Lenovo 0A74333 M81 Sff Ug En User Manual (English) Guide Desktop (Think Centre) Type 4169

2011-08-15

User Manual: Lenovo 0A74333 M81 Sff Ug En (English) User Guide M81 Desktop (ThinkCentre) - Type 4169 4169

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Important safety information
Chapter 1. Product overview
Chapter 2. Using your computer
Chapter 3. You and your computer
Chapter 4. Security
Chapter 5. Installing or replacing hardware
- Handling static-sensitive devices
- Installing or replacing hardware
Chapter 6. Recovery information
Chapter 7. Using the Setup Utility program
Chapter 8. Updating system programs
Chapter 9. Preventing problems
Chapter 10. Troubleshooting and diagnostics
Chapter 11. Getting information, help, and service
- Information resources
- Help and service
Appendix A. Notices
- Trademarks
Appendix B. Regulatory information
Appendix C. WEEE and recycling information
Appendix D. Restriction of Hazardous Substances Directive (RoHS)
Index

ThinkCentre

UserGuide

MachineTypes:0267,0385,1981,4167,5025,5032,5049,5070,

and7518

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe

“Importantsafetyinformation”onpagevandAppendixA“Notices”onpage115.

FourthEdition(June2012)

©CopyrightLenovo2011,2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration

“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Importantsafetyinformation......v

Serviceandupgrades.............v

Staticelectricityprevention...........v

Powercordsandpoweradapters........vi

Extensioncordsandrelateddevices.......vi

Plugsandoutlets..............vii

Externaldevices..............vii

Heatandproductventilation.........vii

Operatingenvironment...........viii

Modemsafetyinformation..........viii

Lasercompliancestatement..........ix

Powersupplystatement............ix

Cleaningandmaintenance...........ix

Chapter1.Productoverview......1

Features..................1

Specications................4

Softwareoverview..............5

SoftwareprovidedbyLenovo........5

AdobeReader..............7

Antivirussoftware.............7

Locations..................7

Locatingconnectors,controls,andindicators

onthefrontofyourcomputer........8

Locatingconnectorsontherearofyour

computer................8

Locatingcomponents..........11

Locatingpartsonthesystemboard....12

Locatinginternaldrives.........13

Machinetypeandmodellabel.......13

Chapter2.Usingyourcomputer...15

Frequentlyaskedquestions.........15

Usingthekeyboard.............15

UsingWindowsshortcutkeys.......15

Usingangerprintreader........16

Usingthewheelmouse...........16

Adjustingaudio..............16

Aboutyourcomputeraudio........16

Settingthevolumefromthedesktop....17

SettingthevolumefromControlPanel...17

UsingCDsandDVDs............17

HandlingandstoringCDandDVDmedia..18

PlayingaCDorDVD..........18

RecordingaCDorDVD.........18

Chapter3.Youandyourcomputer..21

Accessibilityandcomfort..........21

Arrangingyourworkspace........21

Comfort...............21

Glareandlighting............22

Aircirculation.............22

Electricaloutletsandcablelengths.....22

RegisteryourcomputerwithLenovo......23

Movingyourcomputertoanothercountryor

region..................23

Voltage-selectionswitch.........23

Replacementpowercords........23

Chapter4.Security..........25

Securityfeatures..............25

Attachinganintegratedcablelock.......26

Usingpasswords..............26

BIOSpasswords............26

Windowspasswords..........27

SettinguptheintegratedSecurityChip.....27

SettingtheSecurityChip.........27

Usingandunderstandingrewalls.......28

Protectingdataagainstviruses........28

Chapter5.Installingorreplacing

hardware...............29

Handlingstatic-sensitivedevices.......29

Installingorreplacinghardware........29

Installingexternaloptions........29

Openingthecomputercover.......30

Removingandreinstallingthefrontbezel..30

Accessingthesystemboardcomponentsand

drives................32

Installingorreplacingamemorymodule...33

InstallingorreplacingaPCIcard......34

Installingorreplacingthecardreader....36

Replacingthebattery..........41

Installingthesolidstatedrive.......42

Replacingtheharddiskdrive.......44

Replacingtheopticaldrive........46

Replacingtheheatsinkandfanassembly..49

Replacingthepowersupplyassembly...52

Replacingthemicroprocessor.......57

Replacingtheinternalspeaker.......60

ReplacingthefrontaudioandUSB

assembly...............65

Replacingthekeyboardormouse.....67

Completingthepartsreplacement.....67

©CopyrightLenovo2011,2012i

Chapter6.Recoveryinformation...69

Creatingandusingrecoverymedia......69

Creatingrecoverymedia.........69

Usingrecoverymedia..........70

Performingbackupandrecoveryoperations...70

Performingabackupoperation......70

Performingarecoveryoperation......71

UsingtheRescueandRecoveryworkspace...71

Creatingandusingarescuemedium......72

Creatingarescuemedium........72

Usingarescuemedium.........73

Reinstallingpreinstalledapplicationsanddevice

drivers..................73

Reinstallingsoftwareprograms........74

Reinstallingdevicedrivers..........75

Solvingrecoveryproblems..........75

Chapter7.UsingtheSetupUtility

program................77

StartingtheSetupUtilityprogram.......77

Viewingandchangingsettings........77

Usingpasswords..............77

Passwordconsiderations.........78

Power-OnPassword..........78

AdministratorPassword.........78

HardDiskPassword...........78

Setting,changing,anddeletingapassword.78

Erasinglostorforgottenpasswords(clearing

CMOS)................79

Enablingordisablingadevice........79

Selectingastartupdevice..........80

Selectingatemporarystartupdevice....80

Selectingorchangingthestartupdevice

sequence...............80

EnablingErPcompliancemode........80

Smartperformancechoices.........81

ExitingfromtheSetupUtilityprogram.....81

Chapter8.Updatingsystem

programs...............83

Usingsystemprograms...........83

Updating(ashing)theBIOSfromadisc....83

Updating(ashing)theBIOSfromyouroperating

system..................84

RecoveringfromaPOST/BIOSupdatefailure..84

Chapter9.Preventingproblems...85

Keepingyourcomputercurrent........85

Gettingthelatestdevicedriversforyour

computer...............85

Updatingyouroperatingsystem......85

UsingSystemUpdate..........86

Cleaningandmaintenance..........86

Basics................86

Cleaningyourcomputer.........87

Goodmaintenancepractices.......88

Movingyourcomputer...........88

Chapter10.Troubleshootingand

diagnostics..............91

Basictroubleshooting............91

Troubleshootingprocedure..........92

Troubleshooting..............92

Audioproblems............93

CDproblems.............94

DVDproblems.............95

Intermittentproblems..........97

Keyboard,mouse,orpointingdevice

problems...............97

Monitorproblems............99

Networkingproblems..........100

Optionproblems............103

Performanceandlockupproblems.....104

Printerproblems............106

Serialportproblems...........107

Softwareproblems...........107

USBproblems.............108

Diagnosticprograms............108

LenovoSolutionCenter.........109

LenovoThinkVantageToolbox.......109

PC-DoctorforDOS...........109

Chapter11.Gettinginformation,help,

andservice.............111

Informationresources............111

LenovoThinkVantageTools........111

ThinkVantageProductivityCenter.....111

LenovoWelcome............111

HelpandSupport............111

SafetyandWarranty...........112

LenovoWebsite............112

LenovoSupportWebsite.........112

Helpandservice..............112

Usingthedocumentationanddiagnostic

programs...............112

Callingforservice............113

Usingotherservices..........113

Purchasingadditionalservices......114

AppendixA.Notices.........115

Trademarks................116

iiThinkCentreUserGuide

AppendixB.Regulatory

information.............117

Exportclassicationnotice..........117

Televisionoutputnotice...........117

Electronicemissionsnotices.........117

FederalCommunicationsCommission

DeclarationofConformity........117

Additionalregulatoryinformation.......119

AppendixC.WEEEandrecycling

information.............121

ImportantWEEEInformation.........121

Recyclinginformation............121

RecyclinginformationforBrazil........122

BatteryrecyclinginformationforTaiwan.....122

BatteryrecyclinginformationfortheEuropean

Union..................123

AppendixD.RestrictionofHazardous

SubstancesDirective(RoHS)....125

ChinaRoHS................125

TurkishRoHS...............125

UkraineRoHS...............125

IndiaRoHS................126

Index.................127

©CopyrightLenovo2011,2012iii

ivThinkCentreUserGuide

Importantsafetyinformation

CAUTION:

Beforeusingthismanual,besuretoreadandunderstandalltherelatedsafetyinformationforthis

product.RefertotheinformationinthissectionandthesafetyinformationintheThinkCentreSafety

andWarrantyGuidethatyoureceivedwiththisproduct.Readingandunderstandingthissafety

informationreducestheriskofpersonalinjuryanddamagetoyourproduct.

IfyounolongerhaveacopyoftheThinkCentreSafetyandWarrantyGuide,youcanobtainaPortable

DocumentFormat(PDF)versionfromtheLenovo®SupportWebsiteathttp://www.lenovo.com/support.The

LenovoSupportWebsitealsoprovidestheThinkCentreSafetyandWarrantyGuideandthisThinkCentre

UserGuideinadditionallanguages.

Serviceandupgrades

DonotattempttoserviceaproductyourselfunlessinstructedtodosobytheCustomerSupportCenteror

yourdocumentation.OnlyuseaServiceProviderwhoisapprovedtorepairyourparticularproduct.

Note:Somecomputerpartscanbeupgradedorreplacedbythecustomer.Upgradestypicallyare

referredtoasoptions.ReplacementpartsapprovedforcustomerinstallationarereferredtoasCustomer

ReplaceableUnits,orCRUs.Lenovoprovidesdocumentationwithinstructionswhenitisappropriatefor

customerstoinstalloptionsorreplaceCRUs.Youmustcloselyfollowallinstructionswheninstallingor

replacingparts.TheOffstateofapowerindicatordoesnotnecessarilymeanthatvoltagelevelsinsidea

productarezero.Beforeyouremovethecoversfromaproductequippedwithapowercord,alwaysmake

surethatthepoweristurnedoffandthattheproductisunpluggedfromanypowersource.Formore

informationonCRUs,refertoChapter5“Installingorreplacinghardware”onpage29.Ifyouhaveany

questionsorconcerns,contacttheCustomerSupportCenter.

Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the

followingwarningsarerequiredforyoursafety.

CAUTION:

Hazardousmovingparts.Keepngersandotherbodypartsaway.

CAUTION:

BeforereplacinganyCRUs,turnoffthecomputerandwaitthreetoveminutestoletthecomputer

coolbeforeopeningthecover.

Staticelectricityprevention

Staticelectricity,althoughharmlesstoyou,canseriouslydamagecomputercomponentsandoptions.

Improperhandlingofstatic-sensitivepartscancausedamagetothepart.Whenyouunpackanoption

©CopyrightLenovo2011,2012v

orCRU,donotopenthestatic-protectivepackagecontainingthepartuntiltheinstructionsdirectyou

toinstallit.

WhenyouhandleoptionsorCRUs,orperformanyworkinsidethecomputer,takethefollowingprecautions

toavoidstatic-electricitydamage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlecomponentscarefully.Handleadapters,memorymodules,andothercircuitboardsbythe

edges.Nevertouchexposedcircuitry.

•Preventothersfromtouchingcomponents.

•Whenyouinstallastatic-sensitiveoptionorCRU,touchthestatic-protectivepackagecontainingthe

parttoametalexpansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwo

seconds.Thisreducesstaticelectricityinthepackageandyourbody.

•Whenpossible,removethestatic-sensitivepartfromthestatic-protectivepackagingandinstallthepart

withoutsettingitdown.Whenthisisnotpossible,placethestatic-protectivepackagingonasmooth,

levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Powercordsandpoweradapters

Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.

Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH05VV-F,3G,0.75mm2,orbetter.For

othercountries,thesuitabletypesshallbeusedaccordingly.

Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat

cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.

Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.

Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower

adapternearsinks,tubs,toilets,oronoorsthatarecleanedwithliquidcleansers.Liquidscancausea

shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan

causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,

whichcaneventuallyresultinoverheating.

Alwaysconnectpowercordsandsignalcablesinthecorrectorderandensurethatallpowercord

connectorsaresecurelyandcompletelypluggedintoreceptacles.

Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such

asdeformedplastic)attheacinputoranywhereonthepoweradapter.

Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor

overheatingorwherethepowercordappearstohavebeendamagedinanyway.

Extensioncordsandrelateddevices

Ensurethatextensioncords,surgeprotectors,uninterruptiblepowersupplies,andpowerstripsthatyouuse

areratedtohandletheelectricalrequirementsoftheproduct.Neveroverloadthesedevices.Ifpowerstrips

areused,theloadshouldnotexceedthepowerstripinputrating.Consultanelectricianformoreinformation

ifyouhavequestionsaboutpowerloads,powerrequirements,andinputratings.

viThinkCentreUserGuide

Plugsandoutlets

Ifareceptacle(poweroutlet)thatyouintendtousewithyourcomputerequipmentappearstobedamaged

orcorroded,donotusetheoutletuntilitisreplacedbyaqualiedelectrician.

Donotbendormodifytheplug.Iftheplugisdamaged,contactthemanufacturertoobtainareplacement.

Donotshareanelectricaloutletwithotherhomeorcommercialappliancesthatdrawlargeamountsof

electricity;otherwise,unstablevoltagemightdamageyourcomputer,data,orattacheddevices.

Someproductsareequippedwithathree-prongedplug.Thisplugtsonlyintoagroundedelectricaloutlet.

Thisisasafetyfeature.Donotdefeatthissafetyfeaturebytryingtoinsertitintoanon-groundedoutlet.If

youcannotinserttheplugintotheoutlet,contactanelectricianforanapprovedoutletadapterortoreplace

theoutletwithonethatenablesthissafetyfeature.Neveroverloadanelectricaloutlet.Theoverallsystem

loadshouldnotexceed80percentofthebranchcircuitrating.Consultanelectricianformoreinformation

ifyouhavequestionsaboutpowerloadsandbranchcircuitratings.

Besurethatthepoweroutletyouareusingisproperlywired,easilyaccessible,andlocatedclosetothe

equipment.Donotfullyextendpowercordsinawaythatwillstressthecords.

Besurethatthepoweroutletprovidesthecorrectvoltageandcurrentfortheproductyouareinstalling.

Carefullyconnectanddisconnecttheequipmentfromtheelectricaloutlet.

Externaldevices

DonotconnectordisconnectanyexternaldevicecablesotherthanUniversalSerialBus(USB)and1394

cableswhilethecomputerpowerison;otherwise,youmightdamageyourcomputer.Toavoidpossible

damagetoattacheddevices,waitatleastvesecondsafterthecomputerisshutdowntodisconnect

externaldevices.

Heatandproductventilation

Computers,poweradapters,andmanyaccessoriescangenerateheatwhenturnedonandwhenbatteries

arecharging.Alwaysfollowthesebasicprecautions:

•Donotleaveyourcomputer,poweradapter,oraccessoriesincontactwithyourlaporanypartofyour

bodyforanextendedperiodwhentheproductsarefunctioningorwhenthebatteryischarging.Your

computer,poweradapter,andmanyaccessoriesproducesomeheatduringnormaloperation.Extended

contactwiththebodycouldcausediscomfortor,potentially,askinburn.

•Donotchargethebatteryoroperateyourcomputer,poweradapter,oraccessoriesnearammable

materialsorinexplosiveenvironments.

•Ventilationslots,fans,andheatsinksareprovidedwiththeproductforsafety,comfort,andreliable

operation.Thesefeaturesmightinadvertentlybecomeblockedbyplacingtheproductonabed,sofa,

carpet,orotherexiblesurface.Neverblock,cover,ordisablethesefeatures.

Inspectyourdesktopcomputerfordustaccumulationatleastonceeverythreemonths.Beforeinspecting

yourcomputer,turnoffthepowerandunplugthecomputer'spowercordfromtheelectricaloutlet;then

removeanydustfromventsandperforationsinthebezel.Ifyounoticeexternaldustaccumulation,then

examineandremovedustfromtheinsideofthecomputerincludingheatsinkinletns,powersupplyvents,

andfans.Alwaysturnoffandunplugthecomputerbeforeopeningthecover.Ifpossible,avoidoperating

yourcomputerwithintwofeetofhigh-trafcareas.Ifyoumustoperateyourcomputerinornearahigh-trafc

area,inspectand,ifnecessary,cleanyourcomputermorefrequently.

©CopyrightLenovo2011,2012vii

Foryoursafetyandtomaintainoptimumcomputerperformance,alwaysfollowthesebasicprecautions

withyourdesktopcomputer:

•Keepthecoverclosedwheneverthecomputerispluggedin.

•Regularlyinspecttheoutsideofthecomputerfordustaccumulation.

•Removedustfromventsandanyperforationsinthebezel.Morefrequentcleaningsmightberequiredfor

computersindustyorhigh-trafcareas.

•Donotrestrictorblockanyventilationopenings.

•Donotstoreoroperateyourcomputerinsidefurniture,asthismightincreasetheriskofoverheating.

•Airowtemperaturesintothecomputershouldnotexceed35°C(95°F).

•Donotinstallairltrationdevices.Theymayinterferewithpropercooling.

Operatingenvironment

Theoptimalenvironmentinwhichtouseyourcomputeris10°C-35°C(50°F-95°F)withhumidityranging

between35%and80%.Ifyourcomputerisstoredortransportedintemperatureslessthan10°C(50°F),

allowthecoldcomputertoriseslowlytoanoptimaloperatingtemperatureof10°C-35°C(50°F-95°F)before

use.Thisprocesscouldtaketwohoursinextremeconditions.Failuretoallowyourcomputertorisetoan

optimaloperatingtemperaturebeforeusecouldresultinirreparabledamagetoyourcomputer.

Ifpossible,placeyourcomputerinawell-ventilatedanddryareawithoutdirectexposuretosunshine.

Keepelectricalappliancessuchasanelectricfan,radio,high-poweredspeakers,airconditioner,and

microwaveovenawayfromyourcomputerbecausethestrongmagneticeldsgeneratedbythese

appliancescandamagethemonitoranddataontheharddiskdrive.

Donotplaceanybeveragesontopoforbesidethecomputerorotherattacheddevices.Ifliquidisspilledon

orinthecomputeroranattacheddevice,ashortcircuitorotherdamagemightoccur.

Donoteatorsmokeoveryourkeyboard.Particlesthatfallintoyourkeyboardcancausedamage.

Modemsafetyinformation

CAUTION:

Toreducetheriskofre,useonlyNo.26AWGorlarger(forexample,No.24AWG)telecommunication

linecordlistedbyUnderwritersLaboratories(UL)orcertiedbytheCanadianStandardsAssociation

(CSA).

Toreducetheriskofre,electricalshock,orinjurywhenusingtelephoneequipment,alwaysfollowbasic

safetyprecautions,suchas:

•Neverinstalltelephonewiringduringalightningstorm.

•Neverinstalltelephonejacksinwetlocationsunlessthejackisspecicallydesignedforwetlocations.

•Nevertouchuninsulatedtelephonewiresorterminalsunlessthetelephonelinehasbeendisconnectedat

thenetworkinterface.

•Usecautionwheninstallingormodifyingtelephonelines.

•Avoidusingatelephone(otherthanacordlesstype)duringanelectricalstorm.Theremaybearemote

riskofelectricshockfromlightning.

•Donotusethetelephonetoreportagasleakinthevicinityoftheleak.

viiiThinkCentreUserGuide

Lasercompliancestatement

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are

installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto

hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein

mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical

instruments,andavoiddirectexposuretothebeam.

Powersupplystatement

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabelattached.

Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwithoneoftheseparts,

contactaservicetechnician.

Cleaningandmaintenance

Keepyourcomputerandworkspaceclean.Shutdownthecomputerandthendisconnectthepower

cordbeforecleaningthecomputer.Donotsprayanyliquiddetergentdirectlyonthecomputeroruse

anydetergentcontainingammablematerialtocleanthecomputer.Spraythedetergentonasoftcloth

andthenwipethecomputersurfaces.

©CopyrightLenovo2011,2012ix

xThinkCentreUserGuide

Chapter1.Productoverview

Thischapterprovidesinformationaboutthecomputerfeatures,specications,softwareprogramsprovided

byLenovo,andlocationsofconnectors,components,partsonthesystemboard,andinternaldrives.

Features

Thissectionprovidesinformationaboutthecomputerfeatures.Thefollowinginformationcoversavarietyof

models.Forinformationaboutyourspecicmodel,usetheSetupUtilityprogram.SeeChapter7“Using

theSetupUtilityprogram”onpage77.

Microprocessor

Yourcomputercomeswithoneofthefollowingmicroprocessors(internalcachesizevariesbymodeltype):

•Intel®Core™i3microprocessor

•IntelCorei5microprocessor

•IntelCorei7microprocessor

•IntelCeleron®microprocessor

•IntelPentium®microprocessor

Memory

Yourcomputersupportsuptofourdoubledatarate3unbuffereddualinlinememorymodules(DDR3

UDIMMs).

Internaldrives

•Opticaldrive:DVD-ROMorDVD-R(optional)

•SerialAdvancedTechnologyAttachment(SATA)harddiskdrive

•SATAsolidstatedrive

Note:YourcomputersupportsSATA2.0andSATA3.0devices.Formoreinformation,see“Locating

partsonthesystemboard”onpage12.

Videosubsystem

•IntegratedgraphicsforaVideoGraphicsArray(VGA)connectorandaDisplayPortconnector

•PeripheralComponentInterconnect(PCI)Expressx16graphicscardslotonthesystemboardfora

discretegraphicscard

Audiosubsystem

•Integratedhigh-denition(HD)audio

•Audioline-inconnector,audioline-outconnector,andmicrophoneconnectorontherearpanel

•Microphoneconnectorandheadphoneconnectoronthefrontpanel

•Internalspeaker(availableonsomemodels)

Connectivity

•100/1000MbpsintegratedEthernetcontroller

©CopyrightLenovo2011,20121

•PCIFaxmodem(somemodels)

Systemmanagementfeatures

•Abilitytostorepower-onself-test(POST)hardwaretestresults

•DesktopManagementInterface(DMI)

DesktopManagementInterfaceprovidesacommonpathforuserstoaccessinformationaboutall

aspectsofacomputer,includingprocessortype,installationdate,attachedprintersandotherperipherals,

powersources,andmaintenancehistory.

•IntelStandardManageability

IntelStandardManageabilityishardwareandrmwaretechnologythatbuildscertainfunctionality

intocomputersinordertomakethemeasierandlessexpensiveforbusinessestomonitor,maintain,

update,upgrade,andrepair.

•IntelMatrixStorageManager

IntelMatrixStorageManagerisadevicedriverthatprovidessupportforSATARAID5arraysandSATA

RAID10arraysonspecicIntelchipsetsystemboardstoenhanceharddiskperformance.

•PrebootExecutionEnvironment(PXE)

ThePrebootExecutionEnvironmentisanenvironmenttostartcomputersusinganetworkinterface

independentofdatastoragedevices(suchastheharddiskdrive)orinstalledoperatingsystems.

•SmartPerformanceChoice

TheSmartPerformanceChoicefunctionenablesyourcomputertorunwithbetteracousticperformance

orbetterthermalperformance.See“Smartperformancechoices”onpage81.

•SystemManagement(SM)BasicInput/OutputSystem(BIOS)andSMsoftware

TheSMBIOSspecicationdenesdatastructuresandaccessmethodsinaBIOSthatallowsauseror

applicationtostoreandretrieveinformationspecicaboutthecomputerinquestion.

•WakeonLAN

WakeonLANisanEthernetcomputernetworkingstandardthatallowsacomputertobeturnedon

orwokenupbyanetworkmessage.Themessageisusuallysentbyaprogramrunningonanother

computeronthesamelocalareanetwork.

•WakeonRing

WakeonRing,sometimesreferredtoasWakeonModem,isaspecicationthatallowssupported

computersanddevicestoresumefromsleeporhibernationmode.

•WindowsManagementInstrumentation(WMI)

WindowsManagementInstrumentationisasetofextensionstotheWindowsDriverModel.Itprovidesan

operatingsysteminterfacethroughwhichinstrumentedcomponentsprovideinformationandnotication.

2ThinkCentreUserGuide

Input/Output(I/O)features

•9-pinserialport(onestandardandoneoptional)

•EightUniversalSerialBus(USB)connectors(twoonthefrontpanelandsixontherearpanel)

•OneEthernetconnector

•OneDisplayPortconnector

•OneVGAmonitorconnector

•OnePersonalSystem/2(PS/2)keyboardconnector(optional)

•OnePS/2mouseconnector(optional)

•Threeaudioconnectorsontherearpanel(audioline-inconnector,audioline-outconnector,and

microphoneconnector)

•Twoaudioconnectorsonthefrontpanel(microphoneconnectorandheadphoneconnector)

Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”on

page8and“Locatingconnectorsontherearofyourcomputer”onpage8.

Expansion

•Oneharddiskdrivebay

•Oneopticaldrivebay

•TwoPCIcardslots

•OnePCIExpressx1cardslot

•OnePCIExpressx16graphicscardslot

Powersupply

Yourcomputercomeswith240-wattautomaticvoltage-sensingpowersupply.

Securityfeatures

•ComputraceAgentsoftwareembeddedinrmware

•Coverpresenceswitch(alsocalledintrusionswitch)

•Abilitytoenableordisableadevice

•AbilitytoenableanddisableUSBconnectorsindividually

•Keyboardwithngerprintreader(shippedwithsomemodels)

•Power-onpassword(POP),administratorpassword,andharddiskdrivepasswordtodeterunauthorized

useofyourcomputer

•Startupsequencecontrol

•Startupwithoutkeyboardormouse

•Supportforanintegratedcablelock(Kensingtonlock)

•TrustedPlatformModule(TPM)

Formoreinformation,seeChapter4“Security”onpage25.

Preinstalledsoftwareprograms

Yourcomputerispreinstalledwithsoftwareprogramstohelpyouworkmoreeasilyandsecurely.Formore

information,see“Softwareoverview”onpage5.

Preinstalledoperatingsystem

Chapter1.Productoverview3

Yourcomputerispreinstalledwithoneofthefollowingoperatingsystems:

•Microsoft®Windows®7

•MicrosoftWindowsVista®

Operatingsystem(s),certiedortestedforcompatibility1(variesbymodeltype)

•Linux®

•MicrosoftWindowsXPProfessionalSP3

Specications

Thissectionliststhephysicalspecicationsforyourcomputer.

Dimensions

Width:338mm(13.31inches)

Height:99.7mm(3.93inches)

Depth:385.4mm(15.17inches)

Weight

Maximumcongurationasshipped:7.5kg(16.53lb)

Environment

•Airtemperature:

Operating:10°Cto35°C(50°Fto95°F)

Storage:-40°Cto60°C(-40°Fto140°F)inoriginalshippingpackage

Storage:-10°Cto60°C(14°Fto140°F)withoutpackage

•Humidity:

Operating:20%to80%(non-condensing)

Storage:20%to90%(non-condensing)

•Altitude:

Operating:-50to10000ft(-15.2to3048m)

Storage:-50to35000ft(-15.2to10668m)

Electricalinput

•Inputvoltage:

–Lowrange:

Minimum:100Vac

Maximum:127Vac

Inputfrequencyrange:50to60Hz

–Highrange:

Minimum:200Vac

Maximum:240Vac

Inputfrequencyrange:50to60Hz

1.Theoperatingsystem(s)listedherearebeingcertiedortestedforcompatibilityatthetimethispublicationgoesto

press.AdditionaloperatingsystemsmightbeidentiedbyLenovoascompatiblewithyourcomputerfollowingthe

publicationofthismanual.Thislistissubjecttochange.Todetermineifanoperatingsystemhasbeencertiedor

testedforcompatibility,checktheWebsiteoftheoperatingsystemvendor.

4ThinkCentreUserGuide

Softwareoverview

Thecomputercomeswithapreinstalledoperatingsystemandseveralsoftwareprogramsprovidedby

Lenovo.

SoftwareprovidedbyLenovo

ThefollowingsoftwareprogramsareprovidedbyLenovotohelpyouimproveproductivityandreducethe

costassociatedwithmaintainingyourcomputer.Softwareprogramsprovidedwithyourcomputermight

varydependingonyourcomputermodeltypeandpreinstalledoperatingsystem.

LenovoThinkVantageTools

TheLenovoThinkVantage®Toolsprogramguidesyoutoahostofinformationsourcesandprovideseasy

accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

Note:TheLenovoThinkVantageToolsprogramisonlyavailableoncomputerswiththeWindows7operating

systemfromLenovo.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage

Tools.

ThefollowingtableliststheprogramsthatyoucanaccessfromtheLenovoThinkVantageToolsprogram.To

accessaprogram,double-clickthecorrespondingicon.

Table1.ProgramiconnamesinLenovoThinkVantageTools

ProgramnameIconnameinLenovoThinkVantageTools

CreateRecoveryMediaFactoryRecoveryDisks

FingerprintSoftwareFingerprintReader

LenovoSolutionCenterorLenovoThinkVantageToolboxSystemHealthandDiagnostics

ThinkVantagePasswordManagerPasswordVault

ThinkVantagePowerManagerPowerControls

ThinkVantageRescueandRecovery®EnhancedBackupandRestore

ThinkVantageSystemUpdateUpdateandDrives

ThinkVantageProductivityCenter

TheThinkVantageProductivityCenterprogramguidesyoutoahostofinformationandtoolstohelpyouset

up,understand,maintain,andenhanceyourcomputer.

Note:TheThinkVantageProductivityCenterprogramisonlyavailableoncomputerspreinstalledwith

theWindowsVistaoperatingsystemfromLenovo.

Formoreinformation,see“ThinkVantageProductivityCenter”onpage111.

LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeaturesofLenovoandguidesyou

throughafewimportantsetuptaskstohelpyoumakethemostofyourcomputer.

FingerprintSoftware

Theintegratedngerprintreaderprovidedonsomekeyboardsenablesyoutoenrollyourngerprintand

associateitwithyourpower-onpassword,harddiskdrivepassword,andWindowspassword.Asaresult,

Chapter1.Productoverview5

ngerprintauthenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.Angerprint

readerkeyboardisavailablewithselectcomputersorcanbepurchasedforcomputersthatsupportthis

option.

LenovoSolutionCenter

Note:Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith

eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic

purposes.ForadditionalinformationabouttheLenovoThinkVantageToolboxprogram,see“Lenovo

ThinkVantageToolbox”onpage6.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.See“LenovoSolutionCenter”onpage109for

detailedinformation.

LenovoThinkVantageT oolbox

Note:Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith

eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic

purposes.ForadditionalinformationabouttheLenovoSolutionCenterprogram,see“LenovoSolution

Center”onpage109.

TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,

diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andgetmore

informationaboutyourcomputer.See“LenovoThinkVantageToolbox”onpage109fordetailedinformation.

ProductRecovery

TheProductRecoveryprogramenablesyoutorestorethecontentsoftheharddiskdrivetothefactory

defaultsettings.

ThinkVantageClientSecuritySolution

TheThinkVantageClientSecuritySolutionprogramisavailableonselectLenovocomputers.Ithelpsprotect

yourinformation,includingvitalsecurityinformationlikepasswords,encryptionkeys,andelectronic

credentials,whileguardingagainstunauthorizeduseraccesstodata.

Note:TheThinkVantageClientSecuritySolutionprogramisonlyavailableoncomputerswiththeWindows

VistaoperatingsystemfromLenovo.

ThinkVantagePasswordManager

TheThinkVantagePasswordManagerprogramautomaticallycapturesandllsinauthenticationinformation

forWindowsapplicationsandWebsites.

Notes:

•TheThinkVantagePasswordManagerprogramisonlyavailableoncomputerswiththeWindows7

operatingsystemfromLenovo.

•IfthePasswordVaulticonintheLenovoThinkVantageToolsprogramisdimmed,itindicatesthatyou

needtoinstalltheThinkVantagePasswordManagerprogrammanuallybeforeenablingitsfeatures.To

installtheThinkVantagePasswordManagerprogram,dothefollowing:

1.ClickStart➙AllPrograms➙LenovoThinkVantageT ools,anddouble-clickPasswordVault.

2.Followtheinstructionsonthescreen.

3.Whentheinstallationprocesscompletes,thePasswordVaulticonisactivated.

6ThinkCentreUserGuide

ThinkVantagePowerManager

TheThinkVantagePowerManagerprogramprovidesconvenient,exible,andcompletepowermanagement

foryourThinkCentre®computer.ByusingtheThinkVantagePowerManagerprogram,youcanadjustyour

powersettingstoachievethebestbalancebetweensystemperformanceandpowersaving.

ThinkVantageRescueandRecovery

TheThinkVantageRescueandRecoveryprogramisaonebuttonrecoveryandrestoresolutionthatincludes

asetofself-recoverytoolstohelpyoudiagnosecomputerproblems,gethelp,andrecoverfromsystem

crashes,evenifyoucannotstarttheWindowsoperatingsystem.

Note:IftheEnhancedBackupandRestoreiconintheLenovoThinkVantageToolsprogramisdimmed,it

indicatesthatyouneedtoinstalltheThinkVantageRescueandRecoveryprogrammanuallybeforeenabling

itsfeatures.ToinstalltheThinkVantageRescueandRecoveryprogram,dothefollowing:

1.ClickStart➙AllPrograms➙LenovoThinkVantageTools,anddouble-clickEnhancedBackup

andRestore.

2.Followtheinstructionsonthescreen.

3.Whentheinstallationprocesscompletes,theEnhancedBackupandRestoreiconisactivated.

ThinkVantageSystemUpdate

TheThinkVantageSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-dateby

downloadingandinstallingsoftwarepackages(ThinkVantageapplications,devicedrivers,BIOSupdates,

andotherthirdpartyapplications).

AdobeReader

TheAdobeReaderprogramisatoolusedtoview,print,andsearchPDFdocuments.

Antivirussoftware

Yourcomputercomeswithantivirussoftwarethatyoucanusetodetectandeliminateviruses.Lenovo

providesafullversionofantivirussoftwareonyourharddiskdrivewithafree30-daysubscription.After30

days,youmustrenewthelicensetocontinuereceivingtheantivirusprogramupdates.

Locations

Thissectionprovidesinformationtohelpyoulocatetheconnectorsonthefrontandrearofyourcomputer,

partsonthesystemboard,andcomponentsandinternaldrivesinyourcomputer.

Chapter1.Productoverview7

Locatingconnectors,controls,andindicatorsonthefrontofyour

computer

Figure1“Frontconnector,control,andindicatorlocations”onpage8showsthelocationsoftheconnectors,

controls,andindicatorsonthefrontofyourcomputer.

Figure1.Frontconnector,control,andindicatorlocations

1Opticaldriveeject/closebutton5USBconnector(USBport2)

2Powerswitch6Microphoneconnector

3Harddiskdriveactivityindicator7Headphoneconnector

4Powerindicator8USBconnector(USBport1)

Locatingconnectorsontherearofyourcomputer

Figure2“Rearconnectorlocations”onpage9showsthelocationsoftheconnectorsontherearofyour

computer.Someconnectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewhereto

connectthecablesonyourcomputer.

8ThinkCentreUserGuide

Figure2.Rearconnectorlocations

1Powercordconnector10PCIExpressx1cardslot

2Serialport(Serialport1)11PCIcardslots

3VGAmonitorconnector12Optionalserialport(Serialport2)

4DisplayPortconnector13Cablelockslots(2)

5USBconnectors(USBports3to8)14Ethernetconnector

6Microphoneconnector15Integratedcablelock(Kingstonlock)slot

7Audioline-outconnector16Cover-releasebutton

8Audioline-inconnector17PS/2keyboardandmouseconnectors(optional)

9PCIExpressx16graphicscardslot

ConnectorDescription

Audioline-inconnectorUsedtoreceiveaudiosignalsfromanexternalaudiodevice,suchasastereo

system.Whenyouattachanexternalaudiodevice,acableisconnectedbetween

theaudioline-outconnectorofthedeviceandtheaudioline-inconnectorofthe

computer.

Audioline-outconnectorUsedtosendaudiosignalsfromthecomputertoexternaldevices,suchas

poweredstereospeakers(speakerswithbuilt-inampliers),headphones,

multimediakeyboards,ortheaudioline-inconnectoronastereosystemorother

externalrecordingdevice.

DisplayPortconnectorUsedtoattachahigh-performancemonitor,adirect-drivemonitor,orother

devicesthatuseaDisplayPortconnector.

EthernetconnectorUsedtoattachanEthernetcableforalocalareanetwork(LAN).

Note:TooperatethecomputerwithinFCCClassBlimits,useaCategory5

Ethernetcable.

Chapter1.Productoverview9

ConnectorDescription

MicrophoneconnectorUsedtoattachamicrophonetoyourcomputerwhenyouwanttorecordsoundor

ifyouusespeech-recognitionsoftware.

SerialportUsedtoattachanexternalmodem,aserialprinter,orotherdevicesthatusea

9-pinserialport.

PS/2keyboardconnector

(optional)

UsedtoattachakeyboardthatusesaPS/2keyboardconnector.

PS/2mouseconnector(optional)Usedtoattachamouse,atrackball,orotherpointingdevicesthatuseaPS/2

mouseconnector.

USBconnectorUsedtoattachadevicethatrequiresaUSBconnector,suchasaUSBkeyboard,

aUSBmouse,aUSBscanneroraUSBprinter.IfyouhavemorethaneightUSB

devices,youcanpurchaseaUSBhub,whichyoucanusetoconnectadditional

USBdevices.

VGAmonitorconnectorUsedtoattachaVGAmonitororotherdevicesthatuseaVGAmonitorconnector.

10ThinkCentreUserGuide

Locatingcomponents

Figure3“Componentlocations”onpage11showsthelocationsofthevariouscomponentsinyour

computer.Toopenthecomputercover,see“Openingthecomputercover”onpage30.

Figure3.Componentlocations

1Heatsinkandfanassembly7Systemfanassembly

2Powersupplyassembly8Internalspeaker(installedinsomemodels)

3Memorymodule9Coverpresenceswitch(Intrusionswitch)

4Opticaldrive10Harddiskdrive(orsolidstatedrive)

5FrontaudioandUSBassembly11PCIcard(installedinsomemodels)

6Frontbezel12Heatsinkfanduct

Chapter1.Productoverview11

Locatingpartsonthesystemboard

Figure4“Systemboardpartlocations”onpage12showsthelocationsofthepartsonthesystemboard.

Figure4.Systemboardpartlocations

14-pinpowerconnector15eSATAconnector

2Microprocessor16Powerfanconnector

3Microprocessorfanconnector17Frontpanelconnector(forconnectingLEDindicatorsand

powerswitch)

4Memoryslot1(DIMM1)18FrontUSBconnector1(forconnectingUSBports1and2

onthefrontbezel)

5Memoryslot2(DIMM2)19FrontUSBconnector2(forconnectingadditionalUSB

devices)

6Memoryslot3(DIMM3)20Serial(COM2)connector

7Memoryslot4(DIMM4)21Internalspeakerconnector

8Thermalsensorconnector22Frontaudioconnector

924-pinpowerconnector23PCIcardslots(2)

10Battery24PCIExpressx1cardslot

11ClearCMOS(ComplementaryMetalOxide

Semiconductor)/Recoveryjumper

25PCIExpressx16graphicscardslot

12Parallelconnector26Systemfanconnector

13SATAconnector1(SATA3.0connector)27Coverpresenceswitchconnector(Intrusionswitch

connector)

14SATAconnectors2and3(SATA2.0connectors)28PS/2keyboardandmouseconnector

12ThinkCentreUserGuide

Locatinginternaldrives

Internaldrivesaredevicesthatyourcomputerusestoreadandstoredata.Youcanadddrivestoyour

computertoincreasestoragecapacityandenableyourcomputertoreadothertypesofmedia.Internal

drivesareinstalledinbays.Inthismanual,thebaysarereferredtoasbay1,bay2,andsoon.

Wheninstallingorreplacinganinternaldrive,itisimportanttonotethetypeandsizeofthedrivethatyou

caninstallorreplaceineachbayandcorrectlyconnectthecablestothedriveinstalled.Refertothe

appropriatesectioninChapter5“Installingorreplacinghardware”onpage29forinstructionsonhowto

installorreplaceinternaldrivesforyourcomputer.

Figure5“Drivebaylocations”onpage13showsthelocationsofthedrivebays.

Figure5.Drivebaylocations

1Bay1-Opticaldrivebay(withanopticaldriveinstalledinsomemodels)

2Bay2-Cardreaderdrivebay

3Bay3-SATAharddiskdrivebay(forinstallinga3.5-inchharddiskdriveora2.5-inchsolidstatedrive)

Machinetypeandmodellabel

Themachinetypeandmodellabelidentiesyourcomputer.WhenyoucontactLenovoforhelp,themachine

typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.

Chapter1.Productoverview13

Thefollowingisasampleofthemachinetypeandmodellabel.

Figure6.Machinetypeandmodellabel

14ThinkCentreUserGuide

Chapter2.Usingyourcomputer

Thischapterprovidesinformationonusingsomeofthecomputercomponents.

Frequentlyaskedquestions

Thefollowingareafewtipsthatwillhelpyouoptimizetheuseofyourcomputer.

CanIgetmyuserguideinanotherlanguage?

TheuserguideisavailableinvariouslanguagesontheLenovoSupportWebsiteat:

http://www.lenovo.com/ThinkCentreUserGuides

Wherearemyrecoverydiscs?

Lenovoprovidesaprogramthatenablesyoutocreaterecoverydiscs.Fordetailsaboutcreatingrecovery

discs,see“Creatingrecoverymedia”onpage69.

Additionally,incaseofaharddiskfailure,youcanorderProductRecoverydiscsfromtheLenovoCustomer

SupportCenter.ForinformationaboutcontactingtheCustomerSupportCenter,seeChapter11“Getting

information,help,andservice”onpage111.BeforeusingtheProductRecoverydiscs,refertothe

documentationthatcomeswiththediscs.

Attention:AProductRecoverydiscpackagemightcontainmultiplediscs.Makesureyouhaveallofthe

discsreadybeforestartingtherecoveryprocess.Duringtherecoveryprocess,youmightbeprompted

tochangediscs.

WherecanIndhelpabouttheWindowsoperatingsystem?

TheWindowsHelpandSupportinformationsystemprovidesyoudetailedinformationaboutusingthe

Windowsoperatingsystemtohelpyougetthemostofyourcomputer.ToaccesstheWindowsHelpand

Supportinformationsystem,clickStart➙HelpandSupport.

Usingthekeyboard

Dependingonyourmodel,yourcomputercomeswitheitherastandardkeyboardorangerprintreader

keyboard.TheMicrosoftWindowsshortcutkeysareprovidedonbothkeyboardtypes.

Thissectionprovidesinformationaboutthefollowingtopics:

•“UsingWindowsshortcutkeys”onpage15

•“Usingangerprintreader”onpage16

UsingWindowsshortcutkeys

Boththestandardkeyboardandthengerprintreaderkeyboardprovidethreekeysyoucanusewithyour

MicrosoftWindowsoperatingsystem.

•ThetwoStartmenukeysarelocatedbesidetheAltkeyoneithersideofthespacebar.Theyfeaturethe

Windowslogo.Whenyoupresseither,theWindowsStartmenuopens.ThestyleoftheWindowslogo

variesdependingonthekeyboardtype.

•Thecontext-menukeyislocatednexttotheCtrlkeyontherightsideoftheSpacebar.Pressingthe

context-menukeyopensthecontextmenufortheactiveprogram,icon,orobject.

©CopyrightLenovo2011,201215

Note:YoucanusethemouseortheUpandDownarrowkeystohighlightmenuselections.Youcanclose

theStartmenuorthecontextmenubyclickingthemouseorpressingEsc.

Usingangerprintreader

Somecomputersmightcomewithakeyboardthathasangerprintreader.Formoreinformationaboutthe

ngerprintreader,see“FingerprintSoftware”onpage5.

ToopentheThinkVantageFingerprintSoftwareprogramandusethengerprintreader,dooneofthe

following:

•OntheWindows7operatingsystem,clickStart➙AllPrograms➙LenovoThinkVantageTools➙

FingerprintReader.

•OntheWindowsVistaoperatingsystem,clickStart➙AllPrograms➙ThinkVantage➙ThinkVantage

FingerprintSoftware.

Followtheinstructionsonthescreen.Foradditionalinformation,refertotheThinkVantageFingerprint

Softwarehelpsystem.

Usingthewheelmouse

Thewheelmousehasthefollowingcontrols:

1PrimarymousebuttonUsethisbuttontoselectorstartaprogramormenuitem.

2WheelUsethewheeltocontrolthescrollingactionofthemouse.Thedirectioninwhichyou

rotatethewheelcontrolsthedirectionofthescrollingaction.

3SecondarymousebuttonUsethisbuttontodisplayamenufortheactiveprogram,icon,orobject.

Youcanswitchthefunctionoftheprimaryandsecondarymousebuttonsandchangeotherdefaultbehavior

throughthemousepropertiesfunctionintheWindowsControlPanel.

Adjustingaudio

Soundisanimportantpartofthecomputerexperience.Yourcomputerhasadigitalaudiocontrollerbuilt

intothesystemboard.Somemodelsalsohaveahigh-performanceaudioadapterinstalledinoneofthePCI

cardslots.

Aboutyourcomputeraudio

Ifafactory-installed,high-performanceaudioadapterisinstalledinyourcomputer,thesystem-board

audioconnectorsontherearofthecomputeraretypicallydisabled;usetheconnectorsprovidedonthe

audioadapter.

16ThinkCentreUserGuide

Eachaudiosolutionprovidesatleastthreeaudioconnectors:audioline-inconnector,audioline-out

connector,andMicrophoneconnector.Onsomemodels,afourthconnectorisprovidedfortheattachment

ofunpoweredstereospeakers(speakersthatdonotrequireanacpowersource).Theaudioadapter

providesyouwiththeabilitytorecordandplaybacksoundandmusic,aswellastoenjoysoundwith

multimediaapplicationsandworkwithspeech-recognitionsoftware.

Optionally,youcanconnectasetofpoweredstereospeakerstotheaudioline-outconnectortoenjoy

bettersoundwithmultimediaapplications.

Settingthevolumefromthedesktop

Thedesktopvolumecontrolisaccessiblethroughthevolumeiconinthetaskbar,whichislocatedatthe

bottom-rightcorneroftheWindowsdesktop.Clickthevolumeiconandmovethesliderupordownto

controlthevolume,orclicktheMuteicontoturntheaudiooff.Ifthevolumeiconisnotinthetaskbar,see

“Addingthevolumeicontothetaskbar”onpage17.

Addingthevolumeicontothetaskbar

ToaddthevolumeicontothetaskbarontheWindows7operatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙ControlPanel➙AppearanceandPersonalization.

2.IntheTaskbarandStartMenutopic,clickCustomizeiconsonthetaskbar.

3.ClickTurnsystemiconsonoroffandchangethevolumebehaviorsfromOfftoOn.

4.ClickOKtosavethenewsettings.

ToaddthevolumeicontothetaskbarontheWindowsVistaoperatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙ControlPanel➙AppearanceandPersonalization.

2.IntheTaskbarandStartMenutopic,clickCustomizeiconsonthetaskbar.

3.OntheNoticationAreatab,selectVolumetoallowtheicontodisplay.

4.ClickApplytosavethenewsettings.

SettingthevolumefromControlPanel

YoucansetthecomputervolumefromControlPanel.TosetthecomputervolumefromControlPanel,

dothefollowing:

1.FromtheWindowsdesktop,clickStart➙ControlPanel➙HardwareandSound.

2.IntheSoundtopic,clickAdjustsystemvolume.

3.Movetheslidersupordowntoraiseorlowerthevolumeofyourcomputer.

UsingCDsandDVDs

YourcomputermighthaveaDVDROMdriveorrecordableDVDdriveinstalled.DVDdrivesuse

industry-standard,12cm(4.75-inch)CDmediaorDVDmedia.IfyourcomputercomeswithaDVDdrive,

thedrivecanreadDVD-ROMdiscs,DVD-Rdiscs,DVD-RAMdiscs,DVD-RWdiscs,andalltypesofCDs,

suchasCD-ROMdiscs,CD-RWdiscs,CD-Rdiscs,andaudioCDs.IfyouhavearecordableDVDdrive,

itcanalsorecordonDVD-Rdiscs,DVD-RWdiscs,typeIIDVD-RAMdiscs,CD-RWstandardandhigh

speeddiscs,andCD-Rdiscs.

FollowtheseguidelineswhenusingtheDVDdrive:

•Donotplacethecomputerinalocationwherethedriveisexposedtothefollowing:

–Hightemperature

–Highhumidity

Chapter2.Usingyourcomputer17

–Excessivedust

–Excessivevibrationorsuddenshock

–Aninclinedsurface

–Directsunlight

•DonotinsertanyobjectotherthanaCDorDVDintothedrive.

•Beforemovingthecomputer,removetheCDorDVDfromthedrive.

HandlingandstoringCDandDVDmedia

CDandDVDmediaaredurableandreliable,buttheydorequiresomecareandspecialhandling.When

handlingandstoringaCDorDVD,followtheseguidelines:

•Holdthediscbyitsedges.Donottouchthesurfaceofthesidethatisnotlabeled.

•Toremovedustorngerprints,wipethediscwithaclean,softclothfromthecentertotheoutside.Wiping

thediscinacirculardirectionmightcauselossofdata.

•Donotwriteorstickpaperonthedisc.

•Donotscratchormarkthedisc.

•Donotplaceorstorethediscindirectsunlight.

•Donotusebenzene,thinners,orothercleanerstocleanthedisc.

•Donotdroporbendthedisc.

•Donotinsertdamageddiscsintothedrive.Warped,scratched,ordirtydiscscandamagethedrive.

PlayingaCDorDVD

IfyourcomputercomeswithaDVDdrive,youcanlistentoaudioCDsorwatchDVDmovies.Toplaya

CDorDVD,dothefollowing:

1.PresstheEject/LoadbuttonontheDVDdrivetoopenthetray.

2.Withthetrayfullyextended,inserttheCDorDVDintothetray.SomeDVDdriveshaveasnaphubinthe

centerofthetray.Ifyourdrivehasasnaphub,supportthetraywithonehandandthenpushonthe

centeroftheCDorDVDuntilitsnapsintoplace.

3.PresstheEject/Loadbuttonagainorgentlypushthetrayforwardtoclosethetray.TheCDorDVD

playerprogramstartsautomatically.Foradditionalinformation,refertotheCDorDVDplayerprogram

helpsystem.

ToremoveaCDorDVDfromtheDVDdrive,dothefollowing:

1.Withthecomputeron,presstheEject/Loadbutton.Whenthetrayslidesoutautomatically,carefully

removethedisc.

2.ClosethetraybypressingtheEject/Loadbuttonorbygentlypushingthetrayforward.

Note:IfthetraydoesnotslideoutofthedrivewhenyoupresstheEject/Loadbutton,insertastraightened

paperclipintotheemergency-ejectholelocatedonthefrontoftheDVDdrive.Besurethedriveispowered

offwhenusingtheemergencyeject.UsetheEject/Loadbuttoninsteadoftheemergencyejectexcept

inanemergency.

RecordingaCDorDVD

IfyourcomputercomeswitharecordableDVDdrive,youcanusethedrivetorecordCDsorDVDs.To

recordaCDorDVD,dothefollowing:

1.ClickStart➙AllPrograms➙CorelDVDMovieFactoryLenovoEdition.

2.Followtheinstructionsonthescreen.

18ThinkCentreUserGuide

FordetailedinformationaboutusingtheCorelDVDMovieFactoryprogram,seethehelpsystemforthe

program.

YoucanalsouseWindowsMediaPlayertorecordCDsanddataDVDs.Formoreinformation,see“Helpand

Support”onpage111.

Chapter2.Usingyourcomputer19

20ThinkCentreUserGuide

Chapter3.Youandyourcomputer

Thischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoother

countriesorregions.

Accessibilityandcomfort

Goodergonomicpracticeisimportanttogetthemostfromyourpersonalcomputerandtoavoiddiscomfort.

Arrangeyourworkplaceandtheequipmentyouusetosuityourindividualneedsandthekindofwork

thatyouperform.Inaddition,usehealthyworkhabitstomaximizeyourperformanceandcomfortwhile

usingyourcomputer.

Thefollowingtopicsprovideinformationaboutarrangingyourworkarea,settingupyourcomputer

equipment,andestablishinghealthyworkhabits:

Lenovoiscommittedtoprovidingpeoplewithdisabilitiesgreateraccesstoinformationandtechnology.

Asaresult,thefollowinginformationprovideswaystohelpusersthathavehearing,vision,andmobility

limitationsgetthemostoutoftheircomputerexperience.

Assistivetechnologiesenableuserstoaccessinformationinthemostappropriateway.Someofthese

technologiesarealreadyprovidedinyouroperatingsystem,otherscanbepurchasedthroughvendors,or

accessedthroughtheWorldWideWeb:

http://www.lenovo.com/healthycomputing

Arrangingyourworkspace

Togetthemostfromyourcomputer,arrangeboththeequipmentyouuseandyourworkareatosuityour

needsandthekindofworkyoudo.Yourcomfortisofforemostimportance,butlightsources,aircirculation,

andthelocationofelectricaloutletscanalsoaffectthewayyouarrangeyourworkspace.

Comfort

Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyounda

positionthatsuitsyoubest.

Sittinginthesamepositionforalongtimecancausefatigue.Thebackrestandseatofyourchairshould

adjustindependentlyandprovidegoodsupport.Theseatshouldhaveacurvedfronttorelievepressureon

thethighs.Adjusttheseatsothatyourthighsareparalleltotheoorandyourfeetareeitheratonthe

oororonafootrest.

Whenusingthekeyboard,keepyourforearmsparalleltotheoorandyourwristsinacomfortableposition.

Usealighttouchonthekeyboardandyourhandsandngersrelaxed.Changetheangleofthekeyboard

formaximumcomfortbyadjustingthepositionofthekeyboardfeet.

©CopyrightLenovo2011,201221

Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitorata

comfortableviewingdistance,usually51to61cm(20to24inches),andpositionitsoyoucanviewit

withouthavingtotwistyourbody.Also,positionotherequipmentyouuseregularly,suchasthetelephoneor

amouse,withineasyreach.

Glareandlighting

Positionthemonitortominimizeglareandreectionsfromoverheadlights,windows,andotherlightsources.

Reectedlightfromshinysurfacescancauseannoyingreectionsonyourmonitorscreen.Placethe

monitoratrightanglestowindowsandotherlightsources,whenpossible.Reduceoverheadlighting,if

necessary,byturningofflightsorusinglowerwattagebulbs.Ifyouinstallthemonitornearawindow,use

curtainsorblindstoblockthesunlight.Youcanadjustthebrightnessandcontrastcontrolsonthemonitor

astheroomlightingchangesthroughouttheday.

Whereitisimpossibletoavoidreectionsortoadjustthelighting,anantiglarelterplacedoverthescreen

mightbehelpful.However,theseltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter

youhaveexhaustedothermethodsofreducingglare.

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen

periodicallyusingasoftclothasdirectedinyourmonitordocumentation.

Aircirculation

Yourcomputerandmonitorproduceheat.Thecomputerhasafanthatpullsinfreshairandforcesouthot

air.Themonitorletshotairescapethroughvents.Blockingtheairventscancauseoverheating,whichmight

resultinamalfunctionordamage.Placethecomputerandmonitorsothatnothingblockstheairvents;

usually,51mm(2inches)ofairspaceissufcient.Also,makesuretheventedairisnotblowingonpeople.

Electricaloutletsandcablelengths

Thelocationofelectricaloutlets,thelengthofpowercordsandcablesthatconnecttothemonitor,printer,

andotherdevicesmightdeterminethenalplacementofyourcomputer.

Whenarrangingyourworkspace:

•Avoidtheuseofextensioncords.Whenpossible,plugthecomputerpowercorddirectlyintoanelectrical

outlet.

•Keeppowercordsandcablesneatlyroutedawayfromwalkwaysandotherareaswheretheymight

getkickedaccidentally.

Formoreinformationaboutpowercords,see“Powercordsandpoweradapters”onpagevi.

22ThinkCentreUserGuide

RegisteryourcomputerwithLenovo

Toregisteryourcomputer,gotohttp://www.lenovo.com/register.Then,followtheinstructionsonthescreen

tocompletetheregistration.Thiscanhelpauthoritiesreturnyourcomputertoyouifitislostorstolen.

RegisteringyourcomputeralsoenablesLenovotonotifyyouaboutpossibletechnicalinformationand

upgrades.

Whenyouregisteryourcomputer,informationisenteredintoadatabase,whichenablesLenovotocontact

youincaseofarecallorothersevereproblem.Inaddition,somelocationsofferextendedprivilegesand

servicestoregisteredusers.

Movingyourcomputertoanothercountryorregion

Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandardsinto

consideration.Thissectionprovidesinformationonthefollowing:

•“Voltage-selectionswitch”onpage23

•“Replacementpowercords”onpage23

Voltage-selectionswitch

Somecomputersareequippedwithavoltage-selectionswitchlocatednearthepower-cordconnection

pointonthecomputerandsomecomputersdonothaveavoltage-selectionswitch.Beforeyouinstall

yourcomputerorrelocateyourcomputertoanothercountryorregion,youmustbecertainthatyouhave

matchedyourcomputertothevoltageavailableatyourelectricaloutlet.

CAUTION:

Youmustknowthevoltageoftheelectricalconnection(outlet)whereyourcomputerwillbe

connected.Ifyoudonotknowthevoltage,contactyourlocalelectriccompanyorrefertoofcial

Websitesorotherliteraturefortravelerstothecountryorregionwhereyouarelocated.

Ifyourcomputerhasavoltage-selectionswitch,youmustsettheswitchtomatchthevoltageavailableat

yourelectricaloutlet.Settingthevoltage-selectionswitchincorrectlywillcausethecomputertomalfunction

andmightcausepermanentdamagetothecomputer.Donotconnectthecomputertoanelectrical

outletuntilyouhaveveriedthatthevoltage-selectionswitchsettingmatchesthevoltageavailableatthe

electricaloutlets.

Ifyourcomputerdoesnothaveavoltage-selectionswitch,inspectthevoltage-ratinglabelonthebottomof

thecomputerandnotethefollowing:

•Ifthevoltage-ratinglabelshowsarangeofeither“100-127V”or“200-240V,”youmustensurethatthe

voltageprovidedattheelectricaloutletmatchesthevoltageratingonthecomputerlabel.Ifitdoes

notmatch,donotattempttoconnectthecomputertotheelectricaloutlet,unlessanexternaldevice

suchasavoltage-convertingtransformerisused.

•Ifthevoltage-ratinglabelshowsadualrangeof“100-127V”and“200-240V,”thissigniesthatthe

computerissuitableforworldwideoperationandthecomputerwillautomaticallyadjusttothevoltageat

theelectricaloutletregardlessofthecountryorregionwherethecomputerisbeingconnected.

Replacementpowercords

Ifyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthe

typeyouarecurrentlyusing,youwillhavetopurchaseeitherelectricalplugadaptersornewpowercords.

YoucanorderpowercordsdirectlyfromLenovo.

Chapter3.Youandyourcomputer23

Forpowercordinformationandpartnumbers,goto:

http://www.lenovo.com/powercordnotice

24ThinkCentreUserGuide

Chapter4.Security

Thischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.

Securityfeatures

Thefollowingsecurityfeaturesareavailableonyourcomputer:

•ComputraceAgentsoftwareembeddedinrmware

TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.

Thesoftwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,or

thecomputercall-inlocation.

Note:YoumighthavetopurchaseasubscriptiontoactivatetheComputraceAgentsoftware.

•Coverpresenceswitch(alsocalledintrusionswitch)

Thecoverpresenceswitchpreventsyourcomputerfromloggingintotheoperatingsystemwhenthe

computercoverisnotproperlyinstalledorclosed.Toenablethecoverpresenceswitchconnector

onthesystemboard,tothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.

2.SettheAdministratorPassword.See“Setting,changing,anddeletingapassword”onpage78.

3.FromtheSecuritysubmenu,selectChassisIntrusionDetection➙Enabled.Thecoverpresence

switchconnectoronthesystemboardisenabled.

Whenthecoverpresenceswitchdetectsthatyourcomputercoverisnotproperlyinstalledorclosed

whenyouturnonthecomputer,anerrormessagewillbedisplayed.Tobypasstheerrormessageand

logintotheoperatingsystem,dothefollowing:

1.Properlyinstallorcloseyourcomputercover.See“Completingthepartsreplacement”onpage67.

2.PressF1toentertheSetupUtilityprogram.ThenpressF10tosaveandexittheSetupUtility

program.Theerrormessagewillnotbedisplayedagain.

•AbilitytoenableanddisabledevicesandUSBconnectors

Formoreinformation,see“Enablingordisablingadevice”onpage79.

•Integratedngerprintreader(availableonsomemodels)

Dependingonthemodelsofyourcomputer,thekeyboardmayhaveanintegratedngerprintreader.

ByenrollingyourngerprintandassociatingitwithaPower-onPassword,aHardDiskPassword,or

bothpasswordsbeforehand,youcanstartthecomputer,logontothesystem,andentertheSetup

Utilityprogrambyswipingyourngeroverthereader,withouttypingapassword.Thusngerprint

authenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.

•Startupsequencecontrol

Formoreinformation,see“Selectingorchangingthestartupdevicesequence”onpage80.

•Startupwithoutkeyboardormouse

Yourcomputerisabletologintotheoperatingsystemwithoutkeyboardormouseconnected.

•TrustedPlatformModule(TPM)

TrustedPlatformModuleisasecurecryptoprocessorthatcanstorecryptographickeysthatprotect

informationstoredinyourcomputer.

©CopyrightLenovo2011,201225

Attachinganintegratedcablelock

Anintegratedcablelock,sometimesreferredtoastheKensingtonlock,canbeusedtosecureyour

computertoadesk,table,orothernon-permanentxture.Thecablelockattachestotheintegratedcable

lockslotattherearofyourcomputerandisoperatedwithakey.Thecablelockalsolocksthebuttonsused

toopenthecomputercover.Thisisthesametypeoflockusedwithmanynotebookcomputers.Youcan

orderanintegratedcablelockdirectlyfromLenovobysearchingforKensingtonat:

http://www.lenovo.com/support

Figure7.Integratedcablelock

Usingpasswords

YoucansetavarietyofpasswordsthroughtheMicrosoftWindowsoperatingsystemandthroughtheBIOS

ofyourcomputertohelpdeterunauthorizeduseofyourcomputer.

BIOSpasswords

YoucanusetheBIOSSetupUtilityprogramtosetpasswordstopreventunauthorizedaccesstoyour

computeranddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword:WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpassword

eachtimethecomputeristurnedon.Thecomputercannotbeuseduntilthevalidpasswordistyped

in.Formoreinformation,see“Power-OnPassword”onpage78.

•HardDiskPassword:SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataonthehard

diskdrive.WhenaHardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyou

trytoaccesstheharddiskdrive.Formoreinformation,see“HardDiskPassword”onpage78.

26ThinkCentreUserGuide

•AdministratorPassword:SettinganAdministratorPassworddetersunauthorizedusersfromchanging

congurationsettings.Ifyouareresponsibleformaintainingthecongurationsettingsofseveral

computers,youmightwanttosetanAdministratorPassword.Formoreinformation,see“Administrator

Password”onpage78.

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves

computingsecurity.

Windowspasswords

DependingonyourversionoftheWindowsoperatingsystem,youcanusepasswordsforavarietyof

features,includingcontrollingloginaccess,accesstosharedresources,networkaccess,andindividualuser

settings.Formoreinformation,see“HelpandSupport”onpage111.

SettinguptheintegratedSecurityChip

Dependingonthemodelofyourcomputer,thekeyboardmighthaveanembeddedSecurityChip,a

cryptographicmicroprocessor.WiththeSecurityChipandtheClientSecuritySolutionprogram,your

computerwillhaveahigherlevelofsecurityacrossthelocalnetwork,theenterprise,ortheInternet.orthe

Internet.ThefollowingarethekeyfeaturesoftheClientSecuritySolutionprogram:

•SecuredataencryptiontoprotectagainstunauthorizedaccesstocondentialmateriallocatedonyourPC.

•Keyencryptiontohelpensureprivacy.

Note:Keyencryptionusesapairofencryptionkeys:apublickeyandaprivatekey.Thepublickeyand

privatekeyworktogethertoencryptanddecryptinformation.Thetwokeysarealsousedtoidentify

andauthenticateusers.

•Akeyarchiveandrecoverytooltoprotectagainstaharddiskdrivefailureorsystemboardfailure.

•Convenient,securestorageofWebsiteandapplicationlogininformationusingPasswordManager.

•Supportforadditionalsecuritydevices,suchasangerprintreader.

•AmeanstorecoveraforgottenWindowsorharddiskpassword.

•Anencryptedvirtualdiskdrive,whichautomaticallyencryptsanydatathatisstoredwithinthesecure

connesofthis“electronicsafe”.

•Atooltoviewasummaryofthesecuritysettingscurrentlysetonyourcomputer.

SettingtheSecurityChip

TheSecurityChipsubmenuundertheSecuritymenuoftheSetupUtilityprogramprovidesthefollowing

options:

•SecurityChip:activates,inactivates,ordisablestheSecurityChip.

•SecurityReportingOptions:enablesordisableseachSecurityReportingoption.

•ClearSecurityChip:clearstheencryptionkey.

Notes:

•MakesurethattheAdministratorPasswordhasbeensetintheSetupUtilityprogram.Otherwiseanyone

canchangethesettingsfortheSecurityChip.

•IfyouareusingtheClientSecuritySolutionprogram,handletheSecurityChipasfollows:

–DonotcleartheSecurityChip.Otherwise,thefunctionsassignedtothekeyswillbeerased.

–DonotdisabletheSecurityChip.Otherwise,theClientSecuritySolutionprogramwillnotwork.

•IftheSecurityChipisdisabled,ClearSecurityChipandSecurityReportingOptionswillnotbe

displayed.

Chapter4.Security27

•WhenyoucleartheSecurityChip,besuretoturnyourcomputeroffandthenturnitonagainafteryouset

theSecurityChiptoActive.Otherwise,theClearSecurityChipoptionwillnotbedisplayed.

TosetanitemontheSecurityChipsubmenu,dothefollowing:

1.Printtheseinstructions.

2.Saveallopenles,andexitallapplications.

3.Turnoffyourcomputer.

4.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiplebeeps

orseealogoscreen,releasetheF1key.TheSetupUtilitywindowopens.

5.Usingthecursorkeys,movetoSecurity,andpressEnter.TheSecuritymenuopens.

6.Usingthecursorkeys,movetoSecurityChip,andpressEnter.TheSecurityChipsubmenuopens.

7.Usingthecursorkeys,movetoanitemyouwanttoset.Whentheitemyouwantishighlighted,press

Enter.

8.Settheitemsyouwanttoset.

9.PressF10tosaveandexittheSetupUtilityprogram.

10.ClickY esintheSetupConrmationwindow.

TosettheSecurityChip,youhavetoopentheClientSecuritySolutionprogram,andfollowtheinstructions

onthescreen.

Note:IfyourcomputerispreinstalledwiththeWindows7operatingsystem,theClientSecuritySolution

programisnotpreinstalledonyoursystem.Tocongurethesecuritychip,youneedtodownloadthelatest

versionoftheClientSecuritySolutionprogramfromtheLenovoWebsite.TodownloadtheClientSecurity

Solutionprogram,gotohttp://www.lenovo.com/support.Thenfollowtheinstructionsonthescreen.

Usingandunderstandingrewalls

Arewallcanbehardware,software,oracombinationofbothdependingonthelevelofsecurityrequired.

Firewallsworkonasetofrulestodeterminewhichinboundandoutboundconnectionsareauthorized.If

yourcomputerispreintalledwitharewallprogram,ithelpsprotectagainstcomputerInternetsecurity

threats,unauthorizedaccess,intrusions,andInternetattacks.Italsoprotectsyourprivacy.Formore

informationabouthowtousetherewallprogram,refertothehelpsystemofyourrewallprogram.

TheWindowsoperatingsystempreinstalledonyourcomputerprovidestheWindowsFirewall.Fordetailson

usingtheWindowsFirewall,referto“HelpandSupport”onpage111.

Protectingdataagainstviruses

Yourcomputerispreinstalledwithanantivirusprogramtohelpyouguardagainst,detect,andeliminate

viruses.

Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After

30days,youmustrenewthelicensetocontinuereceivingtheantivirussoftwareupdates.

Note:Virusdenitionlesmustbekeptup-to-datetoguardagainstnewviruses.

Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirus

software.

28ThinkCentreUserGuide

Chapter5.Installingorreplacinghardware

Thischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.

Handlingstatic-sensitivedevices

Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved

fromthecomputerandyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,can

seriouslydamagecomputercomponentsandparts.

Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity

damage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCIcards,memorymodules,

systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.

•Preventothersfromtouchingthepartsandothercomputercomponents.

•Beforeyoureplaceanewpart,touchthestatic-protectivepackagecontainingtheparttoametal

expansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwoseconds.This

reducesstaticelectricityinthepackageandyourbody.

•Whenpossible,removethenewpartfromthestatic-protectivepackaging,andinstallitdirectlyinthe

computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage

thatthepartcameinonasmooth,levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Installingorreplacinghardware

Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Youcanexpand

thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Notes:

1.UseonlycomputerpartsprovidedbyLenovo.

2.Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe

instructionsthatcomewiththeoption.

Installingexternaloptions

Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For

someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.

Wheninstallinganexternaloption,see“Locatingconnectors,controls,andindicatorsonthefrontofyour

computer”onpage8and“Locatingconnectorsontherearofyourcomputer”onpage8toidentifythe

requiredconnector.Then,usetheinstructionsthatcomewiththeoptiontohelpyoumaketheconnection

andinstallanysoftwareordevicedriversthatarerequiredfortheoption.

©CopyrightLenovo2011,201229

Openingthecomputercover

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoopenthecomputercover.

CAUTION:

Turnoffthecomputerandwaitthreetoveminutestoletthecomputercoolbeforeopeningthe

computercover.

Toopenthecomputercover,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallattacheddevicesandthecomputer.

2.Disconnectallpowercordsfromelectricaloutlets.

3.Disconnectthepowercords,Input/Outputcables,andanyothercablesthatareconnectedtothe

computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage8

and“Locatingconnectorsontherearofyourcomputer”onpage8.

4.Removeanylockingdevicethatsecuresthecomputercover,suchasanintegratedcablelock.See

“Attachinganintegratedcablelock”onpage26.

5.Pressthecover-releasebuttononthebackofthecomputerandpivotthecomputercoverupward.

Figure8.Openingthecomputercover

Removingandreinstallingthefrontbezel

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoremoveandreinstallthefrontbezel.

Toremoveandreinstallthefrontbezel,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

30ThinkCentreUserGuide

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Removethefrontbezelbyreleasingthethreeplastictabsonthetopofthefrontbezelandpivotingthe

frontbezeloutwardtoremoveitfromthecomputer.

Figure9.Removingthefrontbezel

Chapter5.Installingorreplacinghardware31

4.Toreinstallthefrontbezel,aligntheotherthreeplastictabsonthebottomofthefrontbezelwiththe

correspondingholesinthechassis,thenpivotthefrontbezelinwarduntilitsnapsintoposition.

Figure10.Reinstallingthefrontbezel

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Accessingthesystemboardcomponentsanddrives

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoaccessthesystemboardcomponentsanddrives.

Toaccessthesystemboardcomponentsanddrives,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

4.Removetheheatsinkfanduct.See“Replacingtheheatsinkandfanassembly”onpage49.

5.Removetheharddiskdrive.See“Replacingtheharddiskdrive”onpage44.

32ThinkCentreUserGuide

6.Pivottheopticaldrivebayupwardtoaccessthesystemboardcomponentsandthecables.See

“Replacingtheopticaldrive”onpage46.

Installingorreplacingamemorymodule

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoinstallorreplaceamemorymodule.

YourcomputerhasfourslotsforinstallingorreplacingDDR3UDIMMsthatprovideuptoamaximumof32

GBsystemmemory.Wheninstallingorreplacingamemorymodule,usethefollowingguidelines:

•Use1GB,2GB,4GB,or8GBDDR3UDIMMsinanycombinationuptoamaximumof32GB.

•InstallmemorymodulesinthesequenceofDIMM2,DIMM4,DIMM1,andDIMM3.See“Locating

partsonthesystemboard”onpage12.

Toinstallorreplaceamemorymodule,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

4.Removetheheatsinkfanduct.See“Replacingtheheatsinkandfanassembly”onpage49.

5.Removetheharddiskdrive.See“Replacingtheharddiskdrive”onpage44.

6.Pivottheopticaldrivebayupwardtogainaccesstothememoryslots.See“Replacingtheoptical

drive”onpage46.

7.Locatethememoryslots.See“Locatingpartsonthesystemboard”onpage12.

8.Removeanypartsthatmightpreventaccesstothememoryslots.

9.Dependingonwhetheryouareinstallingorreplacingamemorymodule,dooneofthefollowing:

•Ifyouarereplacinganoldmemorymodule,opentheretainingclipsandgentlypullthememory

moduleoutofthememoryslot.

Figure11.Removingamemorymodule

Chapter5.Installingorreplacinghardware33

•Ifyouareinstallingamemorymodule,opentheretainingclipsofthememoryslotintowhichyou

wanttoinstallthememorymodule.

Figure12.Openingtheretainingclips

10.Positionthenewmemorymoduleoverthememoryslot.Makesurethatthenotch1onthememory

modulealignscorrectlywiththeslotkey2onthesystemboard.Pushthememorymodulestraight

downintotheslotuntiltheretainingclipsclose.

Figure13.Installingamemorymodule

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

InstallingorreplacingaPCIcard

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

ThissectionprovidesinstructionsonhowtoinstallorreplaceaPCIcard.Yourcomputerhastwostandard

PCIcardslots,onePCIExpressx1cardslot,andonePCIExpressx16graphicscardslot.

ToinstallorreplaceaPCIcard,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

34ThinkCentreUserGuide

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.RotatethePCIcardretainertotheopenposition.

4.DependingonwhetheryouareinstallingorreplacingaPCIcard,dooneofthefollowing:

•IfyouareinstallingaPCIcard,removetheappropriatemetalslotcover.

•IfyouarereplacinganoldPCIcard,grasptheoldcardthatiscurrentlyinstalledandgentlypullit

outoftheslot.

Figure14.RemovingaPCIcard

Notes:

a.Thecardtstightlyintothecardslot.Ifnecessary,alternatemovingeachsideofthecardasmall

amountuntilitisremovedfromthecardslot.

b.Ifthecardisheldinplacebyaretaininglatch,pressthecardretaininglatch1asshownto

disengagethelatch.Graspthecardandgentlypullitoutoftheslot.

Chapter5.Installingorreplacinghardware35

5.RemovethenewPCIcardfromitsstatic-protectivepackage.

6.Installthenewcardintotheappropriatecardslotonthesystemboardandrotatethecardretainertothe

closedposition.See“Locatingpartsonthesystemboard”onpage12.

Figure15.InstallingthePCIcard

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Installingorreplacingthecardreader

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoinstallorreplacethecardreader.

Note:Thecardreaderisonlyavailableinsomemodels.Fornewinstallation,see“Installingthecardreader”

onpage36.Forreplacement,see“Replacingthecardreader”onpage39.

Installingthecardreader

Toinstallthecardreader,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

36ThinkCentreUserGuide

4.Locatethecardreaderdrivebay.See“Locatinginternaldrives”onpage13.

Note:Youmighthavetoremovethemetalcoverofthecardreaderdrivebay.

5.Installthenewcardreaderintothecardreaderbracket.Theninstallthetwoscrewstosecurethe

cardreadertothebracket.

6.Installthecardreaderbrackettothechassis.Thenpushthebrackettothelefttoalignthescrewholein

thebracketwiththecorrespondingholeinthechassis.

Figure16.Installingthecardreader

Chapter5.Installingorreplacinghardware37

7.Installthescrewtosecurethecardreaderbrackettothechassis.

Figure17.Installingthescrewthatsecuresthecardreader

8.PivottheopticaldrivebayupwardandconnectthecardreadercabletooneoftheUSBconnectorson

thesystemboard.See“Locatingpartsonthesystemboard”onpage12.

9.Reinstallthefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

Note:Youmighthavetoremovethecardreadercover2fromthefrontbezel.Toremovethecardread

cover,pivotthetworetainingclips1thatsecurethecardreadercoveroutwardsandthencompletely

disengagethecardreadercoverfromthefrontbezel.

Figure18.Removingthecardreadercover

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

38ThinkCentreUserGuide

Replacingthecardreader

Toreplacethecardreader,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

4.Locatethecardreaderdrivebay.See“Locatinginternaldrives”onpage13.

5.PivottheopticaldrivebayupwardanddisconnectthecardreadercablefromtheUSBconnectoronthe

systemboard.See“Locatingpartsonthesystemboard”onpage12.

6.Removethescrewthatsecuresthecardreaderbracket.Then,removethecardreaderbracketfrom

thechassis.

Figure19.Removingthescrewthatsecuresthecardreader

7.Removethetwoscrewsthatsecurethecardreadertoitsbracket.Thenremovethefailingcardreader

fromthebracket.

8.Installanewcardreaderintothebracketandinstallthetwoscrewstosecurethecardreadertothe

bracket.

Chapter5.Installingorreplacinghardware39

9.Installthecardreaderbrackettothechassis.Thenpushthebrackettothelefttoalignthescrewholein

thebracketwiththecorrespondingholeinthechassis.

Figure20.Installingthecardreader

40ThinkCentreUserGuide

10.Installthescrewtosecurethecardreaderbrackettothechassis.

Figure21.Installingthescrewthatsecuresthecardreader

11.PivottheopticaldrivebayupwardandreconnectthecardreadercabletooneoftheUSBconnectors

onthesystemboard.See“Locatingpartsonthesystemboard”onpage12.

12.Reinstallthefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Replacingthebattery

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Yourcomputerhasaspecialtypeofmemorythatmaintainsthedate,time,andsettingsforbuilt-infeatures,

suchasparallel-portassignments(conguration).Abatterykeepsthisinformationactivewhenyouturn

offthecomputer.

Thebatterynormallyrequiresnochargingormaintenancethroughoutitslife;however,nobatterylasts

forever.Ifthebatteryfails,thedate,time,andcongurationinformation(includingpasswords)arelost.An

errormessageisdisplayedwhenyouturnonthecomputer.

Refertothe“Lithiumbatterynotice”intheThinkCentreSafetyandWarrantyGuideforinformationabout

replacinganddisposingofthebattery.

Chapter5.Installingorreplacinghardware41

Toreplacethebattery,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Locatethebattery.See“Locatingpartsonthesystemboard”onpage12.

4.Removetheoldbattery.

Figure22.Removingtheoldbattery

5.Installanewbattery.

Figure23.Installinganewbattery

6.Closethecomputercoverandconnectthecables.See“Completingthepartsreplacement”onpage67.

Note:Whenthecomputeristurnedonforthersttimeafterreplacingthebattery,anerrormessage

mightbedisplayed.Thisisnormalafterreplacingthebattery.

7.Turnonthecomputerandallattacheddevices.

8.UsetheSetupUtilityprogramtosetthedate,time,andanypasswords.SeeChapter7“UsingtheSetup

Utilityprogram”onpage77.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Installingthesolidstatedrive

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoinstallthe2.5-inchsolidstatedrive.

Toinstallthesolidstatedrive,dothefollowing:

42ThinkCentreUserGuide

1.Installthesolidstatedriveintothestorageconverter.Then,installthe4screwstosecurethesolid

statedrivetothestorageconverter.

Figure24.Installingthesolidstatedriveintothestorageconverter

2.Toinstallthesolidstatedrivewiththestorageconverterintothe3.5-inchharddiskdrivebracket,ex

thebracketandalignpin1,pin2,pin3,andpin4onthebracketwiththecorrespondingholesin

thestorageconverter.

Figure25.Installingthesolidstatedrivewiththestorageconverterintotheharddiskdrivebracket

3.Connectthesignalcableandthepowercabletothesolidstatedrive.

4.Installthesolidstatedriveintotheharddiskdrivebay.See“Replacingtheharddiskdrive”onpage44.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

Chapter5.Installingorreplacinghardware43

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Replacingtheharddiskdrive

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacetheharddiskdrive.

Note:Dependingonyourmodeltype,yourcomputermightcomewitha2.5-inchsolidstatedrive.Toinstall

thesolidstatedrive,see“Installingthesolidstatedrive”onpage42.

Toreplacetheharddiskdrive,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Locatetheharddiskdrive.See“Locatingcomponents”onpage11.

4.Pullonthehandleoftheharddiskdrivebracketasshownandthenlifttheharddiskdrivebracket

upfromtheopticaldrivebay.

Figure26.Removingtheharddiskdrive

5.Disconnectthesignalcableandthepowercablefromtheharddiskdrivetocompletelyremovethehard

diskdrivefromthechassis.

44ThinkCentreUserGuide

6.Flextheretainingclipsasshowntoremovetheharddiskdrivefromthebracket.

Figure27.Removingtheharddiskdrivefromthebracket

7.Toinstallanewharddiskdriveintothebracket,exthebracketandalignpin1,pin2,pin4,andpin

5onthebracketwiththecorrespondingholesintheharddiskdrive.

Important:Donottouchthecircuitboard3onthebottomoftheharddiskdrive.

8.Connectthesignalcableandthepowercabletothenewharddiskdrive.

Chapter5.Installingorreplacinghardware45

9.Insertthetworetainingclips1oftheharddiskdrivebracketintothecorrespondingholesintheside

oftheopticaldrivebay,andthenpivottheharddiskdriveandbracketdownwardsuntilthehard

diskdrivebracketsnapsintoposition.

Figure28.Installingtheharddiskdrive

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Replacingtheopticaldrive

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacetheopticaldrive.

Toreplacetheopticaldrive,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

4.Removetheharddiskdrive.See“Replacingtheharddiskdrive”onpage44.

46ThinkCentreUserGuide

5.Presstheblueretainingcliptopivottheopticaldrivebayupward.

Figure29.Pivotingtheopticaldrivebay

6.Disconnectthesignalcableandthepowercablefromtherearoftheopticaldrive.

Chapter5.Installingorreplacinghardware47

7.Presstheopticaldrivelock1andslidetheopticaldriveoutoftherearofthedrivebayassembly.

Figure30.Removingtheoldopticaldrive

8.Installtheopticaldriveretaineronthesideofthenewopticaldrive.

Figure31.Installingtheopticaldriveretainer

48ThinkCentreUserGuide

9.Slidethenewopticaldriveintothedrivebayuntilitsnapsintoposition.

Figure32.Installinganewopticaldrive

10.Connectthesignalcableandthepowercabletotherearoftheopticaldrive.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Replacingtheheatsinkandfanassembly

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacetheheatsinkandfanassembly.

CAUTION:

Theheatsinkandfanassemblymightbeveryhot.Turnoffthecomputerandwaitthreetove

minutestoletthecomputercoolbeforeremovingthecomputercover.

Toreplacetheheatsinkandfanassembly,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

Chapter5.Installingorreplacinghardware49

3.Disconnecttheheatsinkandfanassemblycablefromthemicroprocessorfanconnectoronthesystem

board.See“Locatingpartsonthesystemboard”onpage12.

4.Followthissequencetoremovethefourscrewsthatsecuretheheatsinkandfanassemblytothe

systemboard:

a.Partiallyremovescrew1,thenfullyremovescrew2,andthenfullyremovescrew1.

b.Partiallyremovescrew3,thenfullyremovescrew4,andthenfullyremovescrew3.

Note:Carefullyremovethefourscrewsfromthesystemboardtoavoidanypossibledamagetothe

systemboard.Thefourscrewscannotberemovedfromtheheatsinkandfanassembly.

Figure33.Screwsthatsecuretheheatsinkandfanassembly

5.Lifttheheatsinkandfanassemblywiththefanductoffthesystemboard.

Notes:

a.Youmighthavetogentlytwisttheheatsinkandfanassemblytofreeitfromthemicroprocessor.

b.Whenhandlingtheheatsinkandfanassembly,donottouchthethermalgreaseonthebottom

oftheheatsinkandfanassembly.

50ThinkCentreUserGuide

6.Removethetwoscrewsthatsecuretheheatsinkfanduct.Thenremovetheheatsinkfanductfrom

thefailingheatsinkandfanassembly.

Figure34.Removingtheheatsinkfanduct

7.Placethenewheatsinkandfanassemblyonthesystemboardsothatthefourscrewsarealigned

withthecorrespondingholesinthesystemboard.Makesurethatyouproperlyplacethenewheat

sinkandfanassemblysothatyoucaneasilyconnectthenewheatsinkandfanassemblycabletothe

microprocessorfanconnectoronthesystemboard.

8.Followthissequencetoinstallthefourscrewstosecurethenewheatsinkandfanassembly,asshown

inFigure33“Screwsthatsecuretheheatsinkandfanassembly”onpage50:

a.Partiallytightenscrew1,thenfullytightenscrew2,andthenfullytightenscrew1.

b.Partiallytightenscrew3,thenfullytightenscrew4,andthenfullytightenscrew3.

9.Connectthenewheatsinkandfanassemblycabletothemicroprocessorfanconnectoronthesystem

board.See“Locatingpartsonthesystemboard”onpage12.

Chapter5.Installingorreplacinghardware51

10.Lowerandpositiontheheatsinkfanductonthetopoftheheatsinkandfanassemblyuntilthetwo

screwholesintheheatsinkfanductarealignedwiththoseintheheatsinkandfanassembly.Install

thetwoscrewstosecuretheheatsinkfanduct.

Figure35.Installingtheheatsinkfanduct

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletethereplacement,goto“Completingthepartsreplacement”onpage67.

Replacingthepowersupplyassembly

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacethepowersupplyassembly.

Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the

followingwarningsarerequiredforyoursafetyandproperUnderwritersLaboratories(UL)certication.

CAUTION:

52ThinkCentreUserGuide

Hazardousmovingparts.Keepngersandotherbodypartsaway.

CAUTION:

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel

attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith

oneoftheseparts,contactaservicetechnician.

Toreplacethepowersupplyassembly,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

4.Removetheharddiskdrive.See“Replacingtheharddiskdrive”onpage44.

Chapter5.Installingorreplacinghardware53

5.Removethetwoscrewsthatsecuretheheatsinkfanduct,andthenlifttheheatsinkfanductoutof

thechassis.

Figure36.Removingtheheatsinkfanduct

54ThinkCentreUserGuide

6.Pivottheopticaldriveupwardanddisconnectthepowersupplyassemblycablesfromalldrivesand

frompowerconnectors1and2onthesystemboard.

Figure37.Powerconnectorsonthesystemboard

Note:Youmightalsoneedtoreleasethepowersupplyassemblycablesfromsomecableclipsorties

thatsecurethecablestothechassis.Makesurethatyounotethecableroutingbeforedisconnecting

thecables.

Chapter5.Installingorreplacinghardware55

7.Attherearofthecomputer,removethethreescrewsthatsecurethepowersupplyassembly.Pressthe

powersupplyclip1downwardtoreleasethepowersupplyassemblyandthenslidethepowersupply

assemblytothefrontofthecomputer.Liftthepowersupplyassemblyoutofthecomputer.

Figure38.Removingthepowersupplyassembly

8.Makesurethatthenewpowersupplyassemblyisthecorrectreplacement.

9.Installthenewpowersupplyassemblyintothechassissothatthescrewholesinthenewpowersupply

assemblyarealignedwiththecorrespondingholesintherearofthechassis.Then,installthethree

screwstosecurethenewpowersupplyassemblyinplace.

Note:UseonlyscrewsprovidedbyLenovo.

Figure39.Installingthepowersupplyassembly

10.Connectthenewpowersupplyassemblycablestoalldrivesandthesystemboard.See“Locating

partsonthesystemboard”onpage12.

56ThinkCentreUserGuide

11.Lowerandpositiontheheatsinkfanductonthetopoftheheatsinkandfanassemblyuntilthetwo

screwholesintheheatsinkfanductarealignedwiththoseintheheatsinkandfanassembly.Install

thetwoscrewstosecuretheheatsinkfanduct.

Figure40.Installingtheheatsinkfanduct

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletethereplacement,goto“Completingthepartsreplacement”onpage67.

Replacingthemicroprocessor

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacethemicroprocessor.

CAUTION:

Theheatsinkandmicroprocessormightbeveryhot.Turnoffthecomputerandwaitthreetove

minutestoletthecomputercoolbeforeremovingthecomputercover.

Toreplacethemicroprocessor,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

Chapter5.Installingorreplacinghardware57

3.Locatethesystemboardanddisconnectallcablesconnectedtothesystemboard.See“Locating

partsonthesystemboard”onpage12.

4.Removetheheatsinkandfanassemblywiththefanduct.See“Replacingtheheatsinkandfan

assembly”onpage49.

Note:Donotletthethermalgreaseonthebottomoftheheatsinkandfanassemblygetincontact

withanything.

5.Liftthesmallhandle1andopentheretainer2toaccessthemicroprocessor3.

Figure41.Accessingthemicroprocessor

6.Liftthemicroprocessorstraightupandoutofthemicroprocessorsocket.

Figure42.Removingthemicroprocessor

Notes:

a.Yourmicroprocessorandsocketmightlookdifferentfromtheoneillustrated.

58ThinkCentreUserGuide

b.Notetheorientationofthemicroprocessorinthesocket.Youcaneitherlookforthesmalltriangle1

ononecornerofthemicroprocessorornotetheorientationofthenotches2onthemicroprocessor.

Thisisimportantwheninstallingthenewmicroprocessoronthesystemboard.

c.Touchonlytheedgesofthemicroprocessor.Donottouchthegoldcontactsonthebottom.

d.Donotdropanythingontothemicroprocessorsocketwhileitisexposed.Thesocketpinsmustbe

keptascleanaspossible.

7.Makesurethatthesmallhandleisintheraisedpositionandthemicroprocessorretainerisfullyopen.

8.Removetheprotectivecoverthatprotectsthegoldcontactsofthenewmicroprocessor.

9.Holdthenewmicroprocessorbyitssidesandalignthesmalltriangleononecornerofthenew

microprocessorwiththecorrespondingsmalltriangleononecornerofthemicroprocessorsocket.

10.Lowerthenewmicroprocessorstraightdownintothemicroprocessorsocketonthesystemboard.

Figure43.Installingthemicroprocessor

11.Closethemicroprocessorretainerandlockitintopositionwiththesmallhandletosecurethenew

microprocessorinthesocket.

Chapter5.Installingorreplacinghardware59

12.Reinstalltheheatsinkandfanassemblywiththefanductasshown.See“Replacingtheheatsinkand

fanassembly”onpage49.

Figure44.Reinstallingtheheatsinkandfanassemblywiththefanduct

13.Reconnectallcablesthatweredisconnectedfromthesystemboard.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletethereplacement,goto“Completingthepartsreplacement”onpage67.

Replacingtheinternalspeaker

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacetheinternalspeaker.

Note:Theinternalspeakerisonlyavailableinsomemodels.

Toreplacetheinternalspeaker,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

60ThinkCentreUserGuide

3.Removethefrontbezelbyreleasingthethreeplastictabsandpivotingthefrontbezeloutward.

Figure45.Removingthefrontbezel

4.Locatetheinternalspeaker.See“Locatingcomponents”onpage11.

5.Disconnecttheinternalspeakercablefromtheinternalspeakerconnectoronthesystemboard.See

“Locatingpartsonthesystemboard”onpage12.

Chapter5.Installingorreplacinghardware61

6.Removethescrewthatsecuresthecoverpresenceswitch(intrusionswitch)andremovethecover

presenceswitchfromthechassis.

Figure46.Removingthecoverpresenceswitch

62ThinkCentreUserGuide

7.Pushtheinternalspeakeroutwardthroughthehole1todisengageitfromthetwometaltabsonthe

chassis.Then,slidetheinternalspeakertotherighttoremoveitfromthechassis.

Figure47.Removingtheinternalspeaker

8.Alignthenewinternalspeakerwiththetwometalclipsonthechassis,andthenslidethespeaker

asshownuntilitsnapsintoposition.

Chapter5.Installingorreplacinghardware63

Figure48.Installingthenewinternalspeaker

9.Reconnecttheinternalspeakercabletothesystemboard.See“Locatingpartsonthesystemboard”

onpage12.

10.Positionthecoverpresenceswitchsothatthescrewholeinthecoverpresenceswitchisalignedwith

thecorrespondingholeinthechassis.

64ThinkCentreUserGuide

11.Installthescrewtosecurethecoverpresenceswitchtothechassis.

Figure49.Reinstallingthecoverpresenceswitch

12.Toreinstallthefrontbezel,alignthethreetabsonthefrontbezelwiththecorrespondingholesinthe

chassisandpivotthefrontbezelinwardsuntilitsnapsintoposition.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

ReplacingthefrontaudioandUSBassembly

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

ThissectionprovidesinstructionsonhowtoreplacethefrontaudioandUSBassembly.

ToreplacethefrontaudioandUSBassembly,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

Chapter5.Installingorreplacinghardware65

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

4.PivottheopticaldrivebayupwardanddisconnectthefrontaudioandUSBassemblycablesfromthe

systemboardandnotethecablesrouting.See“Locatingpartsonthesystemboard”onpage12.

5.RemovethescrewthatsecuresthefrontaudioandUSBassemblybracket.Thenremovethefront

audioandUSBassemblybracketfromthechassis.

Figure50.RemovingthefrontaudioandUSBassembly

6.RemovethetwoscrewsthatsecurethefrontaudioandUSBassemblytoitsbracket.Thenremovethe

failingfrontaudioandUSBassemblyfromthebracket.

7.InstallanewfrontaudioandUSBassemblyintothebracketandinstallthetwoscrewstosecurethe

frontaudioandUSBassemblytothebracket.

8.InstallthefrontaudioandUSBassemblybrackettothechassisandalignthescrewholeinthebracket

withthecorrespondingholeinthechassis.

9.InstallthescrewtosecurethefrontaudioandUSBassemblybrackettothechassis.

10.ReconnectthefrontUSBandfrontaudiocablestothesystemboard.See“Locatingpartsonthe

systemboard”onpage12.

11.Reinstallthefrontbezel.See“Removingandreinstallingthefrontbezel”onpage30.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

66ThinkCentreUserGuide

Replacingthekeyboardormouse

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacethekeyboardormouse.

Toreplacethekeyboardormouse,dothefollowing:

1.Disconnecttheoldkeyboardcableormousecablefromthecomputer.

2.ConnectanewkeyboardormousetooneoftheUSBconnectorsonthecomputer.Dependingonwhere

youwanttoconnectthenewkeyboardormouse,see“Locatingconnectors,controls,andindicatorson

thefrontofyourcomputer”onpage8or“Locatingconnectorsontherearofyourcomputer”onpage8.

Figure51.Connectinganewkeyboardormouse

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage67.

Completingthepartsreplacement

Aftercompletingtheinstallationorreplacementforallparts,youneedtoclosethecomputercoverand

reconnectcables.Dependingonthepartsyouinstalledorreplaced,youmightneedtoconrmtheupdated

informationintheSetupUtilityprogram.RefertoChapter7“UsingtheSetupUtilityprogram”onpage77.

Toclosethecomputercoverandreconnectcablestoyourcomputer,dothefollowing:

1.Makesurethatallcomponentshavebeenreassembledcorrectlyandthatnotoolsorloosescrews

areleftinsideyourcomputer.See“Locatingcomponents”onpage11forthelocationsofvarious

componentsinyourcomputer.

2.Ifyouhaveremovedthefrontbezel,reinstallit.Toreinstallthefrontbezel,alignthethreetabson

thefrontbezelwiththecorrespondingholesinthechassisandpivotthefrontbezelinwardsuntil

itsnapsintoposition.

3.Makesurethatthecablesareroutedcorrectly.Keepcablesclearofthehingesandsidesofthe

computerchassistoavoidinterferencewithclosingthecomputercover.

4.Lowertheopticaldrivebay.

5.Closethecomputercover.

6.Ifthereisanintegratedcablelockavailable,lockthecomputer.

7.Reconnecttheexternalcablesandpowercordstothecomputer.See“Locatingconnectorsontherear

ofyourcomputer”onpage8.

8.Toupdateyourconguration,seeChapter7“UsingtheSetupUtilityprogram”onpage77.

Chapter5.Installingorreplacinghardware67

Note:Inmostareasoftheworld,LenovorequiresthereturnofthedefectiveCustomerReplaceableUnit

(CRU).InformationaboutthiswillcomewiththeCRUorwillcomeafewdaysaftertheCRUarrives.

Obtainingdevicedrivers

Youcanobtaindevicedriversforoperatingsystemsthatarenotpreinstalledat

http://www.lenovo.com/support.Installationinstructionsareprovidedinreadmeleswiththedevice-driver

les.

68ThinkCentreUserGuide

Chapter6.Recoveryinformation

ThischapterprovidesinformationabouttherecoverysolutionsprovidedbyLenovo.

Thischaptercontainsthefollowingtopics:

•Creatingandusingrecoverymedia

•Performingbackupandrecoveryoperations

•UsingtheRescueandRecoveryworkspace

•Creatingandusingarescuemedium

•Installingorreinstallingdevicedrivers

•Solvingrecoveryproblems

Notes:

1.TherecoveryinformationinthischapteronlyappliestothecomputersthathavetheRescueand

RecoveryprogramortheProductRecoveryprograminstalled.IftheEnhancedBackupandRestore

iconintheLenovoThinkVantageToolsprogramisdimmed,itindicatesthatyouneedtoinstall

theRescueandRecoveryprogrammanuallybeforeenablingitsfeatures.ToinstalltheRescueand

Recoveryprogram,dothefollowing:

a.ClickStart➙AllPrograms➙LenovoThinkVantageTools,anddouble-clickEnhancedBackup

andRestore.

b.Followtheinstructionsonthescreen.

c.Whentheinstallationprocesscompletes,theEnhancedBackupandRestoreiconisactivated.

2.Thereareavarietyofmethodstochoosefromwhenconsideringhowtorecoverintheeventofa

software-orhardware-relatedproblem.Somemethodsvarydependingonthetypeofoperatingsystem

thatisinstalled.

3.Theproductontherecoverymediamaybeusedonlyforthefollowingpurposes:

•Restoretheproductpreinstalledonyourcomputer

•Reinstalltheproduct

•ModifytheproductusingtheAdditionalFiles

Creatingandusingrecoverymedia

Youcanuserecoverymediatorestoretheharddiskdrivetothefactorydefaultstate.Recoverymediaare

usefulifyoutransferthecomputertoanotherarea,sellthecomputer,recyclethecomputer,orputthe

computerinanoperationalstateafterallothermethodsofrecoveryhavefailed.Asaprecautionarymeasure,

itisimportanttocreaterecoverymediaasearlyaspossible.

Note:Therecoveryoperationsyoucanperformusingrecoverymediavarydependingontheoperating

systemfromwhichtherecoverymediawerecreated.Therecoverymediamightcontainabootmedium

andadatamedium.YourMicrosoftWindowslicensepermitsyoutocreateonlyonedatamedium,soitis

importantthatyoustoretherecoverymediainasafeplaceafteryouhavemadethem.

Creatingrecoverymedia

Thissectionprovidesinstructionsonhowtocreaterecoverymediaondifferentoperatingsystems.

©CopyrightLenovo2011,201269

Note:OntheWindows7operatingsystem,youcancreaterecoverymediausingdiscsorexternalUSB

storagedevices.OntheWindowsVistaoperatingsystems,youcancreaterecoverymediausingonlydiscs,

sothisoperationisalsocalled“creatingProductRecoverydiscs.”

•TocreaterecoverymediaontheWindows7operatingsystem,clickStart➙AllPrograms➙Lenovo

ThinkVantageTools➙FactoryRecoveryDisks.Then,followtheinstructionsonthescreen.

•TocreateProductRecoverydiscsontheWindowsVistaoperatingsystem,clickStart➙AllPrograms➙

ThinkVantage➙CreateProductRecoveryMedia.Then,followtheinstructionsonthescreen.

Usingrecoverymedia

ThissectionprovidesinstructionsonhowtouserecoverymediaontheWindows7operatingsystem.

OntheWindows7operatingsystemandtheWindowsVistaoperatingsystem,youcanuserecoverymedia

torestorethecontentsoftheharddiskdrivetothefactorydefaultstate.Also,youcanuserecoverymediato

putthecomputerinanoperationalstateafterallothermethodsofharddiskdriverecoveryhavefailed.

Attention:Whenyouuserecoverymediatorestorethecontentsoftheharddisktothefactorydefaultstate,

allthelescurrentlyontheharddiskdrivewillbedeletedandreplacedbythefactorydefaultles.

TouserecoverymediaontheWindows7operatingsystemortheWindowsVistaoperatingsystem,

dothefollowing:

1.Dependingonthetypeofyourrecoverymedia,connectthebootmedium(memorykeyorotherUSB

storagedevice)tothecomputer,orinsertthebootdiscintotheopticaldrive.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowopens,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Therestoreprocessbegins.

4.Followtheinstructionsonthescreentocompletetheoperation.

Note:Afterrestoringyourcomputerharddiskdrivetothefactorydefaultstate,youmighthavetoreinstall

devicedriversforsomedevices.See“Reinstallingdevicedrivers”onpage75.

Performingbackupandrecoveryoperations

TheRescueandRecoveryprogramenablesyoutobackupallyourharddiskdrivecontentsincludingthe

operatingsystem,datales,softwareprograms,andpersonalsettings.Youcandesignatewherethe

RescueandRecoveryprogramstoresthebackup:

•Inaprotectedareaofyourharddiskdrive

•Onthesecondaryharddiskdriveifasecondaryharddiskdriveisinstalledinyourcomputer

•OnanattachedexternalUSBharddiskdrive

•Onanetworkdrive

•Onrecordablediscs(arecordableopticaldriveisrequiredforthisoption)

Afteryouhavebackedupthecontentsoftheharddiskdrive,youcanrestorethecompletecontentsofthe

harddiskdrive,restoreselectedlesonly,orrestoretheWindowsoperatingsystemandapplicationsonly

whilekeepingtheotherdataonyourharddiskdrive.

Performingabackupoperation

ThissectionprovidesinstructionsonhowtoperformabackupoperationusingtheRescueandRecovery

programondifferentoperatingsystems.

70ThinkCentreUserGuide

•ToperformabackupoperationusingtheRescueandRecoveryprogramontheWindows7operating

system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙

EnhancedBackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClickBackupyourharddriveandselectbackupoperationoptions.Then,followtheinstructionson

thescreentocompletethebackupoperation.

•ToperformabackupoperationusingtheRescueandRecoveryprogramontheWindowsVistaoperating

system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙ThinkVantage➙RescueandRecovery.

TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clickLaunchadvancedRescueandRecovery➙Back

upyourharddrive,andselectbackupoperationoptions.

3.Followtheinstructionsonthescreentocompletethebackupoperation.

Performingarecoveryoperation

ThissectionprovidesinstructionsonhowtoperformarecoveryoperationusingtheRescueandRecovery

programondifferentoperatingsystems.

•ToperformarecoveryoperationusingtheRescueandRecoveryprogramontheWindows7operating

system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙

EnhancedBackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheRestoreyoursystemfromabackupicon.

4.Followtheinstructionsonthescreentocompletetherecoveryoperation.

•ToperformarecoveryoperationusingtheRescueandRecoveryprogramontheWindowsVistaoperating

system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙ThinkVantage➙RescueandRecovery.

TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clickLaunchadvancedRescueandRecovery.

3.ClicktheRestoreyoursystemfromabackupicon.

4.Followtheinstructionsonthescreentocompletetherecoveryoperation.

FormoreinformationaboutperformingarecoveryoperationfromtheRescueandRecoveryworkspace,see

“UsingtheRescueandRecoveryworkspace”onpage71.

UsingtheRescueandRecoveryworkspace

TheRescueandRecoveryworkspaceresidesinaprotected,hiddenareaofyourharddiskdrivethat

operatesindependentlyfromtheWindowsoperatingsystem.Thisenablesyoutoperformrecovery

operationsevenifyoucannotstarttheWindowsoperatingsystem.Youcanperformthefollowingrecovery

operationsfromtheRescueandRecoveryworkspace:

•Rescuelesfromyourharddiskdriveorfromabackup:TheRescueandRecoveryworkspaceenables

youtolocatelesonyourharddiskdriveandtransferthemtoanetworkdriveorotherrecordablemedia,

suchasaUSBdeviceoradisc.Thissolutionisavailableevenifyoudidnotbackupyourlesorif

changesweremadetothelessinceyourlastbackupoperation.Youcanalsorescueindividuallesfrom

aRescueandRecoverybackuplocatedonyourlocalharddiskdrive,aUSBdevice,oranetworkdrive.

Chapter6.Recoveryinformation71

•RestoreyourharddiskdrivefromaRescueandRecoverybackup:Ifyouhavebackedupyourharddisk

driveusingtheRescueandRecoveryprogram,youcanrestoretheharddiskdrivefromaRescueand

Recoverybackup,evenifyoucannotstarttheWindowsoperatingsystem.

•Restoreyourharddiskdrivetothefactorydefaultstate:TheRescueandRecoveryworkspaceenables

youtorestorethecompletecontentsofyourharddiskdrivetothefactorydefaultstate.Ifyouhave

multiplepartitionsonyourharddiskdrive,youhavetheoptiontorestoretheC:partitionandleavethe

otherpartitionsintact.BecausetheRescueandRecoveryworkspaceoperatesindependentlyfrom

theWindowsoperatingsystem,youcanrestoretheharddiskdrivetothefactorydefaultstateevenif

youcannotstarttheWindowsoperatingsystem.

Attention:IfyourestoretheharddiskdrivefromaRescueandRecoverybackuporrestoretheharddisk

drivetothefactorydefaultsettings,alllesontheprimaryharddiskdrivepartition(usuallydriveC:)willbe

deletedintherecoveryprocess.Ifpossible,makecopiesofimportantles.Ifyouareunabletostartthe

Windowsoperatingsystem,youcanusetherescuelesfeatureoftheRescueandRecoveryworkspaceto

copylesfromyourharddiskdrivetoothermedia.

TostarttheRescueandRecoveryworkspace,dothefollowing:

1.Makesurethecomputeristurnedoff.

2.RepeatedlypressandreleasetheF11keywhenturningonthecomputer.Whenyouhearbeepsor

seealogoscreen,releasetheF11key.

3.IfyouhavesetaRescueandRecoverypassword,typeyourpasswordwhenprompted.TheRescue

andRecoveryworkspaceopensafterashortdelay.

Note:IftheRescueandRecoveryworkspacefailstoopen,see“Solvingrecoveryproblems”onpage75.

4.Dooneofthefollowing:

•Torescuelesfromyourharddiskdriveorfromabackup,clickRescuelesandfollowthe

instructionsonthescreen.

•TorestoreyourharddiskdrivefromaRescueandRecoverybackuportorestoreyourharddiskdrive

tothefactorydefaultsettings,clickRestoreyoursystemandfollowtheinstructionsonthescreen.

FormoreinformationaboutthefeaturesoftheRescueandRecoveryworkspace,clickHelp.

Note:Afterrestoringyourharddiskdrivetothefactorydefaultstate,youmighthavetoreinstalldevice

driversforsomedevices.See“Reinstallingdevicedrivers”onpage75.

Creatingandusingarescuemedium

Witharescuemedium,suchasadiscoraUSBharddiskdrive,youcanrecoverthecomputerfromfailures

thatpreventyoufromgainingaccesstotheRescueandRecoveryworkspaceonyourharddiskdrive.

Notes:

1.Therecoveryoperationsyoucanperformusingarescuemediumvarydependingontheoperating

system.

2.Therescuedisccanbestartedinalltypesofopticaldrives.

Creatingarescuemedium

Thissectionprovidesinstructionsonhowtocreatearescuemediumondifferentoperatingsystems.

•TocreatearescuemediumontheWindows7operatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙

EnhancedBackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

72ThinkCentreUserGuide

3.ClicktheCreateRescueMediaicon.TheCreateRescueandRecoveryMediawindowopens.

4.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreate

arescuemediumusingadisc,aUSBharddiskdrive,orasecondaryinternalharddiskdrive.

5.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.

•TocreatearescuemediumontheWindowsVistaoperatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙ThinkVantage➙CreateRecovery

Media.TheCreateRescueandRecoveryMediawindowopens.

2.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreate

arescuemediumusingadisc,aUSBharddiskdrive,orasecondaryinternalharddiskdrive.

3.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.

Usingarescuemedium

Thissectionprovidesinstructionsonhowtousetherescuemediumyouhavecreated.

•Ifyouhavecreatedarescuemediumusingadisc,usethefollowinginstructionstousetherescuemedium:

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selectthedesiredopticaldriveastherstbootdevice.

Then,inserttherescuediscintotheopticaldriveandpressEnter.Therescuemediumstarts.

•IfyouhavecreatedarescuemediumusingaUSBharddiskdrive,usethefollowinginstructionsto

usetherescuemedium:

1.AttachtheUSBharddiskdrivetooneoftheUSBconnectorsonyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selecttheUSBharddiskdriveastherstbootdeviceand

pressEnter.Therescuemediumstarts.

Whentherescuemediumstarts,theRescueandRecoveryworkspaceopens.Thehelpinformationfor

eachfeatureisavailablefromtheRescueandRecoveryworkspace.Followtheinstructionstocomplete

therecoveryprocess.

Reinstallingpreinstalledapplicationsanddevicedrivers

Yourcomputerhasprovisionsthatenableyoutoreinstallselectedfactory-installedapplicationsanddevice

drivers.

Reinstallingpreinstalledapplications

Thissectionprovidesinstructionsonhowtoreinstallpreinstalledapplications.

ToreinstalltheselectedapplicationspreinstalledonyourLenovocomputer,dothefollowing:

1.Turnonthecomputer.

2.UseWindowsExplorerorMyComputertodisplaythedirectorystructureofyourharddiskdrive.

3.GototheC:\SWTOOLSdirectory.

4.Opentheappsfolder.Withintheappsfolder,thereareseveralsubfoldersnamedforvariousapplications

installedinyourcomputer.

5.Opentheappropriateapplicationsubfolder.

Chapter6.Recoveryinformation73

6.Intheapplicationsubfolder,lookforaSETUP.EXEleorotherappropriateEXElesforsetup.

Double-clicktheleandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingpreinstalleddevicedrivers

Thissectionprovidesinstructionsonhowtoreinstallpreinstalleddevicedrivers.

Attention:Whenyoureinstalldevicedrivers,youarechangingthecurrentcongurationofyourcomputer.

Reinstalldevicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Toreinstallthedevicedriverforafactory-installeddevice,dothefollowing:

1.Turnonthecomputer.

2.UseWindowsExplorerorMyComputertodisplaythedirectorystructureofyourharddiskdrive.

3.GototheC:\SWTOOLSdirectory.

4.OpentheDRIVERSfolder.WithintheDRIVERSfolder,thereareseveralsubfoldersnamedforvarious

devicesinstalledinyourcomputer,suchasAUDIOorVIDEO.

5.Opentheappropriatedevicesubfolder.

6.Dooneofthefollowing:

•Inthedevicesubfolder,lookforaSETUP .exele.Double-clicktheleandfollowtheinstructionson

thescreentocompletetheinstallation.

•Inthedevicesubfolder,lookforaREADME.txtleoralewiththe.txtextension.Thislemightbe

namedaftertheoperatingsystem,suchasWIN98.txt.TheTXTlecontainsinformationabouthowto

installthedevicedriver.Followtheinstructionstocompletetheinstallation.

•Ifthedevicesubfoldercontainsalewiththe.infextensionandyouwanttoinstallthedevice

driverusingtheINFle,refertoyourWindowsHelpandSupportinformationsystemfordetailed

informationabouthowtoinstallthedevicedriver.

Note:Ifyouneedupdateddevicedrivers,see“Gettingthelatestdevicedriversforyourcomputer”on

page85formoreinformation.

Reinstallingsoftwareprograms

Ifasoftwareprogramyouinstalledonyourcomputerisnotworkingcorrectly,youmightneedtoremove

andreinstallit.Reinstallingoverwritestheexistingprogramslesandusuallyxesanyproblemsthat

youmighthavehadwiththatprogram.

Toremoveaprograminyoursystem,seeMicrosoftWindowshelpsystemfordetailedinformation.

Toreinstalltheprogram,dooneofthefollowing:

Note:Themethodofreinstallingaprogramvariesfromprogramtoprogram.Refertothedocumentation

providedwiththeprogramtoseeifyourprogramhasspecialinstallationinstructions.

•Toreinstallmostcommerciallyavailableprogramsinyoursystem,seeMicrosoftWindowshelpsystem

formoreinformation.

•ToreinstallselectedapplicationprogramsthatcamepreinstalledfromLenovo,dothefollowing:

1.Turnonthecomputer.

2.UseWindowsExplorerorMyComputertodisplaythedirectorystructureofyourharddiskdrive.

3.GototheC:\SWTOOLSdirectory.

4.OpentheAPPSfolder.WithintheAPPSfolder,thereareseveralsubfoldersnamedforvarious

applicationsinstalledinyourcomputer.

74ThinkCentreUserGuide

5.Opentheappropriateapplicationsubfolder.

6.Intheapplicationsubfolder,lookforaSETUP.EXEleorotherappropriateEXElesforsetup.

Double-clicktheleandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingdevicedrivers

Toreinstalladevicedriverforanoptionyouinstalled,refertothedocumentationthatcomeswiththeoption.

Whenyoureinstalldevicedrivers,youarechangingthecurrentcongurationofyourcomputer.Reinstall

devicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Formoreinformationaboutreinstallingdevicedriversthatcamewithyourcomputer,see“Reinstalling

preinstalledapplicationsanddevicedrivers”onpage73.

Solvingrecoveryproblems

IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,doone

ofthefollowing:

•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue

medium”onpage72.

•Userecoverymediaifallothermethodsofrecoveryhavefailedandyouneedtorestoretheharddisk

drivetothefactorydefaultsettings.See“Creatingandusingrecoverymedia”onpage69.

Note:IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironmentfrom

arescuemediumorrecoverymedia,youmightnothavetherescuedevice(aninternalharddiskdrive,a

disc,aUSBharddiskdrive,orotherexternaldevices)setastherstbootdeviceinthestartupdevice

sequence.Youmustrstmakesurethatyourrescuedeviceissetastherstbootdeviceinthestartup

devicesequenceintheSetupUtilityprogram.See“Selectingastartupdevice”onpage80fordetailed

informationabouttemporarilyorpermanentlychangingthestartupdevicesequence.Formoreinformation

abouttheSetupUtilityprogram,seeChapter7“UsingtheSetupUtilityprogram”onpage77.

Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem

inasafeplaceforfutureuse.

Chapter6.Recoveryinformation75

76ThinkCentreUserGuide

Chapter7.UsingtheSetupUtilityprogram

TheSetupUtilityprogramisusedtoviewandchangethecongurationsettingsofyourcomputer,regardless

ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar

settingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Makesureyourcomputeristurnedoff.

2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple

beepsorseealogoscreen,releasetheF1key.

Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram

menuwillnotbedisplayeduntilyoutypethecorrectpassword.Formoreinformation,see“Using

passwords”onpage77.

WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememory

modulesizehasdecreased,anerrormessagewillbedisplayedwhenyoustartthecomputerandyouwillbe

promptedtodooneofthefollowing:

•PressF1toentertheSetupUtilityprogram.

Note:AfteryouentertheSetupUtilityprogram,selectSaveChangesandExitatthebottomofthe

screen.Theerrormessagewillnotbedisplayedagain.

•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.

Viewingandchangingsettings

TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconguration.Tovieworchange

settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.Then,follow

theinstructionsonthescreen.

YoucanuseeitherthekeyboardorthemousetonavigatethroughBIOSmenuchoices.Thekeysusedto

performvarioustasksaredisplayedatthebottomofeachscreen.

Usingpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer

anddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword

•AdministratorPassword

•HardDiskPassword

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves

computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.

©CopyrightLenovo2011,201277

Passwordconsiderations

Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it

isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Tosetastrongpassword,

usethefollowingguidelines:

•Haveatleasteightcharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•SetupUtilityprogramandharddiskdrivepasswordsarenotcasesensitive

•Notbeyournameoryourusername

•Notbeacommonwordoracommonname

•Besignicantlydifferentfromyourpreviouspasswords

Power-OnPassword

WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpasswordeachtimethecomputeris

turnedon.Thecomputercannotbeuseduntilthevalidpasswordistypedin.

AdministratorPassword

SettinganAdministratorPassworddetersunauthorizedusersfromchangingcongurationsettings.Ifyou

areresponsibleformaintainingthecongurationsettingsofseveralcomputers,youmightwanttosetan

AdministratorPassword.

WhenanAdministratorPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutryto

accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword

istypedin.

IfboththePower-OnPasswordandAdministratorPasswordareset,youcantypeeitherpassword.However,

youmustuseyourAdministratorPasswordtochangeanycongurationsettings.

HardDiskPassword

SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena

HardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutrytoaccessthe

harddiskdrive.

Notes:

•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk

driveisremovedfromonecomputerandinstalledinanother.

•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe

harddiskdrive.

Setting,changing,anddeletingapassword

Toset,change,ordeleteapassword,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity.

3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or

HardDiskPassword.

4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.

78ThinkCentreUserGuide

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore

information,see“Passwordconsiderations”onpage78.

Erasinglostorforgottenpasswords(clearingCMOS)

Thissectionprovidesinstructionsonhowtoeraselostorforgottenpasswords,suchasauserpassword.

Toerasealostorforgottenpassword,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem

board”onpage12.

4.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and

pin3).

5.Closethecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”

onpage67.

6.Turnonthecomputerandleaveitonforapproximately10seconds.Then,turnoffthecomputerby

holdingthepowerswitchforapproximatelyveseconds.

7.Repeatstep1throughstep2.

8.MovetheClearCMOS/Recoveryjumperbacktothestandardposition(pin1andpin2).

9.Closethecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”

onpage67.

Enablingordisablingadevice

Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:

USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris

disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.

SATAControllerWhenthisfeatureissettoDisable,alldevicesconnectedtotheSATAconnectors

(suchasharddiskdrivesortheopticaldrive)aredisabledandcannotbeaccessed.

ExternalSATAPortWhenthisoptionissettoDisable,thedeviceconnectedtotheExternalSATA

connectorcannotbeaccessed.

Toenableordisableadevice,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.

2.FromtheSetupUtilityprogrammainmenu,selectDevices.

3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:

•SelectUSBSetuptoenableordisableaUSBdevice.

•SelectATADriveSetuptoenableordisableaninternalorexternalSATAdevice.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingfromtheSetupUtilityprogram”

onpage81.

Chapter7.UsingtheSetupUtilityprogram79

Selectingastartupdevice

Ifyourcomputerdoesnotstartupfromadevicesuchasthediscorharddiskdriveasexpected,dooneof

thefollowingtoselectthestartupdeviceyouwant.

Selectingatemporarystartupdevice

Usethisproceduretoselectatemporarystartupdevice.

Note:Notalldiscsandharddiskdrivesarebootable.

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowdisplays,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Thecomputerwillstartupfromthedeviceyou

selected.

Note:SelectingastartupdevicefromthePleaseselectbootdevicewindowdoesnotpermanentlychange

thestartupsequence.

Selectingorchangingthestartupdevicesequence

Tovieworpermanentlychangetheconguredstartupdevicesequence,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.

2.FromtheSetupUtilityprogrammainmenu,selectStartup.

3.SelectthedevicesforthePrimaryStartupSequence,theAutomaticStartupSequence,andtheError

StartupSequence.Readtheinformationdisplayedontherightsideofthescreen.

4.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingfromtheSetupUtilityprogram”

onpage81.

EnablingErPcompliancemode

Youcanenabletheenergy-relatedproductsdirective(ErP)compliancemodethroughthePowermenuinthe

SetupUtilityprogramtoreducetheconsumptionofelectricitywhenyourcomputerisinstandbyoroffmode.

ToenableErPcompliancemodeintheSetupUtilityprogram,dothefollowing:

1.Makesureyourcomputeristurnedoff.

2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiplebeeps

orseealogoscreen,releasetheF1key.TheSetupUtilityprogramstarts.

Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram

mainmenuwillnotbedisplayeduntilyoutypethecorrectpassword.

3.FromtheSetupUtilityprogrammainmenu,selectPower➙EnhancedPowerSavingMode,and

pressEnter.

4.SelectEnabledandpressEnter.

5.FromthePowermenu,selectAutomaticPowerOnandpressEnter.

6.SelectWakeonLanandpressEnter.

7.SelectDisabledandpressEnter.

8.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconrm

theexit.

Note:WhenErPcompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneofthefollowing:

80ThinkCentreUserGuide

•Pressingthepowerswitch

•Enablingthewakeuponalarmfeature

Thewakeuponalarmfeatureenablesyourcomputertowakeupatasettime.Toenablethewake

uponalarmfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEnter.

3.SelectWakeUponAlarmandpressEnter.Thenfollowtheinstructionsonthescreen.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto

conrmtheexit.

•Enablingtheafterpowerlossfeature

Theafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesaftera

suddenlossofelectricity.Toenabletheafterpowerlossfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AfterPowerLoss,andpressEnter.

3.SelectPowerOnandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto

conrmtheexit.

Smartperformancechoices

YoucanadjusttheacousticandthermalperformanceofyourcomputerthroughtheSmartPerformance

Choicemenu.Twochoicesareavailable:

•BetterAcousticPerformance(defaultchoice)

•BetterThermalPerformance

ByenablingBetterAcousticPerformance,yourcomputerwillrunwithlessnoiseatanormalthermal

level.ByenablingBetterThermalPerformance,yourcomputerwillrunatabetterthermallevelwith

normalacousticperformance.

Toswitchbetweenbetteracousticperformanceandbetterthermalperformance,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.

2.FromtheSetupUtilityprogrammainmenu,selectPower.

3.SelectSmartPerformanceChoice.TheSmartPerformanceChoicewindowisdisplayed.

4.SelectBetterAcousticPerformanceorBetterThermalPerformanceasdesired.

5.PressF10tosaveyoursettingandexittheSetupUtilityprogram.See“ExitingfromtheSetupUtility

program”onpage81.

ExitingfromtheSetupUtilityprogram

Afteryounishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.

YoumighthavetopressEscseveraltimes.Dooneofthefollowing:

•Ifyouwanttosavethenewsettings,pressF10tosaveandexittheSetupUtilityprogram.

•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit.

•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings.

Chapter7.UsingtheSetupUtilityprogram81

82ThinkCentreUserGuide

Chapter8.Updatingsystemprograms

ThischapterprovidesinformationaboutupdatingthePOSTandBIOS,andhowtorecoverfromaPOST

andBIOSupdatefailure.

Usingsystemprograms

Systemprogramsarethebasiclayerofsoftwarebuiltintoyourcomputer.Systemprogramsincludethe

POST,theBIOS,andtheSetupUtilityprogram.ThePOSTisasetoftestsandproceduresthatare

performedeachtimeyouturnonyourcomputer.TheBIOSisalayerofsoftwarethattranslatesinstructions

fromotherlayersofsoftwareintoelectricalsignalsthatthecomputerhardwarecanexecute.Youcanuse

theSetupUtilityprogramtovieworchangethecongurationsettingsofyourcomputer.SeeChapter7

“UsingtheSetupUtilityprogram”onpage77fordetailedinformation.

Yourcomputersystemboardhasamodulecalledelectricallyerasableprogrammableread-onlymemory

(EEPROM,alsoreferredtoasashmemory).YoucaneasilyupdatethePOST,theBIOS,andtheSetup

Utilityprogrambystartingyourcomputerwithasystem-program-updatediscorrunningaspecialupdate

programfromyouroperatingsystem.

LenovomightmakechangesandenhancementstothePOSTandBIOS.Whenupdatesarereleased,they

areavailableasdownloadablelesontheLenovoWebsiteathttp://www.lenovo.com.Instructionsforusing

thePOSTandBIOSupdatesareavailableinaTXTlethatisincludedwiththeupdateles.Formost

models,youcandownloadeitheranupdateprogramtocreateasystem-program-updatediscoranupdate

programthatcanberunfromtheoperatingsystem.

Updating(ashing)theBIOSfromadisc

Thissectionprovidesinstructionsonhowtoupdate(ash)theBIOSfromadisc.

Note:Youcandownloadaself-startingbootablediscimage(knownasanISOimage)withthesystem

programupdatestocreateasystem-program-updatedisc.Goto:

http://www.lenovo.com/support

Toupdate(ash)theBIOSfromadisc,dothefollowing:

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheStartupDevice

Menuopens,releasetheF12key.

3.OntheStartupDeviceMenu,selectthedesiredopticaldriveasthestartupdevice.Then,insertthe

discintothisopticaldriveandpressEnter.Theupdatebegins.

4.Whenpromptedtochangetheserialnumber,itissuggestedthatyoudonotmakethischangeby

pressingN.However,ifyoudowanttochangetheserialnumber,pressY,thentypeintheserialnumber

andpressEnter.

5.Whenpromptedtochangethemachinetypeandmodel,itissuggestedthatyoudonotmakethis

changebypressingN.However,ifyoudowanttochangethemachinetypeandmodel,pressY,then

typeinthemachinetypeandmodelandpressEnter.

6.Followtheinstructionsonthescreentocompletetheupdate.Aftertheupdateiscompleted,removethe

discfromtheopticaldrive.

©CopyrightLenovo2011,201283

Updating(ashing)theBIOSfromyouroperatingsystem

Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject

tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.

Toupdate(ash)theBIOSfromyouroperatingsystem,dothefollowing:

1.Gotohttp://www.lenovo.com/support.

2.Dothefollowingtolocatethedownloadablelesforyourmachinetype:

a.IntheEnteraproductnumbereld,typeyourmachinetypeandclickGo.

b.ClickDownloadsanddrivers.

c.SelectBIOSfromtheReneresultsdrop-downlistboxtoeasilylocatealltheBIOSrelatedlinks.

d.ClicktheBIOSupdatelink.

3.ClicktheTXTlethatcontainstheinstructionsforupdating(ashing)theBIOSfromyouroperating

system.

4.Printtheseinstructions.Thisisveryimportantbecausetheseinstructionswillnotbedisplayedon

thescreenafterthedownloadbegins.

5.Followtheprintedinstructionstodownload,extract,andinstalltheupdate.

RecoveringfromaPOST/BIOSupdatefailure

IfthepowertoyourcomputerisinterruptedwhilethePOSTandBIOSisbeingupdated,yourcomputer

mightnotrestartcorrectly.Ifthishappens,performthefollowingproceduretorecoverfromthePOSTand

BIOSupdatefailure.ThisprocedureiscommonlycalledBoot-blockRecovery.

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Openthecomputercover.See“Openingthecomputercover”onpage30.

3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem

board”onpage12.

4.RemoveanycablesthatimpedeaccesstotheClearCMOS/Recoveryjumper.

5.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and

pin3).

6.ReconnectanycablesthatweredisconnectedandreinstallthePCIcardifremoved.

7.Closethecomputercoverandreconnectthepowercordsforthecomputerandmonitortoelectrical

outlets.See“Completingthepartsreplacement”onpage67.

8.TurnonthecomputerandtheninsertthePOSTandBIOSupdate(ashupdate)discintotheoptical

drive.Waitafewminutes.Then,therecoverysessionbegins.Therecoverysessionwilltaketwoto

threeminutes.Duringthistime,awarningmessagewillbedisplayedandnoactionisneededfromyou.

9.Aftertherecoverysessioniscompleted,therewillbenovideo,andyourcomputerwillautomatically

turnoff.

10.Repeatstep1throughstep4.

11.MovetheClearCMOS/Recoveryjumperbacktothestandardposition(pin1andpin2).

12.ReconnectanycablesthatweredisconnectedandreinstallthePCIcardifremoved.

13.Closethecomputercoverandreconnectanycablesthatweredisconnected.

14.Turnonthecomputertorestarttheoperatingsystem.

84ThinkCentreUserGuide

Chapter9.Preventingproblems

Thischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputer

runningsmoothly.

Keepingyourcomputercurrent

Insomesituationsyoumaynditnecessarytohavethemostcurrentsoftwareprograms,devicedrivers,or

operatingsystem.Thissectionexplainshowtogetthelatestupdatesforyourcomputer.

Selectanyofthefollowingtopics:

•“Gettingthelatestdevicedriversforyourcomputer”onpage85

•“Updatingyouroperatingsystem”onpage85

•“UsingSystemUpdate”onpage86

Gettingthelatestdevicedriversforyourcomputer

Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject

tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.

YoucandownloadandinstallupdateddevicedriversfromtheLenovoWebsitebydoingthefollowing:

Attention:DonotdownloadupdateddevicedriversfromtheWindowsUpdateWebsite.Thedevice

driversprovidedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcause

unexpectedproblems.ObtainupdateddevicedriversfromLenovo.

1.Gotohttp://www.lenovo.com/support.

2.ClickDownloadsanddrivers.

3.Selectthemachinetypeofyourcomputerfromthemachinetypelist.

4.Clickthecategoryofdeviceforwhichyouneedthedevicedriver.

5.Clicktheappropriatedevicedriver.

6.Downloadandinstallthedevicedriver.

Updatingyouroperatingsystem

MicrosoftmakesupdatesavailableforthevariousWindowsoperatingsystemsthroughtheMicrosoft

WindowsUpdateWebsite.TheWebsiteautomaticallydetermineswhatWindowsupdatesareavailablefor

yourspeciccomputerandliststhoseupdatesonly.Updatescouldincludesecurityxes,newversionsof

Windowscomponents(suchasMediaPlayer),xestootherportionsoftheWindowsoperatingsystem,

orenhancements.

Attention:DonotdownloadupdateddevicedriversfromtheWindowsWebsite.Thedevicedrivers

providedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcauseunexpected

problems.ObtainupdateddevicedriversfromLenovo.See“Gettingthelatestdevicedriversforyour

computer”onpage85formoreinformation.

ToaccesstheMicrosoftWindowsUpdatesite,dothefollowing:

1.Gotohttp://windowsupdate.microsoft.com/.

2.Followtheinstructionsonthescreen.

©CopyrightLenovo2011,201285

UsingSystemUpdate

TheSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-date.Updatepackages

arestoredonLenovoserversandcanbedownloadedfromtheLenovoSupportWebsite.Updatepackages

cancontainapplications,devicedrivers,BIOSashes,orsoftwareupdates.WhentheSystemUpdate

programconnectstotheLenovoSupportWebsite,theSystemUpdateprogramautomaticallyrecognizes

themachinetypeandmodelofyourcomputer,theinstalledoperatingsystem,andthelanguageofthe

operatingsystemtodeterminewhatupdatesareavailableforyourcomputer.TheSystemUpdateprogram

thendisplaysalistofupdatepackagesandcategorizeseachupdateascritical,recommended,and

optionaltohelpyouunderstandtheimportance.Youhavecompletecontrolofwhichupdatestodownload

andinstall.Afteryouselecttheupdatepackagesyouwant,theSystemUpdateprogramautomatically

downloadsandinstallstheupdateswithoutanyfurtherinterventionfromyou.

TheSystemUpdateprogramispreinstalledonmostLenovocomputersandisreadytorun.Theonly

prerequisiteisanactiveInternetconnection.Youcanstarttheprogrammanually,oryoucanusethe

schedulefeaturetoenabletheprogramtosearchforupdatesautomaticallyatspeciedintervals.Youalso

canpredenescheduledupdatestosearchbyseverity(criticalupdates,criticalandrecommendedupdates,

orallupdates)sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.

IftheSystemUpdateprogramcamewithyourcomputer,youcanopenitbycompletingthefollowing

procedure:

OntheWindowsVistaoperatingsystem,dothefollowing:

1.ClickStart➙AllPrograms➙ThinkVantage.

2.ClickSystemUpdate.

OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙LenovoThinkVantageTools.

2.Double-clickUpdateandDrivers.

IftheSystemUpdateprogramisnotcurrentlyinstalledonyourcomputer,youcandownloaditfromthe

LenovoSupportWebsiteathttp://www.lenovo.com/support.

Cleaningandmaintenance

Withappropriatecareandmaintenanceyourcomputerwillserveyoureliably.Thefollowingtopicsoffer

informationtohelpyoukeepyourcomputerintopworkingorder.

•“Basics”onpage86

•“Cleaningyourcomputer”onpage87

–“Computer”onpage87

–“Keyboard”onpage87

–“Opticalmouse”onpage87

–“Displayscreen”onpage88

•“Goodmaintenancepractices”onpage88

Basics

Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:

•Keepyourcomputerinaclean,dryenvironment.Makesureitrestsonaat,steadysurface.

86ThinkCentreUserGuide

•Donotplaceitemsontopofthemonitororcoveranyoftheventsinthemonitororcomputer.These

ventsprovideairowtokeepyourcomputerfromoverheating.

•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe

keyboardandmousestickandunusable.

•Donotgetthepowerswitchesorothercontrolswet.Moisturecandamagethesepartsandcausean

electricalhazard.

•Alwaysdisconnectapowercordbygraspingtheplug,butnotthecord.

Cleaningyourcomputer

Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free

operation.

CAUTION:

Besuretoturnoffthecomputerandmonitorpowerswitchesbeforecleaningthecomputerand

monitorscreen.

Computer

Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.

Keyboard

Tocleanyourcomputerkeyboard,dothefollowing:

1.Applysomeisopropylrubbingalcoholtoasoft,dust-freecloth.

2.Wipeeachkeytopsurfacewiththecloth.Wipethekeysonebyone;ifyouwipeseveralkeysatatime,

theclothmayhookontoanadjacentkeyandpossiblydamageit.Makesurethatnoliquiddripsonto

orbetweenthekeys.

3.Toremoveanycrumbsordustfrombeneaththekeys,youcanuseacamerablowerwithabrush

orcoolairfromahairdryer.

Note:Avoidsprayingcleanerdirectlyontothedisplayorthekeyboard.

Opticalmouse

Thissectionprovidesinstructionsonhowtocleananopticalmouse.

Anopticalmouseusesalight-emittingdiode(LED)andanopticalsensortonavigatethepointer.Ifthe

pointeronthescreendoesnotmovesmoothlywiththeopticalmouse,youmightneedtocleanthemouse.

Tocleananopticalmouse,dothefollowing:

1.Turnoffyourcomputer.

2.Disconnectthemousecablefromthecomputer.

3.Turnthemouseupsidedowntocheckthelens.

a.Ifthereisasmudgeonthelens,gentlycleantheareawithaplaincotton-tippedswab.

b.Ifthereisdebrisinthelens,gentlyblowthedebrisawayfromthearea.

4.Checkthesurfaceonwhichyouareusingthemouse.Ifyouhaveaveryintricatepictureorpattern

beneaththemouse,itmaybedifcultforthedigitalsignalprocessor(DSP)todeterminechanges

inthemouseposition.

5.Reconnectthemousecabletothecomputer.

6.Turnyourcomputerbackon.

Chapter9.Preventingproblems87

Displayscreen

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen

periodically.See“Cleaningaat-panelmonitorsurface”onpage88or“Cleaningaglass-screensurface”

onpage88.

Cleaningaat-panelmonitorsurface

Ifyouhaveaat-panelcomputerdisplaythathasaexiblelmsurface,dothefollowingtocleanthespecial

surface.Wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritandotherlooseparticles.

ThenmoistenaclothwithLCDcleanerandwipethescreensurface.

Manycomputersupplystorescarrythespecialcleaninguidsfordisplays.Usecleaninguidsdevelopedfor

LCDdisplaysonly.Firstapplytheuidtoalint-free,softcloth,thencleantheLCDdisplay.Somecomputer

supplystorescarrypre-moistenedtowelettesforLCDmaintenance.

Cleaningaglass-screensurface

Tocleanaglass-screensurface,wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritand

otherlooseparticles.Thenuseasoftclothmoistenedwithanonabrasiveliquidglasscleaner.

Goodmaintenancepractices

Byperformingafewgoodmaintenancepractices,youcanmaintaingoodcomputerperformance,protect

yourdata,andbepreparedincaseofacomputerfailure.

•Emptyyourrecyclebinonaregularbasis.

•RuntheWindowsDiskDefragmenterprogramoccasionallytopreventperformanceproblemscausedby

anexcessivenumberoffragmentedles.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersinyoure-mailapplicationonaregularbasis.

•Makebackupcopiesofcriticaldataonremovablemediamemoryatregularintervalsandstorethe

removablemediainasafelocation.Thefrequencyofmakingbackupcopiesdependsonhowcriticalthe

dataistoyouoryourbusiness.Lenovomakesanumberofremovable-mediastoragedevicesavailable

asoptions,suchasCD-RWdrivesandrecordableDVDdrives.

•Backupyourentireharddiskdriveonaregularbasis.

•IfyouareusingtheWindowsVistaoperatingsystem,useorscheduleSystemRestoretotakeasystem

snapshotperiodically.

Note:Alwaystakeasnapshotbeforeinstallingnewdevicedrivers,updatingsoftware,orinstalling

newsoftware.

•Keepyourcomputersoftwareup-to-date.See“Keepingyourcomputercurrent”onpage85formore

information.

•Keepalogbook.Entriesmightincludemajorsoftwareorhardwarechanges,device-driverupdates,

intermittentproblemsandwhatyoudidtoresolvethem,andanyminorissuesyoumighthave

experienced.AlogbookcanhelpyouoraLenovotechniciandetermineifaproblemisrelatedtochange

inhardware,changeinsoftware,orsomeotheractionthatmighthavetakenplace.

•CreateProductRecoverydiscs.See“Creatingandusingrecoverymedia”onpage69formoreinformation

aboutusingProductRecoverydiscstorestoretheharddiskdrivetothefactorydefaultsettings.

•Createrescuemedia.See“Creatingandusingarescuemedium”onpage72formoreinformationabout

usingaRescuemediumsuchasaCDorDVDtorecoverfromfailuresthatpreventyoufromgaining

accesstotheWindowsenvironmentortheRescueandRecoveryworkspaceonyourharddiskdrive.

Movingyourcomputer

Takethefollowingprecautionsbeforemovingyourcomputer.

88ThinkCentreUserGuide

1.Backupalllesanddatafromtheharddiskdrive.Thereareavarietyofbackupprogramsavailable

commercially.Youroperatingsystemalsomighthaveabackupprogramthatyoucanuse.Lenovo

providestheRescueandRecoveryprogramtohelpyoubackupandrestoredata.See“Performing

backupandrecoveryoperations”onpage70formoreinformation.

2.Removeallmedia(diskettes,compactdiscs,tapes,andsoon)fromthedrives.

3.Turnoffthecomputerandallattacheddevices.Yourharddiskdriveautomaticallyparkstheread/write

headinanondataarea.Thispreventsdamagetotheharddiskdrive.

4.Unplugthepowercordsfromelectricaloutlets.

5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsrst,andthen

disconnecttheotherendsfromthecomputer.

6.Notewhereanyremainingcablesareattachedtothecomputer;then,removethem.

7.Ifyousavedtheoriginalshippingcartonsandpackingmaterials,usethemtopacktheunits.Ifyouare

usingdifferentcartons,cushiontheunitstoavoiddamage.

Chapter9.Preventingproblems89

90ThinkCentreUserGuide

Chapter10.Troubleshootinganddiagnostics

Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblem

isnotdescribedhere,seeChapter11“Gettinginformation,help,andservice”onpage111foradditional

troubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport

telephonenumbers,refertotheThinkCentreSafetyandWarrantyGuidethatcomeswithyourcomputeror

gototheLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.

SymptomAction

Thecomputerdoesnotstart

whenyoupressthepower

switch.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa

workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,

makesurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

Themonitorscreenisblank.Verifythat:

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe

appropriatemonitorconnectoronthecomputer.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking

electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset

correctly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector

onthegraphicscard.

Thekeyboarddoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.

•Nokeysarestuck.

Themousedoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.

•Themouseisclean.Referto“Opticalmouse”onpage87forfurtherinformation.

©CopyrightLenovo2011,201291

SymptomAction

Theoperatingsystemdoesnot

start.

Verifythat:

•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.

Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,

see“Selectingastartupdevice”onpage80.

Thecomputerbeepsmultiple

timesbeforetheoperating

systemstarts.

Verifythatnokeysarestuck.

Troubleshootingprocedure

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour

computer:

1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning

electricaloutlets.

3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation

aboutaccessingandchangingtheBIOSsettings,refertoyourChapter7“UsingtheSetupUtility

program”onpage77.

4.Gotothe“Troubleshooting”onpage92andfollowtheinstructionsforthetypeofproblemyouare

experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe

nextstep.

5.Tryusingapreviouslycapturedcongurationtoseeifarecentchangetohardwareorsoftwaresettings

hascausedaproblem.Beforerestoringapreviousconguration,Captureyourcurrentcongurationin

casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseaffects.Torestorea

capturedconguration,dothefollowing:

•OntheWindowsVistaoperatingsystem,clickStart➙ControlPanel➙SystemandMaintenance

➙System➙SystemProtection➙SystemRestore.

•OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙

System➙SystemProtection➙SystemRestore.

Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.

6.Runthediagnosticprograms.See“Diagnosticprograms”onpage108formoreinformation.

•Ifthediagnosticprogramsdetectahardwarefailure,contacttheLenovoCustomerSupportCenter.

SeeChapter11“Gettinginformation,help,andservice”onpage111formoreinformation.

•Ifyouareunabletorunthediagnosticprograms,contacttheLenovoCustomerSupportCenter.See

Chapter11“Gettinginformation,help,andservice”onpage111formoreinformation.

•Ifthediagnosticprogramsdonotdetectahardwarefailure,continuewiththenextstep.

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting

information,help,andservice”onpage111formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.

Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware

optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:

92ThinkCentreUserGuide

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea

hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour

computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.

2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage93

•“CDproblems”onpage94

•“DVDproblems”onpage95

•“Intermittentproblems”onpage97

•“Keyboard,mouse,orpointingdeviceproblems”onpage97

•“Monitorproblems”onpage99

•“Networkingproblems”onpage100

•“Optionproblems”onpage103

•“Performanceandlockupproblems”onpage104

•“Printerproblems”onpage106

•“Serialportproblems”onpage107

•“Softwareproblems”onpage107

•“USBproblems”onpage108

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage93

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”

onpage94

•“Soundcomesfromoneexternalspeakeronly”onpage94

•“NoaudioinDOSapplicationsorgames”onpage94

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis

settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac

electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,

verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector

onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Chapter10.Troubleshootinganddiagnostics93

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal

speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,

theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating

system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature

andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.

•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemformore

information.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis

insertedintoadrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive

Action:See“CDproblems”onpage94.

Soundcomesfromoneexternalspeakeronly

Symptom:Soundcomesfromoneexternalspeakeronly.

Actions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Makesurethecablethatattachestheleftspeakertotherightspeakerissecurelyconnected.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheBalancesettingsaresetcorrectly.

Iftheseactionsdonotcorrecttheproblem,youmighthaveafailingspeaker.Havethespeakerserviced.If

youneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage111.

NoaudioinDOSapplicationsorgames

Symptom:NoaudioinDOSapplicationsorgames

Actions:

•MakesuretheDOSapplicationorgameisconguredtouseSoundBlasterProorSoundBlaster

emulation.Refertothedocumentationthatcomeswiththeapplicationorgameforinstructionson

settingsound-cardsettings.

•Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,

andservice”onpage111.

CDproblems

Selectyoursymptomfromthefollowinglist:

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoaCD

drive”onpage95

•“ACDorDVDdoesnotwork”onpage95

•“Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,tostart

yourcomputer”onpage95

94ThinkCentreUserGuide

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis

insertedintoaCDdrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedinto

aCDdrive.

Actions:

•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe

discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.

•IfyouareusingtheWindowsVistaortheWindows7operatingsystem,followtheactionfor“ACD

orDVDdoesnotwork”onpage95.

Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage95.

ACDorDVDdoesnotwork

Symptom:ACDorDVDdoesnotwork.

Actions:

•Verifythatthediscisinsertedcorrectly,withitslabelup.

•Makesurethatthediscyouareusingisclean.Toremovedustorngerprints,wipethedisccleanwitha

softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.

•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow

isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD

driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare

securelyconnectedtothedrive.

Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery

CD,tostartyourcomputer

Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,

tostartyourcomputer.

Action:MakesurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Refer

toyour“Selectingorchangingthestartupdevicesequence”onpage80forinformationonviewingand

changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand

cannotbechanged.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

DVDproblems

Selectyoursymptomfromthefollowinglist:

•“BlackscreeninsteadofDVDvideo”onpage95

•“DVDmoviewillnotplay”onpage96

•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage96

•“Playbackisverysloworchoppy”onpage96

•“Invaliddiscornodiscfoundmessage”onpage96

BlackscreeninsteadofDVDvideo

Symptom:BlackscreeninsteadofDVDvideo

Chapter10.Troubleshootinganddiagnostics95

Actions:

•RestarttheDVDplayerprogram.

•Closeanyopenles,turnoffthecomputer,andthenrestartthecomputer.

•Tryalowerscreenresolutionorcolordepth.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

DVDmoviewillnotplay

Symptom:DVDmoviewillnotplay.

Actions:

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor

theregionwhereyouareusingyourcomputer.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

NoaudioorintermittentaudiowhileplayingDVDmovie

Symptom:NoaudioorintermittentaudiowhileplayingDVDmovie.

Actions:

•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkallcableconnectionstoandfromthespeakers.

•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Playbackisverysloworchoppy

Symptom:Playbackisverysloworchoppy.

Actions:

•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.

•Ensurethatvideoresolutionissettolessthan1152x864.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Invaliddiscornodiscfoundmessage

Symptom:Invaliddiscornodiscfoundmessage

Actions:

96ThinkCentreUserGuide

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.

•Ensurethatvideoresolutionissettolessthan1152x864.

•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe

DVDdiscisinthedrivelabeled“DVD”.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Intermittentproblems

Symptom:Aproblemoccursonlyoccasionallyandisdifculttorepeat.

Actions:

•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.

•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairowaroundthegrill),andthe

fansareworking.Ifairowisblockedorthefansarenotworking,thecomputermightoverheat.

•IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.

(SeeyourSCSIdocumentation.)

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Keyboard,mouse,orpointingdeviceproblems

Selectyoursymptomfromthefollowinglist:

•“Allorsomekeysonthekeyboarddonotwork”onpage97

•“Themouseorpointingdevicedoesnotwork”onpage98

•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage98

•“Thengerprintreaderdoesnotwork”onpage98

•“Thewirelesskeyboarddoesnotwork”onpage98

Allorsomekeysonthekeyboarddonotwork

Symptom:Allorsomekeysonthekeyboarddonotwork.

Actions:

•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.

•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons

aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned

toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto

helpdiagnoseproblemswiththeRapidAccessbuttons.

•OntheWindowsVistaoperatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.IntheKeyboardtopic,clickCheckkeyboardstatus.

4.ClickPropertiesforkeyboarddetailsandtoseeifthekeyboardisworkingproperlyornot.

•OntheWindows7operatingsystem,dothefollowing:

Chapter10.Troubleshootinganddiagnostics97

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformanceKeyboard

Customizationprogramstarts.

Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.SeeChapter11

“Gettinginformation,help,andservice”onpage111fordetails.

Themouseorpointingdevicedoesnotwork

Symptom:Themouseorpointingdevicedoesnotwork.

Actions:

•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe

computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe

mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused

foraUSBmouseorpointingdevice.

•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.

•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS

settings.See“Enablingordisablingadevice”onpage79.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Thepointeronthescreendoesnotmovesmoothlywiththemouse

Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.

Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother

contaminantsontheballinsidethemouse.Cleanthemouse.See“Opticalmouse”onpage87for

instructions.

Thengerprintreaderdoesnotwork

Symptom:Thengerprintreaderdoesnotwork.

Action:Thefollowingcouldcausethengerprintreadernottooperateproperly:

•Notenrollingyourngerprintcorrectly.

•Scratchingthesurfaceofthereaderwithahard,pointedobject.

•Scrapingthesurfaceofthereaderwithyournailoranythinghard.

•Usingortouchingthereaderwithadirtynger.

•Thesurfaceofyourngerisverydifferentfromwhenyouenrolledyourngerprint.

Thewirelesskeyboarddoesnotwork

Symptom:Thewirelesskeyboarddoesnotwork.

Action:IftheTransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour

computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:

•Thebatteriesareproperlyinstalled.

•Thebatteriesstillretaintheircurrent.

98ThinkCentreUserGuide

•ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.

•Thetransceiverisfullyinstalled.

Action:IftheTransceiverCommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.

Monitorproblems

Note:Manymonitorshavestatus-indicatorlightsandbuilt-incontrolsforadjustingbrightness,contrast,

width,height,andotherpictureadjustments.However,thecontrolsvaryfrommonitortypetomonitortype.

Forinformationaboutthestatuslightsandusingthecontrols,refertothedocumentationthatcomes

withyourmonitor.

Selectyoursymptomfromthefollowinglist:

•“Wrongcharactersappearonthescreen”onpage99

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer

inactivity”onpage99

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsomeapplication

programs”onpage99

•“Theimageappearstobeickering”onpage100

•“Theimageisdiscolored”onpage100

Wrongcharactersappearonthescreen

Symptom:Wrongcharactersappearonthescreen.

Action:Havethecomputerserviced.Fordetails,seeChapter11“Gettinginformation,help,andservice”on

page111.

Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod

ofcomputerinactivity

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer

inactivity.

Action:Thecomputerisprobablysetforenergysavingswiththepower-managementfeature.Ifthe

power-managementfeatureisenabled,disablingitorchangingthesettingsmightsolvetheproblem.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart

someapplicationprograms

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsome

applicationprograms.

Actions:

•Makesurethemonitorsignalcableissecurelyconnectedtothemonitorandthemonitorconnectoron

thecomputer.Aloosecablecancauseintermittentproblems.

•Verifythatthenecessarydevicedriversfortheapplicationprogramsareinstalled.Refertothe

documentationfortheaffectedapplicationprogramtoseeifdevicedriversarerequired.

Chapter10.Troubleshootinganddiagnostics99

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Theimageappearstobeickering

Symptom:Theimageappearstobeickering.

Actions:

•Themonitormightbeoperatinginalow-refreshratedisplaymode.Setthemonitortothehighest,

noninterlacedrefreshratesupportedbyyourmonitorandthevideocontrollerinyourcomputer.

Attention:Usingaresolutionorrefreshratethatisnotsupportedbyyourmonitormightdamageit.Check

thedocumentationthatcomeswithyourmonitortoverifythesupportedrefreshrates.

•Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother

devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe

problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfartheraway

fromthemonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)

apart.

3.Turnonthemonitor.

•YoucanresettherefreshratethroughyouroperatingsystemControlPanel:

OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.

•Seeyouroperatingsystemdocumentationorhelpforfurtherinformationonmonitorsettings.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting

information,help,andservice”onpage111fordetails.

Theimageisdiscolored

Symptom:Theimageisdiscolored.

Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother

devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe

problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfurtherawayfrom

themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.

3.Turnonthemonitor.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting

information,help,andservice”onpage111fordetails.

Networkingproblems

Thefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthe

followinglist:

•“Ethernetproblems”onpage101

•“AwirelessLANproblem”onpage102

•“AwirelessWANproblem”onpage102

100ThinkCentreUserGuide

•“Bluetoothproblems”onpage102

Formoreinformation,see“HelpandSupport”onpage111.

Ethernetproblems

ForEthernetproblems,selectyoursymptomfromthefollowinglist:

•“Yourcomputercannotconnecttothenetwork”onpage101

•“Theadapterstopsworkingfornoapparentreason”onpage101

•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails

orerrorsoccur”onpage102

•“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,it

connectsat100Mbps”onpage102

Yourcomputercannotconnecttothenetwork

Symptom:Yourcomputercannotconnecttothenetwork.

Actions:Makesurethat:

•Thecableisinstalledproperly.

ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand

theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100

meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try

adifferentcable.

•Thecableisinstalledproperly.

•Youareusingthecorrectdevicedriver.

OntheWindows7operatingsystemandtheWindowsVistaoperatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe

passwordorprovideconrmation.

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmightnot

usethecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthehighlighted

adapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

•Theswitchportandtheadapterhavethesameduplexsetting.

Ifyouconguredtheadapterforfullduplex,makesuretheswitchportisalsoconguredforfullduplex.

Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.

•Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.

CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

Theadapterstopsworkingfornoapparentreason

Symptom:Theadapterstopsworkingfornoapparentreason.

Action:Thenetworkdriverlesmaybecorruptormissing.Updatethedriverbyreferringtothe“Solution”

descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalled.

TheWakeonLANfeatureisnotworking

Symptom:TheWakeonLAN(WOL)featureisnotworking.

Chapter10.Troubleshootinganddiagnostics101

Actions:

•MakesurethatWOLisenabledintheBIOSSetupUtilityprogram.

•Ifitis,checkwithyourLANadministratorforthenecessarysettings.

IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection

failsorerrorsoccur

Symptom:IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection

failsorerrorsoccur.

Actions:

•UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.

•Connecttoa1000BASE-Thub/switch(not1000BASE-X).

IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,

itconnectsat100Mbps

Symptom:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.

Instead,itconnectsat100Mbps.

Actions:

•Tryanothercable.

•Makesurethatthelinkpartnerissettoauto-negotiate.

•Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).

AwirelessLANproblem

Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.

Actions:

•MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriver

versionsupportedbyAccessConnectionsisthelatestdocumentedinthereadmele.

•Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.

•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe

Windowsnoticationarea.

Note:IfyourcomputerispreinstalledwiththeWindows7operatingsystem,clickShowhiddeniconsin

theWindowsnoticationarea.TheAccessConnectionsiconisdisplayed.Formoreinformationabout

theicon,seetheHelpinAccessConnections.

•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis

case-sensitiveinformation.

AwirelessWANproblem

Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.

Action:TheWANcardisnotsupportedonthiscomputer.Removeit.

Note:SomecomputermodelsdonothaveawirelessWAN.

Bluetoothproblems

ForBluetoothproblems,selectyoursymptomfromthefollowinglist:

•“SounddoesnotcomefromtheBluetoothheadphone”onpage103

102ThinkCentreUserGuide

•“PIMitemssentfromtheWindows7ortheWindowsVistaoperatingsystemcannotbereceived

correctly”onpage103

SounddoesnotcomefromtheBluetoothheadphone

Symptom:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocalspeaker

eventhoughtheheadset/headphoneisconnectedusingHeadsetproleorAVprole.

Action:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpentheControlPanelbyclickingStart➙ControlPanel.

3.ClickHardwareandSound➙Sound.

4.SelectthePlaybacktab.

5.IfyouareusingHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefaultbutton.If

youareusingAVprole,selectStereoAudioandclicktheSetDefaultbutton.

6.ClickOKtoclosetheSoundwindow.

PIMitemssentfromtheWindows7ortheWindowsVistaoperatingsystemcannotbereceived

correctly

Symptom:PersonalInformationManager(PIM)itemssentfromtheWindows7ortheWindowsVista

operatingsystemcannotbereceivedcorrectlyintotheaddressbookofanyotherBluetooth-enableddevice.

Action:TheWindows7operatingsystemandtheWindowsVistaoperatingsystemsendPIMitemsinXML

format,butmostBluetooth-enableddeviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enabled

devicecanreceivealethroughBluetooth,aPIMitemsentfromtheWindows7operatingsystemandthe

WindowsVistaoperatingsystemmightbesavedasalewiththeextension.contact.

Optionproblems

UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown

troubleshootinginformation.

Selectyoursymptomfromthefollowinglist:

•“Anoptionthatwasjustinstalleddoesnotwork”onpage103

•“Anoptionthatpreviouslyworkeddoesnotworknow”onpage104

Anoptionthatwasjustinstalleddoesnotwork

Symptom:Anoptionthatwasjustinstalleddoesnotwork.

Action:Verifythat:

•Theoptionisdesignedforyourcomputer.

•Youfollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided

withyourcomputer,andalloptionles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.

•Youhavenotloosenedotherinstalledoptionsorcables.

•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction

correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother

installedadapters)todeterminetheresourcesrequiredforeachadapter.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Chapter10.Troubleshootinganddiagnostics103

Anoptionthatpreviouslyworkeddoesnotworknow

Symptom:Anoptionthatpreviouslyworkeddoesnotworknow.

Actions:

•Verifythatalloptionhardwareandcableconnectionsaresecure.

•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.

•IfthefailingoptionisaSCSIoption,verifythat:

–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.

–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.

–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer

isturnedon.Formoreinformation,seeyourSCSIdocumentation.

•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Performanceandlockupproblems

Poorperformanceandlockupproblemscanbearesultofanyofthefollowing:

•“Insufcientfreeharddiskdrivespace”onpage104

•“Excessivenumberoffragmentedles”onpage105

•“Insufcientmemory”onpage106

Makeaselectionfromtheabovelisttondoutmoreaboutthecorrectiveactionsyoucantake.

Insufcientfreeharddiskdrivespace

Symptom:Insufcientfreeharddiskdrivespace

TheWindowsoperatingsystemwillslowdownandmightproduceerrorsiftheharddiskdrivegetstoofull.

TochecktheamountoffreespaceontheWindowsVistaoperatingsystemandtheWindows7operating

system,dothefollowing:

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

Actionstofreeupdiskspace:

•OntheWindowsVistaoperatingsystem,dooneorallofthefollowing:

–

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.ChooseMyFilesorFilesfromallusersonthiscomputer.

5.Alistofunnecessarylecategoriesisdisplayed.Selecteachlecategoryyouwanttodelete,and

thenclickOK.

6.ClickDeleteFiles.

104ThinkCentreUserGuide

–

1.ClickStart➙ControlPanel.

2.ClickPrograms.

3.ClickTurnWindowsfeaturesonoroff.

4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsonthescreen.

–

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.SelectFilesfromallusersonthiscomputer.

5.ClickContinue.

6.ClicktheMoreOptionstab.

7.IntheProgramsandFeaturesarea,clicktheCleanupbutton.

8.Alistofinstalledapplicationsisdisplayed.Selecttheapplicationyouwanttoremove.Click

Uninstall/ChangeandthenclickContinue.

•OntheWindows7operatingsystem,dooneorallofthefollowing:

–

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.Alistofunnecessarylecategoriesisdisplayed.Selecteachlecategoryyouwanttodelete,and

thenclickOK.

–

1.ClickStart➙ControlPanel.

2.ClickPrograms.

3.ClickTurnWindowsfeaturesonoroff.

4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsonthescreen.

–

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.ClickCleanupsystemles.

5.ClicktheMoreOptionstab.

6.IntheProgramsandFeaturesarea,clicktheCleanupbutton.

7.Alistofinstalledapplicationsisdisplayed.Selecttheapplicationyouwanttoremove.Click

Uninstall/Change.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.Thefolder

namesandproceduresvarydependingonyoure-mailapplication.Ifyouneedassistance,seethe

helpsystemforyoure-mailapplication.

Excessivenumberoffragmentedles

Symptom:Excessivenumberoffragmentedles

Chapter10.Troubleshootinganddiagnostics105

Action:RuntheWindowsDiskDefragmenterprogram.

Note:Dependingonthesizeoftheharddiskdriveandamountofdatacurrentlystoredontheharddisk

drive,thediskdefragmentationprocessmighttakeuptoseveralhourstocomplete.

•OntheWindowsVistaoperatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.ClickStart➙Computer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheToolstab.

5.ClickAnalyzedisktodetermineifadisk-defragmentationprocessisnecessary.ClickDefragment

disktostartadisk-defragmentationprocess.

•OntheWindows7operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.ClickStart➙Computer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheToolstab.

5.ClickDefragmentNow,thenclickContinue.

6.ClickDefragmentNowagaintostartadisk-defragmentationprocess.

Insufcientmemory

Symptom:Insufcientmemory

Ingeneral,themorememorythatisinstalled,thebettertheWindowsoperatingsystemruns.

Action:Installadditionalmemory.Forinformationaboutpurchasingmemory,seeChapter11“Getting

information,help,andservice”onpage111.Forstep-by-stepinstructionsoninstallingmemory,see

“Installingorreplacingamemorymodule”onpage33.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Printerproblems

Symptom:Theprinterdoesnotwork.

Actions:Verifythat:

1.Theprinteristurnedonandisonline.

2.Paperisloadedcorrectly.

3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe

computer.

Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.

1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.

2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS

settings.FormoreinformationaboutBIOSsettings,seeChapter7“UsingtheSetupUtilityprogram”

onpage77.

106ThinkCentreUserGuide

Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou

cannotcorrecttheproblem,havethecomputerserviced.SeeChapter11“Gettinginformation,help,and

service”onpage111.

Serialportproblems

Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.

Symptom:Serialportcannotbeaccessed.

Actions:

•Makesuretheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserialdevice.

Iftheserialdevicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.

•IftheserialdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheserialdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•Iftheserialdeviceisaprinter,makesurepaperisloadedcorrectly.

•Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation

fortheserial-deviceoption.

•Makesurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandrmlyseated.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage111.

Softwareproblems

Selectyoursymptomfromthefollowinglist:

•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage107

•“Softwaredoesnotworkasexpected”onpage107

Whenusingasortfeature,datesdonotsortinthecorrectorder

Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.

Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort

dates,alwaysassumingthersttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.

Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers

makeupdatesavailablefromtheWorldWideWeb.

Softwaredoesnotworkasexpected

Symptom:Softwaredoesnotworkasexpected.

Actions:

•Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare

havingdifcultyperformingaspecictaskwithinasoftwareprogram,refertothehelpsystemforthat

program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently

fromtheF1key.

•IfyouarehavingdifcultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe

Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.

•Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:

Chapter10.Troubleshootinganddiagnostics107

–Yourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe

informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter

ormemory,youmighthaveamemory-addressconict.)

–Thesoftwareisdesignedtooperateonyourcomputer.

–Othersoftwareworksonyourcomputer.

–Thesoftwareyouareusingworkscorrectlyonanothercomputer.

•Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation

suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand

solutionstotheproblem.

•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers

makeupdatesavailablefromtheWorldWideWeb.

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:

–OntheWindowsVistaoperatingsystem,clickStart➙ControlPanel➙SystemandMaintenance➙

System➙SystemProtection➙SystemRestore.

–OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙System

➙SystemProtection➙SystemRestore.

•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand

reinstallit.

Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware

manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage111fordetails.

USBproblems

Symptom:TheUSBconnectorscannotbeaccessed.

Actions:

•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB

devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.

•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.

•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.

RefertothedocumentationfortheUSBdevice.

•ResetthedevicebydetachingandreattachingtheUSBconnector.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see

“Diagnosticprograms”onpage108forinstructions).IftheUSBdevicecamewithitsowndiagnostics,run

thosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,seeChapter11“Getting

information,help,andservice”onpage111.

Diagnosticprograms

Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan

alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.

Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris

runningtheWindowsoperatingsystem.

Notes:

108ThinkCentreUserGuide

1.Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith

eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic

purposes.FormoreinformationabouttheLenovoThinkVantageToolboxprogram,see“Lenovo

ThinkVantageToolbox”onpage109.FormoreinformationabouttheLenovoSolutionCenterprogram,

see“LenovoSolutionCenter”onpage109.

2.YoucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.

See“PC-DoctorforDOS”onpage109fordetailedinformation.

3.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint

theloglescreatedbytheprograms.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7

operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcandownloadit

fromhttp://www.lenovo.com/diagnose.

•IfyouareusingtheWindowsVistaorWindowsXPoperatingsystem,goto

http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyour

computer.

ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,clickStart➙AllPrograms

➙LenovoThinkVantageTools➙SystemHealthandDiagnostics.Followtheinstructionsonthescreen.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

LenovoThinkVantageToolbox

TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,

diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget

moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage

Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,update

systemdrivers,andviewsysteminformation.

•ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStart➙All

Programs➙LenovoThinkVantageTools➙SystemHealthandDiagnostics.Followtheinstructions

onthescreen.

•ToruntheLenovoThinkVantageToolboxprogramontheWindowsVistaoperatingsystem,clickStart➙

AllPrograms➙ThinkVantage➙LenovoThinkVantageToolbox.Followtheinstructionsonthescreen.

Followtheinstructionsonthescreen.Foradditionalinformation,refertotheLenovoThinkVantageToolbox

helpsystem.

PC-DoctorforDOS

YoucanalsodownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom

http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe

Chapter10.Troubleshootinganddiagnostics109

Windowsoperatingsystem.UsethePC-DoctorforDOSdiagnosticprogramifyouareunabletostartthe

Windowsoperatingsystemorifthetwodiagnosticprogramspreinstalledonyourcomputerhavenot

beensuccessfulinisolatingapossibleproblem.YoucanrunthePC-DoctorforDOSdiagnosticprogram

fromadiagnosticdiscthatyoucreated.

Creatingadiagnosticdisc

Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.

Tocreateadiagnosticdisc,dothefollowing:

1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram

from:

http://www.lenovo.com/support

2.UseanyCD/DVDburningsoftwaretocreateadiagnosticdiscwiththeISOimage.

Runningthediagnosticprogramfromadiagnosticdisc

Thissectionprovidesinstructionsonhowtorunthediagnosticprogramfromadiagnosticdiscthatyou

created.

Torunthediagnosticprogramfromadiagnosticdiscthatyoucreated,dothefollowing:

1.Makesuretheopticaldriveyouwanttouseissetastherstbootdeviceinthestartupdevicesequence.

See“Selectingorchangingthestartupdevicesequence”onpage80.

2.Makesurethecomputeristurnedonandtheninsertthediscintotheopticaldrive.Thediagnostic

programopens.

Note:Youcaninsertthediscintotheopticaldrivewhenyouaresettingthestartupdevicesequence.

However,ifyouinsertthediscintotheopticaldrivewhenyouhavealreadyenteredtheoperating

system,youneedtorestartthecomputertoaccessthediagnosticprogram.

3.Followtheinstructionsonthescreentoselectthediagnostictestyouwanttorun.

Note:Foradditionalhelp,presstheF1key.

4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.

110ThinkCentreUserGuide

Chapter11.Gettinginformation,help,andservice

Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured

byLenovo.

Informationresources

Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.

LenovoThinkVantageTools

TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy

accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

Note:TheLenovoThinkVantageToolsprogramisonlyavailableoncomputerspreinstalledwiththeWindows

7operatingsystemfromLenovo.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage

Tools.

ThinkVantageProductivityCenter

TheThinkVantageProductivityCenterprogramcontainsinformationsourcesandtoolsdesignedtomake

computingeasyandsecure.Itprovideseasyaccesstovarioustechnologies,suchas:

•ClientSecuritySolution

•PowerManager

•ProductivityCenter

•ProductRecovery

•RescueandRecovery

•SystemUpdate

Note:TheThinkVantageProductivityCenterprogramisonlyavailableoncomputerspreinstalledwith

theWindowsVistaoperatingsystemfromLenovo.

ToaccesstheThinkVantageProductivityCenterprogram,clickStart➙AllPrograms➙ThinkVantage

➙ProductivityCenter.

LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeaturesofLenovoandguidesyou

throughafewimportantsetuptaskstohelpyoumakethemostofyourcomputer.

HelpandSupport

TheWindowsHelpandSupportinformationsystemguidesyoutovarioushelpandsupportinformation

fromLenovoandMicrosoft,suchasupdatingdrivers,accessingThinkVantageTechnologies,andaccessing

usermanuals.

ToaccesstheWindowsHelpandSupportinformationsystem,clickStart➙HelpandSupport.

SafetyandWarranty

TheThinkCentreSafetyandWarrantyGuidethatisprovidedwithyourcomputercontainsinformationon

safety,setup,warranty,andnotices.Readandunderstandallsafetyinformationbeforeusingthisproduct.

LenovoWebsite

TheLenovoWebsiteprovidesup-to-dateinformationandservicestohelpyoubuy,upgrade,andmaintain

yourcomputer.Youcanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgradesandaccessoriesforyour

computer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,applicationprograms,

networksetupandconguration,andcustominstallations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:

http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Helpandservice

Thissectioncontainsinformationaboutobtaininghelpandservice.

Usingthedocumentationanddiagnosticprograms

Ifyouexperienceaproblemwithyourcomputer,seeChapter10“Troubleshootinganddiagnostics”on

page91.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,see

“Informationresources”onpage111.

Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware

program,includingreadmelesandonlinehelp.

Mostcomputerscomewithasetofdiagnosticprogramsthathelpyouidentifyhardwareproblems.For

instructionsonusingthediagnosticprograms,see“Diagnosticprograms”onpage108.

112ThinkCentreUserGuide

YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo

SupportWebsiteat:

http://www.lenovo.com/support

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport

Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga

hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare

availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas

beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour

hardwareavailable.

Theseitemsarenotcoveredbythewarranty:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identicationofsoftwareproblemsources

•CongurationofBIOSaspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

RefertotheThinkCentreSafetyandWarrantyGuidethatcomeswithyourcomputerforinformationabout

yourwarrantytypeandduration.Youmustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto

http://www.lenovo.com/support/phoneorrefertotheThinkCentreSafetyandWarrantyGuidethatcomes

withyourcomputer.

Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot

provided,contactyourLenovoresellerorLenovomarketingrepresentative.

Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•Serialnumbersofyourhardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformation

Usingotherservices

Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer

machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically

entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice

providersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.

InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or

on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe

Chapter11.Gettinginformation,help,andservice113

abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight

applyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistof

thecountrieswhereserviceisavailable,gotohttp://www.lenovo.com/support,clickProduct&Service

Warranty,andfollowtheinstructionsonthescreen.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyour

preinstalledMicrosoftWindowsproduct,refertotheMicrosoftProductSupportServicesWebsiteat

http://support.microsoft.com/directoryoryoucancontacttheCustomerSupportCenter.Somefeesmight

apply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,

operatingsystems,andapplicationprograms;networksetupandconguration;upgradedorextended

hardwarerepairservices;andcustominstallations.Serviceavailabilityandservicenamemightvaryby

countryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:

http://www.lenovo.com

114ThinkCentreUserGuide

AppendixA.Notices

Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult

yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour

area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat

Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice

thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's

responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.

Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis

document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Youcansend

licenseinquiries,inwriting,to:

Lenovo(UnitedStates),Inc.

1009ThinkPlace-BuildingOne

Morrisville,NC27560

U.S.A.

Attention:LenovoDirectorofLicensing

LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS

ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT,

MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow

disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply

toyou.

Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically

madetotheinformationherein;thesechangeswillbeincorporatedinneweditionsofthepublication.

Lenovomaymakeimprovementsand/orchangesintheproduct(s)and/ortheprogram(s)describedinthis

publicationatanytimewithoutnotice.

Theproductsdescribedinthisdocumentarenotintendedforuseinimplantationorotherlifesupport

applicationswheremalfunctionmayresultininjuryordeathtopersons.Theinformationcontainedinthis

documentdoesnotaffectorchangeLenovoproductspecicationsorwarranties.Nothinginthisdocument

shalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofLenovo

orthirdparties.Allinformationcontainedinthisdocumentwasobtainedinspecicenvironmentsandis

presentedasanillustration.Theresultobtainedinotheroperatingenvironmentsmayvary.

Lenovomayuseordistributeanyoftheinformationyousupplyinanywayitbelievesappropriatewithout

incurringanyobligationtoyou.

Anyreferencesinthispublicationtonon-LenovoWebsitesareprovidedforconvenienceonlyanddonotin

anymannerserveasanendorsementofthoseWebsites.ThematerialsatthoseWebsitesarenotpartof

thematerialsforthisLenovoproduct,anduseofthoseWebsitesisatyourownrisk.

Anyperformancedatacontainedhereinwasdeterminedinacontrolledenvironment.Therefore,theresult

obtainedinotheroperatingenvironmentsmayvarysignicantly.Somemeasurementsmayhavebeen

madeondevelopment-levelsystemsandthereisnoguaranteethatthesemeasurementswillbethesame

ongenerallyavailablesystems.Furthermore,somemeasurementsmayhavebeenestimatedthrough

extrapolation.Actualresultsmayvary.Usersofthisdocumentshouldverifytheapplicabledatafortheir

specicenvironment.

Trademarks

ThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:

Lenovo

TheLenovologo

RescueandRecovery

ThinkCentre

ThinkVantage

Microsoft,Windows,andWindowsVistaaretrademarksoftheMicrosoftgroupofcompanies.

Intel,IntelCore,Celeron,andPentiumaretrademarksofIntelCorporationintheUnitedStates,other

countries,orboth.

LinuxisatrademarkofLinusTorvaldsintheUnitedStates,othercountries,orboth.

Othercompany,product,orservicenamesmaybetrademarksorservicemarksofothers.

116ThinkCentreUserGuide

AppendixB.Regulatoryinformation

Exportclassicationnotice

ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport

ClassicationControlNumber(ECCN)of4A994.b.Itcanbere-exportedexcepttoanyoftheembargoed

countriesintheEARE1countrylist.

Televisionoutputnotice

Thefollowingnoticeappliestomodelsthathavethefactory-installedtelevision-outputfeature.

ThisproductincorporatescopyrightprotectiontechnologythatisprotectedbymethodclaimsofcertainU.S.

patentsandotherintellectualpropertyrightsownedbyMacrovisionCorporationandotherrightsowners.

UseofthiscopyrightprotectiontechnologymustbeauthorizedbyMacrovisionCorporation,andisintended

forhomeandotherlimitedviewingusesonlyunlessotherwiseauthorizedbyMacrovisionCorporation.

Reverseengineeringordisassemblyisprohibited.

Electronicemissionsnotices

ThefollowinginformationreferstoLenovopersonalcomputermachinetypes0267,0385,1981,4167,5025,

5032,5049,5070,and7518.

FederalCommunicationsCommissionDeclarationofConformity

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant

toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful

interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency

energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference

toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular

installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe

determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby

oneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspeciedor

recommendedcablesandconnectorsorbyunauthorizedchangesormodicationstothisequipment.

Unauthorizedchangesormodicationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)

thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,

includinginterferencethatmaycauseundesiredoperation.

ResponsibleParty:

Lenovo(UnitedStates)Incorporated

1009ThinkPlace-BuildingOne

Morrisville,NC27560

PhoneNumber:919-294-5900

IndustryCanadaClassBemissioncompliancestatement

ThisClassBdigitalapparatuscomplieswithCanadianICES-003.

CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003duCanada.

EuropeanUnion-CompliancetotheElectromagneticCompatibilityDirective

ThisproductisinconformitywiththeprotectionrequirementsofEUCouncilDirective2004/108/EConthe

approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.Lenovocannot

acceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfromanon-recommended

modicationoftheproduct,includingtheinstallationofoptioncardsfromothermanufacturers.

ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBInformationTechnology

EquipmentaccordingtoEuropeanStandardEN55022.ThelimitsforClassBequipmentwerederived

fortypicalresidentialenvironmentstoprovidereasonableprotectionagainstinterferencewithlicensed

communicationdevices.

GermanClassBcompliancestatement

DeutschsprachigerEUHinweis:

HinweisfürGerätederKlasseBEU-RichtliniezurElektromagnetischenVerträglichkeit

DiesesProduktentsprichtdenSchutzanforderungenderEU-Richtlinie2004/108/EG(früher89/336/EWG)zur

AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten

undhältdieGrenzwertederEN55022KlasseBein.

Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu

betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.

LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt

ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne

EmpfehlungderLenovogesteckt/eingebautwerden.

Deutschland:

EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln

DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“

EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder

EU-Richtlinie2004/108/EG(früher89/336/EWG)inderBundesrepublikDeutschland.

ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit

vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische

VerträglichkeitvonGeräten),bzw.derEMVEGRichtlinie2004/108/EC(früher89/336/EWG),für

GerätederKlasseB.

DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen

-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo

(Deutschland)GmbH,Gropiusplatz10,D-70563Stuttgart.

118ThinkCentreUserGuide

InformationeninHinsichtEMVGParagraf4Abs.(1)4:

DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.

KoreaClassBcompliancestatement

JapaneseVCCIClassBstatement

Japancompliancestatementforproductswhichconnecttothepowermainswithratedcurrent

lessthanorequalto20Aperphase

LenovoproductserviceinformationforTaiwan

KeyboardandmousecompliancestatementforTaiwan

Additionalregulatoryinformation

Foradditionalregulatoryinformation,refertotheThinkCentreRegulatoryNoticeshippedwithyourcomputer.

Dependingonthecongurationofyourcomputerandthecountryorregionwherethecomputerwas

purchased,youmighthavereceivedadditionalprintedregulatorynotices.Allregulatorynoticesareavailable

ontheLenovoSupportWebsiteinelectronicformat.Toaccesselectroniccopiesofthedocumentation,go

tohttp://www.lenovo.com/supportandclickUserGuides&Manuals.

AppendixB.Regulatoryinformation119

120ThinkCentreUserGuide

AppendixC.WEEEandrecyclinginformation

ImportantWEEEInformation

TheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(forexample,

EuropeanDirective2002/96/EC,IndiaE-WasteManagement&HandlingRules,2011).Appliancesare

labeledinaccordancewithlocalregulationsconcerningwasteelectricalandelectronicequipment(WEEE).

Theseregulationsdeterminetheframeworkforthereturnandrecyclingofusedappliancesasapplicable

withineachgeography.Thislabelisappliedtovariousproductstoindicatethattheproductisnottobe

thrownaway,butratherputintheestablishedcollectivesystemsforreclaimingtheseendoflifeproducts.

Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingmustnotdisposeofendof

lifeEEEasunsortedmunicipalwaste,butusethecollectionframeworkavailabletothemforthereturn,

recycle,andrecoveryofWEEEandtominimizeanypotentialeffectsofEEEontheenvironmentand

humanhealthduetothepresenceofhazardoussubstances.ForadditionalWEEEinformationgoto:

http://www.lenovo.com/recycling

Recyclinginformation

Lenovoencouragesownersofinformationtechnology(IT)equipmenttoresponsiblyrecycletheirequipment

whenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassistequipmentownersin

recyclingtheirITproducts.ForinformationonrecyclingLenovoproducts,goto:

http://www.lenovo.com/recycling

CollectingandrecyclingadisusedLenovocomputerormonitor

IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty

ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof

Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed

ofbyanindustrialwastedisposalcontractorcertiedbyalocalgovernment.InaccordancewiththeLaw

forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollecting

andRecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.For

details,visittheLenovoWebsiteathttp://www.lenovo.com/recycling/japan.PursuanttotheLawfor

PromotionofEffectiveUtilizationofResources,thecollectingandrecyclingofhome-usedcomputers

andmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceisprovidedfreeof

chargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovoWebsiteat

http://www.lenovo.com/recycling/japan.

DisposingofLenovocomputercomponents

SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother

environmentalsensitivesubstances.Toproperlydisposeofdisusedcomponents,suchasaprintedcircuit

boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.

DisposingofdisusedlithiumbatteriesfromLenovocomputers

Abutton-shapedlithiumbatteryisinstalledonthesystemboardofyourLenovocomputertoprovidepower

tothecomputerclockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouwantto

replaceitwithanewone,contactyourplaceofpurchaseoraskforarepairserviceprovidedbyLenovo.If

youhavereplaceditbyyourselfandwanttodisposeofthedisusedlithiumbattery,insulateitwithvinyltape,

contactyourplaceofpurchase,andfollowtheirinstructions.IfyouuseaLenovocomputerathomeand

needtodisposeofalithiumbattery,youmustcomplywithlocalordinancesandregulations.

RecyclinginformationforBrazil

DeclaraçõesdeReciclagemnoBrasil

DescartedeumProdutoLenovoForadeUso

Equipamentoselétricoseeletrônicosnãodevemserdescartadosemlixocomum,masenviadosàpontosde

coleta,autorizadospelofabricantedoprodutoparaquesejamencaminhadoseprocessadosporempresas

especializadasnomanuseioderesíduosindustriais,devidamentecerticadaspelosorgãosambientais,de

acordocomalegislaçãolocal.

ALenovopossuiumcanalespecícoparaauxiliá-lonodescartedessesprodutos.Casovocêpossua

umprodutoLenovoemsituaçãodedescarte,ligueparaonossoSACouencaminheume-mailpara:

reciclar@lenovo.com,informandoomodelo,númerodesérieecidade,amdeenviarmosasinstruções

paraocorretodescartedoseuprodutoLenovo.

BatteryrecyclinginformationforTaiwan

122ThinkCentreUserGuide

BatteryrecyclinginformationfortheEuropeanUnion

Notice:ThismarkappliesonlytocountrieswithintheEuropeanUnion(EU).

BatteriesorpackagingforbatteriesarelabeledinaccordancewithEuropeanDirective2006/66/EC

concerningbatteriesandaccumulatorsandwastebatteriesandaccumulators.TheDirectivedeterminesthe

frameworkforthereturnandrecyclingofusedbatteriesandaccumulatorsasapplicablethroughoutthe

EuropeanUnion.Thislabelisappliedtovariousbatteriestoindicatethatthebatteryisnottobethrown

away,butratherreclaimeduponendoflifeperthisDirective.

InaccordancewiththeEuropeanDirective2006/66/EC,batteriesandaccumulatorsarelabeledtoindicate

thattheyaretobecollectedseparatelyandrecycledatendoflife.Thelabelonthebatterymayalso

includeachemicalsymbolforthemetalconcernedinthebattery(Pbforlead,Hgformercury,andCdfor

cadmium).Usersofbatteriesandaccumulatorsmustnotdisposeofbatteriesandaccumulatorsasunsorted

municipalwaste,butusethecollectionframeworkavailabletocustomersforthereturn,recycling,and

treatmentofbatteriesandaccumulators.Customerparticipationisimportanttominimizeanypotential

effectsofbatteriesandaccumulatorsontheenvironmentandhumanhealthduetothepotentialpresenceof

hazardoussubstances.Forpropercollectionandtreatment,goto:

http://www.lenovo.com/lenovo/environment

AppendixC.WEEEandrecyclinginformation123

124ThinkCentreUserGuide

AppendixD.RestrictionofHazardousSubstancesDirective

(RoHS)

ChinaRoHS

TurkishRoHS

TheLenovoproductmeetstherequirementsoftheRepublicofTurkeyDirectiveontheRestrictionoftheUse

ofCertainHazardousSubstancesinElectricalandElectronicEquipment(EEE).

UkraineRoHS

IndiaRoHS

RoHScompliantasperE-Waste(Management&Handling)Rules,2011.

126ThinkCentreUserGuide

Index

arescuemedium,creatingandusing72

accessing

systemboardcomponentsanddrives32

Administrator,password78

antivirussoftware7

audioline-inconnector9

audioline-outconnector9

audiosubsystem1

backupandrecoveryoperations70

basictroubleshooting91

battery,replacing41

boot-blockrecovery84

cablelock,security26

cables,connecting67

cardreader,installing36

changing

password78

startupdevicesequence80

cleaninganopticalmouse87

CMOS,clearing79

components,internal11

computercover

opening30

connectordescription9

connectors

rear8

connectors,controls,indicators

front8

considerations,passwords78

creating

andusingarescuemedium72

creatingandusing

recoverymedia69

CRU

completingtheinstallation67

customersupportcenter113

deletingapassword78

devicedrivers68

devices,handlingstatic-sensitive29

diagnosticsprograms,using112

diagnostics,troubleshooting91

DisplayPortconnector9

documentation,using112

drivers,device68

drives

bays13

specications13

environment,operating4

Ethernet1

Ethernetconnector9

exiting,SetupUtility81

expansion3

externaloptions,installing29

failure,recoveringfromPOST/BIOS84

features1

ashingtheBIOS83

front

connectors,controls,indicators8

frontaudioandUSBassembly,replacing65

frontbezel

removing,reinstalling30

getting

help111

information111

service111

harddiskdrive,replacing44

heatsinkandfanassembly

replacing49

help

andservice112

getting111

HelpandSupport111

importantsafetyinformationv

information

getting111

importantsafetyv

resources111

safety112

warranty112

Input/Output(I/O)features3

installing

solidstatedrive42

installingoptions

memorymodule33

PCIcard34

internaldrives1

internalspeaker,replacing60

keyboardconnector10

keyboard,replacing67

LenovoSolutionCenter109

LenovoThinkVantageToolbox109

LenovoThinkVantageTools111

LenovoWelcome5,111

locatingcomponents11

media,creatingandusingrecoverymedia69

memorymodule

installing,replacing33

systemboard33

Microphoneconnector10

microprocessor

replacing57

mouseconnector10

mouse,replacing67

notices115

openingcomputercover30

operations,backupandrecovery70

opticaldrive,installingorreplacing46

opticalmouse

cleaning87

partsreplacement,completing67

password

Administrator78

considerations78

Power-OnPassword78

setting,changing,deleting78

passwords

erasing79

lostorforgotten79

passwords,using77

PCIcard34

installing,replacing34

physicalspecications4

power

features3

powersupplyassembly

replacing52

power-onself-test(POST)83

Power-On,Password78

productivitycenter,ThinkVantage111

programs,updatingsystem83

purchasingadditionalservices114

rearconnectors8

recovering

fromaPOST/BIOSupdatefailure84

software69

recovery

boot-block84

operations,backupand70

problems,solving75

recoverymedia,creatingandusing69

removing,reinstalling

frontbezel30

replacing

battery41

harddiskdrive44

heatsinkandfanassembly49

microprocessor57

powersupplyassembly52

RescueandRecovery69

workspace,RescueandRecovery71

RescueandRecoveryworkspace71

resources,information111

safetyv

safetyinformation112

security

cablelock26

enablingordisabling79

features3

selecting

startupdevice80

temporarystartupdevice80

serialport10

service

andhelp112

customersupportcenter113

getting111

services

other113

purchasingadditional114

setting

password78

settings

changing77

viewing77

SetupUtility77

SetupUtilityprogram,starting77

SetupUtility,exiting81

software

128ThinkCentreUserGuide

recovering69

solidstatedrive,installing42

solvingrecoveryproblems75

startingtheSetupUtilityprogram77

startupdevice80

sequence,changing80

temporary,selecting80

static-sensitivedevices,handling29

system

management2

programs83

systemboard

connectors12

locatingparts12

locations12

memorymodule33

systemboardcomponentsanddrives

accessing32

temporarystartupdevice80

theBIOS,updating(ashing)83–84

ThinkVantageproductivitycenter111

trademarks116

troubleshooting,basic91

troubleshooting,diagnostics91

updating

(ashing)theBIOS83

systemprograms83

updating(ashing)theBIOS84

USBconnector10

using

arescuemedium,creatingand72

diagnosticprograms112

documentation112

otherservices113

passwords77

SetupUtility77

VGAmonitorconnector10

videosubsystem1

viewingandchangingsettings77

warrantyinformation112

workspace,backupandrecovery71

130ThinkCentreUserGuide

PartNumber:0A74333

PrintedinUSA

(1P)P/N:0A74333

*1P0A74333*

Lenovo 0A74333 M81 Sff Ug En User Manual (English) Guide Desktop (Think Centre) Type 4169

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