Ingenico ICT220 Payment Terminal User Manual Report

INGENICO Payment Terminal Report

Manual

Download: Ingenico ICT220 Payment Terminal User Manual Report
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Document ID1175506
Application IDhByErwWQKYFT/Fik6o4bQg==
Document DescriptionManual
Short Term ConfidentialNo
Permanent ConfidentialNo
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Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize94.48kB (1181015 bits)
Date Submitted2009-09-25 00:00:00
Date Available2009-09-25 00:00:00
Creation Date2009-09-18 11:25:24
Producing SoftwareAcrobat Distiller 8.1.0 (Windows)
Document Lastmod2009-09-18 11:30:53
Document TitleReport template
Document CreatorAcrobat PDFMaker 8.1 pour Word
Document Author: Ingenico

User Guide
Product name : iCT220/iCT250
Range : COUNTER TOP
INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine ‐ FRANCE
Tél. 33(0)1 46 25 82 00 ‐ Fax 33 (0)1 47 72 56 95
www.ingenico.com
Contents
1. Introduction __________________________________________________3
2. Unpacking ____________________________________________________3
3. Recommendations ____________________________________________ 4
3.1. Security _____________________________________________________________4
3.2. Telephone emergency, hanging up _______________________________________4
3.3. Security of your terminal _______________________________________________5
3.4. EC standard compliance marking _________________________________________5
3.5. Network compatibility declaration _______________________________________6
3.6. FCC compliance _______________________________________________________6
3.7. Main Characteristics ___________________________________________________ 7
4. Installation and connection_____________________________________ 8
4.1. Positioning the terminal ________________________________________________8
4.2. Connections__________________________________________________________8
4.3. Installing the iCT220/iCT250 – Cable fixing__________________________________8
4.3.1. Opening the cable cover_________________________________________________________ 8
4.3.2. Connect cables ________________________________________________________________ 9
4.3.3. Close cover __________________________________________________________________ 10
4.4. Kit Magic Box installation (optional) _____________________________________ 10
4.4.1. Installation of the Magic Box _____________________________________________________ 11
4.5. Installing SAM (Secure access module) ___________________________________ 12
4.6. Installing MicroSD Card (optional) _______________________________________ 13
4.7. Installing SIM for GPRS (optional) _______________________________________ 13
5. Installing a paper roll __________________________________________ 14
6. Daily use ____________________________________________________ 15
6.1. Keypad functions ____________________________________________________ 15
6.2. Adjusting the contrast ________________________________________________ 15
6.3. Card insertion _______________________________________________________ 16
6.3.1. Swiping a card ________________________________________________________________ 16
6.3.2. Inserting a chip card ___________________________________________________________ 16
6.3.3. Inserting a chip card in second reader (Optional) ____________________________________ 16
6.3.4. Reading Contactless (Optional) __________________________________________________ 16
7. Maintenance _________________________________________________ 17
7.1. Paper roll ___________________________________________________________ 17
7.2. Cleaning of the terminal _______________________________________________ 18
7.3. Transport and storage ________________________________________________ 18
7.4. Troubleshooting _____________________________________________________ 18
7.5. End of life ___________________________________________________________ 19
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Copyright © 2009 Ingenico
All rights reserved
1. Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: It gives you the necessary information
about safety precautions, unpacking, installation, and maintenance of your terminal.
CAUTION
To benefit from the guarantee‐related product, and to respect the security, we ask you to
use only the power supply delivered in box with the product, entrusting maintenance
operations only to an authorized person.
Failure to comply with these instructions will void the manufacturer’s responsibility.
2. Unpacking
ADVICE
Carefully preserve the packaging of the iCT220/iCT250. It must be re‐used whenever the
terminal is shipped.
According to the model, the following items are included in the iCT220/iCT250 box
(including optional accessories):
•
•
•
•
The iCT220/iCT250 terminal equipped with its paper roll
The main power supply with its cable connection (according to the national needs).
The cable connection for the telephone network
This installation guide
User guide
Wall mounted
power supply unit
Cable connection for the
telephone network
iCT220/iCT250
terminal
Desktop power supply unit
provided (mandatory) with
iCT equipped with the
following options:
•
GPRS model
•
Contactless model
CAUTION
The power supply unit provided with your equipment is specially designed for Ingenico
iCT220/iCT250 terminals. Do not use any other power supply.
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3. Recommendations
3.1.
Security
Power on/Power down
To power on or power down the iCT220/iCT250 connect or disconnect the power supply
from the electric outlet.
Lithium battery
The iCT220/iCT250 is fitted with a lithium battery which is not accessible to the user. Only a
qualified technician may be authorized to open the unit and change this component.
Electrical power supply network
Provide an electrical outlet :
‐ located near the equipment and easily accessible
‐ which meets the standards and regulations in the country of use.
Telephone network
Provide a phone jack complying with standards and regulations in the country of use.
SAM/SIM or SD Memory Card compartment cover
Located under the terminal, it must be in place during normal operation of the terminal.
Cable compartment cover
The cable compartment cover is located under the terminal, it must be in place during
normal operation of the terminal.
3.2. Telephone emergency, hanging up
You have an urgent call to make, when iCT220/iCT250 hangs on the line.
In order to get a dial tone…
Place the handset in the hang up position and :
press the red key (=cancel)
or
disconnect the power supply from the mains network
or
disconnect the iCT220/iCT250 telephone connector from the telephone call socket,
and place the telephone connector into the telephone wall socket.
You will have a dial tone within 6 seconds.
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3.3. Security of your terminal
Upon receipt of your terminal you should check for signs of tampering of the equipment. It
is strongly advised that these checks are performed regularly after receipt. You should
check, for example: that the keypad is firmly in place; that there is no evidence of unusual
wires that have been connected to any ports on your terminal or associated equipment, the
chip card reader, or any other part of your terminal. Such checks would provide warning of
any unauthorised modifications to your terminal, and other suspicious behaviour of
individuals that have access to your terminal. Your terminal detects any “tampered state”.
In this state the terminal will repeatedly flash the message” Alert Irruption!” and further
use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you
should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to
staff that have been independently verified as being trustworthy.
CAUTION
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure
that they are not being overlooked when entering their PIN Code.
3.4. EC standard compliance marking
EC standard compliance marking certifies that the product stipulated below: iCT220/iCT250
• complies with the basic requirements of European Directive 1999/5/CE, known as the
«R&TTE Directive» concerning Radio Frequency equipment and telecommunications
terminals with respect to:
– Health and safety protection of the user and all other persons
– EMC protection
• conforms to the following harmonized standards :
– IEC/EN 60950‐1: Electrical safety of data processing equipment including electrical
office equipment. Issue dec 2001
– EN 55022: Data processing equipment – Radioelectric disturbance characteristics ‐
Limits and measurement methods. Issue 1998 / A1‐2000/A2‐2003
– EN 55024: Data processing equipment – Immunity characteristics ‐ Limits and
measurement methods. Issue 1998 + A1‐ 2001 + A2‐ 2003
iCT220/250 GPRS
EN 60950‐1
/12‐2001
EN 301489‐7 /08‐2000
EN 301 511
/12‐2000
EMF
iCT250 CLESS
EN 60950‐1
/12‐2001
EN 301489‐3 /08‐2000
EN 300330‐2 /06‐2001
•
According to
According to
According to
According to
73/23/EEC
89/336/EEC
1999/5/EC
1999/519/EC
According to 73/23/EEC
According to 89/336/EEC
According to 1999/5/EC
(Low Voltage Directive)
(EMC Directive)
(R&TTE Directive)
Recommendation
(Low Voltage Directive)
(EMC Directive)
(R&TTE directive)
complies with the following specification:
– ETSI ES 203021: Harmonized basic attachment requirements for Terminals for
connection to analogue interfaces of the Telephone Networks;
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3.5. Network compatibility declaration
The product : iCT220/iCT250
•
•
are in conformity with the following harmonised standards or technical rules :
ETSI ES 203021
ETSI TR 103000
are designed to interwork with the following European analogue Public Switched
Telephone Network (PSTN) networks : Austria, Belgium, Denmark, Finland, France,
Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, The Netherlands,
Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.
(For other countries, please contact us)
NOTE
Compliance with other foreign standards is verified by a local type approval on request.
3.6. FCC compliance
FCC ID : XKB-ICT220 ‐ available on the followings equipments:
¾ ICT220‐01T1052
This equipment as been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interface in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with instruction, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception which can
be determined by turning the equipment off and on the user is encouraged to try to correct
interface by one more of the following measures :
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into a outlet on circuit different from that to which the receiver
is connected.
• Consult the dealer or an experience radio/TV technician for help.
Part 68 of FCC Rules
US : IEOMM01BICT220 ‐ available on the followings equipments:
¾ ICT220‐01T1052
This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA. On the bottom of this equipment is a label that contains, among other
information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this
number must be provided to the telephone company.
This equipment uses the following USOC jacks: (RJ11C).
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by
the ACTA. A compliant telephone cord and modular plug is provided with this product. It is
designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone
line. Excessive RENs on a telephone line may result in the devices not ringing in response to
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an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To
be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.
If this equipment causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. If advance notice
is not practical, the telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of this equipment. If this happens, the
telephone company will provide advance notice in order for you to make the necessary
modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact INGENICO, or your local
INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.
If your home has specially wired alarm equipment connected to the telephone line, ensure
the installation of this equipment does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualified installer.
CAUTION
The user is cautioned that any changes or modification not approved by INGENICO could
void user’s authority to operate the equipment.
3.7. Main Characteristics
Terminal
Weight
about 325 g to 350 g full option
Size
185 x 83 x 63 mm (l x w x h)
Power supply unit (wall mounted)
Weight
approx 115 g (without mains cable)
Size
approx 77 x 25 x 89 mm (L x w x h)
Class
Class II equipment
Input voltage
220‐230V‐50Hz
/ 120V‐60Hz
Max consumption
210mA
/ 400 mA
(according to country)
The power supply unit is especially designed by the manufacturer for its terminals and so
must be used.
Desktop power supply unit
Weight
approx 230 g (without mains cable)
Size
approx 98 x 50 x 30 mm (L x w x h)
Class
Class II equipment
Input voltage
100‐240VCA‐50‐60 Hz
Max consumption
800 mA
Cable length
Power block cable
approx 1,8 m
Telephone cable
approx 3 m
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4. Installation and connection
4.1.
Positioning the terminal
Install the terminal on a flat surface, with an easy access to an electrical outlet and telephone
line. Place the terminal away from any heat source and protected from dust, vibrations and
electromagnetic radiations (away from video terminals, PC, anti‐shoplifting barriers, ...).
Operating conditions
Ambient temperature
from +5°C to +45°C
Max relative humidity
85% at +40°C
Storage conditions
Storage temperature
‐20°C, +55°C
Max relative humidity
85% at +55°C
4.2. Connections
All connections are on the rear of the terminal protected by a cover.
Serial Link RS232
USB Slave
Telephone
Ethernet Link (Optional)*
USB Host
Power Supply
Second Serial Link RS232
(Optional)*
* according to the model
4.3. Installing the iCT220/iCT250 – Cable fixing
4.3.1. Opening the cable cover
•
•
Unclip the cover by pushing simultaneously on the clips
with your nails finger as
shown on the figure here below.
Lift the cover rearward to remove it, as shown by arrows on the figure.
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4.3.2. Connect cables
Perform the following operations:
1 equipped if necessary with user country specific converter 2, to
the telephone network 3. Connect the other end to the terminal telephone connection
4.
•
Plug telephone line
•
If necessary, connect the telephone (Telephone is not required for the terminal to operate)
•
5 into the power socket 6, connect the other end to the terminal
power connection 7
Install between the ribs:
Plug power lead
•
•
•
Power lead cable
Telephone cable
Ethernet cable (optional)
Install in the lead through (optional):
•
•
•
USB Host cable
USB Slave cable
Rs232 cable.
For instance,
possible
configuration for
France
47
Plug: TNV‐3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950.
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4.3.3. Close cover
•
To close the cover, start by inserting the clips
of the cover in their housing
respectively first, as shown on the figure here below, and close the cover.
4.4. Kit Magic Box installation (optional)
WARNING
Connecting is to be made when the terminal is off.
The kit Magic Box of your iCT220/iCT250 is shipped with a special cover.
Follow the installation instructions shown below:
•
Plug:
caps
Power lead
Telephone line
Ethernet cable
Serial link RS232 cable
•
Install caps in the lead‐through (as indicated on
the figure).
•
Close the compartment with the special cover
provided in the kit, like the procedure described at
chapter 4.3.3.
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4.4.1. Installation of the Magic Box
ADVICE
It is strongly recommended to attach the “Magic cable” to terminal’s work area in order
to reduce stress on the terminal and connection.
Examples of securing the “Magic Cable” are as illustrated:
•
Using the supplied cable tie to attach to a table leg (or similar)
Using the supplied cable tie and self‐adhesive support
Using a counter‐sunk screw (not supplied) to an appropriate surface
The “Magic Cable” should be readily accessible for support and terminal helpdesk
diagnosis purposes.
Note: The connection Magic Box can also be attached using a VELCRO™ or other system.
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4.5. Installing SAM (Secure access module)
CAUTION:
Before starting, switch off the terminal by disconnecting the power supply.
In order to access the SAM card you must first remove the SAM compartment cover located
at the back of your terminal.
•
Press down firmly in the middle of the cover and slide it as indicated by arrow on
the figure below.
PRESS HERE
Cut corner
•
Insert the SAM Card into the slot marked (1) or(2). Take
care to ensure that the SAM Card is inserted in the correct
manner. The cut corner must be positioned as indicated
on the figure.
•
To remove SAM card, we suggest you to use a piece of
adhesive previously pasted on both sides of the SAM as
shown here below
Cut corner
SAM
Adhesive
CAUTION:
Do not use any tools when installing or removing the SAM Card.
Replace the cover as illustrated by the procedure below:
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4.6. Installing MicroSD Card (optional)
CAUTION:
Before starting, switch off the terminal by disconnecting the power supply.
•
Open the cover as indicated at chapter 4.5
•
Insert completely the MicroSD Card into the
slot marked (MicroSD) as indicated on the
figure.
Take care to ensure that the MicroSD Card is
inserted in the correct manner. The
insertion position Card is engraved on the
terminal.
•
To remove the MicroSD Card push on it with
your finger nails.
4.7. Installing SIM for GPRS (optional)
CAUTION:
Before starting, switch off the terminal by disconnecting the power supply.
•
Open the cover as indicated at chapter 4.5
•
Insert the SIM GPRS into the slot marked (GPRS) as indicated on the figure. Do not
force at the insertion.
Take care to ensure that the SIM GPRS is inserted in the correct manner. The insertion
position is engraved on the terminal.
•
To remove the SIM GPRS push on it with your
finger nails.
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5. Installing a paper roll
Your terminal is supplied with one paper roll. When the paper roll is nearing the end, a red
line will appear on the paper, this indicates that the paper roll must be replaced.
CAUTION
Use only paper approved by the manufacturer (diameter 40 mm). Use of unsuitable paper
is likely to damage the printer of your terminal (see characteristics at the chapter 7.1).
•
Open the paper compartment by lifting the catch located at the rear of the
iCT220/iCT250 and pulls the cover to the rear of the terminal.
LIFT
ATTENTION
Do not force the cover against the cables.
•
•
•
•
Insert the paper roll in the compartment following the directions shown on the
figure below.
Pull the paper up to the top of the terminal and hold it in this position.
Maintain the paper and close the lid.
Press the top of the lid in the centre as shown by arrow, until it clips into position.
ADVICE
If you are inserting a new roll, tear off the first length (one complete turn).
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6. Daily use
6.1.
Keypad functions
NAVIGATION keys in the menus – Interactive keys for use between the screen
FUNCTION keys F
CANCEL key (red)
CLEAR key (yellow) / Feed paper (long press)
VALIDATION key (green)
Dot Key
6.2. Adjusting the contrast
No contrast management for the Color display
The screen of your chart is 128 x 64 pixels, illuminated with white light.
If you wish to increase or to decrease the contrast of the characters displayed on screen,
press simultaneously on the
contrast, or the
(dot key) and
(dot key) and
key in order to decrease the
key in order to increase.
Keep pressing the keys as long as necessary.
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6.3. Card insertion
6.3.1. Swiping a card
•
Insert the card manually in the driver,
magstripe facing right.
Swipe the card with constant speed, not
too slow not too fast, to maximize the
reading and avoid annoying repetitions.
6.3.2. Inserting a chip card
•
Chip Cards should be inserted into your
terminal as illustrated with the chip
facing up and into the card reader
6.3.3. Inserting a chip card in second reader
(Optional)
Is located on back of the terminal.
•
Insert the card up side down, magnetic stripe
visible. (chip no visible)
6.3.4. Reading Contactless (Optional)
•
Bring the card firmly up to the active zone above the display (at about 1cm). Keep
the card close to the display during the transaction
Your contactless terminal has a row of four status lights that are visible on display.
•
When a contactless transaction is started the first (left hand) status light will be lit
steadily; this indicates that the contactless display is in use but a card is not being
read.
Green
lights
• When a contactless card is presented to
the contactless active zone during a
transaction the second, third and fourth
status lights will be lit in turn. The card
read is successful when all four status
lights are lit and the confirmation tone
is heard.
Contactless
Active Zone
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7. Maintenance
ATTENTION
Before making any operations of maintenance in the terminal, make sure that
the power supply is disconnected.
7.1. Paper roll
Characteristics
Precisions
Colour
White
Width
Diameter
58 mm
40 mm max.
•
The thermal paper can be deteriorated by poor storage conditions, so we
recommend you to avoid:
– storage in hot wet places (near to air‐conditioner, humidity higher than 85%)
– exposure to sunlight or ultraviolet for long periods
– contact with organic solvents (solvent type adhesive)
– direct contact with materials containing plasticizers (PVC transparent
folders or envelopes)
– direct contact with «diazo» papers
– direct contact with water
– Rubbing or pressing the paper too strongly
CAUTION
In order to benefit from the complete guarantee of the product, only heat sensitized paper
approved by the manufacturer can be used.
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7.2. Cleaning of the terminal
First of all, unplug all the wires from the terminal.
Good rules for proper cleaning of the terminal are:
•
•
•
•
•
Use a soft cloth that is very slightly soaked with soapy water to clean the outside of
the terminal.
Do not clean the electrical connections.
Do not use in any case, solvents, detergents or abrasive products:
Those materials might damage the plastic or electrical contacts.
Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader
7.3. Transport and storage
•
•
Use the original packaging for any unit or stored.
Disconnect all cables from the terminal during the transport.
7.4. Troubleshooting
The terminal does not turn on or does not connect to the telephone line
• Check the power supply and telephone line cables
• Check for electrical power network
The terminal fails to establish a telephone connection
• Check that the tone of the phone line is free
• Check the configuration of the phone line and number to call
• Get support from technical
Cards are not read
• Check that the magnetic card is passed correctly (with magnetic band
directed to the interior of the terminal)
• Swipe again the card with the magnetic stripe movement constant and rapid
• Verify that the magnetic strip is not damaged, grooved or cracked
• Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction
The ticket is not printed
• Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following instructions present in this manual
• Check the type of paper used (thermal paper must be used)
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7.5. End of life
The product belongs to the family of electrical and electronic equipment. Therefore, it is
subjected to the WEEE directive which requires the collection and the recycling at the end
of life product.
The Ingenico products present the symbol for the marking of electrical and electronic
equipment as required by the WEEE Directive.
The crossed‐out wheeled bin printed on the product gives the information about
the requirement not to dispose of WEEE as unsorted municipal waste and to
collect such WEEE separately.
To assure that the product is collected and recycled with respect to the environment, you
must contact your supplier (in defect, contact the Ingenico local office or the commercial
head office in charge of your country on www.ingenico.com, « contact us » page).
The abandonment or uncontrolled disposal of waste can cause harm to environment and to
human health. So, by recycling your product in a responsible manner, you contribute to the
preservation of natural resources and to the protection of human health.
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“This Document is Copyright © 2009 by INGENICO Group. INGENICO retains full copyright ownership,
rights and protection in all material contained in this document. The recipient can receive this
document on the condition that he will keep the document confidential and will not use its contents
in any form or by any means, except as agreed beforehand, without the prior written permission of
INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party
without the prior written permission of INGENICO. If such permission is granted, it will be subject to
the condition that the recipient ensures that any other recipient of this document, or information
contained therein, is held responsible to INGENICO for the confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as
possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated
information. The contents of this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual obligations agreed upon in
writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be non consistent with the
present document.
All trademarks used in this document remain the property of their rightful owners.”
Ingenico
192 avenue Charles de Gaulle
92200 Neuilly sur Seine ‐ France
Tél.: + 33 1 46 25 82 00 ‐ Fax: + 33 1 47 72 56 95
www.ingenico.com
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*295011079AB*
Your contact
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Metadata Date                   : 2009:09:18 11:30:53+02:00
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Instance ID                     : uuid:e5c01a00-9c4d-44fe-819a-6a18db0261a4
Subject                         : 9
Format                          : application/pdf
Creator                         : Ingenico
Title                           : Report template
Page Count                      : 20
Page Layout                     : OneColumn
Author                          : Ingenico
EXIF Metadata provided by EXIF.tools
FCC ID Filing: XKB-ICT220

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