Intermec Technologies RN41A Workboard Printer User Manual PW50ug

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ContentsPW50 Workboard Printer User’s Guide iiiContentsBefore You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vSafety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vGlobal Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vWarranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vWeb Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viTelephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viService Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viWho Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiRelated Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii1 Using the PW50 Workboard Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Learning About the PW50 Workboard Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Understanding the Battery LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Printing a Testprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Inserting a Handheld Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Using the Card Reader Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Configuring the PW50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Configuring the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Understanding the Printer Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Contentsiv PW50 Workboard Printer User’s GuideChanging Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Changing Configuration Settings From PrintSet . . . . . . . . . . . . . . . . . . .17Changing Configuration Settings Using the Command Line . . . . . . . .17Changing Configuration Settings From SmartSystems Console. . . . . .17Establishing Communications With a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Setting Up USB Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Setting Up Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Troubleshooting and Maintaining the PW50 . . . . . . . . . . . . . . . . . . . . . . . 23Troubleshooting the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Understanding Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . .25Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Cold Booting the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Cleaning the PW50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Accessories for the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Before You BeginPW50 Workboard Printer User’s Guide vBefore You BeginThis section provides you with safety information, technical support information, and sources for additional product information.Safety InformationYour safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.This section explains how to identify and understand warnings, cautions, and notes that are in this document. Global Services and SupportWarranty InformationTo understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Before You Beginvi PW50 Workboard Printer User’s GuideDisclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.Web SupportVisit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.Telephone SupportIn the U.S.A. and Canada, call 1-800-755-5505. Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.Service Location SupportFor the most current listing of service locations, click Support >Returns and Repairs > Repair Locations.For technical support in South Korea, use the after service locations listed below:AWOO Systems102-1304 SK Ventium522 Dangjung-dongGunpo-si, Gyeonggi-do Korea, South 435-776Contact: Mr. Sinbum KangTelephone: +82-31-436-1191Email: mjyun@awoo.co.kr

Before You BeginPW50 Workboard Printer User’s Guide viiIN Information System PTD LTD6th FloorDaegu Venture Center Bldg 95Shinchun 3 DongDonggu, Daegu City, KoreaE-mail: jmyou@idif.co.kr or korlim@gw.idif.co.krWho Should Read This ManualThis user’s guide is for the person who is responsible for installing, configuring, and maintaining the PW50 Workboard Printer. This user’s guide provides you with information about the features of the PW50, and how to configure, operate, maintain, and troubleshoot it.Before you work with the PW50, you should be familiar with your network and general networking terms, such as IP address.Related DocumentsThe Intermec web site at www.intermec.com contains our documents (as PDF files) that you can download for free.To download documents1Visit the Intermec web site at www.intermec.com.2Click Support > Manuals.3In the Select a Product field, choose the product whose documentation you want to download.To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.

Before You Beginviii PW50 Workboard Printer User’s Guide

11Using the PW50 Workboard PrinterUse this chapter to familiarize yourself with the PW50 Workboard Printer. This chapter contains these sections:•Learning About the PW50 Workboard Printer•Using the Batteries•Loading Media•Printing a Testprint•Inserting a Handheld Computer•Using the Card Reader Option

Chapter 1 — Using the PW50 Workboard Printer2 PW50 Workboard Printer User’s GuideLearning About the PW50 Workboard PrinterThe PW50 is a rugged direct thermal label and receipt printer that is designed for use with the CN3, CN3e, and CK61 mobile computers. The PW50 provides:•print resolution of 203 dpi.•print speeds of up to 100 mm per second (4 ips).•a Bluetooth radio.Identifying the Parts of the PrinterUse this illustration to familiarize yourself with some of the features of the PW50.PW50 Printer: This illustration shows the important features of the PW50 printer. A weather-resistant flap protects the communcations ports and the external power connector.Media cover release buttonStandby buttonCommunicationsErrorBatteryFeed buttonIntermecReady-to-Workindicator

Chapter 1 — Using the PW50 Workboard PrinterPW50 Workboard Printer User’s Guide 3Understanding the Control PanelThe PW50 control panel contains two buttons and four LED indicators. Use the two buttons to perform functions on the PW50 printer. See the following tables to understand the buttons and LED indicators.PW50 Control Panel: Use this illustration to familiarize yourself with the buttons and LEDs on the PW50.Understanding How to Use the PW50 ButtonsButton Name FunctionsStandby (Power)Press to put the printer in Standby mode. In Standby mode, power to the radio is turned off.Press to turn the printer back on and put the printer in Ready mode.Feed Press to advance label or receipt paper. The amount of media that feeds depends on the type of media you are using. Media advances by 5 mm (0.2 inch), feeds out an entire label, or feeds a configured length of media based on your media and settings. If the printer is printing, pressing this button causes pauses printing. Press the button again to resume printing.Standby buttonCommunications ErrorIntermecReady-to-WorkindicatorBatteryFeed button

Chapter 1 — Using the PW50 Workboard Printer4 PW50 Workboard Printer User’s GuideUnderstanding the Communications, Error, and Battery IndicatorsIndicator Name State DescriptionCommunications Off The Bluetooth radio is off. The Bluetooth radio turns off when you connect a serial cable.Steady green The Bluetooth radio is on and the printer is not connected to a serial cable.Error Off The PW50 is off.Steady green Ready/DataSteady red ErrorBattery Off •The battery is installed and working properly.•There is no battery installed.Steady green Battery is fully charged in the PW50 with an external power supply connected.Steady red Battery is charging in the PW50 with an external power supply connected.Blinking red Battery is low.Understanding the Intermec Ready-to-Work IndicatorState DescriptionOff The PW50 is in Standby mode.On The PW50 is powered on and operating.Blinking A blinking light can mean one of several conditions:•The printer is out of paper.•The media cover is open.•There is a printer error that requires you to perform an action. For a list of possible problems, see Chapter 3, “Troubleshooting and Maintaining the PW50.”

Chapter 1 — Using the PW50 Workboard PrinterPW50 Workboard Printer User’s Guide 5Understanding the Printer SoundsThe PW50 plays sounds in response to several actions that you can take with the printer. Use the following table to understand when the sounds occur and what they mean.Using the BatteriesThe PW50 uses a rechargeable 2200 mAh lithium-ion battery (Model AB13) for power. You must fully charge the battery before you can use the PW50. A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode.Dispose of used batteries promptly. Keep away from children.Understanding the Printer SoundsSound Occurs When:Power •You insert a battery in the printer.•The PW50 starts charging the battery.•You plug in the AC adapter.Hardware You open the media door, close the media door, or insert a cable.Button You press one of the PW50 buttons.Error •The printer cannot feed paper or print a job because of a hardware issue such as the media door open, a paper jam, or there is no media.•An error occurs such as a paper jam, a print error, or the printer is out of range.Use Intermec Model AB13 battery only. Use of another battery may present a risk of fire or explosion.The Model AB13 battery may present a fire or chemical burn hazard if mistreated. Do not disassemble, heat above 100°C (212°F), or incinerate.

Chapter 1 — Using the PW50 Workboard Printer6 PW50 Workboard Printer User’s GuideInstalling the BatteryMake sure you fully charge the battery before you use your PW50. You can charge the battery before or after you install them into the PW50.To install the battery1Lay the PW50 upside down on a flat surface.2Insert the battery with the tab facing away from the front control panel.3Insert the edge of the battery under the lip of the PW50 and then push down until you hear the battery latch click.Charging the BatteriesThere are two ways to charge the PW50 battery:•Connect AC power to the printer and charge the battery while it is in the PW50.•Charge the battery in the AC18 4-bay battery charger.

Chapter 1 — Using the PW50 Workboard PrinterPW50 Workboard Printer User’s Guide 7For information on charging your battery in the 4-bay battery charger, see the AC18 4-Bay Battery Charger Instructions (P/N 943-128-xxx).It takes approximately 6 hours to charge the battery while it is installed in the PW50 printer. To charge the battery inside the PW50, you need:•an Intermec 12 VDC power supply (Model 073573 or Model AE19).•an AC power cord.To charge the battery inside the PW501Install the battery in the PW50. For help, see the previous section, “Installing the Battery” on page 6.2Connect the power supply to the DC power connector on the printer.3Connect one end of the power cord to the power supply, and then plug the other end into an AC outlet.Understanding the Battery LEDThe easiest way to tell the status of your battery is to look at the battery LED on the control panel of the PW50.Battery LED StatusLED State StatusSteady green Battery is fully charged in the PW50 with an external power supply connected.Steady red Battery is charging in the PW50 with an external power supply connected.Blinking red Battery is low.Off The battery is installed and working properly.There is no battery installed.

Chapter 1 — Using the PW50 Workboard Printer8 PW50 Workboard Printer User’s GuideExtending Battery LifeHere are some tips for extending the overall life of your battery:•Never expose the battery to direct sunlight or temperatures over 40°C (104°F).•Only charge the battery inside the PW50 using a power supply or in the 4-bay battery charger (Model AC18).Here are some tips for extending the life of your battery between charges:•Press the Standby button to put the printer in Standby mode.•Remove the battery from the printer if you are not going to use it for three or more days.•Do not operate the PW50 in extremely cold temperatures. Using the PW50 in temperatures below freezing reduces the overall battery life.Remember that any rechargeable battery loses its ability to maintain a charge over time. You can only recharge it a finite number of times before you must replace it.Loading MediaYou can use roll or fanfold receipt media with the PW50 printer. The PW50 ships with a small amount of media loaded and a test page printed to verify that the printer works. For information on media specifications, see “Specifications” on page 32.

Chapter 1 — Using the PW50 Workboard PrinterPW50 Workboard Printer User’s Guide 9To load media1Press down on the blue media cover release button until the cover releases.2Insert a roll of media. Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer.3Pull out approximately 8 cm (3 inches) of the media.

Chapter 1 — Using the PW50 Workboard Printer10 PW50 Workboard Printer User’s Guide4Close the media cover and press down on the cover until it latches. The printer emits the hardware sound to tell you that the media door closed correctly.5Press the Feed button to advance the media.Printing a TestprintAfter you load media in the printer, you are ready to print a testprint. If you cannot get the testprint information to print, see Chapter 3, “Troubleshooting and Maintaining the PW50.”To print a testprint1Press and hold the Standby and Feed buttons until the PW50 beeps.2Release the buttons.3The PW50 prints a testprint.

Chapter 1 — Using the PW50 Workboard PrinterPW50 Workboard Printer User’s Guide 11Inserting a Handheld ComputerThe PW50 is designed for use with the CN3, CN3e, and CK61 mobile computers.To insert a handheld computer•Slide the computer into the slot on the PW50 until the computer snaps into place.This illustration shows inserting a CN3. However, the PW50 is also designed for use with the CN3e and CK61 mobile computers.

Chapter 1 — Using the PW50 Workboard Printer12 PW50 Workboard Printer User’s GuideUsing the Card Reader OptionYou can order the PW50 with a card reader option. I need information about the card reader option.

132Configuring the PW50This chapter describes how to configure the PW50 and contains these sections:•Configuring the PW50•Establishing Communications With a Host•Upgrading the Firmware•Downloading Fonts and Graphics

Chapter 2 — Configuring the PW5014 PW50 Workboard Printer User’s GuideConfiguring the PW50You can change the configuration settings of the PW50 printer by sending commands from your PC or remotely from the SmartSystems console.Understanding the Printer ModesThe PW50 has seven modes to help you effectively interact with the printer: Ready, Paused, Error, Test, and Upgrade. Use the following sections to understand the different printer modesUnderstanding Ready ModeThe printer is in Ready mode when the printer is on and ready to print. Understanding Pause ModeUse Pause mode to momentarily stop printing or to cancel a current print job. Use the Feed button to both pause and resume printing.To enter Pause mode•Press the Feed button while the printer is printing.To resume printing•Press the Feed button while the printer is paused.To cancel a print job1Press the Feed button to pause printing.2Press the Feed button again to cancel the print job.Understanding Error ModeThe printer enters Error mode when it detects an error condition such as a low battery or a paper fault. Understanding Test ModeUse Test mode to verify printer settings, print test labels, restore factory default settings, or enter Dump mode for troubleshooting purposes. Two test modes are available: Test mode and Extended Test mode.

Chapter 2 — Configuring the PW50PW50 Workboard Printer User’s Guide 15Using Test ModeTest mode is a simple sequence of events which requires little user interaction. Extended Test mode requires more user interaction and lets you choose which actions you want the printer to perform.To enter Test mode1Make sure the printer is in Ready mode and is loaded with media.2Press and hold the Standby and Feed buttons until the PW50 beeps.3Release the buttons. The printer performs a test feed (sensor calibration), prints a series of test labels, and then enters Dump mode.While the printer is in Dump mode, it scans the communication ports. Any characters received on the communication ports are printed.4Press Feed to exit Dump mode.After you exit Dump mode, the printer returns to Ready mode. For more information on Dump mode, see “Troubleshooting Communication Problems” on page 27.Using Extended Test ModeUse Extended Test mode to run additional diagnostic tests, including printing specific test labels, entering Dump mode, and resetting to factory defaults.To enter Extended Test mode1Make sure that the printer is loaded with media.2Press the media cover release button to open the media cover.3Press the Standby button to turn the printer off.4Press and hold the Standby and Feed buttons until the PW50 beeps.

Chapter 2 — Configuring the PW5016 PW50 Workboard Printer User’s Guide5Close the media cover. You are now in Extended Test mode.•Press and hold the Feed button for at least 2 seconds to cycle through the Extended Test mode option.•Press and release the Feed button select an Extended Test mode option.Changing Configuration SettingsThere are several ways you can change the configuration settings of the printer. You can change the configuration settings:•from the host PC using PrintSet.•from the host PC using the command line.•from the SmartSystems Console.Options in Extended Test ModeOption DescriptionSelect Media This option is similar to the process in Test mode, except that the printer performs a slow test feed in Extended Test mode. The slow test feed enables the printer to perform a slow sensor calibration, which can help resolve gap or mark detection problems.Test Labels This option allows you to print test labels one at a time. Press the Feed button to print the next label.Dump Mode This option enters Dump mode. For more information on Dump mode, see “Troubleshooting Communication Problems” on page 27.Factory Default This option restores the factory default settings. Press the Feed button to select this option.Setup and Exit This option exits Extended Test mode and puts the printer in Setup mode.Exit This option exits Extended Test mode.

Chapter 2 — Configuring the PW50PW50 Workboard Printer User’s Guide 17Changing Configuration Settings From PrintSetPrintSet Version 4.2 (or later) is a printer configuration tool that you can download from the Intermec web site. PrintSet can communicate with your printer through a serial cable or a network connection. It works on all PCs running Windows 98 (or later). PrintSet allows you to easily change all of the setup parameters. It also includes setup wizards to guide you through some common configuration tasks.Does PrintSet version 4.2 support the PW50? When will it be released?Changing Configuration Settings Using the Command LineYou can change configuration parameters by sending commands directly to the printer using your terminal program (HyperTerminal) and a serial or network connection.What ESC-P command do you send? Does ESC-P automatically send feedback to HyperTerminal?For more information on how to change configuration settings, see the ESC-P Programmer’s Reference Manual (P/N 937-005-xxx), available from the Intermec web site at www.intermec.com.Changing Configuration Settings From SmartSystems ConsoleYou can use the SmartSystems Console to change configuration settings on your printer. The PW50 ships with the SmartSystems client loaded on it. The console is part of SmartSystems Foundation and is available from the Intermec web site. To download SmartSystems Foundation, go to www.intermec.com/products/smrtsysfoundation/index.aspx.

Chapter 2 — Configuring the PW5018 PW50 Workboard Printer User’s GuideEstablishing Communications With a HostThe PW50 must establish communications with a host that will send the data for the printer to print. The PW50 provides four ways to communicate with a host:•Bluetooth radio communications•USB communications•Serial communications through a serial cable or directly to an Intermec computer inserted in the PW50Setting Up Bluetooth CommunicationsThe PW50 contains a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters (approximately 328 feet) depending on the Bluetooth range capabilities of the remote device, environmental conditions, and obstructions. For the Bluetooth-enabled devices to exchange data, both devices must establish a connection. Bluetooth software is always running in the background.The PW50 cannot initiate a Bluetooth connection. One of the devices, such as a CN3 mobile computer, must request a connection with the printer. The PW50 then accepts or rejects the connection. Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the PW50. The PW50 can also connect to Bluetooth scanners such as the SF51 and the SR61. You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software. If you are going to create the bar code labels using EasySet, you will need to know the Bluetooth Device Address and the PIN of the PW50. You can download EasySet at no charge from the Intermec web site at www.intermec.com.Each PW50 equipped with a Bluetooth radio has a unique Bluetooth Device Address (BDA) loaded into its module when manufactured. You can find the BDA on the certification label located on the bottom of the printer.

Chapter 2 — Configuring the PW50PW50 Workboard Printer User’s Guide 19To set up Bluetooth communications with a mobile computer•Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user’s manual.To set up Bluetooth communications with a scanner1Download and install EasySet.2Create the following bar code labels using EasySet:•Administrator reset factory defaults•Bluetooth parameters - security - not active•Bluetooth parameters - connect/disconnect - compose BT address•Bluetooth parameters - security - compose PIN:3Scan the bar code labels with the Bluetooth scanner.Setting Up USB CommunicationsTo set up USB communications with your PC, you need:•a USB cable.•Intermec InterDriver® software.You can download the InterDriver software from the Intermec web site at www.intermec.com.Note: For maximum security, you need to configure a Bluetooth passcode for the PW50. The default passcode for the PW50 is “1234.”Understanding the Communications IndicatorState DescriptionOff The Bluetooth radio is off. The Bluetooth radio turns off when you connect a serial cable.Steady green The Bluetooth radio is on and the printer is not connected to a serial cable.

Chapter 2 — Configuring the PW5020 PW50 Workboard Printer User’s GuideSetting Up Serial CommunicationsUse a serial cable (P/N 075497-001) to connect the PW50 to a PC, or insert a CN3, CN3e, or CK61 mobile computer. Before you can establish a serial connection, you need to make sure that the settings on the PC or mobile computer match the settings on the PW50.To connect the PW50 to a PC1Connect the 8-pin circular DIN connector to the serial port on the PW50.2Connect the other end of the serial cable to a serial port on the back of your PC or to a serial adapter on your mobile computer.Serial Port Default Settings on the PW50Parameter Default SettingBaud rate 115200Data bits 8Parity NoneStop bits 1Flow control HardwareSerialcableSerialport

Chapter 2 — Configuring the PW50PW50 Workboard Printer User’s Guide 21Upgrading the FirmwareThe latest firmware and software is always available for download from the Intermec web site at www.intermec.com.To download firmware updates1Go to the Intermec web site at www.intermec.com.2Click Support > Downloads.3In the Select a Product field, choose PW50 mobile printer. The latest available software displays on the page.4Download the latest firmware version to your computer. Make sure you choose the correct firmware upgrade for your printer.5Extract the .zip file to a folder on your computer.You use PrintSet to upgrade the printer firmware. Your printer should reboot after you finish upgrading the firmware. If it does not reboot, you need to cold boot the printer. For help, see “Cold Booting the PW50” on page 28.To upgrade your printer firmware1Download the latest version of PrintSet from the Intermec web site at www.intermec.com.2Select File > Add Printer to start the Add Printer Wizard which guides you through the process of adding your printer.3Select your printer under My Printers and then go to Printer > Firmware Wizard.The Firmware Wizard guides you through the necessary steps to upgrade your firmware.To upgrade your printer using a serial connection1Make sure you have established a serial communications between your PC and the PW50. For help, see “Setting Up Serial Communications” on page 20.2Use ESC-P commands to send the upgrade file to the printer.For help with ESC-P commands, see the ESC-P Programmer’s Reference Manual (P/N 937-005-xxx) available from the Intermec web site at www.intermec.com.

Chapter 2 — Configuring the PW5022 PW50 Workboard Printer User’s GuideDownloading Fonts and GraphicsThe easiest way to download fonts and graphics is to use the free Intermec printer application called PrintSet. You can download PrintSet from the downloads page for the PW50 printer on the Intermec web site at www.intermec.com. Follow the procedures in the PrintSet online help to download fonts and graphics.You can also use ESC/P commands to send fonts and graphics to the printer. For help with commands and information, see the ESC-P Programmer’s Reference Manual (P/N 937-005-xxx) available from the Intermec web site at www.intermec.com.

233Troubleshooting and Maintaining the PW50This chapter contains information to help you solve problems you may encounter while using the PW50 and contains these sections:•Troubleshooting the PW50•Cold Booting the PW50•Cleaning the PW50

Chapter 3 — Troubleshooting and Maintaining the PW5024 PW50 Workboard Printer User’s GuideTroubleshooting the PW50You may have printer operation, print quality, or printer communication problems at some time during the life of the PW50 printer. It is easy to fix most of the problems and you will find solutions in “Troubleshooting Printer Problems and Finding Solutions” on page 25. If you cannot find the answer to your problem, you may need to contact Product Support.Contacting Product SupportBefore you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support.To talk to an Intermec Product Support representative in the U.S.A. or Canada, call:1-800-755-5505Outside the U.S.A. and Canada, go to www.intermec.com and click Contact to find your local Intermec representative.Before you call Intermec Product Support, make sure you have the following information ready:•Printer serial number•Firmware type and version•Bluetooth, wireless, or serial port settingsYou can find all of the information listed above in the printer menu system or on a test print page.

Chapter 3 — Troubleshooting and Maintaining the PW50PW50 Workboard Printer User’s Guide 25Understanding Error MessagesUse the following tables to troubleshoot common errors. To receive error messages, you need to tunrn on the Allow Messages From Printer command. For help, see the ESC-P Programmer’s Reference Manual (P/N 937-005-xxx).Troubleshooting Printer Problems and Finding SolutionsUse the following tables to troubleshoot some common problems you may encounter with the PW50 printer.PW50 Error Message DescriptionsError Message DescriptionLid_Open The media cover is open. Close the media cover and press down until it latches. If Lid_Open=Y, the printer detected an error condition and canceled any pending print jobs.Paper_Out The printer is out of media. Load a new roll of media. If Lid_Open=Y, the printer detected an error condition and canceled any pending print jobs.Voltage This message indicates the power status of the printer:•If Voltage=H, the printer is fully powered by either an external power supply or a fully charged battery.•If Voltage=L, the printer has detected a low voltage condition. Connect the printer to external power, or insert a fully charged charged battery. Printer Problems and Possible SolutionsProblem Possible SolutionThe printer does not turn on when you press Standby.•Replace the battery with a charged battery.•Connect external power to make sure the printer works correctly and to charge the battery.The blue light (Intermec Ready-to-Work™ indicator) is blinking.•Make sure media is loaded and the media cover is closed. For help, see “Loading Media” on page 8.•There is a printing error. •The printer is paused. The printer is canceling a print job.

Chapter 3 — Troubleshooting and Maintaining the PW5026 PW50 Workboard Printer User’s GuidePrinter keeps printing or feeding when it should stop.•Check media settings.•Make sure the label gap sensor is clean. For help, see “Cleaning the PW50” on page 28. The printout is not in the desired position.•Check for errors in the software application.•Make sure the label gap sensor and platen roller are clean. For help, see “Cleaning the PW50” on page 28. The printer is not printing with a Bluetooth connection.•Re-establish a Bluetooth connection with the mobile computer or scanner. For help, see “Setting Up Bluetooth Communications” on page 18, or see your mobile computer user’s manual.•Make sure the mobile computer can print to a known good printer.•Print a Bluetooth test print page to make sure that the mobile printer discovered your printer. For help, see “Printing a Testprint” on page 10.•Make sure the printer is in Ready mode.When printing, the printer is skipping labels.•Perform a testfeed by pressing and hold the Standby and Feed buttons until the PW50 beeps.•Make sure the label gap sensor is clean. For help, see “Cleaning the PW50” on page 28. Printout is faded or weak.•Modify the Set Media Sensitivity command or the Set Dark Adjust command. For help, see the ESC-P Programmer’s Reference Manual (P/N 937-005-xxx).•Check to see if the printhead needs cleaning. For help, see “Cleaning the PW50” on page 28.The battery charge is not lasting as long as it should.•Check the battery date. If the battery is a few years old, the shortened life may be due to normal aging.•Replace the battery.The test pages do not print.•Make sure that the blue light is not blinking. If it is, make sure your printer has media and that the media cover is closed.•Make sure that you can advance media by pressing the Feed button.Printer Problems and Possible Solutions (continued)Problem Possible Solution

Chapter 3 — Troubleshooting and Maintaining the PW50PW50 Workboard Printer User’s Guide 27Troubleshooting Communication ProblemsUse Dump mode to verify that the printer is receiving data from the host correctly.Is this true for the PW50?Print quality is poor. •Clean the printhead. For help, see “Cleaning the PW50” on page 28.•Check the battery and charge or replace as necessary. For help, see “Charging the Batteries” on page 6.•Check the quality of the media. Use only Intermec media to ensure superior print quality and product performance.•Check that the printer is configured to the appropritae Set Media Sensitivity value for the media you are using.Printer Problems and Possible Solutions (continued)Problem Possible Solution

Chapter 3 — Troubleshooting and Maintaining the PW5028 PW50 Workboard Printer User’s GuideCold Booting the PW50You rarely need to cold boot the PW50 printer, unless you are upgrading the firmware. If your printer occasionally locks up, you should cold boot it. A cold boot clears the working memory.To reset the PW501Disconnect the PW50 from power if externally powered.2Remove the battery from the PW50 for at least one second.3Insert the battery back into the PW50.4Reconnect external power if your PW50 is externally powered.Cleaning the PW50To properly maintain your PW50, you should clean it at the recommended intervals.Note: The Setup menu is not affected by a cold boot. Your printer retains all of your configuration settings after the printer powers back up.To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer.Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer. Clean the printer with a cotton swab saturated with alcohol.

Chapter 3 — Troubleshooting and Maintaining the PW50PW50 Workboard Printer User’s Guide 29PW50 Workboard Printer: Identifying the parts of the PW50 to clean regularly.Cleaning the PW50 PrinterPrinter Part Cleaning Method Cleaning IntervalPrinthead Use 70% isopropyl alcohol on a cotton swab to clean the print elements from end to end.After every five rolls of media or more often if necessary.Platen roller Rotate the platen roller and clean it thoroughly with 70% isopropyl alcohol on a cotton swab.After every five rolls of media or more often if necessary.Paper sensors Clean thoroughly with 70% isopropyl alcohol and a cotton swab.After every five rolls of media or more often if necessary.Tear bar Clean thoroughly with 70% isopropyl alcohol and a cotton swab.As needed.Exterior Clean with a water-dampened cloth.As needed.Interior Brush or air blow. Make sure the paper sensor is free of dust.After every five rolls of media or more often if necessary.Placeholder for illustrationof PW50 parts to clean.

Chapter 3 — Troubleshooting and Maintaining the PW5030 PW50 Workboard Printer User’s Guide

31ASpecifications

Appendix A — Specifications32 PW50 Workboard Printer User’s GuideSpecificationsPhysical DimensionsDimension ValueDepth Need this information.Height Need this information.Width Need this information.Weight Need this information.Power SpecificationsSpecification ValueAC power adapter voltage 100 to 240VPrinter voltage 100V to 240V and 50 Hz to 60 HzOperating power Rechargeable 16.8 V 2200 mAh lithium-ion batteryTemperature and Humidity SpecificationsSpecification ValueOperating temperature -15°C to 50°C (5°F to 122°F)Storage temperature -22°C to 70°C (-30°F to 158°F)Charging temperature 0°C to 45°C (32°F to 113°F)Relative humidity 0 to 95% non-condensingSealing IP54MemoryMemory ValueRAM 16 MBFlash 64 MB

Appendix A — SpecificationsPW50 Workboard Printer User’s Guide 33Print Speed and ResolutionSpecification ValuePrint speed 4 ips (100 mm/s)Resolution 203 dpi (8 dots/mm)Print TechnologyTechnology DescriptionPrinthead Direct thermalMaximum print width 108 mm (4.25 in)Media SpecificationsMedia ValueCore inside diameter, standard 19 mm (0.75 in)Core inside diameter, with adapter 10.2 mm (0.4 in)Maximum roll outside diameter 67.3 mm (2.65 in)Media width, label with liner/receipt 111.5 mm (4.4 in)Media length, label 25.4 mm (1.0 in) to 609.6 mm (24 in)Media length, receipt ContinuousMedia caliper, label with liner/receipt 0.05 mm (0.002 in) to 0.165 mm (0.0065 in)Media caliper, tag (maximum) 0.15 mm (0.006 in)Gap length (centered on perforation) 3.17 mm (0.125 in) to 12.7 mm (0.50 in)Notch length (centered on perforation) 6.35 mm (0.25 in)Notch width (centered on perforation) 12.7 mm (0.50 in)Black mark length (centered on perforation) 3.17 mm (0.125 in) to 12.7 mm (0.50 in)

Appendix A — Specifications34 PW50 Workboard Printer User’s GuideReceipt roll stock media is supplied as a continuous roll. Label, tag, and fanfold media use repeat indicators for non-continuous media. Gap, notch, and black marks are used as repeat indicators:•Gap: Label and fanfold media•Notch: Tag media•Black mark: Label, tag, and fanfold mediaHere are a few things to keep in mind when ordering media for the PW50 printer:•Black marks can only be sensed on the back side of the media.•You can use higher caliper media in the printer, but print quality will be reduced.•Receipt roll stock media has an end of roll indicator. The end of roll indicator is a red marking (on last 3 feet of roll) on the thermally sensitive side of the paper.Specialty media is required for unique customer environments, including printer operating temperature extremes. Intermec recommends that you test the media in your application.Supported MediaThe PW50 printer supports direct thermal label, tag, and receipt media. Both North American and European label media are supported in multiple label lengths. Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only.The default media sensitivity number is: 180.External Fanfold Media SpecificationsSpecification ValueStack height: 70 mm (2.75 in)Page length: 152 mm (6 in) to 305 mm (12 in)Note: A 6-inch page length is supplied in 12-inch long stacks (two 6-inch stacks of equal height with the bottom page linked).

Appendix A — SpecificationsPW50 Workboard Printer User’s Guide 35Use the following table as a guide when setting sensitivity numbers.Recommended Media Sensitivity, Constant, Factor, and Print SpeedSensitivity Constant Factor DescriptionMax Print SpeedNorth American Label Media720 60 40 Duratherm Lightning Plus 4 ips470 52 40 Duratherm Lightning 4 ips450 48 40 Duratherm Lightning 2 ips430 100 40 Duratherm Synthetic 4 ips180 80 40 Duratherm II Label 4 ips180 80 40 Duratherm III Label 4 ips180 80 40 Duratherm Near IR 4 ips150 50 40 Duratherm 5 mil Tag 2 ipsNorth America Receipt Media401 45 40 Duratherm TC 2 ips102 32 40 Duratherm NTC - 2 2 ips101 30 40 Duratherm NTC 2 ipsEuropean Label Media440 47 30 Thermal Eco 2 ips140 70 40 Thermal Top 4 ips

Appendix A — Specifications36 PW50 Workboard Printer User’s GuideAccessories for the PW50You can use these accessories (sold and ordered separately) with the PW50 printer. To order accessories, contact your local Intermec sales representative.AB13 BatteryUse the lithium-ion 2200 mAh battery to provide power to the printer.AC18 4-Bay Battery ChargerUse the AC18 to charge up to four batteries at a time. The battery charger is designed to sense when a battery is fully charged and not overcharge it, ensuring long and consistent battery life.PW50 Vehicle Dock (Model AV11)Use the vehicle dock to attach the PW50 to a truck.Power Supply (Model AE19)Provides power to the PW50 and the 4-bay battery charger (Model AC18).Power Supply (Model 073573)Provides power to the PW50 and the 4-bay battery charger (Model AC18).Serial CableThe serial adapter is an 8-pin DIN to DB9 connector that connects from the PW50 printer to your desktop PC.HandstrapHandstrap to conveniently carry your PW50 printer.Shoulder StrapUse the shoulder strap to easily carry the PW50 printer. The wide padded strap makes it comfortable to wear the printer for long periods of time.

IMPORTANT NOTE: Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. To maintain compliance with FCC RF exposure compliance requirements, please follow operation instruction as documented in this manual.

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