Kaba Property Administrator Rez Shield Software User Guide Rezshield

User Manual: Kaba RezShield Software User Guide RezShield Software & 79 Lock Series - Kaba Access & Data Systems

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User Guide
Logging on to the Application
- 3. Select the Floor and Unit.
- .
RezShield™ Operator Levels

Property Administrator

User Guide

_________________________

Table of Contents

RezShield™ System Requirements …………………..…………………………….… 2

Features of the RezShield™ System ………………………………………………… 3

RezShield™ System Overview ……………………………………………………….. 4

Logging on to the Application …………………………………………………………. 5

RezShield™ Main Screen ……………………………………………………………… 6

Accounts ………………………………………………………………………………. 7 - 9

Resident Access ………………………………………………………………….. 10 - 12

Staff Access ………………………………………………………………………… 13 - 16

Key Readback …………………………………………………………………………. 17

Key Cancellation …………………………………………………………………… 18 - 19

Lock Actions ……………………………………………………………………….. 20 - 21

Lock Administration ………………………………………………………………. 22 – 23

Reports …………………………………………………………………………….. 24 - 28

RezShield™ Operator Levels …………………………………………………… 29 - 33

Keycard Types …………………………………………………………………… 34 - 36

Glossary …..………………………………………………………………………….…. 37

Notes ……………………………………………………………………………………. 38

Minimum Requirements

1. SERVER: (Must be a dedicated machine)

OS: Vista Business, Windows 7 & 8 Pro, Windows Server 2008 & 2012 (32/64 bits)

Windows: Features: Pre-installed

NET Framework 2/4

Web Server - IIS (Internet Information Services)

MSMQ (Microsoft Message Queuing)

Backup Media: USB Memory stick

CD Writer

Hardware: CPU – Dual Core or above

RAM – 8GB (Recommended)

HARD DISK – 250 GB (Recommended)

CD ROM

Serial Port (For Serial PMS Only)

USB Ports

NETWORK ADAPTER

STANDARD MONITOR

The server must be on the hotel network with a static IP address or server name recognized by DNS.

N.B For more than 5 workstations, Windows Server 2008 or 2012 OS is required.

2. WORKSTATIONS (minimum)

OS: Vista Business, Windows 7 Pro, Windows 8

Software: IE 6.0 or above

NET Framework 2.0

Hardware: CPU – dual core or above (recommended)

RAM - 4GB (recommended)

HARD DISK – 160 GB (recommended)

CD ROM

USB Ports

NETWORK ADAPTER

STANDARD MONITOR

IMPORTANT NOTICE:

‘Home Edition’ OS is not suited for Atlas.

For further information

lodging-tech@kaba.com or call 1-877-468-3555 and select Technical Support

Features of the RezShield™ System

The Kaba RezShield™ System (also called the system in this booklet) uses electronic locks that work with

electronic credentials instead of mechanical keys. Credentials are available in three different forms:

keycards, fobs, or wristbands. RezShield software is the tool that is used to enter and encode information

on residents and staff credential when their unit is assigned. These credentials work just like keys, giving

residents secure access to their rooms when positioned in front of the reader on the lock. They can be

customized when made to also provide r access to other amenities such as exercise room, parking, etc.

The flexibility of the system enables residents to carry just one keycard for gaining access to all of these

property features in addition to their own unit.

For the Property Administrator (or User), when using this system - instead of handing the residents

a metal key - they simply program a new credential for each resident with the additional options

and property features that they are entitled to use.

The new credential contains a unique, encrypted code that opens only the locks that the

resident is entitled to use.

As soon as this new credential is used in the lock by the resident, all previous resident-level

credentials for that lock are cancelled.

This leads to a high level of security, equivalent to re-keying the lock for every resident.

Every use of the RezShield PC or access to a lock is audited.

Each employee must enter a valid password to allow them to make or read a keycard and

this information goes into the audit trail. The audit trail reveals the date and time, the

identity of the user, and the operations performed.

Property Administrators should NEVER give their password to anyone and never make inappropriate use

of any PC, lock, or keycard. They must always log off the RezShield system after they finish using it, so no

one else is able to make keycards with their password.

Screen Size – If the RezShield Web application fills the whole screen it is in Kiosk mode. This mode can

be activated or de-activated in the system set-up application.

Screen Toggle – When using several applications at the same time (For example: RezShield web

application, Monitoring Manager, and System Setup) you can cycle through all the open screens by using

the “Alt + Tab” when you get to the icon of the application screen you want to see.

System Overview

• RezShield™ can be installed on a PC anywhere on the property (in a security or management office).

• Credentials can be made using the encoder with a USB connection.

• Remote diagnostics and maintenance on the RezShield™ server is possible via the Internet connection.

• Locks and remote access controllers are programmed and audited using a Maintenance Unit.

Encoder

Fob

Wristband

CardKey

M-Unit

79 Locks

Remote Access Controller (RAC)

Exit Device

Reader

Logging on to the Application

Important: Ensure that your name has been entered into the system at the Administrator level by your

management and that there is an activated encoder for your PC.

1. Enter Login Name and Password.

2. Encoder name is already configured when the RezShield software is loaded onto your PC.

3. Click on Login.

4. The Welcome to RezShield screen will appear.

Welcome to RezShield

The Welcome to RezShield screen lists all of the functions that can be selected and used by the Property

Administrator. It features a step-by-step process for each function with graphic prompts and “Tips” to guide

you through the following operations:

 Accounts

 Resident Access

 Staff Access

 Key Readback

 Key Cancellation

 Lock Action

 Lock Administration

 Reports

1. Accounts

Before you can begin programming key access or using the other features of this software, you will need to

set up accounts and complete the necessary information for My Account, Manage Residents, and/or

Manage Staff.

This is the section where you register and maintain the database listings of all residents and staff that

have been issued key access to units and amenities on the property.

My Account

This allows you to set up your login name and password. Complete the necessary fields and click Save.

Manage Residents

1. The Manage Residents option enables you to add new residents or edit information on an existing

resident. Select from the Add a new Resident or Edit an existing Resident button and click Next.

2. Complete the necessary fields and click Save.

Manage Staff

1. The Manage Staff option enables you to manage your staff information the same way you manage

your resident information. The same steps apply.

2. Resident Access

1. At the Select Action screen, choose the key type you are going to create then click Next.

Note: The “Tips” provide an explanation of the different key types/access options that can be created.

2. At the Select Resident screen, select the resident to whom you want to assign the key and click Next.

3. At the Select Units screen, select the Unit Number to which the key will be assigned.

4. Next use the calendars to assign a Start Date and Expiry Date for the key. Click Next.

Note: Assigning a Start Date and Expiry Date helps you control the period for which a key is valid. A key will not

work outside its Expiry Date.

5. At the Select Amenities screen you may assign additional access points to the key. For example: dining

hall, exercise room, parking or other extended amenities access.

6. Now place the key onto the encoder and click Encode Key to program it.

3. Staff Access

1. At the Select Action screen, click on the type of key you want to create. Next choose Select Key from

the dropdown menu and then click Next.

2. At the Select Employee screen, choose the employee or supplier for whom to create the key.

3. The Select Floor dropdown allows you to choose the floor(s) to which the employee will have access.

4. At the Select Amenities screen you may assign additional access points to the key. For example: dining

hall, exercise room, parking or other extended amenities access.

5. Use the calendars to indicate the Start Date and Expiry Date for the key, then click Next.

6. When programming staff keys the Select Schedule option allows you to selective program specified

time periods when staff keys are operational. For example, staff keys may be programmed to work

only from 8 a.m. to 5 a.m. daily.

Note: The Timezone option can be customized to your requirements.

7. Finally, place the key onto the encoder and click Encode Key to program it.

4. Key Readback

The Key Readback feature will help identify a particular key and how it was programmed. When reading a

Resident key, certain Staff keys, or an Audit key an audit trail will be displayed.

5. Key Cancellation

1. To cancel a key, first click on Select Action to select the key you want to cancel. Click Next.

2. At the Select Key Holder screen, identify the individual to for whom the key has been programmed.

3. Select Key Information.

4. Place the key on the encoder and click Encode Key to cancel the key.

NOTE: Depending on the Key chosen, all steps may not be required.

6. Lock Actions

1. At the Select Action screen, select the type of key you want to create. Click Next.

2. Then Select Employee and click Next.

3. Select the access type for the key and click Next.

4. Place the key on the encoder and click Encode Key to cancel the key.

7. Lock Administration

1. Select Transfer Action by clicking on the appropriate icon for the action you wish to perform.

Transferring Lock Configuration to the M-Unit

1. In the right hand box under the Search option, select the floor and unit to be transferred to the lock

configuration.

2. The selected information will be displayed on the left side of the search box. Click Generate File.

3. Click Transfer to save the file to the M-Unit folder. Perform a Hotsync* to send the file to the M-Unit.

4. Lock configuration information has been successfully transferred to the M-Unit.

*Refer to Glossary for definition.

8. Reports

RezShield provides a variety of reports for reference and audit purposes. Three of the most common

reports are: Access Point, Lock Audits, and Operator List.

Access Point

1. Determine the criteria for the report. Click to select it and press Preview.

2. The Access Point list preview information displays a report which can also be exported and printed.

Lock Audits

1. Select the Start Date and End Date for the criteria.

2. Find and select the employee key for your report criteria.

3. Select the Floor and Unit.

4. Select the person who is assigned the key in question, then click Preview.

5. The Preview shows the report information, which can be exported and printed.

Operator List

1. Determine what level of operators are to be listed, then click Preview.

3. The Preview shows the report information, which can be exported and printed.

RezShield™ Operator Levels

RESIDENT

SERVICE

ATTENDANT

RESIDENT

SERVICES

MANAGER

MAINTENANCE

ENGINEERING

SERVICE IT

ADMIN

MASTER ACCESS

CONTROL

ADMIN

KABA

TECHNICAL

SUPPORT

Resident Services Attendant

The RSA works at the front desk and deals primarily with registering and making Resident keys and

reading back resident keys. Grants access to screens of the RSA level tasks.

RSA Functions Available

Resident

Access

Staff Access

Key Readback

Cancel Key

Lock Action

Lock

Admin

Reports

Accounts

Make all types

Resident

keys

Readback all

types of Resident

keys

Make Battery

Test key

Able to change

their own

password and

other

information

Resident Services Manager

The RSM supervises the Front Desk activities. Grants access to all the same functions as the RSA.

Additionally, under Lock Action, this level grants rights to Make Passage and Reset Passage keycards

for Meeting Rooms and amenities as well as Battery Test Keycards. In addition, staff access to

meeting rooms is also available by using the Meeting Room and Reset Meeting keycards which do not

provide access to amenities and do not activate Passage. Under Reports, accesses System activities

Report for Keycard Encoding and Keycard Verification operation types.

RSA Functions Available

Resident

Access

Staff

ccess

Key

Readback

Cancel Key

Lock Action

Lock Admin

Reports

Accounts

Make all

types of

Resident

key

Readback all

types of

Resident keys

Cancel all

types of

Resident

keys

Make Battery

Test Key,

make

Passage and

Reset

Passage keys

for

Amenties,Staff

common area,

Restricted

area, Meeting

room

System

Activities

report for

Key

Encoding

and Key

Verification

Able to

change

their own

password

and other

information

and also

Add

Residents

Maintenance / Engineering

The Maintenance person for the property is responsible mainly for programming and auditing locks.

This Operator level grants access to all the functions related to programming/auditing locks, including

the creation of Initialization and Programming keycards.

Maintenance Functions Available

Resident

Access

Staff

Access

Key

Readback

Cancel Key

Lock Action

Lock Admin

Reports

Accounts

Only

readback

cancel keys

Make all

types of

Cancel and

Rest Key

Make all types

of Lock action

keys

Create and Transfer

Lock files and Audit

Files

All reports

Able to

change their

own

password and

other

information

Services

The Service level allows only the creation of the Services access key. This key permits Service access

to all rooms (except Restricted Areas, Common Areas and Locked Out rooms) on a particular time

shift. Under the Staff menu, it grants access only to Make and Verify keycard menu.

Service Functions Available

Resident

Access

Staff

Access

Key

Readback

Cancel Key

Lock

Action

Lock Admin

Reports

ccounts

Make Only

Services key

Readback

Services key

and Cancel

Service Key

Can Only

make Reset

Service Key

Able to change

their own

password and

her

information

IT Administrator

Refer to Network & Hardware Setup, PK3065 02/06.

IT Administrator can only access Network and Hardware Setup. They can add and remove Encoders

and IPM’s.

Master

Grants access to all functions of RezShield™.. Intended for the highest level of user System

Administrator/Property Configuration.

Master Functions Available

Resident

Access

Staff

Access

Key Readback

Cancel Key

Lock Action

Lock

Admin

Reports

Accounts

Make all types

Resident

keys

ke all

types of

Staff keys

Readback all

types of

Resident and

Staff Access

Keys

Make all types of

Cancel and Rest

Keys

Make all types of

Lock action keys

Create and

Transfer Lock

files and Audit

Files

All reports

Able to

change their

information,

add/edit

residents

and staff

Access Control Administrator

Grants access to all functions of RezShield™. This level grants you COMPLETE SYSTEM RIGHTS.

Intended for the highest level of user System Administrator/Property Configuration.

Access Control Administrator Functions Available

Resident

Access

Staff

Access

Key Readback

Cancel Key

Lock Action

Lock

Admin

Reports

Accounts

Make all types

Resident

keys

Make all

types of

Staff keys

Readback all

types of

Resident and

Staff Access

Key

Make all types of

Cancel and Rest

Keys

Make all types of

Lock action keys

Create and

Transfer Lock

files and Audit

Files

All reports

Able to

change their

information,

add/edit

residents

and staff

KABA Technical Support

This level is only available to KABA technical support personnel for troubleshooting advanced

configuration and application issues.

List of Keycard Types & Functions

Adjoining Suite

Keycards for a combination of up to 15 individual units or rooms, within a 15 room number range. All the

encoded keycards work in all the locks of the suite.

Area

A submaster level keycard. The Submaster levels (Section, Floor, Group, Zone and Area) are used for

access by staff (e.g. management, maintenance workers, laundry, etc.)

Battery Test

Prompts a low battery indicator in locks where the battery is below acceptable voltage. Battery Test

keycard does not give access to the door.

Common Door Suite

Suites with a common door where the rooms inside (up to eight inner doors) can be rented separately or

together. Each keycard opens the common door and at least one and up to eight inner doors.

Emergency

The Emergency keycard can open ANY door in ANY situation, if the lock is working properly; overrides

deadbolt or privacy lock, as well as Unit, Property and Salesman’s Lockouts.

Floor

A submaster level keycard granting access to the units on a floor or floors. The Submaster levels (Section,

Floor, Group, Zone and Area) are used for access by staff (e.g. management, maintenance workers,

laundry, etc.)

Grand Master

Opens every unit and room on the property, except Restricted Areas or rooms that have been locked out

using the deadbolt or privacy lock, the Salesman’s Lockout, Unit Lockout or Property Lockout. The Grand

Master keycard opens all Common Area/Amenity doors.

Group

A submaster level keycard. The Submaster levels (Section, Floor, Group, Zone and Area) are used for

access by staff (e.g. management, maintenance workers, laundry, etc.)

Group Lockout

Locks out a group of units according to the Group submaster address in the lock. Group addresses are

usually assigned according to the duties of each building supervisor. Group lockout is used after

inspecting a unit after a resident has moved out and after the unit has been cleaned, so that the previous

resident cannot enter.

Initialization

Initializes the lock during a first-time installation, or after an interruption of battery power (e.g. during a

battery replacement, or whenever the battery power is temporarily disconnected).

Meeting Room

Provides access to meeting room with passage mode not available. The keycard does not provide access

to Amenities and is valid for a period of 24 hours by default. This keycard is used for access by staff.

Meeting Room Reset

Used to invalidate any circulating Meeting Room keycard for a specific meeting room door. Keycards

encoded before the Reset keycard was encoded will not work in the locks.

One-Shot

Opens a specific room only once, for use by maintenance or an external vendor, contractor, etc.

Passage

Puts the lock in Passage mode, in which a keycard is no longer required to open the door. Passage mode

is removed by re-inserting the Passage keycard. Typically, rooms such as Staff Common Areas/Amenities

and Meeting rooms are appropriate for the use of Passage mode. Temporary or rented units should not

be put in Passage mode.

Passage Mode Reset

Used to invalidate any circulating Passage keycards for a specific door. Does not cause the lock to revert

to normal mode from Passage mode. Keycards encoded before the Reset keycard was encoded will not

work in the locks.

Programming

Prepares the lock for communication with the M-Unit.

Property Lockout

Locks out all but the Emergency keycard. The locks remain locked-out until unlocked by a Property

Unlock keycard.

Property Restart

Used to set or change the Property Code when installing the RezShield™ system, or if a severe security

problem has occurred.

Property Unlock

Unlocks any unit locked by the Property Lockout or Unit Lockout keycard.

Resident

Gives residents access to specified room/s with specified options for defined time period.

Resident Reset

Invalidates the corresponding Unit entry keycard. The Reset keycard must be inserted in all locks leading

to the specified resident unit. Entry keycards encoded before the Reset keycard was encoded will not

work in the lock. Keycards encoded before the Reset keycard was encoded will not work in the locks.

Restricted Area

This keycard is intended for rooms that do not fit into the normal master-keyed structure e.g. GM office,

computer room, liquor storage areas. Locks programmed as Restricted Area doors accept only two types

of entry keycards: Restricted Area and Emergency.

Section

A Submaster level (Section, Floor, Group, Zone and Area) are used for access by staff (e.g. housekeepers

and housekeeper managers, maintenance workers, laundry, room service, etc.)

Service Master

Opens any guest room on the property, except for rooms that have been locked out using the deadbolt

or Salesman’s Lockout as many times as required

Test Lock

Used by the lock installers to access Units and rooms during the installation of the locks. Test Lock

keycards do not work after a lock has been programmed.

Unit Lockout

Locks out all but the Emergency keycard. The Room Lockout keycard is valid for a specified room. The

lock remains locked-out until unlocked by a Unit or Property Unlock keycard.

Unit Unlock

Unlocks a specified unit locked-out by a Unit Lockout keycard.

Zone

A Submaster levels (Section, Floor, Group, Zone and Area) are used for access by staff (e.g. management,

maintenance workers, laundry, etc.)

Lock Audit Emergency Reset

Passage – Amenity

Passage – Meeting Room

Passage – Staff Common Area

Glossary

Access Point

Points of entry and exit such as Resident Room, Gym, Garage, Door etc.

Audit Trail

Audit trail determines which keycard was used, when an access occurred, who owned

the keycard at the time of access and what action was performed. Use-history stored in

the lock’s non-volatile memory. Displayed in the RezShield software in order of most

recent event.

Credential

Keycard, fob, or wristband programmed to store access information and grant entry for a

designated period of time.

Disability

Option

Changes the time delay during which the door is unlocked after a valid resident level

keycard is presented to the lock. The time delay changes from 4 seconds to 15 seconds,

to assist residents who may have difficulty turning the handle.

Encoder

The device used to write information on the keycard (encode) or to read information from

the keycard (audit).

Encryption

All the data that is written on the keycards is encrypted and can only be read by the

RezShield software. Also each Resident property will have its own encrypted code to

prohibit keycards of working from one property to another.

Hotsync

A transfer or back-up of data between a hand-held unit and a desktop computer through

a serial port or USB connection.

IPM

The Infrared Programming Module sits over the reader on the door lock to receive data

transmitted from the M-Unit. The infrared receiver and transmitter on the M-Unit are

aligned with the IrDA window (the small red glass window) on the IPM and data is

transmitted from the M-Unit to the lock via the IPM or from the lock to the M-Unit via the

IPM – in the case of an audit.

MIFARE

Type of technology used for contactless smart card systems. MIFARE is compliant with

the international ISO 14443 Type A standard.

M-Unit

A handheld computer containing the RezShield M-Unit software downloaded from the

CD. The M-Unit is used to program and audit locks and card readers.

RAC

Remote access controller is the device to secure common access and perimeter doors

such as access to elevators, parking, and other electrically- operated doors –as well as

doors requiring an electric strike or electromagnetic lock.

RFID

Radio frequency identification - RezShield uses wireless RFID technology to encode

keycards via a contactless encoder. The 79 lock uses RFID keycards and credentials.

Notes

Kaba Property Administrator Rez Shield Software User Guide Rezshield

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