ITI Security Pro 5000 Owner's Manual 1998

2015-08-27

• Security and Home Automation Owner’s Manual
• 466-1040-02-ITI Rev. G (Text)
• 1041over.toc.pdf
  • Contents
  • Welcome viii
  • Section 1: Working with Your New Security System 1
    • Touchpad Operations 11
  • Touchpad Overview 12
  • Section 2: Using the Touchpad for Emergencies 13
  • Section 3: Basic Touchpad Operations 19
  • Section 4: Additional Touchpad Features 33
    • Phone Operations 57
  • Phone Overview 58
  • Section 5: Using the Phone for Emergencies 61
  • Section 6: Basic Phone Operations 65
  • Section 7: Additional Phone Features 71
    • Keychain Operations 87
  • Keychain Overview 88
  • Section 8: Basic Keychain Operations 89
    • TROUBLESHOOTING 99
  • Section 9: Troubleshooting 100
    • rEFERENCES 107
  • Appendix A: Equipment Considerations 108
  • Appendix B: Touchpad Shortcuts 115
  • Appendix C: Planning for Emergencies 117
  • Glossary 121
  • Index 131
  • FCC Notices 136
• 1041over.pdf
  • Welcome
• 1041sc1.pdf
  • Section 1: Working with Your New Security System
  • What You Need to Do
  • What Your Security System Can Do
    • Automatic Lighting
    • Heating & Air Control
    • Sensor Groups
    • Courtesy Features
  • What Happens in an Emergency?
  • Using Your System When You’re Away
  • What if There’s a System Problem?
  • Security System Basics
  • What You Need to Know About This Manual
• 1041sc2.pdf
  • Section 2: Using the Touchpad for Emergencies
    • Using Panic Alarms: Police, Fire, and Auxiliary
  • Sending a Panic Alarm
    • 1. Within 15 seconds of acti vating a police or auxiliary alarm, enter your access code + 1. (No call is sent to the central monitoring sta tion.)
    • 2. If 15 seconds have already passed or if the alarm was a fire alarm, call the cen tral monitoring station to cancel the alarm. (Entering your access code + 1 after a fire alarm only turns off the sirens. It does not cancel the alarm.)
  • Resetting Smoke Detectors
    • 1. Turn sirens off by entering your access code + 1.
    • 2. If you wish, check which hardwire smoke detectors caused the alarm by locat ing those with a light on.
    • 3. To reset hardwire smoke detectors, enter your access code + 1 a second time.
    • 4. Verify that hardwire smoke detectors are reset by checking to see that the lights are off.
    • Preventing Accidental Alarms
      • 1. Always enter and exit within the proper delay time.
      • 2. Make sure all doors leading outside have delay times. If your sys tem is armed to level 2 and doors have been set to arm instantly, an alarm will sound if you open the door to let a pet out.
      • 3. Be aware of the devices your system has and how they operate.
      • 4. Motion detectors operate by detecting a change in temperature when something passes in front of them. Motion detectors that have been turned upside down to avoid pet movement may be tripped by rising heat. If you have pets, you may want to...
      • 5. Check the location of your smoke detectors. Keep in mind that smoke detectors near bathrooms can be tripped by steam from a shower and smoke detectors near your kitchen can be tripped by smoke from cooking.
    • Canceling Accidental Alarms
• 1041sc3.pdf
  • Section 3: Basic Touchpad Operations
    • Turning Security Protection On
      • When You Stay In- Arming to Level 2-Stay
  • To turn security protection on when you stay in:
    • 1. Enter your access code + 2.
      • 2. Additional options:
      • 3. If entering or exiting, do so during the delay period or an alarm will sound.
    • When You Go Away- Arming to Level 3-Away
  • To turn security protection on when you go away:
    • 1. Enter your access code + 3.
      • 2. Additional options:
      • 3. Exit before the end of the delay period or an alarm will sound.
    • Arming with a Window or Door Open
  • To turn security protection on with a window or door open:
    • Opening a Door or Window When Protection is On
  • Before opening a door or window when security protection is al ready on:
    • Instant Arming with No Exit/Entry Delay Time
  • To turn on security protection with no entry/exit delay time:
    • Turning Security Protection Off
  • To turn security protection off:
    • Checking Your System Status
  • To check the current arming level (short status check):
  • To review recent activity in your home (full status check):
  • To check for the most recent alarms (alarm memory) :
• 1041sc4.pdf
  • Section 4: Additional Touchpad Features
    • Setting and Changing Access Codes
    • When setting or changing access codes:
    • To set or change an access code:
      • 1. Set the system to level 1 (disarm) by entering your access code + 1.
      • 2. Enter change settings mode by entering your primary access code + STATUS + 8.
      • 3. Enter 00 for a primary access code, 01 to 04 for secondary access codes, or any number from 05 to 23 for arm/disarm only codes. Press COMMAND (or wait 5 seconds and this happens automatically).
      • 4. Press COMMAND.
      • 5. Within 60 seconds, enter the new four-digit code you want to use + COMMAND. (Once you begin entering the new code, you have 5 seconds to enter each num ber.)
      • 6. Repeat steps 3 through 5 to set or change additional access codes.
      • 7. Exit change settings mode by entering 99 + COM MAND.
      • 8. Press COMMAND again.
    • To delete an access code:
      • 1. Follow steps 1 through 4 on the previous page.
      • 2. At step 5, enter your pri mary access code as the four-digit code you want to delete.
      • 3. Follow the rest of the steps to delete additional codes or to exit change settings mode.
      • 1. bypassing a sensor to open a window or door when the system is armed (see the section entitled “Opening a Door or Window When Protection Is On”);
      • 2. entering the change settings mode.
      • Using the Energy Saver Feature
      • Turning Energy Saver On and Off
    • To turn the energy saver feature on or off:
      • Setting Energy Saver Temperatures
    • To set high and low energy saver temperatures:
      • 1. If not done already, set the system to level 1 (disarm) by entering your access code + 1.
      • 2. Get into change settings mode by entering your access code + STATUS + 8.
      • 3. Enter 53 + COMMAND.
      • 4. Press COMMAND.
      • 5. Within 60 seconds, enter the desired low tempera ture (45°F or higher) + COMMAND. (Once you begin entering the new code, you have 5 seconds to enter each number.)
      • 6. Enter 54 + COMMAND.
      • 7. Press COMMAND.
      • 8. Within 60 seconds, enter the desired high tempera ture (90°F or lower) + COMMAND. (Once you begin entering the new code, you have 5 seconds to enter each number.) If the system displays/ announces fail, repeat steps 7 and 8.
      • 9. Exit change settings mode by entering 99 + COM MAND.
      • 10. Press COMMAND again to return the panel to level 1 (disarm).
      • Controlling Lights and Appliances
    • To turn all lights on or off:
      • Individual Light and Appliance Control
    • To turn individual lights and devices on and off:
      • Using the Quiet Mode Feature
    • To turn the touchpad quiet feature on or off:
      • 1. Turn security protection off by entering your access code + 1.
      • 2. Enter your access code again and press STATUS + 8.
      • 3. Enter 77 + COMMAND.
      • 4. Press COMMAND to switch touchpad quiet to the opposite setting (on or off).
      • 5. Exit the change settings mode by entering 99 + COMMAND.
      • 6. Press COMMAND again.
      • Using the Chime Feature
    • To turn the chime feature on and off:
      • 1. Turn security protection off by entering your access code + 1.
      • 2. Enter your access code again and press 7.
      • Adjusting the Touchpad Display Brightness
    • To change the touchpad display brightness:
      • The No Activity Feature
    • What happens when the no activity feature activates:
      • 1. If no activity is recorded for the set time frame:
      • 2. If alarm is not canceled within 5 minutes, the cen tral monitoring station is called and emergency per sonnel are sent. Sirens will stop once the message has reached the central moni toring station.
      • 3. Cancel alarm within 5 min utes if there is no emer gency by entering your access code + 1.
      • The Touchpad Tamper Feature
    • What happens when the touchpad tamper feature is activated:
      • Opening and Closing Reports Feature
    • If the opening and closing reports feature is installed:
      • System Tests
      • Automatic Test Features
        • Possible Trouble Signals
        • Trouble Messages
    • AC Power Failure
      • 1. As soon as the power goes out or your system is acci dently unplugged:
      • 2. If you press the STATUS button to find out why arm ing level is blinking:
      • 3. If the power isn’t restored within 15 minutes:
    • System Battery Failure
    • Sensor Failure
      • 1. If your system is set up to sound immediate trouble beeps, or if the sensor with the problem is a hardwire sensor, trouble beeps start immediately.
      • 2. If you press the STATUS button to find out why arm ing level is blinking:
      • 3. If your system is not set up to sound immediate beeps, and the troubled sensors are wireless, beeps begin after 10 hours if the problem is not corrected.
    • Sensor Trouble
      • 1. If the problem is a low bat tery:
      • 2. If the sensor cover is open:
      • 3. If the problem is not cor rected within seven days trouble beeps begin.
    • Fire Sensor Trouble
      • 1. If sirens are still on, turn them off by entering your access code + 1.
      • 2. If you wish, check which hardwire smoke detectors are open by locating those with a light on.
      • 3. To reset hardwire smoke detectors, enter your access code + 1 again.
      • 4. Wireless smoke detectors automatically reset them selves when all smoke clears.
      • 5. If the sensor chamber is dirty or covered.
    • Fail-to-Communicate
      • Manual Tests
        • Testing Sensors
    • To perform the sensor test:
      • 1. Set the system to level 1 (disarm) by entering your access code + 1.
      • 2. Then, enter your access code + 9.
      • 1. As you trip each sensor fol lowing the tripping instruc tions: (If the control panel does not receive the signal from a sensor you won’t hear anything. This is how you tell if a sensor is bad.)
      • 2. Press the STATUS button when you think all sensors have been tested.
      • 3. After 15 minutes the system will exit test to level 1. Press your access code + 9 while the system is still in sensor test if you need more time to trip sensors. The system will stay in sensor test for an additional 15 minutes.
      • 4. After all sensors have been tested, press the STATUS button.
      • 5. To exit sensor test enter your access code + 1.
      • Testing Communication with the Central Monitoring Station
    • Performing a Phone Communication Test
      • 1. Set the system to level 1 (disarm) by entering your access code + 1.
      • 2. Then, enter your access code + 8.
• 1041sc5.pdf
  • Section 5: Using the Phone for Emergencies
    • Using Panic Alarms: Police, Fire, and Auxiliary
    • Sending a Panic Alarm
    • Canceling a Panic Alarm
      • 1. Within 15 seconds of activating the police or auxiliary alarm, enter # + your access code + 1.
        • 2. If 15 seconds have already passed or if the alarm was a fire alarm, call the central monitoring station to cancel the alarm. (Entering your access code + 1 after a fire alarm only turns off the sirens. It does not cancel the alarm.)
    • Resetting Smoke Detectors
      • 1. Turn sirens off by entering # + your access code + 1.
        • 2. If you wish, check which hard wire smoke detectors are open by locating those with a light on.
        • 3. To reset hardwire smoke detec tors, enter # + your access code + 1 again.
        • 4. Verify that hardwire smoke detec tors are reset by checking to see that the lights are off.
    • Preventing Accidental Alarms
    • Canceling Accidental Alarms
• 1041sc6.pdf
  • Section 6: Basic Phone Operations
    • Turning Security Protection On
  • When You Stay In-Arming to Level 2-Stay
    • Note
      • 1. Enter # + your access code + 2.
        • 2. Additional options:
        • 3. If entering or exiting, do so dur ing the delay period or an alarm will sound.
    • Note
  • When You Go Away- Arming to Level 3-Away
    • Note
      • 1. Enter # + your access code + 3.
        • 2. Additional options:
        • 3. If anyone is exiting, do so during the exit period.
    • Note
  • Arming with a Window or Door Open
    • Note
    • Note
  • Opening a Door or Window When Protection Is On
    • Instant Arming with No Exit/Entry Delay Time
      • Note
    • Turning Security Protection Off
    • Checking Your System Status
      • Note
      • Note
      • Note
• 1041sc7.pdf
  • Section 7: Additional Phone Features
    • Setting and Changing Access Codes
  • When setting or changing access codes:
  • To set or change an access code:
    • 1. Set the system to level 1 (disarm) by entering # + your access code + 1.
    • 2. Get into change settings mode by entering # + your primary access code + * + 8.
    • 3. Enter 00 for the primary access code, from 01 to 04 for secondary access codes, or from 05 to 23 for arm/disarm codes.
    • 4. Wait 5 seconds.
    • 5. Within 5 seconds, enter the new four-digit code you want to use. (Once you begin entering the new code, you have 5 seconds to enter each number.)
    • 6. Wait 5 seconds.
    • 7. Repeat steps 3 through 5 to set or change additional access codes.
    • 8. Exit change settings mode by entering 99.
  • To delete an access code:
    • 1. Follow steps 1 through 4 in the previous procedure.
    • 2. At step 5, enter your primary access code as the four-digit code you want to delete.
    • 3. Follow the rest of the steps to delete additional codes or to exit change settings mode.
    • Using the Energy Saver Feature
  • Turning Energy Saver On and Off
    • To turn the energy saver feature on or off:
  • Setting Energy Saver Temperatures
    • To set high and low energy saver temperatures:
      • 1. If not done already, set the system to level 1 (disarm) by entering # + your access code + 1.
      • 2. Get into change settings mode by entering # + your access code + * + 8.
      • 3. Enter 53.
      • 4. Wait 5 seconds.
      • 5. Within 5 seconds of the message, enter the desired low tempera ture (45°F or higher).
      • 6. Wait 5 seconds.
      • 7. Enter 54.
      • 8. Wait 5 seconds.
      • 9. Within 5 seconds of the message, enter the desired high tempera ture (90°F or lower).
      • 10. Wait 5 seconds.
      • 11. Exit change settings mode by entering 99.
      • Controlling Lights and Appliances
    • To turn all lights on or off:
  • Individual Light and Appliance Control
    • To turn individual lights and devices on and off:
      • Using the Quiet Mode Feature
    • To turn the touchpad quiet feature on or off:
      • 1. Turn security protection off by entering # + your access code + 1.
      • 2. Enter # + your access code again and press * + 8.
      • 3. Enter * + 7 7.
      • 4. Wait 5 seconds.
      • 5. Exit the change settings mode by entering 9 9.
      • Using the Chime Feature
    • To turn the chime feature on and off:
      • 1. Turn security protection off by entering # + your access code + 1.
      • 2. Enter # + your access code + 7.
      • The No Activity Feature
    • What happens when the no activity feature activates:
      • 1. If no activity is recorded for the set time frame:
      • 2. If alarm is not canceled within 5 minutes, the central monitoring station is called and emergency personnel are sent. Sirens will stop once the message has reached the central monitoring station.
      • 3. Cancel alarm within 5 minutes if there is no emergency by entering # + your access code + 1.
      • The Touchpad Tamper Feature
    • What happens when the touchpad tamper feature is activated:
      • Using Your Phone with Electronic Banking and Voice Mail
    • To temporarily disable security system phone commands from your phone line:
      • 1. Press # + your access code + * + 6.
      • 2. You can now place a call and your security system will ignore the use of the # and * keys. Once you hang up, your security system will again recognize the tones of the # and * keys.
      • Opening and Closing Reports Feature
    • If the opening and closing reports feature is installed:
      • System Tests
  • Automatic Test Features
    • Possible Trouble Signals
    • Trouble Messages
    • AC Power Failure
      • 1. Press # + * to check the condition of your system.
      • 2. If the power goes out or your sys tem is accidently unplugged and power isn’t restored within 15 minutes:
    • System Battery Failure
    • Sensor Failure
      • 1. If your system is set up to sound immediate trouble beeps, or if the sensor with the problem is a hardwire sensor, trouble beeps start immediately.
      • 2. Press # + * to find out what the trouble is.
      • 3. If your system is not set up to sound immediate beeps, and the troubled sensors are wireless, beeps begin after 10 hours if the problem is not corrected. (On UL- Listed installations, immediate beeps will sound and again in four hours if p...
    • Sensor Trouble
      • 1. If the problem is a low battery:
      • 2. If the sensor cover is open:
      • 3. If the problem is not corrected within seven days trouble beeps begin.
    • Fire Sensor Trouble
      • 1. If sirens are still on, turn them off by entering # + your access code + 1.
      • 2. If you wish, check which hard wire smoke detectors are open by locating those with a light on.
      • 3. To reset hardwire smoke detec tors, enter # + your access code + 1 again.
      • 4. Wireless smoke detectors auto matically reset themselves when all smoke clears.
    • Fail-to-Communicate
  • Manual Tests
    • Testing Sensors
    • To perform the sensor test:
      • 1. Set the system to level 1 (disarm) by entering # + your access code + 1.
      • 2. Then, enter # + your access code + 9.
      • 1. As you trip each sensor following the tripping instructions: (If the control panel does not receive the signal from a sensor you won’t hear anything. This is how you tell if a sensor is bad.)
      • 2. Press the * key when you think all sensors have been tested.
      • 3. After 15 minutes the system will exit test to level 1. Press # + your access code + 9 while the system is still in sensor test if you need more time to trip sensors. The system will stay in sensor test for an additional 15 minutes.
      • 4. After all sensors have been tested, press the * key.
      • 5. To exit sensor test enter # + your access code + 1.
      • Testing Communication with the Central Monitoring Station
    • Performing a Phone Communication Test
      • 1. Set the system to level 1 (disarm) by entering # + your access code + 1.
      • 2. Then, enter # + your access code + 8.
• 1041sc8.pdf
  • Keychain Overview
  • Section 8: Basic Keychain Operations
    • Using Panic Alarms: Police, Silent, and Auxiliary
    • Sending a Panic Alarm
    • Canceling a Panic Alarm
      • 1. Within 15 seconds of activating the alarm, press and hold the Unlock button until the light blinks.
      • 2. If 15 seconds have already passed, call the central monitoring station to cancel the alarm.
      • Turning Security Protection On
        • 1. Press and hold the Lock button until the keychain light blinks. Security protection will be turned on as programmed (level 2 or 3).
        • 2. If anyone is exiting, do so during the exit delay period. An alarm will sound if you exit after the delay period is over.
        • 3. If your keychain is programmed to do so, you can cancel the exit delay by pressing the Star button until the keychain light blinks.
        • 1. Press and hold the Lock button.
        • 2. Press and hold the Lock button again.
      • Turning Security Protection Off
      • Using the Energy Saver Feature
    • Turning Energy Saver On and Off
      • Controlling Lights and Appliances
        • 1. Press and hold the Lights button for about 3 seconds.
        • 2. To stop the lights from flashing, turn security protection on or off, or press any key on your keychain touchpad.
• 1041trsh.pdf
  • Section 9: Troubleshooting
    • Security System Sounds
      • 1. Your system has an AC power failure.
      • 2. Your system has low sensor or touchpad battery.
      • 3. Your control panel can’t com municate with a hardwire device, such as a hardwire sensor.
      • 4. Your system has sensor or touchpad failure.
      • 5. Your system has a low bat tery.
      • 6. The energy saver feature stops reporting.
      • 7. Your system has failed to communicate with the central monitoring station.
      • 8. Your system memory has failed.
      • 9. There is a siren wiring prob lem (if feature is on).
    • Silencing Trouble Beeps
    • Troubleshooting Problems
      • 1. If arming to level 2 or level 3, make sure all monitored perimeter doors and windows are closed.
      • 2. Press # + * for a voice message of the problem.
      • 3. Someone else is control ling your system from a different touchpad or phone.
      • 1. Make sure the lamp has a working bulb.
      • 2. Check the lamp’s opera tion at a working outlet.
      • 3. Make sure the lamps are plugged into the lamp module and the lamp modules are plugged into outlets not controlled by a switch.
      • 4. Commands are ignored if someone is pressing keys on another touchpad or is using the phone to control your system.
• 1041apa.pdf
  • The following shows a typical installation layout. Some devices are not UL listed and may not be included in your system. See Installation Instructions for details.
  • Appendix A: Equipment Considerations
• 1041apb.pdf
  • Appendix B: Touchpad Shortcuts
  • Summary of Touchpad Operations and Shortcuts
• 1041apc.pdf
  • Appendix C: Planning for Emergencies
  • Emergency Planning
  • Floor Plan Example
  • Your Floor Plan
• 1041glos.pdf
  • Glossary
    • access code
    • account number
    • alarm memory
    • alarm report
    • appliance module
    • arm/disarm access code
    • arming
    • auto force arming
    • auxiliary panic alarm
    • battery supervision
    • battery test
    • central monitoring station
    • chime
    • closing report
    • control panel
    • delay
    • delay door
    • entry delay
    • exit delay
    • exterior siren
    • fire panic alarm
    • follower delay
    • full status
    • hardwire
    • Hardwire Interior Siren (HIS)
    • hardwire trouble
    • instant alarm
    • keychain touchpad
    • lamp module
    • local
    • loop
    • monitoring service
    • motion detector
    • no activity
    • no delay
    • opening report
    • panic buttons
    • phone failure
    • phone communication test
    • PIR
    • police panic alarm
    • primary access code
    • protest beeps
    • quick arm
    • quiet mode
    • RJ-31X Jack
    • secondary access code
    • security level
    • sensor
    • sensor bypass
    • sensor number
    • sensor test
    • siren time-out
    • smoke verification
    • supervisory failure
    • touchpad tamper
    • trip, tripped
    • trouble
    • trouble beeps
    • 24-hour sensor
    • wireless
    • Wireless Interior Siren (WIS)
    • wireless touchpad
    • X-10 Lamp Module
    • zone
• 1041over.ix.pdf
  • Index
    • A
    • B
    • C
    • D
    • E
    • F
    • H
    • I
    • K
    • L
    • M
    • N
    • O
    • P
    • Q
    • R
    • S
    • T
    • W
• 1041tp.pdf
  • Touchpad Overview
• 1041pho.pdf
  • Phone Overview
    • You can operate your security system from any touch-tone phone in your home, and you can control most features using a phone at a re mote location such as in your office or car or at a pay phone. Use the procedures in this section only when o...
    • A phone operation pocket guide is included in the owner’s material provided by your installer. Use this card for quick reference once you are familiar with the operations of your security system. (We have also included a touchpad operation po...
    • Use the basic principles below and on the following page when con trolling your security system by phone.
    • Using a Phone in Your Home
      • Lift the receiver and simply enter the information given in the instruc tions. Begin all phone operations with the # key. This tells your system that you are not dialing a phone number. Please also note that the first command used must includ...
    • Calling Your System from a Remote Phone
      • With Answering Machine or Voice Mail
        • Ring/Pause/Ring Answer-If you have an answering machine or voice message system, you need to dial your home or business number and let the phone ring twice. Hang up and wait for 10 to 40 seconds, and then call a second time. Your security sys...
      • No Answering Machine or Voice Mail
        • Toll Saver-If you do not have an answering machine or voice mes sage system and you have this feature on, when you call your security system while you’re away, it picks up on the eighth ring if there has been an alarm or other trouble has occ...
        • 12-Ring Method-If you do not have an answering machine or voice message system and the toll saver feature is off, your security system picks up on the twelfth ring. Your system picks up on the eighth ring if there has been an alarm or other t...
        • Check with your installer to find out if your toll saver feature is on or off.
    • Receiving a Call While Operating Your System
      • If you receive a phone call while using a phone to operate your security system, you will hear two long beeps for each ring from interior speak ers and phones. If you wish to answer the call, simply hang up to dis connect the phone from your ...
      • If you wish to access your security system after finishing the call, you need to start over from the beginning of the phone operation.
• 1041not.pdf
  • FCC Notices
    • FCC Part 15 Information to the User
    • FCC Part 15 Class B
    • FCC Part 68