Ingenico D3500CLWI Standalone Payment Terminal User Manual User Guide
INGENICO Standalone Payment Terminal User Guide
Ingenico >
User Guide
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
2
Contents
1_Introduction
2_
Unpacking
3_
Recommendations
3_1 Safety / Sicherheit
3_1_1 Safety
3_1_2 Sicherheit
3_2 Telephone emergency, hanging up
3_3
Security of your terminal
(tampering attempt detection)
3_4 Desk series : Fixed Installation
3_5 Characteristics
3_5_1 Main Characteristics
3_5_2
Haupteigenschaften
4_
Installation
4_1
Positioning the terminal
4_2
Aufstellung des Terminals
4_3
Connections
4_4
Installing the Terminal -
Cable fixing
4_4_1 Kit Magic Box installation (optional)
4_5
Installing SAM
(Secure access module)
4
5
13
6
6
8
13
6
7
8
9
10
10
11
13
14
15
17
20
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3
4_6
Installing MicroSD Card (optional)
4_7
Installing SIM for GPRS (optional)
4_8
Installing SAM3 (optional)
4_9
Installing 2nd SIM for GPRS
(optional)
5_
Installing a paper roll
6_
Daily use
6_1 Keypad functions
6_2 Adjusting the contrast
(B&W display only)
6_3 Card insertion
6_3_1 Swiping a card
6_3_2 Inserting a chip card
6_3_3
Reading Contacless (Optional)
6_3_4
Headphone output (Optional)
7_
Maintenance / Wartung
7_1 Paper roll
7_2 Cleaning of the terminal
7_3 Transport and storage
7_4 Troubleshooting
7_5 Troubleshooting
8_Markings
8_1
FCC/IC Compliance
21
22
23
24
25
27
27
28
28
28
28
28
30
30
30
31
32
32
33
33
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4
1_
Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: It gives you
the necessary information about safety precautions, unpacking,
installation, and maintenance of your terminal.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the power
supply delivered in box with the product, entrusting
maintenance operations only to an authorized person.
Failure to comply with these instructions will void the
m
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.
GARANTIE / SICHERHEIT
Um bestmöglich von dem garantierten Produkt zu profitieren
und die Sicherheitsbedingungen zu gewährleisten, bitten wir
Sie ausschließlich das der Verpackung beiliegende Netzteil
zu benutzen und ausschließlich befugte Personen mit der
Wartung zu beauftragen.
Bei Nichtbeachtung dieser Anweisung erlischt die
Haftbarkeit des Herstellers.
This symbol indicates an important Warning.
Dieses Symbol weist auf eine wichtige Warnung.
This symbol indicates a piece of advice.
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5
2_Unpacking
According to the model, the following items are included in the
packaging box (including optional accessories):
The terminal equipped with its paper roll
The power supply with its cable connection (according to the
national needs).
The cable connection for the telephone or Ethernet network
This installation guide
User guide
Wall mounted power
supply unit
Cable connection for the
telephone or Ethernet
network
Terminal
Desktop power supply unit
required if terminal is fitted with
the following options:
Radio model (all)
Contactless model
CAUTION
The power supply unit provided with your equipment is
specially designed for it. Do not use any other power supply.
WARNHINWEIS
Bitte verwenden Sie ausschließlich das mitgelieferte
Netzteil, kein anderes Netzteil.
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6
ADVICE Keep the packaging.
It
must be re-used whenever
the terminal
is
shipped.
3_Recommendations
3_1 Safety / Sicherheit
3_1_1 Safety
Power on/Power down – Emergency stop
To power on or power down the terminal connect or disconnect the
power supply from the electric outlet.
Lithium battery cell
The terminal is fitted with a lithium battery cell which is not accessible
to the user. Only a qualified technician is authorized to open the unit
and change this component.
Electrical power supply network
The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use;
For type A plug, the protection of the installation must be set
to 20 A.
Except for Norway do not connect on an
IT
electrical network.
Telephone network
The phone network must comply with standards and regulations in the
country of use
Explosion areas
C
e
r
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a
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plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Electronic health appliances
According to the model your terminal could be a radio transmitter which
may interfere with health appliances, such as hearing aids, pacemaker,
hospital equipment, etc. Your doctor or the equipment manufacturer
will
be able to provide you with appropriate advice.
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7
Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation
of the terminal.
Le réseau téléphonique doit être conforme aux normes et
r
é
g
l
e
m
e
n
t
a
t
i
o
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s
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v
igu
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.
3_1_2 Sicherheit
Power ein/Power aus – Nothalt
Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das
Netzkabel aus der Steckdose.
Lithium-Batterie
Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den
Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box
zu öffnen, um die Komponente zu ersetzen.
Anschluss an das Stromnetz
Die Steckdose muss die folgenden Kriterien erfüllen:
In der Nähe des Geräts befinden und leicht zugänglich
Erfüllt die Normen und Vorschriften im Einsatzland
Typ-A Stecker müssen mit 20A abgesichert sein.
Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz
anschließen.
Telefonnetz
Einen Telefonstecker gemäß den Normen und Vorschriften des
Benutzerlandes bereitstellen.
Explosionsgefährdung
Einige Vorschriften beschränken den Einsatz von Funkgeräten
i
n
C
h
em
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e
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ag
en
,
K
r
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ffl
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er
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a
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d
er
en
St
a
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d
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r
t
en
m
i
t
Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten.
Das Terminal muss durch eine Abdeckung geschützt werden, die für
den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und
zertifiziert ist.
Elektronik Gesundheit
Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische
Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung,
usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie
entsprechend zu beraten.
Die untere Gehäuseabdeckung
Sie befindet sich unter dem Terminal und muss bei normalem
Terminalbetrieb angebracht sein.
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8
3_2 Telephone emergency, hanging up
You have an urgent call to make, when terminal hangs on the line.
Perform as follow in order to get a dial tone…
Place the handset in the hang up position and:
Press the red key (=cancel)
Or disconnect the power supply from the mains
Or disconnect the terminal telephone connector from the
telephone line socket, and place the telephone connector
into the telephone line socket.
You
will
get a dial tone within 6 seconds.
3_3
Security of your terminal (tampe-
ring attempt detection)
Your device
fulfils
current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It
is
strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad
is firmly
in place; that there
is
no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader, or any other part of your terminal.
Such checks would provide warning of any unauthorized modifications
to your terminal, and other suspicious behavior of individuals that
have access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal
will
repeatedly flash the message” Alert
Irruption!” and further use of the terminal
will
not be possible.
If
you
observe the “Alert Irruption!” message, you should contact the terminal
helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
Your device is also available with PCI PTS compliant pin-shield:
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CAUTION
Positioning of the terminal on check stand must be in such
a
way to make cardholder PIN (Personal Identification
Number) spying infeasible. Installing device on an adjustable
stand must be in such
a
way that consumers
can
swivel the
terminal sideways and/or tilt it forwards/backwards to
a
position that makes visual observation of the PIN-entry
process difficult. Positioning of in-store security cameras
such that the PIN-entry keypad is not visible. NEVER ask the
customer to divulge their PIN
Code.
Customers should be
advised to ensure that they are not being overlooked when
entering their PIN
Code.
3_4 Desk series : Fixed Installation
If the device is to
be
used in
a
situation where it is not possible for the
cardholder to pick up and shield their PIN entry themselves, the
device may be used without PIN shield, but it must be installed in the
following manner:
a)
The device must be angled at 45 or more, so that oversight of the PIN
entry from the rear of the device is not possible.
b)
The device must either be fitted in a swivel stand – so that the
customer can position the device in the best angle to prevent oversight
– or the device must be fixed in the best possible position to prevent
oversight if such a generic position exists in the specific environment
to which the device is installed.
c)
The device environment must be accompanied with conspicuous
notices and educational material which informs the customer to shield
their PIN during PIN entry.
d)
The device must be deployed so that oversight from other
customers, either in different payment lanes, or in other areas of
the shopping environment, is prevented. This may be achieved
through the placement of the lanes and device , so that the customer
is automatically positioned between the device keypad and other
customers. Alternatively, it may be achieved by the environment in
which the device is installed, so that the checkout itself shields the PIN
entry process.
e)
The terminal is exclusively made for indoor use If the above
conditions are not fulfilled, the device with PIN shield must be used.
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10
3_5 Characteristics / Haupteigenschaften
3_5_1 Main Characteristics
Terminal
Weight (w/o paper roll)
about 310 g to 340 g full option
Size
187
x
82
x
68
mm
(l
x
w
x
h)
Power supply unit (wall mounted)
Weight
approx 115 g
Size
approx 77 x 25 x 89 mm (L x w x h)
Class
Class II equipment
Input voltage
AC 230V 50-60Hz
Output voltage
DC 8V 2A
3A Desktop power supply unit
Weight
approx 191 g (without mains cable)
Size
approx 118 x 48 x 31 mm (L x w x h)
Class
Class II equipment
Input voltage
AC 100-240V 50-60Hz
Output voltage
DC 8V 3A
The power supply unit is especially designed by the manufacturer for
its terminal with contactless function, do not use another one.
4A Desktop power supply unit
Weight
approx 230 g (without mains cable)
Size
approx 115 x 52 x 32 mm (L x w x h)
Class
Class II equipment
Input voltage
AC 115-230V 50-60Hz
Output voltage
DC 8V 4A
The power supply unit is especially designed by the manufacturer for
its terminal with radio transceivers, do not use another one.
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11
Accordance terminal / type of power supply
Label on terminal
Type power supply
8V 2A
Plug power supply (wall mounted) (Output 2A)
Recommended for terminals without any
Radio transceivers (ie : Ethernet/Modem).
8V 3A
Desktop power supply (Output 3A)
Recommended for terminals with Contactless
8V 4A
Desktop power supply (Output 4A)
Recommended for terminals with Radio
transceivers (2G, 3G, Wifi, Bluetooth)
Cable length
Label on terminal
Type power supply (wall mounted)
Power block cable
approx 1,8 m
Telephone cable
approx 3 m
3_5_2 Haupteigenschaften
Terminal
Gewicht
310 g bis 340 g bei allen
Optionen
Größe
187
x
82
x
68
mm
(L
x
B
x
H)
Netzteil (an der Wand angebracht)
Gewicht
ungefähr 115 g (ohne Netzkabel)
Größe
ungefähr 75 x 25 x 89 mm (L x B x H)
Klasse
Ausrüstung Klasse II
Eingangsspannung
AC 230V 50-60Hz
Ausgangsspannung
DC 8V 2A
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12
3A Büronetzadapter
Gewicht
ungefähr 191 g (ohne Netzkabel)
Größe
ungefähr 118 x 48 x 31 mm (L x B x H)
Klasse
Ausrüstung Klasse II
Eingangsspannung
AC 100-240V 50-60Hz
Ausgangsspannung
DC 8V 3A
Der Netzteil wurde speziell vom Hersteller für seine Terminals
entworfen und muss mit diesen benutzt werden.
4A Büronetzadapter
Gewicht
ungefähr 230 g (ohne Netzkabel)
Größe
ungefähr 111 x 52 x 32 mm (L x B x H)
Klasse
Ausrüstung Klasse II
Eingangsspannung
AC 115-230V 50-60Hz
Ausgangsspannung
DC 8V 4A
Der Netzteil wurde speziell vom Hersteller für seine Terminals
entworfen und muss mit diesen benutzt werden.
Dazugehöriges Terminal / Netzteiltyp
Label terminal
Netzteiltyp
8V 2A
Plug Netzadapter (Befestigung an der Wand)
(OUTPUT 8V 2A) oder
Büronetzadapter (OUTPUT 8V 4A)
8V 3A
Büronetzadapter (OUTPUT 8V 3A)
8V 4A
Büronetzadapter (OUTPUT 8V 4A)
Kabellänge
Netzteilkabel
Telefonkabel
ungefähr 1,8 m
ungefähr 3 m
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13
4_
Installation
4_1
Positioning the terminal
Install the terminal on a flat surface, with an easy access to an electrical
outlet and telephone line. Place the terminal away from any heat source
and protected from dust, vibrations and electromagnetic radiations
(away from video terminals, PC, anti-shoplifting barriers, ...). The
terminal
is
exclusively made for indoor use.
Operating conditions
Ambient temperatur
e
from 0°C to +40°C
Max relative humidity
85% at +40°C
Max altitude
2000 m
Storage conditions
Storage temperature
-20°C, +55°C
Max relative humidity
85% at +55°C
4_2
Aufstellung des Terminals
Stellen Sie das Terminal auf eine flache Oberfläche mit einfachem
Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das
Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie
es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit
entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)
Betriebsbedingungen
Umgebungstemperatur
0°C bis +40°C
Maximale Luftfeuchtigkeit
85% bei +40°C
Maximale Höhe
2000 m
Lagerbedingungen
Lagertemperatur
-20°C, +55°C
Maximale Luftfeuchtigkeit
85% bis +55°C
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14
4_3 Connections
All connections are on the rear of the terminal protected by a down
side trapdoor.
Telephone
(Optional)*
Power Supply
µSD (Optional)*
SIM 1 & 2
(Optional)*
Serial Link
RS232
Ethernet Link
(Optional)*
10/100 BaseT
USB Host
USB Host/
Slave
2nd Serial
Link RS232
(Optional)*
SAM 1 & 2
SAM 3 (Optional)*
*according to the model
Phone : TNV-3.
Power Supply : Limited Power Source.
Other connections : Safety Extra-low Voltage.
According to IEC60950-1 and EN60950-1
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4_4
Installing the Terminal - Cable
fixing
Opening down-side trapdoor
Unclip the trapdoor by pushing on the clip
with your finger as
shown on the figure here below.
Then lift the trapdoor rearward to remove it, as shown by arrows
on the figure
Closing down-side trapdoor
To close the trapdoor, start by
landing trapdoor on to bottom
casing as shown on the figure
,
manage 5/6mm distance
for clip
insertion then push and clip it.
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16
Connecting cables
WARNING
C
o
nn
e
c
t
i
n
g
i
s
t
o
b
e
m
a
de
wh
e
n
t
h
e
t
e
r
m
i
n
a
l
i
s
p
o
w
e
r
ed
o
ff
.
WARNHINWEIS
Die Anschlüsse müssen bei ausgeschaltetem Terminal
erfolgen.
Perform the following operations:
Open down side
trapdoor then unclips
the cables hook
Plug telephone line , equipped
if
necessary with user
country specific converter , to the telephone network (*).
Connect the other end to the terminal telephone connection .
If
necessary, connect the telephone (Telephone
is
not required
for the terminal to operate)
Optionally plug others cables (Ethernet, RS232, USB…)
Plug PSU power lead into the power socket .
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17
C
l
i
p
s
t
h
e
c
a
b
l
e
s
-
h
oo
k
p
a
r
t
t
o
s
e
c
u
r
e
c
a
b
l
e
s
p
a
t
h
t
h
e
n
c
l
o
s
e
down side trapdoor
(*): TNV-3 circuit: Telecommunication Network Voltage, as per safety
standard EN 60950-1.
4_4_1
Kit Magic Box installation (optional)
WARNING
C
o
nn
e
c
t
i
n
g
i
s
t
o
b
e
m
a
de
wh
e
n
t
h
e
t
e
r
m
i
n
a
l
i
s
p
o
w
e
r
ed
o
ff
.
WARNHINWEIS
Die Anschlüsse müssen bei ausgeschaltetem Terminal
erfolgen.
Plug the power
supply into the mains.
For instance, possible
configuration for France
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18
Perform operations as described in “connecting cables” chapter and
connect cables as follow:
Cables to plug:
Power lead
Telephone line
Ethernet cable
Serial link RS232 cable
If you need extra cables then cut undesired over-molded
section at
Install through-holes in the lead-through guides (as indicated
on the figure).
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19
ADVICE
I
t
i
s
s
t
r
o
n
g
l
y
r
e
c
o
mm
e
n
ded
t
o
s
e
c
u
r
e
t
h
e
“
M
ag
i
c
c
a
b
l
e
”
t
o
t
e
r
m
i
n
a
l
’
s
w
o
r
k
a
r
e
a
i
n
o
r
de
r
t
o
r
ed
u
c
e
s
t
r
e
ss
o
n
t
e
r
m
i
n
a
l
and connection.
Using the supplied cable tie to attach to a table leg (or similar)
Using the supplied cable tie and self-adhesive support
Using a counter-sunk screw (not supplied) to an appropriate
surface
T
h
e
“
M
ag
i
c
C
a
b
l
e
”
s
h
o
u
l
d
b
e
r
e
a
d
i
l
y
a
cc
e
ss
i
b
l
e
f
o
r
t
e
r
m
i
n
a
l
maintenance and helpdesk diagnosis purposes.
NOTE:
The connection Magic Box can also be attached using a
VELCRO™ or other system.
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20
4_5
Installing SAM (Secure access
module)
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
WARNHINWEIS
Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das
Netz.
Perform the following operations:
Open down side trapdoor
Insert the SAM Card into the slot marked (1) or (2). Take care
to ensure that the SAM Card is inserted
in
the correct manner.
The cut corner must be positioned as indicated on the figure.
Cut corner
Close down side trapdoor
We suggest you to use a piece of adhesive previously
pasted on both sides of the SAM as shown here below for
easy removal
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Cut corner
Adhesive
CAUTION
Do not use any tools when installing or removing the SAM
Card.
WARNHINWEIS
Zum Einsetzen oder Entfernen der SAM Karte keinerlei
Werkzeug benutzen.
4_6
Installing MicroSD Card (optional)
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
WARNHINWEIS
Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das
Netz.
Perform the following operations:
Open down side trapdoor
Insert completely the MicroSD Card into the slot marked (MicroSD) as
indicated on the figure. MicroSD Card must be back side positioned
as indicated on marking.
To remove the MicroSD Card push on it with touch panel pencil.
Close down side trapdoor
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4_7
Installing SIM for GPRS (optional)
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
WARNHINWEIS
Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das
Netz.
Open down side trapdoor
Cut corner
Insert the SIM GPRS into the slot marked (SIM1) as indicated on
the figure. Take care to ensure that the SIM is inserted
in
the
correct manner. The cut corner must be positioned as indicated
on the figure.
Close down side trapdoor.
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4_8
Installing SAM3 (optional)
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
WARNHINWEIS
Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das
Netz.
Open down side trapdoor
Insert the SAM Card into the slot marked (3) as indicated on
the figure. Take care to ensure that the SIM is inserted
in
the
correct manner. The cut corner must be positioned as indicated
on the figure.
Cut corner
Close down side trapdoor.
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Copyright© 2016 Ingenico
All rights reserved
24
4_9
Installing 2nd SIM for GPRS
(optional)
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
WARNHINWEIS
Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das
Netz.
Open down side trapdoor
nsert the SIM GPRS into the slot marked (SIM2) as indicated on
the figure. Take care to ensure that the SIM GPRS is inserted
in the correct manner. The insertion position SIM corner
(engraved on the terminal) must be located as shown on figure.
Cut corner
Do not force at the insertion. Once positioned the SIM GPRS
is not fully inserted, this is normal.
Nicht mit Gewalt einzusetzen. Nach der Positionierung der
GPRS-SIM-Karte wird den ganzen Weg, was normal ist nicht
eingelegt.
Close down side trapdoor
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
25
5_Installing a paper roll
Your terminal
is
supplied with one paper roll. When the paper roll
is
nearing the
end, a
red line
will
appear on the paper; this indicates that
the paper roll must
be
replaced.
CAUTION
Use only paper approved by the manufacturer (diameter 40 mm).
Use of unsuitable paper
is likely
to damage the printer of your
t
er
m
i
n
a
l
(
s
ee
p
a
p
er
ch
a
r
a
c
t
er
i
s
t
i
c
s
a
t
“
M
a
i
n
t
en
a
n
c
e
”
ch
a
p
t
er
).
WARNHINWEIS
Nur vom Hersteller zugelassenes Papier benutzen
(Durchmesser 40 mm). Durch den Einsatz von ungeeignetem
Papier kann der Drucker des Terminals beschädigt werden
(Siehe die Papierspezifikationen in Kapitel «Wartung»).
Open the paper compartment by lifting the catch located at the
rear of the terminal and drag the cover to the rear.
CAUTION
Do not force the cover against the cables.
WARNHINWEIS
Die Abdeckungen nicht gegen die Kabel drücken.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
26
Insert the paper roll in the compartment following the
directions shown on the figure below.
Pull the paper up to the top of the terminal and hold it in this
position.
Maintain the paper and close the lid.
Press the top of the lid in the centre as shown by arrow, until
it clips into position.
ADVICE
If
you are inserting a new paper
roll
remove the
first
complete turn (this
first
turn of sensitive surface could be
damaged during shipment).
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
27
6_
Daily use
6_1 Keypad functions
NAVIGATION keys
Ingenico key
CANCEL key (red)
CLEAR key (yellow) / Feed paper (long press)
VALIDATION key (green)
Dot key
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
28
6_2
Adjusting the contrast (B&W
display only)
No contrast management for the Color display
If you wish to increase or to decrease the contrast of the characters
displayed on screen, press simultaneously on the
(dot key) and
key to decrease the contrast, or the
(dot key)
key to
increase it. Keep pressing the keys as long as necessary.
6_3
Card insertion
6_3_1 Swiping a card
Insert the card manually in the driver,
magstripe facing the main body of the
terminal.
Swipe the card with constant speed, not too slowly not too
fast, to maximize the reading efficiency and avoid annoying
repetitions.
6_3_2 Inserting a chip card
C
h
i
p
C
a
r
d
s
s
h
o
u
l
d
b
e
i
n
s
e
r
t
ed
i
n
t
o
y
o
u
r
terminal as illustrated with the chip facing up
and into the card reader.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
29
6_3_3 Reading Contactless (Optional)
Bring the card firmly up to the active zone
above (at about 1cm) the contactless logo
located on paper trapdoor button.
Keep the card close to the contactless logo
during the transaction
Your contactless terminal provides four
contactless status lights located on display/
lens.
When a contactless transaction
is
started
the
first
(left hand) status light
will
be
lit
steadily;
this
indicates that the contactless
is
in
use but a card
is
not being read.
When a contactless card
is
presented to
the contactless active zone (*) during a
transaction the second,
third
and fourth
status lights
will
be
lit
in turn. The card read
is
successful when all
four
status lights are
lit
and a confirmation tone can be heard.
Contactless
Status lights
(*): Contactless Symbol is a trademark owned by and used with the
permission of EMVCo, LLC.
CAUTION
Do not stick any conductive label on to contactless active
zone located on paper trapdoor button. It can decrease
seriously contactless efficiency.
WARNHINWEIS
Keine leitende Etikett Kleben Sie nicht an kontaktlosen
aktiven Zone auf Papier Falltür-Taste befindet. Es kann
ernsthaft kontakt Effizienz verringern.
Contactless
Active zone
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
30
6_3_4 Headphone output (Optional)
The headphone output jack
is
located under the card reader outlet.
This
option
is
not designed to play music, but to facilitate the use by
blind people.
D
i
e
K
o
p
f
h
ö
r
er
b
u
ch
s
e
i
s
t
u
n
t
er
d
er
C
h
i
p
k
a
r
t
en
l
e
s
er
en
t
f
er
n
t
.
D
i
e
s
e
Option ist nicht für die Musik zu spielen, aber nur, um die Verwendung
von blinden Menschen zu erleichtern.
7_Maintenance / Wartung
CAUTION
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.
WARNHINWEIS
Bevor irgendwelche Operationen der Wartung im Terminal,
stellen Sie sicher, dass die Stromversorgung getrennt wird.
7_1
Paper roll
Characteristics
Precisions
Colour
White
Width
58 mm
Diameter
40 mm max.
The thermal paper can be deteriorated by poor storage conditions,
so we recommend you to avoid:
storage in hot wet places (near to air-conditioner, humidity
higher than 85%)
exposure to sunlight or ultraviolet for long periods
contact with organic solvents (solvent type adhesive)
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
31
direct contact with materials containing plasticizers (PVC
transparent folders or envelopes)
direct contact with «diazo» papers
direct contact with water
Rubbing or pressing the paper too strongly
CAUTION
In order to benefit from the complete guarantee of the
product, use
manufacturer approved thermal paper only.
WARNHINWEIS
Um in den vollen Genuss der Garantie zu kommen, darf nur
vom Hersteller zugelassenes wârmeempfindliches Papier
benutzt werden.
7_
2
C
l
e
a
n
i
n
g
o
f
t
h
e
t
e
r
m
i
n
a
l
First of all, unplug all the wires from the terminal.
Good rules for proper cleaning of the terminal are:
Use a soft cloth that is very slightly soaked with soapy
water to clean the outside of the terminal. Manufacturer
wipes
kit
is strongly recommended (ref: 296118801).
Do not clean the electrical connections.
CAUTION
Do not use in any case, solvents, detergents or abrasive
products:
Those materials might damage the plastic or electrical
contacts.
WARNHINWEIS
In jedem Fall, verwenden Sie keine Lösungsmittel,
Reinigungsmittel oder Scheuermittel:
Diese Materialien können Kunststoff-oder elektrische
Kontakte beschädigen.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
32
Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader
7_3
Transport and storage
Use the original packaging for any unit or stored.
Disconnect all cables from the terminal during the
transport.
7_4
Troubleshooting
The terminal does not turn on or does not connect to the telephone line
Check the power supply and telephone line cables
Check for electrical power network
The terminal fails to establish a telephone connection
Check that the tone of the phone line
is
free
Check the configuration of the phone line and number to
call
Get support from technical
Cards are not read
Check that the magnetic card
is
passed correctly (with
magstripe facing the main body of the terminal)
Swipe again the card with with constant speed, not too
slow not too fast.
Verify
that the magnetic
strip is
not damaged, grooved
or
cracked
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction
The ticket is not printed
Check the presence and proper positioning of the paper
roll. Possibly adjust the paper roll following instructions
present in this manual
Check the type of paper used (thermal paper must be used)
Verify thermal paper sensitive side.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
33
7_5
Environment (WEEE, Batteries
and Packaging)
This
product
is
labeled
in
accordance with European Directives
2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.
Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your retailers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment
8_
Markings
The CE marking indicates terminal complies with
harmonized standards and requirements of
European Directives on:
Radio and Telecommunications Terminal
Equipment (R&TTE)
RoHS (Restriction of Hazardous Substances)
D
i
e
s
e
s
P
r
o
d
u
kt
,
m
i
t
de
r
C
E
-
K
e
nn
z
e
i
c
hn
u
n
g
,
entspricht:
dereuropäischenRichtlinieüberFunkanlagen
und Telekommunikationsendeinrichtungen
(R&TTE).
der europäischen Richtlinie über die
Beschränkung der Verwendung bestimmter
gefährlicher Stoffe (RoHS).
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
34
This marking indicates that the product operates
with an alternating current (AC) source (mains). It is
completed by afferent values (voltage, frequency
and max current).
This
marking indicates that your terminal is
suitable for direct current (DC) only. It is completed
by afferent values (voltage, and max current).
This marking indicates power supply meets the
energy efficiency level VI requirements.
Marking for Class
II
product. Such product does not
require a safety connection to electrical earth.
For Indoor use only.
Output plug is Positive (+) and the barrel (ring) of
the output plug is Negative (-)
This marking indicates power supply meets limited
power source safety requirements.
This marking is apposed on to connector for
telephone line connection.
This marking is apposed on to connector for power
supply output cable connection.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
35
8
_1
F
CC
/
IC
C
o
m
pl
i
a
n
c
e
Model Name FCC ID IC NUMBER
Model : DESK/5000 Eth/Mod
FCC ID : XKB-D5000M00
IC : 2586D-D5000M00
Model : DESK/5000
CL/Eth/Mod
FCC ID : XKB-D5000M01
IC : 2586D-D5000M01
Product : DESK/5000
CL/Eth/Mod/WiFi/BT
FCC ID : XKB-D5000 CLWIBT
IC : 2586D-D5000CLWIBT
Product : DESK/3200
CL/Eth/Mod
FCC ID : XKB-D3200CL
IC : 2586D-D3200CL
Product : DESK/3500
CL/Eth/Mod
FCC ID : XKB-D3500CL
IC : 2586D-D3500CL
Product : DESK/3500
CL/Eth/Mod/WiFi
FCC ID : XKB-D3500CLWI
IC : 2586D-D3500CLWI
This
equipment has been tested and found to comply with the
limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference
in
a residential installation.
This
equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction, may cause
harmful interference to radio communications.
However, there
is
no guarantee that interference
will
not
occur in a particular installation. If
this
equipment does cause
harmful interference to radio or television reception which can
be determined by turning the equipment off and on, the user
is
encouraged to
try
to correct interference by one or more of the
following measures :
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on circuit different
from that to which the receiver
is
connected.
Consult the dealer or an experienced radio/TV technician
for help.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
36
This
device complies with Part 15 of the FCC Rules and Industry
Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1)
This device may not cause harmful interference, and
(2)
This device must accept any interference received,
including interference that may cause undesired operation.
L
e
p
r
é
s
e
n
t
a
pp
a
r
e
i
l
e
s
t
c
o
n
f
o
r
m
e
a
u
x
C
N
R
d
’
I
n
d
u
s
t
r
i
e
C
a
n
a
d
a
a
pp
l
i
c
a
b
l
e
s
a
u
x
a
pp
a
r
e
i
l
s
r
a
d
i
o
e
x
e
m
p
t
s
de
l
i
c
e
n
c
e
.
L
’
e
x
p
l
o
i
t
a
t
i
o
n
est autorisée aux deux conditions suivantes :
(1)
l
’
a
pp
a
r
e
i
l
n
e
d
o
i
t
p
a
s
p
r
o
d
u
i
r
e
de
b
r
o
u
i
ll
ag
e
,
e
t
(2)
l
’
u
t
i
l
i
s
a
t
e
u
r
de
l
’
a
pp
a
r
e
i
l
d
o
i
t
a
cc
ep
t
e
r
t
o
u
t
b
r
o
u
i
ll
ag
e
radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and
its
gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.)
is
not more than that necessary for
successful communication.
C
o
n
f
o
r
m
é
m
e
n
t
à
l
a
r
é
g
l
e
m
e
n
t
a
t
i
o
n
d
’
I
n
d
u
s
t
r
i
e
C
a
n
a
d
a
,
l
e
p
r
é
s
e
n
t
émetteur radio peut fonctionner avec une antenne d’un type et
d
’
u
n
ga
i
n
m
a
x
i
m
a
l
(
o
u
i
n
f
é
r
i
e
u
r
)
a
pp
r
o
u
v
é
p
o
u
r
l
’
é
m
e
tt
e
u
r
p
a
r
Industrie Canada. Dans le but de réduire les risques de brouillage
r
a
d
i
o
é
l
e
c
t
r
i
q
u
e
à
l
’
i
n
t
e
n
t
i
o
n
de
s
a
u
t
r
e
s
u
t
i
l
i
s
a
t
e
u
r
s
,
i
l
f
a
u
t
choisir le type d’antenne et son gain de sorte que la puissance
i
s
o
t
r
o
pe
r
a
y
o
nn
ée
éq
u
i
v
a
l
e
n
t
e
(
p
.
i
.
r
.
e
.)
n
e
dép
a
ss
e
p
a
s
l
’
i
n
t
e
n
s
i
t
é
n
é
c
e
ss
a
i
r
e
à
l
’
é
t
a
b
l
i
ss
e
m
e
n
t
d
’
u
n
e
c
o
mmu
n
i
c
a
t
i
o
n
s
a
t
i
sf
a
i
s
a
n
t
e
.
This
device complies with FCC RF and Industry Canada RF
radiation exposure
limits
set forth
for
general population.
This
device must be installed to provide a separation distance of
at least 20cm from
all
persons and must not be co-located or
operating
in
conjunction with any other antenna or transmitter.
Le présent appareil est conforme aux niveaux limites d’exigences
d
’
e
x
p
o
s
i
t
i
o
n
R
F
a
u
x
pe
r
s
o
nn
e
s
dé
fi
n
i
e
s
p
a
r
I
n
d
u
s
t
r
i
e
C
a
n
a
d
a
.
L
’
a
pp
a
r
e
i
l
d
o
i
t
ê
t
r
e
i
n
s
t
a
ll
é
a
fi
n
d
’
o
ff
r
i
r
u
n
e
d
i
s
t
a
n
c
e
de
s
ép
a
r
a
t
i
o
n
d
’
a
u
m
o
i
n
s
20
c
m
a
v
e
c
l
’
u
t
i
l
i
s
a
t
e
u
r
,
e
t
n
e
d
o
i
t
p
a
s
ê
t
r
e
i
n
s
t
a
ll
é
à
proximité ou être utilisé en conjonction avec une autre antenne
ou un autre émetteur.
No changes shall be made to the equipment without the
pe
r
m
i
ss
i
o
n
o
f
I
n
g
e
n
i
c
o
a
s
t
h
i
s
m
a
y
v
o
i
d
t
h
e
u
s
e
r
’
s
a
u
t
h
o
r
i
t
y
t
o
operate the equipment.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
37
Tout changement apporté à ce terminal non expressément
a
pp
r
o
u
v
é
p
a
r
I
n
g
e
n
i
c
o
e
s
t
s
u
s
c
ep
t
i
b
l
e
d
’
a
nn
u
l
e
r
l
e
d
r
o
i
t
de
l
’
u
t
i
l
i
s
a
t
e
u
r
à
s
e
s
e
r
v
i
r
de
c
e
t
éq
u
i
pe
m
e
n
t
.
This product meets the applicable Innovation, Science and
Economic Development Canada technical specifications. The
Ringer Equivalence Number (REN) indicates the maximum
number of devices allowed to be connected to a telephone
interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the
sum of the RENs of all the devices not exceed five. REN for this
device
is
0.1.
Le présent appareil est conforme aux spécifications techniques
applicables d’Innovation,
Sciences et
Développement
é
c
o
n
o
m
i
q
u
e
C
a
n
a
d
a
.
L
’
i
n
d
i
c
e
d
’
éq
u
i
v
a
l
e
n
c
e
de
l
a
s
o
nn
e
r
i
e
(
I
ES
)
sert à indiquer le nombre maximal de dispositifs qui peuvent être
raccordés à une interface téléphonique. La terminaison d’une
interface peut consister en une combinaison quelconque de
dispositifs, à la seule condition que la somme des IES de tous les
d
i
s
p
o
s
i
t
i
fs
n
’
e
x
c
ède
p
a
s
c
i
n
q
.
L
’
I
ES
p
o
u
r
c
e
t
a
pp
a
r
e
i
l
e
s
t
de
0
.
1
.
Part 68 of FCC Rules
Model Name US MODEM
Model : DESK/5000 Eth/Mod
US : IEOMM01BD5000M00
Model : DESK/5000 CL/Eth/Mod
US : IEOMM01BD5000M01
Product : DESK/5000 CL/Eth/Mod/ Wifi/BT
US : IEOMM01BD5000M01
Product : DESK/3200 CL/Eth/Mod US : IEOMM01BD3200CL
Product : DESK/3500 CL/Eth/Mod US : IEOMM01BD3500CL
Product : DESK/3500 CL/Eth/Mod/WiFi US : IEOMM01BD3500CL
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is
a label that contains, among other information, a product identifier
in the format US: AAAEQ##TXXXX.
If
requested, this number must be
provided to the telephone company.
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
38
This equipment uses the following USOC jacks: (RJ11C).
A plug and jack used to connect this equipment to the premises
wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug
is
provided with this product. It
is
designed to
be connected to a compatible modular jack that
is
also compliant. See
installation instructions for details.
The REN
is
used to determine the number of devices that may be
connected
to a telephone line. Excessive RENs on a telephone
line
may
result
in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be
connected
to a line, as
determined by the total RENs,
contact
the local telephone
company.
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. If advance notice is not practical, the
telephone company will notify the customer as soon as possible.
Also, you
will
be advised of your right to file a complaint with the FCC
if
you believe
it is
necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of this
equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, please contact INGENICO,
or your local INGENICO distributor or service center in the U.S.A. for
repair and/or warrant information.
If your
home
has specially wired alarm equipment
connected
to the
telephone line, ensure the installation of this equipment does not
disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone
company
or
a
qualified installer.
U.S.A service center:
Ingenico North America
3025 Windward Plaza, suite 600
Alpharetta, GA 30005
USA
Tel: +1(678) 456 1200 Fax: +1 (678) 456 1201
Email: info.us@ingenico.com
Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
38
“
T
h
i
s
D
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c
um
e
n
t
i
s
C
o
p
y
r
ig
h
t
©
2016
b
y
I
N
G
E
N
I
C
O
G
r
o
u
p
.
I
N
G
E
N
I
C
O
retains
full
copyright ownership, rights and protection in all material
contained in this document. The recipient can receive this document
on the condition that he
will
keep the document confidential and
will
not use
its
contents in any form or by any means, except as agreed
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If
such permission
is
granted,
it will
be subject to the condition that
the recipient ensures that any other recipient of this document, or
information contained therein,
is
held responsible to INGENICO for the
confidentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be
non-consistent with the present document.
All trademarks used in this document remain the property of their
rightful owners.”
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Your contact