Intel 7260NG Model 7260NGW Wireless Network Adapter User Manual 2
Intel Mobile Communications Model 7260NGW Wireless Network Adapter 2
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User Manual 2
User Guide © Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Windows is a U.S. registered trademark of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2013 Document Part Number: 736656-xx1 Product notice Software terms This guide describes features that are common to most models. Some features may not be available on your computer. By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details. For any further information or to request a full refund of the computer, please contact your local point of sale (the seller). Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii iv Safety warning notice Table of contents 1 Starting right ................................................................................................................................................... 1 Visit the HP Apps Store ........................................................................................................................ 1 Best practices ....................................................................................................................................... 1 Fun things to do .................................................................................................................................... 2 More HP resources .............................................................................................................................. 3 2 Getting to know your computer ..................................................................................................................... 5 Finding your hardware and software information ................................................................................. 5 Locating hardware ............................................................................................................... 5 Locating software ................................................................................................................. 5 Right side ............................................................................................................................................. 6 Left side ................................................................................................................................................ 7 Display .................................................................................................................................................. 8 Top ....................................................................................................................................................... 9 TouchPad ............................................................................................................................ 9 Lights ................................................................................................................................. 10 Buttons ............................................................................................................................... 11 Keys ................................................................................................................................... 12 Bottom ................................................................................................................................................ 13 Labels ................................................................................................................................................. 14 3 Connecting to a network .............................................................................................................................. 16 Connecting to a wireless network ....................................................................................................... 16 Using the wireless controls ................................................................................................ 16 Using the wireless button .................................................................................. 16 Using operating system controls ....................................................................... 17 Sharing data and drives and accessing software .............................................................. 17 Using a WLAN ................................................................................................................... 18 Using an Internet service provider .................................................................... 18 Setting up a WLAN ............................................................................................ 18 Configuring a wireless router ............................................................................ 19 Protecting your WLAN ....................................................................................... 19 Connecting to a WLAN ...................................................................................... 19 Using Bluetooth wireless devices (select models only) ..................................................... 20 4 Enjoying entertainment features ................................................................................................................. 21 Multimedia features ............................................................................................................................ 21 Using the webcam .............................................................................................................................. 22 Photography software ........................................................................................................................ 22 Using LightRoom ............................................................................................................... 22 New features ...................................................................................................................... 23 Using audio ........................................................................................................................................ 23 Connecting speakers ......................................................................................................... 23 Connecting headphones and microphones ....................................................................... 23 Using Beats Audio ............................................................................................................. 24 Accessing Beats Audio Control Panel ............................................................... 24 Enabling and disabling Beats Audio .................................................................. 24 Testing your audio features ............................................................................................... 24 Using video ......................................................................................................................................... 25 Connecting video devices using an HDMI cable ............................................................... 25 Setting up HDMI audio ...................................................................................... 26 Connecting a digital display device .................................................................................... 26 High-resolution display (select models only) ...................................................................................... 27 5 Navigating the screen ................................................................................................................................... 28 Using the TouchPad ........................................................................................................................... 28 Using TouchPad gestures .................................................................................................................. 28 Selecting ............................................................................................................................ 29 Scrolling ............................................................................................................................. 30 Pinching/zooming .............................................................................................................. 31 Rotating (select models only) ............................................................................................ 32 Right-click (select models only) ......................................................................................... 33 Flicking (select models only) .............................................................................................. 34 Edge swipes ...................................................................................................................... 35 Display the charms bar and select a charm ...................................................... 35 Display the apps menu ...................................................................................... 36 Open an app ..................................................................................................... 36 Switch between open apps ............................................................................... 37 Close an app ..................................................................................................... 37 Using touch screen gestures .............................................................................................................. 38 Scrolling and moving objects ............................................................................................. 38 Selecting ............................................................................................................................ 39 Pinching/zooming .............................................................................................................. 40 Rotating (select models only) ............................................................................................ 40 Edge swipes ...................................................................................................................... 41 Display the charms ............................................................................................ 41 vi Access open apps ............................................................................................. 41 Display the apps menu ...................................................................................... 42 Using the keyboard and mouse .......................................................................................................... 42 Using the keys ................................................................................................................... 42 Using the action keys ........................................................................................ 42 Using Windows shortcut keys ........................................................................... 44 Using the hot keys ............................................................................................. 45 Using voice navigation ....................................................................................................................... 46 6 Managing power ............................................................................................................................................ 47 Initiating Sleep and Hibernation ......................................................................................................... 47 Intel Rapid Start Technology (select models only) ............................................................ 47 Manually initiating and exiting Sleep .................................................................................. 48 Manually initiating and exiting Hibernation (select models only) ....................................... 48 Setting password protection on wakeup ............................................................................ 48 Using the power meter and power settings ........................................................................................ 49 Running on battery power .................................................................................................................. 49 Factory-sealed battery ....................................................................................................... 49 Finding battery information ................................................................................................ 49 Conserving battery power .................................................................................................. 50 Identifying low battery levels .............................................................................................. 50 Resolving a low battery level ............................................................................................. 50 Resolving a low battery level when external power is available ........................ 50 Resolving a low battery level when no power source is available ..................... 50 Resolving a low battery level when the computer cannot exit Hibernation ....... 50 Running on external AC power .......................................................................................................... 51 Troubleshooting power problems ...................................................................................... 51 HP CoolSense (select models only) ................................................................................................... 52 Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 52 Shutting down (turning off) the computer ........................................................................................... 53 7 Maintaining your computer .......................................................................................................................... 54 Improving performance ...................................................................................................................... 54 Handling drives .................................................................................................................. 54 Using Disk Defragmenter ................................................................................................... 54 Using Disk Cleanup ........................................................................................................... 55 Updating programs and drivers .......................................................................................................... 55 Cleaning your computer ..................................................................................................................... 55 Cleaning procedures .......................................................................................................... 56 Cleaning the display (All-in-Ones or Notebooks) .............................................. 56 Cleaning the sides or cover ............................................................................... 56 vii Cleaning the TouchPad, keyboard, or mouse ................................................... 56 Traveling with or shipping your computer ........................................................................................... 57 8 Securing your computer and information .................................................................................................. 58 Using passwords ................................................................................................................................ 58 Setting Windows passwords .............................................................................................. 59 Setting Setup Utility (BIOS) passwords ............................................................................. 59 TPM Embedded Security device (select models only) ....................................................................... 60 Using Internet security software ......................................................................................................... 60 Using antivirus software ..................................................................................................... 60 Using firewall software ....................................................................................................... 61 Installing software updates ................................................................................................................. 61 Installing critical security updates ...................................................................................... 61 Installing HP and third-party software updates .................................................................. 61 Securing your wireless network .......................................................................................................... 61 Backing up your software applications and information ..................................................................... 62 Using an optional security cable lock ................................................................................................. 62 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 63 Starting Setup Utility (BIOS) ............................................................................................................... 63 Updating the BIOS ............................................................................................................................. 63 Determining the BIOS version ........................................................................................... 63 Downloading a BIOS update ............................................................................................. 64 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 65 10 Backing up, restoring, and recovering ..................................................................................................... 66 Creating recovery media and backups ............................................................................................... 66 Creating HP Recovery media ............................................................................................ 67 Restore and recovery ......................................................................................................................... 68 Using Windows Refresh for quick and easy recovery ....................................................... 69 Remove everything and reinstall Windows ........................................................................ 69 Recovering using HP Recovery Manager .......................................................................... 70 What you need to know ..................................................................................... 70 Using the HP Recovery partition (select models only) ...................................... 71 Using HP Recovery media to recover ............................................................... 71 Changing the computer boot order ................................................................... 71 Removing the HP Recovery partition ................................................................................. 72 viii 11 Specifications .............................................................................................................................................. 73 Input power ......................................................................................................................................... 73 Operating environment ....................................................................................................................... 73 12 Electrostatic Discharge .............................................................................................................................. 74 Index ................................................................................................................................................................... 75 ix x 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Visit the HP Apps Store To download apps to the Start screen, visit the HP Apps Store. The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features. IMPORTANT: You must be connected to the Internet to access the HP Apps Store. To view and download an app: 1. From the Start screen, select the Store app. 2. Select HP Picks to view all the available apps. 3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the Start screen. Best practices To get the most out of your smart investment, after you set up and register the computer, we recommend the following steps: ● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a network. ● Take a minute to browse the printed Windows Basics guide to explore the new Windows® features. ● Become familiar with the computer hardware and software. For more information, see Getting to know your computer and Enjoying entertainment features for information. ● Update or purchase antivirus software. Learn more at Using antivirus software. ● Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up, restoring, and recovering. Visit the HP Apps Store Fun things to do ● You know that you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Connecting video devices using an HDMI cable. ● You know that you can listen to music on the computer. But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world? See Using audio. ● Experience music the way the artist intended, with deep controlled bass and clear, pure sound. See Using Beats Audio. ● Whether you are an amateur or professional photographer or somewhere in between, Adobe Photoshop Lightroom 5 is an intuitive, all-in-one solution for bringing out the best in your photographs. It includes powerful yet simple automatic adjustments and features as well as state-of-the-art advanced tools, allowing you to achieve amazing image quality. See Photoshop software. ● Use the TouchPad and the new Windows touch gestures for smooth control of images and pages of text. See Using the TouchPad and Using TouchPad gestures. Chapter 1 Starting right More HP resources You have already used Setup poster to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup poster ● Overview of computer setup, features, and using Windows®. Help and Support ● A broad range of how-to information and troubleshooting tips Worldwide support ● Online chat with an HP technician To get support in your language, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ● Email support ● Support telephone numbers ● HP service center locations Safety & Comfort Guide ● Proper workstation setup To access this guide: ● Guidelines for posture and work habits that increase your comfort and decrease your risk of injury ● Electrical and mechanical safety information ● Important regulatory notices, including proper battery disposal information To access Help and Support, from the Start screen, type help, and then from the Search window, select Help and Support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. 1. From the Start screen, type This PC, select it, and then select User Guides. – or – Go to http://www.hp.com/ergo. Regulatory, Safety and Environmental Notices To access this guide: 1. From the Start screen, type This PC, select it, and then select User Guides. More HP resources Resource Contents Limited Warranty* ● Specific warranty information about this computer To access this warranty: 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed HP Limited Warranty in the box. For some countries or regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments or write to: ● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Chapter 1 Starting right 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer. To find information about system hardware components and the system BIOS version number, press fn+esc. Locating software To find out what software is installed on your computer: ▲ From the Start screen, move the curser until the arrow appears in the lower-left corner, and then select the arrow. Finding your hardware and software information Right side Component (1) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (2) mini DisplyPort Connects an optional digital display device, such as a highperformance monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. (4) AC adapter light ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (5) Description Power connector Chapter 2 Getting to know your computer Connects an AC adapter. Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (3) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type This PC, select it and then select User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (4) Memory card reader Connects optional memory cards that store, manage, share, or access information. To insert: Hold the card label side up with connectors facing the slot, and press in on the card until it is firmly seated. To remove: Press in on the card and quickly release it. The card pops out. (5) Hard drive light ● Blinking white: The hard drive is being accessed. Left side Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. To use the webcam, from the Start screen, type cyberlink, and then select CyberLink YouCam from the list of applications. (5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type This PC, select it, and then select User Guides. Chapter 2 Getting to know your computer Top TouchPad Component Description (1) Left TouchPad wing Textured area that allows you to perform additional gestures. (2) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse. (5) Right TouchPad wing Textured area that allows you to perform additional gestures. Top Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see Initiating Sleep and Hibernation. (2) Caps lock light On: Caps lock is on, switching the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. (4) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. 10 Chapter 2 Getting to know your computer Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see Initiating Sleep and Hibernation. To learn more about your power settings, from the Start screen, type power options, select Settings, and then select Power Options from the list of applications. Top 11 Keys Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows key Returns you to the Start screen from anu app or window. NOTE: Pressing the Windows key again will return you to the most recent app you had open. 12 (4) Action keys Execute frequently used system functions. (5) Windows applications key Reveals options for a selected object. Chapter 2 Getting to know your computer Bottom Component Description (1) Enables airflow to cool internal components. Vent NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Speakers (2) Produce sound. Bottom 13 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. For help finding these locations, refer to Getting to know your computer. ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component 14 (1) Serial number (2) Product number (3) Warranty period Chapter 2 Getting to know your computer Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 15 3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type help, and then select Help and Support. Using the wireless controls You can control the wireless devices in your computer using these features: ● Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button) (select models only) ● Operating system controls Using the wireless button The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off. NOTE: On some models, the wireless light is amber when all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off all the wireless devices simultaneously. 16 Chapter 3 Connecting to a network Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. For more information, from the Start screen, type help, and then select Help and Support. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Network computers can exchange software and data with each other. NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared. To share folders or libraries on the same network: 1. From the Windows desktop, open File Explorer. 2. In the Libraries window, click Share, and then click Specific people. 3. Type a name in the File Sharing box, and then click Add. 4. Click Share and then follow the on-screen instructions. To share information from your computer's hard drive: 1. From the Windows desktop, open File Explorer. 2. In the Libraries window, Click Local Disk (C:). 3. Click the Share tab, and then click Advanced sharing. 4. In the Local Disk (C:) Properties window, select Advanced Sharing. 5. Check Share this folder. To share drives on the same network: 1. From the Windows desktop, right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Open Network and Sharing Center. 3. Under View your active networks, select an active network. 4. Select Change advanced sharing settings to set sharing options for privacy, network discovery, file and printer sharing or other network options. Connecting to a wireless network 17 Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which allows several wireless and wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software. To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). Using an Internet service provider When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place. Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have. The illustration below shows an example of a wireless network installation that is connected to the Internet. As your network grows, additional wireless and wired computers can be connected to the network to access the Internet. For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP. 18 Chapter 3 Connecting to a network Configuring a wireless router For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP. NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network. Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer when connected to a hotspot, limit your network activities to email that is not confidential and basic Internet surfing. Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN: ● Use a firewall. A firewall checks information and requests that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types. ● Use wireless encryption. Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type help, and then select Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is white. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. From the Start screen, point to the far-right upper or lower corner to display the charms. 3. Select Settings, and then click the network status icon. 4. Select your WLAN from the list. 5. Click Connect. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click Sign in to complete the connection. NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point. NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is revealed, allowing you to manually search for and connect to a network or to create a new network connection. 6. Follow the on-screen instructions to complete the connection. Connecting to a wireless network 19 After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. 20 Chapter 3 Connecting to a network 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones. Multimedia features Here are some of the entertainment features on your computer. Component Description (1) Internal microphones (2) Records sound. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. From the Start screen, type cyberlink, and then select CyberLink YouCam from the list of applications. (4) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Multimedia features 21 Component Description (5) mini DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector. (6) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (7) Speakers (2) Produce sound. NOTE: The speakers are located on the bottom of the computer. (8) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Using the webcam The computer has an integrated webcam that records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. ▲ To start the webcam, from the Start screen, type cyberlink, and then select CyberLink YouCam from the list of applications. For details about using the webcam, go to Help and Support. From the Start screen, type help, and then select Help and Support. Photography software Whether you are an amateur or professional photographer or somewhere in between, Adobe Photoshop Lightroom 5 is an intuitive, all-in-one solution for bringing out the best in your photographs. It includes powerful yet simple automatic adjustments and features as well as state-of-the-art advanced tools, allowing you to achieve amazing image quality. Using LightRoom Get all your digital photography essentials in one fast, efficient application. Lightroom includes a range of new features to create even better images, work more efficiently and share your photos 22 Chapter 4 Enjoying entertainment features almost anywhere. New tools allow you to easily remove defects and unwanted objects from your images and automatically straighten tilted shots. ▲ From the Start screen, select the Adobe Photoshop Lightroom 5 app, and then follow the onscreen instructions. ● View and organize, perfect and process, print and share. Lightroom includes everything you need. ● Get the best from every pixel in your photos, whether you shot them with a professional camera or a camera phone. Lightroom includes a comprehensive set of advances tools for tone, contrast, color, noise reduction and more. ● Easily share whenever and however you want to show your images. Lightroom makes it easy with timesaving tools for sharing your work with friends, family, and clients. New features Create even better images with new features like the Advanced Healing Brush for removing image defects and Upright for straightening photos. Share your favorites with new video slide show that blend still shots, videos and music. ● Advanced Healing Brush: Don’t let dust spots, splotches or other distractions and flaws get in the way of a great shot. With the Advanced Healing Brush, you cannot only change the brush size, but move it in precise paths. Unwanted scene elements just disappear. ● Video slide shows: Easily share your work in elegant video slide shows, combine still images, video clips, and music in creative HD videos that can be viewed on almost any computer or device. Using audio On your computer, you can play music CDs, download and listen to music, stream audio content from the Web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones. Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audioout (headphone) jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio. Before connecting speakers, lower the volume setting. Connecting headphones and microphones You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. Many headsets with integrated microphones are commercially available. To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type This PC, select it, and then select User Guides. Using audio 23 Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. You can experience Beats Audio through the computer's internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack. Accessing Beats Audio Control Panel Use Beats Audio Control Panel to view and manually control audio and bass settings. ▲ From the Start screen, type control panel, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Enabling and disabling Beats Audio ▲ To enable or disable Beats Audio, press the fn key in combination with the b key. Testing your audio features To check the audio functions on your computer, follow these steps: 1. From the Start screen, type control panel, and then select Control Panel from the list of applications. 2. Select Hardware and Sound, and then select Sound. 3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and then click Test. You should hear sound through the speakers or through connected headphones. To check the recording functions on your computer, follow these steps: 1. From the Start screen, type sound, and then select Sound Recorder. 2. Click Start Recording and speak into the microphone. 3. Save the file to your desktop. 4. Open a multimedia program and play the recording. To confirm or change the audio settings on your computer, follow these steps: 24 1. From the Start screen, type control panel, and then select Control Panel from the list of applications. 2. Select Hardware and Sound, and then select Sound. Chapter 4 Enjoying entertainment features Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. Most computers have a video graphics array (VGA) port, which connects analog video devices. Some computers also have a high-definition multimedia interface (HDMI) port, which allows you to connect a high-definition monitor or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions. Connecting video devices using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device. ● Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes. Using video 25 NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel from the list of applications. Select Appearance and Personalization. Under Display, select Adjust screen resolution. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select the name of the digital output device. 3. Click Set Default, and then click OK. To return the audio stream to the computer speakers: 1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. 2. On the Playback tab, click Speakers. 3. Click Set Default, and then click OK. Connecting a digital display device The mini DisplayPort connects a digital display device such as a high-performance monitor or projector (cable purchased separately). The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. 26 1. Connect the mini DisplayPort connector on the cable to the matching port on your computer. 2. Connect the other end of the cable to the digital display device. 3. Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device. Chapter 4 Enjoying entertainment features ● Extend: View the screen image extended across both the computer and external device. ● Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes. NOTE: Adjust the screen resolution of the external device, especially if you choose the “Extend” option. From the Start screen, type control panel, and then select Control Panel from the list of applications. Select Appearance and Personalization. Under Display, select Adjust screen resolution. High-resolution display (select models only) If your computer has a high-resolution display, you may want to adjust the display settings when working in older software programs that are not compatible with high resolution. ● If the text in apps is too small, try zooming in. ● For Web pages, press ctrl + / - to zoom in and out. If these steps do not work, go to the control panel display settings and change to a lower resolution when working in older software, or right-click on the desktop and select Screen resolution. High-resolution display (select models only) 27 5 Navigating the screen You can navigate the computer screen in several ways: ● Touch gestures, using the TouchPad or the touch screen ● Keyboard and mouse ● Voice navigation NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports on the computer. Your computer has special action keys and hot key functions on the keyboard to perform routine tasks. Using the TouchPad The large TouchPad allows you to navigate the computer screen by using simple finger movements. You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse. Using TouchPad gestures A TouchPad allows you to control the pointer on the screen using your fingers. TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse. NOTE: TouchPad gestures are not supported in all apps. To view a demonstration of each gesture: 1. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. 2. Select Synaptics TouchPad. 3. Click a gesture to activate the demonstration. To turn a gesture off or on: 28 1. From the Synaptics TouchPad screen, select or clear the check box next to the gesture that you want to turn on or off. 2. Click Apply, and then click OK. Chapter 5 Navigating the screen Selecting ● To make an on-screen selection, point to an item on the screen, and then tap one finger on the TouchPad zone. Double-tap an item to open it. Using TouchPad gestures 29 Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● 30 Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Chapter 5 Navigating the screen Pinching/zooming Pinching and zooming allow you to zoom in or out on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Using TouchPad gestures 31 Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock. NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps. 32 Chapter 5 Navigating the screen Right-click (select models only) 2-finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the TouchPad zone and press down to open the options menu for the selected object. Using TouchPad gestures 33 Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● 34 Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Chapter 5 Navigating the screen Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Display the charms bar and select a charm With the charms, you can search, share, start apps, access devices, or change settings. 1. With your finger, click in the right TouchPad wing to display the charms bar. 2. Swipe down to scroll between the charms, and then select the charm you want to open. Using TouchPad gestures 35 Display the apps menu The top-edge swipe allows you to display the apps menu on the Start screen. IMPORTANT: ● When an app is active, the top-edge gesture varies depending on the app. Swipe your finger gently from the top edge of the TouchPad zone to reveal the apps menu. Open an app 36 1. With your finger, click in the left TouchPad wing to open the app bar. 2. Swipe down to scroll between the open apps, and then select the app you want to open. Chapter 5 Navigating the screen Switch between open apps ● Press your finger in the left TouchPad wing, and then swipe to the right to switch between open apps. Close an app ● Gently press 3 fingers on the top of the TouchPad zone and swipe your fingers down until app is closed. Using TouchPad gestures 37 Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and mouse. Scrolling and moving objects The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. NOTE: When many apps are revealed on the Start screen, you can slide your finger to move the screen left or right. ● 38 To drag, press and hold an object, and then drag the object to move it. Chapter 5 Navigating the screen Selecting ● To make an on-screen selection, use one finger to tap an object on the screen. Double-tap an item to open it. Using touch screen gestures 39 Pinching/zooming Pinching and zooming allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the display and then move your fingers apart. ● Zoom out by placing two fingers apart on the display and then move your fingers together. Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock. NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps. 40 Chapter 5 Navigating the screen Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Display the charms The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms. Access open apps The left-edge swipe reveals your open apps so that you can switch between them quickly. ● Gently swipe your finger inward from the left edge of the display to switch between apps. Without lifting your finger, swipe back toward the left edge to reveal all open apps. Using touch screen gestures 41 Display the apps menu The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer. ▲ From the Windows Start screen, gently swipe your finger from the top edge or bottom edge of the display onto the screen. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from any window or app. Pressing the Windows key again will return you to the most recent app you had open. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using the keys Your computer has different ways to quickly access information or perform functions when you use certain keys and key combinations. Using the action keys An action key performs an assigned function. The icon on each of the f1 through f12 keys illustrates the assigned function for that key. To perform an action key function, press and hold the key. The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. 42 Chapter 5 Navigating the screen To perform an assigned function after you have disabled the action key feature, you must press the fn key in combination with the appropriate action key. CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness incrementally as long as you hold down the key. f3 Increases the screen brightness incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. f5 Turns the keyboard backlight feature off or on. NOTE: To conserve battery power, turn off this feature. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f7 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. f8 Plays the next track of an audio CD or the next section of a DVD or a BD. f9 Decreases speaker volume incrementally as long as you hold down the key. f10 Increases speaker volume incrementally as long as you hold down the key. f11 Mutes or restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Using the keyboard and mouse 43 Using Windows shortcut keys Windows provides shortcuts to perform actions quickly. Press the Windows key in combination with a designated key in the table to perform the action. Shortcut key Key Description Returns you to the Start screen from any app or window. NOTE: Pressing the key again returns you to the most recent app you had open. 44 f1 Opens online Help. Displays the charms. Opens the Windows desktop. Search for files. Open PC Settings. Open Devices. Lock the computer. Minimize all open windows (on the Windows desktop). Turns Autorotate on or off. Transfer the screen image to a connected projector. Search for apps. Open an app or file. Search Settings. Chapter 5 Navigating the screen Shortcut key Key Description Display the Start menu. Opens All Apps. plus sign (+) Zoom in. minus sign (-) Zoom out. tab Switches between open apps. NOTE: Continue to press this key combination until the app you want is revealed. alt ctrl + tab Display recent apps. period (.) Snap an app. prt sc Copy the active app screen or document. f4 Close an active app. For additional information on Windows shortcut keys, go to Help and Support. From the Start screen, type help, and then select Help and Support. Using the hot keys A hot key is a combination of the fn key and the esc key or the b key. To use a hot key: ▲ Briefly press the fn key, and then briefly press the second key of the combination. Using the keyboard and mouse 45 Using voice navigation Use your voice to create and edit documents and or emails, launch apps, open files, search the Internet, and post to social networking sites. Using Dragon voice recognition software and the integrated microphone on your computer, you can quickly and easily capture your thoughts and ideas. Your computer is equipped with either Dragon Notes or Dragon Assistant. To see what version is installed on your computer, see Locating software. To launch voice navigation software: 1. 2. 46 From the Start screen, click either the Dragon Notes or Dragon Assistant icon Follow the on-screen instructions to set up and begin using voice navigation. Chapter 5 Navigating the screen 6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation. Initiating Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation. ● Sleep—The Sleep state is automatically initiated after a period of inactivity when the computer is running on battery power or on external power. Your work is saved to memory, allowing you to resume your work very quickly. ● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In the Hibernation state, your work is saved to a hibernation file and the computer turns off. NOTE: You can also manually initiate Hibernation and Sleep. See Manually initiating and exiting Sleep and Manually initiating and exiting Hibernation (select models only). CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation. Intel Rapid Start Technology (select models only) For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start Technology allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as follows: ● Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press any key, activate the TouchPad, or briefly press the power button. ● Hibernation—Rapid Start Technology initiates Hibernation after a period of computer inactivity while the computer is in the Sleep state or when the battery reaches a critical level. After Hibernation is initiated, press the power button to resume your work. NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to initiate Hibernation yourself, you must enable user-initiated Hibernation using Power Options. See Manually initiating and exiting Hibernation (select models only). Initiating Sleep and Hibernation 47 Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ● Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. Select Settings, select the Power icon, and then select Sleep. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and your work returns to the screen. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen. Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Start screen, type power options, select Settings, and then select Power Options from the list of applications. 2. In the left pane, click Choose what the power button does. 3. Click Change Settings that are currently unavailable. 4. In the When I press the power button area, select Hibernate. 5. Click Save changes. When the computer exits Hibernation, the power lights turn on and your work returns to the screen. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen. Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. From the Start screen, type power options, select Settings, and then select Power Options. 2. In the left pane, click Require a password on wakeup. 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended). NOTE: If you need to create a user account password or change your current user account password, click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, go to step 5. 5. 48 Click Save changes. Chapter 6 Managing power Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of remaining battery charge and the current power plan, point to the power meter icon. ● To use Power Options, select the power meter icon and select an item from the list. From the Start screen, you can also type power options, select Settings, and then select Power Options. Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level. Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. If the computer has a charged battery installed and the AC adapter is disconnected from the computer, the computer automatically switches to battery power and the display brightness decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors. Factory-sealed battery IMPORTANT: Do not attempt to remove or replace the factory-sealed battery. Removing or replacing the battery could affect your warranty coverage. If the battery is no longer holding a charge, contact support. Your computer has an internal, rechargeable battery that can be replaced only by an authorized service provider. For information about keeping your battery in good condition, see Conserving battery power. To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in Help and Support. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should be replaced, contact support. The battery in this product cannot be easily replaced by users themselves. HP recommends that you contact support to have the battery replaced. Finding battery information To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity Using the power meter and power settings 49 Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are not using. ● Before you leave your work, initiate Sleep or shut down the computer. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery light (select models only) indicates a low or critical battery level. – or – ● The power meter icon on the Windows desktop shows a low or critical battery notification. NOTE: For additional information about the power meter, see Using the power meter and power settings. The computer performs the following actions when the battery reaches a critical level: ● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation. Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: 50 1. Connect the AC adapter to the computer and to power. 2. Exit Hibernation by pressing the power button. Chapter 6 Managing power Running on external AC power For information on connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking/expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are aboard aircraft. ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to AC power: ● The battery begins to charge. ● The display brightness increases. ● The power meter icon on the Windows desktop changes appearance. When you disconnect AC power, the following events occur: ● The computer switches to battery power. ● The display brightness automatically decreases to save battery life. ● The power meter icon on the Windows desktop changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. Running on external AC power 51 To test the AC adapter: 1. Shut down the computer. 2. Connect the AC adapter to the computer, and then plug it into an AC outlet. 3. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure. ● If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information on obtaining a replacement AC power adapter. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not on a horizontal surface and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer might be higher than it would be with HP CoolSense on. To turn CoolSense off or on, follow these steps: ▲ From the Start screen, type coolsense, select Settings, and then select HP CoolSense. Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email inboxes, social network sites, and news pages and then returns the computer to the Sleep state. Smart Connect also syncs content that you have created offline, such as emails. When the computer exits Sleep, you have immediate access to your updated information. ▲ 52 To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology. Chapter 6 Managing power Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from AC power for an extended period Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you must first briefly press the power button to exit Sleep or Hibernation before shutdown is possible. 1. Save your work and close all open programs. 2. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 3. Select Settings, select the Power icon, and then select Shut down. – or – Right-click the Windows icon in the lower-left corner of the screen, select Shut down, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut Down. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power. Shutting down (turning off) the computer 53 7 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer. Improving performance Everyone wants a fast computer and you can drastically improve the performance of your computer by performing regular maintenance tasks, with tools such as Disk Defragmenter and Disk Cleanup. Also, as your computer gets older, you might consider installing larger drives and adding more memory. Handling drives Observe these precautions when handling drives: ● Before removing or installing a drive, shut down the computer. If you are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down through the operating system. ● Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive. ● Do not touch the connector pins on a removable drive or on the computer. ● Do not use excessive force when inserting a drive into a drive bay. ● When the battery is the only source of power, be sure that the battery is sufficiently charged before writing to media. ● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “FRAGILE.” ● Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. ● Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or storing a drive. ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Using Disk Defragmenter As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or 54 Chapter 7 Maintaining your computer physically reorganizes) the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives. After you start Disk Defragmenter, it works without supervision. However, depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1. Connect the computer to AC power. 2. From the Start screen, type d, and then type disk in the search box. Select Settings, and then select Defragment and optimize your drives. 3. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: 1. From the Start screen, type d, and then type disk in the search box. Select Settings, and then select Free up disk space by deleting unnecessary files. 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available. Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: Disposable wipes, which come in a variety of brand names.) ● Alcohol-free glass cleaning fluid ● Water with mild soap solution Updating programs and drivers 55 ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display (All-in-Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: debris. When cleaning the cover of the computer, use a circular motion to aid in removing dirt and Cleaning the TouchPad, keyboard, or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. 56 ● To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. ● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Chapter 7 Maintaining your computer Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media cards, such as memory cards, from the computer. ◦ Turn off and then disconnect all external devices. ◦ Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer. ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” ● If the computer has a wireless device installed, the use of these devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use your computer before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 57 8 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code. IMPORTANT: Some security features listed in this chapter may not be available on your computer. Computer risk Security feature Unauthorized use of the computer Power-on password Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility (BIOS) settings and other system identification information Administrator password Ongoing or future threats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. Use the following tips for creating and saving passwords: ● To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a file on the computer. ● When creating passwords, follow requirements set by the program. ● Change your passwords at least every three months. ● An ideal password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. 58 Chapter 8 Securing your computer and information Setting Windows passwords Password Function User password Protects access to a Windows user account. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). NOTE: The administrator password can be used in place of the power-on password. NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is it revealed as it is set, entered, changed, or deleted. NOTE: If you enter the power-on password at the first password check, you must enter the administrator password to access Setup Utility (BIOS). Power-on password ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on or restart the computer. NOTE: The administrator password can be used in place of the power-on password. NOTE: A power-on password is not revealed as it is set, entered, changed, or deleted. To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): 1. To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. 2. Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using passwords 59 TPM Embedded Security device (select models only) TPM (Trusted Platform Module) provides additional security for your computer. You can modify the TPM settings in Setup Utility. For information on changing Setup Utility settings, see Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI). The following table describes the TPM settings in Setup Utility. Settings Function TPM Embedded Security Device Available/Hidden TPM Status Embedded Security State TPM Set to Factory Defaults ● If the administrator password is set, you can select Available. ● If you select Hidden, the TPM device is not visible in the operating system. Enabled/Disabled ● If the administrator password is not set, or if TPM Security Device is set to Hidden, this entry is hidden. ● This value reflects the current physical state for the TPM. The state is enabled or disabled by the Embedded Security State setting. No Operation/Disabled/Enabled ● If the administrator password is not set, or if TPM Security Device is set to Hidden, this entry is hidden. ● You can enable or disable the TPM function. ● The next time the computer is restarted after the TPM function is set, this value is set to No Operation. No/Yes ● If the administrator password is not set, or if the TPM Security Device is set to Hidden, this entry is hidden. ● If the Embedded Security State is set to Enabled, select Yes to reset the TPM to factory settings, and then press f10 to save and exit. A confirmation message is displayed to Clear the TPM. Press f1 to reset the TPM, or press f2 to cancel the action. Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer. Using antivirus software Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. 60 Chapter 8 Securing your computer and information To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer. For more information about computer viruses, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software. There are two types of firewalls to consider: ● Host-based firewalls—Software that protects only the computer it is installed on. ● Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see Updating programs and drivers. Installing critical security updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/go/contactHP. At this location, you can also register to receive automatic update notifications when they become available. If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/go/contactHP. At this location, you can also register to receive automatic update notifications when they become available. If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN. Installing software updates 61 Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering. Using an optional security cable lock A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection. The security cable slot on your computer may look slightly different from the illustration in this section. For the location of the security cable slot on your computer, see Getting to know your computer. 62 1. Loop the security cable lock around a secured object. 2. Insert the key (1) into the security cable lock (2). 3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. Chapter 8 Securing your computer and information 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS)). 2. Use the arrow keys to select Main. Be sure that you make note of the BIOS version. 3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. 4. Select Yes. Starting Setup Utility (BIOS) 63 Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type file, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. 64 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the diagnostics tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device. 2. b. Hard drive c. BIOS When the diagnostic tool opens, click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: only. Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in the text box, and then click Go. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP PC Hardware Diagnostics (UEFI) 65 10 Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This chapter describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following recovery options: ● System Recovery—Reinstalls the original operating system and the programs that were installed at the factory. ● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. See Creating HP Recovery media. 66 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. From the Start screen, type help, and then select Help and Support. 3. As you add photos, video, music, and other personal files, create a backup of your personal information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever Chapter 10 Backing up, restoring, and recovering choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required. ● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive. ● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: IMPORTANT: models only). For tablets, connect to the keyboard dock before beginning these steps (select 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager. Creating recovery media and backups 67 Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See Using Windows Refresh for quick and easy recovery. ● If you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. For more information, see Remove everything and reinstall Windows. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that you have created. For more information, see Recovering using HP Recovery Manager. If you have not already created recovery media, see Creating HP Recovery media. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition. 68 Chapter 10 Backing up, restoring, and recovering Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. Any Windows apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type help, and then select Help and Support. NOTE: You may be prompted for your permission or password when using Refresh. See Help and Support for more information. From the Start screen, type help, and then select Help and Support. To start Refresh: IMPORTANT: models only). For tablets, connect to the keyboard dock before beginning these steps (select 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen. 4. Scroll the right-side choices down to display Refresh your PC without affecting your files. 5. Under Refresh your PC without affecting your files, select Get started, and then follow the on-screen instructions. Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain. You can initiate this option by using the f11 key or from the Start screen. To use the f11 key: IMPORTANT: models only). 1. For tablets, connect to the keyboard dock before beginning these steps (select Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. Restore and recovery 69 To use the Start screen: IMPORTANT: models only). For tablets, connect to the keyboard dock before beginning these steps (select 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see Creating HP Recovery media. Using HP Recovery media, you can choose from one of the following recovery options: ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media. ● To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media. ● If the HP Recovery media does not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain. 70 Chapter 10 Backing up, restoring, and recovering Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: models only). 1. For tablets, connect to the keyboard dock before beginning these steps (select Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer. – or – Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive. To change the boot order: 1. Insert the HP Recovery media you created. 2. Restart the computer, quickly press esc, and then press f9 for boot options. 3. Select the optical drive or USB flash drive you want to boot from. 4. Follow the on-screen instructions. Restore and recovery 71 Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery Manager option. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media. Follow these steps to remove the HP Recovery partition: 72 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Chapter 10 Backing up, restoring, and recovering 11 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input power Rating Operating voltage and current 19.5 V dc @ 2.31 A – 45 W DC plug of external HP power supply NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. NOTE: The computer operating voltage and current can be found on the system regulatory label. Operating environment Factor Metric U.S. Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft Temperature Relative humidity (noncondensing) Maximum altitude (unpressurized) Input power 73 12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded, and then remove the cover. ● Keep components in their electrostatic-safe containers until you are ready to install them. ● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. ● Use nonmagnetic tools. ● Before handling components, discharge static electricity by touching an unpainted metal surface of the component. ● If you remove a component, place it in an electrostatic-safe container. If you need more information about static electricity or assistance with component removal or installation, contact support. 74 Chapter 12 Electrostatic Discharge Index AC adapter 6 AC adapter, testing 51 action keys decrease screen brightness 43 Help and Support 43 identifying 12 increase screen brightness 43 keyboard backlight 43 next track or section 43 play, pause, resume 43 previous track or section 43 switch screen image 43 volume down 43 volume mute 43 volume up 43 wireless 43 airport security devices 54 antivirus software, using 60 audio features, testing 24 audio-out (headphone) jacks 7, 22 backing up personal files 67 backing up software and information 62 backups 66 battery discharging 50 low battery levels 50 battery information, finding 49 battery power 49 Beats Audio 24 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 63 downloading an update 64 updating 63 Bluetooth device 16, 20 Bluetooth label 15 boot order changing HP Recovery Manager 71 bottom 15 buttons left TouchPad 9 power 11 right TouchPad 9 caps lock light, identifying 10 caring for your computer 55 cleaning your computer 55 components bottom 13 display 8 left side 7 right side 6 top 9 computer reset 69 configuring audio for HDMI 26 connecting to a WLAN 19 connector, power 6 corporate WLAN connection 19 critical battery level 50 critical security updates, installing 61 deleted files restoring 68 digital display device, connecting 26 Disk Cleanup software 55 Disk Defragmenter software 54 edge swipe gestures 41 edge—swipe gestures top-edge swipe 42 electrostatic discharge 74 esc key, identifying 12 external AC power, using 51 firewall software 61 fn key, identifying 12, 45 Fun things to do 2 hard drive light 7 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 21 headphones, connecting 23 Hibernation exiting 48 initiated during critical battery level 50 initiating 48 high-definition devices, connecting 25 high-resolution display 27 hot keys description 45 using 45 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 71 starting 71 HP Recovery media creating 67 recovery 71 HP Recovery partition recovery 71 removing 72 input power 73 installing critical security updates 61 optional security cable lock 62 Index 75 internal display switch, identifying 8 Internal microphones identifying 21 internal microphones, identifying Internet connection setup 18 Internet security software, using 60 mini DisplayPort connecting 26 identifying 6 minimized image creating 70 minimized image recovery 71 mouse, external setting preferences 28 mute light, identifying 10 jacks audio-out (headphone) 7, 22 operating environment 73 original system recovery 70 keyboard backlight action key, identifying 43 keyboard hot keys, identifying 45 keys action 12 esc 12 fn 12 Windows 12 Windows applications 12 passwords Setup Utility (BIOS) 59 Windows 59 pinching touch screen gesture 40 pinching TouchPad gesture 31 ports HDMI 6, 21, 25 USB 3.0 7, 22 power battery 49 power button, identifying 11 power connector, identifying 6 power lights, identifying 10 product name and number, computer 14 public WLAN connection 19 labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left-edge swipe 41 lights AC adapter 6 caps lock 10 hard drive 7 mute 10 power 10 wireless 10 low battery level 50 maintenance Disk Cleanup 55 Disk Defragmenter 54 memory card, identifying 7 microphone, connecting 23 microphones internal 8 microphones, internal 21 76 Index recovery discs 67, 71 HP Recovery Manager 70 media 71 options 66 refresh 69 starting 71 supported discs 67 system 70 USB flash drive 71 using HP Recovery media 67 recovery media creating 67 creating using HP Recovery Manager 67 recovery partition removing 72 recycle computer 68, 69 refresh computer 68 recovery 68 Windows 69 regulatory information regulatory label 15 wireless certification labels 15 remove everything and reinstall Windows 69 reset computer 68, 69 steps 69 restore Windows File History 68 right-edge swipe 41 rotating TouchPad gesture 32 scrolling TouchPad gesture 30 security cable lock, installing 62 security cable slot, identifying 7 security, wireless 19 serial number 14 serial number, computer 14 service labels locating 14 setting password protection on wakeup 48 setup of WLAN 18 Setup Utility (BIOS) passwords 59 Setup Utility (BIOS), using 63 shipping the computer 57 shutdown 53 Sleep exiting 48 initiating 48 slots memory card reader 7 security cable 7 software Disk Cleanup 55 Disk Defragmenter 54 software updates, installing 61 speakers connecting 23 identifying 22 speakers, identifying 13 supported discs recovery 67 system recovery 70 system restore point creating 66 restoring 68 testing an AC adapter 51 testing audio features 24 Touch screen gestures 41, 42 edge–swipe gestures 41 one-finger slide 38 pinching 40 rotating 40 tapping 39 touch screen, using 38 TouchPad buttons 9 TouchPad gestures pinching 31 rotating 32 scrolling 30 zooming 31 TouchPad zone, identifying 9 TPM Embedded Security 60 traveling with the computer 15, 57 turning off the computer 53 unresponsive system 53 USB 3.0 ports identifying 7, 22 USB 3.0 ports, identifying 6 using external AC power 51 using passwords 58 remove everything and reinstall option 69 reset 69 restoring files 68 system restore point 66, 68 Windows applications key, identifying 12 Windows key, identifying 12 Windows passwords 59 Wireless Assistant software 16 wireless button 16 wireless certification label 15 wireless controls button 16 operating system 16 Wireless Assistant software 16 wireless light 10, 16 wireless network (WLAN) connecting 19 corporate WLAN connection 19 equipment needed 18 functional range 20 public WLAN connection 19 security 19 using 18 wireless network, securing 61 WLAN antennas, identifying 8 WLAN device 15, 18 WLAN label 15 zooming touch screen gesture 40 zooming TouchPad gesture 31 vents, identifying 13 video 25 webcam identifying 8, 21 using 22 webcam light, identifying 8, 21 Windows backup 67 File History 67, 68 Refresh 68, 69 reinstall 68, 69 Index 77
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