Ingenico L2500CL3GWIBT Link/2500 User Manual LINK2500 User Guide V1

INGENICO Link/2500 LINK2500 User Guide V1

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User Manual



INGENICO–28‐32BoulevarddeGrenelle–75015Paris‐FRANCE

Tél.+33(0)158018000–Fax+33(0)158019135

www.ingenico.com

Link/2500

USERGUIDE



UserGuide



USERGUIDE• 2/22Copyright©2012Ingenico

R1190001900700002 Allrightsreserved

Contents

1.Introduction__________________________________________________3

2.Presentation__________________________________________________5

2.1.Contentofthebox____________________________________________________5

2.1.1.Terminal______________________________________________________________________5

2.2.OverviewoftheLink/2500______________________________________________6

2.3.Keyboarddetailsandfunctionality_______________________________________8

3.Useoftheterminal___________________________________________9

3.1.Switchingofftheterminal______________________________________________9

3.2.Readingcard_________________________________________________________9

4.Installation__________________________________________________11

4.1.Recommendations___________________________________________________11

4.2.USBTerminalconnections_____________________________________________12

4.2.1.uUSB________________________________________________________________________12

4.3.Openingtrapdoor____________________________________________________12

4.4.SAMs&SIMs________________________________________________________13

4.5.Battery_____________________________________________________________14

4.5.1.Maincharacteristics___________________________________________________________14

4.5.2.Installingthebattery__________________________________________________________14

4.5.3.Chargingthebattery___________________________________________________________15

4.5.4.Changingthebattery__________________________________________________________16

5.Recommendations____________________________________________17

5.1.Safety______________________________________________________________17

5.2.Securityofyourterminal______________________________________________18

6.Standards___________________________________________________19

7.Troubleshooting______________________________________________21

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1. Introduction

WehopethatyouwillbefullysatisfiedwithyournewterminalLink/2500.Thisterminalis

availableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelated

toyourmodel.



Readthisguidetounderstandandmakethebestuseofyourterminal.

Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyand

securityrecommendations.



WARRANTY/SECURITY

Useonlythepowersupplyincludedwiththeproducttoensurebestperformanceand

safety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.

Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.

ThissymbolindicatesanimportantWarning.

Thissymbolindicatesapieceofadvice.

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AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsiblefor

compliancecouldvoidtheuser'sauthoritytooperatetheequipment.



Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowing

twoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevice

mustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired

operation.



ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolled

environment.



Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyother

antennaortransmitter.



Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB

digitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.This

equipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledand

usedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio

communications.However,thereisnoguaranteethatinterferencewillnotoccurina

particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,the

userisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing

measures:



—Reorientorrelocatethereceivingantenna.



—Increasetheseparationbetweentheequipmentandreceiver.



—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe

receiverisconnected.



—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

 

SAR tests are conducted using standard operating positions accepted by FCC the with the

devicetransmittingatitshighestcertifiedpowerlevelinalltestedfrequencybands.

Forhand-heldoperation,thisdevicehasbeentestedandmeetstheFCCRFexposure

Guidelineswhenusedwithanaccessorydesignatedforthisproductorwhenusedwithan

accessorythatcontainsnometal. Non‐compliancewiththeaboverestrictionsmayresult

in violation of RFexposureguidelines.

For mobile exposure condition use, for satisfying RF exposure compliance, the device must be

installed to provide a separate distance of at least 20 cm from all persons.

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USERGUIDE• 5/22Copyright©2012Ingenico

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2. Presentation

2.1. Contentofthebox

2.1.1. Terminal



ADVICE

Keepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.



Link/2500terminalunit

Abatterypackdisconnected

Userguide



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2.2. OverviewoftheLink/2500



Terminalunit

2’’4LCDDisplay

Smartcardreader



Magneticcard

reader



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

Weight

(withoutpaperrollnorbattery)

155g

Dimensions(Lxwxh)129x70x17mm

Electricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipment

ConnectionsonterminalTypeC



USB



seriallink



Powerconnector

Compartmentwherearelocated:

• thebatterypack

• themodulesSAM1/SAM2/SIM1/SIM2

• the2ndSmartcardreader(optional)



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

2.3. Keyboarddetailsandfunctionality

Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.



Thefunctionskeyaccessesthe



differentapplicationmenus

Theredkeycancelsthe



procedureinprogress

Theyellowke

cancelsthelast



characte



Thegreenkeyvalidatesinput



selectionsandinformation.

Itisalsousedtoswitchonthe

terminal



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3. Useoftheterminal



ADVICE

Beforetousetheterminal,alwayscheckiftherollofpaperispresent.



3.1. Switchingofftheterminal

Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal

automaticallyshutsoff.



Itmayalsobeswitchbypressingsimultaneously and (yellowkey)forone

second.



Inordertorestarttheterminal,pressonthekeyboard.



3.2. Readingcard

Magneticstripecard

Thecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripe

facingtheterminal.

Usearegularmovementinordertoensureareliablecardreading.



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

Smartcard

• Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleavein

positionthroughoutthetransaction.



Contactless

• Bringthecardfirmlyuptotheactivezone.Keepthe

cardclosetothereaderduringthetransaction



• The4virtualLEDsaredisplayedduringthetransaction.



Theterminalbehaviorforthecardholdermaydependon:

• Theterminalenvironment

• Localusage(language…)



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4. Installation



4.1. Recommendations

LocationoftheLink/2500

Placethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothe

telephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,

protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,

anti‐theftbarrieretc.).



Operatingconditions



Ambient



temperaturefrom+0°Cto+50°C



Maxrelativehumidity85%at+40°C



Batterychargingconditions



Ambient



temperaturefrom+0°Cto+40°C



Storageconditions

Ambient



temperaturefrom



‐20°Cto+55°C



Maxrelativehumidity85%at+55°C



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4.2. USBTerminalconnections

4.2.1. uUSB

• ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wireless

terminal(seebelowpicture).

• TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)



*TypeCconnectordurability:upto10000matingcycles



4.3. Openingtrapdoor



CAUTION:

Switchofftheterminalbeforeopeningthetrapdoor.



• Turntheterminalandunclipthetrapdoorbypushingontheclip

withasshownwiththearrowsonthepicture



USB



ype



ConnectorusedforPCtravel

charger,USBKey,etc…



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

4.4. SAMs&SIMs

TheconnectormodulessecuritySAM/SIMislocatedinsidetheterminal,inaclosed

compartment.



• SAMsandSIMsareidentifiedbytheengravedmarksonthe

lowerhousing



• WhenintroducingaSAM/SIMinitsslot,besuretoputthecut

cornerasindicatedontheengravedmarks



SAM



Connector



(DualSIMterminals)

SIM



Connector



(DualSAMterminals)



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4.5. Battery

4.5.1. Maincharacteristics



CharacteristicsLi‐ion1200mAh

Charge

(powersupply‐1.0A)

50%capacityin1,5h;fullcapacityin4hours

Batterylife

• 450transactionsinGPRSwithfullychargedbattery,

printingandbacklitactivated.

• CanremainpoweredONupto150hourswith

connectedGPRSlinkandterminalinsleepingstate

startingwithfullychargedbatteryandwithoutenergy

consumptionrelatedtobacklitorradiolink



*Thebatterycapacitydependsonthemodelofterminalanditsuse



4.5.2. Installingthebattery

WARNING

Checkthattheterminalisnotconnectedtothemainelectricnetwork.

• Turnyourterminalandunclipthebatterytrapdoorbypushingon

thebuttonasshownonthepicture



• Disengagethetrapdoor



• Takethebatterypackincludedinthebox



• Locatethebatterypackconnectorbesidethebattery

compartment



• Plugthebatterypackconnectoraccordingto

theconnectorlocatingsystemand(asshown

onpicture).

Verifythatitlocks.



• Placethebatterypackinitscompartment.



• Closethebatterycompartmenttrapdoor.



Batterycompartment



USERGUIDE• 15/22Copyright©2012Ingenico

R1190001900700002 Allrightsreserved



4.5.3. Chargingthebattery



¾ Whendoesthebatteryneedtobecharged?

• Oninitialstart‐up,chargethebatteryfor16hoursundertheenvironmental

conditionsstatedabove

• Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonits

base.Chargingisautomatic

• Whenusedwithaterminalpowersupply:connectthepowersupplytoLink/2500

powerconnector.



¾ Howdoesthebatteryneedtobecharged?



• Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand

autonomy(numberoftransactions)



Theoptimalconditionsareasfollows:

 Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)

 Theoptimaltemperatureisbetween+15°Cand+25°C



¾ Howcanthebatterybecharged?



Usingtheterminalpowersupply



• ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedon

therightsideoftheterminal.



• Connectthepowersupplyunittothepowersupplymainsnetwork



• Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)



USERGUIDE• 16/22Copyright©2012Ingenico

R1190001900700002 Allrightsreserved



4.5.4. Changingthebattery

ItisimperativetouseabatteryauthorizedbyIngenico.

ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.



• Turnitoffbypressingsimultaneouslyand (yellowkey)forabout

onesecond

• Removethebatterytrapdoor(seesection4.5.2“installingbattery”)



• Liftthebatteryandremoveitfromitscompartment



• Carefullydisconnectbattery,followingtheinstructionsbelow.



• Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalor

connectingterminalpowersupplywithoutbattery.

• Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2

“Installingbattery”

• Closethebatterytrapdoorandchargethenewbattery.Seesection"0“Charging

theBattery"

• Inordertopreservetheenvironment,disposeusedbatteryincompliancewith

currentcountryrecyclinglegislation.

(*)Theterminalmemorizesthatthereisnobatterysimplybypoweringup.Itwillthen

correctlyperform‐fullrechargewiththenextbattery.



Disconnect



ull

Connect



ush



USERGUIDE• 17/22Copyright©2012Ingenico

R1190001900700002 Allrightsreserved



5. Recommendations

5.1. Safety

PoweringdowntheLink/2500:

DisconnecttheLink/2500powersupplyblockadapterfromtheelectricalmains

network.

Lithiumcell

TheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbya

qualifiedtechnician.

Battery

 Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.

•OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.

•Donotshort‐circuitthebattery.

•Donotattempttoopenthebatterycontainer.

•Usedbatteriesmustbedisposedofattheappropriatedsites.



Warning

Thereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire.



SAM1/(SIM2)/SIM1(SAM2)readers’compartment

Thetrapdoorforbattery,SAM1(SIM2)/SIM1(SAM2),readerslocatedunderneaththe

terminal,mustbeinplaceduringthenormaloperationoftheterminal.Seesections

"RemovalofSAM1/SAM2/SIM,modules"aswellas"Connectingthebattery".

Onairplanes

Yourhandsetmustbeswitchedoffbyremovingthebatterypack.Removethe

batteryfromtheterminalwhenonanairplane.

Non‐compliancewiththesesafetyrulesmayresultinlegalactionand/orabanon

lateraccesstocellularnetworkservices.

Explosionareas

Certainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepots

andanysitewhereblastingiscarriedout.Youareurgedtocomplywiththese

regulations.Theterminalshallbeprotectedbyaspeciallyfittedandcertifiedcover

enablinguseinproximitytoafuelpump.

Electronichealthappliances

Yourhandsetisaradiotransmitterwhichmayinterferewithhealthappliances,such

ashearingaids,pacemaker,hospitalequipment,etc.

Yourdoctorortheequipmentmanufacturerwillbeabletoprovideyouwith

appropriateadvice.



R1190001900700002 Allrightsreserved

5.2. Securityofyourterminal

YourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.

Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It

isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould

check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual

wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the

chipcardreaderoranyotherpartofyourterminal.Suchcheckswouldprovidewarningof

anyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourof

individualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.

Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurther

useoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,you

shouldcontacttheterminalhelpdeskimmediately.

Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto

staffthathavebeenindependentlyverifiedasbeingtrustworthy.

Theterminalmustneverbeputinorleftatalocationwhereitcouldbestolenorreplaced

byanotherdevice.



CAUTION

PositioningoftheterminaloncheckstandmustbeinsuchawaytomakecardholderPIN

(PersonalIdentificationNumber)spyinginfeasible.

Installingdeviceonanadjustablestandmustbeinsuchawaythatconsumerscanswivel

theterminalsidewaysand/ortiltitforwards/backwardstoapositionthatmakesvisual

observationofthePIN‐entryprocessdifficult.

Positioningofin‐storesecuritycamerassuchwaythatthePIN‐entrykeypadisnotvisible.

NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadvisedtoensure

thattheyarenotbeingoverlookedwhenenteringtheirPINCode.



R1190001900700002 Allrightsreserved



6. Standards

CEMark



TheCEmarkingindicatesLink/2500complieswiththerequirementsofEuropeanDirective

1999/5/ECof9March1999onRadioandTelecommunicationsTerminalEquipmentfor:



• Theprotectionofthehealthandthesafetyoftheuserandanyotherperson.

• Theprotectionrequirementswithrespecttoelectromagneticcompatibility.



Andcomplieswithharmonisedstandards.



DependingLink/2500modelinvolvedstandards‐are:



EUDirectives:

AccordingtoharmonisedEUstandards:

ProductProductTypeStandardsIssuedate

1999/5/EC



(R&TTEDirective)

LinK/2500



Allproducttype



EN60950‐1

2006+/A11:2009

+/A1:2010

+/A12:2011

+/AC:2011

+/A2:2013

ContactLess

EN302291‐1/2

EN301489‐1

EN301489‐3

ETSIEN300330‐3

2005

2008

2002

2015

GSM/GPRS/UMTS



EN301489‐1

EN301489‐7

EN301489‐24

EN301511

EN301908‐1

EN301908‐2

EN62311

2008

2005

2007

2003

2010

2008

2011/65/EU



(RoHSDirective)Allproducttype



EN505812012



*Note:certificationmustbeconfirmaftermassproduction.



R1190001900700002 Allrightsreserved



Environnent(WEEE,BatteriesandPackaging)

ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerning

WasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteries

andAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecome

liablefortake‐back,treatmentandrecyclinguponendoflifeofequipmentandbatteries.



TheassociatedsymbolmeansthatWEEEandwastebatteriesmustnotbethrown

awaybutcollectedseparatelyandrecycled.



Ingenicoensuresthatefficientcollectionandrecyclingschemesareset‐upforWEEEand

batteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourretailersfor

moredetailedinformationaboutthecompliancesolutioninplacefordisposingofyourold

productandusedbatteries.



Packagingwastemustalsobecollectedseparatelytoassureaproperdisposalandrecycling.



Pleasenotethatproperrecyclingoftheelectricalandelectronicequipmentandwaste

batterieswillensuresafetyofhumanhealthandenvironment.



R1190001900700002 Allrightsreserved

7. Troubleshooting

Theterminaldoesnotturnon

• Checkthebattery(isitdischarged,isitconnected?)

Afulldischargedbatterycantakelongchargingtimetorecover

• Connectterminaltoterminalpowersupplyorputitonpoweredbase



Cardsarenotread

• Checkthatthemagneticcardisswipedcorrectly(withmagneticband

onterminalside).

• Swipeagainthecardwiththemagneticstripemovementconstantandrapid

• Verifythatthemagneticstripisnotdamaged,groovedorcracked

• Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreader

andremovedthecardonlyafterthetransactionisperformed.



R1190001900700002 Allrightsreserved







rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethis

documentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontents

inanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionof

INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty

withoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjectto

theconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformation

containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.



Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateas

possible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdated

information.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,and

donotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponin

writingbetweenINGENICOandtheuser.

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INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththe

presentdocument.

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Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”

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Ingenico L2500CL3GWIBT Link/2500 User Manual LINK2500 User Guide V1

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