Ingenico D5000M00 Payment Terminal User Manual 2

INGENICO Payment Terminal 2

UserManual.wiki >

Ingenico >

D5000M00 User Manual >

User manual 2 HTML Version

1. User manual 1
2. User manual 2

User manual 2

Desk Series

900024281 R11 000 01/0116

Perform operations as described in “connecting cables” chapter and

connect cables as follow:

Cables to plug:

Power lead

Telephone line

Ethernet cable

Serial link RS232 cable

Install through-holes in the lead-through guides (as indicated

on the gure).

If you need extra cables then cut undesired over-molded

section at

Desk Series

900024281 R11 000 01/0116

It is strongly recommended to secure the “Magic cable” to

terminal’s work area in order to reduce stress on terminal

and connection.

ADVICE

Using the supplied cable tie to attach to a table leg (or similar)

Using the supplied cable tie and self-adhesive support

Using a counter-sunk screw (not supplied) to an appropriate

surface

The “Magic Cable” should be readily accessible for terminal

maintenance and helpdesk diagnosis purposes.

The connection Magic Box can also be attached using a

VELCRO™ or other system.

NOTE:

Desk Series

900024281 R11 000 01/0116

4_5 Installing SAM (Secure access

module)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

Perform the following operations:

Open down side trapdoor

Insert the SAM Card into the slot marked (1) or (2). Take care

to ensure that the SAM Card is inserted in the correct manner.

The cut corner must be positioned as indicated on the gure.

Cut corner

Close down side trapdoor

We suggest you to use a piece of adhesive previously

pasted on both sides of the SAM as shown here below for

easy removal

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Desk Series

900024281 R11 000 01/0116

Cut corner

Adhesive

CAUTION

Do not use any tools when installing or removing the SAM

Card.

4_6 Installing MicroSD Card (optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

WARNHINWEIS

Zum Einsetzen oder Entfernen der SAM Karte keinerlei

Werkzeug benutzen.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Perform the following operations:

Open down side trapdoor

Insert completely the MicroSD Card into the slot marked (MicroSD) as

indicated on the gure. MicroSD Card must be back side positioned

as indicated on marking.

To remove the MicroSD Card push on it with touch panel pencil.

Close down side trapdoor

Desk Series

900024281 R11 000 01/0116

4_7 Installing SIM for GPRS (optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

Open down side trapdoor

Insert the SIM GPRS into the slot marked (SIM1) as indicated on

the gure. Take care to ensure that the SIM is inserted in the

correct manner. The cut corner must be positioned as indicated

on the gure.

Close down side trapdoor.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Cut corner

Desk Series

900024281 R11 000 01/0116

Open down side trapdoor

Insert the SAM Card into the slot marked (3) as indicated on

the gure. Take care to ensure that the SIM is inserted in the

correct manner. The cut corner must be positioned as indicated

on the gure.

Close down side trapdoor.

Cut corner

4_8 Installing SAM3 (optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Desk Series

900024281 R11 000 01/0116

4_9 Installing 2nd SIM for GPRS

(optional)

CAUTION

Before starting, switch off the terminal by disconnecting the

power supply.

Open down side trapdoor

nsert the SIM GPRS into the slot marked (SIM2) as indicated on

the gure. Take care to ensure that the SIM GPRS is inserted

in the correct manner. The insertion position SIM corner

(engraved on the terminal) must be located as shown on gure.

Do not force at the insertion. Once positioned the SIM GPRS

is not fully inserted, this is normal.

Close down side trapdoor

Cut corner

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das

Netz.

Nicht mit Gewalt einzusetzen. Nach der Positionierung der

GPRS-SIM-Karte wird den ganzen Weg, was normal ist nicht

eingelegt.

Desk Series

900024281 R11 000 01/0116

5_Installing a paper roll

Your terminal is supplied with one paper roll. When the paper roll is

nearing the end, a red line will appear on the paper; this indicates that

the paper roll must be replaced.

CAUTION

Use only paper approved by the manufacturer (diameter 40 mm).

Use of unsuitable paper is likely to damage the printer of your

terminal (see paper characteristics at “Maintenance” chapter).

Open the paper compartment by lifting the catch located at the

rear of the terminal and drag the cover to the rear.

CAUTION

Do not force the cover against the cables.

WARNHINWEIS

Nur vom Hersteller zugelassenes Papier benutzen

(Durchmesser 40 mm). Durch den Einsatz von ungeeignetem

Papier kann der Drucker des Terminals beschädigt werden

(Siehe die Papierspezikationen in Kapitel «Wartung»).

WARNHINWEIS

Die Abdeckungen nicht gegen die Kabel drücken.

Desk Series

900024281 R11 000 01/0116

Insert the paper roll in the compartment following the

directions shown on the gure below.

Pull the paper up to the top of the terminal and hold it in this

position.

Maintain the paper and close the lid.

Press the top of the lid in the centre as shown by arrow, until

it clips into position.

If you are inserting a new paper roll remove the rst

complete turn (this rst turn of sensitive surface could be

damaged during shipment).

ADVICE

Desk Series

900024281 R11 000 01/0116

6_Daily use

6_1 Keypad functions

NAVIGATION keys

Ingenico key

CANCEL key (red)

CLEAR key (yellow) / Feed paper (long press)

VALIDATION key (green)

Dot key

Desk Series

900024281 R11 000 01/0116

6_2 Adjusting the contrast (B&W

display only)

No contrast management for the Color display

If you wish to increase or to decrease the contrast of the characters

displayed on screen, press simultaneously on the (dot key) and

key to decrease the contrast, or the (dot key) and key to

increase it. Keep pressing the keys as long as necessary.

6_3 Card insertion

6_3_1 Swiping a card

Swipe the card with constant speed, not too slowly not too

fast, to maximize the reading efciency and avoid annoying

repetitions.

Insert the card manually in the driver,

magstripe facing the main body of the

terminal.

6_3_2 Inserting a chip card

Chip Cards should be inserted into your

terminal as illustrated with the chip facing up

and into the card reader.

Desk Series

900024281 R11 000 01/0116

6_3_3 Reading Contactless (Optional)

Bring the card rmly up to the active zone

above (at about 1cm) the contactless logo

located on paper trapdoor button.

Keep the card close to the contactless logo

during the transaction

Contactless

Active zone

Your contactless terminal provides four

contactless status lights located on display/

lens.

When a contactless transaction is started

the rst (left hand) status light will be lit

steadily; this indicates that the contactless is

in use but a card is not being read.

When a contactless card is presented to

the contactless active zone (*) during a

transaction the second, third and fourth

status lights will be lit in turn. The card read

is successful when all four status lights are lit

and a conrmation tone can be heard.

Contactless

Status lights

(*): Contactless Symbol is a trademark owned by and used with the

permission of EMVCo, LLC.

CAUTION

Do not stick any conductive label on to contactless active

zone located on paper trapdoor button. It can decrease

seriously contactless efciency.

WARNHINWEIS

Keine leitende Etikett Kleben Sie nicht an kontaktlosen

aktiven Zone auf Papier Falltür-Taste bendet. Es kann

ernsthaft kontakt Efzienz verringern.

Desk Series

900024281 R11 000 01/0116

6_3_4 Headphone output (Optional)

The headphone output jack is located under the card reader outlet.

This option is not designed to play music, but to facilitate the use by

blind people.

7_Maintenance / Wartung

CAUTION

Before making any operations of maintenance in the

terminal, make sure that the power supply is disconnected.

7_1 Paper roll

Characteristics Precisions

Colour White

58 mm

Width

Diameter 40 mm max.

The thermal paper can be deteriorated by poor storage conditions,

so we recommend you to avoid:

storage in hot wet places (near to air-conditioner, humidity

higher than 85%)

exposure to sunlight or ultraviolet for long periods

WARNHINWEIS

Bevor irgendwelche Operationen der Wartung im Terminal,

stellen Sie sicher, dass die Stromversorgung getrennt wird.

Die Kopfhörerbuchse ist unter der Chipkartenleser entfernt. Diese

Option ist nicht für die Musik zu spielen, aber nur, um die Verwendung

von blinden Menschen zu erleichtern.

contact with organic solvents (solvent type adhesive)

Desk Series

900024281 R11 000 01/0116

direct contact with «diazo» papers

direct contact with water

Rubbing or pressing the paper too strongly

CAUTION

In order to benet from the complete guarantee of the

product, use manufacturer approved thermal paper only.

WARNHINWEIS

Um in den vollen Genuss der Garantie zu kommen, darf nur

vom Hersteller zugelassenes wârmeempndliches Papier

benutzt werden.

7_2 Cleaning of the terminal

First of all, unplug all the wires from the terminal.

Good rules for proper cleaning of the terminal are:

Use a soft cloth that is very slightly soaked with soapy

water to clean the outside of the terminal. Manufacturer

wipes kit is strongly recommended (ref: 296118801).

Do not clean the electrical connections.

CAUTION

Do not use in any case, solvents, detergents or abrasive

products:

Those materials might damage the plastic or electrical

contacts.

WARNHINWEIS

In jedem Fall, verwenden Sie keine Lösungsmittel,

Reinigungsmittel oder Scheuermittel:

Diese Materialien können Kunststoff-oder elektrische

Kontakte beschädigen.

direct contact with materials containing plasticizers (PVC

transparent folders or envelopes)

Desk Series

900024281 R11 000 01/0116

Avoid exposing the terminal to the direct rays of the sun.

Do not put anything into the slot of the smart card reader

7_3 Transport and storage

Use the original packaging for any unit or stored.

Disconnect all cables from the terminal during the

transport.

7_4 Troubleshooting

The terminal does not turn on or does not connect to the telephone line

Check the power supply and telephone line cables

Check for electrical power network

The terminal fails to establish a telephone connection

Check that the tone of the phone line is free

Check the conguration of the phone line and number to

call

Get support from technical

Cards are not read

Check that the magnetic card is passed correctly (with

magstripe facing the main body of the terminal)

Swipe again the card with with constant speed, not too

slow not too fast.

Verify that the magnetic strip is not damaged, grooved or

cracked

Make sure you have inserted correctly the smart card into

the smart card reader and removed the card only after the

transaction

The ticket is not printed

Check the presence and proper positioning of the paper

roll. Possibly adjust the paper roll following instructions

present in this manual

Check the type of paper used (thermal paper must be used)

Verify thermal paper sensitive side.

Desk Series

900024281 R11 000 01/0116

7_5 Environment (WEEE, Batteries

and Packaging)

This product is labeled in accordance with European Directives

2002/96/EC concerning Waste Electrical and Electronic Equipment

(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those

provisions are requiring producers and manufacturers to become liable

for take-back, treatment and recycling upon end of life of equipment

and batteries.

The associated symbol means that WEEE and waste

batteries must not be thrown away but collected

separately and recycled.

Ingenico ensures that efcient collection and recycling schemes are

set-up for WEEE and batteries according to the local regulation of your

country. Please contact your retailers for more detailed information

about the compliance solution in place for disposing of your old

product and used batteries.

Packaging waste must also be collected separately to assure a proper

disposal and recycling.

Please note that proper recycling of the electrical and electronic

equipment and waste batteries will ensure safety of human health and

environment

8_Markings

The CE marking indicates terminal complies with

harmonized standards and requirements of

European Directives on:

Radio and Telecommunications Terminal

Equipment (R&TTE)

RoHS (Restriction of Hazardous Substances)

der europäischen Richtlinie über Funkanlagen

und Telekommunikationsendeinrichtungen

(R&TTE).

der europäischen Richtlinie über die

Beschränkung der Verwendung bestimmter

gefährlicher Stoffe (RoHS).

Dieses Produkt, mit der CE-Kennzeichnung ,

entspricht:

Desk Series

900024281 R11 000 01/0116

This marking indicates that the product operates

with an alternating current (AC) source (mains). It is

completed by afferent values (voltage, frequency

and max current).

This marking indicates that your terminal is

suitable for direct current (DC) only. It is completed

by afferent values (voltage, and max current).

This marking indicates power supply meets the

energy efciency level V requirements.

Marking for Class II product. Such product does not

require a safety connection to electrical earth.

For Indoor use only.

Output plug is Positive (+) and the barrel (ring) of

the output plug is Negative (-)

This marking indicates power supply meets limited

power source safety requirements.

This marking is apposed on to connector for

telephone line connection.

This marking is apposed on to connector for power

supply output cable connection.

Desk Series

900024281 R11 000 01/0116

8_1 FCC/IC Compliance

FCC ID: XKB-D5000M00 / XKB-D5000M01

IC: 2586D-D5000M00 / 2586D-D5000M01

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction, may cause

harmful interference to radio communications.

However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception which can

be determined by turning the equipment off and on, the user is

encouraged to try to correct interference by one or more of the

following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and

receiver.

Connect the equipment into an outlet on circuit different

from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician

for help.

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received,

including interference that may cause undesired operation.

This device complies with Industry Canada license-exempt RSS

standard(s).Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received,

including interference that may cause undesired operation.

Desk Series

900024281 R11 000 01/0116

Le présent appareil est conforme aux CNR d’Industrie Canada

applicables aux appareils radio exempts de licence. L’exploitation

est autorisée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et

(2) l’utilisateur de l’appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d’en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may

only operate using an antenna of a type and maximum (or lesser)

gain approved for the transmitter by Industry Canada. To reduce

potential radio interference to other users, the antenna type and

its gain should be so chosen that the equivalent isotropically

radiated power (e.i.r.p.) is not more than that necessary for

successful communication.

Conformément à la réglementation d’Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d’un type et

d’un gain maximal (ou inférieur) approuvé pour l’émetteur par

Industrie Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l’intention des autres utilisateurs, il faut

choisir le type d’antenne et son gain de sorte que la puissance

isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité

nécessaire à l’établissement d’une communication satisfaisante.

This device complies with FCC RF radiation exposure limits set

forth for general population. This device must be installed to

provide a separation distance of at least 20cm from all persons

and must not be co-located or operating in conjunction with any

other antenna or transmitter.

This device complies with Industry Canada RF radiation exposure

limits set forth for general population. This device must be

installed to provide a separation distance of at least 20cm

from all persons and must not be co-located or operating in

conjunction with any other antenna or transmitter.

Le présent appareil est conforme aux niveaux limites d’exigences

d’exposition RF aux personnes dénies par Industrie Canada.

L’appareil doit être installé an d’offrir une distance de séparation

d’au moins 20cm avec l’utilisateur, et ne doit pas être installé à

proximité ou être utilisé en conjonction avec une autre antenne

ou un autre émetteur.

Desk Series

900024281 R11 000 01/0116

No changes shall be made to the equipment without the

permission of Ingenico as this may void the user’s authority to

operate the equipment.

Tout changement apporté à ce terminal non expressément

approuvé par Ingenico est susceptible d’annuler le droit de

l’utilisateur à se servir de cet équipement.

US: IEOMM02TD5000M00 / IEOMM02TD5000M01

Part 68 of FCC Rules

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the bottom of this equipment

is a label that contains, among other information, a product identier

in the format US: AAAEQ##TXXXX. If requested, this number must be

provided to the telephone company.

This equipment uses the following USOC jacks: (RJ11C).

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to

be connected to a compatible modular jack that is also compliant. See

installation instructions for details.

The REN is used to determine the number of devices that may be

connected to a telephone line. Excessive RENs on a telephone line may

result in the devices not ringing in response to an incoming call. In most

but not all areas, the sum of RENs should not exceed ve (5.0). To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company.

If this equipment causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance

of service may be required. If advance notice is not practical, the

telephone company will notify the customer as soon as possible.

Also, you will be advised of your right to le a complaint with the FCC

if you believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations, or procedures that could affect the operation of this

equipment. If this happens, the telephone company will provide

advance notice in order for you to make the necessary modications to

maintain uninterrupted service.

If trouble is experienced with this equipment, please contact INGENICO,

or your local INGENICO distributor or service center in the U.S.A. for

repair and/or warrant information.

Desk Series

900024281 R11 000 01/0116

If your home has specially wired alarm equipment connected to the

telephone line, ensure the installation of this equipment does not

disable your alarm equipment. If you have questions about what

will disable alarm equipment, consult your telephone company or a

qualied installer.

U.S.A service center:

Ingenico North America

3025 Windward Plaza, suite 600

Alpharetta, GA 30005

USA

Tel: +1(678) 456 1200 Fax: +1 (678) 456 1201

Email: info.us@ingenico.com

Desk Series

900024281 R11 000 01/0116

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

retains full copyright ownership, rights and protection in all material

contained in this document. The recipient can receive this document

on the condition that he will keep the document condential and will

not use its contents in any form or by any means, except as agreed

beforehand, without the prior written permission of INGENICO.

Moreover, nobody is authorized to place this document at the disposal

of any third party without the prior written permission of INGENICO.

If such permission is granted, it will be subject to the condition that

the recipient ensures that any other recipient of this document, or

information contained therein, is held responsible to INGENICO for the

condentiality of that information.

Care has been taken to ensure that the content of this document is

as accurate as possible. INGENICO however declines any responsibility

for inaccurate, incomplete or outdated information. The contents of

this document may change from time to time without prior notice, and

do not create, specify, modify or replace any new or prior contractual

obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be

non-consistent with the present document.

All trademarks used in this document remain the property of their

rightful owners.”

Your contact

Ingenico D5000M00 Payment Terminal User Manual 2

INGENICO Payment Terminal 2

Contents

User manual 2

Navigation menu

Namespaces

Views

Navigation