Ingenico M5000CLWIBT Mobile Payment terminal User Manual 900019007 R11 000 06 MOVE 3500 indd

INGENICO Mobile Payment terminal 900019007 R11 000 06 MOVE 3500 indd

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www.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre Move 3500User GuideOptional

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved2Contents1_Introduction2_Presentation 2_1 Content of the box 2_1_1 Terminal 2_2 Overview on the Move/3500 2_3 Keyboard details and functionality 2_4 Touch panel3_Use of the terminal 3_1 Switching off the terminal 3_2 Reading card4_Installation 4_1 Recommendations 4_2 USB Terminal connections 4_2_1 uUSB 4_2_2 MicroSD Memory Card 4_3 Opening trap door 4_4 SAMs & SIMs451258613959991213131415

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved3 4_5 Battery 4_5_1 Main characteristics 4_5_2 Installing the battery 4_5_3 Charging the battery 4_5_4 Changing the battery 4_6 Paper roll 4_6_1 Main characteristics of INGENICO paper roll 4_6_2 Installing paper roll5_Recommendations 5_1 Safety 5_2 Security of your terminal 5_3 Fixed installation6_Standards 6_1 Environment (WEEE, Batteries and Packaging) 6_2 FCC/IC Compliance7_Troubleshooting16161618192020212222242625262631

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved41_IntroductionWe hope that you will be fully satised with your new terminal MOVE/3500. This terminal is available in different models. Please select by yourself in this documentation items related to your model.Read this guide to understand and make the best use of your terminal.It presents you the necessary information about use, installation, maintenance, safety and security recommendations.WARRANTY / SECURITYUse only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.Failure to comply with these instructions will void the manufacturer’s responsibility.This symbol indicates an important Warning.This symbol indicates a piece of advice.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved52_PresentationWARNINGThe power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.2_1 Content of the box2_1_1 TerminalMOVE/3500 terminal unit equipped with a paper roll A battery pack disconnectedPower adapterUser guideMOVE/3500 terminal unit equipped

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved6ADVICEKeep the packaging. It must be re-used whenever the termi-nal is shipped.2_2 Overview of the MOVE/3500Terminal unit3’’2 LCD DisplayBacklit keyboardSmart card readerEasy loading printerMagnetic card reader3’’2 LCD DisplayBacklit keyboardSmart card readerEasy loading printer

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved7Compartment where are located:the battery pack the modules SAM1/SAM2/SIM1/SIM2the 2nd Smart card reader (optional)

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved82_3 Keyboard details and functiona-lityWeight(without paper roll nor battery)310gDimensions (L x w x h) 169x78x57 mmElectrical mains network 100-240VAC / 50-60 Hz - Class II equipmentConnections on terminalMicro USB AB serial linkPower connectorContacts for CradleSome keys can have other functions according to the appli-cations that are in the terminal.The functions key accesses the different application menusThe red key cancels the procedure in progressThe yellow key cancels the last characterThe green key validates input selections and information.It is also used to switch on the terminalFeed paper a few centimers if pressed for a long time (more than 2 seconds)

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved93_Use of the terminal3_1 Switching off the terminalADVICEBefore to use the terminal, always check if the roll of paper is present.If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.It may also be switch by pressing simultaneously and (yellow key) for one second.In order to restart the terminal, press on the keyboard.3_2 Reading cardThe card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal.Use a regular movement in order to ensure a reliable card reading.Magnetic stripe card

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved10Card reader: insert the card horizontally with the chip facing upwards and leave in position throughout the transaction.Smart card2nd card reader (Optional): is located under terminal trapdoor (on back of the terminal). Insert the card up side down chip facing the terminal.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved11Bring the card  rmly up to the active zone. Keep the card close to the reader during the transactionContactless (optional)The 4 virtual LEDs are displayed during the transaction.The terminal behavior for the cardholder may depend on:The terminal environmentLocal usage (language…)

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved124_Installation4_1 RecommendationsLocation of the Move/3500Place the base on at surface near an electric socket and according to the base to the telephone or a Ethernet socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).Operating conditionsAmbient temperature from +0°C to +50°CMax relative humidity 85% at +40°CBattery charging conditionsAmbiant temperature from +0°C to +45°CStorage conditionsAmbient temperature from -20°C to +55°CMax relative humidity 85% at +55°CMax altitude 2000 m

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved134_2 USB Terminal connections4_2_1 uUSBThere is an USB connector (MicroAB) on the left side of the Move/3500 Wireless terminal (see below picture). This connector manages Host and Slave connexions.The terminal supports USB Keys with FAT16 or FAT32The USB Key has to be used with an USB adapter (refers to accessories section)USB micro ABConnector used for PC travel charger, USB Key, etc… *MicroAB connector durability: up to 10 000 mating cycles4_2_2 MicroSD Memory CardInsert the MicroSD Memory Card into the connector slot as shown on the gure. MicroSD connector is located on terminal side.The terminal supports MicroSD up to 32GB

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved14microSD connector4_3 Opening trap doorCAUTIONSwitch off the terminal before opening the trapdoor.Turn the terminal and unclip the trapdoor by pushing on the clip with as shown with the arrows on the picture

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved154_4 SAMs & SIMs The connector modules security SAM/SIM are located inside the terminal, in a closed compartment.SAMs and SIMs are indentied by the engraved marks on the lower housingWhen introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on the engraved marksSIM 2 Connector (Dual SIM terminals)or SAM3 connector SIM 1 ConnectorSIM 1 ConnectorSIM 2 Connector

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved164_5 Battery 4_5_1 Main characteristicsCharge (power supply-1.5A)50% capacity in 1,5 h; full capacity in 4 hoursBattery lifeCharacteristics Li-ion 2900 mAh450 transactions in GPRS with fully charged battery, printing and backlit activatedCan remain powered ON up to 150 hours with connected GPRS link and terminal in sleeping state starting with fully charged battery and without energy consumption related to backlit or radio link* The battery capacity depends on the model of terminal and its use4_5_2 Installing the batteryWARNINGCheck that the terminal is not connected to the main electric network.Turn your terminal and unclip the battery trapdoor by pushing on the button as shown on the pictureDisengage the trapdoorTake the battery pack included in the boxLocate the battery pack connector beside the battery compartment Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks.Place the battery pack in its compartment.Close the battery compartment trapdoor.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved17Battery compartment

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved184_5_3 Charging the batteryWhen does the battery need to be charged?On initial start up, charge the battery for 16 hours under the environmental conditions stated above When used daily, the terminal recharges its batteries each time it is placed on its base . Charging is automaticWhen used with a terminal power supply: connect the power supply to Move/3500 power connector.How does the battery need to be charged?The environment in which the charge takes place inuences battery lifetime and autonomy (number of transactions) The optimal conditions are as follows:/ Charging away from any external heat source (radiator, sun, enclosed area…) / The optimal temperature is between +15°C and +25°CHow can the battery be charged?Using the basePlace the terminal on its baseCheck if the battery symbol is ashing or moving (=battery charging).Using the terminal power supply (the terminal is out of its base)Connect the terminal power supply unit to the terminal MicroAB connector located on the left side of the terminal.Connect the power supply unit to the power supply mains networkCheck to see if the battery symbol is ashing or moving(=battery charging)

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved194_5_4 Changing the batteryIt is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. Remove the terminal from its baseTurn it off by pressing simultaneously and (yellow key) for about one secondRemove the battery trapdoor (see section 4.5.2“installing battery”)Carefully disconnect battery, following the instructions below. Unlock the connector by pressing the locking mechanism as indicated by F1 arrow while pulling this connector (F2 arrow ). Release traction on it as soon as the connector comes unclipped Finish extracting connector by tilting it slightly (F3 arrow) to bring it away from the terminal housingInform the terminal that battery will be replaced (*). Do so start the terminal without battery by tting it on its base, or connecting terminal power supply.Remove terminal from base or disconnect terminal power supplyConnect and install the new battery by following the instructions in section 4.5.2 “Installing battery”Close the battery trapdoor and charge the new battery. See section «0 Charging the Battery»In order to preserve the environnement, dispose used battery in compliance with current country recycling legislation.(*)The terminal memorizes that there is no battery simply by powering up. It will then correctly perform-full recharge with the next battery.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved204_6 Paper roll4_6_1 Mains characteristics of INGENICO paper rollColour WhiteWidthR40 paper roll Characteristics PrecisionsDepending on IWL model two paper roll can be used:58 mmDiameter 40 mmLength About 18 metresThe thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid:/ storage in hot wet places (near air-conditioner, humidity higher than 85%)/ exposure to sunlight or ultraviolet for long periods/ contact with organic solvents (solvent type adhesive)/ direct contact with materials containing plasticizers (PVC transparent folders or envelopes)/ direct contact with «diazo» papers/ direct contact with water/ Rubbing or pressing the paper too stronglyWARNINGFor best product performance, only use heat sensitized paper approved by Ingenico.WARNINGSwitch off the terminal prior to installing a paper roll.Use only paper approved by Ingenico. The use of non-approved paper is likely to damage the printer of your terminal.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved214_6_2 Installing paper rollOpen the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear of the terminal.Insert the paper roll in the compartment following the directions shown on the below picturePull the paper up to the top of the terminal Maintain the paper and close the lidPress simultaneously on both upper corners of the paper ap, as shown by arrows on picture, until it clips into position

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved22ADVICEIf you insert a new R40 paper roll, tear off the rst length (one complete turn to avoid printing on adhesive tape footprint). 5_Recommendations5_1 SafetyDisconnect the Move/3500 power supply block adapter from the electrical mains network.Powering down the Move/3500 :The Move/3500 is tted with an internal lithium cell which can only be accessed by a qualied technician. Lithium cell Move/3500 is tted with battery specially designed for this terminal. BatteryOnly use the appropriate chargers and batteries listed in the Ingenico’s catalogue.Do not short-circuit the battery.Do not attempt to open the battery container.Used batteries must be disposed of at the appropriates sites.WARNINGThere is a risk of explosion if the battery is incorrectly re-placed or is placed in a re.The electrical outlet must meet the following criteria :Electrical power outletMust be installed near the equipment and easily accessible;Must meet standards and regulations in the country where used;For type A plug, the protection of the installation must be set to 20 A.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved23The power supply label contains seven symbols :Double insulation symbolDC current outputAC current inputDC Power jack polarityIn door use onlyInternational Ef ciency Marking Protocol (Energy Star Level 5)International Ef ciency Marking Protocol (Energy Star Level 6)The trapdoor for battery, SAM1/SAM2/SIM1/ (SAM3/SIM2), readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections «Removal of SAM1/SAM2/SIM, modules» as well as «Connecting the battery». SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartmentYour handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane.Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.On airplanesCertain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially  tted and certi ed cover enabling use in proximity to a fuel pump.Explosion areas

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved24Your handset is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc.Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.Electronic health appliances5_2 Security of your terminalYour device fulls current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is rmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly ash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently veried as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. All external circuits connected to the Move/5000 must be SELV (Safety Extra Low Voltage) and LPS (limited power source) within the meaning of section 2.2 and 2.5 of the standard IEC60950-1:2005+/A1:2010 and EN60950-1:2006+/A11:2009+/A1:2010+/A12:2011External connectionTo clean the terminal, use a soft cloth slightly moistened with water. Do not clean the electrical connections; do not use solvents, detergents or abrasive products.Cleaning

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved25CAUTIONPositioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identication Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difcult. Positioning of in-store security cameras such way that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overloo-ked when entering their PIN Code.5_3 Fixed installationIf the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner: a) The device must be angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.b) The device must either be tted in a swivel stand – so that the customer can position the device in the best angle to prevent oversight – or the device must be xed in the best possible position to prevent oversight if such a generic position exists in the specic environment to which the device is installed.c) The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry.d) The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device, so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.e) The terminal is exclusively made for indoor use.If the above conditions are not fullled, the device with PIN shield must be used.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved266_StandardsThis product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.Ingenico ensures that efcient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment.6_1 Environment (WEEE, Batteries and Packaging)6_2 FCC/IC ComplianceModel NameProduct : Move/5000CL/3G/WiFi/BTFCC ID IC NUMBERProduct : Move/3500CL/3G/WiFi/BTProduct : Move/5000CL/WiFi/BTFCC ID : XKB-M5000CLFCC ID : XKB-M5000CLWIBTIC ID : 2586D-M50CL3GWIBTIC ID : 2586D-M50CL3GWIBTIC ID : 2586D-M50CLWIBT3GWIBTFCC ID : XKB-M5000CL3GWIBT

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved27Model NameProduct : Move/3500CL/WiFi/BTFCC ID IC NUMBERProduct : Move/BaseEth/Mod/BTFCC ID : XKB-M5000CLWIBTIC ID : 2586D-M50CLWIBTThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures :Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions :(1) This device may not cause harmful interference, and(2) This device must accept any interference received, including interference that may cause undesired operation.Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :(1) l’appareil ne doit pas produire de brouillage, et(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.FCC ID : XKB-BASE5000BTIC ID : 2586D-BASE5000BTYou are cautioned that changes or modications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved28Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment.Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five. REN for this device is 0.1.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved29Le présent appareil est conforme aux spécications techniques applicables d’Innovation, Sciences et Développement économique Canada. L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. In addition, high-power radars are allocated as primary users (i.e. priority users) of the bands 5250–5350 MHz and 5650–5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur an de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. D’autre part, les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) des bandes de 5250 à 5350 MHz et de 5650 à 5850 MHz et, d’autre part, que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs de RL-EL.Part 68 of FCC RulesModel NameProduct : Move/Base Eth/Mod/BTUS MODEM US : IEOMM01BM5000This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identier in the format US : AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.This equipment uses the following USOC jacks : (RJ11C).A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved30The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed ve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible.Also, you will be advised of your right to le a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modications to maintain uninterrupted service.If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer.U.S.A service center: Ingenico North America3025 Windward Plaza, suite 600Alpharetta, GA 30005USATel: +1(678) 456 1200Fax: +1 (678) 456 1201Email: info.us@ingenico.com

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reserved317_TroubleshootingThe terminal does not turn on Check the battery ( is it discharged ?, is it connected ?) A full discharged battery can take long charging time to recover Connect terminal to terminal power supply or put it on powered baseCards are not read Check that the magnetic card is swiped correctly (with magnetic band on terminal side).Swipe again the card with the magnetic stripe movement constant and rapid Verify that the magnetic strip is not damaged, grooved or crackedMake sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction is performed.The ticket is not printedCheck the presence and proper positioning of the paper roll. Possibly adjust the paper roll following the instructions in this manual (section 0 “Installing the paper roll”)Check the type of paper used (thermal paper must be used)Verify thermal paper sensitive side.

Move 3500900019007 R11 000 06/0117Copyright© 2017 IngenicoAll rights reservedwww.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre 32“This Document is Copyright © 2017 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document condential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the condentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document.All trademarks used in this document remain the property of their rightful owners.”Your contact

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