LG LSSB2696BD User Manual Owner's MFL67262507 En

2018-01-05

User Manual: LG LSSB2696BD Owner's Manual Most comprehensive of product setup and usage. (English)

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ENGLISH
FRANÇAIS
ESPAÑOL

OWNER’S MANUAL

SIDE BY SIDE
REFRIGERATOR
Please read this owner's manual thoroughly before operating and keep it
handy for reference at all times.
LSSB2692** / LSSB2696**

www.lg.com
MFL67262507_Rev.04

TABLE OF CONTENTS

PRODUCT
OVERVIEW
OPERATION

IMPORTANT SAFETY INSTRUCTIONS

When Connecting the Power

When Using the Refrigerator

Product Overview

Starting

Adjusting the Temperatures and Functions
Control Panel

12
13

Shelf

Freezer Door Bin

Dairy Corner

Adjustable Door Bin

Refrigerator Gallon Bin
Upper/Lower Drawer Covers

21
21
22

Replacing the Water Filter

Food Storage Guide

Smart ThinQ Application

Smart Diagnosis™ Function

General Information

Cleaning

Troubleshooting Guide

Before Calling for Service

Refrigerator/Freezer Drawers

STORING FOOD

SMART FUNCTIONS

CARE AND
MAINTENANCE

ENGLISH

SAFETY
INSTRUCTIONS

Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS
This guide contains many important safety messages.
Always read and obey all safety messages.
his is the safety alert symbol. It alerts you to safety messages that inform you
T
of hazards that can kill or hurt you or others or cause damage to the product.
All safety messages will be preceded by the safety alert symbol and the hazard
signal word DANGER, WARNING, or CAUTION. These words mean:

DANGER

You may be killed or seriously injured if you don’t follow
instructions immediately.

may be killed or seriously injured if you don’t follow
WARNING You
instructions.

CAUTION

Indicates an imminently hazardous situation which, if
not avoided, may result in minor or moderate injury, or
product damage only.

All safety messages will identify the hazard, tell you how to reduce the chance of
injury, and tell you what can happen if the instructions are not followed.

Safety Instructions

TIP-OVER HAZARD
Use two or more people to move and install the refrigerator.
To prevent the refrigerator from tipping over, install anti-tip brackets
(provided). Failure to follow the refrigerator installation instructions
can result in serious injury or death.

WARNING
This product contains chemicals known to the State of California to cause cancer
and birth defects or other reproductive harm. Wash hands after handling.

WARNING

To reduce the risk of fire, electric shock, or personal injury when using your
product, basic safety precautions should be followed, including the following.
Read all instructions before using this appliance.

1. When Connecting the Power
Use a dedicated outlet.
• Using several devices at one outlet may cause a fire.
Plug in the power plug with the power cord facing downward.
Failure to do so could damage the plug or cord, resulting in fire or electric shock.
When moving the refrigerator away from the wall, be careful not to roll over or
damage the power cord. Do not squeeze or crush the cord or plug when
pushing the refrigerator back in.
Doing so could result in fire or electric shock.

Do not allow the power cord to be bent, crushed, or damaged. Do not run the
power cord under heavy objects like furniture, other appliances, or through
high-traffic areas.
Doing so may damage the power cord and result in fire or electric shock.
Do not extend or modify the length of the power cord.
Use only an exact factory replacement part to avoid electrical issues, fire, or electric
shock.

ENGLISH

WARNING

Safety Instructions
Unplug the power cord or turn off the power when cleaning or moving the
refrigerator.
• Failure to do so may cause electric shock or injury.
• Press the POWER button for 3 seconds to turn off the power at display panel.

Do not pull out the cord or touch the power plug with wet hands.
Doing so may cause electric shock or injury.

Remove water or dust from the power plug and insert it securely into the wall
socket.
Dust, water, or a loose connection may cause a fire or electric shock.

Do not unplug the refrigerator by pulling on the cord.
Doing so may cause electric shock or short circuit resulting in a fire.

Do not use the power cord or the power plug if it is damaged or if the outlet is
damaged.
Doing so may cause electric shock or short circuit resulting in a fire.

Wait for 5 minutes or longer when reconnecting the plug.
Give the compressor time to cycle before re-starting.

If the supply cord is damaged, it must be replaced by the manufacturer or its
service agent or a similarly qualified person in order to avoid a hazard.

Safety Instructions
2. When Using the Refrigerator

Do not install the refrigerator in a damp location or where it will be exposed to
running water.
Deterioration of the insulation on electrical parts may result, causing risk of electric
shock.
Do not allow children to hang on the refrigerator doors, shelves or drawers.
Doing so may cause serious injury.

Do not allow children to climb into the product.
A child's life could be endangered if the child climbs into the refrigerator.

Opening and closing the door of the refrigerator vigorously may cause the
stored food in the door bins to fall.

Do not use or store flammable materials like ether, benzene, alcohol,
medicine, LP gas, sprays, or cosmetics near or in the refrigerator.
Doing so may cause explosion or fire.

Do not use a hair drier to dry the inside, nor light a candle to remove odor.
Doing so may cause explosion or fire.

ENGLISH

Do not place heavy or dangerous objects on the refrigerator.
Opening or closing the door may cause objects to fall, resulting in injury, fire, or
electric shock.

Safety Instructions
Do not use combustible sprays (including cooking sprays,
oils and other aerosol products) on or near the refrigerator.
Doing so may cause a fire.

Do not install the refrigerator near a gas stove, water heater or other source
of ignition that may possibly leak gas.

Turn off the refrigerator if you will not be using it for an extended period of
time, or in the event of a severe electrical storm.
Press the POWER button for 3 seconds to turn off the power at the control panel.

If your refrigerator is leaking, have it checked by an authorized service
technician before operating it.
Failure to follow this warning may cause electric shock or fire.

Do not spray water inside or outside the refrigerator,
do not clean it with benzene or thinner.
If the insulation around electrical parts deteriorates, it can result in electric shock or
fire.
If a strange smell or smoke is detected from the refrigerator, turn off the
refrigerator and contact the service center.
Failure to follow this warning may result in a fire.

Do not allow any person except an authorized servicer to disassemble, repair,
or alter the refrigerator.
Doing so may cause injury, electric shock or fire.

This product is not to be used for special purposes such as the storage of
medicine or test materials or for use on ships, vehicles, aircraft, etc.
Doing so may cause an unexpected risk such as fire, electric shock, deterioration of
stored material, chemical reaction.

Safety Instructions

This appliance is not intended for use by persons (including children) with
reduced physical, sensory, or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the
appliance.
Install the refrigerator on a solid and level floor.
If the refrigerator tips when opening or closing the door, it could fall over, causing
property damage and personal injury.

Do not put hands, feet, or metal objects into the air vents or cover, or below
or behind the refrigerator.
Doing so may result in electric shock or injury.

Do not step on the pipe under the freezer door.
Doing so may cause electric shock or injury.

Supply the automatic icemaker with drinkable water.
Non-potable water can cause health risks.

If connected to a circuit protected by fuses, use time delay fuse.

ENGLISH

When disposing of the refrigerator, remove the packing materials from the
door or take off the doors but leave the shelves in place so that children may
not easily climb inside.
Child entrapment generally results in death by suffocation.

Safety Instructions

CAUTION
Do not insert hands into the ice bucket or the ice dispenser.
Doing so may cause injury.
Do not touch food or containers in the freezer with wet hands.
Doing so may cause frostbite.

Do not put ice in a thin crystal cup or ceramic ware.
The glass may shatter and present a hazard.

If power goes out, remove ice from ice bin.
Ice will melt and water will leak onto floor. Dump ice if power is out for a long period.

Do not remove the cover of the automatic ice dispenser.
The internal mechanism of the icemaker can cause injury if handled.

Place food items and containers carefully on the shelves in the refrigerator.
Opening and closing the door may cause food to fall, resulting in injury.

Do not put glass bottles or containers in the freezer.
Contents may break the bottle when frozen, causing risk of injury.

Do not stick your hands under the refrigerator.
Sharp edges, fans, and wires may cause an injury.

Safety Instructions

Do not put live animals into the refrigerator.

SAVE THESE INSTRUCTIONS
10

ENGLISH

Close the door carefully when children are near.
Keep fingers out of pinch point areas; clearances between the doors and cabinets
are necessarily small.

Product Overview

Product Overview
Freezer
Compartment

Refrigerator
Compartment
LED Display
Control Panel

Top Cover

Filter

Automatic
Icemaker

Dairy Corner
Shelf

Shelf

Adjustable door bin
LED Lamp

LED Lamp
Shelf

Shelf

Adjustable door bin

Drawer (3)

Drawer(3)
Gallon bin

Door Bin

Lower Cover

Operation

Starting

Adjusting the Temperatures and Functions
LED Display Control Panel

Dispenser Control Panel

Dispenser Lamp (hidden)
Water/Ice Output

Dispenser Push Switch

ENGLISH

When the refrigerator is first installed, allow it to stabilize at normal operating
temperatures for 2-3 hours prior to filling it with fresh or frozen foods.
If operation is interrupted, wait 5 minutes before restarting.

Operation

Control Panel
LED Display Control Panel

The Power button turns off all electrical power to the unit.
Press and hold the Power button for 3 seconds to turn off the power. When the
power is off, the indicator light is off. There is no need to turn off power at the circuit
8 receptacle.
9 Use this
10 function11
breaker or wall
for service or extended vacations.

1 Power

Press the Ice Plus button once to activate the Ice Plus function.
The Ice Plus icon on the display panel illuminates when activated.
The Ice Plus function runs the freezer compartment at the coldest setting for a
24-hour period to increase icemaking by up to 20%, and then turns off automatically.

2 Ice Plus

NOTE

• Press the button again to cancel the Ice Plus function.

To adjust the temperature in the freezer compartment, press the Freezer button to
cycle through the range of available settings.

3 Freezer

To adjust the temperature in the refrigerator compartment, press the Refrigerator
button to cycle through the range of available settings.

4 Refrigerator

NOTE
• The actual inner temperature varies depending on the food status, since the
indicated temperature setting is the target temperature and not the actual
temperature within the refrigerator.
Initially set the REFRIGERATOR CONTROL at 37 ˚F and the FREEZER
CONTROL at 0 ˚F. Leave them at these settings for 24 hours (one day) to
stabilize.
Then adjust the compartment temperature as illustrated above.
• To change temperature display from Fahrenheit to Celsius press and hold the
Freezer and Refrigerator buttons simultaneously for approximately 5 seconds.
Do the same to convert back to Fahrenheit.

Operation

NOTE
• Contact your local service center if the alarm continues to sound after the
doors are closed.

Press and hold the Water Filter button for approximately 3 seconds to reset the filter
indicator after the water filter has been replaced.

6 Water Filter

NOTE
• Replace the water filter approximately every 6 months, when the water filter
indicator light reaches 0 or if the ice or water starts to taste bad.

Use during the Smart Diagnosis™ feature.

7 Smart Diagnosis

ENGLISH

The Door Alarm sounds three times at 30-second intervals when a compartment
door is left open for more than 60 seconds. The alarm stops sounding when the
door is closed. Press the Door Alarm button once to activate or deactivate the door
alarm function.

5 Door Alarm

Operation
Dispenser Control Panel

12
Use the Wi-Fi button with the LG Smart Refrigerator smart phone app to connect
the refrigerator to a home Wi-Fi network. Refer to the Smart Features section of the
manual for information on the initial setup of the application.
The Wi-Fi icon displays the status of the refrigerator’s network connection. When
the refrigerator is connected to the network, the Wi-Fi icon is illuminated.
Press and hold the Wi-Fi button for 3 seconds to connect to the network.
The icon blinks while the connection is being made, then turns on once the
connection is successfully made.

8 Wi-Fi

Freezer temperature indicator.

9 Freezer

Refrigerator temperature indicator.

10 Refrigerator
11 Lock

Press and hold the Lock button for three seconds to lock the dispenser and all of
the other control panel functions.
Press and hold again for 3 seconds to unlock.

12 Dispenser

Displays whether the dispenser is set to dispense water, cubed or crushed ice.

Selection Indicator
Dispensing
Cubed Ice

Press the dispenser selection button repeatedly until the cubed ice icon illuminates.
Press the dispenser switch with a glass or other container to dispense cubed ice.

Dispensing Water

Press the dispenser selection button repeatedly until the water icon illuminates.
Press the dispenser switch with a glass or other container to dispense water.

Dispensing
Crushed Ice

Press the dispenser selection button repeatedly until the crushed ice icon
illuminates.
Press the dispenser switch with a glass or other container to dispense crushed ice.

Operation
NOTE

CAUTION

• Hold the container as close to the ice or water chute as possible to avoid
spilling and splashing.
• Do not dispense ice into fine china or crystal glasses. China or crystal can be
broken.

Cleaning

The water collector has no self-drainage function,
so it should be cleaned regularly. Remove the
cover by pulling the front of the water collector
cover and dry it with a cloth.

Automatic
Icemaker

• The automatic icemaker can automatically
make 6 cubes at a time, 70~120 pieces per day.
This quantity may vary by circumstance,
including ambient temperature, door opening,
freezer load. etc.
• Icemaking stops when the ice storage bin is full.
• To turn the icemaker off, turn the icemaker
switch to OFF. To turn the icemaker back on,
turn the switch to ON.

ON/OFF Switch
lcemaker

Automatic
Shutoff
Arm

NOTE
• It is normal to hear noise when ice drops into the ice storage bin.
• Occasionally shake the ice storage bin so that the ice does not pile higher on one
side. If the ice piles up high next to the ice maker, ice production will stop.

Icemaker Not
Working Properly

Ice is Lumped Together
• When ice is lumped together, take the ice lumps out of the ice storage bin,
break them into small pieces, and return the pieces to the ice storage bin.
• When the ice produced by the icemaker is too small or is lumped together, the
amount of water supplied to the icemaker may need to be adjusted. Contact
the service center.
❈If ice is not used frequently, it may lump together.
Power Failure
• Ice may drop into the freezer compartment. Take the ice storage bin out and
discard all the ice. Dry the ice bin and place it back in the freezer.

The Refrigerator is Newly Installed
• It takes about 12 hours for a newly installed refrigerator to make ice.

ENGLISH

• Hold the glass or other container in place for a couple of seconds after
dispensing ice or water to catch the last few cubes or drops. The dispenser is
designed to not operate while either refrigerator door is open.

Operation
How to remove
and reinstall the
ice storage bin

Remove
• Grip the handle as shown in the figure 1.
BIN
• Lift the lower part slightly
• Take the Ice Storage bin out slowly
Cover
• Lift up the cover
❈Watch the hooks inside of cover.

figure 1

Reinstall (Bin&Cover)
• Assembly is the reverse order of disassemby.
• You will hear the bin snap into place when it is in the correct position.

WARNING

• Do not dismantle the ice storage bin unless it is necessary.
• Use both hands to remove the ice bin to avoid dropping it.
•D
o not touch the ejector mechanism with hands or tools.
It may damage the icemaker or hurt your hands (figure 2).

Auto-Closing Door
System

figure 2

The doors automatically close when in the 60 degree position.
NOTE
• This function is performed by a spring-damper
mechanism. Closing speed and strength depends
on the ambient temperature, frequency of door
opening/closing and contents of the door bins.

Other Functions

Open Door Alert
• A warning tone will sound 3 times at thirty-second intervals if the refrigerator or
freezer door is left open for more than sixty seconds.
• Please contact a local service center if the warning continues to sound after the
door is closed.

Operation

Children should be supervised when using the dispenser.
Be careful that frost does not block the ice passage.
The ice passage may become blocked with frost if only crushed ice is used.
Remove the frost that accumulates by removing the ice bin and clearing the
passage with a rubber spatula. Dispensing cubed ice can also help prevent
frost buildup.
Never store beverage cans or other items in the ice bin for the purpose of
rapid cooling.
Doing so may damage the icemaker or the containers may burst.
Never use thin crystal glass or crockery to collect ice.
Such containers may chip or break resulting in glass fragments in the ice.
Dispense ice into a glass before filling it with water or other beverages.
Splashing may occur if ice is dispensed into a glass that already contains liquid.
To avoid personal injury, keep hands out of the ice door and passage.
Part breakage or injury may occur.
Never remove the icemaker cover.
If discolored ice is dispensed, check the water filter and water supply. If
the problem continues, contact service center. Do not use the ice or water
until the problem is corrected.
Never use a glass that is exceptionally narrow or deep.
Ice may jam in the ice passage and refrigerator performance may be affected.
Keep the glass at a proper distance from the ice outlet.
A glass held too close to the outlet may prevent ice from dispensing.

ENGLISH

Throw away the first few batches of ice (about 24 cubes) and water
(about 7 glasses) first made after refrigerator installation.
The first ice and water may include particles or odor from the feed water pipe or
feed water box. This is also necessary if the refrigerator has not been used for
a long time.

CAUTION

Operation

Shelf
The shelves in the refrigerator are adjustable to meet
individual storage needs.

Disassembling

1. Lift the front of the shelf slightly.

2. While supporting the shelf, tilt it and pull it out.

Reassembling

Tilt the front of the shelf up and guide the shelf
hooks into the slots at a desired height. Then, lower
the front of the shelf so that the hooks drop into the
slots.

CAUTION

Make sure that shelves are level from one side to the
other.
Failure to do so may result in the shelf falling or food
spilling.

Freezer Door Bin
Use to store small packaged frozen food.
Do not use door bins to store ice cream or for long-term food storage.

Disassembling

Hold the bin with both hands and slightly lift up the
front part to pull the bin out.

Reassembling

Hold the bin with both hands and
reassemble one side at a time by
pushing it in.
19

Operation

Dairy Corner
ENGLISH

Use to store dairy goods like butter and cheese.

Disassembling

To remove the dairy corner, simply lift it up and pull
straight out.

► Close the dairy corner completely after use.
The refrigerator door may not close properly if the
dairy corner is left open.

Adjustable Door Bins
Use to store small, packaged refrigerated food or beverages such as milk, canned
drinks, etc. The adjustable door bins are removable for easy cleaning and
adjustment.

Disassembling

You must remove the dairy corner before
disassembling the adjustable door bin.
To remove the door bin, pull the levers
on each side and pull the bin up off of
the rail.

Reassembling

Lever

Before reassembling the adjustable door bin, remove the dairy corner.
Hold the door bin with both hands and place it on top of the rail. Push the basket
down while holding the lever under the bin. The bin clicks when it is in the correct
position.

CAUTION

- Always disassemble/assemble the adjustable door bin using two hands.
Make sure that the adjustable door bins are empty before disassembling/
assembling them.

Operation

Refrigerator Gallon Bin
For storing larger containers, such as gallons of milk.

Disassembling

Hold the bin with both hands, lift up and pull out.

Reassembling

Hold the bin with both hands and click it
into place, one side at a time.

Refrigerator/Freezer Drawers
For convenient storage of items like fruits, vegetables and packaged frozen food.

Disassembling

1. Hold the front handle of the drawer and pull it out until it stops.
2. When you cannot pull out the drawer any more, lift it up slightly to pull it out.
3. The lower compartment under the drawer is also removable.
The drawer is reassembled in the reverse order.

CAUTION

- Always disassemble the drawers using two hands.
Make sure that the drawers are empty before removing them.

Reassembling the
Lower
Compartment

1. Slide both rails in simultaneously.
2. Hook the support ➊ into the rail tabs ➋
on both sides.
3. Lower the front of the compartment.
The compartment clicks when it is in the
correct position.

Operation

Upper/Lower Drawer Covers
1. Lift the front of the cover slightly, then lift the back of the cover from below.
2. Pull the cover forward firmly.
3. Tilt the cover up 45° and remove it.
The cover is reassembled in the reverse order.
1

CAUTION

Never wash the inside accessories of the appliance in the dishwasher.
They must be cleaned by hand.

Replacing the Water Filter
Replace the water filter:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.

1. Remove the old water filter.
-L
ower or remove the top left shelf to allow the
water filter to rotate all the way down.
-P
ress the push button to open the water filter
cover.
NOTE
• Replacing the water filter causes a small amount of
water (around 1 oz. or 25 cc) to drain. Place a cup
under the front end of the water filter cover to collect
any leaking water. Hold the water filter upright, once it
is removed, to prevent any remaining water from
spilling out of the water filter.

-P
ull the water filter downward and pull out.
Make sure to rotate the filter down completely
before pulling it out of the manifold hole.
22

ENGLISH

Disassembling

Operation

2. Replace with a new water filter.
- Take the new water filter out of its packing and
remove the protective cover from the o-rings. With
water filter tabs in the horizontal position, push the
new water filter into the manifold hole until it stops.

- Rotate the water filter up into position and close the
cover. The cover clicks when closed correctly.

3. After the water filter is replaced, dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped air and contaminants from the
system. Do not dispense the entire 2.5 gallon amount continuously. Depress and
release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.

4. W
ater Filter Bypass Plug
- Keep the water filter bypass plug. You MUST
use the water filter bypass plug when a
replacement water filter cartridge is not
available.

CAUTION

Water Filter
Bypass Plug

DO NOT operate refrigerator without water filter or water filter bypass plug
installed.
NOTE
• To purchase a replacement water filter:
- Visit your local dealer or distributor
- Web: Find Parts & Accessories from Support section of lg.com
- Call : 1-800-243-0000 (USA), 1-888-542-2623 (Canada)
• Part number of the replacement water filter: ADQ36006101

Storing Food

Food Storage Guide
Freezer
Compartment
Shelf

Store various frozen foods such as meat, fish, ice
cream, frozen snacks, etc.

Freezer
Compartment
Door Bin

• Store small packed frozen food.
• The temperature in the door bins is likely to increase as
the door opens; therefore, do not store long-term foods
such as ice cream in the door bins.

Freezer
Compartment
Drawer

• Store meat, fish, chicken, etc. after wrapping them
with thin foil.
• Store dry.

Dairy Corner

Store dairy products such as cheese and butter.

Refrigerator
Compartment
Shelf

Store side dishes or other foods at a proper distance.

Refrigerator
Compartment
Door Bin

Store small packed food or beverages such as milk,
juice, etc.

Vegetable Drawer

Store vegetables or fruits.

ENGLISH

(Refer to the Product Overview for identification of parts.)

Storing Food

Food storage guide
• Store fresh food in the refrigerator compartment. How food is frozen and thawed is
an important factor in maintaining its freshness and flavor.
• Do not store food that spoils quickly, such as bananas and melons, at low
temperatures.
• Allow hot food to cool prior to storing it in the refrigerator. Placing hot food in the
refrigerator could spoil other food and lead to a higher energy consumption.
• Tightly wrap food or store it in a container with a lid.
• Do not block air vents with food. Smooth circulation of chilled air keeps refrigerator
temperatures even.
• Do not open the door frequently. Opening the door lets warm air enter the
refrigerator and causes temperatures to rise.
• Do not overfill the door bins.

Freezer
compartment

• Do not store bottles or glass in the freezer compartment. They may break or
shatter.
• Do not refreeze food that has been thawed. This causes loss of taste and
nutrients.
• When storing frozen food for an extended period of time, such as ice cream, keep
it on a shelf, not in a door bin.
• Do not touch frozen containers made of metal with wet hands.

Refrigerator
compartment

• Always clean food prior to refrigerating. Vegetables and fruits should be washed
and dried. Packed food should be wiped to prevent adjacent food from spoiling.
• When storing eggs in their storage rack or box, ensure that they are fresh, and
always store them in an upright position.
NOTE
• If you keep the refrigerator in a hot and humid place, frequent opening of the
door or storing a lot of vegetables in it may cause condensation to form which
has no effect on its performance. Remove the condensation with a paper or
kitchen towel.

Smart Functions

Smart ThinQ Application

Installing Smart
ThinQ Application

Search for the LG Smart ThinQ application from the Google Play Store or Apple
App Store on a smart phone. Follow instructions to download and install the
application.

Smart ThinQ
Application
Features

• For appliances with the

logo

Firmware Update
Keep the appliance performance updated.
Manage Food
This feature helps track items in the refrigerator and freezer, sends alerts when
items are near their use by dates, generates grocery lists, and links to related
recipes.
Energy Monitoring
This feature keeps track of the refrigerator's power consumption and the number of
door openings.
Remote Control
Control the Refrigerator Temperature, Fresh Air Filter and Ice Plus from the smart
phone app.
Push Messages
If the door remains open for more than ten minutes, you will receive a push
message. When Ice Plus is finished, you will receive a push message.
Smart Diagnosis™
This function provides useful information for diagnosing and solving issues with the
appliance based on the pattern of use.
Settings
Allows you to set various options on the refrigerator and in the application.
NOTE
• To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
• LG Smart ThinQ is not responsible for any network connection problems or any
faults, malfunctions, or errors caused by network connection.
• The machine supports 2.4 GHz Wi-Fi networks only.
• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far
from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi
signal strength.
• The Wi-Fi connection may not connect or may be interrupted because of the home
network environment.
• The network connection may not work properly depending on the internet service
provider.
• The surrounding wireless environment can make the wireless network service run
slowly.
• This information is current at the time of publication. The application is subject to
change for product improvement purposes without notice to users.

ENGLISH

The Smart ThinQ application allows you to communicate with the appliance using a
smartphone.

Smart Functions

Wireless LAN
module
Specifications

FCC Notice

Model

LCW-003

Frequency Range

2412 to 2462 MHz

Output Power (Max)

IEEE 802.11b: 17.56 dBm
IEEE 802.11g: 25.53 dBm
IEEE 802.11n: 25.29 dBm

• For transmitter module contained in this product
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1) this device may not cause harmful interference and
2) this device must accept any interference received, including interference that
may cause undesired operation of the device.
Any changes or modifications in construction of this device which are not expressly
approved by the party responsible for compliance could void the user's authority to
operate the equipment.

FCC RF Radiation
Exposure
Statement

This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
This equipment should be installed and operated with a minimum distance of 20 cm
(7.8 inches) between the antenna and your body. Users must follow the specific
operating instructions for satisfying RF exposure compliance.

Smart Functions

This device complies with Industry Canada’s applicable licence-exempt RSSs.
Operation is subject to the following two conditions:
1) This device may not cause interference; and
2) This device must accept any interference, including interference that may cause
undesired operation of the device.

IC Radiation
Exposure
Statement

This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm
(7.8 inches) between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV
INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY
TO OPERATE THE EQUIPMENT.

Open Source
Software Notice
Information

To obtain the source code under GPL, LGPL, MPL, and other open source licenses,
that is contained in this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge
covering the cost of performing such distribution (such as the cost of media,
shipping, and handling) upon email request to opensource@lge.com.
This offer is valid for a period of three years after our last shipment of this product.
This offer is valid to anyone in receipt of this information.

ENGLISH

Industry Canada
Statement
(For transmitter
module contained
in this product)

Smart Functions

Smart Diagnosis™ Function
Should you experience any problems with the appliance, it has the capability of
transmitting data via your telephone to the LG Customer Information Center. NFC
or Wi-Fi equipped models can also transmit data to a smartphone using the LG
Smart ThinQ application.

Smart Diagnosis™
through the Customer
Information Center

• For appliances with the
or
logo.
This gives you the capability of speaking directly to our trained specialists. The
specialist records the data transmitted from the appliance and uses it to analyze the
issue, providing a fast and effective diagnosis.
1. Call the LG Electronics Customer Information Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
4. Press and hold the Freezer button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer
button.
6. Keep the phone in place until the tone transmission has finished.
The display will count down the time. Once the countdown is over and the
tones have stopped, resume your conversation with the specialist, who will
then be able to assist you in using the information transmitted for analysis.
NOTE
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you
may be asked to try again.
• The Smart Diagnosis™ function depends on the local call quality.
• Bad call quality may result in poor data transmission from your phone to the
call center, which could cause Smart Diagnosis™ to malfunction.

Smart ThinQ
Smart Diagnosis™

or
logo.
• For appliances with the
Use the Smart Diagnosis feature in the Smart ThinQ application for help diagnosing
issues with the appliance without the assistance of the LG Customer Information
Center.
Follow the instructions in the Smart ThinQ application to perform a Smart Diagnosis
using your smartphone.
29

Care and Maintenance

General information
If you choose to leave the refrigerator on while you are away, follow these steps to
prepare the refrigerator before you leave.
1. Use up any perishables and freeze other items.
2. Turn off the icemaker and empty the ice bin.
If you choose to turn the refrigerator off before you leave, follow these steps.
1. Remove all food from the refrigerator.
2. Depending on your model, set the thermostat control (refrigerator control) to OFF.
3. Clean the refrigerator, wipe it and dry well.
4. Tape rubber or wood blocks to the tops of both doors to prop them open far
enough for air to get in. This stops odor and mold from building up.

Power Failure

1. If the power will be out for 24 hours or less, keep all refrigerator doors closed to
help foods stay cold and frozen.
2. If the power will be out for more than 24 hours, remove all frozen food and store it
in a frozen food locker.

Anti-Condensation
Pipe

The outside wall of the refrigerator cabinet may sometimes get warm, especially just
after installation. This is due to the anti-condensation pipe, which pumps hot
refrigerant to prevent sweating on the outer cabinet wall.

Replacing LED
Lighting

Check to make sure that the LED lamp is turned on.
- LED lamp is not a user-serviceable item.
If the LED array fails, contact LG Electronics call center for service.

ENGLISH

Vacation Time

Care and Maintenance

Cleaning
Keep the refrigerator clean to prevent undesirable odors.
Wipe up spilled food immediately, since it may acidify and stain plastic surfaces if
allowed to settle.

WARNING

Always unplug the refrigerator prior to cleaning.
Wipe up excess moisture with a sponge or cloth to prevent water or liquid from
getting into any electrical part and causing an electric shock.
Never use metallic scouring pads, brushes, coarse abrasive cleaners, strong
alkaline solutions, or flammable or toxic cleaning liquids on any surface.
Do not touch frozen surfaces with wet or damp hands, because skin could stick to
extremely cold surfaces.

Exterior

Use a lukewarm solution of mild soap or detergent to clean the durable finish of the
refrigerator.
Wipe with a clean damp cloth and then dry.

Interior

Clean the interior regularly. Wash all compartments using a baking soda solution or
a mild detergent and warm water. Rinse and dry.
NOTE
• Do not clean the lower drawers in a dishwasher. The high temperature may
damage the bins and make them unusable.

After Cleaning

Verify that the power cord is not damaged or overheated. Insert power plug
completely into outlet.

Care and Maintenance

Troubleshooting Guide
Before conducting troubleshooting, make sure that the following basic requirements
are met:
Service Flow

0.5 gpm (1.9 lpm)

Water Supply

Potable Water

Water Pressure
Operating Ambient Temperature Limits
Electrical Ratings

Problem

Possible Causes

Refrigerator and
Freezer section
are not cooling.

20-120 psi (138 - 827 kPa)
33°F - 100°F (0.6 °C - 38 °C)
115 Volts, 60 Hz, AC only, and fused
at 15 or 20 amperes.

Solutions

The refrigerator control is set to
OFF (some models).

Turn the control ON. Refer to the Setting
the Controls section for proper temperature
settings.

Refrigerator is set to demo mode.

Demo Mode allows the lights and control
display to work normally while disabling
cooling to save energy while on the
showroom floor. Refer to the Setting the
Controls section for instructions on how to
disable Demo Mode.

Refrigerator is in the defrost cycle.

During the defrost cycle, the temperature of
each compartment may raise slightly. Wait
30 minutes and confirm the proper
temperature has been restored once the
defrost cycle has completed.

Refrigerator was recently installed.

It may take up to 24 hours for each
compartment to reach the desired
temperature.

Refrigerator was recently relocated.

If the refrigerator was stored for a long time
or moved on its side, it is necessary for the
refrigerator to stand upright for 24 hours
before connecting it to power.

ENGLISH

COOLING

Care and Maintenance
Problem

Possible Causes

Cooling System
runs too much.

Solutions

Refrigerator is replacing an older
model.

Modern refrigerators require more
operating time but use less energy due to
more efficient technology.

Refrigerator was recently plugged
in or power restored.

The refrigerator will take up to 24 hours to
cool completely.

Door opened often or a large
amount of food / hot food was
added.

Adding food and opening the door warms
the refrigerator, requiring the compressor
to run longer in order to cool the
refrigerator back down. In order to
conserve energy, try to get everything you
need out of the refrigerator at once, keep
food organized so it is easy to find, and
close the door as soon as the food is
removed. (Refer to the Food Storage
Guide.)

Doors are not closed completely.

Firmly push the doors shut. If they will not
shut all the way, see the Doors will not
close completely or pop open section in
Parts & Features Troubleshooting.

Refrigerator is installed in a hot
location.

The compressor will run longer under
warm conditions. At normal room
temperatures (70°F) expect your
compressor to run about 40% to 80% of
the time. Under warmer conditions, expect
it to run even more often. The refrigerator
should not be operated above 110°F.

Condenser / back cover is clogged.

Use a vacuum cleaner with an attachment
to clean the condenser cover and vents.
Do not remove the panel covering the
condenser coil area.

Care and Maintenance
Problem

Possible Causes
Refrigerator was recently installed.

It may take up to 24 hours for each
compartment to reach the desired
temperature.

Air vents are blocked.

Rearrange items to allow air to flow
throughout the compartment. Refer to the
Airflow diagram in the Using Your
Refrigerator section.

Doors are opened often or for long
periods of time.

When the doors are opened often or for
long periods of time, warm, humid air enters
the compartment. This raises the
temperature and moisture level within the
compartment. To lessen the effect, reduce
the frequency and duration of door
openings.

Unit is installed in a hot location.

The refrigerator should not be operated in
temperatures above 110°F.

A large amount of food or hot food
was added to either compartment.

Adding food warms the compartment
requiring the cooling system to run. Allowing
hot food to cool to room temperature before
putting it in the refrigerator will reduce this
effect.

Doors not closed correctly.

See the Doors will not close correctly or pop
open section in Parts & Features
Troubleshooting.

Temperature control is not set
correctly.

If the temperature is too warm, adjust the
control one increment at a time and wait for
the temperature to stabilize. Refer to the
Setting the Controls section for more
information.

Defrost cycle has recently
completed.

During the defrost cycle, the temperature of
each compartment may raise slightly and
condensation may form on the back wall.
Wait 30 minutes and confirm the proper
temperature has been restored once the
defrost cycle has completed.

ENGLISH

Refrigerator or
Freezer section is
too warm.

Solutions

Care and Maintenance
Problem

Possible Causes

Interior moisture
buildup.

Solutions

Doors are opened often or for long
periods of time.

Doors not closed correctly.

See the Doors will not close correctly
section in the Troubleshooting section.

Weather is humid.

Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or
frost. Maintaining a reasonable level of
humidity in the home will help to control the
amount of moisture that can enter the
compartments.

Defrost cycle recently completed.

During the defrost cycle, the temperature of
each compartment may raise slightly and
condensation may form on the back wall.
Wait 30 minutes and confirm that the proper
temperature has been restored once the
defrost cycle has completed.

Food is not packaged correctly.

Food stored uncovered or unwrapped, and
damp containers can lead to moisture
accumulation within each compartment.
Wipe all containers dry and store food in
sealed packaging to prevent condensation
and frost.

Care and Maintenance
COOLING/ICE & WATER
Possible Causes

Food is freezing
in the refrigerator
compartment.

Solutions

Food with high water content was
placed near an air vent.

Rearrange items with high water content
away from air vents.

Refrigerator temperature control is
set incorrectly.

If the temperature is too cold, adjust the
control one increment at a time and wait for
the temperature to stabilize. Refer to the
Setting the Controls section for more
information.

Refrigerator is installed in a cold
location.

When the refrigerator is operated in
temperature below 41°F (5°C), food can
freeze in the refrigerator compartment. The
refrigerator should not be operated in
temperature below 55°F (13°C).

Door is opened frequently or for
long periods of time.

When the doors are opened often or for
long periods of time, warm, humid air enters
the compartment. This raises the
temperature and moisture level within the
compartment. Increased moisture will lead
to frost and condensation. To lessen the
effect, reduce the frequency and duration of
door openings.

Door is not closing properly.

Refer to the Doors will not close correctly or
pop open section in the Troubleshooting
section.

Refrigerator or
Freezer section is
too cold.

Incorrect temperature control
settings.

If the temperature is too cold, adjust the
control one increment at a time and wait for
the temperature to stabilize. Refer to the
Setting the Controls section for more
information.

Frost or ice
crystals on frozen
food (inside of
sealed package).

Condensation from food with a high
water content has frozen inside of
the food package.

This is normal for food items with a high
water content.

Food has been left in the freezer
for a long period of time.

Do not store food items with high water
content in the freezer for a long period of
time.

Frost or ice
crystals form on
frozen food
(outside of
package).

ENGLISH

Problem

Care and Maintenance
Problem

Possible Causes

Icemaker is not
making enough
ice.

Solutions

Demand exceeds ice storage
capacity.

The icemaker will produce approximately
100 cubes in a 24 hour period.

House water supply is not
connected, valve is not turned on
fully, or valve is clogged.

Connect the refrigerator to a cold water
supply with adequate pressure and turn the
water shutoff valve fully open.
If the problem persists, it may be necessary
to contact a plumber.

Water filter has been exhausted.

It is recommended that you replace the
water filter:
• Approximately every six months.
• When the water filter indicator turns on.
• When the water dispenser output
decreases.
• When the ice cubes are smaller than
normal.

Low house water supply pressure.

The water pressure must be between 20
and 120 psi on models without a water filter
and between 40 and 120 psi on models with
a water filter.
If the problem persists, it may be necessary
to contact a plumber.

Reverse Osmosis filtration system
is used.

Reverse osmosis filtration systems can
reduce the water pressure below the
minimum amount and result in icemaker
issues. (Refer to Water Pressure section.)

Tubing connecting refrigerator to
house supply valve is kinked.

The tubing can kink when the refrigerator is
moved during installation or cleaning
resulting in reduced water flow. Straighten
or repair the water supply line and arrange
it to prevent future kinks.

Care and Maintenance
ICE & WATER

Icemaker is not
making enough
ice (continued).

Dispensing water
slowly.

Possible Causes

Solutions

Doors are opened often or for long
periods of time.

If the doors of the unit are opened often,
ambient air will warm the refrigerator
which will prevent the unit from
maintaining the set temperature.
Lowering the refrigerator temperature can
help, as well as not opening the doors as
frequently.

Doors are not closed completely.

If the doors are not properly closed, ice
production will be affected. See the Doors
will not close completely or pop open
section in Parts & Features
Troubleshooting for more information.

The temperature setting for the
freezer is too warm.

The recommended temperature for the
freezer compartment for normal ice
production is 0°F. If the freezer
temperature is warmer, ice production will
be affected.

Water filter has been exhausted.

Reverse osmosis filtration system
is used.

Reverse osmosis filtration systems can
reduce the water pressure below the
minimum amount and result in icemaker
issues.
If the problem persists, it may be necessary
to contact a plumber.

Low house water supply pressure.

ENGLISH

Problem

Care and Maintenance
Problem

Possible Causes

Not dispensing
ice.

Solutions

Unable to hear the sound of ice
coming out?

In the control panel, select the modes for
cubed ice and crushed ice alternately to
dispense the ice.

Doors are not closed completely.

Ice will not dispense if any of the refrigerator
doors are left open.

Infrequent use of the dispenser.

Infrequent use of the ice dispenser will
cause the cubes to stick together over time,
which will prevent them from properly
dispensing. Check the ice bin for ice cubes
clumping/sticking together. If they are, break
up the ice cubes to allow for proper
operation.

The delivery chute is clogged with
frost or ice fragments.

Eliminate the frost or ice fragments by
removing the ice bin and clearing the chute
with a plastic utensil. Dispensing cubed ice
can also help prevent frost or ice fragment
buildup.

The dispenser display is locked.

Press and hold the Lock button for three
seconds to unlock the control panel and
dispenser.

Ice bin is empty.

It may take up to 24 hours for each
compartment to reach the desired
temperature and for the icemaker to begin
making ice. Make sure that the shutoff (arm/
sensor) is not obstructed.
Once the ice supply in the bin has been
completely exhausted, it my take up to 90
minutes before additional ice is available,
and approximately 24 hours to completely
refill the bin.

Care and Maintenance
Problem

Solutions

Refrigerator was recently installed
or icemaker recently connected.

It may take up to 24 hours for each
compartment to reach the desired
temperature and for the icemaker to begin
making ice.

Icemaker not turned on.

Locate the icemaker on/off switch and
confirm that it is in the ON (I) position.

The ice detecting sensor is
obstructed.

Foreign substances or frost on the icedetecting sensor can interrupt ice
production. Make sure that the sensor area
is clean at all times for proper operation.

The refrigerator is not connected to
a water supply or the supply shutoff
valve is not turned on.

Connect refrigerator to the water supply and
turn the water shutoff valve fully open.

Icemaker shutoff (arm or sensor)
obstructed.

If your icemaker is equipped with an ice
shutoff arm, make sure that the arm moves
freely. If your icemaker is equipped with the
electronic ice shutoff sensor, make sure that
there is a clear path between the two
sensors.

Reverse osmosis water filtration
system is connected to your cold
water supply.

Reverse osmosis filtration systems can
reduce the water pressure below the
minimum amount and result in icemaker
issues. (Refer to the Water Pressure
section.)

ENGLISH

Icemaker is not
making ice.

Possible Causes

Care and Maintenance
Problem

Possible Causes

Not dispensing
water.

Solutions

New installation or water line
recently connected.

Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove
trapped air and contaminants from the
system. Do not dispense the entire 2.5
gallon amount continuously. Depress and
release the dispenser pad for cycles of 30
seconds ON and 60 seconds OFF.

The dispenser panel is locked.

Press and hold the Lock button for three
seconds to unlock the control panel and
dispenser.

The dispenser is not set for water
dispensing.

The dispenser can be set for ice or water.
Make certain that the control panel is set for
the proper operation. Press the Water
button on the control panel to dispense
water.

Refrigerator or freezer doors are
not closed properly.

Water will not dispense if any of the
refrigerator doors are left open.

Water filter has been recently
removed or replaced.

After the water filter is replaced, dispense
2.5 gallons of water (flush for approximately
5 minutes) to remove trapped air and
contaminants from the system. Do not
dispense the entire 2.5 gallon amount
continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON
and 60 seconds OFF.

Tubing connecting refrigerator to
house supply valve is kinked.

The tubing can kink when the refrigerator is
moved during installation or cleaning
resulting in reduced water flow. Straighten
or repair the water supply line and arrange
it to prevent future kinks.

The house water supply is not
connected, the valve is not turned
on fully, or the valve is clogged.

Connect refrigerator to the water supply and
turn the water shutoff valve fully open.
If the problem persists, it may be necessary
to contact a plumber.

Care and Maintenance
Problem

Possible Causes
Water supply contains minerals
such as sulfur.

A water filter may need to be installed to
eliminate taste and odor problems.
NOTE: In some cases, a filter may not help.
It may not be possible to remove all
minerals / odor / taste in all water supplies.

Dispensing warm
water.

Icemaker was recently installed.

Discard the first few batches of ice to avoid
discolored or bad tasting ice.

Ice has been stored for too long.

Ice that has been stored for too long will
shrink, become cloudy, and may develop a
stale taste. Throw away old ice and make a
new supply.

The food has not been stored
properly in either compartment.

Rewrap the food. Odors may migrate to the
ice if food is not wrapped properly.

The interior of the refrigerator
needs to be cleaned.

See the Care and Cleaning section for more
information.

The ice storage bin needs to be
cleaned.

Empty and wash the bin (discard old
cubes). Make sure that the bin is completely
dry before reinstalling it.

Refrigerator was recently installed.

Allow 24 hours after installation for the
water storage tank to cool completely.

The water dispenser has been
used recently and the storage tank
was exhausted.

Depending on your specific model, the
water storage capacity will range from
approximately 20 to 30 oz.

Dispenser has not been used for
several hours.

If the dispenser has not been used for
several hours, the first glass dispensed may
be warm. Discard the first 10 oz.

Refrigerator is connected to the hot
water supply.

Make sure that the refrigerator is connected
to a cold water pipe.
WARNING: Connecting the refrigerator to a
hot water line may damage the icemaker.

ENGLISH

Ice has bad taste
or odor.

Solutions

Care and Maintenance
Problem

Possible Causes

Water has bad
taste or odor.

Solutions

Water supply contains minerals
such as sulfur.

A water filter may need to be installed to
eliminate taste and odor problems.

Water filter has been exhausted.

It is recommended that you replace the
water filter:
• Approximately every 6 months.
• When the water filter indicator turns on.
• When the water dispenser output
decreases.
• When the ice cubes are smaller than
normal.

Icemaker is
making too much
ice.

Refrigerator was recently installed.

Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove
trapped air and contaminates from the
system. Do not dispense the entire 2.5
gallon amount continuously. Depress and
release the dispenser pad for cycles of 30
seconds ON and 60 seconds OFF.

Icemaker shutoff (arm/sensor) is
obstructed.

Empty the ice bin. If your icemaker is
equipped with an ice shutoff arm, make
sure that the arm moves freely. If your
icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a
clear path between the two sensors.
Reinstall the ice bin and wait 24 hours to
confirm proper operation.

Care and Maintenance
NOISE
Possible Causes

Clicking

The defrost control will click when
the automatic defrost cycle begins
and ends. The thermostat control
(or refrigerator control on some
models) will also click when cycling
on and off.

Normal Operation

Rattling

Rattling noises may come from the
flow of refrigerant, the water line on
the back of the unit, or items stored
on top of or around the refrigerator.

Normal Operation

Refrigerator is not resting solidly on
the floor.

Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.

Refrigerator with linear compressor
was jarred while running.

Normal Operation

Evaporator fan motor is circulating
air through the refrigerator and
freezer compartments.

Normal Operation

Air is being forced over the
condenser by the condenser fan.

Normal Operation

Gurgling

Refrigerant flowing through the
cooling system.

Normal Operation

Popping

Contraction and expansion of the
inside walls due to changes in
temperature.

Normal Operation

Water dripping on the defrost
heater during a defrost cycle.

Normal Operation

Whooshing

Sizzling

Solutions

ENGLISH

Problem

Care and Maintenance
Problem

Possible Causes

Solutions

Vibrating

If the side or back of the refrigerator
is touching a cabinet or wall, some
of the normal vibrations may make
an audible sound.

To eliminate the noise, make sure that the
sides and back cannot vibrate against any
wall or cabinet.

Door is closing too hard due to
damaged hinges.

Solution: Please contact the service center.

Compressor is vibrating.

The compressor is vibrating because the
door is being closed too hard.

Water running into the drain pan
during the defrost cycle.

Normal Operation

Your refrigerator is designed to run
more efficiently to keep your food
items at the desired temperature.
The high efficiency compressor may
cause your new refrigerator to run
longer than your old one, but it is
still more energy efficient than
previous models. While the
refrigerator is running, it is normal to
hear a pulsating or high-pitched
sound.

Normal Operation

Refrigerator
vibrates after you
close the door.

Dripping
Pulsating or HighPitched Sound

Care and Maintenance
PARTS & FEATURES
Possible Causes

Doors will not
close correctly or
pop open.

Solutions

Food packages are blocking the
door open.

Rearrange food containers to clear the door
and door shelves.

Ice bin, crisper cover, pans,
shelves, door bins, or baskets are
out of position.

Push bins all the way in and put crisper
cover, pans, shelves and baskets into their
correct positions. See the Using Your
Refrigerator section for more information.

The doors were removed during
product installation and not
properly replaced.

Remove and replace the doors according to
the Removing and Replacing Refrigerator
Handles and Doors section.

Refrigerator is not leveled properly.

See Door Alignment in the Refrigeration
Installation section to level refrigerator.

The door hinges are damaged.

Please contact to the service center.

The gaskets are dirty or sticky.

Clean the gaskets and the surfaces that
they touch. Rub a thin coat of appliance
polish or kitchen wax on the gaskets after
cleaning.

Door was recently closed.

When you open the door, warmer air enters
the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to
open, wait one minute to allow the air
pressure to equalize, then see if it opens
more easily.

Refrigerator
wobbles or seems
unstable.

Leveling legs are not adjusted
properly.

Refer to the Leveling and Door Alignment
section.

Floor is not level.

It may be necessary to add shims under the
leveling legs or rollers to complete
installation.

Refrigerator lights
do not work.

The refrigerator compartment lamp
is LED interior lighting, and service
should be performed by a qualified
technician.

Refer to the Light Bulb Replacement
section.

Freezer lights do
not work.

The freezer compartment light bulb
may need to be changed.

Refer to the Light Bulb Replacement
section.

Doors are difficult
to open.

ENGLISH

Problem

Care and Maintenance

Before Calling for Service
The following occurrences are normal.

Occurrence
Noise

Door open

Icing/
Condensation

Temperature

Solution

Ticking or clicking sound

This is the sound of various parts expanding/contracting
or various control devices operating depending on the
temperature change within the refrigerator.

Whirring or motor sound

This is the sound of compressor or fan operating when
the operation of the refrigerator is starting or ending.
This is similar to the sound generated when starting or
turning off the engine of a car.

Sound of water flowing

This is the sound of refrigerant changing its state from
liquid to gas or vice versa.

Whooshing sound when
opening or closing door

This is the sound generated when the internal pressure
is temporarily lowered when the warm air entered
through the refrigerator or freezer is cooled fast.

Vibrating sound

If the refrigerator is installed on a wooden floor or next to
a wooden wall, or if the refrigerator is not leveled
properly, the sound can be loud from the vibration.

Loud sound after first
installing

When you operate the refrigerator for the first time, the
refrigerator will operate at high speed to cool quickly and
the sound can seem louder. When the internal
temperature falls below a certain level, the noise will
subside.

Door bounces open
slightly after being closed

Depending on the force or speed of closing the
refrigerator or freezer door, the door can be bumped
open from the pressure.
Be careful not to close the door too hard.

Icing or condensation
formed on the inner or
outer side of the
refrigerator

When external air flows into the cool inner surface of the
refrigerator, icing/condensation can be formed.
This will happen more easily when you open and close
the refrigerator door more frequently.
Also, if the humidity of the installed location is high or
during the rainy season or on a rainy day, condensation
can form on the outer side of the refrigerator. This is a
natural phenomenon that occurs during the humid
weather. Wipe the water drops with a dry cloth.

The front of the
refrigerator is warm

Heat pipes are installed around the front part of the
refrigerator and on the divider of the freezer and
refrigerator to prevent the condensation from forming.
The refrigerator may feel warmer just after installation or
during the hot summer, but this is not a problem.

Performance Data Sheet
Model: ADQ36006108-S

Use Replacement Cartridge: ADQ36006108

The concentration of the indicated substances in water entering the system was
reduced to a concentration less than or equal to the permissible limit for water leaving
the system as specified in NSF/ANSI Standard 42 and Standard 53.
System tested and certified by NSF International against NSF/ANSI
Standard 42 and Standard 53 for the reduction of substances listed
below.
Substance
Reduction

Average
Influent

NSF specified
Challenge
Concentration

Avg %
Reduction

Average
Product Water
Concentration

Max
Permissible
Product Water
Concentration

NSF
Reduction
Requirements

NSF Test
Report

Chlorine Taste and
Odor

1.9 mg/L

2.0 mg/L ± 10%

84.9%

0.29 mg/L

N/A

≥ 50%

J-00126243

Nominal
Particulate Class I,
, ≥ 0.5 to < 1.0 µm

6,866,667 pts/
mL

At least 10,000
particles/mL

99.7%

23,417 pts/ml

N/A

≥ 85%

J-00117747

Asbestos

260 MFL

107 to 108 MFL;
fibers greater
than 10 µm in
length

>99%

< 1MLF

N/A

≥ 99%

J-00126246

Atrazine

0.0010 mg/L

0.009 mg/L
± 10%

95.0%

0.0005 mg/L

0.003 mg/L

N/A

J-00117748

Benzene

0.014 mg/L

0.015 mg/L
± 10%

96.6%

0.0005 mg/L

0.005 mg/L

N/A

J-00117749

Carbofuran

0.09 mg/L

0.08 mg/L
± 10%

98.9%

0.002 mg/L

0.001 mg/L

N/A

J-00117751

Lindane

0.002 mg/L

0.002 mg/L
± 10%

99.1%

0.00002 mg/L

0.0002 mg/L

N/A

J-00126254

P-Dichlorobenzene

0.23 mg/L

0.225 mg/L
± 10%

99.8%

0.0005 mg/L

0.075 mg/L

N/A

J-00126248

Toxaphene

0.014 mg/L

0.015 mg/L
± 10%

93%

0.001 mg/L

0.003 mg/L

N/A

J-00126249

2,4-D

0.222 mg/L

0.210 mg/L
± 10%

94.5%

0.012 mg/L

0.070 mg/L

N/A

J-00126247

Lead pH @6.5

0.147 mg/L

0.15 mg/L
± 10%

>99.3%

0.001 mg/L

0.010 mg/L

N/A

J-00126252

Lead pH @8.5

0.150 mg/L

0.15 mg/L
± 10%

>99.3%

0.001 mg/L

0.010 mg/L

N/A

J-00126253

Mercury @ pH 6.5

0.0059 mg/L

0.006 mg/L
± 10%

96.1

0.0002 mg/L

0.002 mg/L

N/A

J-00126253

Mercury @ pH 8.5

0.006 mg/L

0.006 mg/L
± 10%

92.6

0.0005 mg/L

0.002 mg/L

N/A

J-00126251

97,500
cysts/L

Minimum
50,000 cysts/L

99.99%

13 cyst/L

N/A

≥ 99.95%

J-00123282

Cyst*

* Based on the use of Cryptosporidium parvum oocysts.

LIMITED WARRANTY - FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and proper
use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace the
Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only when
purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/
Freezer

Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)

Compressor

Two (2) years from
the date of original
retail purchase

Five (5) years from the
date of original retail
purchase

Five (5) years from
the date of original
retail purchase

Parts and Labor
(internal/ functional
parts only)

Parts and Labor

Linear / Inverter Compressor Only :
Parts Only for years 6-10 from the
date of original retail purchase
(Consumer will be charged for labor)

••Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety
(90) days, whichever is greater.
••Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
••Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty
service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST
OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty
gives you specific legal rights and you may also have other rights that vary from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
••Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
••Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service.
••Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air.
••Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner’s
manual.

••Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God,
or any other causes beyond the control of LG.
••Damage or failure caused by unauthorized modification or alteration, or if used for other than the intended
purpose.
••Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not authorized by LG. Improper installation or maintenance includes installation or
maintenance contrary to the Product owner’s manual.
••Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
••Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage
to the finish of the Product, unless such damage is reported within one (1) week of delivery.
••Damage or missing items to any display, open box, or discounted Product.
••Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
••Products with original serial numbers that have been removed, altered, or cannot be readily determined.
••Increases in utility costs and additional utility expenses.
••Any noises associated with normal operation.
••Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not
authorized by LG.
••Replacement of light bulbs, filters, or any consumable parts.
••When Product is used for other than normal and proper household use (e.g. commercial or industrial use, offices,
and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s owner’s manual.
••Costs associated with removal and reinstallation of your Product for repairs.
••Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this
limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com.
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in
interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or
controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition
or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc.
Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage in
good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address,
and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim
and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may
proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding
arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not
be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances
proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual
action in small claims court, but that small claims court action may not be brought on a class or representative
basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand
for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be
conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the
arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA
Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as
a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your
written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the
rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the
arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to
the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be
determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial
district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the
opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repaircontinued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this
dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue
to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all
terms and conditions of the arbitration provision described above.

LIMITED WARRANTY - FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE
NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and proper
use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair or
replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid only to the
original retail purchaser of the Product and applies only to a Product distributed, purchased and used within
Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin
sixty (60) days from the date of manufacture)
Refrigerator
Two (2) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)

Sealed System (Condenser, Dryer, Connecting
Tube and Evaporator)
One (1) year from the
date of original retail
purchase
Parts and Labor

Seven (7) years from the
date of original retail
purchase
Parts only (Consumer will
be charged for labor)

Linear / Inverter
Compressor
Ten (10) years from the
date of original retail
purchase
Part only (Consumer will
be charged for labor)

••Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety
(90) days, whichever is greater.
••Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured,
all at the sole discretion of LGECI.
••Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty
service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION
IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO
CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE
FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF
ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to
province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any
implied condition or warranty under provincial law is severable where it conflicts with such provincial law without
affecting the remainder of this warranty’s terms.

THIS LIMITED WARRANTY DOES NOT COVER:
••Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
••Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
••Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air;
••Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions
outlined in the Product’s owner’s manual;
••Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God,
or any other causes beyond the control of LGECI or the manufacturer;
••Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product.
Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or maintenance
includes installation or maintenance contrary to the Product’s owner’s manual;.
••Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the
intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to
improper installation of the Product;
••Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
••Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined
in the Product’s owner’s manual;
••Damage or failure caused by the use of any accessories, components or cleaning products, including, without
limitation, water filters, that are not approved/authorized by LGECI;
••Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or
due to excessive sediment in the water supply;
••Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage
to the finish of the Product, unless such damage results from defects in materials or workmanship and is
reported to LGECI within one (1) week of delivery of the Products;
••Damage or missing items to any display, open box, refurbished or discounted Product;
••Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
••Products with original serial numbers that have been removed, altered or cannot be readily determined at the
discretion of LGECI;
••Increases in utility costs and additional utility expenses in any way associated with the Product;
••Any noises associated with normal operation of the Product;
••Replacement of light bulbs, filters, fuses or any other consumable parts;
••Replacement of any part that was not originally included with the Product;
••Costs associated with removal and/or reinstallation of the Product for repairs; and
••Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts covered
under this Limited Warranty.
••Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150 km radius
from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located
outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the
Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading, This
Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or. Visit
our website at http://www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR
RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in
interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or
controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition
or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG Electronics, Canada, Inc.,
Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the
claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may
proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after sending written notice to LG, you and LG agree to resolve any claims between you and LG only by
binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that
prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a
consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable
law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other
person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such
a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed
as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small
claims court, but that small claims court action may not be brought on a class or representative basis except to the
extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at
issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand
for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis
before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules
of the province or territory of your residence. You must also send a copy of your written demand to LG at LG
Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This
arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the
arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your residence shall govern this Limited Warranty and any
disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy
between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your
residence for the resolution of the claim, action, dispute or controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided
for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the
applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’
fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the
purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be
governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies
previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a
hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the
nearest, most mutually-convenient arbitration location available within the province or territory in which you reside
unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this
Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to
optout@lge.com, with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the
opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.
lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute
or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the
province or territory of your residence for the resolution of the claim, action, dispute or controversy between you
and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this
dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue
to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all
terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.

LG Customer Information Center
For inquiries or comments, visit www.lg.com or call;

1-800-243-0000
1-888-865-3026
1-888-542-2623

USA, Consumer User
USA, Commercial User
CANADA

www.lg.com

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LG LSSB2696BD User Manual Owner's MFL67262507 En

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