JBL SB Bar 5.1 SURROUND Owner's Manual EN Pdf

JBL_SB_Bar 5.1 SURROUND_Owner's Manual_EN_pdf JBL Bar 5.1 Surround | 5.1 channel soundbar with MultiBeam™ Sound Technology

JBL_SB_Bar 5.1 SURROUND_Owner's Manual_EN_pdf JBL Bar 5.1 Surround - JBL US

User Manual: JBL JBL Bar 5.1 Surround | 5.1 channel soundbar with MultiBeam™ Sound Technology

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BAR 5.1 SURROUND

OWNER’S MANUAL

IMPORTANT SAFETY INSTRUCTIONS
Verify Line Voltage Before Use
The JBL Bar 5.1 Surround (soundbar and subwoofer) has been
designed for use with 100-240 volt, 50/60 Hz AC current.
Connection to a line voltage other than that for which your
product is intended can create a safety and fire hazard and may
damage the unit. If you have any questions about the voltage
requirements for your specific model or about the line voltage in
your area, contact your retailer or customer service representative
before plugging the unit into a wall outlet.
Do Not Use Extension Cords
To avoid safety hazards, use only the power cord supplied
with your unit. We do not recommend that extension cords be
used with this product. As with all electrical devices, do not run
power cords under rugs or carpets, or place heavy objects on
them. Damaged power cords should be replaced immediately
by an authorized service center with a cord that meets factory
specifications.
Handle the AC Power Cord Gently
When disconnecting the power cord from an AC outlet, always
pull the plug; never pull the cord. If you do not intend to use this
speaker for any considerable length of time, disconnect the plug
from the AC outlet.
Do Not Open the Cabinet
There are no user-serviceable components inside this product.
Opening the cabinet may present a shock hazard, and any
modification to the product will void your warranty. If water
accidentally falls inside the unit, disconnect it from the AC power
source immediately, and consult an authorized service center.

English

TABLE OF CONTENTS

IMPORTANT SAFETY INSTRUCTIONS

7. SOUND SETTINGS

1. INTRODUCTION

8. RESTORE FACTORY SETTINGS

2. WHAT’S IN THE BOX

9. SOFTWARE UPDATE

3. PRODUCT OVERVIEW

10. RE-CONNECT THE SUBWOOFER

11. PRODUCT SPECIFICATIONS

12. TROUBLESHOOTING

13. TRADEMARKS

14. OPEN SOURCE LICENSE NOTICE

3.1 SOUNDBAR

3.2 SUBWOOFER

3.3 REMOTE CONTROL

4. PLACE

4.1 DESKTOP PLACEMENT

4.2 WALL-MOUNTING

5. CONNECT

5.1 TV CONNECTION

5.2 DIGITAL DEVICE CONNECTION

5.3 CONNECTION WITH YOUR HOME NETWORK

5.4 BLUETOOTH CONNECTION

6. PLAY

6.1 POWER-ON/AUTO STANDBY/AUTO WAKEUP

6.2 FIRST-TIME SETUP

6.3 PLAY FROM THE TV SOURCE

6.4 PLAY FROM THE HDMI IN SOURCE

6.5 PLAY FROM THE BLUETOOTH SOURCE

6.6 PLAY THROUGH CHROMECAST

6.7 PLAY THROUGH AIRPLAY

www.jbl.com

1. INTRODUCTION

2. WHAT’S IN THE BOX

Thank you for purchasing the JBL Bar 5.1 Surround (soundbar
and subwoofer) which is designed to bring an extraordinary sound
experience to your home entertainment system. We encourage
you to take a few minutes to read through this manual, which
describes the product and includes step-by-step instructions for
setting up and getting started.

Unpack the box carefully and ensure that the following parts are
included. If any part is damaged or missing, do not use it and
contact your retailer or customer service representative.

This product may have an important software update
available. Please follow the instructions to connect the
product to the Internet to ensure that your product has the
latest updates.

Sound bar

Subwoofer

Designs and specifications are subject to change without notice.
If you have any questions about the soundbar, installation or
operation, please contact your retailer or customer service
representative, or visit our website: www.jbl.com.

Remote control (with 2 AAA batteries)

Power cord*

x2
* Power cord quantity and plug type vary region.

English

HDMI cable

3. PRODUCT OVERVIEW
3.1 Soundbar
Controls

2 3 4

Wall-mounting kit

5
1)
•

(Power)
Switch on or to standby

2) -/+ (Volume)
• Decrease or increase the volume
Product information & wall-mounting template

•

Press and hold to decrease or increase the volume
continuously.

•

Press the two buttons together to mute or unmute.

3) Microphone
• For audio calibration (Automatic Multibeam Calibration
(AMC))
4)
•

(Source)
Select a sound source: TV (default, for TV connection
where the
connector is prioritized
over the
connector), Bluetooth or HDMI IN

5) Status display
Rear connectors

1)
•

Connect to power (with the supplied power cord)

•

USB connector for software update

•

Connect to a USB storage device for MP3 file playback
(for US version only)

•

Connect to the optical output on your TV or digital device

•

Connect to your home network through an Ethernet
cable

3)
4)

www.jbl.com

5)
•

Connect to the HDMI ARC input on your TV

•

Connect to the HDMI output on your digital device

3.2 Subwoofer

3.3 Remote control
1
2
3
4
5
6

1
2
1)
•

Connection status indicator
Solid white

Connected to the soundbar

Fast flashing white

Pairing mode

Slow flashing white

Reconnecting or exiting the
pairing mode

Solid amber

Standby mode

1)
•

Switch on or to standby

•

Select the TV source (for TV connection where the
connector is prioritized over the
connector)

2)
•

Connect to power (with the supplied power cord)

3)
•

(Bluetooth)
Select the Bluetooth source

•

Press and hold to connect another Bluetooth device

•

Select the bass level for subwoofer: 1/2/3 (default)/4/5

4)
5) HDMI
• Select the

source

6) + / • Increase or decrease the volume
•
7)
•

Press and hold to increase or decrease the volume
continuously.
(Mute)
Mute/unmute

English

4. PLACE

4.2 Wall-mounting

4.1 Desktop placement
Place the soundbar and subwoofer on a flat and stable surface.
Make sure that the subwoofer is at least 3 ft (1 m) away from the
soundbar, and 4” (10 cm) away from the wall.

>2” (50mm) 1a)

> 10cm/4”
1b)

1
4mm/ 1c)
0.16"

≤8 mm/
0.31"

1m/3ft

≥30 mm/1.18"

3
4

1. Preparation:
a) With a minimum distance of 2” (50mm) from your TV, stick
the supplied wall-mounting template to a wall by using
adhesive tapes.
b) Use your ballpen tip to mark the screw holder location.
Remove the template.
c) On the marked location, drill a 4 mm/0.16” hole.

NOTES:
−− The power cord shall be properly connected to power.
−− Do not place any objects on the top of the soundbar or subwoofer.
−− Make sure that the distance between the subwoofer and the soundbar
is less than 20 ft (6 m).

2. Install the support for wall-mounting bracket.
3. With the screw, fasten the wall-mounting bracket onto the
bottom of the soundbar.
4. Mount the soundbar.
NOTES:
−−
−−
−−
−−

Make sure that the wall can support the weight of the soundbar.
Install on a vertical wall only.
Avoid a location under high temperature or humidity.
Before wall-mounting, make sure that cables can be properly
connected between the soundbar and external devices.
−− Before wall-mounting, make sure that the soundbar is unplugged from
power. Otherwise, it may cause an electric shock.

www.jbl.com

5. CONNECT
5.1 TV connection
HDMI (ARC)

Connect the soundbar with your TV through the supplied HDMI
cable or an optical cable (sold separately).

1
HDMI OUT
(TV ARC)

Through the supplied HDMI cable
An HDMI connection supports digital audio and video with a
single connection. HDMI connectivity is the best option for your
soundbar.

HDMI IN

HDMI OUT
(TV ARC)

HDMI OUT
HDMI (ARC)

1. Connect the soundbar with your TV by using the supplied
HDMI cable.
2. On your TV, check that HDMI-CEC and HDMI ARC have been
enabled. Refer to the owner’s manual of your TV for more
information.
NOTES:
−− Full compatibility with all HDMI-CEC devices is not guaranteed.
−− Contact your TV manufacturer if you have problems with the HDMICEC compatibility of your TV.

.
.
.

NOTES:
−− * The HDMI cable is sold separately.
−− Contact your digital device manufacturer if you have problems with the
HDMI-CEC compatibility of your digital device.
−− When both HDMI ARC and optical cables are connected to the
soundbar, the audio output of HDMI ARC connection is prioritized.

Through an optical cable

5.3 Connection with your home network

OPTICAL

Through Wi-Fi or an Ethernet cable, connect the soundbar to your
home network. With Chromecast built-in and AirPlay supported,
the soundbar allows you to stream audio on smartphones or
tablets through the soundbar speakers.
1. On the soundbar, enter the Wi-Fi setup mode:

OPTICAL

•

Connect the soundbar with your TV by using an optical cable
(sold separately).

5.2 Digital device connection
1. Make sure that you have connected your TV to the soundbar
through the HDMI ARC connection (See “Through the supplied
HDMI cable” under “TV connection” in the “CONNECT”
chapter).
2. Use an HDMI cable (V2.0 or later) to connect the soundbar
with your digital device, such as a set-top box, DVD/Blu-ray
player or game console.
3. On your digital device, check that HDMI-CEC has been
enabled. Refer to the owner’s manual of your digital device for
more information.

•

Press to switch on (See “Power-on/Auto standby/Auto
wakeup” in the “PLAY” chapter).
→→ If the soundbar has not been connected to a network,
” and then, “
”.
the screen shows “
To re-enter the Wi-Fi setup mode, press and hold until
“
” is displayed.

2. On your Android or iOS device, add the soundbar to your
home Wi-Fi network.
Through the Google Home app
a) Connect your Android or iOS device to your home Wi-Fi
network. Download the Google Home app. Sign in with
your Google account. If you do not have, create a new
one.
b) Follow the app instructions to complete setup.

English

5.4 Bluetooth connection
Google Home

Through Bluetooth, connect the soundbar with your Bluetooth
device, such as a smartphone, tablet and laptop.

Google Home

Bluetooth

Settings

Bluetooth

(Android/iOS)

DEVICES
JBL Bar 5.1_xxxx Connected

Now Discoverable

CHROMECAST, AIRPLAY READY

SETUP WIFI

< 10 m / 33 ft

*Through the AirPlay speaker setup
a) Connect your iOS device to your home Wi-Fi network.
b) On your iOS device, go to Settings > Wi-Fi. Under SET UP
NEW AIRPLAY SPEAKER…, select “
”
and follow onscreen instructions to complete setup.
BT PAIRING
Wi-Fi

Settings

Connect a Bluetooth device

Wi-Fi

to switch on (See “Power-on/Auto standby/Auto
1. Press
wakeup” in the “PLAY” chapter).

XXX

SET UP NEW AIRPLAY SPEAKER…
(iOS)

JBL Bar 5.1_xxxx

2. To select Bluetooth source, press
the remote control.
→→ “

on the soundbar or

”: Ready for BT pairing

3. On your Bluetooth device, enable Bluetooth and search for
“
” within three minutes.
AIRPLAY READY

SETUP WIFI

3. If necessary, use an Ethernet cable to connect the soundbar
to your home network.
•

Make sure that you connect to the same network as you
did during the setup.

NOTES:
−− During the Wi-Fi setup through the Google Home app, you can name
the soundbar and organize it by room.
−− On your iOS device, add the soundbar to the Apple Home app and
manage it together with other AirPlay 2-compatible speakers.
−− *On your iOS device, if the soundbar has been added to your home
Wi-Fi network through the Google Home app, skip the steps under
“Through AirPlay speaker setup” and you can start AirPlay streaming
from an AirPlay-compatible app (See “Play through AirPlay” in the
“PLAY” chapter).

→→ Successful connection: The device name is displayed
if your device is named in English. A confirmation tone
is heard.
To reconnect the last paired device
Your Bluetooth device is retained as a paired device when the
soundbar goes to standby mode. Next time you switch to the
Bluetooth source, the soundbar reconnects the last paired
device automatically.
To connect to another Bluetooth device

1. In the Bluetooth source, press and hold
on the remote control until “

on the soundbar or
” is displayed.

→→ The previously paired device is cleared from the soundbar.
→→ The soundbar enters the Bluetooth pairing mode.

www.jbl.com

2. Follow the Step 3 under “Connect a Bluetooth device”.
•

If the device has ever been paired with the soundbar, first
” on the device.
unpair “

NOTES:

6. PLAY
6.1 Power-on/Auto standby/Auto wakeup

−− The Bluetooth connection will be lost if the distance between the
soundbar and Bluetooth device exceeds 33 ft (10 m).
−− Electronic devices may cause radio interference. Devices that generate
electromagnetic waves must be kept away from the Soundbar, such
as microwaves and wireless LAN devices.

POWER

HELLO

POWER

Switch on
1. Connect the soundbar and subwoofer to power by using the
supplied power cords.
→→ The screen on the soundbar shows “
”.
2. On the soundbar, press

” and then, “

to switch on.

” is displayed.
→→ “
→→ The subwoofer is connected to the soundbar automatically.
Connected:
turns solid white.
NOTES:
−− Use the supplied power cords only.
−− Before connecting to power, make sure that you have properly plugged
the power cords into the soundbar and subwoofer.
−− Before switching on the soundbar, make sure that you have completed
all other connections (See “TV connection” and “Digital device
connection” in the “Connect” chapter).

Auto standby
If the soundbar is inactive for more than 10 minutes, it will switch
” is displayed. The
to standby mode automatically. “
turns solid amber.
subwoofer also goes to standby, and
Next time you switch on the soundbar, it returns to the last
selected source.
Auto wakeup
In standby mode, the soundbar will wake up automatically when
• the soundbar is connected to your TV through the HDMI
ARC connection and your TV is switched on;

English

•

the soundbar is connected to your TV through an optical
cable and audio signals are detected from the optical cable;

•

the soundbar is connected to your TV through the HDMI
ARC connection and through the HDMI connection, is also
connected to your digital device such as a set-top box, DVD/
Blu-ray player or game console, and your digital device is
switched on;

•

the soundbar is connected to your home network and audio
is streamed to the soundbar through Chromecast or AirPlay.

6.3 Play from the TV source
With the soundbar connected, you can enjoy TV audio from the
soundbar speakers.

HDMI
ARC

OPTICAL

6.2 First-time setup
Automatic Multibeam Calibration
With Automatic Multibeam Calibration (AMC), your surround
sound experience can be optimized for your favorite seating
position.
• On the remote control, press and hold
until
“
” is displayed on the soundbar.
→→ Countdown starts from 5 to 1.
→→ Loud sound is heard. Audio calibration starts.
→→ “
”: Calibration ongoing.
→→ “
”: Calibration completed successfully.

1. Make sure that your TV is set to support external speakers
and the built-in TV speakers are muted. Refer to the owner’s
manual of your TV for more information.
2. Make sure that the soundbar has been properly connected
to your TV (See “TV connection” in the “CONNECT” chapter).
3. To select the TV source, press
the remote control.

on the soundbar or

→→ “ ”: The TV source is selected.
• In the factory settings, the TV source is selected by
default.
CALIBRATION

NOTES:
−− If the soundbar is connected to your TV through both an HDMI cable
and an optical cable, the HDMI cable is selected for the TV connection.

6.3.1 TV remote control setup

To use your TV remote control for both your TV and the soundbar,
check that your TV supports HDMI-CEC. If your TV does not
support HDMI-CEC, follow the steps under “TV remote control
learning”.
HDMI-CEC

NOTES:
−− During AMC, all buttons on the remote control are disabled except
for and
.
−− “
” is displayed if AMC failed.

If your TV supports HDMI-CEC, enable the functions as instructed
in your TV user manual. You can control the volume +/-, mute/
unmute, and power on/standby functions on your soundbar
through the TV remote control.
TV remote control learning
1. On the soundbar, press and hold
“
” is displayed.

and + until

→→ You enter the TV remote control learning mode.

www.jbl.com

2. Within 15 seconds, do the following on the soundbar and your
TV remote control:
a) On the soundbar: press one of the following buttons +, -,
+ and - together (for the mute/unmute function), and .
b) On your TV remote control: press the desired button.
→→ “
” is displayed on the soundbar.
→→ “
”: The function of the soundbar button is learnt
by your TV remote control button.
3. Repeat Step 2 to complete the button learning.
4. To exit the TV remote control learning mode, press and hold
and + on the soundbar until “
” is displayed.
→→ The soundbar returns to the last selected source.

6.4 Play from the HDMI IN source
With the soundbar connected as shown, your digital device can
play video on your TV and audio from the soundbar speakers.

6.5 Play from the Bluetooth source
Through Bluetooth, stream audio play on your Bluetooth device
to the soundbar.
1. Check that the soundbar has been properly connected to
your Bluetooth device (See “Bluetooth connection” in the
“CONNECT” chapter).
2. To select the Bluetooth source, press
on the remote control.

on the soundbar or

3. Start audio play on your Bluetooth device.
4. Adjust the volume on the soundbar or your Bluetooth device.

6.6 Play through Chromecast
Through Chromecast, stream audio on your Android or iOS
device to the soundbar.
1. On the soundbar,
•

Check that the soundbar has been properly connected
to your home network (See “Connection with your home
network” in the “CONNECT” chapter).

2. On your Android or iOS device,

HDMI (ARC)

1
HDMI OUT
(TV ARC)

a) Check that your Android or iOS device has been
connected to the same network as the soundbar.
b) On a Chromecast-supported app, play music, tap the
cast icon
and select the connected soundbar.

HDMI IN

HDMI OUT

CHROMECAST

.
.
.

1. Make sure that the soundbar has been properly connected to
your TV and digital device (See “TV connection” and “Digital
device connection” in the “CONNECT” chapter).
2. Switch on your digital device.
→→ Your TV and the soundbar wake up from standby mode
and switch to the input source automatically.
• To select the
source on the soundbar, press
on the soundbar or
on the remote control.
3. Switch your TV to standby mode.
→→ The soundbar and source device are switched to standby
mode.
NOTES:
−− Full compatibility with all HDMI-CEC devices is not guaranteed.

3. To exit from the music playback, switch to other sources.

6.7 Play through AirPlay
Through AirPlay, stream audio on your iOS device to the soundbar.
1. On the soundbar,
•

Check that the soundbar has been properly connected
to your home network (See “Connection with your home
network” in the “CONNECT” chapter).

2. On your iOS device,
a) Check that your iOS device has been connected to the
same network as the soundbar.
b) To enter the Control Center on an iOS device, swipe down
from the upper right corner (iOS 12 or later) or swipe up
from the bottom edge (iOS 11 or earlier). Tap
to select
the connected soundbar and then, start audio streaming
from an app.

English

7. SOUND SETTINGS

Music

iPhone
Dining Room speaker

Bass adjustment
1. Check that the soundbar and subwoofer are properly
connected (See the “PLAY” chapter).
2. On the remote control, press
between bass levels.
→→ “

” to “

repeatedly to switch

” is displayed (default: “

”).

Audio sync
AIRPLAY

3. To exit from the music playback, switch to other sources.
NOTES:
−− The soundbar can support audio streaming and cannot support video
streaming.
−− During Chromecast or AirPlay, music playback pauses on the current
connected device when you start music playback on a second
connected device.
−− When the soundbar switches between your home Wi-Fi and wired
network during AirPlay 2, music playback pauses and will resume in
a few minutes, depending on the bandwidth condition of broadband.
For the connection to your home wired network, see Step 3 under
“Connection with your home network” in the Chapter “CONNECT”.

With the audio sync function, you can synchronize audio and
video to make sure that no delay is heard from your video content.
1. On the remote control, press and hold
seconds.

for more than three

2. Within five seconds, press + or - on the remote control to
adjust the audio delay and match with video.
→→ The audio sync timing is displayed.
Smart mode
With the smart mode enabled by default, you can enjoy TV
programs with rich sound effects. For TV programs such as
news and weather forecasts, you can reduce sound effects by
disabling the smart mode and switching to the standard mode.
Smart mode: EQ settings and JBL Surround Sound are applied
for rich sound effects.
Standard mode: The preset EQ settings are applied for standard
sound effects.
To disable the smart mode, do the following:
1. On the remote control, press and hold
seconds. Press +.

for more than three

”: The
→→ Current mode is displayed. “
smart mode is enabled.
2. Repeat Step 1.
→→ You switch to another mode. “
”: The
standard mode is enabled.
→→ Next time you switch on the soundbar, the smart mode is
enabled again automatically.

www.jbl.com

8. RESTORE FACTORY SETTINGS

9. SOFTWARE UPDATE

By restoring the default settings defined at factories. you remove
all your personalized settings from the soundbar.
• On the soundbar, press and hold and
for more than 10
seconds.

For optimal product performance and your best user experience,
JBL may offer software updates for the soundbar system in the
future. Connect the soundbar to your home network. Updating
online happens automatically if software updates are available.

” is displayed.
→→ “
→→ The soundbar shows “
goes to standby mode.

” and “

” and then,

PROGRESS

During software updating, “
” and the completed
percentage are displayed. When software updating is complete,
the soundbar shows “
” and “
” and then, goes to
standby mode.

English

10. RE-CONNECT THE SUBWOOFER
The soundbar and subwoofer are paired at factories. After
power-on, they are paired and connected automatically. In some
special cases, you may need to pair them again.

POWER

11. PRODUCT SPECIFICATIONS
General specification:
•

Model: Bar 5.1 CNTR (Soundbar Unit), Bar 5.1 SUB
(Subwoofer Unit)

•

Power supply: 100 - 240V AC, ~ 50/60 Hz

•

Total speaker power output (Max. @THD 1%): 550 W

•

Soundbar output power (Max. @THD 1%): 5 x 50 W

•

Subwoofer output power (Max. @THD 1%): 300 W

•

Soundbar transducer: 5 racetrack drivers + 2 x 1.25” sidefiring tweeters

•

Subwoofer transducer: 10”

•

Networked standby power: < 2.0W

•

Operating temperature: 0°C - 45 °C

HDMI specification:

POWER

•

HDMI Video input: 1

•

HDMI Video output (With Audio return channel): 1

•

HDMI HDCP version: 2.3

Audio specification:
•

Frequency response: 34 Hz - 20 KHz

•

Audio inputs: 1 Optical, Bluetooth, USB (USB MP3 playback
is available in US version. For other versions, USB is for
Service only. Hard Disk Drive is not supported.)

To re-enter the subwoofer pairing mode
1. On the rear panel of subwoofer, press and hold
fast flashing white.

until it turns

USB specification (Audio playback is for US version only):
•

USB port: Type A

•

USB rating: 5 V DC / 0.5 A

•

Supporting file format: mp3

•

MP3 Codec: MPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG
2.5 Layer 3

NOTES:

•

MP3 sampling rate: 16 - 48 KHz

−− The subwoofer will exit the pairing mode in three minutes if pairing and
connection are not completed.
turns from fast flashing white to
slow flashing white.

•

MP3 bitrate: 80 - 320 kbps

2. To enter the subwoofer pairing mode on the soundbar, press
on the remote control for more than five seconds.
and hold
Press - on the remote control.
→→ “
→→ “

”: The subwoofer is ready for pairing.
”: The subwoofer is connected.

Wireless specification:
•

Bluetooth version: 4.2

•

Bluetooth profile: A2DP V1.2, AVRCP V1.5

•

Bluetooth frequency range: 2402 MHz - 2480 MHz

•

Bluetooth Max. transmitting power: < 11 dBm (EIRP)

•

Modulation Type: GFSK, π/4 DQPSK, 8DPSK

•

Wi-Fi network: IEEE 802.11 a/b/g/n/ac (2.4GHz/5GHz)

•

2.4G Wi-Fi frequency range: 2412 – 2472 MHz (2.4GHz ISM
Band, USA 11 Channels, Europe and others 13 Channels)

•

2.4G Wi-Fi Max. transmitting power: < 20 dBm

•

Modulation Type: DBPSK, DQPSK, CCK, QPSK, BPSK,
16QAM, 64QAM

•

5G Wi-Fi frequency range: 5.15 - 5.35GHz, 5.470-5.725GHz,
5.725 - 5.825GHz

•

5G Wi-Fi Max. transmitting power: < 22 dBm

•

Modulation Type: QPSK, BPSK, 16QAM, 64QAM, 256QAM

•

5G Wireless frequency range: 5736.35 - 5820.35 MHz

www.jbl.com

•

5G Max. transmitting power: < 9 dBm (EIRP)

•

Modulation Type: π/4 DQPSK

Dimensions
•

•

Dimensions (W x H x D): 1018 x 58 x 100 mm /
40.1”x 2.3” x 3.9” (Soundbar); 305 x 440 x 305 mm /
12.0”x 17.3”x 12.0” (Subwoofer)
Weight: 2.85 KG (Soundbar); 10.62 Kg (Subwoofer)

12. TROUBLESHOOTING
Never try to repair the product yourself. If you have problems
using this product, check the following points before you request
services.

System
The unit will not turn on.
•

Check if the power cord is plugged into power and the
soundbar.

The soundbar has no response to button pressing.
•

Restore the soundbar to factory settings (See the “RESTORE
FACTORY SETTINGS” chapter).

Sound
No sound from soundbar
•

Make sure that the soundbar is not muted.

•

Select the correct audio input source on the remote control.

•

Connect the soundbar to your TV or other devices properly

•

Restore the soundbar to its factory settings by pressing and
on the soundbar for more than 10 seconds.
holding and

Distorted sound or echo
•

If you play audio from your TV through the soundbar, make
sure that your TV is muted or the built-in TV speaker is
disabled.

Audio and video are not synchronized.
•

Enable the audio sync function to synchronize audio and
video (See “Audio sync” in the “SOUND SETTINGS” chapter).

Bluetooth
A device cannot be connected with the soundbar.
•

Check if you have enabled Bluetooth on the device.

•

If the soundbar has been paired with another Bluetooth
device, reset Bluetooth (see “To connect to another device”
under “Bluetooth connection” in the “CONNECT” chapter).

•

If your Bluetooth device has ever been paired with the
soundbar, reset Bluetooth on the soundbar, unpair the
soundbar on the Bluetooth device, and then, pair the
Bluetooth device with the soundbar again (see “To connect
to another device” under “Bluetooth connection” in the
“CONNECT” chapter).

Poor audio quality from a connected Bluetooth device
•

The Bluetooth reception is poor. Move the source device
closer to the soundbar, or remove any obstacle between the
source device and the soundbar.

The connected Bluetooth device connects and
disconnects constantly.
•

The Bluetooth reception is poor. Move the source device
closer to the soundbar, or remove any obstacle between the
source device and the soundbar.

English

Wi-Fi

13. TRADEMARKS

Failed to connect to Wi-Fi.
•

Make sure that Wi-Fi is turned on.

•

Make sure that you have selected the right network and
entered the correct password.

•

Make sure that your router or modem is turned on and within
the range.

•

Make sure that your soundbar is connected to the same
wireless LAN as your smartphone or tablet.

The Bluetooth® word mark and logos are registered trademarks
owned by the Bluetooth SIG, Inc. and any use of such marks by
HARMAN International Industries, Incorporated is under license.
Other trademarks and trade names are those of their respective
owners.

The Google Home app cannot find the device.
•

Make sure that your soundbar is powered on.

•

Make sure that your network is working properly.

•

Make sure that your router or modem is powered on and
within the range.

The terms HDMI, HDMI High-Definition Multimedia Interface, and
the HDMI Logo are trademarks or registered trademarks of HDMI
Licensing Administrator, Inc.

Remote control
The remote control does not work.
•

Check if the batteries are drained. If so, replace them with
new ones.

•

Reduce the distance and angle between the remote control
and the main unit.

The Wi-Fi CERTIFIED™ Logo is a certification mark of the Wi-Fi
Alliance®.

Manufactured under license from Dolby Laboratories. Dolby,
Dolby Audio, Dolby Vision, and the double-D symbol are
trademarks of Dolby Laboratories.

The Chromecast built-in logo is a trademark of Google LLC.

Apple®, AirPlay®, iPad®, iPad Air®, iPad Pro®, iPhone® are
trademarks of Apple Inc., registered in the U.S. and other
countries.
Use of the Works with Apple badge means that an accessory has
been designed to work specifically with the technology identified
in the badge and has been certified by the developer to meet
Apple performance standards.
To control this AirPlay 2–enabled speaker, iOS 11.4 or later is
required.

www.jbl.com

14. OPEN SOURCE LICENSE NOTICE
This product contains open source software licensed under
GPL. For your convenience, the source code and relevant build
instruction are also available at http://www.jbl.com/opensource.html.
Please feel free to contact us at:
Harman Deutschland Gmb
HATT: Open Source, Gregor Krapf-Gunther, Parkring 3
85748 Garching bei Munchen, Germany
or OpenSourceSupport@Harman.com if you have additional
question regarding the open source software in the product.

HARMAN International Industries,
Incorporated 8500 Balboa
Boulevard, Northridge, CA 91329
USA
www.jbl.com

© 2019 HARMAN International Industries, Incorporated.
All rights reserved.
JBL is a trademark of HARMAN International Industries, Incorporated, registered in
the United States and/or other countries. Features, specifications and appearance are
subject to change without notice.

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