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The dorma+kaba Customer Magazine | N° 01 / 2016

P. 04
Leveraging trust in a growth market
dorma+kaba well equipped for
the future

P. 12
Smooth operations at school
A new access system for
La Salle Bonanova in Barcelona

P. 10
Revolving at spiraling heights
The Shanghai Tower is an impressive
building in every respect

P. 14
Simple hotel room access
Physical and virtual access
management

dorma+kaba

MY ACCESS

Editorial
dorma+kaba starts promisingly

Much has happened since the merger of the two companies Dorma and Kaba on September 1, 2015. Since July 1
of this year, dorma+kaba has been operating in its new
structures and processes. As one of the global top three
companies in our industry, we offer you access to buildings and rooms with comprehensive products, solutions
and services – from a single source.
Our aim is to make the lives of customers and users
more secure and simple at every phase of development –
from planning to maintenance. dorma+kaba stands for
security, sustainability and reliability, with more than
150 years of experience and millions of installed products
worldwide. And to ensure this remains the case, we
continue to invest significantly in innovation and product
development. Developing solutions to meet your demands and to fulfill your expectations – this remains our
first priority.

Imprint
PUBLISHER
dorma+kaba International Holding AG,
Rumlang (Switzerland), www.dormakaba.com
EDITOR
dorma+kaba Group Communications
Reproduction is subject to permission from
dorma+kaba
My Access is published in spring and
autumn in English and German. dorma+kaba,
dormakaba, Kaba®, DORMA®, Com-ID®,
Ilco®, La Gard®, LEGIC®, SAFLOK®, Silca®, etc.
are registered trademarks, CardLink™,
TouchGo™, PowerStar™, etc. are trademarks
of the dorma+kaba Group. Due to countryspecific marketing constraints, some
dorma+kaba Group products and systems
may not be available in every market.

Find out which global drivers make our market a growth
industry, how dorma+kaba positions itself and the added
value it brings to our customers in “Leveraging trust in a
growth market” on page 4. With about 16,000 employees
and numerous cooperation partners, we serve our customers and partners locally in more than 130 countries.
From the Shanghai Tower with comprehensive access
and security solutions to hotels worldwide and the optimization of operations at La Salla Bonanova school in
Barcelona – discover highlights from our extensive product
portfolio and diverse services. And learn more about
harmonization of the dorma+kaba product design, which
will bring more than simply aesthetic advantages.
And not least, experience our new brand with this
magazine. Immerse yourself in the world of dorma+kaba!
Kind regards

Riet Cadonau, CEO dorma+kaba
02

N°01 / 2016

Contents

04
Leveraging trust in
a growth market
dorma+kaba well equipped
for the future

09
12

dorma+kaba offering

17

Flexibility at all times
Horizontal sliding walls from
dorma+kaba

Smooth operations at school
A new access system for
La Salle Bonanova in Barcelona

A sweet Dutch answer
Integrated access control solution

10
Revolving at spiraling heights
The Shanghai Tower is an impressive building in every respect

14
Simple hotel room access
Physical and virtual access
management

18

The world’s most modern restroom
dorma+kaba equips project in
Stockholm

19

Service success
Australia and New Zealand reaches
millionth milestone

21

Keys for the mobile-minded
Distributing access virtually
Anti-theft protection 2.0
Manage locks remotely in multiple
locations

22

Invisible and silent
Privacy and space with movable walls

23

Kaba exivo
Simple access control

24

Order Silca products with an app
Four-in-one control
Simple elegance, easy installation
The manual sliding door system
for any situation

25

26
Merging design
Harmonization of product
design and technology brings
many advantages
03

N°01 / 2016

Leveraging trust
in a growth market
dorma+kaba well
equipped for the future
The market environment in which dorma+kaba
operates is essentially a favorable one.
The global air travel segment and its specific
requirements offer a good example of the
potential available.
With more than three billion passengers a
year and revenues of more than USD 500
billion, air travel worldwide generated more
income last year than ever before. The air
travel industry is one of the main drivers of
global networking, promoting both trade
and tourism. The world is shrinking, and this
industry is a primary mover.
Once at the airport, travelers expect fast
processing times and convenient control
procedures, such as autonomous scanning
of tickets and passports. To minimize
congestion at the check-in desk and security
gate, advanced systems are required
that keep the flow of passengers, visitors
and airport personnel not only efficient
but, above all, safe and secure. The increasing
need for security is all around us. Operators
protect their offices, hotels, shopping malls
and sports centers against unauthorized
access. And more and more private individuals are resorting to similar safeguards –
implementing investment that in many countries may even be state-subsidized.

The global umbrella
brand was presented
to the world on July 1
this year

However, the market for access solutions is
not driven solely by the growing need for
security. Four further mega trends indicate
positive potential going forward. Globally,
there is a general increase in prosperity,
particularly in the emerging markets with

their growing middle classes – and with this
comes the desire for additional protection.
At the same time, the average life expectancy
of the population in the west and also in,
for example, China is steadily rising. This is
driving demand for barrier-free solutions in
public buildings and private residences alike in
order to enable people of advanced age to
access areas with ease and therefore retain
a degree of independence.
Urbanization around the world is leading to
a growing number of million-plus cities and
conurbations with exacting requirements for
increasingly complex infrastructure and
residential facilities, industrial parks and public amenities. Both buildings and property
sites have to be protected, while pedestrian
traffic flows need to be controlled efficiently
and with a minimum of fuss. Not least,
technological development is revolutionizing
virtually every conceivable sector and segment: from digitization and the permanent
change in user behavior, communications,
business models and distribution channels to
the independent interaction of products;
for example, through the Internet of Things.
Finally, innovations are developing at breakneck speed, breaking down inter-trade
and industry boundaries, not least in relation
to building technology.
All these factors contribute to increasing
demand for smart and secure access solutions. And the new dorma+kaba Group
with its comprehensive portfolio of products and services backed up by a global
05

dorma+kaba

MY ACCESS

01

presence is destined to play a key role in
this growing market.
A long tradition based on trust
The dorma+kaba Group, headquartered in
Switzerland, came into being as the result
of the merger between the two traditional
firms Dorma and Kaba on September 1,
2015, and has since applied its efforts to
extending the many years of individual
success within the market for access and
security solutions.

01
Once at the airport,
travelers expect
fast processing times
and convenient
control procedures

dorma+kaba currently holds the number
three position within the industry worldwide,
generating sales of more than CHF 2 billion
per year with a workforce of about 16,000
employees, and branches and subsidiaries
in 50 countries. Customers in more than
130 countries benefit from its comprehensive
product range and the extensive services
that it offers.

Innovative smart access
The company’s new umbrella brand was presented to the world on July 1 this year. It
represents trust, communicating to customers a positive image of all that dorma+kaba
stands for and reinforcing the positivity of
trustworthy reliability inherent in its DNA.
Top priority has been allocated to ensuring
the provision of reliable products and solutions that exemplify quality down to the last
detail. The merged product portfolio is continuously further developed along these lines
in order to meet the ever-changing requirements of customers across the board.
Security, convenience and ease of operation
are among the key criteria applied to secure
value-adding benefits for customers and
users. By committing to these principles,
dorma+kaba intends to both further extend
mature partnerships for the benefit of
both sides, and to establish new ones that
offer dynamic development.
06

N°01 / 2016

dorma+kaba is becoming synonymous with
smart and secure access – for advanced,
intelligent access control technology.
Consequently, innovations take on particular
importance within the company. Between
4 % and 5 % of its annual sales revenue is
spent on the development of future-aligned

“We aim to be the
innovation leader
within our industry.”

carried out last autumn, the majority of respondents expressed their great satisfaction
with both companies and their products.
With above-average frequency, customers
cited high credibility, reliability, good service,
high quality and good technical support.
dorma+kaba focuses on continuing these
partnerships and on building trust in the
drive for joint success going forward. It aims
to enhance its reputation as provider of
the best quality within a given application
environment – a reliable partner capable of
solving all problems relating to access safety
and security. Outstanding and reliable
products, appealing design, committed and
experienced employees and direct, close
contact with customers are all facets that
feed into this commitment.

products, solutions and services. Dr. Andreas
Häberli is Chief Technology Officer of the
new Group and as such is responsible with
his team for the innovation process within
the company: “Only innovative teams capable
of developing outstanding solutions and
technologies are likely to succeed in the market place going forward. It is essential to
observe the trends and requirements of the
market very closely and to respond to these
in good time and in an appropriate manner.”
He sees many advantages for his unit in
the merger: “We are pooling the resources of
Dorma and Kaba, sharing experiences and
developing products across previous boundaries. We aim to be the innovation leader
within our industry.”

Secure access and everything for the door
from a single source
The respective Dorma and Kaba product and
service portfolios fit together very well. The
shared vision of developing innovative, smart
and secure access solutions for the buildings
of the future has united two high-performing
partners as a global entity bonded by expertise in the provision of intelligent and secure
products and solutions. The Group’s portfolio
not only contains Dorma and Kaba but also
other valuable brands, including, for example,
Farpointe Data, Madinoz, La Gard and
Saflok for Access Solutions; for Key Systems,
proven brands such as Silca, Ilco and
Advanced Diagnostics; and for Movable
Walls Modernfold and Dorma Hüppe.

Many products from dorma+kaba already
apply state-of-the-art technology. A good
example is the development of the webbased access solution Kaba exivo. Customers
can individually plan, configure, personalize
and install an access control system based on
a dynamic approach to permission allocation,
as is described on page 23.

The comprehensiveness of the offering is
well illustrated by the example of the airport.
There, passengers, visitors and personnel
expect fast and convenient processing procedures despite a significant increase in security
processes. Waiting times at the control points
need to be kept as short as possible to avoid
the formation of long queues. In addition,
architects and specifiers expect an open and
enticing design concept.

With this networked solution, dorma+kaba
has adopted the position of service provider
and is an industry pioneer in the digitization
field, with a future-aligned business model
along the lines of “access control as a service”.
dorma+kaba as a reliable partner
Both Dorma and Kaba have maintained longterm partnerships with their customers going
back several decades. In a customer survey

dorma+kaba offers Airport Solutions from
a single source, capable of meeting the
full range of associated requirements. All its
products combine safety, security, convenience and design excellence: from the
automated boarding card control system
based on sensor gates and barriers for
airport personnel through to non-contact
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access control with automated doors in
the VIP area. Transparent horizontal sliding
walls provide an excellent full-width shop
window to exhibit the range of goods
available in the airport shop. And should
the need arise, emergency escape systems
serve to facilitate efficient evacuation.
For airport operators, such automated
systems ensure effective, cost-optimized
procedures and smooth operation. And
with its extensive network of branches, subsidiaries and international partners,
dorma+kaba is further able to offer expert
support on all continents.

dorma+kaba CEO Riet Cadonau explains
the idea driving the products and services
of the new company as follows: “We constantly ask ourselves how we can further
develop our products and services so that
customers are able to work with them
as easily and simply as possible. We strive
to find solutions that are so simple and
ingenious people ask themselves why it
hasn’t been done before.”

The new dorma+kaba Group
•

The many and varied application possibilities
available with dorma+kaba products in
airports and in many other types of building
can be experienced anywhere in the world
with the aid of the award-winning app
360° City. In this virtual 3D world, users are
provided with an accurate overview of
the solutions and fields of application covered by dorma+kaba. The app lists features
and benefits, provides drawings, offers
finish and material configuration functions,
and contains many other useful items
of information.

•
•
•
•
•
•

Top three position in the global market
for security and access control solutions
for building and room protection
Annual sales of CHF 2 billion
Established company group with more
than 150 years of experience
About 16,000 employees worldwide
Headquartered in Rumlang near Zurich,
Switzerland
Branches, subsidiaries and production
facilities in more than 50 countries
Local partners in 130 countries

Further information
Wide-ranging, smart service solutions
Besides a comprehensive offering, customers also regard a well-functioning customer
service as an essential prerequisite. A defective automatic door at a shop entrance
that stops customers from entering the
store may result in lost sales. The faster the
door can be repaired, the better. Here again,
dorma+kaba offers its customers smart
access with an intelligent approach to problem solving. In Germany, for example, a
new free service app for building operators
enables users – with just a few clicks – to
quickly and easily report the damage to
a sliding door, revolving door or automatic
swing door. The user simply scans in the
barcode at the door or enters the service ID
number, describes the problem and
hits “Send”. The customer service unit of
dorma+kaba receives the information
instantly and contacts the customer as
soon as possible.

For further information relating
to the dorma+kaba Group, go to
www.dormakaba.com.
The corporate brochure is also
available to download.

08

dorma+kaba offering

Master Key Systems
Optimal security with
flexible allocation of
access rights – for the
best possible control,
low costs and greater
convenience.

Door Hardware
Long-life, attractive
door technology
solutions – for greater
on-site convenience,
easy assembly and
reliable functionality
from a single source.

Entrance Systems
Automated access
solutions – for
convenient, automated
building access.

Electronic Access & Data
Electronic access
control and workforce
management – for
efficient access
management, security
and data collection.

Lodging Systems
Hotel locks and locking
systems as well as access
management solutions
for holiday homes – for
reliable yet convenient
and efficient protection
of all kinds of property.

Safe Locks
Security locks – for
optimal protection
of goods, valuables,
information or
hazardous substances
against unauthorized
access.

Interior Glass Systems
High-quality system
solutions made from
glass – for a wide
range of everyday and
office applications.

Key Systems
Key blanks and keycutting machines as well
as automotive solutions
ranging from vehicle
keys up to programming
devices – for every
access situation.

Movable Walls
Flexible, efficient
partition wall solutions –
for individual space
configuration in
hotels, conference
centers, studios and
other venues.

Services
Tailor-made services
and customized
maintenance – for the
long-term functional
integrity of all types
of access and security
solutions.

dorma+kaba

MY ACCESS

Revolving at spiraling heights

01

The Shanghai Tower is an impressive
building in every respect

01
With a height of 632
meters and 128 floors,
the Shanghai Tower is
China’s tallest building

Shanghai is a city of superlatives: with approximately 24 million inhabitants, it is
not only one of China’s biggest cities, but also
one of the largest on the Asian continent.
Shanghai is a popular tourist destination renowned for its historic landmarks, museums
and theatres, nightlife and its extensive
skyline, with many breathtaking skyscrapers.
The newest and most impressive addition
to the latter is the Shanghai Tower, in itself

a super building to the core. With a height of
632 meters and 128 floors, it is China’s tallest
building and is surpassed in height only by
the Burj Khalifa in Dubai.
Construction work on the tower started
in 2008 and was finished in 2015. It achieved
the LEED Platinum standard (LEED =
Leadership in Energy and Environmental
Design) with a reduction of its carbon foot10

N°01 / 2016

print using advanced design techniques.
The key strategy in achieving this is the double-layered facade around the tower. This
additional skin insulates and reduces load on
the climate control systems while letting in
natural light. The areas between the two
facades are landscaped with lush greenery
for a cooling environment, creating living
spaces for its occupants.

lanes of Argus HSBs and Charon HSDs at
elevator entrances on multiple floors, more
than 2,700 different types of door closers,
about 135 complete swing doors, 150 automatic door devices, 2,000 door handles,
locks and hinges, various e-locks, cards and
readers, and last but not least 53 revolving
doors, from the ground floor up to floor 121,
532 meters above sea level.

Due to the special design of the tower’s facade, which completes a 120° twist, the
wind load on the building is reduced by 24 %.
That in turn reduced the use of structural
steel by 25 % compared with a conventional
design of similar height. Furthermore, the
double-layered facade is designed to collect
rainwater for air conditioning and the
heating system.

Playing a sustainable role
Reduction of the building’s carbon footprint
was one of the main considerations during
the planning phase. This is why revolving
doors play such a vital role when planning
such huge buildings, as they offer superior
insulating capabilities compared with other
door types. Thus, revolving doors are the
natural choice for the entrances into the living
spaces, and a large number of them were
needed: 53 units in total, most of which were
custom-designed just for this project, based
on input from the architect.

Reliable and capable partner
On its 128 floors, this super tower hosts
different residential and commercial areas,
such as hotels, offices, shops and bars –
all in need of smart and secure access. As
dorma+kaba has an international reputation
of being able to handle big projects – for
example, it provided comprehensive access
solutions for the Burj Khalifa – a wide range
of the company’s products and solutions
can be found in the Shanghai Tower as well:
physical access systems, comprising several

As revolving doors are usually installed in
the later phases of such massive construction
projects, it meant that the 53 doors had to
be delivered in a very short time frame. Due
to the relative proximity of the construction
site and dorma+kaba’s Suzhou plant, special
transport frames were used in order to
shorten dispatch times and save on wood
packaging materials.
Furthermore, transport of large pieces of
equipment to such heights in an environment
under construction comes with its own logistical challenges: the doors had to be packed
to fit into the elevators, with multiple transfers between elevators to reach the top.

02
02
53 revolving doors were
installed: Right from
the ground floor up to
floor 121 – 532 meters
above sea level
03
Reducing the building’s
carbon footprint
was one of the main
considerations during
the planning phase

However, dorma+kaba’s long combined experience of complex jobs means it offers more
than just the product – its vast expertise in
project management and engineering plays a
large part in making another of the world’s
super buildings accessible to the public.

03
11

dorma+kaba

01
In 2014, the school
celebrated its
125th anniversary

MY ACCESS

01

Smooth operations at school
A new access system for
La Salle Bonanova in Barcelona
The sharp peaks of the Tibidabo stretch
into the dark blue sky over Barcelona. The
smell of the palm trees signals that the
beach is not far away. Parked cars are lined
up like a string of pearls along the sandstone wall around La Salle Bonanova. From
the outside, the private high school looks
like an ancient palace, but the plans of the
architect D. Ignacio Romana were actually
inspired by the monastery of Poblet, a little
village in Catalonia.
La Salle Bonanova was inaugurated in
1889 by the Brothers Institute of Christian
Schools, a Roman Catholic teaching order.
Since then, the private high school has
shared the values of Catalonia with its students. It is part of the network of La Salle
Catalonia, which currently comprises
24 centers, including colleges and universities.
The entire building complex consists
of eight pavilions with accommodation
for 177 students.

Scooters are passing by. The last three cars
bringing children to school have just left.
Juan Carlos Jara Reig is standing calmly at
one of the high windows, looking at the
enormous palm trees in front of the building.
All his students arrived on time – without
any hold-ups or stress. For him, as the
director of La Salle Bonanova, that is more
than good news. This operational smoothness has a profound impact on the entire
organization of his school. As a recognized
private high school, La Salle Bonanova
needs to make a difference.
“Since we started working with dorma+kaba,
our organization has improved in many ways,”
Juan Carlos Jara Reig smiles. “Teachers are
less stressed, because they know exactly
which student has entered the school area
and which one is absent for any reason.
Parents feel assured, because they know
that their children arrived at school and are
attending classes. We were also able to
12

N°01 / 2016

lower our costs in many ways. And these are
only some of the benefits.”
To solve all the concerns associated with the
functioning of the school, dorma+kaba proposed a comprehensive physical access and
access control system. At the core of the

“Since we started working
with dorma+kaba, our
organization has improved
in many ways.”
solution is Exos 9300, a flexible access management system for securing buildings,
rooms and areas, and for the monitoring and
control of various building services. Physical
components such as road barriers, turnstiles,
mechanical locks and cylinders complete
the set-up along with electric drives and door
closers. Together, they make access easy
and secure.
“Every student gets an identification card,”
Juan Carlos Jara Reig explains. “It contains
all required information and gives individual
access to predefined areas of the building.
So our responsible authorities know at any
moment which student is present and in
which of the buildings they are located. This
information helps us in many ways – for
example, to manage the traffic of parents
who pick up their children by car.”

Lunchtime. An ocean of voices is flooding the
silent corridors. Despite their different ages,
all the students have one common direction:
the lunchroom, another place where the
dorma+kaba access system is bringing its
strengths to bear.
Each student has a different schedule. Some
of them have food allergies, others bring
their own food. Some have paid their lunch
only for one day, others have a weekly pass.
Thanks to the dorma+kaba access solutions,
the kitchen crew are able to plan how many
meals of which kind have to be served at
which time. A benefit that pays off in multiple ways – it not only streamlines the preparation, but also reduces costs.
“Since dorma+kaba organized our access,
lunchtime has become a moment of real
recovery,” says Juan Carlos Jara Reig. “All the
students get the food they want and need,
and our kitchen crew is sure to have prepared
enough at the right time. And the profitability
of our services have improved as well.”
For him and for the entire organization this
means a profound feeling of peace of mind.
And this was only the beginning: other
common areas have benefited where control
is absolutely crucial. “The success of the
solution inspired us,” the director adds. “My
main objective is the personal development
of the children and the development of
our school. Exos 9300 enables us to ensure
safety and control, which is paying off for
both. I am happy to face future challenges
together with dorma+kaba as our partner.”

Everything in one system

02
Every student gets an
identification card that
contains all required
information and gives
individual access
to predefined areas
of the building

02

Exos 9300 forms the basis of your company-wide access management solution.
It is a modular standard system that covers
not only all the necessary access control
and recording functions, but can also be
customized and extended to suit your
demands and processes. It is ideal both for
groups with several sites and small and
medium-sized enterprises. Exos 9300 also
offers optimum safety and investment
security, even if your needs profile changes
in the future.
13

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MY ACCESS

Simple hotel room access
Physical and virtual
access management
Scandinavian avant-garde
The first rays of sunlight enter the room
gently. Those who have not drawn the curtain
properly the night before might rise from
their bed with a slight shock on their first visit
to Stockholm. Missed the alarm clock?
Overslept? False alarm. Here in summer, the
sun rises well before 4 am. The early start
of people in the Scandinavian metropolis may
be a reason for their pioneering role in fashion, design and cuisine. And why waste time
looking for small change? From take-away
coffee to bus tickets and collections – notes
and coins have run their course and cashless
payment is on the rise. Intelligent apps for
cell phones are already displacing credit and
debit cards. With Mobile Key by dorma+kaba,
guests of HTL hotels (to be rebranded as
Scandic in October) now also benefit from
fewer cards in their wallet. With the help of
Bluetooth Low Energy (BLE) technology,
they can enter their rooms directly without
checking in at reception.
And they carry their access rights in the
device with which they booked the room,

01
Mobile Key by
dorma+kaba grants
access to the hotel
room via smartphone

ordered breakfast in bed, checked
directions to the Royal Palace – and with
which they will rate the hotel afterwards.
Their smartphone.
Reliability in Cologne
The construction of Cologne cathedral
lasted for more than 600 years before the
last scaffolding vanished from the gothic
towers. It was well worth the effort – the
UNESCO World Heritage site attracts
about six million visitors each year – with
many of them staying overnight. In contrast
to standing in line for the landmark, guests
do not accept long waiting periods when
checking into a hotel. They take convenient
access for granted. Toni Rübsteck, project
leader and technician at the Cristall boutique
hotel, wanted to fulfill these expectations
better by updating the out-dated master key
system: “We were looking for a convenient,
reliable system that would require us to
make as few modifications to our doors as
possible.” After a thorough review of different manufacturers, the decision went to the
Kaba Confidant RFID system, which fulfilled
both the technical and economic requirements. At the same time, the access system
based on Mifare Classic RFID technology
convinced with a clean, straight design and
good manufacturing quality. As the system
is a self-contained unit without exposed
electronics, it could be installed on the existing lock on the outside of the door by the
in-house technician Toni Rübsteck: “The system has worked perfectly from the beginning, with daily operations going on as usual.”
All the fittings were exchanged and programmed gradually. The guests were not
disturbed and received their card – with
which they can now easily unlock their room
door – after completion of the modernization. The cards were programmed with the
help of the front desk unit, an easy-to-use
programming station.

01
14

N°01 / 2016

02
The master key system
at the Cristall Hotel
in Cologne was easily
installed during daily
operations
03
With Mobile Key,
hotel guests now also
benefit from fewer
cards in their wallet
02

03

“We are very satisfied with the hotel master
key system and the professional consulting by
dorma+kaba. All our expectations were met:
the system is convenient and easy to install.”
Teatime in Michigan
European elegance does not always have to
be limited to Europe, as the multiple award-

winning Townsend Hotel in Birmingham
(Michigan/US) proves in an exceptional
way. Beautifully situated in the Great Lake
State with more than 11,000 lakes, the
scenic destination appeals to both sportsmen and nature lovers, and is only 20 miles
from Detroit, origin of the automobile industry. Traditional afternoon tea is tastefully
15

dorma+kaba

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04
European elegance
in Michigan, US: the
Townsend Hotel
05
Kaba Saflok Quantum
RFID offers high
comfort combined
with security

04

05

enjoyed in the magnificent lobby with English
décor, crystal chandeliers and custom murals.
And in the 150 spacious rooms and suites,
fine bedlinen and Italian-made duvets allow
a wonderful night’s sleep. Similarly, the
access system offers high comfort combined
with security, with the Kaba Saflok Quantum
RFID hotel locks and the System 6000 key

card management access control system,
which can be upgraded to access via
smartphone as required. Steven Kalczynski,
Managing Director, is enthusiastic: “There
is a good fit between the Townsend Hotel and
dorma+kaba. Our relationship is more than
10 years old and there is a feeling of trust in
the products it has provided.”
16

N°01 / 2016

Flexibility at all times
Horizontal sliding walls from dorma+kaba
The Akwa Ibom stadium in Uyo, Nigeria, is
an eye-catcher. Since its completion in 2015,
the multipurpose arena with a capacity
of 30,000 has not only been the home of
Akwa United FC, a football club in the
Nigerian Premier League. In future, it will
also host football World Cup qualification
matches and national athletics venues.
In the VIP area, eight horizontal sliding walls
HSW-R from dorma+kaba guarantee an
unrestricted view. The VIPs can have a quiet
conversation when the HSW is closed, or
can experience the stadium’s atmosphere
when the panels are opened.

01
The Akwa Ibom
stadium is located in
the provincial capital
of Uyo in the south
of Nigeria
01

A sweet Dutch answer
Integrated access control solution
solution for the entire company, a tender
for a new, uniform system to encompass all
locations was launched. dorma+kaba
Netherland managed to prevail against
competitors with its comprehensive access
solution and extensive product portfolio.
The Exos software is at the heart of the new
access management system. It enables
the central control of passenger flows at all
locations and facilitates exchange between
the five managers in charge of the sites.

01

A truck every 100 seconds, thousands of tons
of sugar beet each day, five factories in two
countries and a highly seasonal number of
employees, contractors and visitors: these are
but a few of the challenges faced every day
by Suiker Unie, the biggest Dutch developer,
producer and marketer of sugar products.
As its existing access management systems
were outdated and offered no consistent

“Exos has been integrated seamlessly into
our IT landscape and offers many additional
opportunities that we would like to implement in the future. The system is very userfriendly, especially due to the fact that a
dedicated Dutch language version of Exos
has been introduced,” says Arjan Oostdijck,
Information Manager at Suiker Unie. In
addition to the software, further products
such as the half-height turnstile Charon
HSD-E03 and the tripod turnstile Kerberos
TPB-E02 were also installed.
17

01
Arjan Oostdijck,
Information Manager
at Suiker Unie, in front
of a Kerberos turnstile

dorma+kaba

MY ACCESS

The world’s most modern restroom
dorma+kaba equips project in Stockholm
Public restrooms do not enjoy the best reputation: dirty, unhygienic and cold are what
usually spring to mind. However, there are
other ways, as Wall from Berlin proves:
the company will deliver 50 systems of the
“most innovative public toilet in the world”
to the city of Stockholm by the end of 2016.
Convenient access to the high-tech toilets,
which will be located at various public places
in the Swedish capital, is provided by the
automatic sliding doors from dorma+kaba.
High-tech in the smallest space
“The development time for such a project
is usually 24 months,” says Michael Wittner,
technical manager at Wall GmbH.
“However, the city of Stockholm gave us
only six months.” Combined with the fact
that the external dimensions prescribed
by the municipality were only slightly larger
than the internal dimension standards –

01
The city of Stockholm
will receive 50 innovative
public toilets by the
end of 2016 – with
dorma+kaba automatic
doors
02
The “most innovative
public toilet in the world”
comes to Stockholm
01

and therefore a lot of technology had to be
stored in a minimal space – these requirements posed a not inconsiderable challenge
to the developers at Wall.
The result is an unprecedented public toilet
when it comes to innovation. The toilet
interior is fully cleaned after every use with
only one liter of water, which is treated
after every visit. Furthermore, the complete
interior is fully disinfected every night. The
toilet seat with its non-stick surface and
antibacterial effect also contributes to the
hygiene. Built-in laser sensors ensure that
no cleaning takes place while someone is still
inside the toilet. A transparent heating foil
built into the ceiling provides a pleasant temperature – even during the extremely cold
Nordic winter with temperatures in the minus
double-digit range.
Energy-efficient and barrier-free
Optimal insulation properties are also provided by the dorma+kaba automatic sliding
doors ST Flex Green with ES Technology.
Due to thermally separated profiles, very
good insulation values are attained – even
the most unfavorable sizes still meet the
strict EnEV2014 energy-saving regulations.
In addition, the profile system for escape and
emergency routes according to DIN 18650
and the automatic sliding door standard
AutSchR offer in principle an unhindered and
barrier-free access. The door is closed and
opened by a pressure switch that appeals to
the senses: seeing, feeling and hearing.
The municipality of Stockholm is enthusiastic about the result – and the toilets
have also attracted attention elsewhere:
Wall is in talks with the city of San Francisco
for the provision of public restrooms of
the same model.

02
18

N°01 / 2016

Service success
Australia and New
Zealand reaches
millionth milestone
The dorma+kaba service organization in
Australia and New Zealand recently processed its one millionth work order, marking
a milestone. It is a proud moment for all
members of the service department – and
an indicator of a continuously improving
relationship with its customers.
Jones Lang LaSalle (JLL), a well-known
facility management company across
Australia, was dorma+kaba’s one millionth
work order customer, for a building in

“Solutions and services
complement each other
optimally.”

Comprehensive and tailor-made
service solutions
The dorma+kaba service operation provides
a tailored, local resource for the servicing and
maintenance of all Dorma and non-Dorma
automatic, manual and industrial doors
and movable walls. It provides various service
packages, designed to meet diverse customer requirements, and is backed by the
largest service network in Australia
and New Zealand.
The service calls are received and logged
in from a central location at the head office
in Hallam, known as the support center. It
receives on average 338 telephone calls and
289 emails for actioning per day. From 2012
to 2016, the service revenue in Australia and
New Zealand increased by 44 %.

Rundle Place, South Australia. The
former Dorma service organization had
had an ongoing relationship with JLL
for 10 years, with many structures in
JLL’s portfolio looked after by the South
Australian team.

ServiceMAX offers higher transparency
and improved processes
A key driver in this impressive growth rate
is ServiceMAX, a software solution that was
introduced in 2011. The initial set-up was
not without its challenges, but after the successful implementation, it has streamlined
processes across the business and created a
central database for both Australia and
New Zealand.

Rundle Place was built in 2012 and Dorma
had held the planned maintenance and
reactive breakdown repair contract
since its inception. The service contract
comprises nine automatic doors and
10 roller shutters.

ServiceMAX has also enabled the implementation of a customer support center, allowing
customers to have the same stress-free
customer service experience each time.
dorma+kaba’s customers receive enhanced
customer service with ServiceMAX, with
19

dorma+kaba

MY ACCESS

provision of the service report directly
to the customer as soon as they sign. This
system also allows life-cycle reporting,
complete quoting history and service level
agreements to be identified in the system.
As ServiceMAX evolves, it continues to give
more functionality and features to enable
the service business to grow and work more
efficiently and effectively. Success has
been gained internally by greater visibility,
enabling managers to drive their teams
and increase motivation.
Future looking bright
The future brings dorma+kaba closer
to the goal of offering customers a comprehensive range of high quality products,
solutions and services for secure access to
buildings and rooms from a single source.

Together, the merger of Dorma and Kaba
multiplies strength and complements
solutions and services.
The development of dorma+kaba services
sees tailor-made services and customized
maintenance for the long-term integrity
of all types of access solutions.
Rob Adams, Service Director Pacific of the
dorma+kaba business segment Access
Solutions APAC, says: “This is a major milestone for the company. To reach a million
service work orders has required astonishing
teamwork from all members of the service
department, along with support from
the rest of the dorma+kaba team. I know the
future holds many more milestones, as we
continue to improve efficiencies and create
real added value for our customers.”

01

01
The future brings
dorma+kaba closer to
offering customers a
comprehensive service
02
From left to right:
Simon Pfahlert (Senior
Operations Manager),
Paul Lemmey (Director –
Engineering & Operation
Solutions), Kate Jarman
(Centre Manger –
Rundle Place), Grant
Lisk (SA Contract
Manager), Craig Newlyn
(SA Service Manager)
02
20

N°01 / 2016

Keys for the mobile-minded
Distributing access virtually
The use of traditional mechanical locking systems can be complicated and expensive, particularly for frequently accessed facilities
with changing users, such as vacation homes
and student dormitories. Managing and
replacing physical keys when they are lost or
stolen takes up a lot of the facility manager’s
time and increases maintenance costs.
With this in mind, dorma+kaba set out to
develop a system that would simplify access
management for buildings of this type – for
both facility managers and residents. Kaba
Mobile Access is a web-based access system
combining security with convenience. The
intuitive smartphone app is used instead of
a physical key, which means that “keys”
are distributed virtually. When the facility
manager grants a resident access via their
computer, they receive a link to directly
download the app. This app then serves as
the key during the entire length of the stay.

01
The Kaba Mobile
Access system
combines security
with convenience
01

This system can also be used to easily
grant and revoke various access rights to
individual rooms and buildings.

More information
Please email logan.stewart@dormakaba.com

Anti-theft protection 2.0
Manage locks remotely in
multiple locations
With more than a million Cencon locks sold,
dorma+kaba is the market leader in anti-theft
protection of cash in ATMs. The new Cencon
O2 enables organizations to upgrade from a
standard offline product to an online system
that allows them to take advantage of
multiple cost and efficiency enhancements.
Users are able to remotely manage locks
in multiple locations by connecting directly
to the ATM PC network, or to a dorma+kaba
network appliance. This online capability
allows authorized managers and adminis-

trators to remotely issue keys and operating
codes, and to audit the lock activity from
distant locations.
Cencon O2 has already been released
and is installed at a variety of financial
institutions.

More information
Please email info@kml.kaba.com
21

dorma+kaba

MY ACCESS

Invisible and silent
Privacy and space with
movable walls
Glass panels turn opaque by magic. Movable
walls insulate sound despite their light
weight. The new generation of partitioning
walls offers elegant design and more
discretion and space.
Magic Glass – from clear to opaque
Transparency is an essential design component in any modern room configuration.
However, exposure of partitioned rooms to
full view is not always desirable – conferences,
customer meetings and working groups
may well wish for some privacy against disruption, disturbance or prying eyes.
The innovative Magic Glass allows a temporary and individual switch from transparent
and translucent to milky opaque. The phenomenon is made possible by liquid crystals in
a conductive layer: as soon as an electric
current is passed through the two, the glass
element becomes transparent – at a flick

01
01 + 02
Magic Glass allows
a temporary and
individual switch from
transparency and
translucent to milky
opaque (Photo 02:
David Churchill)

03

of the wall switch or by remote control.
An intelligent and simple trick to meet changing demands.
Variflex 88 – quiet and light
Offices and conferencing areas in buildings
offer space for dynamic interaction.
Acoustic quality is one important prerequisite
for ideal communication and a convenient
room atmosphere.
The new movable wall Variflex 88 is thinner
than a traditional wall, but provides high
sound absorption to promote both verbal
understanding and effortless listening pleasure. Through its slenderness of just 88 mm
and reduced weight, it saves space in the
parked position and reduces construction
costs. The acoustic insulation reaches a
value of up to RW 58 dB, which corresponds
to a radio or standard conversational
sound level, and thus increases comfort in
rooms for more discretion and peace
of mind.

More information
03
The remarkably slim
Variflex 88 allows
effortless listening
pleasure

Please visit www.dormakaba.com/en/
products/movable-walls
02
22

N°01 / 2016

01
Thanks to Kaba exivo, at
Zühlke Engineering an
easy solution was found
to manage constantly
changing access rights
and to maintain confidence towards customers
at all times (planning:
RBSgroup, photographer:
Arnold Weihs)
01

Kaba exivo
Simple access control
Small and medium-sized companies increasingly ask for a control access solution to their
rooms, and to gain a better overview of the
constant movement of people – without the
need to invest high sums in IT infrastructure
or people. With Kaba exivo, dorma+kaba offers an easy-to-use, efficient and transparent
access system tailored to the needs of small
and medium-sized firms. Thanks to the webbased platform, the access control system
and the rights management can be accessed
24/7 via smartphone, tablet or PC from any
location. The customer can choose whether
system support, rights management and
administration are managed by a Kaba exivo
partner – with gradual service packages –
or by itself.
Kaba exivo can be installed easily without
interruption of business and can be enhanced
at any time – as and when the company
grows. Thanks to low initial investment and
constant monthly costs, Kaba exivo customers always remain in full control of their
expenditure. This web-based access control
was developed in an innovation collaboration
with Zühlke Engineering. dorma+kaba with

its broad knowledge and extensive experience
in access solutions and Zühlke Engineering
as a specialist in digital transformation were
the perfect partners for this project.
“The teamwork between dorma+kaba and
Zühlke was my personal highlight. Together,
we worked towards one target and managed
to bring an innovative solution to market
within the given timeframe,” says Nicolas
Durville, member of the senior management
at Zühlke. After the successful launch,
Kaba exivo was installed at Zühlke immediately. Markus Thoma, Facility Manager
at Zühlke Engineering, is delighted with the
new solution: “The remarkably easy usability
of Kaba exivo is unique and its flexibility
makes it the ideal solution for a mediumsized company.”

More information
Please visit www.kaba.com/exivo
23

dorma+kaba

MY ACCESS

Order Silca products
with an app
Placing a new order sounds easy, but it used
to be a time-consuming job for locksmiths
due to Silca’s vast product portfolio: more
than 60,000 key blanks, several hundred
accessories, different key cutting machines
and various spare parts. With this in mind,
Silca wanted to simplify the ordering process and thus created a mobile application.
The “MySilca Bar Code Ordering” app is
based, as the name suggests, on barcodes.
To place an order, the locksmith simply
takes a picture of the product’s barcode
with his mobile phone.

01
Order Silca products
via smartphone with
the new app “MySilca
Bar Code Ordering”

The app automatically translates this picture
into a precise product description, and
also offers the possibility to customize the
quantity from Silca’s standardized product
quantity. If the customer deals directly
with Silca, the order is incorporated into the
order management system (SAP). If they
are purchasing via a wholesaler or distributor,
the app automatically generates an email
and sends it to the commercial partner.
In both cases, the order process yields benefits for all parties.
To maximize customer value, the app has
an integrated function to help prevent
typing mistakes; it also remembers recent
and most frequent orders, and updates
itself on a daily basis with all current and
new product barcodes. The app can be
downloaded free of charge from Google
Play and Apple’s App Store.

More information
Please visit www.silca.biz
01

Four-in-one control
The newest addition to the Ilco product family
is a remote control that allows the operation
of up to four garage doors and gates with
only one device. This remote controller completes Ilco’s product range of key machines,
key blanks, automotive programming equipment, and cylinders perfectly. The Ilco EZ
4U sleek, pleasing design, light weight and
low price are attractive benefits. The remote
control is programmed within minutes on
location. The Ilco EZ 4U is compatible with
the most popular brands on the market.

More information
Please visit www.ilco.us

24

N°01 / 2016

Simple elegance,
easy installation

01

The manual sliding door system
for any situation
The Muto manual sliding door system will
complement any interior – from commercial
premises to private home. The slender aluminum frame, with finishes in white, silver
and mock stainless steel, blends seamlessly
into almost any architectural space, with
sliding panels of timber and glass offering
exceptional design scope.
The system also comes with a number of
optional functions for enhanced convenience:
a damping element (the Dormotion mechanism gently guides the panel to its end position) and other auxiliary equipment, such as
a self-closing mechanism or integrated lock,
can also be provided without the need for an
external power supply. The locking device is

operated by means of a wall switch or remote
control. An optional status indicator enables
the door to be integrated within a building
management system for remote monitoring.
Even with the full range of functions included,
installation and adjustment could not be
easier or safer. Thanks to special clamp and
glue technology, laminated safety glass
can be used without the need for any additional glass preparation.

More information
Please visit www.dormakaba.com/en/
products/interior-glass-systems
25

01
Muto offers many
features for
more comfort

dorma+kaba

MY ACCESS

Merging design
Harmonization of product
design and technology brings
many advantages

Specifying, combining, ordering and installing products from different manufacturers
can be a big challenge – particularly when
the companies are rooted in different countries. The key to success lies in leveraging
the strengths of both parties, combining the
best of both and as a result creating something better. This applies to many aspects of
dorma+kaba’s merger, and it is especially
true of product design. The harmonization of
award-winning design and technology from
Dorma and Kaba will bring about many
benefits for customers and partners, from
the ordering process to maintenance.

“Swiss Made and
Made in Germany
are established
global trademarks.”
Swiss Made and Made in Germany are
established global trademarks. They represent inventive talent, creativity, systematic
thinking, excellent quality and programmatic
design. A strong common heritage and a
powerful reputation that Dorma and Kaba
have enjoyed for more than 150 years.
But the connection between the two enter-

prises goes much deeper than heritage
and reputation.
“The aesthetic product design languages
of Dorma and Kaba are based on similar
principles,” explains Bernhard Heitz, Head
of Product Design at dorma+kaba. “Both
are rooted in the Bauhaus philosophy with
its combination of craft and fine art. This
simplifies the merging of both aesthetics
in many ways. The merged dorma+kaba
product design will align both Dorma and
Kaba design languages. It will keep the
uniqueness of both, while looking into the
future at the same time.”
The consistent application of the branding,
the icons in the user interface and the
alignment of colors are just some aspects
of the new dorma+kaba product design.
Framing and layering, for example, will be
important design principles in future developments. The characteristic Kaba framing, which adds a case around readers or
access devices, will be combined with the
layered composition of Dorma, which uses
several layers of different materials, such
as the award-winning design of the Mundus
patch fittings.
To ensure consistency in design and
func tionality across the various product
segments globally, the key principles of
the new product design are summarized in
the dorma+kaba design manual, with a
toolbox available for everybody involved in
the development process. The toolbox
26

N°01 / 2016

01

02

01
The layered
composition of
different materials
is typical of
Dorma products
02
The design illustrates
the characteristic
Kaba framing around
readers and access
devices
03
The new dorma+kaba
aesthetic design
merges the best of
both worlds

03

represents a strong basis for the formal
design of all future dorma+kaba products.
By providing guidance and continuity in
design, it forms an essential platform for
innovation and creativity. And it does much
more than that: it serves as an effective
guarantor of increased product quality and
compatibility, thanks to its consolidation
and simplification of development and production processes.
The benefits of this for customers and
partners throughout the world are obvious –
dorma+kaba products can be easily combined. Shapes, colors and surfaces and
a consistent look and feel of products and

interfaces make planning, installation and
maintenance easier and more efficient.
In addition to the design aspects, the technological unification will allow seamless
cross-linking of products with intelligent
building automation.
“We aim at creating products that are plugand-play, easy to use and easy to understand,”
says Bernhard Heitz. “In other words, we
want to give peace of mind to customers and
partners at all times. Simplicity is the result
of a thorough design process. dorma+kaba
design is a big step to ensuring this.”

27

Trade shows

Health & Care
28. 09.–30. 09. 2016
Ghent, Belgium

Total Security Summit
17. 10.–18. 10. 2016
Northamptonshire, UK

Security
29. 09.–30. 09. 2016
Essen, Germany

Security Canada Central
19. 10.–20. 10. 2016
Toronto, Canada

Screwfix live
30. 09.–02. 10. 2016
Farnborough, UK

VETECO
25. 10.–28. 10. 2016
Madrid, Spain

EAD Leading Age
Services Australia
National Congress
09. 10.–12. 10. 2016
Gold Coast, Australia

Architect@Work
09. 11.–10. 11. 2016
Berlin, Germany

ATM Security
11. 10.–12. 10. 2016
London, UK
Architect@Work
12. 10.–13. 10. 2016
Vienna, Austria
Master Locksmith Association
Annual Conference &
Trade Exhibition
13. 10.–15. 10. 2016
Perth, Australia

www.dormakaba.com

NeoCon East
09. 11.–10. 11. 2016
Philadelphia, USA
Philconstruct
10. 11.–13. 11. 2016
Manila, Philippines
HX The Hotel Experience
13. 11.–15. 11. 2016
New York, USA
ISC East
16. 11.–17. 11. 2016
New York, USA

EAD, EF&C Australian
Airports Association
National Conference
21. 11.–25. 11. 2016
Canberra, Australia
Architect@Work
07. 12.–08. 12. 2016
Stuttgart, Germany
BAU
16. 01.–21. 01. 2017
Munich, Germany
BBA
09. 03. 2017
London, UK
Total Security Summit
13. 03.–14. 03. 2017
Stansted, UK
Worldbex
15. 03.–19. 03. 2017
Manila, Philippines



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