Ingenico ICT250 RFID Reader User Manual Manual 2010 6 1 XKB ICT250

INGENICO RFID Reader Manual 2010 6 1 XKB ICT250

Manual_2010-6-1_User Manual - XKB-ICT250

INGENICO192avenueCharlesdeGaulle92200NeuillysurSeine‐FRANCE
Tél.33(0)146258200‐Fax33(0)147725695
www.ingenico.com
Productname:iCT220/iCT250
Range:COUNTERTOP
UserGuide
Productname:iCT220/iCT250 2/21  Copyright©2009Ingenico
900002734R1100001/1021
296114093Allrightsreserved
Contents
1. Introduction __________________________________________________3
2. Unpacking____________________________________________________3
3. Recommendations ____________________________________________ 4
3.1. Security _____________________________________________________________4
3.2. Telephoneemergency,hangingup _______________________________________4
3.3. Securityofyourterminal _______________________________________________5
3.4. Standardcompliancemarking ___________________________________________5
3.5. FCCcompliance _______________________________________________________5
3.6. MainCharacteristics ___________________________________________________7
4. Installationandconnection_____________________________________ 8
4.1. Positioningtheterminal ________________________________________________8
4.2. Connections__________________________________________________________8
4.3. InstallingtheiCT220/iCT250Cablefixing__________________________________8
4.3.1. Openingthecablecover_________________________________________________________ 8
4.3.2. KitMagicBoxinstallation ________________________________________________________ 9
4.3.3. Connectcables _______________________________________________________________ 10
4.3.4. Closecover ___________________________________________________________________ 11
4.4. InstallationoftheMagicBox ___________________________________________ 11
4.5. InstallingSAM(Secureaccessmodule) ___________________________________ 12
4.6. InstallingMicroSDCard(optional)_______________________________________ 13
5. Installingapaperroll __________________________________________ 14
6. Dailyuse ____________________________________________________ 15
6.1. Keypadfunctions ____________________________________________________ 15
6.2. Adjustingthecontrast ________________________________________________ 15
6.3. Cardinsertion _______________________________________________________ 16
6.3.1. Swipingacard________________________________________________________________ 16
6.3.2. Insertingachipcard ___________________________________________________________ 16
6.3.3. Insertingachipcardinsecondreader(Optional)____________________________________ 16
6.3.4. ReadingContactless(Optional) __________________________________________________ 16
7. Maintenance_________________________________________________ 18
7.1. Paperroll ___________________________________________________________ 18
7.2. Cleaningoftheterminal _______________________________________________ 19
7.3. Transportandstorage ________________________________________________ 19
7.4. Troubleshooting _____________________________________________________ 19
7.5. Endoflife___________________________________________________________20
Productname:iCT220/iCT250 3/21  Copyright©2009Ingenico
900002734R1100001/1021
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1. Introduction
ThankyouforchoosinganIngenicopaymentterminal.
Werecommendyoutoreadcarefullythisuserguide:Itgivesyouthenecessaryinformation
aboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.
CAUTION
Tobenefitfromtheguaranteerelatedproduct,andtorespectthesecurity,weaskyouto
useonlythepowersupplydeliveredinboxwiththeproduct,entrustingmaintenance
operationsonlytoanauthorizedperson.
Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.
2. Unpacking
ADVICE
CarefullypreservethepackagingoftheiCT220/iCT250.Itmustbereusedwheneverthe
terminalisshipped.
Accordingtothemodel,thefollowingitemsareincludedintheiCT220/iCT250box
TheiCT220/iCT250terminalequippedwithitspaperroll
Magicbox(mandatoryuse)
Themainpowersupplywithitscableconnection(accordingtothenationalneeds).
Thecableconnectionforthetelephonenetwork
Thisinstallationguide
CAUTION
ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenico
iCT220/iCT250terminals.Donotuseanyotherpowersupply.
Wallmounted
powersupplyunit
Cableconnectionforthe
telephonenetwork
iCT220/iCT250
terminal
User
g
uide
Desktoppowersupplyunit
provided(mandatory)with
iCTequippedwiththe
followingoptions:
Contactlessmodel
Magicbox
Productname:iCT220/iCT250 4/21  Copyright©2009Ingenico
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3. Recommendations
3.1. Security
Poweron/Powerdown
TopoweronorpowerdowntheiCT220/iCT250connectordisconnectthepowersupply
fromtheelectricoutlet.
Lithiumbattery
TheiCT220/iCT250isfittedwithalithiumbatterywhichisnotaccessibletotheuser.Onlya
qualifiedtechnicianmaybeauthorizedtoopentheunitandchangethiscomponent.
Electricalpowersupplynetwork
Provideanelectricaloutlet:
‐ locatedneartheequipmentandeasilyaccessible
‐ whichmeetsthestandardsandregulationsinthecountryofuse.
Telephonenetwork
Provideaphonejackcomplyingwithstandardsandregulationsinthecountryofuse.
SAM/SIMorSDMemoryCardcompartmentcover
Locatedundertheterminal,itmustbeinplaceduringnormaloperationoftheterminal.
Cablecompartmentcover
Thecablecompartmentcoverislocatedundertheterminal,itmustbeinplaceduring
normaloperationoftheterminal.
3.2. Telephoneemergency,hangingup
Youhaveanurgentcalltomake,wheniCT220/iCT250hangsontheline.
Inordertogetadialtone…
Placethehandsetinthehanguppositionand:
presstheredkey(=cancel)
ordisconnectthepowersupplyfromthemainsnetwork
ordisconnecttheiCT220/iCT250telephoneconnectorfromthetelephonecallsocket,
andplacethetelephoneconnectorintothetelephonewallsocket.
Youwillhaveadialtonewithin6seconds.
Productname:iCT220/iCT250 5/21  Copyright©2009Ingenico
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3.3. Securityofyourterminal
Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It
isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould
check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual
wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the
chipcardreader,oranyotherpartofyourterminal.Suchcheckswouldprovidewarningof
anyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourof
individualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.
Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurther
useoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,you
shouldcontacttheterminalhelpdeskimmediately.
Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto
staffthathavebeenindependentlyverifiedasbeingtrustworthy.
CAUTION
NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadvisedtoensure
thattheyarenotbeingoverlookedwhenenteringtheirPINCode.
3.4. Standardcompliancemarking
iCT220
Thisclass(B)digitalapparatuscomplieswithCanadianICES003
iCT220/iCT250
conformstothefollowingstandardsandrules:
IEC6095012ndEd:Electricalsafetyofdataprocessingequipmentincluding
electricalofficeequipment
FCCpart15C(ICT250),FCCpart15B(ICT220)
FCCpart68
EN55024:DataprocessingequipmentImmunitycharacteristics‐Limitsand
measurementmethods.Issue1998+A1‐2001+A2‐2003
3.5. FCCcompliance
FCCID:XKBICT220/XKBICT250
ThisequipmentasbeentestedandfoundtocomplywiththelimitsforaClassBdigital
device,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterfaceinaresidentialinstallation.Thisequipment
generatesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedin
accordancewithinstruction,maycauseharmfulinterferencetoradiocommunications.
However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.If
thisequipmentdoescauseharmfulinterferencetoradioortelevisionreceptionwhichcan
bedeterminedbyturningtheequipmentoffandontheuserisencouragedtotrytocorrect
interfacebyonemoreofthefollowingmeasures:
Reorientorrelocatethereceivingantenna.
Increasetheseparationbetweentheequipmentandreceiver.
Connecttheequipmentintoaoutletoncircuitdifferentfromthattowhichthereceiver
isconnected.
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Consultthedealeroranexperienceradio/TVtechnicianforhelp.
Part68ofFCCRules
US:IEOMM01BICT220/IEOMM01BICT250
ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedby
theACTA.Onthebottomofthisequipmentisalabelthatcontains,amongother
information,aproductidentifierintheformatUS:AAAEQ##TXXXX.Ifrequested,this
numbermustbeprovidedtothetelephonecompany.
ThisequipmentusesthefollowingUSOCjacks:(RJ11C).
Aplugandjackusedtoconnectthisequipmenttothepremiseswiringandtelephone
networkmustcomplywiththeapplicableFCCPart68rulesandrequirementsadoptedby
theACTA.Acomplianttelephonecordandmodularplugisprovidedwiththisproduct.Itis
designedtobeconnectedtoacompatiblemodularjackthatisalsocompliant.See
installationinstructionsfordetails.
TheRENisusedtodeterminethenumberofdevicesthatmaybeconnectedtoatelephone
line.ExcessiveRENsonatelephonelinemayresultinthedevicesnotringinginresponseto
anincomingcall.Inmostbutnotallareas,thesumofRENsshouldnotexceedfive(5.0).To
becertainofthenumberofdevicesthatmaybeconnectedtoaline,asdeterminedbythe
totalRENs,contactthelocaltelephonecompany.
Ifthisequipmentcausesharmtothetelephonenetwork,thetelephonecompanywillnotify
youinadvancethattemporarydiscontinuanceofservicemayberequired.Ifadvancenotice
isnotpractical,thetelephonecompanywillnotifythecustomerassoonaspossible.Also,
youwillbeadvisedofyourrighttofileacomplaintwiththeFCCifyoubelieveitis
necessary.
Thetelephonecompanymaymakechangesinitsfacilities,equipment,operations,or
proceduresthatcouldaffecttheoperationofthisequipment.Ifthishappens,the
telephonecompanywillprovideadvancenoticeinorderforyoutomakethenecessary
modificationstomaintainuninterruptedservice.
Iftroubleisexperiencedwiththisequipment,pleasecontactINGENICO,oryourlocal
INGENICOdistributororservicecenterintheU.S.A.forrepairand/orwarrantinformation.
Ifyourhomehasspeciallywiredalarmequipmentconnectedtothetelephoneline,ensure
theinstallationofthisequipmentdoesnotdisableyouralarmequipment.Ifyouhave
questionsaboutwhatwilldisablealarmequipment,consultyourtelephonecompanyora
qualifiedinstaller.
CAUTION
TheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcould
voiduser’sauthoritytooperatetheequipment.
Productname:iCT220/iCT250 7/21  Copyright©2009Ingenico
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3.6. MainCharacteristics
Terminal
Weightabout325gto350gfulloption
Size185x83x63mm(lxwxh)
Powersupplyunit(wallmounted)
Weightapprox115g(withoutmainscable)
Sizeapprox77x25x89mm(Lxwxh)
Class ClassIIequipment
Inputvoltage120V60Hz
Maxconsumption400mA
Thepowersupplyunitisespeciallydesignedbythemanufacturerforitsterminalsandso
mustbeused.
Desktoppowersupplyunit
Weightapprox230g(withoutmainscable)
Sizeapprox98x50x30mm(Lxwxh)
Class ClassIIequipment
Inputvoltage100240VCA5060Hz
Maxconsumption800mA
Cablelength
Powerblockcableapprox1,8m
Telephonecableapprox3m
Productname:iCT220/iCT250 8/21  Copyright©2009Ingenico
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4. Installationandconnection
4.1. Positioningtheterminal
Installtheterminalonaflatsurface,withaneasyaccesstoanelectricaloutletandtelephone
line.Placetheterminalawayfromanyheatsourceandprotectedfromdust,vibrationsand
electromagneticradiations(awayfromvideoterminals,PC,antishopliftingbarriers,...).
Operatingconditions
Ambienttemperaturefrom+5°Cto+45°C
Maxrelativehumidity85%at+40°C
Storageconditions
Storagetemperature‐20°C,+55°C
Maxrelativehumidity85%at+55°C
4.2. Connections
Allconnectionsareontherearoftheterminalprotectedbyacover.
*accordingtothemodel
4.3. InstallingtheiCT220/iCT250Cablefixing
4.3.1. Openingthecablecover
Unclipthecoverbypushingsimultaneouslyontheclips1withyournailsfingeras
shownonthefigureherebelow.
Liftthecoverrearwardtoremoveit,asshownbyarrowsonthefigure.
SerialLinkRS232
Telephone
USBSlave
EthernetLink
(
O
p
tional
)
*
USBHost
SecondSerialLinkRS232
(Optional)*
PowerSupply
1
Productname:iCT220/iCT250 9/21  Copyright©2009Ingenico
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1
24
3
caps
4.3.2. Kit Magic Box installation
WARNING
Connectingmustbedonewhentheterminalispoweredoff.
Followtheinstallationinstructionsshownbelow:
Plug:
1 Powerlead
2 Telephoneline
3 Ethernetcable
4 SeriallinkRS232cable
Installcapsintheleadthrough(asindicatedon
thefigure).
Closethecompartmentwiththespecialcover
providedinthekit,liketheproceduredescribedat
chapter4.3.4.
Productname:iCT220/iCT250 10/21  Copyright©2009Ingenico
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4.3.3. Connectcables
Performthefollowingoperations:
Plugthetelephonecable(1)intothetelephonejack(3).Connecttheotherendintothe
connection(4)ofthemagicbox
Plugthepowerleads(5)intothepoweroutlet(6),connecttheotherendintothe
powerconnection(7)ofthemagicbox.
Plug:TNV3circuit:TelecommunicationNetworkVoltage,aspersafetystandardEN60950.
6
5
3
4
1
7
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4.3.4. Closecover
Toclosethecover,startbyinsertingtheclips1ofthecoverintheirhousing
respectivelyfirst,asshownonthefigureherebelow,andclosethecover.
4.4. InstallationoftheMagicBox
ADVICE
It is strongly recommended to attach the “Magic cable” to terminal’s work area in
order to reduce stress on the terminal and connection.
Examplesofsecuringthe
“MagicCable”areas
illustrated:
1 Usingthe
suppliedcable
tietoattachto
atableleg(or
similar)
2 Usingthesuppliedcabletieandselfadhesivesupport
3 Usingacountersunkscrew(notsupplied)toanappropriatesurface
The“MagicCable”shouldbereadilyaccessibleforsupportandterminalhelpdesk
diagnosispurposes.
Note:TheconnectionMagicBoxcanalsobeattachedusingaVELCRO™orothersystem.
1
132
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4.5. InstallingSAM(Secureaccessmodule)
CAUTION:
Beforestarting,switchofftheterminalbydisconnectingthepowersupply.
InordertoaccesstheSAMcardyoumustfirstremovetheSAMcompartmentcoverlocated
atthebackofyourterminal.
Pressdownfirmlyinthemiddleofthecoverandslideitasindicatedbyarrowon
thefigurebelow.
InserttheSAMCardintotheslotmarked(1)or(2).Take
caretoensurethattheSAMCardisinsertedinthecorrect
manner.Thecutcornermustbepositionedasindicated
onthefigure.
ToremoveSAMcard,wesuggestyoutouseapieceof
adhesivepreviouslypastedonbothsidesoftheSAMas
shownherebelow
CAUTION:
DonotuseanytoolswheninstallingorremovingtheSAMCard.
Replacethecoverasillustratedbytheprocedurebelow:
PRESSHERE
SAM
Cutcorner
Adhesive
Cutcorner
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4.6. InstallingMicroSDCard(optional)
CAUTION:
Beforestarting,switchofftheterminalbydisconnectingthepowersupply.
Openthecoverasindicatedatchapter4.5
InsertcompletelytheMicroSDCardintothe
slotmarked(MicroSD)asindicatedonthe
figure.
TakecaretoensurethattheMicroSDCardis
insertedinthecorrectmanner.The
insertionpositionCardisengravedonthe
terminal.
ToremovetheMicroSDCardpushonitwith
yourfingernails.
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5. Installingapaperroll
Yourterminalissuppliedwithonepaperroll.Whenthepaperrollisnearingtheend,ared
linewillappearonthepaper,thisindicatesthatthepaperrollmustbereplaced.
CAUTION
Useonlypaperapprovedbythemanufacturer(diameter40mm).Useofunsuitablepaper
islikelytodamagetheprinterofyourterminal(seecharacteristicsatthechapter7.1).
Openthepapercompartmentbyliftingthecatchlocatedattherearofthe
iCT220/iCT250andpullsthecovertotherearoftheterminal.
ATTENTION
Donotforcethecoveragainstthecables.
Insertthepaperrollinthecompartmentfollowingthedirectionsshownonthe
figurebelow.
Pullthepaperuptothetopoftheterminalandholditinthisposition.
Maintainthepaperandclosethelid.
Pressthetopofthelidinthecenterasshownbyarrow,untilitclipsintoposition.
ADVICE
Ifyouareinsertinganewroll,tearoffthefirstlength(onecompleteturn).
LIFT
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6. Dailyuse
6.1. Keypadfunctions
1 NAVIGATIONkeysinthemenusInteractivekeysforusebetweenthescreen
2 FUNCTIONkeysF
3 CANCELkey(red)
4 CLEARkey(yellow)/Feedpaper(longpress)
5 VALIDATIONkey(green)
6 DotKey
6.2. Adjustingthecontrast
NocontrastmanagementfortheColourdisplay
Thescreenofyourchartis128x64pixels,illuminatedwithwhitelight.
Ifyouwishtoincreaseortodecreasethecontrastofthecharactersdisplayedonscreen,
presssimultaneouslyonthe(dotkey)and keyinordertodecreasethe
contrast,orthe(dotkey)and keyinordertoincrease.
Keeppressingthekeysaslongasnecessary.
1
2
3
4
5
6
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6.3. Cardinsertion
6.3.1. Swipingacard
Slidethecardinthereaderwithmagnetic
stripfacingleft

Swipethecardwithconstantspeed,not
tooslownottoofast,tomaximizethe
readingandavoidannoyingrepetitions.
6.3.2. Insertingachipcard
ChipCardsshouldbeinsertedintothe
cardreaderasillustratedwiththechip
facingup
6.3.3. Insertingachipcardinsecondreader
(Optional)
Islocatedonbackoftheterminal.
Insertthecardupsidedown,magneticstrip
visible.(chipnovisible)
6.3.4. ReadingContactless(Optional)
Bringthecardquicklyuptotheactivezoneabovethedisplay(atabout1cm).Keep
thecardclosetothedisplayduringthetransaction
Yourcontactlessterminalhasarowoffourstatuslightsthatarevisibleondisplay.
Whenacontactlesstransactionisstartedthefirst(lefthand)statuslightwillbelit
steadily;thisindicatesthatthe
contactlessdisplayisinusebutacardis
notbeingread.
Whenacontactlesscardispresentedto
thecontactlessactivezoneduringa
transaction,thesecond,thirdand
fourthstatuslightswillbelitinturn.
Thecardreadissuccessfulwhenallfour
statuslightsarelitandtheconfirmation
toneisheard.
Green
lights
Contact’less
A
ctiveZone
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7. Maintenance
WARNING
Beforemakinganyoperationsofmaintenanceintheterminal,makesurethat
thepowersupplyisdisconnected.
7.1. Paperroll
CharacteristicsPrecisions
ColourWhite
Width58mm
Diameter40mmmax.
Thethermalpapercanbedeterioratedbypoorstorageconditions,sowe
recommendyoutoavoid:
storageinhotwetplaces(neartoairconditioner,humidityhigherthan85%)
exposuretosunlightorultravioletforlongperiods
contactwithorganicsolvents(solventtypeadhesive)
directcontactwithmaterialscontainingplasticizers(PVCtransparent
foldersorenvelopes)
directcontactwith«diazo»papers
directcontactwithwater
Rubbingorpressingthepapertoostrongly
CAUTION
Inordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaper
approvedbythemanufacturercanbeused.
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7.2. Cleaningoftheterminal
Firstofall,unplugallthewiresfromtheterminal.
Goodrulesforpropercleaningoftheterminalare:
Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideof
theterminal.
Donotcleantheelectricalconnections.
Donotuseinanycase,solvents,detergentsorabrasiveproducts:
Thosematerialsmightdamagetheplasticorelectricalcontacts.
Avoidexposingtheterminaltothedirectraysofthesun.
Donotputanythingintotheslotofthesmartcardreader
7.3. Transportandstorage
Usetheoriginalpackagingforanyunitorstored.
Disconnectallcablesfromtheterminalduringthetransport.
7.4. Troubleshooting
Theterminaldoesnotturnonordoesnotconnecttothetelephoneline
Checkthepowersupplyandtelephonelinecables
Checkforelectricalpowernetwork
Theterminalfailstoestablishatelephoneconnection
Checkthatthetoneofthephonelineisfree
Checktheconfigurationofthephonelineandnumbertocall
Getsupportfromtechnical

Cardsarenotread
Checkthatthemagneticcardisswipedcorrectly(withmagneticstripefacingleft)
Swipeagainthecardwithaconstantandquickmovement
Verifythatthemagneticstripisnotdamaged,groovedorcracked
Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreader
andremovedthecardonlyafterthetransaction
Theticketisnotprinted
Checkthepresenceandproperpositioningofthepaperroll.
Possiblyadjustthepaperrollfollowinginstructionspresentinthismanual
Checkthetypeofpaperused(thermalpapermustbeused)
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7.5. Endoflife
Theproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itis
subjectedtotheWEEEdirectivewhichrequiresthecollectionandtherecyclingattheend
oflifeproduct.
TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronic
equipmentasrequiredbytheWEEEDirective.
Thecrossedoutwheeledbinprintedontheproductgivestheinformationabout
therequirementnottodisposeofWEEEasunsortedmunicipalwasteandto
collectsuchWEEEseparately.
Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,you
mustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercial
headofficeinchargeofyourcountryonwww.ingenico.com,«contactus»page).
Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandto
humanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothe
preservationofnaturalresourcesandtotheprotectionofhumanhealth.
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192avenueCharlesdeGaulle
92200NeuillysurSeine‐France
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INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty
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theconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformation
containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.
Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateas
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