Kronos 8609K003 RFID READER HID 125 KHz; INTOUCH DATA COLLECTION DEVICE User Manual Kronos InTouch Installation Guide

Kronos, Inc. RFID READER HID 125 KHz; INTOUCH DATA COLLECTION DEVICE Kronos InTouch Installation Guide

Users Manual

Instructions for installing and maintaining the Kronos InTouchTM data collection device.Kronos InTouch™Installation GuideDocument Revision: A
The information in this document is subject to change without notice and should not be construed as a commitment by Kronos Incorporated. Kronos Incorporated assumes no responsibility for any errors that may appear in this manual. This document or any part thereof may not be reproduced in any form without the written permission of Kronos Incorporated. All rights reserved. Copyright 2011.Altitude, Altitude Dream, Cambridge Clock, CardSaver, Datakeeper, Datakeeper Central, eForce, Gatekeeper, Gatekeeper Central, Imagekeeper, Jobkeeper Central, Keep.Trac, Kronos, Kronos Touch ID, the Kronos logo, My Genies, PeoplePlanner, PeoplePlanner & Design, Schedule Manager & Design, ShiftLogic, ShopTrac, ShopTrac Pro, StarComm, StarPort, StarSaver, StarTimer, TeleTime, Timekeeper, Timekeeper Central, TimeMaker, Unicru, Visionware, Workforce Accruals, Workforce Central, Workforce Decisions, Workforce Express, Workforce Genie, and Workforce TeleTime are registered trademarks of Kronos Incorporated or a related company. Altitude MPP, Altitude MPPXpress, Altitude Pairing, Altitude PBS, Comm.Mgr, CommLink, DKC/Datalink, eDiagnostics, Experts at Improving the Performance of People and Business, FasTrack, Hireport, HR and Payroll Answerforce, HyperFind, Kronos 4500 Touch ID, Kronos 4500, Kronos 4510, Kronos Acquisition, Kronos e-Central, Kronos KnowledgePass, Kronos TechKnowledgy, KronosWorks, KVC OnDemand, Labor Plus, Momentum Essentials, Momentum Online, Momentum, MPPXpress, Overall Labor Effectiveness, Schedule Assistant, Smart Scheduler, Smart View, Start Quality, Start WIP, Starter Series, StartLabor, Timekeeper Decisions, Timekeeper Web, VisionPlus, Winstar Elite, WIP Plus, Workforce Absence Manager, Workforce Acquisition, Workforce Activities, Workforce Analytics, Workforce Attendance, Workforce Central Portal, Workforce Connect, Workforce Employee, Workforce ESP, Workforce Forecast Manager, Workforce HR, Workforce Leave, Workforce Manager, Workforce MobileTime, Workforce Operations Planner, Workforce Payroll, Workforce Record Manager, Workforce Recruiter, Workforce Scheduler, Workforce Smart Scheduler, Workforce Tax Filing, Workforce Timekeeper, Workforce View, and Workforce Worksheet are trademarks of Kronos Incorporated or a related company.The source code for Equinox is available for free download at www.eclipse.org.All other trademarks or registered trademarks used herein are the property of their respective owners and are used for identification purposes only.When using and applying the information generated by Kronos products, customers should ensure that they comply with the applicable requirements of federal and state law, such as the Fair Labor Standards Act. Nothing in this Guide shall be construed as an assurance or guaranty that Kronos products comply with any such laws.FCC Compliance - After testing, this equipment complies with the limits for a Class A digital device pursuant to Part 15 of FCC Rules. These limits provide reasonable protection against harmful interference when this equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instruction manual, it can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case, the user, and not Kronos Incorporated, is required to correct the interference. In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely to result in interference to radio and television reception. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the receiving antenna; increase the separation between the equipment and the receiver; connect the equipment into an outlet on a circuit different from that to which the receiver is connected; or consult the dealer or an experienced radio/TV technician for help. You may also find helpful the following booklet, prepared by the FCC: "How to Identify and Resolve Radio-TV Interference Problems." This booklet is available from the U.S. Government Printing Office, Washington D.C. 20402. FCC Notice (for U.S. Customers) - This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.Caution: Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commissions rules.
Canadian DOC Compliance - This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil numerique respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A, prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada. Ce dispositif est conforme à la norme d'Industrie Canada exempts de licence RSS (s). L'opération est soumise aux deux conditions suivantes: (1) cet appareil ne peut pas provoquer d'interférences et (2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l'appareil.EN 55022 (CISPR 22) - This product is a Class A product. In a domestic environment, it may cause radio interference in which case the user may be required to take adequate measures.RoHS Directive - Kronos InTouchTM data collection devices and all optional hardware devices currently qualified to work with that device are designed in accordance with the European Union Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment ("RoHS") Directive (2002/95/EC), taking effect July 1, 2006. The RoHS directive prohibits the sale of electronic equipment containing certain hazardous substances such as lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls ("PBB") and polybrominated diphenylethers ("PBDE") in the European Union. A program is in place to address the requirements of the RoHS Directive in respect to the various categories of electronic products.Published by Kronos Incorporated297 Billerica Road, Chelmsford, Massachusetts 01824-4119 USAPhone: 978-250-9800, Fax: 978-367-5900Kronos Incorporated Global Support: 1-800-394-HELP (1-800-394-4357)For links to information about international subsidiaries of Kronos Incorporated, go tohttp://www.kronos.comDocument Revision HistoryDocument Revision Product Version Release DateRevision A Kronos InTouchTM 1.0 September 2011
ContentsChapter 1: Before You Install the Kronos InTouchTMUnpacking the Kronos InTouchTM ................................................................ 10Standard model ..................................................................................... 10Slim Profile model ................................................................................ 11Notes ..................................................................................................... 12Planning the installation .............................................................................. 13Mounting template ................................................................................ 13Location ................................................................................................ 14Access ................................................................................................... 14Power source ......................................................................................... 15Adherence to local codes ...................................................................... 15Ethernet cables ...................................................................................... 16Optional devices .................................................................................... 16Required tools .............................................................................................. 17Required Personnel ...................................................................................... 18Configuration settings ................................................................................. 19Next step ...................................................................................................... 19Chapter 2: Installing the Standard Model Kronos InTouchTMPrepare the location ..................................................................................... 22Step 1: Determine the power source for your site ................................. 22Step 2: Mark insertion points for the base ............................................ 24Step 3: Install the AC outlet .................................................................. 28Widen the badge reader slot (optional) ....................................................... 29Remove cable access plugs ......................................................................... 32Mount the base ............................................................................................ 33Example 1: Mounting over an AC outlet: ............................................. 35Example 2: Mounting with direct AC wiring ...................................... 36Example 3: Mounting near an AC outlet: ............................................. 37
Contents6Route the cables ...........................................................................................38Securing the Ethernet cable ...................................................................39Install optional devices .................................................................................40Install the transformer ..................................................................................41Attach the transformer holder and transition board to the base ...................43Attaching the transformer holder only ..................................................43Attaching the transition board to the transformer holder ......................44Attaching the transition board and transformer holder assembly to the base 45Install additional options ..............................................................................45Connect Ethernet cable ................................................................................46Secure cables with the strain relief clip .......................................................49Connect battery, transition board, and transformer cables ...........................52Turn on the power to the device ...................................................................53Verify that the power is on ....................................................................54Close and lock the Kronos InTouchTM ..........................................................55Tighten the strain relief clip ..................................................................55Close the cover and tighten the screws ..................................................55Next step ......................................................................................................57Chapter 3: Installing the Slim Profile Kronos InTouchTMPrepare the location ......................................................................................60Step 1: Determine the power source for your site .................................60Step 2: Mark insertion points for the base .............................................61Widen the badge reader slot (optional) ........................................................63Mount the base .............................................................................................66Route the cables ...........................................................................................68Cable routing guidelines ........................................................................69Routing the Ethernet cable ....................................................................69Routing the AC Wall transformer cord .................................................70Install optional devices .................................................................................71Secure the cables with the strain relief clip ..................................................71Connect power and cables to the main board .............................................74Verify that the power is on ....................................................................76Close and lock the Kronos InTouchTM ..........................................................77
ContentsKronos InTouchTM Installation Guide 7Tighten the strain relief clip .................................................................. 77Close the cover and tighten the screws ................................................. 77Next step ...................................................................................................... 79Chapter 4: Troubleshooting Hardware and Operations Appendix A: Removing a Series 4000 DeviceBefore you remove the Series 4000 device ................................................. 88Use the host application software to collect data ........................................ 88Disconnect and remove the Series 4000 device .......................................... 89Appendix B: Opening and Disconnecting the Kronos InTouchTMStep 1. Use the host application software to collect data .......................... 116Step 2. Open the Kronos InTouchTM .......................................................... 116Step 3: Disconnect the power .................................................................... 118Step 2: Disconnect cables from the main board ........................................ 120Example 1: Transition board cables .................................................... 120Example 2: Ethernet cable .................................................................. 121Example 3: Linear imager cable ......................................................... 122Step 3: Disconnect the finger scan device ................................................. 123Step 4: Store the front cover in a protected area ....................................... 125Step 5: Disconnect battery, transformer, and transition board .................. 125Step 6: Disconnect external readers .......................................................... 127Step 7: Remove transformer holder and transition board .......................... 128Index
Contents8
Chapter 1Before You Install the Kronos InTouchTMThis chapter contains the following sections:•“Unpacking the Kronos InTouchTM” on page 10•“Planning the installation” on page 13•“Required tools” on page 17•“Configuration settings” on page 19•“Next step” on page 19
Chapter 1 Before You Install the Kronos InTouchTM10Unpacking the Kronos InTouchTMStandard model
Unpacking the Kronos InTouchTMKronos InTouchTM Installation Guide 11Slim Profile model
Chapter 1 Before You Install the Kronos InTouchTM12Notes• The contents of your kit may vary depending on the model and the options ordered for your site. For example, the type of transformer and the length of its power cord may vary depending on the model and your locale.• Do not remove the cover assembly from its anti-static packaging until you are ready to install the Kronos InTouchTM.• A separate plastic bag contains items such as the following: – Power cord strain relief clip– Ethernet cord strain relief clip– Mounting screws– Plastic anchors for dry wall installation– A security wrench (for the three torx crews on the enclosure)–Badges• Save the paper mounting template and any other printed documents.Caution: To avoid damaging the main board, always wear an anti-static wrist strap when touching the main board of the Kronos InTouchTM in any way, including connecting and disconnecting wires.
Planning the installationKronos InTouchTM Installation Guide 13Planning the installationThis section describes how to prepare your site for the installation of the Kronos InTouchTM.Mounting templateThe Kronos InTouchTM kit includes a paper mounting template that you will use to mark the wall with the following measurements and indicators:• Where to screw the base cover into the wall• Where the AC outlet must be located• Where cables must exit the wall into the Kronos InTouchTM• Where cables enter the device from the bottom Review the following sections to determine how you will use that template to install the Standard or Slim Profile model Kronos InTouchTM at your site.
Chapter 1 Before You Install the Kronos InTouchTM14Location• The Kronos InTouchTM is designed for mounting on walls in typical office and indoor manufacturing environments. Recommended wall surfaces are drywall (sheetrock) and wood.• Install the Kronos InTouchTM in an area where the screen is not exposed to direct sunlight or other high-intensity lighting that could make the screen difficult to read.• Ensure that the location for the Kronos InTouchTM falls within the following temperature and humidity ranges:– Temperature ranges:Operating: 0 to 40 degrees Celsius (32 to 104 degrees Fahrenheit)Storage: -20 to +70 degrees Celsius (4 to 158 degrees Fahrenheit)– Humidity range (operating and storage): 10% to 95% non-condensingAccess• New location — To provide optimal access to the Kronos InTouchTM for the widest range of users, Kronos recommends that the top two mounting screws be no higher than 54 and 7/8 inches (1.4 meters) above the floor. • Existing location — If you are replacing an existing Kronos Series 4000 device, you can use the same location (54 and 3/8 inches [1.4 meters] above the floor) as long as it otherwise conforms to the guidelines and specifications described in this chapter.(To remove an installed Kronos Series 4000 device, see Appendix A, “Removing a Series 4000 Device,” on page 87.)• ADA (Americans with Disabilities Act) compliance:– The 54 and 7/8 inch height specification (1.4 meters) ensures that no part of the Kronos InTouchTM that personnel will physically use (badge reader, keypad) will be higher than the limit set by the ADA. – Devices mounted on a wall must not protrude more than 4 inches (10 cm) from the wall. You must mount the Kronos InTouchTM directly to the wall.
Planning the installationKronos InTouchTM Installation Guide 15– If you are in doubt about any regulations, Kronos recommends that you check the current ADA requirements.Power sourceThe AC power source must be grounded 100 to 240 VAC, 50/60Hz input voltage. There are several power options, depending on the model (Standard or Slim Profile) and the configuration required for your site:• Standard model — Uses standard AC power from an internal or external source. It includes an integrated, autosensing, AC power transformer that supports an IEC C13 external power cord connection. This type of connection allows the use of compatible international power cords.Choose from the following power supply methods:– Mounting over an AC outlet (recommended) – Mounting with direct AC wiring– Mounting near an AC outlet• Slim Profile model — Choose from the following power supply methods:– Using a power-over-Ethernet cable– Mounting near an external AC outletAdherence to local codesInstallation of the Kronos InTouchTM, including all electrical wiring, must comply with all applicable national, federal, state, and local safety codes and standards.
Chapter 1 Before You Install the Kronos InTouchTM16Ethernet cables• Location — Plan to install the Kronos InTouchTM in a location that allows an easy and secure connection to an external network (for example, using the Ethernet cable). • Ethernet requirements and specifications:– Your network must comply with the IEEE 802.3AF standard.– The Kronos InTouchTM supports 10BASE-T or 100BASE-T Ethernet communication and autosensing between 10Mbit and 100Mbit. – Ethernet communication requires an RJ-45, 8-wire connection, and must meet all other wiring code specifications.• All cables must be in place before installing the Kronos InTouchTM.Optional devicesIf you plan to connect certain optional devices to the Kronos InTouchTM, note the following considerations • Some optional devices (remote readers, for example) must be mounted within a certain number of feet (or meters) of the Kronos InTouchTM.• Some optional devices (for example, the finger scanning option) have components or cables that must be attached to the Kronos InTouchTM before that device is completely assembled.Review the instructions in this guide and in the documents that accompany each optional device.
Required toolsKronos InTouchTM Installation Guide 17Required toolsIn addition to the security wrench that is included with the kit, you will need the following toolsNote:• Because of the small size of certain screws, Kronos recommends that you use small screwdrivers (number 1 or 2) with magnetic tips.• The wire cutters should be small as well. For example, a 5-in. flush cutter or a circuit board cutter.
Chapter 1 Before You Install the Kronos InTouchTM18Required PersonnelDepending on the Kronos InTouchTM model that you purchased and the implementation planned for your site, you will need the following personnel:• A licensed electrician to install or move AC outlets and power cables• A qualified person to run Ethernet cable • One or more qualified installers to assemble the device and mount it on the wall (a second person may be necessary to hold the front cover while the other person attaches components to the front and back covers)• A network administrator or similarly qualified individual to configure device settings on the Kronos InTouchTM and on the server where the supporting Workforce Central software is installed
Configuration settingsKronos InTouchTM Installation Guide 19Configuration settingsAfter you power up the Kronos InTouchTM, a network administrator or similarly qualified individual must configure the settings for that device. Those settings must match the information that the administrator entered on the server using the device management software.The device management system administrator’s guide, Kronos InTouchTM User’s Guide, and the release notes have all the necessary information.Next stepDepending on the Kronos InTouchTM model purchased for your site, go to one of the following chapters to install that device:•Chapter 2, “Installing the Standard Model Kronos InTouchTM,” on page 21•Chapter 3, “Installing the Slim Profile Kronos InTouchTM,” on page 59
Chapter 1 Before You Install the Kronos InTouchTM20
Chapter 2Installing the Standard Model Kronos InTouchTMThis chapter contains the following sections:•“Prepare the location” on page 22•“Widen the badge reader slot (optional)” on page 29•“Remove cable access plugs” on page 32•“Mount the base” on page 33•“Route the cables” on page 38•“Install optional devices” on page 40•“Install the transformer” on page 41•“Attach the transformer holder and transition board to the base” on page 43•“Install additional options” on page 45•“Connect Ethernet cable” on page 46•“Secure cables with the strain relief clip” on page 49•“Connect battery, transition board, and transformer cables” on page 52•“Turn on the power to the device” on page 53•“Close and lock the Kronos InTouchTM” on page 55Note: If you purchased the Slim Profile Kronos InTouchTM model, go to Chapter3, “Installing the Slim Profile Kronos InTouchTM,” on page 59.
Chapter 2 Installing the Standard Model Kronos InTouchTM22Prepare the location Before you install the Standard model Kronos InTouchTM, complete these steps:•“Step 1: Determine the power source for your site” on page 22•“Step 2: Mark insertion points for the base” on page 24•“Step 3: Install the AC outlet” on page 28Step 1: Determine the power source for your siteBefore you start the installation, plan with your electrician (if required for the AC outlet option that you choose) how the Kronos InTouchTM will connect to AC outlets at your site.Choose from the following options and review the associated cautions.AC outlet options• Install over an AC outlet (recommended) — If you are replacing a Series 4000 device with the Kronos InTouchTM and are using the same location, you can use the existing AC outlet.If the installation is at a new location, you will need to install the AC outlet (requires a licensed electrician) in the location that you mark on the wall with the mounting template (described in “Step 2: Mark insertion points for the base” on page 24).• Install with the internal direct wiring option — You install this separately orderable option during the Kronos InTouchTM installation procedure. “Step 2: Mark insertion points for the base” on page 24 describes how to mark the entry point for the power line. You then run the AC power line externally through conduit into the Kronos InTouchTM (requires a licensed electrician).• Install near an AC outlet– Use this method if you cannot install the Kronos InTouchTM over an AC outlet or cannot use the internal direct wiring option.
Prepare the locationKronos InTouchTM Installation Guide 23– Select a location where the distance from the power cable hole at the bottom of the Kronos InTouchTM is not more than 5 feet (1.5 meters) from the AC outlet.Note: Installing the device near an AC outlet does not protect against the AC power cord from being deliberately or inadvertently unplugged from the outlet.Cautions• A licensed electrician must install the AC outlet and associated wiring beforeyou install the Kronos InTouchTM• The AC line that supplies power to the Kronos InTouchTM must be equipped with an appropriate disconnect device (proper fuse or circuit breaker). • Do not connect the Kronos InTouchTM power line to circuits that are being used for electrical devices that draw large amounts of power, such as air conditioning units, electrical motors, and compressors. • Avoid running a communications cable near devices that interfere with data transmission.
Chapter 2 Installing the Standard Model Kronos InTouchTM24Step 2: Mark insertion points for the baseTo mark areas on the wall where you will install the device, use the mounting template or the base of the device.Using the mounting templateThe mounting template is printed on a sheet of paper that is included with your Kronos InTouchTM kit. Use that template to mark the areas of the wall where you plan to install the Kronos InTouchTM.Note that you use the same template for both models: the two large holes in the middle are for the Slim Profile model and the two large holes on the right are for the Standard model.
Prepare the locationKronos InTouchTM Installation Guide 25Using the base of the device as the templateYou can also use the base of the Kronos InTouchTM as the template. Note, however, that if you plan to install the device over the AC outlet, first remove the plastic knockout plate from the base of the Kronos InTouchTM. This will allow the base to fit over the outlet as you hold the base against the wall. 1. Use a small wire cutters to cut the plastic tabs that anchor the knockout:2. Remove the plate:
Chapter 2 Installing the Standard Model Kronos InTouchTM26Marking the wall1. Tape the mounting template (or position the base) at the optimal height and location for the Kronos InTouchTM.– The top mounting screws must be 51 and 1/2 inches (1.3 meters) above the floor, for ADA compliance.– Use a level to ensure that the top of the template is horizontal to the floor.Note: If you are replacing a Series 4000 device, you can install the Kronos InTouchTM on the same area of the wall but you cannot use the same screw holes.2. If installing over an AC outlet (Standard model only), mark the location for the installation of that outlet. (If you are replacing a Series 4000 device that was previously mounted over an AC outlet, you can use that same outlet for the Kronos InTouchTM.)3. Mark the location of the mounting screw holes, as follows– Installing over an AC outlet: Mark the two top screws to the right of the knockout plate and the single screw in the bottom middle. (See the illustration in “Example 1: Mounting over an AC outlet:” on page 35.) – Installing near an AC outlet: Mark the top screw that is on the far left (on the knockout plate), the top screw on the far right, and the single screw in the bottom middle. (See the illustration in “Example 3: Mounting near an AC outlet:” on page 37.) – Installing with direct AC wiring: Mark the top screw that is on the far left (on the knockout plate), the top screw on the far right, and the single screw in the bottom middle. (See the illustration in “Example 2: Mounting with direct AC wiring” on page 36.) 4. If you plan to run an AC power line externally through conduit to the internal direct wired option inside the Kronos InTouchTM, mark the point of entry into the bottom left hole of the base, as indicated on the template. (See the illustration in “Example 2: Mounting with direct AC wiring” on page 36.) 5. If you plan to run an Ethernet cable or cable from a remote reader through the wall to enter the Kronos InTouchTM from the back or through the bottom, use
Prepare the locationKronos InTouchTM Installation Guide 27the template to mark the point of entry. (See the illustrations in “Securing the Ethernet cable” on page 39.)6. If you are installing the Kronos InTouchTM near an AC outlet, be sure the outlet is within 5 feet (1.5 meters) of the template.7. After you finish marking all entry points, screw holes, etc., remove the mounting template (or base) from the wall.
Chapter 2 Installing the Standard Model Kronos InTouchTM28Step 3: Install the AC outletIf you plan to install near an existing AC outlet, skip this step.• To install over an AC outlet:a. Be sure you have prepared the location and reviewed the cautions described in “Step 1: Determine the power source for your site” on page 22.b. Use a licensed electrician to install the AC outlet at the location that you marked on the wall in “Step 2: Mark insertion points for the base” on page 24.• To install with the internal direct wiring option, use a licensed electrician to run the power line (CL-2 code or higher) through conduit up to the point of entry that you marked on the wall in “Step 2: Mark insertion points for the base” on page 24.Warning: Do not turn on the power for the direct wiring option until until you are directed to do so in this guide or in the installation guide for that option kit.
Widen the badge reader slot (optional)Kronos InTouchTM Installation Guide 29Widen the badge reader slot (optional)If the badges that you will use with the Kronos InTouchTM are more than 0.05 in (1.27 mm) thick, you need to install two spacers in the badge reader (card or mag) to accommodate the badges. The spacers are molded into the base of the Kronos InTouchTM.1. Use a wire cutters to remove the spacers from the base.
Chapter 2 Installing the Standard Model Kronos InTouchTM302. On the inside of the front cover, use a Phillips screwdriver to loosen the two screws that hold the badge reader cover in place.3. Remove the badge cover.
Widen the badge reader slot (optional)Kronos InTouchTM Installation Guide 314. Press the two spacers onto the tops of the two channels that hold the screws.5. Insert the reader cover back onto the base. Tighten the screws on the reader cover.
Chapter 2 Installing the Standard Model Kronos InTouchTM32Remove cable access plugsThe base of the Kronos InTouchTM has two cable access holes in the top right of the base and two holes at the bottom of the base. Remove the plastic plug from each hole through which you plan to run cableNote: To install with the direct AC wiring option, you must use the bottom hole on the left side of the base (right side in the view from the back in the illustration above). See “Example 2: Mounting with direct AC wiring” on page 36. Use the other holes to run other cables.
Mount the baseKronos InTouchTM Installation Guide 33Mount the baseAfter you prepare the location, drill holes at the locations on the wall that you marked with the template. Then, mount the base of the Kronos InTouchTM to the wall:1. To install the device over an AC outlet, remove the knockout plate (if it has not already been removed)).2. Using the two large holes on the right that you marked on the wall from the mounting template or the base, use a 3/8 inch drill bit to drill holes into the wall at those marked locations. Those holes will be used to run the Ethernet cable, the cable from a remote reader, and any other cables that you plan to run through the wall in to the base of the Kronos InTouchTM.
Chapter 2 Installing the Standard Model Kronos InTouchTM343. To mount the base on wood:a. Drill pilot holes for the top two mounting screws and the bottom mounting screw. See examples on page 35,page 36, amd page 37.b. Use a drill or screwdriver to drive the top two mounting screws and the bottom middle screw (supplied with the Kronos InTouchTM) into the wall, leaving 1/4 inch (6 mm) between the head of the screw and the wall.To mount the base on drywall:a. Use a 9/32 inch drill bit (7.1 mm) to drill holes for the three wall anchors (included with the kit). See examples on page 35,page 36, amd page 37.b. Install a wall anchor in each screw hole. Push or tap the wall anchors until they are flush against the wall.c. Install the top two screws and the bottom middle screw, leaving 1/4 inch (6 mm) between the head of the screw and the wall.4. Align the top two screw holes and bottom middle screw hole in the base with the screws in the wall, and gently set the base in position.5. Tighten the top two screws and bottom middle screw so that they are flush against the base.Note: Do not tighten the screws excessively. If the wall surface is not smooth, you may crack the base.
Mount the baseKronos InTouchTM Installation Guide 35Example 1: Mounting over an AC outlet:Note: The sample illustrations in this chapter for installing other components and options show the Kronos InTouchTM installed directly over an AC outlet. However, the procedures note alternative steps, as necessary, if you are using the internal direct AC wiring option or mounting the Kronos InTouchTM near a wall outlet.
Chapter 2 Installing the Standard Model Kronos InTouchTM36Example 2: Mounting with direct AC wiring
Mount the baseKronos InTouchTM Installation Guide 37Example 3: Mounting near an AC outlet:
Chapter 2 Installing the Standard Model Kronos InTouchTM38Route the cablesFollow these guidelines as you route specific cables, along with AC power cord, through the points of entry into the base of the Kronos InTouchTM. For example:• Ethernet — Route the cable through the back wall into the base or through the hole at the bottom of the base• Remote readers — If you purchased a remote bar coder reader, remote proximity reader, or a corresponding upgrade, you must run those cables through the wall or along the wall into the base of the Kronos InTouchTM. See the installation guides for those options.Note: You must route these cables into the base before you attach the plastic transformer holder or transition board to the base. Otherwise, you may not have clear access to the cables when you need to connect them to the main board or transition board of the Kronos InTouchTM.Point of EntryApproximate Amount of Slack After Point of EntryThrough the wall into the back of the Kronos InTouchTM base• Ethernet cable: 16 in. (40.6 cm) of slack after the point of entry into the Kronos InTouchTM• Remote reader cable: 23 inches (58.4 cm)Through the bottom of the Kronos InTouchTM base• AC wall transformer cord: 12 in. (30.5 cm) • Ethernet cable: 6–12 in. (15.2–30.5 cm), depending on which hole is used• Internal AC power line: TBS• Remote reader cable: 10 inches (25.4 cm)
Route the cablesKronos InTouchTM Installation Guide 39Securing the Ethernet cableThe following illustrations show how to secure the Ethernet cable in the channels of the Standard base. Avoid excessive bending or crimping of the cableEthernet cable routed through the wall Ethernet cable routed through the bottom of the base
Chapter 2 Installing the Standard Model Kronos InTouchTM40Install optional devicesIf you purchased optional devices that require you to install components inside the base, install them now and then go to the next section of this guide, “Install the transformer.”For example:• Internal Direct AC Wiring Option — Refer to the instructions that you received with the option kit.Warning: Before you begin the internal direct wiring installation, be sure that power to the AC line is shut off. • Backup Battery Option — Refer to the instructions that you received with the option kit.
Install the transformerKronos InTouchTM Installation Guide 41Install the transformerAfter installing the optional devices in the base, install the transformer:1. Plug the power cord into the top of the transformer.– Use the supplied 12-inch (30.48 cm) cord if you mounted the Kronos InTouchTM over an AC outlet or are using the internal direct AC wiring option.– Use the 6-foot (1.8 meters) cord if you are using an external AC outlet.– Hold the transformer so that the power cord that you just plugged in is at the top and the non-labeled side of the transformer is facing you.Note: The type of transformer and length of the cord may vary depending on your locale and which configuration was ordered for your site.
Chapter 2 Installing the Standard Model Kronos InTouchTM422. Position the transformer as shown (battery pack also shown):Warning: Do not plug in the transformer or battery until you are directed to do so.
Attach the transformer holder and transition board to the baseKronos InTouchTM Installation Guide 43Attach the transformer holder and transition board to the baseAttach the transformer holder and transition board to the base. (The transition board is an option that you must install when installing other options such as remote readers or the backup battery.)Note that you may find it easier to attach the transition board to the transformer holder first and then attach that assembly to the base. The following illustrations show both methods.Attaching the transformer holder onlyUse the supplied screws to attach the plastic holder to the base
Chapter 2 Installing the Standard Model Kronos InTouchTM44Attaching the transition board to the transformer holderUse the supplied screws to attach the transition board to the plastic transformer holder.
Install additional optionsKronos InTouchTM Installation Guide 45Attaching the transition board and transformer holder assembly to the baseUse the supplied screws for the transformer holder to attach the transition board and holder assembly to the base of the Kronos InTouchTM:Install additional optionsIf you purchased optional devices such as the following, install them now and then return to this guide to resume the installation.:• Remote bar code or proximity readers (you should have already run the cables into the base by this stage of the installation)• Linear imager• Finger scanning deviceRefer to the instructions that you received with each option.
Chapter 2 Installing the Standard Model Kronos InTouchTM46Connect Ethernet cable1. Plug the cable into the Ethernet port to connect the Kronos InTouchTM to the local area network. (Note that the cable can also be routed through either of the bottom holes in the base.).
Connect Ethernet cableKronos InTouchTM Installation Guide 472. Attach the Ethernet strain relief clip.a. Insert screw and clip as shown. Do not fully tighten the screwb. Swivel the clip over the Ethernet cable.
Chapter 2 Installing the Standard Model Kronos InTouchTM48c. Tighten both screws.
Secure cables with the strain relief clipKronos InTouchTM Installation Guide 49Secure cables with the strain relief clipUse the strain relief clips to secure any cables (for example, power cord and Ethernet) that come up through the bottom of the Kronos InTouchTM. To install the clip, see the following series of diagrams. You can use the clips to secure cables in both bottom holes.1. Put the clip around the cable and then run the cable through the hole in the base.
Chapter 2 Installing the Standard Model Kronos InTouchTM502. Close the top and bottom halves of the clip together and then insert that assembly through the hole in the base..
Secure cables with the strain relief clipKronos InTouchTM Installation Guide 513. Push the clip assembly through hole in the base.Important: Do not tighten the clip. Wait until you have verified that the device is on and that all components that are connected to those cables are working correctly.
Chapter 2 Installing the Standard Model Kronos InTouchTM52Connect battery, transition board, and transformer cables• Backup battery — Plug the cable into the 6-pin connector on the main board.• Transformer — Plug the ribbon power cable into the 4-pin connector (J1) on the main board.• Transition board – Connect the power (ribbon) cable from the 3-pin connector on the transition board to the 3-pin connector on the main board. – Connect the data transmission cable from the mini-USB port on the transition board to the standard USB port on the main board.
Turn on the power to the deviceKronos InTouchTM Installation Guide 53Turn on the power to the device1. Depending on your configuration:– Turn on the power to the internal direct wire component– Plug the external wall transformer into the AC outlet– Plug the transformer cord into the AC outlet over which the base is mounted. For example:2. Close the cover of the Kronos InTouchTM enough so that you can view the display screen as the device initializes.Note: When the Kronos InTouchTM is first powered on and running, the optional backup battery is not yet charged. It takes approximately 24 hours for the battery to fully charge.
Chapter 2 Installing the Standard Model Kronos InTouchTM54Verify that the power is onA red light inside the Kronos InTouchTM indicates that the power is on. If that light is not on, check the power connections.After you turn on the power, the Kronos InTouchTM initializes and performs internal diagnostics. When the initialization finishes, the system displays the time and date on the touch screen. If the screen does not display the time and date, check all your connections and then contact your product representative if necessary.When the Kronos InTouchTM has successfully initialized, go to “Close and lock the Kronos InTouchTM” on page 55.
Close and lock the Kronos InTouchTMKronos InTouchTM Installation Guide 55Close and lock the Kronos InTouchTMWhen the Kronos InTouchTM is powered on and operating, you can then tighten the strain relief clip, close the front cover, and then lock the assembly.Tighten the strain relief clipAdjust the slack in the cables as necessary and then tighten the strain relief clip that you previously inserted through the bottom hole of the base.Close the cover and tighten the screws1. Close the front cover onto the back clover. Do not close it on any of the cables inside the Kronos InTouchTM. Do not force the cover when closing it.
Chapter 2 Installing the Standard Model Kronos InTouchTM562. Use the security wrench to tighten the top screw and then the two screws on the sides.
Next stepKronos InTouchTM Installation Guide 57Next stepTo configure the Kronos InTouchTM for your site, the network administrator or similarly qualified individual configures device settings on the host server and then on the Kronos InTouchTM. The following documents provide that information:• The device management system administrator’s guide•The Kronos InTouchTM User’s Guide
Chapter 2 Installing the Standard Model Kronos InTouchTM58
Chapter 3Installing the Slim Profile Kronos InTouchTMThis chapter contains the following sections:•“Prepare the location” on page 60•“Widen the badge reader slot (optional)” on page 63•“Mount the base” on page 66•“Route the cables” on page 68•“Install optional devices” on page 71•“Secure the cables with the strain relief clip” on page 71•“Connect power and cables to the main board” on page 74•“Close and lock the Kronos InTouchTM” on page 77Note: If you purchased the Standard Kronos InTouchTM model, go to Chapter 2, “Installing the Standard Model Kronos InTouchTM,” on page 21.
Chapter 3 Installing the Slim Profile Kronos InTouchTM60Prepare the location Before you install the Kronos InTouchTM, complete these steps:•“Step 1: Determine the power source for your site” on page 60•“Step 2: Mark insertion points for the base” on page 61Step 1: Determine the power source for your siteBefore you start the installation, plan how the Kronos InTouchTM will connect to a power source at your site.Power options• Install using a power-over-Ethernet cable for power.• Install near an AC outlet and use the wall transformer connection for power.Cautions and notes• Select a location where the distance from the power cable hole at the bottom of the Kronos InTouchTM is not more than 5 feet (1.5 meters) from the AC outlet. Install an outlet if necessary.• The AC line that supplies power to the Kronos InTouchTM must be equipped with an appropriate disconnect device (proper fuse or circuit breaker). • Do not connect the Kronos InTouchTM power line to circuits that are being used for electrical devices that draw large amounts of power, such as air conditioning units, electrical motors, and compressors. • Avoid running communications cable near devices that interfere with data transmission.
Prepare the locationKronos InTouchTM Installation Guide 61Step 2: Mark insertion points for the baseTo mark areas on the wall where you will install the device, use the mounting template or the base of the deviceUsing the mounting templateThe mounting template is printed on a sheet of paper that is included with your Kronos InTouchTM kit. Use that template to mark the areas of the wall where you plan to install the Kronos InTouchTM. (You can also use the base itself as the template.)Note that you use the same template for both models: the two large holes in the middle are for the Slim Profile model and the two large holes on the right are for the Standard model.1. Tape the mounting template (or position the base) at the optimal height and location for the Kronos InTouchTM.– The top mounting screws must be 51 and 1/2 inches (1.3 meters) above the floor, for ADA compliance.– Use a level to ensure that the top of the template is horizontal to the floor.
Chapter 3 Installing the Slim Profile Kronos InTouchTM62Note: If you are replacing a Series 4000 device, you can install the Kronos InTouchTM on the same area of the wall but you cannot use the same screw holes.2. Mark the location of the mounting screw holes: Mark the top screw that is on the far left, the top screw on the far right, and the single screw in the bottom middle. (See the illustration in “Mount the base” on page 66.)3. If you plan to run an Ethernet cable through the wall to enter the Kronos InTouchTM from the back or through the bottom, use the template to mark the point of entry. (See the illustrations in “Routing the Ethernet cable” on page 69.)4. If you are installing the Kronos InTouchTM near an AC outlet, be sure the outlet is within 5 feet of the template. (See the illustration in “Cable routing guidelines” on page 69.)5. After you finish marking all entry points, screw holes, etc., remove the mounting template (or base) from the wall.
Widen the badge reader slot (optional)Kronos InTouchTM Installation Guide 63Widen the badge reader slot (optional)If the badges that you will use with the Kronos InTouchTM are more than 0.05 in (1.27 mm) thick, you need to install two spacers in the badge reader (card or magnetic) to accommodate the badges. The spacers are molded into the base of the device.1. Use a wire cutters to remove the spacers from the base.
Chapter 3 Installing the Slim Profile Kronos InTouchTM642. On the inside of the front cover, use a Phillips screwdriver to loosen the two screws that hold the badge reader cover in place.3. Remove the badge cover.
Widen the badge reader slot (optional)Kronos InTouchTM Installation Guide 654. Press the two spacers onto the tops of the two channels that hold the screws.5. Insert the reader cover back onto the base.Tighten the screws on the reader cover.
Chapter 3 Installing the Slim Profile Kronos InTouchTM66Mount the baseAfter you prepare the location, mount the base of the Kronos InTouchTM to the wall as follows:1. To mount the base on wood:a. Drill pilot holes for the top two mounting screws and the bottom mounting screw. b. Use a drill or screwdriver to drive the top two mounting screws and the bottom middle screw (supplied with the Kronos InTouchTM) into the wall, leaving 1/4 inch (6 mm) between the head of the screw and the wall.To mount the base on drywall:a. Use a 9/32 inch drill bit (7.1 mm) to drill holes for the three wall anchors.b. Install a wall anchor in each screw hole. Push or tap the wall anchors until they are flush against the wall.c. Install the top two screws and the bottom middle screw, leaving 1/4 inch (6 mm) between the head of the screw and the wall.
Mount the baseKronos InTouchTM Installation Guide 672. Align the top two screw holes and bottom middle screw hole in the base of the Kronos InTouchTM with the screws in the wall, and gently set the base in position.3. Tighten the top two screws and bottom middle screw so that they are flush against the base of the Kronos InTouchTM.Note: Do not tighten the screws excessively. If the wall surface is not smooth, you may crack the base.
Chapter 3 Installing the Slim Profile Kronos InTouchTM68Route the cablesThe base of the Kronos InTouchTM has two cable access holes centered near the bottom of the base and one hole at the bottom of the base. Remove the plastic plug from the bottom hole if you plan to run cable through the bottom of the unit.
Route the cablesKronos InTouchTM Installation Guide 69Cable routing guidelinesFollow these guidelines as you route the Ethernet cable or AC wall transformer cord through the point of entry into the Kronos InTouchTM:Routing the Ethernet cableRun the Ethernet cable through the base. For example: Warning: If the Ethernet cable is also the source of power for the device, do not plug it into the main board until you are directed to do so.Point of EntryApproximate Amount of Slack After Point of EntryThrough the wall into the back of the Kronos InTouchTM base• Ethernet cable: 10 inches (25.4 cm) Through the bottom of the Kronos InTouchTM base• AC wall transformer cord: 12 inches (30.5 cm)• Ethernet cable: 6 inches (15.2 cm)Through the top hole of the optional keypad that is attached to the bottom of the Kronos InTouchTM base• AC wall transformer cord: 18 inches (45.7 cm)• Ethernet cable: 12 inches (30.5 cm)
Chapter 3 Installing the Slim Profile Kronos InTouchTM70Routing the AC Wall transformer cordNote that the base must be within 5 feet of the outlet.
Install optional devicesKronos InTouchTM Installation Guide 71Install optional devicesIf you purchased an optional devices that require access to the Kronos InTouchTMbefore it is assembled and secured, install them now and then return to the next section of this guide. For example, if you purchased a finger scan kit, refer to the instructions that you received with the option kit and install it now.Secure the cables with the strain relief clipUse the strain relief clip to secure any cables (power cord or power-over-Ethernet) that come up through the bottom hole of the Kronos InTouchTM. To install the clip, see the following series of diagrams.1. Put the clip around the cable and then run the cable through the hole in the base.
Chapter 3 Installing the Slim Profile Kronos InTouchTM722. Close the top and bottom halves of the clip together and then insert that assembly through the hole in the base.
Secure the cables with the strain relief clipKronos InTouchTM Installation Guide 733. Push the clip assembly through hole in the baseImportant: Do not tighten the clip. Wait until you have plugged all cables into the main board, verified that the device is on, and adjusted the slack
Chapter 3 Installing the Slim Profile Kronos InTouchTM74Connect power and cables to the main board The following illustration shows the Ethernet cable and external wall transformer cable connected to the main board. If the Ethernet cable is the source of the power, you do not need the external wall transformer cable.1. Connect the Ethernet cable to the main board. If you are using power-over-Ethernet cable, the unit will turn on.2. Attach the Ethernet strain relief clip.
Connect power and cables to the main boardKronos InTouchTM Installation Guide 75a. Insert screw and clip as shown. Do not fully tighten the screwb. Swivel the clip over the Ethernet cable.
Chapter 3 Installing the Slim Profile Kronos InTouchTM76c. Tighten both screws.3. If the external wall transformer is the source of power, plug that power cable into the AC outlet and into the main board.4. Close the cover of the Kronos InTouchTM enough so that you can view the display screen as the device initializes.Verify that the power is onA red light inside the Kronos InTouchTM indicates that the power is on. If that light is not on, check the power connections.After you turn on the power, the Kronos InTouchTM initializes and performs internal diagnostics. When the initialization finishes, the system displays the time and date on the touch screen. If the screen does not display the time and date, check all your connections and then contact your product representative if necessary.When the Kronos InTouchTM has successfully initialized, go to “Close and lock the Kronos InTouchTM” on page 77.
Close and lock the Kronos InTouchTMKronos InTouchTM Installation Guide 77Close and lock the Kronos InTouchTMWhen the Kronos InTouchTM is powered on and operating, you can then tighten the strain relief clip, close the front cover, and then lock the assembly.Tighten the strain relief clipAdjust the slack in the cables as necessary and then tighten the strain relief clip that you previously inserted through the bottom hole of the base.Close the cover and tighten the screws1. Close the front cover onto the back clover. Do not close it on any of the cables inside the Kronos InTouchTM. Do not force the cover when closing it.
Chapter 3 Installing the Slim Profile Kronos InTouchTM782. Use the security wrench to tighten the top screw and then the two screws on the sides.
Next stepKronos InTouchTM Installation Guide 79Next stepTo configure the Kronos InTouchTM for your site, the network administrator or similarly qualified individual configures device settings on the host server and then on the Kronos InTouchTM. The following documents provide that information:• The device management system administrator’s guide•The Kronos InTouchTM User’s Guide
Chapter 3 Installing the Slim Profile Kronos InTouchTM80
Chapter 4Troubleshooting Hardware and OperationsThis chapter presents instructions for troubleshooting and resolving issues related to installing the Kronos InTouchTM and ensuring that it is operating correctly. Symptom Probable Causes Corrective ActionThe Kronos InTouchTM does not power up.If the Kronos InTouchTMis powered using standard AC power cable, the transformer is not properly plugged in to the main board of the Kronos InTouchTM, the AC outlet, or both.If the Kronos InTouchTM is powered using a standard AC power cable:Check the connections to the main board and the AC outlet.Important: If the power cord is not plugged into the AC outlet, do not plug it in until you ensure that the transformer is properly connected to the main board.If the Kronos InTouchTMis powered using Ethernet cable, the network may be down, or connections to and from the Power-over-Ethernet module may not be secure.If the Kronos InTouchTM is powered using Ethernet cable:• Ensure that the network is running.• Ensure that the backup battery and network Ethernet cable are connected to the main board of the Kronos InTouchTM.
Chapter 4 Troubleshooting Hardware and Operations82The power LED is turned on, but nothing appears on the screen.If the Kronos InTouchTMis powered using a standard AC power cable, the AC line is not live or is supplying improper voltage.Measure voltage at the AC outlet and, if necessary, locate another power source.Note: When the Kronos InTouchTM starts up, the LED is amber and the screen is blank for 1-2 minutes. If the screen remains blank, then there might be a problem and you can take the corrective action.If the Kronos InTouchTMis powered using Ethernet cable, there is a issue with the network.• Check the Ethernet connection at the Kronos InTouchTM, and all other network connections.• Ensure that the network is supplied with an IEEE 802.3AF compliant power source.Symptom Probable Causes Corrective Action
Kronos InTouchTM Installation Guide 83Kronos InTouchTM fails to read badges.The badge is unreadable or does not meet the required badge specification.1. Inspect the badge for cleanliness.2. Clean the badge and badge reader.The bar code on the badge is worn or scraped off.Replace the badge.You did not configure the Kronos InTouchTM to read the symbology that your badges use.1. Access Maintenance mode at the Kronos InTouchTM.2. Access the Symbology settings. 3. Turn on the appropriate symbology.The Kronos InTouchTMis not enabled for the correct badge reader type or company ID code (if you are using a code).Correct the badge reader and company ID code settings. If the host application is Workforce Timekeeper, use the Kronos InTouchTM device management software associated with the version of the application; if your host application is Timekeeper Central, use Configuration Manager. The badge reader may not be working correctly.Run the Badge Test test at the Kronos InTouchTM:1. Access Maintenance mode at the Kronos InTouchTM.2. Tap the Test button on the touch screen.3. Select Badge from the list of options.4. Follow the prompts to conduct the test and note the result.If the test does not indicate the issue, run a Reader Report as follows:1. Access Maintenance mode at the Kronos InTouchTM.2. Tap the Reports button and scroll down to Readers.Note the report results and contact your Service Representative for assistance.Symptom Probable Causes Corrective Action
Chapter 4 Troubleshooting Hardware and Operations84Communication fails.Communication settings are incorrect either at the Kronos InTouchTM or the host PC.1. Access Maintenance mode.2. Click Communication Settings. 3. Check and, if necessary, correct the Device ID and IP Address. These settings must match the settings entered for the Kronos InTouchTM in the device management software.4. Check the Gateway, Subnet Mask, and DNS IP Address settings. Ensure that the IP address is appropriate for the Subnet Mask and Gateway settings.5. If DNS is enabled, ensure that the DNS server is running.6. If the Comm Mode prompt is set to Device Initiated,also ensure that the following prompts are set correctly: Primary Server, Primary Server Port, Primary Server Instance IDImportant: These settings must match the corresponding settings in the Kronos InTouchTMconfiguration (Device Manager Setup > Devices) for the Kronos InTouchTM.If the password feature is enabled in Device Manager for the Kronos InTouchTM, the password set in Device Manager and at the Kronos InTouchTM (Primary Server Password, Verify Password) must match.If the password feature is disabled, a password must still be entered at the Kronos InTouchTM. Any combination of 6 to 10 digits is valid.If you still cannot determine the problem, run the Communications Test (in Maintenance mode).Symptom Probable Causes Corrective Action
Kronos InTouchTM Installation Guide 85Communication fails (continued).Communications cabling is connected incorrectly.Ensure that all communications cables are routed correctly and connected properly. If the connections are secure, determine whether the cable is defective by doing the following:• Check to see if the green communications LED inside the Kronos InTouchTM is lit. Use the security wrench to unlock and open the cover of the Kronos InTouchTM.• Check to see if the green link light on the hub to which the Kronos InTouchTM is connected is lit.If both lights are lit, the cable is not defective. The issue may be the network configuration. If both lights are not lit, the cable may be defective. Consult with your system administrator to resolve the issue.Symptom Probable Causes Corrective Action
Chapter 4 Troubleshooting Hardware and Operations86
Appendix ARemoving a Series 4000 DeviceThis appendix contains the following sections:•“Before you remove the Series 4000 device” on page 88•“Disconnect and remove the Series 4000 device” on page 89
Appendix A Removing a Series 4000 Device88Before you remove the Series 4000 deviceBefore you remove an installed Series 4000 device at your site, note the following:• Remember to collect data from the Series 4000 device using your host application before you disconnect it.• The location of the mounting screw holes for both the Series 4000 device and the Kronos InTouchTM are compatible. You can install the Kronos InTouchTM in the same location as the Series 4000 device that you are replacing. However, ensure that the location satisfies the following requirements:– To comply with the Americans with Disabilities Act (ADA), the top of the Kronos InTouchTM cannot be greater than 54 and 3/8 inches (1.4 meters) above the floor. – If the Kronos InTouchTM will be plugged into a wall outlet away from the device (the device is not mounted to cover an AC outlet), the unit cannot be more than 5 feet (1.5 meters) away from the outlet.Caution: If the Series 4000 device that you are replacing uses an internal AC outlet, you must have a licensed electrician disconnect the power line from the outlet.Attention: Si le Kronos InTouchTM de la série 4000 que vous remplacez est relié par une prise c.a. interne, vous devez faire appel à un électricien agréé pour débrancher la prise de la source d'alimentation. Use the host application software to collect dataBefore you disassemble the device, use your host application software to collect all data. See the device management system administrator’s guide and the online Help.
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 89Disconnect and remove the Series 4000 deviceCaution: Before you begin, be sure that you collected data from the Series 4000 device using your host application. Otherwise, the data will be lost.1. Open the cover of the device by using the security wrench (3) to loosen the security screws (1 and 2) on the back and right side of the device.Caution: Open the cover slowly and carefully. Depending on which optional devices are connected to the device, you may not be able to open the cover all the way because of cables that are plugged into the main board. 2. If your device is powered by a standard AC power cable, locate the electrical outlet that the device is plugged into and unplug the cable. This outlet could be a wall outlet over which the device is mounted (covering the outlet from view), a wall outlet away from the device, or an outlet assembled inside the device.If power is supplied to your device through a network Ethernet cable, (device part number 8602004-xxx or 8602800-xxx only) unplug the Ethernet cable that runs into the device from the power-over-Ethernet module.
Appendix A Removing a Series 4000 Device90If the device uses the LS15 Power-over-Ethernet module (black module), refer to the following illustration to unplug the Ethernet cable from the module:
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 91If the device uses the GT-91080 Power-over-Ethernet module (beige module), refer to the following illustration to unplug the Ethernet cable from the module:3. If a Power-over-Ethernet module is installed in the device (device part number 8602004-xxx or 8602800-xxx only):a. Disconnect the power and Ethernet cables that run from the module to the main board inside the cover of the device.
Appendix A Removing a Series 4000 Device92If the device uses the LS15 Power-over-Ethernet Option Kit (black module), refer to the circled areas in the following illustration to disconnect the cables:
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 93If the device uses the GT-91080 Power-over-Ethernet Option Kit (beige module), refer to the following illustration to disconnect the cables: b. Grip the power-over-Ethernet module firmly and push up so that the module and its mounting bracket slide off the channels molded into the
Appendix A Removing a Series 4000 Device94base. The method is the same for the LS15 and the GT-91080 modules. The following illustration shows the LS15 module. 4. Determine whether the device has a backup battery (1) installed in the base. If so, go to step 5. Otherwise, go to step 6.5. If the device has a backup battery:1
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 95a. Push up on the top bracket (1) and angle the battery out of position. Disconnect the wire from the negative battery terminal (2). Then, disconnect the wire from the positive battery terminal (3).b. Remove the battery and set it aside.c. Disconnect the battery charger board from the main board.If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration to locate the connection. Then, disconnect the 132
Appendix A Removing a Series 4000 Device96battery charger board: press the clip on the cable connector, and move the connector from side to side while you pull it out of the socket. If the part number of the device is 8602000-xxx, use the following illustration to locate the connection. Then, disconnect the battery charger board from the mainboard of the device. To do this, press the clip on the
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 97connector at the end of the cable and pull it to the left while moving the connector from side to side 6. Remove the transformer:a. Disconnect the transformer cable (1) from its connection on the main board (3). To do this, press the clip on the connector at the end of the cable and pull out while moving the connector from side to side.b. Trace the wire back to the transformer, freeing it from one or more hooks (2) molded into the base of the device.
Appendix A Removing a Series 4000 Device98If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration as a guide: 123
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 99If the part number of the device is 8602000-xxx, use the following illustration as a guide. The numbered arrows point to the transformer cable (1), molded hooks (2), and the transformer connection on the main board (3). 7. Unplug the power cable from the top of the transformer in the base of the device. See the circled area in the following illustration:8. This step explains how to disconnect the modem or Ethernet cable, depending on which method of communication the device uses.
Appendix A Removing a Series 4000 Device100For devices that use modem communication, disconnect the cable that connects the telephone line to the modem card using the following instructions.If the part number of the device is 8602000-xxx or 8602004-xxx, use the following illustration to locate the modem card. Then, disconnect the telephone line by squeezing on each side of the connector and pulling it away from the card in the housing.
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 101If the part number of the device is 8602800-xxx, use the following illustration to locate the modem card in the inside cover. Then, disconnect the telephone line from the modem card. For devices that use Ethernet communication, disconnect the Ethernet cable (1) from the connector (2) on the main board. Press the clip on the connector and pull it down.
Appendix A Removing a Series 4000 Device102If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration as a guide. Then, press the clip on the connector and pull it down. 12
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 103If the part number of the device is 8602000-xxx, use the following illustration to locate the Ethernet cable (1) and the connector on the main board (2). Then, press the clip on the connector and pull it down. 9. If the Kronos Touch ID verification device is attached to the device:
Appendix A Removing a Series 4000 Device104a. If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration to locate the connection. Then, unplug the verification device from its connection on the main board.If the part number of the device is 8602000-xxx, use the following illustration to locate the connection. Then, unplug the verification device from its connection on the main board. b. Disconnect the green ground wire leading from the verification device by removing the screw and freeing the wire. Then, reinstall the screw.
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 105c. Remove the verification device from the device by loosening the two screws (circled in the illustration) holding it to the base, and set the verification device aside.10. If your device uses an external reader (linear imager, or laser scanner):
Appendix A Removing a Series 4000 Device106a. Disconnect the reader from the interface board, as shown in the following illustration: b. Thread the reader cable out of the device and set the reader aside.11. If your device uses a remote bar code reader, disconnect the reader from the device main board and thread the cable out of the device.
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 107If the part number of the device is 8602004-xxx or 8602800-xxx, refer to the following illustration to disconnect the cable:
Appendix A Removing a Series 4000 Device108If the part number of the device is 8602000-xxx, use the following illustration to locate the connection and disconnect the cable: 12. If your device uses a universal relay (for example, to ring a bell or operate a door strike), disconnect the relay from the device main board and thread the cable out of the device.
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 109If the part number of the device is 8602004-xxx or 8602800-xxx, use the following illustration to locate the connection, and disconnect the cable:
Appendix A Removing a Series 4000 Device110If the part number of the device is 8602000-xxx, use the following illustration to locate the connection and disconnect the cable: 13. If your device uses a remote proximity reader:
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 111a. Disconnect the 12-volt cable connecting the 4500 interface board to the battery charger board, as shown in the following illustration:
Appendix A Removing a Series 4000 Device112b. Disconnect the remote proximity reader from the connection on the interface board, as shown in the following illustration:
Disconnect and remove the Series 4000 deviceKronos InTouchTM Installation Guide 11314. Disconnect the end of the ribbon cable that connects the interface board to the main board in the cover (circled in the following illustration). 15. Close the device cover and tighten the two security screws (1 and 2) using the security wrench (3).
Appendix A Removing a Series 4000 Device114
Opening and Disconnecting the Kronos InTouchTMIf you need to open and disconnect the Kronos InTouchTM to add, remove, or replace any components or options, use this section to understand the general procedure and the order that each step occurs. You may not need to perform all of the steps, depending on which option you are installing or removing. See the installation guide for your specific option kit.Note: If you are working with a support representative to troubleshoot a problemor to return the Kronos InTouchTM and any of its options, follow the procedures in the guide, Returning the Kronos InTouchTM to Kronos.Required tools: You will need the security wrench that came with the Kronos InTouchTM and a Philips screwdriver.
Opening and Disconnecting the Kronos InTouchTM116Step 1. Use the host application software to collect dataBefore you disconnect and disassemble the device, a network administrator, or similarly qualified individual, must use the host application software to collect all data. The device management system administrator’s guide and the online Help describe how to perform those operations.Step 2. Open the Kronos InTouchTM1. Use the security wrench that came with your Kronos InTouchTM to remove the top screw, and then loosen the security screws on the sides of the device.
Step 2. Open the Kronos InTouchTMGuide to Returning the Kronos InTouchTM 1172. Open the cover slowly and carefully. You may not be able to open the cover all the way if there are cables from optional components connected to the main board.Note: You may need another person to hold the front cover as you work. Standard Model Slim Profile Model
Opening and Disconnecting the Kronos InTouchTM118Step 3: Disconnect the powerStandard modelUnplug the power cable from the wall outlet over which the terminal is mounted (covering the outlet from view). For example:Depending on the configuration at your site, you can alternatively unplug the transformer from an external wall outlet or shut off the power to the internal direct AC wiring component.
Step 3: Disconnect the powerGuide to Returning the Kronos InTouchTM 119Slim Profile modelUnplug the Ethernet cable (if that is the source of power for the device) or unplug the power cable that is connected to the wall outlet away from the device.To remove the Ethernet cable, see “Example 2: Ethernet cable” on page 121. The illustration below shows both cables.
Opening and Disconnecting the Kronos InTouchTM120Step 2: Disconnect cables from the main boardDisconnect the following cables (depending on your configuration) from the main board on the inside of the front cover:|• Transformer, backup battery, and transition board (Standard model only) — See “Example 1: Transition board cables” on page 120.• Ethernet — See “Example 2: Ethernet cable” on page 121.• Linear imager — Connected to standard USB port. See “Example 3: Linear imager cable” on page 122.Note: Do not disconnect the USB cable that connects the touch screen to the main board.Example 1: Transition board cablesThis example shows the cables from the battery, transformer, and transition board that you must disconnect from the main board
Step 2: Disconnect cables from the main boardGuide to Returning the Kronos InTouchTM 121Example 2: Ethernet cable1. Loosen and then swivel the strain relief clip before you remove the cable.2. Push in the top of the Ethernet connector clip and then pull out the cable.Standard Model Slim Profile Model
Opening and Disconnecting the Kronos InTouchTM122Example 3: Linear imager cableDisconnect the linear imager from the standard USB port on the main board of the device. (In some configurations, the imager may be plugged into a USB port on the transition board.)
Step 3: Disconnect the finger scan deviceGuide to Returning the Kronos InTouchTM 123Step 3: Disconnect the finger scan deviceIf you do not have the finger scan option installed, skip to “Step 4: Store the front cover in a protected area” on page 125.1. Remove the finger scan plate.
Opening and Disconnecting the Kronos InTouchTM1242. Remove the screws and then unplug the board from the main board.3. Carefully store all components together in an area that will prevent damage.
Step 4: Store the front cover in a protected areaGuide to Returning the Kronos InTouchTM 125Step 4: Store the front cover in a protected areaAfter all cables and optional components have been removed from the front cover and main board of the device, set the cover assembly aside in a secure area where the touchscreen and main board will not get damaged.Step 5: Disconnect battery, transformer, and transition boardUse the following illustrations to determine whether your device has a backup battery, transformer, or transition board. Then unplug the cables for those components (Standard model only).Transformer and battery only:
Opening and Disconnecting the Kronos InTouchTM126Transformer, battery, and transition board:
Step 6: Disconnect external readersGuide to Returning the Kronos InTouchTM 127Step 6: Disconnect external readersIf you have a remote bar code reader or remote proximity reader, unplug those cables from the 8-position connectors on the right side of the transition board. See the following examples.Remote bar code reader: Remote proximity reader:
Opening and Disconnecting the Kronos InTouchTM128Step 7: Remove transformer holder and transition boardTransformer holder onlyTransformer holder and transtion board
IndexAADA compliance 14assembling the InTouch deviceconnecting the Ethernet cable 39,69installing optional devices 40,45,71installing the transformer 41locking the cover 55,77supplying power 54,74,76Bbadge reader slot, widening 29,63,65base of the InTouch device, mounting 33,34,66,67Ccables, running into the InTouch device 38,68cabling considerations 16complianceADA 14electrical codes 15coverclosing and locking 55,77Ddisassembling the Series 4000 device 113Eelectrical codes, compliance 15Ethernet cable, connecting to the InTouch device 39,69IinstallationADA compliance 14cabling considerations 16connecting the Ethernet cable 39,69electrical code compliance 15installing the transformer 41locking the cover 55,77mounting the base 33,34,66,67optional devices 40,45,71removing a Series 4000 device 88running cables into the InTouch device 38,68supplying power 54,74,76widening the reader slot 29,63,65Llocation of the InTouch devicepreparing over an AC outlet 23,60Mmounting the base 33,34,66,67Ooptional devicesconsiderations 16installing 40,45,71
130IndexPpower, supplying to the InTouch device 53,74Rremoving a Series 4000 device 88running cables into the InTouch device 38,68SSeries 4000 device, removing 88Ttransformer, installing 41troubleshooting 81,85Vverifying InTouch device operation 54,76Wwidening the badge reader slot 29,63,65

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