Ingenico IWL2XXWBCL WIFI, Bluetooth and Contactless Point of Sales terminal User Manual Report
INGENICO WIFI, Bluetooth and Contactless Point of Sales terminal Report
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Contents
- 1. Technical Manual
- 2. Users Manual
Technical Manual
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| Document ID | 2258673 |
| Application ID | w4m1rnzAv4k0Wdz90k1rYQ== |
| Document Description | Technical Manual |
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| Document Type | User Manual |
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| Date Submitted | 2014-05-06 00:00:00 |
| Date Available | 2014-05-06 00:00:00 |
| Creation Date | 2013-12-12 11:45:10 |
| Producing Software | Microsoft® Word 2010 |
| Document Lastmod | 2013-12-12 11:45:10 |
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| Document Creator | Microsoft® Word 2010 |
| Document Author: | llombard |
Technical Manual iWL220/250 Ingenico - 190-192 avenue Charles de Gaulle - 92200 Neuilly-sur-Seine Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 – www.ingenico.com Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 2/60 Copyright © 2010 Ingenico All rights reserved Contents 1. Document __________________________________________________ 11 1.1. Document change history______________________________________________ 11 1.2. Document sign off____________________________________________________ 11 2. Equipment __________________________________________________ 13 2.1. Introduction_________________________________________________________ 13 2.2. General hardware description __________________________________________ 13 2.2.1. Terminal’s description _________________________________________________________ 13 2.2.1.1.Dimensions & weight __________________________________________________________ 13 2.2.1.1.1. With 25 mm paper roll ______________________________________________________ 13 2.2.1.1.2. With 40 mm paper roll _____________________________________________________ 14 2.2.1.2. Functional overview ________________________________________________________ 14 2.2.2. Base description ______________________________________________________________ 16 2.3. Technical hardware characteristics ______________________________________ 16 2.3.1. Processor____________________________________________________________________ 16 2.3.2. Memory capacity ______________________________________________________________17 2.3.3. Booster ______________________________________________________________________17 2.3.4. Data security __________________________________________________________________17 2.3.4.1. Hardware design ____________________________________________________________17 2.3.4.2. Software design ___________________________________________________________ 18 2.3.4.3. Product activation _________________________________________________________ 18 2.3.5. The isolation mechanism by electronic locking system _______________________________ 18 2.3.5.1. Isolation__________________________________________________________________ 18 2.3.5.2. MMU features _____________________________________________________________ 19 2.3.5.3. Inviolable memory protection ________________________________________________ 19 2.3.5.4. OS is inviolable and protected ________________________________________________ 19 2.3.5.5. The OS ensures the inter-violability of software application ________________________ 19 2.3.6. Card readers _________________________________________________________________ 19 2.3.6.1. Main smart card reader _____________________________________________________ 19 2.3.6.2. 2nd card reader ____________________________________________________________ 20 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 3/60 Copyright © 2010 Ingenico All rights reserved 2.3.6.3. Magnetic stripe reader _______________________________________________________ 21 2.3.6.4. Contactless reader __________________________________________________________ 21 2.3.6.4.1. Introduction to Contactless _________________________________________________ 22 2.3.6.4.2. What is Contactless card payment? __________________________________________ 23 2.3.6.4.3. The advantages of Contactless technology ____________________________________ 23 2.3.6.5. SAM readers ______________________________________________________________ 23 2.3.7. Keypad , navigation pad ________________________________________________________ 24 2.3.8. Display ______________________________________________________________________ 25 2.3.9. Printer ______________________________________________________________________ 25 2.3.10. Audio _______________________________________________________________________ 26 2.3.11. Battery ______________________________________________________________________ 26 2.3.12. Power supply unit _____________________________________________________________ 27 3. Connectivity ________________________________________________ 29 3.1. On terminal _________________________________________________________ 29 3.1.1. Wired Connectivity:____________________________________________________________ 29 3.1.1.1. micro USB type A/B ____________________________________________________________ 29 3.1.1.2. Base Interface _____________________________________________________________ 29 3.1.2. Wireless Connectivity __________________________________________________________ 30 3.1.2.1. GPRS ____________________________________________________________________ 30 3.1.2.2. 3G - HSDPA _______________________________________________________________ 30 3.1.2.3. Bluetooth ________________________________________________________________ 31 3.1.2.4. Wifi _____________________________________________________________________ 31 3.2. On base ____________________________________________________________ 31 3.2.1. Base charger _________________________________________________________________ 33 3.2.2. USB ________________________________________________________________________ 33 3.2.3. Bluetooth ___________________________________________________________________ 34 3.2.4. Modem (PSTN) _______________________________________________________________ 34 3.2.5. Ethernet_____________________________________________________________________ 35 4. Standards __________________________________________________ 37 4.1. Immunity characteristics_______________________________________________ 37 4.2. Disturbance produced by the equipment _________________________________ 37 4.3. Operating conditions _________________________________________________ 37 4.4. Storage conditions ___________________________________________________ 37 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 4/60 Copyright © 2010 Ingenico All rights reserved 5. Norms and certifications ______________________________________ 39 6. Software ___________________________________________________ 41 6.1. Software architecture _________________________________________________ 41 6.2. Memory space allocation ______________________________________________ 42 6.3. Software security management _________________________________________ 43 6.4. Operating system ____________________________________________________ 43 6.4.1. Bootstrap ___________________________________________________________________ 43 6.4.2. Operating system (OS) characteristics ____________________________________________ 44 6.5. Manager____________________________________________________________ 45 6.5.1. Terminal initialisation __________________________________________________________ 45 6.5.2. Terminal maintenance _________________________________________________________ 45 6.6. Software downloading ________________________________________________ 47 6.6.1. Downloading _________________________________________________________________ 47 6.6.2. LLT(Local Loading Tool) ________________________________________________________ 47 6.6.3. Downloading by USB key _______________________________________________________ 48 6.6.4. TMS (Terminal Management Server) ______________________________________________ 48 6.6.5. Downloading and managing memory allocation in the terminal ________________________ 48 6.6.6. Improved software downloading ________________________________________________ 48 6.6.7. Starting the downloading_______________________________________________________ 49 6.7. Development workstation _____________________________________________ 50 7. TMS _______________________________________________________ 51 7.1. Introduction_________________________________________________________ 51 7.2. Basic functions ______________________________________________________ 51 7.3. Advanced functions __________________________________________________ 51 7.4. Customer savings with Ingenico TMS solution _____________________________ 52 8. Glossary ____________________________________________________ 53 1. Document ___________________________________________________ 7 1.1. Document change history_______________________________________________ 7 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 5/60 Copyright © 2010 Ingenico All rights reserved 1.2. Document sign off_____________________________________________________ 7 2. Equipment ___________________________________________________ 9 2.1. Introduction__________________________________________________________ 9 2.2. General hardware description ___________________________________________ 9 2.2.1. Terminal’s description __________________________________________________________ 9 2.2.1.1.Dimensions & weight ___________________________________________________________ 9 2.2.1.1.1. With 25 mm paper roll _______________________________________________________ 9 2.2.1.1.2. With 40 mm paper roll _____________________________________________________ 10 2.2.1.2. Functional overview ________________________________________________________ 10 2.2.2. Base description _______________________________________________________________ 12 2.3. Technical hardware characteristics ______________________________________ 12 2.3.1. Processor_____________________________________________________________________12 2.3.2. Memory capacity _____________________________________________________________ 13 2.3.3. Booster _____________________________________________________________________ 13 2.3.4. Data security _________________________________________________________________ 13 2.3.4.1. Hardware design ___________________________________________________________ 13 2.3.4.2. Software design ___________________________________________________________ 14 2.3.4.3. Product activation _________________________________________________________ 14 2.3.5. The isolation mechanism by electronic locking system _______________________________ 14 2.3.5.1. Isolation__________________________________________________________________ 14 2.3.5.2. MMU features_____________________________________________________________ 15 2.3.5.3. Inviolable memory protection ________________________________________________ 15 2.3.5.4. OS is inviolable and protected ________________________________________________ 15 2.3.5.5. The OS ensures the inter-violability of software application ________________________ 15 2.3.6. Card readers _________________________________________________________________ 15 2.3.6.1. Main smart card reader _____________________________________________________ 15 2.3.6.2. 2nd card reader ____________________________________________________________ 16 2.3.6.3. Magnetic stripe reader_______________________________________________________17 2.3.6.4. Contactless reader __________________________________________________________17 2.3.6.4.1. Introduction to Contactless ________________________________________________ 18 2.3.6.4.2. What is Contactless card payment? __________________________________________ 19 2.3.6.4.3. The advantages of Contactless technology ____________________________________ 19 2.3.6.5. SAM readers ______________________________________________________________ 19 2.3.7. Keypad , navigation pad ________________________________________________________ 20 2.3.8. Display _______________________________________________________________________21 2.3.9. Printer _______________________________________________________________________21 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 6/60 Copyright © 2010 Ingenico All rights reserved 2.3.10. Audio _______________________________________________________________________ 22 2.3.11. Battery ______________________________________________________________________ 22 2.3.12. Power supply unit _____________________________________________________________ 23 3. Connectivity ________________________________________________ 25 3.1. On terminal _________________________________________________________ 25 3.1.1. Wired Connectivity:____________________________________________________________ 25 3.1.1.1. micro USB type A/B ____________________________________________________________ 25 3.1.1.2. Base Interface _____________________________________________________________ 25 3.1.2. Wireless Connectivity __________________________________________________________ 26 3.1.2.1. GPRS ____________________________________________________________________ 26 3.1.2.2. Bluetooth ________________________________________________________________ 26 3.2. On base ____________________________________________________________ 27 3.2.1. Base charger _________________________________________________________________ 28 3.2.2. USB ________________________________________________________________________ 28 3.2.3. Bluetooth ___________________________________________________________________ 29 3.2.4. Modem (PSTN) _______________________________________________________________ 29 3.2.5. Ethernet_____________________________________________________________________ 30 4. Standards __________________________________________________ 31 4.1. Immunity characteristics_______________________________________________ 31 4.2. Disturbance produced by the equipment _________________________________ 31 4.3. Operating conditions _________________________________________________ 31 4.4. Storage conditions ___________________________________________________ 31 5. Norms and certifications ______________________________________ 33 6. Software ___________________________________________________ 35 6.1. Software architecture _________________________________________________ 35 6.2. Memory space allocation ______________________________________________ 36 6.3. Software security management _________________________________________ 37 6.4. Operating system ____________________________________________________ 37 6.4.1. Bootstrap ___________________________________________________________________ 37 6.4.2. Operating system (OS) characteristics ____________________________________________ 38 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 7/60 Copyright © 2010 Ingenico All rights reserved 6.5. Manager____________________________________________________________ 39 6.5.1. Terminal initialisation __________________________________________________________ 39 6.5.2. Terminal maintenance _________________________________________________________ 39 6.6. Software downloading ________________________________________________ 41 6.6.1. Downloading _________________________________________________________________ 41 6.6.2. LLT(Local Loading Tool) ________________________________________________________ 41 6.6.3. Downloading by USB key _______________________________________________________ 42 6.6.4. TMS (Terminal Management Server) ______________________________________________ 42 6.6.5. Downloading and managing memory allocation in the terminal ________________________ 42 6.6.6. Improved software downloading ________________________________________________ 42 6.6.7. Starting the downloading_______________________________________________________ 43 6.7. Development workstation _____________________________________________44 7. TMS _______________________________________________________ 45 7.1. Introduction_________________________________________________________ 45 7.2. Basic functions ______________________________________________________ 45 7.3. Advanced functions __________________________________________________ 45 7.4. Customer savings with Ingenico TMS solution _____________________________ 46 8. Glossary ____________________________________________________ 47 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 8/60 Copyright © 2010 Ingenico All rights reserved Legend: This symbol indicates a process to follow. This symbol indicates an important warning. Italic typeface in a frame indicates a piece of information. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 9/60 Copyright © 2010 Ingenico All rights reserved 1. Document 1.1. Document change history Version Date Changes Author V1 August 2010 Creation L. LOMBARD V2 Dec. 2010 Evolutions C. JEANNEAU V3 June 2012 Up-date 3G G. ANDRE 1.2. Document sign off Name Title Date V. FILLAUD Product Management Mobility C. LARINIER R&D Product Manager G. ANDRE Marketing Product Manager Signature Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 11/60 Copyright © 2010 Ingenico All rights reserved 2. Equipment 2.1. Introduction This document is aimed at describing from a technical perspective the Ingenico’s new range of mobile terminals, the iWL series. The iWL range has been developed to address all the mobility payment needs, even in the most demanding situations. From pay-at-table to taking payment on-the-move, all iWL terminals have been designed around the core of Ingenico’s innovative technology and security expertise, bringing to the market the first pocket-sized wireless payment device and the most comprehensive portable range ever. The iWL range is composed of 2 models: iWL220 iWL250 This Technical Guide is mainly geared to meet the needs of the regions when answering tenders. It can be used as a Reference Guide for any specification-related question. This document is internal to Ingenico and should not be communicated to any customer. For further information, you can refer to the sales guide and the user guide. 2.2. General hardware description 2.2.1. Terminal’s description 2.2.1.1. 2.2.1.1.1. Dimensions & weight With 25 mm paper roll Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 13/60 Copyright © 2010 Ingenico All rights reserved 44mm 285 g 78 mm 150 mm 2.2.1.1.2. With 40 mm paper roll 54mm 300 g 78 mm 165 mm 2.2.1.2. Functional overview Easy loading printer Navigation keys Large graphic display Backlit keyboard USB Connector Magnetic card reader Smart card reader Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 14/60 Copyright © 2010 Ingenico All rights reserved Li-ion battery 2050mAh Battery connector SIM Slot (or 3rd SAM Option) Micro-SD reader 2 SAMs SLOT 2nd Smart card reader (optional) iWL220/250 with 25mm paper roll iWL220/250 with 40 mm paper roll Type Monochrome Color Display area 2.51” 56,3 x 31,3 mm 2.81” 57,1 x 42,8 mm Number of pixels 128 x64 320 x 240 (QVGA) Number of keys 15 keys 15 keys Function & navigation keys 7 keys 7 keys Keyboard Backlit Backlit Up to 60 dB Up to 60 dB Optional 150 (l) x 44 (H) x 78 (W) mm 165 (l) x 54 (H) x 78 (W) mm 285g 300g Baked in ABS-PC Baked in ABS-PC Model Buzzer Audio speaker External dimensions Weight Casing material Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 15/60 Copyright © 2010 Ingenico All rights reserved Mis en forme : Exposant 2.2.2. Base description Highly resistant connector allowing 300k dockings Guiding areas allowing a single gesture docking Ethernet Port Power Jack Cable management USB B (Slave) USB A (Host) Locking keyhole Modem & RS232 ports Connectors door Cable Management cage Anti-slip bumpers Connector Description Terminal interface USB link between Base and Terminal Jack female ( PSU connector 3,5 – 1,3mm) USB-A (Host) Host port USB-B (Slave) Slave port RJ11 Up to 2 RS232 ports for serial links RJ11 Dial-up Modem RJ45 Ethernet 10/100 Base T 2.3. Technical hardware characteristics 2.3.1. Processor Main CPU Clock frequency Capacity RISC 32-bits ARM9 processor 380 MHz 450 MIPS Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 16/60 Copyright © 2010 Ingenico All rights reserved CRYPTO CPU (booster) Clock frequency Capacity RISC 32-bits ARM7 processor with flash and RAM memory 57 MHz 50 MIPS Calendar Leap-year management The power of the iWL2xx’s processors gives the following performance: 3DES less than 10µs. Algorithm Keys 1024 exp 3 1024 exp 216 + 1 2048 exp 3 2048 exp 216 + 1 RSA SDA DDA 0,4 ms 3 ms 1,1 ms 9 ms 1 ms 8 ms 3 ms 24 ms 1,5 ms 13 ms 4,5 ms 38 ms 2.3.2. Memory capacity Memory iWL220 iWL250 Internal SDRAM 16MB up to 32MB 32MB Internal Flash 16MB up to 128MB 128MB µSD card reader Optional Standard 2.3.3. Booster The booster is a secured ASIC (crypto processor) including all the secured functions which protect the device against various attacks. The booster embedded has an impact on security personalization. 2.3.4. Data security 2.3.4.1. Hardware design The terminal was designed to be tamper sensitive, in order to preserve the sensitive data (keys or confidential code) and to delete this data as soon as a tamper attempt is detected. Tamper detection Protection against tampering: By micro switches By temperature monitoring Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 17/60 Copyright © 2010 Ingenico All rights reserved By voltage monitoring By CPU clock monitoring Tamper evidence When tampering occurs, the terminal reacts: The crypto-processor deletes sensitive data A message is displayed to alert the user The crypto-processor locks The keypad locks with display of the message “unauthorized” or “irruption” 2.3.4.2. Software design Application software loading is made secure. Only authenticated, signed and certified software can be loaded into the terminal . The application software identification scheme is based on: Asymmetric encryption algorithm with the public and private keys Certified RSA cards Software signature tool (SST) Software intended to be loaded into the secure terminal must first be signed by software signature tool. It can be downloaded or loaded using a LLT (local loading tool). Once the software is loaded, the crypto-processor checks the loaded software’s certificate and signature. The operation constitutes the authentication. If the loaded software is authentic, it is accepted. If this condition is satisfied, the downloading of a software application into an iWL2xx using a local or remote tool operates the same way as for other products in Ingenico’s range. 2.3.4.3. Product activation The product has to be activated before any use. Once activated the terminal is operational. Activation enables: authorization of application software loading and product security. 2.3.5. The isolation mechanism by electronic locking system 2.3.5.1. Isolation Read/write isolation is obtained by user confinement in the application software memory space, inter-software isolation is controlled by an MMU (memory management unit) . Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 18/60 Copyright © 2010 Ingenico All rights reserved 2.3.5.2. MMU features Hardware protection Total inter-software protection (read/write) Code protection 2.3.5.3. Inviolable memory protection The controller checks each access to the memory. 2.3.5.4. OS is inviolable and protected The processor distinguishes two execution environments: USER environment: software domain SUPERVISOR environment: OS domain No software running in the USER environment can access the SUPERVISOR environment. This exclusion mechanism is ensured by the processor itself. Therefore the operating system (OS) is tamper-proof, even in the case of an application software bug. This system tamper protection ensures that the isolation mechanism monitoring by the OS remains. 2.3.5.5. The OS ensures the inter-violability of software application The OS can decide the access rights of the USER environment at any time. The MMU used by the processor enables the software application’s addressable space to be defined. A software application can only write to the memory space corresponding to the extent of its data field. Any attempt to write or read in another space is immediately “trapped” by the controller, generating an exception. Thus the operating system keeps a track of this incident for future use with remote diagnostics. The other software application remain tamper-proofed and operational. Furthermore, the software in question cannot even self destruct, because its write access to code is denied. 2.3.6. Card readers 2.3.6.1. Main smart card reader The smart card reader is located at the front of the terminal. It allows easy introduction and removal of the card, and leaving the card visible to the user. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 19/60 Copyright © 2010 Ingenico All rights reserved It can detect cards presence and resist to IK04 impact. Feature Description Conformity with ISO standard - ISO/IEC 7816-1, 2, 3 standard - EMV specifications Protocol handled Synchronous and Asynchronous T=0 & T= 1 Clock frequency 4,76MHz (double choice by SW, with PPS management) Protection Detection of short-circuit or over-consumption Detection of accidental removal Not connected Programming voltage Vpp Grip 8 friction contacts (middle chip) Contact for card presence and removal Separate logical outputs on contacts 4 and 8 Possibility of specific drivers development on request. Synchronous cards Power supply voltage Vcc 5V or 3V or 1.8V (transition by software) Read head lifespan 300 000 cycles 2.3.6.2. 2nd card reader On the iWL2xx the second card reader is an optional device. It is located at the rear side of the terminal. The card is hidden under a removable trapdoor. Featu Description Conformity with ISO standard ISO7816-2 Cards format ID1 format Synchronous cards Don’t manage 4 and 8 contacts Read head lifespan Resist to foreign object insertion IP30 Resist to card insertion in a wrong way Up to 5000 card operations (insertion /withdrawal) Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 20/60 Copyright © 2010 Ingenico All rights reserved 2.3.6.3. Magnetic stripe reader The reader is located on the right side of the terminal and a drawing indicates card position and swiping direction. The MSR is able to read the 3 tracks simultaneously. Feature Description Reader type Manual Tracks read Tracks ISO 1, 2, 3 Cards format accepted ISO7810 and 7811 and 7813 standards Card swipe speed From 0.1m/s to 1m/s with typical cards Read direction Bi-directional Read head lifespan 500 000 reads 2.3.6.4. Contactless reader The contactless reader is located around the display. Feature Description Reader type Contactless Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 21/60 Copyright © 2010 Ingenico All rights reserved Cards format accepted ISO/IEC 14443-2 Type A&B standard EMV specifications Mifare: Mifare classic 1k / classic 4k Mifare mini Mifare Ultralight /Ultralight C “Ultralight C” managed as “Ultralight” (DES authentication not implemented) Mifare DESFire 2k/4k/8k Mifare Smart MX (Type A) ISO 14443 Type B NFC Master , passive mode Felica (scheduled for 2011) Calypso Information processing 4 indicator lights Communication speed 106 / 212 kb/s Operating volume Up to 4 cm Optional Yes (factory setting) 2.3.6.4.1. Introduction to Contactless “Contactless” is the term that was invented and widely adopted by the Smartcard industry to characterize a new way to read smartcards. By using radio signal, it is possible to read cards at a short distance, without inserting a card in the reader, thus the name “contactless”. Contactless technology is sometimes mixed with Radio Frequency Identification (RFID), which is partly true since both use the same principles: a reader (sometimes called a coupler) sends a radio frequency (RF) wave through a card or a tag containing a coil and a small chip RF power energizes the coil, giving enough current to power the chip and allows data transmission both way. It should be noted however that RFID is mostly used for identification of objects and animals, and is based on a wide range of frequencies (from 125 kHz to 5 GHz). On the contrary, contactless allows the use of microprocessor smartcards with more security and is preferred for the identification of persons (for ID, payment and others uses). Contactless uses only one frequency: 13.56 MHz. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 22/60 Copyright © 2010 Ingenico All rights reserved 2.3.6.4.2. What is Contactless card payment? The contact payment allows a cardholder to make a purchase without having to hang over, swipe or dip a payment card. To make payment the cardholder simply present the payment card in front of the contactless landing zone of the terminal, defined by the logo: A payment contactless will normally be an offline authorized chip transaction, the card can be removed 500 milliseconds (ms) and the transaction will be completed in less than one second. In certain local markets and for international may be required after the card has been removed. 2.3.6.4.3. The advantages of Contactless technology Contactless technology offers several advantages: Short transaction time: the ease of card to reader presentation and a high speed of data transfer reduce considerably the transaction time. Because the transaction time is reduced, business can increase speed and generate more revenue. Reliability and lower costs: there is no mechanical contact between the card and the reader so the damages of both card and reader are reduced. Thus, contactless technology is reliable and reduces the maintenance cost of reader. Vandal protection: Contactless technology increases protection against vandalism. Whereas the contact slot of contact reader is often the target of vandalism acts, contactless reader will not exposed to these problems. Security: The use of contactless smart cards with a microprocessor allows for a high level of transaction security and these cards are very difficult to duplicate. 2.3.6.5. SAM readers The access to the SAMs is protected. It is located under a removable trap. SAMs are identified by marking on casing “1” and “2”. An optional third SAM is available. A SAM3 label identifies this option on the right of the reader. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 23/60 Copyright © 2010 Ingenico All rights reserved 2 SAM readers 2 SAMOoptional third SAM readers Feature Description Conformity with ISO standard ISO7810 Cards format ID-000 format Synchronous cards Don’t manage 4 and 8 contacts Lifespan 1000 SAM operations (insertion/withdrawal) 2.3.7. Keypad , navigation pad Feature Description Number of keys 15+ up/down/OK navigation keys+ 4 function keys F1-F2-F3-F4 Type Elastomer membrane Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 24/60 Copyright © 2010 Ingenico All rights reserved Number of operations 2 000 000 operations Pressing force 80g to 200g Backlit White by LED 2.3.8. Display Feature iWL220 iWL250 Type Monochrome Color Display area 2.53” 56,3 x 31,3 mm 2.81” 57,1 x 42,8 mm Number of pixels 128 x64 320 x 240 (QVGA) Technology FSTN TFT Frame frequency 40Hz 70Hz Number of colors NA 4096 colors Serviceability Screen replaceable in repair center only Screen replaceable in repair center only 2.3.9. Printer iWL2xx printer allows a fast printing: up to 30 lines/s. It is very silent: ≤52dB. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 25/60 Copyright © 2010 Ingenico All rights reserved Feature Printer’s description Type Thermal printing Paper loading Easy paper loading without paper axis Printing speed Up to 30 lines/s – 90mm/s Noice level ≤52dB Paper presence detection Paper sensor at the end of the roll Definition 200 DPI Lifespan 200 000 transactions , 400 000 cuts with reference paper Graphic mode 200 DPI in two directions Printing color Black MTBF Printer Annual Failure Rate for printer estimation : 2% (printer MTBF : 50 years estimated) Feature Paper roll’s description Paper type Paper color White – JUJO AF50ks or equivalent Width 56 mm Length 9 m (for 25 mm diameter roll), around 17 m (for other rolls) Diameter 25 mm / 40 mm 2.3.10. Audio 2 modes available: - buzzer Feature Buzzer’s description Noise level Up to 60 dB, at 1 m all directions (adjustable by software) - audio speaker (option for iWL250) 2.3.11. Battery Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 26/60 Copyright © 2010 Ingenico All rights reserved The iWL2xx has a lithium-ion easy-to-set-and-remove battery. Feature Description Type Lithium-ion Power 2050 mAh - 1 000 transactions with fully charged battery and without energy consumption related to backlit or radio link - Can remain powered ON up to 300 hours in sleeping state starting with fully charged battery and without energy consumption related to backlit or radio link - Can remain powered ON up to 200 hours with connected GPRS/3G link and terminal in sleeping state starting with fully charged battery and without energy consumption related to backlit or radio link Automatic sleeping mode and backlight power off (time can be user defined) Battery life Saving power mode Charge With 5V-1A power supply Recharge time 4 hours from empty to full charge - Putting the terminal on the base - Directly connecting the micro USB port According to battery supplier : 80% of the initial capacity (i.e. 1700 mAh) still available after 500 charging cycles, under nominal conditions. Lithium cell 3V-220mAH Powering mode MTBF Back-up battery Please note that these data are approximate. 2.3.12. Power supply unit Two main types of PSU are offered: Multi PSU with adapter for different countries (Australia, UK…) allowing either to deliver a solution compatible with several standards or to provide a solution for countries not covered by CE, UK or US standards Monoplug PSU CE or US or UK type Character Description Input voltage 100-240V , 50/60 Hz Output voltage 5V, 1A Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 27/60 Copyright © 2010 Ingenico All rights reserved Protection Against surges: thermal fuse placed on primary Against conducted interference: integral filter Standards Class II double-isolation Mechanical Interface Power supply jack with safety catch Straight flexible cable: about 3 meters long between base and power supply unit , plug in on base side Weight Approximately 100 g Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 28/60 Copyright © 2010 Ingenico All rights reserved 3. Connectivity 3.1. On terminal 3.1.1. Wired Connectivity: 3.1.1.1. micro USB type A/B Characteristic Micro USB type A / B Electronic interface USB Host & Slave Life duration Up to 1000 operations Mechanical interface A-B micro-USB receptacle Logical interface Functionnalities Low speed: 1.5 Mbps Full speed: 12 Mbps USB2.0 - Battery recharge - Software upgrade - Terminal to be used as a USB device 3.1.1.2. Base Interface The iWL2xx has a connection interface allowing to create a USB link between the Terminal (HOST) and the base (SLAVE). Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 29/60 Copyright © 2010 Ingenico All rights reserved 3.1.2. Wireless Connectivity 3.1.2.1. GPRS The GPRS connection is optional in iWL2xx. The access to the GPRS SIM connector is protected; it is located under a removable trap. GPRS SIM is identified by marking on casing “SIM”. Characteristics GSM/ GPRS Quad band: GSM (850, 900Mhz) DCS (1800Mhz) PCS (1900Mhz) Class 4 (2W) for GSM850 / EGSM900 Class 1 (1W) for DCS1800 / PCS1900 Frequency Transit power Communication feature Multi slot Class 10 ( 4+1, 3+2) Stay connect feature Downlink up to 85.6 kbps, Uplink up to 42.8 kbps GPRS baudrates 3.1.2.2. 3G - HSDPA The 3G-HSDPA connectivity is one of the connectivity options available for iWL250. The access to the 3G SIM connector is protected; it is located under a removable trap. The 3G SIM is identified by marking on casing “SIM”. It is the same slot than the GPRS SIM. Characteristics HSDPA 3,6Mbps and EDGE/GPRS/GSM Class 12 Frequency Triple bands WCDMA 900/1900/2100 MHz or 850/1900/2100 MHz Full Quad band support GSM/GPRS/EDGE 850/900/1800/1900 MHz Transmit power Class 4 (2W) for GSM850 / EGSM900 Class 1 (1W) for DCS1800 / PCS1900 Class E2 EDGE 900 / 1800 Class 3 for UMTS 900/1900/2100 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 30/60 Copyright © 2010 Ingenico All rights reserved Com. feature GPRS SMG 31bis, Multi slot class 12, class B terminal, PBCCH support, 3 PDP contexts, CS1 to CS4. EDGE Multi slot class 12 Class E2, Voice and Data in parallel for UMTS/HSDPA, 4 logical channels Downlink up to 3.6 Mbit/s HSDPA baudrate Uplink up t 0.384 Mbit/s 3.1.2.3. Bluetooth Characteristic Bluetooth V2.0 Chipset Bluecore 6 Standard compliance Bluetooth v2.1 EDR (enhanced data rate) – Class 1 Profile Radio transfer rate SPP Other profile to be analysed on request 1 Mbit/s 2Mbit/s (EDR) Number of supported links 7 slaves to 1 base Range Indoor: 70m typical Bluetooth Class 1 – mini 100m in free sight 3.1.2.4. Wifi Characteristic 2.4Ghz and 5Ghz wifi Chipset TI wilink 8 base Standard compliance 802.11 a,b,g,n / SISO / 20-40MHz bandwidth Radio transfer rate From 1 Mbit/s to 135Mb/s Range Indoor: 30m typical mini 100m in free sight Home security OPEN, WEP, WPA, WPA2 Enterprise security EAP-TLS, EAP-TTLS, EAP-PEAPv0 Mis en forme : Anglais (États Unis) 3.2. On base Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 31/60 Copyright © 2010 Ingenico All rights reserved Ethernet Port Power Jack Cable management USB B (Slave) USB A (Host) Modem & RS232 ports Cable Management cage Terminal bases available for the iWL2xx series: Power supply Line in 1 USB Host 1 USB Slave 1x RS232 2x RS232 Ethernet Power Over Ethernet (POE) Base’s name Charger Base ● Modem- 1RS Base ● ● ● Modem- 2RS base ● ● ● Ethernet Modem- Base ● Bluetooth EthernetModem Base ● ● ● ● ● ● ● ● (●) ● ● ● ● (●) (x): optional feature Brief technical descriptions of the base’s options: Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 32/60 Copyright © 2010 Ingenico All rights reserved Modem Electronic interface Number of wires Mechanical interface Logical interface Connection examples V34, V32b, V32,V42,V42b, MNP4&MNP5 V22b, V22, full duplex, asynchronous, synchronous Operation from 0 to 43dBm Software configured AT compatible Connection to network by RJ11 COM0 or COM1 Simplified RS232 CTS RX TX GND RTS Modular jack 6 points RJ11 1=Ground 3=Rx 4=Tx 5=CTS 6= RTS 300-115kbps Software – configured framing Cash register Check editor/reader Computer External modem RS 485 converter unit Host USB Host USB 5v-D+ GND Slave USB Slave USB Ethernet 5v-D+ GND RX+ RXTX+ TXModular jack 8 points RJ 45 Standard interface Type USB socket 1=5V 2=D3=D+ 4=GND Low speed: 1.5 Mbps High speed: 480 Mbps USB 2 Check-reader Externalmodem dongle External ISDN dongle, … IEEE 802.3 12Mbps max USB 1.1 10 Mbps and 100 Mbps compatible Full duplex POS integration LAN 3.2.1. Base charger Characteristic Endurance 300 000 dockings with the terminal supported Type 110-230 V +/- 10%, 50-60 Hz Insulation Class II Charge With 5V-1A power supply The connector is a power supply jack. 3.2.2. USB USB Host A Electronic interface Number of wires USB Slave B USB HOST USB slave 1= vBus 2= D– 3= D+ 4= GND 1= vBus Slave 2= D – 3= D+ 4= GND Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 33/60 Copyright © 2010 Ingenico All rights reserved Mechanical interface Logical interface Connection examples USB type A jack USB type B jack Low speed : 1,5 Mbps High speed : 12 Mbps - Check reader equipped with USB - PP30S, P30 - Fingerprint sensor - Contactless target, external modem, … CDC Class only - Local downloading tool - Point of sale integration 3.2.3. Bluetooth Characteristic Bluetooth V2.0 Chipset Bluecore 6 Standard compliance Bluetooth v2.1 EDR (enhanced data rate) – Class 1 Profile Radio transfer rate SPP Other profile to be analysed on request 1 Mbit/s 2Mbit/s (EDR) Number of supported links 7 slaves to 1 base Range Indoor: 70m typical Open space: up to 250m 3.2.4. Modem (PSTN) Modem V22, V22b , V32, V32b ( respectively 1 200, 2 400, 9 600, 14400 bauds) Full software configuration AT compatible Communicates with the STN Responder, initiator, busy line detection Fast connect Characteristic PSTN V34, V32b, V32,V42, V42b, MNP4& MNP5 Modulation / Compression V22b, V22, full duplex, asynchronous, synchronous Emission levels Software configured – 0 to 15dBm Reception levels Operation from 0 to -43dBm Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 34/60 Copyright © 2010 Ingenico All rights reserved Insulation Line differential security: 250V non-destructive Galvanic isolation between line interface and modem: 2.500 volts/1min Logical AT-compatible command set Cable Plug-in cable, length 3m, fitted with RJ11 at both ends Connection to network by RJ11 socket + T/RJ11 adapter if necessary 3.2.5. Ethernet Characteristics Electronic interface Number of wires Mechanical interface Logical interface Speeds Protocol Connections examples Ethernet IEEE 802.3 RX+ RXTX+ TXModular jack 8 points RJ 45 Standard interface 10 Mbps and 100 Mbps compatible Full duplex 100 MHz - IPv4 - FTP SSLv3 (Open SSL layer embedded. Security profiles management. Single / dual authentication possible. Conforms to Mastercard PTS program) SNMP SMTP LAN Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 35/60 Copyright © 2010 Ingenico All rights reserved 4. Standards 4.1. Immunity characteristics Tests of immunity to: Electrostatic discharges Radio-frequency electromagnetic fields Standards IEC/EN 61000-4-2 Electrical fast transients/bursts Surges IEC/EN 61000-4-4 Radio disturbances Magnetic fields Voltage dips, short interruptions and voltage variations EN 61000-4-3 (2002 + A1/2002) EN 61000-4-5 (2005) EN 61000-4-6 (2003+A1/2004+A2/2006) EN 61000-4-8 (1993+A1/2000) EN 61000-4-11 (2004) 4.2. Disturbance produced by the equipment Conducted disturbance Radiated disturbance Limits for harmonic current emissions Limitation of voltage fluctuations and flicker Standards Details EN 55022 éd. 1998 / A1-2000 / A2-2003 EN 55022 éd. 1998 / A1-2000 / A2-2003 EN 61000-3-2 (2000+A2/2005) EN 61000-3-3 (1994+A1/2001) Class B Class B 4.3. Operating conditions Operating Temperature Charging temperature Max relative humidity (no condensation) Details -10°C to +45°C +5°C to +40°C 85%HR at +40°C 4.4. Storage conditions Temperature Max relative humidity (no condensation) Details -20°C - +55°C 85% HR +40°C Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 37/60 Copyright © 2010 Ingenico All rights reserved 5. Norms and certifications Certifications Approved LOA 124350910400 21 FIM, 9/6/2010 Approved v.2 LOA 4-20161, 9/27/2010 Approved Manual ABECS Rev. 5 Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 39/60 Copyright © 2010 Ingenico All rights reserved 6. Software The terminal has a software architecture that supports several applications coexisting without mutual interference. The OS is multitask, real-time and pre-emptive. The inputs/outputs are managed under interruptions. This means the peripherals can be processed simultaneously, and thus improves the terminal's performance. It can be downloaded to FLASH memory. 6.1. Software architecture Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 41/60 Copyright © 2010 Ingenico All rights reserved The software architecture is divided into three levels: System Multi-application manager Independent applications The system manages access to all the terminal's peripherals. Access is completed via standard C primitives for all the input/output peripherals (keypad, printer, etc.) and via specific primitives for other peripherals (smart cards and magnetic stripe cards). Further, the system takes charge of memory management. It allocates memory space to the software applications and controls access. The multi-applications manager is the entity that calls on the various applications downloaded in the terminal in response to the various events that occur in the terminal. The applications are modeled around the demands made by the multi-applications manager. Each request or input point represents a processing operation to be performed. Each application manages the execution of these processing operations according to its specifications. This standardization based on input points simplifies the implementation of the applications on terminals. The iWL2xx provides natural access to the modularity concepts and improves the maintainability and quality of the applications. 6.2. Memory space allocation This part describes the memory usage as it is known at the present moment, this is subject to change. Example of a rough memory space allocation for a 16MB Flash + 16MB SDRAM configuration. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 42/60 Copyright © 2010 Ingenico All rights reserved Applications ~ 10.7 MB Applications Data ~10 MB 10 MB SSL ~0.7 MB EMV ~0.4 MB Applications code ~3 MB 1.1 MB Telium 2 Manager ~1.1 MB 6 MB 4.2 MB System code ~2.95 MB OS + Drivers ~3.1 MB 16 MB FLASH 16 MB SDRAM 6.3. Software security management The terminal is designed to execute authentic software only and to this in a ranked context. The terminal performs the following checks During a software download, the terminal checks: Its authenticity, by checking its signature with the RSA algorithm with RSA-2048 algorithm. Before loading a software from Flash to SDRAM, the terminal checks: Its authenticity, by checking its signature with the RSA algorithm with RSA-2048 algorithm. 6.4.Operating system 6.4.1. Bootstrap Bootstrap is resident. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 43/60 Copyright © 2010 Ingenico All rights reserved The bootstrap very briefly takes control of the terminal following each powering up to perform the initialization and the self-test. Then it automatically runs the OS which in turn starts the applications manager. Thus the Bootstrap provides the following functionalities: Memory and checksum self-test; Local download of the OS if absent; OS authenticity check and start-up. 6.4.2. Operating system (OS) characteristics The OS is downloaded (locally or remotely) into the memory. It is upgradeable. After a few fractions of a second following powering up, it takes control. It checks the presence, integrity and authenticity of the system components and application present in the terminal. The maintenance subsystem takes control in the following cases: if no authentic application is present; or if a manual action by the operator is made when powering up; or if it is activated by application. The maintenance subsystem ensures, among other things, the downloading of the applications. The OS ensures the start of the multitask core and then runs of the application by making a set of services available to them: Multitask management: Availability of a pre-emptive real-time environment, based on interruptions, events and mail boxes. This management enables simultaneous processing, which improves the terminal's performance. Input/output management: This is carried out under interruptions, generally in buffered mode. Thus, the applications developer enters a "conventional" C context. System alarms management: Certain incidents (e.g. swipe card reading error) detected by the OS are recorded. They can be used later by the maintenance subsystem during remote or local diagnostics. Application alarms management: A number of incidents detected by the applications can be saved by the OS at their request. This recording is used later as in the case of system alarms. Application isolation management: The OS provides the mechanisms described in the section on software isolation and memory protection. Between software isolation is managed by an MMU (Memory Management Unit). Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 44/60 Copyright © 2010 Ingenico All rights reserved Applications download management: The OS offers the downloading services described in the section "Software download" 6.5. Manager The main functions offered by the manager are the following: Application management; Terminal initialisation; Terminal maintenance; Card recognition and routing to the application. When EMV DC module is present, it selects the application: EMV applications (conform with EMV level 2); non EMV applications. 6.5.1. Terminal initialisation 6.5.1.1. Operating requirements To function, the terminal has to be equipped with its OS, the applications manager and at least one application. If one of the three components is missing, the terminal warns the operator who has to load it. If no application is initialized, the applications manager displays a message asking for an application to be initialized. If at least one application is initialized, the terminal is operational. The applications manager then awaits an event to poll the software applications loaded in the terminal. 6.5.1.2. Common parameters Initialization The applications manager is used to initialize the common parameters: Date, time, message display language, phone network configuration data, Pin-pad connection, local downloading of remote diagnostics. 6.5.2. Terminal maintenance The terminal has maintenance functions for: Properties; Local downloading; Diagnostics. 6.5.2.1. Properties The properties function is used to print the following tickets: Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 45/60 Copyright © 2010 Ingenico All rights reserved List of applications downloaded into the terminal: version number, checksum, etc. The applications manager prints this information for itself and for the operating system; Applications call time: remote collect, download, etc; Total number of transactions in each application file contained in the terminal. 6.5.2.2. Download The downloading function uses the parameters downloaded during the initialization of the application manager. The program update function is used to update the terminal by: Using a special local downloading tool connected to the terminal; Using a remote downloading tool; Using a USB key. 6.5.2.3. Diagnostics The diagnostic is used for: Local diagnostics saving consists of two groups of items: Incident counters: used for repetitive-type incidents, when only the number of occurrences is of use, e.g. the number of incorrect swipe readings. Exceptional events. The information content depends on the type of incident. Generally this is the date and time, and then information on the incident itself. These events are saved in a revolving file where the most recent are kept. Remote diagnostics This allows the operator to make a call to the server to transfer information saved in the terminal. The server can thus enrich a database for ensuring efficient monitoring of equipment, propose preventive maintenance services, operating statistics, etc. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 46/60 Copyright © 2010 Ingenico All rights reserved 6.6.Software downloading 6.6.1. Downloading Software can be downloaded: Locally via the serial port (COM or USB). Remotely via the switched telephone network (PSTN) X25 Ethernet TCP/IP network. By a USB key. The techniques used: data compression; authenticity checking; memory allocation management, etc. best optimize the downloading operations. Hence savings in downloading time, use security, ease of upgrade, and number of software programs installed in the terminal. 6.6.2. LLT(Local Loading Tool) The LLT is used for local software downloading. The LLT is comprised of: PC running Windows XP/ 2000 / NT4, Vista; Ingenico downloading software; PC-terminal connection cable. Local downloading is carried out: Using the PC with the LLT installed, on the USB slave port; Automatic switching to the local loader of the OS. Possible connection by USB slave port: speed about 8 Mbps. Selection of the software to download is guided on the PC screen using an Explorer-type windowing system (Windows Loader). The downloading time of a 1Mo application is 4s by USB port. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 47/60 Copyright © 2010 Ingenico All rights reserved 6.6.3. Downloading by USB key Downloading by USB key allows the downloading without any other tool. Downloading time is equal to USB. 6.6.4. TMS (Terminal Management Server) See “Terminal management system– TMS” Chapter. 6.6.5. Downloading and managing memory allocation in the terminal Before the downloading, the system checks that the memory space is available. Software downloading (possibly compressed) is done into flash. If software is deleted, the system frees the space. If software is upgraded, the system downloads the new software, checks it and then deletes the old. The whole memory zone remains used and usable. No zone is reserved for upgrades. When the terminal starts up (power up or reset) the applications are decompressed and the code copied into RAM. 6.6.6. Improved software downloading Includes the following characteristics: Downloading via FTP TCP/IP and PPP for optimized downloading. V32b downloading performance is: – about 14.4 kbps on the original files. Once the connection has been made with the V32b modem, the downloading of a 120 Kb application takes about 1 min. Downloading can be done by IP via Ethernet on a SSL secured channel. Data compression according to algorithm based on the Lempel-Ziv method ensuring compression rates of about 40%. For downloading, only the improved application will be downloaded. In addition, the terminal manages this and not the remote server, which offers operating security during multiple sources downloading. Recall management in case of communication breakdown. This service enables an interrupted downloading to be resumed at the same place where it had lost connection and only to downloading the unfinished part. The downloaded software is executed securely, using the authenticity check. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 48/60 Copyright © 2010 Ingenico All rights reserved 6.6.7. Starting the downloading The downloading can be made: Manually: The applications manager at the merchant request Launch a downloading. This is especially the case of a program update or the addition of new software into the terminal's memory. In this case the procedure is simplified to the maximum. Thus, the user starts the call from the applications manager by choosing the upgrade function from the dialogue menus and keys. Dial-up and connection to the server are automatic. For an upgrade, the user has nothing to enter. For a new software request, the user is guided on screen to make the choice. The business's ID is not requested. The ID saved in the terminal is automatically transmitted to the server. Through management application: The application at the request of the centre or the merchant. In this case, the downloading is fully automatic. The downloading ticket lets the business know. Through call scheduling: terminal can be set to call at schedule date and time to regularly check of the content is up to date. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 49/60 Copyright © 2010 Ingenico All rights reserved 6.7. Development workstation Introduction The software is written in high level C language in a multi-applications environment. Ingenico makes available all the software and equipment required for development. This includes the documentation. Also, training sessions are offered. Required configuration The development workstation executes on a Pentium PC running under Windows 2000/XP/Vista. Integrated environment (Eclipse) takes care of the software development phases: Project creation, edition, compilation/edition of links under GNU, signature, downloading, simulation, remote debugger. Supply The development workstation comprises: M²OS software licence which includes: Operating system Applications software manager Libraries Related documentation in PDF files. User licence of SAT(Software Authentification Tool); User licence of LLT (Local Loading Tool); RSA Card and smart card reader for signing applications software. Related services Technical support Lasts 6 months following the training. It includes access to the hot-line, and to the updates of the documentation and software during this period. Software terminal package Software packages are available allowing easy development for applications (EMV level 2 …) Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 50/60 Copyright © 2010 Ingenico All rights reserved 7. TMS 7.1. Introduction Ingenico developed its own Terminal Estate Management System called IngEstate. It is a link between an organisation with an estate of payment terminals and their merchants. It allows users to remotely manage payment terminals, modify their software content and interact with merchants. 7.2. Basic functions The basic functions are: be able to locally download software on a terminal using a direct cable link (usually RS232) be able to remotely download software on a particular terminal using modems and IP connections be able to remotely download applications and configuration updates to a large estate of terminals be able to upload terminal configurations and check software status be able to inform merchants when terminals are out of use during maintenance periods 7.3. Advanced functions The advanced functions are extremely various, with new ones being requested frequently: draw statistics and reports about terminal configurations optimise automatic call scheduling/download balancing for large estates of terminals be able to display written messages on the terminal, using the display or the printer be able to easily configure a complete terminal (i.e. several applications) and to download it in one operation be able to analyse the status of terminal software and do only delta downloads (i.e. only the parts that are damaged or need updates) be able to download to either a PIN Pad or a terminal when connected; Customise the system easily Integrate with systems such as SAP easily … and many others Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 51/60 Copyright © 2010 Ingenico All rights reserved 7.4. Customer savings with Ingenico TMS solution The most obvious cost saving is not having to send a technician to service the terminal at the merchant location. Many other costs savings are derived from the ability to have a “clean” estate; better diagnostics and remote software repairs mean less shipping of replacement terminals, less downtime, less mail and phone communication costs, more efficient update campaigns, etc. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 52/60 Copyright © 2010 Ingenico All rights reserved 8. Glossary Bluetooth: Short-range wireless connection standards Bps (Bits per second): The unit of measurement for the rate at which data is transmitted CDMA (Code division multiple access): A spread-spectrum approach to digital transmission. With CDMA, each conversation is digitized and then tagged with a code. The mobile phone is then instructed to decipher only a particular code to pluck the right conversation off the air. Cryptography: Information security (encryption and decryption of data) DES: Data encryption standard, a symmetrical encryption algorithm EAP: Authentification protocol used with Radius server. EAP-TLS : EAP with TLS authentification (require client and optional root certificate) EAP-TTLS : EAP with Tuneled TLS authentification (require optional root certificate only) EAP-PEAP : EAP with tunneled authentification (required optional root certificate) EAP-MD5 : non secured EAP protocol mainly used for Ethernet only. EMV: EMV stands for Europay Mastercard Visa and is the new EFTPOS standard that enables with chips to be accepted anywhere in the world. It offers increased security by allowing information identifies the cardholder to be stored on the chip. EMV Level 1: EMV approval level for mechanical and electrical processing (and driver software), which guarantees interoperability between card and terminals. EMV Level 2: EMV approval level for software layer (or kernel), which allows a transaction to be carried out an EMV card. Encryption: The transformation of data, for the purpose of privacy, into a unreadable format until reformatted with a decryption key. Ethernet: A network cabling system. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 53/60 Copyright © 2010 Ingenico All rights reserved F Flash: Non-volatile memory. Frequency: A measure of the energy, as one or more waves per second, in an electrical or light-wave information signal. A signal’s frequency is stated in either cycles-per-second or Hertz (Hz). GSM: Global system for mobile communication, a world standard for digital wireless transmissions. GSM is the most widely used standard in the world today with more than 150 million users worldwide. ISDN: Integrated services digital network ISO: International organization for standardization is a global network that identifies what international standards are required by business, government and society, develops them in partnership with the sectors that will put them to use, adopts the by transparent procedures based on national input and delivers them to be implemented worldwide. ISO-8583: International standard covering EFT messaging. LAN: Local area network, a data communication network, typically within a building or campus, to link computers and peripherals devices under some form of standard control. LCD: Liquid crystal display. LED: Light emitting diode. LLT: Local loading tool Modem: Modulator/DEModulator, a hardware device which converts digital data into analog and vice versa to enable digital signals from computers to be transmitted over analog telephones lines. MSR: Magnetic stripe reader Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 54/60 Copyright © 2010 Ingenico All rights reserved Operating system: A software program that manages the basic operations of a computer system. These operations include memory apportionment, the order and method of handling tasks, flow of information into and out of the main processor and to peripherals, etc. PCI PED: Payment card industry PIN entry device, a security specification for EFT terminals, designed to secure the PIN information stored in a terminal from fraudulent activity. PED: PIN entry device, the secure customer interface module of a payment terminal. PIN: Personal identification services, it is used as a security device on payment cards requiring this code to be entered for further verification. Protocol: Set of rules for organizing the transmission of data in a network. PSTN: Public switching telephone network RAM: Random access memory RS-232: RS-232 is the serial connection found on IBM-compatible PCs. It’s used it for many purposes, such as connecting a mouse, printer, external modem, and various peripheral devices to a PC. SAM: Secure authentication module. Smart card: A credit card-sized card with a microprocessor and memory. SRAM: Static random access technology. TCP/IP: (Transmission control protocol/ internet protocol) the standard set of protocols used by the internet for transferring information between computers, handsets, and other devices. USB: USB is a plug-and-play interface between a computer and add-on devices (such as keyboards, printers and other peripheral devices). With USB, a new device can be added to your computer without having to add an adapter card or having to turn the computer off. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 55/60 Copyright © 2010 Ingenico All rights reserved W Wifi : Wireless fidelity, Wireless network. Wifi 802.11 a : wifi on 5GHz band Wifi 802.11 b : wifi on 2.4GHz band / 11Mb/s max Wifi 802.11g : wifi on 2.4GHz band / 54Mb/s max Wifi 802.11n : wifi up to 130Mb/s (in SISO mode) on 2.4GHz or on 5Ghz Wifi SISO mode : single in, single out mode. Meaning 1 antenna only. Technical manual _iWL220/250 ICO_MKP_009_GU_EN_V4 56/60 Copyright © 2010 Ingenico All rights reserved NON CONTRACTUAL DOCUMENT This Document is Copyright © 2010 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agree beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document. All trademarks used in this document remain the property of their rightful owners. Your contact 192 avenue Charles de Gaulle 92200 Neuilly sur Seine - France Tél.: + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95 www.ingenico.com DIVxxxxA Ingenico
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