Inseego NVWEV620 CDMA Cell-PCS Module User Manual EV620

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Document ID	569715
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Document Type	User Manual
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Date Submitted	2005-08-08 00:00:00
Date Available	2005-08-08 00:00:00
Creation Date	2005-07-27 11:27:16
Producing Software	Acrobat PDFWriter 4.05 for Windows NT
Document Lastmod	0000-00-00 00:00:00
Document Title	EV620 User Manual.PDF
Document Creator	EV620 User Manual.doc - Microsoft Word
Document Author:	JJiang

EV620 USER MANUAL WITH MOBILINK 2.0™
The information contained in this document is subject to change without notice and should not be construed as a
commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
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***Part 15.21
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority to operate the equipment.
GETTING STARTED
In This Section
•
Description of Your Merlin
•
The Package
•
System Requirements
•
Care of Your Merlin
•
Installing MobiLink 2 on Windows 2000
•
Windows 2000 detects your UMTS Merlin
•
Installing MobiLink 2 on Windows XP
•
Windows XP detects your UMTS Merlin
This section will walk you through how to get started using your Merlin, including software and driver installation,
inserting the card so Microsoft Windows is able to detect and install the drivers for your Merlin and setting up a
data session to connect to the Internet.
1.1 YOUR ACCOUNT
For information about your account, User Name, Password and Access Point Name, please contact your Service
Provider.
1.2 YOUR MERLIN
The MobiLink 2 software will allow you to control and monitor your connection to the network. It will also allow
you to send and receive SMS (Short Messaging Service), get online help and has an address book.
1.3 THE PACKAGE
Ø
MobiLink 2 software on installation CD
Ø
Quick Start Guide
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1.4 GETTING STARTED
Before you use your Merlin, you must first:
1.
Have an active account with a Service Provider.
2.
Install the MobiLink 2 software, located on the installation CD.
3.
Launch MobiLink 2, create a profile if necessary and select the Connect button.
1.5 SYSTEM REQUIREMENTS
Ø
133 MHz or faster Pentium- compatible
Ø
Windows 2000 or XP (Home and Professional)
Ø
64 MB RAM
Ø
16 MB available hard drive space
Ø
CD-ROM drive
Ø
Type II, PC CARD slot --- 5V
1.6 CARE OF YOUR MERLIN
Novatel Wireless recommends the following handling guidelines:
Ø
Handle with care.
Ø
Avoid storing your Merlin in extreme temperatures.
Ø
Store the card in a dry and clean environment.
Ø
Avoid spilling any liquid or immersing the card in water.
Ø
Do not place any labels on the Antenna as this may alter the sensitivity of the antenna.
NOTE: TO REMOVE YOUR MERLIN, YOU MUST CLOSE MOBILINK 2, THEN STOP THE MERLIN USING THE PC
CARD TRAY ICON
LOCATED IN THE BOTTOM- RIGHT CORNER OF YOUR PC. CLICK THE ICON AND
SELECT STOP FROM THE DIALOG BOX. ONCE YOUR CARD HAS BEEN STOPPED, PRESS THE PC CARD EJECT
BUTTON LOCATED ON YOUR PC AND REMOVE THE CARD COMPLETELY FROM THE PC CARD SLOT.
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1.7 INSTALLING MOBILINK 2
This portion of the guide will instruct you how to install the MobiLink 2 software from the Installation CD.
1.7.1 Windows 2000 Installation
1.
Insert the installation CD in the CD drive of your PC.
2.
If the auto-run does not start, double-click on the Autorun.exe on the CD.
3.
The "Preparing to Install" window will appear as below.
PREPARING TO INSTALL WINDOW
4.
Following preparation the "Welcome to the InstallShield Wizard for MobiLink 2 will appear. See Figure 1.
5.
Read the information and click Next.
FIGURE 1
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6.
The “License Agreement” window will appear next. See Figure 2.
FIGURE 2
7.
Read the License Agreement and acknowledge your agreement by selecting “I accept the license
agreement”. Then click Next.
8.
The "Ready to Install the Program" window will appear. See Figure 3.
FIGURE 3
9.
Click Install.
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10.
The "Installing MobiLink 2" window will appear while MobiLink 2 is being installed. See Figure 4.
FIGURE 4
11.
When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 5.
FIGURE 5
12.
Click Finish.
13.
Restart your PC.
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1.7.2 Windows 2000 detects your Merlin
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After the Novatel Wireless Parent driver is installed, a “multifunction device” driver will be installed. Additional
drivers installed are, the Novatel Wireless Modem Primary Port and the Novatel Wireless Secondary Port. See
Figure 8, 9, 10, and 11.
FIGURE 8
FIGURE 9
FIGURE 10
FIGURE 11
Windows has now detected and installed the drivers for your Merlin. Proceed to Section 2.
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1.7.3 Windows XP Installation
1.
Insert the installation CD in the CD drive of your PC.
2.
If the auto-run does not start, double-click on the Autorun.exe on the CD.
3.
The "Preparing to Install" window will appear as below.
PREPARING TO INSTALL WINDOW
4.
Following preparation the "Welcome to the InstallShield Wizard for MobiLink 2" will appear. See Figure 12.
FIGURE 12
5.
Read the information and click Next
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6.
The “License Agreement” window will appear next. See Figure 13.
FIGURE 13
7.
Read the License Agreement and acknowledge your agreement by selecting “I accept the terms in the
license agreement”. Then click Next.
8.
The "Ready to Install the Program" window will appear. See Figure 14.
FIGURE 14
9.
Click Install.
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10.
The "Installing MobiLink 2" window will appear while MobiLink 2 is being installed. See Figure 15.
FIGURE 15
11.
When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 16.
FIGURE 16
12.
Click Finish.
13.
Restart your PC.
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1.7.4 Windows XP detects your modem
CALLOUT
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FIGURE 21
FIGURE 23
Windows has now detected and installed the drivers for your card. Proceed to Section 2.
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MOBILINK 2
In This Section
•
Describing MobiLink 2 Software Suite
•
Starting MobiLink 2
•
MobiLink’s Main Window
•
Using MobiLink 2 to connect to and disconnect from the Network
•
MobiLink’s 2 features
•
Create a data session with MobiLink 2
This section will describe the MobiLink 2 Software Suite, how to use MobiLink 2 to connect to and disconnect
from the Network along with the various functions associated with the buttons and the menu.
2.1 MOBILINK 2 OVERVIEW
The Novatel Wireless MobiLink™ Communications Software Suite is a family of wireless connectivity applications
that connect mobile devices using, Wireless Wide Area Networks (WWAN), Wireless Local Area Networks (Wi-Fi)
and Ethernet in a single application to allow quick and easy access to email, the Internet and corporate networks
anytime, anywhere.
The MobiLink Communications Software Suite of applications contains a messaging client that manages 2 way
Short Message Service (SMS), an address book client that manages contacts and phone numbers, a connection
manager that manages the various connections, and a customization utility to manage and generate pre-loaded
profiles. The following section will detail the features of each application.
2.2 STARTING MOBILINK 2
To start MobiLink 2, double-click on the MobiLink 2 icon
installation process.
that MobiLink 2 places on your desktop during the
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2.2.1 Main Display Window
Active Profile Selection Menu
Icon Display
Mobile Links
WWAN, WiFi, Ethernet
Signal Strength Indicator
Connection Status
MOBILE VIEW
3G Network
Connect\Disconnect
2.2.2 Main Display Window Description
Mobile Links:
Active icon selection to change main display, as well as status
indication for all the three types of connections. The blue line indicates
which connection Windows is using to connect to the Internet.
Mobile View:(select Mobile icon)
Connect/Disconnect Button:
Signal Strength Indicator:
Active Profile Selection:
Icon Display will display:
WWAN Technology Display:
Wi-Fi View:(Select Wi-Fi icon)
LAN View: (Select LAN icon)
Connects or Disconnects you from the Network.
Indicates the strength of the RF signal in your vicinity or area.
Choose a profile (Username,Password,APN,QoS) among many.
HSDPA, UMTS, GPRS, GSM , IS95a, 1XRTT or EVDO
Indicates Roaming, device is away from the home network
3G in dormant mode (May not be applicable for all MAs)
New SMS message available.
Device is locked – Connection will be disabled in this state.
Displays information about the Wi-Fi connection. See MobiLink 2 help
for more information.
Displays information about the LAN connection. See MobiLink 2 help
for more information.
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2.2.3 MobiLink 2 Buttons
Menu button:
Web browser button:
SMS Client button:
Address Book Client button:
Online help button:
Minimize button:
Exit button:
Displays the various features of MobiLink 2
Launches your Web browser
Launches MobiLink's SMS client
Launches MobiLink's address book client
Launches MobiLink's online help
Will minimize MobiLink 2
Will exit out of MobiLink 2
2.2.4 Features
Click on the Menu Button will display various features of MobiLink 2
NOTE: SEE MOBILINK 2'S ONLINE HELP FOR MORE DETAILS ON THE FEATURES
PROFILE MANAGER:
CONFIGURATION ITEM:
General tab:
Mobile tab:
WiFi tab:
LAN tab:
PROPERTIES ITEM:
Firmware Version:
IMEI:
Manufacturer:
REPORT ITEM:
TRANSPARENCY:
ABOUT BUTTON DISPLAYS:
EXIT:
This menu item enables you to create, edit and delete a 3G profile.
(See MobiLink's online help for more details)
This menu item enables you to manage MobiLink's settings, including;
Settings of the user interface preferences.
Settings of the connection preferences; locking card and Network
selection. (See MobiLink's online help for more details)
Displays all Wi-Fi adapters on system. Clicking on PROPERTIES will
launch standard Windows Wireless Network Connection properties
dialog window.
Displays all Ethernet adapters on system. Clicking on PROPERTIES
will launch standard Windows LAN Connection properties dialog
window.
This menu item will display;
This is software programmed in the modem.
A unique number that identifies your modem on the network
Novatel Wireless
Statistical information about the current connection (See MobiLink's
online help for more details)
Transparency in percent of the application (See MobiLink's online help
for more details)
MobiLink’s version
Exit MobiLink 2
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2.2.5 Creating a data session
NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A UMTS SERVICE PROVIDER,
THE SIM MUST BE ENA BLED FOR UMTS AND SMS AS REQUIRED.
1.
Double-click on the MobiLink 2 icon
that MobiLink 2 places on your desktop during the installation
process.
2.
The MobiLink 2 software will then initialize your Merlin. See Figure 24.
FIGURE 24
3.
The Merlin will now search for available networks. See Figure 26.
FIGURE 26
THE MERLIN WILL THEN ATTEMPT TO "ATTACH" TO THE NETWORK, AND IF SUCCESSFUL, YOU WILL SEE FIGURE 27.
FIGURE 27
NOTE: ONCE ATTACHED TO THE NETWORK, YOU CAN CHOOSE AN AVAILA BLE PROFILE TO CONNECT TO
THE NETWORK FROM THE ACTIVE PROFILE SELECTION MENU (CLICKING ON V SYMBOL) OR CREATE A
PROFILE IF NECESSARY.
NOTE: BEFORE PROCEEDING TO THE NEXT STEP, IF YOU ARE REQUIRED TO CREATE A NEW PROFILE ( I.E
YOU CANNOT CONNECT TO THE NETWORK OR YOU DON’T SEE ANY PROFILES, YOU WILL NEED THE
FOLLOWING INFORMATION FROM YOUR SERVICE PROVIDER TO CREATE A PROFILE. A BASIC PROFILE
CONSISTS OF;
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•
•
•
•
•
Profile Name – Your Name of choice
User Name – (if required by your service provider)
Password – (if required by your service provider)
APN (Access Point Name) – Obtained by your Service Provider
Phone Number – You might have to enter the standard phone number *98#
To create a new profile, click on the Menu Button, and choose Profile Manager from the drop down menu. The
Profile Manager Window will appear. See Figure 28.
FIGURE 28
Click New. The Profile Wizard Window Step 1 of 3 will appear. See Figure 29.
FIGURE 29
Enter your name of choice for the profile, example, 3G Connection and your APN provided to you by your service
provider, example, internet.com. Click Next. The Profile Wizard Window Step 2 of 3 will appear. See Figure 30.
FIGURE 30
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Enter the phone number *98#. Click Next. The Profile Wizard Window Step 3 of 3 will appear. See Figure 31.
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FIGURE 31
Enter your Username, Password and Confirm password. Click Finish. You will now see your profile in the profile
list. See Figure 32. Click OK.
FIGURE 32
You have now created a profile that will appear in the Active Profile Selection Menu. See Figure 33.
FIGURE 33
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4.
5.
Select the available profile or a profile that you created from the Active Profile Menu (clicking on V symbol) See
Figure 33 above.
Click Connect.
FIGURE 34
6.
Your Merlin will attempt to connect to the network. See Figure 35.
FIGURE 35
7.
Following successful authentication, your Merlin will connect to the network. See Figure 36.
8.
FIGURE 36
To disconnect from the network, click the Disconnect button.
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SENDING AND RECEIVING SMS MESSAGES
In This Section
•
What is SMS
•
Use The SMS client in MobiLink 2 to send SMS messages
•
Use the SMS client in MobiLink 2 to read messages
This section will assist you in using the Short Messaging System client in MobiLink 2
3.1 WHAT IS SMS
Short Message Service (SMS) is the transmission of short text messages to and from mobile devices. Messages
cannot be longer than 160 alpha-numeric characters and cannot contain any images or graphics.
To send or receive an SMS message you only have to be attached to the Network. You may also send and
receive SMS messages while connected to the Network.
NOTE: ANY SMS MESSAGES WILL BE SUBJECT TO THE TERMS AND AGREEMENTS OF YOUR SERVICE
WIRELESS PROVIDER. THIS MEANS THE SENDING OF SMS MESSAGES MAY BE CHARGED AN ADDITIONAL
FEE BY YOUR WIRELESS PROVIDER
NOTE: THE SMS CLIENT ICON WILL ONLY BECOME ACTIVE ONCE YOU ARE ATTACHED, HENCE YOU MAY
SEND AND RECEIVE SMS MESSAGES WHILE ATTACHED TO THE NETWORK.
ATTACHED TO NETWORK: YOU CANNOT TRANSFER DATA.
CONNECTED TO NETWORK: YOU CAN TRANSFER DATA (BROWSE INTERNE T, CHECK EMAIL ETC…)
3.2 MOBILINK’S SMS WINDOW
List of SMS
messages
Organizational
folders for SMS
Selected SMS
messages
FIGURE 37
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MobiLink SMS Toolbar Description
New SMS/Email Message: Creates a new message
Delete:
Deletes the selected SMS message(s)
Reply:
Copies the sender field to a new message
Forward
Copies the message contents to a new message
SMS Mailbox Description
Inbox:
contains received messages
Outbox:
is a temporary storage place for messages waiting to be sent
Sent:
stores the SMS messages that have been sent
3.2.1 Sending SMS Messages
1.
Launch the MobiLink 2 application (See section 2.2.5 Creating a data session). After your Merlin has attached
to the network (Step 5 of section 2.2.5), the SMS button will become active. See figure 38.
SMS CLIENT
BUTTON
FIGURE 38
NOTE: AT THIS POINT YOU WILL NOT BE ABLE TO SEND OR RECEIVE DATA (BROWSE WEB OR CHECK
EMAILS) UNLESS YOU CONNECT TO THE NETWORK BY CLICKING THE CONNECT BUTTON
2.
Click on the SMS client icon, see Figure 38, and the MobiLink 2 SMS window will appear. See Figure 37 above.
3.
Click on the New SMS/Email message button to create a new message. See Figure 39.
FIGURE 39
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4.
In the To box, type the phone number of each recipient, separating names with a semicolon (;). To add
phone numbers from the Address Book, click the To button and then select the phone number.
5.
Type your message, and then click Send on the toolbar.
3.2.2 Receiving and Reading SMS Messages
Once you are attached to the Network, you are able to receive SMS messages. MobiLink 2 will notify you when
you receive an SMS message. See Figure 40.
SMS Notification
FIGURE 40
After the SMS Client receives your messages, you can read messages by launching the SMS client. MobiLink’s
SMS window will appear. See Figure 37 above.
Click the Inbox icon in the Folders list.
To view the message in the lower pane, click the message in the message list.
You may also view messages from the OUTBOX and SENT folders.
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DETERMINE MERLIN STATES
In This Section
•
Determine the current state of your UMTS Merlin, by interpreting the cadence (flashing sequence) and
colour of the Light Emitting Diode
The Light Emitting Diode (LED) is a device that lights up when power is applied to it. Interpreting the LED’s
flashing sequence and color, will provide you with the current state of your Merlin
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NOTE: WHEN THE MODEM TRANSITIONS FROM ONE STATE TO ANOTHER, THE ACTUAL LED DISPLAY WILL
NOT CHANGE IMMEDIATELY, RATHER, IT WILL ONLY CHANGE ONCE THE MODEM HAS CONFIRMED THAT
THE NEW STATE IS VALID. FOR EXAMPLE, WHEN THE MODEM IS TAKEN OUT OF A SERVICE AREA IT
MIGHT TAKE THE MODEM 10 TO 90 SECONDS TO CONFIRM THAT NO SERVICE IS AVAILABLE AT WHICH
TIME THE LED DISPLAY WILL CHANGE STATES ACCORDINGLY.
PDP (Packet Data Protocol) Context Activation Process: To connect to a PDN (Packet Data Network), such as the
Internet, some sort of session description information needs to exist (i.e. type of IP network, quality of service, IP
address etc…) to enable agreement on the characteristics of any data flow between the network and the mobile terminal.
This is essentially, what PDP ‘context’ activation is.
Circuit Switched (CS) Data connection is basically similar to a land line modem dial up call. A dedicated connection is set
up for the duration of the call regardless of whether data is transferred or not.
A Packet Switched (PS) Data connection is typically set up once. Within packet-switched networks, data is divided
(disassembled and packaged) into packets before it is sent. Packets are routed through the networks based on a
destination address contained within each packet. Once all the packets arrive at their respective destinations, the data is
recompiled (unpacked and assembled). There is no need to re-establish the connection before each transmission.
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TROUBLESHOOTING
In This Section
•
Troubleshooting common problems
This section will assist you in resolving common problems that might arise during installation or connecting to the
network.
Problem
Problem
Problem
Merlin.
Problem
Problem
Problem
Problem
1: Cannot install MobiLink 2
2: When I run the MobiLink 2 software, I get the message “No Card Detected” what does this mean?
3: When I insert the modem, I get “Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless
4:
5:
6:
7:
When I run the MobiLink 2 software, I get the message “SIM not Found – Check Orientation?”
Modem cannot read SIM. LED Flashing RED
When I run MobiLink 2 software, the Window “searching for network” is displayed continuously
Cannot browse the Web
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1.1 CANNOT INSTALL MOBILINK 2
POSSIBLE CAUSE: YOU DON’T HAVE ADMINISTRATIVE PRIVILEGES
RESOLUTION:
Windows 2000 and XP
1.
2.
Talk to your system administrator if applicable
Log onto your computer as an administrator, or create an user account with administrator privileges
1.2 PROBLEM: WHEN I RUN THE MOBILINK 2 SOFTWARE, I GET THE MESSAGE “NO CARD
DETECTED”
POSSIBLE CAUSES: YOU HAVE NOT INSERTED YOUR UMTS MERLIN PROPERLY INTO THE PC CARD SLOT OF
YOUR PC, OR WINDOWS DID NOT INSTALL THE DRIVERS CORRECTLY, OR YOU MIGHT HAVE A CONFLICT.
RESOLUTION:
For Windows 2000 and XP
1.
Restart MobiLink 2 again, or remove Card, reboot PC and try again or go to step 2
2.
Insert your Novatel Wireless UMTS U630 modem into your PC CARD slot to install the drivers onto your
computer. If you have already done so and still receive this error then you must check to see if the drivers
have been installed properly.
3.
Right click My Computer Icon (for Windows 2000 this is usually on the desktop, and for Windows XP this is
usually in the Start menu) > Manage --- See Window 1
4.
Select Device Manager --- See Window 2
WINDOW 1
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WINDOW 2
5.
Expand Modems, Multifunction Adapter and Ports category by clicking on the + sign. See Window 3
WINDOW 3
NOTE: DEVICES HIGHLIGHTED. THEY WILL NOT BE HIGHLIGHTED ON YOUR MACHINE.
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6.
Check and see if you have a yellow exclamation mark or red X on any device. If you do, try the following.
•
•
Reboot your PC or
Uninstall and reinstall the drivers (Do not have the Merlin plugged in when reinstalling)
To Uninstall follow these steps. For Windows 2000 and XP
1.
Go to Start > settings > control panel > Add or remove programs > Select MobiLinK and click Remove.
Make sure your modem is plugged in while uninstalling. (See Windows help if necessary)
1.3
2.
Remove the modem from the PC slot
3.
Reboot and reinstall. Go to Section 1.7 Installing MobiLink 2
PROBLEM: WHEN I INSERT THE MODEM, I GET UNKNOWN_PCMCIA_MANUFACTURER”
INSTEAD OF “NOVATEL_ WIRELESS MERLIN_UMTS_MODEM
POSSIBLE CAUSE: HARDWARE FAILURE INSIDE THE MODEM
RESOLUTION: REPLACE MODEM
1.4
PROBLEM: WHEN I RUN THE MOBILINK 2 SOFTWARE, I GET THE MESSAGE “SIM NOT
FOUND – CHECK ORIENTATION
POSSIBLE CAUSE: PROBLEM WITH YOUR SIM CARD.
RESOLUTION:
1.
Make sure you have inserted the SIM card exactly as the picture in this manual, or on the back of Merlin or
Quick Start Guide, noting the location and orientation of the bevel corner
2.
1.5
Make sure the contacts of the SIM card are clean
PROBLEM: MODEM CANNOT READ SIM. LED FLASHING RED
POSSIBLE CAUSE: SIM LOCKED OR SIM SELF DESTRUCTED
RESOLUTION
1.
Enter in your PIN as required. See Section 2.2.5 Creating a data session
2.
Contact your Service Provider if you entered your PIN number incorrectly 3 times. You will require a PUK code.
3.
If you enter the PUK code incorrectly 3 times, the SIM is designed to self destruct. You will have to be issued
a new SIM. Contact your Service Provider.
4.
Depending on where you purchased your Modem, the Modem could have a Service Provider Lock (SIMLOCK)
which ties the modem to a particular set of SIMs. Please contact the Service Provider to unlock the Modem.
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1.6 PROBLEM: WHEN I RUN MOBILINK 2 SOFTWARE, THE WINDOW “SEARCHING FOR
NETWORK” WILL BE DISPLAYED CONTINUOUSLY
POSSIBLE CAUSE: OUT OF UMTS COVERAGE AREA
RESOLUTION: RELOCATE TO AN AREA OF COVERAGE. CONTACT YOUR SERVICE PROVIDER FOR DETAILS OF
THEIR COVERAGE AREAS.
1.7 PROBLEM: CANNOT BROWSE THE WEB
POSSIBLE CAUSE 1: INCORRECT USER NAME, PASSWORD OR ACCESS POINT NAME (APN).
RESOLUTION 1: CHECK YOUR PROFILE FOR AN INCORRECT ENTRY OF THE ABOVE PARAMETERS. RE-ENTER
THE PARAMETERS OR CONTACT YOUR SERVICE PROVIDER IF NECESSARY TO CONFIRM.
POSSIBLE CAUSE 2: NO IP ADDRESS
RESOLUTION 2:
IF YOU ARE CERTAIN THAT, THE USER NAME, PASSWORD AND ACCESS POINT NAME ARE CORRECT, CHECK TO
SEE IF YOU ARE GETTING AN IP ADDRESS.
Windows 2000 and XP
1.
Click Start > Run and type in Command in the Run Window. A DOS window should open. See Window 4
3.
4.
WINDOW 4
Type in cd\ and hit enter this will get you to the root directory
Type in ipconfig and hit enter. You should have an IP address. If you don’t have an IP address, please
contact your Service Provider.
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POSSIBLE CAUSE 3: INCORRECT SERVER SETTINGS
RESOLUTION 3:
5.
In Internet Explorer go to Tools > Internet Options > Connections
6.
In Dial Up and Virtual Private Network Setting double click on 3G Connection – See Window
WINDOW 5
7.
Check appropriate boxes if you are using a proxy server. See Window 6
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WINDOW 6
POSSIBLE CAUSE 4: DNS SERVER PROBLEMS
RESOLUTION 4:
Windows 2000 and XP
1.
Click Start > Run and type in Command in the Run Window. A DOS window should open. See Window 7
WINDOW 7
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2.
At the C prompt type in PING www.nvtl.com
•
•
Response: Unknown host www.nvtl.com --- Usually faulty DNS. Call your Network Provider
Response: Pinging nvtl.com [216.65.221.49] with 32 bytes of data. DNS ok even if you don’t get reply.
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