Interlogix Distributor Return And Warranty Policy 539912fae9e7fe878dc5e89d24137726838487f4be432851bb562ba50a8a8d0e User Manual

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Interlogix

October 27, 2017

Return & Warranty Policy for Distributors

The terms and conditions of this P olicy are subject to change. The most
recent version of the P olicy controls, and will be communicated in
writing from Interlogix at an email address or mailing address that
Interlogix has on file for you. The P olicy may also be available at
www.interlogix.com/distributor_return_and_warranty_policy_policy.p
df, or at another website as Interlogix may provide notice from time to
time. If you have questions about this P olicy, contact the appropriate
customer service center or your sales representative. All periods of days
set forth herein are calendar days unless otherwise stated.

policy. Note that, notwithstanding any language in the table below,
batteries that are sold individually or as a replacement are not covered
under any warranty.
TAB LE 1: Product Warranty Periods
Product

Access

This Return & Warranty Policy for Distributors (“ Policy”) applies to
products and services purchased directly from the following UTC Fire
& Security Americas Corporation, Inc. business: Interlogix or its
successors or assigns (“ Interlogix”) by an independent distributor
approved by Interlogix (“ Distributor,” “ you,” or “ your”) for resale to
independent dealers or integrators who resell such products to endusers in their respective businesses (“ Dealers”).

In the event of any dispute regarding the terms or applicability of a
warranty, Interlogix, in its sole discretion, shall determine whether a
warranty applies and, if it does, the terms and conditions of such
warranty.
NO IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, OR IMPLIED WARRANTY
ARISING FROM COURSE OF DEALING OR USAGE OF
TRADE SHALL APPLY.
Warranty periods vary based on product category and type of
equipment, as shown in Table 1 entitled “ P roduct warranty periods”
below.

Product Warranty Periods

Table 1 lists warranty durations for most Interlogix equipment, sorted by
category. Warranty periods start as set forth under the heading
“ Warranty repairs” above. For items that do not appear in Table 1,
contact Customer Service or your sales representative for the applicable

Intrusion
Video and Transmission

Product warranty repair/replacements of Interlogix product
purchases are only permitted f or def ective or non-working
product, which may be established via product troubleshooting
with the Interlogix Tech Support department, or via the
Distributor’s submission to Interlogix of an accurate and complete
RMA Details Form adequately describing the def ect or nonworking condition, as described f urther below. Whether the RMA
Details Form adequately describes the def ective or non-working
condition so as to establish product f ailure is within the sole
discretion of Interlogix. In cases of established product f ailure,
Interlogix will provide a case number. If a Distributor returns
product to Interlogix without following these procedures and
conditions, and Interlogix determines the product is in working
condition or NTF (No Trouble Found) then no compensation for the
cost of the unit will be provided by Interlogix to the Distributor or a
Dealer under the product warranty, even if the Distributor has already
conducted an exchange of the product for a Dealer or other customer.

Hardwired contacts, hardwired sensors, passive
modules and components †

Other

Subject to the terms and conditions of the limited warranty in effect at
the time of purchase, which is set forth in the UTC Fire & Security
Terms and Conditions of Sale for Interlogix available at the Interlogix
website at www.interlogix.com, and the terms and conditions of this
P olicy, Interlogix will repair or replace defective or non-working
product within the product’ s warranty period set forth in this P olicy.
Interlogix reserves the right to replace any product under warranty with
new, or refurbished or remanufactured (in the case of a repair/replace
RMA), product or to refund the purchase price. For product purchased
from a Distributor by a Dealer, the warranty period starts from the
earlier of the following: (i) the date the product is purchased by the
Dealer from such Distributor, as evidenced by Distributor’s documented
business records, such as a record from the Distributor system,
Distributor invoices, or statements showing the purchase date, or (ii) the
date which is twelve (12) months after such product was purchased by
such Distributor from Interlogix.

Fire

Warranty Repairs

P roximity readers
TruP ortal
Cards (minimum 10 cards for return)
Manufactured hardware
Magstripe cards
Facility Commander Wnx, P icture P erfect, Secure
P erfect, Topaz, Diamond, Sapphire, Alliance,
Director, Verex, other software products
Fire alarm control panels
Air duct detectors
Heat detectors
Notification appliances
P ull stations, fire stations
Smoke detectors
Computers, computer option cards, file servers,
monitors, touchscreens

Warranty
Period
Lifetime *
2 years
5 years
2 years
1 year
1 year
3 years
3 years
3 years
3 years
3 years
3 years
1 year
5 years

Wireless sensors
Cellular communication modules (e.g., alarm.com
modules)
UltraSync™ Secondary Touchscreen
Security controls, panels ‡, powered modules and
components (e.g., Simon® XT, Advisor®One,
UltraSync, IP communication modules,
touchscreens (except UltraSync Secondary), etc.)
IFS fiber transmission and UTP products
IFS network products and media converters
IFS power supplies for transmission products
Fiber Options fiber optic products
TruVision fixed cameras
TruVision analog and IP P TZ cameras
TruVision LCD monitors
TruVision DVRs and NVRs

Lifetime §
3 years
2 years
5 years
3 years
3 years
3 years
3 years

TruVision encoders and decoders

3 years

Third-party manufactured product (e.g., Dell
monitors, etc.)

Thirdparty
warranty

B-stock products

1 year

UltraSync™ mobile app

None

Returning Interlogix Products

2 years
1 year
1 year
2 years

*

For proximity readers, “lifetime warranty” means that for defects in materials and workmanship
under normal use and service for fifteen (15) years from the date of purchase, UTCFSA shall
provide the original dealer purchaser a credit towards future purchases of products from UTCFSA
in the amount of the purchase price paid by the dealer for the proximity readers (excluding taxes
and levies), unless such product is discontinued, in which event warranty support is limited to five
(5) years from the announcement of discontinuance.
†
Batteries that are included in the box with a sensor, detector, or peripheral are covered under
the product warranty.
‡
For panels, only batteries included in a self-contained panel (including the UltraSync Selfcontained Hub, AdvisorOne, Simon XT, Simon XTi, and Simon XTi-5) are covered under the
standard warranty. Any battery that may be included in a modular panel is not covered under the
standard warranty.
§
For IFS fiber transmission and UTP products, “lifetime warranty” shall be the lifetime warranty
set forth in the installation and operation instructions or other technical documentation for such
products, or, if no such warranty is set forth in the referenced documentation, “lifetime warranty”
means that UTCFSA warrants to the original dealer purchaser that products will be free from
defects in material and workmanship as of the date of delivery, under normal use and service.
The foregoing shall apply only to failures to meet said warranties which appear within that period
of time during which the products are installed in their original installation for the original end user
and operator of such products; provided, however, that in the event of product discontinuance,
warranty support is limited to five (5) years from the announcement of discontinuance.

Warranty & Return Policy © 2017 United Technologies Corporation. All rights reserved.
Interlogix is a part of UTC Climate, Controls & Secur ity, a unit of United Technologies Corporation.

Page 1

Interlogix

October 27, 2017

Return & Warranty Policy for Distributors
Before you can return any product to Interlogix, you must obtain a
return material authorization (RMA). This applies to all product
returns, including warranty repair/replacements, non-warranty repairs,
advance replacements, and credit returns.
For Advance Replacement the Dealer (regardless of whether the product
has been purchased directly from Interlogix or a Distributor) must first
obtain a Tech Support Case Number by calling the INTERLOGIX Tech
Support department, or complete the RMA Details Form adequately
describing the defect or non-working condition as outlined below. In
order to obtain a Tech Support Case Number the Dealer must contact the
Tech Support department while the product is still installed and attempt to
troubleshoot any issue. If the Tech Support department determines that
the product must be returned for further evaluation they will issue a Tech
Support Case Number, which is required before any Advance
Replacement will be accepted, unless an RMA Details Form is completed
as outlined below.
To obtain an RMA, contact the appropriate Interlogix customer service
center (see “ Customer Service Centers”) for your product, and have the
product and the following information ready:
•
Customer account # (required for all RMA requests)
•
Original P O (or, if applicable, original CSR or other
Distributor branch generated number). (If the original PO is
not provided, the processing time may be delayed for
warranty repair/replacements, advance replacements, and
other returns and replacements subject to a time limit. If the
original P O is not provided, Interlogix will attempt to
validate the purchase of the product within the applicable
time period for the type of return sought. If the purchase
time period cannot be validated for a return subject to a time
limit, no RMA will be provided, and the return will be
declined.)
•
New P O number (required for repair requests)
•
P art number
•
Serial number (when applicable)
•
Reason for return by Dealer, accurately and completely
describing the defect or non-working condition (to be
captured in new RMA form)
•
Dealer Name (to be captured in new RMA Form)
•
Tech Support Case Number or RMA Details Form, which
may be obtained through Customer Service (for Advance
Replacement)
Customer Service will provide you with an RMA number and an
enhanced RMA acknowledgment form that confirms your request.
Once you have the RMA, repackage the product as described in the
section entitled “ P ackaging your shipment” and attach the RMA Return
location address and bar code section from the RMA acknowledgement to
the outside of the package.
All products must be returned freight prepaid within 30 days of
obtaining an RMA. An RMA may be cancelled after 30 days, in which
case a new RMA must be obtained.
We will not accept unauthorized returns or freight collect/COD returns;
we will return these to you at your expense.
If a returned product contains parts that are no longer available or
repairable, we will contact you to discuss resolution and return of the
material.
The repair department will evaluate all equipment returned to determine
warranty coverage and will resolve any questions that may arise during
evaluation to make a final determination.
Note: The distributor return and warranty policy is different from the
dealer return and warranty policy. P lease confirm you are using the
correct policy for your channel.

Security Customer Service
•
P hone: 855.286.8889, Option 1
•
P hone: 561.998.6114 (Latin America)
•
E-mail: rma@interlogix.com
•
E-mail: latam@interlogix.com (Latin America)

Tech Support
Security Technical Support
•
P hone: 855.286.8889, Option 2
•
E-mail: techsupport@interlogix.com

Non-Warranty Repairs

Buyer will be charged for all repairs and shipping costs for products that
are not within the product warranty period or that are not under warranty.
For all such non-warranty repairs, Interlogix will provide a repair
estimate that includes charges for parts, labor (in half-hour increments)
and shipping.
P roducts receiving non-warranty repairs are granted an extended
warranty of 90 calendar days from the date of shipment from Interlogix
back to the buyer following the non-warranty repair, except for fire
products, which instead are granted an extended warranty of one year.

Advance Replacement

In addition to product returns under our limited warranty, we offer
advance replacement, which is provision of a replacement product to the
Dealer or Distributor by Distributor or Interlogix in advance of
receiving the returned product from the Dealer or Distributor, for a select
group of products as listed in Table 2 below (“ Advance Replacement”).
For the product participating in the Advance Replacement program the
following guidelines apply.
No returns for Advance Replacement will be accepted unless you have
(1) obtained an RMA number and (2) you have obtained a Tech
Support Case Number or completed the RMA Details Form as
described in the section entitled “ Returning Interlogix products”
above. Advance Replacement products will be replaced with new
products at Interlogix’ s sole discretion and carry a full original
equipment warranty. Interlogix may send Advance Replacement
product to replace defective equipment that has failed upon initial install
for up to 365 days. Advance Replacements will ship via ground the
next business day.
Our repair department will evaluate the returned product to determine
whether it is a warranty or non-warranty replacement and bill you
accordingly. We will invoice Advance Replacements at shipment and
credit you upon receipt of the defective product; provided, however, that
if we determine that the returned product is in good working order or
that performance issues were due to improper installation, misuse,
abuse, or other user-related causes, we will issue no credit and you will
remain responsible for paying the invoice, and we will return such
product to you at your expense. If the defective product is part of a kit,
you shall return only the defective product (i.e., you shall not return the
remainder of the kit) and we will replace only the defective product
through Advance Replacement. If the product was purchased or
exchanged at a Distributor and no Tech Support Case Number was
provided at time of exchange, no credit for the replacement unit already
given to the Dealer will be issued to that Distributor.
Note: Advance replacement is not available for custom, special or
nonstandard products as determined in Interlogix’ s sole discretion

Customer Service
Warranty & Return Policy © 2017 United Technologies Corporation. All rights reserved.
Interlogix is a part of UTC Climate, Controls & Secur ity, a unit of United Technologies Corporation.

Page 2

Interlogix

October 27, 2017

Return & Warranty Policy for Distributors
Table 2: Advanced Replacement Eligibility (in addition to
Standard Warranty)
*
Product
Advanced
Participating
Remark
Category
Replacement
SKU’s/Product
Eligible?
Family
Access
YES *
Pls see Table 4
Control
Fire
NO
Not Applicable
Use
Standard
Warranty
Video and
YES *
Pls see Table 3
Transmission
Intrusion

YES *

Pls see Table 4

Voice

NO

Not Applicable

Other

NO

Not Applicable

Use
Standard
Warranty
Use
Standard
Warranty

The list of SKU’s eligible f or Advanced Replacement in the video &
transmission and intrusion portf olios are listed in Tables 3 and 4,
respectively, at the end of this Policy.

Refurbished B-stock Products

Interlogix occasionally offers select products for sale as B-stock—units
that have been used in the field and refurbished. B-stock products are
covered by different warranty conditions and durations than new
products. Refurbished products come with a one-year limited warranty.

Stock Rotations

For Distributors we of f er a Stock Rotation program to return
unused, unopened products with untampered f actory seals, to the
extent that Interlogix determines such products are still saleable, as
set f orth in this Policy. This program replaces any and all prior
and legacy stock rotation and credit return programs previously
of f ered or provided by Interlogix.
Under the stock rotation program, Distributor may return a limited
quantity of products to Interlogix on no more than four (4) occasions
between February 1 and November 30 during each calendar year during
the term of the distribution agreement with Interlogix. The aggregate
price for the products requested for stock rotation may not exceed 10%
of the Distributor’ s purchases during the previous quarter. A stock
rotation return is initiated by Distributor sending Interlogix a stock
rotation report and a new replacement purchase order, and otherwise
complying with the terms of this P olicy. Upon Interlogix’ s verification
and acceptance of a stock rotation report and the replacement purchase
order, Interlogix may issue an RMA. Distributor must return the
applicable products within thirty (30) calendar days of issuance of the
RMA. Distributor shall pre-pay all shipping and insurance charges in
returning products to Interlogix, and shall bear all risk of loss or
damage in transit. No stock rotation will be accepted unless Distributor
has obtained an RMA number as described in the section entitled
“ Returning Interlogix products.” Additionally, a Distributor’ s stock
rotation return will not be accepted unless Distributor submits a new
replacement purchase order with an aggregate purchase price of at least
the amount of the stock rotation return. Such replacement purchase
order for a stock rotation must not be dated earlier than the stock rotation
report initiating the stock rotation return.

returned in their entirety (i.e., the entire kit must be returned, not
separate parts) to receive refund or credit. Stock rotations, refund, or
credit are not available for custom, special, or nonstandard products, or
for products that are no longer on the Interlogix price list. Interlogix
may permit stock rotations or provide credit to Distributor only for
products that are to the extent Interlogix determines such products are
still saleable. Ordinarily, a product is saleable if it is on the current
Interlogix price list and otherwise meets the conditions set forth in this
P olicy. The determination of whether a product is saleable is within the
sole discretion of Interlogix. All credit amounts shall be based off of
current customer pricing as of the date the credit is issued.
End of Life (“ EOL”) returns are excluded from the stock rotation
process outlined in this section. Instead, where Interlogix has
communicated to Distributor in writing that a product is EOL, whether
through inclusion of the product on the discontinued price tab in the
price list, by an email communicating to Distributor that the product
will no longer be sold or supported, or through any other written
communication to Distributor that the product is EOL (the “ EOL
Notice”), a return of such EOL products will be accepted, but only
within the first ninety (90) days after the EOL Notice, and only to the
extent that such products are factory sealed, unused, and in the original,
unopened shipping.
Note that any product credit that may be issued to Distributor expires
after one year of issuance. All returns are subject to Interlogix’ s
inspection and approval.

Packaging Your Shipment

P rotecting the value of returned products by packaging and shipping
them correctly is your responsibility. The risk of loss for products being
returned to Interlogix remains with Distributor until received by
Interlogix at the Interlogix location designated in the RMA. Distributor
is responsible for compliance with all laws and regulations related to
shipping any products to Interlogix, including without limitation laws
and regulations related to the shipment of regulated or hazardous
materials, to the extent applicable. Distributor agrees to indemnify
Interlogix from all losses and liabilities to Interlogix arising out of
Distributor’ s failure to comply with applicable laws and regulations
related to shipping.
Interlogix reserves the right to deny warranty coverage for any damage
caused by failing to meet the following packaging requirements:
All electronic components must be taped and/or contained in their
original electrostatic protective packaging or an equivalent substitute.
All parts must be packed securely inside the external shipping carton to
prevent mechanical or other damage.
External packaging must be sufficient to protect the contents from the
usual hazards of shipping.
Returned products should be addressed to the correct legal entity name
set forth in the RMA.
If products are being returned to Interlogix from outside of the United
States, the stated value of the returned products for customs should be
greater than zero, and typically should be equivalent to the purchase
price of the returned products. Further, the return of such products to
Interlogix shall comply fully with the export administration and control
laws and regulations of the United States government and other
applicable jurisdictions, and any amendments of such laws and
regulations.

P roducts that comprise more than 30% of the last three orders placed
by Distributor (“ Top Runners”) are not eligible for a stock rotation
return. Any products that have a bulk discount pricing structure are
also not eligible for return. P roducts purchased as part of a kit must be

Warranty & Return Policy © 2017 United Technologies Corporation. All rights reserved.
Interlogix is a part of UTC Climate, Controls & Secur ity, a unit of United Technologies Corporation.

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Interlogix

October 27, 2017

Return & Warranty Policy for Distributors
Table 3: VIDEO Products
Eligible for Advanced
Replacement (in addition to
Standard Warranty)
Analog Cameras
TVB-1101
TVB-1102
TVB-1103
TVB-1104
TVB-1105
TVB-2407
TVB-2408
TVB-4101
TVB-4102
TVB-4103
TVB-4104
TVB-4105
TVB-4201
TVB-4202
TVB-4203
TVB-4401
TVB-4402
TVB-4403
TVB-4404
TVB-4405
TVB-4406
TVB-4407
TVB-4408
TVB-4409
TVB-4410
TVC-4401
TVC-5120-1-N
TVC-5125BE-3-N
TVC-6110-1-N
TVC-6120-1-N
TVC-BIR6-HR
TVC-BIR6-MR
TVC-BIR6-SR
TVD-1104
TVD-4104
TVD-4202
TVD-4401
TVD-4402
TVD-4403
TVD-4404
TVD-4405
TVD-4406
TVD-5110-3-N
TVD-5125TE-3-N
TVD-6120VE-2-N
TVD-6125VE-2-N
TVD-DOME6-HR
TVD-TIR6-HR
TVD-TIR6-MR
TVD-TIR6-SR
TVT-1101
TVT-1102
TVT-1103
TVT-2401
TVT-2402
TVT-4101
TVT-4102
TVT-4103
TVT-4201
TVT-4202
TVT-4401
TVT-4402
TVT-4403
TVT-4404
TVW-1101
TVW-4101
IP Cameras

TVA-1101
TVA-3101
TVB-1103
TVB-1104
TVB-1201
TVB-1202
TVB-1203
TVB-3103
TVB-3104
TVB-3105
TVB-3201
TVB-3202
TVB-5301
TVB-5302
TVB-5303
TVB-5304
TVB-5401
TVB-5402
TVB-5403
TVB-5404
TVB-5405
TVB-8101
TVC-1201
TVC-1202
TVC-3201
TVC-3202
TVC-5401
TVC-5402
TVC-5403
TVC-M1220-1-N
TVC-M1220-1-P
TVC-M1245E-2M-N
TVC-M2220-1-N
TVC-M2220-1-P
TVC-M3220-1-N
TVC-M3220-1-P
TVC-M3245E-2M-N
TVC-M3245E-2M-P
TVC-M5220-1-N
TVC-M5220-1-P
TVC-M5225E-3M-N
TVC-M5225E-3M-P
TVC-N220-1-N
TVC-N220-1-P
TVC-N225E-2M-N
TVC-N240-1-N
TVC-N240-1-P
TVD-1201
TVD-1202
TVD-1203
TVD-1204
TVD-1205
TVD-2101
TVD-2102
TVD-2103
TVD-2104
TVD-3101
TVD-3102
TVD-3103
TVD-3104
TVD-3201
TVD-3202
TVD-3203
TVD-3204
TVD-3205
TVD-5301
TVD-5302
TVD-5303
TVD-5304
TVD-5401
TVD-5402
TVD-5403

TVD-5405
TVD-5406
TVD-5407
TVD-5408
TVD-M1210V-2-N
TVD-M1210W-2-N
TVD-M1210W-2-P
TVD-M1210W-2W-N
TVD-M1210W-2W-P
TVD-M1225V-2-N
TVD-M1225V-2-P
TVD-M1245E-2M-N
TVD-M2210V-2-N
TVD-M2210V-2-P
TVD-M2210W-4-N
TVD-M2210W-4-P
TVD-M2225V-2-N
TVD-M2225V-2-P
TVD-M3210V-2-N
TVD-M3210V-2-P
TVD-M3225V-2-N
TVD-M3225V-2-P
TVD-M3245E-2M-N
TVD-M3245E-2M-P
TVD-M5225E-3M-N
TVD-M5225E-3M-P
TVD-M5225V-4-N
TVD-M5225V-4-P
TVD-N210V-2-N
TVD-N210V-2-P
TVD-N210W-4-N
TVD-N210W-4-P
TVD-N225E-2M-N
TVD-N245V-2-N
TVD-N245V-2-P
TVF-1101
TVF-1102
TVF-1103
TVF-1104
TVF-3101
TVF-3102
TVF-3103
TVF-3104
TVL-0101
TVL-0102
TVL-0103
TVL-0104
TVL-0105
TVL-0106
TVL-0107
TVL-0108
TVL-0109
TVL-0110
TVQ-8101
TVT-5301
TVT-5302
TVT-5303
TVT-5304
TVT-5305
TVT-5306
TVT-5307
TVW-2101
TVW-2102
TVW-2107
TVW-2108
TVW-2109
TVW-3101
TVW-3102
TVW-3102
TVW-3107
TVW-3107
TVW-3108

TVW-3108
TVW-3109
TVW-3109
TVW-3117
TVW-3118
TVW-3119
TVW-3120
TVW-3130
TVW-5301
TVW-5302
TVW-5303
TVW-5304
TVW-5305
Digital Recording
TVN-1004CS-1T
TVN-1004CS-2T
TVN-1004CS-PS
TVN-1004-KB1
TVN-1004-KW1
TVN-1004-KB3
TVN-1004-KW2
TVN-1008-KB1
TVN-1008-KW1
TVN-1008-KB3
TVN-1008-KW2
TVN-1008S-2T
TVN-1008S-4T
TVN-10162-6T
TVN-1016S-3T
TVN-1016S-6T
TVN-2008-2T
TVN-2008-4T
TVN-2008-8T
TVN-2016-16T
TVN-2016-4T
TVN-2016-8T
TVN-2108-2T
TVN-2108-4T
TVN-2108-8T
TVN-2108S-2T
TVN-2108S-4T
TVN-2108S-8T
TVN-2116-2T
TVN-2116-4T
TVN-2116-8T
TVN-2116P-12T
TVN-2116P-16T
TVN-2116P-2T
TVN-2116P-4T
TVN-2116P-8T
TVN-2116S-16T
TVN-2116S-2T
TVN-2116S-4T
TVN-2116S-8T
TVN-2132P-12T
TVN-2132P-16T
TVN-2132P-4T
TVN-2132P-8T
TVN-2208-4T
TVN-2208-8T
TVN-2208-12T
TVN-2208S-4T
TVN-2208S-8T
TVN-2208S-12T
TVN-2216-4T
TVN-2216-8T
TVN-2216-16
TVN-2216P-6T
TVN-2216P-12T
TVN-2216P-24T
TVN-2216S-4T
TVN-2216S-8T

Warranty & Return Policy © 2017 United Technologies Corporation. All rights reserved.
Interlogix is a part of UTC Climate, Controls & Secur ity, a unit of United Technologies Corporation.

Page 4

Interlogix

October 27, 2017

Return & Warranty Policy for Distributors
TVN-2216S-12T
TVN-2216S-24T
TVN-2232P-6T
TVN-2232P-12T
TVN-2232P-24T
TVN-2232P-48T
TVN-5032-12T
TVN-5032-16T
TVN-5032-4T
TVN-5032-8T
TVN-7001-16T
TVN-7001-32T
TVN-7001-48T
TVN-7001-64T
TVN-7001-96T
TVN-7001R-16T
TVN-7001R-32T
TVN-7001R-48T
TVN-7001R-64T
TVR-1104C-1T
TVR-1104C-500
TVR-1108-1T
TVR-1108-2T
TVR-1108D-1T
TVR-1108D-2T
TVR-1116-1T
TVR-1116-2T
TVR-1116-4T
TVR-1116D-1T
TVR-1116D-2T
TVR-1204C-1T
TVR-1204C-500
TVR-1204CHD-1T
TVR-1204CHD-2T
TVR-1204CHD-4T
TVR-1204HD-KB1
TVR-1204HD-KB5
TVR-1204HD-KB6
TVR-1204-KW1
TVR-1208-1T
TVR-1208-2T
TVR-1208HD-1T
TVR-1208HD-2T
TVR-1208HD-4T
TVR-1208HD-8T
TVR-1208HD-KB1
TVR-1208-KW1
TVR-1216-1T
TVR-1216HD-1T
TVR-1216HD-2T
TVR-1216HD-4T
TVR-1216HD-8T
TVR-1504cHD-1T
TVR-1504cHD-2T
TVR-1504cHD-4T
TVR-1508HD-000
TVR-1508HD-2T
TVR-1508HD-4T
TVR-1508HD-8T
TVR-1516DHD-2T
TVR-1516HD-2T
TVR-1516HD-4T
TVR-1516HD-8T
TVR-1516HD-12T
TVR-4408HD-12T
TVR-4408HD-2T
TVR-4408HD-4T
TVR-4408HD-8T
TVR-4416HD-16T
TVR-4416HD-2T
TVR-4416HD-4T
TVR-4416HD-8T

TVR-4508HD-2T
TVR-4508HD-4T
TVR-4508HD-8T
TVR-4516HD-2T
TVR-4516HD-4T
TVR-4516HD-8T
TVR-4516HD-12T
TVR-4516HD-16T
IP Encoders/Decoders
TVE-110
TVE-410
TVE-810
TVE-1610
TVE-DEC11

Warranty & Return Policy © 2017 United Technologies Corporation. All rights reserved.
Interlogix is a part of UTC Climate, Controls & Secur ity, a unit of United Technologies Corporation.

Page 5

Interlogix

October 27, 2017

Return & Warranty Policy for Distributors
Table 4: INTRUSION
Products Eligible f or
Advanced Replacement
(in addition to Standard
Warranty)
4GFXS
4GFXSG
4GFXSP
4GFXU1
4GSTS
4GSTSG
4GSTSP
4GSTU1H
16-3260
100-5420B
100-5420G
100-5420W
100-5421B
100-5421G
100-5423G
100-5424B
100-5424G
100-5424W
120-0850
120-0851
120-0860
120-0861
120-2720E
120-2720F
120-3400
120-3401
120-3402
120-3403
120-3404
120-3405
120-3406
120-3407
120-3600-CP01
120-3601D
120-3601 E
120-3601F
120-3601S
120-3602C
120-3602E
120-3602S
120-3603D
120-3603E
120-3603F
120-3603S
120-3605-CP01
120-3605E
120-3606-CP01
120-3606E
120-3606S
120-3620E
120-3625E
120-3652F
120-3654F
120-4081
120-5005
120-5007
120-5016

120-6301D
120-6301E
120-6301S
120-6302C
120-6302E
120-6302F
120-6303C
120-6303D
120-6303E
120-6306E
120-6320
120-6325
120-8150
120-8152
120-8206
120-8209
120-8216
120-8217
120-8218
120-8220B
120-8220G
120-8220W
120-8221G
120-8224B
120-8224G
120-8224W
120-8226
120-8953
120-9261
120-9265
120-9410
120-9412
120-9415
120-9429
120-9882N
2707AD-L5
2757D-L
420613001
420214006
430062001
430084001-CR
430084002-CR
430084501-CR
430084502-CR
430085001
430085501
430085502
430088001
430088002
430088501
430088502
430177001
430210001
430210002
430210003
430210004
430210005
430210006
430211001
430211002
430211003

430211004
430211005
430211006
430212006
430220001
430221001
430228001
430228501
430237001
430241006
430242006
430242501
430267001
520836001-CR
520845001
520847001
520848001
520849001
520850001
520851001
520852001
521209001
521209002
521209003
521210001
521210002
521210003
521211001
521211002
521211003

Warranty & Return Policy © 2017 United Technologies Corporation. All rights reserved.
Interlogix is a part of UTC Climate, Controls & Secur ity, a unit of United Technologies Corporation.

Page 6