Lenovo Adp Sa En Us Pre User Manual (English) Services Agreement – Purchased December 1, 2012 M90p Desktop (Think Centre) Type 3421

2012-06-25

User Manual: Lenovo Adp Sa En Us Pre (English) ADP Services Agreement – US Purchased Pre December 1, 2012 M90p Desktop (ThinkCentre) - Type 3421 3421

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Service Contract – Lenovo Accidental Damage Protection Services
For ThinkPad Notebooks, Tablets and Mobile Workstations
Service Contract Terms and Conditions
Carefully read this entire document. It describes the terms under which Lenovo will provide accidental
damage protection services ("Service") to You. Lenovo will provide this Service only in the United States and
only if You accept the terms of this Agreement (“Agreement”). You accept these terms by using the Service
(e.g., filing a repair claim). In addition, if You take no action within 30 days of receiving this package, You
are deemed to have accepted these terms. See Section IX. A. for information on cancelling this Agreement.
If You do not accept these terms, do not use the Service. Instead, promptly notify Lenovo for a complete
refund. To request a refund, You should, within thirty (30) days of receiving this package, call Lenovo at 1866-428-4465 and request a refund or return this Agreement and Your Invoice together with a written
request for a refund of the fees You paid to:
Lenovo
Customer Relationship Management
1009 Think Place Morrisville, NC 27560
Attn: Lenovo Accidental Damage Protection Services Administrator
I. DEFINITIONS AND INTRODUCTION
“You” and “Your” shall refer to the purchaser.
“We”, “Us” and “Our” shall refer to the “Obligor”/ “Provider” of
this Agreement.
This Service is not available for consumer purchase in
California and Florida.
This is an Agreement between You and the “Obligor”/”Provider”
of this Agreement, Lenovo (United States) Inc. (“Lenovo”).
Lenovo is the “Administrator” of this Agreement.
The “Service” is Lenovo accidental damage protection, as
described in this Agreement.

THE TERM AND SCOPE OF THIS AGREEMENT MAY
OVERLAP THE MANUFACTURER’S WARRANTY AND
ANY OTHER APPLICABLE EXTENDED WARRANTY;
THIS AGREEMENT DOES NOT REPLACE THE
MANUFACTURER’S WARRANTY OR OTHER
APPLICABLE EXTENDED WARRANTY, BUT DOES
PROVIDE CERTAIN ADDITIONAL BENEFITS DURING
THE TERM OF THE MANUFACTURER'S WARRANTY
AND OTHER APPLICABLE EXTENDED WARRANTY.
LENOVO ACCIDENTAL DAMAGE PROTECTION IS
NOT INSURANCE OR A SUBSTITUTE FOR INSURANCE.
The purchase of the Service is not required to obtain financing or
purchase any product.

keyboard, integrated pointing devices, integrated LCD screen,
optional features installed by Lenovo at the time of Product
purchase, and other componentry that Lenovo includes as a
standard feature with the Product. THIS AGREEMENT DOES
NOT COVER: external peripherals and accessories including,
optional features not installed by Lenovo at the time of Product
purchase, external keyboards, mice, printers, scanners, external
drives, software (preloaded or purchased separately), tape, disks,
CDs, DVDs, film or other media, third-party products (those not
bearing the Lenovo logo), even if sold by Lenovo.
The coverage period shall begin
C.
Coverage Period:
on the warranty start date of the covered product and will expire at
the end of the term specified in Your Invoice. Notwithstanding
the above, the coverage period will end prior to the expiration date
of this Agreement if we have, as a result of service provided to
You, replaced Your product.
Pursuant to this Agreement, We
D.
Scope of Service:
will repair or, if in our sole discretion if we decide it is necessary,
replace the Product if it experiences operational or structural
failures resulting under normal operating conditions and handling
due to liquid spills on the keyboard, unintentional drops and
bumps of the Product, an electrical surge that damages the
Product’s circuitry, or the failure of the integrated LCD screen.
Service is available only in the United States.
E.
Additional Optional Coverage. The terms and
conditions of the manufacturer’s warranty and any applicable
extended warranty related to the Product are provided to You in a
separate agreement and, unless expressly provided in your state’s
disclosure section below, are not part of this Agreement.
III. WHAT THIS AGREEMENT DOES NOT COVER:

II. WHAT THIS AGREEMENT COVERS
A.
Product: the covered notebook computer identified on
Your Service invoice (Invoice).
B.
Covered Product Features: This Agreement covers
Product components installed in your Lenovo notebook at the
time of purchase, including the internal central processing unit,
integrated hard disk drive, integrated optical drive, integrated

A.
PARTS INTENDED TO BE REPLACED OR
CONSUMED (E.G., BATTERIES, ) OR COSMETIC
DAMAGE;
B.
DAMAGE OR ALTERATION FROM
INTENTIONAL MISUSE, MODIFICATION, AN
UNSUITABLE PHYSICAL OR OPERATING
ENVIRONMENT, IMPROPER MAINTENANCE BY
ANYONE OTHER THAN LENOVO AUTHORIZED

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Service Contract – Lenovo Accidental Damage Protection Services
SERVICE PROVIDERS, REMOVAL OF ORIGINAL PARTS
OR ALTERATION OF A PRODUCT OR IDENTIFICATION
LABELS, OR DAMAGE CAUSED BY A PRODUCT NOT
COVERED UNDER THIS AGREEMENT;
C.
THEFT, LOSS OR DAMAGE FROM FIRE,
FLOOD, OR FORCE MAJEURE;

D.
CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS
OF USE AND LOSS OF OPPORTUNITY, EVEN IF WE ARE
INFORMED OF THEIR POSSIBILITY;

IV. WHAT TO DO WHEN YOUR PRODUCT REQUIRES
SERVICE

To obtain Service, You must follow the problem
determination and resolution procedures detailed in
the service and troubleshooting guide that was
provided with Your Product. If You are unable to
resolve a problem by following the troubleshooting
instructions provided with the Product, please call
1-800-426-7378 to speak with one of our
technicians. Telephone support is available 24 hours
per day, 7 days per week (may exclude some
holidays); response time will vary and You may
experience delays during peak periods. You will be
asked to provide information and assistance over the
telephone to help the technician identify a solution to
Your problem. If Your problem cannot be resolved
over the telephone, Lenovo will provide Service as
specified below.
You may be asked to present Your Invoice to confirm Your
entitlement to Service. If Your Product does not function
properly under normal use during the term specified in Your
Invoice because it has experienced the failures as described in
Section D, Lenovo will repair the Product to be free from defects
in material and workmanship, or in our sole discretion, replace it
with a Product that is at least functionally equivalent. Any
replacement part provided under this Agreement is treated as
identical to the part replaced for purposes of this Agreement and
any other warranty or service offering to which the original part or
Product was subject.

Repairs for accidental damage protection coverage will be
performed in the following manner: If the Product requires
Service, a technician will make an initial diagnosis of Your
problem and will attempt to help You resolve it through the
telephone. In most situations, this will be the fastest way to
respond to problems with Your Product. If Your problem can be
resolved with a Customer Replaceable Unit (“CRU”) (e.g.,
memory, certain disk drives, certain CD-ROMs, and other easily
replaced parts that You are capable of replacing), Lenovo will ship
these parts to You for Your replacement. You are responsible for
packing the replaced CRU in the shipping container that contained
the replacement part, affixing the shipping label to the package,
and scheduling pick-up with the authorized courier listed on the
shipping label for return to Lenovo within thirty (30) days or you
will be charged for the replacement.

If Lenovo repairs Your Product, You understand and agree that
Lenovo may replace original parts with parts from the original
manufacturer, or a different one. Replacement parts or Product
may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. When a Product or
its parts are replaced, each replaced item becomes Our property
and the replacement becomes Yours. We will provide You with a
shipping container for You to return the Product to a designated
service center where We will perform repairs before returning the
Product to You. If the required parts are available at the repair
center, We will attempt to repair and return the Product to You
within three (3) business days from the day We receive the Product
at the service center. Your signature will be required upon
delivery when we return Your Product.
In addition to Your other responsibilities under this Agreement,
You agree to the following when obtaining accidental damage
protection Service: (a) follow the packing and shipping
instructions included with the shipping container; and (b) return
the Product through the shipper We designate within twenty-one
(21) calendar days of the day You receive the shipping carton. We
are not responsible for damage, or risk of loss due to improper
packing or use of a shipper that We do not designate.

V. YOUR ADDITIONAL REQUIREMENTS AND
RESPONSIBILITIES
You acknowledge and agree that Our provision of Service is
contingent upon Your full satisfaction of the obligations specified
in this Agreement.
WE RESERVE THE RIGHT TO REFUSE SERVICE IF YOU
FAIL TO PERFORM ANY OF YOUR OBLIGATIONS, AND
WE, OUR EMPLOYEES, AGENTS AND CONTRACTORS
SHALL NOT BE LIABLE FOR ANY DELAY OR DAMAGES
INCURRED BY YOU IF YOU FAIL TO PERFORM ANY OF
YOUR OBLIGATIONS. FAILURE TO FOLLOW THE
PROCEDURES SET OUT IN THIS AGREEMENT MAY
RESULT IN SERVICE DELAYS, OR IMPACT YOUR ABILITY
TO RECEIVE SERVICE, OR RESULT IN ADDITIONAL
CHARGES TO YOU. IN SUCH INSTANCES WHERE
SERVICE IS REFUSED DUE TO YOUR FAILURE TO MEET
YOUR OBLIGATIONS, SERVICE WILL BE INSTITUTED
WHEN YOU HAVE COMPLIED WITH YOUR OBLIGATIONS
UNDER THIS AGREEMENT.
In addition to Your other responsibilities described elsewhere in
this Agreement:
A.
Before We replace a Product or part, You agree to
remove all features, options, alterations, and attachments not
originally included with the Product or part (such as upgrade
cards);
B.
If technically possible, you will remove or secure all
proprietary, confidential or personal data before presenting the
Product to Us for repair or replacement and back up valuable
information and data in a format external to the Product to enable
You to reconstruct lost or altered data or programs if necessary;
C.
You will use and store the Product under the physical
and operating conditions specified by the manufacturer;
D.
You will perform all routine and preventative
maintenance recommended by the manufacturer;

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E.
You will ensure that all replaced items are free of any
legal obligations or restrictions that prevent their exchange;
F.
You will disable any passwords or other security
measures that may inhibit diagnostics or repairs on Your Product;
G.
You will follow Our instructions for requesting Service,
assisting with problem diagnosis, analysis and resolution; and
H.
You will ensure that each returned part is one that
originally came installed with Your Product, or was subsequently
installed by an authorized service provider, (or was provided to
You as a CRU to replace such a part).

VI. LIMITED SERVICES WARRANTY; DISCLAIMER OF
WARRANTIES
We warrant only that the Services will be performed in a
professional and workmanlike manner. NO OTHER EXPRESS
WARRANTIES ARE PROVIDED TO YOU. ANY IMPLIED
WARRANTIES ARE LIMITED TO THE TERM OF THIS
SERVICE AGREEMENT. NO INFORMATION OR ADVICE
(WRITTEN OR ORAL) PROVIDED TO YOU BY US OR OUR
CONTRACTORS, WILL CREATE A WARRANTY BY US OR
INCREASE THE SCOPE OF THIS SERVICE AGREEMENT.
THIS SERVICE AGREEMENT GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.

VII.

LIMITATION OF LIABILITIES

OUR LIMIT OF LIABILITY FOR ANY CLAIM UNDER THIS
AGREEMENT IS THE COST TO REPAIR OR REPLACE
YOUR COVERED PRODUCT IN ACCORDANCE WITH THE
TERMS OF THIS AGREEMENT, NOT TO EXCEED THE
PURCHASE PRICE ACTUALLY PAID FOR THE PRODUCT
AND THE AGREEMENT
PLEASE NOTE, UNDER NO CIRCUMSTANCES ARE WE
JOINTLY OR SEVERALLY LIABLE FOR ANY OF THE
FOLLOWING: (1) THIRD-PARTY CLAIMS AGAINST YOU
FOR LOSSES OR DAMAGES; (2) LOSS OF, OR DAMAGE
TO, YOUR RECORDS, FILES OR DATA; OR (3) SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES
(INCLUDING LOST REVENUE, PROFITS OR SAVINGS),
EVEN IF WE ARE INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF SUCH DAMAGES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

VIII. ARBITRATION
READ THE FOLLOWING ARBITRATION PROVISION
("PROVISION") CAREFULLY. IT LIMITS CERTAIN OF
YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN
RELIEF OR DAMAGES THROUGH COURT ACTION.
As used in this Provision, "You" and "Your" mean the person or
persons named in this Agreement, and all of his/her heirs,
survivors, assigns and representatives. And, “We” and “Us” shall
mean the Obligor identified above and shall be deemed to include
all of its agents, affiliates, successors and assigns, and any retailer

or distributor of its Products, and all of the dealers, licensees, and
employees of any of the foregoing entities.
Any and all Claims, disputes, or controversies of any nature
whatsoever (whether in contract, tort or otherwise, including
statutory, common law, fraud (whether by misrepresentation or by
omission) or other intentional tort, property, or equitable Claims)
arising out of, relating to, or in connection with (1) this Agreement
or any prior Agreement, and the purchase thereof; and (2) the
validity, scope, interpretation, or enforceability of this Provision or
of the entire Agreement (“Claim”), shall be resolved by binding
arbitration before a single arbitrator. All arbitrations shall be
administered by the American Arbitration Association (“AAA”) in
accordance with its Expedited Procedures of the Commercial
Arbitration Rules of the AAA in effect at the time the Claim is
filed. The terms of this Provision shall control any inconsistency
between the AAA's Rules and this Provision. You may obtain a
copy of the AAA's Rules by calling (800) 778-7879. Upon written
request We will advance to You either all or part of the fees of the
AAA and of the arbitrator. The arbitrator will decide whether You
or We will be responsible for these fees. The arbitrator shall apply
relevant substantive law and applicable statute of limitations and
shall provide written, reasoned findings of fact and conclusions of
law. This Provision is part of a transaction involving interstate
commerce and shall be governed by the Federal Arbitration Act, 9
U.S.C. § 1 et seq. If any portion of this Arbitration Provision
is deemed invalid or unenforceable, it shall not invalidate the
remaining portions of the Arbitration Provision.
This Arbitration Provision shall inure to the benefit of and be
binding on You and Us and its Provision shall continue in full
force and effect subsequent to and notwithstanding the expiration
of termination of this Agreement.
You agree that any arbitration proceeding will only consider Your
Claims. Claims by, or on behalf of, other individuals will not be
arbitrated in any proceeding that is considering Your Claims.
You and We understand and agree that because of this Arbitration
Provision neither You nor We will have the right to go to court
except as provided above or to have a jury trial or to participate as
any member of a class of claimants pertaining to any Claim.
This arbitration provision does not prohibit a California
resident from following the process to resolve complaints as
outlined by the California Bureau of Electronic and Appliance
Repair (BEAR). To learn more about this process, You may
contact BEAR at 1-800-952-5210, or You may write to
Department of Consumer Affairs, 3485 Orange Grove Avenue,
North Highland, California 95660, or You may visit their
website at www.bear.ca.gov.

IX. GENERAL TERMS
A.

Cancellation:

1.
You may cancel this Agreement at any time for any
reason by sending a written notice to: Lenovo Accidental Damage
Protection Administrator Center at the address provided at the top
of this Agreement.
2.
If You cancel within thirty (30) calendar days of the
date on Your Invoice, You will receive a full refund less the actual
costs incurred in providing Service to You during this period. If
You cancel more than thirty (30) calendar days after the date on
Your Invoice, You will receive a pro rata refund based on the time
expired less a cancellation fee of twenty five dollars ($25) or ten
percent (10%) of the pro rata amount (whichever is less) and less
the actual costs incurred in providing any Service to You.
3.
We may cancel this Agreement for fraud, material
misrepresentation, or non-payment by You; or if required to do so

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Service Contract – Lenovo Accidental Damage Protection Services
by any regulatory authority. Notice of such cancellation will be in
writing at least thirty (30) calendar days prior to cancellation. If
We cancel due to a requirement of a regulatory authority, Your
refund will be based upon 100% of the unearned pro rata
premium.
A.
Transfer: You may transfer this Agreement to another
party only when ownership of the covered product is transferred to
the other party and you have obtained Our prior written consent.
Mail all such requests to the Lenovo Accidental Damage
Protection Administrator Center at the address provided at the top
of this Agreement. Your written request must include a copy of
this Agreement, Your Invoice(s) noting the part number and serial
number of the covered Product(s) and your entitlement to Service,
the effective date of transfer, and the transferee’s name, address
and phone number. The coverage provided under this Agreement
may not be transferred to any product other than the covered
Product(s).
B.
This Agreement is the complete and exclusive
statement of the terms and conditions regarding Our performance,
and replaces any prior oral or written communications on that
subject.
C.
Neither You nor We will bring a claim under this
Agreement more than two (2) years after the expiration of this
Agreement unless otherwise provided by local law without the
possibility of contractual waiver or limitation.
D.
You are not responsible for failure to fulfill any
obligation due to causes beyond Your control. Similarly, We are
not responsible for failure to fulfill any obligation due to causes
beyond Our control.
E.
In the event that any provision of this Agreement is
held to be invalid or unenforceable, the remaining provisions of
this Agreement remain in full force and effect.

X. INDIVIDUAL STATE DISCLOSURES
IN ALABAMA: Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or its
use, or a substantial breach of Your duties relating to the covered
Product or its use. The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN COLORADO: Action under this Agreement may be covered
by the provisions of the “Colorado Consumer Protection Act” or
the Unfair Practices Act”, articles 1 and 2 of title 6, C.R. S. A
party to this Agreement may have a right of civil action under
these laws, including obtaining the recourse or penalties specified
in such laws.
IN CONNECTICUT: Your Agreement term is automatically
extended by the length of time in which the covered Product is in
Our custody for repair. If You have a dispute with Us, You may
contact the State of Connecticut, Insurance Department, P.O. Box
816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The
written complaint must contain a description of the dispute, the
purchase price of the Product, the cost of repair of the Product,
and a copy of the Agreement. The obligations of the Provider
under this Agreement are backed by the full faith and credit of
Lenovo.
IN GEORGIA: If You purchase Your Agreement in Georgia, You
are entitled to cancel this Agreement at any time. Cancellation
must comply with Section 33-24-44 of the Georgia Code. Any
refund owed in the event of cancellation shall be determined on
the excess of the Agreement purchase price above the customary

short rate for the expired term of the Agreement, and no Claim
paid or incurred shall be deducted from any refund owed. We are
also entitled to cancel this Agreement at any time based upon
fraud, misrepresentation, or failure to pay for the Agreement, and
notice of cancellation by Us will be given at least thirty (30) days
prior to cancellation. Refunds will be issued on a pro rata basis.
Under “What this agreement does not cover”, provision Q is
deleted and replaced with the following: ANY AND ALL PREEXISTING CONDITIONS KNOWN BY YOU THAT OCCUR
PRIOR TO THE EFFECTIVE DATE OF THIS AGREEMENT.
The section concerning Arbitration is deleted in its entirety. The
obligations of the Provider under this Agreement are backed by
the full faith and credit of Lenovo.
IN HAWAII: Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or its
use, or a substantial breach of Your duties relating to the covered
Product or its use. If You have a question or complaint, You may
contact the Insurance Commissioner, 250 South King Street, 5th
Floor, Honolulu, Hawaii 96813.
IN ILLINOIS: The cancellation fee is equal to the lesser of ten
percent (10%) of the Agreement purchase price or fifty dollars
($50.00). This Agreement does not provide coverage for normal
wear and tear except as specifically provided in the coverage
section above. The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.IN
INDIANA: The obligations of Lenovo under this Agreement are
backed by the full faith and credit of Lenovo.
IN KENTUCKY: The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN MARYLAND: The “Purchase Price” shall refer to the
purchase price of the covered Product as shown on Your sales
receipt. We will pay a penalty of 10% of the Agreement purchase
price per month on a refund that is not paid or credited within
forty-five (45) days after return of the Agreement to Us.
IN MISSOURI: The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN NEVADA: No claim incurred or paid shall be deducted from
the amount of Your cancellation refund. If We are unable to repair
Your Product, replacement of Your covered Product will be
provided for with a store voucher or check equal to the original
purchase price of the covered Product. Refund of the original
Product purchase price will fulfill this Agreement in its entirety
and will cancel and discharge all further obligations under this
Agreement. With respect to each Product covered under this
Agreement, Our liability is limited to the original retail purchase
price You paid for such Product. We may not cancel this
Agreement once it has been in effect for seventy (70) days, except
under the following conditions: failure to pay the Agreement
purchase price; the conviction of You of a crime which results in
an increase in the Service required under the Agreement; fraud or
material misrepresentation by You in purchasing the Agreement or
obtaining Service; the discovery of an act or omission, or a
violation of any condition of the Agreement by You which
substantially and materially increases the Service required under
the Agreement; or a material change in the nature or extent of the
Service required under the Agreement which occurs after the
purchase of the Agreement and substantially and materially
increases the Service required beyond that contemplated at the
time of purchase. If We cancel the Agreement, You will be
refunded the unearned pro rata purchase price of the Agreement.
This Agreement is not renewable. The obligations of the Provider
under this Agreement are backed by the full faith and credit of
Lenovo.

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Service Contract – Lenovo Accidental Damage Protection Services
IN NEW HAMPSHIRE: In the event you do not receive
satisfaction under this Plan, you may contact the New Hampshire
Insurance Department at 21 South Fruit Street, Suite 14, Concord
NH 03301, (800) 852-3416.
IN NEW MEXICO: We may not cancel this Agreement once it
has been in effect for seventy (70) days, except under the
following conditions: (a) failure to pay the Agreement purchase
price; (b) the conviction of You of a crime which results in an
increase in the Service required under the Agreement; (c) fraud or
material misrepresentation by You in purchasing the Agreement or
obtaining Service; (d) or the discovery of an act or omission, or a
violation of any condition of the Agreement by You which
substantially and materially increases the Service required under
the Agreement. If We cancel, You will receive a refund equal to
the unearned pro rata purchase price less the cost of any repairs
made.
IN NEW YORK: The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo. The
terms of the manufacturer’s warranty and any applicable extended
warranty related to the Product are hereby incorproated by
reference into this Agreement and are a part of this Agreement.
Article 79 of the New York Insurance Law applies to the
manufacturer’s warranty and any extended warranty incorporated
by reference into this Agreement. If there is a conflict between the
manufacturer’s warranty or extended warranty incorporated by
reference into this Agreement, this Agreement shall govern. The
date and cost of this Agreement are as set forth in Your Invoice. If
no claim has been made under this Agreement and You cancel this
Agreement during the period specified in Section IX.A.2., this
Agreement shall be void and You shall be entitled to a full refund
of the cost hereof. We shall payYou a penalty of ten percent of the
priceYou paid for Lenovo Accidental Damage Protection per
month for any refund We owe you that is not returned to you
within thirty (30) days of Your return of this Agreement to Us.
IN NORTH CAROLINA: The obligations of the Provider under
this Agreement are backed by the full faith and credit of Lenovo.
IN OKLAHOMA:. The Cancellation provision of Your
Agreement is deleted in its entirety and replaced by the following:
If You cancel the Agreement, You shall receive a refund equal to
ninety percent (90%) of the unearned pro rata purchase price. If
We cancel the Agreement, You shall receive a refund equal to one
hundred percent (100%) of the unearned pro rata purchase price of
the Agreement. No claim incurred or paid shall be deducted from
the amount of Your cancellation refund.
IN SOUTH CAROLINA: Prior notice is not required if the
reason for cancellation is nonpayment of the provider fee or a
material misrepresentation by You relating to the covered property
or its use, or a substantial breach of Your duties relating to the
covered product or its use. If You have a question, a complaint or
Your claim is not handled in a timely manner, You may contact
the South Carolina Department of Insurance, P. O. Box 100105,
Columbia, South Carolina, 29202-3105, Telephone (800) 7683467. The obligations of the Provider under this Agreement are
backed by the full faith and credit of Lenovo.
IN TEXAS: Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or it’s
use, or a substantial breach of Your duties relating to the covered
Product or its use. If You have a question or complaint, You may
contact the Texas Department of Licensing and Regulations, P. O.
Box 12157, Austin, Texas 78711, (800) 803-9202 or (512) 4636599. The obligations of the Provider under this Agreement are
backed by the full faith and credit of Lenovo.
IN UTAH: Coverage afforded under the Agreement is not
guaranteed by the Property and Casualty Guaranty Association.
We can cancel this Agreement during the first sixty (60) days of an
annual term by mailing to You a notice of cancellation at least
thirty (30) days prior to the effective date of cancellation except

that We can also cancel this Agreement during such time period
for nonpayment of premium by mailing You a notice of
cancellation at least thirty (30) days prior to the effective date of
cancellation. After sixty (60) days have elapsed, We may cancel
this Agreement by mailing a cancellation notice to You at least
thirty (30) days prior to the effective date of cancellation for
cancellations due to any of the following reasons: (a) nonpayment
of premium; (b) material misrepresentation; (c) substantial change
in the risk assumed, unless We should reasonably have foreseen
the change or contemplated the risk when entering into the
Agreement; or (d) substantial breach of contractual duties,
conditions, or warranties.
Arbitration is deleted in its entirety. This Agreement does not have
a deductible. The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.IN
VERMONT: You may, within 20 calendar days of receipt of the
Agreement, reject and return the Agreement. Upon return of the
Agreement within the applicable time period, if no claim has been
made under the Agreement, We shall refund to You the full
purchase price.
IN WASHINGTON: In the event We cancel the Agreement, We
will mail a written notice to You at Your last known address at
least twenty-one (21) days prior to cancellation which shall state
the effective date of cancellation and the reason for cancellation.
IN WYOMING: The section concerning Arbitration is deleted in
its entirety. It is not applicable to You. Prior notice is not required
if the reason for cancellation is nonpayment of the Provider fee or
a material misrepresentation by You relating to the covered
property or its use, or a substantial breach of Your duties relating
to the covered Product or its use. The obligations of the Provider
under this Agreement are backed by the full faith and credit of
Lenovo.
XI.

AGREEMENT ADMINISTRATION

This Agreement is administered by:

L505-0072-00 Lenovo Accidental Damage Protection Services Agreement - US.doc

Lenovo (United States) Inc.
Customer Relationship Management
1009 Think Place Morrisville, NC 27560
Attn: Lenovo Accidental Damage Protection Services
Administrator
1-866-428-4465

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Service Contract – Lenovo Damage Protection Services
For IdeaPad Notebooks
Service Contract Terms and Conditions - Consumer
Carefully read this entire document. It describes the terms under which Lenovo will provide damage
protection services ("Service") to You. Lenovo will provide this Service only in the United States and only if
You accept the terms of this Agreement (“Agreement”). You accept these terms by using the Service (e.g.,
filing a repair claim). In addition, if You take no action within 30 days of receiving this package, You are
deemed to have accepted these terms. See Section IX. A. for information on cancelling this Agreement.
This Service is not available for consumer purchase in Florida.
If You do not accept these terms, do not use the Service. Instead, promptly notify Lenovo for a complete
refund. To request a refund, You should, within thirty (30) days of receiving this package, call Lenovo at 1877-453-6686 and request a refund or return this Agreement and Your Invoice together with a written
request for a refund of the fees You paid to:
Lenovo
Customer Relationship Management
1009 Think Place Morrisville, NC 27560
Attn: Lenovo Damage Protection Services Administrator
I. DEFINITIONS AND INTRODUCTION
“You” and “Your” shall refer to the purchaser.
“We”, “Us” and “Our” shall refer to the “Obligor”/ “Provider” of
this Agreement.
This is an Agreement between You and the “Obligor”/”Provider”
of this Agreement, Lenovo (United States) Inc. (“Lenovo”).
Lenovo is the “Administrator” of this Agreement.
The “Service” is Lenovo damage protection, as described in this
Agreement.

THE TERM AND SCOPE OF THIS AGREEMENT MAY
OVERLAP THE MANUFACTURER’S WARRANTY AND
ANY OTHER APPLICABLE EXTENDED WARRANTY;
THIS AGREEMENT DOES NOT REPLACE THE
MANUFACTURER’S
WARRANTY
OR
OTHER
APPLICABLE EXTENDED WARRANTY, BUT DOES
PROVIDE CERTAIN ADDITIONAL BENEFITS DURING
THE TERM OF THE MANUFACTURER'S WARRANTY
AND OTHER APPLICABLE EXTENDED WARRANTY.
LENOVO DAMAGE PROTECTION IS NOT INSURANCE
OR A SUBSTITUTE FOR INSURANCE.
The purchase of the Service is not required to obtain financing or
purchase any product.

optional features installed by Lenovo at the time of Product
purchase, and other componentry that Lenovo includes as a
standard feature with the Product. THIS AGREEMENT DOES
NOT COVER: external peripherals and accessories including,
optional features not installed by Lenovo at the time of Product
purchase, external keyboards, mice, printers, scanners, external
drives, software (preloaded or purchased separately), tape, disks,
CDs, DVDs, film or other media, third-party products (those not
bearing the Lenovo logo), even if sold by Lenovo.
The coverage period shall begin
C.
Coverage Period:
on the warranty start date of the covered product and will expire at
the end of the term specified in Your Invoice. Notwithstanding the
above, the coverage period will end prior to the expiration date of
this Agreement if we have, as a result of service provided to You,
replaced Your product.
D.
Scope of Service:
Pursuant to this Agreement, We
will repair or, if in our sole discretion if we decide it is necessary,
replace the Product if it experiences operational or structural
failures resulting under normal operating conditions and handling
due to liquid spills on the keyboard, unintentional drops and bumps
of the Product, an electrical surge that damages the Product’s
circuitry, or the failure of the integrated LCD screen. Service is
available only in the United States.
The terms and
E.
Additional Optional Coverage.
conditions of the manufacturer’s warranty and any applicable
extended warranty related to the Product are provided to You in a
separate agreement and, unless expressly provided in your state’s
disclosure section below, are not part of this Agreement.

II. WHAT THIS AGREEMENT COVERS

III. WHAT THIS AGREEMENT DOES NOT COVER:

A.
Product: the covered notebook computer identified on
Your Service invoice (Invoice).

A.
PARTS INTENDED TO BE REPLACED OR
CONSUMED (E.G., BATTERIES, ) OR COSMETIC
DAMAGE;

B.
Covered Product Features: This Agreement covers
Product components installed in your Lenovo notebook at the time
of purchase, including the internal central processing unit,
integrated hard disk drive, integrated optical drive, integrated
keyboard, integrated pointing devices, integrated LCD screen,

B.
DAMAGE
OR
ALTERATION
FROM
INTENTIONAL
MISUSE,
MODIFICATION,
AN
UNSUITABLE
PHYSICAL
OR
OPERATING
ENVIRONMENT,
IMPROPER
MAINTENANCE
BY

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Service Contract – Lenovo Damage Protection Services
ANYONE OTHER THAN
LENOVO AUTHORIZED
SERVICE PROVIDERS, REMOVAL OF ORIGINAL PARTS
OR ALTERATION OF A PRODUCT OR IDENTIFICATION
LABELS, OR DAMAGE CAUSED BY A PRODUCT NOT
COVERED UNDER THIS AGREEMENT;
C.
THEFT, LOSS OR DAMAGE FROM FIRE,
FLOOD, OR FORCE MAJEURE;

D.
CONSEQUENTIAL
OR
INCIDENTAL
DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF
USE AND LOSS OF OPPORTUNITY, EVEN IF WE ARE
INFORMED OF THEIR POSSIBILITY;

IV. WHAT TO DO WHEN YOUR PRODUCT REQUIRES
SERVICE

To obtain Service, You must follow the problem
determination and resolution procedures detailed in
the service and troubleshooting guide that was
provided with Your Product. If You are unable to
resolve a problem by following the troubleshooting
instructions provided with the Product, please call
1-877-453-6686 to speak with one of
our
technicians. Telephone support is available 24 hours
per day, 7 days per week (may exclude some
holidays); response time will vary and You may
experience delays during peak periods. You will be
asked to provide information and assistance over the
telephone to help the technician identify a solution to
Your problem. If Your problem cannot be resolved
over the telephone, Lenovo will provide Service as
specified below.
You may be asked to present Your Invoice to confirm Your
entitlement to Service. If Your Product does not function properly
under normal use during the term specified in Your Invoice
because it has experienced the failures as described in Section D,
Lenovo will repair the Product or, in our sole discretion, replace it
with a Product that is at least functionally equivalent. Any
replacement part provided under this Agreement is treated as
identical to the part replaced for purposes of this Agreement and
any other warranty or service offering to which the original part or
Product was subject.

Repairs for Lenovo Damage Protection coverage will be
performed in the following manner: If the Product requires
Service, a technician will make an initial diagnosis of Your
problem and will attempt to help You resolve it through the
telephone. In most situations, this will be the fastest way to
respond to problems with Your Product. If Your problem can be
resolved with a Customer Replaceable Unit (“CRU”) (e.g.,
memory, certain disk drives, certain CD-ROMs, and other easily
replaced parts that You are capable of replacing), Lenovo will ship
these parts to You for Your replacement. You are responsible for
packing the replaced CRU in the shipping container that contained
the replacement part, affixing the prepaid shipping label to the
package, and scheduling pick-up with the authorized courier listed
on the shipping label for return to Lenovo within thirty (30) days
or you will be charged for the replacement.

If Lenovo repairs Your Product, You understand and agree that
Lenovo may replace original parts with parts from the original
manufacturer, or a different one. Replacement parts or Product
may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. When a Product or its
parts are replaced, each replaced item becomes Our property and
the replacement becomes Yours. We will provide You with a
shipping container for You to return the Product to a designated
service center where We will perform repairs before returning the
Product to You. If the required parts are available at the repair
center, We will attempt to repair and return the Product to You
within three (3) business days from the day We receive the Product
at the service center. Your signature will be required upon
delivery when we return Your Product.
In addition to Your other responsibilities under this Agreement,
You agree to the following when obtaining Lenovo Damage
Protection Service: (a) follow the packing and shipping
instructions included with the shipping container; and (b) return
the Product through the shipper We designate within twenty-one
(21) calendar days of the day You receive the shipping carton. We
are not responsible for damage, or risk of loss due to improper
packing or use of a shipper that We do not designate.

V.
YOUR ADDITIONAL
RESPONSIBILITIES

REQUIREMENTS

AND

You acknowledge and agree that Our provision of Service is
contingent upon Your full satisfaction of the obligations specified
in this Agreement.
WE RESERVE THE RIGHT TO REFUSE SERVICE IF YOU
FAIL TO PERFORM ANY OF YOUR OBLIGATIONS, AND
WE, OUR EMPLOYEES, AGENTS AND CONTRACTORS
SHALL NOT BE LIABLE FOR ANY DELAY OR DAMAGES
INCURRED BY YOU IF YOU FAIL TO PERFORM ANY OF
YOUR OBLIGATIONS.
FAILURE TO FOLLOW THE
PROCEDURES SET OUT IN THIS AGREEMENT MAY
RESULT IN SERVICE DELAYS, OR IMPACT YOUR ABILITY
TO RECEIVE SERVICE, OR RESULT IN ADDITIONAL
CHARGES TO YOU.
IN SUCH INSTANCES WHERE
SERVICE IS REFUSED DUE TO YOUR FAILURE TO MEET
YOUR OBLIGATIONS, SERVICE WILL BE INSTITUTED
WHEN YOU HAVE COMPLIED WITH YOUR OBLIGATIONS
UNDER THIS AGREEMENT.
In addition to Your other responsibilities described elsewhere in
this Agreement:
A.
Before We replace a Product or part, You agree to
remove all features, options, alterations, and attachments not
originally included with the Product or part (such as upgrade
cards);
B.
If technically possible, you will remove or secure all
proprietary, confidential or personal data before presenting the
Product to Us for repair or replacement and back up valuable
information and data in a format external to the Product to enable
You to reconstruct lost or altered data or programs if necessary;
C.
You will use and store the Product under the physical
and operating conditions specified by the manufacturer;
D.
You will perform all routine and preventative
maintenance recommended by the manufacturer;

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Service Contract – Lenovo Damage Protection Services
E.
You will ensure that all replaced items are free of any
legal obligations or restrictions that prevent their exchange;
F.
You will disable any passwords or other security
measures that may inhibit diagnostics or repairs on Your Product;
G.
You will follow Our instructions for requesting Service,
assisting with problem diagnosis, analysis and resolution; and
H.
You will ensure that each returned part is one that
originally came installed with Your Product, or was subsequently
installed by an authorized service provider, (or was provided to
You as a CRU to replace such a part).

VII.

LIMITATION OF LIABILITIES

or distributor of its Products, and all of the dealers, licensees, and
employees of any of the foregoing entities.
Any and all Claims, disputes, or controversies of any nature
whatsoever (whether in contract, tort or otherwise, including
statutory, common law, fraud (whether by misrepresentation or by
omission) or other intentional tort, property, or equitable Claims)
arising out of, relating to, or in connection with (1) this Agreement
or any prior Agreement, and the purchase thereof; and (2) the
validity, scope, interpretation, or enforceability of this Provision or
of the entire Agreement (“Claim”), shall be resolved by binding
arbitration before a single arbitrator. All arbitrations shall be
administered by the American Arbitration Association (“AAA”) in
accordance with its Expedited Procedures of the Commercial
Arbitration Rules of the AAA in effect at the time the Claim is
filed. The terms of this Provision shall control any inconsistency
between the AAA's Rules and this Provision. You may obtain a
copy of the AAA's Rules by calling (800) 778-7879. Upon written
request We will advance to You either all or part of the fees of the
AAA and of the arbitrator. The arbitrator will decide whether You
or We will be responsible for these fees. The arbitrator shall apply
relevant substantive law and applicable statute of limitations and
shall provide written, reasoned findings of fact and conclusions of
law. This Provision is part of a transaction involving interstate
commerce and shall be governed by the Federal Arbitration Act, 9
U.S.C. § 1 et seq. If any portion of this Arbitration Provision is
deemed invalid or unenforceable, it shall not invalidate the
remaining portions of the Arbitration Provision.
This Arbitration Provision shall inure to the benefit of and be
binding on You and Us and its Provision shall continue in full
force and effect subsequent to and notwithstanding the expiration
of termination of this Agreement.
You agree that any arbitration proceeding will only consider Your
Claims. Claims by, or on behalf of, other individuals will not be
arbitrated in any proceeding that is considering Your Claims.
You and We understand and agree that because of this Arbitration
Provision neither You nor We will have the right to go to court
except as provided above or to have a jury trial or to participate as
any member of a class of claimants pertaining to any Claim.
This arbitration provision does not prohibit a California
resident from following the process to resolve complaints as
outlined by the California Bureau of Electronic and Appliance
Repair (BEAR). To learn more about this process, You may
contact BEAR at 1-800-952-5210, or You may write to
Department of Consumer Affairs, 3485 Orange Grove Avenue,
North Highland, California 95660, or You may visit their
website at www.bear.ca.gov.

IX. GENERAL TERMS
A.

Cancellation:

1.
You may cancel this Agreement at any time for any
reason by sending a written notice to: Lenovo Damage Protection
Administrator Center at the address provided at the top of this
Agreement.
2.
If You cancel within thirty (30) calendar days of the
date on Your Invoice, You will receive a full refund less the actual
costs incurred in providing Service to You during this period. If
You cancel more than thirty (30) calendar days after the date on
Your Invoice, You will receive a pro rata refund based on the time
expired less a cancellation fee of twenty five dollars ($25) or ten
percent (10%) of the pro rata amount (whichever is less) and less
the actual costs incurred in providing any Service to You.
3.
We may cancel this Agreement for fraud, material
misrepresentation, or non-payment by You; or if required to do so

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Service Contract – Lenovo Damage Protection Services
by any regulatory authority. Notice of such cancellation will be in
writing at least thirty (30) calendar days prior to cancellation. If
We cancel due to a requirement of a regulatory authority, Your
refund will be based upon 100% of the unearned pro rata premium.
A.
Transfer: You may transfer this Agreement to another
party only when ownership of the covered product is transferred to
the other party and you have obtained Our prior written consent.
Mail all such requests to the Lenovo Damage Protection
Administrator Center at the address provided at the top of this
Agreement. Your written request must include a copy of this
Agreement, Your Invoice(s) noting the part number and serial
number of the covered Product(s) and your entitlement to Service,
the effective date of transfer, and the transferee’s name, address
and phone number. The coverage provided under this Agreement
may not be transferred to any product other than the covered
Product(s).
B.
This Agreement is the complete and exclusive statement
of the terms and conditions regarding Our performance, and
replaces any prior oral or written communications on that subject.
C.
Neither You nor We will bring a claim under this
Agreement more than two (2) years after the expiration of this
Agreement unless otherwise provided by local law without the
possibility of contractual waiver or limitation.
D.
You are not responsible for failure to fulfill any
obligation due to causes beyond Your control. Similarly, We are
not responsible for failure to fulfill any obligation due to causes
beyond Our control.
E.
In the event that any provision of this Agreement is
held to be invalid or unenforceable, the remaining provisions of
this Agreement remain in full force and effect.

X. INDIVIDUAL STATE DISCLOSURES
IN ALABAMA: Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or its
use, or a substantial breach of Your duties relating to the covered
Product or its use. The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN COLORADO: Action under this Agreement may be covered
by the provisions of the “Colorado Consumer Protection Act” or
the Unfair Practices Act”, articles 1 and 2 of title 6, C.R. S. A
party to this Agreement may have a right of civil action under these
laws, including obtaining the recourse or penalties specified in
such laws.
IN CONNECTICUT: Your Agreement term is automatically
extended by the length of time in which the covered Product is in
Our custody for repair. If You have a dispute with Us, You may
contact the State of Connecticut, Insurance Department, P.O. Box
816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The
written complaint must contain a description of the dispute, the
purchase price of the Product, the cost of repair of the Product, and
a copy of the Agreement. The obligations of the Provider under
this Agreement are backed by the full faith and credit of Lenovo.
IN GEORGIA: If You purchase Your Agreement in Georgia, You
are entitled to cancel this Agreement at any time. Cancellation
must comply with Section 33-24-44 of the Georgia Code. Any
refund owed in the event of cancellation shall be determined on the
excess of the Agreement purchase price above the customary short
rate for the expired term of the Agreement, and no Claim paid or
incurred shall be deducted from any refund owed. We are also
entitled to cancel this Agreement at any time based upon fraud,

misrepresentation, or failure to pay for the Agreement, and notice
of cancellation by Us will be given at least thirty (30) days prior to
cancellation. Refunds will be issued on a pro rata basis. Under
“What this agreement does not cover”, provision Q is deleted and
replaced with the following: ANY AND ALL PRE-EXISTING
CONDITIONS KNOWN BY YOU THAT OCCUR PRIOR TO
THE EFFECTIVE DATE OF THIS AGREEMENT. The section
concerning Arbitration is deleted in its entirety. The obligations of
the Provider under this Agreement are backed by the full faith and
credit of Lenovo.
IN HAWAII: Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or its
use, or a substantial breach of Your duties relating to the covered
Product or its use. If You have a question or complaint, You may
contact the Insurance Commissioner, 250 South King Street, 5th
Floor, Honolulu, Hawaii 96813.
IN ILLINOIS: The cancellation fee is equal to the lesser of ten
percent (10%) of the Agreement purchase price or fifty dollars
($50.00). This Agreement does not provide coverage for normal
wear and tear except as specifically provided in the coverage
section above. The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.IN
INDIANA: The obligations of Lenovo under this Agreement are
backed by the full faith and credit of Lenovo.
IN KENTUCKY: The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN MARYLAND: The “Purchase Price” shall refer to the
purchase price of the covered Product as shown on Your sales
receipt. We will pay a penalty of 10% of the Agreement purchase
price per month on a refund that is not paid or credited within
forty-five (45) days after return of the Agreement to Us.
IN MISSOURI: The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN NEVADA: No claim incurred or paid shall be deducted from
the amount of Your cancellation refund. If We are unable to repair
Your Product, replacement of Your covered Product will be
provided for with a store voucher or check equal to the original
purchase price of the covered Product. Refund of the original
Product purchase price will fulfill this Agreement in its entirety
and will cancel and discharge all further obligations under this
Agreement. With respect to each Product covered under this
Agreement, Our liability is limited to the original retail purchase
price You paid for such Product. We may not cancel this
Agreement once it has been in effect for seventy (70) days, except
under the following conditions: failure to pay the Agreement
purchase price; the conviction of You of a crime which results in
an increase in the Service required under the Agreement; fraud or
material misrepresentation by You in purchasing the Agreement or
obtaining Service; the discovery of an act or omission, or a
violation of any condition of the Agreement by You which
substantially and materially increases the Service required under
the Agreement; or a material change in the nature or extent of the
Service required under the Agreement which occurs after the
purchase of the Agreement and substantially and materially
increases the Service required beyond that contemplated at the time
of purchase. If We cancel the Agreement, You will be refunded
the unearned pro rata purchase price of the Agreement. This
Agreement is not renewable. The obligations of the Provider
under this Agreement are backed by the full faith and credit of
Lenovo.
IN NEW HAMPSHIRE: In the event you do not receive
satisfaction under this Plan, you may contact the New Hampshire
Insurance Department at 21 South Fruit Street, Suite 14, Concord
NH 03301, (800) 852-3416.

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IN NEW MEXICO: We may not cancel this Agreement once it
has been in effect for seventy (70) days, except under the following
conditions: (a) failure to pay the Agreement purchase price; (b) the
conviction of You of a crime which results in an increase in the
Service required under the Agreement; (c) fraud or material
misrepresentation by You in purchasing the Agreement or
obtaining Service; (d) or the discovery of an act or omission, or a
violation of any condition of the Agreement by You which
substantially and materially increases the Service required under
the Agreement. If We cancel, You will receive a refund equal to
the unearned pro rata purchase price less the cost of any repairs
made.
IN NEW YORK: The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo. The
terms of the manufacturer’s warranty and any applicable extended
warranty related to the Product are hereby incorproated by
reference into this Agreement and are a part of this Agreement.
Article 79 of the New York Insurance Law applies to the
manufacturer’s warranty and any extended warranty incorporated
by reference into this Agreement. If there is a conflict between the
manufacturer’s warranty or extended warranty incorporated by
reference into this Agreement, this Agreement shall govern. The
date and cost of this Agreement are as set forth in Your Invoice. If
no claim has been made under this Agreement and You cancel this
Agreement during the period specified in Section IX.A.2., this
Agreement shall be void and You shall be entitled to a full refund
of the cost hereof. We shall payYou a penalty of ten percent of the
priceYou paid for Lenovo Damage Protection per month for any
refund We owe you that is not returned to you within thirty (30)
days of Your return of this Agreement to Us.
IN NORTH CAROLINA: The obligations of the Provider under
this Agreement are backed by the full faith and credit of Lenovo.
IN OKLAHOMA:. The Cancellation provision of Your
Agreement is deleted in its entirety and replaced by the following:
If You cancel the Agreement, You shall receive a refund equal to
ninety percent (90%) of the unearned pro rata purchase price. If
We cancel the Agreement, You shall receive a refund equal to one
hundred percent (100%) of the unearned pro rata purchase price of
the Agreement. No claim incurred or paid shall be deducted from
the amount of Your cancellation refund.
IN SOUTH CAROLINA: Prior notice is not required if the reason
for cancellation is nonpayment of the provider fee or a material
misrepresentation by You relating to the covered property or its
use, or a substantial breach of Your duties relating to the covered
product or its use. If You have a question, a complaint or Your
claim is not handled in a timely manner, You may contact the
South Carolina Department of Insurance, P. O. Box 100105,
Columbia, South Carolina, 29202-3105, Telephone (800) 7683467. The obligations of the Provider under this Agreement are
backed by the full faith and credit of Lenovo.
IN TEXAS: Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or it’s
use, or a substantial breach of Your duties relating to the covered
Product or its use. If You have a question or complaint, You may
contact the Texas Department of Licensing and Regulations, P. O.
Box 12157, Austin, Texas 78711, (800) 803-9202 or (512) 4636599. The obligations of the Provider under this Agreement are
backed by the full faith and credit of Lenovo.
IN UTAH: Coverage afforded under the Agreement is not
guaranteed by the Property and Casualty Guaranty Association.
We can cancel this Agreement during the first sixty (60) days of an
annual term by mailing to You a notice of cancellation at least
thirty (30) days prior to the effective date of cancellation except
that We can also cancel this Agreement during such time period for
nonpayment of premium by mailing You a notice of cancellation at
least thirty (30) days prior to the effective date of cancellation.
After sixty (60) days have elapsed, We may cancel this Agreement

by mailing a cancellation notice to You at least thirty (30) days
prior to the effective date of cancellation for cancellations due to
any of the following reasons: (a) nonpayment of premium; (b)
material misrepresentation; (c) substantial change in the risk
assumed, unless We should reasonably have foreseen the change or
contemplated the risk when entering into the Agreement; or (d)
substantial breach of contractual duties, conditions, or warranties.
Arbitration is deleted in its entirety. This Agreement does not have
a deductible. The obligations of the Provider under this Agreement
are backed by the full faith and credit of Lenovo.IN VERMONT:
You may, within 20 calendar days of receipt of the Agreement,
reject and return the Agreement. Upon return of the Agreement
within the applicable time period, if no claim has been made under
the Agreement, We shall refund to You the full purchase price.
IN WASHINGTON: In the event We cancel the Agreement, We
will mail a written notice to You at Your last known address at
least twenty-one (21) days prior to cancellation which shall state
the effective date of cancellation and the reason for cancellation.
IN WYOMING: The section concerning Arbitration is deleted in
its entirety. It is not applicable to You. Prior notice is not required
if the reason for cancellation is nonpayment of the Provider fee or
a material misrepresentation by You relating to the covered
property or its use, or a substantial breach of Your duties relating
to the covered Product or its use. The obligations of the Provider
under this Agreement are backed by the full faith and credit of
Lenovo.
XI.

AGREEMENT ADMINISTRATION

This Agreement is administered by:
Lenovo (United States) Inc.
Customer Relationship Management
1009 Think Place
Morrisville, NC 27560
Attn: Lenovo Damage Protection Services Administrator
1-877-453-6686

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