Infinite Peripherals Dvx Plus Mach I Users Manual IN8053 00 3
DVX DVXPlus SLT User Guide DVX DVXPlus SLT User Guide
DVX Plus Mach I DVX DVXPlus SLT User Guide
IIIIIIV to the manual d6a7b880-bde0-41ab-a3b6-cf886159fdd1
2015-03-12
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DVX Plus Feature Package 3 Mach I and II/III/IV Single Line Telephone User Guide DVXPlus Mach I and II/III/IV Digital Telephone Systems (Feature Package 3) Single Line Telephone User Guide Issue 3.1 - September 2000 P/N: IN8053-00 I Issue Release Date Changes 1 12-98 Includes Feature Package 1 enhancements. 2 8-99 Includes Feature Package 2 {FP2} enhancements. Content contains extensive revisions. 3 5-00 Includes Feature Package 3 {FP3} enhancements. User Guide has been reformatted. 3.1 9-00 Content contains updated material. LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages. Copyright © 2000 VODAVI Technology, Inc. All Rights Reserved This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. infiniteTM, DVXPlus TM, and Mach I TM are registered trademarks of VODAVI Technology, Inc. seh/ 2000 Contents Account Codes ................................................................................ 1 Call Back ............................................................................................. 1 Call Forwarding ............................................................................... 2 All Calls ....................................................................................... 2 Busy/No Answer ..................................................................... 2 Forward Override ................................................................... 2 Remove Call Forward, DND, & Personalized Msgs ..... 3 Station Off-Net Call Forward (via Speed Dial) .............. 3 Call Park .............................................................................................. 3 Personal Park ........................................................................... 3 Station Park .............................................................................. 4 System Park .............................................................................. 4 Call Pickup ......................................................................................... 5 Directed Call Pickup .............................................................. 5 Group Call Pickup ................................................................... 5 Call Transfer ...................................................................................... 5 Making a Screened Transfer ............................................... 5 Making an Unscreened Transfer ....................................... 6 PBX/Centrex Transfer ............................................................ 6 Calling Station Tone Mode ................................................. 6 Camp-On ........................................................................................... 6 Placing a Camp-On ................................................................ 6 Receiving a Camp-On ........................................................... 7 CO Line Queuing ............................................................................ 7 Conference (CONF) ........................................................................ 7 Conference w/Personal Park .............................................. 8 Do Not Disturb (DND) ................................................................... 8 Hold - Exclusive ............................................................................... 8 ii September 2000 Least Cost Routing ......................................................................... 9 LCR Operation and Queuing .............................................. 9 LCR Queue Call Back ............................................................. 9 Meet Me Page ............................................................................... 10 Answering a Meet Me Page ............................................. 10 Message Waiting (MSG) ............................................................ 10 Answering a Message Waiting ....................................... 10 Leaving a Message Waiting Indication ........................ 10 Name in Display Programming .............................................. 11 Off-Hook Preference ................................................................... 12 Paging .............................................................................................. 12 Personalized Messages .............................................................. 13 Placing Calls ................................................................................... 14 Intercom Call ......................................................................... 14 Outside Call ........................................................................... 14 Speed Dial ...................................................................................... 14 Storing Station Speed Numbers .................................... 15 Universal Day/Night Answer ................................................... 15 User Worksheets .......................................................................... 16 Station Speed Dial Numbers ........................................... 16 SLT Default Numbering Plan ........................................... 17 Account Codes 1 Account Codes SLT stations can enter an account code to identify the call or the calling station. Entering Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial the account code. 4. Dial [9] or CO Access code. A dial tone is heard. 5. Dial the desired number. Entering Account Code during a call: 1. Depress the hookswitch momentarily. 2. Dial [627]. Your call will be placed on hold while you enter your account code. 3. Dial the account code. If the account code contains fewer than 12 digits, dial [✳]. You will receive the intercom dial tone before automatically returning to the call. Call Back If you dial a telephone that is busy and want to leave a Call Back indication: 1. Briefly depress and release the hookswitch. 2. Dial [622] and replace the handset. Only one Call Back request can be left at a station; the second request will convert to a Message Waiting request. 2 Call Forwarding Call Forwarding All Calls 1. 2. 3. 4. Lift the handset. Dial [640 + 6]. Dial station number where calls are to be forwarded. Replace the handset. Busy/No Answer 1. Lift the handset. 2. Dial [640]. 3. Dial the desired call forward code: [7] = No Answer calls [8] = Busy calls [9] = Busy/No Answer calls 4. Dial station number where calls are to be forwarded. A confirmation tone will be heard. 5. Replace the handset. Forward Override This feature allows a user to reach a busy station that is busy forwarded to a destination. The calling station will be able to Camp-On, Executive Override, or a leave message at the busy station rather than be forwarded to the busy destination. Dial [5#] followed by the desired extension number. Call Park 3 Remove Call Forward, DND, & Personalized Msgs A convenient code has been incorporated to cancel either Call Forwarding, Do Not Disturb, or Personalized Messages when the SLT user has forgotten which mode is active on the phone. 1. Lift the handset. A notification tone is heard. 2. Dial [662]. A confirmation tone is heard. 3. Replace handset. Station Off-Net Call Forward (via Speed Dial) To forward intercom and transferred calls to an off-net location. 1. Lift the handset. 2. Dial [640], then press the asterisk [✳] key. 3. Dial speed bin number that contains number where calls are to be forwarded. A confirmation tone is heard. In a speed dial bin, store the number of the off-net location where calls are to be forwarded. Follow instructions provided for storing station or system speed dial numbers. Call Park Personal Park While connected to the first call: 1. Depress hookswitch momentarily. An intercom dial tone is heard. 2. Dial [438]. 3. Dial desired number for second call. 4 Call Park 4. Depress hookswitch momentarily. An intercom dial tone is heard. 5. Dial [438]. (The 1st call is returned and the 2nd call is placed in Personal Park). The user can alternately connect to the other call by doing a hook flash and dialing [438] as many times as necessary. Station Park While connected to an outside line: 1. Press the TRANS button. 2. Dial [439] + XXX (station number). To Retrieve a Station Parked Call: 1. Lift the handset. 2. Dial [# + 6] and the user’s station number (while at the user’s telephone or from any telephone in the system.) -or3. Dial [438] from the user’s station. System Park You can place an outside call on hold, or consult/page/call an internal party before transferring the outside call. While connected to an outside line: 1. Depress and release the hookswitch. The caller is put on Exclusive Hold. 2. Dial park location (430-437). A confirmation tone will be heard. 3. If you hear a busy tone, depress and release the hookswitch twice and dial another parking location. Call Pickup 5 To Retrieve a Parked Call: 1. Lift the handset. 2. Press the pound [#] key. 3. Dial Park Location (430 to 437) where the call was parked. Call Pickup Directed Call Pickup Upon hearing an unattended telephone ringing: 1. Lift the handset. 2. Dial [#1]. 3. Dial station number of ringing telephone. Group Call Pickup Upon hearing an unattended telephone ringing: 1. Lift the handset. 2. Dial [#0]. You will be connected to incoming intercom or outside line call. You must be in the same Call Pickup group. Call Transfer Making a Screened Transfer 1. 2. 3. 4. Briefly depress and release the hookswitch. Dial desired intercom number. Announce the call. Hang up to complete transfer. 6 Camp-On Making an Unscreened Transfer 1. Briefly depress and release the hookswitch. 2. Dial desired intercom number. 3. Hang up to complete transfer. PBX/Centrex Transfer While connected to a PBX or Centrex CO Line: 1. Briefly depress and release the hookswitch. An intercom dial tone is heard. 2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line and a stutter tone is heard. 3. Dial desired telephone number. 4. Replace handset to complete transfer. Calling Station Tone Mode Allows a calling station to override a called key station’s “H” or “P” intercom switch settings. When placing a call to a key station and tone ringing is desired: 1. Dial [6#]. 2. Dial three-digit station extension (call tone rings station). Camp-On Placing a Camp-On After receiving an intercom busy tone: 1. Briefly depress and release the hookswitch. 2. Dial [620]. When the called line is alerted, they can choose to pick-up your call, or remain on original call. CO Line Queuing 7 Receiving a Camp-On When a Camp-On warning tone is received through the handset while you are on a CO call, you can: Hang up the present call, take the new call, or ignore the Camp-On signal. Also refer to the Conference w/Personal Park feature. CO Line Queuing 1. Dial outside line access code. You will receive a busy tone. 2. Briefly depress and release the hookswitch. 3. Dial [621]. A confirmation tone is heard. Conference (CONF) You may set up a conference with one external and one other internal station. 1. Lift the handset. 2. Place an outside call. 3. Briefly depress and release hookswitch to place call on hold. 4. Dial number of internal station you wish to add. 5. When that station answers, briefly depress and release hookswitch again. All three parties will be connected. 8 Do Not Disturb (DND) Conference w/Personal Park While connected to an outside line: 1. Depress hookswitch momentarily. An intercom dial tone is heard. 2. Dial [438]. (The first call is placed in Personal Park). 3. Dial desired number for second call. 4. Depress hookswitch momentarily. An intercom dial tone is heard. 5. Dial [664]. All three parties are conferenced. 6. Hang up to terminate conference. Do Not Disturb (DND) If you have been given the ability to place your phone in Do Not Disturb: 1. Lift the handset. 2. Dial [631]. 3. Replace the handset. To cancel Do Not Disturb: 1. Lift the handset. 2. Dial [631] or [662]. 3. Replace the handset. Hold - Exclusive While connected to an outside line: Briefly depress and release the hookswitch. To retrieve the call: Depress and release the hookswitch again. Least Cost Routing Least Cost Routing LCR Operation and Queuing To place an outside call when LCR has been enabled: 1. 2. 3. 4. Lift the handset. Dial [9]. Dial desired phone number (1 + area code + number). Wait for answer. If the 911 feature is active, [800] is the LCR access code, instead of 9. If all available lines are busy, remain off-hook for four (4) seconds to automatically be queued onto LCR for an available line. LCR Queue Call Back If an LCR Queue Call Back has been activated: 1. When telephone is signaled, answer the call. (The designated phone number will automatically be redialed.) 2. Wait for answer. LCR Queue Cancel: 1. Lift the handset. 2. Dial the LCR Queue Cancel code [626]. 3. Replace handset. Only one LCR Queue Call Back request may be initiated by a station. When a second request is made, the first request will be canceled. 9 10 Meet Me Page Meet Me Page To request another party meet you on a page: 1. Dial the desired two or three-digit paging code, 2. Request that party meet you on the page. 3. Do not hang up; wait for the requested party to answer. Answering a Meet Me Page Go to the nearest telephone: Dial [770]. You will be connected to the party that paged you. Message Waiting (MSG) Answering a Message Waiting If your message waiting lamp is flashing, or there is an interrupted dial tone when you lift the handset: 1. Lift the handset. 2. Dial [663]. The station that left the message will ring. Leaving a Message Waiting Indication 1. Lift the handset. 2. Dial desired intercom station. No Answer or DND tone is heard. 3. Briefly depress and release the hookswitch. 4. Dial [623]. 5. Hang up. Name in Display Programming 11 Name in Display Programming Every SLT extension has the capability to program the user’s name so that people using display telephones will see the name instead of the station number. 1. Lift the handset. 2. Dial [690]. 3. Enter your name (up to 7 letters) using the codes as listed. Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7 = 7# ‘ = 14 & = *4 . = 24 4. Press hookswitch to complete the programming process. 12 Off-Hook Preference Off-Hook Preference If your phone is programmed for Off-Hook Preference, you will hear outside line dial tone when lifting the handset. When this operation is desired, you may not have access to all features contained in this User Guide. However, consult your Centrex or PBX User Guide for additional features you may have. Also refer to PBX/Centrex Transfer feature in this User Guide for transferring instructions. Paging If you have been given the ability to make page announcements: 1. Lift the handset. 2. Dial desired paging code. Page Zone Code All Call - Internal and External 700 External All Call (All Zones) 76[O] External Zones 1-2 76[P] Internal Zones 1-8 701-708 Internal All Call 709 Personalized Messages 13 3. Speak in normal tone of voice to deliver message. 4. Replace handset to terminate the page announcement. Stations off-hook or in DND will not hear the page announcement. Personalized Messages Each station can select a pre-assigned message to be displayed on the LCD of any Key Telephone calling that station. To select one of the ten available messages: 1. Dial [633]. 2. Dial the two-digit code for the message to display. Code Message Code Message 01 On Vacation 06 On Trip 02 Return AM 07 In Meeting 03 Return PM 08 At Home 04 Return Tomorrow 09 On Break 05 Return Next Week 10 At Lunch Use message code 00 to CLEAR messages. 3. Hang up. (Activating DND cancels selected message.) 14 Placing Calls Placing Calls Intercom Call 1. Lift the handset. 2. Dial three-digit intercom number. You will hear: Ringing if called station is in “T” answering mode, -or- Two bursts of tone if called station is in “H” or “P” mode. 3. Hang up to end the call. Outside Call 1. Lift the handset. 2. Dial Line Group access code. 9 = LCR Line Group 1 800 = when E911 enabled 801 to 807 = Line Groups 3. Dial telephone number. Speed Dial 1. Lift the handset. 2. Dial [668]. 3. Dial the desired speed number bin: 000 to 019 = station speed numbers 020 to 999 = system speed numbers 4. Replace the handset to end the call. Universal Day/Night Answer 15 Storing Station Speed Numbers CO Lines in Line Group 1 will be used for SLT Speed Dial. 1. 2. 3. 4. 5. Lift the handset. Dial [661]. Dial desired speed number bin (000-019). Dial telephone number you wish to store. Briefly depress and release the hookswitch. A confirmation tone is heard. Universal Day/Night Answer When the system is in Day or Night mode and you hear an outside line ringing at another station and wish to answer it: Dial [#5]. The connected outside line can be transferred or disconnected. 16 User Worksheets User Worksheets Station Speed Dial Numbers Bin Speed Number Bin 000 010 001 011 002 012 003 013 004 014 005 015 006 016 007 017 008 018 009 019 Speed Number User Worksheets 17 SLT Default Numbering Plan Feature Code Feature Code Account Code, Enter 627 Flash Command to CO Line 660 ACD* Agent Help 574 Handset Receiver Gain 638+[G] ACD* Agent Login (Primary Grp) 572+[5UU] Hunt Group Pilot Numbers 45+[H] ACD* Agent Login (Secondary Grp) 582+[5UU] LCR or Line Grp 1 (LCR enabled) 9 ACD* Agent Logout (Primary Grp) 571+[5UU] LCR Queue Cancel 626 ACD* Agent Logout (Secondary Grp) 581+[5UU] Line Queue 621 ACD* Available /Unavailable 566 Message Wait 623 ACD* Group Member Status 573 Message Wait Return 663 ACD* Group Pilot Numbers 5+[UU] Name in Display Programming 690 ACD* Overflow Avail /Unavail 578 Page - All Call (Int and Ext) 700 Attendant 0 Page - External All Call (All Zones) 76+[0] Call Back 622 Page - External Zones Call Forward - All 640+[6] Page - Internal All Call 709 Call Forward - Busy 640+[8] Page - Internal Zones 1-8 701-708 Call Forward - Busy/No Answer 640+[9] Page - Meet Me (Answer) 770 Call Forward, DND - Clear 662 Personalized Messages 633+[ZZ] Call Forward - No Answer 640+[7] Personalized Messages (Clear) 633+[00] Call Forward - Off-Net 640+[✳] Speed Dial Access 668+[YYY] 76+[P] Call Park Location - Personal 438 (000-019 Sta, 020-999 Sys) Call Park Location - System 43+[C] Station Speed Dial Programming 661+[YYY] Call Park Location - Station 439+[XXX] Tone Mode Ring Option 6#+[XXX] Call Park Pickup (Key and SLT) #43+[C] UCD Group Pilot Numbers 55+[U] Call Park Pickup #6 Universal Day/Night Answer #5 Call Pickup - Directed #1+[XXX] Voice Mail Group Pilot Numbers 44+[V] Call Pickup - Group #0 Camp-On 620 CO Line Direct Access 88+[LLL] CO Line Group 1-7 801-807 CO Line Group (If E911 is enabled) 800 Conference w/ Personal Park 664 Do Not Disturb 631 Exec Override/Monitor Barge-in 625 Extension Numbers: 100-131 100-171 100-351 DVX Mach I DVXPlus II/III DVXPlus IV * Features available with optional software. LEGENDS: C G H LLL P U UU V XXX YYY ZZ = = = = = = = = = = = Call Park Location (0-7) Volume Control (0-9) Hunt Group (0-7) Line Number External Zone 1 or 2 UCD Group 0-7 ACD* Groups 50-65 Voice Mail Group (0-7) Station Extensions Speed Dial Numbers Personalized Messages 18 User Worksheets we’re talking technology www.vodavi.com ©2000Vodavi Technology, Inc. VODAVI is a registered trademark of Vodavi Technology, Inc. IN8053-00
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