Ingenico ISC250NEWCL Contactless RFID payment terminal User Manual iSC250 Installation guide EN v6

INGENICO Contactless RFID payment terminal iSC250 Installation guide EN v6

Contents

  • 1. Manual
  • 2. User manual_iSC250_Installation_guide_EN_v6.pdf

User manual_iSC250_Installation_guide_EN_v6.pdf

Ingenico – 28-32 boulevard de Grenelle 75015 PARIS Tél. 33(0)1 58 01 80 00  Ingenico – 28-32 boulevard de Grenelle 75015 PARIS Tél. 33(0)1 58 01 80 00                                                                               900003392 R11 000 01                                                Isc250   Security of your terminal Your  device  fulfils  current  applicable  PCI  PED  security requirements. Upon  receipt  of  your  terminal  you  should  check  for  signs  of tampering  of  the  equipment.  It  is  strongly  advised  that  these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence  of  unusual  wires  that  have  been  connected  to  any ports on your terminal or  associated  equipment,  the chip card reader  or  any  other  part  of  your  terminal.  Such  checks  would provide  warning  of  any  unauthorised  modifications  to  your terminal, and other suspicious behaviour of individuals that have access  to  your  terminal. Your  terminal detects  any “tampered state”.  In  this  state  the  terminal  will  repeatedly  flash  the message” Alert Irruption!” and further use of  the  terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is  only granted to staff that have  been independently verified as being trustworthy. CAUTION Positioning of the ISC250 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. NEVER ask  the  customer to  divulge their PIN Code.  Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.   WARNING TO USERS IN THE UNITED STATES Federal Communication Commission Interference Statement 47 CFR Section 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. NO UNAUTHORIZED MODIFICATIONS 47 CFR Section 15.21      CAUTION: This equipment may not be modified, altered, or changed in any way without signed written permission from Ingenico. Unauthorized modification may void the equipment authorization from the FCC and will void the Ingenico warranty. ANTENNA REQUIREMENT 47 CFR Section 15.203 This device ISC250 complies with Part 15 of  the FCC Rules.  Operation  is  subject  to  the  following  two conditions:  (1)  This  device  may  not  cause  harmful interference,  and  (2)  this  device  must  accept  any interference  received,  including  interference  that may cause undesired operation. WARNING TO USERS IN THE CANADA: This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.   SAFETY    CAUTION:  risk  of  explosion  if  the  battery  is replaced  by  an  incorrect  type.  Dispose  of  used battery according to the instructions   Only use the power supply AC/DC provided with iSC250  (8VDC,  2A  or  8VDC,  3,6A)  or  the  power provided  by  a  cash  register  (16  Watt  min,  8V  min) limited power source (LPS). Remove the power jack to power off the terminal.  Authorized power supply units :   FRIWO (Trademark: Ingenico and FWGB) 152810  FRIWO (Trademark: Ingenico and FWGB) 153051 PHIHONG (Trademark: Ingenico) PSC16E-080 PHIHONG (Trademark: Ingenico and PHIHONG) PSC16A-080 PHIHONG (Trademark: Ingenico and PHIHONG) PSC16A-080L6IN-R PHIHONG (Trademark: Ingenico and PHIHONG) PSC16E-080L6IN-R   I n s t a l l a t i o n  G u i d e   DC
Ingenico – 28-32 boulevard de Grenelle 75015 PARIS Tél. 33(0)1 58 01 80 00  Ingenico – 28-32 boulevard de Grenelle 75015 PARIS Tél. 33(0)1 58 01 80 00                                                                               900003392 R11 000 01  Power & Cable connections                                                        Stylus Pen Connection                        Carefully inspect the shipping carton and its contents for shipping damage. If the device is damaged, file a  claim immediately with the shipping company and notify Ingenico.   You should have :                                                 Save the carton and packing material for repackaging or moving the device in the future. Connect the cable to the  HOST port before connecting the device to power.   1   2   3   iSC250  device Stylus This guide Terminal Location The ISC250 device may be mounted on a flat surface, wall, or customer stand (recommended).  Do not place the ISC250 device on a PC monitor, adjacent  to  an  electronically  active  security  tag deactivation  system,  or  near  other  sources  of magnetic fields. The ISC250 device must be at least 12 inches away from an electronically active type of security tag deactivation pad. There are two types of security tag deactivation systems:  An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security tag. If the ISC250 device is placed too close to the system’s pad, or placed above the pad, the signature capture files may be corrupted.  A passive system is a permanent magnet type that does not send out a signal. This type does not affect the iSC250 device. The device is designed to operate in the following environment:  Operating temperature of 5°C to 40°C   Operating  humidity  of  10%  to  90%  RH  non-condensing The terminal is intended for internal use only.   More Information For more information on cleaning, troubleshooting, operating the device, features, specifications, accessories, the system menu, security, and downloading see the Ingenico iSC250 User Guide.     Troubleshooting Magnetic Card Reader Does Not Work Properly 1. When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the ISC250 display screen (see Swiping a Magnetic Stripe Card). 2. Swipe the card at a faster or middle steady speed. 3. Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn. 5. To determine if the problem is with the card: a. If your host device has a magnetic stripe reader, try swiping the card there. b. If you have another working ISC250 device, try swiping the card there.  Device is not working 1. Make sure that the ISC250 connector is fully inserted into the back of the device. 2. Restart the device. 3. If you have another working ISC250 device, swap the devices to determine if the problem is with the device, cable, POS, or power supply. 4. If the ISC250 device is directly connected to a host, reset the host by turning it off and back on again.  Changes or modifications to this device not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.   Any liquid spill under the custom cover must be removed right away.    The main port at the back must not be used to connect a standard video HDMI cable. Only connect cables provided by Ingenico. The box may also include the following items depending on your configuration working:  Cable (specific to your connectivity requirements)  Power supply unit 2 Equipment check list             Turn the terminal. There is one port on the back for power and communication. Connect the cable on the terminal. Connect the other end to the power supply unit. Connect the power supply unit to the mains by the wall receptacle.    Two ports at the rear side: - audio out - USB host Swiping a Magnetic Stripe Card                                                                             Take  care  to  ensure  that  the  card  is  inserted  in  the correct manner  (direction is  marked on  terminal).  Slide the  card  from  the  rear  to  the  front  in  a  continuous motion for best results.                                The ISC250 device’s magnetic stripe reader reads debit, credit, and all standard magnetic stripe cards. Smart Card Reader (SCR)                                                  Bring the card firmly up to the  active zone above the display  (at about 1cm). Keep the card  close to the display during the transaction.  Signature Handling The iSC250 can capture an  electronic image of a customer's  signature for transactions  that require a signature and  transmit to a host system .  The signature area displays on the screen for  transactions requiring a customer signature.  Use the electronic stylus attached to the device.  Contactless Reader 2t      Take care to ensure that the card is inserted in the correct manner, chip  facing  up  (direction  is marked on terminal).                         Insert the stylus connector into the ISC250 stylus port  at the rear of the ISC250.                                    Place the stylus into the cradle on the left hand-side of the ISC250 device, or insert it upright into the hole in the  cradle.

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