Ingenico D5000M00 Payment Terminal User Manual 1

INGENICO Payment Terminal 1

Contents

User manual 1

www.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre Desk SeriesUser Guide
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved2Contents1_Introduction2_Unpacking3_Recommendations 3_1 Safety / Sicherheit 3_1_1 Safety 3_1_2 Sicherheit 3_2 Telephone emergency, hanging up 3_3 Security of your terminal (tampering attempt detection) 3_4 Desk series : Fixed Installation 3_5 Characteristics 3_5_1 Main Characteristics 3_5_2 Haupteigenschaften4_Installation 4_1 Positioning the terminal 4_2 Aufstellung des Terminals 4_3 Connections 4_4 Installing the Terminal - Cable xing 4_4_1 Kit Magic Box installation (optional) 4_5 Installing SAM (Secure access module)451266812678991112131416199
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved3 4_6 Installing MicroSD Card (optional) 4_7 Installing SIM for GPRS (optional) 4_8 Installing SAM3 (optional) 4_9 Installing 2nd SIM for GPRS (optional)5_Installing a paper roll6_Daily use 6_1 Keypad functions 6_2 Adjusting the contrast (B&W display only) 6_3 Card insertion 6_3_1 Swiping a card 6_3_2 Inserting a chip card 6_3_3 Reading Contacless (Optional) 6_3_4 Headphone output (Optional)7_Maintenance / Wartung 7_1 Paper roll 7_2 Cleaning of the terminal 7_3 Transport and storage 7_4 Troubleshooting 7_5 Troubleshooting8_Markings 8_1 FCC/IC Compliance202122232426262727272728292929303131323234
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved41_IntroductionThank you for choosing an Ingenico payment terminal.We recommend you to read carefully this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.WARRANTY / SECURITYTo benet from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person.Failure to comply with these instructions will void the manufacturer’s responsibility.This symbol indicates an important Warning.This symbol indicates a piece of advice.GARANTIE / SICHERHEITUm bestmöglich von dem garantierten Produkt zu protieren und die Sicherheitsbedingungen zu gewährleisten, bitten wir Sie ausschließlich das der Verpackung beiliegende Netzteil zu benutzen und ausschließlich befugte Personen mit der Wartung zu beauftragen.Bei Nichtbeachtung dieser Anweisung erlischt die Haftbarkeit des Herstellers.Dieses Symbol weist auf eine wichtige Warnung.
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved52_UnpackingCable connection for the telephone or Ethernet networkTerminalWall mounted power supply unitAccording to the model, the following items are included in the packaging box (including optional accessories):The terminal equipped with its paper rollThe power supply with its cable connection (according to the national needs).The cable connection for the telephone or Ethernet networkThis installation guideRadio model (all)Desktop power supply unit required if terminal is tted with the following options:Contactless modelCAUTIONThe power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.User guideWARNHINWEISBitte verwenden Sie ausschließlich das mitgelieferte Netzteil, kein anderes Netzteil.
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved63_RecommendationsTo power on or power down the terminal connect or disconnect the power supply from the electric outlet.Power on/Power down – Emergency stopThe terminal is tted with a lithium battery cell which is not accessible to the user. Only a qualied technician is authorized to open the unit and change this component.Lithium battery cellThe electrical outlet must meet the following criteria: Electrical power supply networkMust be installed near the equipment and easily accessible;Must meet standards and regulations in the country of use;For type A plug, the protection of the installation must be set to 20 A.The phone network must comply with standards and regulations in the country of useTelephone networkCertain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially tted and certied cover enabling use in proximity to a fuel pump.Explosion areasAccording to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.Electronic health appliances3_1 Safety / SicherheitADVICE Keep the packaging. It must be re-used whenever the terminal is shipped.3_1_1 SafetyExcept for Norway do not connect on an IT electrical network.
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved7Located under the terminal, it must be in place during normal operation of the terminal.Le réseau téléphonique doit être conforme aux normes et réglementations en vigueur dans le pays d’utilisation.Bottom side compartment trapdoor3_1_2 SicherheitZum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das Netzkabel aus der Steckdose.Power ein/Power aus – NothaltDas Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen.Lithium-BatterieEinen Telefonstecker gemäß den Normen und Vorschriften des Benutzerlandes bereitstellen.TelefonnetzEinige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Kraftstofagern und anderen Standorten mit Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckung geschützt werden, die für den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und zertiziert ist.Explosionsgefährdung Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten.Elektronik Gesundheit Sie bendet sich unter dem Terminal und muss bei normalem Terminalbetrieb angebracht sein.Die untere Gehäuseabdeckung Die Steckdose muss die folgenden Kriterien erfüllen:Anschluss an das StromnetzIn der Nähe des Geräts benden und leicht zugänglichErfüllt die Normen und Vorschriften im EinsatzlandTyp-A Stecker müssen mit 20A abgesichert sein.Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen.
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved83_2 Telephone emergency, hanging up You have an urgent call to make, when terminal hangs on the line.Perform as follow in order to get a dial tone…Place the handset in the hang up position and: Press the red key (=cancel)Or disconnect the power supply from the mainsOr disconnect the terminal telephone connector from the telephone line socket, and place the telephone connector into the telephone line socket.You will get a dial tone within 6 seconds.3_3 Security of your terminal (tampe-ring attempt detection) Your device fulls current applicable PCI PTS security requirements.Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is rmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modications to your terminal, and other suspicious behavior of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly ash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently veried as being trustworthy.The terminal must never be put in or left at a location where it could be stolen or replaced by another device.Your device is also available with PCI PTS compliant pin-shield:
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved9CAUTIONPositioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identication Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difcult. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.3_5 Characteristics / Haupteigenschaften 3_5_1 Main CharacteristicsWeight (w/o paper roll) about 310 g to 340 g full optionSize 187 x 82 x 68 mm (l x w x h)Terminal3_4 Desk series : Fixed Installation If the device is to be used in a situation where it is not possible for thecardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner:a) The device must be angled at 45 or more, so that oversight of the PINentry from the rear of the device is not possible.b) The device must either be tted in a swivel stand – so that the customer can position the device in the best angle to prevent oversight– or the device must be xed in the best possible position to prevent oversight if such a generic position exists in the specic environmentto which the device is installed.c) The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shieldtheir PIN during PIN entry.d) The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device , so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PINentry process.e) The terminal is exclusively made for indoor use If the above conditions are not fullled, the device with PIN shield must be used.
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved10Desktop power supply unitWeight approx 230 g (without mains cable)Size approx 115 x 52 x 32 mm (L x w x h)Class Class II equipmentInput voltage AC 115-230V 50-60HzOutput voltage DC 8V 4ALabel on terminal Type power supply8V 2A Plug power supply (wall mounted) (OUTPUT 8V - 2A) or Desktop power supply (OUTPUT 8V - 4A)Accordance terminal / type of power supply8V 4A Desktop power supply (OUTPUT 8V - 4A)Label on terminal Type power supply (wall mounted)Power block cable approx 1,8 mCable lengthapprox 3 mTelephone cableWeight approx 115 gSize approx 77 x 25 x 89 mm (L x w x h)Power supply unit (wall mounted)Class Class II equipmentInput voltage AC 230V 50-60HzOutput voltage DC 8V 2AThe power supply unit is especially designed by the manufacturer for its terminals, do not use another one.
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved113_5_2 HaupteigenschaftenGewicht 310 g bis 340 g bei allen Optionen Größe 187 x 82 x 68 mm (L x B x H)TerminalGewicht ungefähr 115 g (ohne Netzkabel)Größe ungefähr 75 x 25 x 89 mm (L x B x H)Netzteil (an der Wand angebracht)Klasse Ausrüstung Klasse IIEingangsspannung AC 230V 50-60HzAusgangsspannung DC 8V 2ADer Netzteil wurde speziell vom Hersteller für seine Terminals entworfen und muss mit diesen benutzt werden.Gewicht ungefähr 230 g (ohne Netzkabel)Größe ungefähr 111 x 52 x 32 mm (L x B x H)BüronetzadapterKlasse Ausrüstung Klasse IIEingangsspannung AC 115-230V 50-60HzAusgangsspannung DC 8V 4ALabel terminal Netzteiltyp8V 2A Plug Netzadapter (Befestigung an der Wand) (OUTPUT 8V 2A) oderBüronetzadapter (OUTPUT 8V 4A)Dazugehöriges Terminal / Netzteiltyp8V 4A Büronetzadapter (OUTPUT 8V 4A)
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved12KabellängeNetzteilkabel ungefähr 1,8 mungefähr 3 m Telefonkabel4_Installation4_1 Positioning the terminalInstall the terminal on a at surface, with an easy access to an electrical outlet and telephone line. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers, ...). The terminal is exclusively made for indoor use.Ambient temperature from 0°C to +40°CMax relative humidity 85% at +40°COperating conditions2000 mMax altitudeStorage temperature -20°C, +55°CMax relative humidity 85% at +55°CStorage conditions4_2 Aufstellung des Terminals Stellen Sie das Terminal auf eine ache Oberäche mit einfachem Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved13Umgebungstemperatur 0°C bis +40°CMaximale Luftfeuchtigkeit 85% bei +40°CBetriebsbedingungen2000 mMaximale HöheLagertemperatur -20°C, +55°CMaximale Luftfeuchtigkeit 85% bis +55°CLagerbedingungen4_3 ConnectionsAll connections are on the rear of the terminal protected by a down side trapdoor.Telephone (Optional)*Power SupplyµSD (Optional)*SIM 1 & 2 (Optional)*Serial LinkRS232Ethernet Link(Optional)*10/100 BaseT*according to the modelPhone:TNV-3.Power Supply: Limited Power Source.Other connections: Safety Extra-low Voltage.According to IEC60950-1 and EN60950-1USB HostUSB Host/Slave2nd SerialLink RS232(Optional)*SAM 1 & 2SAM 3 (Optional)*
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved144_4 Installing the Terminal - Cable xingOpening down-side trapdoorUnclip the trapdoor by pushing on the clip with your nger as shown on the gure here below.Then lift the trapdoor rearward to remove it, as shown by arrowson the gureClosing down-side trapdoorTo close the trapdoor, start by landing trapdoor on to bottom casing as shown on the gure , manage 5/6mm distance for clip insertion then push and clip it.
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved15Connecting cablesWARNINGConnecting is to be made when the terminal is powered off.WARNHINWEISDie Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen.Perform the following operations:Open down side trapdoor then unclips the cables-hookPlug telephone line , equipped if necessary with user country specic converter , to the telephone network (*). Connect the other end to the terminal telephone connection . If necessary, connect the telephone (Telephone is not required for the terminal to operate) Optionally plug others cables (Ethernet, RS232, USB…)Plug PSU power lead into the power socket .
Desk Series900024281 R11 000 01/0116Copyright© 2016 IngenicoAll rights reserved16(*): TNV-3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950-1.4_4_1 Kit Magic Box installation (optional)WARNINGConnecting is to be made when the terminal is powered off.WARNHINWEISDie Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen.For instance, possible conguration for FrancePlug the power supply into the mains.Clips the cables-hook part to secure cables path then close down side trapdoor

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