LG Electronics USA LTGEN71L OnStar Dual Band AMPS/CDMA Subscriber Transceiver User Manual VCP UserManual Common Vehicle
LG Electronics USA OnStar Dual Band AMPS/CDMA Subscriber Transceiver VCP UserManual Common Vehicle
Manual
TABLE OF CONTENTS
ACTIVATING ONSTAR SERVICES..................................................................................................3
ONSTAR .................................................................................................................................................4
THE ONSTAR CALL CENTER......................................................................................................4
YOUR ONBOARD ONSTAR PANEL............................................................................................4
VOLUME CONTROL......................................................................................................................5
ADVISOR PLAYBACK ...................................................................................................................5
STEERING-WHEEL CONTROLS.................................................................................................6
CONTACTING ONSTAR................................................................................................................9
CONTACTING ONSTAR FOR SERVICES .................................................................................9
CONTACTING ONSTAR CUSTOMER CARE OR BILLING/FINANCIAL..............................9
PERSONAL IDENTIFICATION NUMBER (PIN)............................................................................9
ONSTAR SERVICES ..........................................................................................................................10
AUTOMATIC NOTIFICATION OF AIR BAG DEPLOYMENT.............................................10
EMERGENCY SERVICES............................................................................................................10
ROADSIDE ASSISTANCE*..........................................................................................................10
STOLEN VEHICLE LOCATION.................................................................................................10
ACCIDENTASSIST ........................................................................................................................10
REMOTE DOOR UNLOCK..........................................................................................................11
REMOTE DIAGNOSTICS**.........................................................................................................11
ROUTE SUPPORT .........................................................................................................................11
RIDEASSIST ...................................................................................................................................11
INFORMATION AND CONVINIENCE SERVICES .................................................................11
ONSTAR CONCIERGE.................................................................................................................11
ONSTAR PERSONAL CALLING.....................................................................................................11
ACTIVATING ONSTAR PERSONAL CALLING......................................................................12
PERSONAL CALLING UNIVERSAL COMMANDS ................................................................12
PLACING A CALL.........................................................................................................................13
RECEIVING A CALL....................................................................................................................13
ENDING A CALL ...........................................................................................................................13
STORING/DELETING NUMBERS IN MEMORY (NAMETAGS)..........................................14
VERIFY REMAINING UNITS (MINUTES)................................................................................14
ADDING MORE CALLING UNITS (MINUTES).......................................................................15
RETRIEVING YOUR NUMBER ..................................................................................................15
SECURITY/LOCKING YOUR SYSTEM ....................................................................................15
ONSTAR VIRTUAL ADVISOR.........................................................................................................15
ACCESSING VIRTUAL ADVISOR .............................................................................................16
GETTING INFORMATION FROM VIRTUAL ADVISOR ......................................................16
INFORMATION CATEGORIES..................................................................................................16
TRAFFIC*....................................................................................................................................17
WEATHER...................................................................................................................................17
NEWS...........................................................................................................................................17
FINANCIAL SERVICES.............................................................................................................17
EMAIL..........................................................................................................................................17
SPORTS........................................................................................................................................17
ENTERTAINMENT/HOROSCOPE............................................................................................18
ONSTAR.COM – YOUR PERSONALIZED WEB SITE ................................................................18
ONSTAR.COM................................................................................................................................18
VOICE COMMANDS/SPEECH RECOGNITION ..........................................................................18
PERFORMANCE OF SPEECH RECOGNITION ......................................................................18
GENERAL TIPS FOR BETTER SPEECH RECOGNITION....................................................19
NOISE...............................................................................................................................................19
ONSTAR INFORMATION.................................................................................................................20
ACTIVATING ONSTAR SERVICES
Your OnStar account needs to be activated before OnStar can being providing
services. If this hasn't already been done by your dealership, you can easily do it
yourself.
ONSTAR
With the vehicle running, press the blue OnStar button. Wait until you hear the voice
of an Advisor, who will request the information we need to get you started. This
process will normally take between 10 and 15 minutes.
PERSONAL CALLING/VIRTUAL ADVISOR
As an OnStar subscriber, you have the Personal Calling capability already build into
your vehicle's hardware. Personal Calling can be activated during your OnStar
account activation or by pressing the blue OnStar button at any time and telling the
Advisor you would like to activate OnStar Personal Calling. You can purchase a
package of minutes that works best for you. They are easily billed to a credit card that
you can keep on file so no separate phone bill is needed. Plus, you won't have to pay
activation fees, and there are no additional long distance or roaming charges.
ONSTAR
Welcome to OnStar. This user manual gives you the information you need to get
started using OnStar through the Telematics Control Unit located in your vehicle,
with descriptions of the current OnStar services, including Personal Calling, Virtual
Advisor, and the OnStar Subscriber Web site.
Please keep this guide in your vehicle for easy reference. If you need information
regarding the operation or features of OnStar, you'll have it readily at hand. Once you
start using this guide, you'll see how easy it is to take advantage of the safety, security,
and convenience of OnStar. For your safety, please do not read this manual while
you are driving.
OnStar is a system designed to provide you with personal communication and
information services while you are in your vehicle by combining technologies of
cellular phones, a Global Positioning System (GPS), and the OnStar Call Center.
THE ONSTAR CALL CENTER
The OnStar Call Center is the heart of your service – staffed 24 hours a day, 7 days a
week, with knowledgeable OnStar Advisors. Even on weekends and holidays, there is
someone ready to help.
When you contact OnStar, your Advisor can pinpoint your vehicle's location. This
way, he or she can provide you with a range of helpful services that provide you with
information and help to protect you and your vehicle. Also, for some subscribers,
depending on your OnStar service plan, our Advisors can access an extensive
database to assist you with directions, make reservations, and other convenient
services.
YOUR ONBOARD ONSTAR PANEL
OnStar Services Button – Press this blue button, and you will be connected to
an OnStar Advisor. You will hear a chime, followed by the words, "Connecting to
OnStar." OnStar then generates a sequence of "tones" during the connection process.
The process will normally take about 15 seconds. Your system is equipped with
backup connection retry capabilities. If you do not immediately connect to OnStar,
DO NOT DISCONNECT. A series of retry attempts will be made automatically. If
you wish to cancel your call to the OnStar Center, simply press the white-dot button.
The blue OnStar Services button is also used to control the "memo record" feature
during a call with OnStar.
OnStar Emergency Button – In an emergency, press this button to connect
with an OnStar Advisor. Your call will be given the highest priority, and you will hear
a chime followed by the words, "Connecting to OnStar Emergency." The Advisor will
attempt to locate your vehicle, find out what kind of assistance you require, and
contact a nearby emergency services provider to dispatch ambulance, fire, police, or
other emergency services. Please use this button only for true emergencies. If you
press this button by mistake, please stay on the line and tell the Advisor that
there is no emergency.
White Dot Button – Press this button to end any call or to place and receive
calls with OnStar Personal Calling, a hands-free, voice-activated phone that is fully
integrated into your vehicle.
System Status Light
Solid Green – Indicates the OnStar system in the vehicle is powered ON and
ready to make or receive calls.
Blinking Green – The light blinks green to indicate a call is being connected or
in progress. If you notice this light blinking while you are not on a call, press the
OnStar Communication (white-dot) button.
Red – This signals that your OnStar system may not be functioning properly.
Press the OnStar button to attempt to contact an OnStar Advisor. If the connection is
made, the Advisor will assist you in making sure your OnStar system is operating
properly. If you cannot contact the OnStar Center, please take your vehicle to the
nearest vehicle dealership for diagnosis and service.
VOLUME CONTROL
If your vehicle is equipped with steering-wheel controls, the volume of the incoming
audio is controlled with your steering-wheel volume control. In vehicles without
steering-wheel controls, and in some other vehicles, you can control the volume with
the radio volume knob.
ADVISOR PLAYBACK
Your OnStar system is equipped with a memo recorder to store information given to
you during a call with an OnStar Advisor or the OnStar Virtual Advisor. You can play
back the stored audio information at a later time, when you are no longer connected to
OnStar.
Record (only during a call with OnStar Call Center or Virtual Advisor):
WHAT YOU DO ONSTAR RESPONSE
1. Press the System beeps
(blue OnStar button) (starts recording)
Note: The start of recording may be delayed up to 5 seconds to clear an existing
memo. Recording starts immediately after the last beep.
2. Press the System beeps again
(blue OnStar button) again (ends recording)
Playback (only when the OnStar system is not in a call):
WHAT YOU DO ONSTAR RESPONSE
1. Press the "OnStar ready"
(white-dot button)
2. Say "Advisor Playback" <playback from start of memo>
Stop Playback (partially through):
WHAT YOU DO ONSTAR RESPONSE
1. Press the Returns control to audio system
(white-dot button)
To Resume Playback:
WHAT YOU DO ONSTAR RESPONSE
1. Press the "OnStar ready"
(white-dot button)
2. Say "Advisor Playback " "Play or resume"
3. Say "Play" Starts memo playback from beginning
or
Say "Resume" Starts memo playback where it had been
previously stopped.
STEERING-WHEEL CONTROLS
Many OnStar functions can be activated or controlled with steering-wheel controls.
Not all functions are available on all vehicles.
VOLUME CONTROL BUTTONS (UP AND DOWN)
While you are using your OnStar system, the steering-wheel volume controls change
the audio volume of OnStar responses and the volume of the person to whom you are
talking.
SELECT BUTTON
Some vehicles are equipped with steering-wheel "Select" buttons. After invoking
OnStar Personal Calling, the up/down select buttons scroll through the OnStar
nametags previously set up with the "Store" command. Once you get to the number
you wish to call, press the "Talk" steering-wheel control to initiate a call to the
number highlighted.
END BUTTON
Some vehicles are equipped with a steering-wheel "END" button. Disconnect from an
OnStar Call Center call, a personal call, or a connection with the OnStar Virtual
Advisor by pressing the steering-wheel "END" control.
You can drop an incoming call without using any units by pressing the steering-wheel
"END" control. This will drop the incoming personal call immediately.
The "END" functionality can be programmed into some vehicles that have
programmable steering-wheel controls.
TALK BUTTON
The "Talk" button functionality differs by vehicle and model. Functions described
below are available on select vehicles and models.
Using the talk button to make a call:
WHAT YOU DO ONSTAR RESPONSE
1. Press "Talk" button "OnStar ready"
2. Say "Dial" "Number, please"
3. Say <Digit> (1, 2, 3 etc.) Responds with a digit or tone
4. Say <next digit> Responds with a digit or tone
Continue in the same manner until finished.
5. Say "Dial" "Dialing"
Accessing voicemail and sending number “tones” to automated systems:
The Voice-Activated Keypad feature of OnStar personal calling allows access to most
voicemail systems. It also allows you to respond to number requests from computer
systems, such as “Press 1 for sales, Press 2 for service.”
Once you receive the request for a number while in a call, press the ‘Talk’ (or mute)
button on the steering wheel. Note this feature only works DURING a call.
Make a call using OnStar Personal Calling: WHAT YOU DO ONSTAR RESPONSE
1. Press ‘Talk’ button Mutes call ‘Number, please’
2. Say first number Repeats number or tone
3. Say second number Repeats number or tone
Continue until done
4. Say ‘Dial’ OnStar sends the numbers
requested, then returns to
the call
Voicemail Example: WHAT YOU DO ONSTAR RESPONSE
1. Press the ‘OnStar ready’
(White-dot button)
2. Say ‘Call’ ‘Nametag please’
3. Say ‘Voicemail’ Calling ‘Voicemail’
(previously stored)
Ring, “You have reached the voicemail for (company). If you are a subscriber, press
pound
4. Press Talk button “Number, please”
5. Say “Pound” “Pound”
6. Say “Dial” OnStar sends tone
7. Press ‘Talk’ button ‘Number Please’
8. Say ‘Four’ ‘Four’
9. Say ‘Six’ ‘Six’
10. Say ‘Zero’ ‘Zero’
11. Say ‘Eight’ ‘Eight’
12. Say ‘Dial’ OnStar sends tones
Voicemail response to 4608
Automated System Example: WHAT YOU DO ONSTAR RESPONSE
1. Press the ‘OnStar ready’
(White-dot button)
2. Say ‘Call’ ‘Nametag please’
3. Say ‘Business’ ‘Calling Business’
(Previously stored)
“To talk engineering, press 1; to talk to sales, press 2; to talk to customer care,
press 3.”
4. Press ‘Talk’ button ‘Number, please’
5. Say ‘One’ ‘One’
6. Say ‘Dial’ OnStar sends tones
System response to the number 1.
• The OnStar Voice-Activated Keypad only understands numbers, star and
pound. It does not understand stored nametags
• You can erase the last number entered by saying “Clear”.
END BUTTON Some vehicles are equipped with a steering wheel “END” button. Disconnect from an
OnStar Center call, a personal call, or a connection with the OnStar Virtual Advisor
by pressing the steering wheel “END” control.
You can drop an incoming call without using any units by pressing the steering wheel
“END” control. This will drop the incoming personal call immediately.
The “END” functionality can be programmed into some vehicles that have
programmable steering wheel controls.
CONTACTING
ONSTAR
CONTACTING ONSTAR FOR SERVICES
Press or Talking to an OnStar Advisor is accomplished with a single touch, and is therefore
hands free. Simply press the blue OnStar button or the Emergency button. A small
microphone picks up your voice and the OnStar advisor talks to you through your
stereo speakers. In addition to using the three button panel, there are two other ways
to connect to the OnStar center.
Toll-Free Call To take advantage of your OnStar services from outside from your vehicle (e.g., to
use door unlock), call OnStar toll free at 1-888-4-ONSTAR (1-888-466-7827).
Remember to have your Personal Identification umber (PIN) handy.
Automatic Notification
A priority signal will be sent to the OnStar Center with your vehicle’s location if your
air bag deploys. (Vehicle electrical system and cellular service must be operable.)
CONTACTING ONSTAR CUSTOMER CARE OR BILLING/FINANCIAL
You can contact these OnStar departments by calling 1-888-4-ONSTAR (1-888-466-
7827)
PERSONAL IDENTIFICATION NUMBER (PIN)
When you signed up with OnStar, you were asked to provide a personal identification
number (PIN). You’ll need your PIN to access some of the OnStar services. If, for
example, you’re locked out of your vehicle or it has been stolen, an Advisor will ask
for your PIN in order to provide assistance.
This PIN can also be used for access to the OnStar Subscriber Web site, and for the
access to the OnStar Virtual Advisor (See descriptions of these services later in this
manual)
Changing your OnStar PIN is easy. Call the OnStar Center and provide the Advisor
with your current number, and he or she will assist you in setting up a new number. If
you have forgotten the PIN, just call the OnStar Center. For security reasons, we will
send your PIN to you in the mail.
In addition to your OnStar PIN, you have another four-digit PIN that s used to secure
OnStar Personal Calling and OnStar Virtual Advisor from unauthorized use.
ONSTAR SERVICES
The following services are currently available from OnStar:
AUTOMATIC NOTIFICATION OF AIR BAG DEPLOYMENT
Should your air bag deploy, a priority signal will be sent the OnStar Center with your
vehicle’s location (as long as cellular service and the vehicle’s electrical system are
operable). An Advisor will attempt to contact you to access the nature of emergency
and then notify the necessary emergency services provider
EMERGENCY SERVICES
Should you require emergency assistance, press the OnStar Emergency button and we
will contact a nearby emergency services provided with your exact location and your
request for help.
ROADSIDE ASSISTANCE*
There’s nothing worse than being stranded on the road with car trouble. No matter
what the problem is (flat tire, out of gas, engine trouble), just call OnStar, we will
contact your vehicle manufacturer’s roadside service provider for the help you need to
get you quickly back on the road.
STOLEN VEHICLE LOCATION
OnStar doesn’t just protect you; it protects your vehicle, too. If your vehicle is ever
stolen, just contact OnStar. We will put you in touch with the authorities and aid them
in locating your vehicle. Ask your insurance carrier about possible premium
discounts.
ACCIDENTASSIST
AccidentAssist provides step-by-step guidance about what to do in case of an accident.
Working with leading insurance companies, we have developed a “best practices” list
to assist you through most accident situations. OnStar AccidentAssist can make
and/or insurance claim less stressful.
REMOTE DOOR UNLOCK
If you’ve locked your keys in your vehicle, just call OnStar at 1.888.4.ONSTAR
(1.888.466.7827) and an Advisor will send a signal to attempt to unlock your door. If
you’re having trouble locating your vehicle, OnStar can flash your lights and sound
your horn for you. This feature is disabled 48 hours after the vehicle is parked in
order to maintain the battery charge.
REMOTE DIAGNOSTICS**
You’re on the road, far from home and your favorite garage, and you have car trouble.
What do you do? Just call OnStar. Our remote service diagnostics covers vital
vehicle systems. If your “Check engine light” illuminates, an OnStar Advisor can
provide you with information about the problem.
ROUTE SUPPORT
With OnStar Route Support, an Advisor can help you find your way, no matter how
far off course you are. You can get exact street directions, or guidance to nearby gas
stations, restaurants, hotels or ATMs.
RIDEASSIST
If you need a lift, anytime of the day or night, just call OnStar. We’ll contact a
transportation provider and send them right to you.
INFORMATION AND CONVINIENCE SERVICES
Our Advisors have access to over five million service listings including hotels,
restaurants, gas stations, dealerships, hospitals, ATMs and airports – more than 250
service categories in all. Our Advisors can even assist you with hotel and restaurant
reservations.
ONSTAR CONCIERGE
Safe & Sound, Directions & Connections and Luxury & Leisure Plan subscribers can
access self-serve Online Concierge services for event tickets, dining reservations, gift
recommendations and more at www.onstar.com
ONSTAR PERSONAL CALLING
As an OnStar subscriber, you have access to OnStar personal Calling (If available in
your market). OnStar Personal Calling provides you with a nationwide wireless
phone service that is completely integrated into your vehicle. OnStar Personal
Calling operates with the touch of a button and a few simple voice commands. All it
takes to get started is a package of OPC minutes.
With OnStar Personal Calling, you can enjoy the simplicity of a one-touch wireless
connection. Whether you are placing or receiving a call, once you press the white dot
button, you don’t have to take your hands off the wheel or your eyes off the road. The
ease of the hands-free wireless communication service allows you to enjoy an even
greater level of safety, security and convenience while driving.
ACTIVATING ONSTAR PERSONAL
CALLING
As an OnStar subscriber, you have the Personal Calling capability already built into
your vehicle’s OnStar hardware. In order for you to use this service, an OnStar
Advisor must set up the cellular account and upgrade the software in your vehicle
from their computer. You must also provide a credit card in order to establish your
prepaid cellular account. Usage charges will be deducted from this prepaid account of
“units” (there is no monthly charge for this service). Units are easily replenished
using the credit card on file at OnStar. Once you sign up for OnStar Personal Calling,
you will be given your own personal phone number that you can provide to others so
they can call into your vehicle.
TO SIGN UP FOR ONSTAR PERSONAL CALLING, SIMPLY
• Press the OnStar button in your vehicle
• Inform the Advisor that you would like to activate Personal Calling
• The Advisor will set up your account. You will need to provide account and
payment information
We recommend that you contact us while the vehicle is stationary. Credit card
information is secure, protected and used only for unit replenishment or other services
you request.
PERSONAL CALLING UNIVERSAL COMMANDS
Help - The system will provide a list of available commands.
Clear - When you are entering digits, this command will erase the last digit entered.
Cancel - This command takes you from the current function to the “OnStar Ready”
prompt. If the last response from the system was “OnStar Ready”, this
command will exit OnStar.
PLACING A CALL
There are three ways to place a call:
1. By using a particular number, say "Dial"
2. By using stored nametag, say "Call"
3. By dialing the last number, say "Redial"
To dial a number:
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Dial” “Number, please”
3. Say the telephone number OnStar will confirm each digit
to be stored, one digit at a by repeating it back to you
time
4. When finished say “Dial” again “Dialing <number>,”
then your call will be connected.
Or wait, and the system will ask if you want to Dial.
To dial using a "Nametag":
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Call” “Nametag, please”
3. Say the "<stored nametag>" "Calling <nametag>," then your call will
be connected
To redial the last number dialed:
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Redial” "Calling <nametag>," then your call will
be connected
RECEIVING A CALL
If someone calls your wireless phone number, the entertainment system in your
vehicle will mute (if it is on), and you will hear a phone ringing sound. To answer the
call, simply press the white dot button.
ENDING A CALL
When your call is finished, press the white dot button to end the cal. It is not possible
to end a call using voice commands.
STORING/DELETING NUMBERS IN MEMORY (NAMETAGS)
STORING A NUMBER
Your OnStar system can store up to 30 numbers (up to 32 digits each) in memory.
These numbers can then be dialed by simply repeating the "nametag."
To store a number:
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Store” “Number, please”
3. Say the telephone number OnStar will confirm each digit
to be stored, one digit at a by repeating it back to you
time
4. When finished say “Store” again “Nametag, please”
5. Repeat “<new nametag>” “Storing your <new nametag>”
To delete a nametag from memory:
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Delete” “Nametag, please”
3. Say “<nametag>” “Delete <nametag>, Yes or No”
4. Say “Yes” “Deleting <nametag>”
To get a list of nametags:
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Directory” List of all nametags
VERIFY REMAINING UNITS (MINUTES)
UNITS REMAINING
OnStar Keeps track of the amount of calling time you have purchased and used in
units. The number of total remaining units is stored with in the OnStar System, and
can be accessed easily. OnStar will also notify you at the beginning of the call when
you have 10 or fewer calling minutes remaining.
Verify:
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Units” “Verify or Add”
3. Say “Verify” “You have <#> units remaining”
ADDING MORE CALLING UNITS (MINUTES)
You can charge additional calling units by contacting OnStar.
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “Units” “Verify or Add”
3. Say “ADD” You will be connected to OnStar.
AUTOMATIC CONTACT TO ONSTAR FOR REPLENISHMENT
If you run out of units during a call, your call will be terminated and you will be
connected to OnStar to replenish minutes.
RETRIEVING YOUR NUMBER
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(white-dot button)
2. Say “My Number” OnStar will respond with your number.
SECURITY/LOCKING YOUR SYSTEM
You can set up a four-digit Personal Security Code to ensure that unauthorized people
do not use the calling capability of your system. With security set to ON, the system
will respond with “Security On” to any personal call or OnStar Virtual Advisor
request. With security ON, only calls from the OnStar center will be processed.
Before calls can be made or received, you must first turn security OFF by saying,
“Security”, and giving the system your four-digit code when prompted.
WHAT YOU DO ONSTAR RESPONSE
1. Press the “OnStar Ready”
(White-dot button)
2. Say “Security” “Enter four-digit” security code”
3. Say your four-digit code OnStar will confirm each digit by
one digit at a time repeating it back to you and after the
last digit, will say “Security (code ####)
is now ON/OFF”
ONSTAR VIRTUAL ADVISOR
(Available with OnStar Personal Calling)
As an OnStar Personal calling subscriber, you can make your driving time more
enjoyable and productive with Virtual Advisor. Virtual Advisor uses your personal
calling minutes to access location-based traffic and weather reports, news and sports
updates, stock quotes, entertainment and more. You can even listen to your email and
reply, without taking your hands off the wheel or eyes off the road.
With the press of the white-dot button and a few simple voice commands, you can
browse the preselected topics from your profile, which you established on the OnStar
website, or you can skip to the subjects that interest you.
To find out more about Virtual Advisor or to set up your Virtual Advisor personal
profile, visit OnStar.com.
If you do not have Internet access to set up your personal profile, you can still take
advantage of OnStar Virtual Advisor services using the existing default profile that
has been set up for you.
ACCESSING VIRTUAL ADVISOR
YOUR ACTION ONSTAR RESPONSE
1. Press the “OnStar Ready”
(White-dot button)
2. Say “Virtual Advisor” “Connecting to OnStar Virtual Advisor”
You will be connected to Virtual Advisor
(default or personal profile)
Provide your PIN if requested (you can enable this security feature at OnStar.com if
you wish).
For Virtual Advisor, say your complete four-digit PIN without pausing between digits.
GETTING INFORMATION FROM VIRTUAL ADVISOR
OnStar Virtual Advisor has a few simple commands to help you request the
information you desire. If you are unsure of what to ask for when using Virtual
Advisor, you can say:
“Play the Tutorial” or
“What are my Choices” or
“Help.”
For a complete up-to-date list of Virtual Advisor voice commands, go to OnStar.com
and click on the subscriber section of the site.
INFORMATION CATEGORIES
Virtual Advisor will be continuously improved, updated, and expanded to meet the
needs of our subscribers. The following general categories will give you an overview
of the types of information available to you. For complete up-to-date information, go
to the OnStar Web site at OnStar.com. Click on the link to the subscriber Web site to
easily configure your personal profile with your desired content.
Traffic*
By saying “Get My Traffic,” you’ll receive an up-to-date report that includes
construction, volume delays, and accident details within a five-mile radius of where
you are when you press the button. You can even customize your report at
OnStar.com to include the specific routes you travel or to expand your coverage area.
*Traffic service available in most major markets.
Weather
By saying “Get My Weather,” you’ll receive a weather report for your vehicle’s
current location when you press the white-dot button. You can also customize your
report at OnStar.com to include the weather for any U.S. city.
“Get My Daily Drive” – This command provides weather for today and tomorrow
and the local five-mile traffic report – both based on your vehicle location.
News
Just say “Get My News” to hear national, international, business, technology news,
and more from OnStar’s respected news partners: Listen to the headline news or more
detailed reports, such as hourly market updates when the U.S markets are open. To
get your favorites regularly, set up your personal profile at OnStar.com.
Financial Services
Just saying “Get My Financial Services” during your daily commute allows you to
arrive at work informed! You’ll receive a financial report for your customized list of
up to 30 stocks. Just set up your Virtual Advisor Personal Profile at OnStar.com. You
can also simply say a company’s name and hear its current stock quote.
“Get My Quick Update” – Use this commend to hear the headline news and a
market update including the Dow, NASDAQ, and stock updates.
Email
Say “Get My Email” to catch up on email before you get home or to your office. You
can receive, reply to, and manage your email, all while driving, with our voice-
activated system.
Sports
Saying “Get My Sports,” gives you reports and quick updates on professional
football, baseball, basketball, hockey auto racing, and more. You can easily customize
your favorite sports and professional or college teams at OnStar.com.
Entertainment/Horoscope
Say “Get My Entertainment” to provide your entertainment update during your
drive. You can hear your daily horoscope, the evening’s television lineup, and updates
on your favorite evening dramas or soap operas.
ONSTAR.COM – YOUR PERSONALIZED WEB SITE
OnStar.com
The OnStar subscriber Web site is designed to allow you to set up and manage the
information selections for your Virtual Advisor sessions in the vehicle. You can also
plan your travel, receive location-based or personal weather information, and interact
with OnStar Advisors and customer-care groups.
Your subscriber Web site can be accessed from any internet-connected computer. Just
be sure to have your account number and PIN (Personal Identification Number) to
access the virtual world of OnStar. If you do not know your account number or PIN,
contact OnStar at 1-888-4-ONSTAR (1-888-466-7827). For security reasons, your
PIN information can only be mailed to your address on record.
VOICE COMMANDS/SPEECH RECOGNITION
OPERATION OF THE ONSTAR SPEECH RECOGNITION SYSTEM:
Speech recognition allows the user to speak to a computer. The computer tries to
understand the user’s command, and responds by speaking back or by taking the
appropriate action (e.g., dialing the phone).
ONSTAR USERS COMMUNICATE WITH TWO SPEECH-TECOGNITION
SYSTEMS:
OnStar Personal Calling uses a speech-recognition system that resides in the vehicle.
When the user presses the white-dot button, the system says, “OnStar Ready,” and
listens for the user’s command. The user can speak commands to control the hands-
free wireless phone.
OnStar Virtual Advisor uses a remote-speech recognition system that you access
through an automated phone call. The user connects to Virtual Advisor by requesting
it through a Personal Calling command. The user is then transferred to the Virtual
Advisor computer and talks to it through the wireless connection.
PERFORMANCE OF SPEECH RECOGNITION
The OnStar speech-recognition system uses speech technology that is designed to
understand a wide range of speakers of American English. However, the technology
does not work equally well across all regional and ethnic accents. The OnStar voice-
recognition system may not work with all voices.
Although there is no one “right” way to speak English, the system will work best
when users try to modify their pronunciations in response to system errors. Users who
do not obtain good results are advised to try the tips and workarounds found in this
document.
VOICE COMMAND ERROR MESSAGES
Pardon-
The system has not been able to match your command with a word that it
knows. Repeating the command distinctly should fix the problem. After three
“pardon” responses, the system will try to guess the command you are
requesting. If correct, say “Yes,” if not, say “No,” and the system will
prompt you with its next best guess.
Slower, please –
Repeat the command after a short pause.
This response normally happens if you say a command before the system is
ready for say a command before the system is ready for it, or if there is
substantial background noise.
GENERAL TIPS FOR BETTER SPEECH RECOGNITION
Noise
Noise may confuse the speech-recognition system.
You usually get better performance from the system in quieter conditions:
• The air conditioner/heater fan creates noise. Turn it down or off for better speech-
system performance.
• Driving at high speeds creates louder engine noise and wind noise. You may get
better results at lower speeds.
• An open window or an open sunroof allows more noise to enter the vehicle. Close
all windows for better results.
• Noisy rainstorms can also reduce performance.
• If passengers are talking while you use the speech system, it may be confused by
their speech. You will get better results if all occupants of the vehicle are quiet
while the system is listening for commands.
When to speak
• OnStar Personal Calling – the system is only listening for about five seconds
after it prompts you to speak. If the system does not hear a response, it will
prompt you again, or cancel the transaction. If you begin to speak too soon, it will
tell you “Slower, please.” Try pausing for a half second before speaking.
• OnStar Virtual Advisor – the system is listening for commands for about five
seconds between information speaking.
How to speak
• Speak forcefully and clearly. The noisier the environment, the louder you need to
speak. If you are in the driver’s seat, speak facing the front of the car. If you are a
passenger, speak facing the rearview mirror.
• Speak calmly and naturally. The system may sometimes fail your repeated
attempts to give a command. If your speech is distorted by shouting or frustration,
this may cause more errors.
• Women with high-pitched voices may have better results by speaking in deeper,
lower pitched voices. However, do not lower the volume of the voice.
• Avoid speaking with a rising intonation, like asking a question. Use a flat or
falling intonation, like giving an answer.
What to say
Personal Calling: one-word commands
• The personal Calling system listens for only one word at a time. (There are some
exceptions tow-word phrases that are spoken and understood as a single word, e.g.,
“voice feedback” and “ my number.”) You can enter phone numbers only one
digit at a time, and the system repeats each digit as it hears it.
• Say “Help” at the “OnStar Ready” prompt to hear the list of Personal Calling
commands.
Virtual Advisor: Whole sentences
• Virtual Advisor can understand sentences with more than one word. It also
expects to hear a four-digit number all at once when it asks for your PIN.
• Say, “What are my choices?” to hear a list of commands that the Virtual Advisor
understands.
ONSTAR INFORMATION
An OnStar Subscriber Service Agreement is required in order to receive OnStar
services. For more information, call OnStar at 1-888-4-ONSTAR(1-888-466-7827)
OnStar services require vehicle electrical system and wireless service to be available
and operating for features to function properly. OnStar uses existing emergency
service providers as well as analog wireless and satellite technologies.
This manual contains the latest information at the time it was printed. We reserve the
right to make changes to the products and services without prior notification.
In order to provide you with excellent service, any call to the OnStar Call Center may
be monitored or recorded.
GPS ISSUES
GLOBAL POSITIONING SYSTEM
Vehicle positioning information is relayed to the OnStar Center during OnStar button,
air bag deployments, or Emergency Service button requests form the vehicle.
Information about you, your vehicle, or your vehicle’s location may be used to
administer OnStar services and respond to legal requirements or legal process.
POSITIONING CAPABILITY DEGRADED IF SATELLITE SIGNALS ARE
OBSTRUCTED
Vehicle position is determined by receiving and interpreting signals transmitted by
satellites. IF the signals are obstructed, positioning capability could be degraded or
lost. This situation would be most prevalent in urban areas where tall buildings are
located. Tunnels, underpasses, parking garages, trees, and similar structures could also
adversely affect positioning performance. Under these conditions, the system will
operate, but the OnStar Center could have difficulty identifying your current location.
The last valid position obtained before the obstruction is retained, however, and can
be sent. The OnStar Advisor may depend on you to provide verbal information
regarding your vehicle’s location if such an obstruction of the satellites occurs.
COMMUNICATIONS ISSUES
PRIVACY
Users of wireless communications are cautioned that the privacy of any information
went via wireless cellular communications cannot be assured. Third parties may
unlawfully intercept or access transmissions and private communications without
your consent.
INOPERATIVE IF CELLULAR SIGNAL IS MARGINAL OR UNAVAILABLE
Since OnStar uses cellular technology for communication with the OnStar Center, it
can only be operated in geographic areas where cellular coverage is available.
Although nearly all of the North American population lives and works in cellular
coverage areas, there are various rural and mountainous areas where coverage is
marginal or does not exist. Cellular service is also subject to transmission limitations
caused by atmospheric conditions. OnStar service is only available in the 48 United
States, Hawaii, Alaska, and Canada. If a request for a service occurs outside these
areas, communication may n to be available, and the OnStar Advisor may not be able
to help you.
INOPERATIVE IF COMMUNICATIONS SERVICE IS INACTIVE OR
INOPERATIVE
OnStar uses a dedicated cellular communications service and will not operate if, for
some reason, a cellular carrier has deactivated cellular service.
INOPERATIVE IF CELLULAR SYSTEM IS BUSY
In any area, the local cellular system can only handle a limited number of cellular
calls at a given time. Once volume has reached the maximum limit, additional callers
are denied access. If this situation occurs when there is an OnStar request for services,
the OnStar system will automatically redial (a few times for an OnStar service or
indefinitely for an Emergency button press).
RADIO FREQUENCY INTERFERENCE
The OnStar system is a radio communications system. The proximity to other radio
signals created by other electrical devices may adversely affect the performance of the
OnStar system.
VEHICLE AND POWER ISSUES
INOPERATIVE IF BATTERY IS DISCHARGED OR DISCONNECTED
OnStar is powered by your vehicle's battery and will not operate if the battery is
discharged or disconnected.
POTENTIALLY INOPERATIVE IF VEHICLE IS IN ACCIDENT
If your vehicle is in an accident, some components could be damaged or disconnected,
potentially rendering OnStar inoperative.
ADD-ON ELECTRICAL EQUIPMENT
The OnStar system is integrated into the electrical architecture of the vehicle. Do not
add any electrical equipment (e.g. two-way mobile radio, CB radio etc.) to your
vehicle unless you check with your dealer first. Added electrical equipment may
interfere with the operation of the OnStar system. Any damage would not be covered
by your warranty.
SOME ONSTAR SERVICES DISABLED AFTER 48 HOURS
OnStar is powered by your vehicle's battery. In order to preserve the battery for
starting the vehicle, OnStar cannot perform door unlocks, alerts, or vehicle theft
location after the vehicle has been off for 48 hours.
FCC RF EXPOSURE INFORMATION
WARNING! Read this information before operating the VCP for ONSTAR call.
In August 1996 the Federal Communications (FCC) of the United States with its
action in Report and Order FCC 96-326 adopted an updated safety standard for
human exposure to radio frequency (RF) electromagnetic energy emitted by FCC
regulated transmitters. Those guidelines are consistent with the safety standard
previously set by both U.S. and international standards bodies. The design of this
VCP complies with the FCC guidelines and these international standards.
VEHICLE MOUNTED EXTERNAL ANTENNA A minimum separation distance of 7.9 inches (20 ) must be maintained between the
user/bystander and the vehicle mounted external antenna to satisfy FCC RF exposure
requirements. For more information about RF exposure, please visit the FCC website
at www.fcc.gov