Inseego NVWMCD3000 USB connected 1xEVDO Data Modem User Manual

Novatel Wireless Inc USB connected 1xEVDO Data Modem

Contents

User Manual

Sprint Mobile BroadbandUSB Modemby Novatel WirelessOvation™ U720 www.sprint.com © 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT, the “Going Forward” logo, and other trademarks are trademarks of Sprint Nextel. Part No: 90024008 Rev. 1.0
Table of ContentsWelcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiSection 1: Sprint Mobile Broadband USB Modem Basics 11A. Introducing the Sprint Mobile Broadband USB Modem 3Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .4CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61B. Getting Started With Your Sprint Mobile BroadbandUSB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8The Sprint Mobile Broadband USB Modem Software . . . . . . . . . .8Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Section 2: Installing the Sprint Mobile BroadbandUSB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112A. Installing the Sprint Mobile Broadband USB Modem 13Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Installing the Sprint PCS Connection Manager Software . . . . . 16Inserting and Removing the Sprint Mobile BroadbandUSB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Activating Your Sprint Mobile Broadband USB Modem . . . . . . 222B. Sprint PCS Connection Manager Software . . . . . . . . . 25The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 26The Sprint PCS Connection Manager Software Window . . . . . 28System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 37Sprint PCS Connection Manager Software Menu Options and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Reinstalling the Sprint Mobile Broadband USB Modem Driver 60Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 67Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 713A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 79Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 85Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Section 5: Safety and Terms & Conditions . . . . . . . . . . 895A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 935B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
iWelcome to SprintWe are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same.When it comes to mobile connectivity, the Sprint Mobile Broadband USB Modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.This guide will familiarize you with our technology and with your new Sprint Mobile Broadband USB Modem and Sprint PCS Connection ManagerSM software through simple, easy-to-follow instructions.Welcome and thank you for choosing Sprint.
iiIntroductionThis User Guide introduces you to Sprint PCS Service and all the features of your new Sprint Mobile Broadband USB Modem. The guide is divided into five sections:⽧Section 1: Sprint Mobile Broadband USB Modem Basics⽧Section 2: Installing the Sprint Mobile Broadband USB Modem⽧Section 3: Sprint Power VisionSM⽧Section 4: Technical Specifications and Regulatory Information⽧Section 5: Safety and Terms & ConditionsThroughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your USB modem and wireless network service. The Table of Contents and Index will also help you quickly locate specific information.You'll get the most out of your new Sprint Mobile Broadband USB modem if you read each section. However, if you'd like to get right to a specific feature, you can go directly to that page. Follow the instructions in that section and you'll be ready to use your USB modem in no time.Note: You can print out this guide to keep on hand or view it online. If you're viewing it online, simply click on a topic in the Table of Contents or on any page reference within a section to go directly to that topic.
Section 1Sprint Mobile BroadbandUSB Modem Basics
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Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3Section 1AIntroducing the Sprint MobileBroadband USB ModemIn This Section⽧Your Sprint Mobile Broadband USB Modem⽧CDMA Networks⽧Package Contents⽧About This GuideThis section introduces the basic features and functions of your Sprint Mobile Broadband USB Modem, the materials included with your device, and an overview of the sections in this User Guide.
4 Section 1A: Introducing the Sprint Mobile Broadband USB ModemYour Sprint Mobile BroadbandUSB ModemYour Sprint Mobile Broadband USB Modem connects to a USB port and functions as a wireless network EVDO device. This device allows you to:䢇Access your company network.䢇Send and receive email.䢇Access the Internet.CDMA NetworksThe Sprint Mobile Broadband USB Modem operates over a type of wireless network called CDMA (Code Division Multiple Access). This network technology has many features beyond providing a wireless link, such as Web Messaging, which allows you to receive short messages using the Sprint Mobile Broadband USB Modem.To use the Sprint Mobile Broadband USB Modem, you need an account that gives you access to a CDMA network. Every CDMA network operates on one of three radio frequency bands. Your Sprint Mobile Broadband USB Modem takes advantage of the high-speed CDMA 1xEV-DO network and operates on the 1900 MHz band.The Sprint Mobile Broadband USB Modem uses CDMA1xEV-DO technology that is backwardly compatible with 1xRTT, enabling real-time high-speed wireless access to email, the Internet, or your company network. The device runs on most current Windows-compatible laptop or desktop computers, and it provides data transmission of up to 2.4
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5megabits per second (Mbps) (average speed of 300-800 kbps before bandwidth optimization).USB EVDO ModemA USB modem (EVDO device) is a revolutionary new way to access the Internet, while delivering the most advanced multimedia streaming services and connectivity. Almost every laptop and desktop has a USB port, so this provides you with the ability to easily move your Sprint Mobile Broadband USB Modem from platform to platform (laptop or desktop). During Sprint PCS connections, the Sprint Mobile Broadband USB Modem is a true USB EVDO modem, functioning just like the modems familiar to most business computer users. It has an advanced dual band diversity antenna system design that incorporates an external flip antenna, maximizing data speed performance, and allows for stronger network signal reception. Once installed and configured for NDIS mode, the USB modem connects instantly to the CDMA network with just a few mouse clicks. To surf the Web, you simply connect the USB modem to a USB port, click a few buttons, and launch your Internet browser. To access your company network, you may need to launch an extranet client after you connect to the CDMA network. Tip: More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org.Tip: To optimize your settings for faster speeds and data conservation when accessing your company network, work in “Offline”mode and synchronize periodically to send and receive company email. Do not use the Preview Pane, and save or drag and drop attachments to a desktop folder before opening them (rather thandouble-clicking them in the email). For more detailed information, see the Microsoft white paper located at:www.microsoft.com/office/outlook/evaluation/perform.doc.
6 Section 1A: Introducing the Sprint Mobile Broadband USB ModemPackage ContentsYour Sprint Mobile Broadband USB Modem package contains the following components:䢇Sprint Mobile Broadband USB Modem by Novatel Wireless OvationTM U720䢇A Guide to Using Your Sprint Mobile Broadband USB Modem䢇Sprint PCS Connection ManagerSM CDAbout This GuideThis User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB Modem.䢇Section 1 (which you are reading) gives you an overview of the USB modem and its basic features.䢇Section 2 provides detailed, step-by-step instructions for installing and using the Sprint Mobile Broadband USB Modem and Sprint PCS Connection Manager Software.䢇Section 3 introduces Sprint Power Vision Services.䢇Section 4 provides electrical, radio frequency, and other specifications for the Sprint Mobile Broadband USB Modem, as well as regulatory notices concerning your Sprint Mobile Broadband USB Modem.䢇Section 5 provides important safety and liability information and includes the Terms and Conditions of use for the Sprint Mobile Broadband USB Modem.
Section 1B: Getting Started 7Section 1BGetting Started With Your Sprint Mobile Broadband USB ModemIn This Section⽧Getting Started⽧The Sprint Mobile Broadband USB Modem Software⽧Activating and Using Sprint PCS Service⽧Care and MaintenanceThis section outlines the basics of getting started with your Sprint Mobile Broadband USB Modem, including installing the Sprint PCS Connection Manager Software and activating your account.
8 Section 1B: Getting StartedGetting StartedBefore you can begin using your Sprint Mobile Broadband USB Modem, you must first:1. Install the Sprint PCS Connection Manager Software, including the Sprint Mobile Broadband USB Modem driver software.2. Activate your Sprint PCS account (unless the USB modem has been preactivated).3.Configure the Sprint Mobile Broadband USB Modem to use your account.The Sprint Mobile BroadbandUSB Modem SoftwareThe Sprint Mobile Broadband USB Modem comes with the following software:䢇Sprint PCS Connection Manager Software allows you to manage the device’s actions and monitor your connections.䢇The driver software establishes the interface between the USB modem and your Windows® operating system.䢇With Novatel Wireless, Inc. Wireless Connections Network Adapter (NDIS) you can expand your high-speed broadband wireless connection from the Internet to your corporate email and network taking advantage of 1xEVDO speeds. This customizable feature enables an always-on connectivity experience like an Ethernet card.䢇The Bytemobile Optimization Client allows you to enjoy increased speeds and enhanced graphics to further
Section 1B: Getting Started 9improve your experience with image and data optimization in an easy-to-use visual interface. The software must be installed before you insert the Sprint Mobile Broadband USB Modem for the first time. Detailed instructions are provided starting on page 16.Activating and Using Sprint PCS ServiceBefore using your Sprint Mobile Broadband USB Modem, you must first set up your Sprint PCS wireless network account.Call Sprint Customer Service䢇If you will be using your Sprint Mobile Broadband USB Modem primarily for business purposes, call 1-888-788-4727.䢇If your device is intended primarily for personal use, call 1-888-715-4588.You should have the following information available:䢇Your billing address䢇Your Social Security number or Tax ID number䢇Your driver’s license number䢇Your Sprint Mobile Broadband USB Modem’s ESN (electronic serial number) (The ESN is printed on the device's label and can also be displayed during the installation process.)䢇A pen and paper to write down your account informationDuring this call, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with the following important account information:䢇Your device’s Activation Code䢇Your device’s phone number䢇Your device’s Lock Code
10 Section 1B: Getting StartedUnless your device has been preactivated, the Sprint PCS Connection Manager Software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then launch and guide you through the activation and configuration process.Care and MaintenanceAs with any electronic device, the Sprint Mobile Broadband USB Modem must be handled with care to ensure reliable operation. Follow these guidelines while using and storing the USB modem:䢇Do not apply adhesive labels to the USB modem. They may cause the device to become jammed inside the USB port.䢇The USB connector should fit easily into your USB port. Forcing the device into a slot may damage theconnector.䢇Protect the USB modem from liquids, dust, andexcessive heat.䢇Store the USB modem in a safe place, when not in use.䢇Never force the USB connector in or out of your computer’s USB port.䢇When using a laptop computer, always remove the USB modem from the USB port to avoid any damage. (See page 20 for instructions on proper removal.)Tip: You can use the Lock Code feature to prevent others from using your account should your Sprint Mobile Broadband USB Modem be lost or stolen. See page 54 for instructions on using this feature.
Section 2Installing the Sprint MobileBroadband USB Modem
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Section 2A: Installing the Sprint Mobile Broadband USB Modem 13Section 2AInstalling the Sprint Mobile Broadband USB Modem⽧Getting Started⽧Installing the Sprint PCS Connection Manager Software⽧Inserting and Removing the Sprint Mobile Broadband USB Modem⽧Activating Your Sprint Mobile Broadband USB ModemThis section guides you through the steps necessary to install your Sprint Mobile Broadband USB Modem and make it operational on your computer.
14 Section 2A: Installing the Sprint Mobile Broadband USB ModemGetting StartedBefore you can use your Sprint Mobile Broadband USB Modem, you must:1. Install the Sprint PCS Connection Manager Software, located on the installation CD, onto your computer.2. Connect the USB modem to your computer’s USB port. Windows will detect the device and automatically install the necessary device drivers.3. Launch the Sprint PCS Connection Manager Software application.4. Activate your Sprint Mobile Broadband USB Modem and Sprint PCS account, unless the device was preactivated. If your device has not previously been activated, the Activation Wizard will automatically launch and guide you through the process.Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system.Do not connect the device to your computer untilyou have installed the Sprint PCS Connection Manager Software onto your PC or until instructed to do so by the installation CD.Note: A driver is software that forms the interface between a device (such as the Sprint Mobile Broadband USB Modem) and the operating system on your PC.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 15System RequirementsThe Sprint Mobile Broadband USB Modem is supported on the following operating systems:䢇Windows® 2000䢇Windows® XPTo install and run the Sprint Mobile Broadband USB Modem and accompanying Sprint PCS Connection Manager Software, your system requires these minimum resources:CPU Pentium (166 MHz or higher)Interface USB portCommunications Ports2 available; one modem and one serialOptical Drive CD-ROMI/O Resources 1 IRQ, 4096 bytes I/O spaceMemory 32 MBDisk Space 14 MB
16 Section 2A: Installing the Sprint Mobile Broadband USB ModemInstalling the Sprint PCS Connection Manager SoftwareFollow the instructions below to install the Sprint PCS Connection Manager Software from the installation CD. This process requires you to restart your PC at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. The Sprint PCS Connection Manager Software automatically determines your PC’s operating system and installs all appropriate software.Installing the Sprint PCS Connection Manager Software and the Sprint Mobile Broadband USB Modem driver:1. Insert the installation CD into your CD-ROM drive. The Setup program should start automatically. If the Setup program does not launch, select Start > Run and enter d:\Autorun.exe, where d is your CD-ROM drive letter.2. Select Install Sprint Mobile Broadband (Novatel Wireless). (The InstallShield® Wizard will start and guide you through the installation process.)3. Use the Next and Back buttons to navigate through the installation wizard, noting the following:䡲In order to continue with the installation, you must select “I accept the terms of the License Agreement.”䡲Select the default option, Sprint Mobile Broadband USB Modem by Novatel Wireless, Inc., if prompted, and click Next.䡲Please wait a few minutes while the software installs.Note: You may be required to log in with administrative privileges depending on your operating system to install the Sprint PCS Connection Manager Software.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 174. Skip to step 7 if you did not check the Bytemobile Optimization Client option from the Sprint PCS Connection Manager Installer screen (see Note above). 5. If you chose to install the Bytemobile Optimization Client, the Installshield Wizard and ByteMobile Optimization Welcome window appear. Click Next and wait a few moments for the software to install.6. Now click Finish to complete installation of Bytemobile.7. Click Restart or Finish to complete installation of theSprint PCS Connection Manager. Once the installation procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint PCS Connection Manager by clicking on the Sprint Mobile Broadband (Novatel Wireless) desktop icon.8. The Sprint PCS Connection Manager starts and the Insert your device... dialog appears. (Do not connect the device until instructed to do so by Sprint PCS Connection Manager.) Note: You may also be given the option of selecting the BytemobileTM Optimization Client feature at this time. This option provides increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface. If this option is available you may place a check mark in the check box to add Bytemobile Optimization.
18 Section 2A: Installing the Sprint Mobile Broadband USB Modem9. Insert the USB connector into your PC’s USB port. (See page 20 for complete instructions on proper insertion and removal.)10. Please wait a few moments while Windows automatically installs the necessary drivers for this device. A series of Found New Hardware messages appear and the Found New Hardware Wizard launches.11. If your USB modem has not been activated, the Activation Wizard automatically launches and guides you through the activation process. (For account activation information, see Section 1B, Getting Started With Your Sprint Mobile Broadband USB Modem beginning on page 7.)12. Windows detects the new hardware (Sprint Mobile Broadband USB Modem) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard launches, depending on your operating system. (For additional information about driver installation, see “Reinstalling the Sprint Mobile Broadband USB Modem Driver” on page 60.)13. Follow the prompts to allow the wizard to install the drivers.14. Click OK when you are notified that the installation is complete. On completion of this step, the Sprint PCS Connection Manager Software and the Sprint Mobile Broadband USB Modem driver are installed and you can proceed to activate your USB modem Note: Sprint PCS Connection Manager will check to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog will appear. See “Firmware Updates” in this section, beginning on page 19.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 19(if it has not already been activated). See “Activating and Using Sprint PCS Service” on page 22.Firmware UpdatesThe first time you attempt to connect your USB modem to your computer, Sprint PCS Connection Manager will check to ensure you have the latest firmware installed. If Sprint PCS Connection Manager detects that your USB modem needs to be updated a “Firmware Update” pop-up dialog appears.To update firmware1. If you are using a laptop, the AC power adapter must be plugged into your computer before proceeding. 2. Click OK to launch the firmware update utility and update the firmware in your USB modem. The software installation begins. This process takes approximately five minutes. You may stop the installation at any time by clicking Cancel. 3. Once the firmware has been successfully downloaded, a confirmation screen appears. Click OK to return to the Sprint PCS Connection Manager main user interface.4.When the firmware update is completed, it will reset the USB modem. Please wait a few minutes to initialize the USB modem from the Sprint PCS network. If the USB modem has not been activated, it will automatically launch the Sprint PCS Vision Activation Wizard. Note: During this time, the Sprint PCS Connection Manager message area displays “Updating Hardware” and the Go button is disabled.Caution:Do not disconnect the device from your computer until the installation process is complete. Failure to complete the process may result in serious errors.
20 Section 2A: Installing the Sprint Mobile Broadband USB ModemOnce the USB modem is provisioned successfully, it will start IOTA (Internet Over-the-Air) Activation to update your user profile from the Sprint PCS network settings. If the USB modem is not provisioned or out of the Sprint coverage area, the Sprint PCS Vision User Interface will display “Sprint PCS Vision: Searching for service...”.Inserting and Removing the Sprint Mobile Broadband USB ModemInserting the Sprint Mobile Broadband USB ModemBefore you connect the device, you must first install Sprint PCS Connection Manager (see page 16 in this section). Once you have completed the software installation procedure, you may insert your device into your computer’s USB port. When you connect the device, the following should occur:䢇The USB modem is powered as soon as you connect it to the computer’s USB port.䢇The LED indicator on the device illuminates green.䢇The Sprint PCS Connection Manager Software starts (unless the auto-launch feature has been disabled).Note: During this time, the Sprint PCS Connection Manager message area displays “Updating Hardware” and the Go button is disabled.Note: The Sprint Mobile Broadband USB Modem also contains an antenna that can be used for better coverage; this is an integral part of the device. To use this feature, flip open the device's antenna by gently gripping the top right side of the external cover with your forefinger.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 21Turning Off the Sprint Mobile Broadband USB ModemWhen the Sprint Mobile Broadband USB Modem is connected to the computer, it has power and is trying to communicate with the network. To turn off the USB modem, Sprint PCS Connection Manager must be closed.Removing the Sprint Mobile Broadband USB Modem1. Close the Sprint PCS Connection Manager program if it is running. There are three ways to close the program:䡲Click the close icon on the interface. – or –䡲Right-click the Sprint PCS Connection Manager system tray icon and select Exit from the menu.– or –䡲Click Menu in the upper left-hand corner of the Sprint PCS Connection Manager window and select Exit.
22 Section 2A: Installing the Sprint Mobile Broadband USB Modem2. Remove the USB connector from your computer’s USB port by gripping the USB modem on both sides and pulling straight out to avoid damaging the modem’s antenna.Activating Your Sprint Mobile Broadband USB ModemThe final step to making your USB modem operational is configuring it to use your account.If you purchased a preactivated USB modem, this step is not necessary. Once the application software and driver are installed, the USB modem is ready for use.Otherwise, you must use the Sprint Activation Wizard to activate and configure your account. Activation involves phoning Sprint Customer Service, exchanging information Tip: For an overview of account activation and configuration, see “Activating and Using Sprint PCS Service” on page 9.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 23and entering your account information into the appropriate fields in the wizard.To activate an account and configure your USB modem:1. Connect the device to your computer. The Activation Wizard will launch automatically.2. Click Next to begin the activation process. The wizard will guide you through the process.3. Please telephone Sprint Customer Service to set up your Sprint PCS wireless network account. 䡲If you will be using your Sprint Mobile Broadband USB Modem primarily for business purposes, call 1-888-788-4727.䡲If your device is intended primarily for personal use, call 1-888-715-4588.You should have the following information available:䡲Your billing address䡲Your Social Security or Tax ID number䡲Your driver’s license number䡲Your device’s ESN (electronic serial number) (The ESN is printed on the device’s label and can also be displayed during the installation process.)䡲A pen and paper to write down your account informationInform your Sprint Customer Service Specialist that you are activating a Sprint Mobile Broadband USB Modem by Novatel Wireless, Inc. (Ovation U720). During this call, Sprint Customer Service will help you choose a service plan and guide you through the activation process.Note: Sprint PCS Connection Manager checks to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog appears.
24 Section 2A: Installing the Sprint Mobile Broadband USB Modem4. Click Next when you are asked for your device’s ESN (electronic serial number). A third window will appear, which displays your device’s ESN in the top field.5. Carefully repeat the ESN to the Service Representative. You will be given an activation code.6. Enter the activation code into the bottom field of the window and click Next to continue to the next window.7. Once your Sprint Customer Service Specialist has given you your device’s phone number (also called MDN), and MSID (IMSI_S) numbers, enter them in the top and bottom fields and click Next to continue.8. A confirmation screen appears. Verify that your phone number (MDN) and MSID (IMSI_S) are correct. Be sure to write these numbers down for future reference. Click Yes to continue.9. You have now successfully completed the activation process. Click Finish to exit the Sprint Activation Wizard.On completion of this step, your USB modem is ready for use. Section 2B: Sprint PCS Connection Manager Software, beginning on page 26, explains how to use the Sprint PCS Connection Manager Software to manage and monitor your connections.Note: You may manually access the Activation Wizard from the Sprint PCS Connection Manager sub menu. See “Sprint PCS Vision - Novatel Wireless settings” on page 54.
Section 2B: Sprint PCS Connection Manager Software 25Section 2BSprint PCS Connection Manager SoftwareIn This Section⽧The Sprint PCS Connection Manager Software⽧The Sprint PCS Connection Manager Software Window⽧System Tray Icons⽧Establishing and Terminating Connections⽧Sprint PCS Connection Manager Software Menu Options and SettingsThis chapter outlines the Sprint PCS Connection Manager Software interface for your notebook PC, including the components of the main window, button usage, system tray icons, and more. Once you’ve mastered the basics here, you’ll be ready to begin using your USB modem.
26 Section 2B: Sprint PCS Connection Manager SoftwareThe Sprint PCS Connection Manager SoftwareSprint PCS Connection Manager Software allows you to manage and monitor the connection between your Sprint Mobile Broadband USB Modem and the CDMA network. Use the software to:䢇Determine your signal strength, roaming status,Sprint PCS® connection availability, and other network parameters.䢇Initiate data calls.䢇View call statistics.䢇Enable and disable features such as Always on Top (which allows you to set the device software to display in front of other application windows).䢇Set options related to Web messages, sounds played, and the lock code security feature (which you can use to prevent others from using your USB modem).You must run the Sprint PCS Connection Manager Software anytime you use the USB modem unless you have configured the device to run in NDIS mode with Novatel Wireless, Inc. Network Adapter. (See “Novatel Wireless Network Adapter (NDIS)” on page 49.)
Section 2B: Sprint PCS Connection Manager Software 27Starting the Sprint PCS Connection Manager SoftwareTo launch the Sprint PCS Connection Manager Software:䊳Double-click the Sprint Mobile Broadband (Novatel) desktop icon, located on your desktop.– or –Select Start > Programs > Sprint > Novatel Wireless > Sprint Mobile Broadband (Novatel Wireless).Depending on your settings in the Options window, the software starts automatically anytime you connect the Sprint Mobile Broadband USB Modem.Once you make a connection in the device software, you can launch whichever application you want to use (such as your Web browser or email application).Use the close button in the upper-right corner of the interface to exit the software.
28 Section 2B: Sprint PCS Connection Manager SoftwareThe Sprint PCS Connection ManagerSoftware WindowThe Sprint PCS Connection Manager Software features its own Custom Main Interface (CMI) window. It includes the following components:䢇A Menu button in the upper-left corner䢇Minimize and Close buttons in the upper-right corner䢇A message area (the left portion of the display)䢇An indicator area (to the immediate right of the message area)䢇A button (“GO”) used to establish/cancel a connection䢇A Detail Drawer that displays the amount of data being transferred and received
Section 2B: Sprint PCS Connection Manager Software 29About the InterfaceThe following application functions are available within the main window of the Sprint PCS Connection Manager Software:䢇Close: Closes the interface and exits the software.䢇Go: Initiates a connection.䢇Stop: Ends or cancels a connection.䢇Minimize: Minimizes the interface to System Tray Mode.䢇Menu: Provides access to tools and options settings.䢇Message Area: Displays “Insert your device...,” “Ready,” “Disconnect,” “Connect,” “Authenticating,” “Connecting,” or “Connected” states. Other connection messages may apply depending on your custom options. (See page 32.)䢇Image Compression (if applicable): Indicates that data and image compression is enabled for enhanced speed performance.䢇Transfer/Receive: Visual indicator of data activity.䢇Signal Strength: Visual indicator of signal strength.䢇Detail Drawer: Displays byte counter. Click + to expandand - to close.
30 Section 2B: Sprint PCS Connection Manager SoftwareThe Menu ButtonClicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint PCS Connection Manager Software menu.Some menu options will remain inactive or unavailable if a connection has not been established. Once a connection is made, the options will become active. The Links menu option and the Settings menu option both contain submenus. See Section 2C, Menu Options, beginning on page 39, for details on the Sprint PCS Connection Manager options and settings.
Section 2B: Sprint PCS Connection Manager Software 31The Minimize and Close ButtonsThe Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the device status. (See “System Tray Icons” on page 36.)Once minimized, you can redisplay the program by double-clicking the desktop shortcut or launching the device software from the Start menu. (See page 37 in this section.) You can also click the icon in the system tray. (The icons are defined in “System Tray Icons” on page 36.)The Close button is used to exit the device software.
32 Section 2B: Sprint PCS Connection Manager SoftwareConnection StatusThe Sprint PCS Connection Manager Software interface provides information about your current connection status. Other messages may appear as a result of customized options.Insert your Device...If the Sprint PCS Connection Manager Software fails to detect a device, the message “Insert your Device...” is displayed. In this state, the GO button is unavailable to indicate it cannot be engaged. The signal strength and image compression icons also are not visible.If the Sprint PCS Connection Manager interface fails to detect the device, the “Insert your Device...” message will continue to be displayed. DisconnectedIn this state, the GO button is available and the signal strength icon is visible. Click GO to make a connection.
Section 2B: Sprint PCS Connection Manager Software 33ConnectingIn this state, the Sprint PCS Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button changes to Stop.If you attempt to establish a Sprint PCS Vision connection that requires a password, a dialog box appears. Enter the relevant information and click OK to continue the connection process.To cancel the connection, click Stop.ConnectedOnce the connection is established, the message area displays “Connected” and the transfer/receive icon is now visible. For other messages, see “Settings” on page 45 and “Troubleshooting Tips” on page 57.
34 Section 2B: Sprint PCS Connection Manager SoftwareIndicator AreaThe indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled.The following table lists the indicator area icons and explains the significance of each icon.Indicator Area IconsIcon MeaningThe Signal Strength indicator uses bars to show the strength of the radio signal. The number of bars increases (up to a maximum of six) as the signal strength increases.Note: This icon is displayed only when data services are available.When no bars are shown, no connection is possible for one of the following reasons:䢇You are outside of the Nationwide Sprint Network service area.䢇The signal strength is too weak.䢇A network problem is preventing the Sprint Mobile Broadband USB Modem from obtaining service.The Transmit/Receive icon lets you know that a Sprint Power Vision data connection is active.The Optimization image compression software is active.The CDMA 1xEVDO icon appears when CDMA 1xEVDO service is available and active.The Roaming indicator lets you know that you have roamed from a Sprint Network to a roaming partner's system.
Section 2B: Sprint PCS Connection Manager Software 35The GO ButtonThe GO button is used to establish and cancel a connection. The text on the button changes during different connection stages.䢇GO – Ready to establish a connection. Click the button to start a connection.䢇Stop – Once a connection is established, the Go button changes to read Stop. A connection is being established or is already established. Click the button to cancel or disconnect.
36 Section 2B: Sprint PCS Connection Manager SoftwareSystem Tray IconsThe Sprint PCS Connection Manager Software displays an icon in the system tray (in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status.Icon MeaningConnecting- Sprint Mobile Broadband USB Modem ready for connection or currently making a connection.Connected- Connection established to NationwideSprint PCS Network and data transfer in process.Dormant- Connection established but no data transfertaking place.Disconnected- Sprint PCS Connection Managerrunning, but no connection in progress.Error- Sprint PCS Connection Manager has encountereda hardware failure in your computer’s device or another error while attempting to connect.
Section 2B: Sprint PCS Connection Manager Software 37Establishing and Terminating ConnectionsThe Sprint PCS Connection Manager Software interface can be used to establish and terminate connections with the Sprint Mobile Broadband USB Modem by simply clicking the GO or Stop buttons.Sprint PCS Connection Manager Software Menu Options and SettingsClick the Menu button, located at the upper left of the interface (see page 27), to launch the Sprint PCS Connection Manager menu.Menu options are described in Section 2C, Menu Options beginning on page 40.
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Section 2C: Menu Options 39Section 2CMenu OptionsIn This Section⽧Overview of Menu Items⽧Menu Item Details⽧SettingsThe Sprint PCS Connection Manager’s primary menu options allow you to manage your device’s connections and settings. This chapter provides an overview and brief description of each of the options available under the Menu drop-down list.
40 Section 2C: Menu OptionsOverview of Menu ItemsTo display the Sprint PCS Connection Manager’s primary menu, click the Menu button at the top left corner of the interface.The table on the following page outlines various menu items and provides a brief description of the items and links to more detailed information.
Section 2C: Menu Options 41Menu ItemsMenu Item Description For more information, see:Alert Log View information on device errors or failures by date/time, alert, connection name, and type.Page 42Connection History View information on data connections by date/time, type, and duration.Page 42Device Info & Diagnostics View detailed information about the Sprint Mobile Broadband USB Modem, software, and connections.Page 43Software UpdatesCheck for posted updates to the Sprint PCS Connection Manager Software or configure to automatically check for updates.Page 44Links When connected to the Nationwide Sprint PCS Network, provides a link to the Sprint PCS Web site.Page 44Help Open the Sprint PCS Connection Manager Help file.Page 45About Sprint PCS Connection Manager View the opening Sprint PCS Connection Manager Software identification screen.Page 45Settings Configure the Sprint PCS Connection Manager Software to best suit your needs and preferences.Page 45Exit Close the Sprint PCS Connection Manager Software application.Page 21
42 Section 2C: Menu OptionsMenu Item DetailsAlert LogThe Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues.To display the Alert Log:䊳Select Menu > Alert Log.To clear the Alert Log:1. From the Alert Log window, click Clear.2. You will see a prompt: “Clear all entries from the Alert Log?” Click Yes to delete all records. Click No to cancel.Connection HistoryThe Connection History dialog maintains a record of your data connections. You can choose whether to keep a record of your connection history by enabling or disabling this feature to suit your preference. To enable or disable Connection History:䊳Select Menu > Settings > General > Keep Connection History.A check mark next to the option indicates that it is enabled.To display the Connection History:䊳Select Menu > Connection History.For each message, the Connection History displays:䢇The date and time the connection was initiated.䢇The phone number dialed for data connections.䢇The type of connection.
Section 2C: Menu Options 43䢇The duration of the connection.Deleting RecordsTo delete all records in the Connection History:1. From the Connection History window, click Clear.2. You will see a prompt: “Cear all entries from the Connection History?” Click Yes to delete all records. Click No to cancel.Device Info & DiagnosticsThe Device Info & Diagnostics window displays detailed information about your Sprint Mobile Broadband USB Modem, Sprint PCS Connection Manager Software, signal strength, port configuration, and more.The information displayed in this window includes:䢇The manufacturer.䢇The Sprint Mobile Broadband USB Modem.䢇Your Sprint Mobile Broadband USB Modem phone number.䢇The hardware version.䢇The version of firmware in use.䢇The Sprint PCS Connection Manager Software version and build.䢇The version of the PRL (Preferred Roaming List, which specifies the radio frequency channels that the USB modem is permitted to use).䢇The device's designed capabilities and coverage.䢇Various communication and device tests and results.To access the Device Info & Diagnostics menu:䊳Select Menu > Device Info & Diagnostics.To view information about your system, including installed files:䊳Click the System Information button.
44 Section 2C: Menu OptionsInformation obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint PCS Customer Service Representative to help them in troubleshooting your notebook.Software UpdatesFrom time to time, Sprint may release updates for yourSprint PCS Connection Manager Software. These updates may add new features or improve the network performance. This menu option allows you to check for any posted updates or to set up an automatic monthly check for updates.To check for software updates:䊳Select Menu > Software Updates > Check Now.To enable or disable automatic monthly checks:䊳Select Menu > Software Updates > Check for updates once a month.A check mark next to the option indicates that it is enabled. Click OK to save changes and exit the Software Updates dialog box.Links During an active Sprint PCS Vision connection, this menu option provides a hyperlink to the Sprint PCS Web site. To access this link, select Menu > Links > Sprint PCS Web Site.Note: The Sprint PCS Connection Manager Software Links menu does not allow you to add or remove links. Continue to manage direct links to your favorite Web sites through your Web browser menu.
Section 2C: Menu Options 45HelpThis menu item provides direct access to Sprint PCS Connection Manager’s online help file. You can also access the help file from any window within Sprint PCS Connection Manager by pressing the ‘F1’ key on your keyboard. To access Help, select Menu > Help.About Sprint PCS Connection ManagerThe About Sprint PCS Connection Manager menu option allows you to display the Sprint PCS Connection Manager Software opening splash screen, which appears when you launch the Sprint PCS Connection Manager Software.䊳Select Menu > About Sprint PCS Connection Manager.SettingsThe Settings window from the Menu allows you to configure the Sprint PCS Connection Manager Software to suit your preferences. In the Settings window you can:䢇Enable and disable several features, including Window Always on Top and Connection History, set program launch and optimization options, and customize Sprint PCS connection settings.To access the Settings menu:1. Click Menu on the Sprint PCS Connection Manager Software interface.2. Select Settings from the submenu.Settings WindowThe Settings window contains three options: 䢇General䢇Optimization䢇Sprint PCS Vision - Novatel Wireless or Sprint PCS Data Link
46 Section 2C: Menu OptionsGeneralTo display the General settings options, select Menu > Settings > General. Then you can customize your Sprint PCS Connection Manager by selecting the following options:䢇Play Sound Effects – Select this check box to hear a clicking sound whenever an action is taken on the Sprint PCS Connection Manager Software.䢇Always on Top – When checked, the Sprint PCS Connection Manager window displays in front of all other open application windows, even if another window is placed over the Sprint PCS Connection Manager Software window.䢇Start in System Tray – Select this check box to have the Sprint PCS Connection Manager interface visible on your screen regardless of which applications are open.䢇Keep Connection History – When selected, the Sprint PCS Connection Manager Software logs all connections in the connection history. (For details on Connection History, see page 42.)䢇Launch when Windows Starts – When selected, Sprint PCS Connection Manager opens automatically upon startup of your computer. When finished, click Apply and then OK to save changes and close the Settings dialog box.Note: If you did not install the Bytemobile Optimization Client, the Optimization option will not be available. Once you install the Bytemobile Optimization Client this option will become available.
Section 2C: Menu Options 47Optimization Bandwidth Optimization enhances the connection to your company’s enterprise network; it is a combination of data compression, TCP/IP optimization, and caching. This can result in a two to five times improvement in your perceived system speed, depending on your applications.To display the Optimization settings menu, select Menu > Settings > Optimization. Then check or uncheck the available options to select your image compression setting:䢇Enable Optimization Client – To enable Bandwidth Optimization, place a check mark in the check box designated Bandwidth Optimization On. When selected, the image compression software is enabled.Bandwidth Optimization Screen Note: The Bandwidth Optimization screen provides a visual display of the original image as well as an optimized version. You can choose from fastest (low quality) to highest quality by sliding the image compression bar up and down the scale (see image below.)
48 Section 2C: Menu OptionsProtocol CompressionSelect the Protocol Compression check boxes to enable compression for the following types for data:䢇SSL - Secure Socket Layer䢇FTP - File Transfer Protocol䢇SMTP - Simple Mail Transfer Protocol, a communications protocol used on the Internet to route email䢇HTTP - Hypertext Transfer Protocol䢇POPv3 - Post Office Protocol standard in common use on TCP/IP networks䢇IMAP - Acronym for Internet Message Access Protocol, a method for an email program to gain access to email and bulletin board messages stored on a mail server.䊳Click Default if you want to return to the default settings.When finished, click Apply and then OK to save changes and close the Settings dialog box, or click Cancel to undo any changes. Tip: Limitation to Bandwidth Optimization include minimal improvements with email applications. Email performance can be improved by working offline as much as possible, dragging and dropping attachments to desktop folders rather than opening attachments directly from email.
Section 2C: Menu Options 49Sprint PCS SettingsTo customize your Sprint PCS Vision - Novatel Wireless settings or Sprint PCS Data Link settings, select Menu > Settings > Sprint PCS (connection name), and then select from the following menu options:䢇Always Show Welcome Screen – Select this check box if you would like to have a welcome screen appear upon a successful connection to the Sprint Power Vision network.䢇Perform Pre-Connect Tests – Select this check box if you would like to see what may have caused a failure if Connection Manager was unable to connect.䢇Enable Network Adapter (NDIS) – Allows you to establish a Novatel Wireless (1xEV-DO) connection to connect to the Sprint PCS Network automatically without launchingSprint PCS Connection Manager. You can disable the Enable Network Adapter mode at any time by deselecting the Enable Network Adapter (NDIS) check box from this menu. (See below for more information about enabling NDIS.)Novatel Wireless Network Adapter (NDIS)Enabling the Novatel Wireless Network Adapter enables always-on connectivity like an Ethernet card and eliminates the need to use the Sprint PCS Connection Manager Software. As soon as the USB connector is inserted into your USB port, the device connects to the network automatically. The connection is also reestablished automatically coming out of hibernate and standby modes. To enable the Novatel Wireless Network Adapter:1. Disconnect the Sprint Mobile Broadband USB Modem from the Sprint PCS Network. (If you are connected to the Sprint PCS network, the Enable Network Adapter [NDIS] check box will be disabled.)
50 Section 2C: Menu Options2. Access Menu > Settings > Sprint PCS Vision - Novatel Wireless.3. Place a check mark in the check box designated Enable Network Adapter (NDIS), click Apply, and then click OK. 䢇You may now use your device in NDIS mode and experience automatic connectivity without launching Sprint PCS Connection Manager. Service Settings (Mode)The Mode section is used to set your connection preferences or service settings. You can choose to connect to only 1xEV-DO (high speed) or 1xRTT (low speed) wireless networks, or you can let Sprint PCS Connection Manager manage your network connections. The Mode section gives you the following options to choose from:䢇Automatic: Select the Automatic option if you would like to have Sprint PCS Connection Manager manage your connections. By selecting this option, Sprint PCS Connection Manager will automatically select one of the cellular networks available in your area when you launch a connection.䢇EVDO Only: Select the EVDO Only option if you would like to have Sprint PCS Connection Manager connect to only 1xEV-DO networks. You can disable EVDO Mode at any time if you are not connected to any network by selecting another option. Note: The first time you enable the Network Adapter (NDIS) mode, Windows will automatically install the network drivers for the Sprint Mobile Broadband USB Modem - Novatel Wireless EV-DO Network Adapter. Once Windows detects the new hardware, a “Found New Hardware” pop-up message will appear in your system tray followed by the “Ready to Use” message.Your USB modem must be activated with Sprint PCS and you must be within the Sprint PCS coverage area for your device to work.
Section 2C: Menu Options 51䢇1xRTT Only: Select the 1xRTT Only option if you would like to have Sprint PCS Connection Manager connect to only 1xRTT networks. When you apply this option, the next time you make a connection Sprint PCS Connection Manager will search for only 1xRTT networks.Applying your Mode Preference1. Click OK or Apply on the Settings dialog box to reset your device. When you apply your service preference the following dialog will appear: “Service setting was changed successfully. Please wait while the modem is reset for the changes to take effect.”2. Click OK to close the dialog box. When the modem is reset the Go button will be visible and the Connection Manager User Interface will display “Disconnected.” This may take a moment.Roaming PreferenceThe Roaming section is used to change your roaming preference. Your coverage area and billing charges depend upon your service and the type of account you have. There may be surcharges for roaming service that vary based on whether you are in a preferred roaming area or a non-preferred roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a non-preferred zone.Note: Sprint PCS Connection Manager will always try to connect to a Sprint CDMA 1xEV-DO network first before attempting to connect to a 1xRTT network. 1xEV-DO networks always have priority! If a 1xEV-DO network is unavailable then Sprint PCS Connection Manager will search for a available 1xRTT network. Tip: If the signal strength is too weak and you are unable to connect using 1xRTT in the 1900 MHz frequency, or if your connection fails due to this selection, disable the setting.
52 Section 2C: Menu OptionsThe Roaming section gives you the following options to choose from:䢇Sprint: Select the Sprint option to direct the Sprint Mobile Broadband USB Modem not to roam. If this option is selected, you will not be able to roam off the Sprint PCS network. This is the default setting. 䢇Automatic: Select Automatic to direct the Sprint Mobile Broadband USB Modem to automatically search for any accessible network in the local area if you travel outside the Sprint PCS Service Area. 䊳Click OK to change your settings and close the dialog box or click Cancel to return to the previous screen.Note: When you select Automatic mode you will see a prompt: “The device is in Automatic mode and will will roam when Sprint coverage is unavailable. Roaming Rates may apply.”
Section 2C: Menu Options 53Enabling and Disabling Roam Guard䊳Check the Roam Guard box if you want Sprint PCS Connection Manager to notify you each time you make a connection and roam outside the Sprint PCS network. Each time you roam, the following message will appear: “Outgoing or Incoming Roaming Data detected, roaming rates may apply.”䊳Press Roam to continue, or Cancel to close the data session.䢇Roaming Only: Select Roaming Only when you travel outside the Sprint PCS Service Area. By selecting this option the Sprint Mobile Broadband USB Modem will select a network that has a roaming agreement with Sprint. Tip: If you do not wish to see this message when you are roaming deselect “Roam Guard” by unchecking it.Once you deselect the Roam Guard check box, a confirmation message will appear. Click OK to change your settings and close the dialog box. Data Roam Guard will not appear when you data roam.Note: When you select this option you are roaming within a “preferred” roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a “non-preferred zone.”Once you select this option a confirmation message will appear. Click OK to change your settings and close the dialog box or click Cancel to return to the previous screen.
54 Section 2C: Menu OptionsApplying your Roaming Preference1. Click OK or Apply on the Settings dialog box to reset your device. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to take effect.” 2. Click OK to close the dialog box. 3. Wait for the device to reset. This may take a moment. When the device is reset the Go button will be visible and the Connection Manager User Interface will display: “Disconnected.”Sprint PCS Connection Device Settings䢇Activation Wizard – This option is used only when activating a new Sprint PCS device. To manually activate your Sprint PCS account click Activation Wizard. (See “Activating Your Sprint Mobile Broadband USB Modem” on page 22.)䢇Change User Lock – This option enables you to change and customize your User Lock Code. (See below for more information on using your User Lock Code.)User Lock CodeThe Lock Code feature can be used to prevent others from using your USB modem and your account. When the lock code is enabled, the message area will display “Device Locked” and the lock icon will appear in the indicator area.While the USB modem is in lock mode, you may not launch a data session without first entering your four-digit lock code. Tip: When you change your roaming preference an informational message will appear in your system tray.
Section 2C: Menu Options 55The default lock code is the last four digits of your Sprint Mobile Broadband USB Modem phone number. (See the “Tip” on page 56.) To enable the lock feature:1. Click the Locked/Unlocked Icon located in the Detail Drawer of the Sprint PCS Connection Manager interface.2. The Enter User Lock Code window appears.3. Enter your lock code and click OK.
56 Section 2C: Menu OptionsTo change your lock code:1. Select Menu > Settings > Sprint PCS Vision - Novatel Wireless . 2. Click the Change User Lock button. The Change User Lock Code window appears.3. Enter your new four-digit lock code into the dialog box.4. Re-enter your new lock code.5. Select a lock status: Unlock to leave the USB modem unlocked; Lock to enable the lock code feature immediately.Tip: Your default lock code is the last four digits of your USB modem’s phone number. If you can’t recall your USB modem’s phone number, go to Menu > Device Info and Diagnostics or call Sprint Customer Service at 1-888-211-4PCS (4727).Note: Running the Activation Wizard resets the lock code to the last four digits of the most recently activated phone number.
Section 2D: Troubleshooting Tips 57Section 2DTroubleshooting TipsIn This Section⽧Problem Causes and Suggestions⽧Reinstalling the Sprint Mobile Broadband USB Modem Driver⽧Resolving Resource Conflicts⽧Additional Troubleshooting ToolsThis section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband USB Modem and Sprint PCS Connection Manager Software with your PC.
58 Section 2D: Troubleshooting TipsProblem Causes and SuggestionsWhen properly installed, the Sprint Mobile Broadband USB Modem is a highly reliable product. Most problems are caused by one of these issues:䢇The wrong driver has been installed.䢇System resources required by the USB modem are being used by other devices.䢇Network coverage is not available (either because you are outside the Nationwide Sprint PCS Network or because of an account or network problem).This section describes how to diagnose and solve these and other problems. If, after reading this section, you are unable to resolve a problem, please visit www.sprint.com or contact Sprint Customer Service at 1-888-211-4PCS (4727).Error: Searching for Sprint Mobile Broadband USB Modem...The Sprint PCS Connection Manager Software interface displays this message: “Searching for Sprint Mobile Broadband USB Modem...” Possible Causes Suggestionsa. The USB modem is not properly connected to the computer.b. The wrong driver is installed for the USB modem.c. There is a resource conflict.a. Check the USB connection.b. See “Reinstalling the Sprint Mobile Broadband USB Modem Driver” on page 60.c. See “Resolving Resource Conflicts” on page 65.
Section 2D: Troubleshooting Tips 59Error: Splash Screen is FrozenThe splash screen of the Sprint PCS Connection Manager Software is frozen.Error: Not in ServiceThe Sprint PCS Connection Manager Software interface displays the message, “Not in Service.” Possible Causes SuggestionsYou may have a resource conflict. Restart your PC. If you are unable to resolve this problem by restarting your PC, see “Resolving Resource Conflicts” on page 65.Possible Causes SuggestionsInadequate signal strength may occur for either of these reasons:a. You are outside the Nationwide Sprint PCS Network.b. You may be inside a building or near a structure that is causing radio interference.a. Verify that you are within the Nationwide Sprint PCS Network. Coverage maps are available at www.sprint.com.b. Change your location.
60 Section 2D: Troubleshooting TipsError: Connection Gets Dropped (Windows® 2000 and XP)When attempting a data connection with Sprint PCS Connection Manager Software, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘GO’ to Connect.”) Reinstalling the Sprint Mobile Broadband USB Modem DriverThere is a Sprint Mobile Broadband USB Modem driver for each supported Windows operating system. Unless the appropriate driver for your version of Windows is installed, you will not be able to establish a network connection with the USB modem. This section provides instructions on verifying that you have the correct device driver installed.Possible Causes SuggestionsThe connection properties are not optimal.1. Click Start > Connect To > Sprint PCS Vision - Novatel Wireless (or Sprint PCS Data Link) from the Windows start menu. 2. Click the Properties button on the connection settings dialog.3. Click the Networking tab.4. Click the Settings button.5. Ensure that Negotiate multi-link for single-link connections is not selected in the PPP Settings dialog.6. Click OK to save your settings.Note: You must have the Sprint Mobile Broadband USB Modem installation CD to complete this procedure.
Section 2D: Troubleshooting Tips 61Windows® 2000To verify that the correct driver is installed:1. Locate the existing driver.2. Update the driver.To locate the driver:1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel.2. Double-click the System icon.3. Click the Hardware tab.4. Click the Device Manager tab.5. Locate the Sprint Mobile Broadband USB Modem entries by using the “+” signs to expand the listings. (For example, to see all the installed modems, click the “+” sign to the left of Modems.) The device should have these driver entries listed in Device Manager:䡲The device driver should appear under Modems as Novatel Wireless Expedite EV-DO Modem.䡲The device should appear under Network adapters as Novatel Wireless Expedite EV-DO Network Adapter (if Network Adapter (NDIS) is enabled).䡲The device should appear under Ports (COM & LPT) as Novatel Wireless Expedite EV-DO Status Port (COM#).If the listings above do not appear, identify the listing for the Sprint Mobile Broadband USB Modem by disconnecting the device. This causes the driver listing for the device to disappear from the list. Reconnect the device to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband USB Modem by observing which entries are affected when you disconnect and reconnect the device, or by disabling Network Adapter (NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on page 49.)
62 Section 2D: Troubleshooting TipsUpdating the Driver1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu.2. Right-click Novatel Wireless Expedite EV-DO Modem.3. Click the Properties button.4. Click the Driver tab.5. Click the Update Driver… button to launch the Update Device Driver Wizard.6. Click Next.7. Select Display a list of known drivers for this device so that I can choose a specific driver and click Next.8. Enter C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\Drivers.9. Click OK.10. If the “Digital Signature Not Found” window is displayed, click Yes.11. Click Finish. Repeat steps 6-12 as prompted.If you are prompted to restart your PC, click Yes. Otherwise, restart your PC from the Start menu. (You must restart your PC to complete the driver installation.)The correct driver should then be installed.Windows® XPTo verify that the correct driver is installed:1. Uninstall the existing driver.2. Install the Windows XP driver from the Sprint Mobile Broadband USB Modem installation CD.
Section 2D: Troubleshooting Tips 63To uninstall the existing driver:1. Open the Control Panel by selecting Start > Control Panel.2. If “Pick a Category” is displayed, select Switch to Classic View.3. Double-click the System icon.4. Click the Hardware tab.5. Click the Device Manager button.6. Locate the Sprint Mobile Broadband USB Modem entries by using the “+” signs to expand the listings. (For example, to see all the installed modems, click the “+” sign to the left of Modems.) The device should have these driver entries listed in Device Manager:䡲The device driver should appear under Modems as Novatel Wireless Expedite EV-DO Modem.䡲The device should appear under Network adapters as Novatel Wireless Expedite EV-DO Network Adapter (if Network Adapter (NDIS) is enabled).䡲The device should appear under Ports (COM & LPT) as Novatel Wireless Expedite EV-DO Status Port (COM#).If the listings above do not appear, identify the listing for the Sprint Mobile Broadband USB Modem by unplugging the USB connector. This causes the driver listing for the USB modem to disappear from the list. Reinsert the USB modem again to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband USB Modem by observing which entries are affected when you remove and replace the USB connector, or by disabling Network Adapter (NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on page 49.)7. Right-click Novatel Wireless Expedite EV-DO Modem.8. Select Uninstall from the pop-up menu.9. Click OK to confirm the uninstall.
64 Section 2D: Troubleshooting TipsThe Sprint Mobile Broadband USB Modem listings should be removed.Installing the Windows XP Sprint Mobile Broadband USB Modem Driver1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu.2. Remove and replace the Sprint Mobile Broadband USB Modem to launch the Found New Hardware Wizard.3. Select Install from a list or specific location (Advanced) on the first window of the Found New Hardware Wizard and click Next to proceed.4. Select the Search for the best driver in these locations radio button and the Include this location in the search check box, and then enter C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\Drivers.. Click Next to proceed to the next window.5. If a warning appears stating that the Sprint Mobile Broadband USB Modem has not passed Windows Logo testing, click Continue Anyway.6. Click Finish and repeat steps 1 to 5 as prompted.The correct driver is then installed.
Section 2D: Troubleshooting Tips 65Resolving Resource ConflictsThe Sprint Mobile Broadband USB Modem requires these system resources:䢇1 IRQ.䢇4096 bytes of I/O space.䢇2 available communications ports (one modem, one serial).If these resources are not available to the USB modem, you have a resource conflict. If another PC device is installed, you may be able to free the necessary resources simply by ejecting the other device. Otherwise, you may need to disable another device (such as an internal modem, infrared device, or network device) to resolve the resource conflict. This section explains how to disable other devices.Windows® 2000To resolve a resource conflict in Windows 2000:䊳Disable a device (internal modem, infrared device, or network card).Disabling an Internal Modem, Infrared Device, or Network Card1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel.2. Double-click the System icon.3. Click the Hardware tab.4. Click the Device Manager button.Note: You must have your Sprint Mobile Broadband USB Modem installation CD to complete this procedure.
66 Section 2D: Troubleshooting Tips5. Locate the device that you want to disable:䡲If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. 䡲If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left. 䡲If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. 6. Right-click the device you want to disable, choose Disable from the pop-up menu that appears, and click OK.Windows® XPTo resolve a resource conflict in Windows XP:䊳Disable a device (internal modem, infrared device, or network card)Disabling an Internal Modem, Infrared Device, or Network Card1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel.2. Double-click the System icon.3. Click the Hardware tab.4. Click the Device Manager button.5. Locate the device that you want to disable:䡲If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. 䡲If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left.
Section 2D: Troubleshooting Tips 67䡲If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. 6. Right click the device you want to disable, choose Disable from the pop-up menu that appears and click OK.Additional Troubleshooting ToolsConnection HistoryConnection History provides you with a detailed record of the connections established using your Sprint Mobile Broadband USB Modem. Since Connection History allows you to sort records by connection name, you can easily distinguish between personal and business usage. You can also save any of the messages on the Connection History screen to a log file that you can print out for your record.Accessing Connection History䊳Select Menu > Connection History from the Sprint PCS Connection Manager Software interface.About Connection HistoryThe Connection History window displays a table with three columns: Date/Time, Type, and Duration. You can select entries by using the arrow keys or your mouse. Selected entries are highlighted. By default, no entry is selected.Click the Clear button to access the Clear Connection History dialog box. Click Yes to confirm the delete or No to cancel.To generate a text file containing your Connection History: 1. Select File > Export from the Sprint PCS Connection Manager Connection History Window. A Save As dialog box appears.
68 Section 2D: Troubleshooting Tips2. In the file name box type a name for the CSV log file and click Save. The file name is called “Connection Log.txt” by default, however, you can name the file any descriptive name you like.Alert LogThe Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections. You can use the Alert Log to help isolate and resolve connection issues.Accessing the Alert Log䊳Select Menu > Alert Log from the Sprint PCS Connection Manager Software interface.About the Alert LogThe Alert Log displays a table with four columns: Date/Time, Alert, Connection Name, and Type.You can select entries by using the arrow keys on your keyboard or the mouse. Selected entries are highlighted. By default, no entry is selected.Click the Clear button to access the Clear Alert Log dialog box. Click Yes to confirm the delete or No to cancel.Device Info & DiagnosticsDevice Info & Diagnostics can help identify problems associated with connecting to the Nationwide Sprint PCS Network. Device Info & Diagnostics evaluates issues with your USB port, port configuration, Sprint Mobile Broadband USB Modem signal strength, the Nationwide Sprint PCS Network, and more. Once the program runs a diagnostics check it can recommend possible solutions.
Section 2D: Troubleshooting Tips 69Accessing Diagnostics䊳Select Menu > Device Info & Diagnostics from the Sprint PCS Connection Manager Software interface.About Device Info & DiagnosticsThe Device Info & Diagnostics dialog box allows you to select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband USB Modem.The tests automatically run when the window opens.To view your system parameters, including installed files:䊳Click the System Information button. Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint PCS Customer Service Representative to help them in troubleshooting your notebook.
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Section 3Sprint Power VisionSM
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Section 3A: Sprint Power Vision 73Section 3ASprint Power VisionIn This Section⽧Web⽧Sprint Power Vision FAQsSprint Power Vision brings you clarity you can see and hear, with enhanced, always-on advanced multimedia services like email and Web browsing that are easy to learn and simple to use. This rich, colorful graphic experience is a revolutionary way to look at wireless communications.
74 Section 3A: Sprint Power VisionWebAccessing the WebTo access the Web:1. Start Sprint PCS Connection Manager by double-clicking the icon on your desktop.2. Click GO to launch your Sprint Power Vision connection.3. Once your Sprint Power Vision connection is established, you may start your browser application (for example, Internet Explorer or Netscape Navigator).Your User NameWhen you buy a Sprint Mobile Broadband USB Modem and sign up for service, you're automatically assigned a user name. Your user name identifies you on the Nationwide Sprint PCS Network and is also useful as an address for email and text messaging, as a way to personalize Internet services, and as an online virtual identity.A user name is typically based on the customer’s name and a number, followed by “@sprintpcs.com.” For example, the third John Smith to sign up for Sprint PCS Vision services might have jsmith003@sprint.com as his user name. If you want a particular user name, you can visit www.sprint.com and get the name you want – as long as nobody else has it.Your user name will be automatically programmed into your USB modem. You don't have to enter it.
Section 3A: Sprint Power Vision 75Sprint Power Vision FAQsHow will I know when my USB modem is ready for Sprint PowerVision service?Your user name (for example, bsmith001@sprint.com) will be displayed on the Sprint PCS Connection Manager display screen.How do I sign in for the first time?You are automatically signed in to Sprint Power Vision services when you launch Sprint PCS Connection Manager. How do I know when my USB Modem is connected toSprint Power Vision services?Your USB modem automatically connects when Sprint Power Vision service is used or an incoming message arrives.When is my data connection active?Your connection is active when data is being transferred and “Connected” appears on the Sprint PCS Connection Manager display screen.When is my data connection dormant?If no data is transmitted or received for approximately 10 seconds, the connection goes dormant. (The connection can go active again quickly.) If no data is transmitted or received for an extended period of time, the connection will terminate.Can I sign out of data services?You can sign out without turning off your USB modem, however you will not be able to browse the Web or use other Sprint Power Vision services. You may sign in again at any time. To sign out, go to Settings > Internet > Sign Out in the Sprint PCS Connection Manager menu.
76 Section 3A: Sprint Power VisionHow can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network?For optimized results, work in “Offline” mode and synchronize periodically to send and receive company email. Also, save attachments or drag them into desktop folders before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper at http://www.microsoft.com/office/outlook/evaluation/perform.doc.
Section 4Technical Specifications andRegulatory Information
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Section 4A: Technical Specifications 79Section 4ATechnical SpecificationsIn This Section⽧Environmental Specifications⽧Mechanical Specifications⽧Software Specifications⽧Transmitter Specifications⽧Receiver Specifications⽧Hardware Specifications⽧MiscellaneousThis section outlines the environmental and technical specifications for your new Sprint Mobile Broadband USB Modem.
80 Section 4A: Technical SpecificationsEnvironmental SpecificationsMechanical SpecificationsOperating temperature 0° C to +55° C (32°F to 131° F)Storage temperature -20° C to +65° C(-4° F to 149° F)Humidity 5% to 90% over operating temperatureVibration Stability 5 Hz to 500 Hz, 0.1 octave/secondDrop 1 meter drop, no damage – fully operationalDimensions (W x D x H) 38 mm x 17 mm x 87 mmWeight 52 gramsBattery Pack N/ALED YesAntenna External Flip-Up and Internal Mobile Receive Diversity Antenna
Section 4A: Technical Specifications 81Software SpecificationsTransmitter SpecificationsCDMA specification EVDO Rev AData service SupportSMS (IS-637) Currently not supportedIOTA SupportOTAPA (IS-683A) SupportPRL (preferred roaming list) SupportAuthentication SupportNAM 1Mobile IP SupportWNP (wireless number portability) SupportType of multiplexing EVDO and 1xRTTNormal output power 7-10 dBmTX Max power 23 dBmFrequency range 1850 MHz to 1919 MHzFrequency stability Compliant with CDG1Bandwidth 1.25 MHzOccupied bandwidth 1.25 MHzModulation method O-QPSK/HPSKWaveform quality .944Conducted spurious emission Complies with Title 47, Part 24 of the FCC RulesCommon RF impedance 50 ohms
82 Section 4A: Technical SpecificationsReceiver SpecificationsHardware SpecificationsType of receiving EVDO and 1xRTTFrequency range 1930 MHZ to 1990 MHzBandwidth 1.25 MHzOccupied bandwidth 1.25 MHzModulation method O-QPSK/HPSKReceiver sensitivity -104 dBmInter-modulation spurious response attenuationComplies with CDG stage 1Common RF impedance 50 ohmsInterface type USB PortCommon air interface 1xEVDOChannel spacing 50 kHzChip set QUALCOMMTM MSM6800Transmitting (max. data rate) Forward link: 3.1 MbpsReverse link: 1.8 MbpsSupply voltage 3.3 VBattery N/ACharger (charging time) N/ACurrent consumption Sleep/idle Average in-use Max. (peak)60 mA400 mA850 mACommunication ports USBVoice capability No support
Section 4A: Technical Specifications 83MiscellaneousCertification & Approval FCC (parts 2, 22, & 24, SAR), UL, CDG, etc.
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Section 4B: Regulatory Information 85Section 4BRegulatory InformationIn This Section⽧WARNING (EMI) – United States FCC Information⽧WARNING (EMI) – CanadaThis section outlines important regulatory notices concerning your new Sprint Mobile Broadband USB Modem.
86 Section 4B: Regulatory InformationRegulatory NoticesThis device is compliant with Parts 2, 22, and 24 of the FCC Rules. Operation of this device is subject to the following two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause undesirable operations.In order to comply with FCC RF Exposure requirements, this device must be installed so that a minimum separation distance of 4.6mm is maintained between the antenna and all persons during normal operation. FCC ID: PKRNVWMCD3000CAUTION Unauthorized modifications or changes not expressly approved by Sprint Communications Company L.P. could void compliance with regulatory rules and thereby your authority to use this equipment.WARNING (EMI) – United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Parts 2, 22, and 24 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
Section 4B: Regulatory Information 87equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 䢇Reorient or relocate the notebook PC. 䢇Increase the separation between the equipment and receiver. 䢇Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 䢇Consult the dealer or an experienced radio/TV technician for help. WARNING (EMI) – Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications. Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministre des Communications. If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.
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Section 5Safety andTerms & Conditions
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Section 5A: Safety and Notices 91Section 5ASafety and NoticesIn This Section⽧Important Notice⽧Safety and HazardsThis section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband USB Modem.
92 Section 5A: Safety and NoticesImportant NoticeBecause of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sprint Mobile Broadband USB Modem are used in a normal manner with a well-constructed network, they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. SPRINT SPECTRUM L.P. accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sprint Mobile Broadband USB Modem, or for failure of the Sprint Mobile Broadband USB Modem to transmit or receive such data.
Section 5A: Safety and Notices 93Safety and HazardsDo not operate the Sprint Mobile Broadband USB Modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sprint Mobile Broadband USB Modem MUST BE POWERED OFF. It can transmit signals that could interfere with this equipment.Do not operate the Sprint Mobile Broadband USB Modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sprint Mobile Broadband USB Modem MUST BE POWERED OFF. When operating, it can transmit signals that could interfere with various onboard systems.The driver or operator of any vehicle should not operate the Sprint Mobile Broadband USB Modem while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some jurisdictions, operating such communications devices while in control of a vehicle is an offense.
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Section 5B: Terms and Conditions 95Section 5BTerms and ConditionsIn This Section⽧Terms and Conditions of ServicesThis section contains the terms and conditions of service for your new Sprint Mobile Broadband USB Modem.
96 Section 5B: Terms and ConditionsTerms and Conditions of ServicesTerms and Conditions of Services(Effective September 1, 2005) Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS (CDMA) Services. Separate terms apply for any iDEN products or services.Please note these terms may not be the most current version. You can get a current version of the terms on our Web site at www.sprint.com or by requesting a copy from us at 1-888-211-4PCS. Para solicitar esta literatura en español, por favor contactar a 1-888-211-4PCS (4727).General. This agreement (“Agreement”) covers the terms on which we agree to provide and you agree to accept any service or product we make available to you, including your wireless services, wireless devices, etc. (collectively "Services"). You accept this Agreement when you do any of the following: (a) provide your written or electronic signature; (b) accept through an oral or electronic statement; (c) attempt to or in any way use any of the Services; (d) pay for any Services; or (e) open any materials or package that says you are accepting when you open it. The Agreement includes the terms in this document together with the terms associated with the Services you select (as described in our marketing materials, e.g., service plan brochures, or on our Web site). You represent that you are at least 18 years old. In this document, we use the words “we,” “us,” “our” or “Sprint” to refer to Sprint Spectrum L.P. and its affiliates doing business as Sprint PCS.Agreement. We may change the Agreement at any time with notice. Any changes to the Agreement are effective when we
Section 5B: Terms and Conditions 97publish them. If you use our Services or make any payment to us on or after the effective date of the changes, you accept the changes. If we change a material term of the Agreement and that change has a material adverse effect on you, you may terminate the Agreement without an Early Termination Fee by calling 1-888-567-5528 within 30 days after the changes go into effect. You understand and agree that taxes, Universal Service fees and other charges imposed by the government or based on government calculations may increase or decrease on a monthly basis, and that this paragraph does not apply to any increases in such taxes, Universal Service fees or other charges.Activating Service. Before activation, we may check your credit and verify your identity. You must have and maintain satisfactory credit to receive and continue to receive Services. We may charge a nonrefundable activation fee, deposit, prepayment or other fee to establish or maintain Services.Term Commitments. Unless we specifically tell you otherwise, our service plans require that you maintain service for a minimum term (“Term Service Plan”), usually 1 or 2 years. After satisfying this minimum term, your service plan will continue on a month-to-month basis unless you have agreed to extend the term for additional period(s). Certain service, promotional or product offers may require that you agree to or extend a Term Service Plan. As discussed below, we may charge you an Early Termination Fee if you deactivate a Term Service Plan before the end of the term. Using Services. You agree to not use our Services in an unlawful, fraudulent or abusive manner. You may not resell or lease Services to anyone. Sprint is not responsible for any opinions, advice, statements, services applications or other information provided by third parties and accessible through our various Services, including the internet. Neither Sprint , its vendors or licensors guarantees the accuracy, completeness or usefulness of information that is obtained through these Services. You are responsible for evaluating such content. You are also responsible for any use of
98 Section 5B: Terms and Conditionsour Services through any wireless device on your account including, but not limited to, use by children or minors. We strongly recommend that you closely monitor any such usageChanging Services. Changes to Services will generally be effective at the start of your next full invoicing cycle. In certain instances, the changes may take place sooner, in which case your invoice will reflect pro-rated charges. Certain changes may be conditioned upon payment of an Early Termination Fee or certain other charges.Termination of Services. Consistent with this Agreement: (a) we may terminate Services at any time with notice to you and, in certain instances, without notice; and (b) you may terminate Services at any time with prior notice to us. Except as otherwise provided in this Agreement, IF YOU TERMINATE YOUR TERM SERVICE PLAN EARLY, OR WE DO SO FOR GOOD CAUSE, YOU WILL BE REQUIRED TO PAY THE APPLICABLE EARLY TERMINATION FEE ASSOCIATED WITH YOUR SERVICES. We will not charge an Early Termination Fee for deactivations consistent with our Return Policy or for service plans being provided on a month-to-month basis. If any Services are terminated before the end of your current invoicing cycle, we will not prorate charges to the date of termination, and you will not receive a credit or refund for any unused Services.Wireless Devices, Numbers & E-mail Addresses. We did not manufacture your wireless device and we are not responsible for any defects or for the acts or omissions of the manufacturer. The only warranties on your device are any limited warranties extended by the manufacturer directly to you or passed on to you through us. Your device may not accept Services directly from any other carrier. You do not have any rights to any number, e-mail address or other identifier we may assign to your device or account; you may not modify, change or transfer any of these except as we allow or as allowed for by law. In certain instances, you may
Section 5B: Terms and Conditions 99transfer your number from another carrier to us, or from us to another carrier. We do not guarantee that transfers to or from us will be successful. If you transfer your number away from us, the terms of this Agreement (e.g., Early Termination Fee, etc.) still apply. If a transfer to Sprint is not successful, you will be responsible for any discounts provided to you with the purchase of your device. See our printed in-store materials or visit www.sprint.com for additional important information on number transfers.Coverage. Available coverage areas for Services are generally identified in our mapping brochures and at www.sprint.com. This may include coverage on our digital network (the “Nationwide Sprint PCS Network”) as well as coverage we make available to you through agreements with other carriers ("off network" or "roaming" coverage). All coverage maps are high level representations of outdoor coverage and there are gaps in coverage within areas shown as covered on the maps. Coverage is not available everywhere, nor can we guarantee you will receive coverage at all times, or without interruptions or delays (e.g., dropped calls, blocked calls, etc.) in the coverage areas we identify. Actual coverage and quality of Services may be affected by conditions within or beyond our control, including network problems, software, signal strength, your equipment, structures (including buildings in which you may be located), atmospheric, geographic, or topographic conditions. Roaming Coverage. You are roaming anytime your phone indicates that you are roaming. Roaming coverage is only available with certain devices and, unless included as part of your Services, will result in additional charges. Roaming calls placed “manually” (through an operator or with a credit card) will always incur separate and additional charges. Depending on your phone settings, you may automatically roam if there is a gap or interruption in coverage within the Nationwide Sprint PCS Network coverage area and roaming coverage areas. See your
100 Section 5B: Terms and Conditionsphone guide for how to adjust phone settings. Certain features and services may not be available in roaming coverage areas (including PCS Vision, voicemail, call waiting, call forwarding, etc.).Charges. Carefully review the terms of your Services. You will be assessed charges based on the terms of your Services including, without limitation, monthly recurring charges and charges based on actual usage (e.g., charges for long distance, roaming, call forwarding, directory assistance, etc.). Airtime and other time based usage charges are calculated from when your device first initiates contact with a network until the network connection is broken, whether or not you were actually successful in connecting to the intended destination. However, you will not be charged for voice calls that ring and do not pick up, or if you get a busy signal. For voice calls received by your device, you are charged from the time shortly before the phone starts ringing until the call is terminated. You are charged for an entire voice call based on the time period in which the call is initiated. Partial minutes of use are rounded up to the next minute. Sprint PCS Vision Charges. Vision usage is measured in bytes, not in minutes. Bytes are rounded up to kilobytes. Usage rounding occurs at the top of each clock hour while in a session and at the end of each session and is then charged to you based on the terms of your Services. Depending on your Services, usage may be charged against an allowance or on a fixed price per kilobyte. Usage charges may be rounded up to the next cent at monthly or other intervals. In certain instances, you may not know that your session has not ended. As long as your device is connected to our network, you will incur data usage charges. You will be charged for all data directed to the internet address (or “IP address”) assigned to your device, regardless of who initiates the activity or whether your device actually receives the data.
Section 5B: Terms and Conditions 101This includes, but is not limited to, the amount of data associated with the particular information/item (e.g. game, ringer, email, etc.), additional data used in accessing, transporting and routing this information/item on our network, data from partial or interrupted downloads, re-sent data, and data associated with unsuccessful attempts to reach websites or use applications. Based on these and a number of other factors (e.g., the specific application, network performance, etc.) data used and charged to you will vary widely, even for the same activity. Estimates of data usage – for example, the size of downloadable files – will not be accurate or a reliable predictor of actual usage. Your invoice will not separately identify the number of kilobytes attributable to your use of specific sites, sessions or services. Taxes and Surcharges. We invoice you for taxes, fees and other charges levied by or remitted directly to federal, state, local or foreign governments including, without limitation, sales, gross receipts, Universal Service, use, and excise taxes. If you claim any tax exemption, you must provide us with a valid tax-exempt document. Tax exemptions are not applied retroactively. We also invoice you for surcharges that we collect and keep to pay for the costs of complying with government programs such as number pooling and portability, and Enhanced 911 service; these charges are not the taxes nor government imposed assessments.Invoicing & Payment. Invoicing cycles and dates may change from time to time. Monthly recurring and related charges for Services are generally invoiced one invoicing cycle in advance. Other charges are invoiced soon after they are incurred. Most usage is generally applied to the invoicing cycle in which they are incurred, but in some instances may be applied to subsequent invoicing cycles. You are responsible for all charges associated with any device activated on your account, regardless of who used the device. You must pay all charges by the due date on the invoice. Past due amounts accrue late charges until paid at the rate of 5% per month or at the highest rate allowed by law and may result in
102 Section 5B: Terms and Conditionsimmediate suspension of your account. If you agree to any auto-payment option through banking or credit account, we may initiate payment from the account for all amounts we invoice you without additional authorization or notice. Based on your credit or payment history, we may require certain forms of guaranteed payment as a condition of maintaining Services. If we invoice you for amounts on behalf of a third-party, payments received are first applied to amounts due to us. You may be charged additional fees for certain methods of payment and for payments denied by a financial institution. Acceptance of payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us.Disputed Charges. Disputes concerning any charges invoiced must be raised within 60 days of the date of the invoice. You accept all charges not disputed in this time period. Disputes can only be made by calling or writing us as directed on your invoice.Account Spending Limit & Deposits. We may impose an account spending limit (“ASL”) on any account without notice. We will notify you of an ASL based on your credit or payment history and may reduce the ASL at any time with prior notice. An ASL should not be relied on to manage usage on your account. We may suspend an account without prior notice when the account balance reaches the ASL, even if the account is not past due. Services can be restored upon payment of an amount that brings the account balance below the ASL and any past due amounts. If we require a deposit for you to establish or maintain an account, we will hold the deposit as partial guarantee of payment for Services. We may change the deposit amount at any time with notice for good reason. Except as we allow, a deposit may not be used to pay any invoice or delay payment. The deposit amount, the length of time we hold the deposit and changes to the deposit amount are determined based on your credit
Section 5B: Terms and Conditions 103and payment history. The rate of interest, if any, on the deposit is subject to change. We may mix deposits with our other funds. If your account is terminated for any reason, we may without notice apply your deposit to any outstanding charges. We may send any remaining deposit amounts to your last known address within 75 days after account termination. If the funds are returned to us, you may claim these funds for one year from the date of return. Any money held during this one-year period will not accrue interest for your benefit and are subject to a servicing fee charged against the balance. You forfeit any portion of the money left after the one-year period.Other Sprint PCS Vision Terms. You will not receive voice calls while using Vision. Vision is not available for use with server devices or host computer applications, other systems that drive continuous heavy traffic or data sessions, or as substitutes for private lines or frame relay connections. Unlimited Vision plans/options may not be used with Sprint PCS phones or smart phones being used as a modem in connection with other equipment (e.g., computers, etc.) through use of connection kits or other phone-to-computer/PDA accessories, or Bluetooth or other wireless technology. We may terminate services without notice for any misuse. You may have access to certain games, ringers, screen savers and other items on our Vision site (“Premium Services”) that are available for an additional charge. You will be billed for Premium Service purchases on your Sprint PCS invoice based on the charges as specified at purchase. Subject to the terms of the content purchased, we may delete premium and non-premium items downloaded to any storage areas we may provide, including any pictures, games and other content. We may limit the amount of Premium Services you may purchase in a specific timeframe (month, week, day, or other time period).Voice Command. Calls to 911 or similar emergency numbers cannot be placed through the Voice Command feature. See our printed in-
104 Section 5B: Terms and Conditionsstore materials or visit www.sprint.com for additional important information on this option.Wireless Web. Wireless Web Services may be available depending on your device and Service plan/option. This is not a Vision service. Usage is calculated on minutes used and generally deducts from your Service plan minutes. See our printed in-store materials or visit www.sprint.com for additional important information on this option.Lost or Stolen Equipment. If your device is lost or stolen, please notify us immediately by calling 1-888-211-4PCS. You are responsible for all charges incurred before you notify us of the loss or theft. You agree to cooperate reasonably with us in investigating suspected unlawful or fraudulent use.Messaging. You may incur charges in accessing, sending or receiving messages on your device. We may impose limits on the number of voicemail, text, email or other messages that can be retained through your account. Indicators of messages on your device, including mailbox icons, may not always provide an up to date indication of new messages and you may at times need to manually reset or clear your mailbox indicator. Legitimate messages may be interrupted by software aimed at prevention of SPAM or similar messages.Caller ID. If you do not want people you call to receive the number assigned to your phone, call us at 1-888-211-4PCS for information about automatic Caller ID blocking. The number assigned to your phone can be blocked on a per-call basis by dialing *67 + Destination Number + TALK (or similar key). Caller ID blocking is not available when using Vision or Wireless Web services. TTY Access. A TTY (also known as TDD or Text Telephone) is a telecommunications device that allows people who are deaf or hard of hearing, or who have speech or language disabilities, to communicate by telephone. TTY doesn't work
Section 5B: Terms and Conditions 105with all devices. If you have a TTY-capable device, it may not function effectively, or at all, when attempting 911 calls and should not be relied on for such calls.Disclaimer of Warranties. WE MAKE NO REPRESENTATIONS OF WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES OR WIRELESS DEVICE. WE DO NOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND YOU AGREE TO HOLD US HARMLESS FOR ALL SUCH PROBLEMS.Limitation of Liability. Neither we nor our vendors, suppliers or licensors are liable for any damages arising out of or in connection with any: (a) act or omission by your, or another person or company; (b) providing or failing to provide Services, including deficiencies or problems with your wireless device, our network coverage or Services (e.g., dropped, blocked, interrupted calls/messages, etc.); (c) traffic or other accidents, or any health-related claims allegedly arising from the use of Services, any wireless devices or related accessories; (d) content or information accessed while using our Services, such as through the internet; (e) interruption or failure in accessing or attempting to access emergency services from your phone, including through 911, E911 or otherwise; or (f) events due to factors beyond our control, including acts of God (including, without limitation, weather-related phenomena, fire or earthquake), war, riot, strike, or orders of governmental authority. In the event we are found to be responsible to you for monetary damages relating to the Services (including wireless devices), you agree that any such damages will not exceed the pro-rated monthly recurring charge for your Services during the affected period.NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH
106 Section 5B: Terms and ConditionsPROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT.MANDATORY ARBITRATION OF DISPUTES. INSTEAD OF SUING IN COURT, YOU AND SPRINT AGREE TO ARBITRATE ANY AND ALL CLAIMS, CONTROVERSIES OR DISPUTES AGAINST EACH OTHER ARISING OUT OF OR RELATING TO THIS AGREEMEN, INCLUDING, WITHOUT LIMITATION, THE SERVICES, ANY PHONES/EQUIPMENT, OR ADVERTISING, EVEN IF IT ARISES AFTER YOUR SERVICES HAVE TERMINATED, AND INCLUDING CLAIMS YOU MAY BRING AGAINST SPRINT'S EMPLOYEES, AGENTS, AFFILIATES OR OTHER REPRESENTATIVES, OR THAT SPRINT MAY BRING AGAINST YOU (“CLAIMS”). THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT AND ITS PROVISIONS, NOT STATE LAW, GOVERN ALL QUESTIONS OF WHETHER A CLAIM IS SUBJECT TO ARBITRATION. THIS PROVISION DOES NOT PREVENT EITHER YOU OR SPRINT FROM BRINGING APPROPRIATE CLAIMS IN SMALL CLAIMS COURT, BEFORE THE FEDERAL COMMUNICATIONS COMMISSION OR A STATE PUBLIC UTILITIES COMMISSION. YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT NOR YOU WILL JOIN ANY CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN A LAWSUIT, ARBITRATION OR OTHER PROCEEDING; THAT NO CLAIM EITHER SPRINT OR YOU HAS AGAINST THE OTHER SHALL BE RESOLVED ON A CLASS-WIDE BASIS; AND THAT NEITHER SPRINT NOR YOU WILL ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE. IF FOR ANY REASON THIS ARBITRATION PROVISION DOES NOT APPLY TO A CLAIM, WE AGREE TO WAIVE TRIAL BY JURY.
Section 5B: Terms and Conditions 107A single arbitrator engaged in the practice of law will conduct the arbitration. The arbitration will be filed with and the arbitrator will be selected according to the rules of either JAMS or the National Arbitration Forum (“NAF”), or, alternatively, as we may mutually agree. We agree to act in good faith in selecting an arbitrator. The arbitration will be conducted by and under the then-applicable rules of JAMS or NAF, wherever the arbitration is filed or, if the arbitrator is chosen by mutual agreement of the parties, the then-applicable rules of JAMS will apply unless the parties agree otherwise. All expedited procedures prescribed by the applicable rules will apply. We agree to pay our respective arbitration costs, except as otherwise required by rules of JAMS or NAF, as applicable, but the arbitrator can apportion these costs as appropriate. The arbitrator's decision and award is final and binding, and judgment on the award may be entered in any court with jurisdiction. If any party files a judicial or administrative action asserting a claim that is subject to arbitration and another party successfully stays such action or compels arbitration, the party filing that action must pay the other party's costs and expenses incurred in seeking such stay or compelling arbitration, including attorneys’ fees.If any portion of this Mandatory Arbitration of Disputes section is determined to be invalid or unenforceable, the remainder of the Section remains in full force and effect. Miscellaneous. You may notify us by calling us at 1-888-211-4PCS, or use that number to get our current address for written notice. We may send you notice to your last known address in our invoicing records, or by calling leaving you a voice message on your wireless device or home phone. Properly addressed written notice is effective three days after deposit in the U.S. mail, postage prepaid. This Agreement is governed by and must be construed under federal law and the laws of the State of Kansas, without regard to choice of law principles. If either of us waives or fails to
108 Section 5B: Terms and Conditionsenforce any requirement under this Agreement in any one instance, that does not waive our right to later enforce that requirement. If any part of this Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. Section headings are for descriptive, non-interpretive purposes only. You may not assign this Agreement to any other person or entity without our prior written approval. This Agreement (including any referenced documents and attachments) makes up the entire agreement between us and replaces all prior written or spoken agreements.
Index 109IndexNumerics1xEV-DO network 4AAlert Log 42, 68BBandwidth Optimization 47CCDMA Networks 4Close Button 31Connection History 42, 67Connection Preferences 50Connection Status 32DDetail Drawer 28Device Info & Diagnostics 43Disable a Device 65Driver Installation 16EEnvironmental Specifications 80FFirmware Updates 19GGO Button 35HHardware Specifications 82IIndicator Area 28LLinks 44Lock Code 54MMechanical Specifications 80Menu Button 28Message Area 28Minimize Button 31Mode 50NNDIS 49Network Adapter 49Novatel Wireless Network Adapter (NDIS) 49OOptimization 47PProtocol Compression 48RReceiver Specifications 82Roaming Preference 51SSafety and Hazards 93Service Settings 50Software Specifications 81Software Updates 44Sprint PCSFAQs 75Sprint PCS Connection ManagerEstablishing and Terminating Connections 37
110 IndexInstalling the Software 16Settings Menu 45Starting 27Window 28System Requirement 15TTransmitter Specifications 81UUninstallingExisting Driver 63Updating the Driver 62WWebAccessing 74

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