Ingenico ICT220 Payment Terminal User Manual Report

INGENICO Payment Terminal Report

Manual



INGENICO–192avenueCharlesdeGaulle–92200NeuillysurSeine‐FRANCE

Tél.33(0)146258200‐Fax33(0)147725695

www.ingenico.com



Productname:iCT220/iCT250

UserGuide

Range:COUNTERTOP



Productname:iCT220/iCT250• 2/20   Copyright©2009Ingenico

9000002509R1100002/935Allrightsreserved

Contents

1. Introduction __________________________________________________3



2. Unpacking____________________________________________________3



3. Recommendations ____________________________________________ 4

3.1. Security _____________________________________________________________4

3.2. Telephoneemergency,hangingup _______________________________________4

3.3. Securityofyourterminal _______________________________________________5

3.4. ECstandardcompliancemarking_________________________________________5

3.5. Networkcompatibilitydeclaration _______________________________________6

3.6. FCCcompliance _______________________________________________________6

3.7. MainCharacteristics ___________________________________________________7



4. Installationandconnection_____________________________________ 8

4.1. Positioningtheterminal ________________________________________________8

4.2. Connections__________________________________________________________8

4.3. InstallingtheiCT220/iCT250–Cablefixing__________________________________8

4.3.1. Openingthecablecover_________________________________________________________ 8

4.3.2. Connectcables ________________________________________________________________ 9

4.3.3. Closecover __________________________________________________________________ 10

4.4. KitMagicBoxinstallation(optional) _____________________________________ 10

4.4.1. InstallationoftheMagicBox _____________________________________________________ 11

4.5. InstallingSAM(Secureaccessmodule) ___________________________________ 12

4.6. InstallingMicroSDCard(optional)_______________________________________ 13

4.7. InstallingSIMforGPRS(optional) _______________________________________ 13



5. Installingapaperroll __________________________________________ 14



6. Dailyuse ____________________________________________________ 15

6.1. Keypadfunctions ____________________________________________________ 15

6.2. Adjustingthecontrast ________________________________________________ 15

6.3. Cardinsertion _______________________________________________________ 16

6.3.1. Swipingacard________________________________________________________________ 16

6.3.2. Insertingachipcard ___________________________________________________________ 16

6.3.3. Insertingachipcardinsecondreader(Optional) ____________________________________ 16

6.3.4. ReadingContactless(Optional) __________________________________________________ 16



7. Maintenance_________________________________________________ 17

7.1. Paperroll ___________________________________________________________ 17

7.2. Cleaningoftheterminal _______________________________________________ 18

7.3. Transportandstorage ________________________________________________ 18

7.4. Troubleshooting _____________________________________________________ 18

7.5. ___________________________________________________________ 19Endoflife



Productname:iCT220/iCT250• 3/20   Copyright©2009Ingenico

9000002509R1100002/935Allrightsreserved

1. Introduction

ThankyouforchoosinganIngenicopaymentterminal.

Werecommendyoutoreadcarefullythisuserguide:Itgivesyouthenecessaryinformation

aboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.



CAUTION

Tobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyouto

useonlythepowersupplydeliveredinboxwiththeproduct,entrustingmaintenance

operationsonlytoanauthorizedperson.

Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.

2. Unpacking

ADVICE

CarefullypreservethepackagingoftheiCT220/iCT250.Itmustbere‐usedwheneverthe

terminalisshipped.

Accordingtothemodel,thefollowingitemsareincludedintheiCT220/iCT250box

(includingoptionalaccessories):

• TheiCT220/iCT250terminalequippedwithitspaperroll

• Themainpowersupplywithitscableconnection(accordingtothenationalneeds).

• Thecableconnectionforthetelephonenetwork

• Thisinstallationguide



CAUTION

ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenico

iCT220/iCT250terminals.Donotuseanyotherpowersupply.



Wallmounted

powersupplyunit



Cableconnectionforthe

telephonenetwork



iCT220/iCT250

terminal

User

uide

Desktoppowersupplyunit

provided(mandatory)with

iCTequippedwiththe

followingoptions:

• GPRSmodel

• Contactlessmodel



Productname:iCT220/iCT250• 4/20   Copyright©2009Ingenico

9000002509R1100002/935Allrightsreserved

3. Recommendations

3.1. Security

Poweron/Powerdown

TopoweronorpowerdowntheiCT220/iCT250connectordisconnectthepowersupply

fromtheelectricoutlet.



Lithiumbattery

TheiCT220/iCT250isfittedwithalithiumbatterywhichisnotaccessibletotheuser.Onlya

qualifiedtechnicianmaybeauthorizedtoopentheunitandchangethiscomponent.



Electricalpowersupplynetwork

Provideanelectricaloutlet:

‐ locatedneartheequipmentandeasilyaccessible

‐ whichmeetsthestandardsandregulationsinthecountryofuse.



Telephonenetwork

Provideaphonejackcomplyingwithstandardsandregulationsinthecountryofuse.



SAM/SIMorSDMemoryCardcompartmentcover

Locatedundertheterminal,itmustbeinplaceduringnormaloperationoftheterminal.



Cablecompartmentcover

Thecablecompartmentcoverislocatedundertheterminal,itmustbeinplaceduring

normaloperationoftheterminal.



3.2. Telephoneemergency,hangingup

Youhaveanurgentcalltomake,wheniCT220/iCT250hangsontheline.

Inordertogetadialtone…



Placethehandsetinthehanguppositionand:

presstheredkey(=cancel)

ordisconnectthepowersupplyfromthemainsnetwork

ordisconnecttheiCT220/iCT250telephoneconnectorfromthetelephonecallsocket,

andplacethetelephoneconnectorintothetelephonewallsocket.



Youwillhaveadialtonewithin6seconds.



Productname:iCT220/iCT250• 5/20   Copyright©2009Ingenico

9000002509R1100002/935Allrightsreserved

3.3. Securityofyourterminal

Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It

isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould

check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual

wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the

chipcardreader,oranyotherpartofyourterminal.Suchcheckswouldprovidewarningof

anyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourof

individualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.

Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurther

useoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,you

shouldcontacttheterminalhelpdeskimmediately.

Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto

staffthathavebeenindependentlyverifiedasbeingtrustworthy.



CAUTION

NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadvisedtoensure

thattheyarenotbeingoverlookedwhenenteringtheirPINCode.



3.4. ECstandardcompliancemarking

ECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iCT220/iCT250

• complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe

«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunications

terminalswithrespectto:

– Healthandsafetyprotectionoftheuserandallotherpersons

– EMCprotection

• conformstothefollowingharmonizedstandards:

– IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectrical

officeequipment.Issuedec2001

– EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐

Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003

– EN55024:Dataprocessingequipment–Immunitycharacteristics‐Limitsand

measurementmethods.Issue1998+A1‐2001+A2‐2003



iCT220/250GPRS

EN60950‐1/12‐2001Accordingto73/23/EEC(LowVoltageDirective)

EN301489‐7/08‐2000Accordingto89/336/EEC(EMCDirective)

EN301511/12‐2000Accordingto1999/5/EC(R&TTEDirective)

EMFAccordingto1999/519/ECRecommendation

iCT250CLESS

EN60950‐1/12‐2001Accordingto73/23/EEC(LowVoltageDirective)

EN301489‐3/08‐2000Accordingto89/336/EEC(EMCDirective)

EN300330‐2/06‐2001 Accordingto1999/5/EC(R&TTEdirective)



• complieswiththefollowingspecification:

– ETSIES203021:HarmonizedbasicattachmentrequirementsforTerminalsfor

connectiontoanalogueinterfacesoftheTelephoneNetworks;



Productname:iCT220/iCT250• 6/20   Copyright©2009Ingenico

9000002509R1100002/935Allrightsreserved

3.5. Networkcompatibilitydeclaration

Theproduct:iCT220/iCT250

• areinconformitywiththefollowingharmonisedstandardsortechnicalrules:

ETSIES203021ETSITR103000

• aredesignedtointerworkwiththefollowingEuropeananaloguePublic Switched

Telephone Network (PSTN) networks:Austria,Belgium,Denmark,Finland,France,

Germany,Greece,Iceland,Ireland,Italy,Liechtenstein,Luxembourg,TheNetherlands,

Norway,Portugal,Spain,Sweden,Switzerland,UnitedKingdom.

(Forothercountries,pleasecontactus)



NOTE

Compliancewithotherforeignstandardsisverifiedbyalocaltypeapprovalonrequest.



3.6. FCCcompliance

FCC ID : XKB-ICT220‐availableonthefollowingsequipments:

¾ ICT220‐01T1052



ThisequipmentasbeentestedandfoundtocomplywiththelimitsforaClassBdigital

device,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterfaceinaresidentialinstallation.Thisequipment

generatesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedin

accordancewithinstruction,maycauseharmfulinterferencetoradiocommunications.



However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.If

thisequipmentdoescauseharmfulinterferencetoradioortelevisionreceptionwhichcan

bedeterminedbyturningtheequipmentoffandontheuserisencouragedtotrytocorrect

interfacebyonemoreofthefollowingmeasures:

• Reorientorrelocatethereceivingantenna.

• Increasetheseparationbetweentheequipmentandreceiver.

• Connecttheequipmentintoaoutletoncircuitdifferentfromthattowhichthereceiver

isconnected.

• Consultthedealeroranexperienceradio/TVtechnicianforhelp.



Part68ofFCCRules



US : IEOMM01BICT220‐availableonthefollowingsequipments:

¾ ICT220‐01T1052



ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedby

theACTA.Onthebottomofthisequipmentisalabelthatcontains,amongother

information,aproductidentifierintheformatUS:AAAEQ##TXXXX.Ifrequested,this

numbermustbeprovidedtothetelephonecompany.



ThisequipmentusesthefollowingUSOCjacks:(RJ11C).



Aplugandjackusedtoconnectthisequipmenttothepremiseswiringandtelephone

networkmustcomplywiththeapplicableFCCPart68rulesandrequirementsadoptedby

theACTA.Acomplianttelephonecordandmodularplugisprovidedwiththisproduct.Itis

designedtobeconnectedtoacompatiblemodularjackthatisalsocompliant.See

installationinstructionsfordetails.



TheRENisusedtodeterminethenumberofdevicesthatmaybeconnectedtoatelephone

line.ExcessiveRENsonatelephonelinemayresultinthedevicesnotringinginresponseto



Productname:iCT220/iCT250• 7/20   Copyright©2009Ingenico

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anincomingcall.Inmostbutnotallareas,thesumofRENsshouldnotexceedfive(5.0).To

becertainofthenumberofdevicesthatmaybeconnectedtoaline,asdeterminedbythe

totalRENs,contactthelocaltelephonecompany.

Ifthisequipmentcausesharmtothetelephonenetwork,thetelephonecompanywillnotify

youinadvancethattemporarydiscontinuanceofservicemayberequired.Ifadvancenotice

isnotpractical,thetelephonecompanywillnotifythecustomerassoonaspossible.Also,

youwillbeadvisedofyourrighttofileacomplaintwiththeFCCifyoubelieveitis

necessary.

Thetelephonecompanymaymakechangesinitsfacilities,equipment,operations,or

proceduresthatcouldaffecttheoperationofthisequipment.Ifthishappens,the

telephonecompanywillprovideadvancenoticeinorderforyoutomakethenecessary

modificationstomaintainuninterruptedservice.

Iftroubleisexperiencedwiththisequipment,pleasecontactINGENICO,oryourlocal

INGENICOdistributororservicecenterintheU.S.A.forrepairand/orwarrantinformation.

Ifyourhomehasspeciallywiredalarmequipmentconnectedtothetelephoneline,ensure

theinstallationofthisequipmentdoesnotdisableyouralarmequipment.Ifyouhave

questionsaboutwhatwilldisablealarmequipment,consultyourtelephonecompanyora

qualifiedinstaller.



CAUTION

TheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcould

voiduser’sauthoritytooperatetheequipment.

3.7. MainCharacteristics

Terminal

Weightabout325gto350gfulloption

Size185x83x63mm(lxwxh)

Powersupplyunit(wallmounted)

Weightapprox115g(withoutmainscable)

Sizeapprox77x25x89mm(Lxwxh)

Class ClassIIequipment

Inputvoltage220‐230V‐50Hz/120V‐60Hz(accordingtocountry)



Maxconsumption210mA/400mA

Thepowersupplyunitisespeciallydesignedbythemanufacturerforitsterminalsandso

mustbeused.

Desktoppowersupplyunit

Weightapprox230g(withoutmainscable)

Sizeapprox98x50x30mm(Lxwxh)

Class ClassIIequipment

Inputvoltage100‐240VCA‐50‐60Hz

Maxconsumption800mA

Cablelength

Powerblockcableapprox1,8m

Telephonecableapprox3m



Productname:iCT220/iCT250• 8/20   Copyright©2009Ingenico

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

4. Installationandconnection

4.1. Positioningtheterminal

Installtheterminalonaflatsurface,withaneasyaccesstoanelectricaloutletandtelephone

line.Placetheterminalawayfromanyheatsourceandprotectedfromdust,vibrationsand

electromagneticradiations(awayfromvideoterminals,PC,anti‐shopliftingbarriers,...).

Operatingconditions

Ambienttemperaturefrom+5°Cto+45°C

Maxrelativehumidity85%at+40°C

Storageconditions

Storagetemperature‐20°C,+55°C

Maxrelativehumidity85%at+55°C

4.2. Connections

Allconnectionsareontherearoftheterminalprotectedbyacover.



*accordingtothemodel

4.3. InstallingtheiCT220/iCT250–Cablefixing

4.3.1. Openingthecablecover

• Unclipthecoverbypushingsimultaneouslyontheclips1withyournailsfingeras

shownonthefigureherebelow.

• Liftthecoverrearwardtoremoveit,asshownbyarrowsonthefigure.



SerialLinkRS232



Telephone

USBSlave

EthernetLink

(

tional

)



USBHost

SecondSerialLinkRS232

(Optional)*

PowerSupply



Productname:iCT220/iCT250• 9/20   Copyright©2009Ingenico

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4.3.2. Connectcables



Performthefollowingoperations:



• Plugtelephoneline1,equippedifnecessarywithusercountryspecificconverter2,to

thetelephonenetwork3.Connecttheotherendtotheterminaltelephoneconnection

4.

• Ifnecessary,connectthetelephone(Telephoneisnotrequiredfortheterminaltooperate)

• Plugpowerlead5intothepowersocket6,connecttheotherendtotheterminal

powerconnection7.



Plug:TNV‐3circuit:TelecommunicationNetworkVoltage,aspersafetystandardEN60950.



Installbetweentheribs:

• Powerleadcable

• Telephonecable

• Ethernetcable(optional) 

Installintheleadthrough(optional):



• USBHostcable

• USBSlavecable

• Rs232cable. 



Forinstance,



possible

configurationfor

France

2 6



Productname:iCT220/iCT250• 10/20   Copyright©2009Ingenico

9000002509R1100002/935Allrightsreserved



caps



4.3.3. Closecover

• Toclosethecover,startbyinsertingtheclips1ofthecoverintheirhousing

respectivelyfirst,asshownonthefigureherebelow,andclosethecover.



4.4. KitMagicBoxinstallation(optional)

WARNING

Connectingistobemadewhentheterminalisoff.



ThekitMagicBoxofyouriCT220/iCT250isshippedwithaspecialcover.



Followtheinstallationinstructionsshownbelow:



• Plug:

1 Powerlead

2 Telephoneline

3 Ethernetcable

4 SeriallinkRS232cable



• Installcapsinthelead‐through(asindicatedon

thefigure).



• Closethecompartmentwiththespecialcover

providedinthekit,liketheproceduredescribedat

chapter4.3.3.



Productname:iCT220/iCT250• 11/20   Copyright©2009Ingenico

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4.4.1. InstallationoftheMagicBox

ADVICE

Itisstronglyrecommendedtoattachthe“Magiccable”toterminal’sworkareainorder

toreducestressontheterminalandconnection.



Examplesofsecuringthe“MagicCable”areasillustrated:

1 Usingthesuppliedcabletietoattachtoatableleg(orsimilar)

2 Usingthesuppliedcabletieandself‐adhesivesupport

3 Usingacounter‐sunkscrew(notsupplied)toanappropriatesurface



• The“MagicCable”shouldbereadilyaccessibleforsupportandterminalhelpdesk

diagnosispurposes.



Note:TheconnectionMagicBoxcanalsobeattachedusingaVELCRO™orothersystem.



1 23



Productname:iCT220/iCT250• 12/20   Copyright©2009Ingenico

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

4.5. InstallingSAM(Secureaccessmodule)

CAUTION:

Beforestarting,switchofftheterminalbydisconnectingthepowersupply.



InordertoaccesstheSAMcardyoumustfirstremovetheSAMcompartmentcoverlocated

atthebackofyourterminal.



• Pressdownfirmlyinthemiddleofthecoverandslideitasindicatedbyarrowon

thefigurebelow.



• InserttheSAMCardintotheslotmarked(1)or(2).Take

caretoensurethattheSAMCardisinsertedinthecorrect

manner.Thecutcornermustbepositionedasindicated

onthefigure.



• ToremoveSAMcard,wesuggestyoutouseapieceof

adhesivepreviouslypastedonbothsidesoftheSAMas

shownherebelow





CAUTION:

DonotuseanytoolswheninstallingorremovingtheSAMCard.



Replacethecoverasillustratedbytheprocedurebelow:



PRESSHERE



SAM

Cutcorner



Adhesive



Cutcorner



Productname:iCT220/iCT250• 13/20   Copyright©2009Ingenico

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

4.6. InstallingMicroSDCard(optional)

CAUTION:

Beforestarting,switchofftheterminalbydisconnectingthepowersupply.



• Openthecoverasindicatedatchapter4.5



• InsertcompletelytheMicroSDCardintothe

slotmarked(MicroSD)asindicatedonthe

figure.

TakecaretoensurethattheMicroSDCardis

insertedinthecorrectmanner.The

insertionpositionCardisengravedonthe

terminal.



• ToremovetheMicroSDCardpushonitwith

yourfingernails.



4.7. InstallingSIMforGPRS(optional)

CAUTION:

Beforestarting,switchofftheterminalbydisconnectingthepowersupply.



• Openthecoverasindicatedatchapter4.5



• InserttheSIMGPRSintotheslotmarked(GPRS)asindicatedonthefigure.Donot

forceattheinsertion.

TakecaretoensurethattheSIMGPRSisinsertedinthecorrectmanner.Theinsertion

positionisengravedontheterminal.



• ToremovetheSIMGPRSpushonitwithyour

fingernails.



Productname:iCT220/iCT250• 14/20   Copyright©2009Ingenico

9000002509R1100002/935Allrightsreserved



5. Installingapaperroll

Yourterminalissuppliedwithonepaperroll.Whenthepaperrollisnearingtheend,ared

linewillappearonthepaper,thisindicatesthatthepaperrollmustbereplaced.



CAUTION

Useonlypaperapprovedbythemanufacturer(diameter40mm).Useofunsuitablepaper

islikelytodamagetheprinterofyourterminal(seecharacteristicsatthechapter7.1).



• Openthepapercompartmentbyliftingthecatchlocatedattherearofthe

iCT220/iCT250andpullsthecovertotherearoftheterminal.



ATTENTION

Donotforcethecoveragainstthecables.



• Insertthepaperrollinthecompartmentfollowingthedirectionsshownonthe

figurebelow.

• Pullthepaperuptothetopoftheterminalandholditinthisposition.

• Maintainthepaperandclosethelid.

• Pressthetopofthelidinthecentreasshownbyarrow,untilitclipsintoposition.



ADVICE

Ifyouareinsertinganewroll,tearoffthefirstlength(onecompleteturn).



LIFT



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6. Dailyuse

6.1. Keypadfunctions



1 NAVIGATIONkeysinthemenus–Interactivekeysforusebetweenthescreen

2 FUNCTIONkeysF

3 CANCELkey(red)

4 CLEARkey(yellow)/Feedpaper(longpress)

5 VALIDATIONkey(green)

6 DotKey



6.2. Adjustingthecontrast

NocontrastmanagementfortheColordisplay



Thescreenofyourchartis128x64pixels,illuminatedwithwhitelight.



Ifyouwishtoincreaseortodecreasethecontrastofthecharactersdisplayedonscreen,

presssimultaneouslyonthe(dotkey)and keyinordertodecreasethe

contrast,orthe(dotkey)and keyinordertoincrease.



Keeppressingthekeysaslongasnecessary.



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6.3. Cardinsertion

6.3.1. Swipingacard

• Insertthecardmanuallyinthedriver,

magstripefacingright.



Swipethecardwithconstantspeed,not

tooslownottoofast,tomaximizethe

readingandavoidannoyingrepetitions.



6.3.2. Insertingachipcard

• ChipCardsshouldbeinsertedintoyour

terminalasillustratedwiththechip

facingupandintothecardreader



6.3.3. Insertingachipcardinsecondreader

(Optional)

Islocatedonbackoftheterminal.



• Insertthecardupsidedown,magneticstripe

visible.(chipnovisible)



6.3.4. ReadingContactless(Optional)

• Bringthecardfirmlyuptotheactivezoneabovethedisplay(atabout1cm).Keep

thecardclosetothedisplayduringthetransaction



Yourcontactlessterminalhasarowoffourstatuslightsthatarevisibleondisplay.



• Whenacontactlesstransactionisstartedthefirst(lefthand)statuslightwillbelit

steadily;thisindicatesthatthecontactlessdisplayisinusebutacardisnotbeing

read.



• Whenacontactlesscardispresentedto

thecontactlessactivezoneduringa

transactionthesecond,thirdandfourth

statuslightswillbelitinturn.Thecard

readissuccessfulwhenallfourstatus

lightsarelitandtheconfirmationtone

isheard.



Green

lights

Contactless

ctiveZone



9000002509R1100002/935Allrightsreserved



7. Maintenance



ATTENTION

Beforemakinganyoperationsofmaintenanceintheterminal,makesurethat

thepowersupplyisdisconnected.

7.1. Paperroll

CharacteristicsPrecisions

ColourWhite

Width58mm

Diameter40mmmax.



• Thethermalpapercanbedeterioratedbypoorstorageconditions,sowe

recommendyoutoavoid:

– storageinhotwetplaces(neartoair‐conditioner,humidityhigherthan85%)

– exposuretosunlightorultravioletforlongperiods

– contactwithorganicsolvents(solventtypeadhesive)

– directcontactwithmaterialscontainingplasticizers(PVCtransparent

foldersorenvelopes)

– directcontactwith«diazo»papers

– directcontactwithwater

– Rubbingorpressingthepapertoostrongly



CAUTION

Inordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaper

approvedbythemanufacturercanbeused.



9000002509R1100002/935Allrightsreserved

7.2. Cleaningoftheterminal

Firstofall,unplugallthewiresfromtheterminal.



Goodrulesforpropercleaningoftheterminalare:



• Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideof

theterminal.

• Donotcleantheelectricalconnections.

• Donotuseinanycase,solvents,detergentsorabrasiveproducts:

Thosematerialsmightdamagetheplasticorelectricalcontacts.

• Avoidexposingtheterminaltothedirectraysofthesun.

• Donotputanythingintotheslotofthesmartcardreader



7.3. Transportandstorage

• Usetheoriginalpackagingforanyunitorstored.

• Disconnectallcablesfromtheterminalduringthetransport.

7.4. Troubleshooting

Theterminaldoesnotturnonordoesnotconnecttothetelephoneline

• Checkthepowersupplyandtelephonelinecables

• Checkforelectricalpowernetwork



Theterminalfailstoestablishatelephoneconnection

• Checkthatthetoneofthephonelineisfree

• Checktheconfigurationofthephonelineandnumbertocall

• Getsupportfromtechnical



Cardsarenotread

• Checkthatthemagneticcardispassedcorrectly(withmagneticband

directedtotheinterioroftheterminal)

• Swipeagainthecardwiththemagneticstripemovementconstantandrapid

• Verifythatthemagneticstripisnotdamaged,groovedorcracked

• Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreader

andremovedthecardonlyafterthetransaction



Theticketisnotprinted

• Checkthepresenceandproperpositioningofthepaperroll.

Possiblyadjustthepaperrollfollowinginstructionspresentinthismanual

• Checkthetypeofpaperused(thermalpapermustbeused)



7.5. Endoflife

Theproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itis

subjectedtotheWEEEdirectivewhichrequiresthecollectionandtherecyclingattheend

oflifeproduct.



TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronic

equipmentasrequiredbytheWEEEDirective.



Thecrossed‐outwheeledbinprintedontheproductgivestheinformationabout

therequirementnottodisposeofWEEEasunsortedmunicipalwasteandto

collectsuchWEEEseparately.



Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,you

mustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercial

headofficeinchargeofyourcountryonwww.ingenico.com,«contactus»page).



Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandto

humanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothe

preservationofnaturalresourcesandtotheprotectionofhumanhealth.



9000002509R1100002/935Allrightsreserved



rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethis

documentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontents

inanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionof

INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty

withoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjectto

theconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformation

containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.



Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateas

possible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdated

information.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,and

donotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponin

writingbetweenINGENICOandtheuser.



INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththe

presentdocument.



Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”



Ingenico

192avenueCharlesdeGaulle

92200NeuillysurSeine‐France

Tél.:+33146258200‐Fax:+33147725695

www.ingenico.com

Yourcontact

*295011079AB*



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Allrightsreserved

Ingenico ICT220 Payment Terminal User Manual Report

INGENICO Payment Terminal Report

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