Intermec Technologies CK3DDIB CK3 Series Handheld Computer User Manual IP30 Handheld RFID Reader User s Guide

Intermec Technologies Corporation CK3 Series Handheld Computer IP30 Handheld RFID Reader User s Guide

Contents

IP30 User Manual

Handheld RFID ReaderIP30User’s Guide
ii IP30 Handheld RFID Reader User’s GuideIntermec Technologies CorporationWorldwide Headquarters6001 36th Ave.W.Everett, WA 98203U.S.A.www.intermec.comThe information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technolgies Corporation.Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.© 2008 by Intermec Technologies Corporation. All rights reserved.The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, INCA (under license), i-gistics, Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.There are U.S. and foreign patents as well as U.S. and foreign patents pending.
IP30 Handheld RFID Reader User’s Guide iiiDocument Change Record This page records changes to this document. The document was originally released as Revision 001.Version Number Date Description of Change002 4/2008 Revised to include correct part numbers for the CK61 power supply.003 8/2008 Revised to support the CK3 Mobile Computer.
iv IP30 Handheld RFID Reader User’s Guide
ContentsIP30 Handheld RFID Reader User’s Guide vContentsBefore You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiSafety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiGlobal Services and Support . . . . . . . . . . . . . . . . . . . . viiWarranty Information . . . . . . . . . . . . . . . . . . . . viiWeb Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiTelephone Support . . . . . . . . . . . . . . . . . . . . . . .viiiService Location Support. . . . . . . . . . . . . . . . . .viiiWho Should Read This Manual . . . . . . . . . . . . . . . . .viiiRelated Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ixPatent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Introducing the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Unpacking the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Learning About the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Understanding the LEDs . . . . . . . . . . . . . . . . . . . . . . . . 4About the Intermec Ready-To-Work Indicator . . . . . 5Understanding the Ports . . . . . . . . . . . . . . . . . . . . . . . . 5Charging and Installing the Battery . . . . . . . . . . . . . . . . . . . . 6Attaching the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Attaching the IP30 to the CN3 . . . . . . . . . . . . . . . . . . . 8Attaching the IP30 to the CK3 . . . . . . . . . . . . . . . . . . 10Attaching the IP30 to the CK61 . . . . . . . . . . . . . . . . . 12Establishing a Connection with the IP30 . . . . . . . . . . . . . . 152 Creating and Using RFID Applications. . . . 19RFID Applications and the IP30 . . . . . . . . . . . . . . . . . . . . . . 20Using the RFID Resource Kit . . . . . . . . . . . . . . . . . . . 20Creating Applications for the IP30 . . . . . . . . . . . . . . . . . . . . 20Configuring RFID Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Contentsvi IP30 Handheld RFID Reader User’s GuideConfiguring the BRI Server . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Upgrading and Troubleshooting . . . . . . . . . . 25Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Upgrading Firmware Using a Media Card . . . . . . . . 26Upgrading Using the SmartSystems Console . . . . . 26Troubleshooting the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Problems While Working With RFID . . . . . . . . . . . . 27Problems With Connectivity . . . . . . . . . . . . . . . . . . . . 29Calling Intermec Product Support . . . . . . . . . . . . . . . . . . . . 30A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31IP30 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32RFID Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Port Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Serial Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Adapter Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Before You BeginIP30 Handheld RFID Reader User’s Guide viiBefore You BeginThis section provides you with safety information, technical support information, and sources for additional product information.Safety InformationThis section explains how to identify notes that are in this document. Global Services and SupportWarranty InformationTo understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.Web SupportVisit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.
Before You Beginviii IP30 Handheld RFID Reader User’s GuideTelephone SupportIn the U.S.A. and Canada, call 1-800-755-5505. Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.Service Location SupportFor the most current listing of service locations, click Support > Returns and Repairs > Repair Locations.For technical support in South Korea, use the after service locations listed below:AWOO Systems102-1304 SK Ventium522 Dangjung-dongGunpo-si, Gyeonggi-do Korea, South 435-776Contact: Mr. Sinbum KangTelephone: +82-31-436-1191E-mail: mjyun@awoo.co.krIN Information System PTD LTD6th FloorDaegu Venture Center Bldg 95Shinchun 3 DongDonggu, Daegu City, KoreaE-mail: jmyou@idif.co.kr or korlim@gw.idif.co.krWho Should Read This ManualThis document is for the person who is responsible for installing, configuring, and maintaining the IP30.This document provides you with information about the features of the IP30, and how to install, configure, operate, maintain, and troubleshoot it.
Before You BeginIP30 Handheld RFID Reader User’s Guide ixRelated DocumentsThe Intermec web site at www.intermec.com contains our documents (as PDF files) that you can download for free.To download documents1Visit the Intermec web site at www.intermec.com.2Click Support > Manuals.3In the Select a Product field, choose the product whose documentation you want to download.To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.Patent InformationProduct is covered by one or more of the following patents: 4864158, 4888591, 4999636, 5030807, 5055659, 5280159, 5504485, 5521601, 5550547, 5673037, 5763867, 5777561, 5825045, 5828318, 5828693, 5850181, 5850187, 5942987, 5995019, 6078251, 6121878, 6122329, 6172596, 6195053, 6249227, 6280544, 6286762, 6286763, 6288629, 6360208, 6384712, 6404325, 6429775, 6486769, 6501807, 6525648, 6639509, 6645327, 6677852, 6768414, 6784789, 6816063, 6919793, 7039359, 7103087, 7117374, 7121467, 7158046, 7207486, 7298268There may be other U.S. and foreign patents pending.Document Title Part NumberBasic Reader Interface Programmer’s Reference Manual937-000-xxxIntermec Computer Command Reference Manual 073529-xxx
Before You Beginx IP30 Handheld RFID Reader User’s Guide
11Getting StartedUse this chapter to familiarize yourself with the IP30 Portable RFID Reader. This chapter covers these topics:•Introducing the IP30•Learning About the IP30•Charging and Installing the Battery•Attaching the IP30•Establishing a Connection with the IP30
Chapter 1 — Getting Started2 IP30 Handheld RFID Reader User’s GuideIntroducing the IP30The Intermec IP30 RFID Handle is designed for all CN3, CK3, and CK61 Series Mobile Computers. The IP30 allows you to connect via Bluetooth or USB. Together, the IP30 and your mobile computer provides a high-performance mobile RFID solution that allows you to bring the read/write device to the tagged product rather than moving tagged products past a fixed reader.The Bluetooth version of the IP30 attached to the CN3Unpacking the IP30When you unpack the IP30, these items are included:•IP30 RFID Handle•Product Documentation•Mounting Plates (for CK3 and CK61 Series Mobile Computers only)Note: The screen captures used in this document are from the Windows Mobile 5.0 platform. If you are using Windows Mobile 6.0 or Windows CE, the screens may look different than what are shown in this guide.
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 3What You NeedTo use the IP30, you need these items:•Battery (Model AB3 or AB19)•Battery charger or dock with power supply•CN3, CK3, or CK61 Series Mobile Computer•A custom application to read and write tags. For help, see “RFID Applications and the IP30” on page 20.You may also need to upgrade your Windows operating system and SmartSystems Platform Bundle (SSPB) before you can connect the IP30 to your mobile computer.•For CN3 Series Mobile Computers you need:•Windows Mobile 5.0 Version 3.21 or later.•SSPB Version 5.50 or later.•For CK3 Series Mobile Computers you need:•Windows Mobile 6.1 or later.•SSPB Version 6.20 or later.•For CK61 Series Mobile Computers you need:•Windows Mobile 5.0 Version 3.30, or Windows CE 5.0 Version 3.31 or later.•SSPB Version 5.50 or later.For more information on downloading and installing system software, see “Upgrading Firmware” on page 26.
Chapter 1 — Getting Started4 IP30 Handheld RFID Reader User’s GuideLearning About the IP30This section explains the LEDs and ports on the IP30.Understanding the LEDsThe IP30 has five LEDs that show you the operating status of the reader.LED Icon Descriptions LED Icon LED Name DescriptionIntermec Ready-to WorkTM IndicatorBlue LED remains on when an the IP30 is connected to the mobile computer. For more information, see the next section.Data CommunicationsFlashes when there is data communications between the reader and the mobile computer.RFID Transmit Flashes when the IP30 RFID reader is transmitting data.Tag ID Flashes when an RFID tag ID is successfully read or written to.Battery This LED indicates the status of the battery:•Green: The battery is fully charged (more than 80% capacity).•Orange: The battery is charged (from 20% to 80% capacity).•Red: The battery is low (less than 20% capacity).
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 5About the Intermec Ready-To-Work IndicatorThe blue Ready-to-Work IndicatorTM shows when a connection is established between your mobile computer and IP30. The next table explains the different states of the Ready-To-Work Indicator.The IP30 enters low power mode if there is no host activity after 5 minutes. The IP30 will remain Ready-To-Work as long as the mobile computer maintains a a communications link. To determine if the IP30 is ready to work, pull the trigger.Understanding the PortsThe USB version of the IP30 for the CK61 has two ports located on the IP30 adapter. To access these ports, you must remove the port cover.To remove the port cover•On bottom of the IP30 adapter, remove the port cover by pulling away from the right side of the port cover.LED DescriptionOff The IP30 is not yet ready for operation, or the IP30 is in low power mode.Blinking The IP30 is not associated with or connected to the mobile computer. Steady A connection has been established between the IP30 and the mobile computer.Power portCOM 1
Chapter 1 — Getting Started6 IP30 Handheld RFID Reader User’s GuideCharging and Installing the BatteryTo charge the IP30 battery, you need to have power supply (P/N 851-082-103), a country specific power cord, and one of these chargers or accessories:•AC6 2-Bay Charger (P/N 852-907-001)•AC7 4-Bay Charger (P/N 852-908-001)•IP30 Battery Pack Adapter (P/N 871-233-001)The IP30 does not ship with any of these accessories. For more information on these accessories, contact your local Intermec sales representative.IP30 USB Adapter Port DescriptionsPort DescriptionPower Connect the CK61 to an external source to power and charge the CK61. Use power supply P/N 851-065-005. For North America use power supply P/N 851-065-105.Note that this does not charge the IP30. To charge the IP30 battery see the next section.COM 1 Connect other RS-232 devices such as printers to the CK61.Note: The battery pack adapter is installed onto the AC20 quad charger, or AD20 single charger for the CK3 to charge the IP30 battery.
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 7To charge the IP30 battery•Insert the battery into a slot on the battery charger. A fully discharged battery charges to full capacity in approximately 3 hours.To install the battery1Insert the battery into the IP30.2Once the battery is in the IP30, push the battery release button and slide the battery in until the battery is secure.Battery release button
Chapter 1 — Getting Started8 IP30 Handheld RFID Reader User’s GuideTo remove the battery•Push the battery release button on the bottom of the IP30 battery to remove it.Attaching the IP30 You can connect the IP30 via Bluetooth or USB to these mobile computers:•CN3 Series Mobile Computers•CK3 Series Mobile Computers •CK61 Series Mobile ComputersThe next sections describe how to connect the IP30 to your mobile computer.Attaching the IP30 to the CN3This section explains how to attach the Bluetooth and USB versions of the IP30 to your CN3.To attach the IP30 to the CN3 1Remove the CN3 handstrap and insert it into the IP30 handle.Note: Charging the IP30 battery does not charge the mobile computer that it is connected to. See the mobile computer user’s manual for charging options.
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 92Insert the CN3 into the IP30.3Lock the CN3 into place by lowering it into the IP30’s locking bracket.4If you are using the Bluetooth version of the IP30, go to page 15 to establish a connection between your mobile computer and the IP30.If you are using the USB version of the IP30, insert the IP30 USB adapter into the docking connector until it snaps into place. USB adapter
Chapter 1 — Getting Started10 IP30 Handheld RFID Reader User’s GuideOnce you have secured the USB adapter into place, you can configure your device. For help, see “Configuring RFID Settings” on page 21.Attaching the IP30 to the CK3This section explains how to attach the Bluetooth and USB version of the IP30 to your CK3.To attach the IP30 to the CK31Remove the CK3 handstrap by removing the Phillips head screw.2Attach the mounting plate onto the CK3 by using the Phillips head screw provided with your IP30. Turn the screw clockwise to secure it onto the computer.
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 113Lock the CK3 into place by lowering it into the IP30’s locking bracket.4If you are using the Bluetooth version of the IP30, go to page 15 to establish a connection between your mobile computer and the IP30.If you are using the USB version of the IP30, insert the IP30 USB adapter into the docking connector until it snaps into place.
Chapter 1 — Getting Started12 IP30 Handheld RFID Reader User’s GuideOnce you have secured the USB adapter into place, you can configure your device. For help, see “Configuring RFID Settings” on page 21.Attaching the IP30 to the CK61This section explains how to attach the Bluetooth and USB versions of the IP30 to your CK61.Before you attach the IP30, make sure you are using the correct mounting plates. CK61 and CK61ex mounting platesCK61 mounting plateCK61ex mounting plateNote: The illustrations in this section show the CK61 mounting plate. If you have a CK61ex, use the CK61ex mounting plate to attach the IP30 to the mobile computer.
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 13To attach the IP30 to the CK611Remove the CK61 handstrap by turning the quarter screw counterclockwise.2Attach the the correct mounting plate onto the CK61 and turn the quarter screw(s) clockwise to secure it onto the computer.
Chapter 1 — Getting Started14 IP30 Handheld RFID Reader User’s Guide3Lock the CK61 into place by lowering it into the IP30’s locking bracket.4If you are using the Bluetooth version of the IP30, go to page 15 to establish a connection between your mobile computer and the IP30.If you are using the USB version of the IP30, insert the IP30 USB adapter into the docking connector until it snaps into place. USB adapter
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 15Once you have secured the USB adapter into place, you can configure your device. For help, see “Configuring RFID Settings” on page 21.Establishing a Connection with the IP30To use the IP30, you must first establish a connection between the IP30 and mobile computer using the Wireless Reader Wizard applet.To connect to the IP30 using the Wireless Reader Wizard1Make sure you have your Bluetooth radio enabled on your mobile computer, see the mobile computer user’s manual for more information.2For Windows Mobile, select Start > Settings > System and tap the Wireless Readers icon. The Wireless Reader wizard appears.For Windows CE, select Start > Programs > Windows Explorer. The Windows Explorer screen appears.aGo to Program Files > Intermec > Network and double-tap the BluetoothReaderWizard icon.3Tap Add Reader. The wizard advances to the next screen.Note: The USB version of the IP30 establishes a connection with your mobile computer once the IP30 USB adapter is plugged in. For help, see “Attaching the IP30” on page 8.
Chapter 1 — Getting Started16 IP30 Handheld RFID Reader User’s Guide4Select how you would like to find your reader (the default is Search) and then click Next. The computer starts discovering readers.5Select the reader you want to connect from the Devices list and then tap Next.6When prompted to add the reader to your device list, tap Yes.7In the Passcode text box, enter the passcode for your reader. The default passcode for Intermec Bluetooth readers is 0000.8Tap Next. The computer connects to the reader and displays the remote device information.Note: The Devices list will show all data collection devices, including RFID readers, that are Bluetooth enabled. To connect to the right reader, verify that the serial number you selected matches the one located on the bottom of the IP30’s antenna.
Chapter 1 — Getting StartedIP30 Handheld RFID Reader User’s Guide 179Tap Finish.10 Refresh Intermec Settings to see the Bluetooth reader under RFID. You can now configure and modify your device. For help, see “Configuring RFID Settings” on page 21.
Chapter 1 — Getting Started18 IP30 Handheld RFID Reader User’s Guide
192Creating and Using RFID ApplicationsThis chapter explains how you can use RFID applications for the IP30 and includes these topics:•RFID Applications and the IP30•Creating Applications for the IP30•Configuring RFID Settings•Configuring the BRI Server
Chapter 2 — Creating and Using RFID Applications20 IP30 Handheld RFID Reader User’s GuideRFID Applications and the IP30The IP30 communicates with the mobile computer through the Basic Reader Interface (BRI) Server, which can be accessed in the Application Connection screen within Intermec Settings. The BRI Server controls the reader by issuing various BRI commands.•To configure the BRI Server, see “Configuring the BRI Server” on page 22.•For more information on the BRI, see the Basic Reader Interface Programmer’s Reference Manual (P/N 937-000-xxx) or the Intermec Computer Command Reference Manual (P/N 073529-xxx).Using the RFID Resource KitThe Intermec Developer Library RFID Resource Kits includes Java and .NET tools you can use to develop applications that control the reader and data management.The resource kit is available as part of the Intermec Developer Library (IDL). To learn more about the RFID Resource Kit, go to www.intermec.com and choose Products > Applications and Software > Development Tools > Developer Resource Kits.Creating Applications for the IP30You must create an application for the IP30 before it can read and write tags. Intermec recommends this general outline for developing your RFID application:•Write your application on a development workstation (your desktop PC).•Install and test the application on your mobile computer.Note: European regulatory requirements state that a reader operating in the 869 MHz frequency can only operate for 6 minutes every hour. The IP30 provides event messages periodically informing the user of the remaining time the reader can be used before this time limit expires. For more information, see the RFID Resource Kits.
Chapter 2 — Creating and Using RFID ApplicationsIP30 Handheld RFID Reader User’s Guide 21If you do not have an application but want to verify that your IP30 can read and write tags, you can download Intermec’s demo application on the Intermec website. To download Intermec’s RFID demo application1Go to www.intermec.com and choose Support > Downloads. The Download screen appears.2Select IP30 Handheld RFID Reader from the Downloads list. The Downloads page displays all of the downloads available for the IP303Download the installation (.cab) file you need and install it onto your mobile computer. For information on how to install applications onto your mobile computer, see the mobile computer user’s manual.Configuring RFID SettingsThis section explains how you use Intermec Settings to change the settings for the RFID module in the IP30. As you install and test applications, you can configure the RFID settings for the best system performance. To change RFID module settings1For Windows Mobile, go to Intermec Settings by tapping on Start > Settings > System > Intermec Settings. The Intermec Settings window appears.For Windows CE, go to Intermec Settings by tapping on Start > Settings > Control Panel and double-clicking on the
Chapter 2 — Creating and Using RFID Applications22 IP30 Handheld RFID Reader User’s GuideIntermec Settings icon. The Intermec Settings window appears.2Tap on RFID > Reader 1 > RFID Module. The RFID Module screen appears.3Change the RFID settings as needed. For help, see the Basic Reader Interface Programmer’s Reference Manual(P/N 937-000-xxx) or the Intermec Computer Command Reference Manual (P/N 073529-xxx).4Tap File > Save Settings or tap the ( ) icon to save your settings.Configuring the BRI ServerThe IP30 BRI server handles communications between your application and the RFID module. You can configure many settings for the BRI server. For help, see the next section.To configure BRI server settings1For Windows Mobile, go to Intermec Settings by tapping on Start > Settings > System > Intermec Settings. The Intermec Settings window appears.
Chapter 2 — Creating and Using RFID ApplicationsIP30 Handheld RFID Reader User’s Guide 23For Windows CE, go to Intermec Settings by tapping on Start > Settings > Control Panel and double-tapping on the Intermec Settings icon. The Intermec Settings window appears.2Tap on RFID > Application Connection. The BRI application server settings appear.3Change the BRI application server settings as needed. For help, see the Basic Reader Interface Programmer’s Reference Manual (P/N 937-000-xxx) or the Intermec Computer Command Reference Manual (P/N 073529-xxx).4Tap File > Save Settings or tap the ( ) icon to save your settings.
Chapter 2 — Creating and Using RFID Applications24 IP30 Handheld RFID Reader User’s Guide
253Upgrading and TroubleshootingThis chapter includes information on upgrading the IP30 and includes these topics:•Upgrading Firmware•Troubleshooting the IP30•Calling Intermec Product Support
Chapter 3 — Upgrading and Troubleshooting26 IP30 Handheld RFID Reader User’s GuideUpgrading FirmwareThis section explains how to upgrade the IP30 firmware using your mobile computer. There are two ways to upgrade your IP30:•Using a media card.•Using the SmartSystems Console.You need to download the latest upgrade files from the Intermec web site to your desktop PC.Upgrading Firmware Using a Media CardTo upgrade the IP30 firmware, you need:•a media card. The CN3 uses a mini-SD card, the CK3 uses a micro-SD card,, and the CK61 uses an SD card.•a media card reader (optional).You can use any file transfer method (ActiveSync, FTP server, and so on) to copy the upgrade files to your media card. Intermec recommends using a media card reader. To upgrade firmware using a media card1Download the device upgrade (.cab) file from the Intermec web site to your desktop PC.2Load the upgrade (.cab) file onto the media card.3Insert the media card into your mobile computer. 4The upgrade (.cab) file will automatically install to the device.Upgrading Using the SmartSystems ConsoleYou can use the SmartSystems Console to upgrade the firmware on your IP30. The console is part of SmartSystems Foundation, which is available from the Intermec website.To upgrade firmware using SmartSystems1Download the device upgrade (.exe) file onto your desktop PC.2Double-click the application file to install it. The application file should appear in the software vault.3From the SmartSystems Console in the software vault, locate the upgrade file, and drag-and-drop it to the mobile computer your IP30 is connected to.
Chapter 3 — Upgrading and TroubleshootingIP30 Handheld RFID Reader User’s Guide 27Troubleshooting the IP30This section includes a list of problems and possible solutions.Problems While Working With RFIDMany problems that you may encounter when working with your RFID system can be solved by carefully checking the RFID settings and changing them accordingly. For help, see “Configuring RFID Settings” on page 21. If you are still having trouble connecting your IP30, look at the on the next page for possible solutions.
Chapter 3 — Upgrading and Troubleshooting28 IP30 Handheld RFID Reader User’s Guide.Problem SolutionThe IP30 is unable to read RFID tags, or seems to read tags slowly or inconsistently.•Check to see if you have an active Bluetooth or USB connection between your IP30 and mobile computer. For help, see “Establishing a Connection with the IP30” on page 15.•To maximize IP30 performance, make sure you have chosen the correct tag types for your application. For help, see “Configuring RFID Settings” on page 21.•The IP30 uses a linear antenna. It can only read a tag’s antenna which is oriented in the same way as the IP30’s antenna. A tag’s antenna is oriented the same as the IP30 antenna if the tag element is parallel to the front edge of the IP30 antenna.•Move slightly closer or farther from the tag attempting to be read. Environmental factors can reduce or create deadspots.•Make sure that you are not putting metal or other objects on the antenna. Large rings, or hand jewelry can also affect the performance of the IP30.•Check to see if the mobile computer is working properly. If the device is busy, the IP30 will not be able to work as well if there are too many applications running in the background.•Make sure that the battery is fully inserted into the handle.•Make sure your battery is not low, it may affect the performance of the IP30.The IP30 does not respond to your RFID application.•Your application may not be communicating with the IP30 and/or the BRI server on your mobile computer.•You may need to change BRI server settings to communicate with your application. For help, see “Configuring the BRI Server” on page 22.
Chapter 3 — Upgrading and TroubleshootingIP30 Handheld RFID Reader User’s Guide 29Problems With ConnectivityThe IP30 connects to your mobile computer via Bluetooth and USB connections. For information on how to connect your mobile computer, see “Establishing a Connection with the IP30” on page 15. If you are still having trouble connecting your IP30, look at the table below for possible solutions.Problem SolutionYou cannot connect to the IP30 via Bluetooth.1Make sure your Bluetooth radio is enabled and that you have established a connection between your IP30 and your mobile computer. 2Verify that your IP30 is not connected to different mobile computer than the one you are trying to connect to.3Make sure that the battery is fully inserted into the handle. For help, see “Charging and Installing the Battery” on page 6.4Set the BTPWROFF attribute in Intermec Settings to its default value of 500. See the Intermec Computer Command Reference Manual (P/N 073529-xxx).5Check your IP30 battery to see if it still has power. For help, see “Understanding the LEDs” on page 4.You cannot connect to the IP30 via USB.1Make sure that you have secured the USB adapter to your mobile device. For help, see “Attaching the IP30” on page 8.2Make sure that the battery is fully inserted into the handle. For help, see “Charging and Installing the Battery” on page 6.3Check your IP30 battery to see if it still has power. For help, see “Understanding the LEDs” on page 4.
Chapter 3 — Upgrading and Troubleshooting30 IP30 Handheld RFID Reader User’s GuideCalling Intermec Product SupportYou may need to call Intermec Product Support if you have problems operating the IP30. Before calling, be sure you can answer the following questions:•What were you doing when the error occurred?•What error message did you see?•Can you reproduce the problem?•What versions of the IP30 and RFID software are you using? For help viewing software versions, refer to the mobile computer user’s manual.When you have gathered this information, call Intermec Product Support at 1-800-755-5505.
31ASpecificationsThis appendix includes physical and electrical specifications for the IP30 and information about the port pin assignments.
Appendix A — Specifications32 IP30 Handheld RFID Reader User’s GuideIP30 SpecificationsRFID SpecificationsHeight 19 cm (7.5 in)Length 19 cm (7.5 in)Width 10.1 cm (4 in)Weight .43 kg (1.9 lbs) without handheld computer.Electrical rating x 3.7V, 2400 mAOperating temperature -0ºC to 50ºC (32ºF to 122ºF)Storage temperature -30ºC to 70ºC (-22ºF to 158ºF)Humidity (non-condensing)10 to 95% Protocols supported EPCglobal Class 1 Gen 2ISO 18000-6B (Fairchild and Phillips)ISO 18000-6CPhillips v1.19Frequency range 865-867 MHz, 869 MHz, or 915 MHzOutput power865-867 MHz, 915 MHz869 MHzMaximum: 29 dBmMaximum: 23 dBmRead range865-867 MHz, 915 MHz869 MHz182 cm (6 ft)91 cm (3 ft)Write range865-867 MHz, 915 MHz869 MHz121 cm (4 ft)70 cm (2 ft)
Chapter A — SpecificationsIP30 Handheld RFID Reader User’s Guide 33Port Pin AssignmentsThis section describes the port pin assignments for the USB version of the IP30 for the CK61.Serial Port (COM1)Adapter PortSerial Port Pin AssignmentsPin Description Active Polarity1DCD2 Receive data (RXD) High3Transmit data (TXD)High4DTR5 Signal ground6DSR7RTS8CTS9 5.0 V (up to 500 mA)Pin 1Pin 9Adapter Port Pin AssignmentPin Description Active Polarity112 VPin 1 Ground
Appendix A — Specifications34 IP30 Handheld RFID Reader User’s Guide
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