JTECH an HME RTAG RFID tag User Manual Vuze Table Location System

HME WIRELESS, INC. RFID tag Vuze Table Location System

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User Manual

Vuze ® Table

Location

System

Installation Manual

HME Wireless, Inc.

Table of Contents

CONCEPT ....................................................................................................................................... 3

COMPONENTS ............................................................................................................................... 3

GuestTag ................................................................................................................................ 3

ReferenceTag ........................................................................................................................ 4

Vuze Reader .......................................................................................................................... 4

VUZE SOFTWARE ............................................................................................................................ 4

Vuze Waitlist ........................................................................................................................... 4

DEPLOYMENT ................................................................................................................................. 5

Hardware Setup .................................................................................................................... 6

TESTING ........................................................................................................................................... 8

Testing Activate and Deactivate Tags............................................................................... 8

Testing Delivery Zones or Table Tags ................................................................................... 9

MOUNTING ................................................................................................................................... 10

SYSTEM USE ................................................................................................................................... 11

Vuze Management Software ................................................................................................... 12

COMPLIANCE .............................................................................................................................. 15

Radio Frequency Compliance Statement ...................................................................... 15

FCC Compliance ................................................................................................................ 15

Industry Canada Compliance .......................................................................................... 15

Vuze Installation Files .................................................................................................................. 17

Vuze ® Table Location System

CONCEPT

The Vuze Table Location System provides users the ability to quickly identify where a party is

located in a restaurant in order to deliver food in a timely and efficient manner.

By using Vuze by HME Wireless ("HMEW") users will have the ability to craft their system to fit their

needs and budget. Unlike other systems, HMEW’s active RFID technology allows users to create

Delivery Zones or, by adding additional tags, have a tag per Table. Delivery Zones allow food

runners to eliminate a majority of the restaurants floor space when locating a guest. Food

runners can be fully engaged with diners and ensure the best experience is offered, while

quickly delivering the order.

Vuze provides users multiple view options; list, image, or map; for finding their customer, as well

as, the ability to cater Delivery Zone or Table names to whatever they desire like Window, Patio,

or Booths. This flexibility offers quicker training and eliminates the need for learning or referencing

a floor map full of foreign numbers.

COMPONENTS

Your Vuze Table Location System is comprised of three hardware elements; the GuestTag, the

ReferenceTag, the Reader, and two software elements; the Vuze Waitlist and Vuze

Management Software

GuestTag

• A numbered coaster style device that is handed to a guest to determine their location.

• Runs on a rechargeable battery pack and can hold a charge for

up to 15 hours between charges.

• Stacks on the GuestTag charger for recharging. For best results, do

not stack more than 15 tags high.

• GuestTag charger looks similar to the GuestTag with two

exceptions; 1) does not have number on the top face and 2) has

two charging holes in the back case for the power supply and to

"daisy chain" multiple chargers together with a "jumper wire."

(Available from HMEW, part# JMP).

ReferenceTag

• A three part, weather resistant tag that will be secured to a location

or object in the restaurant.

• Runs on two "A" cell Lithium Ion batteries (contact HME Wireless for

replacements, part# ALITH). Expect 12-24 months battery life,

depending on delivery volume.

• Reference Tags identify specific points in the restaurant that will be displayed on screen as

locations.

Vuze Reader

• The "engine" of the Vuze system; catches all traffic from the GuestTags

and pushes it to the appropriate location for processing.

• Requires a clear line of sight to the dining room. For the best

experience, it is recommended that the Reader be placed

approximately 6 - 10 feet from the floor with the antenna pointing up.

A common location is to mount the reader to a swing arm in a Hybrid

installation or in the office in a Cloud installation.

VUZE SOFTWARE

The Vuze Management software handles all of the back end setup for the Vuze system. In

Management, you will be able to add or make adjustments to the different tags, as well as, pull

reports showing the latest activity of each of the tags in the system for troubleshooting; images

are available in Appendix A. Vuze Waitlist allows users to quickly identify the location of a

GuestTag (customer) based on information received by the Reader.

Vuze Waitlist

• Shows a "paddle" for each GuestTag that is

active.

• Paddles are displayed in the order GuestTags

become active.

• Paddle record shows the GuestTag number,

the Location, and two optional Timers.

• One represents the amount of time that the

GuestTag has been active.

• The other represents that amount of time that

the GuestTag has been at the most recent location.

• Each Paddle has three user defined color thresholds based on how long the Paddle has

been on screen; green, yellow and red.

DEPLOYMENT

The Vuze Table Location system utilizes a technology called

Active RFID. Active RFID allows the tags to be in constant

communication with each other and aids in ensuring that the

system is as real-time as possible.

To ensure the best experience when using Vuze, it is important

to understand one core ideal throughout.

A GuestTag MUST hear the same ReferenceTag two times

in a row (2x) for it to register an update on the display.

For example: GuestTag # 10 is handed to a guest and they go

to sit down.

As that guest is moving through the dining room #10 is calling

out and listening for any ReferenceTag responses. After the

Reference Tags respond, #10 collects all of that information

and transmits it to the Reader for processing. The

ReferenceTag that is considered the LOUDEST is what the

system considers to be the closest, regardless of distance.

Since the guest is moving, each time #10 responds back to

the system it is hearing a different ReferenceTag as the

loudest (since it is not 2x in a row, the system is not updated).

When the guest sits down in Zone 4 or by the Window or on

Table 12, the GuestTag will continue to call. Since the guest is

no longer moving it will hear the ReferenceTag marking that

area 2x or more in a row and will update the screen to show

the appropriate location.

The same concept applies when handing out a GuestTag

("Activating"), or returning a GuestTag ("Deactivating"); the

specific GuestTag MUST hear the same ReferenceTag 2x in a

row before the system will update.

 Metal Surfaces or

obstructions may deflect the

Reference Tag signal

resulting in a tag being the

closest BUT not being the

LOUDEST.

 When moving, the Guest

Tag will call out every four (4)

seconds and when at rest,

every twelve (12) seconds.

As a result, you will see a

slight delay on the display.

 Guest Tags will need to

charge a minimum of one

hour prior to use.

 The system relies on the

GuestTag assuming that the

closest Reference Tag is also

the loudest. It is important to

ensure that obstructions do

not prevent that from being

the case.

Hardware Setup

• Unpack and identify all GuestTags and GuestTag chargers. Place in designated locations

near or around register or primary distribution area.

• Ensure adequate power is available for the chargers. HMEW recommends that all

components be plugged into surge protection devices.

• Plug power supplies into chargers and place GuestTags on chargers.

• Utilizing the previously completed Pre-Installation Worksheet and floor map (copies provided

in packaging) determine where the PC or device(s) that will display the Vuze software will be

located, typically in the "expo" area. Ensure that there is adequate power available for the

device(s); giving consideration for the Reader.

• Unpack, identify, and separate each of the Reference Tags according to the tag "type".

Each tag will be labeled based on information provided during the sales process.

• There are three "types" for Reference Tags:

o Activate - located where the GuestTags are distributed to guests; i.e. Register,

Host Stand

o Zone or Table - labeled by name to indicate the location in the dining room; i.e.

Window, Table 14

o Deactivate - located where the GuestTags are collected after food has been

delivered; i.e. Expo

• Confirm that all equipment that is anticipated is accounted for. HMEW will provide in the

packaging recommended wood screws for mounting Reference Tags as well as plastic zip

ties if Patio tables were identified on the Site Survey or floor map. Commercial grade Velcro®

(not included) is recommended if mounting is not possible with provided screws or ties.

• Utilizing the floor map previously provided place the Reference Tags in their marked

locations.

 DO NOT mount the Reference Tags at this point. 

TOUCH SCREEN PC

• Vuze PC instructions assume the PC was purchased from HMEW as part of the Vuze system.

Details may vary if PC is sourced elsewhere.

• Each Vuze PC is Wifi capable, optional Remote PC Support is available, contact HMEW for

pricing.

• Prior to shipment, HMEW has fully staged, configured, and tested your Vuze PC with your

tags.

• Ensure proper power is available and place PC in pre-determined location.

• Once on, the PC will automatically load Vuze. A review of the interface is detailed later in

this document.

READER

• The Reader requires a direct connection to the Vuze PC's Ethernet or network connector.

• Ensure proper power is available for both the Reader and the PC.

o HMEW recommends all components be plugged into surge protection devices.

• Install Reader in a location that is between 6 - 10 feet off the ground with the antenna

pointing up. Be sure to avoid stainless steel or other metallic surfaces.

• To confirm the Reader connection is active:

o Select PING Reader from the Desktop

o If successful, you should see the following:

o If unsuccessful, check all connections and retry PING Reader.

 PC and Reader setup is complete. 

TESTING

The Vuze software is designed to allow a user to quickly

identify the location of a GuestTag (customer) based on

information received by the tags.

As mentioned previously, the Vuze system is Active RFID and

constantly calling; as a result, there will be moments when the

system will display a location that is adjacent to the intended

location. This is an expected consequence of the constant

communication going on with the system. During the testing

phase, users and installers can work to reduce these instances

by testing the ReferenceTag locations and making slight

adjustments to the tag placement detailed on the map

provided.

There are three types of possible actions that occur in a

GuestTag "transaction"

• Activate - begins the transaction when the order is taken.

• Seat - a GuestTag hears the same ReferenceTag 2x at a

Delivery Zone or Table.

• Deactivate - ends the transaction after the food is

delivered.

Testing Activate and Deactivate Tags

The Activate and Deactivate tags have the most influence on

your system performance.

• When placing Activate tags near the cash register keep in

mind some of the following:

o The tag signal will be deflected by metal

surfaces so try not to place directly next to

object like cash drawers, coolers, or wire metal

racks.

o It is important to have a 6 - 12 inch space

between the Activate tag location and the

GuestTags.

• To ensure Activation on each transaction, make sure that

the GuestTag is taken off of the charger early enough in

the POS entry to ensure that the GuestTag has time to call

2x and hear the Activate Tag. Rushing this process and

 The system is developed

and intended to eliminate a

majority of the dining room

from consideration when

delivering food.

While delivering food, staff

should be fully engaged and

scan the area for the

intended guest as well as

other opportunities for

service.

 A "transaction" is defined

as the time from when a

GuestTag is handed to a

guest until the time that the

GuestTag is returned to the

deactivate area after food

delivery.

 For testing, utilize two

GuestTags from the charger

with the Reference Tags

placed in the dining room as

described on page 7.

 When a GuestTag is

charging, the tag is in Sleep

Mode and will not send any

updates. When Activating or

Deactivating ensure that the

tag has enough time to hear

the nearby ReferenceTag 2x

(approx 10 seconds).

taking the tag off of the charger too late will cause the

system to not hear the Activate command and impact

the records on screen.

To ensure the GuestTags are hearing the Activate and

Deactivate tags perform the following test:

• Remove a GuestTag from the charger. When the tag is

removed and coming out of Sleep Mode you will see the

red LED on the tag flash twice, this indicates that the tag is

awake and active.

• Wait approximately 10 seconds then take the GuestTag

into the dining room and place it at a location adjacent

to a ReferenceTag.

• After a few seconds the Vuze display will show the paddle

for that tag on screen with the name of the ReferenceTag

that it is sitting next to.

• Once that is seen on screen, remove the GuestTag and

take it to the Deactivate area.

• When it has been in the Deactivate area for

approximately 10 seconds the paddle will automatically

drop off of the screen.

• Testing is complete for the Activate and Deactivate tags.

• Should you see different results, adjust the location of the

Activate or Deactivate tags to ensure they are clear of

any metal surfaces and have adequate distance from the

GuestTags and retry.

Testing Delivery Zones or Table Tags

After completing the test for Activate and Deactivate tags,

you are ready to test the Reference Tags used for identifying

Delivery Zones or Tables. To accomplish this perform the

following test:

• Follow the steps above for testing the Activate tag.

• Test the GuestTag(s) at each area marked on the

provided floor map to ensure that each ReferenceTag is

showing as expected.

• Once the Reference Tags locations have been tested and

confirmed, place the Reference Tags under the object or

table like on a seat and perform the above test a second

time.

 When moving GuestTags

from the Deactivate area to

the Activate area or

chargers, be aware of the

following:

 If GuestTags are

collected in a basket or bin

at the Deactivate area,

move the entire basket to

the Activate area before

placing tags on the charger.

 GuestTags placed on the

charger go into Sleep mode

immediately. Prior to placing

GuestTags on the charger

ensure that they have

adequate time to hear the

Activate tag 2x. Failure to do

this results in an action we

call "Ghosting."

 A location is based on

the LOUDEST ReferenceTag

being heard 2x. That may

not always be the closest. It

is important when placing

Reference Tags that

diligence is taken in ensuring

they are not mounted next

to items that will cause the

signal to be deflected or

impacted; such as, walls or

snug against table legs.

o This second test will ensure that objects below

table top level like walls, booth seats or

adjacent high top tables do not adversely

affect the previous test.

o Adjust ReferenceTag placement by hand until

the desired results are achieved.

o It is not necessary to test every inch of the

tabletop but it is important to factor where a

guest may place a GuestTag when waiting.

• Once you are comfortable with the location of the

Reference Tags and have an understanding of what area

will display on screen, the test is complete.

• Return the GuestTags to the Deactivate area to clear the

records on screen.

MOUNTING

When all testing is complete and you are satisfied with the

results and location of each of the Reference Tags it is time to

mount them. Each ReferenceTag is comprised on three

pieces; the mounting plate which mounts to the table or

object, the face or bottom plate, and the tag or bubble. The

face plate and tag snap into the mounting plate on it is on

the table or object.

• For wood tables and objects: place mounting plate onto

object and secure to table. Only two screws are

necessary to ensure a quality installation, additional

screws can be added as desired. HMEW will provide an

allotment to install two screws with each tag.

• For wire mesh patio tables: if possible, HMEW recommends

mounting the ReferenceTag on the table top. If not

possible, utilize two plastic zip ties (included) to secure the

mounting plate to the table. Once secured snap in the

ReferenceTag (may require a bit or force) and trim the

excess ends of the plastic ties.

• For solid metal or dense surfaces (concrete, marble): these

surfaces will cause significant deflection of the RFID signals

and HMEW does not recommend mounting the

ReferenceTag underneath these types of surfaces.

 If a ReferenceTag does

not respond, check the

batteries by unscrewing the

top "bubble" piece of the

tag and resetting the

batteries.

 RECOMMENDED TOOLS

• Drill with Phillips screw bit

• Needle nose pliers

• Cutter

 Wire Mesh tables used on

patios cause deflection of

RFID signals. HMEW

recommends Zone

installations for Patios and, if

possible, secure the tag to

an object that will not

deflect the signal as much

like planter boxes or security

fences.

 Table placement AND

ORIENTATION are very

important for optimal use.

After mounting a tag, place

a sticker on the table leg or

table edge to display the

proper orientation.

 Be certain after tables

have been moved that they

are returned to the proper

LOCATION AND

ORIENTATION to prevent

incorrect readings.

 Once all tags are

mounted installation is

complete.

SYSTEM USE

As GuestTags are distributed to customers and they are seated, you start to the see the Vuze

display updating. Each record carries four (4) potential pieces of information about that

customer.

• GuestTag - the number distributed to

the customer and to be found when

delivering food.

• Location - the name assigned to the

Delivery Zone or Table when the

GuestTag is located.

• Timers - time since the last Location

has been registered and/or total

transaction time (user adjustable).

• Threshold Color Bar - displays if the

Seated time is within user defined

parameters.

On the Vuze Waitlist, this information is provided in a "paddle" format listed by the first record on

screen at the top. Each paddle displays the GuestTag on the left, followed by the Location, with

the Timer below. Colors are determined by a threshold set in Vuze Management.

• The Vuze display is designed to not show a paddle until it is in motion away from the register

area; therefore, the timer will not read 0:00 when the record first appears.

• The Waitlist software requires specific events to occur to function as intended.

o Guest Tag MUST hear the Activate Tag 2x (approx. 10 seconds) before leaving the

o Guest Tag must hear a Delivery Zone or Table tag 2x in a row to display a location

on the screen.

o Guest Tag MUST hear the Deactivate Tag 2x in a row to remove the record from

the screen.

• As mentioned during the Testing phase on page 6, it is crucial that the Guest Tag is given

ample time to hear the Activate Tag prior to being handed out. Failure to do this will result in

the Guest Tag not appearing on screen.

Appendix A

Vuze Management Software

The Vuze Management software tells your system what tags that it is listening for. If you

purchased a PC from HMEW all of the following has already been completed prior to shipment.

1. Open the Vuze Management Application on your Windows Menu.

2. Use the following steps to configure the system.

3. First item to configure is the Reader.

4. Choose Reader from the buttons on the top.

5. Enter the Reader ID (this is the number on the Reader front label)

6. Create a name for it

7. Enter the IP address for the Reader. The default address is 192.168.1.50.

8. Ensure that the ‘Enabled’ box is checked and click ADD.

9. Next, you will need to import the tags into the system.

10. Select the Import Tags button on the top of the screen.

11. Click Browse and locate the file called Tag_Import.csv from the USB drive.

12. Click Open, you should see the file’s path and name in the File Name window.

13. When you have verified that is correct, click Import. You should see a box popup

confirming what has been successfully imported.

14. Close the Vuze Management application.

15. CONGRATULATIONS!! The system is ready to use.

Appendix B

COMPLIANCE

Radio Frequency Compliance Statement

The user(s) of this product is cautioned to only use accessories and peripherals approved, in

advance, by HME Wireless, Inc. The use of accessories and peripherals, other than those

approved by HME Wireless, Inc., or unauthorized changes to approved products, may void the

compliance of these products and may result in the loss of the user(s) authority to operate the

equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause

undesired operation.

The antenna(s) used for the Reader transmitter must be installed to provide a separation

distance of at least 20 cm from all persons and must not be co-located or operating in

conjunction with any other antenna or transmitter.

This device has been designed to operate with the antennas or antenna included with the

product. The use of any other antenna(s) is strictly prohibited.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instruction manual, may cause harmful interference to radio

communication. Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his/her own

expense.

Warning: Changes or modifications to this unit not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment.

Industry Canada Compliance

This device complies with Canadian ICES-3(A).

Cet appareil est conforme à la norme NMB-3(A) du Canada.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject

to the following two conditions: (1) this device may not cause interference, and (2) this device

must accept any interference, including interference that may cause undesired operation of

the device.

Cet appareil est conforme la norme d’Industrie Canada exempts de license RSS (s). Son

fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne peut pas

provoquer d’interférences, et (2) cet appareil doit accepter toute interférence, y compris les

interférences qui peuvent causer un mauvais fonctionnement de la appareil.

Appendix C

Vuze Installation Files

The following are images of each installation page for reference.

Click NEXT.

Click that you have accepted the terms and click NEXT.

Ensure all three items are checked and path is correct, click NEXT.

Click on VALIDATE AND SET CONFIGURATION, wait for confirmation to appear.

When it says Connectivity check success, click NEXT.

Once you have confirmed everything, click NEXT to start the installation.

Type (local)\SQLEXPRESS

STEP 1: Type SQL Name

STEP 2: Click Validate and

Set Configuration

STEP 3: Click NEXT

Click FINISH, installation is complete.

JTECH an HME RTAG RFID tag User Manual Vuze Table Location System

HME WIRELESS, INC. RFID tag Vuze Table Location System

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