Ingenico IMP3YYW iSMP Payment terminal for iPod Touch 4th User Manual

INGENICO iSMP Payment terminal for iPod Touch 4th

user manual

  Ingenico – 190-192 Avenue Charles de Gaulle 92200 Neuilly sur Seine Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 iSMP for Ipod Touch 4th U S E R   G U I D E
  iSMP for Ipod Touch 4th  •    2/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  Contents 1. Introduction __________________________________________________ 4 2. Unpacking ___________________________________________________ 5 3. Recommendations_____________________________________________ 6 3.1. Safety _______________________________________________________________6 3.2. Security of your terminal _______________________________________________6 3.3. EC standard compliance marking_________________________________________7 3.4. FCC & IC Compliance. __________________________________________________7 3.5. Main Characteristics ___________________________________________________9 4. Installation and connection _____________________________________10 4.1. Functional description ________________________________________________ 10 4.2. Battery insertion _____________________________________________________ 11 4.3. iPod touch insertion __________________________________________________ 12 4.4. Charging iSMP _______________________________________________________ 13 4.5. Positioning the terminal _______________________________________________ 14 4.6. Power on / off _______________________________________________________ 14 4.7. Connection _________________________________________________________ 14 4.7.1. USB cable connection__________________________________________________________ 14 4.7.2. Cable  disconnection___________________________________________________________ 14 4.7.3. Cradle  insertion ______________________________________________________________ 15 5. Daily use _____________________________________________________16 5.1. Getting started with iSMP _____________________________________________ 16 5.2. Keypad functions ____________________________________________________ 16 5.2.1. iPod touch ON/OFF ____________________________________________________________ 16 5.2.2. iSMP keypad __________________________________________________________________17 5.3. Adjusting the contrast ________________________________________________ 17 5.4. Barcode reader ______________________________________________________ 18 5.5. Card insertion _______________________________________________________ 18 5.5.1. Swiping a card________________________________________________________________ 18
  iSMP for Ipod Touch 4th  •    3/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  5.5.2. Inserting a chip card ___________________________________________________________ 19 5.5.3. Reading Contactless (Optional) __________________________________________________ 19 6. Maintenance ________________________________________________ 20 6.1. Cleaning of the terminal _______________________________________________20 6.2. Transport and storage ________________________________________________20 6.3. Troubleshooting _____________________________________________________20 6.4. End of life___________________________________________________________ 21
  iSMP for Ipod Touch 4th  •    4/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved   1. Introduction Thank you for choosing a payment terminal Ingenico. We  recommend  you  to  read  carefully  this  installation  guide:  It  gives  you  the  necessary information  about  safety  precautions,  unpacking,  installation,  and  maintenance  of  your terminal.  WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person.  The iSMP is battery powered, use only Ingenico parts for replacement: The iSMP can be powered by different sources please respect these recommendations: iSMP can be USB powered; it must be connected to a full compatible USB link. iSMP can be powered using  the cradle accessory. Failure to comply with these instructions will void the manufacturer’s responsibility.        This symbol indicates an important Warning.    This symbol indicates a piece of advice.
  iSMP for Ipod Touch 4th  •    5/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  2. Unpacking ADVICE Carefully preserve the packaging of the iSMP. It must be re-used whenever the terminal is shipped.  Products of iSMP range are named: IMP3xx  According  to  the  model,  the  following  items  are  included  in  the  iSMP  box  (including optional accessories):                 • The IMP300 cradle (optional) with PSU • The USB connection cable  (optional) • The application user guide (optional)   WARNING The power supply unit provided with your equipment  is specially designed for  Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.               A battery pack PSU for battery charging This User guide The iSMP terminal
  iSMP for Ipod Touch 4th  •    6/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  3. Recommendations 3.1. Safety  Lithium battery The iSMP is fitted with a lithium battery which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component. Battery      iSMP is fitted with battery specially designed for this terminal.  •  Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue. •  Do not short-circuit the battery. •  Do not attempt to open the battery container. •  Used batteries must be disposed of at the appropriates sites.  Electrical power supply network   Provide an electrical outlet:    •  Located near the equipment and easily accessible  •  Which meets the standards and regulations in the country of use. •  The terminal iSMP can be connected to a power distribution system of the IT type for Norway.       Warning Risk  of  explosion  if  battery  is  replaced  by  an  incorrect  type,  do  not  disassemble,  use specified  charger  only,  do  not  short-circuit,  do  not  dispose  of  in  fire,  do  not  throw  in water, dispose of used batteries according to the instructions.  3.2. Security of your terminal Upon receipt of your terminal you should check for signs of tampering of the equipment. It is  strongly  advised  that  these  checks  are  performed  regularly  after  receipt.  You  should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any  unauthorised  modifications  to  your  terminal,  and  other  suspicious  behaviour  of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this  state the terminal will  repeatedly  flash  the message” Alert Irruption!” and  further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.  CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.
  iSMP for Ipod Touch 4th  •    7/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  3.3. EC standard compliance marking EC standard compliance marking certifies that the product stipulated below: iSMP.  • complies  with  the  basic  requirements of  European Directive 1999/5/CE, known as  the «R&TTE  Directive»  concerning  Radio  Frequency  equipment  and  telecommunications terminals with respect to: – Health and safety protection of the user and all other persons – EMC protection  • conforms to the following harmonized standards : – IEC/EN 60950-1 : Electrical safety of data processing equipment including electrical office equipment. Issue DEC 2001 – EN 55022 : Data processing equipment – Radio electric disturbance characteristics - Limits and measurement methods. Issue 1998 / A1-2000/A2-2003 – EN  55024:  Data  processing  equipment  –  Immunity  characteristics  -  Limits  and measurement methods. Issue 1998 + A1- 2001 + A2- 2003  • complies with the following specification: – EN 301511 : Harmonized stand for mobile – EN 300328 : (BT + Wi-Fi) Electromagnetic compatibility and Radio Spectrum – EN 300330 : NFC Electromagnetic compatibility and Radio Spectrum  3.4. FCC & IC Compliance. FCC & IC has a specific naming.  The references uses for FCC & IC certifications are:  For Ipod touch 4th version (FCC ID: BCG-E2407 and IC: 579C-E2407): • IC: 2586D-IMP3YY • FCC ID: XKB-IMP3YYW (for radio product) • FCC ID: XKB-IMP3YY (for product with no radio) For the cradle: • FCC ID: XKB-IMP3XXCX (for cradle product)  Federal Communications Commission (FCC) Statement 15.21 You  are  cautioned  that  changes  or  modifications  not  expressly  approved  by  the  part responsible for compliance could void the user’s authority to operate the equipment.  15.105(b) This equipment has been tested and found  to comply with the limits for a Class  B  digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection  against  harmful  interference  in  a  residential  installation.  This  equipment generates,  uses  and  can  radiate  radio  frequency  energy  and,  if  not  installed  and  used  in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be  determined  by  turning  the  equipment  off  and  on,  the  user  is  encouraged  to  try  to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  iSMP for Ipod Touch 4th  •    8/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  • Consult the dealer or an experienced radio/TV technician for help.  15.19 (a) (3) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference and 2) This device must accept any interference received, including interference that may cause undesired operation of the device.  This device complies with FCC and Industry Canada RF radiation exposure limits set  forth for  general  population  (uncontrolled  exposure).  This  device  must  not  be  collocated  or operating in conjunction with any other antenna or transmitter.  Industry Canada (IC) Statement.  Under  Industry  Canada  regulations,  this  radio  transmitter  may  only  operate  using  an antenna  of  a  type  and  maximum  (or  lesser)  gain  approved  for  transmitter  by  Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so  chosen that the equivalent isotropically radiated power (e.i.r.p) is not  more than that necessary for successful communication.  This  device  complies  with  Industry  Canada  licence-exempt  RSS  standard(s).  Operation  is subject to the following two conditions: 1) this device may not cause interference, and 2) this  device  must  accept  any  interference,  including  interference  that  may  cause undesired operation of the device.  This  device complies with Industry Canada radiation  exposure limits set forth for general population. This device must be installed to provide a separation distance of at least 20cm from  all  persons  and  must  not  be  co-located  or  operating  in  conjunction with  any  other antenna or transmitter.  For products with no radio (FCC ID: XKB-IMP3YY & FCC ID: XKB-IMP3XXCX) : This Class (B) digital apparatus complies with Canadian ICES-003    CAUTION The user is cautioned that any changes or modification not approved by INGENICO could void user’s authority to operate the equipment.
  iSMP for Ipod Touch 4th  •    9/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  3.5. Main Characteristics The main technical characteristics of the terminal Ingenico iSMP are:  Mass  260 g  Dimensions  132x72x32 mm (l x w x h) Battery  1150 mAh Li-ion Electrical mains network  100-240VAC / 50-60 Hz - Class II equipment Operating conditions  Ambient temperature  from +5°C to +40°C  Max relative humidity  85% at +40°C Connections on terminal  Micro USB AB serial link Cradle  Weight  About 120g Dimensions (L x w x h) 100x122x43mm  Power supply unit Weight  100g  2 poles sockets  2000mA (base power supply) or 1 A  (traveller power supply) Storage conditions  Storage temperature  -20°C,+55°C Max relative humidity  85% at +55°C
  iSMP for Ipod Touch 4th  •    10/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved   4. Installation and connection 4.1. Functional description  The iSMP is a secure EMV Chip & PIN mobile payment holster to be used with d iPod touch devices. The iSMP allows mobile merchants to convert their iPod touch into a powerful & secure POS solution. It is composed of 2 functional sides:                                        iPod touch Side  iSMP Module (Smartphone Mobility Payment)   Graphic display   Navigation keys in the menus  Magnetic stripe reader  Smart card reader  Charge pads  Micro USB connector             2D bar code reader   iPhone / iPod Touch ON/OFF key  Bar code scanner activation buttons
  iSMP for Ipod Touch 4th  •    11/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  4.2. Battery insertion CAUTION :  Before  starting,  switch  off  the  terminal  and  the  iPod  touch  and  disconnect  USB  cable  if fitted   • Pull up battery door        • Insert contact side first   Warning There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire. Please dispose of used batteries following instructions in section 6.4.
  iSMP for Ipod Touch 4th  •    12/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  4.3. iPod touch insertion  CAUTION :  Before starting, switch off the terminal and the iPod touch and disconnect USB cable   • Pull out the cradle on the bottom of the terminal and rotate • Insert carefully iPod touch / iPod touch bottom side first.     • Rotate  the  handle  back  down  and  push  it  back  in  as  shown  on  the  following drawing
  iSMP for Ipod Touch 4th  •    13/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  4.4. Charging iSMP  • Before using iSMP for the first time, you need to charge it for about 4 hours. • After that, you can charge the iSMP 3 hours to recharge the battery to full capacity. • Charge the iSMP using the power cable or the docking station (provided separately as an accessory).  CAUTION Operating the iSMP for the first time without the AC adapter, and without fully charging the  backup  battery  may  result  in  loss  of  data  stored  in  RAM  memory.  When  the  main battery is removed, the backup battery retains date and time for at least 10 minutes.   A battery indicator is provided on the iSMP screen, indicating the charge of the module.       The iSMP has been designed to be able to charge the iPod touch while operating.  A charging dock is available as a separate accessory. It connects on the charging pads, and features guiding in the cradle to ensure connection.  The iSMP can also be charged using the charger provided in the package. The charger has to be plugged on the micro-USB connector.        Micro-USB connector Charging pads (used with charging dock only)
  iSMP for Ipod Touch 4th  •    14/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  4.5. Positioning the terminal Install the terminal on a flat surface, with an easy access to an electrical outlet if needed. Place  the  terminal  away  from  any  heat  source  and  protected  from  dust,  vibrations  and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers, ...).  Positioning  of  the  iSMP  must  be  in  such  a  way  to  make  cardholder  PIN  (Personal Identification Number) spying infeasible. 4.6. Power on / off  To power on the iSMP connect the battery and press green key. To power off the iSMP, press dot key + yellow key.  4.7. Connection 4.7.1. USB cable connection A USB connector is located on the front of the terminal.  • Present the device in front of the connector and plug it   CAUTION Use only Ingenico cable or accessory not to void warranty.  4.7.2. Cable  disconnection • Present the device in front of the connector and unplug it     USB Connector
  iSMP for Ipod Touch 4th  •    15/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  4.7.3. Cradle  insertion  • Present the device over the cradle , magnetic reader facing cradle guidance slot and plug it carefully.   Guidance slots
  iSMP for Ipod Touch 4th  •    16/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved   5. Daily use 5.1. Getting started with iSMP  • Install the iPod touch on the iSMP as described in section 4 • Switch the iSMP payment module by pressing the green key • Follow the iSMP initialization procedure. This procedure differs from a customer to another. Please refer to your payment service provider. • Business payment application running on the iPod touch will be customer specific. Please refer to you business application provider.    5.2. Keypad functions 5.2.1. iPod touch ON/OFF                        • Press and Hold: turns iPod touch touch OFF.  • Press and Hold when the device is in OFF mode: turns the iPod touch ON.   ON/OFF Key
  iSMP for Ipod Touch 4th  •    17/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved   5.2.2. iSMP keypad                         5.3. Adjusting the contrast  The screen of your payment module is 128 x 64 pixels, illuminated with white light.  If you wish to increase or to decrease the contrast of the characters displayed on screen, press simultaneously on the ‘-‘  key and F2 key in order to decrease the contrast, or the ‘-‘ key and F3 key in order to increase.   Keep pressing the keys as long as necessary.  FUNCTION keys F  CANCEL key (red)  CLEAR key (yellow) NAVIGATION keys in the menus NUMERIC keys  ON/OFF & VALIDATION key (green)
  iSMP for Ipod Touch 4th  •    18/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  5.4. Barcode reader  Barcode is activated with the 2 side keys as shown below.             List of bar codes supported:  Reader type  CMOS Imaging reader  Reads 1D and 2D codes 1D 1D:  Codabar, Code 3  of  9,  Code 11, Code 32  Pharmaceutical (PARAF), Code 93, Code 128, EAN with Add-On and EAN with Extended Coupon Code, EAN-13, Interleaved 2 or 5, Matrix 2 of 5, Plessey, GS1DataBar, Straight 2 of 5 IATA, Straight 2 of 5 Industrial,  Telepen,  Trioptic  Code,  UCC/EAN-128,  UPC  and UPC-A 2D  2D:  MicroPDF,  Codeblock,  Aztec,  QRCode,  MaxiCode, DataMatrix, PDF417  5.5. Card insertion 5.5.1. Swiping a card • Insert the card manually in the   driver, magstripe-facing right.   Swipe  the  card  with  constant  speed,  not  too  slow  not  too  fast,  to  maximize  the reading and avoid annoying repetitions.
  iSMP for Ipod Touch 4th  •    19/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  5.5.2. Inserting a chip card • Chip Cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader        5.5.3. Reading Contactless (Optional) • Bring the card firmly up to the active zone above the display (at about 1cm). Keep the card close to the display during the transaction     Your contactless terminal has a row of four status lights that are visible on display.  • When a contactless transaction is started the first (left hand) status light will be lit steadily; this indicates that the contactless display is in use but a card is not being read.  • When a contactless card is presented to the contactless active zone during a transaction the second, third and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and the confirmation tone is heard.
  iSMP for Ipod Touch 4th  •    20/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved   6. Maintenance ATTENTION Before making any operations of maintenance in the terminal, make sure that  power supply is disconnected.  6.1. Cleaning of the terminal First of all, unplug all the wires from the terminal.  Good rules for proper cleaning of the terminal are:  • Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. • Do not clean the electrical connections. • Do not use in any case, solvents, detergents or abrasive products:  Those materials might damage the plastic or electrical contacts. • Avoid exposing the terminal to the direct rays of the sun. • Do not put anything into the slot of the smart card reader  6.2. Transport and storage • Use the original packaging for any unit or stored. • Disconnect all cables from the terminal during the transport. • Disconnect battery from the terminal during the storage.  6.3. Troubleshooting The terminal does not turn on:   • Battery level is too low • Check the USB connection • Check for iSMP positioning into the cradle  • Check for electrical power network   The terminal fails to establish iPod touch connection • Check that the iPod touch is correctly inserted • Check the configuration of the iPod touch  • Get support from technical   Cards are not read • Check that the magnetic card is passed correctly (with magnetic band  directed to the interior of the terminal)  • Swipe again the card with the magnetic stripe movement constant and rapid  • Verify that the magnetic strip is not damaged, grooved or cracked • Make  sure  you  have  inserted  correctly  the smart  card  into  the  smart  card reader and removed the card only after the transaction
  iSMP for Ipod Touch 4th  •    21/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved  6.4. End of life The product belongs to the family of electrical and electronic equipment. Therefore, it is subjected to the WEEE directive which requires the collection and the recycling at the end of life product.  The Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive.   The crossed-out wheeled bin printed on the product gives the information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately.  To assure that the product is collected and recycled with respect to the environment, you must contact your supplier (in defect, contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com, « contact us » page).  The abandonment or uncontrolled disposal of waste can cause harm to environment and to human health. So, by recycling your product in a responsible manner, you contribute to the preservation of natural resources and to the protection of human health.
  iSMP for Ipod Touch 4th  •    22/22       Copyright © 2011 Ingenico 900004435 R11 000 05/1120       All rights reserved     Ingenico 192 avenue Charles de Gaulle  92200 Neuilly sur Seine - France Tél.: + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95 www.ingenico.com  Ingenico 192 avenue Charles de Gaulle  92200 Neuilly sur Seine - France Tél.: + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95 www.ingenico.com  Your contact *296122409AE* “This Document is Copyright © 2011 by INGENICO Group. INGENICO retains full copyright ownership, rights  and  protection  in  all  material  contained  in  this  document.  The  recipient  can  receive  this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the  condition  that  the  recipient  ensures  that  any  other  recipient  of  this  document,  or  information contained therein, is held responsible to INGENICO for the confidentiality of that information.   Care  has  been  taken  to  ensure  that  the  content  of  this  document  is  as  accurate  as possible. INGENICO  however  declines  any  responsibility  for  inaccurate,  incomplete  or  outdated information. The contents of this document may change from time to time without prior notice, and do  not  create,  specify,  modify  or  replace  any  new  or  prior  contractual  obligations  agreed  upon  in writing between INGENICO and the user.   INGENICO  is  not  responsible  for  any  use  of  this  device,  which  would  be  non  consistent  with  the present document.  All trademarks used in this document remain the property of their rightful owners.”  IPod touch is trademark of Apple Inc., registered in the U.S. and other countries.

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