Jiangmen Dascom Computer Peripherals TD11450 Dot Matrix Printer User Manual

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Date Submitted	2015-01-23 00:00:00
Date Available	2015-01-23 00:00:00
Creation Date	2015-01-12 16:59:02
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Document Title	Users Manual
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Document Author:	MC SYSTEM

Tally Dascom 1330
Important Safety Instructions (English)
Read the following instructions thoroughly before starting up your printer.

Never carry out maintenance or repair work yourself. Always contact a qualified service technician.

Keep this Operator’s Manual in a place which is easily accessible at all times.

Place the printer on a solid and even base so that it cannot fall.

Never place the printer in the vicinity of inflammable gas or explosive substances.

Ensure the printer is connected to a socket with the correct mains voltage.

Always disconnect the printer from the mains before opening the device to perform maintenance work
or remedy errors.

Do not expose the printer to high temperatures, direct sunlight or dust.

Keep all liquids away from the printer.

Protect the printer from shock, impact and vibration.
Make sure that the printer and computer are switched off before connecting the data cable.

The print head will become very hot during printing; avoid contact with the print head after printing has
finished.

Do not perform any operation or action in any way other than those provided in this manual. When in
doubt, contact your dealer or your customer support.
The device and mains-socket must all times be easily accessible.
Tally Dascom 1330
Wichtige Sicherheitshinweise (German)
Lesen Sie bitte diese Sicherheitshinweise durch, bevor sie den Drucker in Betrieb nehmen.

Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie immer
einen qualifizierten Servicetechniker.

Bewahren Sie diese Dokumentation an einem jederzeit zugänglichen Ort auf.

Den Drucker auf stabilem und ebenem Untergrund so aufstellen, dass er nicht zu Boden fallen kann.

Stellen Sie den Drucker keinesfalls in der Nähe von leicht entzündlichen Gasen oder explosiven Stoffen
auf.

Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen.

Wenn Sie den Drucker vom Netz trennen wollen, den Drucker ausschalten und immer den Netzstecker
an der Steckdose ziehen.

Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen.

Keine Flüssigkeiten mit dem Drucker in Berührung bringen.

Den Drucker keinen Erschütterungen, Stößen oder Vibrationen aussetzen.

Sicherstellen, dass der Drucker und der Computer ausgeschaltet sind, bevor das Datenkabel
angeschlossen wird.

Der Druckkopf wird während des Druckens heiß. Vor dem Berühren deshalb einige Zeit abkühlen lassen.

Weichen Sie bei der Bedienung des Druckers nicht von den Anweisungen in der Dokumentation ab.
Bei Unklarheiten wenden Sie sich bitte an Ihren Händler oder Ihren Kundendienst.

Maschinenlärminformations – Verordnung – 3.GPSGV, der höchste Schalldruckpegel beträgt 70 dB(A)
oder weniger gemäß EN ISO 7779.
Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein.
II
Tally Dascom 1330
Consignes importantes de sécurité (French)
Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.

Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un dépanneur
qualifié.

Placer l’imprimante sur un support stable de façon à ce qu’elle ne puisse pas tomber.

Ne jamais placer l’imprimante à proximité de sources de gaz aisément inflammables ou de substances
explosives.

Ne connecter l’imprimante à une prise que lorsque la tension est correcte.

Pour déconnecter l’imprimante de l’alimentation principale, mettre l’imprimante hors tension et toujours
débrancher le connecteur secteur de la prise murale.

Ne pas exposer l’imprimante à des températures élevées, à la lumière directe du soleil ou à la poussière.

Ne pas mettre l’imprimante en contact avec des liquides.

Ne pas exposer l’imprimante à des chocs, impacts ou vibrations.

S’assurer que l’imprimante et l’ordinateur sont hors tension avant de connecter le câble de données.

La tête d’impression est brûlante pendant l’impression. C’est pourquoi laissez-la refroidir quelques
instants avant d’y toucher.

N'exécutez aucune opération ni action d'une autre manière que celle indiquée dans ce manuel. En cas
de doute, veuillez contacter votre distributeur ou service après-vente.
Le dispositif et la prise principale doivent toujours être accessibles facilement.
III
Tally Dascom 1330
Indicazioni di sicurezza importanti (Italian)
Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.

Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un tecnico
di assistenza qualificato.

Conservare le presenti istruzioni per l’uso in un luogo sempre accessibile.

Collocare la stampante su una superficie stabile, per evitare che cada a terra.

Non collocare la stampante in prossimità di gas facilmente infiammabili o di sostanze esplosive.

Collegare la stampante a una presa di corrente con tensione adeguata.

Per scollegare la stampante dalla rete di alimentazione, spegnere la stampante e disinserire sempre il
connettore di rete dalla presa.

Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere.

Evitare il contatto della stampante con liquidi.

Non esporre la stampante a colpi, scosse o vibrazioni.

Verificare che la stampante e il computer siano spenti prima di collegare il cavo di trasmissione dati.

Durante la stampa, la testina si surriscal-da notevolmente. Prima di toccarla, se necessario opportuno
quindi lasciarla raffreddare qualche istante.

Non eseguire alcuna operazione o azione se non nella maniera descritta nel presente manuale. In caso
di dubbio, contattare il rivenditore o dalla società incaricata dell’assistenza.
Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.
IV
Tally Dascom 1330
Instrucciones de seguridad importantes (Spanish)
Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.

Nunca lleve a cabo trabajos de mantenimiento o reparación Ud. mismo, sino consulte a un técnico de
servicio calificado.

Guarde las presentes instrucciones de servicio en un lugar de fácil acceso en cualquier momento.

Ponga la impresora sobre un base estable de manera que no pueda caer al suelo.

Nunca coloque la impresora en la vecindad de gases de fácil inflamabilidad o sunstancias explosivas.

Asegure conectar la impresora sólo a un enchufe con un voltaje correcto.

Cuando quiera desconectar la impresora de la red, apague la impresora y siempre tire la clavija de
alimentación del enchufe.

No exponga la impresora a temperaturas altas, a la luz solar directa y al polvo.

No ponga la impresora en contacto con fluidos.

Nunca exponga la impresora a sacudidas, choques o vibraciones.

Asegúrese de que la impresora y el ordenador estén apagdos antes de conectar el cable de datos.

La cabeza de impresión se pone muy caliente durante la impresión. Por lo tanto, deje enfriarlo algún
tiempo antes de tocarla.

No permita que se realice cualquier operación o acción de una forma diferente a lo que se señala en el
manual. En caso de duda, póngase en contacto con su comerciante o con su servicio post-venta.
El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos.
Tally Dascom 1330
Правила по технике безопасности. (Russian)
Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу принтера.

Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о
неисправностях квалифицированным сервисным техникам.

Данная инструкция должна быть всегда доступна каждому пользователю.

Установите принтер на ровном и стабильном месте так, чтобы он не смог упасть на пол.

Ни в коем случае не ставьте принтер вблизи легко воспламеняющихся газов и взрывчатых
веществ.

Включайте принтер в розетку только с соответствующим

Если Вы хотите отключить принтер от напряжения, сначала выключите принтер сам и затем
выньте штекер из розетки.

Берегите принтер от нагревания, от попадания на него прямых солнечных лучей и пыли.

Не допускайте попадания жидкости на принтер.

Нельзя подвергать принтер тряске, ударам и вибрации.

Убедитесь, что принтер и компьютер выключены, только после этого соедините принтер с
компьютером.

Печатающая головка нагревается во время работы принтера. Поэтому подождите какое-то время,
прежде чем дотронуться до нее.

Пользуйтесь принтером так, как это написано в документации. Если у Вас возникают неясности,
обращайтесь с вопросами к Вашим продавцам или в сервисный центр.
Устройство и розетка должны быть всегда легко доступна.
VI
напряжением.
Tally Dascom 1330
Instruções Importantes sobre Segurança (Portuguese)
Leia as instruções de segurança antes de usar a impressora.

Consulte sempre um técnico qualificado para executar uma reparação .

Coloque a impressora sobre uma base sólida e nivelada, para que ela não sofra quedas.

Jamais instale a impressora nas proximidades de lugares onde haja gás inflamável ou substâncias
explosivas.

Assegure-se de conectar a impressora à tomada elétrica com a voltagem apro-priada.

Quando desligar a impressora da rede, desligue sempre a impressora e retire o cabo da tomada.

Não exponha a impressora a temperaturas altas ou luz solar direta.

Não aproxime substâncias líquidas da impressora.

Proteja a impressora de choques, impactos e vibrações.

Desligue a impressora e o computador antes de conectar o cabo da rede.

A cabeça da impressora pode ficar muito quente . Portanto, espere algum tempo antes de tocá-la.

Não faça nenhuma operação ou ação além das recomendadas neste manual. Em caso de dúvida,
contate seu revendedor ou companhia de serviço.
A impressora e a tomada devem ser facilmente em todos os momentos acessí
veis.
VII
Tally Dascom 1330
Önemli Güvenlik Talimatları (Turkish)
Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun.

Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman kalifiyebir uzman
servis-teknisyenine haber verin.

Yazıcıyı, üzerinden yere düşmesi mümkün olmayacak sabit ve düz bir zemine yerleştirin.

Yazıcıyı kesinlikle ve hiçbir surette kolayca yanabilecek gaz veya patlayıcı maddeler içeren nesnelerin
yakınına koymayın.

Yazıcı akım kablosunu sadece doğru gerilime sahip bir prize takın.

Yazıcıyı şebeke ağından ayırmak istediğinizde, yazıcıyı kapatın ve ağ-fişini her zaman prizden çıkartın.

Yazıcıyı ne yüksek ısılı ne de doğrudan güneş ışığına ve toza mâruz kalan mekânlarda bulundurun.

Yazıcı hiçbir sıvı maddeyle temasta olmamalıdır.

Yazıcı hiçbir sarsıntıya, darbeye veya titreşime mâruz kalmamalıdır.

Veri kablosu bağlanmadan önce hem yazıcının hem de bilgisayarın kapalıolduklarından emin
olmalısınız.

Yazıcının başı basma esnasında yüksek ısıya ulaşıyor. Bu yüzden lütfen dokunmadan önce kısa süre
soğumasını bekleyin.

Yazıcının işletimi ve kullanımında bu dokümantasyondaki talimatların hiçdışına çıkmayın. Sorunlu
görünen hususlarda lütfen imâlatçınıza veya müşteri hizmetleri servisinize başvurun.
Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir.
VIII
Tally Dascom 1330
TRADEMARK ACKNOWLEDGEMENTS
“IBM” is a trademark of International Business Machines Corporation.
“EPSON” is a trademark of Epson America Incorporated.
“DEC” is a trademark of Digital Equipment Corporation.
“Centronics” is a trademark of Centronics Data Computer Corporation.
“DOS” is a trademark of Microsoft Corporation.
“SAP” is a trademark of SAP AG.
“Windows”, “Windows 7”,”Windows 8”, “Windows 95”, “Windows 98“, “Windows NT”, “Windows 2000”,
“Windows 2003/2008/2013 Server”, “Windows XP” and “Windows Vista” are trademarks of Microsoft
Corporation.
All other product names and company names appearing in this manual are the registered trademarks or
trademarks of the individual companies.
IX
Tally Dascom 1330
TABLE OF CONTENTS
1 UNPACKING GUIDE ........................................................................................................................................ 2
1.1
PLACING THE PRINTER ............................................................................................................................ 3
1.2
PRINTER COMPONENTS ........................................................................................................................... 3
2 SETTING UP PRINTER .................................................................................................................................... 5
2.1
INSTALL RIBBON ...................................................................................................................................... 5
2.2
INSTALL THE SHEET FEEDER .................................................................................................................... 8
2.3
CONNECTING THE INTERFACE CABLE........................................................................................................ 8
2.4
CONNECTING THE MAINS POWER ............................................................................................................. 9
3.1
KEYS AND LEDS ................................................................................................................................... 10
3.2
STARTING UP FUNCTION ......................................................................................................................... 11
4 MAINTENANCE .............................................................................................................................................. 12
4.1
CLEANING AND VACUUMING THE PRINTER ............................................................................................... 12
4.2
CLEANING THE PAPER ROLLERS............................................................................................................. 12
5 TROUBLESHOOTING.................................................................................................................................... 13
5.1
PRINT QUALITY PROBLEMS AND SOLUTIONS ........................................................................................... 13
5.2
PAPER HANDLING PROBLEMS AND SOLUTIONS........................................................................................ 14
5.3
OPERATING PROBLEMS AND SOLUTIONS................................................................................................. 14
5.4
PRINTER FAILURES ................................................................................................................................ 15
5.5
ERROR INDICATIONS ON LEDS ............................................................................................................... 15
5.6
DIAGNOSTIC FUNCTIONS ....................................................................................................................... 15
5.7
FIRMWARE UPDATE(待软件确认是否 OK) ............................................................................................. 16
6 GENERAL SPECIFICATIONS ....................................................................................................................... 17
FCC STATEMENT ............................................................................................................................................. 19
DASCOM REPRESENTATIVES ....................................................................................................................... 20
Symbols used
Important information is highlighted in this manual by two symbols.
CAUTION highlights information which must be observed in order to
prevent injuries to user and damage to the printer.
NOTE highlights general or additional information about a specific topic.
1 Unpacking Guide




Place your packaged printer on a solid base.
Make sure that the “Up” symbols point in the correct direction.
Open the packaging, lift the printer out of the cardboard box and remove the remaining
packaging material.
Check the printer for any visible transport damage and missing items. If you find any
transport damage or if any accessories are missing, please contact your dealer. The
following items should be included:
o Printer
o Paper feed knob
o Sheet feeder
o Power cord
o Ribbon cartridge
o CD-ROM
o Installation Guide
Remove the packaging materials from the printer as follows:
1. Remove all the visible tapes on the front cover and the tractor.
2. Open the front cover of the printer.
3. Remove the shipping cardboard from around the print head.
4. Install the paper feed knob.
1.1 Placing the Printer
Place the printer on a solid, flat, stable surface; ensuring that the printer is positioned in such a
way that it cannot move, and that there is easy access to the control panel and paper input
devices. Also ensure that there is enough space for sufficient ventilation and for the printed
output.
When selecting the printer location, observe the following additional instructions:







Never place the printer near to any flammable gas or explosive substances.
Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near a
window, protect it from the sunlight with a curtain.
When connecting a computer to the printer, make sure the maximum recommended cable
length is not exceeded.
Ensure sufficient distance between the printer and any heating devices/radiators.
Avoid exposing the printer to extreme temperature or air humidity fluctuations. Avoid
exposure to dusty environments.
It is recommended the printer is installed in a position which reduces noise exposure to the
work place during printing.
The socket-outlet shall be installed near the equipment and shall be easily accessible.
1.2 Printer Components
Component
Function
Top Flap
Proect the printerhead and other parts inside .And reduce noise.
Paper Guides
Print Head
Adjust positioning of single sheet paper.
24-pin printing mechanism
Head Gap Lever
Paper Feed Lever
Adjusts the gap between the print head and various form thickness.
Shows printer status, for printer setup.
Two positions: = continuous forms; = single sheet paper
Paper Feed Knob
Manual feed or vertical positioning of paper
Power Switch
Power printer ON or OFF
Ribbon Cartridge
Install ribbon in the printer.
Ribbon Frame
For guiding ribbon installation on print head.
Tractors
For feeding and adjustment of continuous forms.
Power cord
Interface
Connect the printer and power socket.
Connects interface cable from the host.
Control Panel
2 Setting Up Printer
2.1
Install Ribbon
1. Switch off the printer.
2. Take off the Front Flap as shown in below picture.
3. Move the Head Gap Lever forward to the most open position, labeled Ribbon. This is to
make the biggest gap between the print head and the print bar.
4. Move the printhead to the middle position by hand carefully.
5. Remove the old Ribbon Cartridge before you install the new Ribbon Cartridge.( Skip this
step and operate the next step if you install the ribbon for the first time.)
6. Install the Ribbon Cartridge as shown below. Install the recess position labeled ① and ②
on ribbon cartridge into the printer mounting. Press the ribbon cartridge slightly in order to
make it installed successfully.
7. Pull out the Ribbon guide which is mounted on the Ribbon Cartridge. Press the ribbon
guide onto the print head. Turn the ribbon knob in clockwise direction till the ribbon fabric is
taut. Move the carriage left and right to ensure the carriage and ribbon fabric can move
smoothly.
8. Move the Print Gap Lever back to the original position to make the gap between printhead
and platen back to the original situation.
9. Close the Top Flap. When the Top Flap is closed, the Top Flap can avoid dust and reduce
printing noise when the printer is working. Opening the Top Flap is just for Ribbon
installation and adjustment.
Note on Ribbon Cartridge Removal:
1) Eject any paper loaded in the printer.
2) Turn off the printer power.
3) Set the gap lever to the most open position labeled “RIBBON”.
4) Open the front cover.
5) Move the carriage to the middle. Be careful not to touch the print head if
printing had just been performed, as the print head may be hot.
6) Remove the blue ribbon frame from the print head.
7) Use fingers to take hold of the handle on the ribbon cartridge firmly, and pull
the cartridge towards you to unlatch it. Some force may be needed to unlatch the
cartridge.
8) Remove the ribbon fabric from the print head carefully without entangling it.
2.2
Install the Sheet Feeder
As shown in the picture below, ensure the sheet feeder fingers fit into the slots in front of the
printer. Push in the sheet feeder until its sides latch on the fixed bolts in the printer. The sheet
feeder is now installed successfully.
To remove the sheet feeder, use one hand to hold the printer and the other hand to pull and
unlatch the sheet feeder.
2.3
Connecting the Interface Cable
The 36-pin Centronics parallel and USB ports are located at the rear of the printer.
IMPORTANT: Make sure the printer and the computer are switched off before connecting or
disconnecting the interface cable to prevent electrical damage to the interface ports.
2.4 Connecting the Mains Power
Checking the printer voltage
Make sure that the device has been set according to your country’s power supply voltage. To
do this, check the rating plate at the back of the printer. Contact your dealer if the setting is
incorrect.
Never switch on the printer if the voltage setting is incorrect; this may result in electrical damage
to the printer.
Connect the power cord to the power inlet of the printer. Connect the power cord plug to a
mains socket. Switch on the printer.
3 Control Panel Operation
3.1 Keys and LEDs
There are 4 keys on the Control Panel, from right to left:【Online】key、
【LF/FF】key、
【Tear-off】
key and【Load/Eject】key. Meanwhile, there are 4 LEDs, from right to left:〖Online〗LED、
〖Speed〗LED、
〖Tear-off〗LED、
〖Power/Paper out〗LED, The Control Panel is shown as below:
Instruction for each key and each LED:
 LED
1)〖Online〗:
2)〖Speed〗:
3)〖Tear-off〗:
4)〖Power/Paper out〗:
On when the printer is active to receive and print data from the
host; off when it is off-line;
On, off, or flashing when the active print quality is NLQ, LQ or
Draft, respectively.
On: Current status is tear-off; Off: Current status is normal.
On when the printer is active to receive and print data from the
host; off when it is off-line.

Keys
1、
【Online】Key
a) The printer can be set online or offline by this key.
When the printer is at online status, press this key one time to switch the printer to offline
status, And this Online LED is off. Press this key again to switch the printer to online status.
And this Online LED is on.
b) When the paper is not loaded or paper out, and the printer is offline. Power LED is
flashing; After the paper is loaded, the printer will be reset to online status, Power LED is on.
The printer is available. If the paper is at tear-off position, press this key to eject the paper
to starting print position.
2、
【LF/FF】Key
When the print is at Online/Offline status, paper will be fed one line forward when press this
key one time, pitch is 1/6 Inch. If continuous form is used, by holding down this key, the
printer will initially feed a few lines and then perform a form feed. If the paper is at tear-off
position, press this key to feed the paper to top-off-form position.
3、
【Tear-off】Key
Press this key to adjust the status according to what kind of paper is used:
1) Tractor feed mode and paper loaded, feed the paper to tear-off position.
2) Tear-off status , press any key to feed paper to top-off-form position
4、
【Load/Eject】Key
When press this key, the printer will act differently based on different paper.
When the paper is loaded (Online/Offline)
 When cut sheet is used, printer will eject paper from front automatically.
 When continuous paper is used, printer will eject paper from rear automatically. If it is
necessary, you can press this key again and again to eject paper until paper is left the
print bar.
When the paper is on tear-off position, printer will eject paper to starting print position.
3.2 Starting up function

Self checking
When the printer is power off, hold down the 【Online】 key and turn on the printer . After
restoration of the printhead is finished. Please load paper and then the printer will start
self-checking.
The printer will print the version number of the firmware first, and then print current
parameter setting and test needles. After then, the printer will printer the list of character
set.
Continuous paper with width of 10 inches is recommended as self-checking requires
whole printing width and many lines are printed.
4 Maintenance
Your printer requires very little care. Occasional cleaning and replacement of the ribbon
cartridge are all that is required. Cleaning is recommended approximately every 6 months or
300 hours of operation, whichever is sooner. Lubrication of the printer is not usually necessary.
If the print head carriage does not move smoothly back and forth, clean the printer in the
manner described in this chapter. If the problem continues, contact your dealer to determine
whether lubrication may be necessary.
Switch printer off and unplug the power cord from
the mains before doing any maintenance work.
Cleaning
The
housing and the cover of the printer help protect it against dust, dirt, and other
contaminants. However, paper produces small particles that accumulate inside the printer.
This section explains how to clean and vacuum the printer and how to clean the paper bail
rollers. It is easier to clean the printer when the cover is open.
4.1 Cleaning and Vacuuming the Printer
If the print head carriage does not move smoothly back and forth or paper particles have
accumulated in the printer, clean the printer.
To clean and vacuum the printer:
1. Remove any paper from the printer. Make sure that the power is off, and then disconnect
the printer power cord.
2. Using a soft vacuum brush, vacuum the exterior of the printer. Also vacuum the cut sheet
edge.
3. Use a soft, damp cloth to wipe the exterior of the printer, including the cover. A mild
detergent may be used. Do not use solvents, kerosene, or abrasive cleaning materials that
may damage the printer.
4. Open the cover of the printer and remove the ribbon cartridge. Using a soft vacuum brush,
gently vacuum the platen, the print head carriage and shaft, and surrounding areas. You
can easily slide the print head to the left or right when the power is off. Be careful not to
press too hard on the flat head cable that extends from the print head carriage.
5. Re-install the ribbon cartridge.
6. Remove the single sheet feeder and clean the form tractors and the surrounding areas.
7. Re-install the single sheet feeder.
4.2 Cleaning the Paper Rollers
Clean the platen and paper bail rollers occasionally or when stains or smudges appear on the
paper. Use a mild detergent as appropriate. Do not use alcohol to clean the platen or the
rollers. Alcohol may cause the rubber to harden.
To clean the rollers and the platen:
1. Apply a small amount of water to a soft cloth. Avoid spilling liquid inside the printer.
2. Place the cloth against the platen and manually rotate the paper feed knob.
3. Repeat this procedure for each roller.
4. To dry the platen, place a dry cloth against the platen and the rollers and manually rotate
the paper feed knob.
5 Troubleshooting
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve
them. If you encounter problems that you cannot resolve, contact your dealer or service
partner for assistance.
5.1 Print Quality Problems and Solutions
Problem
Solution
• Make
Printing is too light or too
dark.
Smears and stains appear
on the page.
Printing is erratic or the
wrong characters are
printed. Many “?” or
unexpected characters are
printed.
The page is blank.
Printing is vertically
misaligned (jagged).
The top margin is wrong.
Lines are double spaced
instead of single spaced.
The printer overprints on the
same line.
The next print line starts
where the previous line
ended instead of at the left
margin.
sure that the ribbon cartridge is properly
installed and that the ribbon feeds smoothly.
• Replace the ribbon if necessary.
• Make sure that the print gap lever is set for the
thickness of your paper.
• Make sure that the print gap lever is set for the
thickness of your paper.
• Check for ribbon wear. Replace the ribbon if
necessary.
• Check whether the tip of the print head is dirty. Clean
the head with a soft cloth if necessary.
• The print head may need to be replaced.
• Make sure that the interface cable is securely
connected to both the printer and computer.
• Make sure that the printer driver selected in your
software is the same as the emulation selected on the
printer.
• Check the length of the interface cable. (Maximum
Parallel & USB: 2 meters)
• Try another interface cable.
• Make sure that the ribbon cartridge is properly
installed.
• Make sure the gap lever is set correctly.
Use the printer's vertical alignment function to check
the vertical print alignment. If necessary, adjust the
print alignment.
• Check the application top margin setting.
• Adjust the Top Margin setting in Page Setup menu if
necessary.
Change the Auto LF setting in the System Setup menu
to No.
Change the Auto CR setting in the System Setup menu
to No.
Change the Auto CR setting in the System Setup menu
to Yes.
5.2 Paper Handling Problems and Solutions
Problem
Paper cannot be loaded or
fed.
Paper jams while loading.
Paper jams while printing.
Paper slips off the forms
tractors or the perforated
holes of the paper tear
during printing.
Solution
• Make sure that the paper select lever located on the
top right of the printer is set correctly. Move the lever to
the front for single sheets or to the rear for continuous
forms.
• Make sure that the paper covers the paper-out
sensor.
• Turn off the printer and remove the jammed paper.
Remove any obstructions from the paper path.
• Make sure that the Print Gap lever is set for the
thickness of your paper.
• Make sure that the paper is not folded, creased, or
torn.
• Make sure that the left and right tractors are set so
that the continuous forms are stretched taut.
• Turn off the printer and remove the jammed paper.
Remove any obstructions from the paper path.
• Make sure that the Print Gap lever is set for the
thickness of your paper.
• For continuous forms, make sure that the incoming
and outgoing paper stacks are correctly placed. Paper
should feed straight.
Make sure that the forms tractors are positioned
correctly for the width of your paper and that the
perforated holes of the paper fit directly over the tractor
pins.
5.3 Operating Problems and Solutions
Problem
Solution
• Check whether the mains voltage is correct.
• Make sure that the power cord is securely connected
to both the printer and the mains power outlet.
• Make sure that the power outlet is functional. If not so,
The power does not turn on.
use other outlet.
• Turn the power off. Wait a minute and then turn the
printer on again. If the printer still has no power, contact
your dealer.
• Make sure that the Online indicator is lit.
• If you use the interface cable, make sure it is securely
connected to both the printer and the computer.
• Make sure paper is loaded.
• Run the printer Status Page. If printing executes
The printer is on but it will not
normally, the problem is caused by: the interface, the
print.
computer, incorrect printer settings, or incorrect
software settings.
• Make sure that the printer driver selected in your
software is the same as the emulation selected on the
printer.
Paper select lever error
If paper is loaded and the paper select lever is moved
to the incorrect position, the printer turns offline, and
the buzzer sounds continuously. Switch the paper
select lever back to its correct position.
5.4 Printer Failures
A user cannot generally resolve a problem involving defective printer hardware. Power off and
on again the printer to recover any fatal error. If the problem cannot be resolved, contact your
dealer or service partner.
5.5 Error Indications on LEDs
Error Description
Power
Tear-off
Speed
Online
Buzzer Sound
Print head hot
Flashing
No change
No change
Flashing
None
Paper path switching trouble
Flashing
No change
No change
Flashing
continuously
Paper jammed
Flashing
No change
No change
On
One long buzzing
Paper out
Flashing
No change
No change
Off
One short buzzing
Carriage return error
Off
No change
No change
Flashing
Continuously
Code stripe read error
Off
Off
Off
Flashing
Continuously
Front feed Sensor trouble
Flashing
No Change
No change
Off
One short buzzing
Paper width Sensor trouble(either)
Flashing
No change
No change
Off
None
Printhead Sensor trouble
Off
Off
Off
Flashing
None
5.6 Diagnostic Functions
The printer diagnostic functions are Self-Test page, hex-dump mode and print alignment
adjustment.

Self-Test page: Tells you whether the printer hardware is functioning correctly. If the
printer hardware is functional, any problems you are having are probably caused by
incorrect printer settings, incorrect software settings, the interface, or the computer.

HEX-DUMP MODE: Allows you to determine whether the computer is sending the
correct commands to the printer, and whether the printer is executing the commands
correctly. This function is useful to programmers or others who understand how to
interpret hex dumps.

PRINTING ALIGNMENT ADJUSTMENT: Allows you to check and, if necessary, correct
the printer’s vertical line print alignment in bi-directional mode.
5.7 Firmware Update
Sometimes it is necessary update the firmware to solve a problem. The latest firmware file
may be obtained from your dealer or downloaded from our website www.dascom.com. Before
upgrading firmware, it is strongly recommended to print the Main Menu page to keep a record
of the old settings.
Note: Firmware update should only be performed by an authorized service person. We
disclaim any responsibility for any damage caused if it is performed by any other person.
To load new firmware, proceed as follows:
1. Switch off the printer. Connect your PC to the parallel port on the printer.
2. Press and hold down 4 keys while powering on the printer.
3. Alternate flashing of L3 and L4 LEDs indicates printer is ready for firmware update.
4. Go to the DOS prompt window. Copy the firmware file (with extension .MOT) to your
printer as follows:
COPY /B .mot PRN
5. When new firmware is being received, L3 and L4 will flash together, followed by L1 and
L2 flashing together.
Note: Do not interrupt the downloading process to prevent possible flash memory
corruption.
6. When downloading is completed, the carriage returns to home position. Printer
initializes normally.
6 General Specifications
Item
Printing method
Printing direction
Printing speed
Print head
Character set
Character font
Character pitch
Column
Print matrix
(Reference)
Paper handling
Paper thickness
Paper size
Paper weight
Copy capability
Paper through
speed
Form length
Ribbon
Description
Serial impact dot matrix
Bi-Directional logic seeking character, graphics
Bi-Directional or Uni-Directional selection
LQ (cps) NLQ (cps) Draft(cps)
HS
Draft(cps)
None
450
10 cpi@china
100
200
300
10 cpi@OS
100
200
300
24 Wires / 12x2 column
Wire Dia. 0.2mm
Life
300 million Strokes/Wire *Use original ribbon
14 international character sets + one legal character set
Draft
10, 12, 15, 17.1, 20
Bank Draft
10, 12, 15, 17.1, 20
Roman
10, 12, 15, 17.1, 20cpi and proportional
OCR-A
10cpi in NLQ and LQ
OCR-B
10cpi in NLQ and LQ Courier, Gothic, SanSe
rif, Prestige elite, Script, Orator, bold
all in NLQ and LQ style and 10, 12, 15, 16.6, 17.1, 20cpi and
proportional
10, 12, 15, 17.1, 20cpi, Proportional
6.67, 7.5cpi
CPI 10
12
15 17.1
20
80
96 120
136
160
Chinese character
CPI 6.67 7.5
53
60
10CPI
12CPI
DP 12H x 24V
10H x 24V
LQ 36H x 24V
30H x 24V
Graphics H. 1/60, 1/80, 1/90, 1/120, 1/180, 1/240, 1/360
V. 1/180, 1/360
Feed method
: Friction / Push tractor / Roll paper(TBD)
Paper pass
: Cut sheet (Rear in Top out )
Fanfold paper (Rear in Top out)
Cut sheet/Fanfold paper
: 0.065 ～ 0.14mm
Copy paper
: 0.06 ～ 0.065mm
* Maximum Total 0.52mm
Cut sheet
: 3.75 ～10.5inch(W) x 4.5 ～14.3inch(L)
76 ～267mm(W) x 114.3 ～ 363.2mm(L)
Fanfold paper
: 3.75 ～10.5inch(W) x 4.5 ～22.0inch(L)
76 ～267 mm(W) x 114.3 ～ 363.2 mm(L)
Cut sheet/Fanfold paper :52~100gsm
Copy paper
: 40~56gsm
Normal mode : Original + 0~3P
Copy mode
: Original + 4-6P (2 pass printing)
33.3ms (1/6inch line feed)
8 inch/s(Continuous feed)
1 to 22 inches programmable by 1/360 inch unit
10million characters at 10cpi,Draft (with ribbon holder)
RAM
Factory Optional
Units
Emulation
Noise
Operation panel
External
dimensions
Ambient
condition
Power supply
Power cord
ESD
Reliability
Safety marks
Others
Memory: 8M byte (Input buffer:128Kbytes)
USB 2.0 (Full-speed only)
Option:
RS-232C DB9F
Centronics IEEE1284 Compatible \ Nibble mode parallel
LAN RJ45
Bluetooth
WiFi
ESC/P2 、OKI
Approx TBD dB(A) （LQ Mode） ISO7779 (ISO Standard)
4 keys + 4 LEDs
369 (W) x 283.3 (D) x 130(H) mm (Excluding knob)
Weight: TBD kg
Temperature
: +5～+35ºC Operation
-20～+55ºC Storage
Humidity
: 10～80%RH Operation (Non condensing)
5～85%RH Storage (Non condensing)
AC 230V (180～264V) / 50Hz to 60Hz
Non-detachable cord（detachable cord as option）
Comply with IEC801-2
Contact discharge : 4kV
Air discharge
: 8kV
MTBF 10,000 hour (Excluding print head)
MTTR 20 minutes or less
CE,UG,FCC
Optional:
FCC STATEMENT
Changes or modifications not expressly approved by the responsible for compliance could
void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
DASCOM REPRESENTATIVES
GERMANY
DASCOM Europe GmbH
Heuweg 3
D-89079 Ulm
Deutschland
Tel.: +49 (0) 731 2075 0
Fax: +49 (0) 731 2075 100
www.dascom.com
UNITED KINGDOM
DASCOM GB Ltd
Hart House,Priestley Road,
Basingstoke, Hampshire
RG24 9PU, England
Phone: +44 (0) 1256 481481
Fax: +44 (0) 1256 481400
www.dascom.com
SINGAPORE (ASIA PACIFIC)
DASCOM AP Pte Ltd
21 Bukit Batok Crescent
#29-81,WCEGA Tower
Singapore 658065
Phone: +65 6760 8833
Fax: +65 6760 1066
www.dascom.com
AMERICAS
DASCOM Americas Corporation
421 W. Main Street, Waynesboro, VA 22980, USA
Phone:+1 (877) 434 1377
www.dascom.com
FRANCE
DASCOM Europe GmbH
117 Avenue Victor Hugo
92100 Boulogne-Billancourt
France
Phone: +33 (1) 73 02 51 98
www.dascom.com
CHINA
JIANGMEN DASCOM COMPUTER
PERIPHERALS CO., LTD
No.399, jinxing Road,
Jianghai District Jiangmen,
P.R. China
www.dascom.com
“All rights reserved. Translations, reprinting or copying by any means of this manual complete or in part or in any
different form requires our explicit approval. We reserve the right to make changes to this manual without
notice. All care has been taken to ensure accuracy of information contained in this manual. However, we
cannot accept responsibility for any errors or damages resulting from errors or inaccuracies of information
herein.”
© 2014 DASCOM

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