Ingenico 6500 Users Manual I6500 DL00458_E

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Ingenico 6500
User’s Guide
Ingenico 6500 User’s Guide
Part Number DL00458, Revision E
Released April 2006
Copyright 2004, Ingenico Corp. All rights reserved.
Ingenico Inc.
1003 Mansell Road
Atlanta, GA 30076
Tel: 770.594.6000
Fax: 770.594.6003
www.ingenico-us.com
U.S. Help Desk: TotalCARE
Tel: 800.435.3014
Fax: 770.594.6026
Mon - Fri, 8:00 a.m. - 6:00 p.m.
Sat 10:00 a.m. - 3:00 p.m. EST
Ingenico Canada Ltd.
79 Torbarrie Road, Toronto, Ontario
Canada M3L 1G5
Tel: 416.245.6700
Fax: 416.245.6701
www.ingenico.ca
Canadian Help Desk: TotalCARE
Tel: 888.900.8221
Fax: 905.795.9343
Hours: Mon - Fri, 8:30 a.m. - 5:00 p.m. EST
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or
computer language, transmitted, in any form or by any means, without the prior written consent of Ingenico.
Ingenico and Ingenico logo are registered trademarks of Ingenico Corp. All other brand names and trademarks
appearing in this guide are the property of their respective holders.
Information in this document is subject to change without notice.
i
Table of Contents
Chapter 1 Introduction............................................................ 1
1.1 Payment Types.......................................................................................... 1
1.2 Two Terminal Models ................................................................................ 1
1.3 Connectivity ............................................................................................... 2
1.4 About this Manual ...................................................................................... 2
1.5 Conventions Used in this Manual .............................................................. 3
1.6 Kits 3
1.6.1 Basic Installation Kit ............................................................................................3
1.6.2 Store Installation Kit ............................................................................................3
1.6.3 Retail Base Application Integration Kit................................................................3
1.6.4 OPOS Software Development Kit .......................................................................3
1.6.5 JavaPOS Software Development Kit ..................................................................4
1.6.6 UNICAPT 32 Software Development Kit.............................................................4
Chapter 2 Extended Menu Overview ..................................... 5
2.1 Overview.................................................................................................... 5
2.2 Accessing the Extended Menu .................................................................. 5
2.3 Navigating the Extended Menu.................................................................. 5
2.4 Finding the Current Setting........................................................................ 6
2.5 Finding Options in the Extended Menu...................................................... 6
Chapter 3 System Configuration Menu............................... 11
3.1 Overview.................................................................................................. 11
3.2 Changing the Date and Time ................................................................... 11
3.3 Changing the Display Contrast ................................................................ 12
3.4 Changing the Beep Tones ....................................................................... 12
3.4.1 Enable/Disable Beep Tones..............................................................................12
3.4.2 Changing the Beep Length ...............................................................................13
3.4.3 Changing the Beep Tones ................................................................................14
3.5 Turning the Backlight On or Off ............................................................... 15
3.5.1 Turning the Backlight On or Off ........................................................................15
3.5.2 Setting Backlight to Off When Idle ....................................................................15
Chapter 4 System Info Menu................................................ 17
4.1 Overview.................................................................................................. 17
4.2 Finding Version Numbers ........................................................................ 17
4.3 Checking the Security Information ........................................................... 18
4.4 RAM Info.................................................................................................. 19
4.5 Viewing All Parameter Values.................................................................. 20
ii
Chapter 5 Supervisor Menu ................................................. 24
5.1 Overview.................................................................................................. 24
5.2 Supervisor Menu Password ..................................................................... 24
5.3 Changing the Supervisor Menu Password............................................... 24
5.4 Application File in Terminal...................................................................... 25
5.4.1 Reading the Application File .............................................................................25
5.4.2 Erasing the Application File...............................................................................26
5.5 Security 27
5.5.1 Setting the Key Injection Port............................................................................27
5.5.2 Injecting Keys....................................................................................................28
5.5.3 Setting the Key Index ........................................................................................28
5.5.4 Setting the Application Number ........................................................................29
5.5.5 Finding the Key Check Value: Terminal Keys...................................................30
5.5.6 Finding the Key Check Value: Application Keys...............................................31
5.5.7 Erasing Application Keys ..................................................................................33
5.5.8 Injecting a Serial Number..................................................................................34
5.6 System Parameters ................................................................................. 34
Chapter 6 System Parameters Menu................................... 35
6.1 Overview.................................................................................................. 35
6.2 Setting the Download Method.................................................................. 35
6.3 Selecting the Download Port.................................................................... 36
6.4 Setting Up the Port .................................................................................. 37
6.4.1 Selecting the Download Interface Type ............................................................37
6.4.2 Setting the Baud Rate .......................................................................................38
6.4.3 Setting the Data Bits .........................................................................................39
6.4.4 Setting the Stop Bits..........................................................................................40
6.4.5 Setting the Parity...............................................................................................41
6.4.6 Defining the LAN Address.................................................................................42
6.4.7 Setting the Retry Count.....................................................................................43
6.4.8 Setting the Response Timeout..........................................................................44
6.4.9 Setting the Poll Timeout ....................................................................................45
6.4.10 Setting the Turnaround Timeout .......................................................................46
6.4.11 Defining the DHCP Address..............................................................................47
6.4.12 Defining the Local IP Address...........................................................................48
6.4.13 Setting the Local IP Port Number .....................................................................49
6.4.14 Defining the Server IP Address.........................................................................50
6.4.15 Setting the Server IP Port Number ...................................................................51
6.4.16 Masking Your IP Address..................................................................................52
6.4.17 Setting the Gateway..........................................................................................53
6.4.18 Setting the Primary DNS...................................................................................54
6.4.19 Setting the Secondary DNS ..............................................................................55
6.4.20 Setting the Domain Name .................................................................................56
6.4.21 Setting Up the Phone Number to Dial...............................................................56
6.4.22 Setting Up the Modem Speed...........................................................................57
6.4.23 Changing the Position of the Host Port or Aux Port..........................................58
6.5 Configuring the Host Port Auto Detect Feature........................................ 59
6.5.1 Disabling or Enabling the Auto Detect Feature.................................................59
6.5.2 Setting the Auto Detect Timeout .......................................................................60
6.5.3 Setting the Auto Detect Retry Times.................................................................61
6.6 Editing Parameters .................................................................................. 62
iii
Chapter 7 Diagnostic Menu.................................................. 73
7.1 Overview.................................................................................................. 73
7.2 Testing the Display Contrast.................................................................... 73
7.3 Testing the Keypad.................................................................................. 74
7.4 Testing the Beeper .................................................................................. 74
7.5 Testing the RS232 Connection ................................................................ 75
7.6 Testing the RS485 Tailgate Connection .................................................. 76
7.7 Testing the USB Port ............................................................................... 77
7.8 Testing the Magnetic Stripe Reader ........................................................ 78
7.9 Testing the Smart Card Reader ............................................................... 79
7.10 Testing the SAMs .................................................................................... 80
7.11 Testing the Touch Screen........................................................................ 81
7.12 Testing Signature Capture....................................................................... 82
7.13 Testing Pen Calibration ........................................................................... 83
7.14 Testing Finger Calibration........................................................................ 84
7.15 SCV Verification....................................................................................... 85
Chapter 8 Architecture ......................................................... 86
8.1 Overview.................................................................................................. 86
8.2 System Architecture................................................................................. 86
8.3 Host Connections .................................................................................... 87
8.4 Terminal Architecture............................................................................... 87
8.4.1 Operating System .............................................................................................88
8.4.2 Digitizer .............................................................................................................90
8.4.3 Transmitting Data..............................................................................................90
8.5 Download File Architecture...................................................................... 91
Chapter 9 Key Architecture.................................................. 92
9.1 Overview.................................................................................................. 92
9.2 Sponsor Key (KTK).................................................................................. 93
9.3 Terminal Based Keys............................................................................... 93
9.4 Application Based Keys ........................................................................... 94
9.4.1 Special Keys .....................................................................................................94
9.4.2 Master Keys ......................................................................................................94
9.4.3 Session Keys ....................................................................................................95
9.4.4 DUKPT Keys .....................................................................................................95
9.5 Security Options ...................................................................................... 95
9.5.1 Prompts Authentication Key Options ................................................................96
9.5.2 Change Terminal ID Option ..............................................................................96
9.5.3 Prompt MACing.................................................................................................96
9.5.4 Code MACing....................................................................................................97
9.5.5 Double-Length Key MAC Calculation ...............................................................97
9.5.6 Atalla Key Block Protection Option ...................................................................98
9.5.7 Terminal Startup Verify MAC Option.................................................................98
9.5.8 Visa PED Mode Option .....................................................................................98
9.5.9 Financial Key Option .........................................................................................99
iv
Chapter 10 Secure Certificate .............................................. 100
10.1 Overview................................................................................................ 100
10.2 Secure Certificate .................................................................................. 100
10.3 Securing Process................................................................................... 100
10.4 Secure Certificate .................................................................................. 101
10.5 Secure Certificate Descriptor Sections .................................................. 102
10.5.1 Secure Certificate MAC Descriptor Section ....................................................102
10.5.2 Visa PED Mode Descriptor Section ................................................................103
10.5.3 Application Descriptor Section ........................................................................104
10.5.4 Secure File Descriptor Section .......................................................................105
10.5.5 Non-Secure File Descriptor Section................................................................107
10.5.6 Delete Application Code File Descriptor Section ............................................108
10.5.7 Delete Data File Descriptor Section................................................................108
10.5.8 Delete Whole Application Descriptor Section .................................................108
Chapter 11 IBMEFT Download ............................................. 109
11.1 Prerequisites.......................................................................................... 109
11.2 Preparation ............................................................................................ 109
11.3 Timing 109
11.4 Outline of Download Process Steps ...................................................... 110
11.4.1 Feedback.........................................................................................................110
Chapter 12 Download Errors................................................ 113
12.1 Error Opening Port................................................................................. 113
12.1.1 The communications port that IBMEFTDL is using is already being used by
another application..........................................................................................113
12.1.2 The communications port is not working.........................................................113
12.1.3 The hardware settings in the Ingenico 6500 have been changed ..................113
12.2 Received 3 NAKs or Timeout in sendVISAPacket()............................... 114
12.2.1 There may be a loose connection between the host and the Ingenico 6500 .114
12.2.2 The communications port settings and EFT/NCR protocol setting in the
Ingenico 6500 may be wrong..........................................................................114
12.3 Default Setup Configuration................................................................... 115
12.4 Error: Bad Prog...................................................................................... 115
12.5 Device already loaded with program x and parameter y........................ 115
12.6 CRC Error .............................................................................................. 115
12.7 Not Enough DFS Space ........................................................................ 116
12.8 Comm Receive Error ............................................................................. 116
Chapter 13 IBM EFT Troubleshooting................................. 117
13.1 Card Read Error1 .................................................................................. 117
13.2 EFT Device Not Available...................................................................... 117
13.3 EFT Device Not Available – During Check Authorization ...................... 118
i
Revision History
Date Changes Manual Revision
2/22/06 Updated the Key Architecture chapter. Updated Finding
the Key Check Value: Terminal Keys section by adding
Special Keys option, and added new section, Finding
the Key Check Value: Application Keys.
E
11/1/05 Updated the extended menu flow, chapters 2 through 7.
Updated the IBM EFT Downloading chapter.
D
4/26/05 Changed the keys for scrolling to +, - for US. C
2/28/05 Changed the key sequence for restarting the terminal to
[1] + [CAN] + [OK].
Updated Chapter 9, Key Architecture, and Chapter 10,
Secure Certificate to reflect changes to NAR SSA
version 2.02, maintenance application version 1.12.
B
11/15/04 Initial Release A
Ingenico 6500 User’s Guide 1
Chapter 1
Introduction
1.1 Payment Types
The Ingenico 6500 customer-activated terminal supports payment information processing and
authorization at the point of sale (POS) in your business. With the appropriate application
software, the Ingenico 6500 terminal supports the following payment types:
Credit
Debit, ATM
Smart Card
Electronic Benefits Transfer (EBT)
The Ingenico 6500 is also a utility platform for electronic marketing, such as advertising and
loyalty programs. In addition to payment, the terminal can be used for the following:
Customer graphics display
Item scrolling
Loyalty programs
Advertising
Instant credit
Personal messaging
Cross selling
Electronic couponing
The Ingenico 6550 terminal can capture an electronic image of a customer's signature for
credit transactions and transmit it to a host system (i.e., cash register or computer).
1.2 Two Terminal Models
There are two models in the Ingenico 6500 product range:
Ingenico 6510 has four screen-addressable keys
Ingenico 6550 has a touch screen that supports finger and stylus input and signature
capture
Ingenico 6510 Ingenico 6550
2 Chapter 1 Introduction
Section 1.3 Connectivity
The term “Ingenico 6500 terminal” will be used to refer to both the Ingenico 6510 and 6550.
1.3 Connectivity
The Ingenico 6500 terminal can connect directly to a cash register, computer, Ethernet LAN,
or RS485 LAN. Peripherals such as check readers and bar code scanners can be connected
to the AUX port.
For more information about connectivity, refer to the Ingenico 6500 Installation & Operations
Guide.
1.4 About this Manual
Chapters 1 through 7 explain how to use the extended menu. Chapters 8 through 10 give
background information to help you understand downloading and key management, and
Chapters 11 and 12 explain how to perform a download.
Chapter 1, Introduction, gives an overview of the terminal, this manual, and kits that are
available.
Chapter 2, Extended Menu Overview, explains how to navigate the extended menu and find
the current setting. It also lists the options available in each menu.
Chapter 3, System Configuration Menu, explains how to perform the functions in the system
configuration menu: change date and time, set display contrast, and adjust beep tones.
Chapter 4, System Info Menu, explains how to navigate through the system info menu to view
the following system information: check versions, check security info, and view parameters.
Chapter 5, Supervisor Menu, gives the password to enter the menu, and explains how to
change the password. It explains how to check or erase the application file in the terminal, and
how to perform the following security functions: set key injection port, allow key injection,
check the key value, and allow the serial key to be injected.
Chapter 6, System Parameters Menu, explains how to indicate the download method, set the
download port, setup the port, and configure the host port’s auto detect feature.
Chapter 7, Diagnostic Menu, explains how to perform diagnostic tests on the display, keypad,
beeper, communications, MSR, smart card reader, SAMs, touch screen, and signature
capture.
Chapter 8, Architecture, explains the system architecture, host communications, and terminal
architecture. It explains the components inside the terminal that are referred to in subsequent
chapters.
Chapter 9, Key Architecture, explains the sponsor key (KTK), terminal based keys, application
based keys, and security options, such as MACing.
Chapter 10, Secure Certificate, explains the securing process and the components of the
secure certificate.
Ingenico 6500 User’s Guide 3
Chapter 11, IBMEFT Download, explains the prerequisites, preparation, timing, and steps
involved with the IBMEFT method of downloading.
Chapter 12, Download Errors, explains how to resolve errors that might be encountered during
an IBMEFT download.
1.5 Conventions Used in this Manual
The following table explains the conventions used in this manual.
Convention Use Example
[Brackets] Highlights a key to press on the terminal [1]
Bold Highlights text that displays on the computer screen My Computer
Code Highlights coding used in descriptors MAC=12345678
Italic Highlights book titles, important terms, variables applname
1.6 Kits
The following kits are available from your Ingenico representative, including integration and
development kits used to write custom applications to run on the Ingenico 6500 terminal.
1.6.1 Basic Installation Kit
The Basic Installation Kit consists of an Ingenico 6500 terminal and an Ingenico 6500-to-ECR
cable. Refer to the Ingenico 6500 Installation and Operations Guide for detailed instructions on
installing the unit.
1.6.2 Store Installation Kit
The store installation kit consists of the contents of the Basic Installation Kit, a CD-ROM
containing the Ingenico 6500 Retail Base Application program and parameter files, and a copy
of the MLDT utility program.
1.6.3 Retail Base Application Integration Kit
The Retail Base Application Integration Kit consists of the Store Installation Kit, an adapter kit,
and all necessary manuals. This allows for the connection of the Ingenico 6500 to an IBM PC
for downloading a program or parameters using MLDT.
1.6.4 OPOS Software Development Kit
This kit contains the programs, files, and manuals needed to allow a programmer to write a
custom application for a register or host that interfaces with the Ingenico 6500 using OPOS
(object linking and embedding for retail point of sale).
4 Chapter 1 Introduction
Section 1.6 Kits
1.6.5 JavaPOS Software Development Kit
This kit contains the programs, files, and manuals needed to allow a programmer to develop a
custom application for a register or host that interfaces with the Ingenico 6500 using JavaPOS
(Java for retail point of sale).
1.6.6 UNICAPT 32 Software Development Kit
This kit allows a programmer to develop a custom application for the Ingenico 6500 terminal
using Ingenico’s operating system, UNICAPT 32.
Ingenico 6500 User’s Guide 5
Chapter 2
Extended Menu Overview
2.1 Overview
The extended menu allows you to configure the terminal, get system information, check the file
system, do key injection, get key check value, set system parameters for downloading, and
test the product hardware. This chapter explains how to navigate the extended menu and
includes a chart of menu options. Subsequent chapters explain how to perform functions in the
extended menu.
2.2 Accessing the Extended Menu
To access the extended menu, restart the terminal by pressing [1] + [CAN] + [OK]; while the
terminal is starting up, access the extended menu by pressing [1] and [3] simultaneously.
2.3 Navigating the Extended Menu
On Ingenico 6510, four lines of text can display at a time. On the Ingenico 6550, ten lines of
text display. The current menu name displays on the first line, and the menu options appear on
subsequent lines.
The following table lists the keys used to scroll through and select the menu options.
Note: Screen touch and screen-addressable keys cannot be used to navigate the
extended menu.
Std. Key USA Key Action
+ Scroll down one item
- Scroll up one item
Enter Enter Initiate selected menu option
CORR Clear (Correct or backspace) No effect in the extended menu
CAN/ANN Cancel (Cancel/annuler) Return to the previous menu
If you are at the extended menu, return to application’s idle
prompt
Note: As you can see in the table, there are two versions of keymats: a standard version
and a USA version. This manual will refer to the keys by the standard names.
The selected menu option is highlighted in reverse video. Example follows.
6 Chapter 2 Extended Menu Overview
Section 2.4 Finding the Current Setting
Display Action
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
To select Supervisor Menu, press [] three times to scroll
down.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Supervisor Menu is now selected. To accept, press [Enter].
2.4 Finding the Current Setting
The current setting will be highlighted in reverse video.
Display Explanation
COM1
COM2
In this example, COM2 is the current setting.
2.5 Finding Options in the Extended Menu
Menu Submenu Submenu Submenu
Serialnum Inject
System Config System Date/Time
Display Contrast
Key Press Beep Enable
Length
Tone
Disable
Backlight On/Off Always On
Always Off
Idle Timeout
Ingenico 6500 User’s Guide 7
System Info Versions
Security Info
RAM Info
View Parameter
Supervisor Menu Change Password
Application File AppA
AppB
Read
Erase
Security Key Injection Inject Keys
Injection
Port
COM1
COM2
Index Select
App Select
Key Check Value Term Keys
Application Keys
Erase App Keys Key1
Key2
SerialnumInject
Sys Parameters Download Method IBMEFT
NCREFT
Zontalk
GEMS
Germany
Download
Port
Port 1
Port 2
Port 3
Setup Port Port 1 Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
LAN Address
Retry Count
Response TMO
Poll TMO
8 Chapter 2 Extended Menu Overview
Section 2.5 Finding Options in the Extended Menu
Turnaround TMO
Port 2 Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
LAN Address
Retry Count
Response TMO
Poll TMO
Turnaround TMO
Port 3 Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
Retry Count
Response TMO
DHCP
Local IP
Local IP Port
Server IP
Server IP Port
IP Add Mask
Gateway
Primary DNS
Secondary DNS
Domain Name
Dial Dial Phone Num
Modem Speed
Host
Port
COM1
COM2
COM3
Aux Port COM1
COM2
COM3
Auto Detect AD On/Off On
Off
AD Timeout
Ingenico 6500 User’s Guide 9
AD Retry Times
Parameter Editor
Diagnostic Menu Display
Keypad
Beeper
RS232 COM1
COM2
Tailgate
USB
Mag Stripe Reader
Smart Card
Reader
SAM
Touch Screen
Signature Capture
Pen Calibration
Finger Calibration
SCV Verification
10 Chapter 2 Extended Menu Overview
Section 2.5 Finding Options in the Extended Menu
Ingenico 6500 User’s Guide 11
Chapter 3
System Configuration Menu
3.1 Overview
This chapter explains how to perform the functions in the system configuration menu: change
date and time, set display contrast, and adjust beep tones (length and tone).
3.2 Changing the Date and Time
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [Enter] to select System Config.
System Config
System Date/Time
Display Contrast
Press [Enter] to select System Date/Time.
Enter Date
YYYY/MM/DD
2003/08/22
Key the new date using the format YYYYMMDD,
then press [Enter]. To bypass, press [Enter].
Enter Time
HH:MM
17:21
Key the new time using the format, HHMM, then
press [Enter]. The system uses a 24-hour clock.
To bypass, press [Enter].
12 Chapter 3 System Configuration Menu
Section 3.3 Changing the Display Contrast
3.3 Changing the Display Contrast
If you are have difficulty reading your terminal screen, you can increase or decrease the
contrast. This setting is stored in sysPara.cfg. You can also test the display contrast: see
Testing the Display Contrast on page 55.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [Enter] to select System Config.
System Config
System Date/Time
Display Contrast
Press [], [Enter] to select Display Contrast.
Contrast = 100%
+ –
The current value is displayed, between 0 and
100. To decrease the contrast, press the [] key.
To increase the contrast, press the [↑] key. When
the desired setting is reached, press [Enter] to
accept and return the configuration menu.
Note: If you press [Can] or [CORR], the contrast
setting is not changed.
Note: The terminal modifies contrast settings automatically when temperatures vary.
3.4 Changing the Beep Tones
You may disable, enable, or change the beep tones that sound when keys are pressed. These
settings are stored in sysPara.cfg. To test the beep tones, see Testing the Beeper on page 56.
3.4.1 Enable/Disable Beep Tones
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [Enter] to select System Config.
Ingenico 6500 User’s Guide 13
System Config
System Date/Time
Display Contrast
Key Press Beep
Press [], [], [Enter] to select Key Press Beep.
Beep Tone Status
Enable
Disable
To turn on key press beeps, press [Enter] to select
Enable.
To turn off key press beeps, press [], [Enter] to
select Disable.
Key Beep
Length
Tone
Press [Can].
To change the beep length or tone, see the
following tables.
Note: Prompt displays if you selected Enable.
3.4.2 Changing the Beep Length
This option allows you to change how long the beep sounds on key press. To hear what each
beep sounds like, see Diagnostic Menu > Testing the Beeper, described on page 56.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [Enter] to select System Config.
System Config
Change Date/Time
Display Contrast
Key Press Beep
Press [], [], [Enter] to select Key Press Beep.
Beep Tone Status
Enable
Disable
Press [Enter] to select Enable.
Key Beep
Length
Tone
Press [Enter] to select Length.
Beep Length
Click
Short
Long
Select the option you want.
14 Chapter 3 System Configuration Menu
Section 3.4 Changing the Beep Tones
Beep Length
Click
Short
Long
Press [Can] to return to the previous menu.
3.4.3 Changing the Beep Tones
This option allows you to change the tone of the beep that sounds on key press. To hear what
each beep sounds like, see Diagnostic Menu > Testing the Beeper, described on page 56.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [Enter] to select System Config.
System Config
Change Date/Time
Display Contrast
Key Press Beep
Press [], [], [Enter] to select Key Press Beep.
Beep Tone Status
Enable
Disable
Press [Enter] to select Enable.
Key Beep
Length
Tone
Press [], [Enter] to select Tone.
Beep Tone
Low
Midtone
High
Select the option you want.
Key Beep
Length
Tone
Press [Can] to return to the previous menu.
Ingenico 6500 User’s Guide 15
3.5 Turning the Backlight On or Off
3.5.1 Turning the Backlight On or Off
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [Enter] to select System Config.
System Config
Change Date/Time
Display Contrast
Key Press Beep
Backlight On/Off
Press [], [], [], [Enter] to select Backlight.
Backlight
Always On
Always Off
Idle Timeout
Select Always On or Always Off.
System Configuration
Updating
Backlight
Always On
Always Off
Idle Timeout
The current value displays in reverse video.
Press [Can] to return to the previous menu.
3.5.2 Setting Backlight to Off When Idle
When the terminal is not in use, this option allows you to set an amount of time after which the
backlight automatically turns off. When a customer or process engages the terminal, the
backlight is turned back on.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Press [], [Enter] to select System Config.
16 Chapter 3 System Configuration Menu
Section 3.5 Turning the Backlight On or Off
System Config
Change Date/Time
Display Contrast
Key Press Beep
Backlight
Press [], [], [], [Enter] to select Backlight.
Backlight
Always On
Always Off
Idle Timeout
Press [], [], [Enter] to select Idle Timeout.
Idle Timeout(s):
Old Value: 0
Enter New Value:
Enter the new timeout value.
System Configuration
Updating
Backlight
Always On
Always Off
Idle Timeout
Press [Can] to return to the previous menu.
Ingenico 6500 User’s Guide 17
Chapter 4
System Info Menu
4.1 Overview
This chapter explains how to navigate through the system info menu to view the following
system information: check versions of download files, operating system, SSA, and
applications; check security information such as MACing; and view parameter settings.
4.2 Finding Version Numbers
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [Enter] to select System Info.
System Info
Versions
Security Info
Press [Enter] to select Versions.
Versions
EFTL XXXX
EFTP XXXX
TALIF XX.XX
DIG. LDR. XX.XX.XX
DIG. APP. XX.XX.XX
OS XX.XX
SSA XX.XX
MNT APP XX.XX
APP1 XX.XX
The version numbers of the download files (EFTL
and EFTP), Talif chip, Digitizer loader and
application, operating system (OS), System and
Security Application (SSA), maintenance
application (MNT APP), and all applications
display.
Press [] to scroll down to see more information.
Press [Can] to return to the previous menu.
18 Chapter 4 System Info Menu
Section 4.3 Checking the Security Information
4.3 Checking the Security Information
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [Enter] to select System Info.
System Info
Versions
Security Info
Press [], [Enter] to select Security Info.
Security Info
Prompt MAC Key:
Terminal Based
Reinject SN:
Do Not Erase Keys
Prompt MACing:
Disable
Code MACing:
Disable
MAC Calculation:
Double Length Key
Atalla KBK:
Disable
Startup Verify MACing:
Disable
PED Mode:
Disable
Serial Number:
XXXXXXXXX
The security options and serial number display.
To scroll down to read the full report, press [].
When you are finished reading it, press [Can] to
return to the previous menu.
Ingenico 6500 User’s Guide 19
4.4 RAM Info
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [Enter] to select System Info.
System Info
Versions
Security Info
RAM Info
Press [], [Enter] to select RAM Info.
Security Info
Total RAM Size:
0 bytes
Smallest Free Mem Siz:
0 bytes
Biggest Free Mem Chun:
0 bytes
Backup SRAM Size:
0 bytes
The security options and serial number display.
To scroll down to read the full report, press [].
When you are finished reading it, press [Can] to
return to the previous menu.
20 Chapter 4 System Info Menu
Section 4.5 Viewing All Parameter Values
4.5 Viewing All Parameter Values
This menu option allows you to view the current system parameter settings. To change system
parameters, see Chapter 6 System Parameters Menu on page 35.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [Enter] to select System Info.
System Info
Versions
Security Info
View Parameter
Press [], [], [Enter] to select View Parameter.
View Parameters
Version Info:
1.0
Key Entry Beep:
Enable
Key Beep Length:
Click
Key Beep Tone:
Low
Device Type:
Signature Capture
The current parameter settings display.
To scroll down to the next screen, press [].
When you are finished reading it, press [Can] to
return to the previous menu.
Note: Your parameter values may be different.
LCD Contrast:
100%
Key Inj Port:
COM1
Manufacture ID:
INGNAR
Device Type ID:
I6550N
Ingenico 6500 User’s Guide 21
Backlight:
Always On
COM1 AutoDet Res:
RS485
COM1AutoDet On/Off
OFF
COM1 AutoDet Timeout:
500ms
COM1 AutoDet Retry:
3
Download Method:
IBMEFT
Download Port Number:
COM1
Download Port Type:
RS232
Last download result:
No Download
COM1 Baud Rate:
9600
COM1 Data Bits:
8
COM1 Stop Bits:
1
COM1 Parity:
NONE
COM1 LAN Address:
104
COM1 Retry Times:
3
COM1 Resp Timeout:
3000ms
COM1 Poll Timeout:
3000ms
COM1 TurnArd Timeout:
3000ms
COM2 Baud Rate:
9600
22 Chapter 4 System Info Menu
Section 4.5 Viewing All Parameter Values
COM2 Data Bits:
8
COM2 Stop Bits:
1
COM2 Parity:
NONE
COM2 LAN Address:
101
COM2 Retry Times:
3
COM2 Stop Bits:
1
COM2 Parity:
NONE
COM2 LAN Address:
101
COM2 Retry Times:
3
COM2 Resp Timeout:
3000ms
COM2 Poll Timeout:
3000ms
COM2 TurnArd Timeout:
3000ms
COM3 Baud Rate:
19200
COM3 Data Bits:
8
COM3 Stop Bits:
1
COM3 Parity:
NONE
COM3 Retry Times:
NONE
COM3 Resp Timeout:
3000ms
ETH DHCP NONE/AUTO:
AUTO
Ingenico 6500 User’s Guide 23
ETH Local IP Add:
0.0.0.0
ETH Local IP Port:
0
ETH Remote IP Add:
0.0.0.0
ETH Remote IP Port:
0
ETH IP Add Mask:
0.0.0.0
ETH Gateway:
0.0.0.0
ETH Primary DNS:
0.0.0.0
ETH Secondary DNS:
0.0.0.0
ETH Domain Name:
Dial Phone Num:
Modem Speed:
9600
Appl Comment:
0.0.0.0
24 Chapter 5 Supervisor Menu
Section 5.1 Overview
Chapter 5
Supervisor Menu
5.1 Overview
This chapter explains how to change the supervisor password, check or erase the application
file in the terminal, and perform the following security functions: set key injection port, allow
key injection, check the key value, and allow the serial key to be injected.
5.2 Supervisor Menu Password
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Note: If an incorrect password is entered, the
message Password Invalid displays, then a
prompt asks you to reenter the password.
5.3 Changing the Supervisor Menu Password
The password is stored in the internal SRAM.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Ingenico 6500 User’s Guide 25
Supervisor Menu
Change Password
Application File
Press [Enter] to select Change Password.
Enter Old Password: Enter old password, then press [Enter].
Enter New Password: Enter new password, then press [Enter].
New Password Again: Enter new password again to confirm, then press
[Enter].
Password Updated!
5.4 Application File in Terminal
5.4.1 Reading the Application File
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [Enter] to select Application File.
Select Appl
App A
App B
App C
Select the application you want to check.
Select File
sysPara.cfg
Select the file.
26 Chapter 5 Supervisor Menu
Section 5.4 Application File in Terminal
File Menu
Read
Erase
Press [Enter] to select Read.
sysPara.cfg
Read [SOF]
010000000000 ……
The contents of the file display.
To scroll down to the next screen, press [].
When you are finished reading it, press [Can] to
return to the previous menu.
5.4.2 Erasing the Application File
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [Enter] to select Application File.
Select Appl
App A
App B
App C
Select the application you want to erase.
Select File
sysPara.cfg
Select the file you want to erase.
File Menu
Read
Erase
Press [], [Enter] to select Erase.
Syspara.cfg
Erase [SOF]
010000000000 ….
The contents of the file display. To erase, press
[Enter].
Ingenico 6500 User’s Guide 27
Erase File?
No
Yes
Select YES or NO.
Erasing File If you selected YES, the terminal confirms it is
erasing the file.
Select File
sysPara.cfg
If you selected NO, you are returned to the
SELECT File prompt. Select another file to erase
or press [Can] to return to a previous menu.
5.5 Security
5.5.1 Setting the Key Injection Port
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
Security
Key Injection
Key Check Value
Erase App Keys
Press [Enter] to select Key Injection.
Key Injection
Inject Keys
Injection Port
Press [], [Enter] to select Injection Port.
Injection Port
COM1
COM2
Ethernet
Select the port you want.
Updating
28 Chapter 5 Supervisor Menu
Section 5.5 Security
5.5.2 Injecting Keys
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
Security
Key Injection
Key Check Value
Erase App Keys
Serialnum Inject
Press [Enter] to select Key Injection.
Key Injection
Inject Keys
Injection Port
Press [Enter] to select Inject Keys.
Key Injection
Wait for command…
The terminal will now accept the key injection.
For instructions on how to inject keys, see the
manual for your key injection software (such as
Ingenico’s KeyFac or WinKeyFac).
When finished, press [Can] to return to the
previous menu.
5.5.3 Setting the Key Index
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Ingenico 6500 User’s Guide 29
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
Security
Key Injection
Key Check Value
Erase App Keys
Serialnum Inject
Press [Enter] to select Key Injection.
Key Injection
Inject Keys
Injection Port
Index Select(X)
Press [], [], [Enter] to select Index Select(X).
Index Select
Old Value: X
Enter New Value:
Enter the new index select value, and then press
[Enter].
Key Injection
Inject Keys
Injection Port
Index Select(Y)
The Index Select(Y) option now reflects the new
index number.
5.5.4 Setting the Application Number
You will have to know the four-digit application ID number to perform this procedure.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
30 Chapter 5 Supervisor Menu
Section 5.5 Security
Security
Key Injection
Key Check Value
Erase App Keys
Serialnum Inject
Press [Enter] to select Key Injection.
Key Injection
Inject Keys
Injection Port
Index Select(X)
App Select(AAAA)
Press [], [], [], [Enter] to select App
Select(AAAA).
App Select
Old Value: XXXX
Enter New Value:
Enter the new application select value, and then
press [Enter].
Key Injection
Inject Keys
Injection Port
Index Select(Y)
App Select(BBBB)
The Index Select(BBBB) option now reflects the
new application number.
5.5.5 Finding the Key Check Value: Terminal Keys
The key check value is a hexadecimal value that is used to verify that you have the right key in
the terminal. You can find a key check value for terminal keys or application keys. This section
covers terminal keys.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
Ingenico 6500 User’s Guide 31
Security
Key Injection
Key Check Value
Erase App Keys
Serialnum Inject
Press [], [Enter] to select Key Check Value.
Key Check Value
Term Keys
Application Keys
Select the type of key check values you want to
see.
Terminal Keys
Special Keys
M/S Keys
DUKPT Keys
Select the type of terminal key.
Special Keys
Secure Text Key:
012345
Clear Text Key:
123456
The values for the keys you selected display – one
of the following three screens will display.
M/S Keys
Master Key 0:
Session Key 0:
Master Key 1:
Session Key 1:
etc.
DUKPT Keys
DUKPT Key 0:
DUKPT Key 1:
etc.
5.5.6 Finding the Key Check Value: Application Keys
The key check value is a hexadecimal value that is used to verify that you have the right key in
the terminal. You can find a key check value for terminal keys or application keys. This section
covers application keys.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
32 Chapter 5 Supervisor Menu
Section 5.5 Security
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
Security
Key Injection
Key Check Value
Erase App Keys
Serialnum Inject
Press [], [Enter] to select Key Check Value.
Key Check Value
Term Keys
Application Keys
Select the type of key check values you want to
see.
Application Keys
APP1
APP2
Select the application you want.
APP1
Special Keys
M/S Keys
DUKPT Keys
Select the type of keys you want.
Special Keys
Secure Text Key:
012345
Clear Text Key:
123456
The values for the keys you selected display – one
of the following three screens will display.
M/S Keys
Master Key 0:
Session Key 0:
Master Key 1:
Session Key 1:
etc.
DUKPT Keys
DUKPT Key 0:
DUKPT Key 1:
etc.
Ingenico 6500 User’s Guide 33
5.5.7 Erasing Application Keys
The Erase App Keys option lists applications; you can choose to delete the keys to these
applications. The applications listed no longer exist in the terminal, but the terminal has found
keys that are still associated to them. These orphan keys are the only ones that the extended
menu allows you to erase.
The i6500 terminal keeps the keys of deleted applications so that if a new version of the
application is downloaded, the keys for that application will already be loaded in the terminal.
However, if an application is no longer needed, the customer may choose to delete the keys
using this menu option.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
Security
Key Injection
Key Check Value
Erase App Keys
Serialnum Inject
Press [], [], Enter] to select Erase App Keys.
Erase App Keys
App A
App B
Select the application with the keys you want to
delete.
Erase App Keys?
No
Yes
Select Yes or No.
Processing Displays if app keys were deleted.
You are returned to the previous menu.
34 Chapter 5 Supervisor Menu
Section 5.6 System Parameters
5.5.8 Injecting a Serial Number
Authorized repair technicians perform this procedure when replacing a damaged terminal.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Press [], [], [Enter] to select Security.
Security
Key Injection
Key Check Value
Erase App Keys
Serialnum Inject
Press [], [], [], [Enter] to select Serialnum
Inject.
Inject Serial #
Wait for online…
The terminal will now accept a serial number
injection.
5.6 System Parameters
The system parameters are explained in the following chapter.
Ingenico 6500 User’s Guide 35
Chapter 6
System Parameters Menu
6.1 Overview
This chapter explains how change system parameters. These parameters allow you to indicate
the download method, set the download port, setup the port, and configure the host port’s auto
detect feature.
To view a list of current parameter settings, see Viewing All Parameter Values on page 20.
All system parameters are saved in the public file, sysPara.cfg, which can be read by all
applications that reside in the terminal.
6.2 Setting the Download Method
Use this procedure to select IBMEFT, NCREFT, or Zontalk as your download method.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [Enter] to select Download Method.
Download Method
IBMEFT
NCREFT
Zontalk
Select the method you want.
Note: The default is IBMEFT.
36 Chapter 6 System Parameters Menu
Section 6.3 Selecting the Download Port
GEMS
Germany
Updating
6.3 Selecting the Download Port
Use this procedure to select the download port.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [Enter] to select Download Port.
Download Port
Port1
Port2
Port3
Select the port that you want to use as the
download port.
Ingenico 6500 User’s Guide 37
6.4 Setting Up the Port
6.4.1 Selecting the Download Interface Type
Use this procedure to select RS232, RS85, Ethernet, etc. as the interface type.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Download Port
Port1
Port2
Port3
Select the appropriate download port (1 for Host, 2
for Aux, or 3 for E-NET).
PortX
Interface Type
Baud Rate
Data Bits
Press [Enter] to select Interface Type.
PortX
Auto Detect
RS232
RS485
Tailgate
USB
Ethernet
Dial
Select the communications method you want. If
you select Auto Detect, the port will automatically
detect the communications type of a cable plugged
into the Host port.
38 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.2 Setting the Baud Rate
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Dial
Select the port you want (By default, Port 1 = Host,
Port 2 = Aux, Port 3 = E-NET port - Ethernet, Dial
= I.T.I.).
Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Press [], [Enter] to select Baud Rate.
If configuring the Dial port (I.T.I. port), select
Modem Speed.
Baud Rate
300
600
1200
Select the appropriate baud rate (you can scroll
down to see more options).
Updating Press [Can] to return to the previous menu.
Ingenico 6500 User’s Guide 39
6.4.3 Setting the Data Bits
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Select Port1, Port2, or Port3.
(By default, Port 1 = Host, Port 2 = Aux, Port 3 =
E-NET port - Ethernet.)
Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Press [], [Enter] to select Data Bits.
Data Bits
5
6
7
8
Select the appropriate data bits value.
Updating
40 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.4 Setting the Stop Bits
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Select Port1, Port2, or Port3.
(By default, Port 1 = Host, Port 2 = Aux, Port 3 =
E-NET port - Ethernet.)
Set Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Press [], [], [Enter] to select Stop Bits.
Stop Bits
1
2
Select the appropriate stop bits value.
Updating
Ingenico 6500 User’s Guide 41
6.4.5 Setting the Parity
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Select Port1, Port2, or Port3.
(By default, Port 1 = Host, Port 2 = Aux, Port 3 =
E-NET port - Ethernet.)
Set Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
Press [], [], [], [Enter] to select Parity.
Parity
None
Odd
Even
Select the appropriate parity.
42 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.6 Defining the LAN Address
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Select Port1 or Port2.
(By default, Port 1 = Host, Port 2 = Aux.)
Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
LAN Address
Press [], [], [], [], [Enter] to select LAN
Address.
LAN Address
Old Value: 104
Enter New Value:
Key the appropriate LAN address, then press
[Enter].
Ingenico 6500 User’s Guide 43
6.4.7 Setting the Retry Count
This option sets the number of times the COM port should retry in the event of failure (0 to 10).
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Select Port1 or Port2.
(By default, Port 1 = Host, Port 2 = Aux.)
Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
LAN Address
Retry Count
Press [], [], [], [], [], [Enter] to select Retry
Count.
Retry Count
Old Value: 4
Enter New Value:
Enter the number of times the COM port should
retry in the event of failure (0 to 10).
44 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.8 Setting the Response Timeout
This option sets the amount of time after which the port should cease waiting for a response,
in units of 1/100 of a second.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Select Port1, Port2, or Port3.
(By default, Port 1 = Host, Port 2 = Aux, Port 3 =
E-NET port - Ethernet.)
Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
LAN Address
Retry Count
Response TMO
Press [] six times, and then press [Enter] to
select Response TMO (timeout).
Response TMO
Old Value: 300
Enter New Value:
Enter an amount of time after which the port
should cease waiting for a response, in units of
1/100 of a second.
Ingenico 6500 User’s Guide 45
6.4.9 Setting the Poll Timeout
Poll Timeout is the amount of time the host waits for a response after transmitting a device poll
before it records a device poll timeout, in units of one-tenths of a second.
This time varies. It depends on the number of devices connected to the host system. The more
devices connected to the host, the longer it takes the host to poll each device. If the PIN pad
device misses more than 16 consecutive polls, the host will abandon the device.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Select Port1 or Port2.
(By default, Port 1 = Host, Port 2 = Aux.)
Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
LAN Address
Retry Count
Response TMO
Poll TMO
Press [] seven times, and then press [Enter] to
select Poll TMO (timeout).
Poll TMO
Old Value: 300
Enter New Value:
Enter an amount of time after which the port
should cease polling, in units of 1/100 of a second.
46 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.10 Setting the Turnaround Timeout
The Turnaround Timeout indicates the time a concentrator or a hub will wait between its
request for data and a device's response in a poll sequence.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Select Port1 or Port2.
(By default, Port 1 = Host, Port 2 = Aux.)
Port X
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
LAN Address
Retry Count
Response TMO
Poll TMO
Turnaround TMO
Press [] eight times, then press [Enter] to select
Turnaround TMO.
Turnaround TMO
Old Value: 300
Enter New Value:
Enter an amount of time after which the port
should cease turnaround, in units of 1/100 of a
second.
Ingenico 6500 User’s Guide 47
6.4.11 Defining the DHCP Address
DHCP is dynamic host configuration protocol. If the terminal is working in Ethernet mode, and
if DHCP is ON, the terminal can ask the remote server to assign an IP address for it.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
Retry Count
Response TMO
DHCP
Press [] seven times, then press [Enter] to select
DHCP.
DHCP
None
Auto
Select None or Auto, and then press [Enter].
Updating
48 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.12 Defining the Local IP Address
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Press [] five times, then press [Enter] to select
Local IP.
Local IP
123.456.789.012
Enter the local IP address.
Ingenico 6500 User’s Guide 49
6.4.13 Setting the Local IP Port Number
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Local IP Port
Press [] six times, then press [Enter] to select
Local IP Port.
Local IP Port
Old Value: XXXXX
Enter New Value:
Enter the local IP port number.
50 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.14 Defining the Server IP Address
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Local IP Port
Server IP
Press [] seven times, then press [Enter] to select
Server IP.
Server IP
123.456.789.012
Enter the server IP address.
Ingenico 6500 User’s Guide 51
6.4.15 Setting the Server IP Port Number
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Local IP Port
Server IP
Server IP Port
Press [] eight times, then press [Enter] to select
Server IP Port.
Server IP Port
Old Value: XXXXX
Enter New Value:
Enter the server IP port number.
52 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.16 Masking Your IP Address
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Local IP Port
Server IP
Server IP Port
IP Add Mask
Press [] nine times, then press [Enter] to select
IP Add Mask (IP address mask).
IP ADD MASK
XXX.XXX.XXX.XXX
Enter the IP address to mask.
Updating
Ingenico 6500 User’s Guide 53
6.4.17 Setting the Gateway
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Local IP Port
Server IP
Server IP Port
IP Add Mask
Gateway
Press [] ten times, then press [Enter] to select
Gateway.
Gateway
XXX.XXX.XXX.XXX
Enter the address of the gateway.
Updating…
54 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.18 Setting the Primary DNS
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Local IP Port
Server IP
Server IP Port
IP Add Mask
Gateway
Primary DNS
Press [] eleven times, then press [Enter] to
select Primary DNS.
Primary DNS
XXX.XXX.XXX.XXX
Enter the address of the Primary DNS.
Updating…
Ingenico 6500 User’s Guide 55
6.4.19 Setting the Secondary DNS
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Press [], [], [Enter] to select Port3, the E-NET
port - Ethernet.
Port3
Interface Type
Baud Rate
Data Bits
Stop Bits
Parity
DHCP
Local IP
Local IP Port
Server IP
Server IP Port
IP Add Mask
Gateway
Primary DNS
Secondary DNS
Press [] twelve times, then press [Enter] to select
Secondary DNS.
Secondary DNS
XXX.XXX.XXX.XXX
Enter the address of the secondary DNS.
56 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
Updating…
6.4.20 Setting the Domain Name
This option is reserved for future use.
6.4.21 Setting Up the Phone Number to Dial
If you are using the I.T.I port, you can define a phone number for this port to dial.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Dial
Press [], [], [], [Enter] to select Dial to
configure the I.T.I. port.
Dial
Dial Phone Num
Modem Speed
Press [Enter] to select Dial Phone Num.
Phone Num
Old Value: XXXXX
Enter New Value:
Enter the server IP port number.
Ingenico 6500 User’s Guide 57
6.4.22 Setting Up the Modem Speed
If you are using the I.T.I port, you can define the modem speed.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Dial
Press [], [], [], [Enter] to select Dial to
configure the I.T.I. port.
Dial
Dial Phone Num
Modem Speed
Press [], [Enter] to select Modem Speed.
Modem Speed
2400
4800
9600
Use the arrows to select the appropriate modem
speed, and then press [Enter].
Updating
58 Chapter 6 System Parameters Menu
Section 6.4 Setting Up the Port
6.4.23 Changing the Position of the Host Port or Aux Port
The ports are labeled Host, Aux, E-NET, I.T.I., and by default, Port 1 = Host, Port 2 = Aux,
Port 3 = Ethernet. However, you may configure Port 1, 2, or 3 as the Host port or Aux port
through this menu option. For example, if your host uses Ethernet, you may set your host port
as Port 3.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Press [], [], [Enter] to select Setup Port.
Setup Port
Port1
Port2
Port3
Dial
Host Port
Aux Port
Press [] until you reach Host or Aux port, and
then press [Enter].
Dial
COM1
COM2
COM3
Select the COM port you want.
Updating
Ingenico 6500 User’s Guide 59
6.5 Configuring the Host Port Auto Detect Feature
By default, the Host port is set to automatically detect the communications method being used:
RS232, RS485 IVI LAN protocol, RS485 Tailgate protocol, USB, or PoweredUSB.
6.5.1 Disabling or Enabling the Auto Detect Feature
By default, the Host port’s Auto Detect feature is enabled.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Auto Detect
Press [], [], [], [Enter] to select Auto Detect.
Auto Detect
AD On/Off
AD Timeout
AD Retry Times
Press [Enter] to select On/Off.
AD On/Off
Off
On
Select the option you want.
60 Chapter 6 System Parameters Menu
Section 6.5 Configuring the Host Port Auto Detect Feature
6.5.2 Setting the Auto Detect Timeout
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Auto Detect
Press [], [], [], [Enter] to select Auto Detect.
Auto Detect
AD On/Off
AD Timeout
AD Retry Times
Press [], [Enter] to select AD Timeout.
AD Timeout
Old Value: XXXXXXXXX
Enter New Value:
Enter the amount of time after which the unit will
cease trying to automatically detect the
communications in the Port 1, in units of 1/100 of a
second.
Ingenico 6500 User’s Guide 61
6.5.3 Setting the Auto Detect Retry Times
The Auto Detect Retry Times indicates how many times the terminal will attempt a
communications protocol before trying the next one on the list. For example, if it is set to 3,
when the terminal starts up, it will try 3 times to connect to the HOST in USB mode. If it fails,
then it will try 3 times to connect to the HOST in RS485 mode. If it fails, then it will try 3 times
to connect to the host in Tailgate mode. If it fails, then it will decide that COM1 is working in
RS232 mode. Therefore, the less retry times, the less amount of time it will take to auto-detect
the communications type.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Auto Detect
Press [], [], [], [Enter] to select Auto Detect.
Auto Detect
AD On/Off
AD Timeout
AD Retry Times
Press [], [], [Enter] to select AD Retry Times.
AD Retry Times
Old Value: XXXXX
Enter New Value:
The current value displays. Enter the number of
times to retry the auto-detection of the Host port,
from 0 to 10.
62 Chapter 6 System Parameters Menu
Section 6.6 Editing Parameters
6.6 Editing Parameters
This option allows you to edit NAR SSA parameters.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Press [], [], [], [Enter] to select Supervisor
Menu.
Enter Password: Key password [2] [6] [3] [4], then press [Enter].
Supervisor Menu
Change Password
Application File
Security
Sys Parameters
Press [], [], [], [Enter] to select Sys
Parameters.
Sys Parameters
Download Method
Download Port
Setup Port
Auto Detect
Parameter Editor
Press [] four times, and then press [Enter] to
select Parameter Editor.
Parameter ID:
Enter the parameter ID (maximum three digits).
Updating
The following table lists the parameter ID numbers, descriptions, and values. This table is from
the internal document, NAR SSA Library: Security Part, version 1.23.
The system parameter file is a public file that resides at the root directory of the terminal’s
System & Security Application. This file records the system parameter settings made through
the supervisor menu. The financial application is allowed to read from this file.
Each parameter occupies 16 bytes in the parameter file. A null terminator is required and
saved for character strings, except when the string length is 16. In such case, only 16 bytes of
data are saved.
Ingenico 6500 User’s Guide 63
ID Parameter Name Description Value Data
0 PAR_ENABLE_KEY_BEEP enable/disable beep tone
on key entry
FALSE 0 – disable
TRUE 1 – enable*
uint8
1 PAR_KEY_BEEP_LEN beep length on key press 0xFFFFFF11 ~ 0xFFFFFF13
(HMI_BEEP_CLICK* ~
HMI_BEEP_LONG)
Uint3
2
2 PAR_KEY_BEEP_TONE beep frequency on key
press
0xFFFFFF01 ~ 0xFFFFFF03
(HMI_BEEP_LOW ~
HMI_BEEP_HIGH)
Uint3
2
3 PAR_DEVICE_TYPE Key entry device or
signature capture device.
0 – key entry device
1 – signature capture device
Uint8
4 PAR_LCD_CONTRAST LCD contrast setting for
whole device.
0~100
key entry device default contrast =
100,
signature cap device default contrast
=50
Uint8
5 PAR_KEY_INJ_PORT Key injection port setting “COM1” – com 1*
“COM2” – com2
“ETH” - Ethernet
Char[
5]
6 PAR_MANUFACTURE_ID Manufacture ID “INGNAR”* Char[
16]
7 PAR_DEVICE_TYPE_ID Device type ID e.g. “i6550N”, “i6510N”… Char[
16]
8 PAR_BKLT_TIMEOUT Backlight turn off timeout 8 bytes, 0~0xFFFFFFFFFFFFFFFF*,
10ms a unit, default is always on.
Uint6
4
9 PAR_LCD_BACKLIGHT LCD backlight 0-100 Uint8
10 PAR_AUTO_DET_RES Auto detect port 1 result AUTO_DET_RS232 0 – RS232
AUTO_DET_RS485 1 – RS485
AUTO_DET_TALIF_IVILAN 2 –
TALIF IVILAN
AUTO_DET_TAILGATE 3 – IBM
TAILGATE
AUTO_DET_USB 4 – USB
Uint8
11 PAR_AUTO_DET_ONOFF Auto detect port 1 on or
off.
FALSE 0 – off*
TRUE 1 – on
Uint8
12 PAR_AUTO_DET_TIMEOU
T
Auto detect port 1 timeout 4 bytes. >0, 10ms a unit. Uint3
2
13 PAR_AUTO_DET_RETRY Auto detect port 1 retry
times.
1 ~ 10 Uint8
14 RESERVED Auto detect setting
reserved
N/A
64 Chapter 6 System Parameters Menu
Section 6.6 Editing Parameters
ID Parameter Name Description Value Data
15 RESERVED Auto detect setting
reserved
N/A
16 RESERVED Auto detect setting
reserved
N/A
17 RESERVED Auto detect setting
reserved
N/A
18 RESERVED Auto detect setting
reserved
N/A
19 RESERVED Auto detect setting
reserved
N/A
20 PAR_EFTL_LEVEL_NUM EFTL level number 0 ~ 9999 Uint1
6
21 PAR_EFTP_LEVEL_NUM EFTP level number 0 ~ 9999 Uint1
6
22 PAR_DWL_METHOD Download method setting SP_DLLM_IBMEFT 0 – IBMEFT*
SP_DLLM_NCREFT 1 –
NCREFT
SP_DLLM_ZONTALK 2 - ZONTALK
SP_DLLM_GEMS 3 - GEMS
SP_DLLM_GERMANY 4 – Germany
Security Download
Uint8
23 PAR_DWL_PORT_NUM Download port setting “COM1” – COM 1*
“COM2” – COM2
“COM3” – COM3
Char[
5]
24 PAR_DWL_PORT_TYPE Download port type
setting
PORT_AUTO
0 – auto detect (COM1)
PORT_RS232 *
1 – RS232 (COM1, COM2)
PORT_RS485
2 – RS485 (COM1, COM2)
PORT_TAILGATE
3 – Tailgate (COM1)
PORT_USB
4 – USB (COM1)
PORT_ETHERNET
5 – Ethernet (COM3)
PORT_ATMODEM
6 – Dial (COM1, COM2)
PORT_3201
7 – 3201 (COM1)
Uint8
Ingenico 6500 User’s Guide 65
ID Parameter Name Description Value Data
25 PAR_LAST_DWL_RESULT Last download result RES_NO_DWN_ATTEMPT *
0 - no download attempt yet.
RES_DWN_OK
1- last download result
successfully
RES_COMM_TX_ERROR
2 - communication transmit error
RES_COMM_REC_ERROR
3 - communication receive error
RES_QUALIFY_BLOCK_ERROR
4 - qualify data block error
RES_BAD_PROG_ERROR
5 - bad program
RES_UNSUPPORT_HEADER_ERR
OR
6 - Unsupport eftl header file error
RES_BAD_INDEX_ERROR
7 - bad program index error
RES_NO_DWN_KEY_ERROR
8 - no download key error
RES_SCHEDULE_DWN_ERROR
9 - fail to schedule download error
RES_SEEK_BLOCK_ERROR
10 - fail seek block error
RES_LOST_BLOCK_ERROR
11 - lost block error
RES_GET_BLOCK_ERROR
12- fail to get block
RES_DECODE_BLOCK_ERROR
13 -fail to decode block
RES_CRC_ERROR
14 - crc error
RES_COMPLETE_PROGRAM_ER
ROR
15 - fail to complete program
RES_OPEN_DWN_SESSION_ERR
OR
16 - Fail to open download
session.
RES_SEND_CERTIFIC_ERROR
17 - fail to send certific data.
Uint8
66 Chapter 6 System Parameters Menu
Section 6.6 Editing Parameters
ID Parameter Name Description Value Data
RES_BDL_CFS_DWN_ERROR
18 - batch download CFS error
RES_BDL_DFS_DWN_ERROR
19 – batch download DFS error
RES_UPD_EFT_VER_ERROR
20 - fail to update eftl/eftp version
RES_LOST_DWN_FILE_ERROR
21 - download file lost error
RES_CFS_AUTH_ERROR
22 - cfs authentication error
RES_CFS_DEC_ERROR
23- Cfs decryption error
RES_DFS_AUTH_ERROR
24 - Dfs authentication error
RES_DFS_DEC_ERROR
25 - DFS decryption error
RES_FILE_WRITE_ERROR
26 - file write error
RES_FILE_READ_ERROR
27 - file read error
RES_NO_CFS_SPACE_ERROR
28 - cfs no space error
RES_NO_DFS_SPACE_ERROR
29 - Dfs no space error
RES_LOST_CERTIFIC_ERROR
30 – lost certific file error
RES_UNKNOWN_ERROR
31 - unknown error
RES_MEMORY_ERROR
32 – memory error
RES_APP_NOT_EXIST
33 - data file application doesn't
exist
26 PAR_HOST_PORT_NUM Port number assigned to
the host interface
“COM1” – COM 1*
“COM2” – COM2
“COM3” – COM3
Char[
5]
27 PAR_AUX_PORT_NUM Port number assigned to
the AUX interface
“COM1” – COM1
“COM2” – COM2*
“COM3” – COM3
Char[
5]
Ingenico 6500 User’s Guide 67
ID Parameter Name Description Value Data
28 RESERVED Download setting
reserved.
N/A
29 RESERVED Download setting
reserved.
N/A
30 PAR_COM1_BAUD_RATE COM1 baud rate setting 1 – COM_BAUD_50
2 - COM_BAUD_75
3 - COM_BAUD_150
4 - COM_BAUD_300
5 – COM_BAUD_600
6 – COM_BAUD_1200
7 – COM_BAUD_2400
8 – COM_BAUD_4800
9 – COM_BAUD_9600
10 – COM_BAUD_19200*
11 – COM_BAUD_38400
12 – COM_BAUD_57600
13 – COM_BAUD_76800
14 - COM_BAUD_115200
Uint8
31 PAR_COM1_DATA_BITS COM1 data bits setting 1 - COM_DATASIZE_5
2 - COM_DATASIZE_6
3 - COM_DATASIZE_7
4 - COM_DATASIZE_8*
Uint8
32 PAR_COM1_STOP_BITS COM1 stop bits setting 1 - COM_STOP_1*
2 - COM_STOP_2
Uint8
33 PAR_COM1_PARITY COM1 parity setting 1 – COM_PARITY_NONE*
2 – COM_PARITY_ODD
3 – COM_PARITY_EVEN
Uint8
34 PAR_COM1_LAN_ADDRES
S
COM1 LAN address
setting
1 byte number, default = 0x65 uint8
35 PAR_COM1_RETRY_COUN
T
COM1 failure retry count 1~10, default 3 times. uint8
36 PAR_COM1_RESP_TIMEO
UT
COM1 response timeout 4 bytes number, 10ms a unit, default
= 1000
uint3
2
37 PAR_COM1_POLL_TIMEO
UT
COM1 poll timeout 4 bytes number, 10ms a unit, default
= 3000
uint3
2
38 PAR_COM1_TURNAROUN
D_TIMEOUT
COM1 turn around
timeout
4 bytes number, 10ms a unit. default
= 300
uint3
2
68 Chapter 6 System Parameters Menu
Section 6.6 Editing Parameters
ID Parameter Name Description Value Data
39 PAR_COM1_INTERFACE_T
YPE
COM1 connection
interface type
PORT_AUTO
0 – auto detect
PORT_RS232 *
1 – RS232
PORT_RS485
2 – RS485
PORT_TAILGATE
3 – Tailgate
PORT_USB
4 – USB
PORT_ETHERNET
5 – Ethernet
PORT_ATMODEM
6 – Dial
PORT_3201
7 – 3201
uint8
30
~4
9
RESERVED COM1 setting reserved. N/A
50 PAR_COM2_BAUD_RATE COM2 baud rate setting 1 – COM_BAUD_50
2 - COM_BAUD_75
3 - COM_BAUD_150
4 - COM_BAUD_300
5 – COM_BAUD_600
6 – COM_BAUD_1200
7 – COM_BAUD_2400
8 – COM_BAUD_4800
9 – COM_BAUD_9600
10 – COM_BAUD_19200*
11 – COM_BAUD_38400
12 – COM_BAUD_57600
13 – COM_BAUD_76800
14 - COM_BAUD_115200
Uint8
51 PAR_COM2_DATA_BITS COM2 data bits setting 1 - COM_DATASIZE_5
2 - COM_DATASIZE_6
3 - COM_DATASIZE_7
4 - COM_DATASIZE_8*
Uint8
52 PAR_COM2_STOP_BITS COM2 stop bits setting 1 - COM_STOP_1*
2 - COM_STOP_2
Uint8
Ingenico 6500 User’s Guide 69
ID Parameter Name Description Value Data
53 PAR_COM2_PARITY COM2 parity setting 1 – COM_PARITY_NONE*
2 – COM_PARITY_ODD
3 – COM_PARITY_EVEN
Uint8
54 PAR_COM2_LAN_ADDRES
S
COM2 LAN address
setting
1 byte number, default = 0x65 Uint8
55 PAR_COM2_RETRY_COUN
T
COM2 failure retry count 1~10, default 3 times Uint8
56 PAR_COM2_RESP_TIMEO
UT
COM2 response timeout 4 bytes number, >0, 10ms a unit,
default=1000
Uint3
2
57 PAR_COM2_POLL_TIMEO
UT
COM2 poll timeout 4 bytes number, >0, 10ms a unit,
default=3000
Uint3
2
58 PAR_COM2_TURNAROUN
D_TIMEOUT
COM2 turn around
timeout
4 bytes number, >0, 10ms a unit. ,
default=300
Uint3
2
59 PAR_COM2_INTERFACE_T
YPE
COM2 connection
interface type
PORT_RS232 *
1 – RS232
PORT_RS485
2 – RS485
PORT_TAILGATE
3 – Tailgate
PORT_USB
4 – USB
PORT_ETHERNET
5 – Ethernet
PORT_ATMODEM
6 – Dial
PORT_3201
7 – 3201
uint8
60
~6
9
RESERVED COM2 setting reserved. N/A
70 Chapter 6 System Parameters Menu
Section 6.6 Editing Parameters
ID Parameter Name Description Value Data
70 PAR_COM3_BAUD_RATE COM3 baud rate setting 1 – COM_BAUD_50
2 - COM_BAUD_75
3 - COM_BAUD_150
4 - COM_BAUD_300
5 – COM_BAUD_600
6 – COM_BAUD_1200
7 – COM_BAUD_2400
8 – COM_BAUD_4800
9 – COM_BAUD_9600
10 – COM_BAUD_19200*
11 – COM_BAUD_38400
12 – COM_BAUD_57600
13 – COM_BAUD_76800
14 - COM_BAUD_115200
Uint8
71 PAR_COM3_DATA_BITS COM3 data bits setting 1 - COM_DATASIZE_5
2 - COM_DATASIZE_6
3 - COM_DATASIZE_7
4 - COM_DATASIZE_8*
Uint8
72 PAR_COM3_STOP_BITS COM3 stop bits setting 1 - COM_STOP_1*
2 - COM_STOP_2
Uint8
73 PAR_COM3_PARITY COM3 parity setting 1 – COM_PARITY_NONE*
2 – COM_PARITY_ODD
3 – COM_PARITY_EVEN
Uint8
74 PAR_ETH_DHCP Ethernet DHCP setting 0 – NONE*
1 – AUTO
Uint8
75 PAR_ETH_LOCAL_IP_ADD Ethernet local IP address
setting
4 bytes contain the IP address Uint8
[4]
76 PAR_ETH_LOCAL_IP_POR
T
Ethernet local IP port 2 bytes number. Uint1
6
77 PAR_ETH_REMOTE_IP_AD
D
Ethernet remote IP
address setting
4 bytes contain the IP address Uint8
[4]
78 PAR_ETH_REMOTE_IP_PO
RT
Ethernet remote IP port 2 bytes number Uint1
6
79 PAR_COM3_RETRY_COUN
T
COM3 failure retry count 1~10, default 3 times Uint8
80 PAR_COM3_RESP_TIMEO
UT
COM3 response timeout 4 bytes number, >0, 10ms a unit,
default=1000
Uint3
2
81 PAR_ETH_MASK Ethernet mask 4 bytes Uint8
[4]
Ingenico 6500 User’s Guide 71
ID Parameter Name Description Value Data
82 PAR_ETH_GATEWAY Ethernet gateway 4 bytes Uint8
[4]
83 PAR_ETH_PRIM_DNS Ethernet primary dns 4 bytes Uint8
[4]
84 PAR_ETH_SECN_DNS Ethernet secondary dns 4 bytes Uint8
[4]
85 PAR_ETH_DOMAIN Ethernet domain name maximum length of 16 bytes char[
17]
86 PAR_COM3_INTERFACE_T
YPE
COM3 connection
interface type
PORT_RS232
1 – RS232
PORT_RS485
2 – RS485
PORT_TAILGATE
3 – Tailgate
PORT_USB
4 – USB
PORT_ETHERNET *
5 – Ethernet
PORT_ATMODEM
6 – Dial
PORT_3201
7 – 3201
uint8
87
~8
9
RESERVED COM3 setting reserved. N/A
90
~9
9
RESERVED Reserved parameters N/A
10
0
PAR_MODEM_PHONE_NU
M
Modem phone number maximum length of 16 bytes char[
17]
10
1
PAR_MODEM_SPEED Modem speed 1 – COM_BAUD_50
2 - COM_BAUD_75
3 - COM_BAUD_150
4 - COM_BAUD_300
5 – COM_BAUD_600
6 – COM_BAUD_1200
7 – COM_BAUD_2400
8 – COM_BAUD_4800
9 – COM_BAUD_9600
10 – COM_BAUD_19200
uint8
72 Chapter 6 System Parameters Menu
Section 6.6 Editing Parameters
ID Parameter Name Description Value Data
11 – COM_BAUD_38400
12 – COM_BAUD_57600
13 – COM_BAUD_76800
14 - COM_BAUD_115200
10
2~
10
9
RESERVED Reserved for modem
settings
N/A
11
0
PAR_APPL_COMMENT Application comment maximum length of 16 bytes char[
17]
11
1~
12
6
RESERVED Reserved parameters N/A
12
7
PAR_VER_REV_INFO Version/Revision
information for system
parameter file.
Maximum length of 16 ASCII bytes,
the format is 1byte 1byte 14byte
‘ V R Comments’
Char[
17]
Ingenico 6500 User’s Guide 73
Chapter 7
Diagnostic Menu
7.1 Overview
This chapter describes the diagnostic tests that the customer can perform on the Ingenico
6500. The diagnostic tests allow you to isolate failures in field-installed Ingenico 6500 units.
These tests are part of the operating system and are not changed by applications. The
diagnostics are menu-driven with features that allow a logical progression through the tests.
Once a test is selected, a test or a series of tests will be performed on the selected entity. The
result of the test will be displayed to facilitate diagnosis of the malfunctioning parts.
7.2 Testing the Display Contrast
To change the display contrast, see Changing the Display Contrast on page 12. To test the
display contrast, follow this procedure. This test tests all pixels to see if they are working.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Press [], [Enter] to select Display.
The pixels are tested to determine if any are not
working, or are stuck on. The unit goes through the
following sequence:
All pixels on – White screen displays.
Every other pixel off – Light gray screen displays.
All pixels off – Dark gray screen displays.
Every other pixel on – Light gray screen displays.
74 Chapter 7 Diagnostic Menu
Section 7.3 Testing the Keypad
7.3 Testing the Keypad
This allows you to test each key to ensure the proper value returns.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Press [], [Enter] to select Keypad.
Keypad
0 (0x30)
To exit, press “CAN”
Press a key to test. (Here, we pressed 0).
The key value and hexadecimal value stored in the
terminal’s memory returns. When finished, press
[CAN].
7.4 Testing the Beeper
This feature tests the beeper by sounding and displaying each possible beep type.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
Press [], [Enter] to select Beeper.
Ingenico 6500 User’s Guide 75
Beeper
Length of beep:
Click/Short/Long
Frequency of beep:
Low/Midtone/High
The terminal displays and sounds each possible
beep type.
7.5 Testing the RS232 Connection
This feature tests the RS232 connection.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Press [], [Enter] to select RS232.
RS232
COM1
COM2
Select the communications port to test.
RS232
Host 19200, None, 8
Test
The results of the test display.
Press [Can] to exit.
76 Chapter 7 Diagnostic Menu
Section 7.6 Testing the RS485 Tailgate Connection
7.6 Testing the RS485 Tailgate Connection
This feature tests the RS485 Tailgate connection on the HOST port.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
Press [], [Enter] to select Tailgate.
Tailgate
IBM 46xx Test
2A23 (0x68)
The results of the test display. To exit, press [Can].
Ingenico 6500 User’s Guide 77
7.7 Testing the USB Port
This feature tests the USB connection.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Press [], [Enter] to select USB.
USB Diagnostic
Connect USB Port OK
Start PC App then
Push OK Key to send
1. From the HOST, start uloop.exe.
2. From the terminal, press [Enter].
USB Diagnostic
MESSAGE n
Send . . .
The results of the test display. To exit, press [Can].
78 Chapter 7 Diagnostic Menu
Section 7.8 Testing the Magnetic Stripe Reader
7.8 Testing the Magnetic Stripe Reader
This feature tests the magnetic stripe reader.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Mag Stripe Reader
Press [], [Enter] to select Mag Stripe Reader.
Mag Stripe Reader
Swipe Card Now
Swipe a magnetic stripe card.
Mag Stripe Reader
3 tracks read, track 1 Info:
isoTrackNumber=4,
isoStatus=ffffebff isoLength=0
The terminal displays the results of the test for
each track.
Ingenico 6500 User’s Guide 79
7.9 Testing the Smart Card Reader
This feature tests the smart card reader.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Mag Stripe Reader
Smart Card Reader
Press [], [Enter] to select Smart Card Reader.
Smart Card Reader
Insert Card Now
Insert a smart card.
Smart Card Reader
SynchXXX card
The terminal displays the results of the smart card
test.
Smart Card Reader
Please remove the card!
Remove the card.
80 Chapter 7 Diagnostic Menu
Section 7.10 Testing the SAMs
7.10 Testing the SAMs
This feature tests communication between the SAM slots and the SAM micro-controller (SMC).
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Mag Stripe Reader
Smart Card Reader
SAM
Press [], [Enter] to select SAM.
SAM
Found SAM Slot1.
Found SAM Slot2.
Found SAM Slot3.
Found SAM Slot4.
SAM
Check Slot2 ATR
Read data from Slot2
(Result)
ATR means answer to reset.
SAM
Power off all slots
Close all smc slots
SMC stands for SAM micro-controller.
Ingenico 6500 User’s Guide 81
7.11 Testing the Touch Screen
This feature displays a grid. When you touch anywhere on the screen, a box on the grid is
darkened. This test is for the i6550 only.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Mag Stripe Reader
Smart Card Reader
SAM
Touch Screen
Press [], [Enter] to select Touch Screen.
This feature displays a grid. When you tap the
screen, a box on the grid is darkened to let you
know where you tapped. This allows you to test a
portion of the screen you suspect may be having
problems.
Note: To return to the previous menu, tap the X in
the top left corner.
82 Chapter 7 Diagnostic Menu
Section 7.12 Testing Signature Capture
7.12 Testing Signature Capture
This feature displays a signature capture screen, so you can test how a signature inks and
displays on the screen. This test is for the i6550 only.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Mag Stripe Reader
Smart Card Reader
SAM
Touch Screen
Signature Capture
Press [], [Enter] to select Signature Capture.
This feature displays a signature capture screen,
so you can test how a signature inks and displays
on the screen.
When finished, tap OK.
OK CANCEL
Ingenico 6500 User’s Guide 83
7.13 Testing Pen Calibration
If your terminal is not correctly interpreting pen touches, use this test to adjust the pen
calibration. This test is for the i6550 only.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Mag Stripe Reader
Smart Card Reader
SAM
Touch Screen
Signature Capture
Pen Calibration
Press [], [Enter] to select Pen Calibration.
Please remove hands/objects
from around the display
Calibration will start in 3
seconds…
Using the stylus, tap the four-box grid. The box
moves around to the next corner; tap again.
Repeat until you are notified if the test was
successful.
Calibrate Pen
Please tap box
84 Chapter 7 Diagnostic Menu
Section 7.14 Testing Finger Calibration
You are notified if the calibration succeeded or
failed.
7.14 Testing Finger Calibration
If your terminal is not correctly interpreting finger touches, use this test to adjust the finger
calibration. This test is for the i6550 only.
Display Action
To access the extended menu, restart the
terminal by pressing [1] + [CAN] + [OK]; while
the terminal is starting up, access the extended
menu by pressing the [1] and [3] keys
simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Beeper
RS232
Tailgate
USB
Mag Stripe Reader
Smart Card Reader
SAM
Touch Screen
Signature Capture
Pen Calibration
Finger Calibration
Press [], [Enter] to select Finger Calibration.
Please remove
hands/objects from
around the display,
calibration will start in 3
seconds…
Calibrate Pen
Calibration Succeeded!
Ingenico 6500 User’s Guide 85
Using your finger, touch the four-box grid. The
box moves around to the next corner; touch
again.
Tip: For the calibration to succeed, you need to
touch the buttons from the side: Touch the left
buttons with your left hand and the right buttons
with your right hand.
Repeat until you are notified that the test was
successful.
You are notified if the finger calibration was
successful.
If calibration failed, try again, making sure to
follow the preceding tip.
7.15 SCV Verification
This test is for internal Ingenico use only.
Calibrate Finger
Please touch box
Calibrate Finger
Calibration Succeeded!
86 Chapter 8 Architecture
Section 8.1 Overview
Chapter 8
Architecture
8.1 Overview
To understand downloading, it helps to understand the architecture of the Ingenico 6500
terminal. Terms explained in this chapter are used in the subsequent chapters. This chapter
explains the system architecture, how the unit connects to the host device, and the terminal’s
architecture.
8.2 System Architecture
The server (local or remote) sends information to the store controller (if present), which sends
it to each host or point of sale device - typically an electronic cash register (ECR), and each
ECR sends it to the Ingenico 6500 terminal attached to it. The Ingenico 6500 terminal in turn
sends information back through the chain. Figure 1 and Figure 2 illustrate the information flow
for stores with and without a store controller.
Figure 1 Single Unit Architecture Figure 2 Multiple Unit Architecture
Server
ECR
Ingenico 6500 ECR
Ingenico
6500
ECR
Ingenico
6500
ECR
Ingenico
6500
Store Controller
Host
Server
Ingenico 6500 User’s Guide 87
8.3 Host Connections
The point of sale (POS) system, which can be comprised of the server, store controller, and
host devices, communicates with the Ingenico 6500 terminal through an RS-232 or RS-485
serial interface, Ethernet LAN, or USB, depending on the requirements of the host device
(typically a computer or ECR). Data is sent using one of these interfaces over a cable that
connects the host device to the Ingenico 6500 terminal.
The Ingenico 6500 terminal can connect directly to a cash register, computer, Ethernet
LAN, or RS485 LAN. Peripherals such as check readers and printers can be connected to
the AUX port.
Depending on your configuration, there are two to four communication ports.
The HOST port, which connects to POS terminals, can connect to the following protocols:
RS232, USB/PoweredUSB, RS485 IVI LAN protocol, or RS485 Tailgate protocol (North
America only).
The AUX port is RS232 for connecting an auxiliary device such as a printer or check
reader.
The E-NET port (Ethernet 10 base T, TCP/IP) is available on certain configurations.
The ITI port is for ISDN and is available in Germany.
Note: For instructions on making these connections, refer to the Ingenico 6500
Installation Guide.
8.4 Terminal Architecture
Figure 3 Terminal Architecture
Millenium ASIC Processor
User Application
Digitizer
Processor
Stylus
Ingenico 6500
Cash RegisterStore Controller
LCD
MSR SCR
System & Security
Application
Maintenance
Application
Operating System
88 Chapter 8 Architecture
Section 8.4 Terminal Architecture
As illustrated in Figure 3 Terminal Architecture, the Millennium ASIC processor runs
programs that act as an interface between the ECR and the Ingenico 6500 terminal: the
operating system, system and security application, maintenance application, and user
application.
8.4.1 Operating System
The operating system is comprised of several elements. Some of the more prominent ones
are explained in this section.
Code File System
The operating system is separated in several code files, and any application can be
implemented as one or several code files. Code files can be run and downloaded
independently from each other. The Code File System (CFS) manages the storage of all
code files in flash devices. A configuration file lists all the code files composing and
describing an application. The System & Security Application manages the CFS.
Data File System
The Data File System (DFS) manages storage and organization of permanent data. The
DFS enables each application to create directories and to store data in files inside flash
devices.
Human Machine Interface
The Human Machine Interface (HMI) peripheral allows applications to interface to the
human element of the system through the sensory input/output devices present in the
system, such as the display, keypad, and buzzer.
Memory Management Unit
The Memory Management Unit (MMU) controls memory access permissions, aborting
illegal accesses. It protects the memory of the operating system and of each application, so
that applications cannot access or destroy data and code in the operating system or in
other applications.
Each application is fire walled from the other applications using the MMU. Each application
runs in its own MMU virtual context that prevents any other applications from accessing its
data. The operating system runs inside its own MMU virtual context in supervisor mode.
Each application runs inside its own MMU virtual context in user mode. The MMU
translates these virtual addresses into physical addresses. The MMU presents the physical
memory locations to a program so it can access the code and data. This partitioning
prevents any application from accessing other application data or operating system data.
All applications are linked at the same virtual address using the MMU. This allows
independent development of all applications using the same framework. However,
communications between applications are not completely prevented; they are managed
through the PAM.
Application Manager Peripheral
The Application Manager peripheral (PAM) is the main component of the multi-application
management system. It is in charge of the management of all UNICAPT32 native
applications, which run in the operating system simultaneously. The PAM provides
mechanisms that allow synchronization between applications and exchange of data.
Ingenico 6500 User’s Guide 89
System and Security Application
The System and Security Application (SSA) has two modules.
The system module contains the terminal’s extended menu, where users can
change options related to downloading, diagnostics, system parameters, and
system configuration.
The security module implements all security requirements, such as key injection
and key management. The cryptography functions of the operating system,
including key storage areas, are only accessible to the security module. The
security module provides a cryptography API to other applications. The SSA blocks
any user applications from using the HMI peripheral of the operating system. Thus,
all requests by the user application to display forms or receive touch or stylus input
must go through the SSA. The SSA then rejects any improper insecure requests,
such as:
— Activate more than 8 screen buttons (which could be used to
create a false PIN pad).
— Activate PIN entry with a prompt that has no valid MAC (if the
MACing option is on; this prevents the improper collection of the
encryption results of known data).
— Activate clear text entry with a prompt that has no valid MAC (if the
MACing option is on).
— Activate clear text entry with a prompt that contains words such as
PIN, NIP, etc. (if the MACing option is off).
— Retrieve pixel coordinates of individual screen touches (which
could be used to create a false PIN pad).
— Request more than 30 PIN encryptions within 15 seconds when
using MASTER PIN KEY.
Maintenance Application
The maintenance application is in charge of system components and secure application
download. It is an extension of the SSA and the SSA invokes it. It executes before other
user applications in order to check version numbers and download new software if needed.
The maintenance application communicates with the user application through the
peripheral application manager (PAM). The maintenance application has a downloader that
communicates with the host in the specified download protocol to receive data and send
responses. Each download protocol has its own download application.
The maintenance application sends the code files and application data files it receives to
the data file system (DFS) first. At the end of download, it releases the COM port, and then
requests an offline download from the SSA. The SSA maintenance module performs a
security call back to decrypt, unzip, and authenticate the code before it writes the code file
to the code file system (CFS). Also, it takes the data files from DFS, goes through the call
back function to authenticate it, and puts them in the right place within the DFS.
The download port selection, download protocol, and port setting can be set in the
supervisor menu (see Chapter 5, Supervisor Menu, on page 23).
90 Chapter 8 Architecture
Section 8.4 Terminal Architecture
User Application
A user application controls the terminal through customer-specific forms and prompts. User
applications are also called payment applications or financial applications. There can be a
single user application or multiple ones. User applications vary widely. An application may
be thick and contain much business logic, or it may be a thin layer that simply passes on
requests from the register. Ingenico provides standard user applications intended for
certain markets, or you can create your own user applications using Ingenico’s Ingedev
application development environment. In the North American market, standard user
applications include Retail Base Application and UPOS interface application.
A user application accesses secure functions, such as the display screen, screen buttons,
terminal keys, and signature capture, through the security module of the SSA. For all other
functions, such as port communications, smart card, and magnetic stripe reader, the user
application accesses the operating system directly.
8.4.2 Digitizer
The digitizer is a chip with software on it that handles the interface with the user. It receives
finger and stylus input from the display screen, which it sends to the operating system,
where it goes first to the human machine interface to be processed. The HMI sends the
data to the SSA for security screening. The SSA sends it to the user application.
8.4.3 Transmitting Data
The operating system receives commands from the host (through a port), magnetic stripe
reader (MSR), and smart card reader and sends them to the user application. Secure
functions, such as display screen, screen buttons, terminal keys, and signature capture, are
sent to the SSA for security screening before being sent to the user application.
The user application controls the terminal through customer-specific forms and prompts
that it sends to the SSA for security screening. The SSA then sends the data to the display
screen. The user application uses the operating system to send and receive messages to
the host through a port.
The operating system provides the user application with debit and credit card information
from the MSR and stored value from the smart card reader. The operating system encrypts
the user PIN. This encrypted information is sent from the operating system to the user
application. From the user application, it goes from the cash register to the store controller,
and then on to banks and other processors.
The digitizer handles the interface with the user. It receives input from the touch screen and
translates it into data that the operating system and SSA can process and encrypt.
Ingenico 6500 User’s Guide 91
8.5 Download File Architecture
The download file is installed on the server. The customer is responsible for sending the
code from the server to the electronic cash registers (ECRs). Each ECR sends the code to
its Ingenico 6500 terminal.
On the POS system, two software components are required:
Files to be downloaded to the Ingenico 6500 terminal
Downloader, specific to the cash register. Ingenico supports several formats
including:
— IBM EFT download format
— NCR download format
— GEMS and GEMS Lite
92 Chapter 9 Key Architecture
Section 9.1 Overview
Chapter 9
Key Architecture
9.1 Overview
This chapter is extracted from the document NAR System & Security Application (SSA)
Software Architecture, Key Architecture section, revision 1.19.
Figure 4 on page 75 provides an overview of the Ingenico 6500’s key architecture. A
default key is used for the highest level, Sponsor Key KTK (Key Transfer Key). Customers
can change the sponsor key. Figure 4 shows the sponsor key under the terminal ID
because the sponsor key is unique per terminal.
All keys indicated are loaded by the financial institution or authorized injection facility. The
cryptographic keys must be injected into the i6500 terminal in a Key Secure Room. The
KTK is the only key that can be transported in the clear between the Key Injection Utility
and the device. The rest of the keys may be generated randomly, entered in the system as
cryptograms, or entered by key parts using principles of both split knowledge and dual
control.
Use a key injection utility, such as Ingenico’s WinKeyFac software program, to perform
these functions and to set security options (see Security Options on page 77).
Financial keys (Master/Session and DUKPT) can be based on an application or a terminal.
By default, all financial keys are based on an application, as shown in Figure 4. By
changing the value of the Financial Key security option (see section 9.5.9 Financial Key
Option on page 99), you can make all financial keys based on a terminal; however, this will
erase all previously injected financial keys.
Some keys are segregated by application. The application number is part of the application
name. Once the keys are injected, the application number is used as the application
reference. When the application calls a cryptographic function, it passes the application
reference as the application name. The SSA will check that the caller passes the
application name, and from the name, it will determine the number that defines the injected
key set.
Single-length DES keys have a length of 8 bytes. Double-length triple DES keys have a
length of 16 bytes. The level of the specific key set indicates the position of the key set in
the internal key hierarchy. For example, keys at Level 1 (sponsor keys) are loaded in clear
text and sit at the top of the key hierarchy. Keys at Level 2 are loaded encrypted under the
keys at Level 1. Keys at Level 3 are loaded encrypted under the keys at Level 2. Loading a
key at a higher level will cause the erasure of all the related lower level keys. The following
sections describe each key.
Ingenico 6500 User’s Guide 93
Figure 4 Key Architecture
9.2 Sponsor Key (KTK)
Key Name Index Length Description of Key
Sponsor key (KTK,
key transfer key,
also known as
TMK)
0 16 This key will be loaded as clear text. All Level
2 keys will be transferred to the debit terminal
encrypted under this key. A default key is set if
no customer key is injected.
9.3 Terminal Based Keys
Key Name Index Length Description of Key
Secure Text Entry
Form Authorization
Key (PEFMK)
1 8/16 This key is loaded encrypted under the KTK.
All prompts and/or screens used for Secure
Text Entry of all applications will be
authenticated using this key if the Prompts
Authentication Key security option is set to
terminal based (0).
Clear Text Entry
Form Authorization
Key (CEFMK)
2 8/16 This key is loaded encrypted under the KTK.
All prompts and/or screens used for Clear Text
Entry of all applications will be authenticated
using this key if Prompts Authentication Key
security option is set to terminal based (0).
Application
Download
Authorization Key
(CDMK)
3 8/16 This key is the variant of KTK. It will be used to
verify the MAC value of the fingerprint of the
code being downloaded into the device. Code
MACing always uses the Application
Download Authorization Key.
94 Chapter 9 Key Architecture
Section 9.4 Application Based Keys
9.4 Application Based Keys
9.4.1 Special Keys
Special keys are loaded encrypted under the KTK. The SSA will have a key structure
matrix indexed by application ID. These keys can be both single-length DES keys and
double-length triple DES keys.
These two Application Special Keys are only used if the Prompts Authentication Key
security option is set to 1 (application based, see section 9.5.1 on page 96). If Prompt
MACing is also enabled, the Secure Text and Clear Text prompts will be verified with these
two keys. If the Prompts Authentication Key is set to 0 (terminal based), the terminal-based
keys are used instead (see section 9.3 on page 93).
Key Name Index Length Description of Key
Secure Text Entry
Form Authorization
Key
1 8/16 This key is loaded encrypted under the KTK.
All prompts and/or screens used for Secure
Text Entry of the application will be
authenticated using this key if the Prompts
Authentication Key security option is set to
application based (1).
Clear Text Entry
Form Authorization
Key
2 8/16 This key is loaded encrypted under the KTK.
All prompts and/or screens used for Clear Text
Entry of the application will be authenticated
using this key if the Prompts Authentication
Key security option is set to application based
(1).
9.4.2 Master Keys
Master keys are loaded encrypted under the KTK or current Master Key. For application-
based financial keys, the SSA will have a key structure matrix indexed by application ID.
The device can accommodate up to ten master keys per application, or 64 master keys per
terminal. Each key is independent and used to transport the corresponding working
(session) key. Available indexes for master keys are 0 – 9 per application or 0 – 63 per
terminal. These keys can be both single-length DES keys and double-length triple DES
keys.
The device supports four types of master keys.
Key Name Description of Key
Master Terminal
PIN Key (MTPK)
This key is used to encrypt the Working (session) Terminal PIN
Key (WTPK).
Master Message
Authentication
Code Key
(MMACK)
This key is used to encrypt the Working (session) Message
Authentication Code Key (WMACK).
Master
Communication
This key is used to encrypt the Working (session) Communication
Key (WCK).
Ingenico 6500 User’s Guide 95
Key (MCK)
Master Atalla Key This key is used to XOR a value for PIN entry, MAC, or
encrypt/decrypt to form master variant keys to decrypt for PIN
entry, MAC, and COM session keys.
9.4.3 Session Keys
These keys are loaded encrypted under the corresponding master keys. This means that
the type and index of the working (session) key have to match the type and index of the
corresponding master key that was used to encrypt it. For application based financial keys,
the SSA will have a key structure matrix indexed by application ID.
The device can accommodate up to ten working (session) keys per application, or up to 64
working (session) keys per terminal. Available indexes for the working (session) keys are 0
– 9 per application or 0 – 64 per terminal. These keys can be both single-length DES keys
and double-length triple DES keys. Similar to the master keys, the device supports four
types of working (session) keys.
Key Name Description of Key
Working (session)
Terminal PIN Key
(WTPK)
This key is loaded encrypted under the corresponding Master
Terminal PIN Key. It is used to encrypt the customer PIN for
transmission to the host.
Working (session)
Message
Authentication
Code Key
(WMACK)
This key is loaded encrypted under the corresponding Master
Message Authentication Code Key. It is used to authenticate the
customer transaction.
Working (session)
Communication
Key (WCK)
This key is loaded encrypted under the corresponding Master
Communication Key. It is used to encrypt customer transaction
data between the debit terminal and the host.
Working (session)
Atalla Key
This key is decrypted by the Master Atalla Variant Key, which is
created from the Master Atalla Key according to the type of
operation to be performed.
9.4.4 DUKPT Keys
The Initial PIN Pad Keys (IPPKs) are loaded encrypted under the KTK. The device can
accommodate up to ten separate DUKPT engines. Each engine is initialized with an IPPK.
Available indexes for the DUKPT engines are 0 – 9. The IPPKs can be both single-length
DES keys and double-length triple DES keys.
9.5 Security Options
This section provides a synopsis of each security option. All the security options can be
loaded during key injection. The user application can request the security options setting
from an SSA API.
96 Chapter 9 Key Architecture
Section 9.5 Security Options
9.5.1 Prompts Authentication Key Options
This option controls whether the prompt authentication keys are based on the terminal or
the application. These options will be used when doing any secure data entry.
When prompt MACing is enabled and the prompts authentication key security option is set
to 0 (terminal based), at data entry time, the secure text and clear text prompts will be
verified with the terminal-based special keys.
When prompt MACing is enabled and the prompts authentication key security option is set
to 1 (application based), at data entry time, the secure text and clear text prompts will be
verified with application based special keys.
Possible Values Description
0 Prompts authentication key is terminal based.
If Prompt MACing is also enabled, the form’s prompt display will be
authenticated by the terminal-based clear text key and security text
key. (Default)
1 Prompts authentication key is application based.
The form's prompt display is authenticated by an application-based
clear text key or a security text key.
9.5.2 Change Terminal ID Option
This option controls the financial keys existence once the terminal ID is re-loaded.
Possible Values Description
0 Changing Terminal ID will not erase all keys. (Default)
Once the terminal ID is re-injected through the key injection
process, the existing keys will be retained.
1 Changing Terminal ID will erase the keys.
Once the terminal ID is re-injected, all of the financial keys,
including Master/Session and DUKPT keys, will be erased.
9.5.3 Prompt MACing
Prompt MACing controls how a data entry form’s display prompts are shown.
Possible
Values
Status Description
0 Disabled Prompts are not authenticated before being displayed the
screen. (Default)
1 Enabled Prompts are authenticated and then displayed on the
screen.
Ingenico 6500 User’s Guide 97
Prompt MACing uses a key that depends on how the form/prompt authentication option is
set. If set to:
Terminal based, Prompt MACing will use terminal based clear text key if the form is
set to clear text entry. It will use the terminal-based security text key if the form is
set to secure text entry.
Application based, Prompt MACing will use application based clear text key if the
form is set to clear text entry. It will use the application-based security text key if
the form is set to security text entry.
Prompt MACing will be used to authenticate the prompts during the data entry process and
the load font process.
9.5.4 Code MACing
Code MACing controls how code files are updated.
Possible
Values
Status Description
0 Disabled No authentication is performed on code file updates.
(Default)
1 Enabled Special authentication is performed on code file updates.
Code MACing verifies that only certified applications and files are loaded into the device.
During security download, if Code MACing is enabled, all the code files will be
authenticated after they are downloaded. The authentication method is given in the
certificate file, which includes NONE, SHA1+MAC, MAC, etc.
9.5.5 Double-Length Key MAC Calculation
This option controls how the MAC calculation algorithm operates when the MAC key is a
double-length key. This setting only applies to MAC calculation in financial transactions.
Possible
Values
Encryption Description
0 EDE (encrypt,
decrypt,
encrypt)
Double-length key encryption on each block of data.
(Default)
1 E (encrypt) Single-length key encryption on each block of data, except
for the last block, which uses EDE encryption.
98 Chapter 9 Key Architecture
Section 9.5 Security Options
9.5.6 Atalla Key Block Protection Option
This option controls whether the double-length master/session key injection is protected by
the Atalla key block injection. If the option is enabled, double-length master or session key
can only be injected through Atalla key block.
Possible
Values
Status Description
0 Disabled No protection is applied. Double-length master/session key
can be injected through any format. (Default)
1 Enabled Protection is applied.
Double-length master key and double-length session
key can only be injected through Atalla key block. They
cannot be injected through the normal key format.
Single-length master/session keys, Atalla key block
format keys, single or double feature keys, and single
or double DUKPT keys can be injected through both
the normal key format and Atalla key block format.
9.5.7 Terminal Startup Verify MAC Option
This option controls whether the terminal needs to verify the MAC at terminal startup for
user application code files and data files that are contained in a valid certificate file. The
default value is disabled because the manufacturer does not load the certificate file.
Possible
Values
Status Description
0 Disabled Disable startup verify MAC option. (Default)
1 Enabled Enable startup verify MAC option.
9.5.8 Visa PED Mode Option
This option controls whether the terminal runs in Visa PED mode. In this mode, if prompt
MAC verification fails, PIN exhaustion validation and the three button limit will be applied
when prompt MAC verification fails.
PIN exhaustion validation means that the customer can only enter their PIN three
times; after the third failed attempt, the terminal returns to the idle prompt.
The three button limit means that forms that do not have Prompt MACing are
limited to three buttons. If the form requires more than three data inputs, such as
PIN entry or cash back amount, it must have prompt MACing.
Possible
Values
Status Description
0 Disabled Normal mode.
1 Enabled Visa PED mode.
Ingenico 6500 User’s Guide 99
9.5.9 Financial Key Option
This option controls whether the financial keys are application based or terminal based.
Caution: If you change this security option, previously loaded financial keys will be
lost.
Possible
Values
Status Description
0 Disabled Financial keys are application based. (Default)
For application based financial keys, SSA supports 10
Master/Session keys and 10 DUKPT keys per
application.
1 Enabled Financial keys are terminal based.
For terminal based financial keys, SSA supports 64
Master/Session keys and 10 DUKPT keys per terminal.
100 Chapter 10 Secure Certificate
Section 10.1 Overview
Chapter 10
Secure Certificate
10.1 Overview
This chapter is extracted from the NAR Secure Certificate document, part 0190-00252-
0103, revision 1.03.
The secure certificate file is a descriptor of all of the software components that are
necessary to make up one or more applications that are going to be downloaded to the
Secure PIN Entry Device, such as the i6500.
Terms used in this chapter are explained in Terminal Architecture on page 69.
10.2 Secure Certificate
If the secure Code MACing option is enabled, the downloaded application must provide
what is called a “secure certificate file” (certific.txt). This file contains security information for
every file and application to be downloaded. It can also indicate which application, code file,
or data file needs to be deleted. This certificate is mandatory if Code MACing is enabled.
During the terminal download process, if the downloaded certificate file is valid and the
download is successful, SSA will replace the previous copy, if it exists, with the new copy.
The secure certificate file will also be used each time the terminal starts up to authenticate
the MAC of the user application’s CFS and DFS if the security option “Terminal Startup
Verify MAC Option” is enabled.
The following section describes how the securing process uses the secure certificate and
gives practical considerations for application developers.
10.3 Securing Process
The securing process can be used during the validation of the application code files and
application data files.
The secure certificate will be downloaded into the data file system (DFS) first, along with
code files and data files. The secure certificate contains all security-related information, and
information about all of the code files and data files in the download package. The securing
process is composed of the following steps:
1. The secure certificate is used to validate the complete download of all required
download files. If Code MACing is enabled, downloading any file that is not listed in the
secure certificate file causes the download to fail.
2. The maintenance application sends a request to SSA to validate the secure certificate
file.
Ingenico 6500 User’s Guide 101
3. The secure certificate file is used to validate the signature of code files and data files as
soon as they are installed. The secure certificate can also be accessed as needed
throughout the download procedure.
4. If the download is successful, the secure certificate file will be erased from a temporary
location and updated into SSA’s memory.
10.4 Secure Certificate
The secure certificate is a text file that contains security information for a download
package.
Once the text file is constructed, it must be passed through a securing utility which
generates the MAC of the certificate. The utility will also generate MACs for all of the
software components described in the certificate.
The secure certificate contains all the security information necessary for SSA to determine
if the downloaded application is eligible to upgrade.
The secure certificate is also a descriptor of all the software components that are
necessary to make up a download session. In effect, the secure certificate represents an
application descriptor file that contains secured fingerprints for each of the software
components representing the application.
The following is an example of a secure certificate text file.
MAC=12345678
[VisaPEDMode]
1
[Appl]
MAC=12345678 applname dstfilename.ext authmethod encrypt
srcfilename.ext
[SecFiles]
MAC=12345678 applname dstfilename.ext class authmethod encrypt
existence srcfilename.ext
MAC=12345678 applname dstfilename.ext class authmethod encrypt
existence srcfilename.ext
[NonSecFiles]
applname filename.ext class existence
applname filename.ext class existence
[DeleteAppl]
applname codefilename1
applname codefilename2
[DeleteFiles]
applname filename.ext class
applname filename.ext class
[DeleteWholeApp]
applname
102 Chapter 10 Secure Certificate
Section 10.5 Secure Certificate Descriptor Sections
Note: All lines within the secure certificate text file are terminated with a character
sequence carriage return followed by line feed (e.g., <cr><lf>) except for the last line of the
file.
The fields of the file are described more fully in the sections that follow.
10.5 Secure Certificate Descriptor Sections
The following descriptor sections make up a secure certificate:
Secure certificate MAC descriptor section
Visa PED mode descriptor section
Application descriptor section
Secure file descriptor section
Non-secure file descriptor section
Delete application code file descriptor section
Delete data file descriptor section
Delete the whole application descriptor section
10.5.1 Secure Certificate MAC Descriptor Section
This section, which is the MAC of the secure certificate file, must exist on the first line of the
file. If it does not, validation fails. If it does, a MAC is calculated on the secure certificate,
using SHA1 + MAC, starting from the first character of the second line of the file until the
end of the file.
If the MAC detected on the first line of the file is not the same as the calculated MAC,
validation fails.
The first line of the file must be in the following format:
MAC=12345678
The first field of the application descriptor is the MAC for the secure certificate file itself.
MAC= is a text string indicating that the precalculated fingerprint follows
12345678 is the Hex ASCII representation of the most significant 4 bytes of the
MAC value of the SHA1 result for the whole certificate file, precalculated and
applied by the securing utility prior to download.
Note: The first line of the file must end with a carriage return and line feed. The second
line is considered to begin at the first character immediately after the first carriage return
and line feed characters of the file.
Ingenico 6500 User’s Guide 103
10.5.2 Visa PED Mode Descriptor Section
The Visa PED mode descriptor section allows you to set the terminal into a special mode
that meets the Visa PIN encryption device (PED) requirements. Visa PED mode should be
entered before downloading.
The section identifier [VisaPedMode]<cr><lf> marks the beginning of the Visa PED mode
section within the file. The Visa PED Mode descriptor section is found after the secure
certificate MAC section identifier and before the start of the next section identifier (i.e.,
encountered by <cr><lf>[).
The first line of the file must look like this:
mode
mode represents the value of the Visa PED mode before the certificate file is
updated and before the download starts.
Possible
Values
Description
; No security mode is set.
1 – 7
(00000B2B1
B0)
B0 – Visa PED mode
B1 – Code MACing
B2 – Prompt MACing
1
(000000001)
Visa PED mode.
Visa PED mode will not be enabled if the secure text entry key and
the clear text entry key are not injected, or if the download key is not
injected.
2
(000000010)
Code MACing.
Code MACing will not be enabled if the download key is not injected.
3
(000000011)
Visa PED mode and Code MACing.
Visa PED mode and Code MACing will not be enabled if the secure
text entry key and clear text entry key are not injected, or if the
download key is not injected.
4
(000000100)
Prompt MACing.
Prompt MACing will not be enabled if the secure text entry key and
clear text entry key are not injected.
5
(000000101)
Visa PED Mode and Prompt MACing.
This option will not be enabled if the secure text entry key and clear
text entry key are not injected, or if the download key is not injected.
6
(000000110)
Prompt MACing and Code MACing.
This option will not be enabled if the secure text entry key and clear
text entry key are not injected, or if the download key is not injected.
7
(000000111)
Visa PED mode and Prompt MACing and Code MACing.
This option will not be enabled if the secure text entry key and clear
t t t k ti j t d ifd l dk i ti j t d
104 Chapter 10 Secure Certificate
Section 10.5 Secure Certificate Descriptor Sections
text entry key are not injected, or if download key is not injected.
The three security options (Visa PED Mode, Prompt MACing, and Code MACing) can only
be turned off through the key injection module.
If the Visa PED mode section indicates to turn Visa PED mode on, but the platform code
files (in the download package or terminal) cannot pass the authentication or cannot find
MAC information in the certificate file, then Visa PED mode cannot turn on and the
download fails.
If the Visa PED Mode section indicates to turn Code MACing on, but the platform and
financial application code files (in the download package or terminal) cannot pass the
authentication or cannot find MAC information in the certificate file, Code MACing cannot
turn on and the download fails.
Note: The first line of the file must end with a carriage return and line feed.
The second line is considered to begin at the first character immediately after the
first carriage return and line feed characters of the file.
10.5.3 Application Descriptor Section
The application descriptor section is an area of the secure certificate file that contains
information pertaining to the application code files.
The section identifier [Appl]<cr><lf> marks the beginning of the application descriptor
section within the file. The section ends before the start of the next section identifier (i.e.,
encountered by <cr><lf>[), or the end of the file.
There must be at least one application descriptor; otherwise, the secure validation process
fails. Only the first application descriptor is accepted and parsed within the application
section.
The application descriptor is in the format:
MAC=12345678 applname dstfilename.ext authmethod encrypt
srcfilename.ext
The first field of the application descriptor is the MAC for the application.
MAC= is a text string identifying that the pre-calculated fingerprint follows
12345678 is the Hex ASCII representation of the most significant 4 bytes of the
MAC applied by the securing utility prior to download.
applname represents the application name of the application binary being loaded.
For instance: CA2100_IBMEF
dstfilename.ext represents the code file name of the application binary file residing
in the terminal. For instance: WW002G011010
authmethod represents the code file authentication method, i.e., the MAC
calculation method that the code file used. Possible values:
— SHA1+MAC
Ingenico 6500 User’s Guide 105
— CBC+MAC. Use Code Download MAC Key: CDMK XOR 0x0000
0000 0000 00FF for each half of the key to do MAC
calculation/verification.
The MAC is calculated before the code file is encrypted. If the code
file is specified to be encrypted, then the calculated data needs to
be a multiple of 8 bytes. If it isn’t, the generated encrypted code file
will have zeros appended at the end of the file for MAC calculation.
encrypt represents whether the code file is encrypted and needs to be decrypted.
Possible values: Y, N. If the code file is encrypted, it should be encrypted under the
variant of CDMK.
The applied variant method is use CDMK XOR 0x0000 0000 0000 FF00 for each
half of the key to do encryption/decryption.
If the code file needs to be encrypted, the MAC value will be calculated and it will
be added to the certificate file. Next, it will encrypt the code using the variant of
CDMK starting from address 0x0200 (the code file header is not encrypted). If the
code file is not a multiple of 8 bytes, the last data block will have zeros appended
for encryption calculation. The number of zeros that are appended to the code file
are also appended to the end of the output encrypt file (e.g., adds “4” to represent
four zeros). An encrypted code file will be generated with extension ‘.enc’. The
encrypted application code file thus consists of three portions:
— The first 0x0200 bytes (i.e. 512 bytes) are the first 512 bytes of the
original application code file in clear form.
— The second portion is variable in length depending on the size of
the original application code file. It consists of groups of encrypted
data. Each group is of 8 bytes long. The last group is padded with
0’s to make up 8 bytes, if necessary, before encryption.
— The third portion is one byte long. Its value indicates the number of
0’s padded to the last group of data. It is in clear form.
— Note: Code file 0 won’t be encrypted even if the encrypt field is
specified to be “yes.”
srcfilename.ext represents the relative or full path of the code file residing in the
computer. For instance: code\ WW002G011010. This field is not used by the
secure process, but will be used by the securing utility.
10.5.4 Secure File Descriptor Section
The secure file descriptor section is an area of the secure certificate file that contains
information pertaining to the files that require secure fingerprint validation.
By being able to define the files that require fingerprint validation, the developer can
maintain some level of control over what and how much of the application needs to be
validated.
Note: If an application has parameter files that could change dynamically from an
external source, then these files can be defined in the non-secure section, thus escaping
the rigors of fingerprint validation. The securing party has ultimate control over whether to
106 Chapter 10 Secure Certificate
Section 10.5 Secure Certificate Descriptor Sections
accept or reject such a configuration. This decision is made prior to MACing the secure
certificate.
The secure file descriptor section is found after the identifier [SecFiles]<cr><lf> and before
the next section identifier (i.e., encountered by <cr><lf>[), or end of the file. The secure file
descriptor is in the format:
MAC=12345678 applname dstfilename.ext class authmethod encrypt
existence srcfilename.ext
The first field of the secure file descriptor is the MAC for the application data file.
MAC= is a text string identifying that the pre-calculated fingerprint follows.
12345678 is the Hex ASCII representation of the most significant 4 bytes of the
MAC applied by the securing utility prior to download.
applname represents what application this data file belongs to.
dstfilename.ext represents the relative path and file name where the data file will
reside in the UNICAPT 32 file system. For instance: bitmaps/card.bmp
class represents the particular categorization of the file within the terminal’s file
system. Possible values: 0=private, 1=public.
authmethod represents the data file authentication method, i.e., the MAC
calculation method that the data file used. Possible values:
— SHA1+MAC
— CBC+MAC. Use Code Download MAC Key: CDMK XOR 0x0000 0000 0000
00FF for each half of the key as the variant of CDMK to do MAC
calculation/verification. The variant of CDMK that results from the XOR
operation is used for both methods.
The MAC is calculated before the data file is encrypted. If the data file is
specified to be encrypted, then the calculated data needs to be a multiple of 8
bytes. If it isn’t, the generated encrypted code file will have zeros appended at
the end of the file for MAC calculation.
encrypt represents whether the data file is encrypted and needs to be decrypted.
Possible values: Y, N. If the data file is encrypted, it should be encrypted under the
variant of CDMK.
Use Code Download MAC Key: CDMK XOR 0x0000 0000 0000 00FF for each half
of the key as the variant of CDMK to do encryption/decryption.
If the data file is specified to be encrypted, the MAC value is calculated and then
added to the certificate file. Next, it will encrypt the data using the variant of CDMK.
If the data file is not a multiple of 8 bytes, the last data block will have zeros
appended for encryption calculation. The number of zeros that are appended to the
code file are also appended to the end of the output encrypt file (e.g., adds “4” to
represent four zeros). An encrypted data file will be generated with extension ‘.enc’.
The encrypted secure data file thus consists of two portions:
— The first portion is variable in length, depending on the size of the
Ingenico 6500 User’s Guide 107
original application code file. It consists of groups of encrypted
data. Each group is of 8 bytes long. If necessary, the last group is
padded with zeros to make up 8 bytes before encryption.
— The second portion is one byte long. Its value indicates the number
of zeros padded to the last group of data. It is in clear form.
existence is an option to determine whether the file must exist in terminal memory
in order for secure validation to succeed.
— “Y” indicates that the file must exist. If Y is selected and the file
exists but does not validate, then the secure process fails.
— “N” indicates the file need not exist. If N is selected, then the file
optionally may or may not exist for validation to succeed.
srcfilename.ext represents the full or relative DOS path and file name that the data
file binary resides in. This field is not used by the secure process, but may be used
by the securing utility.
Note: When Visa PED Mode is on, the BIN configuration file has to be included in the
Security File Section, and the applname should be SSA.
10.5.5 Non-Secure File Descriptor Section
The non-secure file descriptor section is an area of the secure certificate file that contains
information pertaining to the files that do not require secure fingerprint validation.
All files of an application that have not been defined in the secure file section must be
defined in the non-secure file section.
The non-secure file descriptor section begins with the descriptor [NonSecFiles]<cr><lf>.
This section ends with the start of the next section header (i.e., encountered by <cr><lf>[),
or end of the file. The non-secure file descriptor is in the format:
applname filename.ext class existence
applname represents what application this data file belongs to.
filename.ext represents the relative path and file name where the data file will
reside in the UNICAPT 32 file system. For instance : bitmaps\card.bmp
class represents the particular categorization of the file within the terminal’s file
system. Possible values: 0=private, 1=public.
existence is an option to determine whether the file must exist in terminal memory
in order for secure validation to succeed.
— “Y” indicates that the file must exist. If Y is selected and the file
exists but does not validate, then the secure process fails.
— “N” indicates the file need not exist. If N is selected, then the file
optionally may or may not exist for validation to succeed.
108 Chapter 10 Secure Certificate
Section 10.5 Secure Certificate Descriptor Sections
10.5.6 Delete Application Code File Descriptor Section
The delete application code file descriptor section is an area of the code to be deleted.
The delete application code file descriptor section begins with the descriptor
[DeleteAppl]<cr><lf>. The section ends with the start of the next section header (i.e.,
encountered by “<cr><lf>[“), or end of the file. The delete code file descriptor is in the
format:
applname codefilename
applname represents the application that this code file belongs to.
codefilename represents the code file that belongs to an application. For example,
CA0003001000.
Note: The operating system, maintenance application, and System & Security
Application cannot be deleted. Only the financial application can be deleted.
10.5.7 Delete Data File Descriptor Section
The delete data file descriptor section is an area of the data file that contains information
pertaining to the files to be deleted.
The delete data file descriptor section begins with the descriptor [DeleteFiles]<cr><lf>. The
section ends with the start of the next section header (i.e., encountered by <cr><lf>[), or
end of the file. The delete file descriptor is in the format:
applname filename.ext class
applname represents the application this data file belongs to.
filename.ext represents the relative path and file name where the data file resides
in the UNICAPT 32 file system. For instance: bitmaps\card.bmp
class represents the particular categorization of the file within the terminal’s file
system. Possible values: 0=private, 1=public.
10.5.8 Delete Whole Application Descriptor Section
The delete whole application descriptor section is an area of application to be deleted.
The delete whole application descriptor section begins with the identifier
[DeleteWholeApp]<cr><lf>. This section ends with the start of the next section header (i.e.,
encountered by <cr><lf>[), or end of the file. The delete whole application descriptor is in
the format:
applname
applname represents the application name that is going to be deleted. For
example: US0901_UPOS.
Note: The operating system, maintenance application, and System & Security Application
cannot be deleted. Only the financial application can be deleted.
Ingenico 6500 User’s Guide 109
Chapter 11
IBMEFT Download
11.1 Prerequisites
The prerequisites are:
The ability to accept downloaded files and store on system.
A download utility (IBMEFT or NCREFT - IBM EFT uses an IBM protocol for
downloading, and NCR uses an NCR protocol for downloading).
A POS system that supports IBMEFTDL, NCREFTDL, or equivalent functionality,
as determined by your project manager.
Note: IBMEFTDL is an Ingenico download utility that runs on the store controller
or server. It downloads data through the ECR to the Ingenico 6500 using
the IBMEFT protocol.
NCREFTDL is supported and managed directly by NCR for NCR customers.
11.2 Preparation
Ensure equipment is functional and in the right place:
Ensure store network is operational
Ensure each cash register is functional and connected to the network
Ensure store controller has the ability to manage all download files and interface
with each ECR
Ensure that each Ingenico 6500 terminal is connected to an ECR
Ensure that the application levels are the same in all Ingenico 6500 terminals
It is a good idea to download to a small number of terminals first.
11.3 Timing
To perform a download on an RS-232 Type A communication running at:
19200 bps, it takes approximately 25 minutes
9600 bps, it takes approximately 40 minutes
110 Chapter 11 IBMEFT Download
Section 11.4 Outline of Download Process Steps
11.4 Outline of Download Process Steps
The download process is as follows:
1. Ensure that all Ingenico 6500 terminals operating in the store are running the same
levels of software. If they are not, take note of the software levels (see section 4.2,
Finding Version Numbers, on page 17), then check with your account manager before
proceeding to see if additional testing is necessary.
2. Install all of the necessary Ingenico download utility and EFT files to the proper
directory on the store controller or server.
3. From the store controller, initiate the download.
4. Sign onto each cash register that has an Ingenico 6500 terminal attached to it. The
store controller will check for Ingenico 6500 EFT version levels. If the EFT version
levels differ from the Ingenico 6500, the store controller will detect that and
automatically update the software.
Note: For stores that operate 24 hours, the process involves going to one unused
register at a time, until every cash register and every Ingenico 6500 terminal
is upgraded. Ask store management for cashier assistance to prevent
interruption of store operations and facilitate awareness of progress.
While the download is in process at a terminal, it cannot be used to process
transactions.
11.4.1 Feedback
Depending on your cash register configuration, the i6500 terminal may not be used if
PROGxxxx/PARMxxxx is displayed during download. If no message is displayed in the
cashier display, debit and credit transactions cannot be processed.
It is critical to execute a systematic incremental procedure in order to ensure consistency of
download on all units in store. For assistance in the preparation to implement a multiple-
unit simultaneous download procedure, please contact your Ingenico Project Manager.
If a power outage or glitch occurs during the download, or if you disconnect the
Ingenico 6500 terminal during the download, the terminal will cease to function. If
the disruption occurred during the upgrade of the System & Security Application,
the terminal will need to be sent to an authorized repair facility for recovery
(contact your project manager).
Monitor both the store controller and Ingenico 6500 terminal during the download process.
!
Ingenico 6500 User’s Guide 111
If the download fails, it will assist troubleshooting efforts to know at what point the download
failed and to record what error code displays on either the store controller or on the 6500
terminal display.
To run your batch file:
1. Ensure the Ingenico 6500 terminals are in the ready state.
2. Load files into the store controller’s PIN pad program directory.
3. Initiate a download from the controller.
The cashier display details activity and status updates, such as "Downloading, PROG
xxxx” or "Downloading PARM xxxx."
The Ingenico 6500 terminal indicates a summary of its activity, "IBM EFT prog
Dowld.blk ##." When complete, the cashier display reads "Closed” or “Enter Item.” The
Ingenico 6500 terminal goes into the online or offline state.
4. Ensure that all Ingenico 6500 terminals that have attempted an IBMEFTDL or
parameter level upgrade are running the proper levels of software (see section 4.2,
Finding Version Numbers, on page 17). Record discrepancies if any are found to have
failed acceptance of the download and note the location of the device. If a download
fails, always conduct a second download attempt and report second failures to your
Ingenico Project Manager.
5. Check the properties of the communications port to make sure that the interrupt
request and input/output range has not been changed.
112 Chapter 11 IBMEFT Download
Section 11.4 Outline of Download Process Steps
Ingenico 6500 User’s Guide 113
Chapter 12
Download Errors
12.1 Error Opening Port
This error message displays on the computer or cash register. The following sections list
possible causes and corresponding solutions.
12.1.1 The communications port that IBMEFTDL is using is already
being used by another application
Close the other application and run the download file again.
12.1.2 The communications port is not working
Try another computer.
Ask your Ingenico representative to change the batch file to work with the new
communications port. Change to the new communications port, then run the new
batch file.
12.1.3 The hardware settings in the Ingenico 6500 have been changed
1. Check the properties of the communications port to make sure that the interrupt
request and input/output range has not been changed. In Windows 98 or 2000:
a. Right-click My Computer, then select Properties.
b. Click the Device Manager tab.
c. From the list, double-click Ports, double-click Communications Ports, and then
go to the Resources tab.
2. Ensure the settings for COM1 are the default, as follows:
Interrupt Request is 04
Input/Output Range is 03F8
3. Ensure the settings for COM2 are the default, as follows:
Interrupt Request is 03
Input/Output Range is 02F8
114 Chapter 12 Download Errors
Section 12.2 Received 3 NAKs or Timeout in sendVISAPacket()
12.2 Received 3 NAKs or Timeout in
sendVISAPacket()
This error message displays on the computer or cash register. The following sections list
possible causes and corresponding solutions.
12.2.1 There may be a loose connection between the host and the
Ingenico 6500
Ensure the cables are securely connected.
12.2.2 The communications port settings and EFT/NCR protocol setting
in the Ingenico 6500 may be wrong
The following procedure explains how to compare the configuration that you have in your
IBMEFTDL file to make sure that it is the same as the default setup configuration in your
Ingenico 6500 terminal (for details, see 12.3 Default Setup Configuration on page 98).
1. To find the communication port settings in your IBMEFTDL file, open the download
batch file, search for the keyword "ibmeftdl", and find the following parameters:
— /b: the number following this parameter is the required RS232
baud rate.
— /d: the number following this parameter is the required RS232 data
bits.
— /t: the character following this parameter is the required RS232
parity setting. An "n" means none parity, "e" means even, "o"
means odd parity.
2. Write these parameters down.
3. Next, go the Ingenico 6500 terminal to read the current settings to see if they are the
same. Restart the terminal by pressing [1] + [OK] + [CAN]; while it is restarting, access
the Extended Menu by pressing [1] and [3] simultaneously.
4. Select System Info, and then select View Parameter. The screen displays the current
download configuration for the port the terminal has configured to do the download, the
baud rate, data bits, stop bits, and parity of that port.
5. Compare these settings to the IBMEFTDL parameters that you wrote down in step 2;
they should be the same. If not, change them using the following steps.
6. From the Communications menu, press [Can] twice to return to the Supervisor Menu.
Enter the password, select System Parameters, and then select Download Method.
Select IBMEFT or NCREFT.
7. Press [Can] to return to the System Parameters menu, and then select Download
Port. Select the correct download port and correct communication type.
Ingenico 6500 User’s Guide 115
8. Press [Can] to return to the System Parameters menu, and then select Setup Port.
Select the port to setup, and select the correct baud rate, data bits, stop bits, and
parity.
9. After all the settings are updated, the terminal will update the system parameter setting,
when you exit the extended menu, the terminal will reset.
12.3 Default Setup Configuration
Configuration Default Value
IBMEFT/NCR protocol selection IBMEFT
Download Port Number Com1
Download Port Type RS232
RS232 baud rate 19200
RS232 data bits 8
RS232 parity No parity
RS232 stop bits 1
12.4 Error: Bad Prog.
The flash memory in the terminal may not match the flash memory requirement of EFTL
file. Contact your account manager to arrange to have the terminal sent in for repair.
12.5 Device already loaded with program x and
parameter y
This error message displays on the computer or cash register if the Ingenico 6500 has
already been upgraded.
12.6 CRC Error
The CRC Error message, followed by multiple characters in a string, displays on the
Ingenico 6500 to indicate that the Security Module has been compromised. Notate error to
report with issue. Notify your Ingenico Project Manager immediately and request RMA
number authorization to return unit to an authorized repair facility for recovery.
116 Chapter 12 Download Errors
Section 12.7 Not Enough DFS Space
12.7 Not Enough DFS Space
This error occurs during a download if the Ingenico 6500 terminal’s data file system does
not have enough space to receive any additional download components. To resolve the
error, clean up the DFS to make room for downloads. There are two ways to do this:
Use MLDT or Wingload 32 to get the DFS information from the terminal and
manually delete any redundant files.
Go to the Core Menu (or Production Menu) by restarting the terminal and pressing
the top left corner of the screen while the terminal is starting up. Select
AdvancedOptions, enter the password, and then select FormatDFS. This
method will reformat the data file system and delete all existing data files.
12.8 Comm Receive Error
This error occurs when the terminal doesn’t receive a message from the host within the
timeout period. To resolve the error, extend the Response TMO setting in the terminal or
host.
Ingenico 6500 User’s Guide 117
Chapter 13
IBM EFT Troubleshooting
This section describes how to resolve error messages that may appear on your Ingenico
6500 device display if using IBMEFTDL.
13.1 Card Read Error1
If the Card Read Error message displays on the device after swiping a card through the
MSR:
Try swiping the card a few more times, varying the speed at which the card is
physically drawn through the reader.
Try swiping the card in the reverse direction (i.e., if swiping the card from top to
bottom, try swiping the card from bottom to top, front to back: back to front).
Make sure that you are swiping the card in a straight line (i.e., make sure the MSR
card is always touching the bottom of the MSR track).
If none of these actions work, then the MSR card is worn and cannot be read
electronically. Enter the card number manually.
If the register is reloaded immediately after powering up, the Ingenico 6500 may
not come up in the correct state. Signing in at the register and seeing if the
Ingenico 6500 display reads “Please Slide Card” can determine this. If it does not
(i.e., display continues to read, “Closed”), then perform the same steps as for the
next error message, EFT Device Not Available.
13.2 EFT Device Not Available
If the EFT Device Not Available message displays on the register, perform the following
steps:
1. Check to make sure the Ingenico 6500 is on and is displaying the first prompt screen of
your application software.
2. On the register, press the Clear key and select the transaction type again. If the
problem persists, continue to step 3.
3. To restart the Ingenico 6500 device, press Cancel + 0 + Enter simultaneously.
The Ingenico 6500 restarts and the first prompt screen of the application software
displays.
4. On the register, press the Clear key and select either the CREDIT or DEBIT
transaction type again.
118 Chapter 13 IBM EFT Troubleshooting
Section 13.3 EFT Device Not Available – During Check Authorization
The Ingenico 6500 should now be at the first prompt screen of your application
software (i.e., it now reads “Please Slide Card”). If not, sign off the register and then
sign on again.
13.3 EFT Device Not Available – During Check
Authorization
If the EFT Device Not Available message displays on the register during check
authorization:
1. Check to make sure the Ingenico 6500 is on and is displaying the first prompt screen of
your application software.
2. On the register, press the Clear key and select the transaction type again. If the
problem persists, continue to step 3.
3. To restart the Ingenico 6500 device, press Cancel + 0 + Enter simultaneously.
The Ingenico 6500 restarts and the first prompt screen of the application software
displays.
4. On the register, press the Clear key and select the CHECK transaction type.
The Ingenico 6500 should now be at the first prompt screen of your application software
(i.e., it now reads “Please Slide Card”). If not, sign off the register and then sign on again.

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