Inseego NVWMIFI4510 Cellular/ PCS CDMA and 700 MHz LTE Wireless Router with WLAN User Manual
Novatel Wireless Inc Cellular/ PCS CDMA and 700 MHz LTE Wireless Router with WLAN Users Manual
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Users Manual
© 2011 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change
without notice and should not be construed as a commitment by Novatel Wireless, Inc.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Novatel Wireless™ is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel
Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its
respective owners.
• Novatel Wireless™ and the Novatel Wireless logo™ are trademarks of Novatel Wireless, Inc.
• MiFi® and the MiFi logo® are registered trademarks of Novatel Wireless, Inc.
• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/
or other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
FCC ID: PKRNVWMiFi4510
IC ID: 3229B-MIFI4510
PN: 90026098_R1_DraftD_15Dec2010
Please visit www.novatelwireless.com for the latest information about your device.
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Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features ................................................................................. 5
Package Contents ....................................................................... 6
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Components ................................................................................ 7
LED States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Display States ..........................................................................10
Power Management ........................................................................11
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Caring for Your Device ......................................................................13
Using the MiFi 4510L Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Device for the First Time ..........................................................15
Remove the Tab and Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connect the Device to the Computer with the USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power the MiFi 4510L Device On and O ................................................18
Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power O ..........................................................................18
Activate Your Device ....................................................................18
Properly Remove the Device from Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Conguring Wi-Fi Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Congure Security for the MiFi 4510L Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Device After Setup is Complete ...................................................21
Wi-Fi Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Normal Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting Up a Temporary Hotspot ....................................................22
Mobile Broadband with USB Cable Mode ................................................23
Connect To and Disconnect From the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessing the User Guides ..................................................................24
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Technical Support ..........................................................................58
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Product Specications and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 59
Product Specications ......................................................................60
General ................................................................................60
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3
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Regulatory Statements .....................................................................61
RF Exposure Content ................................................................62
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Limited Warranty and Liability ..............................................................63
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Proper Battery Use and Disposal ............................................................66
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
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5
Overview
Congratulations on your purchase of the Novatel Wireless MiFi 4510L Intelligent Mobile Hotspot for
Mobile Broadband and Wi-Fi!
This device operates over high-speed Mobile Broadband networks in the 800/1900 bands and Wi-
Fi, enabling you to connect at high speeds to the Internet, your corporate Intranet, Wi-Fi enabled
devices, and access your email virtually anywhere!
The MiFi4510L device is an Intelligent Mobile Hotspot, empowering you with high-speed data
access as well as Wi-Fi connectivity.
Features
•Connect to High-Speed Wireless Data
•Benefit from Wi-Fi Connectivity
Choose between Two Operating Modes: Mobile Broadband with USB Cable or Wi-Fi
NOTE See “System Requirements” on page 6 for a complete list of supported operating systems.
•Manage Wireless Network Activity
•MiFi Settings is an easy-to-use web-based interface that allows you to manage, monitor,
and customize your Wi-Fi and Mobile Broadband connection when the device is in Wi-Fi
mode (e.g., when not connected with a USB cable).
•Advanced embedded antenna design
•VPN capability
•Auto connectivity options
•2-Way Short Messaging Service (SMS)
•NDIS configuration
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6
Package Contents
The Novatel Wireless MiFi4510L package includes:
•Novatel Wireless MiFi4510L
•AC wall charger
•Lithium-ion battery
•Storage pouch
•microUSB cable
•Quick reference guide
•Driver software included on the device (no CD required)
System Requirements
If you want to install the driver software and use MiFi4510L in USB Cable mode, your computer
must meet the following requirements:
•Supported operating systems (USB Cable mode only)
•Windows® 2000, XP (SP2 or higher), Vista, 7
•Mac OS® X v10.4 or higher
•Internet browser software. For example: Microsoft Internet Explorer 6.0 or higher, Firefox,
Safari, Opera, Chrome
•Driver software included on the device (no CD required)
•USB port: Type A, v1.1 supported; v2.0 high speed recommended
•Wi-Fi (802.11b or higher)
•Hard drive: 100 MB free hard disk space
•Memory (RAM): 128 MB
If you want to use Wi-Fi mode only, your computer needs Wi-Fi capability and Internet browser
software only.
Your device must have data service to function properly. See Activate Your Device on page 18.
Software
If you connect the MiFi4510L device to your computer for the rst time, the driver software
automatically installs itself on your computer. The software is included on the MiFi 4510L device (no
CD required).
The device has two modes: Mobile Broadband (USB Cable) mode, and Wi-Fi mode. In both cases
you can change the device settings with the web-based MiFi Settings.
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7
Components
[IMAGE FORTHCOMING]
Display: Shows the user the device status, including network signal strength, roaming
status, battery status, email/SMS new message status, GPS on/o status, and the number of
users connected with Wi-Fi. See Display States on page 10.
Power Button: Powers the device on and o.
LED: Shows the device status, including connection and error states. See LED States on page
9.
[IMAGE FORTHCOMING]
microUSB Connector: The AC charger and USB cable connect here.
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8
[IMAGE FORTHCOMING]
SIM Card Slot: The SIM card is installed here.
Battery Compartment: The battery contacts connect here.
Master Reset Button: Insert a paperclip in the small hole the device to factory settings. See
How do I reset MiFi back to factory settings? on page 57.
Battery Removal Divot: When the battery is installed, insert a ngernail here to easily
remove it.
Network Name and Password Label (Not shown): The precongured name of your network
(SSID) and your network password (also called a network key) are printed on the back of
your device.
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9
LED States
LED Color Status Description
No Light O The device is powered o or otherwise is not getting power.
BLUE Solid
Blinking
The device is powered on and not connected to the network;
LTEservice is available.
The device is powered on and connected to the LTE network.
Theblink rate corresponds to the connection speed.
GREEN Solid
Blinking
The device is powered on and not connected to the network;
2G/3G service is available.
The device is powered on and connected to the 2G/3G network.
Theblink rate corresponds to the connection speed.
Red Blinking If this occurs during activation, no SIM card is inserted. All other
times, this indicates an error. See Troubleshooting on page 54.
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10
Display States
Display Icon Status Description
No icons [icon] The display is o, and the LED
is also o
The device is powered o or otherwise is not
getting power.
Network
signal
strength
[icon] An antenna with bars More bars indicate stronger signal.
Battery
status
[icon] A battery outline lled with
bars; while charging, the bars
cycle from 0-4 bars. When
fully charged, the bars are
static.
When the battery has 5%
or 15 minutes of charge
remaining, the battery outline
blinks on and o every two
seconds.
More bars indicate more battery life.
If the device LED and display are all o except
for the battery icon, the device is in low-power
Standby mode. See Power Management on
page 53. This means the device is charging while
connected to a computer, but the device is
not connected to the network.
Roaming
indicator
[icon] Present or not present If the icon is present, the device is roaming on
another carrier’s network.
Email/SMS
icon
[icon] Present or not present If the icon is present, a new email or SMS
message is waiting.
GPS on/o
status icon
[icon] Present or not present If the icon is present, the GPS feature is turned
on.
No. of
Wi-Fi users
connected
[icon] Number The number indicates the number of Wi-Fi
users connected to the device.
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11
Power Management
Your device will work from its battery or when plugged into a power source.
•Battery — The battery lasts for up to seven hours. Charge the battery by plugging in the AC
adapter. While the battery is charging the battery icon bars blink. When the battery is fully
charged, the battery icon is solid.
•Wall power — You can use the device when it is plugged into a wall socket. The MiFi battery
charges while it is plugged in.
•USB power from a computer — You can use the device as a USB modem while plugged into
the USB port of a computer, using a microUSB cable. The battery charges while it is plugged
in. Charging the battery through the USB port is slower than charging it with wall power.
Before using the MiFi 4510L device, read the battery safety information in the “Safety Hazards”
section of this guide. See Proper Battery Use and Disposal on page 66.
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12
Battery Tips
WARNING ! Use only batteries and chargers with your device that have been approved by
your service provider or by Novatel Wireless. Always use Novatel Wireless original batteries and
chargers. The warranty does not cover damage caused by non-Novatel Wireless batteries and/or
chargers.
•It normally takes at least four hours to fully charge the battery.
•Do not use sharp objects to access the battery well, this may damage the device and the
battery.
•Do not use excessive force to remove the battery or to access the battery well.
•If your MiFi device is connected to a computer using a USB cable, the battery charges.
•When one device is accessing mobile data while your MiFi device is using battery power, the
device lasts up to four hours.
•The battery discharges more rapidly as additional devices access your MiFi device.
•Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
•Your device also works with an approved car charger.
•New batteries or batteries stored for a long time may take more time to charge.
•When charging your battery, keep it near room temperature.
•When storing your battery, keep it uncharged in a cool, dark, dry place.
•Never expose batteries to temperatures below -10°C (14°F) or above 45°C (113°F).
•Never leave the device in an unattended vehicle due to uncontrollable temperatures that
may be outside the desired temperature for this device.
•Some batteries perform best after several full charge/discharge cycles.
•It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
IMPORTANT Whenever you remove or insert either the battery or the SIM card, ensure your
MiFi device is not connected to any device or power source. Never use tools, knives, keys, pens or
any type of object to force the door open or to remove the battery. Using any of these types of
objects could result in puncturing the MiFi battery.
WARNING ! The failure to use approved batteries and chargers may increase the risk that your
device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property
damage. To avoid risk of explosion, never dispose of batteries in a fire.
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13
Caring for Your Device
Like any electronic device, the device must be handled with care to ensure reliable operation.
Novatel Wireless recommends the following guidelines:
•Protect the device from liquids, dust, and excessive temperatures.
•Do not apply adhesive labels to the device; they might cause the device to potentially
overheat and they might alter the performance of the antenna.
•The USB connector should plug easily into your computer’s standard Type A USB port. Do not
force the device into a port, as doing so might damage the connector.
•Remove the device from your computer before transporting it.
•Store the device in a safe place when not in use.
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15
Using the Device for the First Time
IMPORTANT Do not connect the MiFi 4510L device to a USB hub, as it might not provide
sufficient power.
To get started, follow these steps.
Conrm your computer meets the minimum system requirements. See System
Requirements on page 6.
Remove the tab and charge the battery. See Remove the Tab and Charge the Battery on
page 16.
Activate the MiFi 4510L device. See Activate Your Device on page 18.
Connect the device to your computer using Wi-Fi.
(Optional) Connect the device to your computer with the USB cable. See Connect the Device
to the Computer with the USB Cable on page 17.
IMPORTANT The MiFi 4510L device requires an activated account with a network operator to
function.
If you decide to connect the MiFi 4510L device to your computer, the device includes drivers in its
ash memory so no installation CD is needed. The device automatically installs the software the rst
time it is inserted into the computer’s USB port.
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16
Remove the Tab and Charge the Battery
IMPORTANT Before you use your device, be sure to charge the battery for at least four hours
to ensure a full initial charge.
The MiFi 4510L device requires an activated account with a network operator.
To insert and charge the battery
Press the button and then slide the cover to open the battery compartment, located on the
bottom of the device.
[IMAGE FORTHCOMING]
A plastic tab separates the gold-colored contact points in the battery compartment. Pull to
remove the plastic tab.
[IMAGE FORTHCOMING]
Once the tab is removed, replace the cover to close the battery compartment.
[IMAGE FORTHCOMING]
Connect the microUSB end of the AC wall charger to the microUSB port of the device as
shown.
[IMAGE FORTHCOMING]
Plug the other end of the AC wall charger into the appropriate electrical outlet. Charge for at
least four hours.
CAUTION! Use only batteries and chargers with your device that have been approved by
Novatel Wireless. The failure to use approved batteries and chargers may increase the risk that
your device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or
property damage.
You are now ready to connect your computer or other wireless device to the MiFi 4510L device. You
can also optionally connect the MiFi 4510 device to your computer to install the drivers.
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17
Connect the Device to the Computer with the USB Cable
To connect the device to the computer
Grip the MiFi 4510L device by its sides and gently connect the small end of a microUSB cable
to the microUSB port on the device.
The cable should t easily into the device. Do not force the cable into the device as this might
damage both the cable and the device.
Connect the large end of the microUSB cable to your computer’s USB port.
The cable should t easily into the port. Do not force the cable into the port as this might
damage both the cable and the port.
[IMAGE FORTHCOMING]
NOTE If you have difficulty inserting the cable into your computer’s USB port, verify that you are inserting
the cable in the correct orientation and that you are using a Type A USB port.
The following occurs:
The status icon appears in the system tray / notication area (Windows) or in the menu bar
(Mac).
n
The MiFi 4510L device is powered on automatically and begins charging.
IMPORTANT The recommended minimum distance between you and the device is 8 inches.
Extend the microUSB cable so MiFi is at least 8 inches from your body.
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18
Power the MiFi 4510L Device On and O
Power On
Press the Power Button until the network signal strength icon appears on the display and the
LED turns on green or blue.
Power Off
If the device is plugged into your computer with the USB Cable, unplug the USB cable from
the device rst.
Press and hold the Power Button until the display and LED shuts o.
Activate Your Device
IMPORTANT The MiFi 4510L device requires an activated account with a network operator to
function.
[Content TBD]
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19
Properly Remove the Device from Your Computer
IMPORTANT Be sure to disconnect from the network before you remove the device
from your computer. Disconnecting from the network avoids potential problems such as
automatic shutdown or screen freezing.
The MiFi 4510L device’s USB technology allows you to safely remove the device from your computer
at any time when you are not connected to the network.
Quick removal
End your network session.
Ensure the device is powered o.
Gently grip the USB cable on both sides and pull straight out to avoid damaging the USB
connectors.
Standard unplug/eject hardware removal (Windows and Mac OS X)
End your network session.
Ensure the device is powered o.
Windows only: Right-click the Safely Remove Hardware icon in the Windows notication area,
click Safely Remove Hardware, click the device, and then click Stop (Windows 2000, XP, Vista) or
Eject (Windows 7).
Gently grip the USB cable on both sides and pull straight out to avoid damaging the USB
connectors.
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20
Conguring Wi-Fi Mode
The MiFi Settings Web-based User Interface (MiFi Settings) is used to congure the MiFi 4510L
device for Wi-Fi mode. In Wi-Fi mode, there is no USB connection from your computer to the MiFi
4510L device; the connection to the MiFi 4510L device is wireless using Wi-Fi.
IMPORTANT The device must be activated before you configure Wi-Fi mode. See Activate
Your Device on page 18.
The battery must be fully charged before you configure Wi-Fi mode. See Remove the Tab and
Charge the Battery on page 16.
Configure Security for the MiFi 4510L Device
The MiFi 4510L device comes from the factory with security enabled. A sticker on the back panel
includes the name of the wireless network (SSID) and the network password. You can change the
security settings with the MiFi Settings Wi-Fi screen. See Wi-Fi on page 32.
Connect to MiFi Settings
Turn on your computer and turn on the MiFi 4510L device.
The MiFi 4510L device’s LED should be solid green or blue, indicating the device is in service
and ready to connect. The MiFi 4510L device broadcasts its own wireless network.
On your computer, use the Wi-Fi manager (Windows) or the AirPort menu bar icon
(MacOSX) to connect wirelessly to the the MiFi 4510L device wireless network.
Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you
use the native application or third-party software.
Generally you click an icon in the Windows notification area where you can select View Available
Wireless Networks, or click the Airport icon in the menu bar on a Mac. If you are unfamiliar with
wireless networking on your computer, consult the computer help system.
Connect to the network name found on the sticker on the device. The name includes
MiFi4510L.
Open your browser and type http://192.168.1.1 into the address bar. Then press the Enter or
Return key.
The Welcome screen opens. See Welcome on page 27.
Type the password admin in the Login eld in the upper right corner of the window.
The Welcome screen changes to the Home screen. See Home on page 30.
For more information about MiFi Settings, see “Conguring MiFi Settings” on page 26.
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21
Using the Device After Setup is Complete
The MiFi 4510L device has two modes: Mobile Broadband with USB Cable mode or Wi-Fi mode.
Wi-Fi Mode
You can use the MiFi 4510L device as a wireless hotspot to connect your computer and/or (up to a
total of ve) other Wi-Fi enabled devices to the mobile broadband network.
You can customize the MiFi 4510L device’s settings using MiFi Settings. See Conguring MiFi
Settings on page 26.
Normal Use
•The MiFi 4510L device is not connected to a computer.
•The MiFi 4510L device is powered on as soon as you press the power button and the display
turns on.
•The on the device becomes green or blue and blinks according the connection speed.
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22
Setting Up a Temporary Hotspot
You can use the device to set up a temporary hotspot to allow a maximum of ve connections to
your the MiFi 4510L device at one time.
The Temporary Hotspot prole is pre-set on your device. It generates a temporary network name
(SSID) and network key so you can allow others to connect to your device without having to change
your secure prole’s security settings.
[IMAGE FORTHCOMING]
Set up a Temporary Hotspot
To set up a Temporary Hotspot, follow these steps.
Connect to MiFi Settings and log in. See Conguring MiFi Settings on page 26.
Go to the Wi-Fi screen. See Wi-Fi on page 32.
On the Wi-Fi screen, select Temporary Hotspot as the selected prole.
A new (temporary) network name (SSID) and network key (Wi-Fi passkey) appears. Typically
the temporary network name is the secure prole name with “Temp” added, and the
temporary network key is “12345.”
Tip! Click Generate to create a new network name and network key.
Click Apply. Others can now use the temporary network name (SSID) and network key to
connect to your device.
For more information about changing proles, see “Wi-Fi” on page 32.
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23
Mobile Broadband with USB Cable Mode
You can use the MiFi 4510L device as a USB modem to connect your computer to the mobile
broadband network.
Connect the device to a computer
Connect the device to your computer’s USB port with a microUSB cable.
See Connect the Device to the Computer with the USB Cable on page 17.
Turn on the device. Although the device is powered on, it does not automatically connect to
the Internet.
If sound eects are enabled, the computer might beep.
Connect To and Disconnect From the Network
[TBD, use MiFi Settings]
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24
Accessing the User Guides
You can access the User Guides on the device.
•The MiFi 4510L Device Product User Guide – Explains The MiFi 4510L device’s hardware
features and Wi-Fi conguration
To access the User Guides (Windows)
Connect the device to your computer’s USB port with the included microUSB cable.
See Connect the Device to the Computer with the USB Cable on page 17.
Go to My Computer > Devices with Removable Storage.
TBD
To access the User Guides (Mac OS X)
Connect the device to your computer’s USB port with the included microUSB cable.
See Connect the Device to the Computer with the USB Cable on page 17.
Open a Finder window.
TBD
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Overview
When properly installed, MiFi4510L is a highly reliable product. Most problems are caused by one
of these issues:
•System resources required by the device are being used by other devices.
•Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
The following tips can help solve many common problems encountered while using the device.
First Steps
•Make sure you are using the device in the correct geographic region.
•Ensure that your wireless coverage extends to your current location.
•Ensure you have an active subscription plan.
•Restarting your computer and your modem can resolve many issues.
IMPORTANT Before contacting support, be sure to restart both your computer and your
device.
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Common Problems and Solutions
The following are some common problems and solutions.
Windows only: What if my software drivers didn’t install automatically?
Your computer’s USB port might not work properly. You can try a dierent USB port or install
the driver software manually.
My computer does not start when the device is inserted. I experience an error
or a blank screen.
When this happens, remove the device and restart the computer.
The device contains internal memory which behaves like a CD-ROM. Some computers,
depending on the system BIOS settings, might try to start from the device’s internal memory
instead of the Hard Drive. The computer might show a black screen with a cursor or an error
message about a non-bootable disk. This behavior is similar to using any non-bootable CD in
your CD-ROM drive.
I cannot install the software drivers.
You might not have administrator privileges.
1. Contact your system administrator (if applicable).
2. Log on to your computer as an administrator, or create a user account with administrator
privileges.
I still cannot connect to the network after trying First Steps. See First Steps on
page 55.
Your Connection Type in the active connection prole might be incorrect. Use the Prole
Manager to verify your settings.
Your access point name (APN) settings, username, or password in the active connection prole
might be incorrect. Use the Prole Manager to verify your settings.
My MiFi powered off when I plugged it in to the wall charger. Why?
This occurs if any power settings are activated once the device is plugged into the wall charger.
Manually press the power button to turn it back on.
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My MiFi just powered off without my pressing the power button. Why?
This may occur under any of the following circumstances.
» Pressing the Master Reset button.
» Restarting the device.
» Switching proles.
» Restoring the conguration settings.
» Battery depleted.
Manually press the power button to turn it back on.
If the battery is depleted, charge the device with the wall charger or USB cable.
How do I reset MiFi back to factory settings?
The master reset button is in a small hole located on the bottom of the device, under the battery
cover. This button returns the device to factory settings, including re-setting the network name
(SSID) and network key (Wi-Fi passkey) to those printed on the sticker axed to the back of the
device.
1. Place one end of an unfolded paper clip in the master reset button hole.
2. Press the paper clip on the button until the LED blinks green one full blink and then a very
brief blink (about ve seconds).
How do I reset the Access Point and Router settings back to factory settings?
When MiFi is in Wi-Fi mode, you can connect to MiFi Settings by connecting your computer to the
MiFi wireless network and going to http://192.168.1.1 in your browser.
Connect to the Diagnostics screen. See Diagnostics on page 48. The Diagnostics screen has a Reset to
Factory Defaults button. This button resets all Access Point and Router settings to their factory default
values. All existing settings are lost.
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Technical Support
Customer Service
IMPORTANT Before contacting support, be sure to re-start both your computer and the
device.
For more information about your device, please visit www.novatelwireless.com.
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Product Specications
General
Name: Novatel Wireless MiFi4510L
Model: MiFi 4510L
Approvals: FCC (North America); CDG
Weight: 58 g / 2.05 oz
Dimensions (with USB folded out): 90 mm x 60 mm x 8.8 mm,
3.54 in x 2.36 in x 0.35 in
Wireless Network – Dual Mode: LTE, CDMA 1X/EV-DO Rev A
Wireless Network –
Wi-Fi Mode
802.11 b/g/n
Battery
Size
Time required for full charge when charging
from the AC Charger
Time required for full charge when charging
from the computer microUSB cable
1150 mAh
2.5 hours (when not in use)
7-8 hours (when not in use)
Interface Type: Type A USB Port for microUSB cable
(included)
Technology/Bands
Technology: LTE, CDMA Rev A, Rev 0, 1XRTT
Band Designation: LTE 700 MHz
CDMA 1x/EV-DO RA; 800/1900 MHz
Environmental
Operating Temperature: -10 ° C to +45° C (14°F to 113° F)
Storage Temperature: -20° C to 25° C (-4° F to 77° F)
Drop: 1 meter (3.28 feet) drop, no damage – fully operational
Vibration Stability: 5 Hz to 500 Hz, 0.1 octave/second
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61
Regulatory Statements
Federal Communications Commission Notice (FCC – United States)
Electronic devices, including computers and wireless modems, generate RF energy incidental to their
intended function and are therefore subject to FCC rules and regulations.
This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device,
pursuant to part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a residential
environment.
This equipment generates radio frequency energy and is designed for use in accordance with the
manufacturer’s user manual. However, there is no guarantee that interference will not occur in any particular
installation. If this equipment causes harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, you are encouraged to try to correct the interference by
one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is
subject to the following two conditions.
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired
operation.
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION
MAY VOID THE WARRANTY. THE MiFi 4510L MODEM IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR
TUNING IS REQUIRED. CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT
SERVICING YOUR WIRELESS COMMUNICATION DEVICE.
FCC CAUTION: Any changes or modication not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.
MODIFICATIONS: The FCC requires that you be notied that any changes or modications made to this
device that are not expressly approved by Novatel Wireless, Inc. may void your authority to operate the
equipment.
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NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in
conjunction with any other antenna or transmitter, unless specically authorized by Novatel Wireless
Technologies.
RF Exposure Content
FCC Equipment Authorization ID: PKRNVWMiFi4510
This device is authorized for use in mobile and portable applications. At least 12 mm (0.5 inches) of
separation between the antenna and the user’s body must be maintained at all times.
This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves.
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Wireless Communications
IMPORTANT Due to the transmission and reception properties of wireless communications,
data occasionally can be lost or delayed.
This can be due to the variation in radio signal strength that results from changes in the
characteristics of the radio transmission path. Although data loss is rare, the environment where you
operate the modem might adversely aect communications.
Variations in radio signal strength are referred to as fading. Fading is caused by several dierent
factors including signal reection, the ionosphere, and interference from other radio channels.
Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from
the delays or errors in data transmitted or received with the MiFi4510L device, or failure of the
MiFi4510L device to transmit or receive such data.
Limited Warranty and Liability
Novatel Wireless, Inc. warrants for the 12-month period immediately following receipt of the
Product by Purchaser that the Product will be free from defects in material and workmanship under
normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement,
at Novatel Wireless’ option, of defective or non-conforming materials, parts or components. The
foregoing warranties do not extend to (I) non conformities, defects or errors in the Products due
to accident, abuse, misuse or negligent use of the Products or use in other than a normal and
customary manner, environmental conditions not conforming to Novatel Wireless’ specication, of
failure to follow prescribed installation, operating and maintenance procedures, (II) defects, errors or
nonconformity’s in the Product due to modications, alterations, additions or changes not made in
accordance with Novatel Wireless’ specications or authorized by Novatel Wireless, (III) normal wear
and tear, (IV) damage caused by force of nature or act of any third person, (V) shipping damage,
(VI) service or repair of Product by the purchaser without prior written consent from Novatel
Wireless, (VII) products designated by Novatel Wireless as beta site test samples, experimental,
developmental, reproduction, sample, incomplete or out of specication Products, or (VIII) returned
products if the original identication marks have been removed or altered.
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Safety Hazards
Do not operate MiFi4510L in an environment that might be susceptible to radio interference
resulting in danger, specically:
Areas where prohibited by the law
Follow any special rules and regulations and obey all signs and notices. Always turn o the host
device and remove the device from the USB port when instructed to do so, or when you suspect
that it might cause interference or danger.
Where explosive atmospheres might be present
Do not operate your device in any area where a potentially explosive atmosphere might exist.
Sparks in such areas could cause an explosion or re resulting in bodily injury or even death. Be
aware and comply with all signs and instructions.
Users are advised not to operate the device while at a refueling point or service station. Users are
reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and
distribution areas), chemical plants or where blasting operations are in progress.
Areas with a potentially explosive atmosphere are often but not always clearly marked. Potential
locations can include gas stations, below deck on boats, chemical transfer or storage facilities,
vehicles using liqueed petroleum gas (such as propane or butane), areas where the air contains
chemicals or particles, such as grain, dust or metal powders, and any other area where you would
normally be advised to turn o your vehicle engine.
Near medical and life support equipment
Do not operate your device in any area where medical equipment, life support equipment, or near
any equipment that might be susceptible to any form of radio interference. In such areas, the host
communications device must be turned o. The device can transmit signals that could interfere
with this equipment.
On an aircraft, either on the ground or airborne
In addition to FAA requirements, many airline regulations state that you must suspend wireless
operations before boarding an airplane. Please ensure that the host device is turned o and your
modem is removed from the USB port prior to boarding aircraft in order to comply with these
regulations. The modem can transmit signals that could interfere with various onboard systems and
controls.
While operating a vehicle
The driver or operator of any vehicle should not operate a wireless data device while in control of a
vehicle. Doing so will detract from the driver or operator’s control and operation of that vehicle. In
some countries, operating such communications devices while in control of a vehicle is an oense.
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Electrostatic discharge (ESD)
Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native
connection software might attempt to reinitialize the device should a substantial electrostatic
discharge reset the device. If the software is not operational after an ESD occurrence, then restart
your computer.
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Proper Battery Use and Disposal
IMPORTANT In event of a battery leak:
• Do not allow the liquid to come in contact with the skin or the eyes. If contact has been
made, wash the affected area with large amounts of water and seek medical advice
• Seek medical advice immediately if a battery has been swallowed
• Communicate the appropriate steps to be taken if a hazard occurs. Due to the transmission
and reception properties of wireless communications, data occasionally can be lost or
delayed.
Please review the following guidelines for safe and responsible battery use.
•Do not disassemble or open, crush, bend or deform, puncture, or shred.
•Do not modify or remanufacture, attempt to insert a foreign object into the battery, immerse
or expose to water or other liquids, or expose to re, explosion, or other hazard.
•Only use the battery for the system for which it was specied.
•Only use the battery with a charging system that has been qualied with the system per
this standard. Use of an unqualied battery or charger may present a risk of re, explosion,
leakage, or other hazard.
•Do not short circuit a battery or allow a metallic or conductive object to contact the battery
terminals.
•Replace the battery only with another battery that has been qualied with the system per
this standard. Use of an unqualied battery may present a risk of re, explosion, leakage, or
other hazard.
•Promptly dispose of used batteries in accordance with local regulations.
•Battery usage by children should be supervised.
•Avoid dropping the device or battery. If the device or the battery is dropped, especially on a
hard surface, and the user suspects damage, take it to a service center for inspection.
•Improper battery use may result in a re, explosion, or other hazard.
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Glossary
6
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Glossary
3G — Third Generation. 3G refers to the third generation of mobile telephony technology.
4G — Fourth Generation. 4G refers to the fourth generation of mobile telephony technology.
802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands.
bps — bits per second. The rate of data flow.
Broadband — High-capacity high-speed, transmission channel with a wider bandwidth than
conventional modem lines. Broadband channels can carry video, voice, and data simultaneously.
CDMA — Code Division Multiple Access. It is the underlying channel access method used by some
mobile phone standards.
DHCP — Dynamic Host Configuration Protocol. Software found in servers and routers that
automatically assigns temporary IP addresses to clients logging into an IP network.
DHCP Server — A server or service with a server that assigns IP addresses.
DNS — Domain Name System. A system for converting host names and domain names into IP
addresses on the Internet or on local networks that use the TCP/IP protocol.
ESN — Electronic Serial Number. A unique 32-bit number embedded in a wireless device that
identifies the device.
Firewall — A hardware or software boundary that protects a network or single computer from
unwanted outside traffic.
Firmware — A computer program embedded in an electronic device. Firmware usually contains
operating code for the device.
GPS — Global Positioning System. A radio-based navigation system that allows users to determine
their location. The device uses satellite data to calculate its position. Commonly used in mapping and
navigation systems.
Host Name — The unique name by which a network-attached device is known on a network.
Hotspot — A WiFi (802.11) access point or the area covered by an access point. Used for connecting
to the Internet.
Hot-Swappable — The ability to safely remove and replace a component (for example, a memory
card or USB device) from a device or computer while it is powered on.
HTTP — Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web
over the Internet.
ICCID — Integrated Circuit Card IDentification. A serial number stored in and engraved or printed on a
SIM card that internationally identifies the card.
IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional society
that promotes standardization in technical disciplines.
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IP — Internet Protocol. The mechanism by which packets are routed between computers on a
network.
IP Type — The type of service provided over a network.
IP address — Internet Protocol address. The address of a device attached to an IP network (TCP/IP
network).
ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet
connection service. (See Network Operator)
Kbps — Kilobits per second. The rate of data flow.
LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity
(such as inside an office building), communicate with one another. It does not use common carrier
circuits though it can have gateways or bridges to other public or private networks.
MAC Address — Media Access Control. A number that uniquely identifies each network hardware
device. MAC addresses are 12-digit hexadecimal numbers.
MEID — Mobile Equipment IDentifier. A globally unique number for a physical piece of mobile station
equipment.
Mbps — Megabits per second.
microSD / microSDHC — A small, removable flash memory card available in various storage sizes.
Some products have a slot that allows them to utilize this external memory.
MSID — Mobile Station IDentifier. A number for a mobile phone that identifies that phone to the
network. These numbers are carrier specific.
NDIS — Network Driver Interface Specification. NDIS is a Windows specification for how
communication protocol programs (such as TCP/IP) and network device drivers should communicate
with each other.
Network Mask — A number that allows IP networks to be subdivided for security and performance.
Network Operator — The vendor who provides your wireless access. Known by different names in
different regions, some examples are: wireless provider, network provider, and service provider.
Network Technology — The technology on which a particular network provider’s system is built; such
as CDMA and EVDO.
Port — A virtual data connection used by programs to exchange data. It is the endpoint in a logical
connection. The port is specified by the port number.
Port Forwarding — A process that allows remote devices to connect to a specific computer within a
private LAN.
Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP
host. Certain port numbers are standard for common applications.
Protocol — A standard that enables connection, communication, and data transfer between
computing endpoints.
PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which
networks to connect with when you are roaming. (Network operator specific)
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Protocol — A standard that enables connection, communication, and data transfer between
computing endpoints.
Proxy — A firewall mechanism that replaces the IP address of a host on the internal (protected)
network with its own IP address for all traffic passing through it.
PUK code (Pin Unlock Key) — A PUK is required when you enter an incorrect PIN 3 times. After
entering the wrong PIN 3 times, the SIM card is disabled.
RAS — Remote Access Service. A Windows NT/2000 Server feature that allows remote users access to
the network from their Windows laptops or desktops via modem.
Rev A — CDMA EV-DO Rev. A is a leading-edge wireless technology with higher data rates and higher
system capacity. It is a fully backward compatible standard and remains interoperable with deployed
EV-DO networks and devices around the world. The increased data rates on Rev. A’s physical layer
enable richer applications and services. For more information, visit www.cdg.org.
Router — A device that directs traffic from one network to another.
SIM — Subscriber Identification Module. Found in GSM network technology, the SIM is a card
containing identification information for the subscriber and their account. The SIM card can be moved
to different devices.
SMS — Short Message Service. A service for sending short messages of up to 160 (224 in 5-bit mode)
characters to mobile devices. SMS is also known as text messaging.
SSID — Service Set IDentifier. The name assigned to a WiFi network.
TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used
for the Internet and other similar networks.
UI — User Interface. The part of a software application or hardware device that a user sees and
interacts with.
USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer,
mobile modem, etc. USB connectors may be used for data transfer or charging.
USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and
peripheral devices have a cable with a Type A plug. Peripherals that do not have an attached cable
have a square Type B socket on the device and a separate cable with a Type A and Type B plug. Ports
and connectors are available in different sizes (for example, standard, mini, and micro).
VPN — Virtual Private Network. A secure private network that runs over the public Internet.
Commonly used to connect to an office network from elsewhere.
WAN — Wide Area Network. A public network that extends beyond architectural, geographical, or
political boundaries (unlike a LAN, which is usually a private network located within a room, building,
or other limited area).
WCDMA — Wideband Code-Division Multiple Access. A 3G mobile wireless technology that promises
much higher data speeds to mobile and portable wireless devices. Another name for UMTS.
WEP — Wired Equivalent Privacy. An IEEE standard security protocol for 802.11 networks. Superseded
by WPA and WPA2.
WiFi — Wireless Fidelity. Any system that uses the 802.11 standard developed and released in 1997 by
the IEEE.
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WiFi Client — A wireless device that connects to the Internet via WiFi.
WPA/WPA2 — WiFi Protected Access. A security protocol for wireless 802.11 networks from the WiFi
Alliance.
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