Inseego NVWC201 PCMCIA CDMA Card User Manual PCS Card Online Guide

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Document ID	249500
Application ID	mSymljmSySYM7FKM3PAz/A==
Document Description	Revised Manual
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	68.33kB (854168 bits)
Date Submitted	2002-06-13 00:00:00
Date Available	2002-06-13 00:00:00
Creation Date	2002-06-11 23:06:17
Producing Software	Acrobat Distiller 4.05 for Windows
Document Lastmod	2002-06-11 23:25:04
Document Title	PCS Card Online Guide
Document Creator	FrameMaker 6.0
Document Author:	Robert Nussbaum

User’s Guide
PCS Connection CardSM
Table of Contents
Welcome to Sprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction to this User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1. Getting Started With Your PCS Connection Card . . . . . . . . . . . . . . . . . 5
Your PCS Connection Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PCS Connection Card Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Managing Your PCS Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Wireless Connection Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Inserting and Removing Your PCS Connection Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Activating Your PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2. The Wireless Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wireless Connection Manager Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Controlling the Wireless Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Controlling Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Disconnecting From the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Quitting the Wireless Connection Manager Application. . . . . . . . . . . . . . . . . . . . . . . . . 21
Showing and Hiding the Wireless Connection Manager. . . . . . . . . . . . . . . . . . . . . . . . . 22
Total Bytes Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Locking and Unlocking Your PCS Connection Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Text (SMS) Messaging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Viewing a Text Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Sending a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deleting a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the High-Speed RAS Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
PCS Card Configuration Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
PCS Connection Card Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Changing Your Roaming Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Changing Your Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
PCS Card Properties Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Detailed Status Report Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
About Wireless Connection Manager Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Updating the Wireless Connection Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3. PCS Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Browsing the Web With Your PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Launching the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Your User Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
PCS Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Signing Up for Web Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using PCS Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessing PCS Email Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Composing PCS Email Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
PCS Business Connection Personal Edition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
PCS Vision FAQs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
PCS Connection Card FAQs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Troubleshooting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5. Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
6. Safety and Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Regulatory Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7. Terms and Conditions & Warranty Information . . . . . . . . . . . . . . . . . 57
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Welcome to Sprint
nly Sprint built the largest all-digital, all-PCS nationwide network with
advanced multimedia services, reaching more than 230 million people
with clarity you can see and hear.
When it comes to mobile connectivity, the PCS Connection CardSM offers
more freedom than ever before. No wires, no cables, just access to your data
when you need it. The power of the Internet is truly at your fingertips.
This guide will familiarize you with our technology and your new
PCS Connection Card and the Wireless Connection Manager Software
through simple, easy-to-follow instructions. If you have already reviewed the
Getting Started Guide, which was packaged with your PCS Connection Card,
then you're ready to explore the advanced features outlined in this guide.
If you have not read your Getting Started Guide, go to Section One - Getting
Started With Your PCS Connection Card (page 5). This section provides all
the information you need to install the Wireless Connection Manager
Software, activate your PCS Connection Card and much more. It also
contains information on how to contact Sprint should you have questions
about service, want to purchase additional products or services, or just to
check your account balance.
Thank you for choosing Sprint.
2
Introduction to this User’s Guide
his User’s Guide introduces you to the PCS Connection Card and
Wireless Connection Manager Software through easy-to-follow
instructions.
We know your time is valuable and that is why we have designed this guide
to be used in a building block format or in stand-alone sections. You will get
the most out of your card and software if you read each section. However, if
you’d like to get right to a specific feature, simply go to that section.
Follow the instructions in that section and you'll be ready to use your card in
no time.
If you require additional information or help, visit www.sprintpcs.com or
call PCS Customer Service SolutionsSM at 1-888-211-4PCS (4727).
Tip: You can print out this guide to keep on hand or view it online. If you're
viewing it online, simply click on a topic in the Table of Contents or on any
page reference within a section to go directly to that topic.
4
S e c t io n 1
Getting Started With Your
PCS Connection CardSM
In This Section
䊳
Your PCS Connection Card
䊳
PCS Connection Card Components
䊳
System Requirements
䊳
Care and Maintenance of Your PCS Connection Card
䊳
Installing the Wireless Connection Manager Software
䊳
Inserting and Removing Your PCS Connection Card
䊳
Activating Your PCS Connection Card
his section walks you through the basics of getting started
with your new PCS Connection Card, including installing the
Wireless Connection Manager Software and inserting and activating
your card.
Section 1
Getting Started With Your PCS Connection Card
Your PCS Connection Card
The PCS Connection Card utilizes CDMA technology enabling real-time
wireless access to email, the Internet or your corporate network. The card
runs on most current Windows-compatible laptop or desktop computers,
and it provides data transmission of up to 153 kilobytes per second (kbps).
Windows 98 (SR2/SE), 2000, ME or XP, as well as a type II PC card
(PCMCIA) slot are also required.
The Wireless Connection Manager Software allows you to monitor
and control the operation of your card.
PCS Connection Card Components
All PCS Connection Card packages include the following components:
䊳
PCS Connection CardSM
䊳
Storage case for your card
䊳
Getting Started Guide
䊳
CD-ROM containing the Wireless Connection Manager Software,
PCS Business ConnectionSM Web link and an electronic copy of the
User’s Guide
Getting Started
Before you can use your PCS Connection Card, you must first:
1. Install the Wireless Connection Manager Software, located on the
Installation CD, onto your computer.
Note: Do not insert the PCS Connection Card in the slot until prompted to
do so by the Setup program.
Insert the card into your computer’s PC card slot (Sprint label
facing up). Windows will detect the card and automatically install
the necessary card drivers.
3. Launch the Wireless Connection Manager Software application.
4. If your card has not previously been activated, the Activation Wizard
will automatically launch and guide you through the process.
2.
Section 1
Getting Started With Your PCS Connection Card
System Requirements
The following items are required in order to properly run the
PCS Connection Card and accompanying software:
䊳
Pentium 90 (or higher) processor
䊳
Windows 98 (SR2), 2000, ME or XP
䊳
32 MB RAM (for Windows 98 and ME), or
64 MB RAM (for Windows 2000 and XP)
䊳
16 MB available hard drive space
䊳
CD-ROM drive
䊳
Type II PC card slot (PCMCIA)
Care and Maintenance
As with any electronic device, the PCS Connection Card should be
handled with care. Follow these guidelines when using or storing
your card:
䊳
Avoid storing the card in places of extreme heat or cold.
䊳
Do not immerse the card in water.
䊳
Do not apply labels or decals to the top or bottom of the card, as this
may cause the card to become jammed in the PC card slot.
䊳
Keep the card in a dry, clean space.
䊳
Never force the card into or out of your computer’s PC card slot.
䊳
When moving your computer, always remove the card from the PC
card slot to avoid damage.
Managing Your PCS Account
For information about your PCS Account or to change your user name
and password, call PCS Customer Service Solutions at 1-888-211-4PCS
(4727). You may also visit www.sprintpcs.com.
Section 1
Getting Started With Your PCS Connection Card
Installing the Wireless Connection
Manager Software
This section guides you step-by-step through the Wireless Connection
Manager Software installation procedure.
Once you complete the installation process and activate your
PCS Connection Card, you will be able to use your card with your
Internet applications.
If you require help at any time during the installation process, please
contact PCS Customer Service Solutions at 1-888-211-4PCS (4727).
Windows 98 SE, ME, 2000 and XP Installation Process
To install the Wireless Connection Manager Software:
1. Insert the Installation CD into your computer’s CD-ROM drive.
The installation program will automatically run.
2. Follow the instructions displayed onscreen to begin installing the
Wireless Connection Manager Software. The Welcome window will
appear (see Figure 1).
Figure 1: Welcome window
Section 1
Getting Started With Your PCS Connection Card
3.
Read the information displayed onscreen and click Next to
continue. The License Agreement window will appear
(see Figure 2).
Figure 2: License Agreement window
Read the agreement and select I read and agree to the above
terms if you are satisfied with the agreement.
5. Click Next to continue. The Start Copying Files window will appear
(see Figure 3).
4.
Figure 3: Start Copying Files window
Section 1
Getting Started With Your PCS Connection Card
6.
If you are satisfied with the installation settings, click Next to
continue. A message will appear (see Figure 4) allowing you to
specify whether you want an icon for the Wireless Connection
Manager placed on your desktop.
7.
Click Yes to create a desktop icon for the Wireless Connection
Manager or No if you would not like a desktop icon. The
Installation Complete window will appear (see Figure 5).
Figure 4: Desktop Icon message
Figure 5: Installation Complete window
Section 1
10 Getting Started With Your PCS Connection Card
8.
Click Finish to exit the Installation program. The Install window
will appear (see Figure 6).
Figure 6: Install window
You are required to restart your computer in order to complete the
Wireless Connection Manager Software installation procedure. Click
OK to reboot your computer.
10. Once your computer has rebooted, insert the PCS Connection Card
into your computer’s PC card slot (see “Inserting and Removing
Your PCS Connection Card” on page 12 for more information).
Windows will detect the new hardware and will install the necessary
drivers. The Found New Hardware window or Found New
Hardware Wizard will appear, depending on your operating system
(see Figure 7).
9.
Figure 7: Found New Hardware window
Note: If the message “Digital signature not found” appears, you will need
to click Yes to properly install the hardware driver. When installing to
Windows 2000 or Windows XP, the message will appear three times; click
Yes each time to properly install the driver.
Section 1
Getting Started With Your PCS Connection Card 11
Inserting and Removing Your
PCS Connection Card
Before you insert the Wireless Connection Card, you must first install the
Wireless Connection Manager Software. Once you have completed the
installation procedure, you may insert your card into your computer’s PC
card slot. The Sprint label should be facing up, and the 68-pin connector,
located at the end of the card, should be inserted directly into the
computer’s PC card slot.
Note: The PCS Connection Card should fit snugly, but you should be able to
insert or remove it easily from your computer’s PC card slot.
A portion (the black section) of the card will remain outside the
computer’s PC card slot. This section contains the card’s antenna and the
LED (light emitting diode). Because the card is not entirely contained in
your computer’s PC card slot, it is important to remove the card when
transporting your laptop or notebook.
To remove your card, you must first stop the card using the PC card tray
icon , located in the bottom-right corner of your desktop. Click the
icon and select Stop from the dialog box.
Once your card has been stopped, press the PC card eject button, located
on your computer, and remove the card completely from the PC card slot.
Section 1
12 Getting Started With Your PCS Connection Card
Activating Your PCS Connection Card
To launch the Wireless Connection Manager, double-click the shortcut
icon placed on your desktop, or select StartJProgramsJNovatel
WirelessJWireless Connection Manager.
If your card was not previously activated, once the Wireless Connection
Manager application opens, the Sprint Activation Wizard will
automatically launch (if your card has been pre-activated, you will not
see the Activation Wizard).
The Sprint Welcome window will appear (see Figure 8).
Figure 8: PCS Card Activation (window 1)
Section 1
Getting Started With Your PCS Connection Card 13
1.
Click Next to begin the activation process. The PCS Card Activation
window will describe the activation process (see Figure 9).
2.
Please telephone PCS Customer Service Solutions at 1-888-211-4PCS
(4727) in order to set up your PCS wireless network account.
You should have the following information available:
Your billing address
Your Social Security or Tax ID number
Your driver’s license number
A pen and paper to write down your account information
During this call, PCS Customer Service Solutions will help you select
your service plan and guide you through the activation process.
Figure 9: PCS Card Activation (window 2)
䊳
䊳
䊳
䊳
Section 1
14 Getting Started With Your PCS Connection Card
3.
Click Next when you are asked for your card’s Electronic Serial
Number (ESN). The third PCS Card Activation window will appear,
which displays your card’s ESN in the top field (see Figure 10).
Figure 10: PCS Card Activation (window 3)
Carefully repeat the Electronic Serial Number to the
Service Representative. You will then be given an access code.
5. Enter the activation code into the bottom field of the
PCS Card Activation window.
6. Click Next to continue. The next window will appear (see Figure 11).
4.
Figure 11: PCS Card Activation (window 4)
Section 1
Getting Started With Your PCS Connection Card 15
Once you have been given your card’s phone number, enter the
number in the top field, as shown in Figure 11.
8. Re-enter the phone number in the bottom field for activation, and
click Next to continue.
7.
Note: If the phone numbers you entered in the two fields do not match, a
warning will appear requesting that you verify that the phone numbers
entered are correct.
You have now successfully completed the activation process. Your
phone number and lock code will be displayed at the bottom of the
final PCS Card Activation window (see Figure 12).
Figure 12: PCS Card Activation (window 5)
Click Finish to exit the Sprint Activation Wizard.
You may now use the Wireless Connection Manager with your Internet
applications. See Section 2: The Wireless Connection Manager on
page 17 for more information.
9.
Section 1
16 Getting Started With Your PCS Connection Card
S e c t io n 2
The Wireless Connection Manager
In This Section
䊳
Wireless Connection Manager Main Window
䊳
Controlling the Wireless Connection Manager
䊳
System Tray Icons
䊳
Using the Text (SMS) Messaging Feature
䊳
Using the High-Speed RAS Option
䊳
PCS Card Configuration Window
䊳
PCS Connection Card Configuration Settings
䊳
PCS Card Properties Window
䊳
Detailed Status Reports Window
䊳
About Wireless Connection Manager Window
he Wireless Connection Manager application allows you to monitor
and control the operation of your PCS Connection Card. This section
describes the functions of the various fields and windows contained in the
Wireless Connection Manager application.
Section 2
The Wireless Connection Manager 17
Wireless Connection Manager Main Window
When you launch the Wireless Connection Manager application, the
main window will open (see Figure 13).
Figure 13: Wireless Connection Manager main window
The main window consists of the following items:
Duration
This field indicates the length of time connected.
Total Bytes Sent
This field indicates the amount of data (bytes) the card
has sent during the current network session.
Total Bytes Received
This field indicates the amount of data (bytes) the card
has received during the current network session.
Connect or
Disconnect Button
This button allows you to Connect or Disconnect from the
network, depending on the current state of the card. If the
card is locked when attempting to connect, you will be
prompted to unlock it before connecting.
Signal Strength
Status Bar
This display indicates the card’s signal strength. If
adequate signal strength is present, a number of the five
bars will be shaded green. The greater number of bars
filled, the stronger the signal strength.
Section 2
18 The Wireless Connection Manager
Sprint URL
Clicking http://www.sprintpcs.com will take you directly to
the PCS Web page.
PCS Connection Card
Status
This status indicator, located at the bottom of the main
window, displays the card’s network connection status.
Mail Icon
This button flashes when there are new
SMS messages; clicking it opens the Web Messaging
window, which allows you to view any text messages you
have received.
Lock Icon
This button allows you to lock or unlock your card.
Controlling the Wireless Connection Manager
Connecting to the Network
To connect to the network, click Connect from the main window
(see Figure 14). The card will attempt to register to the network using the
information provided in the default connection profile.
A connection profile provides Sprint with the necessary information to
identify your card and access your network account.
Figure 14: Wireless Connection Manager main window
If this is your first attempt to connect to the network and your user name
and profile have not yet been programmed, the Wireless Connection
Manager will automatically download that information from Sprint.
Section 2
The Wireless Connection Manager 19
Controlling Compression
In order to optimize the connection speed and enhance your wireless
experience, data has been compressed. You may turn off compression by
selecting Compression from the File menu (see Figure 15).
Figure 15: Compression Option window
When data is being compressed, the compression icon will appear in
the main window under Signal Strength (see Figure 16).
Figure 16: Compression Active
Section 2
20 The Wireless Connection Manager
Disconnecting From the Network
To disconnect from the network, click Disconnect from the main
window (see Figure 17).
Figure 17: Wireless Connection Manager main window
Quitting the Wireless Connection Manager Application
To quit the Wireless Connection Manager application, click the
located in the top-right corner of the main window or select Exit from
the File menu (see Figure 18). The PCS Connection Card will terminate
its network connection, and the Wireless Connection Manager
application will shut down.
Figure 18: Exit command
Section 2
The Wireless Connection Manager 21
Showing and Hiding the Wireless Connection Manager
Keeping the Wireless Connection Manager Window Always
Visible
To keep the Wireless Connection Manager window on top of all other
open windows, select Always on Top from the Window menu
(see Figure 19).
Figure 19: Always on Top command
Once this menu item is selected (indicated by a check mark next to the
item), the Wireless Connection Manager window will remain on top of
all other windows.
Note: Click Always on Top a second time to disable this command. The
check mark will disappear and the Wireless Connection Manager window
will no longer remain on top of all other open windows.
Section 2
22 The Wireless Connection Manager
Hiding the Wireless Connection Manager Task Bar
To hide the Wireless Connection Manager task bar when you minimize
the screen, select Hide When Minimized from the Window menu
(see Figure 20).
Figure 20: Hide When Minimized command
To re-open the Wireless Connection Manager window, double click the
system tray icon , located in the bottom-right corner of your desktop.
You may also right-click on the system tray icon and select “Open
Wireless Connection Manager.” (For more information on system tray
icons, see “System Tray Icons” on page 28.)
Section 2
The Wireless Connection Manager 23
Total Bytes Fields
The Total Bytes fields are displayed in the main window (see Figure 21)
and in the General tab of the Detailed Status Report window (see
Figure 22). The last date the byte totals were cleared is also displayed in
the General tab. (For further information on the Detailed Status Report
window, see “Detailed Status Report Window” on page 37.)
Figure 21: Wireless Connection Manager main window
Figure 22: Detailed Status Report window
Important: The data displayed in the Total Bytes fields is for general
information only and is not intended to be used for billing purposes.
Section 2
24 The Wireless Connection Manager
Clearing the Total Bytes Fields
You may clear the Total Bytes fields by using the Clear Bytes command,
located under the Tools menu on the main window (see Figure 23).
Figure 23: Clear Bytes command
The date you last cleared the Total Bytes fields is displayed in the General
tab of the Detailed Status Report window (see Figure 22).
Section 2
The Wireless Connection Manager 25
Locking and Unlocking Your PCS Connection Card
Locking Your PCS Connection Card
The Wireless Connection Manager application contains a lock feature,
which allows you to temporarily disable your card’s ability to call or
connect to the network. Once you unlock your card, you may again
access the network.
To lock your card:
1. Click the Lock button
, located in the bottom-right corner of the
Wireless Connection Manager main window.
The Confirmation window will appear (see Figure 24)
Figure 24: Lock Confirmation window
2.
3.
Select Yes to lock the device.
You can also access the Device Lock Option by selecting
Configuration from the File menu to open the
PCS Card Configuration window (see Figure 25).
Figure 25: PCS Card Configuration window
Section 2
26 The Wireless Connection Manager
Unlocking Your PCS Connection Card
To unlock your card:
Click the Lock button
, located in the bottom-right corner of the
Wireless Connection Manager main window.
The Enter Lock Key window will be displayed (see Figure 26).
1.
Figure 26: Enter Lock Key window
Enter your lock code into the Enter Code text field, and click OK.
The default lock code is the last four digits of your card’s phone
number. (To change your lock code, see “Changing Your Lock Code”
on page 35.)
Once you have correctly entered your lock code, your card will be unlocked.
2.
Section 2
The Wireless Connection Manager 27
System Tray Icons
A system tray icon will appear in the bottom-right corner of your desktop
when you launch the Wireless Connection Manager application. The tray
icon provides easy access to the Wireless Connection Manager’s main
window and the card’s connection status.
The following icons indicate the card’s connection status:
- The card is currently connected to the network.
[flashing] - The card is in the process of connecting to the network.
- The card is connected to the network but in a dormant state.
[flashing] - The card is disconnecting from the network.
- The card is not connected to the network.
If the Wireless Connection Manager window is not visible, double-click
on the tray icon to open it. (To set the window to always be visible, see
“Keeping the Wireless Connection Manager Window Always Visible”
on page 22.)
Alternately, you can control the operation of the Wireless Connection
Manager by right-clicking on the tray icon, and selecting an action from
the pop-up menu (see Figure 27).
Figure 27: Pop-Up menu
Section 2
28 The Wireless Connection Manager
Using the Text (SMS) Messaging Feature
Viewing a Text Message
The Message button , located in the bottom-right corner of the
main window, will flash if you have received a new text message.
To view a text message, click the Message button. The Web Messaging
window will open (see Figure 28).
Figure 28: Web Messaging window
Double-click on the new message to view its contents (unread
messages are indicated by bold font). The Web Messaging window also
displays the number from which the message was received
(the Callback No), and the date the message was received.
Section 2
The Wireless Connection Manager 29
Sending a Text Message
There are three ways to send a text message:
1. Using your telephone, dial the phone number to which you wish to
send a message, and leave a numeric message.
2. Using your Web browser:
䊳
Go to www.messaging.sprintpcs.com.
䊳
Select the Phone tab.
䊳
Enter the PCS Phone Number to which you wish to send the
message, the Callback number (the Callback number is a 7 or 10
digit phone number at which you can be reached), and the
message, which can be up to 100 characters long.
䊳
Once you have correctly entered the necessary information,
click Send.
3. Using your email program:
䊳
Open a new email message.
䊳
Address the email to the 10-digit PCS Phone Number at the
domain “@messaging.sprintpcs.com”.
䊳
Include a subject if you desire, and compose your message
(up to 100 characters).
䊳
Click Send.
Section 2
30 The Wireless Connection Manager
Deleting a Text Message
To delete a text message, open the Web Messaging window by clicking on
the Message button . The Web Messaging window will open.
Figure 29: Web Messaging window
Highlight the message you want to delete, and click the small red
(see Figure 29).
To delete all the messages in the Web Messaging window, click the large
red .
Using the High-Speed RAS Option
Your PCS Connection Card may be used to facilitate a high-speed RAS
(remote access server) connection to your corporate office or other
services that require a phone number for access.
To configure a RAS connection:
1. Select FileJNew Connection.
2. Choose Dial-Up Networking Connection and click Next.
3. Enter the [dial-up number, proxy information,???] and click Next.
4. Click Finish to complete the RAS connection configuration.
Section 2
The Wireless Connection Manager 31
PCS Card Configuration Window
To access the PCS Card Configuration window (see Figure 30), select
Configuration from the File drop-down menu.
Figure 30: PCS Card Configuration window
The configuration window contains the following items:
Network Service List
The values contained in this drop-down list box include:
Automatic - If this value is selected, the card will
automatically search for any available network service
(based on roaming agreements) if you are outside the
Sprint Nationwide PCS Network.
PCS - If this value is selected, the card will only attempt to
connect with the Sprint Nationwide PCS Network.
Receive Next Call As
List
Your card is configured to send or receive data
transmissions only.
Device Lock Option
You have the option of locking or unlocking your card
from this window.
Set Lock Code
You can change your current lock code by clicking the
Set Lock Code button.
Section 2
32 The Wireless Connection Manager
Current System Time
This field displays the current system time, as displayed on
your computer’s desktop.
Current CDMA Time
This field displays the time as indicated by the CDMA base
station. If you have changed location, the time displayed
in this field may be different from the time displayed in the
Current System Time field.
Show Connection
Properties
If you have previously disabled the Connection Properties
window, selecting this check box will activate the window
so it is visible when you attempt to connect to the network.
Enable Sound Alerts
Selecting this check box will turn on sound alerts for your
PCS Connection Card
PCS Connection Card Configuration Settings
Changing Your Roaming Settings
To change your roaming settings, select Configuration from the File
menu (see Figure 31).
Figure 31: Configuration command
Section 2
The Wireless Connection Manager 33
The PCS Card Configuration window will open (see Figure 32). Select the
desired value from the Network Service drop-down list box, and click
OK to save the new roaming settings.
Figure 32: PCS Card Configuration window
䊳
䊳
The Automatic option directs the card to automatically search for
any accessible network if you travel outside the PCS Service Area.
If the Automatic option is selected, and you are using your card
outside the PCS Service Area, the Roaming icon will be visible on
the Wireless Connection Manager’s main window.
The PCS option directs the card not to roam outside the
Sprint Nationwide PCS Network.
Section 2
34 The Wireless Connection Manager
Changing Your Lock Code
To change your current lock code:
1. Select Configuration from the File menu.
2. From the PCS Card Configuration window, click Set Lock Code.
The Change Lock Code window will appear (see Figure 33).
Figure 33: Change Lock Code window
Enter the current lock code into the Old Code text field.
Enter the new lock code into the New Code text field.
Enter the new lock code in the Re-Enter Code text field.
Click OK to accept the new lock code.
The new lock code will be saved to the card, and the Change Lock Code
window will close.
3.
4.
5.
6.
Section 2
The Wireless Connection Manager 35
PCS Card Properties Window
To access the PCS Card Properties window (see Figure 34), select
Properties from the File menu.
Figure 34: PCS Card Properties window
The information contained in this window can be helpful for
PCS Customer Service Solutions in diagnosing any problems you may
have with your card.
The following fields are displayed in the PCS Card Properties window:
User Name
This field displays your PCS User Name.
Phone Number
This field displays your card’s phone number.
ESN (HEX)
This field displays your card’s Electronic Serial Number
(ESN). The ESN is a unique number given to each card as
a means of identification.
PRL Version
This field displays your card’s Preferred Roaming List
(PRL) version. The PRL is a list of networks your card
would prefer to connect with.
Firmware Version
This field displays the firmware version your card uses.
Hardware ID
This field displays your card’s hardware
identification number.
Section 2
36 The Wireless Connection Manager
PCS Card Type
This field displays your PCS Connection Card model.
Manufacturer
This field displays the name of the manufacturing
company of the card.
Detailed Status Report Window
To access the Detailed Status Report window, select Detailed Status
Report from the Tools menu. The Detailed Status Report window
contains two tabs: General and History.
Figure 35: Detailed Status Report window (General)
The General tab (see Figure 35) contains the following items:
Current Status Bar
This status bar displays the card's current network
connection status.
Total Bytes
Transferred
This field displays the total number of bytes the card has
sent and received during the network session.
Total Bytes Sent
This field displays the total number of bytes the card
has sent during the network session.
Total Bytes Received
This field displays the total number of bytes the card
has received during the network session.
Date Total Bytes
Were Last Cleared
This field displays the date the byte totals were last cleared.
Section 2
The Wireless Connection Manager 37
The History tab (see Figure 36) displays the date, time, and current card
and network session activities. This tab is useful when attempting to
diagnose problems with either your card or your network connection.
Figure 36: Detailed Status Report window (History)
About Wireless Connection Manager
Window
To access the About Wireless Connection Manager window (see Figure 37),
select About Wireless Connection Manager from the Help menu.
Figure 37: About Wireless Connection Manager window
This window contains information about the Wireless Connection
Manager application, including:
䊳
The software version
䊳
The date the software was released
䊳
The copyright information.
Section 2
38 The Wireless Connection Manager
Updating the Wireless Connection Manager Software
The Wireless Connection Manager will automatically check periodically
for available updates to its software version. To manually check for
software updates, select StartJWireless Connection Manager Update
(see Figure 38).
Figure 38: Wireless Connection Manager Update
Section 2
The Wireless Connection Manager 39
The Wireless Connection Manager Update Wizard will display
(see Figure 39). Click Next. The update wizard will search for a software
upgrade, and if one is available it will automatically update your
Wireless Connection Manager Software.
Figure 39: Wireless Connection Manager Update Wizard
Section 2
40 The Wireless Connection Manager
S e c t io n 3
SM
PCS Vision
In This Section
䊳
Web
䊳
Messaging
䊳
PCS Business ConnectionSM
CS VisionSM brings you clarity you can see and hear, with enhanced,
always-on mobile multimedia capabilities like email, Internet
browsing and PCS Business ConnectionSM that are easy to learn and use.
This rich, colorful graphic experience will be visually comparable to your
home or office computer. It's a revolutionary way to look at wireless.
Section 3
PCS Vision 41
Browsing the Web With Your
PCS Connection Card
Launching the Web
To launch the Web:
䊳
From the card’s main menu, highlight Web and select Launch.
Your User Name
When you buy a PCS Connection Card and sign up for service, you're
automatically assigned a user name. Then, when you use
PCS Vision Services, your user name is submitted to identify you to the
Sprint Nationwide PCS Network. The user name is also useful as an
address for email and instant messaging, as a way to personalize Internet
services, and as an online virtual identity.
A user name is typically based on the customer's name and a number,
followed by “@sprintpcs.com.” For example, the third John Smith to
sign up for PCS Vision Services might have jsmith003@sprintpcs.com
as his user name. If you want a particular user name, you can visit
www.sprintpcs.com and get the name you want – as long as nobody
else has it!
Note: If you already have a PCS Mail User Name, that will automatically
become your PCS Vision User Name.
Your user name will be automatically programmed into your
PCS Connection Card. You don't have to enter it.
Section 3
42 PCS Vision
Messaging
Now you can send and receive email and instant messages, as well as
chat on select PCS Connection Cards. With chat, you can have a
conversation without talking. Join in a Web-based chat room to
exchange information on a specific topic or read conversations that
others have posted – even launch a one-on-one chat for a more
in-depth conversation.
PCS Messages
These appear on your screen as Page/Text and include numeric
messages and PCS Messages.
Signing Up for Web Updates
With Web Updates, you can have news and information sent directly to
your PCS Connection Card at the times you choose.
To select the information you want sent to your card:
1. From your computer, log on to the Internet.
2. Go to the site from which you want to receive information. A few of
the sites you can visit are America Online®, Yahoo!®, MSN® and
ebay®. (The location where you request updates within each site
will vary.)
3. Where indicated on the site, input your 10-digit PCS Phone Number
followed by “@messaging.sprintpcs.com.” For example:
5551234567@messaging.sprintpcs.com.
Upon completing the registration process, you should begin receiving
updates on your card as requested.
Section 3
PCS Vision 43
Email
Using PCS Email
With PCS Email, you can set up an account at no additional charge and
perform many of the typical email functions from your PCS Phone that
you can from your personal computer.
You can manage your PCS Email Account from your PCS Phone or
personal computer at www.sprintpcs.com. You can also access other
select email providers from the Web.
Accessing PCS Email Messages
To access PCS Email Messages:
1. From the Web home page, select the Messaging folder.
2. From the Messaging folder, select Email. If you’re a first-time user,
prompts will help you set up your email account by establishing a
user name and password.
3. To view your messages, select Inbox.
4. Select the message you wish to read.
5. Once you’ve read a message, use the quick actions at the end of each
message (Erase, Reply, Reply All or Next Message) or select
Menu for a full list of options.
Composing PCS Email Messages
To compose a PCS Email Message:
1. From the home page, select the Messaging folder.
2. From the Messaging folder, select Email.
3. Select Compose.
4. Select Add Name to enter the address of the person to whom you’re
sending a message and press OK.
5. Select Next to enter the subject of your email and your specific message.
6. Select Send when your message is ready to be delivered.
Section 3
44 PCS Vision
PCS Business ConnectionSM
Personal Edition
PCS Business ConnectionSM Personal Edition is designed to offer secure
wireless access to both Microsoft Outlook and Lotus Notes.
PCS Business Connection Personal Edition delivers the
following features:
䊳
Business email access: Read, reply to, forward, delete and
compose your company email.
䊳
Company directory and contacts: Search, view, call, and email
contacts from your company's directory. Do all this and add/edit
your personal contacts.
䊳
Work calendar: Accept and reject meetings, view daily summaries
and details, navigate to various dates.
䊳
Files/information on your PC: Browse folders, download and
view documents from any device using a PC browser or Pocket
Internet Explorer.
To use PCS Business Connection Personal Edition, install Business
Connection Personal Edition software on your work PC. This allows data
to be securely retrieved in real-time by your wireless device when
connected to the Sprint Nationwide PCS Network. There is a monthly
charge for PCS Business Connection, and usage charges will also apply.
When your work PC isn't on, you can share connections with your
co-workers so that you always have access to your email, calendar and
contacts. Your data remains secure behind the corporate firewall and any
changes you make on your wireless device are instantly updated on your
corporate server without the need to synchronize.
Additional Business Connection solutions are available to your company.
For more details, visit businessconnection.sprintpcs.com.
Section 3
PCS Vision 45
PCS Vision FAQs
How will I know when my card is ready for
PCS Vision Service?
Your user name (for example, bsmith001@sprintpcs.com) will appear
on the display screen.
How do I sign-in for the first time?
You are automatically signed in to PCS Vision Services when you turn on
your phone.
How do I know when my card is connected to
PCS Vision Services?
Your card automatically connects when PCS Vision Service is used or an
incoming message arrives. Your screen will also display the icon.
(Connecting takes about 10-12 seconds.)
When is my data connection active?
Your connection is active when data is being transferred. Outgoing calls
are allowed, but incoming calls go directly to voicemail. When active, an
indicator flashes on your phone’s display screen.
When is my data connection dormant?
If no data is received for 10 seconds, the connection goes dormant. If no
data is received for a long time, the connection will terminate.
Can I sign out of data services?
You can sign out without turning off your card, however you will not be
able to browse the Web or use other PCS Vision Services. You may sign in
again at any time.
Section 3
46 PCS Vision
S e c t io n 4
Troubleshooting Tips
In This Section
䊳
PCS Connection Card Frequently Asked Questions
䊳
Troubleshooting Error Messages
his section will provide you with help in diagnosing and
solving problems that you may experience while using the
PCS Connection Card.
A list of frequently asked questions, as well as a detailed report of the various
error messages, have been provided to assist you with determining the
possible cause of the problem or error, and finding a viable solution.
If you require additional help, please visit our Web site at
www.sprintpcs.com, or contact PCS Customer Service Solutions at
1-888-211-4PCS (4727).
Section 4
Troubleshooting Tips 47
PCS Connection Card FAQs
How can I check the quality of my connection?
The Signal Strength status bar, located on the Wireless Connection
Manager main window, indicates the quality of the card’s signal.
If two or more bars are shaded green, the card’s signal strength is
adequate. If less than two bars are shaded green, the signal strength is
poor, and it will be difficult to establish and maintain a network
connection.
How do I find out what version of the Wireless Connection
Manager Software I'm using?
Open the main window, and select About Wireless Connection
Manager from the Help menu. The software version, release date, and
copyright information will be displayed in the About Wireless Connection
Manager window.
How do I find out what version of firmware my
PCS Connection Card is using?
Open the main window, and select Properties from the File menu.
The card's Firmware Version and Hardware ID will be displayed in the
File Properties window.
I have forgotten my User Name and Password. What do I do?
Call PCS Customer Service Solutions at 1-888-211-4PCS (4727).
How can I tell if I have PCS Service?
Both the Wireless Connection Manager and your PCS Connection Card
indicate whether you have service. The Wireless Connection Manager
Software indicates the card’s connection status in the Current Status Bar,
located on the main window. The card’s LED (light emitting diode)
indicator will flash red if there is no service available.
The Wireless Connection Manager won’t recognize my
User Name or Password. What do I do?
Call PCS Customer Service Solutions at 1-888-211-4PCS (4727).
Section 4
48 Troubleshooting Tips
Troubleshooting Error Messages
One of the following error messages may be displayed if your card is
unable to connect to the network.
The card is not
responding properly.
You are directed to wait between 15-30 seconds and to then
re-launch the Wireless Connection Manager Software. If
the same message appears, you may have not inserted the
card or installed the card drivers properly. Remove and
reinsert the card into the PC card slot. Your computer
should “beep” when it has detected the card. If the
computer does not detect the card, re-install the software.
The card is not
present.
This message could indicate that your card is not inserted
into the PC card slot correctly, or that the card software was
not properly installed. Remove and reinsert the card, and
re-launch the Wireless Connection Manager application.
If the card is not detected, reinstall the software.
No service.
If this message is displayed, there is no service available at
this time. The network may be busy, or undergoing
maintenance. Try connecting to the network at a later
time, or moving to another location.
The connection failed
because the card was
not found.
If this message is displayed, verify that the card is properly
inserted, or that another device or application is not using
the card’s COM Port (such as HotSync).
There is no answer.
If this message is displayed, the card’s signal strength
could be inadequate, or the network could be busy.
Check the Signal Strength status bar, located on the main
window (two or more bars shaded green indicate a fair
signal). If the signal strength is poor, try moving to a
different location.
Card is already in use.
If this message is displayed, the card’s COM Port is being
used by another device or application. Shut down all
conflicting applications.
Section 4
Troubleshooting Tips 49
Access denied
because user name
and/or password is
invalid on the domain.
Contact PCS Customer Service Solutions at
1-888-211-4PCS (4727).
The card has been
removed.
This message indicates the card was removed while the
Wireless Connection Manager was running.
Section 4
50 Troubleshooting Tips
S e c t io n 5
Product Specifications
In This Section
䊳
Technical Specifications
䊳
Environmental Specifications
his section outlines the technical and environmental specifications
for your new PCS Connection Card.
Section 5
Product Specifications 51
Technical Specifications
This product was manufactured under the US patent 5129098.
Merlin C201
Approvals:
IS95A/CDMA2000 1X
FCC Parts 15 and 24
Voltage:
+5.0 Vdc from PCMCIA Slot
Current:
850 mA
Transmitter Power:
200 mW (Class II) full duplex
Transmit:
1850 to 1910 MHz
Receive:
1930 to 1990 MHz
Frequency Error:
+/- 150 Hz
Environmental Specifications
Operating Temperature: -20 to +60 degrees C
Storage Temperature:
-30 to +85 degrees C
Humidity:
90 to 100% (95%)
Vibration:
15g within the frequency range of 10 to 2000 Hz
Drop:
75 cm onto a vinyl-tile surface
Section 5
52 Product Specifications
S e c t io n 6
Safety and Regulations
In This Section
䊳
Important Notice
䊳
Safety and Hazards
䊳
Regulatory Notices
his section outlines important safety guidelines and regulations
regarding the use of your PCS Connection Card and
Wireless Connection Manager Software.
Section 6
Safety and Regulations 53
Important Notice
Because of the nature of wireless communications, transmission
and reception of data can never be guaranteed. Data may be delayed,
corrupted (i.e., have errors) or be totally lost. Although
significant delays or losses of data are rare when wireless devices
such as the PCS Connection Card are used in a normal manner with a
well-constructed network, they should not be used in situations
where failure to transmit or receive data could result in harm of
any kind to the user or another party, including but not limited to,
personal injury, death, or loss of property. Novatel Wireless Inc. and
Sprint Communications Company, L.P., accept no responsibility for
damages of any kind resulting from delays or errors in data transmitted
or received using the PCS Connection Card, or for failure of the
PCS Connection Card to transmit or receive such data.
Safety and Hazards
Do not operate the PCS Connection Card in areas where blasting is in
progress, where explosive atmospheres may be present, near medical
equipment, near life support equipment, or any equipment which may
be susceptible to any form of radio interference. In such areas, the
PCS Connection Card MUST BE TURNED OFF. It can transmit signals
that could interfere with this equipment.
Do not operate the PCS Connection Card in any aircraft, whether the
aircraft is on the ground or in flight. In aircraft, the PCS Connection
Card MUST BE TURNED OFF. When operating, it can transmit signals
that could interfere with various onboard systems.
The driver or operator of any vehicles should not operate the
PCS Connection Card while in control of a vehicle. Doing so will detract
from the driver or operator’s control and operation of that vehicle. In
some jurisdictions, operating such communications devices while in
control of a vehicle is an offense.
Section 6
54 Safety and Regulations
Regulatory Notices
This device complies with Part 15 of the FCC Rules. Operation of this
device is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesirable
operations. FCC guidelines stipulate that the antenna should be more
than 1.5 cm (5/8”) from all persons.
FCC ID: PKRNVWC201
Where appropriate, the use of the PCS Connection Card is subject to the
following conditions:
Caution – Unauthorized modifications or changes not expressly
approved by Novatel Wireless, Inc. could void compliance with regulatory
rules, and thereby your authority to use this equipment.
Warning (EMI) – United States FCC Information – This equipment
has been tested and found to comply with the limits pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communication. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
䊳
Reorient or relocate the receiving antenna,
䊳
Increase the separation between the equipment and receiver,
䊳
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected,
䊳
Consult the dealer or an experienced radio/TV technician for help.
Section 6
Safety and Regulations 55
Warning (EMI) – Canada – This digital apparatus does not exceed the
Class B limits for radio noise emissions from digital apparatus as set out
in the interference causing equipment standard entitled “Digital
Apparatus”, ICES-003 of the Department of Communications.
Cet appareil numerique respecte les limites de bruits radioelectriques
applicables aux appareils numeriques de Class B prescrites dans la
norme sur le materiel brouilleur: “Appareils Numberiques”, NMB-003
deictee par le ministre de Communications.
If you have purchased this product under a United States Government
contract, it shall be subject to restrictions as set forth in subparagraph
(c)(1)(ii) of defense Federal Acquisitions Regulations (DFARs) Section
252.227-7013. For Department of Defense contracts, as set forth in
Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian
agency contracts or any successor regulations. If further government
regulations apply, it is your responsibility to ensure compliance with
such regulations.
Section 6
56 Safety and Regulations
S e c t io n 7
Terms and Conditions &
Warranty Information
In This Section
䊳
Terms and Conditions of Services
䊳
Manufacturer’s Warranty
his section contains the Terms and Conditions of service and the
manufacturer’s warranty for your PCS Connection Card.
Section 7
Terms and Conditions & Warranty Information 57
Terms and Conditions of Services
(Effective as of August 1, 2002 until replaced)
Thanks for choosing Sprint. These terms and conditions are part of your
agreement with Sprint for PCS Services.
For the most current version of the terms and conditions, please visit our
Web site at www.sprintpcs.com or call PCS Customer Service Solutions at
1-888-211-4PCS, because the terms and conditions included with your
PCS Phone may not the most current version. If you activated PCS
Services before the effective date of these terms and conditions, these
terms and conditions replace and supersede any previous terms and
conditions.
If you have questions about your PCS Services, call PCS Customer Service
Solutions at 1-888-211-4PCS (4727) or visit our Web site at
www.sprintpcs.com.
Agreement. Your agreement (“Agreement”) with Sprint Spectrum L.P.
and any of its affiliates doing business as Sprint providing PCS Services
(“Services”) to you is made up of these Terms and Conditions of Service
(“Terms”) and the Service Plan that we agree to provide you. Your
“Service Plan” is described in our marketing materials, and includes the
rates and features we set for that Service Plan. We use the words “we,”
“us,” “our” or “Sprint” to refer to Sprint Spectrum L.P. and its affiliates
doing business as Sprint in these Terms. When you activate PCS Services
or attempt to use our PCS Services (including, without limitation,
attempting to place a call on the Sprint Nationwide PCS Network , or off
the Sprint Nationwide PCS Network when roaming, including "911" or
similar calls), you accept the Agreement.
Provision of Service. Your purchase of PCS Phones or other equipment
does not mean that we must provide Services to you. We may decide not
to provide Services to you for any lawful reason. We may request that you
provide us with any information we reasonably require to determine
whether you qualify for Services. Services in some areas are managed
and provided under contract with Sprint by independent affiliates with
access to the Sprint Nationwide PCS Network. Some Services may not be
available or may operate differently in certain affiliate markets.
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Credit Verification. You must have and keep satisfactory credit to receive
and continue to receive Services. We will verify your credit before
agreeing to provide Services to you and we may verify your credit at any
time while we provide Services to you. Credit verification may include a
review of credit reports that we receive from commercially available
credit bureaus. We may require a guarantee of payment by an individual
or entity approved by us. If at any time we determine, in our sole
discretion, that payment for Services may not be made when due, we may
suspend Services to your phone and require that you provide payment on
account or a guarantee of payment before we resume Services to
your phone.
Changes to Agreement. We may change this Agreement at any time
(but see PCS Service Plan). Any changes to the Terms are effective when
we publish the revised Terms. If you use our Services or make any
payment to us on or after the effective date of the changes, you accept the
changes. If you do not accept the changes, you may terminate Services
(but see Termination and Changing PCS Service Plans). For purposes of
the Agreement, "use" includes keeping the right to access the Sprint
Nationwide PCS Network by not terminating Services. You may not
modify the Agreement except for your PCS Service Plan (see Termination
and Changing Service Plans).
Service Plan. You may be eligible for a fixed length PCS Service Plan
("Term Service Plan") or for a month-to-month Service Plan ("NonTerm Service Plan"). We determine the Service Plan for which you
qualify. We may offer non-identical Service Plans to different individuals
or entities. Services and coverage under some Service Plans may be more
limited than available under other Service Plans. Your Service Plan sets
out the charges for Services and is your Service Plan until that Service
Plan is changed, you switch to a different Service Plan, or your Services
terminate. Your Service Plan may require that you make a deposit,
prepayment, or a series of deposits or prepayments, or be subject to an
account spending limit, before Services are activated or maintained.
Changing Service Plans. If you are on a Non-Term Service Plan, you
may change to a different Service Plan for which you qualify. Any change
is effective at the start of your next full invoicing cycle unless otherwise
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specified by us at the time that you place your change order. If you
change or add a different Service Plan or service feature and the change
is effective prior to the start of your next full invoicing cycle, you will be
invoiced a prorated amount. We may require a service charge for
implementing any change directed by you as well as the Service Plan or
optional service features you select. If you are on a Term Service Plan,
your ability to change to another Service Plan may be limited and we
may require you to pay a termination fee as set out in your Service Plan.
Use of Services and Equipment; Availability. You must be at least 18
years old to subscribe to our Services. We may require you to provide
proof of your age and identity. If you are under 18 years old you may be
eligible for certain Services that have Account Spending Limits if a person
18 years or older is also named as a subscriber on the Account. Services
and equipment may not be used for any unlawful, fraudulent or abusive
purpose. By requesting Services, you agree that you will not use Services
and equipment in any unlawful, fraudulent or abusive manner. You may
not resell or lease Services or equipment to anyone. Services are available
within the operating range of the Sprint Nationwide PCS Network.
Coverage and quality of Services may be affected by conditions within or
beyond our control, including atmospheric, geographic, or topographic
conditions. We do not guarantee that there will be no interruptions or
delays in Services. Your PCS Phone will not accept the services of any
wireless provider other than Sprint (but see Roaming).
Number. We assign a phone number ("Number") to the phone or other
equipment used by you on the Sprint Nationwide PCS Network. We may
change the Number without compensation by giving you prior notice.
You do not own the Number. You may not modify the Number we
program into any phone or other equipment, transfer or duplicate the
Number to any phone or other equipment other than that authorized by
us, or transfer the Number to any other individual or entity.
Phone Activation Fee. You may be required to pay a non-refundable
phone activation fee when you activate a new Number, have us switch a
Number to a different phone, have your current Number changed, we
activate a different phone on your existing account or your Service Plan
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says so. Details on any applicable phone activation fee are set out in your
Service Plan or can be obtained by calling PCS Customer Service Solutions.
Charges. For most forms of wireless Service, your usage will be charged
from the time you first initiate contact between your phone or other
wireless device and the network until the network connection is broken,
whether or not you are successful in connecting with the service with
which you seek to connect, even if the connection is later broken or
dropped. An exception is that you are not charged for voice calls that are
not completed. You are charged for completed calls to your Number from
the time shortly before the phone starts ringing until the call is
terminated by either party. You will be charged peak rates for the entire
duration of calls initiated during the peak time periods applicable to your
Service. You will be charged off-peak rates for the entire duration of calls
initiated during the off-peak time periods applicable to your Service. In
addition to these usage charges, you may be charged for recurring
monthly service charges, applicable local and long-distance toll charges,
other usage charges, connection fees, roaming charges, directory
assistance, call completion charges, account review and management
charges optional features you select at an extra cost, and taxes and other
regulatory-related charges. Charges for most Services are incurred in
one-minute increments, with partial minutes of use rounded up to the
next highest minute. You must pay, by each invoice due date, all charges
for Services provided to the Number for each phone or other equipment
that our records show you activated, no matter who actually uses or has
possession of the phone or other equipment at the time Services are
provided.
PCS Vision (Third Generation) Wireless Charges. For PCS Vision
wireless services, you will be charged, on a per kilobyte basis, for data
used, whether sent or received by your PCS Phone or other wireless
device, rather than for airtime used, even for certain third generation
voice services. As long as your PCS Phone or other wireless device is
connected to the enhanced (Third Generation) Sprint Nationwide PCS
Network, you will be incurring data usage charges. You cannot receive
incoming calls while using third generation services. Data packet usage
will be measured in kilobytes and will be rounded up to the next whole
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kilobyte. Kilobyte usage will be rounded up to the next full cent.
Rounding up will occur at the end of each separate session or each clock
hour (at the top of each hour), if the session spans more than 1 clock
hour. When traveling on the Vision network, a session may be ended and
new session initiated, although no interruption to the actual data session
will occur. Each individual session will be rounded up. The number of
data packets used and charged to you will vary widely, depending upon
the specific PCS Vision wireless application or other service you use and
the amount of data used in the specific application or service. You will be
charged for data exchanges initiated by other Internet users as well as
those you initiate. Estimates of data usage, for example, the size of
downloadable files, will vary from what you actually use. You will be
charged for additional data used in transporting and routing on the
network. If you use a Premium Service (including services provided by
third parties but for which you are billed on your PCS Invoice), you will
be charged for data used in transport and routing in addition to the
charge for the Premium Service. You will be charged for partial and
interrupted data downloads or other use, including re-sent data, and for
unsuccessful attempts to reach Web sites and use other applications and
services, including those resulting from dropped network connections.
Your invoice will not separately identify the number of kilobytes
attributable to your use of specific sites, sessions or services used. Specific
additional information about PCS Vision wireless services, including
pricing, included kilobytes and combining with other PCS Service Plans,
is available in our standard sales collateral for PCS Vision wireless Service
Plans or at www.sprintpcs.com.
Invoicing. Invoicing cycles are approximately 30 days in length.
Invoicing cycles and dates may change from time to time. Except as
otherwise provided in your Service Plan, monthly recurring charges
(MRCs) are invoiced one invoicing cycle in advance. Charges for Services
are usually invoiced as soon as possible after the charges accrue. We may,
however, invoice you for usage and charges occurring before the
invoicing cycle being invoiced, if they were not previously invoiced. If you
are invoiced for usage incurred during a prior invoicing cycle, those
minutes will be applied to your Service Plan minutes for the current
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invoicing cycle. However, if you change your PCS Service Plan between
the time the usage was incurred and the beginning of the current
invoicing cycle, those minutes from the prior invoicing cycle will be
charged at the rate per minute for usage over included minutes provided
in the Service Plan in effect at the time the usage was incurred.
Premium Services. Access to and downloading of premium content is
not included with PCS Vision services. Certain PCS Vision services (e.g.,
Games, Ringers and Screen Savers) contain mostly premium content.
Your invoice will not separately identify the number of kilobytes
attributable to your use of specific sites, sessions or services used. You will
be charged for Premium Services at the rates and charges specified at the
time of access or download, in addition to data usage charges you will
incur while connected to the Sprint Nationwide PCS Network. You will be
charged for partial and interrupted data downloads or other use,
including data that is resent, and for unsuccessful attempts to reach
websites and use other applications and services, including those
resulting from dropped network connections. We provide no warranties
and makes no representations or claims with regard to the third party
Premium Services. We may impose a dollar or other limit on use of
Premium Services including a limit the amount of Premium Service
charges that you will be allowed to incur in a specific timeframe (month,
week, day, or other time period.). We may suspend your use of Premium
Services without prior consent or notice if we have reason to suspect
fraudulent or unauthorized use of your Premium Services account, but
we make no assurances that we will suspend your account.
Payment. If you have authorized payment for Services or equipment by
credit card or by debiting a bank account, no additional notice or
consent is required before we invoice the credit card or debit the bank
account for all amounts due to us or billed by us on behalf of a third
party. You must promptly notify us of any change in your invoicing
address or of the credit card or bank account used for payment. We
reserve the right to require payment by money order, cashier's check or
other secured form of payment. If we take action to receive payment
beyond invoicing you for charges for Services or equipment, you must
pay our costs and expenses of collection, including attorneys' fees and
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expenses, the fees of any collection agency and court costs. If we act as an
invoicing agent for a third-party service provider, payments received are
first applied to amounts due and owing to us and any remaining
amounts are applied to sums due and owing to the third-party service
provider. We may charge an additional fee for any check or other
negotiable instrument endorsed by you and returned unpaid by a
financial institution for any reason. You may be charged fees for certain
methods of payment.
Late Payment Charges. Payment is past due if we do not receive it by
the due date shown on your invoice. Any payment for Services and
equipment not made when due accrues late charges until paid at the rate
of 5% per month or at the highest rate allowed by law. Acceptance of late
or partial payments (even if marked "paid in full") does not waive our
right to collect all amounts that you owe us. If your Service has been
suspended due to non-payment, you may be charged a reactivation fee.
Disputed Charges. You must raise any dispute that you have about any
charges invoiced to you within 15 days of the date of the invoice or you
have accepted the invoice. You may notify us of any dispute by notifying
PCS Customer Service Solutions. Calls to our sales or general business
offices are not notice of a dispute. If disputed invoice procedures are
described on the invoice, you must follow them.
Termination. Non-Term Service Plan. If you are on a Non-Term
Service Plan you may terminate Services at any time by giving us notice.
Subject to the terms of this Agreement, we may terminate Services at any
time, with or without notice. If your Service has been suspended due to
non-payment, you may be charged a reactivation fee. We may deactivate
any Number before you receive notice of termination without liability to
you. Termination by either of us may be with or without cause.
Termination. Term Service Plan. If you are on a Term Service Plan
(1) your ability to terminate Services before the end of the term is
limited, (2) your ability to change to another Service Plan before the end
of the term may be limited, and may result in a termination or activation
fee, (3) you may be required to pay a termination fee, (4) we may not
terminate Services without cause before the end of the term and (5) if we
terminate Services for cause before the end of the term, you may be
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required to pay a termination fee. No termination fee is charged if you
terminate a Term Service Plan within 14 days of activation of your
PCS Phone. During the term we must give each other notice to terminate
Services. At and after the expiration of the term, you may terminate
Services at any time by giving us notice and we may subject, to this
Agreement, terminate Services at any time, with or without notice.
Termination. General. Regardless of whether you have a Non-Term or a
Term Service Plan, we may terminate or suspend Services to you without
liability (1) if you breach any provision of this Agreement (including if
you fail to pay any charges for Services), or (2) if you fail to pay any
charges due us for equipment or otherwise. If you promptly cure the
breach, we may, but are not obligated to, reactivate Services to you. You
must pay all charges for (a) Services provided before termination of a
Number, (b) equipment, regardless of who terminates Services and (c) a
reactivation fee, if we agree to reactivate Services to you. If Services are
terminated before the end of your current invoicing cycle (i) the monthly
recurring charge is not prorated to the date of termination, and (ii) you
will not receive a credit or refund for any unused minutes in your
Service Plan.
Account Spending Limit. If we agree to provide Services to you on an
Account Spending Limit basis, we will tell you your Account Spending
Limit before we start Services to your Number, or as reasonably
practicable after the limit is imposed. If we require a deposit for you to
establish or keep Services on an Account Spending Limit basis, we will
hold the deposit as partial guarantee of payment for Services (see
Deposits). Charges for Services accrue against your Account Spending
Limit as they are incurred. We may charge an initial ASL start up fee. We
may charge a monthly ASL service fee, in addition to your recurring
monthly service charge. We may suspend Services to your Number
without prior notice to you when your account balance reaches your
Account Spending Limit. Services are restored when you have paid any
past due balance and pay a specified minimum amount to reduce your
account balance below your Account Spending Limit. We may change
this minimum amount at any time upon notice to you. You may pay any
past due balance and the minimum amount by any method authorized
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by Sprint. Contact PCS Customer Service Solutions for information about
authorized methods of making these payments. We may charge you a fee
for calls that involve our live customer care services. If we provide
Services to you on an Account Spending Limit basis, Services and
coverage may be limited in certain ways. You must pay all charges for
Services even if they exceed the amount of your Account Spending Limit.
Clear Pay. If we agree to provide Services to you as a Clear Pay customer,
we may suspend Services to your Number without prior notice to you
immediately when your bill becomes past due. Even if your bill is not
past due, we may suspend services if your unpaid usage exceeds $125 or
another amount to be determined by your past credit or usage history. If
we require a deposit for you to establish or keep Services as a Clear Pay
customer, we will hold the deposit as partial guarantee of payment for
Services (see Deposits, below). Contact PCS Customer Service Solutions
for information about authorized methods of making these payments.
We may charge you a fee for calls that involve our live customer care
services. If we provide Services to you on as a Clear Pay basis, Services
and coverage may be limited in certain ways. You must pay all charges
for Services whether or not your Services are suspended or terminated.
Deposits. If we require a deposit for you to establish or keep Services, we
will hold the deposit as partial guarantee of payment for Services. We
may change the deposit amount at any time to reflect revised estimated
monthly charges based upon your usage. A deposit may not be used to
pay any invoice (unless it is used to pay a final invoice) or delay
payment. The deposit amount, the length of time we hold the deposit and
changes to the deposit amount are determined based on your credit and
payment history. The rate of interest, if any, on the deposit is subject to
change. We may mix deposits with our other funds. If Services are
terminated for any reason, we may, without notice to you, apply your
deposit toward payment of outstanding charges and return any excess to
you at your last known address within 75 days after termination of
Services. If the U.S. Postal Service cannot deliver the money to you and
returns it to us, we will hold it for you for one year from the date of return
and, during that period, we may charge a servicing fee against the
deposit balance. Any money held during this one-year period will not
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accrue interest for your benefit. You forfeit any portion of the money left
after the one-year period.
Wireless Web and Voice Portal Services. Wireless Web Services are
part of the Services that can be obtained through Sprint. Wireless Web
Services may not be immediately available in some PCS affiliate markets.
Use of Wireless Web Services requires a wireless Internet-ready PCS Phone
or certain other equipment (or both) and is subject to any memory,
storage or other limitation in the phone or other equipment. The Caller
ID blocking feature is not available when using Wireless Web Services.
For data calls (including Wireless Web and Voice Portal calls) that are
attempted, but not completed, you are charged for the time during which
the network attempts to connect the call. You are charged for time spent
connected to the Wireless Web or Voice Portal, including time spent
browsing on the Internet or Voice Portal and reviewing or scrolling
through Internet information on-line while still connected to the Sprint
Nationwide PCS Network. Not all Internet sites can be accessed and you
may receive an error message if you attempt to access a site that cannot
be accessed through Wireless Web Services. You are also charged for
Wireless Web connections to review your PCS account information.
Wireless Web Services and Voice Portal data calls may not be available
when you are roaming off the Sprint Nationwide PCS Network. Wireless
Web Services are not available to you if you are on a PCS Prepaid Service
Plan. If you receive Services on an Account Spending Limit basis, you
may be limited in the Wireless Web and Voice Portal Services available to
you. Call PCS Customer Service Solutions or visit our website at
www.sprintpcs.com for availability and equipment compatibility
information. Specific additional information about Wireless Web Services
and Voice Portal Services, including pricing, included minutes and
combining with other Service Plans, is available in our standard sales
collateral for PCS Wireless Web Services and Voice Portal Services or at
www.sprintpcs.com. Sprint is not a publisher of third party content that
can be accessed through Wireless Web Services or Voice Portal Services.
Sprint is not responsible for any opinions, advice, statements, services or
other information provided by third parties and accessible through
Wireless Web Services Voice Portal Services. Neither Sprint nor its vendors
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or licensors guarantees the accuracy, completeness or usefulness of
information that is obtained through the Wireless Web Services or Voice
Portal Services. You are responsible for evaluating such content.
Other Terms Applicable to PCS Vision Wireless Usage. Use of PCS
Vision wireless services requires the purchase of separate third generation
wireless compatible phone or other device and is subject to any software,
memory, storage or other limitation in the phone or other equipment.
Not all applications and services work, or work the same, on all third
generation wireless phones and devices. Check the materials
accompanying your phone or device to determine which applications
and services it will support. PCS Vision wireless services are not available
when roaming off the Sprint Nationwide PCS Network. PCS Vision
wireless services may not be currently available in some affiliate areas.
Sprint is not responsible for any opinions, advice, statements, services
applications or other information provided by third parties and accessible
through PCS Vision wireless services. Neither Sprint nor its vendors or
licensors guarantees the accuracy, completeness or usefulness of
information that is obtained through the PCS Vision wireless services.
You are responsible for evaluating such content. Use of certain PCS
Vision wireless services, including some messaging services, may result in
the disclosure to others of your email address and other information
about you in connection with your internet usage. Your accessing of, or
use of, third party sites or services accessible PCS Vision wireless services
may require the disclosure of information about you, subject to the
policies of those sites and services.
You consent to receiving advertising, warnings, alerts and other
messages, including broadcast messages.
Your access to PCS Vision wireless services is controlled by a password.
Taxes and Other Regulatory-Related Charges. We invoice you for
taxes, fees and other charges levied by federal, state or local authorities,
or foreign government on Services. We also assess charges associated with
regulatory mandates and obligations, such as Universal Service and
Enhanced 911 service. If you claim any tax exemption, you must provide
us with a valid tax-exempt document. Any tax exemption applies only
from the date we receive a valid tax-exempt document.
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Roaming. Calls made outside of your Home Service Area and outside of
the Sprint Nationwide PCS Network are "roaming" calls. Your PCS Phone
is specifically designed and engineered to work only on the Sprint
Nationwide PCS Network. It works on another CDMA PCS provider's
system only when a roaming agreement is in place between Sprint and
the other providers. If your PCS Phone is a dual-mode phone, it works on
both a CDMA PCS provider's system (in addition to the Sprint Nationwide
PCS Network) and a wireless analog telecommunications provider's
system only when roaming agreements are in place between Sprint and
the other providers. If we do not have a roaming agreement in place, you
may be able to place roaming calls "manually" by using a valid credit
card. If there is a gap or other interruption of coverage within a PCS
coverage area that prevents connection with the Sprint Nationwide
PCS Network and your dual-band phone is set to roam automatically
when outside PCS coverage, you may incur roaming fees within a PCS
coverage area. Certain features are not available when roaming.
Roaming rates may be different from and higher than the rates you pay
for calls within your Sprint PCS Local Service Area and on the Sprint
Nationwide PCS Network. Roaming charges are invoiced according to
the practices of the roaming service provider. When roaming, you are
subject to the limitation of liability provisions and other applicable rules
imposed by the roaming service provider.
Interruption of Service. We may give credit for a continuous
interruption of Services for more than 24 hours on a case-by-case basis.
Interruptions caused by your negligent or willful actions, or by failure of
equipment or service not provided by us, or by causes beyond our
reasonable control, do not qualify for credit. We may provide you with an
airtime credit of one minute for a call that is disconnected because of
transmission limitations caused by atmospheric, geographic or
topographic conditions and that you redial within one minute of
disconnection. You must notify us within 24 hours of the disconnection
to request credit.
Phones and Other Equipment. Phones and other equipment may be
purchased and returned as provided in the purchase documents. We are
not the manufacturer of the phones or other equipment. The only
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warranties on the phones or other equipment are any limited warranties
extended by the manufacturers. We have no liability in connection with
the phones and other equipment or for the manufacturers' acts or
omissions.
Lost or Stolen Equipment. If your phone or other equipment is lost or
stolen, you must notify us by calling PCS Customer Service Solutions.
You are responsible for all charges for Services provided to the Number
for the lost or stolen equipment before you notify us of the loss or theft.
We will deactivate Services to the Number upon notification to us of any
loss or theft. You may be required to provide evidence of the loss or theft
(for example, a police report or sworn statement). If the equipment is
later found, we may require that you exchange it for another phone or
other equipment before we reactivate Services (if we do reactivate
Services), as well as require you to pay a reactivation fee. We will
deactivate Services to any Number without prior notice to you if we
suspect any unlawful or fraudulent use of the Number. You agree to
cooperate reasonably with us in investigating suspected unlawful or
fraudulent use.
Caller ID. If you do not want people you call to receive the Number
assigned to your phone, you must call PCS Customer Service Solutions
for information about automatic Caller ID blocking. The Number
assigned to your phone can be blocked on a per-call basis by dialing
*67 + Destination Number + TALK (or similar key), but Caller ID
delivery resumes on the next call you make. Caller ID display on
incoming calls to your Number depends on receiving the information
from the calling party.
TTY Access. A TTY (also known as TDD or Text Telephone) is a
telecommunications device that allows people who are deaf or hard of
hearing, or who have speech or language disabilities, to communicate by
telephone. It is not possible to use your phone with a TTY.
Pay-Per-Call Service. We will not complete calls from your Number to
900, 976 and similar numbers for pay-per-call services.
International Calling. You may be limited in the international
destinations that you can call with Services. You should contact
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PCS Customer Service Solutions for information about international
destinations that you cannot call.
Limitation of Liability. Except as otherwise provided in this section, our
sole liability to you for any loss or damage arising out of providing or
failing to provide Services (including mistakes, omissions, interruptions,
delays, errors, or defects) does not exceed (1) in cases related to a specific
piece of equipment, the prorated MRC for Services to the piece of
equipment during the affected period, or (2) in cases not related to a
specific piece of equipment, the prorated MRCs for Services to you during
the affected period. Neither we nor our vendors, suppliers or licensors are
liable for any damage arising out of or in connection with:
a) any act or omission of any telecommunications service or other
service provider other than us;
b) any directory listing;
c) any dropped calls or inability to place or receive calls;
d) any interruption of Services, including interruptions caused by
equipment or facilities failure or shortages, transmission limitations or
system capacity limitations;
e) traffic or other accidents, or any health-related claims allegedly
arising from the use of Services, phones, equipment or accessories used
in connection with the Services;
f) the use of Wireless Web Services and PCS Vision applications and
services, including the accuracy or reliability of any information
obtained from the Internet using Wireless Web Services or from
Voice Portal Services, PCS Vision wireless services or Internet services,
content or applications not supported by Sprint;
g) any late or failed message delivery;
h) any interruption or failure of 911 or E911 emergency services or
identification of the Number, address or name associated with any person
accessing or attempting to access emergency services from your phone;
i) the installation or repair of any products or equipment by parties who
are not our authorized employees or agents;
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j) events due to factors beyond our control, including acts of God
(including, without limitation, weather-related phenomena, fire or
earthquake), war, riot, strike, or orders of governmental authority;
k) any act or omission of any third party or independent contractor that
offers products or services in conjunction with or through the Services; or
l) your negligent or intentional act or omission.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO
CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE
WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH
PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER
EQUIPMENT USED IN CONNECTION WITH THE SERVICES,
INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF
BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.
THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT.
Indemnification. You indemnify and defend us, our partners, directors,
officers, employees and agents from and against any claim, action,
damage, liability and expense arising out of or in connection with:
(1) your acts or omissions that occur in connection with your use of the
Services or equipment used in connection with the Services, and (2) any
communications you make or receive using the Services. This
indemnification extends to and includes any attorney's fees and costs
incurred by us arising from any actions or claims to which this
indemnification applies, or from the contesting of the applicability of
this provision. This section survives termination of this Agreement.
MANDATORY ARBITRATION OF DISPUTES. ANY CLAIM, CONTROVERSY
OR DISPUTE OF ANY KIND BETWEEN THE CUSTOMER AND THE
COMPANY AND/OR ANY OF ITS' EMPLOYEES, AGENTS, AFFILIATES OR
OTHER REPRESENTATIVES, WHETHER SOUNDING IN CONTRACT,
STATUTE, OR TORT, INCLUDING FRAUD, MISREPRESENTATION,
FRAUDULENT INDUCEMENT, OR ANY OTHER LEGAL OR EQUITABLE
THEORY AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH
CLAIM, CONTROVERSY OR DISPUTE SHALL BE RESOLVED BY FINAL
AND BINDING ARBITRATION AS PRESCRIBED IN THIS SECTION. THE
FEDERAL ARBITRATION ACT, NOT STATE LAW, GOVERNS THE
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72 Terms and Conditions & Warranty Information
QUESTION OF WHETHER A CLAIM IS SUBJECT TO ARBITRATION.
HOWEVER, NOTHING CONTAINED IN THIS ARBITRATION PROVISION
SHALL PRECLUDE THE CUSTOMER FROM RESOLVING ANY CLAIM,
CONTROVERSY OR DISPUTE IN SMALL CLAIMS COURT HE OR SHE
OTHERWISE WOULD HAVE THE RIGHT TO PURSUE.
A single arbitrator engaged in the practice of law will conduct the
arbitration. The arbitrator will be selected according to the rules of the
American Arbitration Association or JAMS or, alternatively, may be
selected by agreement of the parties, who shall cooperate in good faith to
select the arbitrator. The arbitration will be conducted by, and under the
then-applicable rules of American Arbitration Association or JAMS, as
applicable. All expedited procedures prescribed by the applicable rules
will apply. Any required hearing fees and costs shall be paid by the parties
as required by the applicable rules or as required by applicable law, but
the arbitrator shall have the power to apportion such costs as the
arbitrator deems appropriate.
The arbitrator's decision and award will be final and binding, and
judgment on the award rendered by the arbitrator may be entered in any
court with jurisdiction.
If any party files a judicial or administrative action asserting a claim that
is subject to arbitration and another party successfully stays such action
or compels arbitration, the party filing that action must pay the other
party's costs and expenses incurred in seeking such stay or compelling
arbitration, including attorney's fees.
Notices. You may get our current address for written notice by calling
PCS Customer Service Solutions. Written notice to you is sent to your last
known address in our invoicing records. Written notice is deemed
delivered 3 days after deposit in the U.S. mail, postage prepaid, and
properly addressed. Unless required by this Agreement or Applicable Laws,
(1) you may notify us by calling PCS Customer Service Solutions, and
(2) we may notify you by leaving a message for you on your PCS Phone,
answering machine or with your answering service. Notice addresses may
be changed by giving notice as provided in this section.
Choice of Law; Jurisdiction. This Agreement is governed by and must
be construed under federal law and the laws of the State of Kansas,
Section 7
Terms and Conditions & Warranty Information 73
without regard to choice of law principles. You agree to submit yourself to
the personal jurisdiction of the courts in the State of Kansas.
General. If either of us does not enforce any right or remedy available
under this Agreement, that failure is not a waiver of the right or remedy
for any other breach or failure by the other party. Our waiver of any
requirement in any one instance is not a general waiver of that
requirement and does not amend this Agreement. If any part of this
Agreement is held invalid or unenforceable, that part is interpreted
consistent with Applicable Laws as nearly as possible to reflect the
original intentions of the parties and the rest of this Agreement remains
in full force and effect. Section headings are for descriptive purposes only
and are not used to interpret this Agreement. You may not assign this
Agreement to any other person or entity without our prior written
approval. This Agreement (including any referenced documents and
attachments) makes up the entire agreement between you and us and
replaces all prior written or spoken agreements, representations,
promises or understandings between you and us. The provisions of this
Agreement that are contemplated to be enforceable after the termination
of this Agreement survive termination of this Agreement. This Agreement
is subject to any applicable federal and state law (collectively, "Applicable
Laws"). If there is a conflict, the Service Plan (including any Term
Service Plan) controls over the Terms. The following provisions are not
generally applicable and apply only to customers whose Service Plans
include these terms:
Traveling. If you are making or receiving calls outside your Home
Service Area but on the Sprint Nationwide PCS Network, you may be
charged for Services at a "travel" rate for both outgoing and incoming
traveling calls. Long distance charges may not be included in the travel
rate. Traveling charges do not apply if you subscribe to a Home Rate USA
plan or to both Toll-Free USA and Home Rate USA. (See Home Rate USA
and Toll-Free USA for more information.) You do not have to register
your Number when traveling outside your Home Service Area.
Home Rate USA. This service lets you make or receive calls from
anywhere on the Sprint Nationwide PCS Network at your Home Service
Area airtime rates.
Section 7
74 Terms and Conditions & Warranty Information
Toll-Free USA. This service lets you call from anywhere on the Sprint
Nationwide PCS Network to anywhere in the United States, Puerto Rico
and the U.S. Virgin Islands and be charged at your Home Service Area
airtime rates, with no additional long distance charges. If you have
Home Rate USA but do not have Toll-Free USA, and if you make a long
distance call outside of your defined local calling area, you are invoiced
for the long distance charges.
Section 7
Terms and Conditions & Warranty Information 75
Manufacturer’s Warranty
Novatel Wireless, Inc. (“Vendor”) offers the original end user purchaser
of the enclosed wireless personal computer modem card (the “Product”)
from Vendor or an authorized supplier, a personal, non-transferable,
limited warranty that during the Warranty Period the Product will be free
from defects in material and workmanship under normal use. The
“Warranty Period” shall be a period that expires one year from the
original purchase date of the Product.
During the Warranty Period, if the Vendor determines that a Product is
defective in material or workmanship, Vendor will, at its sole discretion,
either (a) repair or replace the Product with a new or rebuilt unit (which
unit may use refurbished parts of similar quality and functionality) or
(b) refund the original purchase price of the Product; provided that the
defective Product is returned to a Vendor authorized service center and is
accompanied by written proof of purchase in the form of a bill of sale or
receipted invoice indicating that the Product was purchased by you and is
within the Warranty Period. After the Warranty Period, you are
responsible for paying all parts, labor and shipping charges.
This limited warranty does not cover and is void with respect to (a)
Products which have been improperly installed, repaired, operated,
maintained or modified; (b) Products which have been subjected to
misuse (including using the Products with hardware which is electrically
or mechanically incompatible with the Products), abuse, accident,
physical damage, abnormal operation, improper handling or storage,
neglect, exposure to fire, water or excessive moisture or dampness,
extreme changes in climate or temperature or environmental conditions
not conforming to Novatel Wireless’ specification, or negligent use of the
Products or use other than in a normal and customary manner, (c)
Products which have been opened, repaired, serviced, modified or altered
by anyone other than Vendor or anyone not authorized by Vendor in
writing; (d) Products which have been damaged due to fire, flood, acts of
third persons, acts of God, or other acts which are not Vendor’s fault and
which the Product is not specified to tolerate; (e) normal wear and tear,
cosmetic damage and shipping damage; (f) Products which have been
operated outside published maximum ratings; (g) consumables; (h) cost
Section 7
76 Terms and Conditions & Warranty Information
of installation, removal or reinstallation of the Product; (i) signal
reception problems (unless caused by a defect in material or
workmanship; (j) Products on which the original identification marks,
warranty stickers or serial numbers have been removed, altered or
rendered illegible; or (k) Products designated by Vendor as beta site test
samples, experimental, developmental, reproduction, sample,
incomplete or out of specification Products.
This limited warranty is not transferable to any third party, including but
not limited to, any subsequent purchaser or owner of the Products. Any
transfer or resale of any of the Products will automatically terminate
Vendor’s warranty coverage of such Products.
This limited warranty is only valid in the United States and does not
cover customer education, instruction, installation, set up adjustments or
signal reception problems.
VENDOR SPECIFICALLY DISCLAIMS LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY
CAUSE, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR
ANTICIPATED PROFITS.
REPAIR, REPLACEMENT OR REFUND, AT VENDOR’S OPTION, AS
PROFIDED FOR UNDER THIS LIMITED WARRANTY, IS YOUR SOLE AND
EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY.
VENDOR MAKES NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR
IMPLIED, WITH RESPECT TO THE PRODUCTS, AND THIS LIMITED
WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY
WARRANTY OF TITLE, INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
To obtain warranty service for Products, please call the toll-free telephone
number 1-888-888-9231 from anywhere in the continental United States
to determine the location of the authorized service center nearest you and
for the correct procedures for filing a warranty claim.
Section 7
Terms and Conditions & Warranty Information 77
Copyright © 2002 Sprint Spectrum L.P. All rights reserved. No reproduction in whole
or in part allowed without prior written approval. Sprint, PCS Business Connection
and the diamond logo are trademarks of Sprint Communications Company, L.P. All
other trademarks are property of their respective owners.
78
Index
About Wireless Connection
Manager Window 38
Clear Bytes 25
Compression 20
Detailed Status Report Window
37
Electronic Serial Number (ESN)
15
Environmental Specifications 52
Error Messages 49
FCC ID 55
Hazards 54
Lock Code
Changing 35
Manufacturer’s Warranty 76
PCS Business Connection 45
PCS Connection Card
Activating 13
Care and Maintenance 7
Components 6
Configuration Settings 33
Configuration Window 32
Inserting and Removing 12
Locking 26
Properties Window 36
Unlocking 27
PCS Email 44
Accessing Messages 44
Composing Messages 44
PCS Messages 43
PCS Vision 41
Product Specifications 51
Regulatory Notices 55
Roaming 33
Safety and Regulations 53
SMS 29
Sprint Activation Wizard 13
System Requirements 7
Technical Specifications 52
Terms and Conditions 58
Text Messages
Deleting 31
Sending 30
Viewing 29
Text Messaging 29
Total Bytes Fields 24
Troubleshooting 47
Web
Browsing 42
Email 44
Launching 42
Messaging 43
Web Updates
Signing Up 43
Wireless Connection Manager
About Window 38
Connecting to the Network 19
Disconnecting From the
Network 21
Main Window 18
Quitting the Application 21
Index 79
Wireless Connection Manager
Software
Installing 8
License Agreement 9
Wireless Connection Manager
Window
Always Visible 22
Hiding 23
80 Index

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