Integra Telecom 5300 Users Manual ISD 287 5330 UG

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User Name: __________________

Extension: ___________________

USER GUIDE

for

MITEL 5330 IP Phone with 6510 Voicemail

6160 Golden Hills Drive

Golden Valley, MN 55416

763-745-8000

Ring / Message Indicator

Volume / Speaker / Mute

(and Display Contrast)

Fixed Function Keys

• Applications

• Cancel

• Redial

• Hold

• Tran/Conf

• Message

and/or

Callback

Keypad

Speaker

Handset

Display

11 Programmable Feature Keys / Softkeys

Navigation Page Keys

Rev. 6/08

2

Status

Information

Softkeys

Programmable

Keys

Footer

Navigation

Page Keys

5330 IP PHONE DEFAULT WINDOW & KEYS

(your displayed functions may be different than those pictured)

Feature Function

Softkeys Allows access to specific call control features, which are context

sensitive. These three softkeys are non-programmable,

specific to an application or the current state of the phone.

Programmable

Keys *

Once programmed, these keys launch specific features.

Use the Settings application to program these keys.

The 5330 provides 8 programmable keys per page

*(some will already be programmed for you).

Navigation

Page Keys Choose which of the three key-pages to display (activate)

using the Back & Next navigation keys.

Status Line Displays time, date, and icons indicating feature states.

Information

Area Provides prompts in most phone applications.

Content changes based on the application.

Footer Shows context and summary information

such as Page Indicators, numbers of items, etc.

3

Phonebook

Softkeys

…

Superkey

DND

Voicemail

Headset

USING YOUR PHONE

NOTE: SK below refers to SoftKey options that appear in the display

ANSWER AN INCOMING CALL

 Lift handset or press speaker of ringing telephone

PLACE AN OUTGOING CALL

 Dial 9 + the number you wish to call

SK = <-- (backspace function)

PLACE AN INTERNAL CALL

 Dial the extension number

SK = Call Me Back

Use Call Me Back only when connecting to a busy

internal phone to be notified when they hang-up

PLACE A CALL ON HOLD

 With a call on the line, press the red Hold key

To reconnect with the caller:

 Press the flashing line key on page 1 of your page keys

TRANSFER A CALLER TO ANOTHER EXTENSION

 With a call on the line, press the key (Trans/Conf)

 Dial destination extension number

 (Optional) Wait for answer and announce call if desired

 Press the key to cancel transfer and return to caller

 Hang-Up to transfer call (or press Release Me SK)

Note: If on headset, press Release Me SK, then to hang-up.

TRANSFER A CALLER TO A VOICE MAILBOX

 With a call on the line, press (Trans (Trans/Conf)

 Dial 5999 (voicemail extension)

 Enter the extension number followed by the # key

 Hang up immediately to transfer call to voicemail

CONFERENCE CALLS

 With a call on the line, press the key (Trans/Conf)

 Dial second party (internal or external)

 Press the key again to bring all parties together

Repeat the process to add more callers to the conference

The maximum is an 8-party conference (includes yourself)

4

Phone Book

No

PLACE YOUR PHONE IN DO-NOT-DISTURB (DND)

 Press DND to turn Do-Not-Disturb ON or OFF

(key will light when DND is ON)

DIALING 9 11

The 9 1 1 emergency number is designed to provide

immediate access to emergency services.

 Dial 911

or 9911

 Verify your location and state the nature of the emergency

REDIAL dials the last outside number (not extensions)

*APPLICATIONS Provides primary access to phone settings.

Press the blue Applications key to access…

• Call History: Displays Caller ID info (if available) for missed or received calls,

plus dialed call info, for the last 20 events (combined total).

• Call Forwarding: Forward calls (instead of going to voicemail).

• Settings: Programming your phone. See below…

• Call Info: Information about the last received call.

*SETTINGS Allows you to make adjustments to your phone, including…

Press the blue Applications key, then press Settings to access…

• Programmable Keys: Use to assign features to available keys [next page].

• Contrast: Adjust display contrast of your phone.

• Audio Feedback: Allows volume adjustment of error beeps.

*SUPERKEY (if programmed) Appears on one of the Programmable Keys

pages, allowing access to various functions. Press the No softkey

to advance from one item to the next. Press SUPERKEY a second

time to exit the menus. Some of the more popular functions are…

• Phonebook: Displays internal directory at your location.

• Personal Keys: For programming keys, but not label text.

(Use Settings



Programmable Keys instead [next page])

• Timed Reminder: Used as an alarm clock.

• Ringer Adjust: Adjusts ring pitch & ring volume.

(Use volume keys to scroll through choices)

*Note: You will also see functions that are NOT enabled / activated on your system.

5

Close

Select an item below to

view or edit

User Information

Programmable Keys

Languages

Text Size

Call Notification

Brightness and Contrast

Screen Saver

Audio Feedback

Settin

g

s

(

12

items

)

1-8

Label:



Cursor



Backspace

Keyboard

Save

Cancel

USING THE SETTINGS APPLICATION

 Press the blue Applications key, then press Settings

The display updates

(yours may be slightly different than shown).

Prompts appear in the Information

(upper) portion of the screen.

The Footer shows how many options

are available for that step.

The example says 12 items, 1-8.

PROGRAMMING

SPEED-CALL KEYS

Blue text reflects the display prompt.

Green text reflects a key press.

 Press the blue Applications

key, then press Settings

(unless already done above)

 Press Programmable Keys

 Select a key to program on any page

 Assign a feature to this key (note the 6

pages of options, [some will not work])

 Press Speed Call

 Press Edit Label

Enter letters much as you would on a

cell phone. Multiple presses of a key

on the keypad will cycle through

lower-case then upper-case letters.

Pause and the letter is inserted.

(Caution: A slight pause may insert the

wrong letter. Use Backspace to correct.)

Insert a space by pressing .

 Press Save when done (save name)

 Press Edit Number

 Use the keypad to enter .9. for an

outside line, then continue entering the

rest of the phone number

 Press Save when done (save number)

 Press Save to save the entire entry

 Press Close if done, or begin to program another key

 Press Close again to exit the Settings menus

 Test the Speed-Call key to verify correct programming

6

Set Up Your Voice Mail Box (6510 VM System)

(Use for initial setup of a new voice mailbox only)

NOTE: ALL steps below must be completed. If any are skipped, ALL will need to be redone.

Press the V-Mail key

If not at your phone, see “Accessing…” instructions below.

If asked to “Enter your password”, enter 1111 (initial temporary password)

A tutorial will play instructing you on setting up your mailbox.

Do NOT skip any step (even if given the option). Press # when completed with each step.

The voice mail system will:

1.

Prompt you to change your Password (4-15 digits)

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

2.

Prompt you to record your Personal Greeting

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

3

. Prompt you to record your Busy Greeting

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

4.

Prompt you to record your Unavailable Greeting

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

5.

Prompt you to record your Name

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

Press # when done recording!

Continue through the tutorial until you hear the attendant say that your mailbox is fully set up!

SAMPLE GREETING:

Hi! This is _____________ of _____________. I’m unable to take your call at the

moment. Please leave a brief message and I will return your call as soon as I can.

(Optional) Press zero if you need immediate assistance

ACCESSING VOICE MAIL MESSAGES

ACCESSING VOICE MAIL from your own phone

• Press the V-Mail key

• Enter your password

ACCESSING VOICE MAIL from a different phone

Note: Mailbox of used phone must be setup first or this will not work.

• Dial voicemail extension 5999

• When system answers, press the * key

• When asked enter your extension & password

ACCESSING VOICE MAIL when away from the office

• Call (612) 355-5999

• When system answers press the * key

• When asked enter your extension & password

7

VOICEMAIL MAIN MENU

7 Play Play Unread and Read message(s)

6 Make Record and send message

5 List Call a contact from your contact list

2 Availability Set availability status (next page)

8 User Options See User Options (next page)

3 Folders Access other Message Folders

0 Transfer to 0 Transfer to the Attendant

# Dial ext # Allows you to dial an extension

9 eXit Exit menus

OTHER MENUS (here and next page)

7 Play a Message

Select type of message to play

Note: you will only hear the voice prompts below if you have both

read and unread messages in your inbox simultaneously

1 Unread Messages (voice prompt)

2 Read Messages (voice prompt)

3 Deleted Messages (silent option)

9 All Messages (voice prompt)

Available at any time during playback, announced by the

attendant after a message has completed playing:

7 Play Again Repeat message just played

2 Answer Answer message (internal only)

4 Give* Send message to another mailbox

5 Keep Keep message

3 Discard Discard message (Hear “Message Moved”)

# Print to fax N/A

6 Make Make a new message

9 eXit Exit to main menu

8 Unread Mark unread and skip to next message

1 Timestamp Plays timestamp and envelope

While message is playing:

* 1 Pause Pause for 5 seconds

* * Rewind Rewinds message 5 seconds

* # Fast Forward Fast forward 5 seconds

8

2 Availability

The system responds: ‘You are (availability) and your status is _____.’

2 Availability Check your availability

4 Greeting Listen to current unavailable greeting

1 Review Review current greeting

2 Record Record a new greeting (or rerecord current)

ANY KEY Keep the current greeting

7 Location Choose a location setting

3 Desk Set location to Desk

6 Meeting Set location to Meeting

4 Home Set location to Home

5 Lunch Set location to Lunch

8 User Set location to User Defined

2 Absence Set location to Extended Absence

1 Default Set location to Default Location

 Calendar Set location to Locations Calendar

9 eXit Set location to

9 eXit Return to the Main Menu

6 Making and Sending Messages

• Enter destination mailbox number or Distribution List

(press , followed by the list number)

• Press 1 if destination is correct or press 2 if incorrect and re-enter

• Record the message then press #

After message is recorded

9 Send Exit and send your message

7 Review Listen to the message you just recorded

3 Discard Discard the message

2 Append Add to your recorded message

6 Message Addressing Options (4 options listed next)

2 Confidential – Receiver cannot forward the message

7 Receipt – Receive notice when your message is heard

8 Urgent – Place this message first in the destination mailbox

9 Exit Message Addressing Options - Exit the options menu

8 User Options

4 Greetings Record your greetings

7 Personal Change Personal Greeting

2 Busy Change Busy Greeting

5 Location Record Location Greeting

6 Optional Custom* Record Custom Greeting(s)*

9

1 Record Record an Optional Greeting

2 Activate Activate an Optional Greeting

4 Internal Record Internal Greeting

9 eXit Exit to main menu

When accessing a greeting press 1 to review, 2 to record, any other key to skip

After recording press 1 to accept, 2 to rerecord, 3 to delete, 4 to review

6 Name Record your name

7 Passcode Change your passcode (4-15 digits)

5 Distribution List Set up and send messages to more than

one mailbox at a time. You create a

group number and group name.

3 Fax Set default fax number

2 Additional Set additional options

9 eXit Exit User Options Menu

*Optional Custom greetings require a 2-digit designation (01; 02; 03; etc.) that must

be enabled when you want to use it, and disabled when you want to turn it off,

as in a vacation greeting. Optional greetings over-ride all Personal greetings.

Notes:

10

The phone system that you have purchased offers many

benefits to individuals and businesses alike. No doubt

many of you probably know of other businesses (friends,

family, associates, and neighbors) that are:

1. Moving 4. Want new technology

2. Expanding 5. Have multiple sites to connect

3. Simply need a new phone system or voicemail system

All of these are good candidates for new phone systems.

Assuming you are satisfied with the products and services

we offer, we would enjoy the opportunity to speak with

your associates to determine if we have a solution for

their telecom needs. Eschelon Telecom, Inc. pays a

$50.00 or 1% referral fee (whichever is greater) for

referrals to whom we can provide a solution.

Please contact us with referral information you may have

including business name, telephone number, and contact

person (please let us know whether or not we can use

your name when contacting these businesses).

Integra Telecom

6160 Golden Hills Dr.

Golden Valley, MN 55416

(763) 745-8000