Inseego NVWMX720 Dual-Band CDMA/ EVDO Modem Card User Manual

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Document ID	741767
Application ID	B8/lt/K9QSEqefWkfMhX9g==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	87.33kB (1091598 bits)
Date Submitted	2006-12-22 00:00:00
Date Available	2007-02-05 00:00:00
Creation Date	2006-11-30 11:07:35
Producing Software	Acrobat Distiller 7.0.5 (Windows)
Document Lastmod	2006-11-30 12:09:19
Document Title	Sprint Mobile Broadband ExpressCard by Novatel Wireless - Merlin EX720 User Guide
Document Creator	FrameMaker 7.0
Document Author:	Cheryl Robertson

Sprint Mobile Broadband
Express Card
by Novatel Wireless
Merlin™ EX720
www.sprint.com
© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.
Part No: 90024008 Rev. 1.0
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband Express Card Basics 1
1A. Introducing the Sprint Mobile Broadband Express Card 3
Your Sprint Mobile Broadband Express Card . . . . . . . . . . . . . . . . . .4
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1B. Getting Started With Your Sprint Mobile Broadband
Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Sprint Mobile Broadband Express Card Software . . . . . . . . 10
Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . 11
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Section 2: Installing the Sprint Mobile Broadband
Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2A. Installing the Sprint Mobile Broadband Express Card 15
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the Sprint PCS Connection Manager Software . . . . . 18
Inserting and Removing the Sprint Mobile Broadband
Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Activating Your Sprint Mobile Broadband Express Card . . . . . . 26
2B. Sprint PCS Connection Manager Software . . . . . . . . . 29
The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 30
The Sprint PCS Connection Manager Software Window . . . . . 32
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 41
Sprint PCS Connection Manager Software Menu Options and
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reinstalling the Sprint Mobile Broadband Express Card Driver 74
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 85
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 93
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 99
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Section 5: Safety and Terms & Conditions . . . . . . . . .103
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Welcome to Sprint
We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband Express Card offers more freedom than ever before. No
wires, no cables, just access to your data when you need it. The
power of the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband Express Card and Sprint PCS
SM
Connection Manager software through simple, easy-to-follow
instructions.
Welcome and thank you for choosing Sprint.
Introduction
This User Guide introduces you to Sprint PCS Service and all
the features of your new Sprint Mobile Broadband Express
Card. The guide is divided into five sections:
Section 1: Sprint Mobile Broadband Express Card Basics
Section 2: Installing the Sprint Mobile Broadband Express Card
Section 3: Sprint Power Vision
Section 4: Technical Specifications and Regulatory Information
Section 5: Safety and Terms & Conditions
SM
Throughout this guide, you’ll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your Express Card and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.
You’ll get the most out of your new Sprint Mobile Broadband
Express Card if you read each section. However, if you’d like to
get right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you’ll be ready to
use your Express Card in no time.
Note:
ii
You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.
Section 1
Sprint Mobile Broadband
Express Card Basics
2
Section 1A
Introducing the Sprint Mobile
Broadband Express Card
In This Section
Your Sprint Mobile Broadband Express Card
CDMA Networks
Express Card Broadband Wireless Modem
Global Positioning System Receiver
About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband Express Card, the materials included with
your card, and an overview of the sections in this User Guide.
Section 1A: Introducing the Sprint Mobile Broadband Express Card 3
Your Sprint Mobile Broadband
Express Card
Your Sprint Mobile Broadband Express Card connects to an
ExpressCard slot and functions as a wireless network EVDO
device. This card allows you to:
 Access your company network.
 Send and receive email.
 Access the Internet.
 Access real-time visual maps, get driving directions,
perform local business searches, and find nearby ATMs,
gas stations, and restaurants even when you are
uncertain of area ZIP codes.
CDMA Networks
The Sprint Mobile Broadband Express Card operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband Express Card. To use the Sprint Mobile Broadband
Express Card, you need an account that gives you access to a
CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband Express Card
takes advantage of the latest high-speed CDMA 1xEV-DO
Revision A network and operates on the 1900 MHz band.
The Sprint Mobile Broadband Express Card uses CDMA
1xEV-DO Rev A technology and is backwardly compatible
with currently deployed EV-DO Rev 0 and 1xRTT, enabling
4 Section 1A: Introducing the Sprint Mobile Broadband Express Card
real-time high-speed wireless access to email, the Internet,
or your company network. Download complex files and large
email attachments easily and access online information when
and where you need it most. The card runs on most current
Windows-compatible laptop or desktop computers that have an
ExpressCard slot, and it provides data transmission of up to 2.4
megabits per second (Mbps) (average speed of 300-800 kbps
before bandwidth optimization).
Tip:
More information about CDMA networks is available on the
CDMA Development Group Web site, www.cdg.org.
Express Card Broadband Wireless Modem
An Express Card (EVDO Wireless Broadband Express Card)
TM
incorporates the latest hot-pluggable PCI ExpressCard
technology developed by the Personal Computer Memory Card
International Association (PCMCIA). This new design provides a
smaller and faster solution than previous technologies as it
supports both PCI Express and USB 2.0 connectivity through the
ExpressCard slot or card bay increasing bandwidth dramatically.
The newer ExpressCard standard also uses lower voltages and thus
less power than the previous PC Card standards, while delivering
the most advanced multimedia streaming services at faster
speeds.
During Sprint PCS connections, the Sprint Mobile Broadband
Express Card is a true modem, functioning just like the modems
familiar to most business computer users. It has an advanced dual
band diversity antenna system design that incorporates an
external flip antenna, maximizing data speed performance, and
allows for stronger network signal reception. Once installed and
configured for NDIS mode, the Express Card connects instantly to
the CDMA network with just a few mouse clicks. To surf the Web,
you simply insert the Express Card into an ExpressCard slot, click a
few buttons, and launch your Internet browser. To access your
Section 1A: Introducing the Sprint Mobile Broadband Express Card 5
company network, you may need to launch an extranet client
after you connect to the CDMA network.
Tip:
To optimize your settings for faster speeds and data
conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:
www.microsoft.com/office/outlook/evaluation/perform.doc.
Global Positioning System Receiver
The Express Card also has a built-in high sensitivity Global
Positioning System (GPS) receiver. A GPS receiver uses signals
from a constellation of 24 satellites with worldwide coverage
in six orbital planes to pinpoint its exact location.
Access online information when and where you need it most.
Get real-time, visual driving directions, perform local
business searches, and access live traffic directly from your
GPS-ready card. Using wireless communication and GPS
technology, your card will retrieve the positions automatically
with the highest sensitivity and accuracy.
GPS satellites circle the earth twice a day in a very precise
orbit and transmit radio signal information to earth. The GPS
receiver then takes this information to calculate your precise
location. A GPS receiver must be locked on to the signal of at
least three orbiting satellites to calculate a 2D position
(latitude and longitude) and track movement. With four or
more satellites in sight, the Express Card’s GPS receiver can
determine your 3D position (latitude, longitude and
elevation) as well as the horizontal 3D estimated position
error (HEPE).
6 Section 1A: Introducing the Sprint Mobile Broadband Express Card
Package Contents
Your Sprint Mobile Broadband Express Card package contains the
following components:
 Sprint Mobile Broadband Express Card by Novatel Wireless
Merlin EX720
 A Guide to Using Your Sprint Mobile Broadband
Express Card
SM
 Sprint PCS Connection Manager CD
About This Guide
This User Guide is designed to provide you with all the information
you need to install and use your Sprint Mobile Broadband Express
Card.
 Section 1 (which you are reading) gives you an overview of the
Express Card and its basic features.
 Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband Express Card
and Sprint PCS Connection Manager Software.
 Section 3 introduces Sprint Power Vision Services.
 Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband Express Card, as
well as regulatory notices concerning your Sprint Mobile
Broadband Express Card.
 Section 5 provides important safety and liability information
and includes the Terms and Conditions of use for the Sprint
Mobile Broadband Express Card.
Section 1A: Introducing the Sprint Mobile Broadband Express Card 7
8
Sec tion 1B
Getting Started With Your Sprint Mobile
Broadband Express Card
In This Section
Getting Started
The Sprint Mobile Broadband Express Card Software
Activating and Using Sprint PCS Service
Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband Express Card, including installing the
Sprint PCS Connection Manager Software and activating your account.
Section 1B: Getting Started
Getting Started
Before you can begin using your Sprint Mobile Broadband Express
Card, you must first:
1. Install the Sprint PCS Connection Manager Software,
including the Sprint Mobile Broadband Express Card
driver software.
2. Activate your Sprint PCS account (unless the Express
Card has been preactivated).
3. Configure the Sprint Mobile Broadband Express Card to use
your account.
The Sprint Mobile Broadband
Express Card Software
The Sprint Mobile Broadband Express Card comes with the
following software:
 Sprint PCS Connection Manager Software allows you to
manage the card’s actions and monitor your connections.
 The driver software establishes the interface between the
Express Card and your Windows® operating system.
 The Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS), with which you can expand your highspeed broadband wireless connection from the Internet to
your corporate email and network taking advantage of
1xEVDO speeds. This customizable feature enables an
always-on connectivity experience like an Ethernet card.
 The Bytemobile Optimization Client allows you to enjoy
increased speeds and enhanced graphics to further
improve your experience with image and data
optimization in an easy-to-use visual interface.
10
Section 1B: Getting Started
The software must be installed before you insert the Sprint Mobile
Broadband Express Card for the first time. Detailed instructions
are provided starting on page 18.
Activating and Using Sprint PCS Service
Before using your Sprint Mobile Broadband Express Card, you must
first set up your Sprint PCS wireless network account.
Call Sprint Customer Service
If you will be using your Sprint Mobile Broadband Express Card
primarily for business purposes, call 1-888-788-4727.
If your card is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
 Your billing address
 Your Social Security number or Tax ID number
 Your driver’s license number
 Your Sprint Mobile Broadband Express Card’s ESN (electronic
serial number) (The ESN is printed on the card’s label and can
also be displayed during the installation process.)
 A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
 Your card’s Activation Code
 Your card’s phone number
 Your card’s Lock Code
Section 1B: Getting Started
11
Tip:
You can use the Lock Code feature to prevent others from
using your account should your card be lost or stolen. See
page 67 for instructions on using this feature.
Unless your card has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then start
and guide you through the activation and configuration
process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
Express Card must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
your card:
 Do not apply adhesive labels to the card. They may cause
the card to become jammed inside the card slot.
 The card should fit easily into your ExpressCard slot.
Forcing the card into a slot may damage the connector
pins.
 Protect the card from liquids, dust, and excessive heat.
 Store the card in a safe place, when not in use.
 Never force the card in or out of your computer’s
ExpressCard slot.
 When using a laptop computer, always remove the card
from the ExpressCard slot to avoid any damage. (See
page 22 for instructions on proper removal.)
12
Section 1B: Getting Started
Section 2
Installing the Sprint Mobile
Broadband Express Card
14
Section 2A
Installing the Sprint Mobile Broadband
Express Card
Getting Started
Installing the Sprint PCS Connection Manager Software
Inserting and Removing the Sprint Mobile Broadband Express Card
Activating Your Sprint Mobile Broadband Express Card
This section guides you through the steps necessary to install your
Sprint Mobile Broadband Express Card and make it operational on
your computer.
Section 2A: Installing the Sprint Mobile Broadband Express Card 15
Getting Started
Before you can use your Sprint Mobile Broadband Express Card,
you must:
1. Install the Sprint PCS Connection Manager Software,
located on the installation CD, onto your computer.
Note:
Before installing your new software, delete or uninstall any
previously existing modem or dialer software from your
system.
Do not insert the card into your computer’s ExpressCard slot
until you have installed the Sprint PCS Connection Manager
Software onto your computer or until instructed to do so by
the installation CD.
2. Insert the Express Card into your computer’s
ExpressCard slot. Windows will detect the card and
automatically install the necessary device drivers.
Note:
A driver is software that forms the interface between a device
(such as the Sprint Mobile Broadband Express Card) and the
operating system on your computer.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband Express Card
and Sprint PCS account, unless the card was
preactivated. If your card has not previously been
activated, the Activation Wizard will automatically
launch and guide you through the process.
16 Section 2A: Installing the Sprint Mobile Broadband Express Card
System Requirements
The Sprint Mobile Broadband Express Card is supported on the
following operating systems:
 Windows® 2000
 Windows® XP
To install and run the Sprint Mobile Broadband Express Card and
accompanying Sprint PCS Connection Manager Software, your
system requires these minimum resources:
CPU
Pentium (166 MHz or higher)
Card Slots
ExpressCard34/54/Card Bay*
(*Card Bay requires card caddy
accessory)
Communications
Ports
2 available; one modem and
one serial
Optical Drive
CD-ROM
I/O Resources
1 IRQ, 4096 bytes I/O space
Memory
32 MB
Disk Space
14 MB
Other
Internet Browser Software
Section 2A: Installing the Sprint Mobile Broadband Express Card 17
Installing the Sprint PCS Connection
Manager Software
Follow the instructions below to install the Sprint PCS Connection
Manager Software from the installation CD. This process requires
you to restart your computer at the end of the installation;
therefore, we recommend that you quit all open applications
before you begin installation. The Sprint PCS Connection Manager
Software automatically determines your PC’s operating system and
installs all appropriate software.
Note:
You may be required to log in with administrative privileges,
depending on your operating system, to install the Sprint PCS
Connection Manager Software.
Installing the Sprint PCS Connection Manager Software and the
Sprint Mobile Broadband Express Card driver:
1. Insert the installation CD into your CD-ROM drive. The
Setup program should start automatically. If it does
not, launch, select Start > Run and enter d:\Autorun.exe,
where d is your CD-ROM drive letter.
2. Select Install Sprint Mobile Broadband (Novatel Wireless).
(The InstallShield® Wizard will start and guide you
through the installation process.)
3. Use the Next and Back buttons to navigate through the
installation wizard, noting the following:
 In order to continue with the installation, you must
select “I accept the terms of the License Agreement.”
 Select the default option, Sprint Mobile Broadband
Express Card by Novatel Wireless, Inc., if prompted,
and click Next.
 Please wait a few minutes while the software
installs.
18 Section 2A: Installing the Sprint Mobile Broadband Express Card
Note:
You may also be given the option of selecting the
TM
Bytemobile Optimization Client feature at this time. This
option provides increased speeds and enhanced graphics to
further improve your experience with image and data
optimization in an easy-to-use visual interface. If this option
is available you may place a check mark in the check box to
add Bytemobile Optimization.
4. Skip to step 7 if you did not check the Bytemobile
Optimization Client option from the Sprint PCS Connection
Manager Installer screen (see Note above).
5. If you chose to install the Bytemobile Optimization Client,
the Installshield Wizard and ByteMobile Optimization
Welcome window appear. Click Next and wait a few moments
for the software to install.
6. Now click Finish to complete installation of Bytemobile.
7. Click Restart or Finish to complete installation of the
Sprint PCS Connection Manager. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint PCS
Connection Manager by clicking the Sprint Mobile
Broadband (Novatel Wireless) desktop icon.
8. The Sprint PCS Connection Manager starts and the Insert
your device... dialog appears. (Do not Insert the card until
instructed to do so by Sprint PCS Connection Manager.)
Section 2A: Installing the Sprint Mobile Broadband Express Card 19
9. Insert the card into your computer’s ExpressCard slot.
(See page 22 for complete instructions on proper
insertion and removal.)
Note:
Sprint PCS Connection Manager will check to ensure you have
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog will appear. See “Firmware Updates” in this section,
beginning on page 21.
10. Please wait a few moments while Windows
automatically installs the necessary drivers for your
card. A series of Found New Hardware messages
appears and the Found New Hardware Wizard starts.
11. If your card has not been activated, the Activation Wizard
automatically starts and guides you through the
activation process. (For account activation information,
see Section 1B, Getting Started With Your Sprint Mobile
Broadband Express Card beginning on page 9.)
12. Windows detects the new hardware (Sprint Mobile
Broadband Express Card) and installs the necessary
drivers. The Add New Hardware Wizard or Found New
Hardware Wizard starts, depending on your operating
system. (For additional information about driver
installation, see “Reinstalling the Sprint Mobile
Broadband Express Card Driver” on page 74.)
13. Follow the prompts to allow the wizard to install the
drivers.
14. Click OK when you are notified that the installation is
complete.
On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint Mobile Broadband Express Card driver
are installed and you can proceed to activate your card (if it
20 Section 2A: Installing the Sprint Mobile Broadband Express Card
has not already been activated). See “Activating and Using Sprint PCS
Service” on page 26.
Note:
During this time, the Sprint PCS Connection Manager
message area displays “Updating Hardware” and the Go
button is disabled.
Firmware Updates
The first time you attempt to connect your card to your computer,
Sprint PCS Connection Manager will check to ensure you have the
latest firmware installed. If Sprint PCS Connection Manager detects
that your card needs to be updated a “Firmware Update” pop-up
dialog appears.
To update firmware
1. If you are using a laptop, the AC power adapter must be
plugged into your computer before proceeding.
2. Click OK to launch the firmware update utility and update
the firmware in your Express Card. The software installation
begins. This process takes approximately five minutes. You
may stop the installation at any time by clicking Cancel.
Caution:
Do not remove the card from your computer until the
installation process is complete. Interrupting this process
may cause permanent damage to your card.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click OK to return to the
Sprint PCS Connection Manager main user interface.
4. When the firmware update is completed, it will reset the
card. Please wait a few minutes to initialize the card from the
Sprint PCS network. If the card has not been activated, it will
automatically launch the Sprint PCS Vision Activation Wizard.
Section 2A: Installing the Sprint Mobile Broadband Express Card 21
Note:
During this time, the Sprint PCS Connection Manager
message area displays “Updating Hardware” and the Go
button is disabled.
Once the card is provisioned successfully, it will start IOTA
(Internet Over-the-Air) Activation to update your user profile
from the Sprint PCS network settings. If the card is not
provisioned or out of the Sprint coverage area, the Sprint PCS
Vision User Interface will display “Sprint PCS Vision:
Searching for service...”.
Inserting and Removing the Sprint Mobile
Broadband Express Card
Inserting the Sprint Mobile Broadband Express Card
Before you insert the card, you must first install Sprint PCS
Connection Manager (see page 18 in this section). Once you
have completed the software installation procedure, you may
insert your card into your computer’s ExpressCard slot or card
bay.
Note:
The card should fit snugly, but you should be able to insert or
remove it easily from your computer’s ExpressCard slot or
Card Bay.
A portion of the card (the black section) will remain outside
the ExpressCard slot or card bay. This section contains the
card’s antenna and the LED (light emitting diode). Because
the card is not entirely contained in your computer’s
ExpressCard slot, it is important to remove the card when
transporting your notebook or Tablet PC.
22 Section 2A: Installing the Sprint Mobile Broadband Express Card
When you insert the card, the following should occur:
 The card is powered as soon as you insert it into the
computer’s ExpressCard slot or card bay.
 The LED indicator on the card lights up, blinks and turns
solid green.
 If sound effects are enabled, the computer beeps.
 The Sprint PCS Connection Manager Software starts (unless
the auto-launch feature has been disabled).
 The Unplug/Eject Hardware icon appears in the system tray
(unless the feature has been disabled).
The Sprint PCS Connection Manager Software starts (unless
the auto-launch feature has been disabled).
Note:
The Sprint Mobile Broadband Express Card also contains an
antenna that can be used for better coverage; this is an
integral part of the card. To use this feature, flip open the
card's antenna by gently gripping the top right side of the
external cover with your forefinger.
Turning Off the Sprint Mobile Broadband Express Card
When the card is connected to the computer, it has power and is
trying to communicate with the network. To turn the card off,
Sprint PCS Connection Manager must be closed and the card must
be properly ejected from the ExpressCard slot.
Removing the Sprint Mobile Broadband Express Card
1. Close the Sprint PCS Connection Manager program if it is
running. There are three ways to close the program:
 Click the close icon on the interface.
Section 2A: Installing the Sprint Mobile Broadband Express Card 23
– or –
Right-click the Sprint PCS Connection Manager
system tray icon and select Exit from the menu.
– or –
Click Menu in the upper left-hand corner of the
Sprint PCS Connection Manager window and select
Exit.
24 Section 2A: Installing the Sprint Mobile Broadband Express Card
2. Left-click the Unplug/Eject Hardware icon in the system tray.
A message bar appears.
3. Click Safely remove NEC PCI to USB Open Host Controller. A
dialog box notifies you that it is safe to remove the card.
Windows 2000: Once the Safe to Remove Hardware message
appears, click OK. Use the ejector button (located next to the
ExpressCard slot and PC Card slot, if using a card bay
accessory, on most notebooks) to remove the card.
Windows XP: Once the Safe to Remove Hardware message
appears in the system tray, use the ejector button (located
next to the ExpressCard slot and PC Card slot, if using a card
bay accessory, on most notebooks) to remove the card.
4. Remove the card from your computer’s ExpressCard slot by
gripping the card on both sides and pulling straight out. (If
available, use your computer’s card ejector tool.)
Section 2A: Installing the Sprint Mobile Broadband Express Card 25
Activating Your Sprint Mobile Broadband
Express Card
The final step to making your card operational is configuring
it to use your account.
Tip:
For an overview of account activation and configuration, see
“Activating and Using Sprint PCS Service” on page 11.
If you purchased a preactivated card, this step is not
necessary. Once the application software and driver are
installed, the card is ready for use.
Otherwise, you must use the Sprint Activation Wizard to
activate and configure your account. Activation involves
phoning Sprint Customer Service, exchanging information
and entering your account information into the appropriate
fields in the wizard.
To activate an account and configure your card:
1. Insert the card into your computer. The Activation
Wizard will launch automatically.
2. Click Next to begin the activation process. The wizard
will guide you through the process.
Note:
Sprint PCS Connection Manager checks to ensure you have
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog appears.
3. Call Sprint Customer Service to set up your Sprint PCS
wireless network account.
 If you will be using your Sprint Mobile Broadband
Express Card primarily for business purposes, call
1-888-788-4727.
26 Section 2A: Installing the Sprint Mobile Broadband Express Card
If your card is intended primarily for personal use, call 1888-715-4588.
You should have the following information available:
 Your billing address
 Your Social Security or Tax ID number
 Your driver’s license number
 Your card’s ESN (electronic serial number) (The ESN is
printed on the card’s label and can also be displayed
during the installation process.)
 A pen and paper to write down your account information
Inform your Sprint Customer Service Specialist that you are
activating a Sprint Mobile Broadband Express Card by
Novatel Wireless, Inc. (Merlin EX720). During this call, Sprint
Customer Service will help you choose a service plan and
guide you through the activation process.
4. Click Next when you are asked for your device’s ESN
(electronic serial number). A third window will appear, which
displays your device’s ESN in the top field.
5. Carefully repeat the ESN to the Service Representative. You
will be given an activation code.
6. Enter the activation code into the bottom field of the
window and click Next to continue to the next window.
7. Once your Sprint Customer Service Specialist has given you
your card’s phone number (also called MDN), and MSID
(IMSI_S) numbers, enter them in the top and bottom fields
and click Next to continue.
8. A confirmation screen appears. Verify that your phone
number (MDN) and MSID (IMSI_S) are correct. Be sure to
write these numbers down for future reference. Click Yes to
continue.
9. You have now successfully completed the activation process.
Click Finish to exit the Sprint Activation Wizard.
Section 2A: Installing the Sprint Mobile Broadband Express Card 27
Note:
You may manually access the Activation Wizard from the
Sprint PCS Connection Manager sub menu. See “Sprint PCS
Vision - Novatel Wireless settings” on page 67.
On completion of this step, your card is ready for use. Section
2B: Sprint PCS Connection Manager Software, beginning on
page 30, explains how to use the Sprint PCS Connection
Manager Software to manage and monitor your connections.
28 Section 2A: Installing the Sprint Mobile Broadband Express Card
Sec tion 2B
Sprint PCS Connection Manager Software
In This Section
The Sprint PCS Connection Manager Software
The Sprint PCS Connection Manager Software Window
System Tray Icons
Establishing and Terminating Connections
Sprint PCS Connection Manager Software Menu Options and Settings
This chapter outlines the Sprint PCS Connection Manager Software
interface for your computer including the components of the main
window, button usage, system tray icons, and more. Once you’ve
mastered the basics here, you’ll be ready to begin using your card.
Section 2B: Sprint PCS Connection Manager Software
29
The Sprint PCS Connection Manager
Software
Sprint PCS Connection Manager Software allows you to
manage and monitor the connection between your Sprint
Mobile Broadband Express Card and the CDMA network. Use
the software to:
 Determine your signal strength, roaming status,
Sprint PCS® connection availability, and other network
parameters.
 Initiate data calls.
 View call statistics.
 Enable and disable features such as Location-Based
Services and Always on Top (which allows you to set the
card software to display in front of other application
windows).
 Set options related to Web messages, sounds played, and
the lock code security feature (which you can use to
prevent others from using your card).
You must run the Sprint PCS Connection Manager Software
anytime you use the card unless you have configured the card
to run in NDIS mode with Novatel Wireless, Inc. Network
Adapter. (See “Novatel Wireless Network Adapter (NDIS)” on
page 62.)
30
Section 2B: Sprint PCS Connection Manager Software
Starting the Sprint PCS Connection Manager Software
To launch the Sprint PCS Connection Manager Software:
Double-click the Sprint Mobile Broadband (Novatel Wireless)
desktop icon, located on your desktop.
– or –
Select Start > Programs > Sprint > Novatel Wireless > Sprint
Mobile Broadband (Novatel Wireless).
Depending on your settings in the Options window, the software
starts automatically anytime you insert the Sprint Mobile
Broadband Express Card.
Once you make a connection in the card software, you can launch
whichever application you want to use (such as your Web browser
or email application).
Use the close button in the upper-right corner of the interface to
exit the software.
Section 2B: Sprint PCS Connection Manager Software
31
The Sprint PCS Connection Manager
Software Window
The Sprint PCS Connection Manager Software features its
own Custom Main Interface (CMI) window. It includes the
following components:
 A Menu button in the upper-left corner
 Minimize and Close buttons in the upper-right corner
 A message area (the left portion of the display)
 An indicator area (to the immediate right of the message
area)
 A button (“GO”) used to establish or cancel a connection
 A Detail Drawer that displays the amount of data being
transferred and received
32
Section 2B: Sprint PCS Connection Manager Software
About the Interface
The following application functions are available within the main
window of the Sprint PCS Connection Manager Software:
 Close: Closes the interface and exits the software.
 Go: Initiates a connection.
 Stop: Ends or cancels a connection.
 Minimize: Minimizes the interface to System Tray Mode.
 Menu: Provides access to tools and options settings.
 Message Area: Displays “Insert your device...,” “Ready,”
“Disconnect,” “Connect,” “Authenticating,” “Connecting,” or
“Connected” states. Other connection messages may apply
depending on your custom options. (See page 36.)
 Image Compression (if applicable): Indicates that data and
image compression is enabled for enhanced speed performance.
 Transfer/Receive: Visual indicator of data activity.
 Signal Strength: Visual indicator of signal strength.
 Detail Drawer: Displays the byte counter. Click “+” to expand
and “-” to close.
Section 2B: Sprint PCS Connection Manager Software
33
The Menu Button
Clicking the Menu button, located in the upper-left corner of
the interface, provides access to the Sprint PCS Connection
Manager Software menu.
Some menu options will remain inactive or unavailable if a
connection has not been established. Once a connection is
made, the options will become active. The Links menu option
and the Settings menu option both contain submenus. See
Section 2C, Menu Options, beginning on page 43, for details
on the Sprint PCS Connection Manager options and settings.
34
Section 2B: Sprint PCS Connection Manager Software
The Minimize and Close Buttons
The Minimize button closes the window but leaves the program
running. When the program is minimized, its icon in the system
tray can be used to determine the card status. (See “System Tray
Icons” on page 40.)
Once minimized, you can redisplay the program by double-clicking
the desktop shortcut or launching the card’s software from the
Start menu. (See page 41 in this section.) You can also click the
icon in the system tray. (The icons are defined in “System Tray
Icons” on page 40.)
The Close button is used to exit the card’s software.
Section 2B: Sprint PCS Connection Manager Software
35
Connection Status
The Sprint PCS Connection Manager Software interface
provides information about your current connection status.
Other messages may appear as a result of customized
options.
Insert your Device...
If the Sprint PCS Connection Manager Software fails to detect
your card the message “Insert your Device...” is displayed. In
this state, the GO button is disabled (grayed out) to indicate it
cannot be engaged. Also, the signal strength and image
compression icons also are not visible.
Disconnected
In this state, the GO button is available and the signal
strength icon is visible. Click GO to make a connection.
36
Section 2B: Sprint PCS Connection Manager Software
Connecting
In this state, the Sprint PCS Connection Manager is attempting to
make a connection. During this action, the display will progress
from “Connecting” to “Authenticating,” to “Authenticated.” The
signal strength icon is visible and the GO button changes to Stop.
If you attempt to establish a Sprint PCS Vision connection that
requires a password, a dialog box appears. Enter the relevant
information and click OK to continue the connection process.
To cancel the connection, click Stop.
Connected
Once the connection is established, the message area
displays “Connected” and the transfer/receive icon is
now visible.
For other messages, see “Settings” on page 54 and
“Troubleshooting Tips” on page 71.
Section 2B: Sprint PCS Connection Manager Software
37
Indicator Area
The indicator area displays icons that help you keep track of
your signal strength and roaming status, notify you when you
receive messages, and indicate whether certain options or
features are enabled.
The following table lists the indicator area icons and explains
the significance of each icon.
Indicator Area Icons
Icon
Meaning
The Signal Strength indicator uses bars to show the
strength of the radio signal. The number of bars increases
(up to a maximum of six) as the signal strength increases.
Note: This icon is displayed only when data services are
available.
When no bars are shown, no connection is possible for one
of the following reasons:
 You are outside of the Nationwide Sprint Network
service area.
 The signal strength is too weak.
 A network problem is preventing the Sprint Mobile
Broadband Express Card from obtaining service.
The Transmit/Receive icon lets you know that a Sprint
Power Vision data connection is active.
The Optimization image compression software is active.
The CDMA 1xEVDO icon appears when CDMA 1xEVDO
service is available and active.
The Roaming indicator lets you know that you have
roamed from a Sprint Network to a roaming partner's
system.
38
Section 2B: Sprint PCS Connection Manager Software
The GO Button
The GO button is used to establish and cancel a connection. The
text on the button changes during different connection stages.
 GO – Ready to establish a connection. Click the button to start
a connection.
 Stop – Once a connection is established, the Go button
changes to read Stop. A connection is being established or is
already established. Click the button to cancel or disconnect.
Section 2B: Sprint PCS Connection Manager Software
39
System Tray Icons
The Sprint PCS Connection Manager Software displays an
icon in the system tray (in the lower-right portion of the
display screen on your computer). The system tray icon
indicates your connection status.
Icon
Meaning
Connecting - Sprint Mobile Broadband USB Modem
ready for connection or currently making a connection.
Connected - Connection established to Nationwide
Sprint PCS Network and data transfer in process.
Dormant - Connection established but no data transfer
taking place.
Disconnected - Sprint PCS Connection Manager
running, but no connection in progress.
Error - Sprint PCS Connection Manager has encountered
a hardware failure in your computer’s device or
another error while attempting to connect.
40
Section 2B: Sprint PCS Connection Manager Software
Establishing and Terminating Connections
The Sprint PCS Connection Manager Software interface can be
used to establish and terminate connections with the Sprint
Mobile Broadband Express Card by simply clicking the GO or Stop
buttons.
Sprint PCS Connection Manager Software
Menu Options and Settings
Click the Menu button, located at the upper left of the interface
(see page 31), to launch the Sprint PCS Connection Manager menu.
Menu options are described in Section 2C, Menu Options
beginning on page 44.
Section 2B: Sprint PCS Connection Manager Software
41
42
Section 2C
Menu Options
In This Section
Overview of Menu Items
Menu Item Details
Settings
The Sprint PCS Connection Manager’s primary menu options allow you
to manage your card’s connections and settings. This chapter provides
an overview and brief description of each of the options available under
the Menu drop-down list.
Section 2C: Menu Options
43
Overview of Menu Items
To display the Sprint PCS Connection Manager’s primary
menu, click the Menu button at the top left corner of the
interface.
The table on the following page outlines various menu items
and provides a brief description of the items and links to
more detailed information.
44
Section 2C: Menu Options
Menu Items
Menu Item
Description
For more
information,
see:
Alert Log
View information on device errors
or failures by date/time, alert,
connection name, and type.
Page 46
Connection
History
View information on data
connections by date/time, type,
and duration.
Page 46
Device Info &
Diagnostics
View detailed information about
the Sprint Mobile Broadband
Express Card, software, and
connections.
Page 47
Location &
Search Services
Access real-time 3D visual maps;
get driving directions or perform
local business searches directly
from you GPS-enabled Express
Card.
Page 48
Software
Updates
Check for posted updates to the
Sprint PCS Connection Manager
Software or configure to
automatically check for updates.
Page 52
Links
When connected to the
Nationwide Sprint PCS Network,
provides a link to the Sprint PCS
Web site.
Page 53
Help
Open the Sprint PCS Connection
Manager Help file.
Page 53
About Sprint PCS
Connection
Manager
View the opening Sprint PCS
Connection Manager Software
identification screen.
Page 53
Section 2C: Menu Options
45
Settings
Configure the Sprint PCS
Connection Manager Software to
best suit your needs and
preferences.
Page 54
Exit
Close the Sprint PCS Connection
Manager Software application.
Page 23
Menu Item Details
Alert Log
The Alert Log provides a record of all alerts that have been
generated while establishing and maintaining your
connections and settings. You can use the Alert Log to help
isolate and resolve connection issues.
To display the Alert Log:
Select Menu > Alert Log.
To clear the Alert Log:
1. From the Alert Log window, click Clear.
2. You will see a prompt: “Clear all entries from the Alert
Log?” Click Yes to delete all records. Click No to cancel.
Connection History
The Connection History dialog maintains a record of your data
connections. You can choose whether to keep a record of your
connection history by enabling or disabling this feature to suit
your preference.
To enable or disable Connection History:
Select Menu > Settings > General > Keep Connection
History.
A check mark next to the option indicates that it is enabled.
46
Section 2C: Menu Options
To display the Connection History:
Select Menu > Connection History.
For each message, the Connection History displays:
 The date and time the connection was initiated.
 The phone number dialed for data connections.
 The type of connection.
 The duration of the connection.
Deleting Records
To delete all records in the Connection History:
1. From the Connection History window, click Clear.
2. You will see a prompt: “Clear all entries from the Connection
History?” Click Yes to delete all records. Click No to cancel.
Device Info & Diagnostics
The Device Info & Diagnostics window displays detailed
information about your Sprint Mobile Broadband Express Card,
Sprint PCS Connection Manager Software, signal strength, port
configuration, and more.
The information displayed in this window includes:
 The manufacturer.
 The Sprint Mobile Broadband Express Card.
 Your Sprint Mobile Broadband Express Card phone number.
 The hardware version.
 The version of firmware in use.
 The Sprint PCS Connection Manager Software version and
build.
 The version of the PRL (Preferred Roaming List, which specifies
the radio frequency channels that the Express Card is
permitted to use).
 The card’s designed capabilities and coverage.
Section 2C: Menu Options
47

Various communication and device tests and results.
To access the Device Info & Diagnostics menu:
Select Menu > Device Info & Diagnostics.
To view information about your system, including installed files:
Click the System Information button.
Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help them in troubleshooting your
notebook.
Location & Search Services
The Location & Search Services menu provides quick access to
real-time 3D visual maps; get driving directions or perform
local business searches directly from you GPS-ready card. Your
GPS-ready card can identify your locale instantly in order to
get the directions, help or services you need while mobile.
Use Location & Search Services to find the nearest Sprint
store; nearby restaurants, banks, hotels, gas stations or coffee
houses using the wireless-assisted global positioning system
(GPS) built into your card.
When you use Sprint Location & Search Services and agree to
the Privacy Consent Message, your Internet browser will start
and connect to either Microsoft Live™, MapQuest®, Yahoo!®
TM
Maps, or Google Maps depending upon the service you
select under Mapping and Search Service preferences. The
default is Microsoft Live. To change these settings see
“Mapping and Search Service” on page 58.
48
Section 2C: Menu Options
Accessing the Location & Search Services Menu
1. Click Menu on the Sprint PCS Connection Manager Interface.
2. Select Location & Search Services from the submenu.
The Privacy Consent Agreement screen appears (if this option is
enabled or turned on). Please read the Privacy Consent Agreement
carefully and select Accept to agree to the Privacy Consent
Agreement terms or Do Not Accept to cancel the service.
Note:
If you do not wish to see the Privacy Consent Agreement,
select the Do not show again check box .You can change these
settings at any time by selecting (checking) this option from
the Settings > Sprint Location Services menu.
Once you accept the agreement a series of messages will appear.
Your card will attempt to connect and acquire the services that you
selected.
Note:
There are limitations to this service that you should be aware
of. Please refer to Location-Based Service Limitations below.
After service is found, click GO from the Sprint PCS Connection
Manager main window to connect.
Location-Based Service Limitations
This section describes the limitations that apply to all Sprint’s
Location-Based Search Services sold under a Sprint Agreement.
Please note the following:
1. You are allowed only one location fix per hour while indoors.
2. You must be in Sprint’s coverage area in order to obtain a
location fix indoors.
3. You must also be connected to the Sprint Mobile Broadband
network in order to acquire a location fix while indoors.
4. Location mobility is not fully supported in this release.
Section 2C: Menu Options
49
Location-Based Services use Advanced Forward Link
Trilateration (AFTL). AFTL is a type of handset-based position
location technology. Unlike A-GPS, AFLT does not use GPS
satellites to determine location. To determine location, the
card takes measurements of signals from nearby cellular base
stations (towers) and reports the time/distance readings back
to the network, which are then used to triangulate an
approximate location of the card. In general, at least three
surrounding base stations are required to get an optimal
position fix.
Note:
AFLT accuracy is limited by the geometry of the cell towers
surrounding the card requesting location information.
If you are outside you may be able to obtain an updated GPS
fix more often than once an hour depending on the level of
visibility.
Weather conditions may also limit your ability to acquire a
GPS fix while outside.
50
Section 2C: Menu Options
Spint Nextel Location & Search Menu
The Sprint Nextel Location & Search menu is displayed once
service has been acquired (shown below). From this menu you can
locate the nearest Sprint store, restaurants, banks, hotels, gas
stations, or coffee houses by clicking on one of the hyperlinks.
Location-Based Service (LBS) Information
Your exact latitude and longitude coordinates are shown in the
box above the Sprint NEXTEL Logo along with the time service was
acquired.
Section 2C: Menu Options
51
Location & Search menu options
The Sprint Nextel Location & Search menu gives you the
following options to choose from:
Find Nearest
To search for specific information you can type directly
in the Find Nearest search box. Enter your search term
and click Go.
Finding a Sprint Store, Restaurant, Bank, Hotel, Gas Station, or
Coffee House
Click on any of the hyperlinks to launch your Internet
browser and perform a live search. For example, clicking
Find Nearest Coffee House using Microsoft Live will
launch your browser and automatically connect to the
Microsoft Live Web site using your search criteria.
Note:
To change your settings refer to Settings, Sprint Location
Services. You must close out of the Location & Search Services
menu in order to change your settings.
Accessing Sprint’s Web site
Click on the Sprint NEXTEL Logo to access Sprint’s Web site.
Through Sprint’s Web site, you can access most of the
services described in this section, including technical support,
and product information.
Software Updates
From time to time, Sprint may release updates for your
Sprint PCS Connection Manager Software. These updates
may add new features or improve the network performance.
This menu option allows you to check for any posted updates
or to set up an automatic monthly check for updates.
52
Section 2C: Menu Options
To check for software updates:
Select Menu > Software Updates > Check Now.
To enable or disable automatic monthly checks:
Select Menu > Software Updates > Check for updates once a
month.
A check mark next to the option indicates that it is enabled. Click
OK to save changes and exit the Software Updates dialog box.
Links
During an active Sprint PCS Vision connection, this menu option
provides a hyperlink to the Sprint PCS Web site. To access this link,
select Menu > Links > Sprint PCS Web Site.
Note:
The Sprint PCS Connection Manager Software Links menu
does not allow you to add or remove links. Continue to
manage direct links to your favorite Web sites through your
Web browser menu.
Help
This menu item provides direct access to Sprint PCS Connection
Manager’s online help file. You can also access the help file from
any window within Sprint PCS Connection Manager by pressing
the  key on your keyboard. To access Help, select Menu > Help.
About Sprint PCS Connection Manager
The About Sprint PCS Connection Manager menu option allows
you to display the Sprint PCS Connection Manager Software
opening splash screen, which appears when you launch the
Sprint PCS Connection Manager Software.
Select Menu > About Sprint PCS Connection Manager.
Section 2C: Menu Options
53
Settings
The Settings window from the Menu allows you to configure
the Sprint PCS Connection Manager Software to suit your
preferences. In the Settings window you can:
 Enable and disable several features, including Window
Always on Top and Connection History, set program launch
and optimization options, and customize Sprint PCS
connection settings.
To access the Settings menu:
1. Click Menu on the Sprint PCS Connection Manager
Software interface.
2. Select Settings from the submenu.
Settings Window
The Settings window contains four options:
 General
 Optimization
 Sprint Location Services
 Sprint PCS Vision - Novatel Wireless or Sprint PCS Data
Link
Note:
54
If you installed the Bytemobile Optimization Client, the
Optimization option will also be available.
Section 2C: Menu Options
General
To display the General settings options, select Menu > Settings >
General. Then you can customize your Sprint PCS Connection
Manager by selecting the following options:
 Play Sound Effects – Select this check box to hear a clicking
sound whenever an action is taken on the Sprint PCS
Connection Manager Software.
 Always on Top – When checked, the Sprint PCS Connection
Manager window displays in front of all other open application
windows, even if another window is placed over the Sprint PCS
Connection Manager Software window.
 Start in System Tray – Select this check box to have the
Sprint PCS Connection Manager interface visible on your
screen regardless of which applications are open.
 Keep Connection History – When selected, the Sprint PCS
Connection Manager Software logs all connections in the
connection history. (For details on Connection History, see
page 46.)
 Launch when Windows Starts – When selected, Sprint PCS
Connection Manager opens automatically upon startup of
your computer.
When finished, click Apply and then OK to save changes and close
the Settings dialog box.
Section 2C: Menu Options
55
Optimization
Bandwidth Optimization enhances the connection to your
company’s enterprise network; it is a combination of data
compression, TCP/IP optimization, and caching. This can
result in a two- to five-time improvement in your perceived
system speed, depending on your applications.
To display the Optimization settings menu, select Menu >
Settings > Optimization. Then check or uncheck the available
options to select your image compression setting:
 Enable Optimization Client – To enable Bandwidth
Optimization, place a check mark in the check box
designated Bandwidth Optimization On. When selected,
the image compression software is enabled.
Note:
The Bandwidth Optimization screen provides a visual display
of the original image as well as an optimized version. You can
choose from fastest (low quality) to highest quality by sliding
the image compression bar up and down the scale (see image
below.)
Bandwidth Optimization Screen
56
Section 2C: Menu Options
Protocol Compression
Select the Protocol Compression check boxes to enable compression for
the following types for data:
SSL - Secure Socket Layer
FTP - File Transfer Protocol
SMTP - Simple Mail Transfer Protocol, a communications protocol
used on the Internet to route email
HTTP - Hypertext Transfer Protocol
POPv3 - Post Office Protocol standard in common use on TCP/IP
networks
IMAP - Acronym for Internet Message Access Protocol, a method
for an email program to gain access to email and bulletin board
messages stored on a mail server.
Tip:
Limitations to Bandwidth Optimization include minimal
improvements with email applications. Email performance
can be improved by working offline as much as possible,
dragging and dropping attachments to desktop folders rather
than opening attachments directly from email.
Click Default if you want to return to the default settings.
When finished, click Apply and then OK to save changes and close
the Settings dialog box, or click Cancel to undo any changes.
Section 2C: Menu Options
57
Sprint Location Services Settings
To customize your Sprint Location Services settings, select
Menu > Settings > Sprint Location Services, and then select from
the following menu options:
 Enable Location On Device – Select this check box if you
would like like to have the location on your device
enabled upon a successful connection to the Sprint
network. You can disable this feature at any time for your
privacy by de-selecting (unchecking) the Enable Location
on Device check box from this menu.
 Display ‘Location & Search Service’ on the menu – Select this
check box if you would like to have this option available
from the Sprint PCS Connection Manager main menu.
Unchecking this option will remove Location & Search
Service from the main menu. You can display the Location
& Search Service on the menu at any time by selecting
this option.
 Do Not Display Privacy Consent Agreement for ‘Location &
Search Serivces’ on the menu – Select this check box if you
do not wish to see the Privacy Consent Agreement for
‘Location & Search Services’ on the menu. You can change
these settings at any time by selecting (checking) this
option from the Settings > Sprint Location Services menu.
 Click OK or Apply on the Settings > Sprint Location
Services dialog box to disable.
Mapping and Search Service
The Mapping & Search Service section is used to set your
connection preferences or service settings. You can select to
connect to Microsoft Live, Map Quest, Yahoo! Maps, or
Google Maps.
58
Section 2C: Menu Options
This section gives you the following options to choose from:
Microsoft Live – Select the Microsoft Live option if you would
like to have Sprint PCS Connection Manager connect to
Microsoft Live every time you perform a location search. By
selecting this option, your browser will automatically connect
to the Microsoft Live Web site.
Map Quest – Select the Map Quest option if you would like to
have Sprint PCS Connection Manager connect to only Map
Quest . You can disable Map Quest at any time if you are not
connected to any network by selecting another option.
Yahoo! Maps – Select the Yahoo! Maps option if you would like
to have Sprint PCS Connection Manager connect to only
Yahoo! Maps. When you apply this option, the next time you
make a connection and perform a location search Sprint PCS
Connection Manager will perform a location search for only
Yahoo! Maps.
Google Maps – Select the Google Maps option if you would like
to have Sprint PCS Connection Manager connect to only
Google Maps.
GPS Mode
The GPS Mode section is used to set your GPS connection
preferences or service settings. You can select to connect to only
basic services, or premium services once this is available. There may
be surcharges for premium services depending upon your service
and the type of account you have.
The GPS Mode section gives you the following options to choose from:
Basic: Select the Basic option for basic services.
Premium: Select the Premium option to have Sprint PCS
Connection Manager connect to only premium services once
this service becomes available. You can disable this option at
any time if you are not connected to any network by selecting
another option.
Section 2C: Menu Options
59
Note:
There are limitations to Location-Based Services. Please
review the Location-Based Service limitations below.
Location-Based Service Limitations
You are only allowed one location fix per hour while indoors.
Location mobility is not fully supported in this release. Please
note the following:
 You must be in Sprint coverage area in order to obtain a
location fix while indoors.
 You must also be connected to the Sprint Mobile
Broadband network in order to acquire a location fix
while indoors.
Applying your GPS Mode Preference
1. Click OK or Apply on the Settings dialog box to set your
mode preference.
2. Click OK to close the dialog box.
60
Section 2C: Menu Options
GPS Testing
You can perform GPS pre-connection tests prior to connecting to
the Sprint network. Your device’s GPS receiver must be locked on to
the signal of at least three orbiting satellites to calculate a 2D
position (latitude and longitude) and track movement. With four
or more satellites in sight, the GPS receiver can determine your 3D
position (latitude, longitude and elevation).
Click the Test GPS button to perform the test. The number of
satellites found, your HEPE(Horizontal 3D estimated position
error), Latitude, Longitude and Elevation will be shown in the
box to the right of this section.
Note:
There are limitations to Location-Based Services. Please
review the Location-Based Service limitations above.
Sometimes geomagnetic disturbances in the earth’s
atmosphere and sun-spots can affect the ability to fix on your
position. If you are within Sprint’s coverage area and still
cannot connect, this may be the cause.
Section 2C: Menu Options
61
Sprint PCS Settings
To customize your Sprint PCS Vision - Novatel Wireless
settings or Sprint PCS Data Link settings, select Menu >
Settings > Sprint PCS (connection name), and then select from
the following menu options:
 Always Show Welcome Screen – Select this check box if you
would like to have a welcome screen appear upon a
successful connection to the Sprint Power Vision network.
 Go Automatically When Ready – Select this check box if you
would like to have Sprint PCS Connection Manager to
automatically connect to the Sprint PCS Vision - Novatel
Wireless network when you connect your device or insert
your card.
 Enable Network Adapter (NDIS) – Allows you to establish a
Novatel Wireless (1xEV-DO) connection to connect to the
Sprint PCS Network automatically without launching
Sprint PCS Connection Manager. You can disable the
Enable Network Adapter mode at any time by deselecting
the Enable Network Adapter (NDIS) check box from this
menu. (See below for more information about enabling
NDIS.)
Novatel Wireless Network Adapter (NDIS)
Enabling the Novatel Wireless Network Adapter enables alwayson connectivity like an Ethernet card and eliminates the need to
use the Sprint PCS Connection Manager Software. As soon as the
Express Card is inserted into your ExpressCard slot, the device
connects to the network automatically. The connection is also
reestablished automatically coming out of hibernate and standby
modes.
To enable the Novatel Wireless Network Adapter:
1. Disconnect the Sprint Mobile Broadband Express Card
from the Sprint PCS Network. (If you are connected to
62
Section 2C: Menu Options
the Sprint PCS network, the Enable Network Adapter [NDIS]
check box will be disabled.)
2. Access Menu > Settings > Sprint PCS Vision - Novatel Wireless.
Note:
The first time you enable the Network Adapter (NDIS) mode,
Windows will automatically install the network drivers for the
Sprint Mobile Broadband Express Card - Novatel Wireless EV-DO
Network Adapter. Once Windows detects the new hardware, a
“Found New Hardware” pop-up message will appear in your
system tray followed by the “Ready to Use” message.
Your Express Card must be activated with Sprint PCS and you
must be within the Sprint PCS coverage area for your device to
work.
3. Place a check mark in the check box designated Enable
Network Adapter (NDIS), click Apply, and then click OK.
You may now use your device in NDIS mode and experience
automatic connectivity without launching Sprint PCS
Connection Manager.
Service Settings (Mode)
The Mode section is used to set your connection preferences or
service settings. You can choose to connect to only 1xEV-DO (high
speed) or 1xRTT (low speed) wireless networks, or you can let Sprint
PCS Connection Manager manage your network connections.
The Mode section gives you the following options to choose from:
Automatic: Select the Automatic option if you would like to
have Sprint PCS Connection Manager manage your connections.
By selecting this option, Sprint PCS Connection Manager will
automatically select one of the cellular networks available in
your area when you launch a connection.
EVDO Only: Select the EVDO Only option if you would like to
have Sprint PCS Connection Manager connect to only 1xEV-DO
networks. You can disable EVDO Mode at any time if you are
not connected to any network by selecting another option.
Section 2C: Menu Options
63
Note:
Sprint PCS Connection Manager will always try to connect to
a Sprint CDMA 1xEV-DO network first before attempting to
connect to a 1xRTT network. 1xEV-DO networks always have
priority! If a 1xEV-DO network is unavailable then Sprint PCS
Connection Manager will search for a available 1xRTT
network.
1xRTT Only: Select the 1xRTT Only option if you would
like to have Sprint PCS Connection Manager connect to
only 1xRTT networks. When you apply this option, the
next time you make a connection Sprint PCS Connection
Manager will search for only 1xRTT networks.
Tip:
If the signal strength is too weak and you are unable to
connect using 1xRTT in the 1900 MHz frequency, or if your
connection fails due to this selection, disable the setting.
Applying your Mode Preference
1. Click OK or Apply on the Settings dialog box to reset
your device. When you apply your service preference the
following dialog will appear: “Service setting was
changed successfully. Please wait while the modem is
reset for the changes to take effect.”
2. Click OK to close the dialog box. When the modem is
reset the Go button will be visible and the Connection
Manager User Interface will display “Disconnected.”
This may take a moment.
Roaming Preference
The Roaming section is used to change your roaming
preference. Your coverage area and billing charges depend
upon your service and the type of account you have. There
may be surcharges for roaming service that vary based on
whether you are in a preferred roaming area or a nonpreferred roaming area. If there is no roaming agreement
64
Section 2C: Menu Options
between Sprint and the local carrier, you may be unable to
complete calls in a non-preferred zone.
The Roaming section gives you the following options to choose
from:
 Sprint: Select the Sprint option to direct the Sprint Mobile
Broadband Express Card not to roam. If this option is selected,
you will not be able to roam off the Sprint PCS network. This is
the default setting.
 Automatic: Select Automatic to direct the Sprint Mobile
Broadband Express Card to automatically search for any
accessible network in the local area if you travel outside the
Sprint PCS Service Area.
Note:
When you select Automatic mode you will see a prompt:
“The device is in Automatic mode and will will roam when
Sprint coverage is unavailable. Roaming Rates may apply.”
Click OK to change your settings and close the dialog box or
click Cancel to return to the previous screen.
Section 2C: Menu Options
65
Enabling and Disabling Roam Guard
Check the Roam Guard box if you want Sprint PCS
Connection Manager to notify you each time you make
a connection and roam outside the Sprint PCS network.
Each time you roam, the following message will appear:
“Outgoing or Incoming Roaming Data detected, roaming
rates may apply.”
Tip:
Press Roam to continue, or Cancel to close the data
session.
If you do not wish to see this message when you are roaming
deselect “Roam Guard” by unchecking it.
Once you deselect the Roam Guard check box, a confirmation
message will appear. Click OK to change your settings and
close the dialog box. Data Roam Guard will not appear
when you data roam.
Roaming Only: Select Roaming Only when you travel
outside the Sprint PCS Service Area. By selecting this
option the Sprint Mobile Broadband Express Card will
select a network that has a roaming agreement with
Sprint.
Applying your Roaming Preference
1. Click OK or Apply on the Settings dialog box to reset
your device. When you apply your roaming preference
the following dialog will appear: “Roaming setting was
66
Section 2C: Menu Options
Note:
When you select this option you are roaming within a
“preferred” roaming area. If there is no roaming agreement
between Sprint and the local carrier, you may be unable to
complete calls in a “non-preferred zone.”
Once you select this option a confirmation message will
appear. Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.
changed successfully. Please wait while modem is reset for
the changes to take effect.”
2. Click OK to close the dialog box.
3. Wait for the device to reset. This may take a moment. When
the device is reset the Go button will be visible and the
Connection Manager User Interface will display:
“Disconnected.”
Tip:
When you change your roaming preference an informational
message will appear in your system tray.
Sprint PCS Connection Device Settings
Activation Wizard – This option is used only when activating a
new Sprint PCS device. To manually activate your Sprint PCS
account click Activation Wizard. (See “Activating Your Sprint
Mobile Broadband Express Card” on page 26.)
Change User Lock – This option enables you to change and
customize your User Lock Code. (See below for more
information on using your User Lock Code.)
User Lock Code
The Lock Code feature can be used to prevent others from using
your Express Card and your account. When the lock code is
enabled, the message area will display “Device Locked” and the
lock icon will appear in the indicator area.
Section 2C: Menu Options
67
While the Express Card is in lock mode, you may not launch a
data session without first entering your four-digit lock code.
The default lock code is the last four digits of your Sprint
Mobile Broadband Express Card phone number. (See the
“Tip” on page 69.)
To enable the lock feature:
1. Click the Locked/Unlocked Icon located in the Detail
Drawer of the Sprint PCS Connection Manager interface.
2. The Enter User Lock Code window appears.
68
Section 2C: Menu Options
3. Enter your lock code and click OK.
Tip:
Your default lock code is the last four digits of your Express
Card’s phone number. If you can’t recall your Express Card’s
phone number, go to Menu > Device Info and Diagnostics or call
Sprint Customer Service at 1-888-211-4PCS (4727).
To change your lock code:
1. Select Menu > Settings > Sprint PCS Vision - Novatel Wireless .
2. Click the Change User Lock button. The Change User Lock
Code window appears.
Note:
Running the Activation Wizard resets the lock code to the last
four digits of the most recently activated phone number.
3. Enter your new four-digit lock code into the dialog box.
4. Re-enter your new lock code.
5. Select a lock status: Unlock to leave the Express Card
unlocked; Lock to enable the lock code feature immediately.
Section 2C: Menu Options
69
70
Sec tion 2D
Troubleshooting Tips
In This Section
Problem Causes and Suggestions
Reinstalling the Sprint Mobile Broadband Express Card Driver
Resolving Resource Conflicts
Additional Troubleshooting Tools
This section provides assistance in diagnosing and solving many
common problems you may experience while using your Sprint Mobile
Broadband Express Card and Sprint PCS Connection Manager Software
with your PC.
Section 2D: Troubleshooting Tips
71
Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband
Express Card is a highly reliable product. Most problems are
caused by one of these issues:
 The wrong driver has been installed.
 System resources required by the Express Card are being
used by other devices.
 Network coverage is not available (either because you are
outside the Nationwide Sprint PCS Network or because of
an account or network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit www.sprint.com or contact
Sprint Customer Service at 1-888-211-4PCS (4727).
Error: Searching for Sprint Mobile Broadband Express Card...
The Sprint PCS Connection Manager Software interface
displays this message: “Searching for Sprint Mobile
Broadband Express Card...”
Possible Causes
Suggestions
a. The Express Card is not
a. Check the USB connection.
properly connected to the
computer.
b. The wrong driver is installed
for the Express Card.
c. There is a resource conflict.
b. See “Reinstalling the Sprint
72
Mobile Broadband Express
Card Driver” on page 74.
c. See “Resolving Resource
Conflicts” on page 80.
Section 2D: Troubleshooting Tips
Error: Splash Screen is Frozen
The splash screen of the Sprint PCS Connection Manager Software
is frozen.
Possible Causes
Suggestions
You may have a resource conflict.
Restart your PC. If you are unable
to resolve this problem by
restarting your PC, see “Resolving
Resource Conflicts” on page 80.
Error: Not in Service
The Sprint PCS Connection Manager Software interface displays
the message, “Not in Service.”
Possible Causes
Suggestions
Inadequate signal strength may
occur for either of these reasons:
a. You are outside the
Nationwide Sprint PCS
Network.
b. You may be inside a building or
near a structure that is causing
radio interference.
a. Verify that you are within the
Section 2D: Troubleshooting Tips
Nationwide Sprint PCS
Network. Coverage maps are
available at www.sprint.com.
b. Change your location.
73
Error: Connection Gets Dropped (Windows® 2000 and XP)
When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established. (The status goes from
“Connecting” and “Connected” back to “Click ‘GO’ to
Connect.”)
Possible Causes
Suggestions
The connection
properties are
not optimal.
1. Click Start > Connect To > Sprint PCS Vision Novatel Wireless (or Sprint PCS Data Link) from the
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4. Click the Settings button.
5. Ensure that Negotiate multi-link for single-link
connections is not selected in the PPP Settings
dialog.
6. Click OK to save your settings.
Reinstalling the Sprint Mobile Broadband
Express Card Driver
There is a Sprint Mobile Broadband Express Card driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the Express Card.
This section provides instructions on verifying that you have the
correct device driver installed.
Note:
74
You must have the Sprint Mobile Broadband Express Card
installation CD to complete this procedure.
Section 2D: Troubleshooting Tips
Windows® 2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2.
3.
4.
5.
Double-click the System icon.
Click the Hardware tab.
Click the Device Manager tab.
Locate the Sprint Mobile Broadband Express Card entries by
using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The card should have these driver entries listed in
Device Manager:
 The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
 The card should appear under Network adapters as
Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).
 The card should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Diagnostics Port
(COM#).
 The card should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO GPS Port (COM#).
 The card should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Express Card by disconnecting the card.
This causes the driver listing for the device to disappear from the
list. Reconnect the card to cause the driver listing to reappear. You
Section 2D: Troubleshooting Tips
75
can identify the entries for the Sprint Mobile Broadband
Express Card by observing which entries are affected when
you disconnect and reconnect the card, or by disabling
Network Adapter (NDIS). (See “Novatel Wireless Network
Adapter (NDIS)” on page 62.)
Updating the Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2.
3.
4.
5.
Right-click Novatel Wireless Expedite EV-DO Modem.
Click the Properties button.
Click the Driver tab.
Click the Update Driver… button to launch the Update
Device Driver Wizard.
6. Click Next.
7. Select Display a list of known drivers for this device so that I
can choose a specific driver and click Next.
8. Enter C:\Program Files\Novatel Wireless\Sprint\Sprint PCS
Connection Manager\Drivers.
9. Click OK.
10. If the “Digital Signature Not Found” window is
displayed, click Yes.
11. Click Finish. Repeat steps 6-12 as prompted.
If you are prompted to restart your computer, click Yes.
Otherwise, restart your computer from the Start menu. (You
must restart your computer to complete the driver
installation.)
The correct driver should then be installed.
76
Section 2D: Troubleshooting Tips
Windows® XP
To verify that the correct driver is installed:
1. Uninstall the existing driver.
2. Install the Windows XP driver from the Sprint Mobile
Broadband Express Card installation CD.
To uninstall the existing driver:
1.
2.
3.
4.
5.
6.
Open the Control Panel by selecting Start > Control Panel.
If “Pick a Category” is displayed, select Switch to Classic View.
Double-click the System icon.
Click the Hardware tab.
Click the Device Manager button.
Locate the Sprint Mobile Broadband Express Card entries by
using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The card should have these driver entries listed in
Device Manager:
 The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
 The card should appear under Network adapters as
Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).
 The card should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Diagnostics Port
(COM#).
 The card should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO GPS Port (COM#).
 The card should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Express Card by removing it. This
Section 2D: Troubleshooting Tips
77
causes the driver listing for the card to disappear from
the list. Reinsert the card again to cause the driver
listing to reappear. You can identify the entries for the
Sprint Mobile Broadband Express Card by observing
which entries are affected when you remove and
replace the card, or by disabling Network Adapter
(NDIS). (See “Novatel Wireless Network Adapter (NDIS)”
on page 62.)
7. Right-click Novatel Wireless Expedite EV-DO Modem.
8. Select Uninstall from the pop-up menu.
9. Click OK to confirm the uninstall.
The Sprint Mobile Broadband Express Card listings should be
removed.
Installing the Windows XP Sprint Mobile Broadband Express
Card Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Remove and replace the Sprint Mobile Broadband
Express Card to launch the Found New Hardware
Wizard.
3. Select Install from a list or specific location (Advanced)
on the first window of the Found New Hardware Wizard
and click Next to proceed.
4. Select the Search for the best driver in these locations radio
button and the Include this location in the search check
box, and then enter C:\Program Files\Novatel
Wireless\Sprint\Sprint PCS Connection Manager\Drivers..
Click Next to proceed to the next window.
78
Section 2D: Troubleshooting Tips
5. If a warning appears stating that the Sprint Mobile
Broadband Express Card has not passed Windows Logo
testing, click Continue Anyway.
6. Click Finish and repeat steps 1 to 5 as prompted.
The correct driver is then installed.
Section 2D: Troubleshooting Tips
79
Resolving Resource Conflicts
Note:
You must have your Sprint Mobile Broadband Express Card
installation CD to complete this procedure.
The Sprint Mobile Broadband Express Card requires these
system resources:
 1 IRQ.
 4096 bytes of I/O space.
 2 available communications ports (one modem, one
serial).
If these resources are not available to the card, you have a
resource conflict. If another card device is installed, you may
be able to free the necessary resources simply by ejecting the
other device. Otherwise, you may need to disable another
device (such as an internal modem, infrared device, or
network device) to resolve the resource conflict. This section
explains how to disable other devices.
Windows® 2000
To resolve a resource conflict in Windows 2000:
Disable a device (internal modem, infrared device, or
network card).
Disabling an Internal Modem, Infrared Device, or Network
Card
1. Close all Windows programs and open the Control Panel
by selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
80
Section 2D: Troubleshooting Tips
5. Locate the device that you want to disable:
If you want to disable an internal modem, expand the
Modem tree by clicking the “+” sign to its left.
If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the “+” sign to its left.
If you want to disable a network card, expand the
Network Adapters tree by clicking the “+” sign to its left.
6. Right-click the device you want to disable, choose Disable
from the pop-up menu that appears, and click OK.
Windows® XP
To resolve a resource conflict in Windows XP:
Disable a device (internal modem, infrared device, or
network card)
Disabling an Internal Modem, Infrared Device, or Network Card
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2.
3.
4.
5.
Double-click the System icon.
Click the Hardware tab.
Click the Device Manager button.
Locate the device that you want to disable:
 If you want to disable an internal modem, expand the
Modem tree by clicking the “+” sign to its left.
 If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the “+” sign to its left.
 If you want to disable a network card, expand the
Network Adapters tree by clicking the “+” sign to its left.
6. Right click the device you want to disable, choose Disable
from the pop-up menu that appears and click OK.
Section 2D: Troubleshooting Tips
81
Additional Troubleshooting Tools
Connection History
Connection History provides you with a detailed record of the
connections established using your Sprint Mobile Broadband
Express Card. Since Connection History allows you to sort
records by connection name, you can easily distinguish
between personal and business usage. You can also save any
of the messages on the Connection History screen to a log file
that you can print out for your record.
Accessing Connection History
Select Menu > Connection History from the Sprint PCS
Connection Manager Software interface.
About Connection History
The Connection History window displays a table with three
columns: Date/Time, Type, and Duration.
You can select entries by using the arrow keys or your mouse.
Selected entries are highlighted. By default, no entries are
selected.
Click the Clear button to access the Clear Connection History
dialog box. Click Yes to confirm the delete or No to cancel.
To generate a text file containing your Connection History:
1. Select File > Export from the Sprint PCS Connection
Manager Connection History Window. A Save As dialog
box appears.
2. In the file name box type a name for the CSV log file
and click Save. The file name is called “Connection
Log.txt” by default, however, you can name the file any
descriptive name you like.
82
Section 2D: Troubleshooting Tips
Alert Log
The Alert Log provides a record of all alerts that have been received
while establishing and maintaining your connections. You can use
the Alert Log to help isolate and resolve connection issues.
Accessing the Alert Log
Select Menu > Alert Log from the Sprint PCS Connection
Manager Software interface.
About the Alert Log
The Alert Log displays a table with four columns: Date/Time, Alert,
Connection Name, and Type.
You can select entries by using the arrow keys on your keyboard or
the mouse. Selected entries are highlighted. By default, no entry is
selected.
Click the Clear button to access the Clear Alert Log dialog box. Click
Yes to confirm the delete or No to cancel.
Device Info & Diagnostics
Device Info & Diagnostics can help identify problems associated
with connecting to the Nationwide Sprint PCS Network. Device
Info & Diagnostics evaluates issues with your Express Card port,
port configuration, Sprint Mobile Broadband Express Card signal
strength, the Nationwide Sprint PCS Network, and more. Once the
program runs a diagnostics check it can recommend possible
solutions.
Accessing Diagnostics
Select Menu > Device Info & Diagnostics from the Sprint PCS
Connection Manager Software interface.
Section 2D: Troubleshooting Tips
83
About Device Info & Diagnostics
The Device Info & Diagnostics dialog box allows you
to select a number of ways to troubleshoot or obtain more
information about your Sprint Mobile Broadband Express
Card.
The tests automatically run when the window opens.
To view your system parameters, including installed files:
Click the System Information button.
Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help troubleshoot your computer.
84
Section 2D: Troubleshooting Tips
Section 3
Sprint Power VisionSM
86
Section 3A
Sprint Power Vision
In This Section
Web
Sprint Power Vision FAQs
Sprint Power Vision brings you clarity you can see and hear, with
enhanced, always-on advanced multimedia services like email and
Web browsing that are easy to learn and simple to use. This rich,
colorful graphic experience is a revolutionary way to look at wireless
communications.
Section 3A: Sprint Power Vision
87
Web
Accessing the Web
To access the Web:
1. Start Sprint PCS Connection Manager by double-clicking
the icon on your desktop.
2. Click GO to launch your Sprint Power Vision connection.
3. Once your Sprint Power Vision connection is
established, you may start your browser application (for
example, Internet Explorer or Netscape Navigator).
Your User Name
When you buy a Sprint Mobile Broadband Express Card and
sign up for service, you're automatically assigned a user
name. Your user name identifies you on the Nationwide
Sprint PCS Network and is also useful as an address for email
and text messaging, as a way to personalize Internet services,
and as an online virtual identity.
A user name is typically based on the customer’s name and a
number, followed by “@sprintpcs.com.” For example, the third
John Smith to sign up for Sprint PCS Vision services might
have jsmith003@sprint.com as his user name. If you want a
particular user name, you can visit www.sprint.com and get the
name you want – as long as nobody else has it.
Your user name will be automatically programmed into your
Express Card. You don't have to enter it.
88
Section 3A: Sprint Power Vision
Sprint Power Vision FAQs
How will I know when my Express Card is ready for Sprint Power
Vision service?
Your user name (for example, bsmith001@sprint.com) will be
displayed on the Sprint PCS Connection Manager display screen.
How do I sign in for the first time?
You are automatically signed in to Sprint Power Vision services
when you launch Sprint PCS Connection Manager.
How do I know when my Express Card is connected to
Sprint Power Vision services?
Your Express Card automatically connects when Sprint Power
Vision service is used or an incoming message arrives.
When is my data connection active?
Your connection is active when data is being transferred and
“Connected” appears on the Sprint PCS Connection Manager
display screen.
When is my data connection dormant?
If no data is transmitted or received for approximately 10 seconds,
the connection goes dormant. (The connection can go active again
quickly.) If no data is transmitted or received for an extended
period of time, the connection will terminate.
Can I sign out of data services?
You can sign out without turning off your Express Card, however
you will not be able to browse the Web or use other Sprint Power
Vision services. You may sign in again at any time. To sign out, go
to Settings > Internet > Sign Out in the Sprint PCS Connection
Manager menu.
Section 3A: Sprint Power Vision
89
How can I optimize my settings to achieve faster speeds and
send and receive less data while dialing into my company
network?
For optimized results, work in “Offline” mode and
synchronize periodically to send and receive company email.
Also, save attachments or drag them into desktop folders
before opening them (rather than double-clicking them in
the email).
For more detailed information, see the Microsoft white paper at
http://www.microsoft.com/office/outlook/evaluation/perform.doc.
90
Section 3A: Sprint Power Vision
Section 4
Technical Specifications and
Regulatory Information
92
Section 4A
Technical Specifications
In This Section
Environmental Specifications
Mechanical Specifications
Software Specifications
Transmitter Specifications
Receiver Specifications
Hardware Specifications
Miscellaneous
This section outlines the environmental and technical specifications for
your new Sprint Mobile Broadband Express Card.
Section 4A: Technical Specifications
93
Environmental Specifications
Operating temperature
0° C to +55° C
(32°F to 131° F)
Storage temperature
-20° C to +65° C
(-4° F to 149° F)
Humidity
5% to 90% over operating
temperature
Vibration Stability
5 Hz to 500 Hz, 0.1 octave/second
Drop
1 meter drop, no damage – fully
operational
Mechanical Specifications
Dimensions (W x D x H)
34 mm x 5 mm x 112 mm
Weight
43 g (1.4 oz.)
Battery Pack
N/A
LED
Yes
Antenna
External Flip-Up and Internal Mobile
Receive Diversity Antenna
94
Section 4A: Technical Specifications
Software Specifications
CDMA specification
EVDO Rev A
Data service
Support
SMS (IS-637)
Currently not supported
IOTA
Support
OTAPA (IS-683A)
Support
PRL (preferred roaming list)
Support
Authentication
Support
NAM
Mobile IP
Support
WNP (wireless number portability)
Support
Transmitter Specifications
Type of multiplexing
EVDO and 1xRTT
Normal output power
7-10 dBm
TX Max power
23 dBm
Frequency range
1850 MHz to 1919 MHz
Frequency stability
Compliant with CDG1
Bandwidth
1.25 MHz
Occupied bandwidth
1.25 MHz
Modulation method
O-QPSK/HPSK
Waveform quality
.944
Conducted spurious emission
Complies with Title 47, Part 24 of
the FCC Rules
Common RF impedance
50 ohms
Section 4A: Technical Specifications
95
Receiver Specifications
Type of receiving
EVDO and 1xRTT
Frequency range
1930 MHZ to 1990 MHz
Bandwidth
1.25 MHz
Occupied bandwidth
1.25 MHz
Modulation method
O-QPSK/HPSK
Receiver sensitivity
-104 dBm
Inter-modulation spurious response
attenuation
Complies with CDG stage 1
Common RF impedance
50 ohms
Hardware Specifications
Interface type
USB; ExpressCard34/54/Card Bay*
(*Card Bay requires card caddy
accessory)
Common air interface
1xEVDO Rev A
Channel spacing
50 kHz
Chip set
QUALCOMMTM MSM6800
Transmitting (max. data rate)
Forward link: 3.1 Mbps
Reverse link: 1.8 Mbps
Supply voltage
500 mA
Battery
N/A
Charger (charging time)
N/A
Current consumption
Sleep/idle
Average in-use
Max. (peak)
60 mA
400 mA
700 mA
Communication ports
USB
Voice capability
No support
GPS capability
Support
96
Section 4A: Technical Specifications
Miscellaneous
Certification & Approval
Section 4A: Technical Specifications
FCC (parts 2, 22, & 24, SAR), UL,
CDG, etc.
97
98
Sec tion 4B
Regulatory Information
In This Section
WARNING (EMI) – United States FCC Information
WARNING (EMI) – Canada
This section outlines important regulatory notices concerning your new
Sprint Mobile Broadband Express Card.
Section 4B: Regulatory Information
99
Regulatory Notices
This device is compliant with Parts 2, 22, and 24 of the FCC
Rules. Operation of this device is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesirable
operations.
In order to comply with FCC RF Exposure requirements, this
device must be installed so that a minimum separation
distance of 8.5mm (0.33”) is maintained between the
antenna and all persons during ordinary operating conditions
contingent upon the following:
1. The laptop or PC is placed on a desktop, table or flat
surface
2. The device is placed on a flat surface
FCC ID: PKRNVWMX720
CAUTION Unauthorized modifications or changes not
expressly approved by Sprint Communications Company L.P.
could void compliance with regulatory rules and thereby your
authority to use this equipment.
WARNING (EMI) – United States FCC Information
This equipment has been tested and found to comply with
the limits pursuant to Parts 2, 22, and 24 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to
100
Section 4B: Regulatory Information
radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
 Reorient or relocate the notebook PC.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for
help.
WARNING (EMI) – Canada
This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the
interference causing equipment standard entitled “Digital
Apparatus,” ICES-003 of the Department of Communications.
Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur: “Appareils
Numériques,” NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set forth
in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227-19 for civilian agency contracts
or any successor regulations. If further government regulations
apply, it is your responsibility to ensure compliance with such
regulations.
Section 4B: Regulatory Information
101
102
Section 5
Safety and
Terms & Conditions
104
Section 5A
Safety and Notices
In This Section
Important Notice
Safety and Hazards
This section outlines important liability and safety guidelines
concerning your new Sprint Mobile Broadband Express Card.
Section 5A: Safety and Notices
105
Important Notice
Because of the nature of wireless communications,
transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (i.e., have errors), or be totally
lost. Although significant delays or losses of data are rare
when wireless devices such as the Sprint Mobile Broadband
Express Card are used in a normal manner with a wellconstructed network, they should not be used in situations
where failure to transmit or receive data could result in
damage of any kind to the user or any other party, including
but not limited to personal injury, death, or loss of property.
SPRINT SPECTRUM L.P. accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted
or received using the Sprint Mobile Broadband Express Card,
or for failure of the Sprint Mobile Broadband Express Card to
transmit or receive such data.
106
Section 5A: Safety and Notices
Safety and Hazards
Do not operate the Sprint Mobile Broadband Express Card in areas
where blasting is in progress, where explosive atmospheres may
be present, near medical equipment, life support equipment, or
any equipment which may be susceptible to any form of radio
interference. In such areas, the Sprint Mobile Broadband Express
Card MUST BE POWERED OFF. It can transmit signals that could
interfere with this equipment.
Do not operate the Sprint Mobile Broadband Express Card in any
aircraft, whether the aircraft is on the ground or in flight. In
aircraft, the Sprint Mobile Broadband Express Card MUST BE
POWERED OFF. When operating, it can transmit signals that could
interfere with various onboard systems.
The driver or operator of any vehicle should not operate the
Sprint Mobile Broadband Express Card while in control of a vehicle.
Doing so will detract from the driver or operator's control and
operation of that vehicle. In some jurisdictions, operating such
communications devices while in control of a vehicle is an offense.
Section 5A: Safety and Notices
107
108
Sec tion 5B
Terms and Conditions
In This Section
Terms and Conditions of Services
This section contains the terms and conditions of service for your new
Sprint Mobile Broadband Express Card.
Section 5B: Terms and Conditions
109
Terms and Conditions of Services
Terms and Conditions of Services
(Effective September 1, 2005)
Thanks for choosing Sprint. These terms and conditions are
part of your agreement with Sprint for PCS (CDMA) Services.
Separate terms apply for any iDEN products or services.
Please note these terms may not be the most current version.
You can get a current version of the terms on our Web site at
www.sprint.com or by requesting a copy from us at 1-888-2114PCS.
Para solicitar esta literatura en español, por favor contactar a
1-888-211-4PCS (4727).
General. This agreement (“Agreement”) covers the terms on
which we agree to provide and you agree to accept any
service or product we make available to you, including your
wireless services, wireless devices, etc. (collectively
"Services"). You accept this Agreement when you do any of
the following: (a) provide your written or electronic
signature; (b) accept through an oral or electronic statement;
(c) attempt to or in any way use any of the Services; (d) pay for
any Services; or (e) open any materials or package that says
you are accepting when you open it. The Agreement includes
the terms in this document together with the terms
associated with the Services you select (as described in our
marketing materials, e.g., service plan brochures, or on our
Web site). You represent that you are at least 18 years old. In
this document, we use the words “we,” “us,” “our” or “Sprint”
to refer to Sprint Spectrum L.P. and its affiliates doing
business as Sprint PCS.
Agreement. We may change the Agreement at any time with
notice. Any changes to the Agreement are effective when we
110
Section 5B: Terms and Conditions
publish them. If you use our Services or make any payment to us
on or after the effective date of the changes, you accept the
changes. If we change a material term of the Agreement and that
change has a material adverse effect on you, you may terminate
the Agreement without an Early Termination Fee by calling 1-888567-5528 within 30 days after the changes go into effect. You
understand and agree that taxes, Universal Service fees and other
charges imposed by the government or based on government
calculations may increase or decrease on a monthly basis, and that
this paragraph does not apply to any increases in such taxes,
Universal Service fees or other charges.
Activating Service. Before activation, we may check your credit and
verify your identity. You must have and maintain satisfactory
credit to receive and continue to receive Services. We may charge a
nonrefundable activation fee, deposit, prepayment or other fee to
establish or maintain Services.
Term Commitments. Unless we specifically tell you otherwise, our
service plans require that you maintain service for a minimum
term (“Term Service Plan”), usually 1 or 2 years. After satisfying
this minimum term, your service plan will continue on a monthto-month basis unless you have agreed to extend the term for
additional period(s). Certain service, promotional or product offers
may require that you agree to or extend a Term Service Plan. As
discussed below, we may charge you an Early Termination Fee if
you deactivate a Term Service Plan before the end of the term.
Using Services. You agree to not use our Services in an unlawful,
fraudulent or abusive manner. You may not resell or lease Services
to anyone. Sprint is not responsible for any opinions, advice,
statements, services applications or other information provided by
third parties and accessible through our various Services, including
the internet. Neither Sprint , its vendors or licensors guarantees
the accuracy, completeness or usefulness of information that is
obtained through these Services. You are responsible for
evaluating such content. You are also responsible for any use of
Section 5B: Terms and Conditions
111
our Services through any wireless device on your account
including, but not limited to, use by children or minors. We
strongly recommend that you closely monitor any such usage
Changing Services. Changes to Services will generally be
effective at the start of your next full invoicing cycle. In
certain instances, the changes may take place sooner, in
which case your invoice will reflect pro-rated charges. Certain
changes may be conditioned upon payment of an Early
Termination Fee or certain other charges.
Termination of Services. Consistent with this Agreement: (a)
we may terminate Services at any time with notice to you
and, in certain instances, without notice; and (b) you may
terminate Services at any time with prior notice to us. Except
as otherwise provided in this Agreement, IF YOU TERMINATE
YOUR TERM SERVICE PLAN EARLY, OR WE DO SO FOR GOOD
CAUSE, YOU WILL BE REQUIRED TO PAY THE APPLICABLE EARLY
TERMINATION FEE ASSOCIATED WITH YOUR SERVICES. We
will not charge an Early Termination Fee for deactivations
consistent with our Return Policy or for service plans being
provided on a month-to-month basis. If any Services are
terminated before the end of your current invoicing cycle, we
will not prorate charges to the date of termination, and you
will not receive a credit or refund for any unused Services.
Wireless Devices, Numbers & E-mail Addresses. We did not
manufacture your wireless device and we are not responsible
for any defects or for the acts or omissions of the
manufacturer. The only warranties on your device are any
limited warranties extended by the manufacturer directly to
you or passed on to you through us. Your device may not
accept Services directly from any other carrier. You do not
have any rights to any number, e-mail address or other
identifier we may assign to your device or account; you may
not modify, change or transfer any of these except as we
allow or as allowed for by law. In certain instances, you may
112
Section 5B: Terms and Conditions
transfer your number from another carrier to us, or from us to
another carrier. We do not guarantee that transfers to or from us
will be successful. If you transfer your number away from us, the
terms of this Agreement (e.g., Early Termination Fee, etc.) still
apply. If a transfer to Sprint is not successful, you will be
responsible for any discounts provided to you with the purchase of
your device. See our printed in-store materials or visit
www.sprint.com for additional important information on number
transfers.
Coverage. Available coverage areas for Services are generally
identified in our mapping brochures and at www.sprint.com. This
may include coverage on our digital network (the “Nationwide
Sprint PCS Network”) as well as coverage we make available to you
through agreements with other carriers ("off network" or
"roaming" coverage). All coverage maps are high level
representations of outdoor coverage and there are gaps in
coverage within areas shown as covered on the maps. Coverage is
not available everywhere, nor can we guarantee you will receive
coverage at all times, or without interruptions or delays (e.g.,
dropped calls, blocked calls, etc.) in the coverage areas we identify.
Actual coverage and quality of Services may be affected by
conditions within or beyond our control, including network
problems, software, signal strength, your equipment, structures
(including buildings in which you may be located), atmospheric,
geographic, or topographic conditions.
Roaming Coverage. You are roaming anytime your phone indicates
that you are roaming. Roaming coverage is only available with
certain devices and, unless included as part of your Services, will
result in additional charges. Roaming calls placed “manually”
(through an operator or with a credit card) will always incur
separate and additional charges. Depending on your phone
settings, you may automatically roam if there is a gap or
interruption in coverage within the Nationwide Sprint PCS
Network coverage area and roaming coverage areas. See your
Section 5B: Terms and Conditions
113
phone guide for how to adjust phone settings. Certain
features and services may not be available in roaming
coverage areas (including PCS Vision, voicemail, call waiting,
call forwarding, etc.).
Charges. Carefully review the terms of your Services. You will
be assessed charges based on the terms of your Services
including, without limitation, monthly recurring charges and
charges based on actual usage (e.g., charges for long
distance, roaming, call forwarding, directory assistance, etc.).
Airtime and other time based usage charges are calculated
from when your device first initiates contact with a network
until the network connection is broken, whether or not you
were actually successful in connecting to the intended
destination. However, you will not be charged for voice calls
that ring and do not pick up, or if you get a busy signal. For
voice calls received by your device, you are charged from the
time shortly before the phone starts ringing until the call is
terminated. You are charged for an entire voice call based on
the time period in which the call is initiated. Partial minutes
of use are rounded up to the next minute.
Sprint PCS Vision Charges. Vision usage is measured in bytes,
not in minutes. Bytes are rounded up to kilobytes. Usage
rounding occurs at the top of each clock hour while in a
session and at the end of each session and is then charged to
you based on the terms of your Services. Depending on your
Services, usage may be charged against an allowance or on a
fixed price per kilobyte. Usage charges may be rounded up to
the next cent at monthly or other intervals. In certain
instances, you may not know that your session has not
ended. As long as your device is connected to our network,
you will incur data usage charges. You will be charged for all
data directed to the internet address (or “IP address”)
assigned to your device, regardless of who initiates the
activity or whether your device actually receives the data.
114
Section 5B: Terms and Conditions
This includes, but is not limited to, the amount of data associated
with the particular information/item (e.g. game, ringer, email,
etc.), additional data used in accessing, transporting and routing
this information/item on our network, data from partial or
interrupted downloads, re-sent data, and data associated with
unsuccessful attempts to reach websites or use applications.
Based on these and a number of other factors (e.g., the specific
application, network performance, etc.) data used and charged to
you will vary widely, even for the same activity. Estimates of data
usage – for example, the size of downloadable files – will not be
accurate or a reliable predictor of actual usage. Your invoice will
not separately identify the number of kilobytes attributable to
your use of specific sites, sessions or services.
Taxes and Surcharges. We invoice you for taxes, fees and other
charges levied by or remitted directly to federal, state, local or
foreign governments including, without limitation, sales, gross
receipts, Universal Service, use, and excise taxes. If you claim any
tax exemption, you must provide us with a valid tax-exempt
document. Tax exemptions are not applied retroactively. We also
invoice you for surcharges that we collect and keep to pay for the
costs of complying with government programs such as number
pooling and portability, and Enhanced 911 service; these charges
are not the taxes nor government imposed assessments.
Invoicing & Payment. Invoicing cycles and dates may change from
time to time. Monthly recurring and related charges for Services
are generally invoiced one invoicing cycle in advance. Other
charges are invoiced soon after they are incurred. Most usage is
generally applied to the invoicing cycle in which they are incurred,
but in some instances may be applied to subsequent invoicing
cycles. You are responsible for all charges associated with any
device activated on your account, regardless of who used the
device. You must pay all charges by the due date on the invoice.
Past due amounts accrue late charges until paid at the rate of 5%
per month or at the highest rate allowed by law and may result in
Section 5B: Terms and Conditions
115
immediate suspension of your account. If you agree to any
auto-payment option through banking or credit account, we
may initiate payment from the account for all amounts we
invoice you without additional authorization or notice. Based
on your credit or payment history, we may require certain
forms of guaranteed payment as a condition of maintaining
Services. If we invoice you for amounts on behalf of a thirdparty, payments received are first applied to amounts due to
us. You may be charged additional fees for certain methods of
payment and for payments denied by a financial institution.
Acceptance of payments (even if marked “paid in full”) does
not waive our right to collect all amounts that you owe us.
Disputed Charges. Disputes concerning any charges invoiced
must be raised within 60 days of the date of the invoice. You
accept all charges not disputed in this time period. Disputes
can only be made by calling or writing us as directed on your
invoice.
Account Spending Limit & Deposits. We may impose an
account spending limit (“ASL”) on any account without notice.
We will notify you of an ASL based on your credit or payment
history and may reduce the ASL at any time with prior notice.
An ASL should not be relied on to manage usage on your
account. We may suspend an account without prior notice
when the account balance reaches the ASL, even if the
account is not past due. Services can be restored upon
payment of an amount that brings the account balance
below the ASL and any past due amounts. If we require a
deposit for you to establish or maintain an account, we will
hold the deposit as partial guarantee of payment for Services.
We may change the deposit amount at any time with notice
for good reason. Except as we allow, a deposit may not be
used to pay any invoice or delay payment. The deposit
amount, the length of time we hold the deposit and changes
to the deposit amount are determined based on your credit
116
Section 5B: Terms and Conditions
and payment history. The rate of interest, if any, on the deposit is
subject to change. We may mix deposits with our other funds. If
your account is terminated for any reason, we may without notice
apply your deposit to any outstanding charges. We may send any
remaining deposit amounts to your last known address within 75
days after account termination. If the funds are returned to us, you
may claim these funds for one year from the date of return. Any
money held during this one-year period will not accrue interest for
your benefit and are subject to a servicing fee charged against the
balance. You forfeit any portion of the money left after the oneyear period.
Other Sprint PCS Vision Terms. You will not receive voice calls while
using Vision. Vision is not available for use with server devices or
host computer applications, other systems that drive continuous
heavy traffic or data sessions, or as substitutes for private lines or
frame relay connections. Unlimited Vision plans/options may not
be used with Sprint PCS phones or smart phones being used as a
modem in connection with other equipment (e.g., computers, etc.)
through use of connection kits or other phone-to-computer/PDA
accessories, or Bluetooth or other wireless technology. We may
terminate services without notice for any misuse. You may have
access to certain games, ringers, screen savers and other items on
our Vision site (“Premium Services”) that are available for an
additional charge. You will be billed for Premium Service
purchases on your Sprint PCS invoice based on the charges as
specified at purchase. Subject to the terms of the content
purchased, we may delete premium and non-premium items
downloaded to any storage areas we may provide, including any
pictures, games and other content. We may limit the amount of
Premium Services you may purchase in a specific timeframe
(month, week, day, or other time period).
Voice Command. Calls to 911 or similar emergency numbers cannot
be placed through the Voice Command feature. See our printed in-
Section 5B: Terms and Conditions
117
store materials or visit www.sprint.com for additional
important information on this option.
Wireless Web. Wireless Web Services may be available
depending on your device and Service plan/option. This is not
a Vision service. Usage is calculated on minutes used and
generally deducts from your Service plan minutes. See our
printed in-store materials or visit www.sprint.com for
additional important information on this option.
Lost or Stolen Equipment. If your device is lost or stolen, please
notify us immediately by calling 1-888-211-4PCS. You are
responsible for all charges incurred before you notify us of the
loss or theft. You agree to cooperate reasonably with us in
investigating suspected unlawful or fraudulent use.
Messaging. You may incur charges in accessing, sending or
receiving messages on your device. We may impose limits on
the number of voicemail, text, email or other messages that
can be retained through your account. Indicators of messages
on your device, including mailbox icons, may not always
provide an up to date indication of new messages and you
may at times need to manually reset or clear your mailbox
indicator. Legitimate messages may be interrupted by
software aimed at prevention of SPAM or similar messages.
Caller ID. If you do not want people you call to receive the
number assigned to your phone, call us at 1-888-211-4PCS for
information about automatic Caller ID blocking. The number
assigned to your phone can be blocked on a per-call basis by
dialing *67 + Destination Number + TALK (or similar key).
Caller ID blocking is not available when using Vision or
Wireless Web services.
TTY Access. A TTY (also known as TDD or Text Telephone) is a
telecommunications device that allows people who are deaf
or hard of hearing, or who have speech or language
disabilities, to communicate by telephone. TTY doesn't work
118
Section 5B: Terms and Conditions
with all devices. If you have a TTY-capable device, it may not
function effectively, or at all, when attempting 911 calls and
should not be relied on for such calls.
Disclaimer of Warranties. WE MAKE NO REPRESENTATIONS OF
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT
ALLOWED BY LAW) ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
CONCERNING YOUR SERVICES OR WIRELESS DEVICE. WE DO NOT
PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND YOU
AGREE TO HOLD US HARMLESS FOR ALL SUCH PROBLEMS.
Limitation of Liability. Neither we nor our vendors, suppliers or
licensors are liable for any damages arising out of or in connection
with any: (a) act or omission by your, or another person or
company; (b) providing or failing to provide Services, including
deficiencies or problems with your wireless device, our network
coverage or Services (e.g., dropped, blocked, interrupted calls/
messages, etc.); (c) traffic or other accidents, or any health-related
claims allegedly arising from the use of Services, any wireless
devices or related accessories; (d) content or information accessed
while using our Services, such as through the internet; (e)
interruption or failure in accessing or attempting to access
emergency services from your phone, including through 911, E911
or otherwise; or (f) events due to factors beyond our control,
including acts of God (including, without limitation, weatherrelated phenomena, fire or earthquake), war, riot, strike, or orders
of governmental authority. In the event we are found to be
responsible to you for monetary damages relating to the Services
(including wireless devices), you agree that any such damages will
not exceed the pro-rated monthly recurring charge for your
Services during the affected period.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO
CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY
NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH
Section 5B: Terms and Conditions
119
PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR
OTHER EQUIPMENT USED IN CONNECTION WITH THE
SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS,
LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS
AND SERVICES. THIS SECTION SURVIVES TERMINATION OF
THIS AGREEMENT.
MANDATORY ARBITRATION OF DISPUTES. INSTEAD OF SUING IN
COURT, YOU AND SPRINT AGREE TO ARBITRATE ANY AND ALL
CLAIMS, CONTROVERSIES OR DISPUTES AGAINST EACH OTHER
ARISING OUT OF OR RELATING TO THIS AGREEMEN,
INCLUDING, WITHOUT LIMITATION, THE SERVICES, ANY
PHONES/EQUIPMENT, OR ADVERTISING, EVEN IF IT ARISES
AFTER YOUR SERVICES HAVE TERMINATED, AND INCLUDING
CLAIMS YOU MAY BRING AGAINST SPRINT'S EMPLOYEES,
AGENTS, AFFILIATES OR OTHER REPRESENTATIVES, OR THAT
SPRINT MAY BRING AGAINST YOU (“CLAIMS”). THE FEDERAL
ARBITRATION ACT APPLIES TO THIS AGREEMENT AND ITS
PROVISIONS, NOT STATE LAW, GOVERN ALL QUESTIONS OF
WHETHER A CLAIM IS SUBJECT TO ARBITRATION. THIS
PROVISION DOES NOT PREVENT EITHER YOU OR SPRINT FROM
BRINGING APPROPRIATE CLAIMS IN SMALL CLAIMS COURT,
BEFORE THE FEDERAL COMMUNICATIONS COMMISSION OR A
STATE PUBLIC UTILITIES COMMISSION.
YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT
NOR YOU WILL JOIN ANY CLAIM WITH THE CLAIM OF ANY
OTHER PERSON OR ENTITY IN A LAWSUIT, ARBITRATION OR
OTHER PROCEEDING; THAT NO CLAIM EITHER SPRINT OR YOU
HAS AGAINST THE OTHER SHALL BE RESOLVED ON A CLASSWIDE BASIS; AND THAT NEITHER SPRINT NOR YOU WILL
ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF
OF ANYONE ELSE. IF FOR ANY REASON THIS ARBITRATION
PROVISION DOES NOT APPLY TO A CLAIM, WE AGREE TO
WAIVE TRIAL BY JURY.
120
Section 5B: Terms and Conditions
A single arbitrator engaged in the practice of law will conduct the
arbitration. The arbitration will be filed with and the arbitrator will
be selected according to the rules of either JAMS or the National
Arbitration Forum (“NAF”), or, alternatively, as we may mutually
agree. We agree to act in good faith in selecting an arbitrator. The
arbitration will be conducted by and under the then-applicable
rules of JAMS or NAF, wherever the arbitration is filed or, if the
arbitrator is chosen by mutual agreement of the parties, the thenapplicable rules of JAMS will apply unless the parties agree
otherwise. All expedited procedures prescribed by the applicable
rules will apply. We agree to pay our respective arbitration costs,
except as otherwise required by rules of JAMS or NAF, as
applicable, but the arbitrator can apportion these costs as
appropriate. The arbitrator's decision and award is final and
binding, and judgment on the award may be entered in any court
with jurisdiction.
If any party files a judicial or administrative action asserting a
claim that is subject to arbitration and another party successfully
stays such action or compels arbitration, the party filing that
action must pay the other party's costs and expenses incurred in
seeking such stay or compelling arbitration, including attorneys’
fees.
If any portion of this Mandatory Arbitration of Disputes section is
determined to be invalid or unenforceable, the remainder of the
Section remains in full force and effect.
Miscellaneous. You may notify us by calling us at 1-888-211-4PCS,
or use that number to get our current address for written notice.
We may send you notice to your last known address in our
invoicing records, or by calling leaving you a voice message on your
wireless device or home phone. Properly addressed written notice
is effective three days after deposit in the U.S. mail, postage
prepaid. This Agreement is governed by and must be construed
under federal law and the laws of the State of Kansas, without
regard to choice of law principles. If either of us waives or fails to
Section 5B: Terms and Conditions
121
enforce any requirement under this Agreement in any one
instance, that does not waive our right to later enforce that
requirement. If any part of this Agreement is held invalid or
unenforceable, the rest of this Agreement remains in full
force and effect. Section headings are for descriptive, noninterpretive purposes only. You may not assign this
Agreement to any other person or entity without our prior
written approval. This Agreement (including any referenced
documents and attachments) makes up the entire agreement
between us and replaces all prior written or spoken
agreements.
122
Section 5B: Terms and Conditions
Index
Numerics
1xEV-DO network 4
Horizontal 3D estimated
position error 61
Alert Log 46, 83
Indicator Area 32
Bandwidth Optimization 56
Links 53
Lock Code 67
CDMA Networks 4
Close Button 35
Connection History 46, 82
Connection Preferences 63
Connection Status 36
Detail Drawer 32
Device Info & Diagnostics 47
Disable a Device 80
Driver Installation 18
Environmental Specifications
94
Firmware Updates 21
GO Button 39
GPS receiver 6
GPS satellites 6
Hardware Specifications 96
HEPE 61
Index
Map Quest 59
Mapping and Search Service
58
Mechanical Specifications 94
Menu Button 32
Message Area 32
Microsoft Live 59
Minimize Button 35
Mode 63
NDIS 62
Network Adapter 62
Novatel Wireless Network
Adapter (NDIS) 62
Optimization 56
Protocol Compression 57
Receiver Specifications 96
Roaming Preference 64
123
S
Safety and Hazards 107
Service Settings 63
Software Specifications 95
Sprint PCS
FAQs 89
Sprint PCS Connection
Manager
Establishing and
Terminating Connections
41
Installing the Software 18
Settings Menu 54
Starting 31
Window 32
System Requirement 17
Transmitter Specifications 95
Uninstalling
Existing Driver 77
Updating the Driver 76
Web
Accessing 88
Yahoo! Maps 59
124
Index


---

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Copyright                       : © 2006 Sprint Nextel. All rights reserved. SPRINT, the "Going Forward" logo, the NEXTEL name and logo, and other trademarks are trademarks of Sprint Nextel. Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation U720 EVDO Device Product CD, Version 3.06.005. Copyright 2005-2006. All rights reserved.
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Description                     : Novatel Wireless Merlin EX720 (EV-DO Rev A PC Device) User Guide
Title                           : Sprint Mobile Broadband ExpressCard by Novatel Wireless - Merlin EX720 User Guide
Rights                          : © 2006 Sprint Nextel. All rights reserved. SPRINT, the "Going Forward" logo, the NEXTEL name and logo, and other trademarks are trademarks of Sprint Nextel. Sprint Mobile Broadband ExpressCard by Novatel Wireless Merlin EX720 EVDO Device Product CD, Version 3.08.009. Copyright 2005-2006. All rights reserved.
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