Kontron Embedded Technology REVO-TPC Notebook PC User Manual Contents
Kontron Embedded Technology Inc Notebook PC Contents
Contents
- 1. User Manual Part 1
- 2. User Manual Part 2
- 3. User Manual Part 3
User Manual Part 3
Battery Operations The right bay battery is the primary battery source and is identified as battery number 1. The left bay battery is the secondary battery source identified as battery number 2. Using two or more batteries will allow you to swap charged batteries into the module bays for extended portable operation. Single battery operation The ReVolution running on a single battery will deplete battery charge until an alarm level is met then trigger the action set for that alarm. Set the alarm level and action in Power Options in Windows Control Panel. Stand-by battery operation When running the ReVolution with two charged batteries, the secondary battery will be depleted first. The primary battery will power the ReVolution when the secondary battery is empty, keeping the ReVolution running as a stand-by battery. Replace the depleted secondary battery with a charged battery to resume powering the ReVolution on the secondary battery. Alternate battery operation Place a battery in either bay and run the ReVolution until a low battery message is displayed. Place a charged battery in the remaining open bay to continue operation and remove the discharged battery. ReVolution User Manual 1.00 02/25/03 35 Touchscreen Your ReVolution is designed with a resistive touch screen that acts as a mouse pointer. Use the provided stylus for best results. Stylus User Settings Multiple behavior settings are available for the touchscreen. Your preferences may differ from the default settings for interacting with screen objects. You can change these settings by: • • • Running the touchscreen property sheet from the Start-Programs-UPDD-Settings menu, Clicking on “Pointer Device Settings” in the system tray, or Running “Pointer Devices” in Windows Control Panel. The following screen will appear. • • • • Navigate the Settings and Advanced tabs to adjust click responsiveness. Select the Events tab to program the mouse event that executes when touching the screen. The Windows tab provides double-click settings and a test area to try your new settings. Click the Help button if you need more information. Driver Installation The driver for your touchscreen is loaded at the factory when you order a Microsoft Windows operating system. If you need to reload the driver, use the ReVolution Utilities CD included with your unit. 36 02/25/03 ReVolution User Manual 1.00 Calibrate The ReVolution touchscreen is calibrated at the factory. Run the calibration routine when an alignment problem exists between the mouse pointer and the stylus contact location on the screen. You can adjust the calibration of the touchscreen by running the program at Start-Programs-UPDD-Calibrate. Carefully touch the location of the markers with your stylus to recalibrate the touch screen. After calibrating the ReVolution touchscreen you can test the alignment by pressing the Test button to view the tracking accuracy. ReVolution User Manual 1.00 02/25/03 37 Touch Pad The built-in touch pad is a PS/2-compatible pointing device that senses movement on its surface; the cursor responds as you move your finger on the surface of the touch pad. The central location on the palm rest provides optimal comfort and support. Touch Pad Basics: 1. Move your finger across the touch pad to move the cursor. 2. Press the left and right buttons located on the bottom edge of the touch pad to select and execute. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touch pad produces similar results. Function Execute Left Button Click twice quickly Select Drag Click once Click and hold, then use finger to drag the cursor on the touch pad Access Content Menu Scroll Right Button Tap Tap twice (at same speed as double-clicking a mouse button) Tap once Tap twice (at same speed as double-clicking a mouse button), then hold finger to the touch pad on the second tap and drag the cursor. Click once Note: Keep your fingers clean and dry when using the touch pad. Also keep the touch pad dry and clean. The touch pad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping harder will not increase the touch pad’s responsiveness. Change the behavior of the touch pad by adjusting the Mouse Properties in the Microsoft Windows Control Panel, displayed on the following page. For additional touch pad control, load the touch pad driver found on the ReVolution Utilities CD included with your unit. 38 02/25/03 ReVolution User Manual 1.00 Special touch pad features allow greater control of touch pad usage. Familiarize yourself with these features on this screen. USB Ports Driver Installation The ReVolution is designed with a USB 2.0 compliant controller that requires an operating system driver to exploit its capabilities. The driver is preinstalled at the factory and a backup of the driver is on the ReVolution Utilities CD delivered with your system. ReVolution User Manual 1.00 02/25/03 39 Video The ReVolution is designed with the Intel i830M grapics and memory ccontroler (GMCH). You can control the video system through the Microsoft Windows Control Panel. You can also gain quick access to video options by clicking the Intel Graphics Technology icon in the system tray or by right clicking on the desktop, as follows. 40 02/25/03 ReVolution User Manual 1.00 The Graphics Controller property sheet through the Windows Control Panel allows you view and change device color depth, resolution, color correction, display schemes, and hot keys. Driver Installation Browse the ReVolution Utilities CD to locate the video driver installation. Intel frequently updates the graphics drivers for i830M. Download this driver from www.intel.com. ReVolution User Manual 1.00 02/25/03 41 Video Rotation The ReVolution can change the orientation of the display image in four degrees of rotation. Rotating the screen can be useful when running the ReVolution in tablet mode, to suit your workspace. The normal orientation when in laptop mode is zero degrees. You may want to switch to 90 or 270 for a “Portarit” display or simply flip the screen by setting 180 rotation. There is three ways to change screen rotation. Use the system tray icon, right click on the desktop, or use the hot keys. Hot Key Rotation: To rotate your screen's image press+ and hit the key. Rotate to 0 press + and hit the <0> key. Rotate to 90 press + and hit the <9> key. Rotate to 180 press + and hit the <8> key. Rotate to 270 press + and hit the <7> key. Task Bar Rotation Desktop Rotation: 42 02/25/03 ReVolution User Manual 1.00 Wireless - 802.11b (WLAN) Do not operate the ReVolution in areas sensitive to radio interference, such as airplanes and hospitals. There is no means to shut off the Bluetooth and WLAN radios installed in the system. The integrated Wireless LAN (WLAN) device in the ReVolution is an 802.11b wireless network card that is attached to the computer via a mini-PCI slot. The main characteristics include: • Operating frequency in the 2.4 GHz band. • Compliance with WECA Wireless Fidelity (Wi-Fi) testing standard and ability to communicate up the maximum transfer rate of 11 Mbps. • Maximum range of about 105 Meters. This device provides a plug-and-play seamless connectivity to all network resources, and Internet access at up to 11 Mbps. No cables are necessary to run, just an access point. It provides a high-speed connectivity at up to 11 Mbps over an extended operating range. It automatically falls back to 5.5, 2, and 1 Mbps. It is compliant with IEEE 802.11b standards which also assures compatibility with other 802.11b compliant devices and networks. Frequency Range: Typical outdoor operating range Modulation Technique: Channel Support 2.4 GHz to 2.4835 GHz 30 M @ 11 Mbps 50 M @ 5.5 Mbps 100 M @ 2 Mbps 105 M @ 1 Mbps DSSS(Direct Sequence Spread Spectrum) with BPSK (1Mbps), QPSK (2Mbps), and CKK(5.5 and 11 Mbps) US/Canada: 11 (1 ~ 11) Major European Country: 13(1 ~ 13) France: 4(10~13) th Japan: 14(1 ~ 13 or 14 ) Driver The software for the WLAN allows you to view and set the connection to other 802.11b devices. Run this utility by navigating to Start-Programs-IEEE 802.11b MiniPCI Utility in Windows 2000 or Windows 98. The following screen will appear. When running Windows XP go to Device Manager. ReVolution User Manual 1.00 02/25/03 43 To secure transmissions with an 802.11b device that has WEP enabled, set a pass phrase or key on the Advanced Setting window. 44 02/25/03 ReVolution User Manual 1.00 Wireless - Bluetooth Do not operate the ReVolution in areas sensitive to radio interference, such as airplanes and hospitals. There is no means to shut off the Bluetooth and WLAN radios installed in the system. For PAN environments, Bluetooth provides freedom from wired connections. By using this radio-based link, computers, mobile phones, PDA and other portable handheld devices are able to transmit data to each other or connect to Internet without a single cable. While the possibilities are nearly endless for the applications of the technology, some of the current capabilities include: • • • • • Eliminating the need for wired connections between electronic products and accessories such as a keyboard, mouse, headsets, printers, other computers; Exchanging files, business cards, calendar appointments, etc. with groups of Bluetooth users; Transferring and synchronizing files between devices; Connecting to localized content services in public areas; Functioning as remote controls, keys, tickets and e-cash wallets. The Bluetooth wireless technology and Wireless LAN (802.11b) are complementary technologies. The Bluetooth wireless technology is designed to replace cables between cell phones, laptops, and other computing and communication devices within a 10-meter range. Wireless LAN is wireless Ethernet; it provides an extension or replacement of wired networks for dozens of computing devices. Issues do arise with the coexistence of both Bluetooth and Wireless LAN. Any time devices are operated in the same frequency band, there is the potential for interference which results in a lower bandwidth This device has a maximum range of about 10 meters, depending on the environment. The maximum data transfer rate is 1.0Mbps. This is a Class 2 device with a typical Tx power of 0 dBm. The operating frequency range is 2.402 GHz to 2.480 GHz with a channel spacing of 1 MHz. ReVolution User Manual 1.00 02/25/03 45 Technical Data ReVolution Main Specification Processor Intel Mobile Pentium® III-M 1.06 GHz or higher Main Battery Lithium Ion battery - 57 Watt, 3.5 hour life (approximate) BIOS: PhoenixBIOS 4.0, Release 6 RAM: 128 MB SDRAM standard L2-Cache 512KB Keyboard: Full-size QWERTY keyboard with 84 keys (USA Standard) Interfaces: 1x Power Connector with 10-28 VDC, 4.6 Amps 1x Serial Port (COM 1) 2x USB 2.0 Ports Docking connector 1x RJ11 56K V.90 Modem 1x RJ45 10/100Mbs Ethernet/LAN Audio phonejacks: 1x MIC-In 1x Line-In 1x Speaker-Out Integrated: 802.11b WLAN, Bluetooth PAN Hard Disk Drives: 40GB primary removable hard drive standard – upgradeable to 60GB 40GB secondary, optional removable hard drive – upgradeable to 60MB Call Technical Support or your Sales Representative for other available options. PCMCIA: Card BUS connector provides two open PC Card slots that accommodate two Type II, or one Type III PCMCIA device. Graphics Controller: Integrated Direct AGP Graphics Core frequency up to 166 MHz 350 MHz RAM DAC Video-RAM: 8 to 48 MB of Dynamic Video Memory (shared) Up to 32 MB with 128 MB RAM; 48 MB with 256 MB RAM Pointing Device: Touch Pad on the keyboard, Touchscreen on the display Power specification 10-24 VDC AC adapter: Input: 90-264 VAC, 50-60 Hz; Output: 12V, 55W RTC/CMOS Battery Rechargeable LIon real-time clock/CMOS battery on main board. Not user-serviceable. 46 02/25/03 ReVolution User Manual 1.00 Mechanical Specification Dimensions: Width 12.8" (326 mm) Depth 10.25" (261 mm) Height 2.125" (54 mm) Weight: 8 lbs. with one battery module installed. Chassis: Rigid, lightweight magnesium design Environmental Specifications Operating temperature –15 C to +50°C (5 F to 140 °F) NOTE: Excludes all CD-ROM, DVD and floppy devices. See device specifications later in this section. Storage temperature –20 C to +70 °C (–4 F to 158 °F ) NOTE: Excludes all CD-ROM, DVD and floppy devices. See device specifications later in this section. Operating humidity 10–88 % relative humidity, non-condensing Storage humidity 5–95 % relative humidity, non condensing Shock Mil-Std 810F: Method: 516.5 Procedures: I = 40G IV = 26 drops @ 36” V = 75G NOTE: Excludes all CD-ROM, DVD and floppy devices. See device specifications later in this section. Vibration Mil-Std 810F: Method: 514.5 Procedure I Category 20 & 24 Blowing Rain IP54/NEMA 3 Sand and Dust NEMA 3 Altitude Operating Up to 15,000 ft. (4,500 m) Altitude Non-Operating Up to 35,000 ft. (10,668 m) EMI & Safety FCC Part 15 Class B (ETSI 300 328/1997) CE Directive Class B (ETSI 301489-17/2002) UL, EN 60950 ReVolution User Manual 1.00 02/25/03 47 CE-Directives and Standards CE –Directives Low Voltage directive (Electrical Safety) EN 60950 EMC Directive EN 55022 Electrical Safety Standards U.S.A. UL 60950/2002 Canada CSA 22.2 No. 60950-00 EMC Standards U.S.A. FCC Part 15.247/2002 48 02/25/03 ReVolution User Manual 1.00 CD-ROM Module Interface IDE Temperature range in operation: 5°C to +50°C in storage: -30°C to +65°C Humidity 5% - 90% (relative, non-condensing) Features Read Data 24X CAV max. Audio Play 8X CAV max. CD-RW Module Interface IDE Temperature range in operation: 5°C to +50°C in storage: -20°C to +60°C Humidity 10% - 80% (relative, non-condensing) Features Write 8X max. Read 24X max. DVD Module Interface IDE Temperature range in operation: 5°C to +50°C in storage: -30°C to +65°C Humidity 5% - 90% (relative, non-condensing) Features DVD-ROM 24X CAV max. CD 8X CAV max. DVD/CD-RW Module Interface IDE Temperature range in operation: 5°C to +50°C in storage: -20°C to +60°C Humidity 10% - 80% (relative, non-condensing) Features Read: DVD-ROM 8X CAV max. CD-ROM 24X CAV max. Write: CD-R 8X CLV CD-RW 4X CLV High Speed CD-RW 8X CLV ReVolution User Manual 1.00 02/25/03 49 Floppy Disk Drive Module Interface TTL Temperature range in operation: 5°C to +50°C in storage: -40°C to +60°C Humidity 20% - 80% (relative, non-condensing) FDD: 3.5" 1.44Mb Formatted Lithium Ion Battery Pack Interface SMBUS VI.0 Temperature range Operating: 0° to +45°C charging -20° to +60°C discharging Service Life 300 Cycles typ. Typical Capacity 8000mAH@.2C Nominal Voltage 7.40V Remaining Capacity LEDs: 50 Green (Three) 76-100% remaining Green (Two) 51-75% remaining Green (One) 26-50% remaining Red 0-25% 02/25/03 ReVolution User Manual 1.00 Technical Appendices The following tables show the connector pin-out assignments for the external connections of the ReVolution computer. Active low signals are indicated by a minus sign. Refer to the “ReVolution at a Glance” section for locations. RS232 Serial Port (COM A) Pin Signal name DCD (Data Carrier Detect) RXD (Receive Data) TXD (Transmit Data) DTR (Data Terminal Ready) GND (Signal Ground) DSR (Data Set Ready) RTS (Request to Send) CTS (Clear to Send) RI (Ring Indicator) 9-pin SUB D-plug Parallel Port (I/O Stick Option Only) Pin Signal name –STROBE DATA0 DATA1 DATA2 DATA3 DATA4 DATA5 DATA6 DATA7 10 –ACKN 11 BUSY 12 PE 13 SELECT 14 –AUTOFD 15 –ERROR 16 –INIT 17 –SLCTIN 18–25 GND ReVolution User Manual 1.00 25-pin SUB D-socket 02/25/03 51 Analog Monitor (VGA-Output, I/O Stick Option Only) Pin Signal name red green blue 4, 5 4 is NC, 5 is GND 6–8 GND not connected 10–12 10-GND, 11-NC, 12-DDC Data 13 HSYNC 14 VSYNC 15 DDC Clock 15-pin SUB D-socket USB 2.0 Ports Pin Signal name +5 Volts P- P+ GND USB Power Supply Connector Pin Signal name 4-pin Female socket (Looking into socket on back interface panel)) Ground Ground DC Input(+10 to +28 Volts DC) DC Input(+10 to +28 Volts DC) 52 02/25/03 ReVolution User Manual 1.00 PS/2 Keyboard/Mouse Connector (I/O Stick Option Only) Pin Name Dir. Description DATA Mouse Data DATA Keyboard Data GND Ground VCC Power , +5 VDC CLK Mouse Clock CLK Keyboard Clock This illustrates the pin-out of the external PS/2 Keyboard/Mouse connector. This connection is “hot pluggable” and interchangeable between the external keyboard and the external mouse. Hot pluggable means you may connect either the external keyboard or external mouse while the computer power is on. RJ-11 Modem Port Pin Name Not Connected TIP RING Not Connected RJ-45 LAN Port Pin Name Description TX+ Transmit Data+ TX- Transmit Data- RX+ Receive Data+ Not Connected Pin 4 is shorted to Pin 5 then AC coupled to ground through a 75 Ohm resistor Not Connected See Above RX- Receive Data- Not Connected Pin 7 is shorted to Pin 8 then AC coupled to ground through a 75 Ohm resistor Not Connected See Above ReVolution User Manual 1.00 RJ-45 LAN Port 02/25/03 53 Line-In LINE IN RIGHT LINE IN LEFT AGND_A MIC-In MUTE MIC AGND_A Speakers SPEAKER RIGHT MUTE_S SPEAKER RIGHT AGND_A 54 02/25/03 ReVolution User Manual 1.00 System Hardware Assignments The ReVolution, like all computers based on standard IBM-compatible personal computer architecture, contains a set of user hardware- and software-configurable resources. The system uses some of these resources for various standard and optional features. The user can modify others. This section describes the standard system resources, their use and assignment status. The following table of Interrupt ReQuests (IRQs) are assigned by the BIOS. Plug-and-play operating systems (Windows 98/2000/XP) may change the IRQ assignments. Table of IRQ Assignment by BIOS IRQ Number Use Type Status Timer ISA Permanent Assignment Keyboard ISA Permanent Assignment Programmable Interrupt Controller ISA Permanent Assignment COM Port B (2) ISA BIOS enable/disable COM Port A (1) ISA BIOS enable/disable PNP/PCI Floppy Disk ISA Permanent Assignment, if installed LPT1 Real Time Clock ISA Permanent Assignment ACPI EC ISA PNP/PCI Assignment BIOS Adjustable 10 PNP/PCI 11 PNP/PCI 12 Mouse ISA BIOS enable/disable 13 Math Coprocessor ISA Permanent Assignment 14 IDE Controller ISA PCI/PNP assignment 15 DMA Channel Table DMA Channel Use Status Unused Available To User Unused Available To User Floppy Disk Permanent Assignment ECP Parallel Port BIOS adjustable DMA Controller Permanent Assignment Unused Available To User Unused Available To User Unused Available To User ReVolution User Manual 1.00 02/25/03 55 Embedded Controller The Embedded Controller (EC) in the ReVolution supervises its “power state” by monitoring incoming power levels and temperature, making decisions for safe operation. The EC also interacts with the system BIOS and informs the APM manager with power-related messages. When a fault condition occurs, the EC will change the power state and indicate the fault by flashing a series of codes on the power LED: Embedded Controller LEDs Refer to the “ReVolution at a Glance” section for LED locations. Symbol Name NumLock Battery Indicator Purpose Indicates NumLock state. LED is on when NumLock is active. Indicates capital letter state. LED is on when Caps Lock is active. Indicates battery status Power Indicates AC power attached Hard Disk Drive Activity Indicates when hard drive is accessed. LAN Activity Indicates embedded LAN activity. Wireless Activity Future Use Mail Future Use Caps Lock You must clear the active fault before the EC will continue operation. The EC is continuously on when power is applied to the ReVolution. It is field-upgradeable. The EC will perform a power-down override, which forces the ReVolution to turn off, when a user presses the power on/off button continually for 4 seconds. Note: The Embedded Controller is active whenever there is a DC power source (external or battery) present, even with ReVolution power off. If the ReVolution is stored with one battery installed, the EC will discharge a fully charged battery in approximately 27 days. Kontron recommends that the ReVolution be stored for extended periods with no battery installed. Power and Battery Indicators Power State OFF On, Charging Low Battery Running on battery Running on AC not charging Battery Malfunction Sleep mode battery Sleep mode AC Power LED OFF ON OFF OFF ON Fast Blink Slow Blink OFF Battery Indicator LED OFF Slow Blink Fast Blink ON OFF Fast Blink OFF Slow Blink Slow blink is defined as - 0.5 Hz, 50% duty cycle, i.e. ON for one second, OFF for one second Fast blink is defined as - 1 Hz, 50 % duty cycle, i.e. On for 500 ms, OFF for 500 ms 56 02/25/03 ReVolution User Manual 1.00 Phoenix BIOS Setup Use the Phoenix BIOS Setup program for: • Setting system time and date. • Installing new drives for hard disks and floppy disks. • Enhancing system performance by controlling advanced features such as shadow memory and cache memory. To start the Phoenix BIOS Setup utility: 1. Turn on or reboot your system. 2. Press the ESC key when ReVolution splash screen appears. 3. PhoenixBIOS displays this message: Press to enter SETUP 4. Pressing displays the Main Menu. Incorrect settings can cause your system to malfunction. Navigating the Setup Menus The Menu Bar at the top of the window lists these selections: Main Advanced Security Power Exit Use this menu for basic system configuration. Use this menu to set the Advanced Features available on your system's chipset. Use this menu to set User and Supervisor Passwords and the Backup and Virus-Check reminders. Use this menu to configure Power-Management features. Exits the current menu. Use the left/right arrow keys to make a selection. Legend Bar Use the keys listed in the legend bar on the bottom of the screen to make your selections or exit the current menu. The chart on the following page describes the legend keys and their alternates: Key Function or ↔ Left or right arrow keys ↕ Up or down arrow keys or or or or <-> or <+> or General Help window (See below). Exit this menu. Select a different menu. Move cursor up and down. Cycle cursor up and down. Move cursor to top or bottom of window. Move cursor to next or previous page. Select the Previous Value for the field. Select the Next Value for the field. Load the Default Configuration values for this menu. Load the Previous Configuration values for this menu. Execute Command or Select P Submenu. Refresh screen. To select an item: • Use the arrow keys to move the cursor to the field you want. • Use the plus-and-minus value keys to select a value for that field. The Save Values commands in the Exit Menu save the values currently displayed in all the menus. To display a sub menu: • Use the arrow keys to move the cursor to the sub menu you want. • Press . A pointer (_) marks all sub menus. ReVolution User Manual 1.00 02/25/03 57 Field Help Window The Help window on the right side of each menu displays the help text for the currently selected field. It updates as you move the cursor to each field. General Help Window Advanced Hard Disk Features If Advanced Hard Disk Features are installed, select one of the Master or Slave sub-menus on the Main Menu. Use the legend keys listed on the bottom to make your selections and exit to the Main Menu. Use the chart on the following page to configure the hard disk drive with Advanced Hard Disk Features: 58 02/25/03 ReVolution User Manual 1.00 Advanced Hard Disk Features Feature Options Type None User Auto (Default) IDE Removable CD-ROM ATAPI Removable Cylinders Heads Sectors Multi-Sector Transfers 1 to 65,536 1 to 16 Description None = Autotyping is not able to supply the drive type, or end user has selected None, disabling any drive that may be installed. User = You supply the hard-disk drive information in the following fields. Auto = Autotyping, the drive itself supplies the information. IDE Removable = Removable disk drive CD-ROM = CD-ROM drive. ATAPI Removable = Removable disk drive. Number of cylinders. Number of read/write heads. Disabled Standard 2 sectors 4 sectors 8 sectors 16 sectors Enabled Disabled Any selection except Disabled determines the number of sectors transferred per block. Standard is 1 sector per block. 32-Bit I/O Enabled Disabled (Default) This setting enables or disables 32-bit IDE data transfers. Transfer Mode Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 OR Standard Fast DMA A Fast DMA B Fast DMA F Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 Mode 5 Selects the method for transferring the data between the hard disk and system memory. The Setup menu only lists those options supported by the drive and platform. LBA Mode Control Ultra DMA Mode ReVolution User Manual 1.00 Enabling LBA causes Logical Block Addressing to be used in place of Cylinders, Heads, & Sectors. Selects the Ultra DMA mode used for moving data to/from the drive. Autotype the drive to select the optimum transfer mode. 02/25/03 59 Memory Cache Enabling cache saves time for the CPU by holding data most recently accessed in regular memory (dynamic RAM or DRAM) in a special storage area of static RAM (SRAM), which is faster. Before accessing regular memory, the CPU first accesses the cache. If it does not find the data it is looking for there, it accesses regular memory. Selecting Memory Cache from the Main Menu displays a menu like the one shown here. The actual features displayed depend on your system's hardware. Feature Memory Cache Cache System BIOS area Cache Video BIOS area Cache Base 0-512K: Cache Base 512k-640k: Cache Extended Memory Area: Cache segments, e.g., E800-EFFF Options Enabled (Default) Disabled Uncached Write Protect (Default) Uncached Write Protect (Default) Uncached Write Through Write Protect Write Back (Default) Uncached Write Through Write Protect Write Back (Default) Uncached Write Through Write Protect Write Back (Default) Enabled Disabled (Default) Write Through Write Protect Write Back Description Sets the state of the memory cache. Controls caching of BIOS system. Controls caching of video BIOS area. Controls caching of 512k base memory Controls caching of 512k – 640k base memory Controls caching of system memory above one megabyte Controls caching of individual segments of memory usually reserved for shadowing system or option ROMs WARNING: Incorrect settings can cause your system to malfunction. Boot Features Menu Select Boot from the menu bar on the Main Menu. Use the legend keys to make your selections and exit to the Main Menu. Use the following chart to select your boot options. Feature Boot-time Diagnostic Screen: Quickboot Mode: Options Enabled Disabled (Default) Enabled (Default) Disabled Description Display the diagnostic screen during boot. Allows the system to skip certain tests while booting. This will decrease the time to boot the system. The BIOS attempts to load the operating system from the disk drives in the sequence selected here. The topmost item is the first boot device that BIOS will attempt to boot an operating system. If the device is not bootable the BIOS will move to the next device until a bootable device is found. If no devices are found to be bootable then the BIOS will post an error message. 60 02/25/03 ReVolution User Manual 1.00 Advanced Menu Select Advanced from the menu bar on the Main Menu. Use the legend keys to make your selections and exit to the Main Menu. Use the following chart to configure the keyboard features: Feature Installed O/S Options Other Win95 Win98 (Default) WinME Win2000 Reset Configuration Data: No (Default) Yes Large Disk Access Mode: Other DOS (Default) Local Bus IDE adapter: Disabled (Default) Primary (Default) Description Select the operating system installed on your system that you will use most often. NOTE: An incorrect setting can cause some operating systems to display unexpected behavior. Select “Yes” if you want to clear the Extended System Configuration Data (ESCD) area. UNIX, Novell Netware, or other operating systems, select ‘Other’. If you are installing new software and the drive fails, change this selection and try again. Different operating systems require different representations of drive geometries. Enable the integrated local bus IDE adapter The items in this menu will allow the user to: 1) Test Mobile features of the Almador-m Chipset 2) Alter the Reference board environment. OEM Platform Advanced Menu Advanced Chipset Control I/O Device Configuration Keyboard Features Legacy USB Support Enabled (Default) Disabled Enable support for Legacy Universal Serial Bus. OEM Platform Advanced Memory Menu Feature Platform Power Management SubMenu Options Description These items will control the various CPU and Chipset Power Management Features of this platform These items will control: 1) Which ACPI Tables will be include in the RSDT Entry Table Field. 2) The values stored in specific ACPI Table Fields. 3) The Enabling of Specific ACPI Features. These items determine whether the integrated PCI Devices will be enabled in PCI Config. Space This item allows IDE drives to be set above ATA 33 if the drive supports that speed. ACPI Table/Features Control Sub Menu Integrated Devise Control SubMenu ATA 66/ATA 100 Support ReVolution User Manual 1.00 Enabled Disabled 02/25/03 61 Integrated Device Control Sub-Menu Feature Options Description USB – Device 29 Disabled Enabled (Default) USB – Device 29, Function 1 Disabled Enabled (Default) USB – Device 29, Function 2 Disabled Enabled (Default) AC97 – Device 31, Function 5 Disabled Enabled (Default) Enable or Disable all ICH3 USB 1.1 Devices by setting item to the desired value. Enable or Disable all ICH3 USB 1.1 Devices by setting item to the desired value. Enable or Disable all ICH3 USB 1.1 Devices by setting item to the desired value. Enable or Disable the AC97 Audio Device if present. This Setup Item will have no effect if an AC97 Audio MDC is not present. Advanced Chipset Control Menu Feature Options Description IGD Boot Type VBIOS Default (Default) CRT LCD CRT_LCD Select the Video Display that the Internal Graphics Device will make active during the POST: 1) VBIOS Default 2) CRT 3) LCD 4) CRT_LCD IGD – LCD Panel Type Default Primary Video Graphics Aperture Enable Memory Gap 62 800x600 LVDS 1024x768 LVDS (Default) Selecting “VBIOS Default” will allow the VBIOS to choose the Video Display to enable. Select the LCD Panel used by the Internal Graphics Device by selecting the appropriate setup item. The first item is Panel 1, the last item is Panel 16. Some Panels are not numbered due to size constraints. NOTE: SVGA screen requires change to 800x600 LVDS. Select PCI to use a PCI video card for the boot display device. AGP (Default) PCI Select AGP to use an AGP video card for the boot display device. Select the size of the Graphics Aperture for the AGP video device. 32MB 64MB (Default) 128MB 256MB Disable (Default) Extended Free RAM Address space for use with an option card starting at 15MB. 02/25/03 ReVolution User Manual 1.00 I/O Device Configuration Menu The CPU communicates with external devices such as printers through devices called Input/Output (I/O) ports such as serial and parallel ports. These I/O devices require the use of system resources such as I/O addresses and interrupt lines. If these devices are Plug and Play, either the BIOS can allocate the devices during POST, or the operating system can do it. If the I/O devices are not Plug and Play, they may require manually setting them in Setup. On some systems, the chipset manages the communication devices. Other systems have, instead, a separate I/O chip on the motherboard for configuring and managing these devices. Many systems allow you to control the configuration settings for the I/O ports. Select I/O Device Configuration on the Advanced Menu to display this menu and specify how you want to configure these I/O Devices: Use the legend keys to make your selections and exit to the Main Menu. Use the following chart to configure the Input/Output settings: Feature Options Description Serial port A: Serial port B: Disabled Enabled (Default) Auto OS Controlled Disabled turns off the port. Enabled requires you to enter the base Input/Output address and the Interrupt number on the next line. Auto makes the BIOS configure the port automatically during POST. OS Controlled lets the PnP Operating System (such as Windows 95) configure the port after POST. Parallel Port: Disabled Enabled (Default) Auto OS Controlled Disabled turns off the port. Enabled requires you to enter the base Input/Output address and the Interrupt number below. Auto makes the BIOS auto configure the port during POST. OS Controlled lets the PnP Operating System (such as Windows 95) configure the port after POST. Mode Output only Bi-directional ECP (Default) EPP & ECP Output only is standard one-way protocol for a parallel device. Bi-directional uses two-way protocol of an Extended Capabilities Port (ECP). Floppy Disk Controller Disabled Enabled Auto (Default) Enables the on-board legacy diskette controller. Disabled turns off all legacy diskette drives. Auto select per BIOS or OS Use this menu to specify how the I/O (Input and Output) ports are configured: • Manually by you. • Automatically by the BIOS during POST • Automatically by a PnP Operating System such as Windows 95 after the Operating System boots. Warning: If you choose the same I/O address or Interrupt for more than one port, the menu displays an asterisk (*) at the conflicting settings. It also displays this message at the bottom of the menu: * Indicates a DMA, Interrupt, I/O, or memory resource conflict with another device. Resolve the conflict by selecting another settings for the devices. ReVolution User Manual 1.00 02/25/03 63 Keyboard Features Select Keyboard from the menu bar on the Main Menu. Use the legend keys to make your selections and exit to the Main Menu. Use the following chart to configure the keyboard features: Feature Numlock Options Auto On Off (Default) Enabled Disabled (Default) 2/sec 6/sec 10/sec 13.3/sec 21.8/sec 26.7/sec 30/sec (Default) ¼ sec ½ sec (Default) ¾ sec 1 sec Key Click Keyboard auto-repeat rate Keyboard auto-lag delay Description On or Off turns NumLock on or off at bootup. Auto turns NumLock on if it finds a numeric key pad. Enables key click. Sets the number of times per second to repeat a keystroke when you hold the key down. Sets the delay time after the key is held down before it begins to repeat the keystroke. Security Menu Select Security from the menu bar on the Main Menu. Use the legend keys to make your selections and exit to the Main Menu. Enabling "Supervisor Password" requires a password for entering Setup. The passwords are not case sensitive. Pressing at either Set Supervisor Password or Set User Password displays a dialog box like this: Set Password Enter password: [ Confirm password: [ Enter: Accept Type the password and press . Repeat. Note: In some systems, the User and Supervisor passwords are related; you cannot have a User password without first creating a Supervisor password. In other systems, you can create and use them independently. Use the following chart to configure the system-security and anti-virus options. Feature Set Supervisor Password Options Up to seven alphanumeric characters Set User Password Up to seven alphanumeric characters Password on Boot Enabled Disabled Diskette Access Enabled Disabled 64 Description Pressing displays dialog box for entering the supervisor password. In related systems, this password gives full access to Setup menus. Pressing displays the dialog box for entering the user password. In related systems, this password gives restricted access to SETUP menus. Enabled requires a password on boot. Requires prior setting of the Supervisor password. If supervisor password is set and this option disabled, BIOS assumes user is booting. Enabled requires a password to boot from or access the floppy disk. 02/25/03 ReVolution User Manual 1.00 Boot Menu Select Boot from the menu bar on the Main Menu. Use this menu to arrange to specify the priority of the devices from which the BIOS will attempt to boot the Operating System. The BIOS will attempt first to boot from the CD-ROM drive (the only Removable Device listed). Failing that, it will attempt to boot from the Primary Master hard disk, and so on down the list. Removable Devices, Hard Drive, and Network Boot are the generic types of devices on your system from which you can boot an operating system. You may have more than one device of each type. If so, the generic type is marked with a plus or minus sign. Use the key to expand or collapse the devices marked with <+> or <->. Press to expand all such devices. Note: Floppy drives are not managed on this menu as part of Removable Devices. To change a device’s priority on the list, first select it with the up-or-down arrows, and move it up or down using the <+> and <-> keys. Pressing moves a device between the Removable Devices and Hard Drive. Pressing enables or disables a device. Feature Removable Devices Options Legacy Floppy Drives Hard Drive Toshiba MK6412MAT-(PM) Bootable Add - Cards Description Keys used to view or configure devices CD-ROM Drive Exit Menu Select Exit from the menu bar on the Main Menu. The following sections describe each of the options on this menu. Note that does not exit this menu. You must select one of the items from the menu or menu bar to exit. Exit Saving Values After making your selections on the Setup menus, always select either "Exit Saving Value" or "Save Changes." Both procedures store the selections displayed in the menus in CMOS (short for "battery-backed CMOS RAM") a special section of memory that stays on after you turn your system off. The next time you boot your computer, the BIOS configures your system according to the Setup selections stored in CMOS. After you save your selections, the program displays this message: Values have been saved to CMOS! Press to continue If you attempt to exit without saving, the program asks if you want to save before exiting. During bootup, PhoenixBIOS attempts to load the values saved in CMOS. If those values cause the system boot to fail, reboot and press to enter Setup. In Setup, you can get the Default Values (as described below) or try to change the selections that caused the boot to fail. Exit Discarding Changes Use this option to exit Setup without storing in CMOS any new selections you may have made. The selections previously in effect remain in effect. ReVolution User Manual 1.00 02/25/03 65 Load Setup Defaults To display the default values for all the Setup menus, select "Load Setup Defaults" from the Main Menu. The program displays this message: ROM Default values have been loaded! Press to continue If, during bootup, the BIOS program detects a problem in the integrity of values stored in CMOS, it displays these messages: System CMOS checksum bad - run SETUP Press to resume, to Setup The CMOS values have been corrupted or modified incorrectly, perhaps by an application program that changes data stored in CMOS. Press to resume the boot or to run Setup with the ROM default values already loaded into the menus. You can make other changes before saving the values to CMOS. Discard Changes If, during a Setup Session, you change your mind about changes you have made and have not yet saved the values to CMOS, you can restore the values you previously saved to CMOS. Selecting “Discard Changes” on the Exit menu updates all the selections and displays this message: CMOS values have been loaded! Press to continue Save Changes Selecting “Save Changes” saves all the selections without exiting Setup. You can return to the other menus if you want to review and change your selections. 66 02/25/03 ReVolution User Manual 1.00 BIOS Messages The following is a list of the messages that the BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Following the list are explanations of the messages and remedies for reported problems. *If your system displays one of the messages marked below with an asterisk (*), write down the message and contact Kontron Technical Support. If your system fails after you make changes in the Setup menus, reset the computer, enter Setup and install Setup defaults or correct the error. 0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified. 0210 Stuck key Stuck key on keyboard. 0211 Keyboard error Keyboard not working. *0212 Keyboard Controller Failed Keyboard controller failed test. May require replacing keyboard controller. 0213 Keyboard locked - Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS - Run SETUP Monitor type not correctly identified in Setup *0230 Shadow Ram Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected. *0231 System RAM Failed at offset: nnnn System RAM failed at offset nnnn of in the 64k block at which the error was detected. *0232 Extended RAM Failed at offset: nnnn Extended memory not working or not configured properly at offset nnnn. 0250 System battery is dead - Replace and run SETUP The CMOS clock battery indicator shows the battery is dead. Replace the battery and run Setup to reconfigure the system. Note: ReVolution’s CMOS battery is rechargeable and should never need replacement. 0251 System CMOS checksum bad - Default configuration used System CMOS has been corrupted or modified incorrectly, perhaps by an application program that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these values, enter Setup and enter your own values. If the error persists, check the system battery or contact KMC. *0260 System timer error The timer test failed. Requires repair of system board. *0270 Real time clock error Real-Time Clock fails BIOS hardware test. May require board repair. 0271 Check date and time settings BIOS found date or time out of range and reset the Real-Time Clock. May require setting legal date (1991- 2099). 0280 Previous boot incomplete - Default configuration used ReVolution User Manual 1.00 02/25/03 67 Previous POST did not complete successfully. POST loads default values and offers to run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. On systems with control of wait states, improper Setup settings can also terminate POST and cause this error on the next boot. Run Setup and verify that the waitstate configuration is correct. This error is cleared the next time the system is booted. 0281 Memory Size found by POST differed from CMOS Memory size found by POST differed from CMOS. 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly. 02B2 Incorrect Drive A type - run SETUP Type of floppy drive A: not correctly identified in Setup. 02B3 Incorrect Drive B type - run SETUP Type of floppy drive B: not correctly identified in Setup. 02D0 System cache error - Cache disabled RAM cache failed and BIOS disabled the cache. On older boards, check the cache jumpers. You may have to replace the cache. See your dealer. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error. *02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. *02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers. *02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt). *02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-Safe Timer takes too long. device Address Conflict Address conflict for specified device. Allocation Error for: device Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device. CD ROM Drive CD ROM Drive identified. Entering SETUP ... Starting Setup program *Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory. Fixed Disk n Fixed disk n (0-3) identified. Invalid System Configuration Data Problem with NVRAM (CMOS) data. I/O device IRQ conflict 68 02/25/03 ReVolution User Manual 1.00 I/O device IRQ conflict error. PS/2 Mouse Boot Summary Screen: PS/2 Mouse installed. nnnn kB Extended RAM Passed Where nnnn is the amount of RAM in kilobytes successfully tested. nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kilobytes successfully tested. nnnn kB Shadow RAM Passed Where nnnn is the amount of shadow RAM in kilobytes successfully tested. nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested. One or more I2O Block Storage Devices were excluded from the Setup Boot Menu There was not enough room in the IPL table to display all installed I2O block-storage devices. Operating system not found Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed disk and drive A: are properly identified. *Parity Check 1 nnnn Parity error found in the system bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A parity error indicates that some data has been corrupted. *Parity Check 2 nnnn Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. Press to resume, to Setup, for previous Displayed after any recoverable error message. Press to start the boot process or to enter Setup and change the settings. Press to display the previous screen (usually an initialization error of an Option ROM, i.e., an add-on card). Write down and follow the information shown on the screen. Press to enter Setup Optional message displayed during POST. Can be turned off in Setup. PS/2 Mouse: PS/2 mouse identified. Run the I2O Configuration Utility One or more unclaimed block storage devices have the Configuration Request bit set in the LCT. Run an I2O Configuration Utility (e.g. the SAC utility). System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS which can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS successfully copied to shadow RAM. ReVolution User Manual 1.00 02/25/03 69 Test Points and Beep Codes At the beginning of each POST routine, the BIOS outputs the test point error code to I/O address 80h. Use this code during trouble shooting to establish at what point the system failed and what routine was being performed. The following is a list of the checkpoint codes written at the start of each test and the beep codes issued for terminal errors. Unless otherwise noted, these codes are valid for PhoenixBIOS 4.0 Release 6.x. Code 02h 03h 04h 06h 07h 08h 09h 0Ah 0Bh 0Ch 0Eh 0Fh 10h 11h 12h 13h 14h 16h 17h 18h 1Ah 1Ch 20h 22h 24h 28h 29h 2Ah 2Ch 2Eh 2Fh 32h 33h 36h 38h 3Ah 3Ch 3Dh 41h 42h 45h 46h 47h 48h 49h 4Ah 4Bh 4Ch 4Eh 4Fh 70 Beeps 1-2-2-3 1-3-1-1 1-3-1-3 1-3-4-1 1-3-4-3 2-1-2-3 Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Disable shadow and execute code from the ROM. Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller Set ES segment register to 4 GB Auto size DRAM Initialize POST Memory Manager Clear 512 kB base RAM RAM failure on address line xxxx* RAM failure on data bits xxxx* of low byte of memory bus Enable cache before system BIOS shadow Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize extended memory for RomPilot Initialize interrupt vectors POST device initialization Check ROM copyright notice Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Initialize MultiBoot 02/25/03 ReVolution User Manual 1.00 50h 51h 52h 54h 55h 58h 59h 5Ah 5Bh 5Ch 60h 62h 64h 66h 67h 68h 69h 6Ah 6Bh 6Ch 6Eh 70h 72h 76h 7Ch 7Dh 7Eh 80h 81h 82h 83h 84h 85h 86h 87h 88h 89h 8Ah 8Bh 8Ch 8Fh 90h 91h 92h 93h 95h 96h 97h 98h 99h 9Ah 9Ch 9Dh 9Eh 9Fh A0h A2h A4h 2-2-3-1 1-2 Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Enable USB devices Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable CPU cache Test RAM between 512 and 640 kB Test extended memory Test extended memory address lines Jump to UserPatch1 Configure advanced cache registers Initialize Multi Processor APIC Enable external and CPU caches Setup System Management Mode (SMM) area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize Intelligent System Monitoring Initialize coprocessor if present Disable onboard Super I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports. Configure Motherboard Configurable Devices (optional) Initialize BIOS Data Area Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fix up Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure Check for SMART Drive (optional) Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize typematic rate ReVolution User Manual 1.00 02/25/03 71 A8h AAh ACh AEh B0h B1h B2h B4h B5h B6h B7h B9h BAh BBh BCh BDh BEh BFh C0h C1h C2h C3h C4h C5h C6h C7h C8h C9h CAh CBh CCh CDh CEh D2h E0h E1h E2h E3h E4h E5h E6h E7h E8h E9h EAh EBh ECh EDh EEh EFh F0h F1h F2h F3h F4h F5h 72 Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear Boot flag Check for errors Inform RomPilot about the end of POST. POST done - prepare to boot operating system One short beep before boot Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen (optional) Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize note dock (optional) Initialize note dock late Force check (optional) Extended checksum (optional) Redirect Int 15h to enable remote keyboard Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk Redirect Int 10h to enable remote serial video Re-map I/O and memory for PCMCIA Initialize digitizer and display message Unknown interrupt The following are for boot block in Flash ROM Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Manager Output one beep Clear Huge Segment 02/25/03 ReVolution User Manual 1.00 F6h F7h Boot to Mini DOS Boot to Full DOS ReVolution User Manual 1.00 02/25/03 73 Customer Service This section provides contact information should you need technical support for your system, or need to return merchandise. Technical Support If you should encounter difficulties with your application or with this product, or need guidance on setting up your system, we are ready to assist you. Please contact our Technical Support department at the following locations: USA: Technical Support hours are: 7:00AM to 6:00PM – Monday – Friday TEL: (888) 343-5396 (Toll free in US and Canada) (952) 974-7200 FAX: (952) 949-2791 E-mail: support@kontronmobile.com Europe, Middle East, Africa: TEL: FAX: E-mail: (+49) 8165-77 112 (+49) 8165-77 110 techsup@kontron.com Kontron Asia (except China): TEL: FAX: 011-886-2-2910-3532 011-886-2-2910-3482 Sales Contact: E-mail: sales@kontron-asia.com Technical Support Contact: E-mail: support@kontron-asia.com Kontron China: TEL: FAX: E-mail: +86 21 5426 1660 +86 21 5426 1650 FAE@kontron.com.cn Technical Support Contact: E-mail: FAE@kontron.com.cn When you call, make sure to have the following information on hand: • unit part number (P/No #), • serial number (S/No #) of the defective unit (found on the back of the unit). Then, explain the nature of your problem to the service technician. If you have any questions about Kontron Mobile Computing, or our products and services, you may reach us at the aforementioned telephone numbers, by e-mail, or by writing to: Kontron Mobile Computing Inc. 7631 Anagram Drive Eden Prairie, MN 55344 USA 74 02/25/03 ReVolution User Manual 1.00 Returning Defective Merchandise Before returning any merchandise, please follow these instructions: 1. In the USA / North America, contact: KMC Technical Support Technical Support hours are: 7:00AM to 6:00PM – Monday – Friday TEL: (888) 343-5396 (Toll free in US and Canada) (952) 974-7200 FAX: (952) 949-2791 E-mail: support@kontronmobile.com In Europe: Contact our Service Department and request an RMA # (Return Material Authorization) by: Fax: (+49) 8165-77 331 E-mail: service@kontron.com In Asia: Contact your sales representative and request an RMA # (Return Material Authorization) by: FAX: 011-886-2-2910-3482 E-mail: sales@kontron-asia.com In China: Contact your sales representative and request an RMA # (Return Material Authorization) by: FAX: +86 21 5426 1650 E-mail: FAE@kontron.com.cn 2. Make sure that you receive a RMA # from Kontron-Service before returning any merchandise. Clearly write or mark this number on the outside of the package you are returning. 3. Include the name and telephone number of a person whom we can contact for further explanations if necessary when returning goods. Where applicable, always include all duty papers and invoice(s) associated with the item(s) in question. 4. Ensure that the unit is packed in its original box, if available, or packed to avoid shipping damage. 5. Include a copy of the RMA form and problem description. ReVolution User Manual 1.00 02/25/03 75 ©2002 Kontron Mobile Computing Inc. Kontron Mobile Computing 7631 Anagram Drive Eden Prairie, MN 55344-7310 USA
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