Intel 3168NG Intel Dual-Band Wireless-AC 3168 User Manual User Guide

Intel Mobile Communications Intel Dual-Band Wireless-AC 3168 User Guide

Users Manual

User Guide
© Copyright 2016 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.First Edition: April 2016Document Part Number: 843577-001Product noticeThis guide describes features that are common to most products. Some features may not be available on your computer.Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. See http://www.microsoft.com.To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and select your country. Select Find your product, and then follow the on-screen instructions.Software termsBy installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).iii
iv Safety warning notice
Processor conguration setting (select products only)IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.v
vi Processor conguration setting (select products only)
Table of contents1 Starting right ................................................................................................................................................ 1Visit the HP Apps Store .......................................................................................................................................... 1Best practices ......................................................................................................................................................... 1More HP resources ................................................................................................................................................. 22 Getting to know your computer ...................................................................................................................... 4Locating hardware ................................................................................................................................................. 4Locating software .................................................................................................................................................. 4Right side ............................................................................................................................................................... 5Left side ................................................................................................................................................................. 7Display ................................................................................................................................................................. 11Changing your notebook position (select products only) ................................................................. 13Changing your notebook to an entertainment stand (select products only) ................................... 14Changing your notebook to an interactive stand (select products only) ......................................... 15Changing your notebook to a tablet (select products only) ............................................................. 15Top ........................................................................................................................................................................ 16TouchPad ........................................................................................................................................... 16Lights ................................................................................................................................................. 17Speakers ............................................................................................................................................ 18Keys ................................................................................................................................................... 19Using the action keys ........................................................................................................................ 20Bottom ................................................................................................................................................................. 21Labels ................................................................................................................................................................... 223 Connecting to a network .............................................................................................................................. 23Connecting to a wireless network ....................................................................................................................... 23Using the wireless controls ............................................................................................................... 23Airplane mode key .......................................................................................................... 23Operating system controls ............................................................................................. 23Connecting to a WLAN ....................................................................................................................... 24Using HP Mobile Broadband (select products only) .......................................................................... 24Using GPS (select products only) ...................................................................................................... 25Using Bluetooth wireless devices (select products only) ................................................................. 25Connecting Bluetooth devices ........................................................................................ 25Connecting to a wired network—LAN (select products only) ............................................................................. 26Sharing data and drives and accessing software ................................................................................................ 26vii
4 Enjoying entertainment features .................................................................................................................. 27Using a webcam (select products only) ............................................................................................................... 27Using audio .......................................................................................................................................................... 27Connecting speakers ......................................................................................................................... 27Connecting headsets ......................................................................................................................... 27Using sound settings ......................................................................................................................... 28Using video .......................................................................................................................................................... 28Connecting devices using a USB Type-C cable (select products only) .............................................. 29Connecting video devices using an HDMI cable ................................................................................ 30Setting up HDMI audio .................................................................................................... 30Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 31Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 315 Navigating the screen .................................................................................................................................. 32Using TouchPad and touch screen gestures ........................................................................................................ 32Tap ..................................................................................................................................................... 32Two-nger pinch zoom ..................................................................................................................... 33Two-nger scroll (TouchPad only) .................................................................................................... 33Two-nger tap (TouchPad only) ........................................................................................................ 33Four-nger tap (TouchPad only) ....................................................................................................... 34Three-nger swipe (TouchPad only) ................................................................................................. 34One-nger slide (touch screen only) ................................................................................................. 34Using the keyboard and optional mouse ............................................................................................................. 35Using the on-screen keyboard .......................................................................................................... 35Using the integrated numeric keypad (select products only) ............................................................................. 356 Managing power .......................................................................................................................................... 36Initiating and exiting Sleep and Hibernation ....................................................................................................... 36Manually initiating and exiting Sleep ................................................................................................ 37Manually initiating and exiting Hibernation (select products only) ................................................. 37Setting password protection on wakeup (exiting Sleep or Hibernation) ......................................... 37Using the power meter and power settings ........................................................................................................ 38Running on battery power ................................................................................................................................... 38Factory-sealed battery ...................................................................................................................... 38Finding battery information .............................................................................................................. 39Conserving battery power ................................................................................................................. 39Identifying low battery levels ........................................................................................................... 39Resolving a low battery level ............................................................................................................ 40Resolving a low battery level when external power is available ................................... 40Resolving a low battery level when no power source is available ................................. 40viii
Resolving a low battery level when the computer cannot exit Hibernation .................. 40Running on AC power ........................................................................................................................................... 40Troubleshooting power problems ..................................................................................................... 41Shutting down (turning o) the computer .......................................................................................................... 417 Maintaining your computer .......................................................................................................................... 43Improving performance ....................................................................................................................................... 43Using Disk Defragmenter .................................................................................................................. 43Using Disk Cleanup ............................................................................................................................ 43Using HP 3D DriveGuard (select products only) ................................................................................ 43Identifying HP 3D DriveGuard status .............................................................................. 44Updating programs and drivers .......................................................................................................................... 44Cleaning your computer ...................................................................................................................................... 44Cleaning procedures .......................................................................................................................... 44Cleaning the display ........................................................................................................ 45Cleaning the sides or cover ............................................................................................. 45Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 45Traveling with or shipping your computer .......................................................................................................... 458 Securing your computer and information ....................................................................................................... 47Using passwords .................................................................................................................................................. 47Setting Windows passwords ............................................................................................................. 47Setting Setup Utility (BIOS) passwords ............................................................................................. 48Using Windows Hello (select products only) ....................................................................................................... 48Using Internet security software ......................................................................................................................... 48Using antivirus software ................................................................................................................... 49Using rewall software ..................................................................................................................... 49Installing software updates ................................................................................................................................. 49Using HP Touchpoint Manager (select products only) ........................................................................................ 50Securing your wireless network .......................................................................................................................... 50Backing up your software applications and information .................................................................................... 50Using an optional security cable (select products only) ..................................................................................... 509 Using Setup Utility (BIOS) ............................................................................................................................. 51Starting Setup Utility (BIOS) ................................................................................................................................ 51Updating Setup Utility (BIOS) .............................................................................................................................. 51Determining the BIOS version ........................................................................................................... 51Downloading a BIOS update .............................................................................................................. 52ix
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 53Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 5311 Backing up, restoring, and recovering .......................................................................................................... 55Creating recovery media and backups ................................................................................................................ 55Creating HP Recovery media (select products only) ......................................................................... 55Using Windows tools ........................................................................................................................................... 56Restore and recovery ........................................................................................................................................... 57Recovering using HP Recovery Manager ........................................................................................... 57What you need to know before you get started ............................................................. 57Using the HP Recovery partition (select products only) ................................................. 58Using HP Recovery media to recover .............................................................................. 58Changing the computer boot order ................................................................................ 59Removing the HP Recovery partition (select products only) ......................................... 6012 Specications ............................................................................................................................................ 61Input power .......................................................................................................................................................... 61Operating environment ....................................................................................................................................... 6113 Electrostatic Discharge .............................................................................................................................. 6314 Accessibility .............................................................................................................................................. 64Supported assistive technologies ....................................................................................................................... 64Contacting support .............................................................................................................................................. 64Index ............................................................................................................................................................. 65x
1 Starting rightThis computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to nd additional HP resources.Visit the HP Apps StoreThe HP Apps Store oers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the desktop. The selection is updated regularly and includes regional content and country-specic oers. Be sure to check the HP Apps Store frequently for new and updated features.IMPORTANT: You must be connected to the Internet to access the HP Apps Store.To view and download an app:1. Select the Start button, and then select the Store app.‒ or –Select the Store icon next to the taskbar search box.2. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen.Best practicesAfter you set up and register the computer, we recommend the following steps to get the most out of your smart investment:●Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on page 55.●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a network on page 23.●Become familiar with the computer hardware and software. For more information, see Getting to know your computer on page 4 and Enjoying entertainment features on page 27.●Update or purchase antivirus software. See Using antivirus software on page 49.Visit the HP Apps Store 1
More HP resourcesTo locate resources that provide product details, how-to information, and more, use this table.Resource ContentsSetup Instructions ●Overview of computer setup and featuresHP supportFor HP support, go to http://www.hp.com/support.●Online chat with an HP technician●Support telephone numbers●HP service center locationsSafety & Comfort GuideTo access this guide:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps, select HP, and then select HP Documentation.‒ or –▲Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specications tab, and then select User Guides.‒ or –▲Click the question mark icon in the taskbar. Select My PC, select the Specications tab, and then select User Guides.‒ or –▲Go to http://www.hp.com/ergo.IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.●Proper workstation setup●Guidelines for posture and work habits that increase your comfort and decrease your risk of injury●Electrical and mechanical safety informationRegulatory, Safety and Environmental NoticesTo access this document:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps, select HP, and then select HP Documentation.‒ or –▲Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specications tab, and then select User Guides.‒ or –●Important regulatory notices, including information about proper battery disposal, if needed.2 Chapter 1 Starting right
Resource Contents▲Click the question mark icon in the taskbar. Select My PC, select the Specications tab, and then select User Guides.Limited Warranty*To access this document:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.‒ or –▲Select the Start button, select All apps, select HP, and then select HP Documentation.‒ or –▲Type support in the taskbar search box, and then select the HP Support Assistant app. Select My PC, select the Specications tab, and then select User Guides.‒ or –▲Click the question mark icon in the taskbar. Select My PC, select the Specications tab, and then select User Guides.‒ or –▲Go to http://www.hp.com/go/orderdocuments.IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.●Specic warranty information about this computer*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone number, and postal address.More HP resources 3
2 Getting to know your computerLocating hardwareTo nd out what hardware is installed on your computer:▲Type device manager in the taskbar search box, and then select the Device Manager app.A list displays all the devices installed on your computer.For information about system hardware components and the system BIOS version number, press fn+esc (select products only).Locating softwareTo nd out what software is installed on your computer:▲Select the Start button, and then select All apps.‒ or –Right-click the Start button, and then select Programs and Features.4 Chapter 2 Getting to know your computer
Right sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.To insert a card:1. Hold the card label-side up, with connectors facing the computer.2. Insert the card into the memory card reader, and then press in on the card until it is rmly seated.To remove a card:▲Press in on the card, and then remove it from the memory card reader.(2) USB Type-C port Connects an optional USB device with a Type-C connector.(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is o.(4) HDMI port Connects an optional video or audio device, such as a high-denition television, any compatible digital or audio component, or a high-speed High-Denition Multimedia Interface (HDMI) device.(5) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully charged.●Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.●Amber: The AC adapter is connected and the battery is charging.●O: The battery is not charging.(6) Power connector Connects an AC adapter.Right side 5
Component Description(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.To insert a card:1. Hold the card label-side up, with connectors facing the computer.2. Insert the card into the memory card reader, and then press in on the card until it is rmly seated.To remove a card:▲Press in on the card, and then remove it from the memory card reader.(2) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub.(3) HDMI port Connects an optional video or audio device, such as a high-denition television, any compatible digital or audio component, or a high-speed High-Denition Multimedia Interface (HDMI) device.(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully charged.●Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.●Amber: The AC adapter is connected and the battery is charging.●O: The battery is not charging.(5) Power connector Connects an AC adapter.6 Chapter 2 Getting to know your computer
Left sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Power button ●When the computer is o, press the button to turn on the computer.●When the computer is on, press the button briey to initiate Sleep.●When the computer is in the Sleep state, press the button briey to exit Sleep.●When the computer is in Hibernation, press the button briey to exit Hibernation.CAUTION: Pressing and holding down the power button results in the loss of unsaved information.If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.To learn more about your power settings, see your power options.▲Type power in the taskbar search box, and then select Power and sleep settings.‒ or –Right-click the Start button, and then select Power Options.(2) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.●O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.(3) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.Left side 7
Component Description(5) Audio-out (headphone)/Audio-in (microphone) combo jackConnects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.To access this guide:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.NOTE: When a device is connected to the jack, the computer speakers are disabled.(6) Volume button Control speaker volume on the computer.1. To increase speaker volume, press the back edge of the button.2. To decrease speaker volume, press the front edge of the button.(7) Drive light ●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarily parked the hard drive.NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select products only) on page 43.NOTE: On select products, the drive light will always remain o.Component Description(1) Power button ●When the computer is o, press the button to turn on the computer.●When the computer is on, press the button briey to initiate Sleep.●When the computer is in the Sleep state, press the button briey to exit Sleep.●When the computer is in Hibernation, press the button briey to exit Hibernation.8 Chapter 2 Getting to know your computer
Component DescriptionCAUTION: Pressing and holding down the power button results in the loss of unsaved information.If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.To learn more about your power settings, see your power options.▲Type power in the taskbar search box, and then select Power and sleep settings.‒ or –Right-click the Start button, and then select Power Options.(2) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.●O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.(3) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub.(5) Audio-out (headphone)/Audio-in (microphone) combo jackConnects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.To access this guide:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.NOTE: When a device is connected to the jack, the computer speakers are disabled.(6) Volume button Control speaker volume on the computer.1. To increase speaker volume, press the back edge of the button.2. To decrease speaker volume, press the front edge of the button.(7) Drive light ●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarily parked the hard drive.Left side 9
Component DescriptionNOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select products only) on page 43.NOTE: On select products, the drive light will always remain o.10 Chapter 2 Getting to know your computer
DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).(2) Internal microphones Record sound.(3) Webcam light On: The webcam is in use.(4) Webcam Records video and captures photographs. Some products allow you to video conference and chat online using streaming video.To use a webcam (integrated camera):▲Type camera in the taskbar search box, and then select Camera.*The antennas are not visible from the outside of the computer, and the antenna location may vary.For optimal transmission, keep the areas immediately around the antennas free from obstructions.For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.To access this guide:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.Display 11
Component Description(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).(2) Infrared camera lights (2) (select products only) On: The infrared camera is in use.(3) Internal microphones Record sound.(4) Webcam light On: The webcam is in use.(5) Webcam Records video and captures photographs. Some products allow you to video conference and chat online using streaming video.To use a webcam (integrated camera):▲Type camera in the taskbar search box, and then select Camera.(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a password.For more information, see Using Windows Hello (select products only) on page 48.*The antennas are not visible from the outside of the computer, and the antenna location may vary.For optimal transmission, keep the areas immediately around the antennas free from obstructions.For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.To access this guide:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.12 Chapter 2 Getting to know your computer
Changing your notebook position (select products only)Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand, an interactive stand, or a tablet.NOTE: The TouchPad and keyboard functions are locked during the entertainment and tablet modes.Display 13
Changing your notebook to an entertainment stand (select products only)To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).14 Chapter 2 Getting to know your computer
Changing your notebook to an interactive stand (select products only)To change your notebook to an interactive stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees). Position the notebook on its edges.Changing your notebook to a tablet (select products only)To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush with the computer bottom (360 degrees).NOTE: When the computer is in tablet mode, you can use the on-screen keyboard. See Using the on-screen keyboard on page 35.Display 15
TopTouchPadComponent Description(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.NOTE: For more information, see Using TouchPad and touch screen gestures on page 32.(2) Left TouchPad button Functions like the left button on an external mouse.(3) Right TouchPad button Functions like the right button on an external mouse.16 Chapter 2 Getting to know your computer
LightsNOTE: Your computer may look slightly dierent from the illustration below.Component Description(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.(2) Mute light ●Amber: Computer sound is o.●O: Computer sound is on.Top 17
SpeakersNOTE: Your computer may look slightly dierent from the illustration below.Component DescriptionSpeakers Produce sound.18 Chapter 2 Getting to know your computer
KeysNOTE: Your computer may look slightly dierent from the illustration below.Component Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Displays system information when pressed in combination with the esc key.(3) Windows key Opens the Start menu.NOTE: Pressing the Windows key again will close the Start menu.(4) Action keys Execute frequently used system functions.NOTE: On select products, the f5 action key turns the keyboard backlight feature o or on.(5) num lock key (select products only) Alternates between the navigational and numeric functions on the integrated numeric keypad.(6) Integrated numeric keypad (select products only)When num lock is on, the keypad can be used like an external numeric keypad.Top 19
Using the action keys●An action key performs an assigned function.●The icon on each action key illustrates the function for that key.●To use an action key, press and hold the key.Icon DescriptionDecreases the screen brightness incrementally as long as you hold down the key.Increases the screen brightness incrementally as long as you hold down the key.Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.On select products, turns the keyboard backlight o or on.NOTE: To conserve battery power, turn o this feature.Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.Plays the next track of an audio CD or the next section of a DVD or a BD.Decreases speaker volume incrementally while you hold down the key.Increases speaker volume incrementally while you hold down the key.Mutes or restores speaker sound.Turns the airplane mode and wireless feature on or o.NOTE: The airplane mode key is also referred to as the wireless button.NOTE: A wireless network must be set up before a wireless connection is possible.20 Chapter 2 Getting to know your computer
BottomNOTE: Refer to the illustration that most closely matches your computer.Component DescriptionVents (2) Enable airow to cool internal components.NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.Component DescriptionVents (3) Enable airow to cool internal components.NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.Bottom 21
LabelsThe labels aixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.Component (1) Serial number(2) Product number(3) Warranty period(4) Model number (select products only)Component (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period ●Regulatory label(s)—Provide(s) regulatory information about the computer.●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.22 Chapter 2 Getting to know your computer
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.Connecting to a wireless networkYour computer may be equipped with one or more of the following wireless devices:●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.●HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, eectively providing coverage across entire states, regions, or even countries.●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.For more information about wireless technology, the Internet, and networking, see the Get started app.▲Select the Start button, and then select the Get started app.Using the wireless controlsYou can control the wireless devices in your computer using one or more of these features:●Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane mode key)●Operating system controlsAirplane mode keyThe computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.Operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.Connecting to a wireless network 23
To use operating system controls:1. Type control panel in the taskbar search box, and then select Control Panel.2. Select Network and Internet, and then select Network and Sharing Center.For more information, see the information provided in the Get started app.▲Select the Start button, and then select the Get started app.Connecting to a WLANNOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.To connect to a WLAN, follow these steps:1. Be sure that the WLAN device is on.2. Select the network status icon in the taskbar, and then connect to one of the available networks.If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.3. Follow the on-screen instructions to complete the connection.After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection.NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.Using HP Mobile Broadband (select products only)Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots.You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.– or –You can nd the number following these steps:1. From the taskbar, select the network status icon.2. Select View Connection Settings.3. Under the Mobile broadband section, select the network status icon.24 Chapter 3 Connecting to a network
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card contains basic information about you, such as a personal identication number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator may provide it separately from the computer.For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.Using GPS (select products only)Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.To enable GPS, make sure location is enabled under the Windows privacy setting.1. Type location in the taskbar search box, and then select Location privacy settings.2. Follow the on-screen instructions for using location settings.For more information, see the Get started app.▲Select the Start button, and then select the Get started app.Using Bluetooth wireless devices (select products only)A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:●Computers (desktop, notebook)●Phones (cellular, cordless, smartphone)●Imaging devices (printer, camera)●Audio devices (headset, speakers)●Mouse●External keyboardBluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices.For information about conguring and using Bluetooth devices, see the Get started app.▲Select the Start button, and then select the Get started app.Connecting Bluetooth devicesBefore you can use a Bluetooth device, you must establish a Bluetooth connection.1. Type bluetooth in the taskbar search box, and then select Bluetooth settings.2. Turn on Bluetooth, if it is not already turned on.3. Select your device from the list, and then follow the on-screen instructions.NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device.NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices may have additional requirements; refer to the documentation provided with the device.Connecting to a wireless network 25
Connecting to a wired network—LAN (select products only)Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your oice.Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is no RJ-45 jack on the computer.To connect the network cable, follow these steps:1. Plug the network cable into the network jack (1) on the computer.2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.Sharing data and drives and accessing softwareWhen your computer is part of a network, you are not limited to using only the information that is stored in your computer. Computers connected to the network can exchange software and data with each other.For more information about sharing les, folders, or drives, see the information provided in the Get started app.▲Select the Start button, and then select the Get started app.NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.26 Chapter 3 Connecting to a network
4 Enjoying entertainment featuresUse your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.Using a webcam (select products only)Your computer has a webcam (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.NOTE: Some products also have an infrared camera that allows you to log in to your computer using facial recognition software. For details, see Using Windows Hello (select products only) on page 48. ▲To access the camera, type camera in the taskbar search box, and then select Camera from the list of applications.Using audioOn your computer, or on select products using an external optical drive, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.Connecting speakersYou can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station.To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-denition speakers to the computer, see Setting up HDMI audio on page 30. Before connecting speakers, lower the volume setting.Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.To access this document:▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.To connect wireless headsets to your computer, follow the device manufacturer's instructions.Using a webcam (select products only) 27
Using sound settingsUse sound settings to adjust system volume, change system sounds, or manage audio devices.To view or change sound settings:▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound.– or –Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specic to your audio system.Use the audio control panel to view and control audio settings.▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specic to your system.– or –Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specic to your system.Using videoYour computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions.For information on using your video features, refer to HP Support Assistant.28 Chapter 4 Enjoying entertainment features
Connecting devices using a USB Type-C cable (select products only)NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.To see high-resolution display output on an external USB Type-C device, connect the USB Type-C device according to the following instructions:1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.2. Connect the other end of the cable to the external device.3. Press fn+f4 to alternate the computer screen image between 4 display states.●PC screen only: View the screen image on the computer only.●Duplicate: View the screen image simultaneously on both the computer and external device.●Extend: View the screen image extended across both the computer and external device.●Second screen only: View the screen image on the external device only.Each time you press fn+f4 the display state changes.NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Type control panel in the taskbar search box, select Control Panel, and then select Appearance and Personalization. Under Display, select Adjust resolution.Using video 29
Connecting video devices using an HDMI cableNOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.To see the computer screen image on a high-denition TV or monitor, connect the high-denition device according to the following instructions:1. Connect one end of the HDMI cable to the HDMI port on the computer.2. Connect the other end of the cable to the high-denition TV or monitor.3. Press f4 to alternate the computer screen image between 4 display states:●PC screen only: View the screen image on the computer only.●Duplicate: View the screen image simultaneously on both the computer and the external device.●Extend: View the screen image extended across both the computer and the external device.●Second screen only: View the screen image on the external device only.Each time you press f4, the display state changes.NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Type control panel in the taskbar search box, select Control Panel, and then select Appearance and Personalization. Under Display, select Adjust resolution.Setting up HDMI audioHDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select Playback devices.2. On the Playback tab, select the name of the digital output device.3. Click Set Default, and then click OK.30 Chapter 4 Enjoying entertainment features
To return the audio stream to the computer speakers:1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then click Playback devices.2. On the Playback tab, click Speakers.3. Click Set Default, and then click OK.Discovering and connecting to Miracast-compatible wireless displays (select products only)NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or secondary display device.To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below.To open Miracast:▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.Discovering and connecting to Intel WiDi certied displays (select Intel products only)Use Intel WiDi to wirelessly project individual les such as photos, music, or videos, or to duplicate your entire computer screen to a TV or a secondary display device.Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device; provides for full-screen duplication; and improves speed, quality, and scaling.To connect to Intel WiDi certied displays:▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.To open Intel WiDi:▲Type Intel WiDi in the taskbar search box, and then click Intel WiDi.Using video 31
5 Navigating the screenYou can navigate the computer screen in the following ways:●Use touch gestures directly on the computer screen (select products only)●Use touch gestures on the TouchPad●Use keyboard and optional mouse (mouse purchased separately)●Use an on-screen keyboard (select products only)Using TouchPad and touch screen gesturesThe TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter.You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).TapUse the tap/double-tap gesture to select or open an item on the screen.●Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it.32 Chapter 5 Navigating the screen
Two-nger pinch zoomUse the two-nger pinch zoom to zoom out or in on images or text.●Zoom out by placing two ngers apart on the TouchPad zone or touch screen and then moving your ngers together.●Zoom in by placing two ngers together on the TouchPad zone or touch screen and then moving your ngers apart.Two-nger scroll (TouchPad only)Use the two-nger scroll to move up, down, or sideways on a page or image.●Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.Two-nger tap (TouchPad only)Use the two-nger tap to open the menu for an object on the screen.NOTE: The two-nger tap performs the same function as right-clicking with the mouse.●Tap two ngers on the TouchPad zone to open the options menu for the selected object.Using TouchPad and touch screen gestures 33
Four-nger tap (TouchPad only)Use the four-nger tap to open the action center.●Tap four ngers on the Touchpad to open the action center and view current settings and notications.Three-nger swipe (TouchPad only)Use the three-nger swipe to view open windows and to switch between open windows and the desktop.●Swipe 3 ngers away from you to see all open windows.●Swipe 3 ngers toward you to show the desktop.●Swipe 3 ngers left or right to switch between open windows.One-nger slide (touch screen only)Use the one-nger slide to pan or scroll through lists and pages, or to move an object.●To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.●To move an object, press and hold your nger on an object, and then drag your nger to move the object.34 Chapter 5 Navigating the screen
Using the keyboard and optional mouseThe keyboard and optional mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specic functions.NOTE: Depending on the country or region, your keyboard may have dierent keys and keyboard functions than those discussed in this section.Using the on-screen keyboardThe computer has an on-screen keyboard that is displayed when you are in tablet mode.1. To display the on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the taskbar.2. Begin typing.To access settings for the on-screen keyboard, type control panel in the taskbar search box, select Control Panel, select Devices and Printers, and then select Typing.NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.Using the integrated numeric keypad (select products only)On select products, the computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric keypad, see Keys on page 19.Component Descriptionnum lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).NOTE: The keypad function that is active when the computer is turned o, is reinstated when the computer is turned back on.Integrated numeric keypad Function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrow keys), press the num lock key.Using the keyboard and optional mouse 35
6 Managing powerYour computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge.Initiating and exiting Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.Windows has two power-saving states, Sleep and Hibernation.●Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 37.●Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In the Hibernation state, your work is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 37.CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate the Sleep state while reading from or writing to a disc or an external media card.36 Chapter 6 Managing power
Manually initiating and exiting SleepYou can initiate Sleep in any of the following ways:●Close the display.●Select the Start button, select the Power icon, and then select Sleep.You can exit Sleep in any of the following ways:●Briey press the power button.●If the computer is closed, raise the display.●Press a key on the keyboard.●Tap the TouchPad.When the computer exits Sleep, the power lights turn on and your work returns to the screen.NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen.Manually initiating and exiting Hibernation (select products only)You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options.1. Type power options in the taskbar search box, and then select Power Options.‒ or –Right-click the Power meter icon , and then select Power Options.2. In the left pane, select Choose what the power button does.3. Select Change Settings that are currently unavailable, and then, in the When I press the power button area, select Hibernate.– or –Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.4. Select Save changes.To exit Hibernation:▲Briey press the power button.When the computer exits Hibernation, the power lights turn on and your work returns to the screen.NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows password before your work returns to the screen.Setting password protection on wakeup (exiting Sleep or Hibernation)To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:1. Type power options in the taskbar search box, and then select Power Options.‒ or –Initiating and exiting Sleep and Hibernation 37
Right-click the Power meter icon , and then select Power Options.2. In the left pane, select Require a password on wakeup.3. Select Change Settings that are currently unavailable.4. Select Require a password (recommended).NOTE: To create a user account password or change your current user account password, select Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5.5. Select Save changes.Using the power meter and power settingsThe power meter is located on the Windows taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge.●To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the power meter icon .●To use Power Options, right–click the power meter icon , and then select an item from the list. You can also type power options in the task bar search box, and then select Power Options.Dierent power meter icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.Running on battery powerWhen a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is o and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level.Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.Factory-sealed batteryTo monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app.1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support. When 38 Chapter 6 Managing power
a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.Finding battery informationTo access battery information:1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.HP Support Assistant provides the following tools and information about the battery:●HP Battery Check●Information about battery types, specications, life cycles, and capacityConserving battery powerTo conserve battery power and maximize battery life:●Lower the brightness of the display.●Select the Power saver setting in Power Options.●Turn o wireless devices when you are not using them.●Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port.●Stop, disable, or remove any external media cards that you are not using.●Before you leave your work, initiate Sleep or shut down the computer.Identifying low battery levelsWhen a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:●The battery light (select products only) indicates a low or critical battery level.– or –●The power meter icon shows a low or critical battery notication.NOTE: For additional information about the power meter, see Using the power meter and power settings on page 38.The computer takes the following actions for a critical battery level:●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in the Sleep state and then shuts down and loses any unsaved information.●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.Running on battery power 39
Resolving a low battery levelResolving a low battery level when external power is availableConnect one of the following to the computer and to external power:●AC adapter●Optional docking or expansion device●Optional power adapter purchased as an accessory from HPResolving a low battery level when no power source is availableSave your work and shut down the computer.Resolving a low battery level when the computer cannot exit Hibernation1. Connect the AC adapter to the computer and to external power.2. Exit Hibernation by pressing the power button.Running on AC powerFor information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box.The computer does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking/expansion device.WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.Connect the computer to AC power under any of the following conditions:WARNING! Do not charge the computer battery while you are aboard aircraft.●When charging or calibrating a battery●When installing or modifying system software●When writing information to a disc (select products only)●When running Disk Defragmenter on computers with internal hard drives●When performing a backup or recoveryWhen you connect the computer to AC power:●The battery begins to charge.●The screen brightness increases.●The power meter icon changes appearance.When you disconnect AC power:40 Chapter 6 Managing power
●The computer switches to battery power.●The screen brightness automatically decreases to save battery life.●The power meter icon changes appearance.Troubleshooting power problemsTest the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:●The computer does not turn on.●The display does not turn on.●The power lights do not turn on.To test the AC adapter:1. Shut down the computer.2. Connect the AC adapter to the computer and to the power cord, and then plug the power cord into an AC outlet.3. Turn on the computer.●If the power lights turn on, the AC adapter is working properly.●If the power lights remain o, check the connection from the AC adapter to the computer and the connection from the power cord to the AC outlet to be sure that the connections are secure.●If the connections are secure and the power lights remain o, the AC adapter is not functioning and should be replaced.Contact support for information about obtaining a replacement AC power adapter.Shutting down (turning o) the computerCAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer.The Shut down command closes all open programs, including the operating system, and then turns o the display and computer.Shut down the computer under any of the following conditions:●When you need to access components inside the computer●When you are connecting an external hardware device that does not connect to a USB or video port●When the computer will be unused and disconnected from external power for an extended periodAlthough you can turn o the computer with the power button, the recommended procedure is to use the Windows Shut down command.NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey pressing the power button.1. Save your work and close all open programs.2. Select the Start button, select the Power icon, and then select Shut down.Shutting down (turning o) the computer 41
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:●Press ctrl+alt+delete, select the Power icon, and then select Shut down.●Press and hold the power button for at least 5 seconds.●Disconnect the computer from external power.42 Chapter 6 Managing power
7 Maintaining your computerIt is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.Improving performanceYou can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.Using Disk DefragmenterHP recommends using Disk Defragmenter to defragment your hard drive at least once a month.NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.To run Disk Defragmenter:1. Connect the computer to AC power.2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.3. Follow the on-screen instructions.For additional information, access the Disk Defragmenter software Help.Using Disk CleanupUse Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space and help the computer run more eiciently.To run Disk Cleanup:1. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary les or Uninstall apps to free up disk space.2. Follow the on-screen instructions.Using HP 3D DriveGuard (select products only)HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:●You drop the computer.●You move the computer with the display closed while the computer is running on battery power.A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.Improving performance 43
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives.For more information, see the HP 3D DriveGuard software Help.Identifying HP 3D DriveGuard statusThe hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notication area, at the far right of the taskbar.Updating programs and driversHP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notications when updates become available.If you would like to update your programs and drivers, follow these instructions:1. Type support in the taskbar search box, and then select the HP Support Assistant app.- or -Click the question mark icon in the taskbar.2. Select My PC, select the Updates tab, and then select Check for updates and messages.3. Follow the on-screen instructions.Cleaning your computerUse the following products to safely clean your computer:●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands)●Alcohol-free glass-cleaning uid●Solution of water and mild soap●Dry microber cleaning cloth or a chamois (static-free cloth without oil)●Static-free cloth wipesCAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.Cleaning proceduresFollow the procedures in this section to safely clean your computer.44 Chapter 7 Maintaining your computer
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on.1. Turn o the computer.2. Disconnect AC power.3. Disconnect all powered external devices.CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.Cleaning the displayGently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer.Cleaning the sides or coverTo clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe.NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.Cleaning the TouchPad, keyboard, or mouse (select products only)WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.●To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.Traveling with or shipping your computerIf you have to travel with or ship your computer, follow these tips to keep your equipment safe.●Prepare the computer for traveling or shipping:◦Back up your information to an external drive.◦Remove all discs and all external media cards, such as memory cards.◦Turn o and then disconnect all external devices.◦Shut down the computer.●Take along a backup of your information. Keep the backup separate from the computer.●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage.CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.Traveling with or shipping your computer 45
●If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when you are allowed to use your computer. In-ight computer use is at the discretion of the airline.●If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”●The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.●If you are traveling internationally, follow these suggestions:◦Check the computer-related customs regulations for each country or region on your itinerary.◦Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug congurations vary.WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.46 Chapter 7 Maintaining your computer
8 Securing your computer and informationComputer security is essential for protecting the condentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.IMPORTANT: Some security features listed in this chapter may not be available on your computer.Using passwordsA password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the rst time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.You may nd it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.To create and save passwords, use the following tips:●To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a le on the computer.●When creating passwords, follow requirements set by the program.●Change your passwords at least every 3 months.●An ideal password is long and has letters, punctuation, symbols, and numbers.●Before you send your computer for service, back up your les, delete condential les, and then remove all password settings.For additional information about Windows passwords, such as screen-saver passwords:▲Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.Setting Windows passwordsPassword FunctionUser password Protects access to a Windows user account.Administrator password Protects administrator-level access to computer contents.NOTE: This password cannot be used to access Setup Utility (BIOS) contents.Using passwords 47
Setting Setup Utility (BIOS) passwordsPassword FunctionAdministrator password ●Must be entered each time you access Setup Utility (BIOS).●If you forget your administrator password, you cannot access Setup Utility (BIOS).Power-on password ●Must be entered each time you turn on or restart the computer.●If you forget your power-on password, you cannot turn on or restart the computer.To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup Utility.1. Start Setup Utility (BIOS):●Computers or tablets with keyboards:▲Turn on or restart the computer, quickly press esc, and then press f10.●Tablets without keyboards:1. Turn on or restart the tablet, and then quickly hold down the volume down button.- or -Turn on or restart the tablet, and then quickly hold down the Windows button.2. Tap f10.2. Select Security, and then follow the on-screen instructions.Your changes take eect when the computer restarts.Using Windows Hello (select products only)On products equipped with a ngerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your nger or looking at the camera.To set up Windows Hello, follow these steps:1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and then enroll your ngerprint or facial ID.Using Internet security softwareWhen you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet 48 Chapter 8 Securing your computer and information
security software that includes antivirus and rewall features may be preinstalled on your computer as a trial oer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial oer or purchase the software of your choice in order to fully protect your computer.Using antivirus softwareComputer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer.For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.Using rewall softwareFirewalls are designed to prevent unauthorized access to a system or network. A rewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software.There are two types of rewalls to consider:●Host-based rewalls—Software that protects only the computer it is installed on.●Network-based rewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.When a rewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-dened security criteria. Any data that does not meet those criteria is blocked.Installing software updatesHP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.You can install these updates automatically.To view or change the settings:1. Select the Start button, select Settings, and then select Update & Security.2. Select Windows Update, and then follow the on-screen instructions.3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions.Installing software updates 49
Using HP Touchpoint Manager (select products only)HP Touchpoint Manager is a cloud-based IT solution that enables businesses to eectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you to reduce time spent solving end-user device and security issues. You can quickly download and install the software, which is highly cost eective relative to traditional in-house solutions.Securing your wireless networkWhen you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide any security.Backing up your software applications and informationRegularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure.Using an optional security cable (select products only)A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions.50 Chapter 8 Securing your computer and information
9 Using Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.Starting Setup Utility (BIOS)CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.▲Turn on or restart the computer, quickly press esc, and then press f10.Updating Setup Utility (BIOS)Updated versions of Setup Utility (BIOS) may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.Determining the BIOS versionTo decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.●HP Support Assistant1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.2. Select My PC, and then select Specications.●Setup Utility (BIOS)1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 51).2. Select Main, select System Information, and then make note of the BIOS version.3. Select Exit, select No, and then follow the on-screen instructions.To check for later BIOS versions, see Downloading a BIOS update on page 52.Starting Setup Utility (BIOS) 51
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.●Do not shut down the computer or initiate Sleep.●Do not insert, remove, connect, or disconnect any device, cable, or cord.NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.1. Type support in the taskbar search box, and then select the HP Support Assistant app.– or –Click the question mark icon in the taskbar.2. Click Updates, and then click Check for updates and messages.3. Follow the on-screen instructions.4. At the download area, follow these steps:a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.b. Follow the on-screen instructions to download your selection to the hard drive.Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:1. Type file in the taskbar search box, and then select File Explorer.2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).3. Using the hard drive path you recorded earlier, open the folder that contains the update.4. Double-click the le that has an .exe extension (for example, lename.exe).The BIOS installation begins.5. Complete the installation by following the on-screen instructions.NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le from your hard drive.52 Chapter 9 Using Setup Utility (BIOS)
10 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached.To start HP PC Hardware Diagnostics (UEFI), follow these steps:1. Turn on or restart the computer, and quickly press esc.2. Press f2.The BIOS searches three places for the diagnostic tools, in the following order:a. Connected USB driveNOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 53.b. Hard drivec. BIOS3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.NOTE: If you need to stop a diagnostic test, press esc.Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.There are two options to download HP PC Hardware Diagnostics to a USB device.Download the latest UEFI version1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.Download any version of UEFI for a specic product1. Go to http://www.hp.com/support.2. Select Get software and drivers.Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 53
3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.54 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)
11 Backing up, restoring, and recoveringThis chapter provides information about the following processes. The information in the chapter is standard procedure for most products.●Creating recovery media and backups●Restoring and recovering your systemFor additional information, refer to the HP support assistant app.▲Type support in the taskbar search box, and then select the HP Support Assistant app.‒ or –Click the question mark icon in the taskbar.IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process.Creating recovery media and backupsThe following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 55. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 56.●Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 57.NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.Creating HP Recovery media (select products only)If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.Creating recovery media and backups 55
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 56.●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB ash drive. ◦If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.◦Be sure that the computer is connected to AC power before you begin creating the recovery media.◦The creation process can take an hour or more. Do not interrupt the creation process.◦If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.To create HP Recovery media:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.1. Type recovery in the taskbar search box, and then select HP Recovery Manager.2. Select Create recovery media, and then follow the on-screen instructions.If you ever need to recover the system, see Recovering using HP Recovery Manager on page 57.Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.For more information and steps, see the Get started app.▲Select the Start button, and then select the Get started app.56 Chapter 11 Backing up, restoring, and recovering
Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IMPORTANT: Not all methods are available on all products.●Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.▲Select the Start button, and then select the Get started app.●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.●If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 57. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 55.●On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 57.●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.For more information, see Removing the HP Recovery partition (select products only) on page 60.Recovering using HP Recovery ManagerHP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 55.What you need to know before you get started●HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.●HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 55.●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 55.●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP Restore and recovery 57
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.Using HP Recovery media, you can choose from one of the following recovery options:NOTE: Only the options available for your computer display when you start the recovery process.●System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.●Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.The HP Recovery partition (select products only) allows System Recovery only.Using the HP Recovery partition (select products only)The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.To start HP Recovery Manager from the HP Recovery partition:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.- or-For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.For tablets without keyboards:Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.- or -Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.2. Select Troubleshoot from the boot options menu.3. Select Recovery Manager, and then follow the on-screen instructions.Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.1. If possible, back up all personal les.2. Insert the HP Recovery media, and then restart the computer.NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 59.3. Follow the on-screen instructions.58 Chapter 11 Backing up, restoring, and recovering
Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive.To change the boot order:IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.1. Insert the HP Recovery media.2. Access BIOS:For computers or tablets with keyboards attached:▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.For tablets without keyboards:▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.- or -Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.3. Select the optical drive or USB ash drive from which you want to boot.4. Follow the on-screen instructions.Restore and recovery 59
Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 55.NOTE: The Remove Recovery Partition option is only available on products that support this function.Follow these steps to remove the HP Recovery partition:1. Type recovery in the taskbar search box, and then select HP Recovery Manager.2. Select Remove Recovery Partition, and then follow the on-screen instructions.60 Chapter 11 Backing up, restoring, and recovering
12 SpecicationsInput power The power information in this section may be helpful if you plan to travel internationally with the computer.The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.The computer can operate on DC power within the following specications. Operating voltage and current varies by platform. The voltage and current for your computer is located on the regulatory label.Input power RatingOperating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 5.0 A / 20 V dc @ 4.5 A – 90 W USB-C19.5 V dc @ 2.31 A – 45 W19.5 V dc @ 3.33 A – 65 W19.5 V dc @ 4.62 A – 90 W19.5 V dc @ 6.15 A – 120 W19.5 V dc @ 7.70 A – 150 W19.5 V dc @ 10.3A – 200 WDC plug of external HP power supply (select products only)NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.Operating environmentFactor Metric U.S.TemperatureOperating 5°C to 35°C 41°F to 95°FInput power 61
Nonoperating -20°C to 60°C -4°F to 140°FRelative humidity (noncondensing)Operating 10% to 90% 10% to 90%Nonoperating 5% to 95% 5% to 95%Maximum altitude (unpressurized)Operating -15 m to 3,048 m -50 ft to 10,000 ftNonoperating -15 m to 12,192 m -50 ft to 40,000 ft62 Chapter 12 Specications
13 Electrostatic DischargeElectrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.A discharge of static electricity from ngers or other electrostatic conductors may damage electronic components.To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:●If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly grounded.●Keep components in their electrostatic-safe containers until you are ready to install them.●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.●Use nonmagnetic tools.●Before handling components, discharge static electricity by touching an unpainted metal surface.●If you remove a component, place it in an electrostatic-safe container.63
14 AccessibilityHP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.Supported assistive technologiesHP products support a wide variety of operating system assistive technologies and can be congured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting supportWe are constantly rening the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time.NOTE: Support is in English only.64 Chapter 14 Accessibility
IndexAAC adapter and battery 5, 6AC adapter, testing 41accessibility 64action keys 20identifying 19airplane mode 23airplane mode key 20, 23antivirus software, using 49audio 28audio-out (headphone)/audio-in (microphone) jack, identifying 8, 9Bbacking up software and information 50backups 55batteryconserving power 39discharging 39factory-sealed 38nding information 39low battery levels 39resolving low battery level 40battery information, nding 39battery power 38best practices 1BIOSdetermining version 51downloading an update 52starting the Setup Utility 51updating 51Bluetooth device 23, 25Bluetooth label 22boot orderchanging 59bottom 22buttonsleft TouchPad 16power 7, 8right TouchPad 16volume 8, 9Ccaps lock light, identifying 17caring for your computer 44cleaning your computer 44componentsbottom 21display 11left side 7right side 5top 16connecting to a WLAN 24connector, power 5, 6corporate WLAN connection 24critical battery level 39DDisk Cleanup software 43Disk Defragmenter software 43drive light 8, 9Eelectrostatic discharge 63esc key, identifying 19external AC power, using 40Fngerprints, registering 48rewall software 49fn key, identifying 19four-nger tap TouchPad gesture34GGPS 25HHDMI portconnecting 30identifying 5, 6HDMI, conguring audio 30headsets, connecting 27Hibernationexiting 37initiated during critical battery level 39initiating 37high-denition devices, connecting30, 31HP 3D DriveGuard 43HP Apps Store, visiting 1HP Mobile Broadbandactivating 24IMEI number 24MEID number 24HP PC Hardware Diagnostics (UEFI)using 53HP Recovery Managercorrecting boot problems 59starting 58HP Recovery mediacreating 55recovery 58HP Recovery partitionrecovery 58removing 60HP resources 2HP Touchpoint Manager 50IIMEI number 24infrared camera, identifying 12infrared webcam lights, identifying12initiating Sleep and Hibernation 36input power 61installingoptional security cable 50integrated numeric keypad, identifying 19, 35internal microphones, identifying11, 12Internet security software, using 48Jjacksaudio-out (headphone)/audio-in (microphone) 8, 9Kkeyboard and optional mouseusing 35Index 65
keysaction 19airplane mode 20esc 19fn 19Windows 19LlabelsBluetooth 22regulatory 22serial number 22service 22wireless certication 22WLAN 22lightsAC adapter and battery light 5, 6caps lock 17drive 8, 9mute 17power 7, 9locating informationhardware 4software 4low battery level 39MmaintenanceDisk Cleanup 43Disk Defragmenter 43HP 3D DriveGuard 43updating programs and drivers44managing power 36MEID number 24memory card reader, identifying 5, 6memory card, identifying 5, 6minimized image recovery 58minimized image, creating 57Miracast 31mobile broadbandactivating 24IMEI number 24MEID number 24mute light, identifying 17Nnum lock key, identifying 35Oone-nger slide touch screen gesture 34operating environment 61original system recovery 57PpasswordsSetup Utility (BIOS) 48Windows 47portsHDMI 5, 6, 30Miracast 31USB 2.0 9USB 3.0 6, 7USB 3.0 charging 5USB Type-C 5, 29powerAC 40battery 38power button, identifying 7, 8power connector, identifying 5, 6power lights, identifying 7, 9power meter, using 38power settings, using 38product name and number, computer 22public WLAN connection 24Rrecoveroptions 57recoverydiscs 56, 58HP Recovery Manager 57media 58starting 58supported discs 56system 57USB ash drive 58using HP Recovery media 56recovery mediacreating 55creating using HP Recovery Manager 56recovery partitionremoving 60regulatory informationregulatory label 22wireless certication labels 22Ssecurity cable slot, identifying 7, 9security cable, installing 50serial number 22serial number, computer 22service labels, locating 22setting password protection on wakeup 37Setup Utility (BIOS) passwords 48shipping the computer 45shutdown 41Sleepexiting 37initiating 37Sleep and Hibernationinitiating 36slotsmemory card reader 5, 6security cable 7, 9softwareDisk Cleanup 43Disk Defragmenter 43HP 3D DriveGuard 43software updates, installing 49sound settings, using 28speakersconnecting 27identifying 18supported discs, recovery 56system recovery 57system restore pointcreating 56system restore point, creating 55Ttap TouchPad and touch screen gesture 32testing an AC adapter 41three-nger swipe TouchPad gesture 34touch screen gesturesone-nger slide 34TouchPadbuttons 16using 32TouchPad and touch screen gesturestap 32two-nger pinch zoom 33TouchPad gesturesfour-nger tap 3466 Index
three-nger swipe 34two-nger scroll 33two-nger tap 33TouchPad zone, identifying 16traveling with the computer 22, 45turning o the computer 41two-nger pinch zoom TouchPad and touch screen gesture 33two-nger scroll TouchPad gesture33two-nger tap TouchPad gesture 33Uunresponsive system 41updating programs and drivers 44USB 2.0 port, identifying 9USB 3.0 charging port, identifying 5USB 3.0 port, identifying 6, 7USB Type-C port, connecting 29USB Type-C port, identifying 5using external AC power 40using passwords 47using power meter settings 38using power settings 38using sound settings 28using the integrated numeric keypad 35using the keyboard and optional mouse 35using the TouchPad 32Vvents, identifying 21video 28volume buttons, identifying 8, 9Wwebcamidentifying 11, 12using 27webcam light, identifying 11, 12Windowssystem restore point 55, 56Windows Hellousing 48Windows key, identifying 19Windows passwords 47Windows toolsusing 56wireless button 23wireless certication label 22wireless controlsbutton 23operating system 23wireless light 23wireless network (WLAN)connecting 24corporate WLAN connection 24functional range 24public WLAN connection 24wireless network, securing 50WLAN antennas, identifying 11, 12WLAN device 22WLAN label 22WWAN device 24Index 67

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