Ingenico L2500CL3GWIBT Link/2500 User Manual LINK2500 User Guide V1

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Document Author:	sophie

User Guide
Link/2500
USER GUIDE
INGENICO –28‐32 Boulevard de Grenelle – 75015 Paris ‐ FRANCE
Tél. +33 (0)1 58 01 80 00 – Fax +33 (0)1 58 01 91 35
www.ingenico.com
Contents
1. Introduction __________________________________________________ 3
2. Presentation __________________________________________________ 5
2.1. Content of the box ____________________________________________________ 5
2.1.1. Terminal ______________________________________________________________________ 5
2.2. Overview of the Link/2500 ______________________________________________ 6
2.3. Keyboard details and functionality _______________________________________ 8
3. Use of the terminal ___________________________________________ 9
3.1. Switching off the terminal ______________________________________________ 9
3.2. Reading card _________________________________________________________ 9
4. Installation __________________________________________________ 11
4.1. Recommendations ___________________________________________________ 11
4.2. USB Terminal connections _____________________________________________ 12
4.2.1. uUSB ________________________________________________________________________ 12
4.3. Opening trap door____________________________________________________ 12
4.4. SAMs & SIMs ________________________________________________________ 13
4.5. Battery _____________________________________________________________ 14
4.5.1. Main characteristics ___________________________________________________________ 14
4.5.2. Installing the battery __________________________________________________________ 14
4.5.3. Charging the battery ___________________________________________________________ 15
4.5.4. Changing the battery __________________________________________________________ 16
5. Recommendations ____________________________________________ 17
5.1. Safety ______________________________________________________________ 17
5.2. Security of your terminal ______________________________________________ 18
6. Standards ___________________________________________________ 19
7. Troubleshooting ______________________________________________ 21
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
1. Introduction
We hope that you will be fully satisfied with your new terminal Link/2500. This terminal is
available in different models. Please select by yourself in this documentation items related
to your model.
Read this guide to understand and make the best use of your terminal.
It presents you the necessary information about use, installation, maintenance, safety and
security recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and
safety. Maintenance should only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
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Copyright © 2012 Ingenico
All rights reserved
Any Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
This transmitter must not be co‐located or operating in conjunction with any other
antenna or transmitter.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
SAR tests are conducted using standard operating positions accepted by FCC the with the
device transmitting at its highest certified power level in all tested frequency bands.
For hand-held operation, this device has been tested and meets the FCC RF exposure
Guidelines when used with an accessory designated for this product or when used with an
accessory that contains no metal. Non‐compliance with the above restrictions may result
in violation of RF exposure guidelines.
For mobile exposure condition use, for satisfying RF exposure compliance, the device must be
installed to provide a separate distance of at least 20 cm from all persons.
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
2. Presentation
2.1.
Content of the box
2.1.1. Terminal
Link/2500 terminal unit
A battery pack disconnected
User guide
ADVICE
Keep the packaging. It must be re‐used whenever the terminal is shipped.
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Copyright © 2012 Ingenico
All rights reserved
2.2. Overview of the Link/2500
Terminal unit
2’’4 LCD Display
Magnetic card
reader
Smart card reader
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Copyright © 2012 Ingenico
All rights reserved
Compartment where are located:
• the battery pack
• the modules SAM1/SAM2/SIM1/SIM2
• the 2nd Smart card reader (optional)
Weight
155g
(without paper roll nor battery)
Dimensions (L x w x h)
Electrical mains network
Connections on terminal
USER GUIDE •
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129x70x17 mm
100‐240VAC / 50‐60 Hz ‐ Class II equipment
Type C USB serial link
Power connector
7/22
Copyright © 2012 Ingenico
All rights reserved
2.3. Keyboard details and functionality
Some keys can have other functions according to the applications that are in the terminal.
The functions key accesses the
different application menus
The red key cancels
procedure in progress
the
The yellow key cancels the last
character
The green key validates input
selections and information.
It is also used to switch on the
terminal
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Copyright © 2012 Ingenico
All rights reserved
3. Use of the terminal
ADVICE
Before to use the terminal, always check if the roll of paper is present.
3.1.
Switching off the terminal
If the battery is empty and the terminal in use is removed from its base, the terminal
automatically shuts off.
It may also be switch by pressing simultaneously
second.
In order to restart the terminal, press
and
(yellow key) for one
on the keyboard.
3.2. Reading card
Magnetic stripe card
The card can be read either from bottom to top or from top to bottom, with the stripe
facing the terminal.
Use a regular movement in order to ensure a reliable card reading.
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
Smart card
•
Card reader: insert the card horizontally with the chip facing upwards and leave in
position throughout the transaction.
Contactless
•
Bring the card firmly up to the active zone. Keep the
card close to the reader during the transaction
•
The 4 virtual LEDs are displayed during the transaction.
The terminal behavior for the cardholder may depend on:
• The terminal environment
• Local usage (language…)
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
4. Installation
4.1.
Recommendations
Location of the Link/2500
Place the base on flat surface near an electric socket and according to the base to the
telephone or an Ethernet socket. The terminal should be placed far from any very hot zones,
protected from vibrations, dust, damp and electromagnetic radiation (computer screen,
anti‐theft barrier etc.).
Operating conditions
Ambient temperature
from +0°C to +50°C
Max relative humidity
85% at +40°C
Battery charging conditions
Ambient temperature
from +0°C to +40°C
Storage conditions
Ambient temperature
from ‐20°C to +55°C
Max relative humidity
85% at +55°C
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
4.2. USB Terminal connections
4.2.1. uUSB
•
•
There is an USB connector (USB type C) on the right side of the Link/2500 Wireless
terminal (see below picture).
The USB Key has to be used with an USB adapter (refers to accessories section)
USB type C
Connector used for PC travel
charger, USB Key, etc…
*Type C connector durability: up to 10 000 mating cycles
4.3. Opening trap door
CAUTION:
Switch off the terminal before opening the trapdoor.
• Turn the terminal and unclip the trapdoor by pushing on the clip
with as shown with the arrows on the picture
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
4.4.
SAMs & SIMs
The connector modules security SAM/SIM is located inside the terminal, in a closed
compartment.
• SAMs and SIMs are identified by the engraved marks on the
lower housing
• When introducing a SAM/SIM in its slot, be sure to put the cut
corner as indicated on the engraved marks
SAM 2 Connector
(Dual SIM terminals)
SIM 1 Connector
(Dual SAM terminals)
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
4.5. Battery
4.5.1. Main characteristics
Characteristics
Charge
(power supply‐1.0A)
Battery life
Li‐ion 1200 mAh
50% capacity in 1,5 h; full capacity in 4 hours
• 450 transactions in GPRS with fully charged battery,
printing and backlit activated.
• Can remain powered ON up to 150 hours with
connected GPRS link and terminal in sleeping state
starting with fully charged battery and without energy
consumption related to backlit or radio link
* The battery capacity depends on the model of terminal and its use
4.5.2. Installing the battery
WARNING
Check that the terminal is not connected to the main electric network.
• Turn your terminal and unclip the battery trapdoor by pushing on
the button as shown on the picture
• Disengage the trapdoor
• Take the battery pack included in the box
• Locate the battery pack connector beside the battery
compartment
• Plug the battery pack connector according to
the connector locating system and (as shown
on picture).
Verify that it locks.
• Place the battery pack in its compartment.
• Close the battery compartment trapdoor.
Battery compartment
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Copyright © 2012 Ingenico
All rights reserved
4.5.3. Charging the battery
¾ When does the battery need to be charged?
•
On initial start‐up, charge the battery for 16 hours under the environmental
conditions stated above
•
When used daily, the terminal recharges its batteries each time it is placed on its
base. Charging is automatic
•
When used with a terminal power supply: connect the power supply to Link/2500
power connector.
¾ How does the battery need to be charged?
•
The environment in which the charge takes place influences battery lifetime and
autonomy (number of transactions)
The optimal conditions are as follows:
ƒ Charging away from any external heat source (radiator, sun, enclosed area…)
ƒ The optimal temperature is between +15°C and +25°C
¾ How can the battery be charged?
Using the terminal power supply
•
Connect the terminal power supply unit to the terminal type C connector located on
the right side of the terminal.
•
Connect the power supply unit to the power supply mains network
•
Check to see if the battery symbol is flashing or moving(=battery charging)
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
4.5.4. Changing the battery
It is imperative to use a battery authorized by Ingenico.
There is danger of explosion if battery used is not approved by Ingenico.
•
Turn it off by pressing simultaneously
one second
•
Remove the battery trapdoor (see section 4.5.2“installing battery”)
•
Lift the battery and remove it from its compartment
•
Carefully disconnect battery, following the instructions below.
and
(yellow key) for about
Connect, push
Disconnect, pull
•
Inform the terminal that battery will be replaced (*). Do not start the terminal or
connecting terminal power supply without battery.
•
Connect and install the new battery by following the instructions in section 4.5.2
“Installing battery”
•
Close the battery trapdoor and charge the new battery. See section "0 “Charging
the Battery"
•
In order to preserve the environment, dispose used battery in compliance with
current country recycling legislation.
(*)The terminal memorizes that there is no battery simply by powering up. It will then
correctly perform‐full recharge with the next battery.
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
5. Recommendations
5.1.
Safety
Powering down the Link/2500:
Disconnect the Link/2500 power supply block adapter from the electrical mains
network.
Lithium cell
The Link/2500 is fitted with an internal lithium cell which can only be accessed by a
qualified technician.
Battery
Link/2500 is fitted with battery specially designed for this terminal.
• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.
• Do not short‐circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at the appropriated sites.
Warning
There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire.
SAM1/(SIM2)/SIM1(SAM2) readers’ compartment
The trapdoor for battery, SAM1(SIM2)/SIM1(SAM2), readers located underneath the
terminal, must be in place during the normal operation of the terminal. See sections
"Removal of SAM1/SAM2/SIM, modules" as well as "Connecting the battery".
On airplanes
Your handset must be switched off by removing the battery pack. Remove the
battery from the terminal when on an airplane.
Non‐compliance with these safety rules may result in legal action and/or a ban on
later access to cellular network services.
Explosion areas
Certain regulations restrict the use of radio equipment in chemical plants, fuel depots
and any site where blasting is carried out. You are urged to comply with these
regulations. The terminal shall be protected by a specially fitted and certified cover
enabling use in proximity to a fuel pump.
Electronic health appliances
Your handset is a radio transmitter which may interfere with health appliances, such
as hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you with
appropriate advice.
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
5.2. Security of your terminal
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering of the equipment. It
is strongly advised that these checks are performed regularly after receipt. You should
check, for example: that the keypad is firmly in place; that there is no evidence of unusual
wires that have been connected to any ports on your terminal or associated equipment, the
chip card reader or any other part of your terminal. Such checks would provide warning of
any unauthorised modifications to your terminal, and other suspicious behaviour of
individuals that have access to your terminal. Your terminal detects any “tampered state”.
In this state the terminal will repeatedly flash the message” Alert Irruption!” and further
use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you
should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to
staff that have been independently verified as being trustworthy.
The terminal must never be put in or left at a location where it could be stolen or replaced
by another device.
CAUTION
Positioning of the terminal on check stand must be in such a way to make cardholder PIN
(Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that consumers can swivel
the terminal sideways and/or tilt it forwards/backwards to a position that makes visual
observation of the PIN‐entry process difficult.
Positioning of in‐store security cameras such way that the PIN‐entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure
that they are not being overlooked when entering their PIN Code.
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Copyright © 2012 Ingenico
All rights reserved
6. Standards
CE Mark
The CE marking indicates Link/2500 complies with the requirements of European Directive
1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for:
•
•
The protection of the health and the safety of the user and any other person.
The protection requirements with respect to electromagnetic compatibility.
And complies with harmonised standards.
Depending Link/2500 model involved standards‐are:
According to harmonised EU standards :
EU Directives :
Product
Product Type
All product type
Standards
Issue date
EN 60950‐1
2006 +/A11:2009
+/A1:2010
+/A12:2011
+/AC:2011
+ /A2:2013
ContactLess
1999/5/EC
(R&TTE Directive)
LinK/2500
GSM/GPRS/UMTS
2011/65/EU
(RoHS Directive)
All product type
EN 302 291‐1/2
2005
EN301 489‐1
2008
EN 301 489‐3
2002
ETSI EN 300 330‐3
2015
EN 301 489‐1
2008
EN 301 489‐7
2005
EN 301 489‐24
2007
EN 301 511
2003
EN 301 908‐1
2010
EN 301 908‐2
2010
EN 62 311
2008
EN 50581
2012
*Note: certification must be confirm after mass production.
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
Environnent (WEEE, Batteries and Packaging)
This product is labeled in accordance with European Directives 2002/96/EC concerning
Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries
and Accumulators. Those provisions are requiring producers and manufacturers to become
liable for take‐back, treatment and recycling upon end of life of equipment and batteries.
The associated symbol means that WEEE and waste batteries must not be thrown
away but collected separately and recycled.
Ingenico ensures that efficient collection and recycling schemes are set‐up for WEEE and
batteries according to the local regulation of your country. Please contact your retailers for
more detailed information about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper disposal and recycling.
Please note that proper recycling of the electrical and electronic equipment and waste
batteries will ensure safety of human health and environment.
USER GUIDE •
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Copyright © 2012 Ingenico
All rights reserved
7. Troubleshooting
The terminal does not turn on
• Check the battery (is it discharged, is it connected?)
A full discharged battery can take long charging time to recover
• Connect terminal to terminal power supply or put it on powered base
Cards are not read
• Check that the magnetic card is swiped correctly (with magnetic band
on terminal side).
• Swipe again the card with the magnetic stripe movement constant and rapid
• Verify that the magnetic strip is not damaged, grooved or cracked
• Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
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Copyright © 2012 Ingenico
All rights reserved
“This Document is Copyright © 2012by INGENICO Group. INGENICO retains full copyright ownership,
rights and protection in all material contained in this document. The recipient can receive this
document on the condition that he will keep the document confidential and will not use its contents
in any form or by any means, except as agreed beforehand, without the prior written permission of
INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party
without the prior written permission of INGENICO. If such permission is granted, it will be subject to
the condition that the recipient ensures that any other recipient of this document, or information
contained therein, is held responsible to INGENICO for the confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as
possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated
information. The contents of this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual obligations agreed upon in
writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be non consistent with the
present document.
All trademarks used in this document remain the property of their rightful owners.”
Ingenico
28‐32 Boulevard de Grenelle
75015 Paris ‐ France
Tél. +33 (0)1 58 01 80 00 – Fax +33 (0)1 58 01 91 35
www.ingenico.com
USER GUIDE •
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*296182111*
Your contact
Copyright © 2012 Ingenico
All rights reserved

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