LINKSYS WIP310 Wireless-G IP Phone User Manual Book

LINKSYS LLC Wireless-G IP Phone Book

Manual

User Guide
Model No.
WIP310
IP Phone
Wireless-G
Voice
Wireless-G IP Phone
Copyright and Trademarks
Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and
certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks
of their respective holders.
How to Use this Guide
This User Guide has been designed to make understanding networking with the Wireless-G IP Phone easier than ever. Look for the following items when
reading this User Guide:
Warning: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or
other reproductive harm. Wash hands after handling.
This exclamation point means there is a caution or warning and is something that could damage your property or IP Phone.
This question mark provides you with a reminder about something you might need to do while using the IP Phone.
This checkmark means there is a note of interest and is something you should pay special attention to while using the IP Phone.
WIP310-UG-60905A BW
Wireless-G IP Phone
Table of Contents
Chapter 1: Introduction 1
Welcome 1
What’s in This User Guide? 2
Chapter 2: Getting to Know the Wireless-G IP Phone 3
The Bottom Panel 3
The Front Panel 4
The Side Panel 5
The Back Panel 6
Chapter 3: Installing and Using the Wireless-G IP Phone 7
Overview 7
Charging the IP Phone’s Battery 8
Setting up the Wireless-G IP Phone 9
Using the Wireless-G IP Phone 16
Chapter 4: Configuring the Wireless-G IP Phone 17
Home Screen 17
Status 18
Main Menu 18
Phonebook 18
Call Log 19
E-mail 20
Speed Dial 22
Profile 22
Settings 28
Tools 33
Chapter 5: Using the Web-Based Utility 35
Overview 35
How to access the web-based utility 35
Wireless-G IP Phone
Phonebook 37
E-mail 38
Network Profile 39
SIP 41
Settings 42
Upload 45
Upgrade 46
Password 47
Reboot 47
Appendix A: Troubleshooting 49
Common Problems and Solutions 49
Frequently Asked Questions 54
Appendix B: Glossary 55
Appendix C: Specifications 59
Appendix D: Warranty Information 61
Appendix E: Regulatory Information 63
Appendix F: Contact Information 77
Wireless-G IP Phone
List of Figures
Figure 3-1: Enter Phone Password9
Figure 3-2: Profile menu9
Figure 3-3: Profile menu - SIP Account10
Figure 3-4: SIP Account menu - Edit10
Figure 3-5: Edit SIP Account Settings10
Figure 3-6: Edit SIP Account - Advanced10
Figure 3-7: Advanced menu11
Figure 3-8: Profile menu11
Figure 3-9: Profile menu - Network Profile11
Figure 3-10: Profile - Network Profile12
Figure 3-11: Edit Network Security12
Figure 3-12: Edit Network Security - Wireless Settings12
Figure 3-13: ESSID menu - Site Survey12
Figure 3-14: ESSID menu - New ESSID13
Figure 3-15: Wireless Settings menu13
Figure 3-16: Wireless - Security13
Figure 3-17: Security menu14
Figure 3-18: Edit Network Profile menu14
Figure 3-19: Edit menu - Account Choice14
Figure 3-20: Select default SIP Account15
Figure 3-21: Account Reg. - On15
Figure 3-22: Profile Options - Auto Detect15
Figure 3-23: Auto Detect - On15
Figure 3-24: Home screen15
Figure 5-1: Wireless Network Status36
Figure 5-2: Phonebook List37
Figure 5-3: Phonebook Edit37
Figure 5-4: E-mail Account List38
Figure 5-5: Configure E-mail Account38
Figure 5-6: Network Profile List39
Figure 5-7: Wireless Network Settings40
Figure 5-8: SIP Account List41
Figure 5-9: SIP Setting41
Figure 5-10: Settings42
Figure 5-11: Upload45
Figure 5-12: Upgrade46
Figure 5-13: Password47
Figure 5-14: Reboot47
Wireless-G IP Phone
1
Chapter 1: Introduction
Welcome
Chapter 1: Introduction
Welcome
Thank you for choosing the Linksys Wireless-G IP Phone. Whether you are at home or in your office, this phone lets you use your broadband connection to
make phone calls.
How does the IP Phone do this? It connects to your wireless router or access point to receive telephone service through your cable or DSL Internet
connection.
But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources and making voice calls using your high-speed
Internet connection. You’ll be able to make phone calls using the account you set up with your Internet phone service provider while surfing the Internet on
your computer. So, networks not only are useful in homes and offices, but also can be fun.
Use the instructions in this User Guide to help you set up and configure the IP Phone after you have created an account with your Internet phone service
provider. These instructions should be all you need to get the most out of the Wireless-G IP Phone.
Note: For information about your Internet phone service, refer to the materials provided by your Internet phone service provider.
Wireless-G IP Phone
2Chapter 1: Introduction
What’s in This User Guide?
What’s in This User Guide?
This guide covers installing, configuring, and troubleshooting the Wireless-G IP Phone.
Chapter 1: Introduction
Describes the IP Phone’s applications and this User Guide.
Chapter 2: Getting to Know the Wireless-G IP Phone
Describes the physical features of the IP Phone.
Chapter 3: Installing and Using the Wireless-G IP Phone
Explains how to install and use the IP Phone.
Chapter 4: Configuring the Wireless-G IP Phone
Discusses how to configure the IP Phone’s settings.
Chapter 5: Using the Web-Based Utility
Explains how to configure the IP-Phone using the Web-Based Utility.
Appendix A: Troubleshooting
Describes potential problems and solutions, as well as frequently asked questions, regarding use of the IP Phone.
Appendix B: Glossary
Gives a brief glossary of terms frequently used in networking.
Appendix C: Specifications
Provides technical specifications for the IP Phone.
Appendix D: Warranty Information
Provides warranty information for the IP Phone.
Appendix E: Regulatory Information
Provides regulatory information regarding the IP Phone.
Appendix F: Contact Information
Provides contact information for a variety of Linksys resources, including Technical Support.
Wireless-G IP Phone
3
Chapter 2: Getting to Know the Wireless-G IP Phone
The Bottom Panel
Chapter 2: Getting to Know the Wireless-G IP Phone
The Bottom Panel
The IP Phone’s USB mini-B port is located on the bottom panel of the Phone. Use the USB mini-B port to connect the included AC adapter to the IP Phone to
charge its battery.
USB mini-B Port
Wireless-G IP Phone
4Chapter 2: Getting to Know the Wireless-G IP Phone
The Front Panel
The Front Panel
The IP Phone’s buttons and their functions are described in the table below:
Icon Button Name Function
Soft Keys Press the Soft Keys to select menu items directly above the Soft Keys.
Navigation Button Move the Navigation button up or down to scroll through menus and settings.
You can also press the Navigation button to select a highlighted menu item or
setting.
Place/Receive
Call Button
Press the Place/Receive Call button to make or receive Internet phone calls.
Power/ End
Call Button
Press the Power/End Call button to end an Internet phone call, or press and
hold the Power/End Call button for two seconds to Turn the Phone on or off.
You can also press the Power/End Call button to quickly exit a menu and
return to the Home screen.
Clear Button Press the Clear button to erase characters when you are entering information
into the Phone. If you need to erase a large number of characters, press and
hold the Clear button until all of the characters are erased.
Numeric Keypad Press the keys on the Numeric Keypad to enter letters and numbers in the
Phone. When entering text, press the keys until the letter you want is
displayed on the LCD screen. To switch from entering letters to numbers,
press the left Soft Key. (To enter special characters, press the * [Star] or 1
keys until the character is displayed on the LCD screen.)
Wireless-G IP Phone
5
Chapter 2: Getting to Know the Wireless-G IP Phone
The Side Panel
The Side Panel
The IP Phone’s Headset jack is located on the side panel of the Phone. Use it to connect a headset for hands-free operation.
Headset Jack
Wireless-G IP Phone
6Chapter 2: Getting to Know the Wireless-G IP Phone
The Back Panel
The Back Panel
The IP Phone’s battery compartment is located on the back panel of the IP Phone. For directions on how to insert the battery, refer to
“Chapter 3: Installing and Using the Wireless-G IP Phone”.
Battery compartment
Wireless-G IP Phone
7
Chapter 3: Installing and Using the Wireless-G IP Phone
Overview
Chapter 3: Installing and Using the Wireless-G IP Phone
Overview
This chapter provides instructions for first-time installation and basic use of the IP Phone. Follow the steps below
to get started. Once you have finished configuring the phone you will be able to make and receive Internet phone
calls.
Inserting and Charging the Phone’s Battery
1. Remove the battery compartment cover by sliding it downwards.
2. Insert the battery with the metal contacts facing the contacts at the bottom of the battery compartment.
3. Replace the battery cover by sliding it upwards until it clicks into place.
Metal Contacts Battery
Wireless-G IP Phone
8Chapter 3: Installing and Using the Wireless-G IP Phone
Charging the IP Phone’s Battery
Charging the IP Phone’s Battery
1. Connect the small end of the included AC power adapter to the USB mini-B port on the bottom of the IP
Phone.
2. Plug the other end of the adapter into a standard electrical outlet.
You see a charging indicator on the LCD screen
When the Battery charging indicator remains solid blue, the battery is fully charged and ready for use.
When the battery is fully charged, proceed to “Setting up the Wireless-G IP Phone”.
Note: Allow the battery to charge for eight hours before initial use.
USB mini-B port
Wireless-G IP Phone
9
Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
Before you begin, make sure you have an active Internet connection and your SIP account information provided
by your Internet phone service provider.
1. Press the Power (receiver button on right-hand side) button to turn on the Phone.
2. You may need to enter your password. Use the keypad to enter the password (default password is USER).
3. When you are finished entering a password, press the Navigation button to save it.
4. If you do not need to enter a password, then press the Menu Soft Key.
5. Scroll to Profile and press the Select Soft Key to enter the profile configuration menu.
Note: The Phone automatically dims and turns off the LCD display when the Phone is not in
use. If this happens while you are configuring the Phone, press any key to turn the display
back on and continue configuring the Phone.
Figure 3-1: Enter
Phone Password
Figure 3-2: Profile
menu
Wireless-G IP Phone
10 Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
6. Scroll to SIP Account, then press the Select Soft Key to enter the SIP Account menu.
7. Press the Option Soft Key, then press the Select Soft Key to edit the default SIP account
8. From the Edit menu, highlight each setting your service provider requires you to change, then press the
Select Soft Key to change the setting. When you are finished changing a setting, press the Navigation
button to save your changes.
9. If you need to change a setting that does not appear on the Edit screen, scroll to Advanced, then press the
Select Soft Key to enter the Advanced menu.
Figure 3-3: Profile
menu - SIP Account
Figure 3-4: SIP Account
menu - Edit
Figure 3-5: Edit SIP
Account Settings
Figure 3-6: Edit SIP
Account - Advanced
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Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
10. Highlight each setting your service provider requires you to change, then press the Select Soft Key to
change the setting. When you are finished changing the setting, press the Navigation button to save your
changes.
11. When you are finished making changes in the advanced settings menu, press the Back Soft Key until you
return to the Profile menu.
12. Highlight Network Profile, then press the Select Soft key to enter the Network Profile menu.
13. Highlight the network profile that matches the type of security you are using for your wireless network and
press the Option Soft Key to enter the Profile Options menu. If you do not have security enabled on your
wireless network, highlight OPEN.
Note: The profiles listed are default network profiles and can be deleted or renamed. If the
security you are using for your network is not listed, then you can edit any of these profiles to
match your netowork’s policy.
Figure 3-8: Profile
menu
Figure 3-7: Advanced
menu
Figure 3-9: Profile
menu - Network Profile
Wireless-G IP Phone
12 Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
14. Press the Select Soft Key to edit the network profile.
15. Highlight Wireless Settings, then press the Select Soft Key to enter the Wireless Settings menu.
16. Highlight ESSID, then press the Select Soft Key to enter the ESSID menu.
17. Highlight Site Survey, then press the Select Soft Key to scan for your wireless network.
You see a list of wireless networks in range of the IP Phone. Highlight your wireless network’s ESSID in the
list, then press the Navigation button to select it.
Figure 3-10: Profile -
Network Profile
Figure 3-11: Edit Network
Security
Figure 3-12: Edit
Network Security -
Wireless Settings
Figure 3-13: ESSID
menu - Site Survey
Wireless-G IP Phone
13
Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
18. If you do not see your wireless network’s ESSID in the list, your wireless network may not be set to
broadcast its ESSID.
To enter the ESSID manually, press the Back Soft Key to return to the ESSID menu, highlight New ESSID,
then press the Navigation button to edit the ESSID.
When you are finished entering the ESSID, press the Navigation button to save it.
19. Press the Back Soft Key until you return to the Wireless Settings menu.
20. Highlight Security, then press the Navigation button to enter the Security menu.
Figure 3-14: ESSID
menu - New ESSID
Figure 3-15: Wireless
Settings menu
Figure 3-16: Wireless -
Security
Wireless-G IP Phone
14 Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
21. Highlight the type of security you have enabled on your wireless network and press the Navigation button
to select it. Then change the settings to match your wireless network.
If you do not have security enabled on your wireless network, select OPEN.
22. When you are finished reconfiguring the wireless security settings, press the Back Soft Key until you
return to the Edit menu.
23. Highlight Account Choice and press the Select Soft Key to enter the Account Choice menu.
Note: You can view the security settings for your network by connecting to the router’s
configuration utility. If you are unsure about your security policy, contact your network
administrator.
Figure 3-17: Security
menu
Figure 3-18: Edit
Network Profile menu
Figure 3-19:
Edit menu - Account
Choice
Wireless-G IP Phone
15
Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone
24. Press the Navigation button to assign the default SIP account to the current network
profile.
25. Highlight On, then press the Navigation button to activate the SIP Account.
26. Press the Back Soft Key twice so that the Profile Options menu displays. Scroll down
to Auto Detect and press the Select Soft Key.
27. Select On and press the Navigation key. Auto Detect must be turned on in order for the phone to use the
network profile.
28. Press the Back Soft Key until you return to the Phone’s home screen.
29. If you are successfully connectected to the network, the ESSID displays on the home screen. For example,
Linksys1, is the ESSID in Figure 3-24.
Installation is complete. Proceed to the next section, “Using the Wireless-G IP Phone.
Figure 3-20: Select
default SIP Account
Figure 3-21:
Account Reg. - On
Figure 3-22: Profile
Options - Auto Detect
Figure 3-23: Auto
Detect - On
Figure 3-24: Home
screen
Wireless-G IP Phone
16 Chapter 3: Installing and Using the Wireless-G IP Phone
Using the Wireless-G IP Phone
Using the Wireless-G IP Phone
To make a call, enter the phone number you want to dial, then press the Call button. To answer an incoming call,
press the Accept Soft Key or the Call button. To disconnect from a call, press the End Call button. When you’re
on a phone call, you can select the following options:
For additional information about your Wireless-G IP Phone, proceed to
“Chapter 4: Configuring the Wireless-G IP Phone.
Option Description
Hold Press the Hold Soft Key to place a call on hold. To return to the call, press
the Resume Soft Key.
Mute Press the Navigation button to mute the Phone’s microphone. To unmute
the Phone’s microphone, press the Navigation button again.
OnHook Press the OnHook Soft Key to end a call.
Volume
Move the Navigation button up or down to adjust the call volume, then
press the Navigation button to save the new volume level or the Back Soft
Key to cancel.
End To disconnect from a call, press the End Soft Key.
Wireless-G IP Phone
17
Chapter 4: Configuring the Wireless-G IP Phone
Home Screen
Chapter 4: Configuring the Wireless-G IP Phone
Home Screen
The home screen displays a variety of information about the IP Phone. The table below displays a list of icons and definitions that appear on the home screen.
Note: The IP Phone may be configured more easily using your PC. Please see Chapter 5: Using the Web-Based Utility for more
information.
Icon Description
Signal Strength: Indicates the signal strength of the access point you’re IP Phone is connected to.
Message: Indicates that you have received a new message.
In Call/Call Forward: Indicates that you are on a call or forwarding a call.
Network Encryption: Indicates that you are connected to an access point that has encryption
enabled.
SIP Registered/Not Registered: Indicates the status of the IP Phone’s connection to a SIP server.
Ring Mode (Silent/Ring/Vibrate/Ring+Vibrate): Indicates the ring mode that’s currently enabled.
Alarm: Indicates that the alarm you set is going off.
Battery Level: Indicates the amount of battery power you have remaining.
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18 Chapter 4: Configuring the Wireless-G IP Phone
Status
Status
Press the Status Soft Key on the Phone’s home screen to access the current settings of the IP Phone.
Main Menu
Press the Menu Soft Key on the Phone’s home screen to enter the Main menu. Refer to the sections below for information on the options available in the Main
Menu.
Phonebook
The Phonebook can store and display up to 200 contacts. To view a contact’s information, highlight the contact, then press the Navigation button. To call the
contact, press the Call button, then press the Call Soft Key. Refer to the table below for a list of options available in the Phonebook:
Option Description
Wireless The wireless settings used by the Phone including
•BSSID: The MAC address of the access point that the phone is connected to.
IP Address: The address used to identify the Phone on the wireless network.
MAC Address: The unique address that a manufacturer assigns to the phone.
SIP Phone The service provider settings for the Phone including
SIP Server: The SIP Server address that the Phone is connected to.
•User Agent: The name that the phone uses to identify itself with the SIP Server.
Status: Displays as “Registered” when the Phone is registered with an Internet Telephone
Service Provider (ITSP).
Wireless-G IP Phone
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Chapter 4: Configuring the Wireless-G IP Phone
Call Log
Call Log
The IP Phone keeps a list of the calls you’ve recently missed, dialed, and received. Refer to the table below for a list of options available in the Call Log:
To get more information about a call in your call log, highlight the call, then press the Navigation button to display date and time information for the call.
Refer to the table below for a list of options available in the Missed Calls, Dialed Calls, and Received Calls menus:
Option Description
Search Search for a contact by name.
Edit Edit the currently selected contact.
Delete Delete the currently selected contact.
New Add a new contact.
Option Description
Missed Calls Displays a list of calls you’ve recently missed.
Dialed Calls Displays a list of calls you’ve recently dialed.
Received Calls Displays a list of calls you’ve recently received.
Delete All Clears all call lists.
Option Description
Save Add additional information about a caller and save the contact information to your Phonebook.
Del Record Delete the current caller from the call log.
Del All Missed/
Dialed/Received
Clear all of the calls in the call list you’re viewing.
Wireless-G IP Phone
20 Chapter 4: Configuring the Wireless-G IP Phone
E-mail
E-mail
The IP Phone’s built-in e-mail client allows you to send and receive messages using your POP3 e-mail account.
Configuring Your Account
1. If necessary, press the Menu Soft Key, scroll to E-mail, then press the Navigation button to enter the E-mail menu.
If an e-mail account has not been configured, you see the New account menu.
2. Enter the information provided by your e-mail service.
3. When you have finished configuring your e-mail account information, press the Back Soft Key until you see the Option menu.
4. Scroll to Activate, press the Navigation button, then press the OK Soft Key to activate the e-mail account. When an e-mail account is already configured,
access the Option menu by selecting Account Settings from the E-mail main menu. Then select the account and and select the Option Soft Key.
5. Press the Back Soft Key until you see the E-mail menu.
Using the E-mail Client
Refer to the table below for a list of options available in the E-mail menu:
Note: Not all e-mail services support POP3. Contact your e-mail service provider for more information about POP3 settings and support.
Option Description
Write New Compose a new e-mail message. Press the Navigation button to create a new e-mail message,
then enter a Subject, the Recipients, and Content of the message. When you are finished editing
your e-mail, select Send Mail or Save To Draft to save the message to the draft folder.
Wireless-G IP Phone
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Chapter 4: Configuring the Wireless-G IP Phone
E-mail
Receive Receive new e-mail messages. To save power, the phone only checks e-mail messages when you
use the Receive option in the e-mail client.
Inbox Access e-mail messages you’ve received. To read a message, highlight the message you want to
read, then press the Navigation button to view it. When you are viewing a message, you can press
the Option Soft Key to select the following options:
Reply: Allows you to quickly reply to e-mail messages.
Reply with Log: Allows you to quickly reply to e-mail messages with a history of the original E-
mail.
Forward: Allows you to quickly edit and send an e-mail to other contacts or save it as a draft.
Delete: Allows you to delete the current message from your Inbox.
Clear Inbox: Allows you to delete all of the e-mail messages in your Inbox.
Outbox View e-mail messages that you’ve sent. To view information about when an e-mail was sent,
highlight the e-mail you want information about, then press the Navigation button. When you are
viewing a sent e-mail message, you can press the Option Soft Key to select the following options:
Edit: Allows you to quickly edit a sent message and send it to other contacts or save it as a draft.
Delete: Allows you to delete the current message from your Outbox.
Clear Outbox: Allows you to delete all of the e-mail messages in your Outbox.
Draft View e-mail messages that you’ve saved as drafts. To view a draft, highlight the e-mail you want to
view, then press the Navigation button. When you are viewing a draft, you can press the Option
Soft Key to select the following options:
Edit: Allows you to quickly edit a sent message and send it to other contacts or save it as a draft.
Delete: Allows you to delete the current message from your Draft folder.
Clear Draft: Allows you to delete all of the messages in your Draft folder.
Account
Settings
Allows you to activate, edit, and delete your e-mail account settings.
Option Description
Wireless-G IP Phone
22 Chapter 4: Configuring the Wireless-G IP Phone
Speed Dial
Speed Dial
The Speed Dial menu allows you to assign up to nine phone numbers you frequently call to the number keys on the phone. Follow the steps below to assign
a contact to your Speed Dial list.
1. From the Home screen, press the Menu Soft Key, scroll to Speed Dial, then press the Navigation button to enter the Speed Dial menu.
2. Highlight the number your would like to assign a contact’s phone number to.
3. Press the Option Soft Key to view the contacts in your Phonebook.
4. Highlight the contact you want to assign to the speed dial location, then press the Navigation button.
If the contact you selected has more than one phone number stored in your Phonebook, you see another screen with a list of numbers for that contact.
Highlight the number you want to assign to the speed dial location, then press the Navigation button.
5. Press the Back Soft Key until you return to the main Speed Dial menu.
Profile
The Profile menu lets you make changes to your SIP accounts, network profiles, roaming options, and profile password. From this menu, you can also access
SecureEasySetup. Refer to the sections below for the options available in the Profile menu. Some options are only available if you are a service provider or an
administrator to the phone.
Network Profile
The Network Profile menu lets you assign up to six wireless access points for your IP Phone to connect to. To view the details of a profile, press the
Navigation button. To edit a profile, highlight the network profile you would like to edit, then press the Option Soft Key. Refer to the table below for a list of
options available in the Profile Options menu:
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Chapter 4: Configuring the Wireless-G IP Phone
Profile
Editing a Network Profile
The Edit menu allows you to edit the currently selected network profile. Refer to the table below for a list of options available in the Edit menu:
Option Description
Edit Edit the current network profile.
Rename Change the current network profile’s name.
Delete Delete the current network profile.
Auto Detect Enable or disable the current network profile.
Move Move the current network profile up or down in the network profile list. The IP phone will try to
connect to all of the access points, in the order they appear in the network profile list, until it is able
to make a connection.
Option Description
Preview View a summary of the current network profile.
Wireless
Settings
Edit wireless network settings. Highlight Wireless Settings, then press the Select Soft Key to select
the following options:
ESSID: Lets you enter the wireless network’s ESSID or perform a site survey to view wireless
networks in range of the IP Phone.
Data Rate: Lets you specify the data rate of the wireless network. If you don’t know the data rate,
select Auto.
Security: Lets you configure the wireless security settings of the Phone.
Wireless-G IP Phone
24 Chapter 4: Configuring the Wireless-G IP Phone
Profile
SIP Account (Admin only)
The SIP Account menu lets you create up to six SIP accounts to use with the IP Phone. To view the details of an account, press the Navigation button. To edit
a SIP account, highlight the account you would like to edit, press the Option Soft Key, then press the Select Soft Key to edit the account. Refer to the table
below for a list of options available in the Edit menu:
IP Settings Select from the following IP modes:
Fixed IP: Allows you to manually enter IP settings for the IP Phone.
DHCP: Allows you to use DHCP to acquire IP settings for the IP Phone.
PPPoE: Allows you to use PPPoE to acquire IP settings for the IP Phone.
Account Choice Assign a SIP account to a network profile.
NAT Settings Set STUN server options. Press the Select Soft Key to select from the following options:
NAT Solution: Allows you to enable or disable STUN services.
NAT Timer: Allows you to change the interval of time the phone waits between communication
sessions with the STUN server.
STUN Address: Allows you to enter the address of the STUN server you want the phone to use.
STUN Port: Allows you to enter the network port of the STUN.
Option Description
Preview View a summary of the current SIP account.
Phone Number Enter your Internet phone number.
Auth. ID Enter your Internet phone service account’s authorization id.
Auth. Password Enter your Internet phone service account’s authorization password.
SIP Domain Enter your Internet phone service provider’s SIP domain.
Option Description
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25
Chapter 4: Configuring the Wireless-G IP Phone
Profile
To rename a SIP account, highlight the account you would like to rename, press the Option Soft Key, highlight Rename, then press the Select Soft Key to
rename the SIP account. To delete a SIP account, highlight the account you would like to delete, press the Option Soft Key, highlight Delete, press the Select
Soft Key, then press the OK Soft Key to delete the SIP account.
Roaming
The Roaming menu allows you to set specific parameters for roaming from one wireless access point to another. Refer to table below for a list of options
available in the Roaming menu:
Proxy Address Enter the address of your Internet phone service provider’s SIP proxy server.
Advanced Make advanced changes to the SIP account. Press the Select Soft Key to select from the following
advanced options:
Proxy Port: Allows you to enter the network port of your Internet phone service provider’s
proxy server.
Outbound Address: Allows you to enter the address of your Internet phone service provider’s
outbound server.
Outbound Port: Allows you to enter the network port of your Internet phone service’s
outbound server.
Local Port: Allows you to enter the local network port the IP Phone uses.
Reg. Timer (sec): Allows you to change the amount of time the IP Phone waits between
registration attempts with the SIP server.
Codec: Allows you to select Auto, G.711a, G.729a, or G.711u as the codec the phone uses for
encoding and decoding audio.
Pkt Time(ms): Allows you to change the audio packet size.
OutBand DTMF: Allows you to enable or disable out-of-band DTMF.
Option Description
Wireless-G IP Phone
26 Chapter 4: Configuring the Wireless-G IP Phone
Profile
Auto Provisioning (Admin only)
Service Providers use the Auto Provisioning feature to automatically configure and update their customer’s IP Phones remotely and without involving the user.
If your Internet phone service provider uses Auto Provisioning, then enter settings in this menu.
Option Description
Roam Metric Specify an RSSI (Received Signal Strength Indication) value to begin a roaming scan.
Roam Delta Specify the RSSI threshold for target access points to join.
NProbes Specify the number of probes per channel to send when scanning.
Active Time Specify the amount of time spent on each channel when scanning.
Home Time Specify the amount of time spent on the home channel between scans.
Option Description
Resync on
Reset
If set to On, the phone resyncs with the SIP configuration file upon startup.
Resync Periodic Specifies the time in seconds that the phone waits before sending the next resync request.
Accepted values are from 200 to 604800 seconds. You can disable this option by setting it to 0.
Random Delay Specifies the amount of random time that will be added to the resync time period. This delay is used
to avoid simultaneous requests to a provisioning server. Accepted values are from 0 to 300.
File Address Specifies the URL of the provisioning server. Included in front of the URL is the password that was
used to encrypt the file. For example: $M http://192.168.1.1/settings.xml where $M is a variable that
represents the phone’s MAC address.
GPP General Purpose Profile (GPP) defines global variables used by the XML configuration file.
Encryption Type Encryption types include RC4 and DEC-CBC-256 that are used to encrypt the XML file.
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Chapter 4: Configuring the Wireless-G IP Phone
Profile
Secure Setup
The Secure Setup menu allows you to configure your IP Phone’s wireless network settings with the push of a button. If you have a Linksys wireless router or
access point that supports SecureEasySetup, you can use the Secure Setup feature to quickly and easily configure your IP Phone’s wireless network settings.
Before you begin, locate the SecureEasySetup or Cisco logo button on the wireless router or access point, then proceed to step 1. If you need help finding the
button on your wireless router or access point, refer to the on-screen User Guide included with the wireless router or access point.
1. Press the SecureEasySetup or Cisco logo button on the wireless router or access point.
2. When the SecureEasySetup or Cisco logo begins to flash, press the Select Soft Key, then press the Yes Soft Key run SecureEasySetup.
3. When you see the Save Configuration message appear on the screen, press the Save Soft Key.
4. Select the Profile you would like to save the new wireless configuration settings to, then press the Save Soft Key.
Note: You can also press and hold the Clear button to quickly access the Secure Setup feature from the IP Phone’s home screen.
When you see the Run SES message appear on the screen, press the Yes Soft Key.
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28 Chapter 4: Configuring the Wireless-G IP Phone
Settings
Settings
Use the Settings menu to make changes to select regional settings, set the date and time, and personalize your phone. Refer to the sections below for the
options available in the Settings menu.
Language
The Language menu allows you set the IP Phone’s display language. To change the language, highlight the language you would like the phone to use, then
press the Navigation button to save your setting.
Clock
The Clock menu allows you to set the IP Phone’s time and date settings. Refer to the table below for a list of options available in the Clock menu.
Option Description
Time Set the time displayed on the IP Phone’s home screen.
Date Set the date displayed on the IP Phone’s home screen.
Time Format Set the time’s display format to 12- or 24-Hour format.
Time Zone Set your local timezone.
Date Format Set the date display format.
Daylight
Savings
Enable or disable automatic Daylight Savings time adjustment.
Network Time Enable or disable the phone from updating the time from an NTP server.
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Chapter 4: Configuring the Wireless-G IP Phone
Settings
Alarm Clock
The Alarm Clock allows you to set an alarm to go off at a specified time. You can also set the alarm to go off once, daily, or weekly. Refer to the table below
for a list of options available in the Alarm Clock menu.
Call Settings
The Call Settings menu allows you to change all call related settings on the IP Phone. Refer to the table below for a list of options available in the Call Settings
menu.
Option Description
Alarm Time Set the time you want the alarm to go off at.
Mode Set the alarm to go off once, daily, or weekly.
Melody Set what tune the alarm will make.
Option Description
Call Waiting Enable or disable call waiting.
Call Forward Make changes to call forwarding settings. Press the Select Soft Key to select from the following call
forwarding options:
Forward Number: Allows you to enter a number to forward calls to.
Forward All: Allows you to forward all calls.
No Answer: Allows you to forward missed calls.
Busy: Allows you to forward calls when your phone is busy.
Cancel All: Allows you to cancel all call forwarding options.
Block Caller ID Enable or disable caller id blocking.
Refuse Private Block incoming calls from callers with a private caller id.
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30 Chapter 4: Configuring the Wireless-G IP Phone
Settings
Speed Dial
The Speed Dial menu allows you to change the way the phone’s speed dial function works. You can select Disable to disable speed dial, Ask to see a
confirmation screen before the phone dials a contact, or Dial to immediately dial a contact.
Sound Settings
The Sound Settings menu allows you to change the IP Phones speaker volume, ringer settings, and warning tones. Refer to the table below for a list of
options available in the Sound Setting menu.
Beep
Notification
Enable or disable the Beep Notification feature. When this feature is enabled, the phone will beep
every 50 seconds so that you can keep track of how long you’ve been on a call.
Hold Transfer Select SIP or DTMF Flash as the method used for transferring calls.
Regional Tone Set the Regional tone setting to North America or Japan.
Option Description
Speaker Volume Set the IP Phone’s speaker volume.
Ring Tone Set the IP Phone’s ring tone and volume. Press the Select Soft Key to select from the following
options. Default Ring Tone are melodies that came with the Phone. Personal Melody are tones you
uploaded to the Phone using the web-based utility.
Melody: Allows you to set the IP Phone’s ring tone.
Ring Volume: Allows you to adjust the IP Phone’s ringer volume.
Ring Mode Set the IP Phone’s ring mode to Silent, Ring, Vibrate, or Ring + Vibrate.
Warning Tone Enable or disable the IP Phone’s warning tones, such as low battery.
Open/Close
Tone
Enables start and shutdown tones for the IP Phone.
Option Description
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Chapter 4: Configuring the Wireless-G IP Phone
Settings
Display Settings
The Display Settings menu allows you to customize the IP Phone’s display. Refer to the table below for a list of options available in the Display Settings menu.
Keypad
The Keypad menu allows you to customize the IP Phone’s keypad settings. Refer to the table below for a list of options available in the Keypad menu.
Option Description
Wallpaper Change the picture displayed on the home screen. Default Wallpaper is wallpaper that came with
the Phone. Personal Wallpaper is wallpaper you uploaded to the Phone using the web-based utility.
Greeting Change the message displayed on the home screen.
LCD Off Time Change the amount of time it takes for the IP Phone to turn off its LCD when the phone is not in use.
LCD Brightness Change the brightness of the LCD screen.
Config. Tip Enable or disable configuration tips.
Option Description
Keypad Lock Lock the IP Phone’s keypad. To unlock the keypad, press the Left Soft Key then press the *(Star)
key.
Key Tone Enable or disable the IP Phone’s key tones.
Key Backlight Enable or disable the IP Phone’s key backlight.
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32 Chapter 4: Configuring the Wireless-G IP Phone
Settings
Personal Settings
The Personal Settings menu lets you view and delete the wallpapers and sounds that you have uploaded onto the Phone using the web-based utility. You may
also view and delete the recordings you have saved using the Voice Recorder.
Password Settings
You can select to password protect the IP Phone and change the Phone’s password. The default password is USER.
Option Description
Wallpaper Sets the background for your home screen.
Melody Sets the sound for turning on and off the IP Phone.
Voice Recorder Record sound and keep a list of your recordings. Press the Select Soft Key and select from the
following options.
Record: Highlight the Record selection and speak into the phone to record voice.
Recording List: Contains a list of all saved recordings. Replay the recording or press the Option
Soft Key to view additional options for the recording.
Option Description
Passwd Protect To protect the Phone with a password, highlight On and press the Navigation button.
Passwd Change To change the password, enter the old password first (default is USER) and then the new password.
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Chapter 4: Configuring the Wireless-G IP Phone
Tools
Tools
Use the Tools menu to view information about your IP Phone and network status.
Option Description
Signal Quality Provides wireless network information including signal quality and data rate.
Site Survey Displays a list of access points that are available for your phone to connect to. Select the
Navigation button to access status information about each access point. Select the
Renew Soft Key to update the survey results.
Statistics Displays the Phone’s network usage statistics.
Battery View the Phone’s battery status.
Ping Lets you enter an IP address and ping another device.
Version Displays information about the Phone, including firmware version, when it was built, and
how much memory it contains.
Upgrade Upgrade the IP Phone’s firmware.
Back to
Default
Reset all of the Phone’s settings back to their factory defaults.
Restart Soft reset of the Phone.
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34 Chapter 4: Configuring the Wireless-G IP Phone
Tools
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35
Chapter 5: Using the Web-Based Utility
Overview
Chapter 5: Using the Web-Based Utility
Overview
For your convenience, you can use the web-based utility on your PC to view, change, or edit the most commonly
used features of your IP Phone.
How to access the web-based utility
1. To start, you will need the IP phone’s IP address. From the phone’s home screen press the Status soft key.
The next screen will display the Phone Status. Item 2 is the IP address. Note the address. If you use a Static
IP, the address will stay the same. If you use DHCP, the IP address may change every time you turn on the
phone.
2. On a computer that is connected to the same network as the phone, launch Internet Explorer. In the Address
field, enter http://<IP address> where the IP address is the WiFi Phone’s IP address that you obtained in
step 1. Press Enter.
Note: Your phone must be set to its home screen to use the web-based utility. You can
make choices from either the phone or the PC, but not both at the same time. If your phone
is not on the home screen, the message: Phone Cfg file locked by: xxxxxx will display on
the PC when you select an option.
Note: To access the web-based utility, your phone and computer must be on the same
network.
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36 Chapter 5: Using the Web-Based Utility
How to access the web-based utility
3. You will see the Wi-Fi Phone login screen. Enter the IP Phone’s Username and Password. Click
Submit. You will log in to the Status screen and can select any of the tabs to add or change phone
setting information.
The default User Name is admin and the Admin password is admin, but may change if you have
an ITSP.
Status
Click the Status tab to view the IP phone’s IP address, Mac address, ESSID and BSSID.
Note: To make a selection or confirm an entry, you must click on the option at the
bottom of the screen. Pressing the Enter key will not confirm your selection(s).
Figure 5-1: Wireless Network Status
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Chapter 5: Using the Web-Based Utility
Phonebook
Phonebook
The Phonebook stores and displays up to 200 contacts.
Phonebook List
Access a list of all of your contacts and numbers. To edit a contact, click the contact’s Name. To create
a new phonebook entry, click New. Click Clear All to clear all phone entries from the Phone.
Phonebook Edit
When you click either the contact’s name or the New button from the Phonebook List, The Phonebook
Edit screen displays. Enter the following optional information for your contact.
Click Save Settings to save the information. You can also click Delete to delete the contact or Cancel
Settings to cancel all settings that you have not yet saved. If your IP phone is on, the new contact
information displays immediately and can be edited either in the Phone or on your PC.
After you select Save Settings, a message that reads Settings Saved Successfully appears at the top
of the screen. Click the Phonebook tab to add another entry.
Option Description
Name The contact’s name.
E-mail The e-mail address for the contact.
Ring Tone Stores a specific ring tone for the contact.
Number 1-5 Stores up to five different phone numbers for the contact.
Speed Dial 1-5 Sets speed dial numbers for each number. The Phone holds 9 speed dial numbers.
Type Choice 1-5 Sets the type for either Generic, Mobile, Office, Home, or FAX for each number.
Figure 5-3: Phonebook Edit
Figure 5-2: Phonebook List
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38 Chapter 5: Using the Web-Based Utility
E-mail
E-mail
The Phone’s built-in e-mail client lets you send and receive messages using your POP3 account.
E-mail Account List
You can create up to five different e-mail accounts. From the list, click Configure to set up a new
account. You can also remove or activate an existing e-mail account.
Account Setting
Enter an account name, your name, and the e-mail address for the new account.
POP3 Setting
Enter your POP3 settings including the incoming server address, port, user id, and password. You can
normally discover these settings from the specific e-mail program’s instructions.
SMTP Setting
Enter the outgoing server address, port, user id, and password.
Advanced Setting
Enter your reply address and signature information (optional). Click Reserve Mail to keep a copy of
your new mail on the remote POP3 server.
Click Save Settings to add this entry to your e-mail account list. Click Cancel Settings to cancel
information not already saved. Click the E-mail tab to return to the main E-mail screen. Figure 5-5: Configure E-mail Account
Figure 5-4: E-mail Account List
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Chapter 5: Using the Web-Based Utility
Network Profile
Network Profile
The Phone can connect to up to six wireless routers (or access points). You need to obtain the
connection settings from the router to configure the settings in this section.
Network Profile List
The Network Profile List displays up to six wireless access points for the Phone to connect to,
including the active account. Only one account at a time can be active. Use the green arrow to move
an option down the list, or the blue arrow to move an option upwards. To confirm the change, click Go.
To configure the access point, click Configure in the corresponding access point’s row and the
Wireless Network Settings screen opens.
Note: If you use the web-based utility to change to a new network, the Phone will
switch to the new network. You must log in to the web-based utility again with a
computer on the new network.
Figure 5-6: Network Profile List
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40 Chapter 5: Using the Web-Based Utility
Network Profile
Wireless Network Settings
Once you click Configure, the Wireless Network Settings option displays. Use the settings from the
router you are using to continue this section. Enter a profile name, ESSID, and Data Rate of the router.
IP Settings
Choices are DHCP, Fixed IP, or PPPoE.
NAT Settings
For the NAT Settings you can Disable the NAT Solution or select STUN server options.
Security Settings
You can select the type of Security Settings you want to use, including OPEN, or one of several WEP or
WPA options.
Certification Settings
You can upload the Certification Settings, including CA Cert., User Cert., and Private Key.
SIP Account Settings
SIP Account Settings can be selected on this screen. Click Go to configure or remove these accounts.
Figure 5-7: Wireless Network Settings
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Chapter 5: Using the Web-Based Utility
SIP
SIP
You can assign up to six SIP accounts to your IP Phone. The Account List option displays first.
Account List
The Account List displays the configured accounts and which ones are active. You can configure or
remove a SIP account. When you click Configure, the SIP Setting screen opens. To edit a SIP account,
click on Configure. To remove a SIP account, click on Remove. Click on Save Settings to confirm your
choices.
Auto Provisioning
To use the Auto Provisioning feature, check the Enable button. Supply the following information:
Enable, Resync on Reset, Resync Periodic (in seconds), Random Delay (in seconds), File Address, GPP,
or Encryption Type.
SIP Setting
You can add, change or edit the Internet phone service Account Name, Phone Number, Authentication
ID, Authentication Password, SIP Domain, Local Port, Proxy Address, Proxy Port, Outbound Address,
Outbound Port and Register Timer (in seconds). You can also select Codec options, Pkt (Packet) Time
(in milliseconds) and the Out of Band DTMF.
Figure 5-8: SIP Account List
Figure 5-9: SIP Setting
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42 Chapter 5: Using the Web-Based Utility
Settings
Settings
Set the Phone’s call, sound, display, and clock settings, and the phone protection.
Call Setting
Option Description
Call Waiting Check to enable Call Waiting, uncheck to disable.
Forward Number Enter a phone number or IP address to forward your calls to.
Forward All Check to send all incoming calls to the Forward Number.
No Answer Check to send calls to Forward Number when there is no answer on the IP phone.
Block Caller ID Select On to block caller id’s that you previously set up in the IP phone menu.
Refuse Private Select On to refuse calls that display Private Call as the User ID.
Busy Check to forward calls when your phone is busy.
Beep Notification Enable or disable the Beep Notification feature. When this feature is enabled, the phone
will beep every 50 seconds so that you can keep track of how long you’ve been on a call.
Hold Transfer Select SIP or DTMF Flash as the method used for transferring calls.
Regional Tone Set the Regional tone setting to North America or Japan.
Figure 5-10: Settings
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Chapter 5: Using the Web-Based Utility
Settings
Sound Settings
Display Settings
Option Description
Speaker Volume Set the IP Phone’s speaker volume.
Melody Choose one of the available ring tone melodies.
Ring Volume Set the IP Phone’s ring volume.
Ring Mode Set the IP Phone’s ring mode to Silent, Ring, Vibrate, or Ring + Vibrate.
Warning Tone Check to enable the IP Phone’s warning tones, such as low battery.
Start Tone Set a tone to use when the Phone powers on.
Shutdown Tone Set a tone to use when the Phone powers off.
Alarm Melody Set a tone that will be used for the alarm.
Option Description
LCD Off Time Change the amount of time it takes for the IP Phone to turn off its LCD when the phone is not
in use.
Wallpaper Change the picture displayed on the home screen.
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44 Chapter 5: Using the Web-Based Utility
Settings
Clock
Phone Protection
Check the Protect Phone Admin Access box to disable access to the SIP accounts and Auto
Provisioning.
Option Description
Daylight
Savings
Check to enable or uncheck to disable automatic Daylight Savings time adjustment.
Time Zone Set your local timezone.
Network Time Enable or disable the phone from updating the time from an NTP server.
Network Time
Server
Select the server for time settings.
New Network
Time Server
Enter a name for a secondary time server, in the event the Network Time Server is not
available.
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Chapter 5: Using the Web-Based Utility
Upload
Upload
Upload
Preview
Option Description
Melody Click Browse to locate the sound you want to use. Click Upload to load the music onto the
Phone.
Wallpaper Click Browse to locate the image you want to use. Click Upload to load the image onto the
Phone.
Option Description
Melody Select the sound from the drop-down list. Click Play to replay the sound on the PC, Delete to
delete this particular sound, or Delete All to delete all sounds currently loaded.
Wallpaper Select the image from the drop-down list. Click Show to display the image on the PC, Delete
to delete the image, or Delete All to delete all images.
Figure 5-11: Upload
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46 Chapter 5: Using the Web-Based Utility
Upgrade
Upgrade
Software
Active Firmware Upgrade
You can upgrade the Phone’s Firmware.
When you are finished, click Save Settings to save the new settings on this screen, or click Cancel
Settings to maintain the old settings.
Option Description
Active View the Active software application.
Inactive View the Inactive software application.
New Image Select a New software Image by typing in the address, or click Browse and locate the image.
Figure 5-12: Upgrade
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Chapter 5: Using the Web-Based Utility
Password
Password
This screen lets you change the password information of the Phone. Enter the new Username and/or
Password for the IP Phone. Click Save Settings to immediately change the password, or click Cancel
Settings to cancel.
Reboot
Click Go to Reboot the phone. Your saved information will not be lost.
Figure 5-13: Password
Figure 5-14: Reboot
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48 Chapter 5: Using the Web-Based Utility
Reboot
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Chapter 5: Using the Web-Based Utility
Reboot
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50 Chapter 5: Using the Web-Based Utility
Reboot
Wireless-G IP Phone
49
Appendix A: Troubleshooting
Common Problems and Solutions
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the
Wireless-G IP Phone. Read the description below to solve your problems. If you can't find an answer here, check
the website of your Internet phone service provider or the Linksys website at www.linksys.com/international.
Common Problems and Solutions
1. When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy signal.
Go through this checklist until your problem is solved:
Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the IP Phone by pressing and holding down the Power On/Off button for two seconds.
4. Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into
an electrical outlet.
5. Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.
6. Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power On/Off button for
two seconds.
7. Reboot one of your networked computers, and check for an active Internet connection.
8. Pick up the IP Phone and try your call again.
Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP
address of the IP Phone. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP),
69-69 (UDP), and 10000-20000 (UDP).
If you have a non-Linksys router, refer to its documentation for instructions.
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50 Appendix A: Troubleshooting
Common Problems and Solutions
If you have a Linksys router, then follow these instructions:
1. On one of your networked computers, open your web browser.
2. Access the Routers web-based utility by going to http://192.168.1.1 or the IP address of the
Router.
3. A login screen will appear. Leave the User Name field blank. Enter the Routers password (the
default is admin) in the Password field. Then click the OK button.
4. Click the Applications & Gaming tab, and then click the Port Range Forwarding tab.
5. For each port range you must specify, enter a different name in the Application field. Then enter the
number or range of external port(s) used by the IP Phone.
6. Select the protocol you will be using, UDP.
7. Enter the IP address of the IP Phone. For example, if the IP Phone’s IP address is 192.168.1.100, you
would enter 100 in the field provided.
8. Repeat steps 5-7 until you have entered all four port ranges for the IP Phone.
9. Check the Enable option for the port services you want to use.
10. When you have completed the configuration, click the Save Settings button.
Application Start and End Protocol IP Address Enable
Internet phone 1 5060 to 5061 UDP (IP address of IP Phone) X
Internet phone 2 53 to 53 UDP (IP address of IP Phone) X
Internet phone 3 69 to 69 UDP (IP address of IP Phone) X
Internet phone 4 10000 to 20000 UDP (IP address of IP Phone) X
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Appendix A: Troubleshooting
Common Problems and Solutions
2. When I’m on a telephone call, words are dropped intermittently.
Go through this checklist until your problem is solved:
Are you using a wireless router and cordless phone? If so, the router and cordless phone may be using
the same frequency and interfere with each other. Move the cordless phone farther away from the
router.
There may be heavy network activity, particularly if you are running a server or using a file sharing
program. Try to limit network or Internet activity during any Internet telephone call. For example, if you
are running a file sharing program, files may be uploading in the background even though you are not
downloading any files, so make sure you exit the program before you make an Internet phone call.
There may not be enough bandwidth available for your Internet phone call. You may want to test your
bandwidth using one of the bandwidth tests available online. If necessary, access your service account
at your Internet phone service provider’s website, and reduce the bandwidth requirements for your
service. For more information, refer to your Internet phone service provider’s website.
There may be too many wireless routers or access points in your location using the same broadcast
channel. Try changing the channel that your wireless router or access point uses; refer to the
documentation of your router or access point for instructions.
3. The IP Phone does not ring, and my calls automatically go to voicemail.
Go through this checklist until your problem is solved:
Check the ringer volume on the IP Phone, and make sure it is set to an audible level.
Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the IP Phone by pressing and holding down the Power On/Off button for two seconds.
4. Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into
an electrical outlet.
5. Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.
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52 Appendix A: Troubleshooting
Common Problems and Solutions
6. Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power On/Off button for
two seconds.
7. Reboot one of your networked computers, and check for an active Internet connection.
Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP
address of the IP Phone. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP),
69-69 (UDP), and 10000-20000 (UDP).
Note: By default, the IP Phone uses a dynamic IP address assigned by your router. For port forwarding,
you may need to assign a static IP address to the IP Phone. Contact your Internet phone service provider
for assistance.
If you have a non-Linksys router, refer to its documentation for instructions. If you have a Linksys router,
then follow these instructions:
1. On one of your networked computers, open your web browser.
2. Access the Routers web-based utility by going to http://192.168.1.1 or the IP address of the
Router.
3. A login screen will appear. Leave the User Name field blank. Enter the Routers password (the
default is admin) in the Password field. Then click the OK button.
4. Click the Applications & Gaming tab, and then click the Port Range Forwarding tab.
5. For each port range you must specify, enter a different name in the Application field. Then enter the
number or range of external port(s) used by the IP Phone.
6. Select the protocol you will be using, UDP.
7. Enter the IP address of the IP Phone. For example, if the IP Phone’s IP address is 192.168.1.100, you
would enter 100 in the field provided.
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Appendix A: Troubleshooting
Common Problems and Solutions
8. Repeat steps 5-7 until you have entered all four port ranges for the IP Phone.
9. Check the Enable option for the port services you want to use.
10. When you have completed the configuration, click the Save Settings button.
4. The power LED does not light up.
Go through this checklist until your problem is solved:
Remove the IP Phone’s battery from its compartment. Wait five seconds while the IP Phone resets itself.
Insert the battery and power on the IP Phone.
You may be using the wrong power adapter. Make sure the power adapter you are using is the one
included with the IP Phone.
5. I can not access the web-based utility.
This occurs because the computer the user is trying to access the phone with is not connected to the same
network as the phone. The solution is to have both the phone and the computer on the same network.
Application Start and End Protocol IP Address Enable
Internet phone 1 5060 to 5061 UDP (IP address of IP Phone) X
Internet phone 2 53 to 53 UDP (IP address of IP Phone) X
Internet phone 3 69 to 69 UDP (IP address of IP Phone) X
Internet phone 4 10000 to 20000 UDP (IP address of IP Phone) X
Wireless-G IP Phone
54 Appendix A: Troubleshooting
Frequently Asked Questions
Frequently Asked Questions
Can I make calls if my Internet connection is down?
No. Your high-speed Internet connection must be active when you make Internet phone calls.
Can I use the IP Phone to make a call and browse the Internet at the same time?
No. The IP Phone supports either calling or web browsing, not both at the same time. However, you can make
calls with the IP Phone while browsing the Internet on your computer. Please note that your web browsing may
affect the quality of your telephone call, depending on the amount of upstream data traffic passing through your
Internet connection.
Can I receive calls while my network is down?
You cannot directly receive calls while your network is down. However, your Internet phone service account may
allow you to forward calls to a different telephone number, such as a cellular phone number. For more
information, visit the website of your Internet phone service provider.
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Appendix B: Glossary
Appendix B: Glossary
This glossary contains some basic networking terms you may come across when using this product. For more advanced
terms, see the complete Linksys glossary at http://www.linksys.com/glossary.
Access Point - A device that allows wireless-equipped computers and other devices to communicate with a wired network.
Also used to expand the range of a wireless network.
Ad-hoc - A group of wireless devices communicating directly with each other (peer-to-peer) without the use of an access
point.
Bandwidth - The transmission capacity of a given device or network.
Bit - A binary digit.
Boot - To start a device and cause it to start executing instructions.
Broadband - An always-on, fast Internet connection.
Browser - An application program that provides a way to look at and interact with all the information on the World Wide Web.
Byte - A unit of data that is usually eight bits long
Cable Modem - A device that connects a computer to the cable television network, which in turn connects to the Internet.
Default Gateway - A device that forwards Internet traffic from your local area network.
DHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows administrators to assign temporary IP
addresses to network computers by “leasing” an IP address to a user for a limited amount of time, instead of assigning
permanent IP addresses.
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DMZ (Demilitarized Zone) - Removes the Router's firewall protection from one PC, allowing it to be “seen” from the Internet.
DNS (Domain Name Server) - The IP address of your ISP's server, which translates the names of websites into IP addresses.
Domain - A specific name for a network of computers.
Download - To receive a file transmitted over a network.
DSL (Digital Subscriber Line) - An always-on broadband connection over traditional phone lines.
Dynamic IP Address - A temporary IP address assigned by a DHCP server.
Encryption - Encoding data transmitted in a network.
Ethernet - IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission
medium.
Firmware - The programming code that runs a networking device.
FTP (File Transfer Protocol) - A protocol used to transfer files over a TCP/IP network.
Full Duplex - The ability of a networking device to receive and transmit data simultaneously.
Gateway - A device that interconnects networks with different, incompatible communications protocols.
Half Duplex - Data transmission that can occur in two directions over a single line, but only one direction at a time.
HTTP (HyperText Transport Protocol) - The communications protocol used to connect to servers on the World Wide Web.
Infrastructure - A wireless network that is bridged to a wired network via an access point.
IP (Internet Protocol) - A protocol used to send data over a network.
IP Address - The address used to identify a computer or device on a network.
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Appendix B: Glossary
ISP (Internet Service Provider) - A company that provides access to the Internet.
LAN - The computers and networking products that make up your local network.
MAC (Media Access Control) Address - The unique address that a manufacturer assigns to each networking device.
Mbps (MegaBits Per Second) - One million bits per second; a unit of measurement for data transmission.
Network - A series of computers or devices connected for the purpose of data sharing, storage, and/or transmission between
users.
Packet - A unit of data sent over a network.
Passphrase - Used much like a password, a passphrase simplifies the WEP encryption process by automatically generating
the WEP encryption keys for Linksys products.
Port - The connection point on a computer or networking device used for plugging in cables or adapters.
RJ-45 (Registered Jack-45) - An Ethernet connector that holds up to eight wires.
Roaming - The ability to take a wireless device from one access point's range to another without losing the connection.
Router - A networking device that connects multiple networks together.
Server - Any computer whose function in a network is to provide user access to files, printing, communications, and other
services.
SSID (Service Set IDentifier) - Your wireless network's name.
Static IP Address - A fixed address assigned to a computer or device that is connected to a network.
Static Routing - Forwarding data in a network via a fixed path.
Subnet Mask - An address code that determines the size of the network.
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Switch - 1. A data switch that connects computing devices to host computers, allowing a large number of devices to share a
limited number of ports. 2. A device for making, breaking, or changing the connections in an electrical circuit.
TCP (Transmission Control Protocol) - A network protocol for transmitting data that requires acknowledgement from the
recipient of data sent.
TCP/IP (Transmission Control Protocol/Internet Protocol) - A set of instructions PCs use to communicate over a network.
Telnet - A user command and TCP/IP protocol used for accessing remote PCs.
TFTP (Trivial File Transfer Protocol) - A version of the TCP/IP FTP protocol that has no directory or password capability.
Throughput - The amount of data moved successfully from one node to another in a given time period.
Topology - The physical layout of a network.
TX Rate - Transmission Rate.
Upgrade - To replace existing software or firmware with a newer version.
Upload - To transmit a file over a network.
URL (Uniform Resource Locator) - The address of a file located on the Internet.
WAN (Wide Area Network)- The Internet.
WEP (Wired Equivalent Privacy) - A method of encrypting network data transmitted on a wireless network for greater security.
WLAN (Wireless Local Area Network) - A group of computers and associated devices that communicate with each other
wirelessly.
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Appendix C: Specifications
Appendix C: Specifications
Model WIP310
Standards 802.11b, 802.11g
Channels 11 Channels (US, Canada), 13 Channels (Europe)
Transmit Power 12.5 dBm for 802.11g / 16.6 dBm for 802.11b
External Interface One USB 1.1 port, 2.5m Standard 4 Segment Ear Phone Jack
Display 1.8 inch TFT, LCD (128 x 160 pixels) with 65K colors
Network Protocols TCP/UDP/IP, IPV4, DNS, SDP, ARP, ICMP, DHCP Client, Static IP, PPPoE
Security WEP, WPA,WPA2,TKIP
Voice Protocols SIP v2 Session Initiation Protocol (RFC3261)
SIP Session Keep Alive
Multiple SIP Account Support
Voice Codecs G.711, G.726, G.729, G.723 CODEC support
DTMF Transmission In-band, Out-band (RFC2833)
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Voice Quality G.168 Echo Cancellation
Jitter Buffer Control
CNG - Comfortable Noise Generation
Handsfree Speaker
Speaker and Microphone Volume Control
Silence Suppression
VAD - Voice Activity Detection
Dimensions 1.77" x 4.65" x 0.81"
(W x H x D) (45 mm x 118 mm x 21 mm)
Unit Weight .22 lb (10 g)
Power 900mAh Li-ion Battery, AC Adapter*
Certifications FCC, CE, IC, UL
Operating Temp. 0 to 40ºC (32 to 104 ºF)
Storage Temp. -20 to 65ºC (-4 to 149 ºF)
Operating Humidity 10% to 80% relative humidity, non-condensing
Storage Humidity 10% to 95% non-condensing
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Appendix D: Warranty Information
Appendix D: Warranty Information
LIMITED WARRANTY
Your Internet phone service provider warrants to You that, for a period of one year (the “Warranty Period”), your Linksys Product will be substantially free of
defects in materials and workmanship under normal use. Your exclusive remedy and Your Internet phone service provider’s entire liability under this warranty
will be for Your Internet phone service provider at its option to repair or replace the Product or refund Your purchase price less any rebates. This limited
warranty extends only to the original purchaser.
If the Product proves defective during the Warranty Period call Your Internet phone service provider Technical Support in order to obtain a Return
Authorization Number, if applicable. If You are requested to return the Product, mark the Return Authorization Number clearly on the outside of the package.
You are responsible for shipping defective Products to Your Internet phone service provider.
ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE
WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-
INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to
You. This warranty gives You specific legal rights, and You may also have other rights which vary by jurisdiction.
This warranty does not apply if the Product (a) has been altered, except by Your Internet phone service provider, (b) has not been installed, operated, repaired,
or maintained in accordance with instructions supplied by Your Internet phone service provider, or (c) has been subjected to abnormal physical or electrical
stress, misuse, negligence, or accident. In addition, due to the continual development of new techniques for intruding upon and attacking networks, Your
Internet phone service provider does not warrant that the Product will be free of vulnerability to intrusion or attack.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL YOUR INTERNET PHONE SERVICE PROVIDER BE LIABLE FOR ANY LOST DATA, REVENUE OR
PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING
NEGLIGENCE), ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT (INCLUDING ANY SOFTWARE), EVEN IF Your Internet phone
service provider HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Your Internet phone service provider’ LIABILITY EXCEED THE
AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its
essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to You.
Please contact your Internet phone service provider regarding the warranty for the Product.
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Appendix E: Regulatory Information
Appendix E: Regulatory Information
FCC Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this
equipment.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating
instructions for satisfying RF exposure compliance.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been SAR-evaluated. The Maximum average SAR(1g) test value is 1.490W/kg.
Linksys declares that WIP310 (FCC ID: Q87-WIP310) is limited in CH1~CH11 for 2.4 GHz by specified firmware controlled in U.S.A.
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Safety Notices
Caution: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
Do not use this product near water, for example, in a wet basement or near a swimming pool.
Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
Industry Canada
This device complies with Industry Canada ICES-003 and RSS210 rules.
Cet appareil est conforme aux normes NMB003 et RSS210 d'Industrie Canada.
IC Statement
Operation is subject to the following two conditions:
1. This device may not cause interference and
2. This device must accept any interference, including interference that may cause undesired operation of the device.
Règlement d’Industry Canada
Les conditions de fonctionnement sont sujettes à deux conditions:
1. Ce périphérique ne doit pas causer d’interférence et
2. Ce périphérique doit accepter toute interférence, y compris les interférences pouvant perturber le bon fonctionnement de ce périphérique
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Appendix E: Regulatory Information
User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE)
This document contains important information for users with regards to the proper disposal and recycling of Linksys
products. Consumers are required to comply with this notice for all electronic products bearing the following symbol:
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Appendix E: Regulatory Information
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Appendix E: Regulatory Information
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Appendix E: Regulatory Information
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Appendix E: Regulatory Information
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Appendix E: Regulatory Information
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For more information, visit www.linksys.com.
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Appendix F: Contact Information
Appendix F: Contact Information
Need to contact Linksys?
Visit us online for information on the latest products and updates
to your existing products at: http://www.linksys.com or
ftp.linksys.com
Can't find information about a product you want to buy
on the web? Do you want to know more about networking
with Linksys products? Give our advice line a call at: 800-546-5797 (LINKSYS)
Or fax your request in to: 949-823-3002
If you experience problems with any Linksys product,
you can call us at: 800-326-7114
Don't wish to call? You can e-mail us at: support@linksys.com
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www.linksys.com

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