Ingenico LANE5000CL Contactless RFID Payment Terminal User Manual

INGENICO Contactless RFID Payment Terminal

Contents

User manual

www.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre LANE / 5000900018474 R11 000 05/0616Copyright© 2015 IngenicoAll rights reservedwww.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre Changes or modications to this device not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.Any liquid spill under the custom cover must be removed right away.The main port at the back must not be used to connect a standard video HDMI cable. Only connect cables provided by Ingenico.4_EnvironmentThis product is labelled in accordance with European Directive 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE).Ingenico ensures that efcient collection and recycling schemes are set-up for WEEE according to the local regulation of your country. Please contact your retailers for more detailed information.Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the WEEE will ensure safety of human health and environment.More InformationFor more information on cleaning, troubleshooting, operating the device, features, specications, accessories, the system menu, security, and downloading see the Ingenico Lane/5000 User Guide.The associated symbol means that WEEE must not be thrown away but collected separately and recycled.5_Terminal LocationThe Lane/5000 device may be mounted on a at surface, wall, or customer stand (recommended).The device is designed to operate in the following environment:Operating temperature of 0°C to 45°C Operating humidity of 10% to 85% RH non-condensingThe terminal is intended for internal use only.Do not place the Lane/5000 device on a PC monitor, adjacent to an electronically active security tag deactivation system, or near other sources of magnetic elds.The Lane/5000 device must be at least 12 inches away from an electronically active type of security tag deactivation pad.There are two types of security tag deactivation systems :An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security tag. If the Lane/5000 device is placed too close to the system’s pad, or placed above the pad, the signature capture les may be corrupted.A passive system is a permanent magnet type that does not send out a signal. This type does not affect the Lane/5000 device.3_2 Device is not workingMake sure that the Lane/5000 connector is fully inserted into the back of the device.1Restart the device.2If you have another working Lane/5000 device, swap the devices to determine if the problem is with the device, cable, POS, or power supply.3If the Lane/5000 device is directly connected to a host, reset the host by turning it off and back on again.4Lane / 5000Installation GuideIf your host device has a magnetic stripe reader, try swiping the card there.If you have another working Lane/5000 device, try swiping the card there.To determine if the problem is with the card:5
Lane / 5000900018474 R11 000 05/0616Lane / 5000900018474 R11 000 05/0616Copyright© 2015 IngenicoAll rights reservedCopyright© 2015 IngenicoAll rights reserved2_Security of your terminalYour device fulls current applicable PCI PTS security requirements.Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is rmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly ash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently veried as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.CAUTIONPositioning of the Lane/5000 on check stand must be in such a way to make cardholder PIN (Personal Identication Number) spying infeasible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.2_1 WARNING TO USERS IN THE UNITED STATESFederal Communication Commission Interference Statement 47 CFR Section 15.105(b)This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures :Carefully inspect the shipping carton and its contents for shipping damage. If the device is damaged, le a claim immediately with the shipping company and notify Ingenico.You should have :Lane / 5000 device This guideSave the carton and packing material for repackaging or moving the device in the future.The box may also include the following items depending on your conguration working :Power supply unit and Power cordA stylus and its holderThe Lane/5000 magnetic stripe reader reads debit, credit, and all standard magnetic stripe cards.Slide the card from the rear to the front in a continuous motion for best resultsTake care to ensure that the card is inserted in the correct manner, chip facing up. Bring the card rmly up to the active area above the display (at about 1cm). Keep the card close to the Reader during the transaction.On the back side of the terminal, there is single connector. Connect only validated cable. Ensure the other end provide power and host communication if required. If needed connect the power supply to the mains by the wall receptacle.1_Equipment check list1_1 Power & Cable connections1_2 Magnetic Stripe Reader1_3 Smart Card Reader1_4 Contacless ReaderReorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.2_3 ANTENNA REQUIREMENTFederal Communication Commission Interference Statement 47 CFR Section 15.203This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.2_4 WARNING TO USERS IN THE CANADAThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication2_6 SAFETYCAUTIONRisk of explosion if the battery is replaced by an incorrect type. Dispose of used battery according to the instructionsConnection of headset on audio output jack: An excessive acoustic pressure of headset can involve deafness!Only use the power supply AC/DC provided with Lane/5000 (8VDC 2A or 8VDC 3A or 8VDC 4A) or the power provided by a cash register (16 Watt min, 8V min) limited power source (LPS) or (3W, 5V).Remove the power jack to power off the terminal.DELTA ELECTRONICS PUBLIC Co. Ltdbattery) TADP-24AB AAuthorized power supply units : PHIHONG TECHNOLOGY Co. LtdPSC16A-080PSC16E-080PSM32W-080PSAC30U-120L6IN-R3_Troubleshooting3_1 Magnetic Card Reader Does Not Work Properly1When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the Lane/5000 display screen (see Magnetic Stripe Reader).Swipe the card at a faster or middle steady speed.2Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn.3CAUTIONThis equipment may not be modied, altered, or changed in any way without signed written permission from Ingenico. Unauthorized modication may void the equipment authorization from the FCC and will void the Ingenico warranty.Consult the dealer or an experienced radio/TV technician for help.2_2 NO AUNAUTHORIZED MODIFICATIONSFederal Communication Commission interference Statement 47 CFR Section 15.21Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.PSC16A-080L6IN-R PSC16E-080L6IN-RPSM24W-080L6IN-R2_5 ATTENTION POUR LES UTILISATEURS AU CANADASecurity tag deactivation system could disturb the magnetic card reader 4

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