LaserShield Systems K0011500 Keychain Remote User Manual LaserShieldManual

LaserShield Systems, Inc. Keychain Remote LaserShieldManual

Contents

Users Manual

100503.5LaserShield®Instant Security SystemOWNER’S MANUAL
TABLE OF CONTENTSPage 2 LaserShield ®Instant Security System OWNER’S MANUALSection ONE - Your System and its PartsSafety and Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4CUSTOMER CAREAnswering your questions, Expanding your System, and Ordering additional parts . 4INTRODUCTIONHow LaserShield®Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5GETTING STARTEDAlarm Permits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6LASERSHIELD STARTER KITMaster Alarm Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Wireless Detection Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Keychain Remotes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Emergency Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Section TWO - Setting up Your LaserShield ®HOW TO SET UP YOUR SYSTEMRemove the Battery Protection Strip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Position the LaserShield ®Master Alarm Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connect the Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connect the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Activate the Wireless Detection Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Position the Wireless Detection Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9LINKING YOUR UNITS WIRELESSLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10ACTIVATING 24/7 MONITORING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11TESTING YOUR SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12"UNLINKING" or DEACTIVATING DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Section THREE - Using Your SystemYOUR PERSONAL PASSCODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14ARMING AND DISARMING THE SYSTEMArming the System When You Leave the Premises Using a Keychain Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Disarming the System When You Enter the PremisesArming the System at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Checking the System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
TABLE OF CONTENTSLaserShield ®Instant Security System OWNER’S MANUAL Page 3ABOUT ALARMS AND EMERGENCIESWhat Happens During an Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Using the Panic Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Canceling an Accidental Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16In Case of Intrusion or Actual Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Emergency Disarming WITHOUT the Keychain Remote . . . . . . . . . . . . . . . . . . . 17Section FOUR - Additional FeaturesHousehold Pets - the LaserShield ®Pet Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Managing the System by Telephone When You Are Away . . . . . . . . . . . . . . . . . . . 19False Alarm Protection Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Loss of AC Power and Low Battery Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Section FIVE - System MaintenanceMonthly Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Replacing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Section SIX - Trouble Shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Section SEVEN - Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Section EIGHT - Warranty and Liability InformationLimited Warranty and Liability Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CUSTOMER CAREPage 4 LaserShield ®Instant Security System OWNER’S MANUALSECTION ONESafety Information Customer CareTo prevent a fire hazard or electrical shock,do not expose this product to moisture oroperate it when you are wet or standing inwater.Locate your LaserShield ®so that electricaland telephone cords are not frayed, walkedover, or pinched by other objects.Recycle used batteries from yourLaserShield ®alarm products. Contact yourlocal Recycling Center for moreinformation.Opening the case (except to replace thebatteries) or otherwise tampering with yourLaserShield ®Instant Security System orKeychain Remotes will void your limitedwarranty.!!!!To Expand Your System and OrderAdditional PartsMany single-room apartments,condominiums, or offices may onlyneed the LaserShield ®Starter Kit toachieve adequate protection. Youmay expand your LaserShield ®Instant Security System to otherrooms with additional WirelessDetection Units.For more information aboutpurchasing Wireless Detection Unitsand other LaserShield ®products,please visit:www.lasershield.netCustomer AssistanceIf you have questions about setup,use, repair, or replacement of yourLaserShield ®device or accessories,please check the "Troubleshooting"section first. If your problems are still unresolved, contact CustomerCare at:1-866-618-4336The phone line connected to your Master Alarm Unit must not be connected totelephones outside the building. For example the phone line must not be connected tooutdoor telephones, and must not be connected to telephone(s) in a separate building.SAFETY NOTE Use the phone cord supplied or any other standard phone cord, 26AWG or more.
INTRODUCTIONLaserShield ®Instant Security System OWNER’S MANUAL Page 5SECTION ONEWhen the System is Armed andMotion is Detected:The System watches for motion from apotential intruder within its coveragearea. If motion is detected by the WDUthe MAU will quickly countdown to analarm condition, unless disarmed.Once an Alarm condition is detected, theMAU sends a message to RRMS usingyour telephone line. RRMS will attemptto notify responsible parties and localauthorities in accordance with yourMonitoring Service Agreement.The Master Alarm Unit, KeychainRemotes, and Wireless Detection Unitsinclude a "Panic Button" feature that letsyou signal an emergency at any time.The Panic Alarm sounds the siren andtriggers a phone call to RRMS.Not for use outdoors.Thank you for choosing the LaserShield ®Instant Security System. It is easy to set upand easy to operate. With just a few simplesteps, your System will be ready to protectyour home or business from intruders.This LaserShield ®Owner’s ManualShows You How to:Properly position the LaserShield ®MasterAlarm Unit (MAU) and Wireless DetectionUnits (WDUs) in your home or business.Set up the MAU and activate the 24/7Monitoring Service that monitors youralarm for round-the-clock protection.Operate your LaserShield ®InstantSecurity System, using the KeychainRemote or by phone.Test your System with Rapid ResponseMonitoring Service (RRMS) the 24/7monitoring service.How Does LaserShield ®Work? The LaserShield ®Instant Security System iscomplete and ready to use, with batteriesalready installed. The Master Alarm Unit canbe set up anywhere near a telephone jack.The Wireless Detection Unit (WDU) shouldbe located near a corner or wall with a clearview of the front door or main entry andpositioned approximately 4 to 6 feet from thefloor. A motion sensor on the front panel ofthe WDU scans an area of up toapproximately 1100 sq. ft., but does notpenetrate walls or windows.When you activate the System and connectto RRMS, the monitoring service responds toalarm signals from your System. If an alarmsignal is received from your premises, RRMSwill attempt to notify you and/or anyresponsible parties to initiate a response.Each Wireless Detection Unit includes anoptional Pet Shield to block portions of themotion sensor so your pet is less likely totrigger an alarm.“Armed” and “Disarmed”When the System is “Armed,”LaserShield ®Instant SecuritySystemis actively monitoring theprotection area and ready to takeaction if an intruder enters.When the System is “Disarmed”you can move about the housefreely without triggering an alarm.•••••••
GETTING STARTEDPage 6 LaserShield ®Instant Security System OWNER’S MANUALSECTION ONEAlarm PermitsSome communities or local lawenforcement agencies may require analarm permit. If your community or local lawenforcement agency requires an alarmpermit, and you operate your alarm withouta permit, you could be subject to fines, lawenforcement non-response and/ordeactivation of service.To find out if you need an alarm permit,please contact your local lawenforcement agency for details.Please DO NOT DIAL 911 for alarmpermit information.••
Keychain RemoteDISARMARMBattery Compartment(underneath)Status LightLASERSHIELD STARTER KITLaserShield ®Instant Security System OWNER’S MANUAL Page 7SECTION ONELaserShield ®Master Alarm Unit2 Keychain Remotes8’ foot Telephone Cord2 AC Power AdaptersRapid Response Monitoring ServiceAgreementRapid Response Information FormOwner’s ManualProduct Registration Card2 Emergency CardsPet ShieldQuick Start GuideActivation Incentive CardAdditional Keychain OrderForm•••••••••••••LASERSHIELD INSTANT SECURITY SYSTEM INCLUDES:Wireless Detection Unit (WDU)Emergency CardRemote Passcode & Tap Count Customer Care Telephone NumberMaster Alarm Unit (MAU)Panic ButtonSirenRed Warning LightMicrophoneAmber Status LightSpeakerMotion Sensor WindowAmber Status LightRed Power LightBypass ButtonAntennaWall / PhoneLearn ButtonPower CordOn / Off ButtonOn / OffPower Plug
HOW TO SET UP YOUR SYSTEMPage 8 LaserShield ®Instant Security System OWNER’S MANUALSECTION TWOPULLPositioning the Master Alarm UnitPlace the MAU in a location that is close to awall telephone jack and also where the voiceannouncements can be heard. It can beplaced anywhere in your home or office whereyou can see its signal lights and reach itconveniently for, among other things, toaccess the panic button.The removable battery protection strip isthe same for the MAU and WirelessDetection UnitsConnect devices in the followingsequence, with the LaserShield ®closest to the wall outlet:•LaserShield ®MAU• Fax Machine (plugs into LaserShield ®MAU)• Caller ID Box• Answering Machine• TelephoneSet up is fast and easy. Basically, you need toplug in your units, position and link them, andmake a phone call to activate 24/7 monitoringfor better protection. A voice annunciator notonly talks you through the setup, but also willadvise you of System status or abnormalconditions.Plug MAU into a Telephone LineYour LaserShield ®Master Alarm Unit must beconnected to a telephone line to contactRRMS when it detects a security threat.Always connect the MAU directly into the walltelephone jack.The MAU works best with a directconnection to the wall telephone jack. Toconnect it through a PBX, please contactLaserShield ®Customer Care forassistance. Connecting through a PBX orother telephone switching system mayprevent or reduce reliability in reportingalarm events to RRMS.Plug the included telephone cord into theconnector marked "to wall" on the back of theMAU. Then plug the other end into the walltelephone jack. If your telephone jack isoccupied by another phone or device, simplyplug that phone or device into the jack in therear of the MAU marked "to phone".Remove the Battery Protection StripsThe LaserShield ®Master Alarm Unit (andWireless Detection Units) are shipped withremovable battery protection strips. You do notneed to open the battery door to remove thestrip. Just carefully pull out the protective striptabs located on the bottom of each unit.Your System cannot contact RRMS if theline is busy or not connected, or if a phoneis left off the hook.The use of DSL or other broadband telephoneservice may prevent your System fromtransmitting alarm signals to RRMS. YourSystem should be connected to a line notused for DSL. IMMEDIATELY AFTERINSTALLING DSL OR BROADBANDTELEPHONE SERVICE, YOU MUST TESTTHE SYSTEM’S SIGNAL TRANSMISSIONWITH RRMS.If you have "Privacy Manager" as a feature onyour telephone, you must do one of two thingsto assure that RRMS can call you in event ofan alarm. Either disable or cancel PrivacyManager with your phone company, or provideus with a different phone number for RRMS tocontact you at your premises.
HOW TO SET UP YOUR SYSTEMLaserShield ®Instant Security System OWNER’S MANUAL Page 9SECTION TWOWhere to Position the Wireless Detection Unit• Across from the main entry area• 4-6 feet off the floor(optimal height is 5 feet)• Unobstructed viewPosition Your Wireless Detection UnitPositioning the Wireless Detection UnitPlace the WDU in a corner, aimed in thedirection a burglar would have to pass to enterareas of your home or business. Optimumheight for the WDU is 4-6 feet. Typically,higher placement of the WDU increases rangeand distance. Obstructions such as furniture,columns or narrow corridors can impair therange of detection. Place an additional WDUin a master bedroom, as burglars tend tofrequent this room.You can check the area of coverage bywatching the red light in the motion sensorwindow, which will flash on and off as youmove.Adjust the location and position of the WDU toobtain the best coverage. Avoid aiming motionsensors directly at heating or air conditioningregisters or large panes of non-draped glass.Large glass areas that receive direct sunlightcan trigger an alarm condition. Do not arm theSystem when it is placed in a room withwindows left open. Motions sensors do notsee through glass so if windows are closedthe System will not be disturbed by outsideactivities, such as pets, and gardeners.Pet Owners: Please refer to page 18 "UsingLaserShield ®with Pets".Plug MAU into PowerPlug the AC Power Adapter (supplied) into thewall and insert the DC connector into thepower jack located on the back of the MasterAlarm Unit.Push and hold the Power Button on the MAUuntil the voice says "LaserShield on." Setting up the Wireless Detection Unit(WDU)The WDUs communicate wirelessly with theMaster Alarm Unit. They require only an ACPower connection (supplied). They do notrequire a telephone connection. WDUs can beplaced on nightstands, tables, bookshelves oranywhere you have a convenient non-switched power receptacle. All WDUs offer thebest coverage pattern when placed in acorner of a room.Note: The annunciator may refer to the WDUsas "satellite units."The Wireless Detection Unit features include:Motion SensorBypass Button to deactivate an individual unitPanic ButtonBattery Back-upActivating your Wireless Detection UnitPlug unit into a non-switched powerreceptacle.Press the power button until the red powerlight goes on and remains on.Follow instructions linking your WDU in the "Using Learn Mode to Link Devices" onpage 13.••••1.2.3.Recommended Placement for the WDU
LINKING YOUR UNITS WIRELESSLYPage 10 LaserShield ®Instant Security System OWNER’S MANUALSECTION TWOYou must teach your MAU to respond to theKeychain remote and detection units. You can dothis easily and quickly by using the "Learn" mode.Using Learn Mode to Connect DevicesEach LaserShield ®device has a uniqueidentification code that the MAU learns. Thiscode allows the MAU to respond to and reporton the status of each device. Follow these fewsimple steps to connect your devices using"Learn" mode:Press the "Learn" button on the rear of theMAU. The MAU will verbally announce,"Learn mode." Next, on each Keychain Remote and WDU,press the Panic Button to link the unit. TheMAU will announce each unit linked. Whenthe MAU has announced a unit is linked, youmay move on to the next device.When you have learned all remote devices intothe MAU, press the "Learn" mode button again.The MAU will verbally announce the number ofdevices linked. Make certain each device isverbally announced.Note: There may be a brief delay before theMaster Alarm Unit responds to signals fromremote devices.1.2.If the MAU does not receivea signal to activate anotherRemote Device within 60seconds, it will exit “Learn Mode”automatically. A voice prompt willannounce that the MAU is leaving“Learn Mode”.
ACTIVATING 24/7 MONITORINGLaserShield ®Instant Security System OWNER’S MANUAL Page 11SECTION TWOYou will only have limited protection (sirenonly) until you have activated monitoring byRRMS, one of America’s biggest and bestmonitoring companies.There are 3 ways to activate your monitoringservice:1) Internet2) Fax3) Mail24/7 monitoring service for your Systembegins most quickly when you use theinternet. Just go to:www.lasershield.netClick on "Activate LaserShield". Be preparedto enter the device ID number located on thebottom of your MAU. Next complete theonline Rapid Response Service MonitoringAgreement and Information Form.If you don’t have access to the Internet, youmay Fax or Mail the enclosed RapidResponse Monitoring Service Agreementand Information Form. Fax is generally fasterthan the U.S. Mail.Faxes should be sent toll-free to 1-800-258-4772.If you wish to activate by mail, complete theform and send in the enclosed businessreply envelope to:LaserShield ®Customer Care, c/o Accent, 645 Park East Boulevard, New Albany, IN 47150You will receive telephone confirmationwithin 24 hours of receipt of your agreement,and you will be instructed to test yourSystem. You may use your alarm with partiallocal protection (siren only) until you arecontacted by a LaserShield ®CustomerCare Representative, and have completedyour System testing.
TESTING YOUR SETUPSECTION TWOPage 12 LaserShield ®Instant Security System OWNER’S MANUALTesting your LaserShield ®and RAPIDRESPONSE MONITORING SERVICEUntil you have completed this test process, youralarm monitoring will not be in effect. Followthese simple steps to complete a successfultest:If you receive an immediate confirmation forservice using the Internet, you may test yourservice immediately. If you use fax or mail toactivate your monitoring service, wait until aLaserShield ®Customer Care representativecalls you to begin your test.Press a panic button on your KeychainRemote, MAU or WDU. Allow the siren to ringfor 10 seconds before disarming.RRMS will call you to confirm the successfulcommunication between your System andRapid Response. You will be asked to provideyour 5 digit Passcode (located on youremergency card) and to verify that you areready to begin fully active monitored alarmservice. Please contact LaserShield ®Customer Care if your test was notsuccessful.1.2.3.
'UNLINKING' OR DEACTIVATING DEVICESLaserShield ®Instant Security System OWNER’S MANUAL Page 13SECTION TWODeactivating or “Unlinking” a SingleRemote DeviceIf you want to stop using a KeychainRemote or a WDU, you must unlink it. Thiswill remove the device from the MAU’smemory and prevents unauthorized use oraccidental alarms.To Deactivate a Single Device:Press the "Learn" button on the back ofthe MAU to enter "Learn" mode.Press the "Panic" button on the specificremote device you want to deactivate.On a Keychain Remote, press bothbuttons at the same time. The MAU willannounce that the device is alreadystored in memory and then will ask you to press the Panic button again to erase it.Press the Panic button again. The MAUwill announce that the device has beenerased.Repeat this process to deactivate otherremote devices you may wish to remove.Exit Learn Mode by pressing the Learnbutton on the rear of the MAU.Deactivating or Unlinking ALL YourRemote DevicesA lost Keychain Remote could allow anintruder who finds it to enter your home orbusiness without triggering the alarm. If aKeychain Remote is lost, you will need todeactivate all your remote devices, andthen re-link the devices you still have.How to Unlink All Your RemoteDevicesPress the "Learn" button on the back ofthe MAU. The MAU will enter the "Learn"mode.Press the Panic button on the MAU. TheMAU will prompt you to push the panicbutton again to erase all devices.Press the Panic button again within 10seconds. This erases all devices from theMAU’s memory.Proceed directly to the next section forRe-linking.Re-linking the Remaining RemoteDevicesPress the Panic button combination (armand disarm simultaneously) on eachKeychain Remote. This will reactivateeach Keychain Remote.Press the Panic Button on each WDU inyour System to reactivate them.Listen to the announcement from theMAU for each device before moving on tothe next one.For other LaserShield ®devices in yourSystem, press the Panic Button on each toreactivate it. When you have re-linked allremaining devices press the learn button toexit learn mode.Note: If you wait longer than 60 secondsbetween re-linking devices, the MAU willautomatically exit the Learn mode. You canalways press the Learn button to pick upwhere you left off. Press the learn button toexit learn mode.1.2.3.4.5.1.2.3.4.1.2.3.
YOUR PERSONAL PASSCODEPage 14 LaserShield ®Instant Security System OWNER’S MANUALSECTION THREEA 5-digit Passcode is located on yourEmergency Card. Your Passcode confirmsyour identity to RRMS so they knowwhether there is a genuine emergency oran accidental alarm. In case of an alarm,RRMS will ask you for your personalPasscode. Every authorized person in yourhousehold or business must have a copy ofthe Passcode. It is also required to activateyour monitoring service.When to use your Passcode:The first time you test your System.To verify your identity when canceling aresponse to an accidental alarm.For monthly testing you will provide yourPasscode to verify your identity.When you access your System byremote telephone.••••
ARMING AND DISARMING YOUR SYSTEMLaserShield ®Instant Security System OWNER’S MANUAL Page 15SECTION THREEArming at NightYou can arm the System from your bedside atnight. If you have a Wireless Detection Unit inyour bedroom you should bypass it while yousleep. You can do this by pressing its Bypassbutton before arming. You may then moveabout your bedroom at night, but you mustavoid walking into areas protected by otherWDUs.If you have bypassed a WDU, you must pressthe Arm button twice to arm it in bypassmode. The MAU will announce the bypassedstatus and will prompt you to fix the conditionor "press the Arm button again to forcearming". The WDU amber bypass light andthe MAU amber status light will flash duringbypass mode. Panic button will still befunctional on WDUs in bypass mode.Disarm the System when you wake in themorning, or when you wish to walk about yourpremises. The MAU will always remind youabout a bypass condition at the time ofarming to prevent you from exiting thefollowing day without removing the bypasscondition. To remove the bypass status simplypress the bypass button.Force ArmingIf an abnormal condition exists with yourSystem, such as a low battery, loss of ACpower, etc., the MAU will announce thecondition during arming or disarming. It willalways ask you to fix the condition or pressthe Arm button a second time to force arming,overriding the condition.Checking the MAU System Status If the amber status light on the MAU isblinking, it means there is an abnormalsystem condition. You can use your KeychainRemote to check the System status. Merelypress either the Arm or Disarm button to heara verbal status report.Use your Keychain Remote to:Arm and disarm the System.Activate a Panic Alarm.Announce System status.Arming with Your Keychain RemoteWhen the System is "armed" LaserShield ®protects your residence or business bytriggering an alarm when it senses motion.Arm the System when you leave the premisesor go to bed. An exit delay allows you time toleave.Press and release the "Arm" button on yourKeychain Remote. The MAU will verballyannounce, "LaserShield Arming."You then have 60 seconds to leave thepremises after arming the System (the exitdelay period). The green status light on thefront panel of the MAU will blink rapidly duringthe exit-delay period, and the MAU willannounce the time remaining in the exit-delayperiod.At the end of the delay period, the MAU willannounce, "LaserShield is armed," and theamber status light will blink.Do not move in front of the motion sensorwhile it is armed, or you will trigger thealarm.•••Disarming the System When You Enterthe PremisesYou have 20 seconds to disarm your Systemafter entering the protected area. This is the"entry delay" period. The MAU starts beepingloudly as a reminder to disarm your System.Press the Disarm button on the KeychainRemote. The MAU will announce,"LaserShield disarmed."•
ABOUT ALARMS AND EMERGENCIESPage 16 LaserShield ®Instant Security System OWNER’S MANUALSECTION THREEA burglar alarm is triggered when themotion detector senses motion while theSystem is armed.A panic alarm is triggered when a Panicbutton is pressed manually.What Happens When theLaserShield®Alarm Sounds:A 105-decibel siren sounds and willautomatically turn off and reset after 5minutes. The System will remain armed andwill continue to watch for another sign ofintrusion. If a second intrusion is detectedthe System will trigger the siren for anadditional 5 minutes before resetting. TheSystem will not trigger again until youdisarm which resets the MAU to receivemore alarms.This feature is called the swingershutdown, and is effective in reducing falsealarms.The Panic Button - How to Signal anEmergencyYou can signal an emergency which will setoff your siren and dial RRMS (if you haveactivated monitoring) from your KeychainRemote, the MAU or any WDU.MAU – press RED Panic Button on top ofunit until the siren sounds.Wireless Detection Units - press REDPanic Button on top of unit until the sirensounds.Keychain Remotes – Press BOTH ARMand DISARM BUTTONS at the sametime until the siren sounds••Do not leave your phone off thehook. If a phone is off the hook,the System will not be able tocontact the Monitoring Service toreport an alarm signal.Canceling an Accidental AlarmTo disarm your System if it was triggered bymistake:Disarm the alarm using your KeychainRemote.Prepare to give your Passcode whenRRMS phones to verify the alarm.Intrusion or Real Emergency Your alarm is treated as a genuine and realemergency if:You do not disarm the System.RRMS cannot contact you at yourpremises to cancel the alarm.RRMS cannot confirm your identity withyour 5 digit Passcode.When you incorrectly enter yourpasscode two times in a row whenRRMS phones to verify an alarm signal.•••••••••
ABOUT ALARMS AND EMERGENCIESLaserShield ®Instant Security System OWNER’S MANUAL Page 17SECTION THREEWhen an Alarm Signal is ReceivedRRMS will:Electronically phone the premises of thealarm to attempt to verify a realemergency and thus avoid a false alarmdispatch. This call is usually receivedwithin 30 seconds of the siren activation.If someone at the premises does not usethe 5 digit Passcode from youremergency card to cancel the alarm, alive operator will attempt to notify tonotify the appropriate authorities orResponsible Parties.As the live operator contacts theauthorities, RRMS will phone you and/ora Responsible Party that you havedesignated on your Rapid ResponseInformation Form.Important-If after 60 seconds you havenot been contacted by RRMS and thealarm activation was accidental, contactCustomer Care immediately. You may nothave heard the phone over the alarm sirenand law enforcement may have beennotified.24/7 monitoring is an important precautionas a method to notify and deter you fromwalking in on an intruder or dangeroussituation. In some cases, law enforcementmay remain at the location until the locationcan be secured, or until a responsible partyarrives to relieve them. Notification is alsoan important precaution to avoid leaving apremise with a broken door or windowvulnerable to vandalism, weather, and otherunwanted intruders.Note- You may update your emergencycontact information at anytime using theInternet or by contacting Customer Care.Remember, you may require a police permitto qualify for law enforcement response. Insome areas law enforcement will notrespond to private alarms.Check with local authorities regarding lawenforcement response to Alarm Systems.Do not call 911 for thisinformation.1.2.3.Emergency Disarming WITHOUT theKeychain Remote, Using a Tap Counton the Master Alarm UnitIf your siren is sounding and you cannotdisarm your System, you can use the TapCount feature to silence the siren. Locateyour Tap Count number printed on yourLaserShield ®Emergency Card. Go to theMaster Alarm Unit and tap the On/Offbutton the same number of times equal toyour Tap Count Number, and then press theMAU Panic Button to silence the siren.For example - if your Tap Count number is7, then press the ON/OFF button 7 times,and then press the Panic button on theMAU.If you forget how many times you havepushed the ON/OFF button, pause for onesecond and the Master Alarm Unit willverbally announce the number of taps youhave entered. If you pause for 5 seconds ormore between taps during the count, youmust start over.Avoid any potential false alarmfines: Only press the Panic Buttonif there is an actual emergencysituation.Some communities may charge afee for each time law enforcementofficers are dispatched for a falsealarm.
USING LASERSHIELD WITH PETSPage 18 LaserShield ®Instant Security System OWNER’S MANUALSECTION FOURPet ShieldPets can trigger false alarms by moving infront of the motion sensor while the Systemis armed.LaserShield ®provides a Pet Shield thatnarrows the coverage area of the motionsensor window, both vertically andhorizontally, thus creating pet "safe zones"where animals can pass.Using the Pet Shield reduces the coveragepattern of your motion sensor. Werecommend pets be isolated to a non-protected area. If your pet must beallowed to freely roam your premises thenusing the Pet Shield allows you to set up abasic coverage pattern for the motionsensor.Because cats and dogs jump on furniture,place your WDU at a height where pets canmove safely beneath the detection area.You can aim the coverage of your WDU bywatching the test light inside the motionsensor window, while moving about orallowing pets to move through the protectedarea. You may have to rotate your WDU leftor right a bit to move detection coverageaway from the backs of furniture or areaspets may access or frequent. Adjust theposition and height of the WirelessDetection Unit so that your pets can moveabout freely without triggering an alarm.To Install your Pet ShieldSlide the Pet Shield into the groove at thebottom of the motion sensor window on theWireless Detection Unit. The Pet Shieldshould slide snugly into place and againstthe motion sensor window.Pet Shield attaches hereover Motion Sensor WindowMotion Sensor WindowPet Shield OffPet Shield On
CONTROLLING WHILE AWAYLaserShield ®Instant Security System OWNER’S MANUAL Page 19SECTION FOURYou can manage your System from atouch-tone telephone or cell phone whenyou are away from your property. You willneed to use the 5 digit Passcode printed onyour LaserShield ®Emergency Card for thisprocess.Accessing the Master Alarm Unit byPhoneThis feature requires touch-tonetelephone service. Dial the sametelephone number to which your MAU isconnected. Do not call from a telephonethat is connected to the same line as theMAU.Allow it to ring once, and then hang up.Wait 5 seconds, and then redial thenumber. The MAU should answer on thefirst ring.Follow the voice instructions to enteryour 5-digit Passcode by pressing thekeys on the telephone touch pad.You can do the following by telephone:to Arm the Systemto Disarm the System to change the volume of the MAUspeakerto listen to the System statusto turn on the room monitoringmicrophone to listen to activity inthe roomYou can also make some refinements in howyour System works via touch tone phone.You can disable Call Waiting, and set yourSystem to dial "8" or "9" for an outside lineas it dials RRMS.To activate each of these features, you mustdial your MAU, allow it to ring once, and thenhang up.Wait 5 seconds, and then redial the number.The MAU will answer on the first ring.Follow the voice instructions to enter your 5-digit Passcode by pressing the keys on thetelephone touch pad. Then,To disable Call Waiting, touch "7." If youhave call waiting, and if RRMS is callingyou back to verify an alarm, there is apossibility that Call Waiting could interferewith their call-back.To dial 8 as part of your outgoing calldialing, touch "8."To dial 9 as part of your outgoing calldialing, touch "9."IMPORTANT- It is imperative that aftermaking changes that may affect the alarm’scommunication, you test the alarm’sconnection to RRMS by placing the MAU intest, and triggering the System as indicatedon page 21.5.1.2.3.4.Press 1 Press 2Press 3Press 4Press 5•••
ADDITIONAL FEATURESPage 20 LaserShield ®Instant Security System OWNER’S MANUALSECTION FOURFalse Alarm ReductionThe System relies on a 4-point false alarmreduction strategy:No complex keypad codes to remember.No installed wires and connectors that maylead to short circuits.The Swinger shutdown helps protect youfrom excessive false alarm penalties. Thealarm can be triggered only twice within asingle arming period (the time periodbetween arming and disarming a unit).No door/window sensors that may trigger afalse alarm from strong wind, misalignment,warped wood, or other forms of weatherand environmental conditions.Low Battery DetectionThe System will attempt to report a MAU lowbattery condition to Rapid ResponseMonitoring Service (RRMS). You may becontacted by e-mail or mail if your alarmreports multiple low battery alarms.Wireless Detection Units and the KeychainRemote batteries do not recharge and do notreport low batteries to RRMS, but their statuswill be reported to you verbally by the MAUeach time the MAU is armed or disarmed.The Status light will flash on the MAU whenlow battery conditions exist.Loss of AC Power and Low BatteryPowerThe MAU contains a rechargeable backupbattery. If there is a loss of AC power, thebackup battery will operate the MAU for up to12 hours.The Status light will blink if there is a poweroutage or low battery power. When power isrestored after an outage, the battery willrecharge automatically.1.2.3.4.
MONTHLY TESTINGLaserShield ®Instant Security System OWNER’S MANUAL Page 21SECTION FIVEWe recommend you test your Systemmonthly to assure it is working properly.You must place your System in test modebefore testing so that RRMS does notnotify authorities. You can place youraccount in test mode one of two ways:Go the LaserShield ®website atwww.lasershield.net and click on "MyAccount". You will be asked to enter yourweb user ID and web passcode youchose when you activated yourmonitoring service. Follow theinstructions to manage your account andplace your System in one hour testmode. Then follow the procedure listedimmediately below titled "To test yourSystem".You may contact LaserShield ®CustomerCare to place your System in one hourtest mode. You will need your 5 digitpasscode to place your System in testmode. The LaserShield ®Customer Carenumber is located on your emergencycard with your passcode.To Test Your SystemPress the Arm Button on the KeychainRemote to arm the System.Allow the exit delay to expire and walkthrough the protected area. Allow theentry delay beeps to beep until the sirensounds. Let the siren sound for a full 10seconds.Disarm the alarm using your KeychainRemote.To test panic button simply press thepanic button on any device you wish totest, allow the sound to ring for 10seconds, and disarm the System.You should repeat this test for each WDU.Each time you trigger an alarm you willreceive an immediate call back from RRMSand you will be asked to enter your 5 digitpasscode. The most critical test is toconfirm successful communication toRRMS. We recommend you repeat the testprocess for each device.After completing a full test of the System,go back to the Internet, or contactLaserShield ®Customer Care to place yourSystem back on active monitoring. If you donot remove your account from test modeyour account will automatically return toactive, monitored status after 1 hour.Your LaserShield ®will conduct its owninternal tests on power and batteryfunctions on a regular basis and will notifyyou of any abnormal conditions duringarming or disarming.Care and MaintenanceTo clean, unplug the unit and wipe with aslightly damp soft cloth. Be careful not toscratch the delicate motion sensorwindows. Do not place the MAU or WDUsin water or allow water to get inside them.Do not use commercial cleaningsolutions.1.2.1.2.3.4.
REPLACING BATTERIESPage 22 LaserShield ®Instant Security System OWNER’S MANUALSECTION FIVEReplacing the WDU BatteriesBattery type: CR123A Lithium Batteries(available at most electronic and camerastores)Remove the two screws from the batterycompartment door on the back of the WDUand remove the door.Remove the old batteries and insert thenew batteries.Replace the battery compartment door andscrews.Replacing the Keychain RemoteBattery Battery type: C2032 coin cell (available atmost electronic and camera stores)Press down on the batter compartmentdoor and press sideways to gain access tothe battery.Remove the old battery.Insert the new battery with the positive (+)side facing you.Replace the battery compartment door.Using your LaserShield ®System nearelectronic household or medicaldevicesYour LaserShield ®Instant Security System isenvironmentally safe. It uses passive infraredmotion detection and low-power transmittersthat are similar to garage-door openers.Replacing BatteriesReplacement batteries for the MAU can bepurchased from the LaserShield ®web site.Please recycle old batteries. They may berecycled at retail electronics stores or at alocal battery recycling location. Do notdispose of batteries in landfills.For more information on recycling the lead-acid battery in the MAU, go to the followingweb site:http://www.rbrc.org/consumer/index.htmlReplacing the MAU BatteryFor MAU replacement batteries pleasephone or contact LaserShield ®CustomerCare via the internet. You must useLaserShield ®approved replacementbatteries for the MAU. Installing theincorrect battery into the MAU can cause,irreparable damage, failure to function, andwill void your warranty.Remove the two screws from the batterycompartment door and remove the door.Gently lift the battery about 1 inch out ofthe battery compartment.Disconnect the red and black batterycables.Connect the battery cables to thereplacement battery. Connect the redcable to the red terminal and the blackcable to the black terminal. IMPORTANT-reversing the connectors can damageyour MAU and void your warranty.Gently slide the replacement battery intothe battery compartment. Make sure thebattery wires do not extend outside thebattery compartment.Replace the battery compartment doorand screws.1.2.3.4.1.2.3.4.5.6.1.2.3.BatteryCompartment DoorTwo Screws
TROUBLE SHOOTINGLaserShield ®Instant Security System OWNER’S MANUAL Page 23SECTION SIXPROBLEM ORCONDITION SOLUTIONMaster Alarm UnitLow BatteryCheck AC Power; Check circuit breakers; CheckConnections; Order new battery if AC Power is OKMaster Alarm UnitNo AC PowerCheck AC Power; Check circuit breakers; CheckConnections; Order new battery if AC Power is OKThe MAU says "THERE WASAN UNREPORTED ALARM" Press DISARM button to get system status. If you hear"NO PHONE LINE, FIX THE CONDITION", checkpremises phones for dial tone.Check that the phone jack is securely connected to thewall and that the other end is plugged into the back ofthe MAU. Check for phones off hook. Repeat theDISARM command. If the problem continues, pleasecontact Customer Care.The MAU reports "NO PHONE LINE" Repeat steps for unreported alarm.The MAU announces a device is "NOT REPORTING"Wireless DetectionPowered Off Check circuit breakers; make certain unit is plugged intowall, check connections. Press power button. Otherwisephone Customer Care.Wireless DetectionLow Battery Replace batteryWireless DetectionUnit is Bypassed Press Bypass Button to restore to systemCheck all devices. Make sure connections are good.Check for lights. If no lights on a WDU check the powerconnection and press the on/off power button.Wireless DetectionNo AC Power Press ON/OFF Button; Check power connectionsKeychain RemoteLow Battery Replace with new battery
FREQUENTLY ASKED QUESTIONSPage 24 LaserShield ®Instant Security System OWNER’S MANUALSECTION SEVENCan I use the LaserShield ®alarm without the monthly Monitoring Service?Yes, but it is not recommended. The most important aspect of owning an alarm is obtaining areliable service that can notify you at work or by cellular phone, and prevent you fromwalking in on an intruder or dangerous situation. LaserShield ®transmits signals to aprofessional monitoring station to provide immediate emergency support. But this won’thappen if you have not activated monitoring. The System also reports important diagnosticinformation to the monitoring facility that can be critical to the successful operation of yourSystem. Additionally, if law enforcement is dispatched and finds a sign of forced entry andcannot secure the premises (such as a broken sliding door window) while you are away oron vacation, RRMS will phone Responsible Parties (friends, neighbors, family) who youdesignate to respond when you cannot be reached and who may assist in securing yourhome or business after vandalism or damage.I live in an apartment. Do I need to notify my landlord that I have an alarmsystem?Anyone who is legally allowed to enter your premises for the purpose of emergency orservice should be notified that you have an alarm system. LaserShield ®offers remotecontrol of your alarm using a secret passcode included with your unit, and any remotetelephone or cellular phone. This passcode allows you to phone your premises and disarmthe System by remote to allow access for maintenance or landlords.What if I move or relocate?LaserShield ®is completely portable and can easily be relocated. Simply power off yourSystem and pack for relocation. You must inform the LaserShield ®Customer Caredepartment of your new location so they may update RRMS with new contact information.Power up LaserShield ®at your new location, test the unit with your new telephone line, andyour alarm service and protection is immediately restored. You may also log in through theinternet at www.lasershield.net and manage your account by editing your address and newphone numbers when you are ready to operate your System at your new location. You mayalso fax and notify Customer Care to update your information.Can the alarm be used while I’m at home?You can use the alarm while retiring for rest at home. If you have a WDU in your bedroom,and additional sensors in other areas, the bedside unit/s can be bypassed while sleeping.This feature allows you to move freely in the bypassed areas. Even though the WDUs arebypassed, panic buttons remain active.Will I be charged for a toll call when the LaserShield ®sends a signal to themonitoring station?No. LaserShield ®uses a proprietary toll free 800-phone number to contact RRMS.
FREQUENTLY ASKED QUESTIONSLaserShield ®Instant Security System OWNER’S MANUAL Page 25SECTION SEVENWhat if my unit loses power?LaserShield ®alarms are equipped with back up battery systems. If the System loses powerand switches to emergency battery power, RRMS will be notified and the company willcontact you to inquire about the condition. MAU batteries are rechargeable. WDU batteriesdo not recharge but last for several years and are easy to replace. The MAU will verballyannounce a low battery condition if battery replacement is required.Will the LaserShield ®System work with my answering machine?Yes. LaserShield ®is designed for use with most answering machines. The LaserShield ®MAU has a built in telephone splitter that allows you to operate with a telephone and ananswering machine from the same connection point.What are the features for the seeing and hearing impaired?LaserShield ®has a unique system of verbal annunciation reporting conditions such as arm,disarm, entry/exit delay, and alarm conditions, for those with sight difficulties. There is also aprotruding dot in the plastic over the WDU and MAU on/off power buttons to make themsimple to find by touch. Keychain Remote buttons are shaped differently to help differentiateArm and Disarm buttons. LaserShield ®also has lights which flash differently on the MAUand WDU to alert the deaf of various system conditions. RRMS is fully equipped with TTD forthe hearing impaired.Does the alarm siren ring indefinitely? Will it disturb my neighbors?No. The siren turns off after 5 minutes automatically. The unit resets itself and watchesquietly for another indication of intrusion. If another is detected the siren will activate for anadditional 5 minute cycle time.What if I lose my Keychain Remote?LaserShield ®can be armed or disarmed by remote using a five-digit passcode using anyremote telephone or cellular phone. You can purchase replacement remotes by contactingthe LaserShield ®Customer Care department. If you lose your remote you can also use asecret emergency shutdown feature to disarm the alarm. The emergency shut down featureis different for every LaserShield ®unit and is described on your LaserShield ®emergencycards included with your System.
LIMITED WARRANTY & LIABILITYPage 26 LaserShield ®Instant Security System OWNER’S MANUALSECTION EIGHTLaserShield’s Warranty and Limitation of Liability are set forth on the Limited Warrantyprovided in this package with your System.
SPECIFICATIONSLaserShield ®Instant Security System OWNER’S MANUAL Page 27SECTION EIGHTOperating EnvironmentTemperature +41º F to +122º F (+5º to +50º C)Humidity 0% to 95% relative humidity (non-condensing)Storage EnvironmentTemperature +32º F to +140º F (+0º to +60º C)Humidity 0% to 95% relative humidity (non-condensing)CommunicationsTelephone jacks RJ-11Dialing capability TonePower SupplyBatteries Master Alarm Unit: 6 V 1.2 Ah, sealed lead-acid, rechargeableWireless Detection Unit: WDU: CR123A LithiumKeychain Remote Control: CR2032 LithiumPower adapter Input: 100-240VAC, 50-60 Hz.Output: 10 V DC, 500mASafetyApprovals FCC Part 68 FCC Part 15 Use only supplied UL approved power adapterManufacturer’s Declaration of ConformityWe declare under our sole responsibility that LaserShield ®, to which this declaration relates, is in conformity with thefollowing standards or other normative documents:Federal Communications Commission (FCC) Compliance Notice: Radio frequency Notice:DECLARATION OF CONFORMITYWe, Lasershield Systems, Inc.5931 Sea Lion Place, Suite 114Carlsbad, CA 92008 USA+1 (760) 930-1908declare under our sole responsibility that the Master Alarm Unit, model number BSK-0013101 complies with Part 15 of FCCRules.Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.The devices • Wireless Detection Unit, model number WDU-0013301• Keychain Remote, Model, model number KCR-0011501comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not causeharmful interference, and (2) this device must accept any interference received, including interference that may causeundesired operation.NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radio communications. However, there is no guaranteethat interference will not occur in a particular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correctthe interference by one or more of the following measures:— Reorient or locate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.Any modifications to the unit, unless expressly approved by LaserShield ®Systems, Inc., could void the user's authority tooperate the equipment.Consumer Information and FCC RequirementsTelephone connection:This equipment complies with Part 68 of the Federal Communications Commission rules. These rules permit this device tobe directly connected to the telephone network. Standardized jacks are used for these connections. This equipmentshould not be used on party lines or coin lines.If the device is malfunctioning, it may also cause harm to the telephone network; this device should be disconnected untilthe source of the problem can be determined and until it has been repaired. If this is not done, the telephone companymay temporarily disconnect your service.If the telephone company requests information on what equipment is connected to their lines, inform them of:• The telephone number this unit is connected to• The ringer equivalence number, for the Master Alarm Unit is 1.• The FCC registration number that appears on the bottom of the unit.••••••••
Please contact LaserShield ®Customer Care at 1-866-618-4336 if you have anyquestions.LaserShield®Security Systems, Inc.LaserShield Customer Care,c/o Accent,645 Park East Boulevard,New Albany, IN 47150Visit us on the Internet:www.lasershield.net© 2003 by LaserShield®Systems, Inc. All Rights Reserved.

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