LG Electronics USA H960 Multi-band GSM/EDGE/WCDMA/LTE Phone with WLAN, Bluetooth and RFID User Manual LG H960 English UG FCC Draft 150720 indd

LG Electronics MobileComm USA, Inc. Multi-band GSM/EDGE/WCDMA/LTE Phone with WLAN, Bluetooth and RFID LG H960 English UG FCC Draft 150720 indd

Users Manual

www.lg.comMFL00000000 (1.0)ENGLISHUSER GUIDELG-H960
User Guide•  Some contents and illustrations may differ from your device depending on the region, service provider, software version, or OS version, and are subject to change without prior notice.•  Always use genuine LG accessories. The supplied items are designed only for this device and may not be compatible with other devices.•  This device is not suitable for people who have a visual impairment due to the touchscreen keyboard.•  Copyright ©2015 LG Electronics, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Group and its related entities. All other trademarks are the property of their respective owners.•  Google™, Google Maps™, Gmail™, YouTube™, Hangouts™ and Play Store™ are trademarks of Google, Inc.ENGLISH
2Table of contentsGuidelines for safe and effi cient use .......4Important notice .....................................18Getting to know your phone ...................21Phone layout ..........................................21Installing the SIM or USIM card and battery ...................................................23Charging the battery ..............................25Inserting a memory card ........................26Removing the memory card ...................27Locking and unlocking the device ..........27Your Home screen ...................................29Touch screen tips ..................................29Home screen .........................................30Customizing the Home screen ...............31Returning to recently-used applications ........................................... 32Notifi cations panel .................................33On-screen keyboard ..............................36Special Features .....................................37Gesture shot ..........................................37Gesture View .........................................38Glance View ...........................................39KnockON ...............................................39Knock Code ...........................................40Dual window..........................................41QuickMemo+ .........................................42QSlide ....................................................43QuickRemote .........................................44Google account setup .............................45Creating your Google account ................45Signing into your Google account ...........45Connecting to Networks and Devices ....47Wi-Fi .....................................................47Bluetooth ...............................................48Wi-Fi Direct ...........................................49Transferring data between a PC and the device ..............................................50Calls ........................................................51Making a call .........................................51Calling your contacts .............................51Answering and rejecting a call ...............51Making a second call .............................52Viewing your call logs ............................52Call settings ...........................................52Contacts ..................................................53Searching for a contact ..........................53Adding a new contact ............................53Favourites contacts ................................53Creating a group ....................................54Messaging ............................................... 55Sending a message ...............................55Conversation view .................................56Changing your messaging settings ........56Table of contents
3Table of contentsE-mail ......................................................57Managing email accounts ......................57Working with account folders .................57Composing and sending email ...............58Camera and Video ...................................59Camera options on the viewfi nder ..........59Using the advanced settings ..................60Manual mode on the viewfi nder .............61Taking a photo .......................................62Once you have taken a photo .................62Recording a video ..................................64After recording a video...........................64Gallery ................................................... 66Multimedia ..............................................70Music ....................................................70Utilities ....................................................72Clock .....................................................72Calculator ..............................................73Calendar ................................................ 73Voice Recorder ......................................74Voice Search..........................................74Downloads ............................................74FM radio ................................................75LG Health  ..............................................75Web Browser ...........................................76Internet .................................................. 76Chrome .................................................77Settings ...................................................78Networks ...............................................78Sound & notifi cation ..............................81Display ..................................................82General .................................................. 84Phone software update ..........................91Phone software update ..........................91About this user guide .............................93About this user guide .............................93Trademarks ...........................................94DivX HD .................................................94Dolby Digital Plus ...................................94Accessories .............................................95Troubleshooting ......................................96FAQ ..........................................................99
4Guidelines for safe and efficient useSymbol DescriptionRead these instructions for safe use of this wireless device.You must always exercise extreme caution when driving in order to reduce the risk of accidents. Do not use your wireless device while driving.This device, moreover, has been tested for use at a distance of 1.5cm between the back of the phone and the user's body.To comply with RF exposure requirements established by the FCC, you must maintain a minimum distance of 1cm between the user's body and the back of the phone. See the user manual for more information.Do not leave the device or its accessories within the reach of children and do not allow to play with. The device contains small parts with sharp edges that may cause injury or break off and give rise to danger of suffocation.This device may produce a loud sound.Pacemaker manufacturers recommend that you leave at least 15cm of space between other devices and a pacemaker to avoid potential interference with the pacemaker.Guidelines for safe and effi cient use
5Guidelines for safe and efficient useSymbol DescriptionSwitch off your phone when prompted to do so in hospitals, clinics or health care facilities.These requests are designed to prevent possible interference with sensitive medical devices.Turn off your wireless device when prompted to do so by airport personnel or aircraft. For information on the use of wireless devices on board aircraft, contact the crew. If the device has a "flight mode", this must be activated before boarding an aircraft.Turn off the device or wireless device when in any area in which they occur explosions or areas where there are reports that indicate to "turn off two-way radio" or "electronic devices" to avoid interfering with the operation of trigger explosions.Among the areas with potentially explosive atmospheres include fueling areas are, the holds of ships, facilities for the transportation or storage of fuel and chemicals, areas where the air contains chemicals or particles such as grain, dust or metal powders.This device may produce a bright or flashing light.Do not expose your device or its accessories to open flames.Do not expose your device or its accessories to magnetic media (floppy disks, credit cards, etc).
6Guidelines for safe and efficient useSymbol DescriptionDo not expose your device or its accessories to extreme temperatures.Do not expose your device or its accessories to liquid or moisture.Not groped to disassemble the device or its accessories, only authorized personnel can do it.This device, like any wireless device, operates using radio signals which, by their nature, are not able to guarantee connection in all conditions. Therefore, for emergency communications, never rely solely upon any wireless device.Only use approved accessories.Please read these simple guidelines. Not following these guidelines may be dangerous or illegal. Should a fault occur, a software tool is built into your device that will gather a fault log. This tool gathers only data specific to the fault, such as signal strength, cell ID position in sudden call drop and applications loaded. The log is used only to help determine the cause of the fault. These logs are encrypted and can only be accessed by an authorised LG Repair centre should you need to return your device for repair.
9Guidelines for safe and efficient useProduct care and maintenance WARNINGAlways use genuine LG batteries, chargers and accessories approved for use with this particular phone model. The use of any other types may void any approval or warranty applying to the phone and may be dangerous.•  Do not disassemble this unit. Take it to a qualified service technician when repair work is required.•  Repairs under warranty, at LG’s discretion, may include replacement parts or boards that are either new or reconditioned, provided that they have functionality equal to that of the parts being replaced.•  Keep away from electrical appliances such as TVs, radios and personal computers.•  The unit should be kept away from heat sources such as radiators or cookers.•  Do not drop.•  Do not subject this unit to mechanical vibration or shock.•  Switch off the phone in any area where you are required to by special regulations. For example, do not use your phone in hospitals as it may affect sensitive medical equipment.•  Do not handle the phone with wet hands while it is being charged. It may cause an electric shock and can seriously damage your phone.•  Do not charge a handset near flammable material as the handset can become hot and create a fire hazard.•  Use a dry cloth to clean the exterior of the unit (do not use solvents such as benzene, thinner or alcohol).•  Do not charge the phone when it is on soft furnishings.•  The phone should be charged in a well ventilated area.•  Do not subject this unit to excessive smoke or dust.•  Do not keep the phone next to credit cards or transport tickets; it can affect the information on the magnetic strips.
10 Guidelines for safe and efficient use•  Do not tap the screen with a sharp object as it may damage the phone.•  Do not expose the phone to liquid or moisture.•  Use accessories like earphones cautiously. Do not touch the antenna unnecessarily.•  Do not use, touch or attempt to remove or fix broken, chipped or cracked glass. Damage to the glass display due to abuse or misuse is not covered under the warranty.•  Your phone is an electronic device that generates heat during normal operation. Extremely prolonged, direct skin contact in the absence of adequate ventilation may result in discomfort or minor burns. Therefore, use care when handling your phone during or immediately after operation.•  If your phone gets wet, immediately unplug it to dry off completely. Do not attempt to accelerate the drying process with an external heating source, such as an oven, microwave or hair dryer. •  The liquid in your wet phone, changes the colour of the product label inside your phone. Damage to your device as a result of exposure to liquid is not covered under your warranty.Efficient phone operationElectronics devicesAll mobile phones may receive interference, which could affect performance.•  Do not use your mobile phone near medical equipment without requesting permission. Please consult your doctor to determine if operation of your phone may interfere with the operation of your medical device.•  Some hearing aids might be disturbed by mobile phones.•  Minor interference may affect TVs, radios, PCs etc.•  Use your phone in temperatures between 0°C and 40°C, if possible. Exposing your phone to extremely low or high temperatures may result in damage, malfunction, or even explosion.
11Guidelines for safe and efficient usePacemakersPacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.HospitalsSwitch off your wireless device when requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.Road safetyCheck the laws and regulations on the use of mobile phones in the area when you drive.•  Do not use a hand-held phone while driving.•  Give full attention to driving.•  Use a hands-free kit, if available.•  Pull off the road and park before making or answering a call if driving conditions require you to do so.•  RF energy may affect some electronic systems in your vehicle such as car stereos and safety equipment.•  If your vehicle is equipped with an air bag, do not obstruct with installed or portable wireless equipment. It can cause the air bag to fail or cause serious injury due to improper performance.•  If you are listening to music while out and about, please ensure that the volume is at a reasonable level so that you are aware of your surroundings. This is of particular importance when near roads.
12 Guidelines for safe and efficient useAvoid damage to your hearingTo prevent possible hearing damage, do not listen at high volume levels for long periods.Damage to your hearing can occur if you are exposed to loud sound for long periods of time. We therefore recommend that you do not turn on or off the handset close to your ear. We also recommend that music and call volumes are set to a reasonable level.•  When using headphones, turn the volume down if you cannot hear the people speaking near you, or if the person sitting next to you can hear what you are listening to.NOTE•  Excessive sound pressure from earphones and headphones can cause hearing loss.Glass PartsSome parts of your mobile device are made of glass. This glass could break if your mobile device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch or attempt to remove it. Stop using your mobile device until the glass is replaced by an authorised service provider.Blasting areaDo not use the phone where blasting is in progress. Observe restrictions and follow any regulations or rules.
13Guidelines for safe and efficient usePotentially explosive atmospheres•  Do not use your phone at a refueling point.•  Do not use near fuel or chemicals.•  Do not transport or store flammable gas, liquid or explosives in the same compartment of your vehicle as your mobile phone or accessories.In aircraftWireless devices can cause interference in aircraft.•  Turn your mobile phone off before boarding any aircraft.•  Do not use it on the ground without permission from the crew.ChildrenKeep the phone in a safe place out of the reach of small children. It includes small parts which may cause a choking hazard if detached.Emergency callsEmergency calls may not be available on all mobile networks. Therefore you should never depend solely on your phone for emergency calls. Check with your local service provider.Battery information and care•  You do not need to completely discharge the battery before recharging. Unlike other battery systems, there is no memory effect that could compromise the battery’s performance.•  Use only LG batteries and chargers. LG chargers are designed to maximise the battery life.
14 Guidelines for safe and efficient use•  Do not disassemble or short-circuit the battery.•  Keep the metal contacts of the battery clean.•  Replace the battery when it no longer provides acceptable performance. The battery pack may be recharged hundreds of times before it needs replacing.•  Recharge the battery if it has not been used for a long time to maximise usability.•  Do not expose the battery charger to direct sunlight or use it in high humidity, such as in the bathroom.•  Do not leave the battery in hot or cold places, as this may deteriorate battery performance.•  There is risk of explosion if the battery is replaced with an incorrect type.•  Dispose of used batteries according to the manufacturer’s instructions. Please recycle when possible. Do not dispose as household waste.•  If you need to replace the battery, take it to the nearest authorised LG Electronics service point or dealer for assistance.•  Always unplug the charger from the wall socket after the phone is fully charged to save unnecessary power consumption of the charger.•  Actual battery life will depend on network configuration, product settings, usage patterns, battery and environmental conditions.•  Make sure that no sharp-edged items such as animal’s teeth or nails, come into contact with the battery. This could cause a fire.Precautions for use of leather back cover•  This product is made of cattle hide and may have different creases and patterns due to the properties of natural leather. If the product gets wet with any liquid (water, soda, seawater, rain, sweat, sunscreen, cosmetics, moisture, etc.), it may lose colour, change colour, or deform in shape.•  When this product gets wet or contaminated, get rid of the water by pressing it gently with a dry towel, or wipe it with leather cream and leave it to dry in shade. When the product is exposed to a wet environment for a long time, it may cause creases or mould. The shape of the leather may not be restored to its original
15Guidelines for safe and efficient usestate after cleaning because of the properties of leather, and any contamination or deformity may get worse when using regular detergent or an organic solvent.•  When the leather is wet with rain or sweat, use caution and avoid contact with clothes. It can cause any dye to become a stain.•  Due to the nature of leather, friction for long periods of time or excessive force may damage the surface of the leather.Laser safety statementCaution!This product employs a laser system. To ensure proper use of this product, please read this owner's manual carefully and retain for future reference. Should the unit require maintenance, contact an authorised service centre. Use of controls, adjustments, or the performance of procedures other than those specified herein may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure or make direct contact with the laser.
16 Guidelines for safe and efficient useOpen Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com.In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for three (3) years from the date on which you purchased the product.HOW TO UPDATE YOUR DEVICEAccess to latest firmware releases, new software functions and improvements.•  Select the software update in settings menu on your device.•  Update your device by connecting it to your PC. For more information about using this function, please visit http://www.lg.com/common/index.jsp select country and language.DECLARATION OF CONFORMITYHereby, LG Electronics declares that this LG-H960 product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of theDeclaration of Conformity can be found at http://www.lg.com/global/declarationContact office for compliance of this product:LG Electronics Inc. EU Representative, Krijgsman 1, 1186 DM Amstelveen, The Netherlands
17Guidelines for safe and efficient useDisposal of your old appliance 1  All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.2  The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health. 3  For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service or the shop where you purchased the product.Disposal of waste batteries/accumulators 1  This symbol may be combined with chemical symbols for mercury (Hg), cadmium (Cd) or lead (Pb) if the battery contains more than 0.0005% of mercury, 0.002% of cadmium or 0.004% of lead.2  All batteries/accumulators should be disposed separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.3  The correct disposal of your old batteries/accumulators will help to prevent potential negative consequences for the environment, animal and human health.4  For more detailed information about disposal of your old batteries/ accumulators, please contact your city office, waste disposal service or the shop where you purchased the product.
18 Important noticePlease read this before you start using your phone!Please check to see whether any problems you encountered with your phone are described in this section before taking the phone in for service or calling a service representative.1. Phone memory When there is less than 10MB of space available in your phone memory, your phone cannot receive new messages. You may need to check your phone memory and delete some data, such as applications or messages, to make more memory available.To uninstall applications:1  Tap   >   >   > General tab > Apps.2  Once all applications appear, scroll to and select the application you want to uninstall.3  Tap Uninstall.2. Optimizing battery lifeExtend your battery's power by turning off features that you do not need to run constantly in the background. You can monitor how applications and system resources consume battery power.Extending your phone's battery life:•  Turn off radio communications when you are not using. If you are not using Wi-Fi, Bluetooth or GPS, turn them off.•  Reduce screen brightness and set a shorter screen timeout.•  Turn off automatic syncing for Gmail, Calendar, Contacts and other applications.Important notice
19Important notice•  Some applications you download may consume battery power.•  While using downloaded applications, check the battery charge level.3.  Before installing an open source application and OS WARNING•  If you install and use an OS other than the one provided by the manufacturer it may cause your phone to malfunction. In addition, your phone will no longer be covered by the warranty.•  To protect your phone and personal data, only download applications from trusted sources, such as Play Store™. If there are improperly installed applications on your phone, the phone may not work normally or a serious error may occur. You must uninstall those applications and all associated data and settings from the phone.4.  Opening and switching applicationsMultitasking is easy with Android; you can keep more than one application running at the same time. There is no need to quit an application before opening another. Use and switch between several open applications. Android manages each application, stopping and starting them as needed to make sure that idle applications don't consume resources unnecessarily.1  Tap  . A list of recently used applications will be displayed.2  Tap the application you want to access. This does not stop the previous app from running in the background. Make sure to tap   to back out of an app after using it.•  To close an app from the recent apps list, swipe the app preview to the left or right. To clear all apps, tap Clear all.
20 Important notice5. When the screen freezesIf the screen freezes or the phone does not respond when you try to operate it, remove the battery and reinsert it. Then power the phone back on.
21Getting to know your phonePhone layoutEarpieceProximity SensorFront Camera LensNotification LEDHeadset JackMicrophoneCharger/USB portMicrophoneInfrared LEDNOTE: Proximity sensor •  When receiving and making calls, the proximity sensor automatically turns the backlight off and locks the touch screen by sensing when the phone is near your ear. This extends battery life and prevents you from unintentionally activating the touch screen during calls. WARNINGPlacing a heavy object on the phone or sitting on it can damage the display and touch screen functions. Do not cover the proximity sensor with screen protectors or any other type of protective film. This could cause the sensor to malfunction.Getting to know your phone
22 Getting to know your phoneVolume KeysPower/Lock Key NFC Touch PointLaser Detection AutoFocusSpeakerRear Camera LensFlashPower/Lock Key •  Turn your phone on/off by pressing and holding this key.•  Short press to lock/unlock the screenVolume Keys (While screen is off)•  Press Volume Up Key twice to launch QuickMemo+•  Press Volume Down Key twice to launch Camera WARNING•  The NFC antenna for this model is on the back cover.•  Be careful not to damage the NFC touch point on the phone, which is part of the NFC antenna.
23Getting to know your phoneInstalling the SIM or USIM card and batteryInsert the SIM or USIM card provided by the mobile telephone service provider, and the included battery.1  To remove the back cover, hold the phone firmly in one hand. With your other hand, lift off the back cover with your thumbnail as shown in the figure below.2  Slide the SIM card into the SIM card slot as shown in the figure. Make sure the gold contact area on the card is facing downward.
24 Getting to know your phone WARNINGDo not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a LG Service Centre to remove the memory card.NOTE •  Only the microSIM cards work with the device.3  Insert the battery.4  To replace the cover onto the device, align the back cover over the battery compartment   and press it down until it clicks into place  .
25Getting to know your phoneCharging the batteryCharge the battery before using it for first time. Use the charger to charge the battery. A computer can also be used to charge the battery by connecting the phone to it using the USB cable. WARNINGUse only LG-approved chargers, batteries and cables. If you use unapproved chargers, batteries or cables, it may cause battery charging delay. Or this can cause the battery to explode or damage the device, which are not covered by the warranty.The charger connector is located at the bottom of the phone. Insert the charger and plug it into a power outlet.NOTE •  Do not open the back cover while your phone is charging.
26 Getting to know your phoneInserting a memory cardYour device supports up to a 2TB microSD card. Depending on the memory card manufacturer and type, some memory cards may not be compatible with your device. WARNINGSome memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.NOTE •  Frequent writing and erasing of data shortens the lifespan of memory cards.1  Remove the back cover.2  Insert a memory card with the gold-coloured contacts facing downwards.3  Replace the back cover.
27Getting to know your phoneRemoving the memory cardBefore removing the memory card, first unmount it for safe removal.1  Tap   >   >   > General tab > Storage > Unmount SD card.2  Remove the back cover and pull out the memory card. WARNINGDo not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. It is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.Locking and unlocking the devicePressing the Power/Lock Key turns off the screen and puts the device into lock mode. The device automatically gets locked if it is not used for a specified period. This helps to prevent accidental taps and saves battery power. To unlock the device, press the Power/Lock Key and swipe the screen in any direction.NOTE •  Double-tapping on the screen also can wake up the screen instead of the Power/Lock Key.Changing the screen lock methodYou can change the way that you lock the screen to prevent others accessing your personal information.1  Tap   >   >   > Display tab > Lock screen > Select screen lock. 2  Select a desired screen lock from None, Swipe, Knock Code, Pattern, PIN and Password.
28 Getting to know your phoneNOTE •  Create a Google account before setting an unlock pattern and remember the Backup PIN you created when creating your pattern lock.Caution! If you haven't created a Google account on the phone and you forgot your PIN, Password, and the backup PIN, you need to perform a hard reset. But if you perform a hard reset, all user applications and user data will be deleted. Please remember to back up any important data before performing a hard reset.TIP! Smart LockYou can use Smart Lock to make unlocking your phone easier. You can set it to keep your phone unlocked when you have a trusted Bluetooth device connected to it, when it's in a familiar location like your home or work, or when it recognises your face.Setting up Smart Lock1  Tap   >   >  .2  Tap Display tab > Lock screen > Smart Lock.3  Before you add any trusted devices, trusted places, or trusted face, you need to set up a screen lock (Pattern, PIN or Password).
29Your Home screenTouch screen tipsHere are some tips on how to navigate on your phone.•  Tap or touch – A single finger tap selects items, links, shortcuts and letters on the on-screen keyboard.•  Touch and hold – Touch and hold an item on the screen by tapping it and not lifting your finger until an action occurs.•  Drag – Touch and hold an item for a moment and then, without lifting your finger, move your finger on the screen until you reach the target position. You can drag items on the Home screen to reposition them.•  Swipe or slide – To swipe or slide, quickly move your finger across the surface of the screen, without pausing when you first tap it (so you don't drag an item instead).•  Double-tap – Double-tap to zoom on a webpage or a map.•  Pinch-to-Zoom – Use your index finger and thumb in a pinching or spreading motion to zoom in or out when using the browser, Maps, or when viewing pictures.•  Rotate the screen – From many applications and menus, the screen orientation adjusts to the device's physical orientation.NOTE•  Do not press too hard; the tap screen is sensitive enough to pick up a light, yet firm tap.•  Use the tip of your finger to tap the option you want. Be careful not to tap any other buttons.Your Home screen
30 Your Home screenHome screenThe Home screen is the starting point for many applications and functions. It allows you to add items like app shortcuts and Google widgets to give you instant access to information and applications. This is the default canvas and accessible from any menu by tapping  .Status BarWidgetApplication IconsLocation IndicatorQuick Button AreaHome touch ButtonsShows phone’s status information, including the time, signal strength, battery status and notification icons.Widgets are self-contained applications that can be accessed through the Apps drawer or on the Home screen. Unlike a shortcut, a Widget can function as an on-screen application.Tap an icon (application, folder, etc.) to open and use it.Indicates which Home screen canvas you are currently viewing.Provides one-touch access to the function in any Home screen canvas.
31Your Home screen Back Button Returns to the previous screen. Also closes pop-up items, such as menus, dialogue boxes and the on-screen keyboard.  Home Button Return to the Home screen from any screen.  Recent Apps ButtonDisplays recently used applications. If you touch and hold this Button, it opens a menu of available options.Extended Home screenThe operating system provides multiple Home screen canvases to provide more space for adding icons, widgets and more.•  Slide your finger left or right across the Home screen to access additional canvases. Customizing the Home screenYou can customise your Home screen by adding apps and widgets and changing wallpapers. Adding items on your Home screen1  Touch and hold the empty part of the Home screen. 2  In the Add Mode menu, select the item you want to add. You then see this added item on the Home screen.3  Drag it to the desired location and lift your finger.TIP! To add an application icon to the Home screen from the Apps screen, touch and hold the application you want to add.Removing an item from the Home screen•  While on the Home screen, touch and hold the icon you want to remove > drag it to  .
32 Your Home screenAdding an app to the Quick Button Area•  From the Apps screen or on the Home screen, touch and hold an application icon and drag it to the Quick Button Area. Then release it in the desired location.Removing an app from the Quick Button Area•  Touch and hold the desired Quick Button, drag it to  .NOTE •  The Apps Button   cannot be removed.Customizing app icons on the Home screen1  Touch and hold an application icon until it unlocks from its current position, then release it. The editing icon   appears in the upper-right corner of the application.2  Tap the application icon again and select the desired icon design and size. 3  Tap OK to save the change.Returning to recently-used applications1  Tap  . App previews of recently used applications will be displayed.2  Tap an app preview to open the application. - OR - Tap   to return to your previous screen.
33Your Home screenNotifications panelNotifications alert you to the arrival of new messages, calendar events and alarms, as well as ongoing events, such as when you are on a call.When a notification arrives, its icon appears at the top of the screen. Icons for pending notifications appear on the left, and system icons, such as Wi-Fi and battery strength are shown on the right.NOTE •  The available options may vary depending on the region or service provider.Pending notificationsSystem notificationsOpening the notifications panelSwipe down from the status bar to open the notifications panel. To close the notifications panel, swipe the screen upwards or tap  .
34 Your Home screenQuick Settings AreaNotificationsClearTap each quick setting button to toggle it on/off. Touch and hold the desired button to directly access the settings menu for the function. To see more toggle buttons, swipe left or right. Tap   to remove, add or rearrange quick setting buttons.Current notifications are listed, each with a brief description. Tap a notification to view it. Tap to clear all the notifications.Indicator icons on the Status BarIndicator icons appear on the status bar at the top of the screen to report missed calls, new messages, calendar events, device status and more.
35Your Home screenThe icons displayed at the top of the screen provide information about the status of the device. The icons listed in the table below are some of the most common ones.Icon Description Icon DescriptionNo SIM card inserted A song is currently playingNo network signal available No InterruptionsAirplane mode is on Vibrate mode is onConnected to a Wi-Fi network Battery fully chargedWired headset connected Battery is chargingCall in progress The phone is connected to a PC via a USB cableMissed call Downloading dataBluetooth is on Uploading dataSystem warning GPS is onAn alarm is set Data is synchronizingNew voicemail available Choose input methodNew text or multimedia message Wi-Fi hotspot is activeNFC is on Media server content sharing is on
36 Your Home screenNOTE •  The icon's location in the status bar may differ according to the function or service.On-screen keyboardYou can enter text using the on-screen keyboard. The on-screen keyboard appears on the screen when you tap an available text entry field.Using the keypad and entering text Tap once to capitalise the next letter you type. Double-tap for all caps. Tap to go to the keyboard settings. Touch and hold to change entering text method. Tap to enter a space. Tap to create a new line. Tap to delete the previous character.Entering accented lettersWhen you select French or Spanish as the text entry language, you can enter special French or Spanish characters (e.g. "á").For example, to input "á", touch and hold the "a" key until the zoom-in key expands and displays characters from different languages. Then select the special character you want.
37Special FeaturesGesture shotThe Gesture shot feature allows you to take a picture with a hand gesture using the front camera. To take a photo There are two methods for using the Gesture shot feature. •  Raise your hand, with an open palm, until the front camera detects it and a box appears on the screen. Then close your hand into a fist to start the timer, allowing you time to get ready. - OR -•  Raise your hand, in a clenched fist, until the front camera detects it and a box appears on the screen. Then unclench your fist to start the timer, allowing you time to get ready.- OR -TIP! Interval shotIf you make a fist twice or touch and hold  , the camera consecutively takes 4 photos at a time.Special Features
38 Special FeaturesGesture ViewAfter taking a photo with the front camera lens, you can automatically check the captured photo with this gesture.1  Tap   >   >  . 2  Take a picture with the front camera.3  After taking the picture, bring the phone close to your face. The captured photo will be displayed.Taking a picture Quick preview Returning front camera modeNOTE•  Depends on the speed and angle of the gesture, this feature may not work properly.•  When the angle is changed after Quick preview, it will go back to the camera mode. You should go to Gallery to view the picture again.
39Special FeaturesGlance ViewWhen the phone screen is off, you can see the status bar, time and date by dragging your finger down on the screen.KnockONThe KnockON feature allows you to double-tap the screen to easily turn it on or off.To turn the screen on1  Double-tap the centre of the Lock screen to turn the screen on.2  Unlock the screen or access any of the available shortcuts or widgets.To turn the screen off1  Double-tap an empty area of the Home screen or the Status Bar.2  The screen will turn off.NOTE•  Tap on the centre area of the screen. If you tap on the bottom or the top area, the recognition rate may decrease.
40 Special FeaturesKnock CodeThe Knock Code feature allows you to create your own unlock code using a combination of knocks on the screen. You can access the Home screen directly when the screen is off by tapping the same sequence on the screen.NOTE •  If you enter the wrong Knock Code 6 times, it will compulsorily take you to your Google account log in/backup PIN.•  Use the fingertip instead of finger nail to tap the screen for turning it on or off.1  Tap   >   >   > Display tab > Lock screen > Select screen lock > Knock Code.2  Tap the squares in a pattern to set your Knock Code. Your Knock Code pattern can be 3 to 8 taps.Unlocking the screen using the Knock CodeYou can unlock the screen by tapping the Knock Code pattern you already set, when the screen turns off.
41Special FeaturesDual windowThis feature allows you to multi-task by splitting up the screen into two, allowing you to use two compatible applications at the same time.1  Tap   > Dual window.2  Tap or drag the app icon for the corresponding application you wish to use.:  Tap to view the Dual window menu options, or drag to resize the split screens.: Switch two screens.: View the app list.: Change the selected window to full screen.: Close the currently selected app window.NOTE •  You can enable or disable Dual window through the Settings menu.1  Tap   >   >   > General tab > Dual window.2  Slide the toggle key to On or Off.
42 Special FeaturesQuickMemo+The QuickMemo+ feature allows you to create memos and capture screen shots.You can use QuickMemo+ to easily and efficiently create memos during a call, with a saved picture or on the current phone screen.1  Tap and drag the Status Bar down and tap  . 2  Create a memo using the following options:Tap to undo the most recent action.Tap to redo the most recently deleted action.Tap to insert text into your memo.Tap to select the pen type and colour.Tap to use the eraser to erase the pen marks on the memo.Tap to save the memo you've created.Tap to hide or display the toolbar.NOTE •  Please use a fingertip while using the QuickMemo+ feature. Do not use your fingernail.3  Tap   to save the current memo to the QuickMemo+ or Gallery.
43Special FeaturesDiscard QuickMemos•  Tap .View the Saved Memo•  Tap   >   >   and select the QuickMemo+ album.- OR -Tap   >   >   and select the desired memo.QSlideFrom any screen, use the Notification panel to easily access and use the Notepad, Calendar, Calculator, and more with QSlide. Tap to expand the window to full window size.Tap to adjust the window's transparency.Tap to close the QSlide window.Drag to adjust the size.1  Touch and slide the status bar downward > tap QSlide to view the available QSlide apps. TIP! While using applications that support QSlide, tap   > QSlide. The function is displayed as a small window on your screen.2  You can use and tap the screen under the QSlide windows when the transparency bar is not full  .NOTE •  QSlide can support up to two windows at the same time.
44 Special FeaturesQuickRemoteQuickRemote turns your phone into a Universal Remote for your home TV, set-top box and audio system, and more.Set up1  Touch and slide the Status bar downward and tap   > ADD REMOTE. If you can not see  , tap   > checkmark QuickRemote to enable.- OR - Tap   >   > Apps tab (if necessary) >   > tap . 2  Select the type and brand of the device, then follow the on-screen instructions to configure the device.Access your QuickRemote3  Once you have completed the initial set up, you can easily access the QuickRemote from the Notification panel. Open the Notification panel and use the QuickRemote functions.NOTE •  The QuickRemote operates the same way as an ordinary remote control infrared (IR) signals. Be careful not to cover the infrared sensor at the top of the phone when you use the QuickRemote function. This function may not be supported depending on the model, the manufacturer or service company.
45Google account setupThe first time you open a Google application on your phone, you will be required to sign in with your existing Google account. If you do not have a Google account, you will be prompted to create one. Creating your Google account1  Tap   >   >   > General tab > Accounts & sync. 2  Tap ADD ACCOUNT > Google > Create a New Account. 3  Enter your first and last name, then tap NEXT.4  Enter a username and tap NEXT. Your phone will communicate with Google servers and check for username availability. 5  Enter your password and tap NEXT. 6  Follow the instructions and enter the required and optional information about the account. Wait while the server creates your account.Signing into your Google account1  Tap   >   >   > General tab > Accounts & sync.2  Tap ADD ACCOUNT > Google.3  Enter your email address and tap NEXT.4  After signing in, you can use Gmail and take advantage of Google services on your phone. 5  Once you have set up your Google account, your phone will automatically synchronise with your Google account on the web (if a data connection is available).Google account setup
46 Google account setupAfter signing in, your phone will sync with your Google services, such as Gmail, Contacts, and Google Calendar. You can also use Maps, download applications from Play Store, back up your settings to Google servers, and take advantage of other Google services on your phone. IMPORTANT•  Some applications, such as Calendar, work only with the first Google Account you add. If you plan to use more than one Google Account with your phone, be sure to sign into the one you want to use with such applications first. When you sign in, your contacts, Gmail messages, Calendar events, and other information from these applications and services on the web are synchronised with your phone. If you don't sign into a Google Account during setup, you will be prompted to sign in or to create a Google Account the first time you start an application that requires one, such as Gmail or Play Store.•  If you have an enterprise account through your company or other organization, your IT department may have special instructions on how to sign into that account.
47Connecting to Networks and DevicesWi-FiYou can use high-speed Internet access while within the coverage of the wireless access point (AP).Connecting to Wi-Fi networks1  Tap   >   >   > Networks tab > Wi-Fi.2  Tap   to turn Wi-Fi on and start scanning for available Wi-Fi networks.3  Tap a network to connect to it.•  If the network is secured with a lock icon, you will need to enter a security key or password.4  The status bar displays icons that indicate Wi-Fi status.NOTE •  If you are out of the Wi-Fi zone or have set Wi-Fi to Off, the device may automatically connect to the Web using mobile data, which may incur data charges.TIP! How to obtain the MAC addressTap   >   >   > Networks tab > Wi-Fi >   > Advanced Wi-Fi > MAC address.Connecting to Networks and Devices
48 Connecting to Networks and DevicesBluetoothBluetooth is a short-range communications technology that allows you to connect wirelessly to a number of Bluetooth devices, such as headsets and hands-free car kits, and Bluetooth-enabled handhelds, computers, printers, and wireless devices. NOTE •  LG is not responsible for the loss, interception or misuse of data sent or received via the Bluetooth feature.•  Always make sure that you share and receive data with devices that are trusted and properly secured. •  If there are obstacles between the devices, the operating distance may be reduced.•  Some devices, especially those that are not tested or approved by Bluetooth SIG, may be incompatible with your device. Pairing your phone with another Bluetooth device1  Tap   >   >   > Networks tab > Bluetooth.2  Tap   to turn Bluetooth on and start scanning for available Bluetooth devices. •  If you want to detect the visible devices in range additionally, tap SEARCH.3  Choose the device you want to pair with from the list. Once the paring is successful, your phone connects to the other device. NOTE •  Pairing between two Bluetooth devices is a one-time process. Once a pairing has been created, the devices will continue to recognise their partnership and exchange information.TIP! Please consult documentation included with Bluetooth device for information on pairing mode and passcode (typically 0 0 0 0 – four zeroes).
49Connecting to Networks and DevicesSending data via Bluetooth1  Select a file or item such as a contact or media file.2  Select the option for sending data via Bluetooth.3  Search for and pair with a Bluetooth-enabled device.NOTE •  Due to different specifications and features of other Bluetooth-compatible devices, display and operations may be different, and functions such as transfer or exchange may not be possible with all Bluetooth compatible devices.Receiving data via Bluetooth1  Tap   >   >   > Networks tab > Bluetooth.2  Tap   to turn Bluetooth on.3  You will receive a request to accept a pairing attempt from the sending device. Be sure to select Accept.Wi-Fi DirectWi-Fi Direct provides a direct connection between Wi-Fi enabled devices without requiring an access point.Turning on Wi-Fi Direct1  Tap   >   >   > Networks tab > Wi-Fi.2  Tap   > Advanced Wi-Fi > Wi-Fi Direct.NOTE •  When in this menu, your device is visible to other visible Wi-Fi Direct devices nearby.
50 Connecting to Networks and DevicesTransferring data between a PC and the deviceYou can copy or move data between a PC and the device. Transferring data1  Connect your device to a PC using the USB cable that came with your phone.2  Open the Notifications panel, tap the current connection type, and select Media device (MTP).3  A window will pop-up on your PC, allowing you to transfer the desired data.NOTE •  The LG Android Platform Driver is required to be installed on your PC to be able to detect the phone.•  Check the requirements for using Media device (MTP).Items RequirementOS Microsoft Windows XP SP3, Vista or higherWindow Media Player version Windows Media Player 10 or higher
51CallsMaking a call1  Tap   >   to open the dialer.2  Enter the number using the dialer. To delete a digit, tap  .3  After entering the desired number, tap   to place the call.4  To end the call, tap  .TIP! To enter "+" to make international calls, touch and hold  .Calling your contacts1  Tap   >   to open your contacts.2  Scroll through the contact list. You can also enter the contact's name in the Search field or scroll along the alphabet letters on the right edge of the screen.3  In the list that is displayed, tap the contact you want to call.Answering and rejecting a call•  Swipe   in any direction to answer the incoming call.•  Swipe   in any direction to decline an incoming call. NOTE •  Tap or swipe the Decline with message if you want to send a message to the caller.Calls
52 CallsMaking a second call1  During your first call, tap   > Add call and enter the number. 2  Tap   to place the call.3  Both calls are displayed on the call screen. Your initial call is locked and put on hold.4  Tap the displayed number to toggle between calls. Or tap   to start a conference call.5  To end all calls, tap  .NOTE •  You are charged for each call you make.Viewing your call logs1  Tap   >   > Call logs tab.2  View a list of all dialed, received and missed calls.TIP! •  Tap any call log entry to view the date, time and duration of the call.•  Tap   > Delete all to delete all of the recorded items.Call settingsYou can configure phone call settings, such as call forwarding, as well as other special features offered by your carrier. 1  Tap   >   to open the dialer.2  Tap   > Call settings and configure the desired options.
53ContactsYou can add contacts on your phone and synchronise them with the contacts in your Google Account or other accounts that support syncing contacts.Searching for a contact1  Tap   >   to open your contacts. 2  Tap Search contacts and enter the contact name using the keyboard.Adding a new contact1  Tap   >   and enter the new contact's number.2  Tap   > Add to Contacts > New contact. 3  If you want to add a picture to the new contact, tap the image icon. Choose Take photo or Select from Gallery.4  Enter the desired information for the contact.5  Tap SAVE.Favourites contactsYou can classify frequently called contacts as favourites.Adding a contact to your favourites1  Tap   >   to open your contacts.2  Tap a contact to view its details.3  Tap the star at the top right of the screen. The star turns yellow.Contacts
54 ContactsRemoving a contact from your favourites list1  Tap   >   > Favourites tab.2  Choose a contact to view its details.3  Tap the yellow star at the top right of the screen. The star turns a dark colour and the contact is removed from your favourites.Creating a group1  Tap   >   > Groups tab.2  Tap   > New group.3  Enter a name for the new group. You can also set a distinct ringtone for the newly created group.4  Tap Add members to add contacts to the group and tap ADD.5  Tap SAVE to save the group.NOTE •  If you delete a group, the contacts assigned to that group will not be lost. They will remain in your contact list.
55MessagingYour phone combines text and multimedia messaging into one intuitive, easy to use menu.Sending a message1  Tap   >   >  .2  Enter a contact name or contact number into the To field. As you enter the contact name, matching contacts appear. You can tap a suggested recipient and add more than one contact.NOTE •  You may be charged for each text message you send. Please consult with your service provider.3  Tap the text field and start entering your message.4  Tap   to open the options menu. Choose from any of the available options.TIP! You can tap   to attach the file that you want to share with message.5  Tap Send to send your message.TIP!•  The 160-character limit may vary from country to country depending on how the text message is coded and the language used in the message.•  If an image, video, or audio file is added to a text message, it will be automatically converted into a multimedia message and you will be charged accordingly.Messaging
56 MessagingNOTE •  When you get a text message during a call, there will be an audible notification.Conversation viewMessages exchanged with another party are displayed in chronological order so that you can conveniently see and find your conversations.Changing your messaging settingsYour phone's messaging settings are predefined to allow you to send messages immediately. You can change the settings based on your preferences.•  Tap   >   >   > Settings.
57E-mailYou can use the Email application to read email from providers other than Gmail. TheEmail application supports the following account types: POP3, IMAP and Microsoft Exchange (for Enterprise users).Managing email accountsTo open the Email applicationThe first time you open the Email application, a setup wizard opens to help you add an email account.•  Tap   >   >  .Adding another email account:•  Tap   >   >   >   > Settings > .Changing an email general settings:•  Tap   >   >   >   > Settings > General settings.Deleting an email account:•  Tap   >   >   >   > Settings >   > Remove account > Select the account to delete > REMOVE > YES.Working with account folders•  Tap   >   >   >   > Show all folders.Each account has Inbox, Outbox, Sent and Drafts folders. Depending on the features supported by your account's service provider, you may have additional folders.E-mail
58 E-mailComposing and sending email1  Tap   >   >   >   to create a new email.2  Enter an address for the message's intended recipient. As you enter text, matching addresses will be offered from your contacts. Separate multiple addresses with semicolons.3  Tap the Cc/Bcc field to copy or blind copy to other contacts/email addresses.4  Tap the text field and enter your message.5  Tap   to attach the file you want to send with your message.6  Tap   to send the message.
59Camera and VideoCamera options on the viewfinderYou can use the camera or camcorder to take and share pictures and videos.•  Tap   >   >   >   >  .169278345Hide/Display Options – Tap to hide/display the camera options on the viewfinder. Choose from Simple, Auto or Manual.Flash – Allows you to manage the camera's flash. Swap camera – Tap to swap between the rear camera lens and the front camera lens.Shot mode – Allows you to select the shot mode for the picture. Settings – Tap this icon to open the camera settings menu.Gallery – Tap to view the last photo or video you recorded.Record – Tap to start recording.Capture – Tap to take a photo.Back Button – Tap to exit the camera.Camera and Video
60 Camera and VideoNOTE •  Be sure to clean the protective lens cover with a microfiber cloth before taking pictures. A lens cover with smudges from fingers can cause blurry pictures with a "halo" effect.Using the advanced settingsIn the camera viewfinder, tap   to show the advanced options. Tap each icon to adjust the following camera settings.Combines photos taken at multiple exposures into one optimal photo to get a better photo in difficult lighting situations.Set the size of your picture and video.Allows you to take pictures with voice commands. When on, you just say "Cheese", "Smile", "LG", etc. to take a picture.Set your camera's timer. This is ideal if you want to be a part of the picture or video.Allows you to take better pictures and record better videos by displaying a grid line for help with alignment. / Set the storage location for your pictures and videos. Choose from IN (internal memory) and SD (memory card). This menu appears only when the SD card is inserted.Allows you to learn how a function works. This icon will provide you with a help guide.
61Camera and VideoManual mode on the viewfinderYou can control every detail option manually.•  Tap   >   >   >   >  .162 783 4 5 – Tap to select a file format between the JPEG and the DNG. – Tap to improve colour quality in various lighting conditions. – Tap to use the manual focus mode. – Tap to adjust the brightness. – Tap to adjust the ISO.  – Tap to adjust the shutter speed. – Tap to use the auto expose lock.Display the manual status information.
62 Camera and VideoUsing the advanced settings for the manual modeIn the camera viewfinder, tap   to show the advanced options. Tap each icon to adjust the following camera settings.Tap to display a incline or a grid line for help with alignment.Tap to display a histogram.Taking a photo1  Tap   >   >  .2  Frame your subject on the screen.3  A square around the subject indicates that the camera has focused.4  Tap   to take a photo. Your picture will be automatically saved to the Gallery.Once you have taken a photoTap the image thumbnail on the screen to view the last photo you took.Tap to edit the photo.Tap to take another photo immediately.Tap to open the available sharing options.Tap to delete the photo.Tap to access additional options.Tap to add the photo to your favourites.
63Camera and VideoMulti-point Auto FocusWhen you take a picture, the Multi-point Auto Focus (AF) function operates automatically and will allow you to see a clear image.Burst shotAllows you to take multiple shots quickly. Touch and hold  .Panorama mode Allows you to take a panoramic picture.1  Tap   >   >  .2  Tap Mode >  . 3  Tap   to start taking the panoramic picture.4  Pan your phone slowly in one direction. 5  Make sure that the focus area aligns with the blue guideline while taking the photo.6  Tap   to stop taking the panoramic picture.Dual modeThe Dual feature allows you to take a picture or record a video with the front and rear cameras at the same time.1  Tap   >   >  .2  Tap Mode >  .NOTE •  Drag the small screen to move it to your desired location. Touch and hold the small screen to resize it. Tap on the small screen to alternate between the two cameras.3  Tap   to take a picture.- OR -Tap   to record video.4  Tap   to stop dual recording.
64 Camera and Video8X ZoomingWhen using the rear camera lens, you can zoom in or out to 8x.NOTE •  Use a steady hand. This feature does not work with some functions. Objects may be overlapped when taking a picture of fast-moving subjects.Recording a video1  Tap   >   >  .2  Frame your subject on the screen.3  Tap   to start recording the video.4  The length of the recording is displayed on the top of the screen.NOTE •  Tap   to take pictures while recording video.5  Tap   to pause recording video. You can resume recording again by tapping  .- OR -Tap   to stop recording. Your video will be automatically saved to the Gallery.After recording a videoTap the video thumbnail on the screen to view the last video you recorded.Tap to record another video immediately.Tap to open the available sharing options (such as Messaging or Bluetooth) to share.Tap to delete the video.Tap to access additional options.
65Camera and VideoTap to add the video to your favourites.Live ZoomLive Zoom allows you to zoom in or out on a portion of a video that is being played to make the desired section appear larger or smaller.When viewing a video, use your index finger and thumb in a pinching or spreading motion to zoom in or out.NOTE •  Do not press too hard; the touch screen is sensitive enough to pick up a light, but firm touch.Dual PlayDual Play (wired or wireless connection to two displays) can be run on a different screen.NOTE •  Connect two devices using a wired (Slimport-HDMI) cable or wirelessly (Miracast). The connectable device can be a TV or a monitor supported by an HDMI cable or Miracast. The Gallery and Video apps are supported on Dual Play. Tap   once when two displays are a different status (i.e. the monitor is playing a video and your phone’s video app is displaying an empty screen), then Dual Play will start. Not all videos are supported by Dual Play. Dual Play operates at 1280X720 or higher display resolution.
66 Camera and VideoGalleryThe Gallery application presents the pictures and videos in your storage, including those you've taken with the Camera application and those you downloaded from the web or other locations. 1  Tap   >   >   to view the images stored in the storage.2  Tap an album to open it and view its contents. (The pictures and videos in the album are displayed in chronological order.)3  Tap a picture in an album to view it.NOTE•  Depending on the software installed, some file formats may not be supported.•  Some files may not play properly due to their encoding.Viewing picturesThe Gallery displays your pictures in folders. When an application, such as E-mail, saves a picture, the download folder is automatically created to contain the picture. Likewise, capturing a screenshot automatically creates the Screenshots folder. Pictures are displayed by the date they were created. Select a picture to view it full screen. Scroll left or right to view the next or previous image.Timeline viewThe Gallery automatically sorts and displays a lot of photos in chronological order to see at a glance.1  Tap   >   >  .2  Tap   > Timeline.3  Select from Year, Month and Day.
67Camera and VideoMemories viewThe Gallery automatically organises and displays the memories albums depending on the region and time information of saved photos.1  Tap   >   >  .2  Tap   > Memories.3  Select memories albums.NOTE •  This feature is a location based service. Take photos and videos with their locations.Zooming in and outUse one of the following methods to zoom in on an image:•  Double-tap anywhere to zoom in.•  Spread two fingers apart on any place in the picture zoom in. Pinch in or double-tap the image to zoom out.
68 Camera and VideoVideo options1  Tap   >   >  . 2  Select the video you want to watch.    Tap to pause/resume video playback.Touch and hold to fast-forward in 3 second increments.Tap to fast-forward 10 seconds.Touch and hold to rewind in 3 second increments. Tap to rewind 10 seconds. Tap to adjust the video volume.    Tap to lock/unlock the screen.Tap to use QSlide for the Video app.Tap to share your video using the SmartShare function.Tap to access additional options.
69Camera and VideoNOTE•  While playing a video, slide the right side of the screen up or down to adjust the sound.•  While playing a video, slide the left side of the screen up or down to adjust the brightness.•  While playing a video, slide your finger from left to right (or vice versa) to fast-forward and rewind.Editing photosWhile viewing a photo, tap  .Deleting photos/videosUse one of the following methods:•  While in a folder, tap  , select the photos/videos and then tap DELETE.•  While viewing a photo, tap  .Setting wallpaperWhile viewing a photo, tap   > Set image as to set the image as wallpaper or assign it to a contact.NOTE•  Depending on the software installed, some file formats may not be supported.•  If the file size exceeds the available memory, an error can occur when you open files.
70 MultimediaMusicYour phone has a music player that lets you play all your favourite tracks.Playing a song1  Tap   >   >  . 2  Tap the Songs tab.3  Select the song you want to play. 4  The following options are available.Tap to pause playback.Tap to resume playback.Tap to skip to the next track in the album, playlist or shuffle list. Touch and hold to fast-forward.Multimedia
71MultimediaTap to restart the current track or skip to the previous track in the album, playlist or shuffle list. Touch and hold to rewind.Tap to adjust the volume.Tap to set audio effects.Tap to play the current playlist in shuffle mode (tracks are played in random order).Tap to toggle through repeat all songs, repeat current song and repeat off.Tap to share your music using the SmartShare function.Tap to add the song to your favourites.Tap to open the current playlist.Tap to access additional options.NOTE•  Depending on the software installed, some file formats may not be supported.•  If the file size exceeds the available memory, an error can occur when you open files.•  Music file copyrights may be protected by international treaties and national copyright laws. Therefore, it may be necessary to obtain permission or a licence to reproduce or copy music. In some countries, national laws prohibit private copying of copyrighted material. Before downloading or copying the file, please check the national laws of the relevant country concerning the use of such material.
72 UtilitiesClockThe Clock app gives you access to the Alarms, Timer, World clock and Stopwatch functions. Access these functions by tapping the tabs across the top of the screen or swiping horizontally across the screen.•  Tap   >   >  .AlarmsThe Alarms tab allows you to set alarms.1  Tap   >   >   > Alarms tab.2  Tap   to add a new alarm.3  Adjust the settings as necessary and tap Save.NOTE •  You can also tap an existing alarm to edit it.TimerThe Timer tab can alert you with an audible signal when a set amount of time has passed.1  Tap   >   >   > Timer tab.2  Set the desired time on the timer. 3  Tap Start to start the timer.4  Tap Stop to stop the timer.World clockThe World clock tab allows you to easily check the current time in other cities around the world.1  Tap   >   >   > World clock tab.Utilities
73Utilities2  Tap   and select the desired city.StopwatchThe Stopwatch tab allows you to use your phone as a stopwatch.1  Tap   >   >   > Stopwatch tab.2  Tap Start to initiate the stopwatch.•  Tap  Lap to record lap times.3  Tap Stop to stop stopwatch.CalculatorThe Calculator app allows you to perform mathematical calculations using a standard or scientific calculator.1  Tap   >   >  .2  Tap the number buttons to enter numbers.3  For simple calculations, tap the function you want to perform (+, –, x or ÷) followed by =.NOTE •  For more complex calculations, tap  .CalendarThe Calendar app allows you to track your schedule of events.1  Tap   >   >  .2  Tap the date you want to add an event to. Then tap  .
74 UtilitiesVoice RecorderThe Voice Recorder app records audible files for you to use in a variety of ways.Recording a sound or voice1  Tap   >   >  .2  Tap   to begin recording.3  Tap   to end the recording.4  Tap   to listen to the recording.NOTE •  Tap   to access your recordings. You can listen to your saved recordings. Voice SearchUse this application to search webpages using voice.1  Tap   >   > Google folder >  .2  Say a keyword or phrase when Listening... appears on the screen. Select one of the suggested keywords that appear.NOTE •  This application may not be available depending on the region or service provider.DownloadsUse this application to see what files have been downloaded through the applications.•  Tap   >   >  .
75UtilitiesNOTE •  This application may not be available depending on the region or service provider.FM radioYour phone has a built-in FM radio so you can tune in to your favourite stations and listen on the go. •  Tap   >   >  .TIP! You must plug in your earphones in order to use them as an antenna.NOTE •  This application may not be available depending on the region or service provider. LG Health The LG Health helps you manage your health and maintain good exercise habits by tracking logs and competing with people. 1  Tap   >   >  .2  Read and agree to the terms and conditions. 3  On the Profile and goal page, enter your profile information and tap Save. 4  Use the options below to begin tracking activity. NOTE •  This feature is provided for user convenience. Please use for reference only.
76 Web BrowserInternetThe internet gives you a fast, full colour world of games, music, news, sports, entertainment, and much more, right on your mobile phone.NOTE •  Additional charges apply when connecting to these services and downloading content. Check data charges with your network provider.•  Tap   >   >  .Using the Web toolbarScroll towards the top of the webpage to access the browser toolbar.Tap to go back one page.Tap to go forward one page. Tap to go to the Home page.Tap to open a new window.Tap to access your bookmarks.Viewing webpagesTap the address field, enter the web address and tap Go on the keyboard.Opening a pageTo go to a new page, tap   >  .To go to another webpage, tap  , scroll up or down, and tap the page to select it.Web Browser
77Web BrowserSearching the web by voiceTap the address field and then tap  . When prompted, say a keyword and select one of the suggested keywords that appear.NOTE •  This feature may not be available depending on the region or service provider.BookmarksTo bookmark the current webpage, tap   > Add to bookmarks > OK.To open a bookmarked webpage, tap   and select the desired bookmark.HistoryTap   > History tab to open a list of recently visited webpages. To clear all of your history, tap   > Yes.ChromeUse Chrome to search for information and browse webpages.•  Tap   >   >  .NOTE •  This application may not be available depending on your region and service provider.Viewing webpagesTap the address field, and then enter a web address or search criteria.Opening a pageTo open a new page, tab   > New tab.To go to another webpage, tap   and tap the page to select it.
78 SettingsThe Settings application contains most of the tools for customizing and configuring your phone. All of the settings in the Settings application are described in this section.To open the Settings application•  Tap   > touch and hold   > System settings.- OR -•  Tap   >   >  . Networks< WIRELESS NETWORKS >Wi-FiTurns on Wi-Fi to connect to available Wi-Fi networks.BluetoothTurns the Bluetooth wireless feature on or off to use Bluetooth.Mobile dataDisplays the data usage and mobile data usage limit.CallThis menu allows you to configure various call settings.•  Voicemail – Allows you to select your carrier’s voicemail service.•  Fixed dialing numbers – Allows you to manage and compile a list of numbers that can be called from your phone. You need your PIN2, which is available from your operator. If activated, only numbers in the fixed dial list can be called from your phone.•  Incoming voice call pop-up – Displays a pop-up for an incoming call when an app is in use.•  Call reject – Allows you to set the call decline function.Settings
79Settings•  Decline with message – When you want to decline a call, you can send a quick message using this function. This is useful if you need to decline a call during a meeting.•  Call forwarding – Allows you to choose when to forward calls.•  Auto answer – Sets the time before a connected hands-free device automatically answers an incoming call.•  Connection vibration – Vibrates your phone when the other party answers the call.•  Noise suppression – Suppresses background noise on your device during a call.•  Voice clarity – Enhances voice quality in noisy environments so you can hear more clearly.•  Save unknown numbers – Allows you to add unknown numbers to contacts after a call.•  Power key ends call – Allows you to use the Power key to end calls.•  Answer an incoming call – Checkmark to enable you to bring the device to your ear to automatically answer the incoming call.•  Silence incoming calls – Checkmark to allow you to flip the device to silence incoming calls.•  Call barring – Locks incoming, outgoing or international calls.•  Call duration – Allows you to view the call duration for various types of calls.•  Additional settings – Allows you to change the following settings. < CONNECTIVITY >Share & connect•  NFC – Your phone is an NFC-enabled cell mobile phone. NFC (Near Field Communication) is a wireless connectivity technology that enables two-way communication between electronic devices. It operates over a distance of a few centimetres. You can share your content with an NFC tag or another NFC support device by simply tapping it with your device. If you tap an NFC tag with your device, it displays the tag content on your device.•  Android Beam – When this feature is turned on, you can transfer app content to another NFC-capable device by holding the devices close together.
80 SettingsJust bring the device together (typically back to back) and then tap your screen. The app determines what gets beamed.•  SmartShare Beam – Allows you to receive multimedia content via LG phones and tablets.•  Media server – Share media content with nearby DLNA-compatible devices.•  Miracast – Allows you to wirelessly mirror the phone screen and sound onto a Miracast dongle or TV.•  LG Bridge – Allows you to connect to a computer to manage your phone.•  Printing – Allows you to print the content of certain screens (such as web pages displayed in Chrome) to a printer connected to the same Wi-Fi network as your Android device.Tethering•  USB tethering – Allows you to share the internet connection with your computer via a USB cable.•  Wi-Fi hotspot – Allows you to create a hotspot and share your connection. Please consult "Sharing your phone’s data connection" for more information.•  Bluetooth tethering – Allows you to connect to other devices via Bluetooth.•  Help – Displays Help information about USB tethering, Wi-Fi hotspot, and Bluetooth tethering.More•  Airplane mode – Airplane Mode (flight mode) allows you to use many of your phone's features, such as games, and music, when you are in an area where making or receiving calls or data use is prohibited. When you set your phone to Airplane Mode, it cannot send or receive any calls or access online data.•  Mobile networks – This menu allows you to configure various mobile network settings. •  VPN – From your phone, you can add, set up, and manage virtual private networks (VPNs) that allow you to connect and access resources inside a secured local network, such as your corporate network.
81SettingsSound & notification< BASIC >Sound profileAllows you to set your phone's sound profile. Choose from Sound, Vibrate only.< SOUND >VolumeAdjust the phone’s volume settings to suit your needs and environment.RingtoneAllows you to set the ringtones for calls. You can also add a ringtone by tapping   in the upper-right corner of the screen.Ringtone IDAllows you to compose ringtones based on phone number of incoming call.< VIBRATION >Vibration strengthAllows you to set the vibration strength for calls, notifications and touch feedback.Sound with vibrationCheckmark to set the phone to vibrate in addition to the ringtone when you receive calls.Vibration typeAllows you to choose the type of vibration. < NOTIFICATIONS >InterruptionsAllows you to set a schedule when to prevent interruptions from notifications. You can set to allow certain features to interrupt when Priority only is set.Lock screenAllows you to choose if you want to show or hide notifications on the lock screen.
82 SettingsAppsAllows you to prevent apps from displaying notifications or set apps to show notifications with priority when Do not disturb is set to Priority only.Notification LEDTap the switch to toggle it On or Off. On activates the LED light for the notifications you select, in the colour you set for each.< ADVANCED SETTINGS >More•  Notification sound – Allows you to set the notification sound. You can also add a notification sound by tapping   in the upper-right corner of the screen.•  Vibrate on tap – Checkmark to vibrate when tapping the Home touch buttons and during other UI interactions.•  Sound effects – Tap to set the dial pad touch tones, touch sounds and screen lock sound.•  Message/call voice notifications – Tap the Message/call voice notifications switch to toggle it On or Off. On allows your device to read out incoming calls and message events automatically.Display< HOME & LOCK > Home screen•  Select Home – Set Home or EasyHome as the default home.•  Smart Bulletin – Tap the Smart Bulletin switch to toggle it On or Off. Activating this feature adds an additional Home screen showing customised information.•  Theme – Sets the screen theme for your device. You can download new themes from LG SmartWorld.•  Wallpaper – Sets the wallpaper to use on your Home screen.•  Screen swipe effect – Choose the desired type of effect to display when you swipe from one Home screen canvas to the next.
83Settings•  Allow Home screen looping – Displays the first screen after the last screen when scrolling the Home screen. •  Help – Displays help information for the Home screen.Lock screen•  Select screen lock – Set a screen lock type to secure your phone. Opens a set of screens that guide you through drawing a screen unlock pattern.If you enabled a Pattern lock type when you turn on your phone or wake up the screen, you are asked to draw your unlock pattern to unlock the screen.•  Smart Lock – Sets to keep your phone unlocked with trusted device or a place.•  Screen swipe effect – Sets the screen swipe effect options.NOTE•  This setting name may be Pattern effect if the Screen lock is set to Pattern.•  Wallpaper – Allows you to set your Lock screen wallpaper.•  Shortcuts – Allows you to choose the shortcuts available on the lock screen.•  Weather animation – Checkmark to show weather animation on the lock screen for the current location.•  Contact info for lost phone – Allows you to display the owner information on the lock screen in case the phone is lost.•  Lock timer – Sets the amount of time before the screen automatically locks after the screen has timed out.•  Power button instantly locks – Checkmark to instantly lock the screen when the Power/Lock Button is pressed. This setting overrides the Security lock timer setting.Home touch buttonsSet the Home touch buttons displayed at the bottom of all screens. Set which keys are displayed, their position on the bar and what they look like.
84 Settings< FONT >Font typeSelect the desired font type.Font sizeSelect the desired font size.< BASIC SETTINGS >BrightnessAdjust the screen brightness by using the slider.Auto-rotate screenSet to switch orientation automatically when you rotate the phone.Screen timeoutSet the time delay before the screen automatically turns off.< ADVANCED SETTINGS >More•  Daydream - Select the screen saver to display when the phone is sleeping while docked and/or charging.•  Motion sensor calibration – Allows you to improve the accuracy of the tilt and speed of the sensor.General< PERSONAL >Language & inputSelect the language for the text on your phone and for configuring the on-screen keyboard, including words that you've added to its dictionary.•  Language – Choose a language to use on your phone.•  Default – Allows you to select the default keyboard type.•  LG Keyboard – Tap the Settings icon to change the LG Keyboard settings.•  Google voice typing – Checkmark to select Google voice typing to enter data. Tap the Settings icon to change the Google voice settings.
85Settings•  Voice Search – Tap to configure the Voice Search settings.•  Text-to-speech output – Tap to set the preferred engine or general settings for text-to-speech output.•  Pointer speed – Adjust the pointer speed.LocationTurn on location service, your phone determines your approximate location using Wi-Fi and mobile networks. When you select this option, you're asked whether you consent to allowing Google to use your location when providing these services.•  Mode – Sets the how your current location information is determined.•  My place – Locate your home for Smart settings.•  Camera – Checkmark to tag photos or videos with their locations.•  Google Location Reporting – Allows you to choose your location information settings as accessed by Google and its products.Accounts & syncUse the Accounts & sync settings menu to add, remove, and manage your Google and other supported accounts. You also use these settings to control how and whether all applications send, receive, and sync data on their own schedules and whether all applications can synchronise user data automatically. Gmail™, Calendar, and other applications may also have their own settings to control how they synchronise data; see the sections on those applications for details. Tap ADD ACCOUNT to add new account.CloudAllows you to add a cloud account to quickly and easily use a cloud service.UsersCheckmark to add users when phone locked.Add user to share the phone with other people. Each user can have their own apps and content in their own space. Anyone using the phone can change settings like Wi-Fi and accept app updates that will affect everyone. Initial setup is required for new users to use phone.
86 SettingsAccessibilityUse the Accessibility settings to configure accessibility plug-ins you have installed on your phone.•  Vision - TalkBack – Allows you to set up the TalkBack function which assists people with impaired vision by providing verbal feedback. - Message/call voice notifications – Tap   to toggle it On or Off. On allows you to hear automatic spoken alerts for incoming calls and messages. - Screen shade – Checkmark to set the screen to a darker contrast. - Font size – Sets the font size. - Touch zoom – Allows you to zoom in and out by triple-tapping the screen. - Screen colour inversion – Checkmark to invert the colours of the screen and content. - Screen colour adjustment – Allows you to adjust the colours of screen and content. - Screen colour filter – Allows you to change the colours of screen and content. - Power key ends call – Checkmark so that you can end voice calls by pressing the Power/Lock Key.•  Hearing - Captions – Allows you to customise caption settings for those with hearing impairments. - Notification LED – Allows you to activate the LED light for incoming calls and notifications. - Flash alerts – Checkmark to set the flash to blink for incoming calls and notifications. - Turn off all sounds – Checkmark to turn off all device sounds. - Audio type – Sets the audio type. - Sound balance – Sets the audio route. Move the slider on the slide bar to set it.
87Settings•  Motor & cognition - Touch feedback time – Sets the touch feedback time. - Touch assistant – Show a touch board with easy access to common actions. - Screen timeout – Sets the amount of time before the backlight turns off automatically. - Touch control areas – Allows you to select an area of the screen to limit touch activation to just that area of the screen.•  Accessibility features shortcut Allow you to access selected features quickly when triple-tapping the Home button.•  Auto-rotate screen Checkmark to allow the phone to rotate the screen depending on the physical phone orientation (portrait or landscape).•  Switch AccessAllows you to interact with your device using one or more switches that work like keyboard keys. This menu can be helpful for users with mobility limitations that prevent them from interacting directly with the your device.Shortcut keyGet quick access to apps by pressing the Volume Keys twice when the screen is off or locked.< PRIVACY >SecurityUse the Security menu to configure how to help secure your phone and its data.•  Content lock – Select lock types to lock files in Gallery. Choose from Password or Pattern.•  Encrypt phone – Allows you to encrypt data on the phone for security. You will be required to enter a PIN or password to decrypt your phone each time you power it on.•  Encrypt SD card storage – Encrypt SD card storage and keep data unavailable for other devices.
88 Settings•  Set up SIM card lock – Sets the PIN to lock your SIM card and allows you to change the PIN.•  Password typing visible – Checkmark to briefly show each character of passwords as you enter them so that you can see what you enter.•  Phone administrators – View or deactivate phone administrators.•  Unknown sources – Allow installation of non-Play Store applications.•  Verify apps – Disallow or warn before installation of apps that may cause harm.•  Storage type – Hardware-backed.•  Certificate management - Trusted credentials – Checkmark to allow applications to access your phone's encrypted store of secure certificates and related passwords and other credentials. You use credential storage to establish some types of VPN and Wi-Fi connections. If you have not set a password for the secure credential storage, this setting is dimmed. - Install from storage – Tap to install a secure certificate. - Clear credentials – Deletes all secure certificates and related credentials and erases the secure storage's own password.•  Trust agents – Select apps to use without unlocking screen.•  Screen pin – You can enable your device to only show a certain app's screen using screen pin. •  App usage access – Allows you to view usage information of apps on your phone.< SMART FUNCTIONS >Smart settingsAllows you to turn on/off, open or change something such as Wi-Fi, Music, Sound profile according to where you are or what you do. QuickCircle caseThis menu allows you to select apps to be used directly on the cover in small view using QuickCircle. Keep in mind that turning on these QuickCircle case settings may result in irregular device behaviour.
89SettingsDual windowAllows you to configure the Dual Window feature.•  Auto-open – Checkmark to allow you to tap a link on the full screen or attachments from emails to open Dual window.•  Help – Display tips for using Dual window.< PHONE MANAGEMENT >Date & timeSet your preferences for how the date and time is displayed.StorageYou can monitor the used and available internal memory in the device.Battery & power saving•  Battery usage – View battery usage.•  Battery percentage on status bar – Checkmark to display the battery level percentage on the Status Bar next to the Battery icon.•  Battery saver – Tap the Battery Saver switch to toggle it on or off. Sets the battery charge percent level that automatically turns on Battery Saver. Chooser from Immediately, 5% battery, and 15% battery.•  Game optimizer – Adjust video quality in games to save battery.Smart cleaningAllows you to manage unused apps and data.AppsAllows you to view details about the apps installed on your phone, manage their data, and force them to stop. Default message appThis menu allows you to choose what messaging app to use as your default messaging app.
90 SettingsBackup & resetChange the settings for managing your settings and data.•  LG Backup – Backs up all information on the device and restores it in the event of data loss or replacement.•  Back up my data – Back up app data, Wi-Fi passwords, and other settings to Google servers.•  Backup account – Displays the account that is currently being used to back up information.•  Automatic restore – When reinstalling an app, restore backed up settings and data.•  Factory data reset – Reset your settings to the factory default values and delete all your data. If you reset the phone this way, you are prompted to re-enter the same information as when you first started Android. About phoneView legal information, check phone status and software versions, and perform a software update.
91Phone software updatePhone software updateLG Mobile phone software update from the InternetFor more information about using this function, please visit http://www.lg.com/common/index.jsp   select your country and language. This feature allows you to conveniently update the firmware on your phone to a newer version from the Internet without needing to visit a service centre. This feature will only be available if and when LG makes a newer firmware version available for your device.Because the mobile phone firmware update requires the user's full attention for the duration of the update process, please make sure you check all instructions and notes that appear at each step before proceeding. Please note that removing the USB data cable during the upgrade may seriously damage your mobile phone.NOTE •  LG reserves the right to make firmware updates available only for selected models at its own discretion and does not guarantee the availability of the newer version of the firmware for all handset models.LG Mobile Phone software update via Over-the-Air (OTA)This feature allows you to conveniently update your phone's software to a newer version via OTA, without connecting using a USB data cable. This feature will only be available if and when LG makes a newer firmware version available for your device.You should first check the software version on your mobile phone: Settings > General tab > About phone > Update Center > Software Update > Check now for update.Phone software update
92 Phone software updateNOTE •  Your personal data from internal phone storage—including information about your Google account and any other accounts, your system/application data and settings, any downloaded applications and your DRM licence—might be lost in the process of updating your phone's software. Therefore, LG recommends that you backup your personal data before updating your phone's software. LG does not take responsibility for any loss of personal data.•  This feature depends on your network service provider, region and country.
93About this user guideAbout this user guide•  Before using your device, please carefully read this guide. This ensures that you use your phone safely and correctly.•  Some of the images and screenshots provided in this guide may appear differently on your phone.•  Your content may differ from the final product or from software supplied by service providers or carriers. This content is subject to change without prior notice. For the latest version of this guide, please visit the LG website at www.lg.com.•  Your phone's applications and their functions may vary by country, region or hardware specifications. LG cannot be held liable for any performance issues resulting from the use of applications developed by providers other than LG.•  LG cannot be held liable for performance or incompatibility issues resulting from edited registry settings or modified operating system software. Any attempt to customise your operating system may cause the device or its applications to work incorrectly.•  Software, audio, wallpaper, images, and other media supplied with your device are licensed for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully are entirely responsible for the illegal use of media.•  Additional charges may apply for data services, such as messaging, uploading,downloading, auto-syncing and location services. To avoid additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.About this user guide
94 About this user guideTrademarks•  LG and the LG logo are registered trademarks of LG Electronics.•  Bluetooth  is a registered trademark of Bluetooth SIG, Inc. worldwide.•  Wi-Fi  and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance.•  All other trademarks and copyrights are the property of their respective owners.DivX HD This DivX Certified  device has passed rigorous testing to ensure it plays DivX  video.To play purchased DivX movies, first register your device at vod.divx.com. Find your registration code in the DivX VOD section of your device setup menu.DivX Certified  to play DivX  video up to HD 720p, including premium content.DivX , DivX Certified  and associated logos are trademarks of DivX, LLC and are used under license.Dolby Digital Plus Manufactured under license from Dolby Laboratories. Dolby, Dolby Digital Plus, and the double-D symbol are trademarks of Dolby Laboratories.
95AccessoriesThese accessories are available for use with the your phone. (Items described below may be optional.)•  Travel adaptor•  Quick Start Guide•  Stereo headset•  USB cable •  BatteryNOTE •  Always use genuine LG accessories. The supplied items are designed only for this device and may not be compatible with other devices. •  The items supplied with the device and any available accessories may vary depending on the region or service provider.Accessories
96 TroubleshootingThis chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself.Message Possible causes Possible corrective measuresSIM or USIM card errorThere is no SIM or USIM card in the phone or it is inserted incorrectly.Make sure that the SIM or USIM card is correctly inserted.No network connection/ Dropped networkSignal is weak or you are outside the carrier network.Move toward a window or into an open area. Check the network operator coverage map.Operator applied new services.Check whether the SIM or USIM card is more than 6~12 months old. If so, change your SIM or USIM card at your network provider's nearest branch. Contact your service provider.Codes do not matchTo change a security code, must need to confirm the new code by re-entering it.If you forget the code, contact your service provider.The two codes you entered do not match.Troubleshooting
97TroubleshootingMessage Possible causes Possible corrective measuresNo applications can be setNot supported by service provider or registration required.Contact your service provider.Calls not availableDialing error  New network not authorised.New SIM or USIM card inserted. Check for new restrictions.Pre-paid charge limit reached.Contact service provider or reset limit with PIN2.Phone cannot be turned onOn/Off key pressed too briefly.Press the On/Off key for at least two seconds.Battery is not charged.Charge battery. Check the charging indicator on the display.Charging errorBattery is not charged. Charge battery.Outside temperature is too hot or cold.Make sure phone is charging at a normal temperature.Contact problem Check the charger and its connection to the phone.No voltage Plug the charger into a different outlet.Charger defective Replace the charger.Wrong charger Use only original LG accessories.
98 TroubleshootingMessage Possible causes Possible corrective measuresNumber not allowed.The Fixed dialling number function is on.Check the Settings menu and turn the function off.Impossible to receive/ send SMS & photosMemory full Delete some messages from your phone.Files do not openUnsupported file format Check the supported file formats.The screen does not turn on when I receive a call.Proximity sensor problemIf you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean.No sound Vibration modeCheck the settings status in the sound menu to make sure you are not in vibration or no interruptions mode.Hangs up or freezesIntermittent software problemTry to perform a software update through the website.
99FAQCategory Question AnswerBluetooth DevicesWhat functions are available via Bluetooth?You can connect a Bluetooth audio device, such as a Stereo/Mono headset or car kit.Contacts BackupHow can I back up Contacts?Contacts data can be synchronised between your phone and your Google account.SynchronizationIs it possible to set up one-way sync with Gmail?Only two-way synchronization is available.SynchronizationIs it possible to synchronise all email folders?The Inbox is automatically synchronised. You can view other folders by tapping   and selecting Show all folders to choose a folder.Gmail Log-InDo I have to log into Gmail whenever I want to access Gmail?Once you have logged into Gmail, there is no need to log into Gmail again.Google AccountIs it possible to filter emails?No, the phone does not support email filtering.EmailWhat happens when I execute another application while writing an email?Your email is automatically saved as a draft.RingtoneIs there a file size limit for using MP3 files as ringtones?There is no file size limit.FAQ
100 FAQCategory Question AnswerMessage TimeMy phone does not display the time of receipt for messages older than 24 hrs. How can I view the time?Open the conversation and touch and hold the desired message. Then tap Details.NavigationIs it possible to install another navigation application on my phone?Any application that is available at Play Store™ and is compatible with the hardware can be installed and used.SynchronisationIs it possible to synchronise my contacts from all my email accounts?Only Gmail and MS Exchange server (company email server) contacts can be synchronised.Wait and PauseIs it possible to save a contact with Wait and Pause in the numbers?If you transferred a contact using the Wait & Pause functions saved into the number, you cannot use those features. You must save each number again.How to save with Wait and Pause:1.  Tap   >  .2.  Dial the number, then tap  .3.  Tap Add 2-sec pause or Add wait.Security What are the phone's security functions?You can set the phone to require an Unlock Pattern to be entered before the phone can be accessed or used.
101FAQCategory Question AnswerUnlock PatternHow do I create the Unlock Pattern?1.  From the Home screen, touch and hold  .2.  Tap System settings > Display tab > Lock screen.3.  Tap Select screen lock > Pattern. The first time you do this, a short tutorial about creating an Unlock Pattern appears.4.  Set up your pattern by drawing it then drawing it a second time for confirmation.Precautions to take when using the pattern lock.It is very important to remember the unlock pattern you set. You can no longer access your phone if you use an incorrect pattern five times. You have five chances to enter your unlock pattern, PIN or password. If you have used all 5 opportunities, you can try again after 30 seconds. (Or, if you preset the backup PIN, you can use the backup PIN code to unlock the pattern.)Unlock PatternWhat should I do if I forget the unlock pattern?If you forgot your pattern:If you logged into your Google account on the phone but failed to enter the correct pattern 5 times, tap the Forgot pattern button. You are then required to log in with your Google account to unlock your phone.
102 FAQCategory Question AnswerMemory Will I know when my memory is full? Yes, you will receive a notification.Language SupportIs it possible to change my phone's language?The phone has multilingual capabilities.To change the language:1.  From the Home screen, touch and hold   and tap System settings.2.  Tap General tab > Language & input > Language.3.  Tap the desired language.VPN How do I set up a VPN?VPN access configuration is different for each company. To configure VPN access on your phone, you must obtain the details from your company's network administrator.Screen time outMy screen turns off after only 15 seconds. How can I change the amount of time for the backlight to turn off?1.  From the Home screen, touch and hold  .2.  Tap System settings > Display tab.3.  Tap Screen timeout.4.  Tap the preferred screen backlight timeout time.Wi-Fi & mobile networkWhen the Wi-Fi and mobile networks are both available, which service does my phone use?When using data, your phone may default to the Wi-Fi connection (if Wi-Fi connectivity on your phone is set to On). However, there is no notification when your phone switches from one to the other.To know which data connection is being used, view the mobile network or Wi-Fi icon at the top of your screen.
103FAQCategory Question AnswerHome screenIs it possible to remove an application from the Home screen?Yes. Just touch and hold the icon until the trash can icon appears at the top and centre of the screen. Then, without lifting your finger, drag the icon to the trash can.ApplicationI downloaded an application and it causes a lot of errors. How do I remove it?1.  From the Home screen, touch and hold  .2.  Tap System settings > General tab > Apps > DOWNLOADED.3.  Tap the application, then tap Uninstall.ChargerIs it possible to charge my phone using a USB data cable without installing the necessary USB driver?Yes, the phone is charged through the USB cable regardless of whether the necessary drivers are installed.Alarm Can I use music files for my alarm?Yes. After saving a music file as a ringtone, you can use it as an alarm.1.  Touch and hold a song in a library list. In the menu that opens, tap Setas ringtone > Phone ringtone or Caller ringtones.2.  On the Alarm Clock Setting screen, select the song as a ringtone.AlarmWill my alarm be audible or will it go off if the phone is turned off?No, this is not supported.
104 FAQCategory Question AnswerAlarmIf my ringer volume is set to vibrate, will I hear my alarm?Your alarm is programmed to be audible even in these scenarios.Hard Reset (Factory Reset)How can I perform a factory reset if I cannot access the phone's Settings menu?If your phone does not restore to its original condition, use a hard reset (factory reset) to initialise it.
2-1For your safetyFor your safetySafety InformationPlease read and observe the following information for safe and proper use of your phone and to prevent damage.WARNING! This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive harm. Wash hands after handling.Caution: Violation of the instructions may cause minor or serious damage to the product.t For your safety, do not remove the battery incorporated in the product.t Do not disassemble or open crush, bend or deform, puncture or shred.t Repairs under warranty, at LG’s option, may include replacement parts or boards that are either new or reconditioned, provided that they have functionality equal to that of the parts being replaced.t Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.t Avoid dropping the phone. If the phone is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.t For those host devices that utilize a USB port as a charging source, the host device’s user manual shall include a statement that the phone shall only be connected to products that bear the USB-IF logo or have completed the USB-IF compliance program.
2-2Charger and Adapter Safetyt The charger and adapter are intended for indoor use only.t Insert the battery pack charger vertically into the wall power socket.t Unplug the power cord and charger during lightning storms to avoid electric shock or fire.t Use the correct adapter for your phone when using the battery pack charger abroad.Battery Information and Caret Please read the manual of specified charger about charging method.t Do not damage the power cord by bending, twisting, or heating. Do not use the plug if it is loose as it may cause electric shock or fire. Do not place any heavy items on the power cord. Do not allow the power cord to be crimped as it may cause electric shock or fire.t Unplug the power cord prior to cleaning your phone, and clean the power plug pin when it’s dirty. When using the power plug, ensure that it’s firmly connected. If not, it may cause excessive heat or fire. If you put your phone in a pocket or bag without covering the receptacle of the phone (power plug pin), metallic articles (such as a coin, paperclip or pen) may short-circuit the phone. Short-circuit of the terminal may damage the battery and cause an explosion. Always cover the receptacle when not in use.t Charging temperature range is between 0°C/32°F and 45°C /113 °F. Do not charge the battery out of recommended temperature range. Charging out of recommended range might cause the generating heat or serious damage of
2-3For your safetybattery. And also, it might cause the deterioration of battery’s characteristics and cycle life.t The battery pack has protection circuit to avoid the danger. Do not use near places that can generate static electricity more than 100V which could damage the protection circuit. Damaged protection circuits may generate smoke, rupture or ignite.t When using the battery for the first time, if it emits a bad smell, you see rust on it, or anything else abnormal, do not use the equipment and bring the battery to the shop which it was bought.t Do not handle the phone with wet hands while it is being charged. It may cause an electric shock or seriously damage your phone.t Do not place or answer calls while charging the phone as it may short-circuit the phone and/or cause electric shock or fire.t Do not use harsh chemicals (such as alcohol, benzene, thinners, etc.) or detergents to clean your phone. This could cause a fire.t Always unplug the charger from the wall socket after the phone is fully charged to save unnecessary power consumption of the charger.Care and MaintenanceYour mobile device is a product of superior design and craftsmanship and should be treated with care. The suggestions below will help you fulfill any warranty obligations and allow you to enjoy this product for many years:
2-4Keep your Mobile Device away from:  Liquids of any kindKeep the mobile device dry. Precipitation, humidity, and liquids contain minerals that will corrode electronic circuits. If the mobile device does get wet, do not accelerate drying with the use of an oven, microwave, or dryer, because this may damage the mobile device and could cause a fire or explosion.Do not use the mobile device with a wet hand.Doing so may cause an electric shock to you or damage to the mobile device.Extreme heat or coldt Avoid temperatures below 0°C /32°F or above 45°C /113°F.t Use your phone in temperatures between 0°C /32°F and 40°C /104°F, if possible. Exposing your phone to extremely low or high temperatures may result in damage, malfunction, or even explosion.MicrowavesDo not try to dry your mobile device in a microwave oven. Doing so may cause a fire or explosion.Dust and dirtDo not expose your mobile device to dust, dirt, or sand.Sunscreen lotionDo not expose or wear your device to any liquid like sunscreen lotion.Doing so may cause your device to or damage to the mobile device.
2-5For your safetyCleaning solutionsDo not use harsh chemicals, cleaning solvents, or strong detergents to clean the mobile device.Wipe it with a soft cloths lightly dampened in a mild soap-and-water solution.Shock or vibrationDo not drop, knock, or shake the mobile device.Rough handling can break internal circuit boards.PaintDo not paint the mobile device. Paint can clog the device’smoving parts or ventilation openings and prevent proper operation.General Noticet An emergency call can be made only within a service area. For an emergency call, make sure that you are within a service area and that the phone is turned on.t Do not place items containing magnetic components such as a credit card, phone card, bank book, or subway ticket near your phone. The magnetism of the phone may damage the data stored in the magnetic strip.t Talking on your phone for a long period of time may reduce call quality due to heat generated during use.t When the phone is not used for a long period time, store it in a safe place with the power cord unplugged.t Using the phone in proximity to receiving equipment (i.e., TV or radio) may cause interference to the phone.
2-6t Do not use the phone if the antenna is damaged. If a damaged antenna contacts skin, it may cause a slight burn. Please contact an LG Authorized Service Center to replace the damaged antenna.t The data saved in your phone might be deleted due to careless use, repair of the phone, or upgrade of the software. Please backup your important phone numbers. (Ringtones, text messages, voice messages, pictures, and videos could also be deleted.) The manufacturer is not liable for damage due to the loss of data.t When you use the phone in public places, set the ringtone to vibration so you don’t disturb others.t Do not turn your phone on or off when putting it to your ear.t Your phone is an electronic device that generates heat during normal operation. Extremely prolonged, direct skin contact in the absence of adequate ventilation may result in discomfort or minor burns. Therefore, use care when handling your phone during or immediately after operation.Use accessories, such as earphones and headsets, with caution. Ensure that cables are tucked away safely and do not touch the antenna unnecessarily.Part 15.19 statementThis device complies with part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that causes undesired operation.
2-7For your safetyBodily Contact During OperationThis device was tested for typical use with the back of the phone kept 0.39 inches (1.0 cm) from the body. To comply with FCC RF exposure requirements, a minimum separation distance of 0.39 inches (1.0 cm) must be maintained between the user’s body and the back of the phone. Belt-clips, holsters, and similar accessories containing metallic components may not be used. Avoid the use of accessories that cannot maintain 0.39 inches (1.0 cm) distance between the user’s body and the back of the phone and have not been tested for compliance with FCC RF exposure limits.Consumer Information About Radio Frequency EmissionsYour wireless phone, which contains a radio transmitter and receiver, emits radio frequency energy during use. The following consumer information addresses commonly asked questions about the health effects of wireless phones.Are wireless phones safe?Scientific research on the subject of wireless phones and radio frequency (“RF”) energy has been conducted worldwide for many years, and continues. In the United States, the Food and Drug Administration (“FDA”) and the Federal Communications Commission (“FCC”) set policies and procedures for wireless phones. The FDA issued a website publication on health issues related to cell phone usage where it states, “The scientific community at large …believes that the weight of scientific evidence does not show an association between exposure to radiofrequency (RF) from cell phones and adverse health outcomes. Still the scientific community does recommend conducting additional research to address gaps in knowledge. That research is being
2-8conducted around the world and FDA continues to monitor developments in this field. You can access the joint FDA/FCC website at http://www.fda.gov (under “c” in the subject index, select Cell Phones > Research). You can also contact the FDA toll-free at (888) 463-6332 or (888) INFO-FDA. In June 2000, the FDA entered into a cooperative research and development agreement through which additional scientific research is being conducted. The FCC issued its own website publication stating that “there is no scientific evidence that proves that wireless phone usage can lead to cancer or a variety of other problems, including headaches, dizziness or memory loss.” This publication is available at http://www.fcc.gov/cgb/cellular.html or through the FCC at (888) 225-5322 or (888) CALL-FCC.What does “SAR” mean?In 1996, the FCC, working with the FDA, the U.S. Environmental Protection Agency, and other agencies, established RF exposure safety guidelines for wireless phones in the United States. Before a wireless phone model is available for sale to the public, it must be tested by the manufacturer and certified to the FCC that it does not exceed limits established by the FCC. One of these limits is expressed as a Specific Absorption Rate, or “SAR.” SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the phone transmitting at its highest power level in all tested frequency bands. Since 1996, the FCC has required that the SAR of handheld wireless phones not exceed 1.6 watts per kilogram, averaged over one gram of tissue. Although the SAR is determined at the highest power level, the actual SAR value of a wireless phone while operating can be less than the reported SAR value. This is because the SAR value may vary from call to call, depending on factors such as proximity to a cell site, the proximity of the phone to the body while
2-9For your safetyin use, and the use of hands-free devices. For more information about SARs, see the FCC’s OET Bulletins 56 and 65 at http://www.fcc.gov/Bureaus/ Engineering_Technology/Documents/bulletins or visit the Cellular Telecommunications Industry Association website at http://www.ctia.org/consumer_info/index.cfm/AID/10371. You may also wish to contact the manufacturer of your phone.Can I minimize my RF exposure?If you are concerned about RF, there are several simple steps you can take to minimize your RF exposure. You can, of course, reduce your talk time. You can place more distance between your body and the source of the RF, as the exposure level drops off dramatically with distance. The FDA/FCC website states that “hands-free kits can be used with wireless phones for convenience and comfort. These systems reduce the absorption of RF energy in the head because the phone, which is the source of the RF emissions, will not be placed against the head. On the other hand, if the phone is mounted against the waist or other part of the body during use, then that part of the body will absorb more RF energy. Wireless phones marketed in the U.S. are required to meet safety requirements regardless of whether they are used against the head or against the body. Either configuration should result in compliance with the safety limit.”Also, if you use your wireless phone while in a car, you can use a phone with an antenna on the outside of the vehicle. You should also read and follow your wireless phone manufacturer’s instructions for the safe operation of your phone.
2-10Do wireless phones pose any special risks to children?The FDA/FCC website states that “the scientific evidence does not show a danger to users of wireless communication devices, including children.” The FDA/FCC website further states that “some groups sponsored by other national governments have advised that children be discouraged from using wireless phones at all”. For example, the Stewart Report from the United Kingdom [“UK”] made such a recommendation in December 2000. In this report a group of independent experts noted that no evidence exists that using a cell phone causes brain tumors or other ill effects. [The UK’s] recommendation to limit cell phone use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists. A copy of the UK’s leaflet is available at http://www.dh.gov.uk (search “mobile”), or you can write to: NRPB, Chilton, Didcot, Oxon OX11 ORQ, United Kingdom. Copies of the UK’s annual reports on mobile phones and RF are available online at www.iegmp.org.uk and http://www.hpa.org.uk/radiation/ (search “mobile”). Parents who wish to reduce their children’s RF exposure may choose to restrict their children’s wireless phone use.Where can I get further information about RF emissions?For further information, see the following additional resources (websites current as of April 2005):U.S. Food and Drug AdministrationFDA Consumer magazine November-December 2000 Telephone: (888) INFO-FDA http://www.fda.gov (Under “c”in the subject index, select Cell Phones > Research.)
2-11For your safetyU.S. Federal Communications Commission445 12th Street, S.W. Washington, D.C. 20554 Telephone: (888) 225-5322 http://www.fcc.gov/oet/rfsafetyIndependent Expert Group on Mobile Phoneshttp://www.iegmp.org.ukRoyal Society of Canada Expert Panels on Potential Health Risks of Radio Frequency Fields from Wireless Telecommunication Devices283 Sparks Street Ottawa, Ontario K1R 7X9 Canada Telephone: (613) 991-6990 http://www.rsc.ca/index.php?page=Expert_Panels_RF&Lang_id=120World Health OrganizationAvenue Appia 20 1211 Geneva 27 Switzerland Telephone: 011 41 22 791 21 11 http://www.who.int/mediacentre/factsheets/fs193/en/International Commission on Non-IonizingRadiation Protection c/o Bundesamt fur Strahlenschutz Ingolstaedter Landstr. 1 85764 Oberschleissheim
2-12Germany Telephone: 011 49 1888 333 2156 http://www.icnirp.deAmerican National Standards Institute1819 L Street, N.W., 6th Floor Washington, D.C. 20036 Telephone: (202) 293-8020 http://www.ansi.orgNational Council on Radiation Protection and Measurements7910 Woodmont Avenue, Suite 800 Bethesda, MD 20814-3095 Telephone: (301) 657-2652 http://www.ncrponline.orgEngineering in Medicine and Biology Society, Committee on Man and Radiation (COMAR) of the Institute of Electrical and Electronics Engineershttp://ewh.ieee.org/soc/embs/comar/TIA Safety InformationThe following is the complete TIA Safety Information for wireless handheld phones.
2-13For your safetyExposure to Radio Frequency SignalYour wireless handheld portable phone is a low power radio transmitter and receiver. When ON, it receives and sends out Radio Frequency (RF) signals. In August, 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for handheld wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies:ANSI C95.1 (1992) *NCRP Report 86 (1986) ICNIRP (1996)*  American National Standards Institute; National Council on Radiation Protection andMeasurements; International Commission on Non-Ionizing Radiation ProtectionThose standards were based on comprehensive and periodic evaluations of the relevant scientific literature. For example, over 120 scientists, engineers, and physicians from universities, government health agencies, and industry reviewed the available body of research to develop the ANSI Standard (C95.1).The design of your phone complies with the FCC guidelines (and those standards).
2-14Tips on Efficient OperationFor your phone to operate most efficiently:Don’t touch the antenna unnecessarily when the phone is in use. Contact with the antenna affects call quality and may cause the phone to operate at a higher power level than otherwise needed. Electronic DevicesMost modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless phone.PacemakersThe Health Industry Manufacturers Association recommends that a minimum separation of six (6) inches be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research.Persons with pacemakers:t Should ALWAYS keep the phone more than six (6) inches from their pacemaker when the phone is turned ON;t Should not carry the phone in a breast pocket;t Should use the ear opposite the pacemaker to minimize the potential for interference;t Should turn the phone OFF immediately if there is any reason to suspect that interference is taking place.
2-15For your safetyHearing AidsSome digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your service provider (or call the customer service line to discuss alternatives).Other Medical DevicesIf you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.Health Care FacilitiesTurn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may use equipment that could be sensitive to external RF energy. VehiclesRF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle.Posted FacilitiesTurn your phone OFF in any facility where posted notices so require.AircraftFCC regulations prohibit using your phone while in the air. Switch OFF your phone before boarding an aircraft.
2-16Blasting AreasTo avoid interfering with blasting operations, turn your phone OFF when in a “blasting area” or in areas posted: “Turn off two-way radio”. Obey all signs and instructions.Potentially Explosive AtmosphereTurn your phone OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.Areas with a potentially explosive atmosphere are often, but not always marked clearly. Potential areas may include: fueling areas (such as gasoline stations); below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles (such as grain, dust, or metal powders); and any other area where you would normally be advised to turn off your vehicle engine.For Vehicles Equipped with an Air BagAn air bag inflates with great force. DO NOT place objects, including either installed or portable wireless equipment, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result.FDA Consumer UpdateThe U.S. Food and Drug Administration’s Center for Devices and Radiological Health Consumer Update on Mobile Phones:
2-17For your safety1. Do wireless phones pose a health hazard?The available scientific evidence does not show that any health problems are associated with using wireless phones.There is no proof, however, that wireless phones are absolutely safe. Wireless phones emit low levels of Radio Frequency (RF) energy in the microwave range while being used. They also emit very low levels of RF when in idle mode. Whereas high levels of RF can produce health effects (by heating tissue), exposure to low level RF that does not produce heating effects causes no known adverse health effects. Many studies of low level RF exposures have not found any biological effects. Some studies have suggested that some biological effects may occur, but such findings have not been confirmed by additional research. In some cases, other researchers have had difficulty in reproducing those studies, or in determining the reasons for inconsistent results.2.  What is the FDA’s role concerning the safety of wireless phones?Under the law, the FDA does not review the safety of radiation-emitting consumer products such as wireless phones before they can be sold, as it does with new drugs or medical devices. However, the agency has authority to take action if wireless phones are shown to emit Radio Frequency (RF) energy at a level that is hazardous to the user. In such a case, the FDA could require the manufacturers of wireless phones to notify users of the health hazard and to repair, replace, or recall the phones so that the hazard no longer exists.Although the existing scientific data does not justify FDA regulatory actions, the FDA has urged the wireless phone industry to take a number of steps, including the following:
2-18t Support needed research into possible biological effects of RF of the type emitted by wireless phones; t Design wireless phones in a way that minimizes any RF exposure to the user that is not necessary for device function; andt Cooperate in providing users of wireless phones with the best possible information on possible effects of wireless phone use on human health.The FDA belongs to an interagency working group of the federal agencies that have responsibility for different aspects of RF safety to ensure coordinated efforts at the federal level. The following agencies belong to this working group:t National Institute for Occupational Safety and Healtht Environmental Protection Agencyt Occupational Safety and Health Administrationt National Telecommunications and Information AdministrationThe National Institutes of Health participates in some interagency working group activities, as well.The FDA shares regulatory responsibilities for wireless phones with the Federal Communications Commission (FCC). All phones that are sold in the United States must comply with FCC safety guidelines that limit RF exposure. The FCC relies on the FDA and other health agencies for safety questions about wireless phones.The FCC also regulates the base stations that the wireless phone networks rely upon. While these base stations operate at higher power than do the wireless phones themselves, the RF exposures that people get from these base stations are typically thousands of times lower than those they can get from wireless phones. Base stations are thus not the subject of the safety questions discussed in this document.
2-19For your safety3.  What kinds of phones are the subject of this update?The term “wireless phone” refers here to handheld wireless phones with built-in antennas, often called “cell”, “mobile”, or “PCS” phones. These types of wireless phones can expose the user to measurable Radio Frequency (RF) energy because of the short distance between the phone and the user’s head. These RF exposures are limited by FCC safety guidelines that were developed with the advice of the FDA and other federal health and safety agencies. When the phone is located at greater distances from the user, the exposure to RF is drastically lower because a person’s RF exposure decreases rapidly with increasing distance from the source. The so-called “cordless phones,” which have a base unit connected to the telephone wiring in a house, typically operate at far lower power levels, and thus produce RF exposures far below the FCC safety limits. 4.  What are the results of the research done already?The research done thus far has produced conflicting results, and many studies have suffered from flaws in their research methods. Animal experiments investigating the effects of Radio Frequency (RF) energy exposures characteristic of wireless phones have yielded conflicting results that often cannot be repeated in other laboratories. A few animal studies, however, have suggested that low levels of RF could accelerate the development of cancer in laboratory animals. However, many of the studies that showed increased tumor development used animals that had been genetically engineered or treated with cancer-causing chemicals so as to be pre-disposed to develop cancer in the absence of RF exposure. Other studies exposed the animals to RF for up to 22 hours per day. These conditions are not similar to the conditions under which people use wireless phones, so we do not know with certainty what the results of such studies mean for human health. Three large epidemiology studies
2-20have been published since December 2000. Between them, the studies investigated any possible association between the use of wireless phones and primary brain cancer, glioma, meningioma, or acoustic neuroma, tumors of the brain or salivary gland, leukemia, or other cancers. None of the studies demonstrated the existence of any harmful health effects from wireless phone RF exposures. However, none of the studies can answer questions about long-term exposures, since the average period of phone use in these studies was around three years.5.  What research is needed to decide whether RF exposure from wirelessphones poses a health risk?A combination of laboratory studies and epidemiological studies of people actually using wireless phones would provide some of the data that are needed. Lifetime animal exposure studies could be completed in a few years. However, 166 very large numbers of animals would be needed to provide reliable proof of a cancer promoting effect if one exists. Epidemiological studies can provide data that is directly applicable to human populations, but ten or more years followup may be needed to provide answers about some health effects, such as cancer. This is because the interval between the time of exposure to a cancercausing agent and the time tumors develop — if they do — may be many, many years. The interpretation of epidemiological studies is hampered by difficulties in measuring actual RF exposure during day-to-day use of wireless phones. Many factors affect this measurement, such as the angle at which the phone is held, or which model of phone is used.6.  What is the FDA doing to find out more about the possible health effects ofwireless phone RF?The FDA is working with the U.S. National Toxicology Program and with groups of investigators around the world to ensure that high priority animal studies are
2-21For your safetyconducted to address important questions about the effects of exposure to Radio Frequency (RF) energy.The FDA has been a leading participant in the World Health Organization International Electro Magnetic Fields (EMF) Project since its inception in 1996. An influential result of this work has been the development of a detailed agenda of research needs that has driven the establishment of new research programs around the world. The project has also helped develop a series of public information documents on EMF issues.The FDA and the Cellular Telecommunications & Internet Association (CTIA) have a formal Cooperative Research And Development Agreement (CRADA)to do research on wireless phone safety. The FDA provides the scientific oversight, obtaining input from experts in government, industry, and academic organizations. CTIA-funded research is conducted through contracts with independent investigators. The initial research will include both laboratory studies and studies of wireless phone users. The CRADA will also include a broad assessment of additional research needs in the context of the latest research developments around the world. 7.  How can I find out how much Radio Frequency energy exposure I can get byusing my wireless phone?All phones sold in the United States must comply with Federal Communications Commission (FCC) guidelines that limit Radio Frequency (RF) energy exposures. The FCC established these guidelines in consultation with the FDA and the other federal health and safety agencies. The FCC limit for RF exposure from wireless phones is set at a Specific Absorption Rate (SAR) of 1.6 watts per kilogram (1.6 W/kg). The FCC limit is consistent with the safety standards developed by the Institute of Electrical and Electronic Engineering (IEEE) and the National Council on Radiation Protection
2-22and Measurement. The exposure limit takes into consideration the body’s ability to remove heat from the tissues that absorb energy from the wireless phone and is set well below levels known to have effects. Manufacturers of wireless phones must report the RF exposure level for each model of phone to the FCC. The FCC website (http://www.fcc.gov/oet/rfsafety) gives directions for locating the FCC identification number on your phone so you can find your phone’s RF exposurelevel in the online listing.8.  What has the FDA done to measure the Radio Frequency energy comingfrom wireless phones?The Institute of Electrical and Electronic Engineers (IEEE) is developing a technical standard for measuring the Radio Frequency (RF) energy exposure from wireless phones and other wireless handsets with the participation and leadership of FDA scientists and engineers. The standard, “Recommended Practice for Determining the Spatial-Peak Specific Absorption Rate (SAR) in the Human Body Due to Wireless Communications Devices: Experimental Techniques”, sets forth the first consistent test methodology for measuring the rate at which RF is deposited in the heads of wireless phone users. The test method uses a tissue-simulating model of the human head. Standardized SAR test methodology is expected to greatly improve the consistency of measurements made at different laboratories on the same phone. SAR is the measurement of the amount of energy absorbed in tissue, either by the whole body or a small part of the body. It is measured in watts/kg (or milliwatts/g) of matter. This measurement is used to determine whether a wireless phone complies with safety guidelines.
2-23For your safety9.  What steps can I take to reduce my exposure to Radio Frequency energyfrom my wireless phone?If there is a risk from these products — and at this point we do not know that there is — it is probably very small. But if you are concerned about avoiding even potential risks, you can take a few simple steps to minimize your exposure to Radio Frequency (RF) energy. Since time is a key factor in how much exposure a person receives, reducing the amount of time spent using a wireless phone will reduce RF exposure. If you must conduct extended conversations by wireless phone every day, you could place more distance between your body and the source of the RF, since the exposure level drops off dramatically with distance. For example, you could use a headset and carry the wireless phone away from your body or use a wireless phone connected to a remote antenna. Again, the scientific data does not demonstrate that wireless phones are harmful. But if you are concerned about the RF exposure from these products, you can use measures like those described above to reduce your RF exposure from wireless phone use.10.  What about children using wireless phones?The scientific evidence does not show a danger to users of wireless phones, including children and teenagers. If you want to take steps to lower exposure to Radio Frequency (RF) energy, the measures described above would apply to children and teenagers using wireless phones. Reducing the time of wireless phone use and increasing the distance between the user and the RF source will reduce RF exposure.Some groups sponsored by other national governments have advised that children be discouraged from using wireless phones at all. For example, the government in the United Kingdom distributed leaflets containing such a recommendation in December 2000. They noted that no evidence exists that using a wireless phone causes brain
2-24tumors or other ill effects. Their recommendation to limit wireless phone use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists. 11.  What about wireless phone interference with medical equipment?Radio Frequency (RF) energy from wireless phones can interact with some electronic devices. For this reason, the FDA helped develop a detailed test method to measure Electro Magnetic Interference (EMI) of implanted cardiac pacemakers and defibrillators from wireless telephones. This test method is now part of a standard sponsored by the Association for the Advancement of Medical Instrumentation (AAMI). The final draft, a joint effort by the FDA, medical device manufacturers, and many other groups, was completed in late 2000. This standard will allow manufacturers to ensure that cardiac pacemakers and defibrillators are safe from wireless phone EMI.The FDA has tested hearing aids for interference from handheld wireless phones and helped develop a voluntary standard sponsored by the Institute of Electrical and Electronic Engineers (IEEE). This standard specifies test methods and performance requirements for hearing aids and wireless phones so that no interference occurs when a person uses a “compatible” phone and a “compatible” hearing aid at the same time. This standard was approved by the IEEE in 2000.The FDA continues to monitor the use of wireless phones for possible interactions with other medical devices. Should harmful interference be found to occur, the FDA will conduct testing to assess the interference and work to resolve the problem.12. Where can I find additional information?For additional information, please refer to the following resources:Federal Communications Commission (FCC) RF Safety Program(http://www.fcc.gov/oet/rfsafety)
2-25For your safetyInternational Commission on Non-lonizing Radiation Protection(http://www.icnirp.de)World Health Organization (WHO) International EMF Project(http://www.who.int/emf)National Radiological Protection Board (UK)(http://www.hpa.org.uk/radiation/)DrivingCheck the laws and regulations on the use of wireless phones in the areas where you drive and always obey them. Also, if using your phone while driving, please observe the following:t Give full attention to driving -- driving safely is your first responsibility;t Use hands-free operation, if available;t Pull off the road and park before making or answering a call if driving conditions or the law require it.Consumer Information on SAR (Specific Absorption Rate)This model phone meets the Government’s requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These FCC exposure limits are derived from the recommendations of two expert organizations, the National Counsel on Radiation Protection and
2-26Measurement (NCRP) and the Institute of Electrical and Electronics Engineers (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy.The exposure limit for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The  FCC requires wireless phones to comply with a safety limit of 1.6 watts per kilogram (1.6 W/kg). The FCC exposure limit incorporates a substantial margin of safety to give additional protection to the public and to account for any variations in measurements.Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands. Although SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. Because the phone is designed to operate at multiple power levels to use only the power required to reach the network, in general, the closer you are to a wireless base station antenna, the lower the power output.Before a phone model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model.The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines.
2-27Part 15.105 statementThis equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:-   Reorient or relocate the receiving antenna.-  Increase the separation between the equipment and receiver.-  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -  Consult the dealer or an experienced radio/TV technician for help. Part 15.21 statementChanges or modifications that are not expressly approved by the manufacturer could void the user’s authority to operate the equipment.Battery information and care Always unplug the charger from the wall socket after the phone is fully charged to save unnecessary power consumption of the charger.

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