Lenovo E73 Tower Ug En User Manual (English) Guide (Tower Form Factor) Think Centre Desktop (Think Centre) Type 10DR
2015-07-23
User Manual: Lenovo E73 Tower Ug En (English) User Guide (Tower Form Factor) - ThinkCentre E73 E73 Desktop (ThinkCentre) - Type 10DR ThinkCentre E73, 10DR
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- Important safety information
- Chapter 1. Product overview
- Chapter 2. Using your computer
- Frequently asked questions
- Navigating among screens on the Windows 8 and Windows 8.1 operating systems
- Accessing Control Panel on the Windows 8 or Windows 8.1 operating system
- Using Windows shortcut keys
- Using the wheel mouse
- Setting the computer volume
- Adding an icon to the Windows notification area
- Using CDs and DVDs
- Chapter 3. You and your computer
- Chapter 4. Security
- Chapter 5. Installing or replacing hardware
- Handling static-sensitive devices
- Installing or replacing hardware
- Installing external options
- Removing the computer cover
- Removing and reinstalling the front bezel
- Installing or replacing a PCI Express card
- Installing or replacing a memory module
- Replacing the battery
- Replacing the primary hard disk drive
- Replacing the optical drive
- Replacing the power supply assembly
- Replacing the heat sink and fan assembly
- Replacing the microprocessor
- Replacing the front audio and USB assembly
- Replacing the rear fan assembly
- Replacing the WiFi units
- Installing or removing the rear WiFi antenna
- Installing or removing the front WiFi antenna
- Replacing the keyboard or mouse
- Completing the parts replacement
- Chapter 6. Recovery information
- Chapter 7. Using the Setup Utility program
- Chapter 8. Updating system programs
- Chapter 9. Preventing problems
- Chapter 10. Troubleshooting and diagnostics
- Chapter 11. Getting information, help, and service
- Appendix A. Notices
- Appendix B. Regulatory information
- Appendix C. WEEE and recycling information
- Appendix D. Restriction of Hazardous Substances Directive (RoHS)
- Appendix E. China Energy Label
- Appendix F. ENERGY STAR model information
- Index
ThinkCentreE73
UserGuide
MachineTypes:10AS,10AV,10DR,and10DS
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe
“Importantsafetyinformation”onpagevandAppendixA“Notices”onpage115.
FifthEdition(July2015)
©CopyrightLenovo2013,2015.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.
Contents
Importantsafetyinformation......v
Serviceandupgrades.............v
Staticelectricityprevention...........v
Powercordsandpoweradapters........vi
Extensioncordsandrelateddevices.......vi
Plugsandoutlets..............vii
Externaldevices..............vii
Heatandproductventilation.........vii
Operatingenvironment...........viii
Lasercompliancestatement.........viii
Powersupplystatement............ix
Cleaningandmaintenance...........ix
Chapter1.Productoverview......1
Features..................1
Specifications................5
Lenovoprograms..............5
Accessingaprogramonyourcomputer....5
AnintroductiontoLenovoprograms.....6
Locations..................8
Locatingconnectors,controls,andindicators
onthefrontofyourcomputer........9
Locatingconnectorsontherearofyour
computer...............10
Locatingcomponents..........11
Locatingpartsonthesystemboard....12
Locatinginternaldrives.........13
Machinetypeandmodellabel.......13
Chapter2.Usingyourcomputer...15
Frequentlyaskedquestions.........15
NavigatingamongscreensontheWindows8and
Windows8.1operatingsystems........15
NavigatingonWindows8........15
NavigatingonWindows8.1........17
AccessingControlPanelontheWindows8or
Windows8.1operatingsystem........18
UsingWindowsshortcutkeys.........18
Usingthewheelmouse...........19
Settingthecomputervolume.........19
AddinganicontotheWindowsnotificationarea.19
UsingCDsandDVDs............20
HandlingandstoringCDandDVDmedia..20
PlayingaCDorDVD..........21
RecordingaCDorDVD.........21
Chapter3.Youandyourcomputer..23
Accessibilityandcomfort..........23
Arrangingyourworkspace........23
Comfort...............23
Glareandlighting............24
Aircirculation.............24
Electricaloutletsandcablelengths.....24
Accessibilityinformation.........24
Registeringyourcomputer..........27
Movingyourcomputertoanothercountryor
region..................27
Chapter4.Security..........29
Securityfeatures..............29
Lockingthecomputercover.........30
AttachingaKensington-stylecablelock.....31
Preventingunauthorizedaccesstoyour
computer.................31
Usingfingerprintauthentication........32
Usingandunderstandingfirewalls.......32
Protectingdataagainstviruses........32
Chapter5.Installingorreplacing
hardware...............33
Handlingstatic-sensitivedevices.......33
Installingorreplacinghardware........33
Installingexternaloptions........33
Removingthecomputercover.......33
Removingandreinstallingthefrontbezel..34
InstallingorreplacingaPCIExpresscard..36
Installingorreplacingamemorymodule...39
Replacingthebattery..........41
Replacingtheprimaryharddiskdrive....42
Replacingtheopticaldrive........44
Replacingthepowersupplyassembly...46
Replacingtheheatsinkandfanassembly..48
Replacingthemicroprocessor.......50
ReplacingthefrontaudioandUSB
assembly...............52
Replacingtherearfanassembly......53
ReplacingtheWiFiunits.........55
InstallingorremovingtherearWiFiantenna.60
InstallingorremovingthefrontWiFiantenna.61
Replacingthekeyboardormouse.....63
Completingthepartsreplacement.....64
Chapter6.Recoveryinformation...67
RecoveryinformationfortheWindows7operating
system..................67
Creatingandusingrecoverymedia.....67
©CopyrightLenovo2013,2015i
Performingbackupandrecoveryoperations.68
UsingtheRescueandRecoveryworkspace.69
Creatingandusingarescuemedium....70
Reinstallingpreinstalledapplicationsand
devicedrivers.............71
Reinstallingsoftwareprograms......72
Reinstallingdevicedrivers........72
Solvingrecoveryproblems........72
RecoveryinformationfortheWindows8or
Windows8.1operatingsystem........73
Refreshingyourcomputer........73
Resettingyourcomputertothefactorydefault
settings................73
Usingtheadvancedstartupoptions....73
RecoveringyouroperatingsystemifWindows
8orWindows8.1failstostart.......74
RecoveryinformationfortheWindows10operating
system..................74
Chapter7.UsingtheSetupUtility
program................77
StartingtheSetupUtilityprogram.......77
Viewingandchangingsettings........77
UsingBIOSpasswords...........77
Passwordconsiderations.........78
Power-OnPassword..........78
AdministratorPassword.........78
HardDiskPassword...........78
Setting,changing,anddeletingapassword.78
Erasinglostorforgottenpasswords(clearing
CMOS)................79
Enablingordisablingadevice........79
Selectingastartupdevice..........79
Selectingatemporarystartupdevice....80
Selectingorchangingthestartupdevice
sequence...............80
EnablingErPLPScompliancemode......80
ExitingtheSetupUtilityprogram.......81
Chapter8.Updatingsystem
programs...............83
Usingsystemprograms...........83
UpdatingtheBIOS.............83
RecoveringfromaPOST/BIOSupdatefailure..83
Chapter9.Preventingproblems...85
Keepingyourcomputercurrent........85
Gettingthelatestdevicedriversforyour
computer...............85
Gettingthelatestsystemupdates.....85
Cleaningandmaintenance..........86
Basics................86
Cleaningyourcomputer.........86
Goodmaintenancepractices.......87
Movingyourcomputer...........88
Chapter10.Troubleshootingand
diagnostics..............91
Basictroubleshooting............91
Troubleshootingprocedure..........92
Troubleshooting..............93
Audioproblems............93
CDproblems.............94
DVDproblems.............95
Intermittentproblems..........97
Keyboard,mouse,orpointingdevice
problems...............97
Monitorproblems............99
Networkingproblems..........101
Optionproblems............103
Performanceandlockupproblems.....104
Printerproblems............106
Serialportproblems...........106
Softwareproblems...........106
USBproblems.............108
Diagnosticprograms............108
LenovoSolutionCenter.........108
LenovoThinkVantageToolbox.......109
PC-DoctorforDOS...........109
Chapter11.Gettinginformation,help,
andservice.............111
Informationresources............111
LenovoThinkVantageTools........111
Windowshelpsystem..........111
SafetyandWarranty...........111
LenovoWebsite............111
LenovoSupportWebsite.........112
Helpandservice..............112
Usingthedocumentationanddiagnostic
programs...............112
Callingforservice............112
Usingotherservices..........113
Purchasingadditionalservices......113
AppendixA.Notices.........115
Trademarks................116
AppendixB.Regulatory
information.............117
Exportclassificationnotice..........117
Televisionoutputnotice...........117
Electronicemissionsnotices.........117
FederalCommunicationsCommission
DeclarationofConformity........117
iiThinkCentreE73UserGuide
Eurasiancompliancemark..........119
Brazilaudionotice.............119
Mexicowireless-radiocomplianceinformation..119
Additionalregulatoryinformation.......120
AppendixC.WEEEandrecycling
information.............121
ImportantWEEEinformation.........121
RecyclinginformationforJapan........121
RecyclinginformationforBrazil........122
BatteryrecyclinginformationforTaiwan.....122
BatteryrecyclinginformationfortheEuropean
Union..................122
AppendixD.RestrictionofHazardous
SubstancesDirective(RoHS)....125
EuropeanUnionRoHS...........125
ChinaRoHS................125
TurkishRoHS...............125
UkraineRoHS...............126
IndiaRoHS................126
AppendixE.ChinaEnergyLabel..127
AppendixF .ENERGYSTARmodel
information.............129
Index.................131
©CopyrightLenovo2013,2015iii
ivThinkCentreE73UserGuide
Importantsafetyinformation
CAUTION:
Beforeusingthismanual,besuretoreadandunderstandalltherelatedsafetyinformationforthis
product.RefertotheinformationinthissectionandthesafetyinformationintheSafety,Warranty,and
SetupGuidethatyoureceivedwiththisproduct.Readingandunderstandingthissafetyinformation
reducestheriskofpersonalinjuryanddamagetoyourproduct.
IfyounolongerhaveacopyoftheSafety,Warranty,andSetupGuide,youcanobtainaPortableDocument
Format(PDF)versionfromtheLenovo®SupportWebsiteathttp://www.lenovo.com/UserManuals.The
LenovoSupportWebsitealsoprovidestheSafety,Warranty,andSetupGuideandthisUserGuidein
additionallanguages.
Serviceandupgrades
DonotattempttoserviceaproductyourselfunlessinstructedtodosobytheCustomerSupportCenteror
yourdocumentation.OnlyuseaServiceProviderwhoisapprovedtorepairyourparticularproduct.
Note:Somecomputerpartscanbeupgradedorreplacedbythecustomer.Upgradestypicallyare
referredtoasoptions.ReplacementpartsapprovedforcustomerinstallationarereferredtoasCustomer
ReplaceableUnits,orCRUs.Lenovoprovidesdocumentationwithinstructionswhenitisappropriatefor
customerstoinstalloptionsorreplaceCRUs.Youmustcloselyfollowallinstructionswheninstallingor
replacingparts.TheOffstateofapowerindicatordoesnotnecessarilymeanthatvoltagelevelsinsidea
productarezero.Beforeyouremovethecoversfromaproductequippedwithapowercord,alwaysmake
surethatthepoweristurnedoffandthattheproductisunpluggedfromanypowersource.Formore
informationonCRUs,refertoChapter5“Installingorreplacinghardware”onpage33.Ifyouhaveany
questionsorconcerns,contacttheCustomerSupportCenter.
Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the
followingwarningsarerequiredforyoursafety.
CAUTION:
Hazardousmovingparts.Keepfingersandotherbodypartsaway.
CAUTION:
Beforeyouopenthecomputercover,turnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.
Staticelectricityprevention
Staticelectricity,althoughharmlesstoyou,canseriouslydamagecomputercomponentsandoptions.
Improperhandlingofstatic-sensitivepartscancausedamagetothepart.Whenyouunpackanoption
©CopyrightLenovo2013,2015v
orCRU,donotopenthestatic-protectivepackagecontainingthepartuntiltheinstructionsdirectyou
toinstallit.
WhenyouhandleoptionsorCRUs,orperformanyworkinsidethecomputer,takethefollowingprecautions
toavoidstatic-electricitydamage:
•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.
•Alwayshandlecomponentscarefully.Handleadapters,memorymodules,andothercircuitboardsbythe
edges.Nevertouchexposedcircuitry.
•Preventothersfromtouchingcomponents.
•Whenyouinstallastatic-sensitiveoptionorCRU,touchthestatic-protectivepackagecontainingthe
parttoametalexpansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwo
seconds.Thisreducesstaticelectricityinthepackageandyourbody.
•Whenpossible,removethestatic-sensitivepartfromthestatic-protectivepackagingandinstallthepart
withoutsettingitdown.Whenthisisnotpossible,placethestatic-protectivepackagingonasmooth,
levelsurfaceandplacethepartonit.
•Donotplacethepartonthecomputercoverorothermetalsurface.
Powercordsandpoweradapters
Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.Donotusetheac
powercordforotherdevices.
Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH05VV-F,3G,0.75mm2,orbetter.For
othercountries,thesuitabletypesshallbeusedaccordingly.
Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat
cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.
Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.
Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower
adapternearsinks,tubs,toilets,oronfloorsthatarecleanedwithliquidcleansers.Liquidscancausea
shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan
causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,
whichcaneventuallyresultinoverheating.
Ensurethatallpowercordconnectorsaresecurelyandcompletelypluggedintoreceptacles.
Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such
asdeformedplastic)attheacinputoranywhereonthepoweradapter.
Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor
overheatingorwherethepowercordappearstohavebeendamagedinanyway.
Extensioncordsandrelateddevices
Ensurethatextensioncords,surgeprotectors,uninterruptiblepowersupplies,andpowerstripsthatyouuse
areratedtohandletheelectricalrequirementsoftheproduct.Neveroverloadthesedevices.Ifpowerstrips
areused,theloadshouldnotexceedthepowerstripinputrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloads,powerrequirements,andinputratings.
viThinkCentreE73UserGuide
Plugsandoutlets
Ifareceptacle(poweroutlet)thatyouintendtousewithyourcomputerequipmentappearstobedamaged
orcorroded,donotusetheoutletuntilitisreplacedbyaqualifiedelectrician.
Donotbendormodifytheplug.Iftheplugisdamaged,contactthemanufacturertoobtainareplacement.
Donotshareanelectricaloutletwithotherhomeorcommercialappliancesthatdrawlargeamountsof
electricity;otherwise,unstablevoltagemightdamageyourcomputer,data,orattacheddevices.
Someproductsareequippedwithathree-prongedplug.Thisplugfitsonlyintoagroundedelectricaloutlet.
Thisisasafetyfeature.Donotdefeatthissafetyfeaturebytryingtoinsertitintoanon-groundedoutlet.If
youcannotinserttheplugintotheoutlet,contactanelectricianforanapprovedoutletadapterortoreplace
theoutletwithonethatenablesthissafetyfeature.Neveroverloadanelectricaloutlet.Theoverallsystem
loadshouldnotexceed80percentofthebranchcircuitrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloadsandbranchcircuitratings.
Besurethatthepoweroutletyouareusingisproperlywired,easilyaccessible,andlocatedclosetothe
equipment.Donotfullyextendpowercordsinawaythatwillstressthecords.
Besurethatthepoweroutletprovidesthecorrectvoltageandcurrentfortheproductyouareinstalling.
Carefullyconnectanddisconnecttheequipmentfromtheelectricaloutlet.
Externaldevices
DonotconnectordisconnectanyexternaldevicecablesotherthanUniversalSerialBus(USB)and1394
cableswhilethecomputerpowerison;otherwise,youmightdamageyourcomputer.Toavoidpossible
damagetoattacheddevices,waitatleastfivesecondsafterthecomputerisshutdowntodisconnect
externaldevices.
Heatandproductventilation
Computers,poweradapters,andmanyaccessoriescangenerateheatwhenturnedonandwhenbatteries
arecharging.Alwaysfollowthesebasicprecautions:
•Donotleaveyourcomputer,poweradapter,oraccessoriesincontactwithyourlaporanypartofyour
bodyforanextendedperiodwhentheproductsarefunctioningorwhenthebatteryischarging.Your
computer,poweradapter,andmanyaccessoriesproducesomeheatduringnormaloperation.Extended
contactwiththebodycouldcausediscomfortor,potentially,askinburn.
•Donotchargethebatteryoroperateyourcomputer,poweradapter,oraccessoriesnearflammable
materialsorinexplosiveenvironments.
•Ventilationslots,fans,andheatsinksareprovidedwiththeproductforsafety,comfort,andreliable
operation.Thesefeaturesmightinadvertentlybecomeblockedbyplacingtheproductonabed,sofa,
carpet,orotherflexiblesurface.Neverblock,cover,ordisablethesefeatures.
Inspectyourdesktopcomputerfordustaccumulationatleastonceeverythreemonths.Beforeinspecting
yourcomputer,turnoffthepowerandunplugthecomputer'spowercordfromtheelectricaloutlet;then
removeanydustfromventsandperforationsinthebezel.Ifyounoticeexternaldustaccumulation,then
examineandremovedustfromtheinsideofthecomputerincludingheatsinkinletfins,powersupplyvents,
andfans.Alwaysturnoffandunplugthecomputerbeforeopeningthecover.Ifpossible,avoidoperating
yourcomputerwithintwofeetofhigh-trafficareas.Ifyoumustoperateyourcomputerinornearahigh-traffic
area,inspectand,ifnecessary,cleanyourcomputermorefrequently.
©CopyrightLenovo2013,2015vii
Foryoursafetyandtomaintainoptimumcomputerperformance,alwaysfollowthesebasicprecautions
withyourdesktopcomputer:
•Keepthecoverclosedwheneverthecomputerispluggedin.
•Regularlyinspecttheoutsideofthecomputerfordustaccumulation.
•Removedustfromventsandanyperforationsinthebezel.Morefrequentcleaningsmightberequiredfor
computersindustyorhigh-trafficareas.
•Donotrestrictorblockanyventilationopenings.
•Donotstoreoroperateyourcomputerinsidefurniture,asthismightincreasetheriskofoverheating.
•Airflowtemperaturesintothecomputershouldnotexceed35°C(95°F).
•Donotinstallairfiltrationdevices.Theymayinterferewithpropercooling.
Operatingenvironment
Theoptimalenvironmentinwhichtouseyourcomputeris10°C-35°C(50°F-95°F)withhumidityranging
between35%and80%.Ifyourcomputerisstoredortransportedintemperatureslessthan10°C(50°F),
allowthecoldcomputertoriseslowlytoanoptimaloperatingtemperatureof10°C-35°C(50°F-95°F)before
use.Thisprocesscouldtaketwohoursinextremeconditions.Failuretoallowyourcomputertorisetoan
optimaloperatingtemperaturebeforeusecouldresultinirreparabledamagetoyourcomputer.
Ifpossible,placeyourcomputerinawell-ventilatedanddryareawithoutdirectexposuretosunshine.
Keepelectricalappliancessuchasanelectricfan,radio,high-poweredspeakers,airconditioner,and
microwaveovenawayfromyourcomputerbecausethestrongmagneticfieldsgeneratedbythese
appliancescandamagethemonitoranddataontheharddiskdrive.
Donotplaceanybeveragesontopoforbesidethecomputerorotherattacheddevices.Ifliquidisspilledon
orinthecomputeroranattacheddevice,ashortcircuitorotherdamagemightoccur.
Donoteatorsmokeoveryourkeyboard.Particlesthatfallintoyourkeyboardcancausedamage.
Lasercompliancestatement
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,fiberopticdevices,ortransmitters)are
installed,notethefollowing:
•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespecifiedherein
mightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
viiiThinkCentreE73UserGuide
Powersupplystatement
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.
Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabelattached.
Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwithoneoftheseparts,
contactaservicetechnician.
Cleaningandmaintenance
Keepyourcomputerandworkspaceclean.Shutdownthecomputerandthendisconnectthepower
cordbeforecleaningthecomputer.Donotsprayanyliquiddetergentdirectlyonthecomputeroruse
anydetergentcontainingflammablematerialtocleanthecomputer.Spraythedetergentonasoftcloth
andthenwipethecomputersurfaces.
©CopyrightLenovo2013,2015ix
xThinkCentreE73UserGuide
Chapter1.Productoverview
Thischapterprovidesinformationaboutthecomputerfeatures,specifications,softwareprogramsprovided
byLenovo,andlocationsofconnectors,components,partsonthesystemboard,andinternaldrives.
Features
Thissectionintroducesthecomputerfeatures.Theinformationcoversavarietyofmodels.
Toviewtheinformationaboutyourspecificmodel,dooneofthefollowing:
•OntheMicrosoft®Windows®7operationsystem,clickStart,right-clickComputer,andselectProperties
toviewtheinformation.
•OntheMicrosoftWindows8orWindows8.1operatingsystem,gotothedesktopandmoveyourpointer
tothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.ThenclickSettings➙PC
infotoviewtheinformation.
•OntheMicrosoftWindows10operatingsystem,clicktheStartbuttontoopentheStartmenu.Then,click
Settings➙System➙Abouttoviewtheinformation.
Microprocessor
Toviewthemicroprocessorinformationofyourcomputer,dothefollowing:
•OntheMicrosoftWindows7operationsystem,clickStart,right-clickComputer,andselectProperties
toviewtheinformation.
•OntheMicrosoftWindows8orWindows8.1operatingsystem,gotothedesktopandmoveyourpointer
tothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.ThenclickSettings➙PC
infotoviewtheinformation.
•OntheMicrosoftWindows10operatingsystem,clicktheStartbuttontoopentheStartmenu.Then,click
Settings➙System➙Abouttoviewtheinformation.
Memory
Yourcomputersupportsuptotwodoubledatarate3unbuffereddualinlinememorymodules(DDR3
UDIMMs).
Internaldrives
•Opticaldrive:DVD-ROMorDVD-R(availableonsomemodels)
•Hybriddrive(availableonsomemodels)
•SerialAdvancedTechnologyAttachment(SATA)harddiskdrive
•SATAsolid-statedrive(availableonsomemodels)
Videosubsystem
•IntegratedgraphicsforaVideoGraphicsArray(VGA)connectorandaDisplayPort®connector
•PeripheralComponentInterconnect(PCI)Expressx16graphicscardslotonthesystemboardfora
discretegraphicscard
Audiosubsystem
•Integratedhigh-definition(HD)audio
©CopyrightLenovo2013,20151
•Audioline-inconnector,audioline-outconnector,andmicrophoneconnectorontherearpanel
•Microphoneconnectorandheadphoneconnectoronthefrontpanel
•Internalspeaker(installedinsomemodels)
Connectivity
•PCIExpressFaxmodem(somemodels)
Systemmanagementfeatures
•Abilitytostorepower-onself-test(POST)hardwaretestresults
•DesktopManagementInterface(DMI)
DesktopManagementInterfaceprovidesacommonpathforuserstoaccessinformationaboutall
aspectsofacomputer,includingprocessortype,installationdate,attachedprintersandotherperipherals,
powersources,andmaintenancehistory.
•ErPLPScompliancemode
Theenergy-relatedproductsdirective(ErP)lowestpowerstate(LPS)compliancemodereducesthe
consumptionofelectricitywhenyourcomputerisinsleeporoffmode.Formoreinformation,see
“EnablingErPLPScompliancemode”onpage80.
•PrebootExecutionEnvironment(PXE)
ThePrebootExecutionEnvironmentisanenvironmenttostartcomputersusinganetworkinterface
independentofdatastoragedevices(suchastheharddiskdrive)orinstalledoperatingsystems.
•SystemManagement(SM)BasicInput/OutputSystem(BIOS)andSMsoftware
TheSMBIOSspecificationdefinesdatastructuresandaccessmethodsinaBIOSthatallowsauseror
applicationtostoreandretrieveinformationspecificaboutthecomputerinquestion.
•WakeonLAN
WakeonLANisanEthernetcomputernetworkingstandardthatallowsacomputertobeturnedon
orwokenupbyanetworkmessage.Themessageisusuallysentbyaprogramrunningonanother
computeronthesamelocalareanetwork.
•WakeonRing
WakeonRing,sometimesreferredtoasWakeonModem,isaspecificationthatallowssupported
computersanddevicestoresumefromsleeporhibernationmode.
•WindowsManagementInstrumentation(WMI)
WindowsManagementInstrumentationisasetofextensionstotheWindowsDriverModel.Itprovidesan
operatingsysteminterfacethroughwhichinstrumentedcomponentsprovideinformationandnotification.
2ThinkCentreE73UserGuide
Input/Output(I/O)features
•OneDisplayPortconnector
•OneEthernetconnector
•One9-pinserialport(optional)
•OneVGAmonitorconnector
•SixUniversalSerialBus(USB)connectors
–TwoUSB2.0connectorsonthefrontpanel
–TwoUSB2.0connectorsontherearpanel
–TwoUSB3.0connectorsontherearpanel
•Threeaudioconnectorsontherearpanel(audioline-inconnector,audioline-outconnector,and
microphoneconnector)
•Twoaudioconnectorsonthefrontpanel(microphoneconnectorandheadphoneconnector)
Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”on
page9and“Locatingconnectorsontherearofyourcomputer”onpage10.
Expansion
•Oneharddiskdrivebay
•Oneopticaldrivebay
•Onesecondarysolid-statedrivebay(optional)
•Oneslimcardreaderdrivebay
•OnePCIExpressx16graphicscardslot
•TwoPCIExpressx1cardslots
Powersupply
Yourcomputercomeswithoneofthefollowingpowersupplies:
•180-wattautomaticvoltage-sensingpowersupply
•280-wattautomaticvoltage-sensingpowersupply
Securityfeatures
•ComputraceAgentsoftwareembeddedinfirmware
•Abilitytoenableordisableadevice
•AbilitytoenableanddisableUSBconnectorsindividually
•Power-onpassword(POP),administratorpassword,andharddiskdrivepasswordtodeterunauthorized
useofyourcomputer
•Startupsequencecontrol
•Startupwithoutkeyboardormouse
•SupportforaKensington-stylecablelock
•Supportforapadlock
Formoreinformation,seeChapter4“Security”onpage29.
Preinstalledsoftwareprograms
Chapter1.Productoverview3
Yourcomputerispreinstalledwithsoftwareprogramstohelpyouworkmoreeasilyandsecurely.Formore
information,see“Lenovoprograms”onpage5.
Preinstalledoperatingsystem
Yourcomputerispreinstalledwithoneofthefollowingoperatingsystems:
•MicrosoftWindows7operatingsystem
•MicrosoftWindows8operatingsystem
•MicrosoftWindows8.1operatingsystem
•MicrosoftWindows10operatingsystem
Operatingsystem(s),certifiedortestedforcompatibility1(variesbymodeltype)
•Linux®
1.Theoperatingsystem(s)listedherearebeingcertifiedortestedforcompatibilityatthetimethispublicationgoesto
press.AdditionaloperatingsystemsmightbeidentifiedbyLenovoascompatiblewithyourcomputerfollowingthe
publicationofthismanual.Thislistissubjecttochange.Todetermineifanoperatingsystemhasbeencertifiedor
testedforcompatibility,checktheWebsiteoftheoperatingsystemvendor.
4ThinkCentreE73UserGuide
Specifications
Thissectionliststhephysicalspecificationsforyourcomputer.
Dimensions
Width:160mm(6.3inches)
Height:396.5mm(15.6inches)
Depth:399.6mm(15.7inches)
Weight
Maximumconfigurationasshipped:7.5kg(16.5lb)(withoutpackage)
Maximumconfigurationasshipped:10.5kg(23.1lb)(withpackage)
Environment
•Airtemperature:
Operating:10°Cto35°C(50°Fto95°F)
Storageinoriginalshippingpackage:-40°Cto60°C(-40°Fto140°F)
Storagewithoutpackage:-10°Cto60°C(14°Fto140°F)
•Humidity:
Operating:20%to80%(non-condensing)
Storage:20%to90%(non-condensing)
•Altitude:
Operating:-50to10000ft(-15.2to3048m)
Storage:-50to35000ft(-15.2to10668m)
Electricalinput
•Inputvoltage:
–Lowrange:
Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50/60Hz
Voltage-selectionswitchsetting:115Vac
–Highrange:
Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50/60Hz
Voltage-selectionswitchsetting:230Vac
Lenovoprograms
YourcomputercomeswithLenovoprogramstohelpyouworkmoreeasilyandsecurely.Dependingon
theWindowsoperatingsystempreinstalled,theprogramsmightvary.
Accessingaprogramonyourcomputer
Note:ForWindows7,someoftheLenovoprogramsmightbereadytobeinstalled,soyouneedtoinstall
themmanually.Then,youcanaccessandusetheseprograms.Toinstallaprogramthatisreadytobe
installed,opentheLenovoThinkVantage®Toolsprogram,andthenviewtheprogramiconsusingTiles.
Chapter1.Productoverview5
Followtheinstructionsundergreyed-outiconstolocatetheiconforthedesiredprogram.Double-click
theicontoinstalltheprogram.
Toaccessaprogramonyourcomputer,dooneofthefollowing:
•ForWindows7orWindows10:
–FromWindowsSearch:
1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthentypetheprogram
nameintothesearchbox.
–ForWindows10:TypetheprogramnameintothesearchboxnexttotheStartbutton.
2.Inthesearchresults,clickthenameofthedesiredprogramtolaunchtheprogram.
–FromtheStartmenuorControlPanel:
1.ClicktheStartbuttontoopentheStartmenu.Then,clickthenameofthedesiredprogramto
launchtheprogram.
2.Iftheprogramnameisnotdisplayed,clickAllProgramsforWindows7orAllappsforWindows
10todisplaytheprogramlist.Fromthelistorafolderinthelist,clickthenameofthedesired
programtolaunchtheprogram.
3.IftheprogramnameisnotdisplayedontheStartmenu,accesstheprogramfromControlPanel.
a.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClickControlPanelontheStartmenu.
–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthen
clickControlPanel.
b.ViewControlPanelusingLargeiconsorSmallicons,andthenclickthenameofthedesired
programtolaunchtheprogram.
•ForWindows8orWindows8.1:
1.PresstheWindowskeytogototheStartscreen.Clickthenameofthedesiredprogramto
launchtheprogram.
2.Ifyoucannotfindtheprogramyouneed,dependingonyourWindowsversion,dooneofthefollowing:
–ForWindows8:Movethepointertothebottom-rightcornerofthescreentodisplaythecharms.
ThenclicktheSearchcharmtosearchforthedesiredprogram.
–ForWindows8.1:Clickthearrowiconinthebottom-leftcornerofthescreentogotothe
Appsscreen.Findthedesiredprogramintheappslistorsearchforitinthesearchboxinthe
top-rightcornerofthescreen.
AnintroductiontoLenovoprograms
ThissectionprovidesinformationaboutthemajorLenovoprogramsavailableonyouroperatingsystem.
Note:Dependingonyourcomputermodel,someofthefollowingprogramsmightnotbeavailable.
•ForWindows7only:
–CreateRecoveryMedia
TheCreateRecoveryMediaprogramenablesyoutorestoreonlytheCdriveortheentirestorage
drivetothefactory-defaultsettings.
–LenovoPowerENGAGE
TheLenovoPowerENGAGEprogramenablesyoutoregisteryourcomputerwithLenovo.
6ThinkCentreE73UserGuide
–MessageCenterPlus
TheMessageCenterPlusprogramautomaticallydisplaysmessagesinformingyouaboutimportant
noticesfromLenovo,suchasalertsonsystemupdatesandalertsonconditionsthatrequireyour
attention.
–RescueandRecovery®
TheRescueandRecoveryprogramisaone-buttonrecoveryandrestoresolution.Itincludesaset
ofself-recoverytoolstohelpyoudiagnosecomputerproblems,gethelp,andrecoverfromsystem
crashes,evenifyoucannotstarttheWindowsoperatingsystem.
•ForWindows10only:
–LenovoID
TheLenovoIDprogramenablesyoutocreateyourLenovoIDandaccessallsupportedLenovo
programsandwebportalswithsinglesign-on.
•ForWindows8andWindows8.1:
–LenovoSupport
TheLenovoSupportprogramenablesyoutoregisteryourcomputerwithLenovo,checkthecomputer
healthconditionandbatterystatus,downloadandviewusermanualsforyourcomputer,getthe
warrantyinformationofyourcomputer,andexplorehelpandsupportinformation.
•ForWindows7,Windows8,andWindows8.1:
–FingerprintManagerProorThinkVantageFingerprintSoftware
TheFingerprintManagerProorThinkVantageFingerprintSoftwareprogramenablesyoutousea
fingerprintreader.Theintegratedfingerprintreaderprovidedonsomekeyboardsenablesyoutoenroll
yourfingerprintandassociateitwithyourpower-onpassword,harddiskpassword,andWindows
password.Asaresult,fingerprintauthenticationcanreplacepasswordsandenablesimpleandsecure
useraccess.
–PasswordManager
ThePasswordManagerprogramautomaticallycapturesandfillsinauthenticationinformationfor
WindowsprogramsandWebsites.
•ForWindows7,Windows8.1,andWindows10:
–LenovoBluetoothLock
TheLenovoBluetoothLockprogramenablesyoutouseaBluetoothdevice(suchasyoursmartphone)
asaproximity-basedunitforlockingorunlockingyourcomputerautomatically.Bydetectingthe
distancebetweenyourcomputerandthepredefinedBluetoothdevicethatyouarecarrying,theLenovo
BluetoothLockprogramautomaticallylocksyourcomputerwhenyouwalkawayandunlocksyour
computerwhenyoucomeback.Thisisasimplewaytoprotectyourcomputeragainstunauthorized
accessincasethatyouforgettolockyourcomputer.
–PCCloudManager
ThePCCloudManager(PCM)programisabrowser-basedsolutionforclient-computermanagement.
ThePCMprogramhastwocomponents:PCMServerandPCMClient.PCMServerisinstalledon
thecomputer,wheretheadministratorperformsmanagementwork,suchaspowermanagement
andsecuritymanagement.PCMClientisinstalledontheclientcomputerstobemanaged.The
administratorcanlogintoPCMServertomanagecomputerswithPCMClientinstalled,throughthe
InternetWebbrowser.
•ForWindows8,Windows8.1,andWindows10:
Chapter1.Productoverview7
–LenovoCompanion
Yourcomputer’sbestfeaturesandcapabilitiesshouldbeeasytoaccessandunderstand.WithLenovo
Companion,theyare.UseLenovoCompaniontodothefollowing:
–Optimizeyourcomputer’sperformance,monitoryourcomputer’shealth,andmanageupdates.
–Accessyouruserguide,checkwarrantystatus,andviewaccessoriescustomizedforyourcomputer.
–Readhow-toarticles,exploreLenovoforums,andstayup-to-dateontechnologynewswitharticles
andblogsfromtrustedsources.
LenovoCompanionisfilledwithexclusiveLenovocontenttohelpyoulearnmoreaboutwhatyou
candowithyourcomputer.
•ForWindows7,Windows8,Windows8.1,andWindows10:
–LenovoDeviceExperienceorLenovoPCExperience
TheLenovoDeviceExperienceorLenovoPCExperienceprogramhelpsyouworkmoreeasilyand
securely.TheprogramprovideseasyaccesstoLenovoThinkVantageToolsorLenovoTools,important
settingsandinformationaboutyourcomputer,theLenovoSupportWebsite,andsoon.
–LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,
alongwithhintsandtipsformaximumsystemperformance.
–PowerManager
ThePowerManagerprogramprovidesconvenient,flexible,andcompletepowermanagementfor
yourcomputer.Itenablesyoutoadjustyourcomputerpowersettingstoachievethebestbalance
betweenperformanceandpowersaving.
–REACHitorLenovoReach
TheREACHitorLenovoReachprogramenhancesyourcloudexperience.Thisprogramkeepsyou
connectedatalltimesandenablesyoutoaccessallyourfavoriteitemsfrompersonalcomputers,
smartphones,ortablets.Asaresult,youcanaccess,edit,andshareyourfilesfromanywhere.You
alsocanaddyourfavoriteWebservicestoyourclouddesktopandstaylogged-intoWebsiteswith
thecloudpasswordmanager.
–SHAREitorLenovoSHAREit
TheSHAREitorLenovoSHAREitprogramprovidesaquickandeasywaytosharefilesandfolders
amongcomputers,smartphones,tablets,orsmartTVswiththeAndroidortheWindowsoperating
systeminstalled.SHAREitorLenovoSHAREitusesanytypeofnetworkorevennonetworkatallto
sharefilesandfolders.
–SystemUpdate
TheSystemUpdateprogramprovidesregularaccesstothesystemupdatesforyourcomputer,such
asdevicedriverupdates,softwareupdates,andBIOSupdates.Theprogramgathersinformationfrom
theLenovoHelpCenteraboutnewupdatesforyourcomputer,thensortsanddisplaystheupdatesfor
downloadandinstallation.Youhavecompletecontrolofwhichupdatestodownloadandinstall.
Locations
Thissectionprovidesinformationtohelpyoulocatetheconnectorsonthefrontandrearofyourcomputer,
partsonthesystemboard,andcomponentsandinternaldrivesinyourcomputer.
8ThinkCentreE73UserGuide
Locatingconnectors,controls,andindicatorsonthefrontofyour
computer
Figure1“Frontconnector,control,andindicatorlocations”onpage9showsthelocationsoftheconnectors,
controls,andindicatorsonthefrontofyourcomputer.
Figure1.Frontconnector,control,andindicatorlocations
1Harddiskdriveactivityindicator2Powerindicator
3Powerbutton4Opticaldriveeject/closebutton
5USB2.0connector(USBconnector1)6Headphoneconnector
7Microphoneconnector8USB2.0connector(USBconnector2)
Chapter1.Productoverview9
Locatingconnectorsontherearofyourcomputer
Figure2“Rearconnectorlocations”onpage10showsthelocationsoftheconnectorsontherearofyour
computer.Someconnectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewhereto
connectthecablesonyourcomputer.
34
56
34
5 6
Figure2.Rearconnectorlocations
1Powercordconnector2DisplayPortconnector
3VGAmonitorconnector4USB3.0connectors
5USB2.0connectors6Microphoneconnector
7Audioline-outconnector8Audioline-inconnector
9PCIExpressx16graphicscardslot10PCIExpressx1cardslots(2)
11Security-lockslot12Padlockloop
13Optionalserialport14Ethernetconnector
ConnectorDescription
Audioline-inconnectorUsedtoreceiveaudiosignalsfromanexternalaudiodevice,suchasastereo
system.Whenyouattachanexternalaudiodevice,acableisconnectedbetween
theaudioline-outconnectorofthedeviceandtheaudioline-inconnectorofthe
computer.
Audioline-outconnectorUsedtosendaudiosignalsfromthecomputertoexternaldevices,suchaspowered
stereospeakers(speakerswithbuilt-inamplifiers),headphones,multimedia
keyboards,ortheaudioline-inconnectoronastereosystemorotherexternal
recordingdevice.
DisplayPortconnectorUsedtoattachahigh-performancemonitor,adirect-drivemonitor,orotherdevices
thatuseaDisplayPortconnector.
EthernetconnectorUsedtoattachanEthernetcableforalocalareanetwork(LAN).
Note:TooperatethecomputerwithinFederalCommunicationsCommission(FCC)
ClassBlimits,useaCategory5eorbetterEthernetcable.
10ThinkCentreE73UserGuide
ConnectorDescription
MicrophoneconnectorUsedtoattachamicrophonetoyourcomputerwhenyouwanttorecordsoundorif
youusespeech-recognitionsoftware.
USB2.0connectorUsedtoattachadevicethatrequiresaUSB2.0connection,suchasakeyboard,a
mouse,ascanner,aprinter,orapersonaldigitalassistant(PDA).
USB3.0connectorUsedtoattachadevicethatrequiresaUSB2.0or3.0connection,suchasa
keyboard,amouse,ascanner,aprinter,orapersonaldigitalassistant(PDA).A
USB3.0connectorprovideshightransmissionspeedstoreducethetimethatis
requiredfordatatransmission.
VGAmonitorconnectorUsedtoattachaVGAmonitororotherdevicesthatuseaVGAmonitorconnector.
Locatingcomponents
Figure3“Componentlocations”onpage11showsthelocationsofthevariouscomponentsinyour
computer.Toremovethecomputercover,see“Removingthecomputercover”onpage33.
Figure3.Componentlocations
1Heatsinkandfanassembly2Memorymodules(2)
3Frontbezel4Harddiskdrive
5PCIExpresscard(availableonsomemodels)6PCIExpressx16graphicscardslot
7Systemboard8Powersupplyassembly
Chapter1.Productoverview11
Locatingpartsonthesystemboard
Figure4“Systemboardpartlocations”onpage12showsthelocationsofthepartsonthesystemboard.
Figure4.Systemboardpartlocations
14-pinpowerconnector2Microprocessor
3Microprocessorfanconnector4Memoryslot1(DIMM1)
5Memoryslot2(DIMM2)6Thermalsensorconnector
7Powerfanconnector8Harddiskdrive/Opticaldrivepowerconnectors(numberand
locationvarybymodel)
914-pinpowerconnector10BIOSROM
11SATA3.0connectors12Powersupplyfanconnector
13SATA2.0connector14Frontpanelconnector(forconnectingLEDindicatorsand
thepowerbutton)
15FrontUSBconnector1(forconnectingUSB
ports1and2onthefrontbezel)
16FrontUSBconnector2(forconnectinganadditionalUSB
device)
17ClearCMOS(ComplementaryMetalOxide
Semiconductor)/Recoveryjumper
18Serialconnector
19Frontaudioconnector20Internalspeakerconnector
21PCIExpressx1cardslots(2)22PCIExpressx16graphicscardslot
23Systemfanconnector24Battery
12ThinkCentreE73UserGuide
Locatinginternaldrives
Internaldrivesaredevicesthatyourcomputerusestoreadandstoredata.Youcanadddrivestoyour
computertoincreasestoragecapacityandenableyourcomputertoreadothertypesofmedia.Internal
drivesareinstalledinbays.Inthismanual,thebaysarereferredtoasbay1,bay2,andsoon.
Wheninstallingorreplacinganinternaldrive,itisimportanttonotethetypeandsizeofthedrivethatyou
caninstallorreplaceineachbayandcorrectlyconnectthecablestothedriveinstalled.Refertothe
appropriatesectionin“Installingorreplacinghardware”onpage33forinstructionsonhowtoinstallor
replaceinternaldrivesforyourcomputer.
Figure5“Drivebaylocations”onpage13showsthelocationsofthedrivebays.
Figure5.Drivebaylocations
1Opticaldrivebay(withanopticaldriveinstalledonsomemodels)
2Slimcardreaderdrivebay
3Primaryharddiskdrivebay(witha3.5-inchSATAharddiskdriveinstalled)
4Secondaryharddiskdrivebay(withaSATAsolid-statedriveorahybriddriveinstalledinsomemodels)
Machinetypeandmodellabel
Themachinetypeandmodellabelidentifiesyourcomputer.WhenyoucontactLenovoforhelp,themachine
typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.
Chapter1.Productoverview13
Thefollowingisasampleofthemachinetypeandmodellabel.
Machine Type: XXXX
Model Number: XXX
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Figure6.Machinetypeandmodellabel
14ThinkCentreE73UserGuide
Chapter2.Usingyourcomputer
Thischapterprovidesinformationonusingsomeofthecomputercomponents.
Frequentlyaskedquestions
Thefollowingareafewtipsthatwillhelpyouoptimizetheuseofyourcomputer.
CanIgetmyuserguideinanotherlanguage?
TheuserguideisavailableinvariouslanguagesontheLenovoSupportWebsiteat:
http://www.lenovo.com/UserManuals
WhereismyrecoverydiscsetorrecoveryUSBkey?
DependingonyourWindowsversion,yourcomputercomeswitharecoverydiscsetorrecovery
USBkey.Ifyourcomputerdoesnotcomewithit,contacttheLenovoCustomerSupportCenterto
orderarecoverydiscsetorrecoveryUSBkey.ForalistofLenovoSupportphonenumbers,goto
http://www.lenovo.com/support/phone.Ifyoucannotfindthesupporttelephonenumberforyourcountry
orregion,contactyourLenovoreseller.
WherecanIfindhelpabouttheWindowsoperatingsystem?
See“Windowshelpsystem”onpage111.
CanIchangetheWindows8.1startupbehaviortoopeneitherthedesktoportheStartscreen?
OntheWindows8.1operatingsystem,youcansetthecomputertoopeneitherthedesktoportheStart
screenbydefault.Tosetthedefaultstartupscreen,dothefollowing:
1.Onthedesktop,moveyourpointertothetaskbaratthebottomofthescreenandright-clickonthe
taskbar.
2.ClickProperties.TheTaskbarandNavigationpropertieswindowisdisplayed.
3.OntheNavigationtab,locatetheStartscreensection,andthendooneofthefollowing:
•Tosetthedesktopasyourdefaultstartupscreen,selectWhenIsigninorcloseallappsona
screen,gotothedesktopinsteadofStartsoacheckisvisible.
•TosettheStartscreenasyourdefaultstartupscreen,removethecheckfromtheWhenIsigninor
closeallappsonthescreen,gotodesktopinsteadofStartcheckbox.
4.ClickOKtosavethenewsetting.
ThisfeatureisnotavailableontheWindows8operatingsystem.
NavigatingamongscreensontheWindows8andWindows8.1operating
systems
Thissectionprovidesinstructionsonhowtonavigateamongthedesktop,theStartscreen,andapplications
thatwereopenedfromtheStartscreenontheWindows8andWindows8.1operatingsystems.Fordetailed
instructions,see“NavigatingonWindows8”onpage15or“NavigatingonWindows8.1”onpage17.
NavigatingonWindows8
Tonavigateamongthedesktop,theStartscreen,andapplicationsthatwereopenedfromtheStartscreen
ontheWindows8operatingsystem,dooneofthefollowing:
©CopyrightLenovo2013,201515
•FromtheStartscreen,dooneofthefollowingtonavigatetothemostrecentlyaccessedworkspace
(application,PCsettings,ordesktop):
–Usingapointingdevice:Movethepointertotheextremebottom-leftcornerofthescreenuntilasmall
representationoftheworkspaceisdisplayed;thenclicktherepresentation.
–Usingatouchscreen:Swipeinandoutontheleftedgeofthescreen.Representationsofallavailable
workspacesaredisplayedalongtheleftedgeofthescreen.Taptherepresentationoftheworkspaceat
thebottom.
Note:Therepresentationofaworkspaceisdisplayedonlyifyouhaveatleastoneactiveworkspacein
thebackgroundofthesystem.
•FromthedesktoporanyotherworkspacethatisopenedfromtheStartscreen,dooneofthefollowingto
navigatetotheStartscreen:
–Usingapointingdevice:Movethepointertotheextremebottom-leftcornerofthescreenuntilasmall
representationoftheStartscreenisdisplayed;thenclicktherepresentation.
–Usingatouchscreen:Dooneofthefollowing:
–Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspacesare
displayedalongtheleftedgeofthescreen.TaptherepresentationoftheStartscreenatthebottom.
–Swipeinfromtherightedgeofthescreentodisplaythecharms;thentapStart.
•Fromanyworkspace(Startscreen,desktop,PCsettings,orapplicationopenedfromtheStartscreen),
useanyofthefollowingprocedurestogotoanotherworkspacethatyouhavepreviouslyopened:
–Tonavigatetoapreviouslyaccessedworkspace(application,PCsettings,ordesktop),dooneofthe
following:
–Usingapointingdevice:
1.Dooneofthefollowing:
•Movethepointertotheextremetop-leftcornerofthescreenandthenmovethepointer
downwardalongtheleftedgeofthescreen.
•Movethepointertotheextremebottom-leftcornerofthescreenandthenmovethepointer
upwardalongtheleftedgeofthescreen.
Representationsofallavailableworkspacesaredisplayedalongtheleftedgeofthescreen.
Note:OnlyactiveworkspacesthatyouhaveaccessedduringthecurrentWindowssession
aredisplayedalongtheleftedge.Ifyoucloseanactiveworkspace,itsrepresentationdoes
notdisplayalongtheleftedgeofthescreen.
2.Clicktherepresentation.
–Usingatouchscreen:
•Method1
1.Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspaces
aredisplayedalongtheleftedgeofthescreen.
2.Tapthedesiredworkspace.
•Method2
1.Swipeinfromtheleftedgeofthescreentonavigatetothenextavailableworkspace.
2.Repeatstep1untilyounavigatetothedesiredworkspace.
–Tonavigatetothemostrecentlyaccessedworkspace(application,PCsettings,ordesktop),doone
ofthefollowing:
–Usingapointingdevice:Movethepointertotheextremetop-leftcornerofthescreenuntilasmall
representationoftheworkspaceisdisplayed;thenclicktherepresentation.
16ThinkCentreE73UserGuide
–Usingatouchscreen:Swipeinfromtheleftedgeofthescreen.
ForinformationaboutusingotherfeaturesoftheWindows8operatingsystem,refertotheWindowshelp
system.Formoreinformation,see“Windowshelpsystem”onpage111.
NavigatingonWindows8.1
Tonavigateamongthedesktop,theStartscreen,andapplicationsthatwereopenedfromtheStartscreen
ontheWindows8.1operatingsystem,dooneofthefollowing:
•FromtheStartscreen,dooneofthefollowingtonavigatetothemostrecentlyaccessedworkspace
(application,setting,ordesktop):
–Usingapointingdevice:Movethepointertotheextremebottom-leftcornerofthescreenuntilthe
Windowsscreen-controliconisdisplayed;thenclicktheicon.
–Usingatouchscreen:Swipeinandoutontheleftedgeofthescreen.Representationsofallavailable
workspacesaredisplayedalongtheleftedgeofthescreen.TaptheWindowsscreen-controlicon
atthebottom.
Note:TheWindowsscreen-controliconisdisplayedonlyifyouhaveatleastoneactiveworkspace
inthebackgroundofthesystem.
•FromthedesktoporanyotherworkspacethatisopenedfromtheStartscreen,dooneofthefollowingto
navigatetotheStartscreen:
–Usingapointingdevice:
–Fromthedesktop,clicktheWindowsscreen-controliconinthebottom-leftcornerofthescreen.
–Fromanyotherworkspace,movethepointertotheextremebottom-leftcornerofthescreenuntil
theWindowsscreen-controliconisdisplayed;thenclicktheicon.
–Usingatouchscreen:Dooneofthefollowing:
–Fromthedesktop,taptheWindowsscreen-controliconinthebottom-leftcornerofthescreen.
–Fromanyotherworkspace,dooneofthefollowing:
•Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspaces
aredisplayedalongtheleftedgeofthescreen.TaptheWindowsscreen-controliconat
thebottom.
•Swipeinfromtherightedgeofthescreentodisplaythecharms;thentapStart.
•Fromanyworkspace(Startscreen,desktop,PCsettings,orapplicationopenedfromtheStartscreen),
useanyofthefollowingprocedurestogotoanotherworkspacethatyouhavepreviouslyopened:
–Tonavigatetoapreviouslyaccessedworkspace(application,setting,ordesktop),dooneofthe
following:
–Usingapointingdevice:
1.Dooneofthefollowing:
•Movethepointertotheextremetop-leftcornerofthescreenandthenmovethepointer
downwardalongtheleftedgeofthescreen.
•Movethepointertotheextremebottom-leftcornerofthescreenandthenmovethepointer
upwardalongtheleftedgeofthescreen.
Representationsofallavailableworkspacesaredisplayedalongtheleftedgeofthescreen.
Chapter2.Usingyourcomputer17
Note:OnlyactiveworkspacesthatyouhaveaccessedduringthecurrentWindowssession
aredisplayedalongtheleftedge.Ifyoucloseanactiveworkspace,itsrepresentationdoes
notdisplayalongtheleftedgeofthescreen.
2.Clicktherepresentation.
–Usingatouchscreen:
•Method1
1.Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspaces
aredisplayedalongtheleftedgeofthescreen.
2.Tapthedesiredworkspace.
•Method2
1.Swipeinfromtheleftedgeofthescreentonavigatetothenextavailableworkspace.
2.Repeatstep1untilyounavigatetothedesiredworkspace.
–Tonavigatetothemostrecentlyaccessedworkspace(application,PCsettings,ordesktop),doone
ofthefollowing:
–Usingapointingdevice:Movethepointertotheextremetop-leftcornerofthescreenuntilthe
Windowsscreen-controliconisdisplayed;thenclicktheicon.
–Usingatouchscreen:Swipeinfromtheleftedgeofthescreen.
ForinformationaboutusingotherfeaturesoftheWindows8.1operatingsystem,opentheHelp+Tips
applicationfromtheStartscreenorAppsscreen,orrefertotheWindowshelpsystem.Formoreinformation,
see“Windowshelpsystem”onpage111.
AccessingControlPanelontheWindows8orWindows8.1operating
system
OntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.To
accessControlPanelontheWindows8orWindows8.1operatingsystem,dooneofthefollowing:
•Fromthedesktop
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.
2.ClickSettings.
3.ClickControlPanel.
•FromtheStartscreen
–ForWindows8:
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.
2.ClickSearch.
3.OntheAppsscreen,scrolltotherightside,andclickControlPanelintheWindowsSystem
section.
–ForWindows8.1:
1.Clickthearrowiconinthebottom-leftcornerofthescreentogototheAppsscreen.
2.Scrolltotherightside,andclickControlPanelintheWindowsSystemsection.
UsingWindowsshortcutkeys
Boththestandardkeyboardandthefingerprintreaderkeyboardprovidethreekeysyoucanusewithyour
MicrosoftWindowsoperatingsystem.
18ThinkCentreE73UserGuide
•ThetwoWindowslogokeysarelocatedbesidetheAltkeyoneithersideofthespacebar.Theyfeature
theWindowslogo.OntheWindows7orWindows10operatingsystem,presstheWindowskeyto
opentheStartmenu.OntheWindows8orWindows8.1operatingsystem,presstheWindowskey
toswitchbetweenthecurrentworkspaceandtheStartscreen.ThestyleoftheWindowslogovaries
dependingonthekeyboardtype.
•Thecontext-menukeyislocatednexttotheCtrlkeyontherightsideoftheSpacebar.Pressingthe
context-menukeyopensthecontextmenufortheactiveprogram,icon,orobject.
Note:YoucanusethemouseortheUpandDownarrowkeystohighlightmenuselections.OntheWindows
7operatingsystem,youcanclosetheStartmenuorthecontextmenubyclickingthemouseorpressingEsc.
Usingthewheelmouse
Thewheelmousehasthefollowingcontrols:
1PrimarymousebuttonUsethisbuttontoselectorstartaprogramormenuitem.
2WheelUsethewheeltocontrolthescrollingactionofthemouse.Thedirectioninwhichyou
rotatethewheelcontrolsthedirectionofthescrollingaction.
3SecondarymousebuttonUsethisbuttontodisplayamenufortheactiveprogram,icon,orobject.
Youcanswitchthefunctionoftheprimaryandsecondarymousebuttonsandchangeotherdefaultbehavior
throughthemousepropertiesfunctionintheWindowsControlPanel.
Settingthecomputervolume
Tosetthecomputervolume,dothefollowing:
1.ClickthevolumeiconintheWindowsnotificationareaonthetaskbar.
Note:IfthevolumeiconisnotdisplayedintheWindowsnotificationarea,addtheicontothe
notificationarea.See“AddinganicontotheWindowsnotificationarea”onpage19.
2.Followtheinstructionsonthescreentoadjustthevolume.Clickthespeakericontomutetheaudio.
AddinganicontotheWindowsnotificationarea
ToaddanicontotheWindowsnotificationarea,dothefollowing:
1.Clickthearrownexttothenotificationareatoviewhiddenicons.Then,clickthedesirediconand
dragittothenotificationarea.
2.Iftheiconisnotdisplayed,turnontheicon.
a.DependingonyourWindowsversion,dooneofthefollowing:
Chapter2.Usingyourcomputer19
•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
ViewControlPanelusingLargeiconsorSmallicons,andthenclickNotificationAreaIcons➙
Turnsystemiconsonoroff.
•ForWindows8orWindows8.1:OpenControlPanel.ViewControlPanelusingLargeiconsor
Smallicons,andthenclickNotificationAreaIcons➙Turnsystemiconsonoroff.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,
see“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
•ForWindows10:ClicktheStartbuttontoopentheStartmenu.Then,clickSettings➙System
➙Notifications&actions➙Turnsystemiconsonoroff.
b.Turnonthedesiredicon.
3.IftheiconisstillnotdisplayedintheWindowsnotificationarea,repeatstep1.
UsingCDsandDVDs
YourcomputermighthaveaDVDROMdriveorrecordableDVDdriveinstalled.DVDdrivesuse
industry-standard,12cm(4.75-inch)CDmediaorDVDmedia.IfyourcomputercomeswithaDVDdrive,
thedrivecanreadDVD-ROMdiscs,DVD-Rdiscs,DVD-RAMdiscs,DVD-RWdiscs,andalltypesofCDs,
suchasCD-ROMdiscs,CD-RWdiscs,CD-Rdiscs,andaudioCDs.IfyouhavearecordableDVDdrive,
itcanalsorecordonDVD-Rdiscs,DVD-RWdiscs,typeIIDVD-RAMdiscs,CD-RWstandardandhigh
speeddiscs,andCD-Rdiscs.
FollowtheseguidelineswhenusingtheDVDdrive:
•Donotplacethecomputerinalocationwherethedriveisexposedtothefollowing:
–Hightemperature
–Highhumidity
–Excessivedust
–Excessivevibrationorsuddenshock
–Aninclinedsurface
–Directsunlight
•DonotinsertanyobjectotherthanaCDorDVDintothedrive.
•Beforemovingthecomputer,removetheCDorDVDfromthedrive.
HandlingandstoringCDandDVDmedia
CDandDVDmediaaredurableandreliable,buttheydorequiresomecareandspecialhandling.When
handlingandstoringaCDorDVD,followtheseguidelines:
•Holdthediscbyitsedges.Donottouchthesurfaceofthesidethatisnotlabeled.
•Toremovedustorfingerprints,wipethediscwithaclean,softclothfromthecentertotheoutside.Wiping
thediscinacirculardirectionmightcauselossofdata.
•Donotwriteorstickpaperonthedisc.
•Donotscratchormarkthedisc.
•Donotplaceorstorethediscindirectsunlight.
•Donotusebenzene,thinners,orothercleanerstocleanthedisc.
•Donotdroporbendthedisc.
•Donotinsertdamageddiscsintothedrive.Warped,scratched,ordirtydiscscandamagethedrive.
20ThinkCentreE73UserGuide
PlayingaCDorDVD
IfyourcomputercomeswithaDVDdrive,youcanlistentoaudioCDsorwatchDVDmovies.Toplaya
CDorDVD,dothefollowing:
1.PresstheEject/LoadbuttonontheDVDdrivetoopenthetray.
2.Withthetrayfullyextended,inserttheCDorDVDintothetray.SomeDVDdriveshaveasnaphubin
thecenterofthetray.Ifyourdrivehasasnaphub,supportthetraywithonehandandthenpushthe
centeroftheCDorDVDuntilitsnapsintoplace.
3.PresstheEject/Loadbuttonagainorgentlypushthetrayforwardtoclosethetray.TheCDorDVD
playerprogramstartsautomatically.Foradditionalinformation,refertotheCDorDVDplayerprogram
helpsystem.
ToremoveaCDorDVDfromtheDVDdrive,dothefollowing:
1.Withthecomputeron,presstheEject/Loadbutton.Whenthetrayslidesoutautomatically,carefully
removethedisc.
2.ClosethetraybypressingtheEject/Loadbuttonorbygentlypushingthetrayforward.
Note:IfthetraydoesnotslideoutofthedrivewhenyoupresstheEject/Loadbutton,insertastraightened
paperclipintotheemergency-ejectholeonthefrontoftheDVDdrive.Besurethatthedriveispowered
offwhenusingtheemergencyeject.UsetheEject/Loadbuttoninsteadoftheemergencyejectexcept
inanemergency.
RecordingaCDorDVD
Ifyouropticaldrivesupportsrecording,youcanrecordaCDorDVD.
TorecordaCDorDVD,dothefollowing:
1.Insertarecordablediscintotheopticaldrivethatsupportsrecording.
2.OpenthePowerDVDCreate,PowerProducer,orPower2Goprogram.See“Accessingaprogramon
yourcomputer”onpage5.
3.Followtheinstructionsonthescreen.
Chapter2.Usingyourcomputer21
22ThinkCentreE73UserGuide
Chapter3.Youandyourcomputer
Thischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoother
countriesorregions.
Accessibilityandcomfort
Goodergonomicpracticeisimportanttogetthemostfromyourpersonalcomputerandtoavoiddiscomfort.
Arrangeyourworkplaceandtheequipmentyouusetosuityourindividualneedsandthekindofwork
thatyouperform.Inaddition,usehealthyworkhabitstomaximizeyourperformanceandcomfortwhile
usingyourcomputer.
Thefollowingtopicsprovideinformationaboutarrangingyourworkarea,settingupyourcomputer
equipment,andestablishinghealthyworkhabits.
Arrangingyourworkspace
Togetthemostfromyourcomputer,arrangeboththeequipmentyouuseandyourworkareatosuityour
needsandthekindofworkyoudo.Yourcomfortisofforemostimportance,butlightsources,aircirculation,
andthelocationofelectricaloutletscanalsoaffectthewayyouarrangeyourworkspace.
Comfort
Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyoufinda
positionthatsuitsyoubest.
Sittinginthesamepositionforalongtimecancausefatigue.Thebackrestandseatofyourchairshould
adjustindependentlyandprovidegoodsupport.Theseatshouldhaveacurvedfronttorelievepressureon
thethighs.Adjusttheseatsothatyourthighsareparalleltothefloorandyourfeetareeitherflatonthe
floororonafootrest.
Whenusingthekeyboard,keepyourforearmsparalleltothefloorandyourwristsinacomfortableposition.
Usealighttouchonthekeyboardandyourhandsandfingersrelaxed.Changetheangleofthekeyboard
formaximumcomfortbyadjustingthepositionofthekeyboardfeet.
Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitorata
comfortableviewingdistance,usually51to61cm(20to24inches),andpositionitsoyoucanviewit
withouthavingtotwistyourbody.Also,positionotherequipmentyouuseregularly,suchasthetelephoneor
amouse,withineasyreach.
©CopyrightLenovo2013,201523
Glareandlighting
Positionthemonitortominimizeglareandreflectionsfromoverheadlights,windows,andotherlightsources.
Reflectedlightfromshinysurfacescancauseannoyingreflectionsonyourmonitorscreen.Placethe
monitoratrightanglestowindowsandotherlightsources,whenpossible.Reduceoverheadlighting,if
necessary,byturningofflightsorusinglowerwattagebulbs.Ifyouinstallthemonitornearawindow,use
curtainsorblindstoblockthesunlight.Youcanadjustthebrightnessandcontrastcontrolsonthemonitor
astheroomlightingchangesthroughouttheday.
Whereitisimpossibletoavoidreflectionsortoadjustthelighting,anantiglarefilterplacedoverthescreen
mightbehelpful.However,thesefiltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter
youhaveexhaustedothermethodsofreducingglare.
Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodicallyusingasoftclothasdirectedinyourmonitordocumentation.
Aircirculation
Yourcomputerandmonitorproduceheat.Thecomputerhasafanthatpullsinfreshairandforcesouthot
air.Themonitorletshotairescapethroughvents.Blockingtheairventscancauseoverheating,whichmight
resultinamalfunctionordamage.Placethecomputerandmonitorsothatnothingblockstheairvents;
usually,51mm(2inches)ofairspaceissufficient.Also,makesurethattheventedairisnotblowing
onpeople.
Electricaloutletsandcablelengths
Thelocationofelectricaloutlets,thelengthofpowercordsandcablesthatconnecttothemonitor,printer,
andotherdevicesmightdeterminethefinalplacementofyourcomputer.
Whenarrangingyourworkspace:
•Avoidtheuseofextensioncords.Whenpossible,plugthecomputerpowercorddirectlyintoanelectrical
outlet.
•Keeppowercordsandcablesneatlyroutedawayfromwalkwaysandotherareaswheretheymight
getkickedaccidentally.
Formoreinformationaboutpowercords,see“Powercordsandpoweradapters”onpagevi.
Accessibilityinformation
Lenovoiscommittedtoprovidinguserswhohavehearing,vision,andmobilitylimitationswithgreater
accesstoinformationandtechnology.Thissectionprovidesinformationaboutthewaystheseuserscanget
themostoutoftheircomputerexperience.Youalsocangetthemostup-to-dateaccessibilityinformation
fromthefollowingWebsite:
http://www.lenovo.com/accessibility
Keyboardshortcuts
Thefollowingtablecontainskeyboardshortcutsthatcanhelpmakeyourcomputereasiertouse.
Note:Dependingonyourkeyboard,someofthefollowingkeyboardshortcutsmightnotbeavailable.
KeyboardshortcutFunction
Windowslogokey+UOpenEaseofAccessCenter
RightShiftforeightsecondsTurnonorturnoffFilterKeys
24ThinkCentreE73UserGuide
KeyboardshortcutFunction
ShiftfivetimesTurnonorturnoffStickyKeys
NumLockforfivesecondsTurnonorturnoffToggleKeys
LeftAlt+LeftShift+NumLockTurnonorturnoffMouseKeys
LeftAlt+LeftShift+PrtScn(orPrtSc)TurnonorturnoffHighContrast
Formoreinformation,gotohttp://windows.microsoft.com/,andthenperformasearchusinganyofthe
followingkeywords:keyboardshortcuts,keycombinations,shortcutkeys.
EaseofAccessCenter
EaseofAccessCenterontheWindowsoperatingsystemenablesuserstoconfiguretheircomputersto
suittheirphysicalandcognitiveneeds.
TouseEaseofAccessCenter,dothefollowing:
1.DependingonyourWindowsversion,dooneofthefollowing:
•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.View
ControlPanelusingLargeiconsorSmallicons,andthenclickEaseofAccessCenter.
•ForWindows8orWindows8.1:Movethepointertothetop-rightorbottom-rightcornerofthescreen
todisplaythecharms.Then,clickSettings➙ChangePCsettings➙EaseofAccess.
•ForWindows10:ClicktheStartbuttontoopentheStartmenu.Then,clickSettings➙Easeof
Access.
2.Choosetheappropriatetoolbyfollowingtheinstructionsonthescreen.
EaseofAccessCentermainlyincludesthefollowingtools:
•Magnifier
Magnifierisausefulutilitythatenlargestheentirescreenorpartofthescreensothatyoucansee
theitemsbetter.
•Narrator
Narratorisascreenreaderthatreadsaloudwhatisdisplayedonthescreenanddescribeseventssuchas
errormessages.
•On-ScreenKeyboard
Ifyouprefertotypeorenterdataintoyourcomputerusingamouse,joystick,orotherpointingdevice
insteadofaphysicalkeyboard,youcanuseOn-ScreenKeyboard.On-ScreenKeyboarddisplaysavisual
keyboardwithallthestandardkeys.
•HighContrast
HighContrastisafeaturethatheightensthecolorcontrastofsometextandimagesonyourscreen.Asa
result,thoseitemsaremoredistinctandeasiertoidentify.
•Personalizedkeyboard
Adjustkeyboardsettingstomakeyourkeyboardeasiertouse.Forexample,youcanuseyourkeyboard
tocontrolthepointerandtypecertainkeycombinationseasier.
•Personalizedmouse
Adjustmousesettingstomakeyourmouseeasiertouse.Forexample,youcanchangethepointer
appearanceandmakeiteasiertomanagewindowswiththemouse.
SpeechRecognition
SpeechRecognitionenablesyoutocontrolyourcomputerbyvoice.
Chapter3.Youandyourcomputer25
Usingonlyyourvoice,youcanstartprograms,openmenus,clickobjectsonthescreen,dictatetextinto
documents,andwriteandsende-mails.Everythingyoudowiththekeyboardandmousecanbedonewith
onlyyourvoice.
TouseSpeechRecognition,dothefollowing:
1.DependingonyourWindowsversion,dooneofthefollowing:
•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
•ForWindows8orWindows8.1:OpenControlPanel.See“AccessingControlPanelontheWindows
8orWindows8.1operatingsystem”onpage18.
•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl
Panel.
2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickSpeechRecognition.
3.Followtheinstructionsonthescreen.
Screen-readertechnologies
Screen-readertechnologiesareprimarilyfocusedonsoftwareprograminterfaces,helpinformationsystems,
andvariousonlinedocuments.Foradditionalinformationaboutscreenreaders,seethefollowing:
•UsingPDFswithscreenreaders:
http://www.adobe.com/accessibility.html?promoid=DJGVE
•UsingtheJAWSscreenreader:
http://www.freedomscientific.com/jaws-hq.asp
•UsingtheNVDAscreenreader:
http://www.nvaccess.org/
Screenresolution
Youcanmakethetextandimagesonyourscreeneasiertoreadbyadjustingthescreenresolutionofyour
computer.
Toadjustthescreenresolution,dothefollowing:
1.Right-clickablankareaonthedesktop.
2.DependingonyourWindowsversion,dooneofthefollowing:
•ForWindows7,Windows8,orWindows8.1:ClickScreenresolution.
•ForWindows10:ClickDisplaysettings.OntheDisplaytab,clickAdvanceddisplaysettings.
3.Followtheinstructionsonthescreen.
Note:Settingtheresolutiontoolowmightpreventsomeitemsfromfittingonthescreen.
Customizableitemsize
Youcanmaketheitemsonyourscreeneasiertoreadbychangingtheitemsize.
•Tochangetheitemsizetemporarily,usetheMagnifiertoolinEaseofAccessCenter.See“Easeof
AccessCenter”onpage25.
•Tochangetheitemsizepermanently,dothefollowing:
–Changethesizeofalltheitemsonyourscreen.
1.Right-clickablankareaonthedesktop.
2.DependingonyourWindowsversion,dooneofthefollowing:
26ThinkCentreE73UserGuide
–ForWindows7,Windows8,orWindows8.1:ClickScreenresolution➙Maketextandother
itemslargerorsmaller.
–ForWindows10:ClickDisplaysettings.
3.Changetheitemsizebyfollowingtheinstructionsonthescreen.
4.ClickApply.Thischangewilltakeeffectthenexttimeyoulogintotheoperatingsystem.
–ChangethesizeoftheitemsonaWebpage.
PressandholdCtrl,andthenpresstheplus-signkey(+)toenlargeortheminus-signkey(-)to
reducethetextsize.
–Changethesizeoftheitemsonthedesktoporawindow.
Note:Thisfunctionmightnotworkonsomewindows.
Ifyourmousehasawheel,pressandholdCtrl,andthenscrollthewheeltochangetheitemsize.
Industry-standardconnectors
Yourcomputerprovidesindustry-standardconnectorsthatenableyoutoconnectassistivedevices.
Formoreinformationaboutthelocationandfunctionoftheconnectors,see“Locations”onpage8.
TTY/TDDconversionmodem
Yourcomputersupportstheuseofatexttelephone(TTY)orthetelecommunicationsdeviceforthedeaf
(TDD)conversionmodem.ThemodemmustbeconnectedbetweenyourcomputerandaTTY/TDD
telephone.Then,youcantypeamessageonyourcomputerandsendittothetelephone.
Documentationinaccessibleformats
Lenovoprovideselectronicdocumentationinaccessibleformats,suchasproperlytaggedPDFfilesor
HyperTextMarkupLanguage(HTML)files.Lenovoelectronicdocumentationisdevelopedtoensure
thatvisuallyimpaireduserscanreadthedocumentationthroughascreenreader.Eachimageinthe
documentationalsoincludesadequatealternativetextsothatvisuallyimpaireduserscanunderstandthe
imagewhentheyuseascreenreader.
Registeringyourcomputer
WhenyouregisteryourcomputerwithLenovo,youenterrequiredinformationintoaLenovodatabase.The
informationenablesLenovotocontactyouwhenthereisarecallorothersevereproblemandprovide
quickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand
servicestoregisteredusers.
ToregisteryourcomputerwithLenovo,ensurethatyourcomputerisconnectedtotheInternet.Then,goto
http://www.lenovo.com/registerandfollowtheinstructionsonthescreen.
Movingyourcomputertoanothercountryorregion
Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandards
intoconsideration.
Ifyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthe
typeyouarecurrentlyusing,youwillhavetopurchaseeitherelectricalplugadaptersornewpowercords.
YoucanorderpowercordsdirectlyfromLenovo.
Forpowercordinformationandpartnumbers,goto:
http://www.lenovo.com/powercordnotice
Chapter3.Youandyourcomputer27
28ThinkCentreE73UserGuide
Chapter4.Security
Thischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.
Securityfeatures
Thefollowingsecurityfeaturesareavailableonyourcomputer:
•ComputraceAgentsoftwareembeddedinfirmware
TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.
Thesoftwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,or
thecomputercall-inlocation.
Note:YoumighthavetopurchaseasubscriptiontoactivatetheComputraceAgentsoftware.
•AbilitytoenableanddisabledevicesandUSBconnectors
Formoreinformation,see“Enablingordisablingadevice”onpage79.
•Startupsequencecontrol
Formoreinformation,see“Selectingorchangingthestartupdevicesequence”onpage80.
•Startupwithoutkeyboardormouse
Yourcomputerisabletologintotheoperatingsystemwithoutkeyboardormouseconnected.
©CopyrightLenovo2013,201529
Lockingthecomputercover
Lockingthecomputercoverhelpspreventunauthorizedpeoplefromgainingaccesstotheinsideofyour
computer.Yourcomputercomeswithapadlockloopsothatthecomputercovercannotberemoved
whenapadlockisinstalled.
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Figure7.Installingapadlock
30ThinkCentreE73UserGuide
AttachingaKensington-stylecablelock
YoucanuseaKensington-stylecablelocktosecureyourcomputertoadesk,table,orothernon-permanent
fixture.Thecablelockattachestothesecurity-lockslotattherearofyourcomputerandisoperatedwitha
keyorcombinationdependingonthetypeselected.Thecablelockalsolocksthebuttonsusedtoopenthe
computercover.Thisisthesametypeoflockusedwithmanynotebookcomputers.Youcanordersucha
cablelockdirectlyfromLenovobysearchingforKensingtonat:
http://www.lenovo.com/support
Figure8.Kensington-stylecablelock
Preventingunauthorizedaccesstoyourcomputer
YoucanuseBIOSpasswordsandWindowsaccountstopreventunauthorizedaccesstoyourcomputerand
data.
•TouseBIOSpasswords,see“UsingBIOSpasswords”onpage77.
•TouseWindowsaccounts,dothefollowing:
1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel➙
UserAccounts.
–ForWindows8orWindows8.1:Movethepointertothetop-rightorbottom-rightcornerofthe
screentodisplaythecharms.Then,clickSettings➙ChangePCsettings➙Accounts.
–ForWindows10:ClicktheStartbuttontoopentheStartmenu,andthenclickSettings➙
Accounts.
2.Followtheinstructionsonthescreen.
Chapter4.Security31
Usingfingerprintauthentication
Ifyourkeyboardhasafingerprintreader,youcanusefingerprintauthenticationtoreplacepasswordsfor
simpleandsecureuseraccess.Tousefingerprintauthentication,firstenrollyourfingerprintsandassociate
themwithyourpasswords(suchasthepower-onpassword,harddiskpassword,andWindowspassword).
Usethefingerprintreaderandthefingerprintprogramtocompletethisprocedure.
Tousefingerprintauthentication,dooneofthefollowing:
•ForWindows7,Windows8,orWindows8.1:UsetheFingerprintManagerProorThinkVantage
FingerprintSoftwareprogramprovidedbyLenovo.Toopentheprogram,see“Accessingaprogramon
yourcomputer”onpage5.Formoreinformationaboutusingtheprogram,refertothehelpsystem
oftheprogram.
•ForWindows10:UsethefingerprinttoolprovidedbyWindows.ClicktheStartbuttontoopentheStart
menu,andthenclickSettings➙Accounts➙Sign-inoptions.Followtheinstructionsonthescreen.
Tousethefingerprintreader,refertothedocumentationshippedwiththefingerprintkeyboardorlocatedon
theLenovoSupportWebsiteathttp://www.lenovo.com/support/keyboards.
Usingandunderstandingfirewalls
Afirewallcanbehardware,software,oracombinationofbothdependingonthelevelofsecurityrequired.
Firewallsworkonasetofrulestodeterminewhichinboundandoutboundconnectionsareauthorized.If
yourcomputerispreinstalledwithafirewallprogram,ithelpsprotectagainstcomputerInternetsecurity
threats,unauthorizedaccess,intrusions,andInternetattacks.Italsoprotectsyourprivacy.Formore
informationabouthowtousethefirewallprogram,refertothehelpsystemofyourfirewallprogram.
TheWindowsoperatingsystempreinstalledonyourcomputerprovidestheWindowsFirewall.Fordetailson
usingtheWindowsFirewall,referto“Windowshelpsystem”onpage111.
Protectingdataagainstviruses
Yourcomputerispreinstalledwithanantivirusprogramtohelpyouguardagainst,detect,andeliminate
viruses.
Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After
30days,youmustrenewthelicensetocontinuereceivingtheantivirussoftwareupdates.
Note:Virusdefinitionfilesmustbekeptup-to-datetoguardagainstnewviruses.
Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirus
software.
32ThinkCentreE73UserGuide
Chapter5.Installingorreplacinghardware
Thischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.
Handlingstatic-sensitivedevices
Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved
fromthecomputerandyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,can
seriouslydamagecomputercomponentsandparts.
Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity
damage:
•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.
•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCIExpresscards,memory
modules,systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.
•Preventothersfromtouchingthepartsandothercomputercomponents.
•Beforeyoureplaceanewpart,touchthestatic-protectivepackagecontainingtheparttoametal
expansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwoseconds.This
reducesstaticelectricityfromthepackageandyourbody.
•Whenpossible,removethenewpartfromthestatic-protectivepackaging,andinstallitdirectlyinthe
computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage
thatthepartcameinonasmooth,levelsurfaceandplacethepartonit.
•Donotplacethepartonthecomputercoverorothermetalsurface.
Installingorreplacinghardware
Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Youcanexpand
thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Notes:
1.UseonlycomputerpartsprovidedbyLenovo.
2.Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe
instructionsthatcomewiththeoption.
Installingexternaloptions
Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For
someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.
Wheninstallinganexternaloption,see“Locatingconnectors,controls,andindicatorsonthefrontofyour
computer”onpage9and“Locatingconnectorsontherearofyourcomputer”onpage10toidentifythe
requiredconnector.Then,usetheinstructionsthatcomewiththeoptiontohelpyoumaketheconnection
andinstallanysoftwareordevicedriversthatarerequiredfortheoption.
Removingthecomputercover
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
©CopyrightLenovo2013,201533
Thissectionprovidesinstructionsonhowtoremovethecomputercover.
CAUTION:
Beforeyouopenthecomputercover,turnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.
Toremovethecomputercover,dothefollowing:
1.Removeanymediafromthedrivesandturnoffallattacheddevicesandthecomputer.
2.Disconnectallpowercordsfromelectricaloutlets.
3.Disconnectthepowercords,Input/Outputcables,andanyothercablesthatareconnectedtothe
computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage9
and“Locatingconnectorsontherearofyourcomputer”onpage10.
4.Removeanylockingdevicethatsecuresthecomputercover,suchasapadlockoraKensington-style
cablelock.See“Lockingthecomputercover”onpage30and“AttachingaKensington-stylecable
lock”onpage31.
5.Removethetwoscrewsthatsecurethecomputercoverandslidethecomputercovertotherearto
removeit.
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Figure9.Removingthecomputercover
Removingandreinstallingthefrontbezel
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoremoveandreinstallthefrontbezel.
34ThinkCentreE73UserGuide
Toremoveandreinstallthefrontbezel,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Removethefrontbezelbyreleasingthethreeplastictabsontheleftsideandpivotingthefrontbezel
outward.
Figure10.Removingthefrontbezel
Chapter5.Installingorreplacinghardware35
4.Toreinstallthefrontbezel,alignthethreeplastictabsontherightsideofthefrontbezelwiththe
correspondingholesinthechassis,thenpivotthefrontbezelinwardsuntilitsnapsintopositionon
theleftside.
Figure11.Reinstallingthefrontbezel
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
InstallingorreplacingaPCIExpresscard
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
ThissectionprovidesinstructionsonhowtoinstallorreplaceaPCIExpresscard.Yourcomputerhastwo
PCIExpressx1cardslotsandonePCIExpressx16graphicscardslot.
ToinstallorreplaceaPCIExpresscard,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
36ThinkCentreE73UserGuide
3.Attherearofthecomputer,removethescrewthatsecuresthePCIExpresscardlatch.
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Figure12.RemovingthescrewthatsecuresthePCIExpresscardlatch
4.DependingonwhetheryouareinstallingorreplacingaPCIExpresscard,dooneofthefollowing:
•IfyouareinstallingaPCIExpresscard,removetheappropriatemetalslotcover.
Chapter5.Installingorreplacinghardware37
•IfyouarereplacinganoldPCIExpresscard,grasptheoldcardthatiscurrentlyinstalledandgently
pullitoutoftheslot.
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Figure13.RemovingaPCIExpresscard
Notes:
a.Thecardfitstightlyintothecardslot.Ifnecessary,alternatemovingeachsideofthecardasmall
amountuntilitisremovedfromthecardslot.
b.Ifthecardisheldinplacebyaretaininglatch,pressthecardretaininglatch1asshownto
disengagethelatch.Graspthecardandgentlypullitoutoftheslot.
5.RemovethenewPCIExpresscardfromitsstatic-protectivepackage.
6.InstallthenewPCIExpresscardintotheappropriateslotonthesystemboard.See“Locatingpartson
thesystemboard”onpage12.
Note:IfyouareinstallingaPCIExpressx16graphicscard,makesurethatthememoryslotretaining
clipsareclosedbeforeyouinstallthegraphicscard.
38ThinkCentreE73UserGuide
7.PivotthecardlatchtotheclosedpositiontosecurethePCIExpresscard.
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Figure14.InstallingaPCIExpresscard
8.ReinstallthescrewtosecurethePCIExpresscardlatchinplace.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Installingorreplacingamemorymodule
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoinstallorreplaceamemorymodule.
YourcomputerhastwoslotsforinstallingorreplacingDDR3UDIMMsthatprovideuptoamaximumof8
GBsystemmemory.Wheninstallingorreplacingamemorymodule,use1GB,2GB,or4GBDDR3
UDIMMsinanycombinationuptoamaximumof8GB.
Toinstallorreplaceamemorymodule,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Laythecomputeronitssideforeasieraccesstothesystemboard.
4.Locatethememoryslots.See“Locatingpartsonthesystemboard”onpage12.
5.Removeanypartsthatmightpreventyouraccesstothememoryslots.Dependingonyourcomputer
model,youmightneedtoremovethePCIExpressx16graphicscardforeasieraccesstothememory
slots.See“InstallingorreplacingaPCIExpresscard”onpage36.
6.Dependingonwhetheryouareinstallingorreplacingamemorymodule,dooneofthefollowing:
Chapter5.Installingorreplacinghardware39
•Ifyouarereplacinganoldmemorymodule,opentheretainingclipsandgentlypullthememory
moduleoutofthememoryslot.
Figure15.Removingamemorymodule
•Ifyouareinstallingamemorymodule,opentheretainingclipsofthememoryslotintowhichyou
wanttoinstallthememorymodule.
Figure16.Openingtheretainingclips
40ThinkCentreE73UserGuide
7.Positionthenewmemorymoduleoverthememoryslot.Makesurethatthenotch1onthememory
modulealignscorrectlywiththeslotkey2onthesystemboard.Pushthememorymodulestraight
downintotheslotuntiltheretainingclipsclose.
Figure17.Installingamemorymodule
8.ReinstallthePCIExpressx16graphicscardifyouhaveremovedit.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Replacingthebattery
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Yourcomputerhasaspecialtypeofmemorythatmaintainsthedate,time,andsettingsforbuilt-infeatures,
suchasparallel-portassignments(configuration).Abatterykeepsthisinformationactivewhenyouturn
offthecomputer.
Thebatterynormallyrequiresnochargingormaintenancethroughoutitslife;however,nobatterylasts
forever.Ifthebatteryfails,thedate,time,andconfigurationinformation(includingpasswords)arelost.An
errormessageisdisplayedwhenyouturnonthecomputer.
Refertothe“Lithiumbatterynotice”intheSafety,Warranty,andSetupGuideforinformationaboutreplacing
anddisposingofthebattery.
Toreplacethebattery,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Locatethebattery.See“Locatingpartsonthesystemboard”onpage12.
Chapter5.Installingorreplacinghardware41
4.Removetheoldbattery.
Figure18.Removingtheoldbattery
5.Installanewbattery.
Figure19.Installinganewbattery
6.Reinstallthecomputercoverandconnectthecables.See“Completingthepartsreplacement”on
page64.
Note:Whenthecomputeristurnedonforthefirsttimeafterreplacingthebattery,anerrormessage
mightbedisplayed.Thisisnormalafterreplacingthebattery.
7.Turnonthecomputerandallattacheddevices.
8.UsetheSetupUtilityprogramtosetthedate,time,andanypasswords.SeeChapter7“UsingtheSetup
Utilityprogram”onpage77.
Replacingtheprimaryharddiskdrive
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoreplacetheprimaryharddiskdrive.
Toreplacetheprimaryharddiskdrive,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Locatetheprimaryharddiskdrive.See“Locatinginternaldrives”onpage13.
Note:Thereisalsoasecondaryharddiskdrivebayforyoutopurchaseandinstallasecondaryhard
diskdrivebyyourself.Ifyouwanttoinstallasecondaryharddiskdrive,usethesamewayofinstalling
theprimaryharddiskdrive.
4.Disconnectthesignalcableandthepowercablefromtheharddiskdrive.
5.Removethefourscrewsthatsecuretheharddiskdrive.Then,slidetheharddiskdriveoutofthechassis.
42ThinkCentreE73UserGuide
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Figure20.Removingtheprimaryharddiskdrive
6.Slidethenewharddiskdriveintotheharddiskdrivebayandalignthescrewholesinthenewhard
diskdrivewiththecorrespondingholesinthedrivebay.Then,installthefourscrewstosecurethe
newharddiskdriveinplace.
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Figure21.Installingtheharddiskdrive
Chapter5.Installingorreplacinghardware43
7.Connectoneendofthesignalcabletotherearofthenewharddiskdriveandtheotherendtoan
availableSATAconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage12.
Then,locateanavailablefive-wirepowerconnectorandconnectittotherearofthenewharddiskdrive.
Figure22.ConnectingaSATAharddiskdrive
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Replacingtheopticaldrive
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoinstallorreplacetheopticaldrive.
Note:Theopticaldriveisonlyavailableinsomemodels.
Toreplaceanopticaldrive,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage34.
4.Removethethreescrewsthatsecuretheopticaldrive.Then,slidetheopticaldriveoutofthefront
ofthecomputer.
44ThinkCentreE73UserGuide
6.Connectoneendofthesignalcabletotherearofthenewopticaldriveandtheotherendtoanavailable
SATAconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage12.Then,
locateanavailablefive-wirepowerconnectorandconnectittotherearofthenewopticaldrive.
Figure25.Connectingtheopticaldrive
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Replacingthepowersupplyassembly
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoreplacethepowersupplyassembly.
Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the
followingwarningsarerequiredforyoursafetyandproperUnderwritersLaboratories(UL)certification.
CAUTION:
Hazardousmovingparts.Keepfingersandotherbodypartsaway.
CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.
46ThinkCentreE73UserGuide
Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.
Toreplacethepowersupplyassembly,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Disconnectthepowersupplyassemblycablesfromalldrivesandfromthe24-pinpowerconnectorand
4-pinpowerconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage12.
4.Laythecomputeronitssideandremovethefourscrewsattherearofthechassisthatsecurethe
powersupplyassembly.
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Figure26.Removingthescrewsforthepowersupplyassembly
5.Slidethepowersupplyassemblytothefrontofthecomputerandthenliftitoutofthechassis.
6.Makesurethatthenewpowersupplyassemblyisthecorrectreplacement.Somepowersupply
assembliesautomaticallysensethevoltage,somepowersupplyassembliesarevoltagespecific,and
somepowersupplyassemblieshaveavoltage-selectionswitch.Ifyourpowersupplyassemblyhas
avoltage-selectionswitch,makesurethatyousetthevoltage-selectionswitchtomatchthevoltage
availableatyourelectricaloutlet.Ifnecessary,useaballpointpentoslidethevoltage-selectionswitch
tothecorrectposition.
•Ifthevoltagesupplyrangeinyourlocalcountryorregionis100–127Vac,setthevoltage-selection
switchto115V.
•Ifthevoltagesupplyrangeinyourlocalcountryorregionis200–240Vac,setthevoltage-selection
switchto230V.
7.Installthenewpowersupplyassemblyintothechassissothatthescrewholesinthepowersupply
assemblyalignwiththoseinthechassis.
8.Installandtightenthefourscrewstosecurethepowersupplyassembly.
Note:UseonlyscrewsprovidedbyLenovo.
9.Reconnectthepowersupplyassemblycablestothesystemboardandeachofthedrives.
10.Securethepowersupplyassemblycableswiththecableclipsandtiesinthechassis.
Chapter5.Installingorreplacinghardware47
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Replacingtheheatsinkandfanassembly
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoreplacetheheatsinkandfanassembly.
CAUTION:
Theheatsinkandfanassemblymightbeveryhot.Beforeyouopenthecomputercover,turnoffthe
computerandwaitseveralminutesuntilthecomputeriscool.
Toreplacetheheatsinkandfanassembly,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Laythecomputeronitssideforeasieraccesstothesystemboard.
4.Locatetheheatsinkandfanassembly.See“Locatingcomponents”onpage11.
5.Disconnecttheheatsinkandfanassemblycablefromthemicroprocessorfanconnectoronthesystem
board.See“Locatingpartsonthesystemboard”onpage12.
48ThinkCentreE73UserGuide
6.Followthissequencetoremovethefourscrewsthatsecuretheheatsinkandfanassemblytothe
systemboard:
a.Partiallyremovescrew1,thenfullyremovescrew2,andthenfullyremovescrew1.
b.Partiallyremovescrew3,thenfullyremovescrew4,andthenfullyremovescrew3.
Note:Carefullyremovethefourscrewsfromthesystemboardtoavoidanypossibledamagetothe
systemboard.Thefourscrewscannotberemovedfromtheheatsinkandfanassembly.
Figure27.Removingtheheatsinkandfanassembly
7.Liftthefailingheatsinkandfanassemblyoffthesystemboard.
Notes:
a.Youmighthavetogentlytwisttheheatsinkandfanassemblytofreeitfromthemicroprocessor.
b.Whenhandlingtheheatsinkandfanassembly,donottouchthethermalgreaseonthebottom
oftheheatsinkandfanassembly.
8.Placethenewheatsinkandfanassemblyonthesystemboardsothatthefourscrewsarealignedwith
thecorrespondingholesinthesystemboard.
Note:Positionthenewheatsinkandfanassemblysothattheheatsinkandfanassemblycableis
towardthemicroprocessorfanconnectoronthesystemboard.
9.Followthefollowingsequencetoinstallthefourscrewstosecurethenewheatsinkandfanassembly.
Donotover-tightenthescrews.
a.Partiallytightenscrew1,thenfullytightenscrew2,andthenfullytightenscrew1.
b.Partiallytightenscrew3,thenfullytightenscrew4,andthenfullytightenscrew3.
10.Connectthenewheatsinkandfanassemblycabletothemicroprocessorfanconnectoronthesystem
board.See“Locatingpartsonthesystemboard”onpage12.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
Chapter5.Installingorreplacinghardware49
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Replacingthemicroprocessor
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoreplacethemicroprocessor.
CAUTION:
Theheatsinkandmicroprocessormightbeveryhot.Beforeyouopenthecomputercover,turnoff
thecomputerandwaitseveralminutesuntilthecomputeriscool.
Toreplacethemicroprocessor,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Laythecomputeronitssideforeasieraccesstothesystemboard.
4.Removetheheatsinkandfanassembly.See“Replacingtheheatsinkandfanassembly”onpage48.
Note:Placetheheatsinkandfanassemblyonitssidesothatthethermalgreaseonthebottomofit
doesnotgetincontactwithanything.
5.Liftthesmallhandle1andopentheretainer2toaccessthemicroprocessor3.
Figure28.Accessingthemicroprocessor
6.Liftthemicroprocessorstraightupandoutofthemicroprocessorsocket.
50ThinkCentreE73UserGuide
Figure29.Removingthemicroprocessor
Notes:
a.Yourmicroprocessorandsocketmightlookdifferentfromtheoneillustrated.
b.Notetheorientationofthemicroprocessorinthesocket.Youcaneitherlookforthesmalltriangle1
ononecornerofthemicroprocessorornotetheorientationofthenotches2onthemicroprocessor.
Thisisimportantwheninstallingthenewmicroprocessoronthesystemboard.
c.Touchonlytheedgesofthemicroprocessor.Donottouchthegoldcontactsonthebottom.
d.Donotdropanythingontothemicroprocessorsocketwhileitisexposed.Thesocketpinsmustbe
keptascleanaspossible.
7.Makesurethatthesmallhandleisintheraisedpositionandthemicroprocessorretainerisfullyopen.
8.Removetheprotectivecoverthatprotectsthegoldcontactsofthenewmicroprocessor.
9.Holdthenewmicroprocessorbyitssidesandalignthesmalltriangleononecornerofthenew
microprocessorwiththecorrespondingsmalltriangleononecornerofthemicroprocessorsocket.
Chapter5.Installingorreplacinghardware51
10.Lowerthenewmicroprocessorstraightdownintothemicroprocessorsocketonthesystemboard.
Figure30.Installingthemicroprocessor
11.Closethemicroprocessorretainerandlockitintopositionwiththesmallhandletosecurethenew
microprocessorinthesocket.
12.Reinstalltheheatsinkandfanassembly.See“Replacingtheheatsinkandfanassembly”onpage48.
13.Reconnectallcablesthatweredisconnectedfromthesystemboard.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletethereplacement,goto“Completingthepartsreplacement”onpage64.
ReplacingthefrontaudioandUSBassembly
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
ThissectionprovidesinstructionsonhowtoreplacethefrontaudioandUSBassembly.
ToreplacethefrontaudioandUSBassembly,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage34.
4.LocatethefrontaudioandUSBassembly.
5.DisconnectthefrontaudioandUSBassemblycablesfromthesystemboard.See“Locatingpartson
thesystemboard”onpage12.
Note:Makesurethatyounotethelocationsofthecableswhenyoudisconnectthecablesfromthe
systemboard.
52ThinkCentreE73UserGuide
6.RemovethescrewthatsecuresthefrontaudioandUSBassemblybrackettothechassistoremove
thebracketfromthechassis.
Figure31.RemovingthefrontaudioandUSBassembly
7.InstallthenewfrontaudioandUSBassemblyintothechassisandalignthescrewholeinthebracket
withthecorrespondingholeinthechassis.
8.InstallthescrewtosecurethenewfrontaudioandUSBassemblytothechassis.
9.ReconnectthefrontaudioandUSBassemblycablestothefrontaudioconnectorandthefrontUSB
connectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage12.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Replacingtherearfanassembly
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoreplacetherearfanassembly.
Toreplacetherearfanassembly,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Locatetherearfanassembly.See“Locatingcomponents”onpage11.
4.Disconnecttherearfanassemblycablefromthesystemfanconnectoronthesystemboard.See
“Locatingpartsonthesystemboard”onpage12.
Chapter5.Installingorreplacinghardware53
5.Therearfanassemblyisattachedtothechassisbyfourrubbermounts.Removetherearfanassembly
bybreakingorcuttingtherubbermountsandgentlypullingtherearfanassemblyoutofthechassis.
Note:Thenewrearfanassemblywillhavefournewrubbermountsattached.
Figure32.Removingtherearfanassembly
6.Installthenewrearfanassemblybyaligningthenewrubbermountswiththecorrespondingholesinthe
chassisandpushtherubbermountsthroughtheholes.
54ThinkCentreE73UserGuide
7.Pullonthetipsoftherubbermountsuntiltherearfanassemblyissecuredinplace.
Figure33.Installingtherearfanassembly
8.Connecttherearfanassemblycabletothesystemfanconnectoronthesystemboard.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletethereplacement,goto“Completingthepartsreplacement”onpage64.
ReplacingtheWiFiunits
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
ThissectionprovidesinstructionsonhowtoreplacetheWiFiunits.TheWiFiunitsincludeaWiFiadapter
card,aWiFicardmodule,andarearWiFiantennacable.
ReplacingtheWiFiunitsinvolvesthefollowingoperations:
•“RemovingtheWiFiadaptercard”onpage55
•“RemovingtheWiFicardmodule”onpage56
•“InstallingtheWiFiunits”onpage57
RemovingtheWiFiadaptercard
ToremoveaWiFiadaptercard,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
Chapter5.Installingorreplacinghardware55
3.Attherearofthecomputer,removethescrewthatsecuresthePCIExpresscardlatch.
4.GrasptheWiFiadaptercardthatiscurrentlyinstalledandgentlypullitoutoftheslot.
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Figure34.RemovingtheWiFiadaptercard
Note:Thecardfitstightlyintothecardslot.Ifnecessary,alternatemovingeachsideofthecarda
smallamountuntilitisremovedfromthecardslot.
RemovingtheWiFicardmodule
ToremovetheWiFicardmodule,dothefollowing:
1.RemovetheWiFiadaptercardfromthecomputer,andthendisconnectthefrontandrearWiFiantenna
cablesfromtheWiFicardmodule.
Figure35.RemovingtheWiFiantennacables
56ThinkCentreE73UserGuide
2.RemovethetwoscrewsthatsecuretheWiFicardmoduletotheWiFiadaptercard.
Figure36.RemovingthescrewsthatsecuretheWiFicardmodule
3.PulltheWiFicardmoduleoutoftheminiPCIExpressslottoremoveitfromtheWiFiadaptercard.
Figure37.RemovingtheWiFicardmodule
InstallingtheWiFiunits
ToinstalltheWiFiunits,dothefollowing:
Chapter5.Installingorreplacinghardware57
1.InserttheWiFicardmoduleintotheminiPCIExpressslot,andtheninstallthetwoscrewstosecure
theWiFicardmoduletotheWiFiadaptercard.
Figure38.InstallingtheWiFicardmodule
58ThinkCentreE73UserGuide
2.ConnectthefrontantennacableandrearantennacabletotheWiFicardmodule.
Figure39.InstallingtheWiFiantennacables
3.InstalltheWiFiadaptercardintothePCIExpressx1slotonthesystemboard.See“Locatingpartson
thesystemboard”onpage12.
4.PivotthecardlatchtotheclosedpositiontosecuretheWiFiadaptercard.
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Figure40.InstallingtheWiFiadaptercard
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Chapter5.Installingorreplacinghardware59
InstallingorremovingtherearWiFiantenna
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
ThissectionprovidesinstructionsonhowtoinstallorremovetherearWiFiantenna.
InstallingtherearWiFiantenna
ToinstalltherearWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.InstalltherearWiFiantennatotherearWiFiantennacableconnectorattachedontherearofthe
computer.
3.Adjusttheangleoftherearantennatolowertheriskofbreakingtheantennabyaccident.
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Figure41.InstallingtherearWiFiantenna
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
RemovingtherearWiFiantenna
ToremovetherearWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.StraightentherearWiFiantennasothatitcanbemoreeasilytwisted.
60ThinkCentreE73UserGuide
3.HoldthethickerendoftherearWiFiantennaandunscrewtheWiFiantennafromtherearofthe
computer.
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Figure42.RemovingtherearWiFiantenna
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
InstallingorremovingthefrontWiFiantenna
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
ThissectionprovidesinstructionsonhowtoinstallorremovethefrontWiFiantenna.
InstallingthefrontWiFiantenna
ToinstallthefrontWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage34.
4.Peeloffthepaperthatprotectsthestickersonthefrontantenna.
Chapter5.Installingorreplacinghardware61
Figure43.Peelingoffthepaperthatprotectsthestickers
5.Stickthefrontantennatothefrontpanelasshown.Theninsertthefrontantennacablethroughthe
holeinthefrontpanel.
Figure44.InstallingthefrontWiFiantenna
6.ConnectthefrontantennacabletotheWiFicardmodule.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
62ThinkCentreE73UserGuide
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
RemovingthefrontWiFiantenna
ToremovethefrontWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage34.
4.DisconnectthefrontantennacablefromtheWiFicardmodule.
5.Removethefrontantennaandcablefromthefrontofthecomputer.
Figure45.RemovingthefrontWiFiantenna
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Replacingthekeyboardormouse
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe
“Importantsafetyinformation”onpagev.
Thissectionprovidesinstructionsonhowtoreplacethekeyboardormouse.
Toreplacethekeyboardormouse,dothefollowing:
1.Disconnecttheoldkeyboardcableormousecablefromthecomputer.
Chapter5.Installingorreplacinghardware63
2.ConnectanewkeyboardormousetooneoftheUSBconnectorsonthecomputer.Dependingonwhere
youwanttoconnectthenewkeyboardormouse,see“Locatingconnectors,controls,andindicatorson
thefrontofyourcomputer”onpage9or“Locatingconnectorsontherearofyourcomputer”onpage10.
Figure46.ConnectingtheUSBkeyboardormouse
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage64.
Completingthepartsreplacement
Aftercompletingtheinstallationorreplacementforallparts,youneedtoreinstallthecomputercoverand
reconnectcables.Dependingonthepartsyouinstalledorreplaced,youmightneedtoconfirmtheupdated
informationintheSetupUtilityprogram.RefertoChapter7“UsingtheSetupUtilityprogram”onpage77.
Toreinstallthecomputercoverandreconnectcablestoyourcomputer,dothefollowing:
1.Makesurethatallcomponentshavebeenreassembledcorrectlyandthatnotoolsorloosescrews
areleftinsideyourcomputer.See“Locatingcomponents”onpage11forthelocationsofvarious
componentsinyourcomputer.
2.Makesurethatthecablesareroutedcorrectly.Keepcablesclearofthehingesandsidesofthe
computerchassistoavoidinterferencewithclosingthecomputercover.
3.Ifyouhaveremovedthefrontbezel,reinstallit.
64ThinkCentreE73UserGuide
4.Positionthecomputercoveronthechassissothattherailguidesonthebottomofthecomputer
coverengagetherailsonthechassis.Then,pushthecovertothefrontofthecomputeruntilitsnaps
intoposition.
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Figure47.Reinstallingthecomputercover
5.Ifthereisapadlockavailable,lockthecomputercover.See“Lockingthecomputercover”onpage30.
6.IfthereisaKensington-stylecablelockavailable,lockthecomputer.See“AttachingaKensington-style
cablelock”onpage31.
7.Reconnecttheexternalcablesandpowercordstothecomputer.See“Locatingconnectorsonthe
rearofyourcomputer”onpage10.
8.Toupdateyourconfiguration,refertoChapter7“UsingtheSetupUtilityprogram”onpage77.
Note:Inmostareasoftheworld,LenovorequiresthereturnofthedefectiveCustomerReplaceableUnit
(CRU).InformationaboutthiswillcomewiththeCRUorwillcomeafewdaysaftertheCRUarrives.
Obtainingdevicedrivers
Youcanobtaindevicedriversthatarenotpreinstalledinyouroperatingsystemat
http://www.lenovo.com/support.Installationinstructionsareprovidedinreadmefileswiththedevice-driver
files.
Chapter5.Installingorreplacinghardware65
66ThinkCentreE73UserGuide
Chapter6.Recoveryinformation
ThischapterprovidesinformationabouttherecoverysolutionsprovidedbyLenovo.
•“RecoveryinformationfortheWindows7operatingsystem”onpage67
•“RecoveryinformationfortheWindows8orWindows8.1operatingsystem”onpage73
•“RecoveryinformationfortheWindows10operatingsystem”onpage74
RecoveryinformationfortheWindows7operatingsystem
Thissectioncontainsthefollowingtopics:
•Creatingandusingrecoverymedia
•Performingbackupandrecoveryoperations
•UsingtheRescueandRecoveryworkspace
•Creatingandusingarescuemedium
•Installingorreinstallingdevicedrivers
•Solvingrecoveryproblems
Notes:
1.TherecoveryinformationinthischapteronlyappliestothecomputersthathavetheRescueand
RecoveryprogramortheProductRecoveryprograminstalled.IftheEnhancedBackupandRestore
iconintheLenovoThinkVantageToolsprogramisdimmed,itindicatesthatyouneedtoinstall
theRescueandRecoveryprogrammanuallybeforeenablingitsfeatures.ToinstalltheRescueand
Recoveryprogram,dothefollowing:
a.ClickStart➙AllPrograms➙LenovoThinkVantageTools,anddouble-clickEnhancedBackup
andRestore.
b.Followtheinstructionsonthescreen.
c.Whentheinstallationprocesscompletes,theEnhancedBackupandRestoreiconisactivated.
2.Thereareavarietyofmethodstochoosefromwhenconsideringhowtorecoverintheeventofa
software-orhardware-relatedproblem.Somemethodsvarydependingonthetypeofoperatingsystem
thatisinstalled.
3.Theproductontherecoverymediamaybeusedonlyforthefollowingpurposes:
•Restoretheproductpreinstalledonyourcomputer
•Reinstalltheproduct
•ModifytheproductusingtheAdditionalFiles
Creatingandusingrecoverymedia
Youcanuserecoverymediatorestoretheharddiskdrivetothefactorydefaultstate.Recoverymediaare
usefulifyoutransferthecomputertoanotherarea,sellthecomputer,recyclethecomputer,orputthe
computerinanoperationalstateafterallothermethodsofrecoveryhavefailed.Asaprecautionarymeasure,
itisimportanttocreaterecoverymediaasearlyaspossible.
Note:Therecoveryoperationsyoucanperformusingrecoverymediavarydependingontheoperating
systemfromwhichtherecoverymediawerecreated.Therecoverymediamightcontainabootmedium
andadatamedium.YourMicrosoftWindowslicensepermitsyoutocreateonlyonedatamedium,soitis
importantthatyoustoretherecoverymediainasafeplaceafteryouhavemadethem.
©CopyrightLenovo2013,201567
Creatingrecoverymedia
Thissectionprovidesinstructionsonhowtocreaterecoverymediaondifferentoperatingsystems.
Note:OntheWindows7operatingsystem,youcancreaterecoverymediausingdiscsorexternalUSB
storagedevices.OntheWindowsVistaoperatingsystem,youcancreaterecoverymediausingonlydiscs,
sothisoperationisalsocalled“creatingProductRecoverydiscs.”
TocreaterecoverymediaontheWindows7operatingsystem,clickStart➙AllPrograms➙Lenovo
ThinkVantageTools➙FactoryRecoveryDisks.Then,followtheinstructionsonthescreen.
Usingrecoverymedia
Thissectionprovidesinstructionsonhowtouserecoverymediaondifferentoperatingsystems.
OntheWindows7operatingsystem,youcanuserecoverymediatorestorethecontentsoftheharddisk
drivetothefactorydefaultstate.Also,youcanuserecoverymediatoputthecomputerinanoperational
stateafterallothermethodsofharddiskdriverecoveryhavefailed.
Attention:Whenyouuserecoverymediatorestorethecontentsoftheharddisktothefactorydefaultstate,
allthefilescurrentlyontheharddiskdrivewillbedeletedandreplacedbythefactorydefaultfiles.
TouserecoverymediaontheWindows7operatingsystem,dothefollowing:
1.Dependingonthetypeofyourrecoverymedia,connectthebootmedium(memorykeyorotherUSB
storagedevice)tothecomputer,orinsertthebootdiscintotheopticaldrive.
2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.
3.SelectthedesiredstartupdeviceandpressEnter.Therestoreprocessbegins.
4.Followtheinstructionsonthescreentocompletetheoperation.
Note:Afterrestoringyourcomputerharddiskdrivetothefactorydefaultstate,youmighthavetoreinstall
devicedriversforsomedevices.See“Reinstallingdevicedrivers”onpage72.
Performingbackupandrecoveryoperations
TheRescueandRecoveryprogramenablesyoutobackupallyourharddiskdrivecontentsincludingthe
operatingsystem,datafiles,softwareprograms,andpersonalsettings.Youcandesignatewherethe
RescueandRecoveryprogramstoresthebackup:
•Inaprotectedareaofyourharddiskdrive
•Onthesecondaryharddiskdriveifasecondaryharddiskdriveisinstalledinyourcomputer
•OnanattachedexternalUSBharddiskdrive
•Onanetworkdrive
•Onrecordablediscs(arecordableopticaldriveisrequiredforthisoption)
Afteryouhavebackedupthecontentsoftheharddiskdrive,youcanrestorethecompletecontentsofthe
harddiskdrive,restoreselectedfilesonly,orrestoretheWindowsoperatingsystemandapplicationsonly
whilekeepingtheotherdataonyourharddiskdrive.
Performingabackupoperation
ThissectionprovidesinstructionsonhowtoperformabackupoperationusingtheRescueandRecovery
programondifferentoperatingsystems.
•ToperformabackupoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:
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1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙
EnhancedBackupandRestore.TheRescueandRecoveryprogramopens.
2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.
3.ClickBackupyourharddriveandselectbackupoperationoptions.Then,followtheinstructionson
thescreentocompletethebackupoperation.
Performingarecoveryoperation
ThissectionprovidesinstructionsonhowtoperformarecoveryoperationusingtheRescueandRecovery
programondifferentoperatingsystems.
ToperformarecoveryoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:
1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.
2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.
3.ClicktheRestoreyoursystemfromabackupicon.
4.Followtheinstructionsonthescreentocompletetherecoveryoperation.
FormoreinformationaboutperformingarecoveryoperationfromtheRescueandRecoveryworkspace,see
“UsingtheRescueandRecoveryworkspace”onpage69.
UsingtheRescueandRecoveryworkspace
TheRescueandRecoveryworkspaceresidesinaprotected,hiddenareaofyourharddiskdrivethat
operatesindependentlyfromtheWindowsoperatingsystem.Thisenablesyoutoperformrecovery
operationsevenifyoucannotstarttheWindowsoperatingsystem.Youcanperformthefollowingrecovery
operationsfromtheRescueandRecoveryworkspace:
•Rescuefilesfromyourharddiskdriveorfromabackup:TheRescueandRecoveryworkspaceenables
youtolocatefilesonyourharddiskdriveandtransferthemtoanetworkdriveorotherrecordablemedia,
suchasaUSBdeviceoradisc.Thissolutionisavailableevenifyoudidnotbackupyourfilesorif
changesweremadetothefilessinceyourlastbackupoperation.Youcanalsorescueindividualfilesfrom
aRescueandRecoverybackuponyourlocalharddiskdrive,aUSBdevice,oranetworkdrive.
•RestoreyourharddiskdrivefromaRescueandRecoverybackup:Ifyouhavebackedupyourharddisk
driveusingtheRescueandRecoveryprogram,youcanrestoretheharddiskdrivefromaRescueand
Recoverybackup,evenifyoucannotstarttheWindowsoperatingsystem.
•Restoreyourharddiskdrivetothefactorydefaultstate:TheRescueandRecoveryworkspaceenables
youtorestorethecompletecontentsofyourharddiskdrivetothefactorydefaultstate.Ifyouhave
multiplepartitionsonyourharddiskdrive,youhavetheoptiontorestoretheC:partitionandleavethe
otherpartitionsintact.BecausetheRescueandRecoveryworkspaceoperatesindependentlyfrom
theWindowsoperatingsystem,youcanrestoretheharddiskdrivetothefactorydefaultstateevenif
youcannotstarttheWindowsoperatingsystem.
Attention:IfyourestoretheharddiskdrivefromaRescueandRecoverybackuporrestoretheharddisk
drivetothefactorydefaultsettings,allfilesontheprimaryharddiskdrivepartition(usuallydriveC:)willbe
deletedintherecoveryprocess.Ifpossible,makecopiesofimportantfiles.Ifyouareunabletostartthe
Windowsoperatingsystem,youcanusetherescuefilesfeatureoftheRescueandRecoveryworkspaceto
copyfilesfromyourharddiskdrivetoothermedia.
TostarttheRescueandRecoveryworkspace,dothefollowing:
1.Makesurethatthecomputeristurnedoff.
Chapter6.Recoveryinformation69
2.Turnonyourcomputer.Whenyouseethelogoscreen,pressEnter,andthenpressF11toenterthe
RescueandRecoveryworkspace.
3.IfyouhavesetaRescueandRecoverypassword,typeyourpasswordwhenprompted.TheRescue
andRecoveryworkspaceopensafterashortdelay.
Note:IftheRescueandRecoveryworkspacefailstoopen,see“Solvingrecoveryproblems”onpage72.
4.Dooneofthefollowing:
•Torescuefilesfromyourharddiskdrive,clickRescuefilesandfollowtheinstructionsonthescreen.
•TorestoreyourharddiskdrivefromaRescueandRecoverybackuportorestoreyourharddiskdrive
tothefactorydefaultsettings,clickFullRestoreandfollowtheinstructionsonthescreen.
FormoreinformationaboutthefeaturesoftheRescueandRecoveryworkspace,clickHelp.
Note:Afterrestoringyourharddiskdrivetothefactorydefaultstate,youmighthavetoreinstalldevice
driversforsomedevices.See“Reinstallingdevicedrivers”onpage72.
Creatingandusingarescuemedium
Witharescuemedium,suchasadiscoraUSBharddiskdrive,youcanrecoverthecomputerfromfailures
thatpreventyoufromgainingaccesstotheRescueandRecoveryworkspaceonyourharddiskdrive.
Notes:
1.Therecoveryoperationsyoucanperformusingarescuemediumvarydependingontheoperating
system.
2.Therescuedisccanbestartedinalltypesofopticaldrives.
Creatingarescuemedium
Thissectionprovidesinstructionsonhowtocreatearescuemediumondifferentoperatingsystems.
TocreatearescuemediumontheWindows7operatingsystem,dothefollowing:
1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.
2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.
3.ClicktheCreateRescueMediaicon.TheCreateRescueandRecoveryMediawindowopens.
4.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreatea
rescuemediumusingadisc,aUSBharddiskdrive,orasecondaryinternalharddiskdrive.
5.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.
Usingarescuemedium
Thissectionprovidesinstructionsonhowtousetherescuemediumyouhavecreated.
•Ifyouhavecreatedarescuemediumusingadisc,usethefollowinginstructionstousetherescuemedium:
1.Turnoffyourcomputer.
2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.
3.InthePleaseselectbootdevicewindow,selectthedesiredopticaldriveasthefirstbootdevice.
Then,inserttherescuediscintotheopticaldriveandpressEnter.Therescuemediumstarts.
•IfyouhavecreatedarescuemediumusingaUSBharddiskdrive,usethefollowinginstructionsto
usetherescuemedium:
1.AttachtheUSBharddiskdrivetooneoftheUSBconnectorsonyourcomputer.
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2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.
3.InthePleaseselectbootdevicewindow,selecttheUSBharddiskdriveasthefirstbootdeviceand
pressEnter.Therescuemediumstarts.
Whentherescuemediumstarts,theRescueandRecoveryworkspaceopens.Thehelpinformationfor
eachfeatureisavailablefromtheRescueandRecoveryworkspace.Followtheinstructionstocomplete
therecoveryprocess.
Reinstallingpreinstalledapplicationsanddevicedrivers
Yourcomputerhasprovisionsthatenableyoutoreinstallselectedfactory-installedapplicationsanddevice
drivers.
Reinstallingpreinstalledapplications
Thissectionprovidesinstructionsonhowtoreinstallpreinstalledapplications.
ToreinstalltheselectedapplicationspreinstalledonyourLenovocomputer,dothefollowing:
1.Turnonthecomputer.
2.GototheC:\SWTOOLSdirectory.
3.Opentheappsfolder.Withintheappsfolder,thereareseveralsubfoldersnamedforvariousapplications
installedinyourcomputer.
4.Opentheappropriateapplicationsubfolder.
5.Intheapplicationsubfolder,lookforaSETUP .EXEfileorotherappropriateEXEfilesforsetup.
Double-clickthefileandfollowtheinstructionsonthescreentocompletetheinstallation.
Reinstallingpreinstalleddevicedrivers
Thissectionprovidesinstructionsonhowtoreinstallpreinstalleddevicedrivers.
Attention:Whenyoureinstalldevicedrivers,youarechangingthecurrentconfigurationofyourcomputer.
Reinstalldevicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.
Toreinstallthedevicedriverforafactory-installeddevice,dothefollowing:
1.Turnonthecomputer.
2.GototheC:\SWTOOLSdirectory.
3.OpentheDRIVERSfolder.WithintheDRIVERSfolder,thereareseveralsubfoldersnamedforvarious
devicesinstalledinyourcomputer,suchasAUDIOorVIDEO.
4.Opentheappropriatedevicesubfolder.
5.Dooneofthefollowing:
•Inthedevicesubfolder,lookforaSETUP.exefile.Double-clickthefileandfollowtheinstructionson
thescreentocompletetheinstallation.
•Inthedevicesubfolder,lookforaREADME.txtfileorafilewiththe.txtextension.Thisfilemightbe
namedaftertheoperatingsystem,suchasWIN98.txt.TheTXTfilecontainsinformationabouthowto
installthedevicedriver.Followtheinstructionstocompletetheinstallation.
•Ifthedevicesubfoldercontainsafilewiththe.infextensionandyouwanttoinstallthedevicedriver
usingtheINFfile,refertotheWindowshelpsystemfordetailedinformationabouthowtoinstall
thedevicedriver.
Note:Ifyouneedupdateddevicedrivers,see“Gettingthelatestdevicedriversforyourcomputer”on
page85formoreinformation.
Chapter6.Recoveryinformation71
Reinstallingsoftwareprograms
Ifasoftwareprogramyouinstalledonyourcomputerisnotworkingcorrectly,youmightneedtoremove
andreinstallit.Reinstallingoverwritestheexistingprogramsfilesandusuallyfixesanyproblemsthat
youmighthavehadwiththatprogram.
Toremoveaprograminyoursystem,seeMicrosoftWindowshelpsystemfordetailedinformation.
Toreinstalltheprogram,dooneofthefollowing:
Note:Themethodofreinstallingaprogramvariesfromprogramtoprogram.Refertothedocumentation
providedwiththeprogramtoseeifyourprogramhasspecialinstallationinstructions.
•Toreinstallmostcommerciallyavailableprogramsinyoursystem,seeMicrosoftWindowshelpsystem
formoreinformation.
•ToreinstallselectedapplicationprogramsthatcamepreinstalledfromLenovo,dothefollowing:
1.Turnonthecomputer.
2.GototheC:\SWTOOLSdirectory.
3.OpentheAPPSfolder.WithintheAPPSfolder,thereareseveralsubfoldersnamedforvarious
applicationsinstalledinyourcomputer.
4.Opentheappropriateapplicationsubfolder.
5.Intheapplicationsubfolder,lookforaSETUP.EXEfileorotherappropriateEXEfilesforsetup.
Double-clickthefileandfollowtheinstructionsonthescreentocompletetheinstallation.
Reinstallingdevicedrivers
Toreinstalladevicedriverforanoptionyouinstalled,refertothedocumentationthatcomeswiththeoption.
Whenyoureinstalldevicedrivers,youarechangingthecurrentconfigurationofyourcomputer.Reinstall
devicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.
Formoreinformationaboutreinstallingdevicedriversthatcamewithyourcomputer,see“Reinstalling
preinstalledapplicationsanddevicedrivers”onpage71.
Solvingrecoveryproblems
IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,doone
ofthefollowing:
•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue
medium”onpage70.
•Userecoverymediaifallothermethodsofrecoveryhavefailedandyouneedtorestoretheharddisk
drivetothefactorydefaultsettings.See“Creatingandusingrecoverymedia”onpage67.
Note:IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironmentfrom
arescuemediumorrecoverymedia,youmightnothavetherescuedevice(aninternalharddiskdrive,a
disc,aUSBharddiskdrive,orotherexternaldevices)setasthefirstbootdeviceinthestartupdevice
sequence.Youmustfirstmakesurethatyourrescuedeviceissetasthefirstbootdeviceinthestartup
devicesequenceintheSetupUtilityprogram.See“Selectingastartupdevice”onpage79fordetailed
informationabouttemporarilyorpermanentlychangingthestartupdevicesequence.Formoreinformation
abouttheSetupUtilityprogram,seeChapter7“UsingtheSetupUtilityprogram”onpage77.
Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem
inasafeplaceforfutureuse.
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RecoveryinformationfortheWindows8orWindows8.1operating
system
Thissectionprovidesinformationabouttherecoverysolutionsprovidedoncomputerspreinstalledwith
theWindows8orWindows8.1operatingsystem.
Refreshingyourcomputer
Ifyourcomputerdoesnotperformwellandtheproblemmightbecausedbyarecentlyinstalledprogram,
youcanrefreshyourcomputerwithoutlosingyourpersonalfilesorchangingyoursettings.
Attention:Ifyourefreshyourcomputer,theprogramsthatcamewithyourcomputerandtheprogramsthat
youinstalledfromWindowsStorewillbereinstalled,butallotherprogramswillberemoved.
Torefreshyourcomputer,dooneofthefollowing:
•ForWindows8:
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙General.
2.IntheRefreshyourPCwithoutaffectingyourfilessection,clickGetstarted.
•ForWindows8.1:
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.
2.IntheRefreshyourPCwithoutaffectingyourfilessection,clickGetstarted.
Resettingyourcomputertothefactorydefaultsettings
Youcanresetyourcomputertothefactorydefaultsettings.Resettingthecomputerwillreinstallthe
operatingsystem,andreinstallalltheprogramsandsettingsthatcamewithyourcomputer.
Attention:Ifyouresetyourcomputer,allyourpersonalfilesandsettingswillbedeleted.Toavoiddataloss,
makeabackupcopyofallthedatathatyouwanttokeep.
Toresetyourcomputer,dooneofthefollowing:
•ForWindows8:
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙General.
2.IntheRemoveeverythingandreinstallWindowssection,clickGetstarted.
•ForWindows8.1:
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.
2.IntheRemoveeverythingandreinstallWindowssection,clickGetstarted.
Usingtheadvancedstartupoptions
AdvancedstartupoptionsenableyoutochangethestartupsettingsofyourWindowsoperatingsystem,
startthecomputerfromanexternaldevice,orrestoretheWindowsoperatingsystemfromasystemimage.
Tousetheadvancedstartupoptions,dothefollowing:
•ForWindows8:
Chapter6.Recoveryinformation73
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙General.
2.IntheAdvancedstartupsection,clickRestartnow➙Troubleshoot➙Advancedoptions.
3.Restartyourcomputerfollowingtheinstructionsonthescreen.
•ForWindows8.1:
1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.
2.IntheAdvancedstartupsection,clickRestartnow➙Troubleshoot➙Advancedoptions.
3.Restartyourcomputerfollowingtheinstructionsonthescreen.
RecoveringyouroperatingsystemifWindows8orWindows8.1fails
tostart
TheWindowsrecoveryenvironmentonyourcomputeriscapableofoperatingindependentlyfromthe
Windows8orWindows8.1operatingsystem.Thisenablesyoutorecoverorrepairtheoperatingsystem
eveniftheWindows8orWindows8.1operatingsystemfailstostart.
Aftertwoconsecutivefailedbootattempts,theWindowsrecoveryenvironmentstartsautomatically.Then
youcanchooserepairandrecoveryoptionsbyfollowingtheinstructionsonthescreen.
Note:Ensurethatyourcomputerisconnectedtoacpowerduringtherecoveryprocess.
FormoredetailsabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththeWindows8
orWindows8.1operatingsystem,refertothehelpinformationsystemoftheWindows8orWindows
8.1operatingsystem.
RecoveryinformationfortheWindows10operatingsystem
TorecoveryourWindows10operatingsystem,usethefollowingsolutions:
•UseWindowsrecoverysolutions.
–UserecoverysolutionsinWindowsSettings.
1.ClicktheStartbuttontoopentheStartmenu.
2.ClickSettings➙Update&security➙Recovery.
3.Choosetheappropriaterecoverysolutionbyfollowingtheinstructionsonthescreen.
–UseSystemRestoretorestoresystemfilesandsettingstoanearlierpoint.
1.Right-clicktheStartbuttontoopentheStartcontextmenu.
2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclick
Recovery➙OpenSystemRestore.
3.Followtheinstructionsonthescreen.
–UsetheFileHistorytooltorestoreyourfilesfromabackup.
Note:IfyouusetheFileHistorytooltorestoreyourfilesfromabackup,ensurethatyoubackedup
yourdataearlierwiththetool.
1.Right-clicktheStartbuttontoopentheStartcontextmenu.
2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickFile
History➙Restorepersonalfiles.
3.Followtheinstructionsonthescreen.
–UsetheWindowsrecoveryenvironmentbydoingoneofthefollowing:
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–Afterseveralconsecutivefailedbootattempts,theWindowsrecoveryenvironmentmightstart
automatically.Followtheinstructionsonthescreentochoosetheappropriaterecoverysolution.
–SelecttherecoverymediumyoucreatedearlierwiththeWindowstoolasthestartupdevice.See
“Selectingatemporarystartupdevice”onpage80.Then,followtheinstructionsonthescreen
tochoosetheappropriaterecoverysolution.
Note:Tocreatearecoverymedium,see“Goodmaintenancepractices”onpage87.
•UsetherecoveryUSBkeyprovidedbyLenovotorestoretheentirestoragedrivetothefactory-default
settings.
–IfyourcomputercomeswiththerecoveryUSBkey,followtheinstructionsshippedwiththeUSBkey.
–IfyourcomputerdoesnotcomewiththerecoveryUSBkey,contacttheLenovoCustomer
SupportCentertoorderarecoveryUSBkey.ForalistofLenovoSupportphonenumbers,goto
http://www.lenovo.com/support/phone.Ifyoucannotfindthesupporttelephonenumberforyour
countryorregion,contactyourLenovoreseller.
Chapter6.Recoveryinformation75
76ThinkCentreE73UserGuide
Chapter7.UsingtheSetupUtilityprogram
TheSetupUtilityprogramisusedtoviewandchangetheconfigurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.
StartingtheSetupUtilityprogram
TostarttheSetupUtilityprogram,dothefollowing:
1.Makesurethatyourcomputeristurnedoff.
2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple
beepsorseealogoscreen,releasetheF1key.
Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram
menuwillnotbedisplayeduntilyoutypethecorrectpassword.Formoreinformation,see“Using
BIOSpasswords”onpage77.
WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememory
modulesizehasdecreased,anerrormessagewillbedisplayedwhenyoustartthecomputerandyouwillbe
promptedtodooneofthefollowing:
•PressF1toentertheSetupUtilityprogram.
Note:AfteryouentertheSetupUtilityprogram,pressF10tosavechangesandexittheSetupUtility
program.PressEnterwhenpromptedtoconfirmtheexit.Theerrormessagewillnotbedisplayedagain.
•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.
Note:YouhavetoenabletheconfigurationchangedetectionfeatureforthePOSTtodetecttheremovalof
theharddiskdrive.Toenabletheconfigurationchangedetectionfeature,dothefollowing:
1.StarttheSetupUtilityprogram.
2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙ConfigurationChangeDetection,
andpressEnter.
3.SelectEnabledandpressEnter.
4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.
Viewingandchangingsettings
TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconfiguration.Tovieworchange
settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.Then,follow
theinstructionsonthescreen.
YoucanuseeitherthekeyboardorthemousetonavigatethroughBIOSmenuchoices.Thekeysusedto
performvarioustasksaredisplayedatthebottomofeachscreen.
UsingBIOSpasswords
ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer
anddata.
©CopyrightLenovo2013,201577
Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.
Passwordconsiderations
Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it
isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Tosetastrongpassword,
usethefollowingguidelines:
•Haveatleasteightcharactersinlength
•Containatleastonealphabeticcharacterandonenumericcharacter
•SetupUtilityprogramandharddiskdrivepasswordsarenotcasesensitive
•Notbeyournameoryourusername
•Notbeacommonwordoracommonname
•Besignificantlydifferentfromyourpreviouspasswords
Power-OnPassword
WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpasswordeachtimethecomputeris
turnedon.Thecomputercannotbeuseduntilthevalidpasswordistypedin.
AdministratorPassword
SettinganAdministratorPassworddetersunauthorizedusersfromchangingconfigurationsettings.Ifyou
areresponsibleformaintainingtheconfigurationsettingsofseveralcomputers,youmightwanttosetan
AdministratorPassword.
WhenanAdministratorPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutryto
accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword
istypedin.
IfboththePower-OnPasswordandAdministratorPasswordareset,youcantypeeitherpassword.However,
youmustuseyourAdministratorPasswordtochangeanyconfigurationsettings.
HardDiskPassword
SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena
HardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutrytoaccessthe
harddiskdrive.
Notes:
•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk
driveisremovedfromonecomputerandinstalledinanother.
•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe
harddiskdrive.
Setting,changing,anddeletingapassword
Toset,change,ordeleteapassword,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.
2.FromtheSetupUtilityprogrammainmenu,selectSecurity.
3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or
HardDiskPassword.
78ThinkCentreE73UserGuide
4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.
Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore
information,see“Passwordconsiderations”onpage78.
Erasinglostorforgottenpasswords(clearingCMOS)
Thissectionprovidesinstructionsonhowtoeraselostorforgottenpasswords,suchasauserpassword.
Toerasealostorforgottenpassword,dothefollowing:
1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect
allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem
board”onpage12.
4.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and
pin3).
5.Reinstallthecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”
onpage64.
6.Turnonthecomputerandleaveitonforapproximately10seconds.Then,turnoffthecomputerby
holdingthepowerbuttonforapproximatelyfiveseconds.
7.Repeatstep1throughstep3.
8.MovetheClearCMOS/Recoveryjumperbacktothestandardposition(pin1andpin2).
9.Reinstallthecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”
onpage64.
Enablingordisablingadevice
Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:
USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris
disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.
SATAControllerWhenthisfeatureissettoDisable,alldevicesconnectedtotheSATAconnectors
(suchasharddiskdrivesortheopticaldrive)aredisabledandcannotbeaccessed.
Toenableordisableadevice,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.
2.FromtheSetupUtilityprogrammainmenu,selectDevices.
3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:
•SelectUSBSetuptoenableordisableaUSBdevice.
•SelectATADrivesSetup➙SATAControllertoenableordisableaSATAdevice.
4.SelectthedesiredsettingsandpressEnter.
5.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage81.
Selectingastartupdevice
Ifyourcomputerdoesnotstartupfromadevicesuchasthediscorharddiskdriveasexpected,dooneof
thefollowingtoselectthestartupdeviceyouwant.
Chapter7.UsingtheSetupUtilityprogram79
Selectingatemporarystartupdevice
Usethisproceduretoselectatemporarystartupdevice.
Note:Notalldiscsandharddiskdrivesarebootable.
1.Turnoffyourcomputer.
2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowdisplays,releasetheF12key.
3.SelectthedesiredstartupdeviceandpressEnter.Thecomputerwillstartupfromthedeviceyou
selected.
Note:SelectingastartupdevicefromthePleaseselectbootdevicewindowdoesnotpermanentlychange
thestartupsequence.
Selectingorchangingthestartupdevicesequence
Tovieworpermanentlychangetheconfiguredstartupdevicesequence,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.
2.FromtheSetupUtilityprogrammainmenu,selectStartup.
3.SelectthedevicesforthePrimaryStartupSequence,theAutomaticStartupSequence,andtheError
StartupSequence.Readtheinformationdisplayedontherightsideofthescreen.
4.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage81.
EnablingErPLPScompliancemode
Lenovocomputersmeettheeco-designrequirementsoftheErPLot3regulation.Formoreinformation,go
to:
http://www.lenovo.com/ecodeclaration
YoucanenableErPLPScompliancemodeintheSetupUtilityprogramtoreducetheconsumptionof
electricitywhenyourcomputerisofforinsleepmode.
ToenableErPLPScompliancemodeintheSetupUtilityprogram,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.
2.FromtheSetupUtilityprogrammainmenu,selectPower➙EnhancedPowerSavingMode,and
pressEnter.
3.SelectEnabledandpressEnter.
4.FromthePowermenu,selectAutomaticPowerOnandpressEnter.
5.SelectWakeonLanandpressEnter.
6.SelectDisabledandpressEnter.
7.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.
Note:WhenErPLPScompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneof
thefollowing:
•Pressingthepowerbutton
•Enablingthewakeuponalarmfeature
Thewakeuponalarmfeatureenablesyourcomputertowakeupatasettime.Toenablethewake
uponalarmfeature,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.
80ThinkCentreE73UserGuide
2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEnter.
3.SelectWakeUponAlarmandpressEnter.Thenfollowtheinstructionsonthescreen.
4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.
•Enablingtheafterpowerlossfeature
Theafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesaftera
suddenlossofelectricity.Toenabletheafterpowerlossfeature,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage77.
2.FromtheSetupUtilityprogrammainmenu,selectPower➙AfterPowerLoss,andpressEnter.
3.SelectPowerOnandpressEnter.
4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.
ExitingtheSetupUtilityprogram
Afteryoufinishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.
YoumighthavetopressEscseveraltimes.Dooneofthefollowing:
•Ifyouwanttosavethenewsettings,pressF10tosaveandexittheSetupUtilityprogram.
•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit,andthenpress
Enter.WhentheResetWithoutSavingwindowopens,selectYes,andthenpressEntertoexitthe
SetupUtilityprogram.
•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings,andthenpressF10to
saveandexittheSetupUtilityprogram.
Chapter7.UsingtheSetupUtilityprogram81
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Chapter8.Updatingsystemprograms
ThischapterprovidesinformationaboutupdatingthePOSTandBIOS,andhowtorecoverfromaPOST
andBIOSupdatefailure.
Usingsystemprograms
Systemprogramsarethebasiclayerofsoftwarebuiltintoyourcomputer.Systemprogramsincludethe
POST,theBIOS,andtheSetupUtilityprogram.ThePOSTisasetoftestsandproceduresthatare
performedeachtimeyouturnonyourcomputer.TheBIOSisalayerofsoftwarethattranslatesinstructions
fromotherlayersofsoftwareintoelectricalsignalsthatthecomputerhardwarecanexecute.Youcanuse
theSetupUtilityprogramtovieworchangetheconfigurationsettingsofyourcomputer.SeeChapter7
“UsingtheSetupUtilityprogram”onpage77fordetailedinformation.
Yourcomputersystemboardhasamodulecalledelectricallyerasableprogrammableread-onlymemory
(EEPROM,alsoreferredtoasflashmemory).YoucaneasilyupdatethePOST,theBIOS,andtheSetup
Utilityprogrambystartingyourcomputerwithasystem-program-updatediscorrunningaspecialupdate
programfromyouroperatingsystem.
LenovomightmakechangesandenhancementstothePOSTandBIOS.Whenupdatesarereleased,they
areavailableasdownloadablefilesontheLenovoWebsiteathttp://www.lenovo.com.Instructionsforusing
thePOSTandBIOSupdatesareavailableinaTXTfilethatisincludedwiththeupdatefiles.Formost
models,youcandownloadeitheranupdateprogramtocreateasystem-program-updatediscoranupdate
programthatcanberunfromtheoperatingsystem.
UpdatingtheBIOS
Whenyouinstallanewprogram,hardwaredevice,ordevicedriver,youmightbeinformedtoupdate
theBIOS.YoucanupdatetheBIOSfromyouroperatingsystemoraflashupdatedisc(supportedonly
onsomemodels).
ToupdatetheBIOS,dothefollowing:
1.Gotohttp://www.lenovo.com/drivers.
2.DownloadtheflashBIOSupdatedriverfortheoperatingsystemversionortheISOimageversion(used
tocreateaflashupdatedisc).Then,downloadtheinstallationinstructionsfortheflashBIOSupdate
driveryoudownload.
3.PrinttheinstallationinstructionsyoudownloadandfollowtheinstructionstoupdatetheBIOS.
Note:IfyouwanttoupdatetheBIOSfromaflashupdatedisc,theinstallationinstructionsmightnotprovide
theinformationabouthowtorecordtheupdatedisc.See“RecordingaCDorDVD”onpage21.
RecoveringfromaPOST/BIOSupdatefailure
IfthepowertoyourcomputerisinterruptedwhilethePOSTandBIOSisbeingupdated,yourcomputer
mightnotrestartcorrectly.Ifthishappens,performthefollowingproceduretorecoverfromthePOSTand
BIOSupdatefailure.ThisprocedureiscommonlycalledBoot-blockRecovery.
1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect
allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.
2.Removethecomputercover.See“Removingthecomputercover”onpage33.
3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem
board”onpage12.
©CopyrightLenovo2013,201583
4.RemoveanycablesthatimpedeaccesstotheClearCMOS/Recoveryjumper.
5.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and
pin3).
6.ReconnectanycablesthatweredisconnectedandreinstallthePCIExpresscardifremoved.
7.Reinstallthecomputercoverandreconnectthepowercordsforthecomputerandmonitortoelectrical
outlets.See“Completingthepartsreplacement”onpage64.
8.TurnonthecomputerandtheninsertthePOSTandBIOSupdate(flashupdate)discintotheoptical
drive.Waitafewminutes.Then,therecoverysessionbegins.Therecoverysessionwilltaketwoto
threeminutes.Duringthistime,awarningmessagewillbedisplayedandnoactionisneededfromyou.
9.Aftertherecoverysessioniscompleted,therewillbenovideo,andyourcomputerwillautomatically
turnoff.
10.Repeatstep1throughstep4.
11.MovetheClearCMOS/Recoveryjumperbacktothestandardposition(pin1andpin2).
12.ReconnectanycablesthatweredisconnectedandreinstallthePCIExpresscardifremoved.
13.Reinstallthecomputercoverandreconnectanycablesthatweredisconnected.
14.Turnonthecomputertorestarttheoperatingsystem.
84ThinkCentreE73UserGuide
Chapter9.Preventingproblems
Thischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputer
runningsmoothly.
Keepingyourcomputercurrent
Insomesituationsyoumayfinditnecessarytohavethemostcurrentsoftwareprograms,devicedrivers,or
operatingsystem.Thissectionexplainshowtogetthelatestupdatesforyourcomputer.
Selectanyofthefollowingtopics:
•“Gettingthelatestdevicedriversforyourcomputer”onpage85
•“Gettingthelatestsystemupdates”onpage85
Gettingthelatestdevicedriversforyourcomputer
Attention:Reinstallingdevicedriverswillchangethecurrentconfigurationofyourcomputer.
Togetthelatestdevicedriversforyourcomputer,dooneofthefollowing:
•Downloadthedevicedriversthatarepreinstalledonyourcomputer.Gotohttp://www.lenovo.com/drivers.
•UsetheLenovoprogramorWindowsUpdate.See“Gettingthelatestsystemupdates”onpage85.
Note:ThedevicedriversprovidedbyWindowsUpdatemightnotbetestedbyLenovo.Itisrecommended
thatyougetdevicedriversfromLenovo.
Gettingthelatestsystemupdates
Togetthelatestsystemupdatesforyourcomputer,ensurethatyourcomputerisconnectedtotheInternet
anddooneofthefollowing:
•UsetheSystemUpdateorLenovoCompanionprogramprovidedbyLenovotogetthesystemupdates,
suchasdevicedriverupdates,softwareupdates,andBIOSupdates.
Note:TheLenovoCompanionprogramisnotavailableonWindows7computermodels.
ToopentheSystemUpdateorLenovoCompanionprogram.See“Accessingaprogramonyour
computer”onpage5.Formoreinformationaboutusingtheprogram,refertothehelpsystemofthe
program.
•UseWindowsUpdatetogetthesystemupdates,suchassecurityfixes,newversionsofWindows
components,anddevicedriverupdates.
1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.View
ControlPanelusingLargeiconsorSmallicons,andthenclickWindowsUpdate.
–ForWindows8orWindows8.1:Movethepointertothetop-rightorbottom-rightcornerofthe
screentodisplaythecharms.Then,clickSettings➙ChangePCsettings➙Updateand
recovery➙WindowsUpdate.
–ForWindows10:ClicktheStartbuttontoopentheStartmenu.Then,clickSettings➙Update&
security➙WindowsUpdate.
2.Followtheinstructionsonthescreen.
©CopyrightLenovo2013,201585
Cleaningandmaintenance
Withappropriatecareandmaintenanceyourcomputerwillserveyoureliably.Thefollowingtopicsoffer
informationtohelpyoukeepyourcomputerintopworkingorder.
•“Basics”onpage86
•“Cleaningyourcomputer”onpage86
–“Computer”onpage86
–“Keyboard”onpage86
–“Opticalmouse”onpage87
–“Displayscreen”onpage87
•“Goodmaintenancepractices”onpage87
Basics
Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:
•Keepyourcomputerinaclean,dryenvironment.Makesurethatitrestsonaflat,steadysurface.
•Donotplaceitemsontopofthemonitororcoveranyoftheventsinthemonitororcomputer.These
ventsprovideairflowtokeepyourcomputerfromoverheating.
•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe
keyboardandmousestickandunusable.
•Donotgetthepowerbuttonsorothercontrolswet.Moisturecandamagethesepartsandcausean
electricalhazard.
•Alwaysdisconnectapowercordbygraspingtheplug,butnotthecord.
Cleaningyourcomputer
Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free
operation.
CAUTION:
Besuretoturnoffthecomputerandmonitorpowerbuttonsbeforecleaningthecomputerand
monitorscreen.
Computer
Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.
Keyboard
Tocleanyourcomputerkeyboard,dothefollowing:
1.Applysomeisopropylrubbingalcoholtoasoft,dust-freecloth.
2.Wipeeachkeytopsurfacewiththecloth.Wipethekeysonebyone;ifyouwipeseveralkeysatatime,
theclothmayhookontoanadjacentkey,andpossiblydamageit.Makesurethatnoliquiddripsonto
orbetweenthekeys.
3.Toremoveanycrumbsordustfrombeneaththekeys,youcanuseacamerablowerwithabrush
orcoolairfromahairdryer.
Note:Avoidsprayingcleanerdirectlyontothedisplayorthekeyboard.
86ThinkCentreE73UserGuide
Opticalmouse
Thissectionprovidesinstructionsonhowtocleananopticalmouse.
Anopticalmouseusesalight-emittingdiode(LED)andanopticalsensortonavigatethepointer.Ifthe
pointeronthescreendoesnotmovesmoothlywiththeopticalmouse,youmightneedtocleanthemouse.
Tocleananopticalmouse,dothefollowing:
1.Turnoffyourcomputer.
2.Disconnectthemousecablefromthecomputer.
3.Turnthemouseupsidedowntocheckthelens.
a.Ifthereisasmudgeonthelens,gentlycleantheareawithaplaincotton-tippedswab.
b.Ifthereisdebrisinthelens,gentlyblowthedebrisawayfromthearea.
4.Checkthesurfaceonwhichyouareusingthemouse.Ifyouhaveaveryintricatepictureorpattern
beneaththemouse,itmaybedifficultforthedigitalsignalprocessor(DSP)todeterminechanges
inthemouseposition.
5.Reconnectthemousecabletothecomputer.
6.Turnyourcomputerbackon.
Displayscreen
Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodically.See“Cleaningaflat-panelmonitorsurface”onpage87or“Cleaningaglass-screensurface”
onpage87.
Cleaningaflat-panelmonitorsurface
Ifyouhaveaflat-panelcomputerdisplaythathasaflexiblefilmsurface,dothefollowingtocleanthespecial
surface.Wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritandotherlooseparticles.
ThenmoistenaclothwithLCDcleanerandwipethescreensurface.
Manycomputersupplystorescarrythespecialcleaningfluidsfordisplays.Usecleaningfluidsdevelopedfor
LCDdisplaysonly.Firstapplythefluidtoalint-free,softcloth,thencleantheLCDdisplay.Somecomputer
supplystorescarrypre-moistenedtowelettesforLCDmaintenance.
Cleaningaglass-screensurface
Tocleanaglass-screensurface,wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritand
otherlooseparticles.Thenuseasoftclothmoistenedwithanonabrasiveliquidglasscleaner.
Goodmaintenancepractices
Byperformingafewgoodmaintenancepractices,youcanmaintaingoodcomputerperformance,protect
yourdata,andbepreparedincaseofacomputerfailure.
•Keepyourcomputersoftware,devicedrivers,andoperatingsystemup-to-date.See“Keepingyour
computercurrent”onpage85.
•Emptyyourrecyclebinonaregularbasis.
•CleanoutyourInbox,SentItems,andDeletedItemsfoldersinyoure-mailapplicationonaregularbasis.
•Cleanupfilesandfreeupstoragedrivespaceandmemoryspaceoccasionallytopreventperformance
problems.See“Performanceandlockupproblems”onpage104.
•Keepalogbook.Entriesmightincludemajorsoftwareorhardwarechanges,device-driverupdates,
intermittentproblemsandwhatyoudidtoresolvethem,andotherissuesyoumighthaveexperienced.
Chapter9.Preventingproblems87
Thecauseofaproblemmightbechangeinhardware,changeinsoftware,oranyotheractionsthatmight
havetakenplace.AlogbookcanhelpyouoraLenovotechniciandeterminethecauseofaproblem.
•Backupyourdataonthestoragedriveregularly.Youcanrestorethestoragedrivefromabackup.
Tobackupyourdata,dooneofthefollowing:
–ForWindows7:OpentheRescueandRecoveryprogram.See“Accessingaprogramonyour
computer”onpage5.Formoreinformationaboutbackingupyourdata,refertothehelpsystem
oftheprogram.
–ForWindows8orWindows8.1:OpenControlPanel.ViewControlPanelusingLargeiconsorSmall
icons,andthenclickFileHistory.Followtheinstructionsonthescreen.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl
Panel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickFileHistory.Followthe
instructionsonthescreen.
•Createarecoverymediumasearlyaspossible.Youcanusetherecoverymediumtorecoveryour
operatingsystemevenifWindowsfailstostartup.
Tocreatearecoverymedium,dooneofthefollowing:
–ForWindows7:OpentheCreateRecoveryMediaprogram.See“Accessingaprogramonyour
computer”onpage5.Formoreinformationaboutcreatingarecoverymedium,refertothehelp
systemoftheprogram.
–ForWindows8orWindows8.1:OpenControlPanel.ViewControlPanelusingLargeiconsorSmall
icons,andthenclickRecovery.Followtheinstructionsonthescreen.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl
Panel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickRecovery.Followthe
instructionsonthescreen.
•ForWindows7,createarescuemediumasearlyaspossible.Youcanusetherescuemediumto
recoverfromfailuresthatpreventyoufromgainingaccesstotheRescueandRecoveryworkspace
onyourstoragedrive.
Tocreatearescuemedium,opentheRescueandRecoveryprogram.See“Accessingaprogramonyour
computer”onpage5.Formoreinformationaboutcreatingarescuemedium,refertothehelpsystem
oftheprogram.
Movingyourcomputer
Takethefollowingprecautionsbeforemovingyourcomputer.
1.Backupallfilesanddatafromtheharddiskdrive.Thereareavarietyofbackupprogramsavailable
commercially.Youroperatingsystemalsomighthaveabackupprogramthatyoucanuse.Lenovo
providestheRescueandRecoveryprogramtohelpyoubackupandrestoredata.See“Performing
backupandrecoveryoperations”onpage68formoreinformation.
2.Removeallmedia(diskettes,compactdiscs,tapes,andsoon)fromthedrives.
3.Turnoffthecomputerandallattacheddevices.Yourharddiskdriveautomaticallyparkstheread/write
headinanondataarea.Thispreventsdamagetotheharddiskdrive.
4.Unplugthepowercordsfromelectricaloutlets.
5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsfirst,andthen
disconnecttheotherendsfromthecomputer.
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90ThinkCentreE73UserGuide
Chapter10.Troubleshootinganddiagnostics
Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblem
isnotdescribedhere,seeChapter11“Gettinginformation,help,andservice”onpage111foradditional
troubleshootingresources.
Basictroubleshooting
Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.
Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto
theLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.
SymptomAction
Thecomputerdoesnotstart
whenyoupressthepower
button.
Verifythat:
•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.
•Ifyourcomputerhasasecondarypowerbuttonontherearofthecomputer,
makesurethatitisswitchedon.
•Thepowerindicatoronthefrontofthecomputerison.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
Themonitorscreenisblank.Verifythat:
•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector
onthegraphicscard.
Thekeyboarddoesnotwork.Verifythat:
•Thecomputeristurnedon.
•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.
•Nokeysarestuck.
Themousedoesnotwork.Verifythat:
•Thecomputeristurnedon.
•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.
•Themouseisclean.Referto“Opticalmouse”onpage87forfurtherinformation.
©CopyrightLenovo2013,201591
SymptomAction
Theoperatingsystemdoesnot
start.
Verifythat:
•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage79.
Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.
Verifythatnokeysarestuck.
Troubleshootingprocedure
Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:
1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.
3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter7“UsingtheSetupUtility
program”onpage77.
4.Gotothe“Troubleshooting”onpage93andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.
5.Tryusingapreviouslycapturedconfigurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffects.Torestorea
capturedconfiguration,dothefollowing:
a.OpenControlPanelbydoingoneofthefollowing:
•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
•ForWindows8orWindows8.1:See“AccessingControlPanelontheWindows8orWindows
8.1operatingsystem”onpage18.
•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick
ControlPanel.
b.ViewControlPanelusingLargeiconsorSmallicons,andthenclickRecovery➙OpenSystem
Restore.
c.Followtheinstructionsonthescreen.
Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.
6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage108formoreinformation.
•Ifthediagnosticprogramdetectsahardwarefailure,contacttheLenovoCustomerSupportCenter.
SeeChapter11“Gettinginformation,help,andservice”onpage111formoreinformation.
•Ifyouareunabletorunthediagnosticprogram,contacttheLenovoCustomerSupportCenter.See
Chapter11“Gettinginformation,help,andservice”onpage111formoreinformation.
•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.
7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting
information,help,andservice”onpage111formoreinformation.
92ThinkCentreE73UserGuide
Troubleshooting
Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:
1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,makesurethatyoureviewandfollowtheelectricalsafetyinformationprovidedwith
yourcomputer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.
2.Runthediagnosticprogramstoensurethatyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage93
•“CDproblems”onpage94
•“DVDproblems”onpage95
•“Intermittentproblems”onpage97
•“Keyboard,mouse,orpointingdeviceproblems”onpage97
•“Monitorproblems”onpage99
•“Networkingproblems”onpage101
•“Optionproblems”onpage103
•“Performanceandlockupproblems”onpage104
•“Printerproblems”onpage106
•“Serialportproblems”onpage106
•“Softwareproblems”onpage106
•“USBproblems”onpage108
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage93
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage94
•“Soundcomesfromoneexternalspeakeronly”onpage94
•“NoaudioinDOSapplicationsorgames”onpage94
NoaudioinWindows
Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
•Double-clickthespeakericonintheWindowsnotificationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.
Chapter10.Troubleshootinganddiagnostics93
•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.
•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.
Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.
•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating
system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature
andmustbeconfiguredtouseSoundBlasterProorSoundBlasteremulation.
•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemfor
moreinformation.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoadrive
Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive
Action:See“CDproblems”onpage94.
Soundcomesfromoneexternalspeakeronly
Symptom:Soundcomesfromoneexternalspeakeronly.
Actions:
•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.
•Makesurethecablethatattachestheleftspeakertotherightspeakerissecurelyconnected.
•Double-clickthespeakericonintheWindowsnotificationarea.Amastervolume-controlwindowopens.
VerifythattheBalancesettingsaresetcorrectly.
Iftheseactionsdonotcorrecttheproblem,youmighthaveafailingspeaker.Havethespeakerserviced.If
youneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage111.
NoaudioinDOSapplicationsorgames
Symptom:NoaudioinDOSapplicationsorgames
Actions:
•MakesurethattheDOSapplicationorgameisconfiguredtouseSoundBlasterProorSoundBlaster
emulation.Refertothedocumentationthatcomeswiththeapplicationorgameforinstructionson
settingsound-cardsettings.
•Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,
andservice”onpage111.
CDproblems
Selectyoursymptomfromthefollowinglist:
94ThinkCentreE73UserGuide
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoaCD
drive”onpage95
•“ACDorDVDdoesnotwork”onpage95
•“Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,tostart
yourcomputer”onpage95
AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoaCDdrive
Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedinto
aCDdrive.
Actions:
•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe
discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.
•IfyouareusingtheWindows7operatingsystem,followtheactionfor“ACDorDVDdoesnotwork”
onpage95.
Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage95.
ACDorDVDdoesnotwork
Symptom:ACDorDVDdoesnotwork.
Actions:
•Verifythatthediscisinsertedcorrectly,withitslabelup.
•Makesurethatthediscyouareusingisclean.Toremovedustorfingerprints,wipethedisccleanwitha
softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.
•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow
isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD
driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare
securelyconnectedtothedrive.
Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer
Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,
tostartyourcomputer.
Action:MakesurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Refer
toyour“Selectingorchangingthestartupdevicesequence”onpage80forinformationonviewingand
changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand
cannotbechanged.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
DVDproblems
Selectyoursymptomfromthefollowinglist:
•“BlackscreeninsteadofDVDvideo”onpage96
•“DVDmoviewillnotplay”onpage96
Chapter10.Troubleshootinganddiagnostics95
•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage96
•“Playbackisverysloworchoppy”onpage96
•“Invaliddiscornodiscfoundmessage”onpage97
BlackscreeninsteadofDVDvideo
Symptom:BlackscreeninsteadofDVDvideo
Actions:
•RestarttheDVDplayerprogram.
•Closeanyopenfiles,turnoffthecomputer,andthenrestartthecomputer.
•Tryalowerscreenresolutionorcolordepth.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
DVDmoviewillnotplay
Symptom:DVDmoviewillnotplay.
Actions:
•Makesurethatthediscsurfaceiscleanandnotscratched.
•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor
theregionwhereyouareusingyourcomputer.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
NoaudioorintermittentaudiowhileplayingDVDmovie
Symptom:NoaudioorintermittentaudiowhileplayingDVDmovie.
Actions:
•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.
•Makesurethatthediscsurfaceiscleanandnotscratched.
•Checkallcableconnectionstoandfromthespeakers.
•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Playbackisverysloworchoppy
Symptom:Playbackisverysloworchoppy.
Actions:
•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.
•Ensurethatvideoresolutionissettolessthan1152x864.
96ThinkCentreE73UserGuide
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Invaliddiscornodiscfoundmessage
Symptom:Invaliddiscornodiscfoundmessage
Actions:
•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.
•Ensurethatvideoresolutionissettolessthan1152x864.
•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe
DVDdiscisinthedrivelabeled“DVD”.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Intermittentproblems
Symptom:Aproblemoccursonlyoccasionallyandisdifficulttorepeat.
Actions:
•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.
•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairflowaroundthegrill),andthe
fansareworking.Ifairflowisblockedorthefansarenotworking,thecomputermightoverheat.
•IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.
(SeeyourSCSIdocumentation.)
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Keyboard,mouse,orpointingdeviceproblems
Selectyoursymptomfromthefollowinglist:
•“Allorsomekeysonthekeyboarddonotwork”onpage97
•“Themouseorpointingdevicedoesnotwork”onpage98
•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage98
•“Thefingerprintreaderdoesnotwork”onpage98
•“Thewirelesskeyboarddoesnotwork”onpage99
Allorsomekeysonthekeyboarddonotwork
Symptom:Allorsomekeysonthekeyboarddonotwork.
Actions:
•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.
•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
Chapter10.Troubleshootinganddiagnostics97
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.
ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:
–OntheWindows7operatingsystem,dothefollowing:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.
–OntheWindows8orWindows8.1operatingsystem,dothefollowing:
1.OpenControlPanel.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.
Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.SeeChapter11
“Gettinginformation,help,andservice”onpage111fordetails.
Themouseorpointingdevicedoesnotwork
Symptom:Themouseorpointingdevicedoesnotwork.
Actions:
•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe
computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe
mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused
foraUSBmouseorpointingdevice.
•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.
•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS
settings.See“Enablingordisablingadevice”onpage79.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Thepointeronthescreendoesnotmovesmoothlywiththemouse
Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.
Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother
contaminantsontheballinsidethemouse.Cleanthemouse.See“Opticalmouse”onpage87for
instructions.
Thefingerprintreaderdoesnotwork
Symptom:Thefingerprintreaderdoesnotwork.
Action:Thefollowingcouldcausethefingerprintreadernottooperateproperly:
98ThinkCentreE73UserGuide
•Notenrollingyourfingerprintcorrectly.
•Scratchingthesurfaceofthereaderwithahard,pointedobject.
•Scrapingthesurfaceofthereaderwithyournailoranythinghard.
•Usingortouchingthereaderwithadirtyfinger.
•Thesurfaceofyourfingerisverydifferentfromwhenyouenrolledyourfingerprint.
Thewirelesskeyboarddoesnotwork
Symptom:Thewirelesskeyboarddoesnotwork.
Action:IftheTransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour
computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:
•Thebatteriesareproperlyinstalled.
•Thebatteriesstillretaintheircurrent.
•ThewirelessKeyboardislocatedlessthan10metersawayfromthetransceiver.
•Thetransceiverisfullyinstalled.
Action:IftheTransceiverCommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.
Monitorproblems
Note:Manymonitorshavestatus-indicatorlightsandbuilt-incontrolsforadjustingbrightness,contrast,
width,height,andotherpictureadjustments.However,thecontrolsvaryfrommonitortypetomonitortype.
Forinformationaboutthestatuslightsandusingthecontrols,refertothedocumentationthatcomes
withyourmonitor.
Selectyoursymptomfromthefollowinglist:
•“Wrongcharactersappearonthescreen”onpage99
•“Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity”onpage99
•“Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsomeapplication
programs”onpage100
•“Theimageappearstobeflickering”onpage100
•“Theimageisdiscolored”onpage100
Wrongcharactersappearonthescreen
Symptom:Wrongcharactersappearonthescreen.
Action:Havethecomputerserviced.Fordetails,seeChapter11“Gettinginformation,help,andservice”on
page111.
Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod
ofcomputerinactivity
Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity.
Action:Thecomputerisprobablysetforenergysavingswiththepower-managementfeature.Ifthe
power-managementfeatureisenabled,disablingitorchangingthesettingsmightsolvetheproblem.
Chapter10.Troubleshootinganddiagnostics99
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart
someapplicationprograms
Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsome
applicationprograms.
Actions:
•Makesurethatthemonitorsignalcableissecurelyconnectedtothemonitorandthemonitorconnector
onthecomputer.Aloosecablecancauseintermittentproblems.
•Verifythatthenecessarydevicedriversfortheapplicationprogramsareinstalled.Refertothe
documentationfortheaffectedapplicationprogramtoseeifdevicedriversarerequired.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Theimageappearstobeflickering
Solutions:
•Thescreenmightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfartheraway
fromthescreen.Ifthisdoesnotcorrecttheproblem,turnoffthecomputer.Then,adjusttheplacementof
thecomputerandotherdevicessothattheyareatleast305mm(12inches)apart.Turnonthecomputer.
•Resettherefreshratesupportedbyyourcomputer.
1.Right-clickablankareaonthedesktop.
2.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7,Windows8,orWindows8.1:ClickScreenresolution➙Advancedsettings.
–ForWindows10:ClickDisplaysettings.OntheDisplaytab,clickAdvanceddisplaysettings➙
Displayadapterproperties.
3.ClicktheMonitortab,andthenresettherefreshratetobethehighestandnoninterlaced.
Theimageisdiscolored
Symptom:Theimageisdiscolored.
Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfurtherawayfrom
themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:
1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)
2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.
3.Turnonthemonitor.
Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting
information,help,andservice”onpage111fordetails.
100ThinkCentreE73UserGuide
Networkingproblems
Thefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthe
followinglist:
•“Ethernetproblems”onpage101
•“AwirelessLANproblem”onpage102
•“AwirelessWANproblem”onpage103
•“Bluetoothproblem”onpage103
Formoreinformation,see“Windowshelpsystem”onpage111.
Ethernetproblems
ForEthernetproblems,selectyoursymptomfromthefollowinglist:
•“Yourcomputercannotconnecttothenetwork”onpage101
•“Theadapterstopsworkingfornoapparentreason”onpage102
•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails
orerrorsoccur”onpage102
•“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,it
connectsat100Mbps”onpage102
Yourcomputercannotconnecttothenetwork
Symptom:Yourcomputercannotconnecttothenetwork.
Actions:Ensurethat:
•Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand
theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100
meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try
adifferentcable.
•Thecableisinstalledproperly.
•Youareusingthecorrectdevicedriver.
OntheWindows7operatingsystem,dothefollowing:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconfirmation,typethe
passwordorprovideconfirmation.
4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthe
highlightedadapter.
5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.
OntheWindows8orWindows8.1operatingsystem,dothefollowing:
1.OpenControlPanel.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
2.ClickHardwareandSound.
Chapter10.Troubleshootinganddiagnostics101
3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconfirmation,typethe
passwordorprovideconfirmation.
4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthe
highlightedadapter.
5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.
•Theswitchportandtheadapterhavethesameduplexsetting.
Ifyouconfiguredtheadapterforfullduplex,ensurethattheswitchportisalsoconfiguredforfullduplex.
Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.
•Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.
Theadapterstopsworkingfornoapparentreason
Symptom:Theadapterstopsworkingfornoapparentreason.
Action:Thenetworkdriverfilesmaybecorruptormissing.Updatethedriverbyreferringtothe“Solution”
descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalled.
TheWakeonLANfeatureisnotworking
Symptom:TheWakeonLAN(WOL)featureisnotworking.
Actions:
•MakesurethatWOLisenabledintheBIOSSetupUtilityprogram.
•Ifitis,checkwithyourLANadministratorforthenecessarysettings.
IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur
Symptom:IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur.
Actions:
•UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.
•Connecttoa1000BASE-Thub/switch(not1000BASE-X).
IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps
Symptom:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.
Instead,itconnectsat100Mbps.
Actions:
•Tryanothercable.
•Makesurethatthelinkpartnerissettoauto-negotiate.
•Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).
AwirelessLANproblem
Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.
Actions:
102ThinkCentreE73UserGuide
•MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriver
versionsupportedbyAccessConnectionsisthelatestdocumentedinthereadmefile.
•Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe
Windowsnotificationarea.
•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.
AwirelessWANproblem
Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.
Action:TheWANcardisnotsupportedonthiscomputer.Removeit.
Note:SomecomputermodelsdonothaveawirelessWAN.
Bluetoothproblem
Symptom:SounddoesnotcomefromtheBluetoothheadsetorheadphonebutcomesfromthelocal
speakereventhoughtheheadsetorheadphoneisconnectedusingtheHeadsetprofileorAVprofile.
Action:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpenControlPanel.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
3.ClickHardwareandSound➙Sound.
4.SelectthePlaybacktab.
5.IfyouareusingtheHeadsetprofile,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusingtheAVprofile,selectStereoAudioandclicktheSetDefaultbutton.
6.ClickOKtoclosetheSoundwindow.
Optionproblems
UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown
troubleshootinginformation.
Selectyoursymptomfromthefollowinglist:
•“Anoptionthatwasjustinstalleddoesnotwork”onpage103
•“Anoptionthatpreviouslyworkeddoesnotworknow”onpage104
Anoptionthatwasjustinstalleddoesnotwork
Symptom:Anoptionthatwasjustinstalleddoesnotwork.
Action:Verifythat:
•Theoptionisdesignedforyourcomputer.
•Youfollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided
withyourcomputer,andalloptionfiles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.
•Youhavenotloosenedotherinstalledoptionsorcables.
Chapter10.Troubleshootinganddiagnostics103
•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction
correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother
installedadapters)todeterminetheresourcesrequiredforeachadapter.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Anoptionthatpreviouslyworkeddoesnotworknow
Symptom:Anoptionthatpreviouslyworkeddoesnotworknow.
Actions:
•Verifythatalloptionhardwareandcableconnectionsaresecure.
•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.
•IfthefailingoptionisaSCSIoption,verifythat:
–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.
–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.
–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer
isturnedon.Formoreinformation,seeyourSCSIdocumentation.
•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Performanceandlockupproblems
Poorperformanceandlockupproblemscanbearesultofanyofthefollowing:
•“Insufficientfreeharddiskdrivespace”onpage104
•“Excessivenumberoffragmentedfiles”onpage105
•“Insufficientmemory”onpage105
Makeaselectionfromtheabovelisttofindoutmoreaboutthecorrectiveactionsyoucantake.
Insufficientfreeharddiskdrivespace
Solutions:Freeupharddiskdrivespace.
•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.
•CleanupyourCdrive.
1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickComputer.
–ForWindows8:OpenFileExplorer,andthenclickComputer.
–ForWindows8.1:OpenFileExplorer.
–ForWindows10:ClicktheStartbuttontoopentheStartmenu,andthenclickFileExplorer➙
ThisPC.
2.Right-clickyourCdriveandthenclickProperties.
3.Checktheamountoffreespace,andthenclickDiskCleanup.
104ThinkCentreE73UserGuide
4.Alistofunnecessaryfilecategoriesisdisplayed.Selecteachfilecategoryyouwanttodelete,
andthenclickOK.
•TurnsomeWindowsfeaturesofforremovesomeunnecessaryprograms.
1.OpenControlPanelbydoingoneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
–ForWindows8orWindows8.1:See“AccessingControlPanelontheWindows8orWindows
8.1operatingsystem”onpage18.
–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick
ControlPanel.
2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickProgramsandFeatures.
3.Dooneofthefollowing:
–ToturnsomeWindowsfeaturesoff,clickTurnWindowsfeaturesonoroff.Followthe
instructionsonthescreen.
–Toremovesomeunnecessaryprograms,selecttheprogramyouwanttoremove,andthenclick
Uninstall/ChangeorUninstall.
Excessivenumberoffragmentedfiles
Solution:UsetheWindowsdiskdefragmentationordiskoptimizationfeaturetocleanupthefiles.
Note:Dependingonthevolumeofthestoragedrivesandamountofdatastoredonthestoragedrives,the
disk-defragmentationprocessmighttakeuptoseveralhours.
1.Closeanyopenprogramsandwindows.
2.DependingonyourWindowsversion,dooneofthefollowing:
•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickComputer.
•ForWindows8:OpenFileExplorer,andthenclickComputer.
•ForWindows8.1:OpenFileExplorer.
•ForWindows10:ClicktheStartbuttontoopentheStartmenu,andthenclickFileExplorer➙
ThisPC.
3.Right-clickyourCdriveandthenclickProperties.
4.ClicktheToolstab.
5.DependingonyourWindowsversion,dooneofthefollowing:
•ForWindows7:ClickDefragmentnow.
•ForWindows8,Windows8.1,orWindows10:ClickOptimize.Selectthedesireddrive,andthen
clickOptimize.
6.Followtheinstructionsonthescreen.
Insufficientmemory
Symptom:Insufficientmemory
Ingeneral,themorememorythatisinstalled,thebettertheWindowsoperatingsystemruns.
Action:Installadditionalmemory.Forinformationaboutpurchasingmemory,seeChapter11“Getting
information,help,andservice”onpage111.Forstep-by-stepinstructionsoninstallingmemory,see
“Installingorreplacingamemorymodule”onpage39.
Chapter10.Troubleshootinganddiagnostics105
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Printerproblems
Symptom:Theprinterdoesnotwork.
Actions:Verifythat:
1.Theprinteristurnedonandisonline.
2.Paperisloadedcorrectly.
3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe
computer.
Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.
1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.
2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS
settings.FormoreinformationaboutBIOSsettings,seeChapter7“UsingtheSetupUtilityprogram”
onpage77.
Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.SeeChapter11“Gettinginformation,help,and
service”onpage111.
Serialportproblems
Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.
Symptom:Serialportcannotbeaccessed.
Actions:
•Makesurethattheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserial
device.Iftheserialdevicehasitsownpowercord,makesurethatitisattachedtoaproperlygrounded
electricaloutlet.
•IftheserialdevicehasitsownOn/Offswitch,makesurethatitisintheOnposition.
•IftheserialdevicehasanOnlineswitch,makesurethatitisintheOnlineposition.
•Iftheserialdeviceisaprinter,makesurethatpaperisloadedcorrectly.
•Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation
fortheserial-deviceoption.
•Makesurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandfirmlyseated.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page108forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage111.
Softwareproblems
Selectyoursymptomfromthefollowinglist:
•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage107
•“Softwaredoesnotworkasexpected”onpage107
106ThinkCentreE73UserGuide
Whenusingasortfeature,datesdonotsortinthecorrectorder
Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.
Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthefirsttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Softwaredoesnotworkasexpected
Symptom:Softwaredoesnotworkasexpected.
Actions:
•Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare
havingdifficultyperformingaspecifictaskwithinasoftwareprogram,refertothehelpsystemforthat
program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently
fromtheF1key.
•IfyouhavedifficultywiththeWindowsoperatingsystemoroneofitscomponents,refertotheWindows
helpsystem.
•Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:
–Yourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe
informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter
ormemory,youmighthaveamemory-addressconflict.)
–Thesoftwareisdesignedtooperateonyourcomputer.
–Othersoftwareworksonyourcomputer.
–Thesoftwareyouareusingworkscorrectlyonanothercomputer.
•Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.
•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:
–OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙System
➙SystemProtection➙SystemRestore.Then,followtheinstructionsonthescreen.
–OntheWindows8orWindows8.1operatingsystem,openControlPanelandclickSystemand
Security➙System➙SystemProtection➙SystemRestore.Then,followtheinstructionson
thescreen.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
“AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage18.
1.OpenControlPanelbydoingoneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
–ForWindows8orWindows8.1:See“AccessingControlPanelontheWindows8orWindows
8.1operatingsystem”onpage18.
–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick
ControlPanel.
2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickRecovery➙OpenSystem
Restore.
3.Followtheinstructionsonthescreen.
Chapter10.Troubleshootinganddiagnostics107
•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.
Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage111fordetails.
USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
•MakesurethattheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.Ifthe
USBdevicehasitsownpowercord,makesurethatitisattachedtoaproperlygroundedelectricaloutlet.
•IftheUSBdevicehasitsownOn/Offswitch,makesurethatitisintheOnposition.
•IftheUSBdevicehasanOnlineswitch,makesurethatitisintheOnlineposition.
•IftheUSBdeviceisaprinter,makesurethatpaperisloadedcorrectly.
•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
•ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see
“Diagnosticprograms”onpage108forinstructions).IftheUSBdevicecamewithitsowndiagnostics,run
thosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,seeChapter11“Getting
information,help,andservice”onpage111.
Diagnosticprograms
Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.
Notes:
1.Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith
eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic
purposes.FormoreinformationabouttheLenovoThinkVantageToolboxprogram,see“Lenovo
ThinkVantageToolbox”onpage109.FormoreinformationabouttheLenovoSolutionCenterprogram,
see“LenovoSolutionCenter”onpage108.
2.YoucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.
See“PC-DoctorforDOS”onpage109fordetailedinformation.
3.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint
thelogfilescreatedbytheprograms.YouwillneedthelogfileswhenyouspeaktoaLenovotechnical
supportrepresentative.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
108ThinkCentreE73UserGuide
•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingaWindowsoperatingsystemotherthanWindows7,Windows8,Windows8.1,orWindows
10,gotohttp://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage5.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogfiles.YouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.
LenovoThinkVantageToolbox
TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,
diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget
moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage
Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,update
systemdrivers,andviewsysteminformation.
ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStart➙All
Programs➙LenovoThinkVantageT ools➙SystemHealthandDiagnostics.Followtheinstructionson
thescreen.
Followtheinstructionsonthescreen.Foradditionalinformation,refertotheLenovoThinkVantageToolbox
helpsystem.
PC-DoctorforDOS
YoucanalsodownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom
http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe
Windowsoperatingsystem.UsethePC-DoctorforDOSdiagnosticprogramifyouareunabletostartthe
Windowsoperatingsystemorifthetwodiagnosticprogramspreinstalledonyourcomputerhavenot
beensuccessfulinisolatingapossibleproblem.YoucanrunthePC-DoctorforDOSdiagnosticprogram
fromadiagnosticdiscthatyoucreated.
Creatingadiagnosticdisc
Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.
Tocreateadiagnosticdisc,dothefollowing:
1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram
from:
http://www.lenovo.com/support
2.UseanyCD/DVDburningsoftwaretocreateadiagnosticdiscwiththeISOimage.
Runningthediagnosticprogramfromadiagnosticdisc
Thissectionprovidesinstructionsonhowtorunthediagnosticprogramfromadiagnosticdiscthatyou
created.
Torunthediagnosticprogramfromadiagnosticdiscthatyoucreated,dothefollowing:
1.Makesuretheopticaldrivethatyouwanttouseissetasthefirstbootdeviceinthestartupdevice
sequence.See“Selectingorchangingthestartupdevicesequence”onpage80.
2.Makesurethatthecomputeristurnedonandtheninsertthediscintotheopticaldrive.Thediagnostic
programopens.
Chapter10.Troubleshootinganddiagnostics109
Note:Youcaninsertthediscintotheopticaldrivewhenyouaresettingthestartupdevicesequence.
However,ifyouinsertthediscintotheopticaldrivewhenyouhavealreadyenteredtheoperating
system,youneedtorestartthecomputertoaccessthediagnosticprogram.
3.Followtheinstructionsonthescreentoselectthediagnostictestyouwanttorun.
Note:Foradditionalhelp,presstheF1key.
4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.
110ThinkCentreE73UserGuide
Chapter11.Gettinginformation,help,andservice
Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovo.
Informationresources
Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.
LenovoThinkVantageT ools
TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy
accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.
ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage
Tools.
Windowshelpsystem
Note:IfyouusetheonlinehelpforWindows7,Windows8,orWindows8.1,orthehelpforWindows10,
ensurethatyourcomputerisconnectedtotheInternet.
TheWindowshelpsystemprovidesyouwithdetailedinformationaboutusingtheWindowsoperatingsystem.
ToaccesstheWindowshelpsystem,dooneofthefollowing:
•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickHelpandSupport.Youcan
choosetousetheonlineorofflinehelpatthebottomofthescreen.
•ForWindows8orWindows8.1:Movethepointertothetop-rightorbottom-rightcornerofthescreen
todisplaythecharms.Then,clickSettings➙Help.Youcanchoosetousetheonlineorofflinehelp
atthebottomofthescreen.
•ForWindows10:ClicktheStartbuttontoopentheStartmenu,andthenclickGetstarted.
SafetyandWarranty
TheSafety,Warranty,andSetupGuidethatisprovidedwithyourcomputercontainsinformationonsafety,
setup,warranty,andnotices.Readandunderstandallsafetyinformationbeforeusingthisproduct.
LenovoWebsite
TheLenovoWebsite(http://www.lenovo.com)providesup-to-dateinformationandservicestohelpyoubuy,
upgrade,andmaintainyourcomputer.Youcanalsodothefollowing:
•Shopfordesktopandnotebookcomputers,monitors,projectors,upgrades,andaccessoriesforyour
computer,andspecialoffers.
•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,applicationprograms,
networksetupandconfiguration,andcustominstallations.
•Purchaseupgradesandextendedhardwarerepairservices.
•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.
•Accesstheonlinemanualsforyourproducts.
•AccesstheLenovoLimitedWarranty.
©CopyrightLenovo2013,2015111
•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.
•Findtheserviceandsupportphonenumbersforyourcountryorregion.
•FindaServiceProviderlocatednearyou.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
Helpandservice
Thissectioncontainsinformationaboutobtaininghelpandservice.
Usingthedocumentationanddiagnosticprograms
Ifyouexperienceaproblemwithyourcomputer,seeChapter10“Troubleshootinganddiagnostics”on
page91.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,see
“Informationresources”onpage111.
Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware
program,includingreadmefilesandonlinehelp.
Mostcomputerscomewithasetofdiagnosticprogramsthathelpyouidentifyhardwareproblems.For
instructionsonusingthediagnosticprograms,see“Diagnosticprograms”onpage108.
YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo
SupportWebsiteat:
http://www.lenovo.com/support
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
112ThinkCentreE73UserGuide
Theseitemsarenotcoveredbythewarranty:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identificationofsoftwareproblemsources
•ConfigurationofBIOSaspartofaninstallationorupgrade
•Changes,modifications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
RefertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerforinformationaboutyour
warrantytypeandduration.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheSafety,Warranty,andSetupGuidethatcomeswith
yourcomputer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.
Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:
•Machinetypeandmodel
•Serialnumbersofyourhardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwareconfigurationinformation
Usingotherservices
Youmighttravelwithyourcomputerorrelocateittoacountryorregionwherethemachinetypeforyour
desktopornotebookcomputerissold.Insuchasituation,yourcomputermightbeeligibleforInternational
WarrantyService,whichautomaticallyentitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.
Servicewillbeperformedbyserviceprovidersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistofthe
countriesorregionswhereserviceisavailable,gotohttp://www.lenovo.com/support.
FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyourpreinstalled
MicrosoftWindowsproduct,gototheMicrosoftProductSupportWebsiteathttp://support.microsoft.com.
YoualsocancontacttheLenovoCustomerSupportCenterforhelp.Somefeesmightapply.
Purchasingadditionalservices
Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,
operatingsystems,andapplicationprograms;networksetupandconfigurationservices;upgradedor
extendedhardwarerepairservices;andcustominstallationservices.Serviceavailabilityandservicename
mightvarybycountryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:
http://www.lenovo.com
Chapter11.Gettinginformation,help,andservice113
114ThinkCentreE73UserGuide
AppendixA.Notices
Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult
yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour
area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat
Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice
thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's
responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.
Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis
document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Youcansend
licenseinquiries,inwriting,to:
Lenovo(UnitedStates),Inc.
1009ThinkPlace-BuildingOne
Morrisville,NC27560
U.S.A.
Attention:LenovoDirectorofLicensing
LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS
ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT,
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow
disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply
toyou.
Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically
madetotheinformationherein;thesechangeswillbeincorporatedinneweditionsofthepublication.
Lenovomaymakeimprovementsand/orchangesintheproduct(s)and/ortheprogram(s)describedinthis
publicationatanytimewithoutnotice.
Theproductsdescribedinthisdocumentarenotintendedforuseinimplantationorotherlifesupport
applicationswheremalfunctionmayresultininjuryordeathtopersons.Theinformationcontainedinthis
documentdoesnotaffectorchangeLenovoproductspecificationsorwarranties.Nothinginthisdocument
shalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofLenovo
orthirdparties.Allinformationcontainedinthisdocumentwasobtainedinspecificenvironmentsandis
presentedasanillustration.Theresultobtainedinotheroperatingenvironmentsmayvary.
Lenovomayuseordistributeanyoftheinformationyousupplyinanywayitbelievesappropriatewithout
incurringanyobligationtoyou.
Anyreferencesinthispublicationtonon-LenovoWebsitesareprovidedforconvenienceonlyanddonotin
anymannerserveasanendorsementofthoseWebsites.ThematerialsatthoseWebsitesarenotpartof
thematerialsforthisLenovoproduct,anduseofthoseWebsitesisatyourownrisk.
Anyperformancedatacontainedhereinwasdeterminedinacontrolledenvironment.Therefore,theresult
obtainedinotheroperatingenvironmentsmayvarysignificantly.Somemeasurementsmayhavebeen
madeondevelopment-levelsystemsandthereisnoguaranteethatthesemeasurementswillbethesame
ongenerallyavailablesystems.Furthermore,somemeasurementsmayhavebeenestimatedthrough
extrapolation.Actualresultsmayvary.Usersofthisdocumentshouldverifytheapplicabledatafortheir
specificenvironment.
©CopyrightLenovo2013,2015115
Trademarks
ThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:
Lenovo
RescueandRecovery
TheLenovologo
TheThinkCentrelogo
ThinkCentre
ThinkVantage
Microsoft,Windows,andWindowsMediaaretrademarksoftheMicrosoftgroupofcompanies.
LinuxisaregisteredtrademarkofLinusTorvalds.
DisplayPortisaTrademarkoftheVideoElectronicsStandardsAssociation.
Othercompany,product,orservicenamesmaybetrademarksorservicemarksofothers.
116ThinkCentreE73UserGuide
AppendixB.Regulatoryinformation
Exportclassificationnotice
ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport
ClassificationControlNumber(ECCN)of4A994.b.Itcanbere-exportedexcepttoanyoftheembargoed
countriesintheEARE1countrylist.
Televisionoutputnotice
Thefollowingnoticeappliestomodelsthathavethefactory-installedtelevision-outputfeature.
ThisproductincorporatescopyrightprotectiontechnologythatisprotectedbymethodclaimsofcertainU.S.
patentsandotherintellectualpropertyrightsownedbyMacrovisionCorporationandotherrightsowners.
UseofthiscopyrightprotectiontechnologymustbeauthorizedbyMacrovisionCorporation,andisintended
forhomeandotherlimitedviewingusesonlyunlessotherwiseauthorizedbyMacrovisionCorporation.
Reverseengineeringordisassemblyisprohibited.
Electronicemissionsnotices
ThefollowinginformationreferstoLenovopersonalcomputermachinetypes10AS,10AV,10DR,and10DS.
FederalCommunicationsCommissionDeclarationofConformity
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant
toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference
toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby
oneormoreofthefollowingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.
•Consultanauthorizeddealerorservicerepresentativeforhelp.
Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspecifiedor
recommendedcablesandconnectorsorbyunauthorizedchangesormodificationstothisequipment.
Unauthorizedchangesormodificationscouldvoidtheuser'sauthoritytooperatetheequipment.
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)
thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.
ResponsibleParty:
Lenovo(UnitedStates)Incorporated
1009ThinkPlace-BuildingOne
Morrisville,NC27560
PhoneNumber:919-294-5900
©CopyrightLenovo2013,2015117
IndustryCanadaClassBemissioncompliancestatement
CANICES-3(B)/NMB-3(B)
EuropeanUnion-CompliancetotheElectromagneticCompatibilityDirective
ThisproductisinconformitywiththeprotectionrequirementsofEUCouncilDirective2004/108/EConthe
approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.Lenovocannot
acceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfromanon-recommended
modificationoftheproduct,includingtheinstallationofoptioncardsfromothermanufacturers.
ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBInformationTechnology
EquipmentaccordingtoEuropeanStandardEN55022.ThelimitsforClassBequipmentwerederived
fortypicalresidentialenvironmentstoprovidereasonableprotectionagainstinterferencewithlicensed
communicationdevices.
Lenovo,Einsteinova21,85101Bratislava,Slovakia
GermanClassBcompliancestatement
DeutschsprachigerEUHinweis:
HinweisfürGerätederKlasseBEU-RichtliniezurElektromagnetischenVerträglichkeit
DiesesProduktentsprichtdenSchutzanforderungenderEU-Richtlinie2004/108/EG(früher89/336/EWG)zur
AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten
undhältdieGrenzwertederEN55022KlasseBein.
Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu
betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.
LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt
ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne
EmpfehlungderLenovogesteckt/eingebautwerden.
Deutschland:
EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln
DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“
EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder
EU-Richtlinie2004/108/EG(früher89/336/EWG)inderBundesrepublikDeutschland.
ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit
vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische
VerträglichkeitvonGeräten),bzw.derEMVEGRichtlinie2004/108/EC(früher89/336/EWG),für
GerätederKlasseB.
DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen
-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo
(Deutschland)GmbH,Gropiusplatz10,D-70563Stuttgart.
118ThinkCentreE73UserGuide
InformationeninHinsichtEMVGParagraf4Abs.(1)4:
DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.
KoreaClassBcompliancestatement
JapanVCCIClassBcompliancestatement
Japancompliancestatementforproductswhichconnecttothepowermainswithratedcurrent
lessthanorequalto20Aperphase
Japannoticeforacpowercord
Theacpowercordshippedwithyourproductcanbeusedonlyforthisspecificproduct.Donotusetheac
powercordforotherdevices.
LenovoproductserviceinformationforTaiwan
KeyboardandmousecompliancestatementforTaiwan
Eurasiancompliancemark
Brazilaudionotice
Ouvirsonscommaisde85decibéisporlongosperíodospodeprovocardanosaosistemaauditivo.
Mexicowireless-radiocomplianceinformation
Advertencia:EnMexicolaoperacióndeesteequipoestásujetaalassiguientesdoscondiciones:(1)es
posiblequeesteequipoodispositivonocauseinterferenciaperjudicialy(2)esteequipoodispositivodebe
aceptarcualquierinterferencia,incluyendolaquepuedacausarsuoperaciónnodeseada.
AppendixB.Regulatoryinformation119
Additionalregulatoryinformation
Foradditionalregulatoryinformation,refertotheRegulatoryNoticeshippedwithyourcomputer.Depending
ontheconfigurationofyourcomputerandthecountryorregionwherethecomputerwaspurchased,
youmighthavereceivedadditionalprintedregulatorynotices.Allregulatorynoticesareavailableonthe
LenovoSupportWebsiteinelectronicformat.Toaccesselectroniccopiesofthedocumentation,goto
http://www.lenovo.com/UserManuals.
120ThinkCentreE73UserGuide
AppendixC.WEEEandrecyclinginformation
Lenovoencouragesownersofinformationtechnology(IT)equipmenttoresponsiblyrecycletheirequipment
whenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassistequipmentownersin
recyclingtheirITproducts.ForinformationonrecyclingLenovoproducts,goto:
http://www.lenovo.com/recycling
ImportantWEEEinformation
TheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(for
example,theEuropeanWEEEDirective,IndiaE-WasteManagement&HandlingRules,2011).Appliancesare
labeledinaccordancewithlocalregulationsconcerningwasteelectricalandelectronicequipment(WEEE).
Theseregulationsdeterminetheframeworkforthereturnandrecyclingofusedappliancesasapplicable
withineachgeography.Thislabelisappliedtovariousproductstoindicatethattheproductisnottobe
thrownaway,butratherputintheestablishedcollectionsystemsforreclaimingtheseendoflifeproducts.
Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingmustnotdisposeofendof
lifeEEEasunsortedmunicipalwaste,butusethecollectionframeworkavailabletothemforthereturn,
recycle,andrecoveryofWEEEandtominimizeanypotentialeffectsofEEEontheenvironmentand
humanhealthduetothepresenceofhazardoussubstances.ForadditionalWEEEinformation,goto:
http://www.lenovo.com/recycling
RecyclinginformationforJapan
CollectingandrecyclingadisusedLenovocomputerormonitor
IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty
ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof
Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed
ofbyanindustrialwastedisposalcontractorcertifiedbyalocalgovernment.InaccordancewiththeLaw
forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollecting
andRecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.For
details,visittheLenovoWebsiteathttp://www.lenovo.com/recycling/japan.PursuanttotheLawfor
PromotionofEffectiveUtilizationofResources,thecollectingandrecyclingofhome-usedcomputers
andmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceisprovidedfreeof
chargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovoWebsiteat
http://www.lenovo.com/recycling/japan.
DisposingofLenovocomputercomponents
©CopyrightLenovo2013,2015121
SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother
environmentalsensitivesubstances.Toproperlydisposeofdisusedcomponents,suchasaprintedcircuit
boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.
DisposingofdisusedlithiumbatteriesfromLenovocomputers
Abutton-shapedlithiumbatteryisinstalledonthesystemboardofyourLenovocomputertoprovidepower
tothecomputerclockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouwantto
replaceitwithanewone,contactyourplaceofpurchaseoraskforarepairserviceprovidedbyLenovo.If
youhavereplaceditbyyourselfandwanttodisposeofthedisusedlithiumbattery,insulateitwithvinyltape,
contactyourplaceofpurchase,andfollowtheirinstructions.IfyouuseaLenovocomputerathomeand
needtodisposeofalithiumbattery,youmustcomplywithlocalordinancesandregulations.
RecyclinginformationforBrazil
DeclaraçõesdeReciclagemnoBrasil
DescartedeumProdutoLenovoForadeUso
Equipamentoselétricoseeletrônicosnãodevemserdescartadosemlixocomum,masenviadosàpontosde
coleta,autorizadospelofabricantedoprodutoparaquesejamencaminhadoseprocessadosporempresas
especializadasnomanuseioderesíduosindustriais,devidamentecertificadaspelosorgãosambientais,de
acordocomalegislaçãolocal.
ALenovopossuiumcanalespecíficoparaauxiliá-lonodescartedessesprodutos.Casovocêpossua
umprodutoLenovoemsituaçãodedescarte,ligueparaonossoSACouencaminheume-mailpara:
reciclar@lenovo.com,informandoomodelo,númerodesérieecidade,afimdeenviarmosasinstruções
paraocorretodescartedoseuprodutoLenovo.
BatteryrecyclinginformationforTaiwan
BatteryrecyclinginformationfortheEuropeanUnion
Notice:ThismarkappliesonlytocountrieswithintheEuropeanUnion(EU).
122ThinkCentreE73UserGuide
BatteriesorpackagingforbatteriesarelabeledinaccordancewithEuropeanDirective2006/66/EC
concerningbatteriesandaccumulatorsandwastebatteriesandaccumulators.TheDirectivedeterminesthe
frameworkforthereturnandrecyclingofusedbatteriesandaccumulatorsasapplicablethroughoutthe
EuropeanUnion.Thislabelisappliedtovariousbatteriestoindicatethatthebatteryisnottobethrown
away,butratherreclaimeduponendoflifeperthisDirective.
InaccordancewiththeEuropeanDirective2006/66/EC,batteriesandaccumulatorsarelabeledtoindicate
thattheyaretobecollectedseparatelyandrecycledatendoflife.Thelabelonthebatterymayalso
includeachemicalsymbolforthemetalconcernedinthebattery(Pbforlead,Hgformercury,andCdfor
cadmium).Usersofbatteriesandaccumulatorsmustnotdisposeofbatteriesandaccumulatorsasunsorted
municipalwaste,butusethecollectionframeworkavailabletocustomersforthereturn,recycling,and
treatmentofbatteriesandaccumulators.Customerparticipationisimportanttominimizeanypotential
effectsofbatteriesandaccumulatorsontheenvironmentandhumanhealthduetothepotentialpresenceof
hazardoussubstances.Forpropercollectionandtreatment,goto:
http://www.lenovo.com/recycling
AppendixC.WEEEandrecyclinginformation123
124ThinkCentreE73UserGuide
AppendixD.RestrictionofHazardousSubstancesDirective
(RoHS)
EuropeanUnionRoHS
LenovoproductssoldintheEuropeanUnion,onorafter3January2013meettherequirementsofDirective
2011/65/EUontherestrictionoftheuseofcertainhazardoussubstancesinelectricalandelectronic
equipment(“RoHSrecast”or“RoHS2”).
FormoreinformationaboutLenovoprogressonRoHS,goto:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf
ChinaRoHS
©CopyrightLenovo2013,2015125
TurkishRoHS
TheLenovoproductmeetstherequirementsoftheRepublicofTurkeyDirectiveontheRestrictionoftheUse
ofCertainHazardousSubstancesinWasteElectricalandElectronicEquipment(WEEE).
UkraineRoHS
IndiaRoHS
RoHScompliantasperE-Waste(Management&Handling)Rules,2011.
126ThinkCentreE73UserGuide
AppendixE.ChinaEnergyLabel
©CopyrightLenovo2013,2015127
128ThinkCentreE73UserGuide
AppendixF.ENERGYSTARmodelinformation
ENERGYSTAR®isajointprogramoftheU.S.EnvironmentalProtectionAgencyandtheU.S.Department
ofEnergyaimedatsavingmoneyandprotectingtheenvironmentthroughenergyefficientproductsand
practices.
LenovoisproudtoofferourcustomersproductswithanENERGYSTARcompliantdesignation.Some
modelsofthefollowingmachinetypeshavebeendesignedandtestedtoconformtotheENERGYSTAR
programrequirementforcomputersatthetimeofmanufacture:10DRand10DS.Formoreinformationabout
ENERGYSTARratingsforLenovocomputers,gotohttp://www.lenovo.com.
ByusingENERGYSTARcompliantproductsandtakingadvantageofthepower-managementfeaturesof
yourcomputer,youreducetheconsumptionofelectricity.Reducedelectricalconsumptioncontributesto
potentialfinancialsavings,acleanerenvironment,andthereductionofgreenhousegasemissions.
FormoreinformationaboutENERGYSTAR,goto:
http://www.energystar.gov
Lenovoencouragesyoutomakeefficientuseofenergyanintegralpartofyourday-to-dayoperations.To
helpinthisendeavor,setthefollowingpower-managementfeaturestotakeeffectwhenyourcomputerhas
beeninactiveforaspecifiedduration:
Table1.ENERGYSTARpower-managementfeatures
Windows7,Windows8,Windows8.1,orWindows10operatingsystem
Powerplan:ThinkCentre®Default
•Turnoffthedisplay:After10minutes
•Putthecomputertosleep:After25minutes
•Advancedpowersettings:
–Turnoffharddiskdrives:After20minutes
–Hibernate:Never
ToawakenyourcomputerfromaSleepmode,pressanykeyonyourkeyboard.
Tochangepowersettings,dothefollowing:
1.OpenControlPanelbydoingoneofthefollowing:
•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
•ForWindows8orWindows8.1:See“AccessingControlPanelontheWindows8orWindows
8.1operatingsystem”onpage18.
•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl
Panel.
2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickPowerOptions.
©CopyrightLenovo2013,2015129
3.Followtheinstructionsonthescreen.
130ThinkCentreE73UserGuide
Index
A
arescuemedium,creatingandusing70
Administrator,password78
audioline-inconnector10
audioline-outconnector10
audiosubsystem1
B
backupandrecoveryoperations68
basictroubleshooting91
battery,replacing41
boot-blockrecovery83
C
cablelock,security31
changing
password78
startupdevicesequence80
cleaninganopticalmouse87
CMOS,clearing79
components,internal11
computercover
removing33
computercover,reinstalling64
connector10
connectors
rear10
connectors,controls,indicators
front9
considerations,passwords78
creating
andusingarescuemedium70
creatingandusing
recoverymedia67
CRU
completingtheinstallation64
customersupportcenter112
D
deletingapassword78
Description10
devicedrivers65
devices,handlingstatic-sensitive33
diagnosticsprograms,using112
diagnostics,troubleshooting91
DisplayPortconnector10
documentation,using112
drivers,device65
drives
bays13
specifications13
E
environment,operating5
Ethernet2
Ethernetconnector10
exiting,SetupUtility81
expansion3
externaloptions,installing33
F
failure,recoveringfromPOST/BIOS83
features1
front
connectors,controls,indicators9
frontaudioandUSBassembly,replacing52
frontbezel
frontbezel,removing34
frontbezel,reinstalling34
frontWiFiantenna,installing,removing61
G
getting
help111
information111
service111
H
harddiskdrive,replacing42
heatsinkandfanassembly,replacing48
help
andservice112
getting111
I
importantsafetyinformationv
information
getting111
importantsafetyv
resources111
safety111
warranty111
Input/Output(I/O)features3
installingoptions
memorymodule39
PCIExpresscard36
internaldrives1
K
keyboard,replacing63
©CopyrightLenovo2013,2015131
L
LenovoSolutionCenter108
LenovoThinkVantageToolbox109
LenovoThinkVantageTools111
locatingcomponents11
M
media,creatingandusingrecoverymedia67
memorymodule
installing,replacing39
systemboard39
Microphoneconnector11
microprocessor
replacing50
mouse,replacing63
N
notices115
O
operations,backupandrecovery68
opticaldrive,replacing44
opticalmouse
cleaning87
P
partsreplacement,completing64
password
Administrator78
considerations78
Power-OnPassword78
setting,changing,deleting78
passwords
erasing79
lostorforgotten79
passwords,using77
PCIExpresscard36
installing,replacing36
slots36
physicalspecifications5
power
features3
powersupplyassembly,replacing46
power-onself-test(POST)83
Power-On,Password78
programs,updatingsystem83
purchasingadditionalservices113
R
rearconnectors10
rearfanassembly,replacing53
rearWiFiantenna,installing,removing60
recovering
fromaPOST/BIOSupdatefailure83
software67
recovery
boot-block83
operations,backupand68
problems,solving72
recoverymedia,creatingandusing67
removingcomputercover33
replacing
battery41
harddiskdrive42
heatsinkandfanassembly48
microprocessor50
RescueandRecovery67
workspace,RescueandRecovery69
RescueandRecoveryworkspace69
resources,information111
S
safetyv
safetyinformation111
security
cablelock31
enablingordisabling79
features3
selecting
startupdevice79
temporarystartupdevice80
service
andhelp112
customersupportcenter112
getting111
services
other113
purchasingadditional113
setting
password78
settings
changing77
viewing77
SetupUtility77
SetupUtilityprogram,starting77
SetupUtility,exiting81
software
recovering67
solvingrecoveryproblems72
startingtheSetupUtilityprogram77
startupdevice79
sequence,changing80
temporary,selecting80
static-sensitivedevices,handling33
system
management2
programs83
systemboard
connectors12
locatingparts12
locations12
memorymodule39
132ThinkCentreE73UserGuide
T
temporarystartupdevice80
trademarks116
troubleshooting,basic91
troubleshooting,diagnostics91
U
updating
systemprograms83
USBconnector11
using
arescuemedium,creatingand70
diagnosticprograms112
documentation112
otherservices113
passwords77
SetupUtility77
V
VGAmonitorconnector11
videosubsystem1
viewingandchangingsettings77
W
warrantyinformation111
WiFiunits,WiFiadaptercard,WiFicardmodule,WiFi
antennacable,replacing55
workspace,backupandrecovery69
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134ThinkCentreE73UserGuide
