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Contents
- 1. User Manual
- 2. Users Guide
User Manual
Sprint Mobile Broadband
USB Modem
by Novatel Wireless
Ovation™ U720
www.sprint.com
© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.
Part No: 90024008 Rev. 1.0
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband USB Modem Basics 1
1A. Introducing the Sprint Mobile Broadband USB Modem 3
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .4
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The Sprint Mobile Broadband USB Modem Software . . . . . . . . . .8
Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Installing the Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2A. Installing the Sprint Mobile Broadband USB Modem 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Sprint PCS Connection Manager Software . . . . . 16
Inserting and Removing the Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating Your Sprint Mobile Broadband USB Modem . . . . . . 22
2B. Sprint PCS Connection Manager Software . . . . . . . . . 25
The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 26
The Sprint PCS Connection Manager Software Window . . . . . 28
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 37
Sprint PCS Connection Manager Software Menu Options and
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Reinstalling the Sprint Mobile Broadband USB Modem Driver 60
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 71
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 79
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 85
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Section 5: Safety and Terms & Conditions . . . . . . . . . . 89
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
i
Welcome to Sprint
We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband USB Modem offers more freedom than ever before. No
wires, no cables, just access to your data when you need it. The
power of the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband USB Modem and Sprint PCS
Connection ManagerSM software through simple, easy-to-follow
instructions.
Welcome and thank you for choosing Sprint.
ii
Introduction
This User Guide introduces you to Sprint PCS Service and all
the features of your new Sprint Mobile Broadband USB
Modem. The guide is divided into five sections:
⽧Section 1: Sprint Mobile Broadband USB Modem Basics
⽧Section 2: Installing the Sprint Mobile Broadband USB Modem
⽧Section 3: Sprint Power VisionSM
⽧Section 4: Technical Specifications and Regulatory Information
⽧Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your USB modem and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.
You'll get the most out of your new Sprint Mobile Broadband
USB modem if you read each section. However, if you'd like to
get right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you'll be ready to
use your USB modem in no time.
Note: You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.
Section 1
Sprint Mobile Broadband
USB Modem Basics
2
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3
Section 1A
Introducing the Sprint Mobile
Broadband USB Modem
In This Section
⽧Your Sprint Mobile Broadband USB Modem
⽧CDMA Networks
⽧Package Contents
⽧About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband USB Modem, the materials included with
your device, and an overview of the sections in this User Guide.
4 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
Your Sprint Mobile Broadband
USB Modem
Your Sprint Mobile Broadband USB Modem connects to a USB
port and functions as a wireless network EVDO device. This
device allows you to:
䢇Access your company network.
䢇Send and receive email.
䢇Access the Internet.
CDMA Networks
The Sprint Mobile Broadband USB Modem operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband USB Modem.
To use the Sprint Mobile Broadband USB Modem, you need an
account that gives you access to a CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband USB Modem
takes advantage of the high-speed CDMA 1xEV-DO network
and operates on the 1900 MHz band.
The Sprint Mobile Broadband USB Modem uses CDMA
1xEV-DO technology that is backwardly compatible with
1xRTT, enabling real-time high-speed wireless access to
email, the Internet, or your company network. The device
runs on most current Windows-compatible laptop or desktop
computers, and it provides data transmission of up to 2.4
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5
megabits per second (Mbps) (average speed of 300-800 kbps
before bandwidth optimization).
USB EVDO Modem
A USB modem (EVDO device) is a revolutionary new way to access
the Internet, while delivering the most advanced multimedia
streaming services and connectivity. Almost every laptop and
desktop has a USB port, so this provides you with the ability to
easily move your Sprint Mobile Broadband USB Modem from
platform to platform (laptop or desktop).
During Sprint PCS connections, the Sprint Mobile Broadband USB
Modem is a true USB EVDO modem, functioning just like the
modems familiar to most business computer users. It has an
advanced dual band diversity antenna system design that
incorporates an external flip antenna, maximizing data speed
performance, and allows for stronger network signal reception.
Once installed and configured for NDIS mode, the USB modem
connects instantly to the CDMA network with just a few mouse
clicks. To surf the Web, you simply connect the USB modem to a
USB port, click a few buttons, and launch your Internet browser. To
access your company network, you may need to launch an
extranet client after you connect to the CDMA network.
Tip: More information about CDMA networks is available on the
CDMA Development Group Web site, www.cdg.org.
Tip: To optimize your settings for faster speeds and data
conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:
www.microsoft.com/office/outlook/evaluation/perform.doc.
6 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
Package Contents
Your Sprint Mobile Broadband USB Modem package contains
the following components:
䢇Sprint Mobile Broadband USB Modem by Novatel
Wireless OvationTM U720
䢇A Guide to Using Your Sprint Mobile Broadband USB
Modem
䢇Sprint PCS Connection ManagerSM CD
About This Guide
This User Guide is designed to provide you with all the
information you need to install and use your Sprint Mobile
Broadband USB Modem.
䢇Section 1 (which you are reading) gives you an overview of
the USB modem and its basic features.
䢇Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband USB
Modem and Sprint PCS Connection Manager Software.
䢇Section 3 introduces Sprint Power Vision Services.
䢇Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband USB
Modem, as well as regulatory notices concerning your
Sprint Mobile Broadband USB Modem.
䢇Section 5 provides important safety and liability
information and includes the Terms and Conditions of use
for the Sprint Mobile Broadband USB Modem.
Section 1B: Getting Started 7
Section 1B
Getting Started With Your Sprint Mobile
Broadband USB Modem
In This Section
⽧Getting Started
⽧The Sprint Mobile Broadband USB Modem Software
⽧Activating and Using Sprint PCS Service
⽧Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband USB Modem, including installing the Sprint
PCS Connection Manager Software and activating your account.
8 Section 1B: Getting Started
Getting Started
Before you can begin using your Sprint Mobile Broadband USB
Modem, you must first:
1. Install the Sprint PCS Connection Manager Software,
including the Sprint Mobile Broadband USB Modem
driver software.
2. Activate your Sprint PCS account (unless the USB
modem has been preactivated).
3.
Configure the Sprint Mobile Broadband USB Modem to use
your account.
The Sprint Mobile Broadband
USB Modem Software
The Sprint Mobile Broadband USB Modem comes with the
following software:
䢇Sprint PCS Connection Manager Software allows you to
manage the device’s actions and monitor your
connections.
䢇The driver software establishes the interface between the
USB modem and your Windows® operating system.
䢇
With
Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS)
you can expand your high-speed broadband
wireless connection from the Internet to your corporate
email and network taking advantage of 1xEVDO speeds.
This customizable feature enables an always-on
connectivity experience like an Ethernet card.
䢇The Bytemobile Optimization Client allows you to enjoy
increased speeds and enhanced graphics to further
Section 1B: Getting Started 9
improve your experience with image and data optimization in
an easy-to-use visual interface.
The software must be installed before you insert the Sprint Mobile
Broadband USB Modem for the first time. Detailed instructions are
provided starting on page 16.
Activating and Using Sprint PCS Service
Before using your Sprint Mobile Broadband USB Modem, you must
first set up your Sprint PCS wireless network account.
Call Sprint Customer Service
䢇If you will be using your Sprint Mobile Broadband USB Modem
primarily for business purposes, call 1-888-788-4727.
䢇If your device is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇Your billing address
䢇Your Social Security number or Tax ID number
䢇Your driver’s license number
䢇Your Sprint Mobile Broadband USB Modem’s ESN (electronic
serial number) (The ESN is printed on the device's label and can
also be displayed during the installation process.)
䢇A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
䢇Your device’s Activation Code
䢇Your device’s phone number
䢇Your device’s Lock Code
10 Section 1B: Getting Started
Unless your device has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then
launch and guide you through the activation and
configuration process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
USB Modem must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
the USB modem:
䢇
Do not apply adhesive labels to the USB modem. They may
cause the device to become jammed inside the USB port.
䢇The USB connector should fit easily into your USB port.
Forcing the device into a slot may damage the
connector.
䢇Protect the USB modem from liquids, dust, and
excessive heat.
䢇Store the USB modem in a safe place, when not in use.
䢇Never force the USB connector in or out of your
computer’s USB port.
䢇When using a laptop computer, always remove the USB
modem from the USB port to avoid any damage. (See
page 20 for instructions on proper removal.)
Tip: You can use the Lock Code feature to prevent others from
using your account should your Sprint Mobile Broadband USB
Modem be lost or stolen. See page 54 for instructions on
using this feature.
Section 2
Installing the Sprint Mobile
Broadband USB Modem
12
Section 2A: Installing the Sprint Mobile Broadband USB Modem 13
Section 2A
Installing the Sprint Mobile Broadband
USB Modem
⽧Getting Started
⽧Installing the Sprint PCS Connection Manager Software
⽧Inserting and Removing the Sprint Mobile Broadband USB Modem
⽧Activating Your Sprint Mobile Broadband USB Modem
This section guides you through the steps necessary to install your
Sprint Mobile Broadband USB Modem and make it operational on
your computer.
14 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Getting Started
Before you can use your Sprint Mobile Broadband USB Modem,
you must:
1. Install the Sprint PCS Connection Manager Software,
located on the installation CD, onto your computer.
2. Connect the USB modem to your computer’s USB port.
Windows will detect the device and automatically
install the necessary device drivers.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband USB Modem and
Sprint PCS account, unless the device was preactivated.
If your device has not previously been activated, the
Activation Wizard will automatically launch and guide
you through the process.
Note: Before installing your new software, delete or uninstall any
previously existing modem or dialer software from your
system.
Do not connect the device to your computer until
you have installed the Sprint PCS Connection Manager
Software onto your PC or until instructed to do so by the
installation CD.
Note: A driver is software that forms the interface between a device
(such as the Sprint Mobile Broadband USB Modem) and the
operating system on your PC.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 15
System Requirements
The Sprint Mobile Broadband USB Modem is supported on the
following operating systems:
䢇Windows® 2000
䢇Windows® XP
To install and run the Sprint Mobile Broadband USB Modem and
accompanying Sprint PCS Connection Manager Software, your
system requires these minimum resources:
CPU Pentium (166 MHz or higher)
Interface USB port
Communications
Ports
2 available; one modem and
one serial
Optical Drive CD-ROM
I/O Resources 1 IRQ, 4096 bytes I/O space
Memory 32 MB
Disk Space 14 MB
16 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Installing the Sprint PCS Connection
Manager Software
Follow the instructions below to install the Sprint PCS Connection
Manager Software from the installation CD. This process requires
you to restart your PC at the end of the installation; therefore, we
recommend that you quit all open applications before you begin
installation. The Sprint PCS Connection Manager Software
automatically determines your PC’s operating system and installs
all appropriate software.
Installing the Sprint PCS Connection Manager Software and the
Sprint Mobile Broadband USB Modem driver:
1. Insert the installation CD into your CD-ROM drive. The
Setup program should start automatically. If the Setup
program does not launch, select Start > Run and enter
d:\Autorun.exe, where d is your CD-ROM drive letter.
2. Select Install Sprint Mobile Broadband (Novatel Wireless).
(The InstallShield® Wizard will start and guide you
through the installation process.)
3. Use the Next and Back buttons to navigate through the
installation wizard, noting the following:
䡲In order to continue with the installation, you must
select “I accept the terms of the License Agreement.”
䡲Select the default option, Sprint Mobile Broadband
USB Modem by Novatel Wireless, Inc., if prompted,
and click Next.
䡲Please wait a few minutes while the software
installs.
Note: You may be required to log in with administrative privileges
depending on your operating system to install the Sprint PCS
Connection Manager Software.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 17
4. Skip to step 7 if you did not check the Bytemobile
Optimization Client option from the Sprint PCS Connection
Manager Installer screen (see Note above).
5. If you chose to install the Bytemobile Optimization Client,
the Installshield Wizard and ByteMobile Optimization
Welcome window appear. Click Next and wait a few moments
for the software to install.
6. Now click Finish to complete installation of Bytemobile.
7. Click Restart or Finish to complete installation of the
Sprint PCS Connection Manager. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint PCS
Connection Manager by clicking on the Sprint Mobile
Broadband (Novatel Wireless) desktop icon.
8. The Sprint PCS Connection Manager starts and the Insert
your device... dialog appears. (Do not connect the device until
instructed to do so by Sprint PCS Connection Manager.)
Note: You may also be given the option of selecting the
BytemobileTM Optimization Client feature at this time. This
option provides increased speeds and enhanced graphics to
further improve your experience with image and data
optimization in an easy-to-use visual interface. If this option
is available you may place a check mark in the check box to
add Bytemobile Optimization.
18 Section 2A: Installing the Sprint Mobile Broadband USB Modem
9. Insert the USB connector into your PC’s USB port. (See
page 20 for complete instructions on proper insertion
and removal.)
10. Please wait a few moments while Windows
automatically installs the necessary drivers for this
device. A series of Found New Hardware messages
appear and the Found New Hardware Wizard launches.
11. If your USB modem has not been activated, the
Activation Wizard automatically launches and guides you
through the activation process. (For account activation
information, see Section 1B, Getting Started With Your
Sprint Mobile Broadband USB Modem beginning on
page 7.)
12. Windows detects the new hardware (Sprint Mobile
Broadband USB Modem) and installs the necessary drivers.
The Add New Hardware Wizard or Found New Hardware
Wizard launches, depending on your operating system.
(For additional information about driver installation, see
“Reinstalling the Sprint Mobile Broadband USB Modem
Driver” on page 60.)
13. Follow the prompts to allow the wizard to install the
drivers.
14. Click OK when you are notified that the installation is
complete.
On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint Mobile Broadband USB Modem driver
are installed and you can proceed to activate your USB modem
Note: Sprint PCS Connection Manager will check to ensure you have
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog will appear. See “Firmware Updates” in this section,
beginning on page 19.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 19
(if it has not already been activated). See “Activating and Using Sprint
PCS Service” on page 22.
Firmware Updates
The first time you attempt to connect your USB modem to your
computer, Sprint PCS Connection Manager will check to ensure you
have the latest firmware installed. If Sprint PCS Connection
Manager detects that your USB modem needs to be updated a
“Firmware Update” pop-up dialog appears.
To update firmware
1. If you are using a laptop, the AC power adapter must be
plugged into your computer before proceeding.
2. Click OK to launch the firmware update utility and update
the firmware in your USB modem. The software installation
begins. This process takes approximately five minutes. You
may stop the installation at any time by clicking Cancel.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click OK to return to the
Sprint PCS Connection Manager main user interface.
4.
When the firmware update is completed, it will reset the USB
modem. Please wait a few minutes to initialize the USB
modem from the Sprint PCS network. If the USB modem has
not been activated, it will automatically launch the Sprint PCS
Vision Activation Wizard.
Note: During this time, the Sprint PCS Connection Manager
message area displays “Updating Hardware” and the Go
button is disabled.
Caution:
Do not disconnect the device from your computer until the
installation process is complete. Failure to complete the
process may result in serious errors.
20 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Once the USB modem is provisioned successfully, it will start
IOTA (Internet Over-the-Air) Activation to update your user
profile from the Sprint PCS network settings. If the USB
modem is not provisioned or out of the Sprint coverage area,
the Sprint PCS Vision User Interface will display “Sprint PCS
Vision: Searching for service...”.
Inserting and Removing the Sprint Mobile
Broadband USB Modem
Inserting the Sprint Mobile Broadband USB Modem
Before you connect the device, you must first install Sprint
PCS Connection Manager (see page 16 in this section). Once
you have completed the software installation procedure, you
may insert your device into your computer’s USB port.
When you connect the device, the following should occur:
䢇The USB modem is powered as soon as you connect it to
the computer’s USB port.
䢇The LED indicator on the device illuminates green.
䢇The Sprint PCS Connection Manager Software starts
(unless the auto-launch feature has been disabled).
Note: During this time, the Sprint PCS Connection Manager
message area displays “Updating Hardware” and the Go
button is disabled.
Note: The Sprint Mobile Broadband USB Modem also contains an
antenna that can be used for better coverage; this is an
integral part of the device. To use this feature, flip open the
device's antenna by gently gripping the top right side of the
external cover with your forefinger.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 21
Turning Off the Sprint Mobile Broadband USB Modem
When the Sprint Mobile Broadband USB Modem is connected to
the computer, it has power and is trying to communicate with the
network. To turn off the USB modem, Sprint PCS Connection
Manager must be closed.
Removing the Sprint Mobile Broadband USB Modem
1. Close the Sprint PCS Connection Manager program if it is
running. There are three ways to close the program:
䡲Click the close icon on the interface.
– or –
䡲Right-click the Sprint PCS Connection Manager system
tray icon and select Exit from the menu.
– or –
䡲Click Menu in the upper left-hand corner of the
Sprint PCS Connection Manager window and select Exit.
22 Section 2A: Installing the Sprint Mobile Broadband USB Modem
2. Remove the USB connector from your computer’s USB
port by gripping the USB modem on both sides and
pulling straight out to avoid damaging the modem’s
antenna.
Activating Your Sprint Mobile Broadband
USB Modem
The final step to making your USB modem operational is
configuring it to use your account.
If you purchased a preactivated USB modem, this step is not
necessary. Once the application software and driver are
installed, the USB modem is ready for use.
Otherwise, you must use the Sprint Activation Wizard to
activate and configure your account. Activation involves
phoning Sprint Customer Service, exchanging information
Tip: For an overview of account activation and configuration, see
“Activating and Using Sprint PCS Service” on page 9.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 23
and entering your account information into the appropriate fields
in the wizard.
To activate an account and configure your USB modem:
1. Connect the device to your computer. The Activation Wizard
will launch automatically.
2. Click Next to begin the activation process. The wizard will
guide you through the process.
3. Please telephone Sprint Customer Service to set up your
Sprint PCS wireless network account.
䡲If you will be using your Sprint Mobile Broadband USB
Modem primarily for business purposes, call 1-888-788-
4727.
䡲If your device is intended primarily for personal use, call
1-888-715-4588.
You should have the following information available:
䡲Your billing address
䡲Your Social Security or Tax ID number
䡲Your driver’s license number
䡲Your device’s ESN (electronic serial number) (The ESN is
printed on the device’s label and can also be displayed
during the installation process.)
䡲A pen and paper to write down your account information
Inform your Sprint Customer Service Specialist that you are
activating a Sprint Mobile Broadband USB Modem by
Novatel Wireless, Inc. (Ovation U720). During this call, Sprint
Customer Service will help you choose a
service plan
and
guide you through the activation process.
Note: Sprint PCS Connection Manager checks to ensure you have
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog appears.
24 Section 2A: Installing the Sprint Mobile Broadband USB Modem
4. Click Next when you are asked for your device’s ESN
(electronic serial number). A third window will appear,
which displays your device’s ESN in the top field.
5. Carefully repeat the ESN to the Service Representative.
You will be given an activation code.
6. Enter the activation code into the bottom field of the
window and click Next to continue to the next window.
7. Once your Sprint Customer Service Specialist has given
you your device’s phone number (also called MDN), and
MSID (IMSI_S) numbers, enter them in the top and
bottom fields and click Next to continue.
8. A confirmation screen appears. Verify that your phone
number (MDN) and MSID (IMSI_S) are correct. Be sure
to write these numbers down for future reference. Click
Yes to continue.
9. You have now successfully completed the activation
process. Click Finish to exit the Sprint Activation Wizard.
On completion of this step, your USB modem is ready for use.
Section 2B: Sprint PCS Connection Manager Software,
beginning on page 26, explains how to use the Sprint PCS
Connection Manager Software to manage and monitor your
connections.
Note: You may manually access the Activation Wizard from the
Sprint PCS Connection Manager sub menu. See “Sprint PCS
Vision - Novatel Wireless settings” on page 54.
Section 2B: Sprint PCS Connection Manager Software 25
Section 2B
Sprint PCS Connection Manager Software
In This Section
⽧The Sprint PCS Connection Manager Software
⽧The Sprint PCS Connection Manager Software Window
⽧System Tray Icons
⽧Establishing and Terminating Connections
⽧Sprint PCS Connection Manager Software Menu Options and Settings
This chapter outlines the Sprint PCS Connection Manager Software
interface for your notebook PC, including the components of the main
window, button usage, system tray icons, and more. Once you’ve
mastered the basics here, you’ll be ready to begin using your USB
modem.
26 Section 2B: Sprint PCS Connection Manager Software
The Sprint PCS Connection Manager
Software
Sprint PCS Connection Manager Software allows you to
manage and monitor the connection between your Sprint
Mobile Broadband USB Modem and the CDMA network. Use
the software to:
䢇Determine your signal strength, roaming status,
Sprint PCS® connection availability, and other network
parameters.
䢇Initiate data calls.
䢇View call statistics.
䢇Enable and disable features such as Always on Top (which
allows you to set the device software to display in front of
other application windows).
䢇Set options related to Web messages, sounds played, and
the lock code security feature (which you can use to
prevent others from using your USB modem).
You must run the Sprint PCS Connection Manager Software
anytime you use the USB modem unless you have configured
the device to run in NDIS mode with Novatel Wireless, Inc.
Network Adapter. (See “Novatel Wireless Network Adapter
(NDIS)” on page 49.)
Section 2B: Sprint PCS Connection Manager Software 27
Starting the Sprint PCS Connection Manager Software
To launch the Sprint PCS Connection Manager Software:
䊳Double-click the Sprint Mobile Broadband (Novatel) desktop
icon, located on your desktop.
– or –
Select Start > Programs > Sprint > Novatel Wireless > Sprint
Mobile Broadband (Novatel Wireless).
Depending on your settings in the Options window, the software
starts automatically anytime you connect the Sprint Mobile
Broadband USB Modem.
Once you make a connection in the device software, you can
launch whichever application you want to use (such as your Web
browser or email application).
Use the close button in the upper-right corner of the interface to
exit the software.
28 Section 2B: Sprint PCS Connection Manager Software
The Sprint PCS Connection Manager
Software Window
The Sprint PCS Connection Manager Software features its
own Custom Main Interface (CMI) window. It includes the
following components:
䢇A Menu button in the upper-left corner
䢇Minimize and Close buttons in the upper-right corner
䢇A message area (the left portion of the display)
䢇An indicator area (to the immediate right of the message
area)
䢇A button (“GO”) used to establish/cancel a connection
䢇A Detail Drawer that displays the amount of data being
transferred and received
Section 2B: Sprint PCS Connection Manager Software 29
About the Interface
The following application functions are available within the main
window of the Sprint PCS Connection Manager Software:
䢇Close: Closes the interface and exits the software.
䢇Go: Initiates a connection.
䢇Stop: Ends or cancels a connection.
䢇Minimize: Minimizes the interface to System Tray Mode.
䢇Menu: Provides access to tools and options settings.
䢇
Message Area: Displays “Insert your device...,” “Ready,”
“Disconnect,” “Connect,” “Authenticating,” “Connecting,” or
“Connected” states. Other connection messages may apply
depending on your custom options. (See page 32.)
䢇
Image Compression (if applicable): Indicates that data and
image compression is enabled for enhanced speed performance.
䢇Transfer/Receive: Visual indicator of data activity.
䢇Signal Strength: Visual indicator of signal strength.
䢇Detail Drawer: Displays byte counter. Click + to expand
and - to close.
30 Section 2B: Sprint PCS Connection Manager Software
The Menu Button
Clicking the Menu button, located in the upper-left corner of
the interface, provides access to the Sprint PCS Connection
Manager Software menu.
Some menu options will remain inactive or unavailable if a
connection has not been established. Once a connection is
made, the options will become active. The Links menu option
and the Settings menu option both contain submenus. See
Section 2C, Menu Options, beginning on page 39, for details
on the Sprint PCS Connection Manager options and settings.
Section 2B: Sprint PCS Connection Manager Software 31
The Minimize and Close Buttons
The Minimize button closes the window but leaves the program
running. When the program is minimized, its icon in the system
tray can be used to determine the device status. (See “System Tray
Icons” on page 36.)
Once minimized, you can redisplay the program by double-clicking
the desktop shortcut or launching the device software from the
Start menu. (See page 37 in this section.) You can also click the
icon in the system tray. (The icons are defined in “System Tray
Icons” on page 36.)
The Close button is used to exit the device software.
32 Section 2B: Sprint PCS Connection Manager Software
Connection Status
The Sprint PCS Connection Manager Software interface
provides information about your current connection status.
Other messages may appear as a result of customized
options.
Insert your Device...
If the Sprint PCS Connection Manager Software fails to detect
a device, the message “Insert your Device...” is displayed. In
this state, the GO button is unavailable to indicate it cannot
be engaged. The signal strength and image compression
icons also are not visible.
If the Sprint PCS Connection Manager interface fails to detect
the device, the “Insert your Device...” message will continue to
be displayed.
Disconnected
In this state, the GO button is available and the signal
strength icon is visible. Click GO to make a connection.
Section 2B: Sprint PCS Connection Manager Software 33
Connecting
In this state, the Sprint PCS Connection Manager is attempting to
make a connection. During this action, the display will progress
from “Connecting” to “Authenticating,” to “Authenticated.” The
signal strength icon is visible and the GO button changes to Stop.
If you attempt to establish a Sprint PCS Vision connection that
requires a password, a dialog box appears. Enter the relevant
information and click OK to continue the connection process.
To cancel the connection, click Stop.
Connected
Once the connection is established, the message area
displays “Connected” and the transfer/receive icon is
now visible.
For other messages, see “Settings” on page 45 and
“Troubleshooting Tips” on page 57.
34 Section 2B: Sprint PCS Connection Manager Software
Indicator Area
The indicator area displays icons that help you keep track of
your signal strength and roaming status, notify you when you
receive messages, and indicate whether certain options or
features are enabled.
The following table lists the indicator area icons and explains
the significance of each icon.
Indicator Area Icons
Icon Meaning
The Signal Strength indicator uses bars to show the
strength of the radio signal. The number of bars increases
(up to a maximum of six) as the signal strength increases.
Note: This icon is displayed only when data services are
available.
When no bars are shown, no connection is possible for one
of the following reasons:
䢇You are outside of the Nationwide Sprint Network
service area.
䢇The signal strength is too weak.
䢇A network problem is preventing the Sprint Mobile
Broadband USB Modem from obtaining service.
The Transmit/Receive icon lets you know that a Sprint
Power Vision data connection is active.
The Optimization image compression software is active.
The CDMA 1xEVDO icon appears when CDMA 1xEVDO
service is available and active.
The Roaming indicator lets you know that you have
roamed from a Sprint Network to a roaming partner's
system.
Section 2B: Sprint PCS Connection Manager Software 35
The GO Button
The GO button is used to establish and cancel a connection. The
text on the button changes during different connection stages.
䢇GO – Ready to establish a connection. Click the button to start
a connection.
䢇Stop – Once a connection is established, the Go button
changes to read Stop. A connection is being established or is
already established. Click the button to cancel or disconnect.
36 Section 2B: Sprint PCS Connection Manager Software
System Tray Icons
The Sprint PCS Connection Manager Software displays an
icon in the system tray (in the lower-right portion of the
display screen on your computer). The system tray icon
indicates your connection status.
Icon Meaning
Connecting- Sprint Mobile Broadband USB Modem
ready for connection or currently making a connection.
Connected- Connection established to Nationwide
Sprint PCS Network and data transfer in process.
Dormant- Connection established but no data transfer
taking place.
Disconnected- Sprint PCS Connection Manager
running, but no connection in progress.
Error- Sprint PCS Connection Manager has encountered
a hardware failure in your computer’s device or
another error while attempting to connect.
Section 2B: Sprint PCS Connection Manager Software 37
Establishing and Terminating Connections
The Sprint PCS Connection Manager Software interface can be
used to establish and terminate connections with the Sprint
Mobile Broadband USB Modem by simply clicking the GO or Stop
buttons.
Sprint PCS Connection Manager Software
Menu Options and Settings
Click the
Menu
button, located at the upper left of the interface
(see page 27), to launch the Sprint PCS Connection Manager menu.
Menu options are described in Section 2C, Menu Options
beginning on page 40.
38
Section 2C: Menu Options 39
Section 2C
Menu Options
In This Section
⽧Overview of Menu Items
⽧Menu Item Details
⽧Settings
The Sprint PCS Connection Manager’s primary menu options allow you
to manage your device’s connections and settings. This chapter
provides an overview and brief description of each of the options
available under the Menu drop-down list.
40 Section 2C: Menu Options
Overview of Menu Items
To display the Sprint PCS Connection Manager’s primary
menu, click the Menu button at the top left corner of the
interface.
The table on the following page outlines various menu items
and provides a brief description of the items and links to
more detailed information.
Section 2C: Menu Options 41
Menu Items
Menu Item Description For more
information,
see:
Alert Log View information on device errors
or failures by date/time, alert,
connection name, and type.
Page 42
Connection
History
View information on data
connections by date/time, type,
and duration.
Page 42
Device Info &
Diagnostics
View detailed information about
the Sprint Mobile Broadband USB
Modem, software, and
connections.
Page 43
Software
Updates
Check for posted updates to the
Sprint PCS Connection Manager
Software or configure to
automatically check for updates.
Page 44
Links When connected to the
Nationwide Sprint PCS Network,
provides a link to the Sprint PCS
Web site.
Page 44
Help Open the Sprint PCS Connection
Manager Help file.
Page 45
About Sprint PCS
Connection
Manager
View the opening Sprint PCS
Connection Manager Software
identification screen.
Page 45
Settings Configure the Sprint PCS
Connection Manager Software to
best suit your needs and
preferences.
Page 45
Exit Close the Sprint PCS Connection
Manager Software application.
Page 21
42 Section 2C: Menu Options
Menu Item Details
Alert Log
The Alert Log provides a record of all alerts that have been
generated while establishing and maintaining your
connections and settings. You can use the Alert Log to help
isolate and resolve connection issues.
To display the Alert Log:
䊳Select Menu > Alert Log.
To clear the Alert Log:
1. From the Alert Log window, click Clear.
2. You will see a prompt: “Clear all entries from the Alert
Log?” Click Yes to delete all records. Click No to cancel.
Connection History
The Connection History dialog maintains a record of your data
connections. You can choose whether to keep a record of your
connection history by
enabling or disabling this feature to suit
your preference.
To enable or disable Connection History:
䊳Select Menu > Settings > General > Keep Connection
History.
A check mark next to the option indicates that it is enabled.
To display the Connection History:
䊳Select Menu > Connection History.
For each message, the Connection History displays:
䢇The date and time the connection was initiated.
䢇The phone number dialed for data connections.
䢇The type of connection.
Section 2C: Menu Options 43
䢇The duration of the connection.
Deleting Records
To delete all records in the Connection History:
1. From the Connection History window, click Clear.
2. You will see a prompt: “Cear all entries from the Connection
History?” Click Yes to delete all records. Click No to cancel.
Device Info & Diagnostics
The Device Info & Diagnostics window displays detailed
information about your Sprint Mobile Broadband USB Modem,
Sprint PCS Connection Manager Software, signal strength, port
configuration, and more.
The information displayed in this window includes:
䢇The manufacturer.
䢇The Sprint Mobile Broadband USB Modem.
䢇Your Sprint Mobile Broadband USB Modem phone number.
䢇The hardware version.
䢇The version of firmware in use.
䢇The Sprint PCS Connection Manager Software version and
build.
䢇The version of the PRL (Preferred Roaming List, which specifies
the radio frequency channels that the USB modem is
permitted to use).
䢇The device's designed capabilities and coverage.
䢇Various communication and device tests and results.
To access the Device Info & Diagnostics menu:
䊳Select Menu > Device Info & Diagnostics.
To view information about your system, including installed files:
䊳Click the System Information button.
44 Section 2C: Menu Options
Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help them in troubleshooting your
notebook.
Software Updates
From time to time, Sprint may release updates for your
Sprint PCS Connection Manager Software. These updates
may add new features or improve the network performance.
This menu option allows you to check for any posted updates
or to set up an automatic monthly check for updates.
To check for software updates:
䊳Select Menu > Software Updates > Check Now.
To enable or disable automatic monthly checks:
䊳Select Menu > Software Updates > Check for updates once
a month.
A check mark next to the option indicates that it is enabled.
Click OK to save changes and exit the Software Updates
dialog box.
Links
During an active Sprint PCS Vision connection, this menu
option provides a hyperlink to the Sprint PCS Web site. To
access this link, select Menu > Links > Sprint PCS Web Site.
Note: The Sprint PCS Connection Manager Software Links menu
does not allow you to add or remove links. Continue to
manage direct links to your favorite Web sites through your
Web browser menu.
Section 2C: Menu Options 45
Help
This menu item provides direct access to Sprint PCS Connection
Manager’s online help file. You can also access the help file from
any window within Sprint PCS Connection Manager by pressing
the ‘F1’ key on your keyboard. To access Help, select Menu > Help.
About Sprint PCS Connection Manager
The About Sprint PCS Connection Manager menu option allows
you to display the Sprint PCS Connection Manager Software
opening splash screen, which appears when you launch the
Sprint PCS Connection Manager Software.
䊳Select Menu > About Sprint PCS Connection Manager.
Settings
The Settings window from the Menu allows you to configure the
Sprint PCS Connection Manager Software to suit your preferences.
In the Settings window you can:
䢇
Enable and disable several features, including Window Always on
Top and Connection History, set program launch and optimization
options, and customize Sprint PCS connection settings.
To access the Settings menu:
1. Click Menu on the Sprint PCS Connection Manager Software
interface.
2. Select Settings from the submenu.
Settings Window
The Settings window contains three options:
䢇General
䢇Optimization
䢇Sprint PCS Vision - Novatel Wireless or Sprint PCS Data Link
46 Section 2C: Menu Options
General
To display the General settings options, select Menu > Settings
> General. Then you can customize your Sprint PCS
Connection Manager by selecting the following options:
䢇Play Sound Effects – Select this check box to hear a clicking
sound whenever an action is taken on the Sprint PCS
Connection Manager Software.
䢇Always on Top – When checked, the Sprint PCS Connection
Manager window displays in front of all other open
application windows, even if another window is placed
over the Sprint PCS Connection Manager Software
window.
䢇Start in System Tray – Select this check box to have the
Sprint PCS Connection Manager interface visible on your
screen regardless of which applications are open.
䢇Keep Connection History – When selected, the Sprint PCS
Connection Manager Software logs all connections in the
connection history. (For details on Connection History, see
page 42.)
䢇Launch when Windows Starts – When selected, Sprint PCS
Connection Manager opens automatically upon startup
of your computer.
When finished, click Apply and then OK to save changes and
close the Settings dialog box.
Note: If you did not install the Bytemobile Optimization Client, the
Optimization option will not be available. Once you install the
Bytemobile Optimization Client this option will become
available.
Section 2C: Menu Options 47
Optimization
Bandwidth Optimization enhances the connection to your
company’s enterprise network; it is a combination of data
compression, TCP/IP optimization, and caching. This can result in a
two to five times improvement in your perceived system speed,
depending on your applications.
To display the Optimization settings menu, select
Menu > Settings >
Optimization
. Then check or uncheck the available options to select
your image compression setting:
䢇Enable Optimization Client – To enable Bandwidth
Optimization, place a check mark in the check box designated
Bandwidth Optimization On. When selected, the image
compression software is enabled.
Bandwidth Optimization Screen
Note: The Bandwidth Optimization screen provides a visual display
of the original image as well as an optimized version. You can
choose from fastest (low quality) to highest quality by sliding
the image compression bar up and down the scale (see image
below.)
48 Section 2C: Menu Options
Protocol Compression
Select the Protocol Compression check boxes to enable
compression for the following types for data:
䢇SSL - Secure Socket Layer
䢇FTP - File Transfer Protocol
䢇SMTP - Simple Mail Transfer Protocol, a communications
protocol used on the Internet to route email
䢇HTTP - Hypertext Transfer Protocol
䢇POPv3 - Post Office Protocol standard in common use on TCP/
IP networks
䢇IMAP - Acronym for Internet Message Access Protocol, a
method for an email program to gain access to email and
bulletin board messages stored on a mail server.
䊳Click Default if you want to return to the default
settings.
When finished, click Apply and then OK to save changes and
close the Settings dialog box, or click Cancel to undo any
changes.
Tip: Limitation to Bandwidth Optimization include minimal
improvements with email applications. Email performance
can be improved by working offline as much as possible,
dragging and dropping attachments to desktop folders rather
than opening attachments directly from email.
Section 2C: Menu Options 49
Sprint PCS Settings
To customize your Sprint PCS Vision - Novatel Wireless settings or
Sprint PCS Data Link settings, select Menu > Settings > Sprint PCS
(connection name), and then select from the following
menu options:
䢇Always Show Welcome Screen – Select this check box if you
would like to have a welcome screen appear upon a successful
connection to the Sprint Power Vision network.
䢇Perform Pre-Connect Tests – Select this check box if you would
like to see what may have caused a failure if Connection
Manager was unable to connect.
䢇Enable Network Adapter (NDIS) – Allows you to establish a
Novatel Wireless (1xEV-DO) connection to connect to the
Sprint PCS Network automatically without launching
Sprint PCS Connection Manager. You can disable the Enable
Network Adapter mode at any time by deselecting the Enable
Network Adapter (NDIS) check box from this menu. (See below
for more information about enabling NDIS.)
Novatel Wireless Network Adapter (NDIS)
Enabling the Novatel Wireless Network Adapter enables always-on
connectivity like an Ethernet card and eliminates the need to use the
Sprint PCS Connection Manager Software. As soon as the USB
connector is inserted into your USB port, the device connects to the
network automatically. The connection is also reestablished
automatically coming out of hibernate and standby modes.
To enable the Novatel Wireless Network Adapter:
1. Disconnect the Sprint Mobile Broadband USB Modem from
the Sprint PCS Network. (If you are connected to the Sprint
PCS network, the Enable Network Adapter [NDIS] check box
will be disabled.)
50 Section 2C: Menu Options
2. Access Menu > Settings > Sprint PCS Vision - Novatel
Wireless.
3. Place a check mark in the check box designated Enable
Network Adapter (NDIS), click Apply, and then click OK.
䢇You may now use your device in NDIS mode and
experience automatic connectivity without launching
Sprint PCS Connection Manager.
Service Settings (Mode)
The Mode section is used to set your connection preferences or
service settings. You can choose to connect to only 1xEV-DO
(high speed) or 1xRTT (low speed) wireless networks, or you
can let Sprint PCS Connection Manager manage your network
connections.
The Mode section gives you the following options to choose from:
䢇
Automatic
: Select the Automatic option if you would like to
have Sprint PCS Connection Manager manage your
connections. By selecting this option, Sprint PCS
Connection Manager will automatically select one of the
cellular networks available in your area when you launch a
connection.
䢇EVDO Only: Select the EVDO Only option if you would like
to have Sprint PCS Connection Manager connect to only
1xEV-DO networks. You can disable EVDO Mode at any
time if you are not connected to any network by selecting
another option.
Note: The first time you enable the Network Adapter (NDIS) mode,
Windows will automatically install the network drivers for the
Sprint Mobile Broadband USB Modem - Novatel Wireless EV-DO
Network Adapter. Once Windows detects the new hardware, a
“Found New Hardware” pop-up message will appear in your
system tray followed by the “Ready to Use” message.
Your USB modem must be activated with Sprint PCS and you must
be within the Sprint PCS coverage area for your device to work.
Section 2C: Menu Options 51
䢇1xRTT Only: Select the 1xRTT Only option if you would like to
have Sprint PCS Connection Manager connect to only 1xRTT
networks. When you apply this option, the next time you make
a connection Sprint PCS Connection Manager will search for
only 1xRTT networks.
Applying your Mode Preference
1. Click OK or Apply on the Settings dialog box to reset your
device. When you apply your service preference the following
dialog will appear: “Service setting was changed successfully.
Please wait while the modem is reset for the changes to take
effect.”
2. Click OK to close the dialog box. When the modem is reset
the Go button will be visible and the Connection Manager
User Interface will display “Disconnected.” This may take a
moment.
Roaming Preference
The Roaming section is used to change your roaming preference.
Your coverage area and billing charges depend upon your service
and the type of account you have. There may be surcharges for
roaming service that vary based on whether you are in a preferred
roaming area or a non-preferred roaming area. If there is no
roaming agreement between Sprint and the local carrier, you may
be unable to complete calls in a non-preferred zone.
Note: Sprint PCS Connection Manager will always try to connect to
a Sprint CDMA 1xEV-DO network first before attempting to
connect to a 1xRTT network. 1xEV-DO networks always have
priority! If a 1xEV-DO network is unavailable then Sprint PCS
Connection Manager will search for a available 1xRTT
network.
Tip: If the signal strength is too weak and you are unable to
connect using 1xRTT in the 1900 MHz frequency, or if your
connection fails due to this selection, disable the setting.
52 Section 2C: Menu Options
The Roaming section gives you the following options to
choose from:
䢇Sprint: Select the Sprint option to direct the Sprint Mobile
Broadband USB Modem not to roam. If this option is
selected, you will not be able to roam off the Sprint PCS
network. This is the default setting.
䢇Automatic: Select Automatic to direct the Sprint Mobile
Broadband USB Modem to automatically search for any
accessible network in the local area if you travel outside
the Sprint PCS Service Area.
䊳Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.
Note: When you select Automatic mode you will see a prompt:
“The device is in Automatic mode and will will roam when
Sprint coverage is unavailable. Roaming Rates may apply.”
Section 2C: Menu Options 53
Enabling and Disabling Roam Guard
䊳Check the Roam Guard box if you want Sprint PCS
Connection Manager to notify you each time you make a
connection and roam outside the Sprint PCS network.
Each time you roam, the following message will appear:
“Outgoing or Incoming Roaming Data detected, roaming rates
may apply.”
䊳Press Roam to continue, or Cancel to close the data session.
䢇Roaming Only: Select Roaming Only when you travel outside
the Sprint PCS Service Area. By selecting this option the Sprint
Mobile Broadband USB Modem will select a network that has a
roaming agreement with Sprint.
Tip: If you do not wish to see this message when you are roaming
deselect “Roam Guard” by unchecking it.
Once you deselect the Roam Guard check box, a confirmation
message will appear. Click OK to change your settings and
close the dialog box. Data Roam Guard will not appear
when you data roam.
Note: When you select this option you are roaming within a
“preferred” roaming area. If there is no roaming agreement
between Sprint and the local carrier, you may be unable to
complete calls in a “non-preferred zone.”
Once you select this option a confirmation message will
appear. Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.
54 Section 2C: Menu Options
Applying your Roaming Preference
1. Click OK or Apply on the Settings dialog box to reset
your device. When you apply your roaming preference
the following dialog will appear: “Roaming setting was
changed successfully. Please wait while modem is reset
for the changes to take effect.”
2. Click OK to close the dialog box.
3. Wait for the device to reset. This may take a moment.
When the device is reset the Go button will be visible
and the Connection Manager User Interface will display:
“Disconnected.”
Sprint PCS Connection Device Settings
䢇Activation Wizard – This option is used only when
activating a new Sprint PCS device. To manually activate
your Sprint PCS account click Activation Wizard. (See
“Activating Your Sprint Mobile Broadband USB Modem”
on page 22.)
䢇Change User Lock – This option enables you to change and
customize your User Lock Code. (See below for more
information on using your User Lock Code.)
User Lock Code
The Lock Code feature can be used to prevent others from
using your USB modem and your account. When the lock
code is enabled, the message area will display “Device
Locked” and the lock icon will appear in the indicator area.
While the USB modem is in lock mode, you may not launch a
data session without first entering your four-digit lock code.
Tip: When you change your roaming preference an informational
message will appear in your system tray.
Section 2C: Menu Options 55
The default lock code is the last four digits of your Sprint Mobile
Broadband USB Modem phone number. (See the “Tip” on
page 56.)
To enable the lock feature:
1. Click the Locked/Unlocked Icon located in the Detail Drawer
of the Sprint PCS Connection Manager interface.
2. The Enter User Lock Code window appears.
3. Enter your lock code and click OK.
56 Section 2C: Menu Options
To change your lock code:
1. Select Menu > Settings > Sprint PCS Vision - Novatel
Wireless .
2. Click the Change User Lock button. The Change User Lock
Code window appears.
3. Enter your new four-digit lock code into the dialog box.
4. Re-enter your new lock code.
5. Select a lock status: Unlock to leave the USB modem
unlocked; Lock to enable the lock code feature
immediately.
Tip: Your default lock code is the last four digits of your USB
modem’s phone number. If you can’t recall your USB modem’s
phone number, go to Menu > Device Info and Diagnostics or call
Sprint Customer Service at 1-888-211-4PCS (4727).
Note: Running the Activation Wizard resets the lock code to the last
four digits of the most recently activated phone number.
Section 2D: Troubleshooting Tips 57
Section 2D
Troubleshooting Tips
In This Section
⽧Problem Causes and Suggestions
⽧Reinstalling the Sprint Mobile Broadband USB Modem Driver
⽧Resolving Resource Conflicts
⽧Additional Troubleshooting Tools
This section provides assistance in diagnosing and solving many
common problems you may experience while using your Sprint Mobile
Broadband USB Modem and Sprint PCS Connection Manager Software
with your PC.
58 Section 2D: Troubleshooting Tips
Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband USB
Modem is a highly reliable product. Most problems are
caused by one of these issues:
䢇The wrong driver has been installed.
䢇System resources required by the USB modem are being
used by other devices.
䢇Network coverage is not available (either because you are
outside the Nationwide Sprint PCS Network or because of
an account or network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit www.sprint.com or contact
Sprint Customer Service at 1-888-211-4PCS (4727).
Error: Searching for Sprint Mobile Broadband USB Modem...
The Sprint PCS Connection Manager Software interface
displays this message: “Searching for Sprint Mobile
Broadband USB Modem...”
Possible Causes Suggestions
a. The USB modem is not
properly connected to the
computer.
b. The wrong driver is installed
for the USB modem.
c. There is a resource conflict.
a. Check the USB connection.
b. See “Reinstalling the Sprint
Mobile Broadband USB
Modem Driver” on page 60.
c. See “Resolving Resource
Conflicts” on page 65.
Section 2D: Troubleshooting Tips 59
Error: Splash Screen is Frozen
The splash screen of the Sprint PCS Connection Manager Software
is frozen.
Error: Not in Service
The Sprint PCS Connection Manager Software interface displays
the message, “Not in Service.”
Possible Causes Suggestions
You may have a resource conflict. Restart your PC. If you are unable
to resolve this problem by
restarting your PC, see “Resolving
Resource Conflicts” on page 65.
Possible Causes Suggestions
Inadequate signal strength may
occur for either of these reasons:
a. You are outside the
Nationwide Sprint PCS
Network.
b. You may be inside a building or
near a structure that is causing
radio interference.
a. Verify that you are within the
Nationwide Sprint PCS
Network. Coverage maps are
available at www.sprint.com.
b. Change your location.
60 Section 2D: Troubleshooting Tips
Error: Connection Gets Dropped (Windows® 2000 and XP)
When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established. (The status goes from
“Connecting” and “Connected” back to “Click ‘GO’ to
Connect.”)
Reinstalling the Sprint Mobile Broadband
USB Modem Driver
There is a Sprint Mobile Broadband USB Modem driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the USB modem.
This section provides instructions on verifying that you have the
correct device driver installed.
Possible Causes Suggestions
The connection
properties are
not optimal.
1. Click Start > Connect To > Sprint PCS Vision -
Novatel Wireless (or Sprint PCS Data Link) from the
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4. Click the Settings button.
5. Ensure that Negotiate multi-link for single-link
connections is not selected in the PPP Settings
dialog.
6. Click OK to save your settings.
Note: You must have the Sprint Mobile Broadband USB Modem
installation CD to complete this procedure.
Section 2D: Troubleshooting Tips 61
Windows® 2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager tab.
5. Locate the Sprint Mobile Broadband USB Modem entries by
using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The device should have these driver entries listed
in Device Manager:
䡲The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
䡲The device should appear under Network adapters as
Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).
䡲The device should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband USB Modem by disconnecting the
device. This causes the driver listing for the device to disappear
from the list. Reconnect the device to cause the driver listing to
reappear. You can identify the entries for the Sprint Mobile
Broadband USB Modem by observing which entries are affected
when you disconnect and reconnect the device, or by disabling
Network Adapter (NDIS). (See “Novatel Wireless Network Adapter
(NDIS)” on page 49.)
62 Section 2D: Troubleshooting Tips
Updating the Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Right-click Novatel Wireless Expedite EV-DO Modem.
3. Click the Properties button.
4. Click the Driver tab.
5. Click the Update Driver… button to launch the Update
Device Driver Wizard.
6. Click Next.
7. Select Display a list of known drivers for this device so that I
can choose a specific driver and click Next.
8. Enter C:\Program Files\Novatel Wireless\Sprint\Sprint PCS
Connection Manager\Drivers.
9. Click OK.
10. If the “Digital Signature Not Found” window is
displayed, click Yes.
11. Click Finish. Repeat steps 6-12 as prompted.
If you are prompted to restart your PC, click Yes. Otherwise,
restart your PC from the Start menu. (You must restart your
PC to complete the driver installation.)
The correct driver should then be installed.
Windows® XP
To verify that the correct driver is installed:
1. Uninstall the existing driver.
2. Install the Windows XP driver from the Sprint Mobile
Broadband USB Modem installation CD.
Section 2D: Troubleshooting Tips 63
To uninstall the existing driver:
1. Open the Control Panel by selecting Start > Control Panel.
2. If “Pick a Category” is displayed, select Switch to Classic View.
3. Double-click the System icon.
4. Click the Hardware tab.
5. Click the Device Manager button.
6. Locate the Sprint Mobile Broadband USB Modem entries by
using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The device should have these driver entries listed
in Device Manager:
䡲The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
䡲The device should appear under Network adapters as
Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).
䡲The device should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband USB Modem by unplugging the
USB connector. This causes the driver listing for the USB
modem to disappear from the list. Reinsert the USB modem
again to cause the driver listing to reappear. You can identify
the entries for the Sprint Mobile Broadband USB Modem by
observing which entries are affected when you remove and
replace the USB connector, or by disabling Network Adapter
(NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on
page 49.)
7. Right-click Novatel Wireless Expedite EV-DO Modem.
8. Select Uninstall from the pop-up menu.
9. Click OK to confirm the uninstall.
64 Section 2D: Troubleshooting Tips
The Sprint Mobile Broadband USB Modem listings should be
removed.
Installing the Windows XP Sprint Mobile Broadband USB
Modem Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Remove and replace the Sprint Mobile Broadband USB
Modem to launch the Found New Hardware Wizard.
3. Select Install from a list or specific location (Advanced)
on the first window of the Found New Hardware Wizard
and click Next to proceed.
4. Select the Search for the best driver in these locations radio
button and the Include this location in the search check
box, and then enter C:\Program Files\Novatel
Wireless\Sprint\Sprint PCS Connection Manager\Drivers..
Click Next to proceed to the next window.
5. If a warning appears stating that the Sprint Mobile
Broadband USB Modem has not passed Windows Logo
testing, click Continue Anyway.
6. Click Finish and repeat steps 1 to 5 as prompted.
The correct driver is then installed.
Section 2D: Troubleshooting Tips 65
Resolving Resource Conflicts
The Sprint Mobile Broadband USB Modem requires these system
resources:
䢇1 IRQ.
䢇4096 bytes of I/O space.
䢇2 available communications ports (one modem, one serial).
If these resources are not available to the USB modem, you have a
resource conflict. If another PC device is installed, you may be able
to free the necessary resources simply by ejecting the other device.
Otherwise, you may need to disable another device (such as an
internal modem, infrared device, or network device) to resolve the
resource conflict. This section explains how to disable other
devices.
Windows® 2000
To resolve a resource conflict in Windows 2000:
䊳Disable a device (internal modem, infrared device, or
network card).
Disabling an Internal Modem, Infrared Device, or Network Card
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
Note: You must have your Sprint Mobile Broadband USB Modem
installation CD to complete this procedure.
66 Section 2D: Troubleshooting Tips
5. Locate the device that you want to disable:
䡲If you want to disable an internal modem, expand
the Modem tree by clicking the “+” sign to its left.
䡲If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the “+” sign to its
left.
䡲If you want to disable a network card, expand the
Network Adapters tree by clicking the “+” sign to its
left.
6. Right-click the device you want to disable, choose
Disable from the pop-up menu that appears, and click
OK.
Windows® XP
To resolve a resource conflict in Windows XP:
䊳Disable a device (internal modem, infrared device, or
network card)
Disabling an Internal Modem, Infrared Device, or Network
Card
1. Close all Windows programs and open the Control Panel
by selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
5. Locate the device that you want to disable:
䡲If you want to disable an internal modem, expand
the Modem tree by clicking the “+” sign to its left.
䡲If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the “+” sign to its
left.
Section 2D: Troubleshooting Tips 67
䡲If you want to disable a network card, expand the
Network Adapters tree by clicking the “+” sign to its left.
6. Right click the device you want to disable, choose Disable
from the pop-up menu that appears and click OK.
Additional Troubleshooting Tools
Connection History
Connection History provides you with a detailed record of the
connections established using your Sprint Mobile Broadband USB
Modem. Since Connection History allows you to sort records by
connection name, you can easily distinguish between personal
and business usage. You can also save any of the messages on the
Connection History screen to a log file that you can print out for
your record.
Accessing Connection History
䊳Select Menu > Connection History from the Sprint PCS
Connection Manager Software interface.
About Connection History
The Connection History window displays a table with three
columns: Date/Time, Type, and Duration.
You can select entries by using the arrow keys or your mouse.
Selected entries are highlighted. By default, no entry is selected.
Click the Clear button to access the Clear Connection History
dialog box. Click Yes to confirm the delete or No to cancel.
To generate a text file containing your Connection History:
1. Select File > Export from the Sprint PCS Connection Manager
Connection History Window. A Save As dialog box appears.
68 Section 2D: Troubleshooting Tips
2. In the file name box type a name for the CSV log file
and click Save. The file name is called “Connection
Log.txt” by default, however, you can name the file any
descriptive name you like.
Alert Log
The Alert Log provides a record of all alerts that have been
received while establishing and maintaining your
connections. You can use the Alert Log to help isolate and
resolve connection issues.
Accessing the Alert Log
䊳Select Menu > Alert Log from the Sprint PCS Connection
Manager Software interface.
About the Alert Log
The Alert Log displays a table with four columns: Date/Time,
Alert, Connection Name, and Type.
You can select entries by using the arrow keys on your
keyboard or the mouse. Selected entries are highlighted. By
default, no entry is selected.
Click the Clear button to access the Clear Alert Log dialog box.
Click Yes to confirm the delete or No to cancel.
Device Info & Diagnostics
Device Info & Diagnostics can help identify problems
associated with connecting to the Nationwide Sprint PCS
Network. Device Info & Diagnostics evaluates issues with
your USB port, port configuration, Sprint Mobile Broadband
USB Modem signal strength, the Nationwide Sprint PCS
Network, and more. Once the program runs a diagnostics
check it can recommend possible solutions.
Section 2D: Troubleshooting Tips 69
Accessing Diagnostics
䊳Select Menu > Device Info & Diagnostics from the Sprint PCS
Connection Manager Software interface.
About Device Info & Diagnostics
The Device Info & Diagnostics dialog box allows you to select a
number of ways to troubleshoot or obtain more information
about your Sprint Mobile Broadband USB Modem.
The tests automatically run when the window opens.
To view your system parameters, including installed files:
䊳Click the System Information button.
Information obtained from the System Information sections can
be used to create a report, which can be saved and then sent via
email to a Sprint PCS Customer Service Representative to help
them in troubleshooting your notebook.
70
Section 3
Sprint Power VisionSM
72
Section 3A: Sprint Power Vision 73
Section 3A
Sprint Power Vision
In This Section
⽧Web
⽧Sprint Power Vision FAQs
Sprint Power Vision brings you clarity you can see and hear, with
enhanced, always-on advanced multimedia services like email and
Web browsing that are easy to learn and simple to use. This rich,
colorful graphic experience is a revolutionary way to look at wireless
communications.
74 Section 3A: Sprint Power Vision
Web
Accessing the Web
To access the Web:
1. Start Sprint PCS Connection Manager
by double-clicking
the icon on your desktop.
2. Click GO to launch your Sprint Power Vision connection.
3. Once your Sprint Power Vision connection is
established, you may start your browser application (for
example, Internet Explorer or Netscape Navigator).
Your User Name
When you buy a Sprint Mobile Broadband USB Modem and
sign up for service, you're automatically assigned a user
name. Your user name identifies you on the Nationwide
Sprint PCS Network and is also useful as an address for email
and text messaging, as a way to personalize Internet services,
and as an online virtual identity.
A user name is typically based on the customer’s name and a
number, followed by “@sprintpcs.com.” For example, the third
John Smith to sign up for Sprint PCS Vision services might
have jsmith003@sprint.com as his user name. If you want a
particular user name, you can visit www.sprint.com and get the
name you want – as long as nobody else has it.
Your user name will be automatically programmed into your
USB modem. You don't have to enter it.
Section 3A: Sprint Power Vision 75
Sprint Power Vision FAQs
How will I know when my USB modem is ready for Sprint Power
Vision service?
Your user name (for example, bsmith001@sprint.com) will be
displayed on the Sprint PCS Connection Manager display screen.
How do I sign in for the first time?
You are automatically signed in to Sprint Power Vision services
when you launch Sprint PCS Connection Manager.
How do I know when my USB Modem is connected to
Sprint Power Vision services?
Your USB modem automatically connects when Sprint Power
Vision service is used or an incoming message arrives.
When is my data connection active?
Your connection is active when data is being transferred and
“Connected” appears on the Sprint PCS Connection Manager
display screen.
When is my data connection dormant?
If no data is transmitted or received for approximately 10 seconds,
the connection goes dormant. (The connection can go active again
quickly.) If no data is transmitted or received for an extended
period of time, the connection will terminate.
Can I sign out of data services?
You can sign out without turning off your USB modem, however
you will not be able to browse the Web or use other Sprint Power
Vision services. You may sign in again at any time. To sign out, go
to Settings > Internet > Sign Out in the Sprint PCS Connection
Manager menu.
76 Section 3A: Sprint Power Vision
How can I optimize my settings to achieve faster speeds and
send and receive less data while dialing into my company
network?
For optimized results, work in “Offline” mode and
synchronize periodically to send and receive company email.
Also, save attachments or drag them into desktop folders
before opening them (rather than double-clicking them in
the email).
For more detailed information, see the Microsoft white paper at
http://www.microsoft.com/office/outlook/evaluation/perform.doc.
Section 4
Technical Specifications and
Regulatory Information
78
Section 4A: Technical Specifications 79
Section 4A
Technical Specifications
In This Section
⽧Environmental Specifications
⽧Mechanical Specifications
⽧Software Specifications
⽧Transmitter Specifications
⽧Receiver Specifications
⽧Hardware Specifications
⽧Miscellaneous
This section outlines the environmental and technical specifications for
your new Sprint Mobile Broadband USB Modem.
80 Section 4A: Technical Specifications
Environmental Specifications
Mechanical Specifications
Operating temperature 0° C to +55° C
(32°F to 131° F)
Storage temperature -20° C to +65° C
(-4° F to 149° F)
Humidity 5% to 90% over operating
temperature
Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second
Drop 1 meter drop, no damage – fully
operational
Dimensions (W x D x H) 38 mm x 17 mm x 87 mm
Weight 52 grams
Battery Pack N/A
LED Yes
Antenna External Flip-Up and Internal Mobile
Receive Diversity Antenna
Section 4A: Technical Specifications 81
Software Specifications
Transmitter Specifications
CDMA specification EVDO Rev A
Data service Support
SMS (IS-637) Currently not supported
IOTA Support
OTAPA (IS-683A) Support
PRL (preferred roaming list) Support
Authentication Support
NAM 1
Mobile IP Support
WNP (wireless number portability) Support
Type of multiplexing EVDO and 1xRTT
Normal output power 7-10 dBm
TX Max power 23 dBm
Frequency range 1850 MHz to 1919 MHz
Frequency stability Compliant with CDG1
Bandwidth 1.25 MHz
Occupied bandwidth 1.25 MHz
Modulation method O-QPSK/HPSK
Waveform quality .944
Conducted spurious emission Complies with Title 47, Part 24 of
the FCC Rules
Common RF impedance 50 ohms
82 Section 4A: Technical Specifications
Receiver Specifications
Hardware Specifications
Type of receiving EVDO and 1xRTT
Frequency range 1930 MHZ to 1990 MHz
Bandwidth 1.25 MHz
Occupied bandwidth 1.25 MHz
Modulation method O-QPSK/HPSK
Receiver sensitivity -104 dBm
Inter-modulation spurious response
attenuation
Complies with CDG stage 1
Common RF impedance 50 ohms
Interface type USB Port
Common air interface 1xEVDO
Channel spacing 50 kHz
Chip set QUALCOMMTM MSM6800
Transmitting (max. data rate) Forward link: 3.1 Mbps
Reverse link: 1.8 Mbps
Supply voltage 3.3 V
Battery N/A
Charger (charging time) N/A
Current consumption
Sleep/idle
Average in-use
Max. (peak)
60 mA
400 mA
850 mA
Communication ports USB
Voice capability No support
84
86 Section 4B: Regulatory Information
Regulatory Notices
This device is compliant with Parts 2, 22, and 24 of the FCC
Rules. Operation of this device is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesirable
operations.
In order to comply with FCC RF Exposure requirements, this
device must be installed so that a minimum separation
distance of 4.6mm is maintained between the antenna
and all persons during normal operation.
FCC ID: PKRNVWMCD3000
CAUTION Unauthorized modifications or changes not
expressly approved by Sprint Communications Company L.P.
could void compliance with regulatory rules and thereby your
authority to use this equipment.
WARNING (EMI) – United States FCC Information
This equipment has been tested and found to comply with
the limits pursuant to Parts 2, 22, and 24 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to
radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
Section 4B: Regulatory Information 87
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
䢇Reorient or relocate the notebook PC.
䢇Increase the separation between the equipment and receiver.
䢇Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
䢇Consult the dealer or an experienced radio/TV technician for
help.
WARNING (EMI) – Canada
This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the
interference causing equipment standard entitled “Digital
Apparatus,” ICES-003 of the Department of Communications.
Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur: “Appareils
Numériques,” NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set forth
in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227-19 for civilian agency contracts
or any successor regulations. If further government regulations
apply, it is your responsibility to ensure compliance with such
regulations.
88
Section 5
Safety and
Terms & Conditions
90
92 Section 5A: Safety and Notices
Important Notice
Because of the nature of wireless communications,
transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (i.e., have errors), or be totally
lost. Although significant delays or losses of data are rare
when wireless devices such as the Sprint Mobile Broadband
USB Modem are used in a normal manner with a well-
constructed network, they should not be used in situations
where failure to transmit or receive data could result in
damage of any kind to the user or any other party, including
but not limited to personal injury, death, or loss of property.
SPRINT SPECTRUM L.P. accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted
or received using the Sprint Mobile Broadband USB Modem,
or for failure of the Sprint Mobile Broadband USB Modem to
transmit or receive such data.
Section 5A: Safety and Notices 93
Safety and Hazards
Do not operate the Sprint Mobile Broadband USB Modem in areas
where blasting is in progress, where explosive atmospheres may
be present, near medical equipment, life support equipment, or
any equipment which may be susceptible to any form of radio
interference. In such areas, the Sprint Mobile Broadband USB
Modem MUST BE POWERED OFF. It can transmit signals that could
interfere with this equipment.
Do not operate the Sprint Mobile Broadband USB Modem in any
aircraft, whether the aircraft is on the ground or in flight. In
aircraft, the Sprint Mobile Broadband USB Modem MUST BE
POWERED OFF. When operating, it can transmit signals that could
interfere with various onboard systems.
The driver or operator of any vehicle should not operate the Sprint
Mobile Broadband USB Modem while in control of a vehicle. Doing
so will detract from the driver or operator's control and operation
of that vehicle. In some jurisdictions, operating such
communications devices while in control of a vehicle is an offense.
94
96 Section 5B: Terms and Conditions
Terms and Conditions of Services
Terms and Conditions of Services
(Effective September 1, 2005)
Thanks for choosing Sprint. These terms and conditions are
part of your agreement with Sprint for PCS (CDMA) Services.
Separate terms apply for any iDEN products or services.
Please note these terms may not be the most current version.
You can get a current version of the terms on our Web site at
www.sprint.com or by requesting a copy from us at 1-888-211-
4PCS.
Para solicitar esta literatura en español, por favor contactar a
1-888-211-4PCS (4727).
General. This agreement (“Agreement”) covers the terms on
which we agree to provide and you agree to accept any
service or product we make available to you, including your
wireless services, wireless devices, etc. (collectively
"Services"). You accept this Agreement when you do any of
the following: (a) provide your written or electronic
signature; (b) accept through an oral or electronic statement;
(c) attempt to or in any way use any of the Services; (d) pay for
any Services; or (e) open any materials or package that says
you are accepting when you open it. The Agreement includes
the terms in this document together with the terms
associated with the Services you select (as described in our
marketing materials, e.g., service plan brochures, or on our
Web site). You represent that you are at least 18 years old. In
this document, we use the words “we,” “us,” “our” or “Sprint”
to refer to Sprint Spectrum L.P. and its affiliates doing
business as Sprint PCS.
Agreement. We may change the Agreement at any time with
notice. Any changes to the Agreement are effective when we
Section 5B: Terms and Conditions 97
publish them. If you use our Services or make any payment to us
on or after the effective date of the changes, you accept the
changes. If we change a material term of the Agreement and that
change has a material adverse effect on you, you may terminate
the Agreement without an Early Termination Fee by calling 1-888-
567-5528 within 30 days after the changes go into effect. You
understand and agree that taxes, Universal Service fees and other
charges imposed by the government or based on government
calculations may increase or decrease on a monthly basis, and that
this paragraph does not apply to any increases in such taxes,
Universal Service fees or other charges.
Activating Service. Before activation, we may check your credit and
verify your identity. You must have and maintain satisfactory
credit to receive and continue to receive Services. We may charge a
nonrefundable activation fee, deposit, prepayment or other fee to
establish or maintain Services.
Term Commitments. Unless we specifically tell you otherwise, our
service plans require that you maintain service for a minimum
term (“Term Service Plan”), usually 1 or 2 years. After satisfying
this minimum term, your service plan will continue on a month-
to-month basis unless you have agreed to extend the term for
additional period(s). Certain service, promotional or product offers
may require that you agree to or extend a Term Service Plan. As
discussed below, we may charge you an Early Termination Fee if
you deactivate a Term Service Plan before the end of the term.
Using Services. You agree to not use our Services in an unlawful,
fraudulent or abusive manner. You may not resell or lease Services
to anyone. Sprint is not responsible for any opinions, advice,
statements, services applications or other information provided by
third parties and accessible through our various Services, including
the internet. Neither Sprint , its vendors or licensors guarantees
the accuracy, completeness or usefulness of information that is
obtained through these Services. You are responsible for
evaluating such content. You are also responsible for any use of
98 Section 5B: Terms and Conditions
our Services through any wireless device on your account
including, but not limited to, use by children or minors. We
strongly recommend that you closely monitor any such usage
Changing Services. Changes to Services will generally be
effective at the start of your next full invoicing cycle. In
certain instances, the changes may take place sooner, in
which case your invoice will reflect pro-rated charges. Certain
changes may be conditioned upon payment of an Early
Termination Fee or certain other charges.
Termination of Services. Consistent with this Agreement: (a)
we may terminate Services at any time with notice to you
and, in certain instances, without notice; and (b) you may
terminate Services at any time with prior notice to us. Except
as otherwise provided in this Agreement, IF YOU TERMINATE
YOUR TERM SERVICE PLAN EARLY, OR WE DO SO FOR GOOD
CAUSE, YOU WILL BE REQUIRED TO PAY THE APPLICABLE EARLY
TERMINATION FEE ASSOCIATED WITH YOUR SERVICES. We
will not charge an Early Termination Fee for deactivations
consistent with our Return Policy or for service plans being
provided on a month-to-month basis. If any Services are
terminated before the end of your current invoicing cycle, we
will not prorate charges to the date of termination, and you
will not receive a credit or refund for any unused Services.
Wireless Devices, Numbers & E-mail Addresses. We did not
manufacture your wireless device and we are not responsible
for any defects or for the acts or omissions of the
manufacturer. The only warranties on your device are any
limited warranties extended by the manufacturer directly to
you or passed on to you through us. Your device may not
accept Services directly from any other carrier. You do not
have any rights to any number, e-mail address or other
identifier we may assign to your device or account; you may
not modify, change or transfer any of these except as we
allow or as allowed for by law. In certain instances, you may
Section 5B: Terms and Conditions 99
transfer your number from another carrier to us, or from us to
another carrier. We do not guarantee that transfers to or from us
will be successful. If you transfer your number away from us, the
terms of this Agreement (e.g., Early Termination Fee, etc.) still
apply. If a transfer to Sprint is not successful, you will be
responsible for any discounts provided to you with the purchase of
your device. See our printed in-store materials or visit
www.sprint.com for additional important information on number
transfers.
Coverage. Available coverage areas for Services are generally
identified in our mapping brochures and at www.sprint.com. This
may include coverage on our digital network (the “Nationwide
Sprint PCS Network”) as well as coverage we make available to you
through agreements with other carriers ("off network" or
"roaming" coverage). All coverage maps are high level
representations of outdoor coverage and there are gaps in
coverage within areas shown as covered on the maps. Coverage is
not available everywhere, nor can we guarantee you will receive
coverage at all times, or without interruptions or delays (e.g.,
dropped calls, blocked calls, etc.) in the coverage areas we identify.
Actual coverage and quality of Services may be affected by
conditions within or beyond our control, including network
problems, software, signal strength, your equipment, structures
(including buildings in which you may be located), atmospheric,
geographic, or topographic conditions.
Roaming Coverage. You are roaming anytime your phone indicates
that you are roaming. Roaming coverage is only available with
certain devices and, unless included as part of your Services, will
result in additional charges. Roaming calls placed “manually”
(through an operator or with a credit card) will always incur
separate and additional charges. Depending on your phone
settings, you may automatically roam if there is a gap or
interruption in coverage within the Nationwide Sprint PCS
Network coverage area and roaming coverage areas. See your
100 Section 5B: Terms and Conditions
phone guide for how to adjust phone settings. Certain
features and services may not be available in roaming
coverage areas (including PCS Vision, voicemail, call waiting,
call forwarding, etc.).
Charges. Carefully review the terms of your Services. You will
be assessed charges based on the terms of your Services
including, without limitation, monthly recurring charges and
charges based on actual usage (e.g., charges for long
distance, roaming, call forwarding, directory assistance, etc.).
Airtime and other time based usage charges are calculated
from when your device first initiates contact with a network
until the network connection is broken, whether or not you
were actually successful in connecting to the intended
destination. However, you will not be charged for voice calls
that ring and do not pick up, or if you get a busy signal. For
voice calls received by your device, you are charged from the
time shortly before the phone starts ringing until the call is
terminated. You are charged for an entire voice call based on
the time period in which the call is initiated. Partial minutes
of use are rounded up to the next minute.
Sprint PCS Vision Charges. Vision usage is measured in bytes,
not in minutes. Bytes are rounded up to kilobytes. Usage
rounding occurs at the top of each clock hour while in a
session and at the end of each session and is then charged to
you based on the terms of your Services. Depending on your
Services, usage may be charged against an allowance or on a
fixed price per kilobyte. Usage charges may be rounded up to
the next cent at monthly or other intervals. In certain
instances, you may not know that your session has not
ended. As long as your device is connected to our network,
you will incur data usage charges. You will be charged for all
data directed to the internet address (or “IP address”)
assigned to your device, regardless of who initiates the
activity or whether your device actually receives the data.
Section 5B: Terms and Conditions 101
This includes, but is not limited to, the amount of data associated
with the particular information/item (e.g. game, ringer, email,
etc.), additional data used in accessing, transporting and routing
this information/item on our network, data from partial or
interrupted downloads, re-sent data, and data associated with
unsuccessful attempts to reach websites or use applications.
Based on these and a number of other factors (e.g., the specific
application, network performance, etc.) data used and charged to
you will vary widely, even for the same activity. Estimates of data
usage – for example, the size of downloadable files – will not be
accurate or a reliable predictor of actual usage. Your invoice will
not separately identify the number of kilobytes attributable to
your use of specific sites, sessions or services.
Taxes and Surcharges. We invoice you for taxes, fees and other
charges levied by or remitted directly to federal, state, local or
foreign governments including, without limitation, sales, gross
receipts, Universal Service, use, and excise taxes. If you claim any
tax exemption, you must provide us with a valid tax-exempt
document. Tax exemptions are not applied retroactively. We also
invoice you for surcharges that we collect and keep to pay for the
costs of complying with government programs such as number
pooling and portability, and Enhanced 911 service; these charges
are not the taxes nor government imposed assessments.
Invoicing & Payment. Invoicing cycles and dates may change from
time to time. Monthly recurring and related charges for Services
are generally invoiced one invoicing cycle in advance. Other
charges are invoiced soon after they are incurred. Most usage is
generally applied to the invoicing cycle in which they are incurred,
but in some instances may be applied to subsequent invoicing
cycles. You are responsible for all charges associated with any
device activated on your account, regardless of who used the
device. You must pay all charges by the due date on the invoice.
Past due amounts accrue late charges until paid at the rate of 5%
per month or at the highest rate allowed by law and may result in
102 Section 5B: Terms and Conditions
immediate suspension of your account. If you agree to any
auto-payment option through banking or credit account, we
may initiate payment from the account for all amounts we
invoice you without additional authorization or notice. Based
on your credit or payment history, we may require certain
forms of guaranteed payment as a condition of maintaining
Services. If we invoice you for amounts on behalf of a third-
party, payments received are first applied to amounts due to
us. You may be charged additional fees for certain methods of
payment and for payments denied by a financial institution.
Acceptance of payments (even if marked “paid in full”) does
not waive our right to collect all amounts that you owe us.
Disputed Charges. Disputes concerning any charges invoiced
must be raised within 60 days of the date of the invoice. You
accept all charges not disputed in this time period. Disputes
can only be made by calling or writing us as directed on your
invoice.
Account Spending Limit & Deposits. We may impose an
account spending limit (“ASL”) on any account without notice.
We will notify you of an ASL based on your credit or payment
history and may reduce the ASL at any time with prior notice.
An ASL should not be relied on to manage usage on your
account. We may suspend an account without prior notice
when the account balance reaches the ASL, even if the
account is not past due. Services can be restored upon
payment of an amount that brings the account balance
below the ASL and any past due amounts. If we require a
deposit for you to establish or maintain an account, we will
hold the deposit as partial guarantee of payment for Services.
We may change the deposit amount at any time with notice
for good reason. Except as we allow, a deposit may not be
used to pay any invoice or delay payment. The deposit
amount, the length of time we hold the deposit and changes
to the deposit amount are determined based on your credit
Section 5B: Terms and Conditions 103
and payment history. The rate of interest, if any, on the deposit is
subject to change. We may mix deposits with our other funds. If
your account is terminated for any reason, we may without notice
apply your deposit to any outstanding charges. We may send any
remaining deposit amounts to your last known address within 75
days after account termination. If the funds are returned to us, you
may claim these funds for one year from the date of return. Any
money held during this one-year period will not accrue interest for
your benefit and are subject to a servicing fee charged against the
balance. You forfeit any portion of the money left after the one-
year period.
Other Sprint PCS Vision Terms. You will not receive voice calls while
using Vision. Vision is not available for use with server devices or
host computer applications, other systems that drive continuous
heavy traffic or data sessions, or as substitutes for private lines or
frame relay connections. Unlimited Vision plans/options may not
be used with Sprint PCS phones or smart phones being used as a
modem in connection with other equipment (e.g., computers, etc.)
through use of connection kits or other phone-to-computer/PDA
accessories, or Bluetooth or other wireless technology. We may
terminate services without notice for any misuse. You may have
access to certain games, ringers, screen savers and other items on
our Vision site (“Premium Services”) that are available for an
additional charge. You will be billed for Premium Service
purchases on your Sprint PCS invoice based on the charges as
specified at purchase. Subject to the terms of the content
purchased, we may delete premium and non-premium items
downloaded to any storage areas we may provide, including any
pictures, games and other content. We may limit the amount of
Premium Services you may purchase in a specific timeframe
(month, week, day, or other time period).
Voice Command. Calls to 911 or similar emergency numbers cannot
be placed through the Voice Command feature. See our printed in-
104 Section 5B: Terms and Conditions
store materials or visit www.sprint.com for additional
important information on this option.
Wireless Web. Wireless Web Services may be available
depending on your device and Service plan/option. This is not
a Vision service. Usage is calculated on minutes used and
generally deducts from your Service plan minutes. See our
printed in-store materials or visit www.sprint.com for
additional important information on this option.
Lost or Stolen Equipment. If your device is lost or stolen, please
notify us immediately by calling 1-888-211-4PCS. You are
responsible for all charges incurred before you notify us of the
loss or theft. You agree to cooperate reasonably with us in
investigating suspected unlawful or fraudulent use.
Messaging. You may incur charges in accessing, sending or
receiving messages on your device. We may impose limits on
the number of voicemail, text, email or other messages that
can be retained through your account. Indicators of messages
on your device, including mailbox icons, may not always
provide an up to date indication of new messages and you
may at times need to manually reset or clear your mailbox
indicator. Legitimate messages may be interrupted by
software aimed at prevention of SPAM or similar messages.
Caller ID. If you do not want people you call to receive the
number assigned to your phone, call us at 1-888-211-4PCS for
information about automatic Caller ID blocking. The number
assigned to your phone can be blocked on a per-call basis by
dialing *67 + Destination Number + TALK (or similar key).
Caller ID blocking is not available when using Vision or
Wireless Web services.
TTY Access. A TTY (also known as TDD or Text Telephone) is a
telecommunications device that allows people who are deaf
or hard of hearing, or who have speech or language
disabilities, to communicate by telephone. TTY doesn't work
Section 5B: Terms and Conditions 105
with all devices. If you have a TTY-capable device, it may not
function effectively, or at all, when attempting 911 calls and
should not be relied on for such calls.
Disclaimer of Warranties. WE MAKE NO REPRESENTATIONS OF
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT
ALLOWED BY LAW) ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
CONCERNING YOUR SERVICES OR WIRELESS DEVICE. WE DO NOT
PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND YOU
AGREE TO HOLD US HARMLESS FOR ALL SUCH PROBLEMS.
Limitation of Liability. Neither we nor our vendors, suppliers or
licensors are liable for any damages arising out of or in connection
with any: (a) act or omission by your, or another person or
company; (b) providing or failing to provide Services, including
deficiencies or problems with your wireless device, our network
coverage or Services (e.g., dropped, blocked, interrupted calls/
messages, etc.); (c) traffic or other accidents, or any health-related
claims allegedly arising from the use of Services, any wireless
devices or related accessories; (d) content or information accessed
while using our Services, such as through the internet; (e)
interruption or failure in accessing or attempting to access
emergency services from your phone, including through 911, E911
or otherwise; or (f) events due to factors beyond our control,
including acts of God (including, without limitation, weather-
related phenomena, fire or earthquake), war, riot, strike, or orders
of governmental authority. In the event we are found to be
responsible to you for monetary damages relating to the Services
(including wireless devices), you agree that any such damages will
not exceed the pro-rated monthly recurring charge for your
Services during the affected period.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO
CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY
NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH
106 Section 5B: Terms and Conditions
PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR
OTHER EQUIPMENT USED IN CONNECTION WITH THE
SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS,
LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS
AND SERVICES. THIS SECTION SURVIVES TERMINATION OF
THIS AGREEMENT.
MANDATORY ARBITRATION OF DISPUTES. INSTEAD OF SUING IN
COURT, YOU AND SPRINT AGREE TO ARBITRATE ANY AND ALL
CLAIMS, CONTROVERSIES OR DISPUTES AGAINST EACH OTHER
ARISING OUT OF OR RELATING TO THIS AGREEMEN,
INCLUDING, WITHOUT LIMITATION, THE SERVICES, ANY
PHONES/EQUIPMENT, OR ADVERTISING, EVEN IF IT ARISES
AFTER YOUR SERVICES HAVE TERMINATED, AND INCLUDING
CLAIMS YOU MAY BRING AGAINST SPRINT'S EMPLOYEES,
AGENTS, AFFILIATES OR OTHER REPRESENTATIVES, OR THAT
SPRINT MAY BRING AGAINST YOU (“CLAIMS”). THE FEDERAL
ARBITRATION ACT APPLIES TO THIS AGREEMENT AND ITS
PROVISIONS, NOT STATE LAW, GOVERN ALL QUESTIONS OF
WHETHER A CLAIM IS SUBJECT TO ARBITRATION. THIS
PROVISION DOES NOT PREVENT EITHER YOU OR SPRINT FROM
BRINGING APPROPRIATE CLAIMS IN SMALL CLAIMS COURT,
BEFORE THE FEDERAL COMMUNICATIONS COMMISSION OR A
STATE PUBLIC UTILITIES COMMISSION.
YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT
NOR YOU WILL JOIN ANY CLAIM WITH THE CLAIM OF ANY
OTHER PERSON OR ENTITY IN A LAWSUIT, ARBITRATION OR
OTHER PROCEEDING; THAT NO CLAIM EITHER SPRINT OR YOU
HAS AGAINST THE OTHER SHALL BE RESOLVED ON A CLASS-
WIDE BASIS; AND THAT NEITHER SPRINT NOR YOU WILL
ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF
OF ANYONE ELSE. IF FOR ANY REASON THIS ARBITRATION
PROVISION DOES NOT APPLY TO A CLAIM, WE AGREE TO
WAIVE TRIAL BY JURY.
Section 5B: Terms and Conditions 107
A single arbitrator engaged in the practice of law will conduct the
arbitration. The arbitration will be filed with and the arbitrator will
be selected according to the rules of either JAMS or the National
Arbitration Forum (“NAF”), or, alternatively, as we may mutually
agree. We agree to act in good faith in selecting an arbitrator. The
arbitration will be conducted by and under the then-applicable
rules of JAMS or NAF, wherever the arbitration is filed or, if the
arbitrator is chosen by mutual agreement of the parties, the then-
applicable rules of JAMS will apply unless the parties agree
otherwise. All expedited procedures prescribed by the applicable
rules will apply. We agree to pay our respective arbitration costs,
except as otherwise required by rules of JAMS or NAF, as
applicable, but the arbitrator can apportion these costs as
appropriate. The arbitrator's decision and award is final and
binding, and judgment on the award may be entered in any court
with jurisdiction.
If any party files a judicial or administrative action asserting a
claim that is subject to arbitration and another party successfully
stays such action or compels arbitration, the party filing that
action must pay the other party's costs and expenses incurred in
seeking such stay or compelling arbitration, including attorneys’
fees.
If any portion of this Mandatory Arbitration of Disputes section is
determined to be invalid or unenforceable, the remainder of the
Section remains in full force and effect.
Miscellaneous. You may notify us by calling us at 1-888-211-4PCS,
or use that number to get our current address for written notice.
We may send you notice to your last known address in our
invoicing records, or by calling leaving you a voice message on your
wireless device or home phone. Properly addressed written notice
is effective three days after deposit in the U.S. mail, postage
prepaid. This Agreement is governed by and must be construed
under federal law and the laws of the State of Kansas, without
regard to choice of law principles. If either of us waives or fails to
108 Section 5B: Terms and Conditions
enforce any requirement under this Agreement in any one
instance, that does not waive our right to later enforce that
requirement. If any part of this Agreement is held invalid or
unenforceable, the rest of this Agreement remains in full
force and effect. Section headings are for descriptive, non-
interpretive purposes only. You may not assign this
Agreement to any other person or entity without our prior
written approval. This Agreement (including any referenced
documents and attachments) makes up the entire agreement
between us and replaces all prior written or spoken
agreements.
Index 109
Index
Numerics
1xEV-DO network 4
A
Alert Log 42, 68
B
Bandwidth Optimization 47
C
CDMA Networks 4
Close Button 31
Connection History 42, 67
Connection Preferences 50
Connection Status 32
D
Detail Drawer 28
Device Info & Diagnostics 43
Disable a Device 65
Driver Installation 16
E
Environmental Specifications
80
F
Firmware Updates 19
G
GO Button 35
H
Hardware Specifications 82
I
Indicator Area 28
L
Links 44
Lock Code 54
M
Mechanical Specifications 80
Menu Button 28
Message Area 28
Minimize Button 31
Mode 50
N
NDIS 49
Network Adapter 49
Novatel Wireless Network
Adapter (NDIS) 49
O
Optimization 47
P
Protocol Compression 48
R
Receiver Specifications 82
Roaming Preference 51
S
Safety and Hazards 93
Service Settings 50
Software Specifications 81
Software Updates 44
Sprint PCS
FAQs 75
Sprint PCS Connection
Manager
Establishing and
Terminating Connections
37