Intermec Technologies 090802 Wireless module User Manual 934 043 001

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Manual PB3

PB3Mobile PrinterUser’s Guide

ContentsPB3 Mobile Printer User’s Guide iiiContentsBefore You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vSafety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vGlobal Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vWarranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vWeb Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viTelephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viService Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viWho Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiRelated Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiLearning About the PB3 Mobile Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Understanding the Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Understanding the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Using the Battery and AC Adapter/Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Using the 2-Bay Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Using the Belt Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Tearing Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Printing a Configuration Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Communicating With a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Setting Up Bluetooth or 802.11 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . 12Setting Up Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Changing Printer Connection Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Maintaining the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Calling Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Software and Programming Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Pinout Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contentsiv PB3 Mobile Printer User’s Guide

Before You BeginPB3 Mobile Printer User’s Guide vBefore You BeginThis section provides you with safety information, technical support information, and sources for additional product information.Safety InformationYour safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.This section explains how to identify and understand warnings, cautions, and notes that are in this document. Global Services and SupportWarranty InformationTo understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Before You Beginvi PB3 Mobile Printer User’s GuideDisclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.Web SupportVisit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.Telephone SupportIn the U.S.A. and Canada, call 1-800-755-5505. Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.Service Location SupportFor the most current listing of service locations, go to www.intermec.com and click Support >Returns and Repairs > Repair Locations.For technical support in South Korea, use the after service locations listed below:AWOO Systems 102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 E-mail: mjyun@awoo.co.kr

Before You BeginPB3 Mobile Printer User’s Guide viiIN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.krWho Should Read This ManualThis document is for the person who is responsible for installing, configuring, and maintaining the PB3 Mobile Printer. This document provides you with information about the features of the PB3, and how to install, configure, operate, maintain, and troubleshoot it.Before you work with the PB3, you should be familiar with your network and general networking terms, such as IP address.Related DocumentsThis table contains a list of related Intermec documents and their part numbers.The Intermec web site at www.intermec.com contains our documents (as PDF files) that you can download for free.To download documents1Visit the Intermec web site at www.intermec.com.2Click Support > Manuals.Document Title Part NumberPB3 Mobile Printer Quick Start Guide 930-217-xxxPB2 and PB3 Compliance Insert 933-165-xxxPB2 and PB3 Battery Instructions 943-217-xxxXSim Programmer’s Reference Manual 937-014-xxxESC/P Programmer’s Reference Manual 937-010-xxxImportant cB-0907-01 Radio Information! 933-166-xxxImportant OWSPA311gi-06 Radio Information! 933-167-xxx

Before You Beginviii PB3 Mobile Printer User’s Guide3In the Select a Product field, choose the product whose documentation you want to download.To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.CAUTION: Any changes of modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment.

PB3 Mobile Printer User’s Guide 1Learning About the PB3 Mobile PrinterThe PB3 Mobile Printer is a full-featured portable receipt printer designed for a variety of job environments where point of service receipts are required. The package contains:•PB3 Mobile Printer•AC adapter/charger•Battery•Belt loop system•Roll of 3-inch receipt paper (already loaded in the printer)•Printhead cleaning pen•Product documentation: Quick Start Guide, Compliance Inserts, Battery Instructions, and Warranty CardFor a list of PB3 accessories, see “Accessories” on page 22.Understanding the Printer FeaturesThe next illustrations show the PB3 controls and ports.PB3 Controls and Power ConnectorPowerbuttonFeedbuttonPowerconnectorPaper doorhandle

2 PB3 Mobile Printer User’s GuidePB3 Serial Port, Belt Loop Knob, and Battery Door LatchThe printer features are described in the next table.PB3 Feature DescriptionsFeature DescriptionPower button Press once to turn the printer on or off.Feed button Press to feed paper out of the printer.You can also press Feed to print a configuration test page. For help, see “Printing a Configuration Test Page” on page 10.Paper door handle Pull to open the paper compartment door. For help, see “Loading Paper” on page 8.Power connector Connects the printer to the AC adapter/battery charger. For more information, see the next section.Serial port Connects the printer to a host computer. Use cable P/N 5892RJD9-1.Battery door latch Slide to lock or unlock the battery door. For help, see the next section.Belt loop knob Attaches the printer to the included belt loop. For help, see “Using the Belt Loop” on page 7.Batterydoor latchBelt loopknobSerial port

PB3 Mobile Printer User’s Guide 3Understanding the LEDsPB3 LED State Descriptions LED State DescriptionCommunications Flashing Green Power is on. PB3 is in RS-232 mode.Steady Green PB3 is communicating with host in RS-232 mode.Flashing Blue Power is on. PB3 is in Bluetooth or 802.11 mode.Steady Blue PB3 is communicating via Bluetooth or 802.11 radio.Battery Steady Red Low battery charge.Off Battery fully charged (when printer is connected to AC power).Steady Amber Battery is charging.Data and Status Off Card was read successfully, or card cannot be read (for optional magnetic stripe reader).Steady Green Card reader is ready to accept data (for optional magnetic stripe reader).Flashing Red Printhead is too hot. Printing is paused until printhead reaches normal operating temperature.Steady Red One of three conditions:•Printer is out of paper.•The paper door is open.•Card reader error (for optional magnetic stripe reader).Data and Status LEDBattery LEDCommunications LED

4 PB3 Mobile Printer User’s GuideUsing the Battery and AC Adapter/ChargerTo install the battery 1Slide the battery door latch toward the belt loop knob to unlock the battery door, and open the battery door to an angle of about 90 degrees. Do not force the door all the way open.2Orient the battery so the arrow points toward the battery contacts in the battery compartment.3Insert the end of the battery without contacts into the battery compartment first. The contact end drops into place.Installing the PB3 BatteryUse Intermec battery model 318-040-001 only. Use of another battery may present a risk of fire or explosion.The battery used in this device may present a fire or chemical burn hazard if mistreated. Do not disassemble, heat above 80°C (176°F), or incinerate.Note: The battery must be cycled several times to achieve maximum capacity. To cycle a battery, fully charge it and then allow a full discharge through normal use. To ensure a full charge, do not operate the printer while charging the battery.Be sure you insert the battery correctly, or you may damage the battery contacts in the printer.

PB3 Mobile Printer User’s Guide 54Close the battery door and slide the latch away from the belt loop knob to lock the latch.To remove the battery•Unlock and open the battery door and tip the printer to one side to remove the battery.To charge the battery with the AC adapter/charger1Plug the AC adapter into the power connector. 2Install the appropriate AC plug on the adapter. The adapter comes with four different plugs suitable for most regions worldwide.3Make sure the printer is off and connect the adapter to AC power. The Battery LED turns on, indicating that the battery is fast charging.After about three hours the Battery LED turns off. The battery is fully charged.Charging the PB3: The AC adapter/charger charges the battery in about three hours.Note: If the other LEDs turn on, press the Power button to turn the printer off.126931278101145Note: The wall mounted charger is Class II equipment. Multiple plug configurations comply with most international standards. The wall mounted charger is not supplied with plugs for use in Korea.

6 PB3 Mobile Printer User’s GuideUsing the 2-Bay Battery Charger2-Bay Battery Charger Accessory1Plug the AC adapter into the 2-bay charger.2Connect the adapter to AC power. The Status LEDs turn green, indicating that the charger is ready to use.3With the contacts on the bottom and the arrow pointing toward the LEDs, place a battery into one of the bays.4Slide the battery towards the LEDs. The battery snaps into place.Installing a Battery in the 2-Bay ChargerIf the battery is not charged, the Status LED for that bay turns red. The Status LED turns green when the battery is charged.Status LEDs

PB3 Mobile Printer User’s Guide 7Battery Safety InformationFollow these tips for maintaining the PB3 battery:•Be sure to fully charge the battery before long printing sessions, such as printing receipts with many bar codes and graphics.•For maximum battery life, Intermec recommends charging the battery at 25°C (77°F).•Remove the battery from the printer before storing the printer for long periods of time.•The battery storage temperature is -20°C to 40°C (-4°F to 104°F). Do not store a fully charged battery at temperatures greater than 40°C (104°F) for long periods of time – the battery may permanently lose charge capacity.•Dispose of battery according to local regulations. Do not throw in trash.•Do not disassemble, short circuit, heat above 80°C (176°F), or incinerate. The battery may explode.For more information, see the PB2 and PB3 Battery Instructions (P/N 943-217-xxx).Using the Belt LoopTo attach the belt loop1Place the belt loop over your belt and snap it to secure it.2Insert the belt loop knob into the connector slot on the belt loop and slide the printer down until the knob clicks into place.

8 PB3 Mobile Printer User’s Guide3To disconnect the printer from the belt loop, press both of the connector latches and slide the belt loop knob out of the slot.Loading PaperTo load paper1Lift the paper door handle and pull it gently to open the door.Note: Do not try to remove the printer from the belt loop without pressing both latches.To prevent possible damage to the print mechanism, use only receipt paper rolls that are not fastened to the inside core in any way. Otherwise the core will be pulled into the mechanism causing jamming and possible gear damage.

PB3 Mobile Printer User’s Guide 92Place the 3-inch paper roll into the printer as shown in the next illustration. The paper supply should unwind from the bottom.3Unroll about 3 inches of paper from the roll and position it between the printhead guides.4Close the paper door. The door clicks when completely closed.5Fold the door handle flush with the printer.6Press the Power button to turn the printer on.7Press and hold the Feed button to verify that the paper advances correctly.Printheadguide Printheadguide

10 PB3 Mobile Printer User’s GuideTearing PaperThe paper door acts as a tear bar. Pull one edge of the paper against the tear bar, and then tear down and across against the tear bar to tear the paper.Printing a Configuration Test PageOnce the battery is charged and paper is loaded, you can print a configuration test page. Use this information for reference when installing the PB3 and to verify correct printer operation. If you cannot print the test page, see “Troubleshooting” on page 18.To print a test page1Make sure the printer is off before you begin.2Press and hold the Feed button.3Press the Power button once to turn on the printer. When the printer starts printing the test page, release the Feed button.4To stop or cancel printing the test page, press either the Power or Feed button.Note: Using the tear bar is the only way to tear the paper. Pulling up and pulling sideways without using the tear bar can cause a paper jam.The tear bar has sharp edges. Be careful when tearing paper or when handling the paper door.Note: If you are using the AC adapter/charger as a power source, the printer will not print unless a battery is installed.

PB3 Mobile Printer User’s Guide 11Sample Configuration Test PageCommunicating With a HostDepending on the configuration you ordered, the PB3 supports either a Bluetooth or 802.11g wireless network connection to a host computer that will send data for the printer to print.You can also configure the PB3 to use a serial connection instead. For more information on configuring serial connections, see “Changing Printer Connection Settings” on page 13.INTERMEC PRINTER V1.ØØ (C) 2ØØ8Power Timer: OFF, Manual ModeWireless Mode. 115.2K, 8, N, 1M o d e l N u m b e r :S e r i a l N u m b e r :D e v i c e A d d r e s s :LIST OF INSTALLED FONTS:=============================KØ - COURIERØ - ROTATED 36 COLUMNSK1 - COURIER1 - 36 COLUMNSK2 - COURIER2 - 48 COLUMNSK3 - COURIER3 - 57 COLUMNSK4 - COURIER4 - 64 COLUMNSK5 - COURIER5 - 72 COLUMNSK6 - MONOSPACE821BT_1ØCPI - 28 COLUMNSK7 - MONOSPACE821BT_2ØCPI - 57 COLUMNSK8 - MONOSPACE821BT_2ØCPI_BOLD - 57 COLUMNSK9 - MONOSPACE821BT_2ØCPI_BOLD - 57 COLUMNSK1Ø - BOLD_FONT - 12 COLUMNSK11 - VERIN_FONT Ø8x23 - 72 COLUMNSK12 - VERIN_FONT Ø9x23 - 64 COLUMNSK13 - VERIN_FONT 1Øx23 - 57 COLUMNSK14 - VERIN_FONT 12x23 - 48 COLUMNSK15 - VERIN_FONT 16x23 - 36 COLUMNSLIST OF INSTALLED BARCODES:============================CODE-39CODE-128CODABARINTERLEAVED 2 OF 5UPC_EAN_JANPDF417 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I N T E R M E C P O R T A B L E T H E R M A L P R I N T E R - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -IntermecAbCd0AbCd0123A b C d Ø 1 2 3AbCdØ123AbCdØ123AbCdØ123AbCdØ123AbCd0123AbCd0123AbCd0123AbCd0123AbCd0AbCd0AbCd0AbCd0AbCd0*INTERMEC*I N T E R M E CP B X A 0 2 1 EPBXA021E3 1 2 R 0 8 0 0 0 0 1PBXA021E000 0 1 2 F 3 0 5 F 6 A A0012F305F6AA

12 PB3 Mobile Printer User’s GuideSetting Up Bluetooth or 802.11 CommunicationsIf your PB3 includes the optional Bluetooth module, the printer is configured by default for Bluetooth connections at a baud rate of 115200. The PB3 cannot initiate a Bluetooth connection. You must connect to the PB3 from a host, such as a handheld computer. See the documentation for your computer for more information on connecting to Bluetooth devices.The unique Bluetooth Device Address (BDA) for the printer is printed on the battery door certification label.If your PB3 includes the optional 802.11g radio module, the printer is configured by default for an 802.11g wireless network connection.The unique MAC address for the printer is printed on the battery door certification label.Use the PB2 & PB3 Developer Tool utility application to configure Bluetooth and 802.11 settings. For more information, see the utility online help. To download the Developer Tool, see the next procedure.To download the Developer Tool1Browse to www.intermec.com and choose Support > Downloads.2In the Select a Product list, choose PB3. A list of downloadable software appears.3Choose the Developer Tool and follow the prompts to download the application.Setting Up Serial CommunicationsFor a serial connection to the host computer, you need to:•configure the PB3 for a serial connection. For help, see the next section.Note: When the printer is set for Bluetooth or 802.11 communications, the printer stays on all the time, unless you have enabled the automatic power save feature. When power save is enabled, the printer turns off if no communications are received from the host for 99 seconds. To enable automatic power save, see “Changing Printer Connection Settings” on page 13.

PB3 Mobile Printer User’s Guide 13•connect the PB3 to the host using the optional serial cable (P/N 5892RJD9-1).For pinouts, see “Accessories” on page 22.PB3 With Serial CableChanging Printer Connection SettingsConnection settings are changed by the DIP switches located inside the battery compartment.Follow the next procedure to change DIP switch settings.To change printer settings with the DIP switches1Open the battery door and remove the battery. The DIP switches are located inside the battery compartment.Serial cableSerial portTo hostcomputerUse caution when changing DIP switch settings. Carefully use a pointer on the dip switch to toggle its position. Do not use a screwdriver and do not apply excessive force.

14 PB3 Mobile Printer User’s GuidePB3 DIP Switch LocationsThe DIP switches are numbered 1 to 8 from left to right. By default, all DIP switches are off (toggled away from the configuration label inside the battery compartment) except for switch 2.DIP Switch Default Positions: Only DIP switch 2 is on by default.DIP switchesONOFF18

PB3 Mobile Printer User’s Guide 152Change DIP switch settings by carefully pressing a pointer into the switch and sliding it to the other side. For more information, see the next table.3Install the battery in the printer and close the battery door. The printer is now configured for your connection.DIP Switch Settings Turn These DIP Switches OnTo Set This Parameter 1 2 3 4 5 6 7 8Enable serial connectionEnable Bluetooth or 802.11 connection XSet baud rate: 11520057600 X38400 X19200 X X14400 X9600 X X2400 X X1200 X X XParity Bit Enabled XDisabledOdd/Even Even XOddAuto Power Save Enabled XDisabledNote: If you are configuring the PB3 for a Bluetooth or 802.11 connection, make sure DIP switches 3, 4, and 5 are off.

16 PB3 Mobile Printer User’s GuideUsing the Magnetic Stripe ReaderIf your PB3 includes the optional magnetic stripe reader, follow the next procedure to read cards.PB3 Magnetic Stripe Reader SlotTo use the magnetic stripe reader1Position the card so the magnetic stripe faces the paper door.2Quickly swipe the card through the reader in either direction. The Data and Status LED indicates card reading status as described in “Understanding the LEDs” on page 3.Cleaning cards for the magnetic stripe reader are available from Intermec. For information, contact your local Intermec distributor.Maintaining the PrinterTo clean the exterior of the printer, use a soft cloth and mild cleaner. Do not use abrasive cleaner, chemicals, or scouring pads, as these will damage the finish.Note: You need an application running on the host computer to read data from the card. For more information, see the XSim Programmer’s Reference Manual (P/N 937-014-xxx).

PB3 Mobile Printer User’s Guide 17When you load a new roll of paper or when voids in the printout are apparent, clean the printhead and platen roller as described next.To clean the printhead and platen roller1Remove the paper from the printer. For help, see “Loading Paper” on page 8.PB3 Paper Compartment: Paper has been removed.2Clean the printhead with the included cleaning pen or with a cotton swab moistened with isopropyl alcohol.3Remove buildup from the black mark sensor and tear bar with a cotton swab moistened with isopropyl alcohol.4Turn the platen roller with your finger and run a dry cloth, small brush, or cotton swab moistened with isopropyl alcohol across the roller. Ensure that the roller is clean all the way around.Do not use sharp objects to clean the printhead. This may damage the printer and require service or repair.Platen rollerPrintheadBlack mark sensorTear barNote: Dust build-up may occur depending on the environment and the quality of the paper supply used. Use a can of compressed air to blow dust and paper debris out of the printer.

18 PB3 Mobile Printer User’s GuideTroubleshootingMost printer operation, print quality, or printer communication problems can be fixed easily. The next table includes some common printer problems and possible solutions.PB3 Problems and Solutions Problem SolutionPrinter does not feed paper correctly.Remove jammed paper and reload paper supply.Printer does not print. Make sure the paper supply is loaded correctly.Install a battery. The printer will not print unless a battery is installed, even if you are using the AC adapter/charger as a power source.If you are unable to print from a host computer, try printing a test page. Verify that the communication settings from the test page are correct for your connection. For help, see “Printing a Configuration Test Page” on page 10.Print quality is too light. Check the battery and recharge it if necessary.Adjust print contrast through the print application.Voids appear in print. Clean the printhead.Data and Status LED is steady red.Check the paper supply and make sure the paper door is closed properly.Data and Status LED is flashing red.Read error. Try reading the card again.Printhead may be too hot and printer has automatically paused the current print job.Battery LED does not turn on when printer is connected to AC adapter, but printer will not turn on.Check the AC adapter output with a multimeter. Output should be 10 VDC.•If AC output is OK, there is a problem with the battery or battery charge circuit.•If AC output is not OK, replace the adapter.Battery life is short after a full charge.Replace the battery.In Bluetooth mode, printer does not print data from host.Move the printer closer to the host.Make sure the host has established a connection with the printer.

PB3 Mobile Printer User’s Guide 19Calling Product SupportIf you cannot find the answer to your problem at Knowledge Central or in the “PB3 Problems and Solutions” table, you may need to call Intermec Product Support. To talk to a Product Support representative in North America or Canada, call:1-800-755-5505Outside the U.S.A. and Canada, go to www.intermec.com and click Contact to find your local Intermec representative.Before you call Intermec Product Support, make sure you have the following information ready:•Serial number•Firmware version•Bluetooth or serial communication settings, such as baud rateSome printer settings are included on the configuration test page. For help, see “Printing a Configuration Test Page” on page 10.Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.Software and Programming InformationIntermec offers a variety of applications and utilities for your printer, and may provide periodic firmware updates. Follow the next procedure to download Intermec files for your PB3.To download printer software1Browse to www.intermec.com and choose Support > Downloads.2In the Select a Product list, choose PB3. A list of downloadable software and firmware appears.3Click the file name and follow the prompts to download the file to your PC.The PB3 is compatible with the XSim printer language, as well as with a subset of ESC/P commands. For more information, see:

20 PB3 Mobile Printer User’s Guide•the XSim Programmer’s Reference Manual (P/N 937-014-xxx).•the ESC/P Programmer’s Reference Manual (P/N 937-010-xxx).Intermec’s Printing Resource Kit provides tools for developing mobile printing solutions for the PB3. For more information, visit www.intermec.com and choose Products > Applications & Software > Developer Library > Developer Resource Kits.Installing Printer FirmwareTo install firmware1Configure the printer for a serial connection and connect it to the host computer with a serial cable. For help, see “Setting Up Serial Communications” on page 12.2Open a communications program such as HyperTerminal. The printer turns on when the program connects to the printer.3As soon as you see the text bootloader v1.xx, press Backspace. This message appears:Erase user code?4Press Y. This message appears:Erasing... Erased Internal Bank 0. Erased External Flash Chip. Send a Hex File.5Send the firmware file to the printer. The printer loads the new firmware, which takes 4 to 5 minutes. When the firmware is loaded, the printer responds with Done.Use only firmware files provided by Intermec.

PB3 Mobile Printer User’s Guide 21SpecificationsPB3 Mobile Printer Specifications Specification DescriptionHeight 57 mm (2.25 in)Width 120 mm (4.75 in)Length 152 mm (6 in)Weight (with battery and paper) 0.58 kg (1.3 lb)Power 7.4 V Li-ion battery, 2200 mAHOperating temperature -10ºC to 50ºC (14ºF to 122ºF)Storage temperature -20ºC to 60ºC (-4ºF to 140ºF)Operating humidity 20% to 85% non-condensingStorage humidity 5% to 95% non-condensingPrinthead 80 mm (3 in) wide, 203 dpi (8 dots/mm)Print method Direct thermalPrint speed Up to 5.6 cm/sec (2 in/sec)Character sets Standard: English/LatinOptional: Arabic, Simplified Chinese, Traditional Chinese, Cyrillic, Greek, Hebrew, PolishSupported bar codes Codabar, Code 39, UCC/EAN-128, EAN/UPC, Interleaved 2 of 5, Code 128, PDF417Memory 1 MB RAM, 4 MB program flashCharge time Approximately 180 minCommunications Serial (RS-232), Bluetooth, 802.11g, IrDAPrint ratio 25% black max/sq in

22 PB3 Mobile Printer User’s GuideAccessoriesThese accessories (sold and ordered separately) are available from Intermec:•Battery (P/N 318-040-001)•AC Adapter/Charger (P/N 157261). Charges the battery and runs the printer on AC power (battery must be installed or printer will not print).•Shoulder Strap (P/N 757351)•Printhead Cleaning Pen (P/N 757150)•Magnetic Stripe Reader (MSR) Cleaning Cards (P/N 757160)•Serial Cable (P/N 5892RJD9-1)•3-inch Receipt Paper (P/N E24789)•Belt loop (P/N 756998-2)•2-Bay Battery Charger•Vehicle Battery Adapter (VBA)/cigarette lighter chargerPinout DiagramSerial Port Pin AssignmentsPin Signal Description1, 5 COM Logic common2 TXD RS-232 from printer (output)3 RXD RS-232 from host (input)4 CTS Clear to send from printer (output)6 RTS Request to send from host (input)Pin 1

Worldwide Headquarters6001 36th Avenue WestEverett, Washington 98203U.S.A.tel 425.348.2600fax 425.355.9551www.intermec.com© 2008 Intermec Technologies Corporation. All rights reserved.PB3 Mobile Printer User’s Guide*934-043-001*P/N 934-043-001

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