Lenovo Edge72 Tower Ug En User Manual (English) Guide Edge 72 Desktop (Think Centre) Type 3485

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User Manual: Lenovo Edge72 Tower Ug En (English) User Guide Edge 72 Desktop (ThinkCentre) - Type 3485 ThinkCentre Edge 72, 3485

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ThinkCentre

UserGuide

MachineTypes:3484,3485,and3492

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe

“Importantsafetyinformation”onpagevandAppendixA“Notices”onpage111.

ThirdEdition(September2012)

©CopyrightLenovo2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration

“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Importantsafetyinformation......v

Serviceandupgrades.............v

Staticelectricityprevention...........v

Powercordsandpoweradapters........vi

Extensioncordsandrelateddevices.......vi

Plugsandoutlets..............vii

Externaldevices..............vii

Heatandproductventilation.........vii

Operatingenvironment...........viii

Modemsafetyinformation..........viii

Lasercompliancestatement..........ix

Powersupplystatement............ix

Cleaningandmaintenance...........ix

Chapter1.Productoverview......1

Features..................1

Specications................5

Lenovoprograms..............5

AccessingLenovoprogramsontheWindows

7operatingsystem............5

AccessingLenovoprogramsontheWindows

8operatingsystem............7

AnintroductiontoLenovoprograms.....7

Locations..................9

Locatingconnectors,controls,andindicators

onthefrontofyourcomputer.......10

Locatingconnectorsontherearofyour

computer...............11

Locatingcomponents..........12

Locatingpartsonthesystemboard....13

Locatinginternaldrives.........14

Machinetypeandmodellabel.......15

Chapter2.Usingyourcomputer...17

Frequentlyaskedquestions.........17

AccessingControlPanelontheWindows8

operatingsystem..............17

Usingthekeyboard.............18

UsingWindowsshortcutkeys.......18

UsingtheblueThinkVantagebutton....18

Usingangerprintreader........18

Usingthewheelmouse...........19

Adjustingaudio..............19

Aboutyourcomputeraudio........19

Settingthevolumefromthedesktop....19

SettingthevolumefromControlPanel...20

UsingCDsandDVDs............20

HandlingandstoringCDandDVDmedia..20

PlayingaCDorDVD..........21

RecordingaCDorDVD.........21

Chapter3.Youandyourcomputer..23

Accessibilityandcomfort..........23

Arrangingyourworkspace........23

Comfort...............23

Glareandlighting............24

Aircirculation.............24

Electricaloutletsandcablelengths.....24

Registeringyourcomputer..........25

Movingyourcomputertoanothercountryor

region..................25

Voltage-selectionswitch.........25

Replacementpowercords........26

Chapter4.Security..........27

Securityfeatures..............27

Lockingthecomputercover.........28

Attachinganintegratedcablelock.......29

Usingpasswords..............29

BIOSpasswords............29

Windowspasswords..........30

Conguringthengerprintreader.......30

Usingandunderstandingrewalls.......30

Protectingdataagainstviruses........30

Chapter5.Installingorreplacing

hardware...............33

Handlingstatic-sensitivedevices.......33

Installingorreplacinghardware........33

Installingexternaloptions........33

Removingthecomputercover.......34

Removingandreinstallingthefrontbezel..35

InstallingorreplacingaPCIcard......36

Installingorreplacingamemorymodule...39

Replacingthebattery..........41

Replacingtheprimaryharddiskdrive....42

Replacingtheopticaldrive........44

Replacingthepowersupplyassembly...47

Replacingtheheatsinkandfanassembly..48

Replacingthemicroprocessor.......50

ReplacingthefrontaudioandUSB

assembly...............53

ReplacingtheWiFiunits.........54

InstallingorremovingtherearWiFiantenna.59

InstallingorremovingthefrontWiFiantenna.60

©CopyrightLenovo2012i

Replacingthekeyboardormouse.....62

Completingthepartsreplacement.....63

Chapter6.Recoveryinformation...65

RecoveryinformationfortheWindows7operating

system..................65

Creatingandusingrecoverymedia.....65

Performingbackupandrecoveryoperations.66

UsingtheRescueandRecoveryworkspace.67

Creatingandusingarescuemedium....68

Reinstallingpreinstalledapplicationsand

devicedrivers.............69

Reinstallingsoftwareprograms......70

Reinstallingdevicedrivers........70

Solvingrecoveryproblems........70

RecoveryinformationfortheWindows8operating

system..................71

Chapter7.UsingtheSetupUtility

program................73

StartingtheSetupUtilityprogram.......73

Viewingandchangingsettings........73

Usingpasswords..............73

Passwordconsiderations.........74

Power-OnPassword..........74

AdministratorPassword.........74

HardDiskPassword...........74

Setting,changing,anddeletingapassword.74

Erasinglostorforgottenpasswords(clearing

CMOS)................75

Enablingordisablingadevice........75

Selectingastartupdevice..........76

Selectingatemporarystartupdevice....76

Selectingorchangingthestartupdevice

sequence...............76

EnablingErPcompliancemode........76

ExitingtheSetupUtilityprogram.......77

Chapter8.Updatingsystem

programs...............79

Usingsystemprograms...........79

Updating(ashing)theBIOSfromadisc....79

Updating(ashing)theBIOSfromyouroperating

system..................80

RecoveringfromaPOST/BIOSupdatefailure..80

Chapter9.Preventingproblems...81

Keepingyourcomputercurrent........81

Gettingthelatestdevicedriversforyour

computer...............81

Updatingyouroperatingsystem......81

UsingSystemUpdate..........82

Cleaningandmaintenance..........82

Basics................82

Cleaningyourcomputer.........83

Goodmaintenancepractices.......84

Movingyourcomputer...........84

Chapter10.Troubleshootingand

diagnostics..............87

Basictroubleshooting............87

Troubleshootingprocedure..........88

Troubleshooting..............88

Audioproblems............89

CDproblems.............90

DVDproblems.............91

Intermittentproblems..........93

Keyboard,mouse,orpointingdevice

problems...............93

Monitorproblems............95

Networkingproblems..........97

Optionproblems............99

Performanceandlockupproblems.....100

Printerproblems............102

Serialportproblems...........102

Softwareproblems...........103

USBproblems.............104

Diagnosticprograms............104

LenovoSolutionCenter.........104

LenovoThinkVantageToolbox.......105

PC-DoctorforDOS...........105

Chapter11.Gettinginformation,help,

andservice.............107

Informationresources............107

LenovoThinkVantageTools........107

LenovoWelcome............107

HelpandSupport............107

SafetyandWarranty...........107

LenovoWebsite............107

LenovoSupportWebsite.........108

Helpandservice..............108

Usingthedocumentationanddiagnostic

programs...............108

Callingforservice............108

Usingotherservices..........109

Purchasingadditionalservices......109

AppendixA.Notices.........111

Trademarks................112

AppendixB.Regulatory

information.............113

Exportclassicationnotice..........113

iiThinkCentreUserGuide

Televisionoutputnotice...........113

Electronicemissionsnotices.........113

FederalCommunicationsCommission

DeclarationofConformity........113

Additionalregulatoryinformation.......115

AppendixC.WEEEandrecycling

information.............117

ImportantWEEEinformation.........117

Recyclinginformation............117

RecyclinginformationforBrazil........118

BatteryrecyclinginformationforTaiwan.....118

BatteryrecyclinginformationfortheEuropean

Union..................119

AppendixD.RestrictionofHazardous

SubstancesDirective(RoHS)....121

ChinaRoHS................121

TurkishRoHS...............121

UkraineRoHS...............121

IndiaRoHS................122

123

Index.................

©CopyrightLenovo2012iii

ivThinkCentreUserGuide

Importantsafetyinformation

CAUTION:

Beforeusingthismanual,besuretoreadandunderstandalltherelatedsafetyinformationforthis

product.RefertotheinformationinthissectionandthesafetyinformationintheSafety,Warranty,and

SetupGuidethatyoureceivedwiththisproduct.Readingandunderstandingthissafetyinformation

reducestheriskofpersonalinjuryanddamagetoyourproduct.

IfyounolongerhaveacopyoftheSafety,Warranty,andSetupGuide,youcanobtainaPortableDocument

Format(PDF)versionfromtheLenovo®SupportWebsiteathttp://support.lenovo.com.TheLenovoSupport

WebsitealsoprovidestheSafety,Warranty,andSetupGuideandthisUserGuideinadditionallanguages.

Serviceandupgrades

DonotattempttoserviceaproductyourselfunlessinstructedtodosobytheCustomerSupportCenteror

yourdocumentation.OnlyuseaServiceProviderwhoisapprovedtorepairyourparticularproduct.

Note:Somecomputerpartscanbeupgradedorreplacedbythecustomer.Upgradestypicallyare

referredtoasoptions.ReplacementpartsapprovedforcustomerinstallationarereferredtoasCustomer

ReplaceableUnits,orCRUs.Lenovoprovidesdocumentationwithinstructionswhenitisappropriatefor

customerstoinstalloptionsorreplaceCRUs.Youmustcloselyfollowallinstructionswheninstallingor

replacingparts.TheOffstateofapowerindicatordoesnotnecessarilymeanthatvoltagelevelsinsidea

productarezero.Beforeyouremovethecoversfromaproductequippedwithapowercord,alwaysmake

surethatthepoweristurnedoffandthattheproductisunpluggedfromanypowersource.Formore

informationonCRUs,refertoChapter5“Installingorreplacinghardware”onpage33.Ifyouhaveany

questionsorconcerns,contacttheCustomerSupportCenter.

Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the

followingwarningsarerequiredforyoursafety.

CAUTION:

Hazardousmovingparts.Keepngersandotherbodypartsaway.

CAUTION:

BeforereplacinganyCRUs,turnoffthecomputerandwaitthreetoveminutestoletthecomputer

coolbeforeopeningthecover.

Staticelectricityprevention

Staticelectricity,althoughharmlesstoyou,canseriouslydamagecomputercomponentsandoptions.

Improperhandlingofstatic-sensitivepartscancausedamagetothepart.Whenyouunpackanoption

©CopyrightLenovo2012v

orCRU,donotopenthestatic-protectivepackagecontainingthepartuntiltheinstructionsdirectyou

toinstallit.

WhenyouhandleoptionsorCRUs,orperformanyworkinsidethecomputer,takethefollowingprecautions

toavoidstatic-electricitydamage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlecomponentscarefully.Handleadapters,memorymodules,andothercircuitboardsbythe

edges.Nevertouchexposedcircuitry.

•Preventothersfromtouchingcomponents.

•Whenyouinstallastatic-sensitiveoptionorCRU,touchthestatic-protectivepackagecontainingthe

parttoametalexpansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwo

seconds.Thisreducesstaticelectricityinthepackageandyourbody.

•Whenpossible,removethestatic-sensitivepartfromthestatic-protectivepackagingandinstallthepart

withoutsettingitdown.Whenthisisnotpossible,placethestatic-protectivepackagingonasmooth,

levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Powercordsandpoweradapters

Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.

Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH05VV-F,3G,0.75mm2,orbetter.For

othercountries,thesuitabletypesshallbeusedaccordingly.

Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat

cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.

Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.

Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower

adapternearsinks,tubs,toilets,oronoorsthatarecleanedwithliquidcleansers.Liquidscancausea

shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan

causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,

whichcaneventuallyresultinoverheating.

Alwaysconnectpowercordsandsignalcablesinthecorrectorderandensurethatallpowercord

connectorsaresecurelyandcompletelypluggedintoreceptacles.

Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such

asdeformedplastic)attheacinputoranywhereonthepoweradapter.

Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor

overheatingorwherethepowercordappearstohavebeendamagedinanyway.

Extensioncordsandrelateddevices

Ensurethatextensioncords,surgeprotectors,uninterruptiblepowersupplies,andpowerstripsthatyouuse

areratedtohandletheelectricalrequirementsoftheproduct.Neveroverloadthesedevices.Ifpowerstrips

areused,theloadshouldnotexceedthepowerstripinputrating.Consultanelectricianformoreinformation

ifyouhavequestionsaboutpowerloads,powerrequirements,andinputratings.

viThinkCentreUserGuide

Plugsandoutlets

Ifareceptacle(poweroutlet)thatyouintendtousewithyourcomputerequipmentappearstobedamaged

orcorroded,donotusetheoutletuntilitisreplacedbyaqualiedelectrician.

Donotbendormodifytheplug.Iftheplugisdamaged,contactthemanufacturertoobtainareplacement.

Donotshareanelectricaloutletwithotherhomeorcommercialappliancesthatdrawlargeamountsof

electricity;otherwise,unstablevoltagemightdamageyourcomputer,data,orattacheddevices.

Someproductsareequippedwithathree-prongedplug.Thisplugtsonlyintoagroundedelectricaloutlet.

Thisisasafetyfeature.Donotdefeatthissafetyfeaturebytryingtoinsertitintoanon-groundedoutlet.If

youcannotinserttheplugintotheoutlet,contactanelectricianforanapprovedoutletadapterortoreplace

theoutletwithonethatenablesthissafetyfeature.Neveroverloadanelectricaloutlet.Theoverallsystem

loadshouldnotexceed80percentofthebranchcircuitrating.Consultanelectricianformoreinformation

ifyouhavequestionsaboutpowerloadsandbranchcircuitratings.

Besurethatthepoweroutletyouareusingisproperlywired,easilyaccessible,andlocatedclosetothe

equipment.Donotfullyextendpowercordsinawaythatwillstressthecords.

Besurethatthepoweroutletprovidesthecorrectvoltageandcurrentfortheproductyouareinstalling.

Carefullyconnectanddisconnecttheequipmentfromtheelectricaloutlet.

Externaldevices

DonotconnectordisconnectanyexternaldevicecablesotherthanUniversalSerialBus(USB)and1394

cableswhilethecomputerpowerison;otherwise,youmightdamageyourcomputer.Toavoidpossible

damagetoattacheddevices,waitatleastvesecondsafterthecomputerisshutdowntodisconnect

externaldevices.

Heatandproductventilation

Computers,poweradapters,andmanyaccessoriescangenerateheatwhenturnedonandwhenbatteries

arecharging.Alwaysfollowthesebasicprecautions:

•Donotleaveyourcomputer,poweradapter,oraccessoriesincontactwithyourlaporanypartofyour

bodyforanextendedperiodwhentheproductsarefunctioningorwhenthebatteryischarging.Your

computer,poweradapter,andmanyaccessoriesproducesomeheatduringnormaloperation.Extended

contactwiththebodycouldcausediscomfortor,potentially,askinburn.

•Donotchargethebatteryoroperateyourcomputer,poweradapter,oraccessoriesnearammable

materialsorinexplosiveenvironments.

•Ventilationslots,fans,andheatsinksareprovidedwiththeproductforsafety,comfort,andreliable

operation.Thesefeaturesmightinadvertentlybecomeblockedbyplacingtheproductonabed,sofa,

carpet,orotherexiblesurface.Neverblock,cover,ordisablethesefeatures.

Inspectyourdesktopcomputerfordustaccumulationatleastonceeverythreemonths.Beforeinspecting

yourcomputer,turnoffthepowerandunplugthecomputer'spowercordfromtheelectricaloutlet;then

removeanydustfromventsandperforationsinthebezel.Ifyounoticeexternaldustaccumulation,then

examineandremovedustfromtheinsideofthecomputerincludingheatsinkinletns,powersupplyvents,

andfans.Alwaysturnoffandunplugthecomputerbeforeopeningthecover.Ifpossible,avoidoperating

yourcomputerwithintwofeetofhigh-trafcareas.Ifyoumustoperateyourcomputerinornearahigh-trafc

area,inspectand,ifnecessary,cleanyourcomputermorefrequently.

©CopyrightLenovo2012vii

Foryoursafetyandtomaintainoptimumcomputerperformance,alwaysfollowthesebasicprecautions

withyourdesktopcomputer:

•Keepthecoverclosedwheneverthecomputerispluggedin.

•Regularlyinspecttheoutsideofthecomputerfordustaccumulation.

•Removedustfromventsandanyperforationsinthebezel.Morefrequentcleaningsmightberequiredfor

computersindustyorhigh-trafcareas.

•Donotrestrictorblockanyventilationopenings.

•Donotstoreoroperateyourcomputerinsidefurniture,asthismightincreasetheriskofoverheating.

•Airowtemperaturesintothecomputershouldnotexceed35°C(95°F).

•Donotinstallairltrationdevices.Theymayinterferewithpropercooling.

Operatingenvironment

Theoptimalenvironmentinwhichtouseyourcomputeris10°C-35°C(50°F-95°F)withhumidityranging

between35%and80%.Ifyourcomputerisstoredortransportedintemperatureslessthan10°C(50°F),

allowthecoldcomputertoriseslowlytoanoptimaloperatingtemperatureof10°C-35°C(50°F-95°F)before

use.Thisprocesscouldtaketwohoursinextremeconditions.Failuretoallowyourcomputertorisetoan

optimaloperatingtemperaturebeforeusecouldresultinirreparabledamagetoyourcomputer.

Ifpossible,placeyourcomputerinawell-ventilatedanddryareawithoutdirectexposuretosunshine.

Keepelectricalappliancessuchasanelectricfan,radio,high-poweredspeakers,airconditioner,and

microwaveovenawayfromyourcomputerbecausethestrongmagneticeldsgeneratedbythese

appliancescandamagethemonitoranddataontheharddiskdrive.

Donotplaceanybeveragesontopoforbesidethecomputerorotherattacheddevices.Ifliquidisspilledon

orinthecomputeroranattacheddevice,ashortcircuitorotherdamagemightoccur.

Donoteatorsmokeoveryourkeyboard.Particlesthatfallintoyourkeyboardcancausedamage.

Modemsafetyinformation

CAUTION:

Toreducetheriskofre,useonlyNo.26AWGorlarger(forexample,No.24AWG)telecommunication

linecordlistedbyUnderwritersLaboratories(UL)orcertiedbytheCanadianStandardsAssociation

(CSA).

Toreducetheriskofre,electricalshock,orinjurywhenusingtelephoneequipment,alwaysfollowbasic

safetyprecautions,suchas:

•Neverinstalltelephonewiringduringalightningstorm.

•Neverinstalltelephonejacksinwetlocationsunlessthejackisspecicallydesignedforwetlocations.

•Nevertouchuninsulatedtelephonewiresorterminalsunlessthetelephonelinehasbeendisconnectedat

thenetworkinterface.

•Usecautionwheninstallingormodifyingtelephonelines.

•Avoidusingatelephone(otherthanacordlesstype)duringanelectricalstorm.Theremaybearemote

riskofelectricshockfromlightning.

•Donotusethetelephonetoreportagasleakinthevicinityoftheleak.

viiiThinkCentreUserGuide

Lasercompliancestatement

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are

installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto

hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein

mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical

instruments,andavoiddirectexposuretothebeam.

Powersupplystatement

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabelattached.

Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwithoneoftheseparts,

contactaservicetechnician.

Cleaningandmaintenance

Keepyourcomputerandworkspaceclean.Shutdownthecomputerandthendisconnectthepower

cordbeforecleaningthecomputer.Donotsprayanyliquiddetergentdirectlyonthecomputeroruse

anydetergentcontainingammablematerialtocleanthecomputer.Spraythedetergentonasoftcloth

andthenwipethecomputersurfaces.

©CopyrightLenovo2012ix

xThinkCentreUserGuide

Chapter1.Productoverview

Thischapterprovidesinformationaboutthecomputerfeatures,specications,softwareprogramsprovided

byLenovo,andlocationsofconnectors,components,partsonthesystemboard,andinternaldrives.

Features

Thissectionintroducesthecomputerfeatures.Theinformationcoversavarietyofmodels.

Toviewtheinformationaboutyourspecicmodel,dooneofthefollowing:

•GointotheSetupUtilityprogrambyfollowingtheinstructionsinChapter7“UsingtheSetupUtility

program”onpage73.Then,selectMain➙SystemSummarytoviewtheinformation.

•OntheMicrosoft®Windows®7operationsystem,clickStart,right-clickComputer,andselectProperties

toviewtheinformation.

•OntheWindows8operatingsystem,moveyourcursortothetop-rightorbottom-rightcornerofthe

screentodisplaythecharms.ThenclickSettings➙PCinfotoviewtheinformation.

Microprocessor

Yourcomputercomeswithoneofthefollowingmicroprocessors(internalcachesizevariesbymodeltype):

•Intel®Core™i3microprocessor

•IntelCorei5microprocessor

•IntelCorei7microprocessor

•IntelCeleron®microprocessor

•IntelPentium®microprocessor

Memory

Yourcomputersupportsuptotwodoubledatarate3unbuffereddualinlinememorymodules(DDR3

UDIMMs).

Internaldrives

•Opticaldrive:DVD-ROMorDVD-R(optional)

•SerialAdvancedTechnologyAttachment(SATA)harddiskdrive

Videosubsystem

•IntegratedgraphicsforaVideoGraphicsArray(VGA)connectorandaDigitalVideoInterface(DVI)

connector

•PeripheralComponentInterconnect(PCI)Expressx16graphicscardslotonthesystemboardfora

discretegraphicscard

Audiosubsystem

•Integratedhigh-denition(HD)audio

•Audioline-inconnector,audioline-outconnector,andmicrophoneconnectorontherearpanel

•Microphoneconnectorandheadphoneconnectoronthefrontpanel

•Internalspeaker(installedinsomemodels)

©CopyrightLenovo20121

Connectivity

•100/1000MbpsintegratedEthernetcontroller

•PCIFaxmodem(somemodels)

Systemmanagementfeatures

•Abilitytostorepower-onself-test(POST)hardwaretestresults

•DesktopManagementInterface(DMI)

DesktopManagementInterfaceprovidesacommonpathforuserstoaccessinformationaboutall

aspectsofacomputer,includingprocessortype,installationdate,attachedprintersandotherperipherals,

powersources,andmaintenancehistory.

•ErPcompliancemode

Theenergy-relatedproductsdirective(ErP)compliancemodereducestheconsumptionofelectricity

whenyourcomputerisinstandbyoroffmode.Formoreinformation,see“EnablingErPcompliance

mode”onpage76.

•IntelStandardManageability

IntelStandardManageabilityishardwareandrmwaretechnologythatbuildscertainfunctionality

intocomputersinordertomakethemeasierandlessexpensiveforbusinessestomonitor,maintain,

update,upgrade,andrepair.

•IntelMatrixStorageManager

IntelMatrixStorageManagerisadevicedriverthatprovidessupportforSATARAID5arraysandSATA

RAID10arraysonspecicIntelchipsetsystemboardstoenhanceharddiskperformance.

•PrebootExecutionEnvironment(PXE)

ThePrebootExecutionEnvironmentisanenvironmenttostartcomputersusinganetworkinterface

independentofdatastoragedevices(suchastheharddiskdrive)orinstalledoperatingsystems.

•SystemManagement(SM)BasicInput/OutputSystem(BIOS)andSMsoftware

TheSMBIOSspecicationdenesdatastructuresandaccessmethodsinaBIOSthatallowsauseror

applicationtostoreandretrieveinformationspecicaboutthecomputerinquestion.

•WakeonLAN

WakeonLANisanEthernetcomputernetworkingstandardthatallowsacomputertobeturnedon

orwokenupbyanetworkmessage.Themessageisusuallysentbyaprogramrunningonanother

computeronthesamelocalareanetwork.

•WakeonRing

WakeonRing,sometimesreferredtoasWakeonModem,isaspecicationthatallowssupported

computersanddevicestoresumefromsleeporhibernationmode.

•WindowsManagementInstrumentation(WMI)

WindowsManagementInstrumentationisasetofextensionstotheWindowsDriverModel.Itprovidesan

operatingsysteminterfacethroughwhichinstrumentedcomponentsprovideinformationandnotication.

2ThinkCentreUserGuide

Input/Output(I/O)features

•OneEthernetconnector

•OneDVImonitorconnector

•Oneoptional9-pinserialport

•OneVGAmonitorconnector

•SixUniversalSerialBus(USB)connectors(twoonthefrontpanelandfourontherearpanel)

•Threeaudioconnectorsontherearpanel(audioline-inconnector,audioline-outconnector,and

microphoneconnector)

•Twoaudioconnectorsonthefrontpanel(microphoneconnectorandheadphoneconnector)

Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”on

page10and“Locatingconnectorsontherearofyourcomputer”onpage11.

Expansion

•Oneopticaldrivebay

•Oneslimcardreaderdrivebay

•OnePCIExpressx16graphicscardslot

•Twoharddiskdrivebays(onestandardandoneoptional)

•TwoPCIExpressx1cardslots

Powersupply

Yourcomputercomeswithoneofthefollowingpowersupplies:

•180-wattpowersupplywithamanualvoltage-selectionswitch

•280-wattautomaticvoltage-sensingpowersupply

Securityfeatures

•ComputraceAgentsoftwareembeddedinrmware

•Abilitytoenableordisableadevice

•AbilitytoenableanddisableUSBconnectorsindividually

•Power-onpassword(POP),administratorpassword,andharddiskdrivepasswordtodeterunauthorized

useofyourcomputer

•Startupsequencecontrol

•Startupwithoutkeyboardormouse

•Supportforanintegratedcablelock(Kensingtonlock)

•Supportforapadlock

Formoreinformation,seeChapter4“Security”onpage27.

Preinstalledsoftwareprograms

Yourcomputerispreinstalledwithsoftwareprogramstohelpyouworkmoreeasilyandsecurely.Formore

information,see“Lenovoprograms”onpage5.

Preinstalledoperatingsystem

Yourcomputerispreinstalledwithoneofthefollowingoperatingsystems:

Chapter1.Productoverview3

•MicrosoftWindows7operatingsystem

•MicrosoftWindows8operatingsystem

Operatingsystem(s),certiedortestedforcompatibility1(variesbymodeltype)

•Linux®

•MicrosoftWindowsXPProfessionalSP3

1.Theoperatingsystem(s)listedherearebeingcertiedortestedforcompatibilityatthetimethispublicationgoesto

press.AdditionaloperatingsystemsmightbeidentiedbyLenovoascompatiblewithyourcomputerfollowingthe

publicationofthismanual.Thislistissubjecttochange.Todetermineifanoperatingsystemhasbeencertiedor

testedforcompatibility,checktheWebsiteoftheoperatingsystemvendor.

4ThinkCentreUserGuide

Specications

Thissectionliststhephysicalspecicationsforyourcomputer.

Dimensions

Width:160mm(6.3inches)

Height:355mm(14inches)

Depth:355mm(14inches)

Weight

Maximumcongurationasshipped:7.5kg(16.5lb)(withoutpackage)

Maximumcongurationasshipped:10.5kg(23.1lb)(withpackage)

Environment

•Airtemperature:

Operating:10°Cto35°C(50°Fto95°F)

Non-operating:-40°Cto60°C(-40°Fto140°F)

Non-operating:-10°Cto60°C(14°Fto140°F)(withoutpackage)

•Humidity:

Operating:20%to80%(non-condensing)

Non-operating:20%to90%(non-condensing)

•Altitude:

Operating:-50to10000ft(-15.2to3048m)

Non-operating:-50to35000ft(-15.2to10668m)

Electricalinput

•Inputvoltage:

–Lowrange:

Minimum:100Vac

Maximum:127Vac

Inputfrequencyrange:50to60Hz

Voltage-selectionswitchsetting:115Vac

–Highrange:

Minimum:200Vac

Maximum:240Vac

Inputfrequencyrange:50to60Hz

Voltage-selectionswitchsetting:230Vac

Lenovoprograms

YourcomputercomeswithLenovoprogramstohelpyouworkmoreeasilyandsecurely.Dependingon

theWindowsoperatingsystempreinstalled,theprogramsmightvary.

AccessingLenovoprogramsontheWindows7operatingsystem

OntheWindows7operatingsystem,youcanaccessLenovoprogramsfromeithertheLenovo

ThinkVantage®ToolsprogramorfromControlPanel.

Chapter1.Productoverview5

AccessingLenovoprogramsfromtheLenovoThinkVantageToolsprogram

ToaccessLenovoprogramsfromtheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙

LenovoThinkVantageTools.Thendouble-clickaprogramicontoaccesstheprogram.

Note:IfaprogramiconintheLenovoThinkVantageToolsprogramnavigationwindowisdimmed,it

indicatesthatyouneedtoinstalltheprogrammanually.Toinstalltheprogrammanually,double-clickthe

programicon.Then,followtheinstructionsonthescreen.Whentheinstallationprocesscompletes,the

programiconwillbeactivated.

Table1.ProgramsintheLenovoThinkVantageToolsprogram

ProgramIconname

CommunicationsUtilityWebConferencing

FingerprintSoftwareFingerprintReader

LenovoSolutionCenterSystemHealthandDiagnostics

PasswordManagerPasswordVault

PowerManagerPowerControls

RecoveryMediaFactoryRecoveryDisks

RescueandRecovery®EnhancedBackupandRestore

SimpleTapSimpleTap

SystemUpdateUpdateandDrivers

ViewManagementUtilityScreenLayout

Note:Dependingonyourcomputermodel,someoftheprogramsmightnotbeavailable.

AccessingLenovoprogramsfromControlPanel

ToaccessLenovoprogramsfromControlPanel,clickStart➙ControlPanel.Thendependingonthe

programyouwanttoaccess,clickthecorrespondingsectionandthenclickthecorrespondinggreentext.

Note:IfyoudonotndtheprogramyouneedinControlPanel,opentheLenovoThinkVantageTools

programnavigationwindowanddouble-clickthedimmedicontoinstalltheprogramyouneed.Then,

followtheinstructionsonthescreen.Whentheinstallationprocesscompletes,theprogramiconwillbe

activated,andyoucanndtheprograminControlPanel.

TheprogramsandthecorrespondingsectionsandgreentextsinControlPanelarelistedinthefollowing

table.

Table2.ProgramsinControlPanel

ProgramControlPanelsectionGreentextinControlPanel

CommunicationsUtilityHardwareandSoundLenovo-WebConferencing

FingerprintSoftwareSystemandSecurity

HardwareandSound

Lenovo-FingerprintReader

LenovoSolutionCenterSystemandSecurityLenovo-SystemHealthand

Diagnostics

PasswordManagerSystemandSecurity

UserAccountsandFamilySafety

Lenovo-PasswordVault

PowerManagerHardwareandSound

SystemandSecurity

Lenovo-PowerControls

6ThinkCentreUserGuide

Table2.ProgramsinControlPanel(continued)

ProgramControlPanelsectionGreentextinControlPanel

RecoveryMediaSystemandSecurityLenovo-FactoryRecoveryDisks

RescueandRecoverySystemandSecurityLenovo-EnhancedBackupand

Restore

SimpleTapProgramsLenovo-SimpleTap

SystemUpdateSystemandSecurityLenovo-UpdateandDrivers

ViewManagementUtilitySystemandSecurityLenovoViewManagementUtility

Note:Dependingonyourcomputermodel,someoftheprogramsmightnotbeavailable.

AccessingLenovoprogramsontheWindows8operatingsystem

IfyourcomputerispreinstalledwiththeWindows8operatingsystem,youcanaccessLenovoprogramsby

doingeitherofthefollowing:

•ClicktheLenovoQuickLaunchiconfromthetaskbar.Alistofprogramsisdisplayed.Double-clicka

Lenovoprogramtolaunchit.Ifadesiredprogramisnotinthelist,clicktheplusicon+.

•PresstheWindowskeytogototheStartscreen.ClickaLenovoprogramtolaunchit.Ifyoucannotnd

theprogramyouneed,movethepointertothebottom-rightcornerofthescreentodisplaythecharms.

ThenclicktheSearchcharmtosearchforthedesiredprogram.

YourcomputersupportsthefollowingLenovoprograms:

•FingerprintSoftware

•LenovoCompanion

•LenovoSettings

•LenovoSolutionCenter

•LenovoQuickLaunch

•LenovoSupport

•PasswordManager

•SystemUpdate

AnintroductiontoLenovoprograms

ThistopicprovidesabriefintroductiontosomeLenovoprograms.

Note:Dependingonyourcomputermodel,someoftheprogramsmightnotbeavailable.

•CommunicationsUtility

TheCommunicationsUtilityprogramprovidesacentrallocationforintegratedcameraandmicrophone

settings.ItcontrolsadvancedsettingsfortheintegratedmicrophoneandcameratooptimizeWeb

conferencingandVoiceoverIP(VOIP)experience.

•FingerprintSoftware

Theintegratedngerprintreaderprovidedonsomekeyboardsenablesyoutoenrollyourngerprint

andassociateitwithyourpower-onpassword,harddiskpassword,andWindowspassword.Asa

result,ngerprintauthenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.A

ngerprintreaderkeyboardisavailablewithselectcomputersorcanbepurchasedforcomputersthat

supportthisoption.

•LenovoCloudStorage

Chapter1.Productoverview7

TheLenovoCloudStorageprogramisacloudstoragesolutionthatenablesyoutostoreyourles,such

asdocumentsandpictures,onaserver.YoucanaccessthestoredlesthroughtheInternetfrom

differentdevicessuchaspersonalcomputers,smartphones,ortablets.Formoreinformationaboutthe

LenovoCloudStorageprogram,gotohttp://www.lenovo.com/cloud.

•LenovoCompanion

ThroughtheLenovoCompanionprogram,youcangettheinformationabouttheaccessoriesforyour

computer,viewbolgsandarticlesaboutyourcomputer,andcheckforotherrecommendedprograms.

•LenovoSettings

UsetheLenovoSettingsprogramtoenhanceyourcomputingexperiencebyturningyourcomputerintoa

portablehotspot,conguringcameraandaudiosettings,optimizingyourpowerplansettings,and

creatingandmanagingmultiplenetworkproles.

•LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

•LenovoQuickLaunch

TheLenovoQuickLaunchprogramprovidesyouwithquickaccesstoprogramsinstalledonyour

computer,includingLenovoprograms,Microsoftprograms,andotherthirdpartyprograms.

•LenovoSupport

TheLenovoSupportprogramenablesyoutoregisteryourcomputerwithLenovo,checkthecomputer

healthconditionandbatterystatus,downloadandviewusermanualsforyourcomputer,getthewarranty

informationofyourcomputer,andexplorehelpandsupportinformation.

•LenovoThinkVantageTools

TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy

accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

•LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeaturesofLenovoandguides

youthroughafewimportantsetuptaskstohelpyoumakethemostofyourcomputer.

•PasswordManager

ThePasswordManagerprogramautomaticallycapturesandllsinauthenticationinformationfor

WindowsprogramsandWebsites.

•PowerManager

ThePowerManagerprogramprovidesconvenient,exible,andcompletepowermanagementforyour

computer.Itenablesyoutoadjustyourcomputerpowersettingstoachievethebestbalancebetween

performanceandpowersaving.

•RecoveryMedia

TheRecoveryMediaprogramenablesyoutorestorethecontentsoftheharddiskdrivetothefactory

defaultsettings.

•RescueandRecovery

TheRescueandRecoveryprogramisaone-buttonrecoveryandrestoresolutionthatincludesasetof

self-recoverytoolstohelpyoudiagnosecomputerproblems,gethelp,andrecoverfromsystemcrashes,

evenifyoucannotstarttheWindowsoperatingsystem.

•SimpleTap

TheSimpleTapprogramprovidesyouwithaquickwaytocustomizesomebasiccomputersettingssuch

asmutingthespeakers,adjustingthevolume,lockingthecomputeroperatingsystem,launchinga

8ThinkCentreUserGuide

program,openingaWebpage,openingale,andsoon.YoualsocanusetheSimpleTapprogramto

accesstheLenovoAppShop,fromwhichyoucandownloadvariousapplicationsandcomputersoftware.

TostarttheSimpleTapprograminaquickway,doanyofthefollowing:

–ClicktheredSimpleTaplaunchpointonthedesktop.Theredlaunchpointisavailableonthedesktop

afteryouhavelaunchedtheSimpleTapprogramforthersttime.

–PresstheblueThinkVantagebuttonifyourkeyboardhasone.

Note:TheSimpleTapprogramisonlyavailableoncertainmodelspreinstalledwiththeWindows7

operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeSimpleTapprogram,youcan

downloaditfromhttp://www.lenovo.com/support.

•SystemUpdate

TheSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-datebydownloading

andinstallingsoftwareupdatepackages(Lenovoprograms,devicedrivers,UEFIBIOSupdates,and

otherthirdpartyprograms).

•ViewManagementUtility

TheViewManagementUtilityprogramenablesyoutoeasilyorganizeyouropenwindows.Itdividesyour

screenintomultiplepartsandthenresizesandpositionsopenwindowsintodifferentpartstomakethe

bestuseofyourdesktop.Theprogramalsoisabletoworkacrossmultiplemonitorstoimproveyour

productivity.

Locations

Thissectionprovidesinformationtohelpyoulocatetheconnectorsonthefrontandrearofyourcomputer,

partsonthesystemboard,andcomponentsandinternaldrivesinyourcomputer.

Chapter1.Productoverview9

Locatingconnectors,controls,andindicatorsonthefrontofyour

computer

Figure1“Frontconnector,control,andindicatorlocations”onpage10showsthelocationsofthe

connectors,controls,andindicatorsonthefrontofyourcomputer.

Figure1.Frontconnector,control,andindicatorlocations

1Harddiskdriveactivityindicator5USBconnector(USBport1)

2Powerindicator6Headphoneconnector

3Powerswitch7Microphoneconnector

4Opticaldriveeject/closebutton8USBconnector(USBport2)

10ThinkCentreUserGuide

Locatingconnectorsontherearofyourcomputer

Figure2“Rearconnectorlocations”onpage11showsthelocationsoftheconnectorsontherearofyour

computer.Someconnectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewhereto

connectthecablesonyourcomputer.

Figure2.Rearconnectorlocations

1Voltage-selectionswitch(availableonsome

models)

9PCIExpressx16graphicscardslot

2Powercordconnector10PCIExpressx1cardslots(2)

3DVImonitorconnector11Integratedcablelock(Kingstonlock)slot

4VGAmonitorconnector12Padlockloop

5USBconnectors(USBports3to6)13Optionalserialport

6Microphoneconnector14Ethernetconnector

7Audioline-outconnector15Optionalserialport

8Audioline-inconnector

ConnectorDescription

Audioline-inconnectorUsedtoreceiveaudiosignalsfromanexternalaudiodevice,suchasastereo

system.Whenyouattachanexternalaudiodevice,acableisconnectedbetween

theaudioline-outconnectorofthedeviceandtheaudioline-inconnectorofthe

computer.

Audioline-outconnectorUsedtosendaudiosignalsfromthecomputertoexternaldevices,suchaspowered

stereospeakers(speakerswithbuilt-inampliers),headphones,multimedia

keyboards,ortheaudioline-inconnectoronastereosystemorotherexternal

recordingdevice.

DVImonitorconnectorUsedtoattachaDVImonitororotherdevicesthatuseaDVImonitorconnector.

Chapter1.Productoverview11

ConnectorDescription

EthernetconnectorUsedtoattachanEthernetcableforalocalareanetwork(LAN).

Note:TooperatethecomputerwithinFCCClassBlimits,useaCategory5Ethernet

cable.

MicrophoneconnectorUsedtoattachamicrophonetoyourcomputerwhenyouwanttorecordsoundorif

youusespeech-recognitionsoftware.

SerialportUsedtoattachanexternalmodem,aserialprinter,orotherdevicesthatusea

9-pinserialport.

USBconnectorUsedtoattachadevicethatrequiresaUSBconnector,suchasaUSBkeyboard,a

USBmouse,aUSBscanner,oraUSBprinter.IfyouhavemorethaneightUSB

devices,youcanpurchaseaUSBhub,whichyoucanusetoconnectadditional

USBdevices.

VGAmonitorconnectorUsedtoattachaVGAmonitororotherdevicesthatuseaVGAmonitorconnector.

Locatingcomponents

Figure3“Componentlocations”onpage12showsthelocationsofthevariouscomponentsinyour

computer.Toremovethecomputercover,see“Removingthecomputercover”onpage34.

Figure3.Componentlocations

1Heatsinkandfanassembly5PCIcard(installedinsomemodels)

2Memorymodules(2)6PCIExpressx16graphicscardslot

3Frontbezel7Systemboard

4Harddiskdrive8Powersupplyassembly

12ThinkCentreUserGuide

Locatingpartsonthesystemboard

Figure4“Systemboardpartlocations”onpage13showsthelocationsofthepartsonthesystemboard.

Figure4.Systemboardpartlocations

14-pinpowerconnector12ClearCMOS(ComplementaryMetalOxideSemiconductor)

/Recoveryjumper

2Microprocessor13FrontUSBconnector2(forconnectinganadditionalUSB

device)

3Microprocessorfanconnector14FrontUSBconnector3(forconnectinganadditionalUSB

device)

4Memoryslot1(DIMM1)15Battery

5Memoryslot2(DIMM2)16Serial(COM2)connector

6Thermalsensorconnector17Frontaudioconnector

724-pinpowerconnector18Internalspeakerconnector

8Powerfanconnector19PCIExpressx1cardslots(2)

9SATAconnectors(3)20PCIExpressx16graphicscardslot

10Frontpanelconnector(forconnectingLED

indicatorsandthepowerswitch)

21Systemfanconnector

11FrontUSBconnector1(forconnectingUSB

ports1and2onthefrontbezel)

Chapter1.Productoverview13

Locatinginternaldrives

Internaldrivesaredevicesthatyourcomputerusestoreadandstoredata.Youcanadddrivestoyour

computertoincreasestoragecapacityandenableyourcomputertoreadothertypesofmedia.Internal

drivesareinstalledinbays.Inthismanual,thebaysarereferredtoasbay1,bay2,andsoon.

Wheninstallingorreplacinganinternaldrive,itisimportanttonotethetypeandsizeofthedrivethatyou

caninstallorreplaceineachbayandcorrectlyconnectthecablestothedriveinstalled.Refertothe

appropriatesectionin“Installingorreplacinghardware”onpage33forinstructionsonhowtoinstallor

replaceinternaldrivesforyourcomputer.

Figure5“Drivebaylocations”onpage14showsthelocationsofthedrivebays.

Figure5.Drivebaylocations

1Bay1-Opticaldrivebay(withanopticaldriveinstalledonsomemodels)

2Bay2-Slimcardreaderdrivebay

3Bay3-Primaryharddiskdrivebay(witha3.5-inchSATAharddiskdriveinstalled)

4Bay4-Secondaryharddiskdrivebay

14ThinkCentreUserGuide

Machinetypeandmodellabel

Themachinetypeandmodellabelidentiesyourcomputer.WhenyoucontactLenovoforhelp,themachine

typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.

Thefollowingisasampleofthemachinetypeandmodellabel.

Figure6.Machinetypeandmodellabel

Chapter1.Productoverview15

16ThinkCentreUserGuide

Chapter2.Usingyourcomputer

Thischapterprovidesinformationonusingsomeofthecomputercomponents.

Frequentlyaskedquestions

Thefollowingareafewtipsthatwillhelpyouoptimizetheuseofyourcomputer.

CanIgetmyuserguideinanotherlanguage?

TheuserguideisavailableinvariouslanguagesontheLenovoSupportWebsiteat:

http://www.lenovo.com/ThinkCentreUserGuides

Wherearemyrecoverydiscs?

Lenovoprovidesaprogramthatenablesyoutocreaterecoverydiscs.Fordetailsaboutcreatingrecovery

discs,see“Creatingrecoverymedia”onpage66.

Additionally,incaseofaharddiskfailure,youcanorderProductRecoverydiscsfromtheLenovoCustomer

SupportCenter.ForinformationaboutcontactingtheCustomerSupportCenter,seeChapter11“Getting

information,help,andservice”onpage107.BeforeusingtheProductRecoverydiscs,refertothe

documentationthatcomeswiththediscs.

Attention:AProductRecoverydiscpackagemightcontainmultiplediscs.Makesureyouhaveallofthe

discsreadybeforestartingtherecoveryprocess.Duringtherecoveryprocess,youmightbeprompted

tochangediscs.

WherecanIndhelpabouttheWindowsoperatingsystem?

TheWindowsHelpandSupportinformationsystemprovidesyouwithdetailedinformationaboutusingthe

Windowsoperatingsystemtohelpyougetthemostofyourcomputer.ToaccesstheWindowsHelpand

Supportinformationsystem,dooneofthefollowing:

•OntheWindows7operatingsystem,clickStart➙HelpandSupport.

•OntheWindows8operatingsystem,moveyourcursortothetop-rightorbottom-rightcornerofthe

screentodisplaythecharms.ThenclickSettings➙Help.

AccessingControlPanelontheWindows8operatingsystem

OntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.To

accessControlPanelontheWindows8operatingsystem,dooneofthefollowing:

•Fromthedesktop

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.

2.ClickSettings.

3.ClickControlPanel.

•FromtheStartscreen

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.

2.ClickSearch.

3.OntheAppsscreen,scrolltotherightside,andclickControlPanelintheWindowsSystemsection.

©CopyrightLenovo201217

Usingthekeyboard

Dependingonyourmodel,yourcomputercomeswitheitherastandardkeyboardorangerprintreader

keyboard.TheMicrosoftWindowsshortcutkeysareprovidedonbothkeyboardtypes.

Thissectionprovidesinformationaboutthefollowingtopics:

•“UsingWindowsshortcutkeys”onpage18

•“Usingangerprintreader”onpage18

UsingWindowsshortcutkeys

Boththestandardkeyboardandthengerprintreaderkeyboardprovidethreekeysyoucanusewithyour

MicrosoftWindowsoperatingsystem.

•ThetwoWindowslogokeysarelocatedbesidetheAltkeyoneithersideofthespacebar.Theyfeature

theWindowslogo.OntheWindows7operatingsystem,presstheWindowskeytoopentheStartmenu.

OntheWindows8operatingsystem,presstheWindowskeytoswitchbetweenthecurrentworkspace

andtheStartscreen.ThestyleoftheWindowslogovariesdependingonthekeyboardtype.

•Thecontext-menukeyislocatednexttotheCtrlkeyontherightsideoftheSpacebar.Pressingthe

context-menukeyopensthecontextmenufortheactiveprogram,icon,orobject.

Note:YoucanusethemouseortheUpandDownarrowkeystohighlightmenuselections.OntheWindows

7operatingsystem,youcanclosetheStartmenuorthecontextmenubyclickingthemouseorpressingEsc.

UsingtheblueThinkVantagebutton

SomekeyboardshaveablueThinkVantagebuttonthatyoucanusetoopenacomprehensiveon-boardhelp

andinformationcenterfromLenovo.PressingtheblueThinkVantagebuttonopenstheSimpleTapprogram

ontheWindows7operatingsystemortheLenovoPCDeviceExperienceprogramontheWindows8

operatingsystem.

Usingangerprintreader

Somecomputersmightcomewithakeyboardthathasangerprintreader.Formoreinformationaboutthe

ngerprintreader,see“AnintroductiontoLenovoprograms”onpage7.

ToopentheThinkVantageFingerprintSoftwareprogramandusethengerprintreader,see“Lenovo

programs”onpage5.

Followtheinstructionsonthescreen.Foradditionalinformation,refertotheThinkVantageFingerprint

Softwarehelpsystem.

18ThinkCentreUserGuide

Usingthewheelmouse

Thewheelmousehasthefollowingcontrols:

1PrimarymousebuttonUsethisbuttontoselectorstartaprogramormenuitem.

2WheelUsethewheeltocontrolthescrollingactionofthemouse.Thedirectioninwhichyou

rotatethewheelcontrolsthedirectionofthescrollingaction.

3SecondarymousebuttonUsethisbuttontodisplayamenufortheactiveprogram,icon,orobject.

Youcanswitchthefunctionoftheprimaryandsecondarymousebuttonsandchangeotherdefaultbehavior

throughthemousepropertiesfunctionintheWindowsControlPanel.

Adjustingaudio

Soundisanimportantpartofthecomputerexperience.Yourcomputerhasadigitalaudiocontrollerbuilt

intothesystemboard.Somemodelsalsohaveahigh-performanceaudioadapterinstalledinoneofthePCI

cardslots.

Aboutyourcomputeraudio

Ifafactory-installed,high-performanceaudioadapterisinstalledinyourcomputer,thesystem-board

audioconnectorsontherearofthecomputeraretypicallydisabled;usetheconnectorsprovidedonthe

audioadapter.

Eachaudiosolutionprovidesatleastthreeaudioconnectors:audioline-inconnector,audioline-out

connector,andMicrophoneconnector.Onsomemodels,afourthconnectorisprovidedfortheattachment

ofunpoweredstereospeakers(speakersthatdonotrequireanacpowersource).Theaudioadapter

providesyouwiththeabilitytorecordandplaybacksoundandmusic,aswellastoenjoysoundwith

multimediaapplicationsandworkwithspeech-recognitionsoftware.

Optionally,youcanconnectasetofpoweredstereospeakerstotheaudioline-outconnectortoenjoy

bettersoundwithmultimediaapplications.

Settingthevolumefromthedesktop

Thedesktopvolumecontrolisaccessiblethroughthevolumeiconinthetaskbar,whichislocatedatthe

bottom-rightcorneroftheWindowsdesktop.Clickthevolumeiconandmovethesliderupordownto

controlthevolume,orclicktheMuteicontoturntheaudiooff.Ifthevolumeiconisnotinthetaskbar,see

“Addingthevolumeicontothetaskbar”onpage19.

Addingthevolumeicontothetaskbar

ToaddthevolumeicontothetaskbarontheWindows7operatingsystem,dothefollowing:

Chapter2.Usingyourcomputer19

1.FromtheWindowsdesktop,clickStart➙ControlPanel➙AppearanceandPersonalization.

2.IntheTaskbarandStartMenusection,clickCustomizeiconsonthetaskbar.

3.ClickTurnsystemiconsonoroffandchangethevolumebehaviorsfromOfftoOn.

4.ClickOKtosavethenewsettings.

ToaddthevolumeicontothetaskbarontheWindows8operatingsystem,dothefollowing:

1.OpenControlPanel,andclickAppearanceandPersonalization.

2.IntheTaskbarsection,clickCustomizeiconsonthetaskbar.

3.ClickTurnsystemiconsonoroffandchangethevolumebehaviorsfromOfftoOn.

4.ClickOKtosavethenewsettings.

SettingthevolumefromControlPanel

YoucansetthecomputervolumefromControlPanel.TosetthecomputervolumefromControlPanel,

dothefollowing:

1.OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound.Onthe

Windows8operatingsystem,openControlPanel,andclickHardwareandSound.

2.IntheSoundsection,clickAdjustsystemvolume.

3.Movetheslidersupordowntoraiseorlowerthevolumeofyourcomputer.

UsingCDsandDVDs

YourcomputermighthaveaDVDROMdriveorrecordableDVDdriveinstalled.DVDdrivesuse

industry-standard,12cm(4.75-inch)CDmediaorDVDmedia.IfyourcomputercomeswithaDVDdrive,

thedrivecanreadDVD-ROMdiscs,DVD-Rdiscs,DVD-RAMdiscs,DVD-RWdiscs,andalltypesofCDs,

suchasCD-ROMdiscs,CD-RWdiscs,CD-Rdiscs,andaudioCDs.IfyouhavearecordableDVDdrive,

itcanalsorecordonDVD-Rdiscs,DVD-RWdiscs,typeIIDVD-RAMdiscs,CD-RWstandardandhigh

speeddiscs,andCD-Rdiscs.

FollowtheseguidelineswhenusingtheDVDdrive:

•Donotplacethecomputerinalocationwherethedriveisexposedtothefollowing:

–Hightemperature

–Highhumidity

–Excessivedust

–Excessivevibrationorsuddenshock

–Aninclinedsurface

–Directsunlight

•DonotinsertanyobjectotherthanaCDorDVDintothedrive.

•Beforemovingthecomputer,removetheCDorDVDfromthedrive.

HandlingandstoringCDandDVDmedia

CDandDVDmediaaredurableandreliable,buttheydorequiresomecareandspecialhandling.When

handlingandstoringaCDorDVD,followtheseguidelines:

•Holdthediscbyitsedges.Donottouchthesurfaceofthesidethatisnotlabeled.

•Toremovedustorngerprints,wipethediscwithaclean,softclothfromthecentertotheoutside.Wiping

thediscinacirculardirectionmightcauselossofdata.

20ThinkCentreUserGuide

•Donotwriteorstickpaperonthedisc.

•Donotscratchormarkthedisc.

•Donotplaceorstorethediscindirectsunlight.

•Donotusebenzene,thinners,orothercleanerstocleanthedisc.

•Donotdroporbendthedisc.

•Donotinsertdamageddiscsintothedrive.Warped,scratched,ordirtydiscscandamagethedrive.

PlayingaCDorDVD

IfyourcomputercomeswithaDVDdrive,youcanlistentoaudioCDsorwatchDVDmovies.Toplaya

CDorDVD,dothefollowing:

1.PresstheEject/LoadbuttonontheDVDdrivetoopenthetray.

2.Withthetrayfullyextended,inserttheCDorDVDintothetray.SomeDVDdriveshaveasnaphubinthe

centerofthetray.Ifyourdrivehasasnaphub,supportthetraywithonehandandthenpushonthe

centeroftheCDorDVDuntilitsnapsintoplace.

3.PresstheEject/Loadbuttonagainorgentlypushthetrayforwardtoclosethetray.TheCDorDVD

playerprogramstartsautomatically.Foradditionalinformation,refertotheCDorDVDplayerprogram

helpsystem.

ToremoveaCDorDVDfromtheDVDdrive,dothefollowing:

1.Withthecomputeron,presstheEject/Loadbutton.Whenthetrayslidesoutautomatically,carefully

removethedisc.

2.ClosethetraybypressingtheEject/Loadbuttonorbygentlypushingthetrayforward.

Note:IfthetraydoesnotslideoutofthedrivewhenyoupresstheEject/Loadbutton,insertastraightened

paperclipintotheemergency-ejectholelocatedonthefrontoftheDVDdrive.Besurethedriveispowered

offwhenusingtheemergencyeject.UsetheEject/Loadbuttoninsteadoftheemergencyejectexcept

inanemergency.

RecordingaCDorDVD

IfyourcomputercomeswitharecordableDVDdrive,youcanusethedrivetorecordCDsorDVDs.

TorecordaCDorDVD,dooneofthefollowing:

•OntheWindows7operatingsystem,youhaveeithertheCorelDVDMovieFactoryLenovoEditionprogram

orthePower2Goprograminstalledonyourcomputer.

–ToruntheCorelDVDMovieFactoryLenovoEditionprogram,clickStart➙AllPrograms➙Corel

DVDMovieFactoryLenovoEdition➙CorelDVDMovieFactoryLenovoEdition.Followthe

instructionsonthescreen.

–TorunthePower2Goprogram,clickStart➙AllPrograms➙PowerDVDCreate➙Power2Go.

Followtheinstructionsonthescreen.

•OntheWindows8operatingsystem,runthePower2Goprogrambydoingthefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Then

clickSearchandtypePower2Go.

2.ClickPower2Gointheleftpaneltoopentheprogram.

3.Followtheinstructionsonthescreen.

YoualsocanuseWindowsMedia®PlayertorecordCDsanddataDVDs.Formoreinformation,see“Help

andSupport”onpage107.

Chapter2.Usingyourcomputer21

22ThinkCentreUserGuide

Chapter3.Youandyourcomputer

Thischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoother

countriesorregions.

Accessibilityandcomfort

Goodergonomicpracticeisimportanttogetthemostfromyourpersonalcomputerandtoavoiddiscomfort.

Arrangeyourworkplaceandtheequipmentyouusetosuityourindividualneedsandthekindofwork

thatyouperform.Inaddition,usehealthyworkhabitstomaximizeyourperformanceandcomfortwhile

usingyourcomputer.

Thefollowingtopicsprovideinformationaboutarrangingyourworkarea,settingupyourcomputer

equipment,andestablishinghealthyworkhabits.

Lenovoiscommittedtoprovidingpeoplewithdisabilitiesgreateraccesstoinformationandtechnology.

Asaresult,thefollowinginformationprovideswaystohelpusersthathavehearing,vision,andmobility

limitationsgetthemostoutoftheircomputerexperience.

Assistivetechnologiesenableuserstoaccessinformationinthemostappropriateway.Someofthese

technologiesarealreadyprovidedinyouroperatingsystem,otherscanbepurchasedthroughvendors,or

accessedthroughtheWorldWideWeb:

http://www.lenovo.com/healthycomputing

Arrangingyourworkspace

Togetthemostfromyourcomputer,arrangeboththeequipmentyouuseandyourworkareatosuityour

needsandthekindofworkyoudo.Yourcomfortisofforemostimportance,butlightsources,aircirculation,

andthelocationofelectricaloutletscanalsoaffectthewayyouarrangeyourworkspace.

Comfort

Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyounda

positionthatsuitsyoubest.

Sittinginthesamepositionforalongtimecancausefatigue.Thebackrestandseatofyourchairshould

adjustindependentlyandprovidegoodsupport.Theseatshouldhaveacurvedfronttorelievepressureon

thethighs.Adjusttheseatsothatyourthighsareparalleltotheoorandyourfeetareeitheratonthe

oororonafootrest.

Whenusingthekeyboard,keepyourforearmsparalleltotheoorandyourwristsinacomfortableposition.

Usealighttouchonthekeyboardandyourhandsandngersrelaxed.Changetheangleofthekeyboard

formaximumcomfortbyadjustingthepositionofthekeyboardfeet.

©CopyrightLenovo201223

Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitorata

comfortableviewingdistance,usually51to61cm(20to24inches),andpositionitsoyoucanviewit

withouthavingtotwistyourbody.Also,positionotherequipmentyouuseregularly,suchasthetelephoneor

amouse,withineasyreach.

Glareandlighting

Positionthemonitortominimizeglareandreectionsfromoverheadlights,windows,andotherlightsources.

Reectedlightfromshinysurfacescancauseannoyingreectionsonyourmonitorscreen.Placethe

monitoratrightanglestowindowsandotherlightsources,whenpossible.Reduceoverheadlighting,if

necessary,byturningofflightsorusinglowerwattagebulbs.Ifyouinstallthemonitornearawindow,use

curtainsorblindstoblockthesunlight.Youcanadjustthebrightnessandcontrastcontrolsonthemonitor

astheroomlightingchangesthroughouttheday.

Whereitisimpossibletoavoidreectionsortoadjustthelighting,anantiglarelterplacedoverthescreen

mightbehelpful.However,theseltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter

youhaveexhaustedothermethodsofreducingglare.

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen

periodicallyusingasoftclothasdirectedinyourmonitordocumentation.

Aircirculation

Yourcomputerandmonitorproduceheat.Thecomputerhasafanthatpullsinfreshairandforcesouthot

air.Themonitorletshotairescapethroughvents.Blockingtheairventscancauseoverheating,whichmight

resultinamalfunctionordamage.Placethecomputerandmonitorsothatnothingblockstheairvents;

usually,51mm(2inches)ofairspaceissufcient.Also,makesuretheventedairisnotblowingonpeople.

Electricaloutletsandcablelengths

Thelocationofelectricaloutlets,thelengthofpowercordsandcablesthatconnecttothemonitor,printer,

andotherdevicesmightdeterminethenalplacementofyourcomputer.

Whenarrangingyourworkspace:

•Avoidtheuseofextensioncords.Whenpossible,plugthecomputerpowercorddirectlyintoanelectrical

outlet.

•Keeppowercordsandcablesneatlyroutedawayfromwalkwaysandotherareaswheretheymight

getkickedaccidentally.

Formoreinformationaboutpowercords,see“Powercordsandpoweradapters”onpagevi.

24ThinkCentreUserGuide

Registeringyourcomputer

Whenyouregisteryourcomputer,informationisenteredintoadatabase,whichenablesLenovotocontact

youincaseofarecallorothersevereproblem.AfteryouregisteryourcomputerwithLenovo,youwillreceive

quickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand

servicestoregisteredusers.

ToregisteryourcomputerwithLenovo,dooneofthefollowing:

•Gotohttp://www.lenovo.com/registerandfollowtheinstructionsonthescreentoregisteryourcomputer.

•ConnectyourcomputertotheInternetandregisteryourcomputerthroughapreinstalledregistration

program:

–ForWindows7:ThepreinstalledLenovoProductRegistrationprogramlaunchesautomaticallyafteryou

haveusedyourcomputerforatime.Followtheinstructionsonthescreentoregisteryourcomputer.

–ForWindows8:OpentheLenovoSupportprogram.ThenclickRegistrationandfollowtheinstructions

onthescreentoregisteryourcomputer.

Movingyourcomputertoanothercountryorregion

Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandardsinto

consideration.Thissectionprovidesinformationonthefollowing:

•“Voltage-selectionswitch”onpage25

•“Replacementpowercords”onpage26

Voltage-selectionswitch

Somecomputersareequippedwithavoltage-selectionswitchlocatednearthepower-cordconnection

pointonthecomputerandsomecomputersdonothaveavoltage-selectionswitch.Beforeyouinstall

yourcomputerorrelocateyourcomputertoanothercountryorregion,youmustbecertainthatyouhave

matchedyourcomputertothevoltageavailableatyourelectricaloutlet.

CAUTION:

Youmustknowthevoltageoftheelectricalconnection(outlet)whereyourcomputerwillbe

connected.Ifyoudonotknowthevoltage,contactyourlocalelectriccompanyorrefertoofcial

Websitesorotherliteraturefortravelerstothecountryorregionwhereyouarelocated.

Ifyourcomputerhasavoltage-selectionswitch,youmustsettheswitchtomatchthevoltageavailableat

yourelectricaloutlet.Settingthevoltage-selectionswitchincorrectlywillcausethecomputertomalfunction

andmightcausepermanentdamagetothecomputer.Donotconnectthecomputertoanelectrical

outletuntilyouhaveveriedthatthevoltage-selectionswitchsettingmatchesthevoltageavailableatthe

electricaloutlets.

Ifyourcomputerdoesnothaveavoltage-selectionswitch,inspectthevoltage-ratinglabelonthebottomof

thecomputerandnotethefollowing:

•Ifthevoltage-ratinglabelshowsarangeofeither“100-127V”or“200-240V,”youmustensurethatthe

voltageprovidedattheelectricaloutletmatchesthevoltageratingonthecomputerlabel.Ifitdoes

notmatch,donotattempttoconnectthecomputertotheelectricaloutlet,unlessanexternaldevice

suchasavoltage-convertingtransformerisused.

•Ifthevoltage-ratinglabelshowsadualrangeof“100-127V”and“200-240V,”thissigniesthatthe

computerissuitableforworldwideoperationandthecomputerwillautomaticallyadjusttothevoltageat

theelectricaloutletregardlessofthecountryorregionwherethecomputerisbeingconnected.

Chapter3.Youandyourcomputer25

Replacementpowercords

Ifyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthe

typeyouarecurrentlyusing,youwillhavetopurchaseeitherelectricalplugadaptersornewpowercords.

YoucanorderpowercordsdirectlyfromLenovo.

Forpowercordinformationandpartnumbers,goto:

http://www.lenovo.com/powercordnotice

26ThinkCentreUserGuide

Chapter4.Security

Thischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.

Securityfeatures

Thefollowingsecurityfeaturesareavailableonyourcomputer:

•ComputraceAgentsoftwareembeddedinrmware

TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.

Thesoftwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,or

thecomputercall-inlocation.

Note:YoumighthavetopurchaseasubscriptiontoactivatetheComputraceAgentsoftware.

•AbilitytoenableanddisabledevicesandUSBconnectors

Formoreinformation,see“Enablingordisablingadevice”onpage75.

•Integratedngerprintreader(availableonsomemodels)

Dependingonthemodelsofyourcomputer,thekeyboardmayhaveanintegratedngerprintreader.

ByenrollingyourngerprintandassociatingitwithaPower-onPassword,aHardDiskPassword,or

bothpasswordsbeforehand,youcanstartthecomputer,logontothesystem,andentertheSetup

Utilityprogrambyswipingyourngeroverthereader,withouttypingapassword.Thusngerprint

authenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.

•Startupsequencecontrol

Formoreinformation,see“Selectingorchangingthestartupdevicesequence”onpage76.

•Startupwithoutkeyboardormouse

Yourcomputerisabletologintotheoperatingsystemwithoutkeyboardormouseconnected.

©CopyrightLenovo201227

Lockingthecomputercover

Lockingthecomputercoverhelpspreventunauthorizedpeoplefromgainingaccesstotheinsideofyour

computer.Yourcomputercomeswithapadlockloopsothatthecomputercovercannotberemoved

whenapadlockisinstalled.

Figure7.Installingapadlock

28ThinkCentreUserGuide

Attachinganintegratedcablelock

Anintegratedcablelock,sometimesreferredtoastheKensingtonlock,canbeusedtosecureyour

computertoadesk,table,orothernon-permanentxture.Thecablelockattachestotheintegratedcable

lockslotattherearofyourcomputerandisoperatedwithakey.Thecablelockalsolocksthebuttonsused

toopenthecomputercover.Thisisthesametypeoflockusedwithmanynotebookcomputers.Youcan

orderanintegratedcablelockdirectlyfromLenovobysearchingforKensingtonat:

http://support.lenovo.com

Figure8.Integratedcablelock

Usingpasswords

YoucansetavarietyofpasswordsthroughtheMicrosoftWindowsoperatingsystemandthroughtheBIOS

ofyourcomputertohelpdeterunauthorizeduseofyourcomputer.

BIOSpasswords

YoucanusetheBIOSSetupUtilityprogramtosetpasswordstopreventunauthorizedaccesstoyour

computeranddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword:WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpassword

eachtimethecomputeristurnedon.Thecomputercannotbeuseduntilthevalidpasswordistyped

in.Formoreinformation,see“Power-OnPassword”onpage74.

•HardDiskPassword:SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataonthehard

diskdrive.WhenaHardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyou

trytoaccesstheharddiskdrive.Formoreinformation,see“HardDiskPassword”onpage74.

Chapter4.Security29

•AdministratorPassword:SettinganAdministratorPassworddetersunauthorizedusersfromchanging

congurationsettings.Ifyouareresponsibleformaintainingthecongurationsettingsofseveral

computers,youmightwanttosetanAdministratorPassword.Formoreinformation,see“Administrator

Password”onpage74.

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves

computingsecurity.

Windowspasswords

DependingonyourversionoftheWindowsoperatingsystem,youcanusepasswordsforavarietyof

features,includingcontrollingloginaccess,accesstosharedresources,networkaccess,andindividualuser

settings.Formoreinformation,see“HelpandSupport”onpage107.

Conguringthengerprintreader

Ifyourkeyboardhasangerprintreader,youcancongurethengerprintreaderintheSetupUtilityprogram.

TheFingerprintSetupsubmenuundertheSecuritymenuoftheSetupUtilityprogramprovidesthe

followingoptions:

•PrebootAuthentication:enablesordisablesthengerprintauthenticationforaccessingtheBIOS.

•ErasingFingerprintData:clearsthengerprintdatastoredinangerprintreader.

Tocongurethengerprintreader,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙FingerprintSetup,andpressEnter.

TheFingerprintSetupwindowopens.

3.SelectPrebootAuthenticationorErasingFingerprintDataasdesired,andpressEnter.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconrm

theexit.

Usingandunderstandingrewalls

Arewallcanbehardware,software,oracombinationofbothdependingonthelevelofsecurityrequired.

Firewallsworkonasetofrulestodeterminewhichinboundandoutboundconnectionsareauthorized.If

yourcomputerispreintalledwitharewallprogram,ithelpsprotectagainstcomputerInternetsecurity

threats,unauthorizedaccess,intrusions,andInternetattacks.Italsoprotectsyourprivacy.Formore

informationabouthowtousetherewallprogram,refertothehelpsystemofyourrewallprogram.

TheWindowsoperatingsystempreinstalledonyourcomputerprovidestheWindowsFirewall.Fordetailson

usingtheWindowsFirewall,referto“HelpandSupport”onpage107.

Protectingdataagainstviruses

Yourcomputerispreinstalledwithanantivirusprogramtohelpyouguardagainst,detect,andeliminate

viruses.

Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After

30days,youmustrenewthelicensetocontinuereceivingtheantivirussoftwareupdates.

Note:Virusdenitionlesmustbekeptup-to-datetoguardagainstnewviruses.

30ThinkCentreUserGuide

Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirus

software.

Chapter4.Security31

32ThinkCentreUserGuide

Chapter5.Installingorreplacinghardware

Thischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.

Handlingstatic-sensitivedevices

Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved

fromthecomputerandyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,can

seriouslydamagecomputercomponentsandparts.

Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity

damage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCIcards,memorymodules,

systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.

•Preventothersfromtouchingthepartsandothercomputercomponents.

•Beforeyoureplaceanewpart,touchthestatic-protectivepackagecontainingtheparttoametal

expansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwoseconds.This

reducesstaticelectricityfromthepackageandyourbody.

•Whenpossible,removethenewpartfromthestatic-protectivepackaging,andinstallitdirectlyinthe

computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage

thatthepartcameinonasmooth,levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Installingorreplacinghardware

Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Youcanexpand

thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Notes:

1.UseonlycomputerpartsprovidedbyLenovo.

2.Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe

instructionsthatcomewiththeoption.

Installingexternaloptions

Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For

someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.

Wheninstallinganexternaloption,see“Locatingconnectors,controls,andindicatorsonthefrontofyour

computer”onpage10and“Locatingconnectorsontherearofyourcomputer”onpage11toidentifythe

requiredconnector.Then,usetheinstructionsthatcomewiththeoptiontohelpyoumaketheconnection

andinstallanysoftwareordevicedriversthatarerequiredfortheoption.

©CopyrightLenovo201233

Removingthecomputercover

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoremovethecomputercover.

CAUTION:

Turnoffthecomputerandwaitthreetoveminutestoletthecomputercoolbeforeremovingthe

computercover.

Toremovethecomputercover,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallattacheddevicesandthecomputer.

2.Disconnectallpowercordsfromelectricaloutlets.

3.Disconnectthepowercords,Input/Outputcables,andanyothercablesthatareconnectedtothe

computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage

10and“Locatingconnectorsontherearofyourcomputer”onpage11.

4.Removeanylockingdevicethatsecuresthecomputercover,suchasapadlockoranintegratedcable

lock.See“Lockingthecomputercover”onpage28and“Attachinganintegratedcablelock”onpage29.

5.Removethetwoscrewsthatsecurethecomputercoverandslidethecomputercovertotherearto

removeit.

Figure9.Removingthecomputercover

34ThinkCentreUserGuide

Removingandreinstallingthefrontbezel

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoremoveandreinstallthefrontbezel.

Toremoveandreinstallthefrontbezel,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Removethefrontbezelbyreleasingthethreeplastictabsontheleftsideandpivotingthefrontbezel

outward.

Figure10.Removingthefrontbezel

Chapter5.Installingorreplacinghardware35

4.Toreinstallthefrontbezel,alignthethreeplastictabsontherightsideofthefrontbezelwiththe

correspondingholesinthechassis,thenpivotthefrontbezelinwardsuntilitsnapsintopositionon

theleftside.

Figure11.Reinstallingthefrontbezel

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

InstallingorreplacingaPCIcard

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

ThissectionprovidesinstructionsonhowtoinstallorreplaceaPCIcard.YourcomputerhastwoPCI

Expressx1cardslotsandonePCIExpressx16graphicscardslot.

ToinstallorreplaceaPCIcard,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

36ThinkCentreUserGuide

3.Attherearofthecomputer,removethescrewthatsecuresthePCIcardlatch.

Figure12.RemovingthescrewthatsecuresthePCIcardlatch

4.DependingonwhetheryouareinstallingorreplacingaPCIcard,dooneofthefollowing:

•IfyouareinstallingaPCIcard,removetheappropriatemetalslotcover.

Chapter5.Installingorreplacinghardware37

•IfyouarereplacinganoldPCIcard,grasptheoldcardthatiscurrentlyinstalledandgentlypullit

outoftheslot.

Figure13.RemovingaPCIcard

Notes:

a.Thecardtstightlyintothecardslot.Ifnecessary,alternatemovingeachsideofthecardasmall

amountuntilitisremovedfromthecardslot.

b.Ifthecardisheldinplacebyaretaininglatch,pressthecardretaininglatch1asshownto

disengagethelatch.Graspthecardandgentlypullitoutoftheslot.

5.RemovethenewPCIcardfromitsstatic-protectivepackage.

6.InstallthenewPCIcardintotheappropriateslotonthesystemboard.See“Locatingpartsonthe

systemboard”onpage13.

Note:IfyouareinstallingaPCIExpressx16graphicscard,makesurethememoryslotretainingclips

areclosedbeforeyouinstallthegraphicscard.

38ThinkCentreUserGuide

7.PivotthecardlatchtotheclosedpositiontosecurethePCIcard.

Figure14.InstallingaPCIcard

8.ReinstallthescrewtosecurethePCIcardlatchinplace.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Installingorreplacingamemorymodule

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoinstallorreplaceamemorymodule.

YourcomputerhastwoslotsforinstallingorreplacingDDR3UDIMMsthatprovideuptoamaximumof

8GBsystemmemory.Wheninstallingorreplacingamemorymodule,use1GB,2GB,or4GBDDR3

UDIMMsinanycombinationuptoamaximumof8GB.

Toinstallorreplaceamemorymodule,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Laythecomputeronitssideforeasieraccesstothesystemboard.

4.Locatethememoryslots.See“Locatingpartsonthesystemboard”onpage13.

5.Removeanypartsthatmightpreventyouraccesstothememoryslots.Dependingonyourcomputer

model,youmightneedtoremovethePCIExpressx16graphicscardforeasieraccesstothememory

slots.See“InstallingorreplacingaPCIcard”onpage36.

Chapter5.Installingorreplacinghardware39

6.Dependingonwhetheryouareinstallingorreplacingamemorymodule,dooneofthefollowing:

•Ifyouarereplacinganoldmemorymodule,opentheretainingclipsandgentlypullthememory

moduleoutofthememoryslot.

Figure15.Removingamemorymodule

•Ifyouareinstallingamemorymodule,opentheretainingclipsofthememoryslotintowhichyou

wanttoinstallthememorymodule.

Figure16.Openingtheretainingclips

40ThinkCentreUserGuide

7.Positionthenewmemorymoduleoverthememoryslot.Makesurethatthenotch1onthememory

modulealignscorrectlywiththeslotkey2onthesystemboard.Pushthememorymodulestraight

downintotheslotuntiltheretainingclipsclose.

Figure17.Installingamemorymodule

8.ReinstallthePCIExpressx16graphicscardifyouhaveremovedit.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Replacingthebattery

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Yourcomputerhasaspecialtypeofmemorythatmaintainsthedate,time,andsettingsforbuilt-infeatures,

suchasparallel-portassignments(conguration).Abatterykeepsthisinformationactivewhenyouturn

offthecomputer.

Thebatterynormallyrequiresnochargingormaintenancethroughoutitslife;however,nobatterylasts

forever.Ifthebatteryfails,thedate,time,andcongurationinformation(includingpasswords)arelost.An

errormessageisdisplayedwhenyouturnonthecomputer.

Refertothe“Lithiumbatterynotice”intheSafety,Warranty,andSetupGuideforinformationaboutreplacing

anddisposingofthebattery.

Toreplacethebattery,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Locatethebattery.See“Locatingpartsonthesystemboard”onpage13.

Chapter5.Installingorreplacinghardware41

4.Removetheoldbattery.

Figure18.Removingtheoldbattery

5.Installanewbattery.

Figure19.Installinganewbattery

6.Reinstallthecomputercoverandconnectthecables.See“Completingthepartsreplacement”on

page63.

Note:Whenthecomputeristurnedonforthersttimeafterreplacingthebattery,anerrormessage

mightbedisplayed.Thisisnormalafterreplacingthebattery.

7.Turnonthecomputerandallattacheddevices.

8.UsetheSetupUtilityprogramtosetthedate,time,andanypasswords.SeeChapter7“UsingtheSetup

Utilityprogram”onpage73.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Replacingtheprimaryharddiskdrive

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacetheprimaryharddiskdrive.

Toreplacetheprimaryharddiskdrive,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Locatetheprimaryharddiskdrive.See“Locatinginternaldrives”onpage14.

Note:Thereisalsoasecondaryharddiskdrivebayforyoutopurchaseandinstallasecondaryhard

diskdrivebyyourself.Ifyouwanttoinstallasecondaryharddiskdrive,usethesamewayofinstalling

theprimaryharddiskdrive.

42ThinkCentreUserGuide

4.Disconnectthesignalcableandthepowercablefromtheharddiskdrive.

5.Removethefourscrewsthatsecuretheharddiskdrive.Then,slidetheharddiskdriveoutofthechassis.

Figure20.Removingtheprimaryharddiskdrive

Chapter5.Installingorreplacinghardware43

6.Slidethenewharddiskdriveintotheharddiskdrivebayandalignthescrewholesinthenewhard

diskdrivewiththecorrespondingholesinthedrivebay.Then,installthefourscrewstosecurethe

newharddiskdriveinplace.

Figure21.Installingtheharddiskdrive

7.Connectoneendofthesignalcabletotherearofthenewharddiskdriveandtheotherendtoan

availableSATAconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage13.

Then,locateanavailableve-wirepowerconnectorandconnectittotherearofthenewharddiskdrive.

Figure22.ConnectingaSATAharddiskdrive

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Replacingtheopticaldrive

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

44ThinkCentreUserGuide

Thissectionprovidesinstructionsonhowtoinstallorreplacetheopticaldrive.

Note:Theopticaldriveisonlyavailableinsomemodels.

Toreplaceanopticaldrive,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage35.

4.Removethethreescrewsthatsecuretheopticaldrive.Then,slidetheopticaldriveoutofthefront

ofthecomputer.

Figure23.Removingtheopticaldrive

Chapter5.Installingorreplacinghardware45

5.Slidethenewopticaldriveintothedrivebayfromthefrontandalignthescrewholesinthenewoptical

drivewiththecorrespondingholesinthedrivebay.Then,installthethreescrewstosecurethenew

opticaldriveinplace.

Figure24.Installingtheopticaldrive

6.Connectoneendofthesignalcabletotherearofthenewopticaldriveandtheotherendtoanavailable

SATAconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage13.Then,

locateanavailableve-wirepowerconnectorandconnectittotherearofthenewopticaldrive.

Figure25.Connectingtheopticaldrive

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

46ThinkCentreUserGuide

Replacingthepowersupplyassembly

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacethepowersupplyassembly.

Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the

followingwarningsarerequiredforyoursafetyandproperUnderwritersLaboratories(UL)certication.

CAUTION:

Hazardousmovingparts.Keepngersandotherbodypartsaway.

CAUTION:

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel

attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith

oneoftheseparts,contactaservicetechnician.

Toreplacethepowersupplyassembly,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Disconnectthepowersupplyassemblycablesfromalldrivesandfromthe24-pinpowerconnectorand

4-pinpowerconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage13.

Chapter5.Installingorreplacinghardware47

4.Laythecomputeronitssideandremovethefourscrewsattherearofthechassisthatsecurethe

powersupplyassembly.

Figure26.Removingthescrewsforthepowersupplyassembly

5.Slidethepowersupplyassemblytothefrontofthecomputerandthenliftitoutofthechassis.

6.Makesurethatthenewpowersupplyassemblyisthecorrectreplacement.Somepowersupply

assembliesautomaticallysensethevoltage,somepowersupplyassembliesarevoltagespecic,and

somepowersupplyassemblieshaveavoltage-selectionswitch.Ifyourpowersupplyassemblyhas

avoltage-selectionswitch,makesurethatyousetthevoltage-selectionswitchtomatchthevoltage

availableatyourelectricaloutlet.Ifnecessary,useaballpointpentoslidethevoltage-selectionswitch

tothecorrectposition.

•Ifthevoltagesupplyrangeinyourlocalcountryorregionis100–127Vac,setthevoltage-selection

switchto115V.

•Ifthevoltagesupplyrangeinyourlocalcountryorregionis200–240Vac,setthevoltage-selection

switchto230V.

7.Installthenewpowersupplyassemblyintothechassissothatthescrewholesinthepowersupply

assemblyalignwiththoseinthechassis.

8.Installandtightenthefourscrewstosecurethepowersupplyassembly.

Note:UseonlyscrewsprovidedbyLenovo.

9.Reconnectthepowersupplyassemblycablestothesystemboardandeachofthedrives.

10.Securethepowersupplyassemblycableswiththecableclipsandtiesinthechassis.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Replacingtheheatsinkandfanassembly

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

48ThinkCentreUserGuide

Thissectionprovidesinstructionsonhowtoreplacetheheatsinkandfanassembly.

CAUTION:

Theheatsinkandfanassemblymightbeveryhot.Turnoffthecomputerandwaitthreetove

minutestoletthecomputercoolbeforeremovingthecomputercover.

Toreplacetheheatsinkandfanassembly,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Laythecomputeronitssideforeasieraccesstothesystemboard.

4.Locatetheheatsinkandfanassembly.See“Locatingcomponents”onpage12.

5.Disconnecttheheatsinkandfanassemblycablefromthemicroprocessorfanconnectoronthesystem

board.See“Locatingpartsonthesystemboard”onpage13.

6.Followthissequencetoremovethefourscrewsthatsecuretheheatsinkandfanassemblytothe

systemboard:

a.Partiallyremovescrew1,thenfullyremovescrew2,andthenfullyremovescrew1.

b.Partiallyremovescrew3,thenfullyremovescrew4,andthenfullyremovescrew3.

Note:Carefullyremovethefourscrewsfromthesystemboardtoavoidanypossibledamagetothe

systemboard.Thefourscrewscannotberemovedfromtheheatsinkandfanassembly.

Figure27.Removingtheheatsinkandfanassembly

7.Liftthefailingheatsinkandfanassemblyoffthesystemboard.

Notes:

a.Youmighthavetogentlytwisttheheatsinkandfanassemblytofreeitfromthemicroprocessor.

Chapter5.Installingorreplacinghardware49

b.Whenhandlingtheheatsinkandfanassembly,donottouchthethermalgreaseonthebottom

oftheheatsinkandfanassembly.

8.Placethenewheatsinkandfanassemblyonthesystemboardsothatthefourscrewsarealignedwith

thecorrespondingholesinthesystemboard.

Note:Positionthenewheatsinkandfanassemblysothattheheatsinkandfanassemblycableis

towardthemicroprocessorfanconnectoronthesystemboard.

9.Followthefollowingsequencetoinstallthefourscrewstosecurethenewheatsinkandfanassembly.

Donotover-tightenthescrews.

a.Partiallytightenscrew1,thenfullytightenscrew2,andthenfullytightenscrew1.

b.Partiallytightenscrew3,thenfullytightenscrew4,andthenfullytightenscrew3.

10.Connectthenewheatsinkandfanassemblycabletothemicroprocessorfanconnectoronthesystem

board.See“Locatingpartsonthesystemboard”onpage13.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Replacingthemicroprocessor

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacethemicroprocessor.

CAUTION:

Theheatsinkandmicroprocessormightbeveryhot.Turnoffthecomputerandwaitthreetove

minutestoletthecomputercoolbeforeremovingthecomputercover.

Toreplacethemicroprocessor,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Laythecomputeronitssideforeasieraccesstothesystemboard.

4.Removetheheatsinkandfanassembly.See“Replacingtheheatsinkandfanassembly”onpage48.

Note:Placetheheatsinkandfanassemblyonitssidesothatthethermalgreaseonthebottomofit

doesnotgetincontactwithanything.

50ThinkCentreUserGuide

5.Liftthesmallhandle1andopentheretainer2toaccessthemicroprocessor3.

Figure28.Accessingthemicroprocessor

6.Liftthemicroprocessorstraightupandoutofthemicroprocessorsocket.

Figure29.Removingthemicroprocessor

Notes:

a.Yourmicroprocessorandsocketmightlookdifferentfromtheoneillustrated.

Chapter5.Installingorreplacinghardware51

b.Notetheorientationofthemicroprocessorinthesocket.Youcaneitherlookforthesmalltriangle1

ononecornerofthemicroprocessorornotetheorientationofthenotches2onthemicroprocessor.

Thisisimportantwheninstallingthenewmicroprocessoronthesystemboard.

c.Touchonlytheedgesofthemicroprocessor.Donottouchthegoldcontactsonthebottom.

d.Donotdropanythingontothemicroprocessorsocketwhileitisexposed.Thesocketpinsmustbe

keptascleanaspossible.

7.Makesurethatthesmallhandleisintheraisedpositionandthemicroprocessorretainerisfullyopen.

8.Removetheprotectivecoverthatprotectsthegoldcontactsofthenewmicroprocessor.

9.Holdthenewmicroprocessorbyitssidesandalignthesmalltriangleononecornerofthenew

microprocessorwiththecorrespondingsmalltriangleononecornerofthemicroprocessorsocket.

10.Lowerthenewmicroprocessorstraightdownintothemicroprocessorsocketonthesystemboard.

Figure30.Installingthemicroprocessor

11.Closethemicroprocessorretainerandlockitintopositionwiththesmallhandletosecurethenew

microprocessorinthesocket.

12.Reinstalltheheatsinkandfanassembly.See“Replacingtheheatsinkandfanassembly”onpage48.

13.Reconnectallcablesthatweredisconnectedfromthesystemboard.

52ThinkCentreUserGuide

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletethereplacement,goto“Completingthepartsreplacement”onpage63.

ReplacingthefrontaudioandUSBassembly

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

ThissectionprovidesinstructionsonhowtoreplacethefrontaudioandUSBassembly.

ToreplacethefrontaudioandUSBassembly,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage35.

4.LocatethefrontaudioandUSBassembly.

5.DisconnectthefrontaudioandUSBassemblycablesfromthesystemboard.See“Locatingpartson

thesystemboard”onpage13.

Note:Makesureyounotethelocationsofthecableswhenyoudisconnectthecablesfromthesystem

board.

6.RemovethescrewthatsecuresthefrontaudioandUSBassemblybrackettothechassistoremove

thebracketfromthechassis.

Figure31.RemovingthefrontaudioandUSBassembly

7.InstallthenewfrontaudioandUSBassemblyintothechassisandalignthescrewholeinthebracket

withthecorrespondingholeinthechassis.

8.InstallthescrewtosecurethenewfrontaudioandUSBassemblytothechassis.

Chapter5.Installingorreplacinghardware53

9.ReconnectthefrontaudioandUSBassemblycablestothefrontaudioconnectorandthefrontUSB

connectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage13.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

ReplacingtheWiFiunits

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

ThissectionprovidesinstructionsonhowtoreplacetheWiFiunits.TheWiFiunitsincludeaWiFiadapter

card,aWiFicardmodule,andarearWiFiantennacable.

ReplacingtheWiFiunitsinvolvesthefollowingoperations:

•“RemovingtheWiFiadaptercard”onpage54

•“RemovingtheWiFicardmodule”onpage55

•“InstallingtheWiFiunits”onpage56

RemovingtheWiFiadaptercard

ToremoveaWiFiadaptercard,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Attherearofthecomputer,removethescrewthatsecuresthePCIcardlatch.

54ThinkCentreUserGuide

4.GrasptheWiFiadaptercardthatiscurrentlyinstalledandgentlypullitoutoftheslot.

Figure32.RemovingtheWiFiadaptercard

Note:Thecardtstightlyintothecardslot.Ifnecessary,alternatemovingeachsideofthecarda

smallamountuntilitisremovedfromthecardslot.

RemovingtheWiFicardmodule

ToremovetheWiFicardmodule,dothefollowing:

1.RemovetheWiFiadaptercardfromthecomputer,andthendisconnectthefrontandrearWiFiantenna

cablesfromtheWiFicardmodule.

Figure33.RemovingtheWiFiantennacables

Chapter5.Installingorreplacinghardware55

2.RemovethetwoscrewsthatsecuretheWiFicardmoduletotheWiFiadaptercard.

Figure34.RemovingthescrewsthatsecuretheWiFicardmodule

3.PulltheWiFicardmoduleoutoftheminiPCIExpressslottoremoveitfromtheWiFiadaptercard.

Figure35.RemovingtheWiFicardmodule

InstallingtheWiFiunits

ToinstalltheWiFiunits,dothefollowing:

56ThinkCentreUserGuide

1.InserttheWiFicardmoduleintotheminiPCIExpressslot,andtheninstallthetwoscrewstosecure

theWiFicardmoduletotheWiFiadaptercard.

Figure36.InstallingtheWiFicardmodule

Chapter5.Installingorreplacinghardware57

2.ConnectthefrontantennacableandrearantennacabletotheWiFicardmodule.

Figure37.InstallingtheWiFiantennacables

3.InstalltheWiFiadaptercardintothePCIExpressx1slotonthesystemboard.See“Locatingpartson

thesystemboard”onpage13.

4.PivotthecardlatchtotheclosedpositiontosecuretheWiFiadaptercard.

Figure38.InstallingtheWiFiadaptercard

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

58ThinkCentreUserGuide

InstallingorremovingtherearWiFiantenna

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

ThissectionprovidesinstructionsonhowtoinstallorremovetherearWiFiantenna.

InstallingtherearWiFiantenna

ToinstalltherearWiFiantenna,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.InstalltherearWiFiantennatotherearWiFiantennacableconnectorattachedontherearofthe

computer.

3.Adjusttheangleoftherearantennatolowertheriskofbreakingtheantennabyaccident.

Figure39.InstallingtherearWiFiantenna

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

RemovingtherearWiFiantenna

ToremovetherearWiFiantenna,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.StraightentherearWiFiantennasothatitcanbemoreeasilytwisted.

Chapter5.Installingorreplacinghardware59

3.HoldthethickerendoftherearWiFiantennaandunscrewtheWiFiantennafromtherearofthe

computer.

Figure40.RemovingtherearWiFiantenna

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

InstallingorremovingthefrontWiFiantenna

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

ThissectionprovidesinstructionsonhowtoinstallorremovethefrontWiFiantenna.

InstallingthefrontWiFiantenna

ToinstallthefrontWiFiantenna,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage35.

4.Peeloffthepaperthatprotectsthestickersonthefrontantenna.

60ThinkCentreUserGuide

Figure41.Peelingoffthepaperthatprotectsthestickers

5.Stickthefrontantennatothefrontpanelasshown.Theninsertthefrontantennacablethroughthe

holeinthefrontpanel.

Figure42.InstallingthefrontWiFiantenna

6.ConnectthefrontantennacabletotheWiFicardmodule.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

Chapter5.Installingorreplacinghardware61

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

RemovingthefrontWiFiantenna

ToremovethefrontWiFiantenna,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage35.

4.DisconnectthefrontantennacablefromtheWiFicardmodule.

5.Removethefrontantennaandcablefromthefrontofthecomputer.

Figure43.RemovingthefrontWiFiantenna

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Replacingthekeyboardormouse

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”

onpagev.

Thissectionprovidesinstructionsonhowtoreplacethekeyboardormouse.

Toreplacethekeyboardormouse,dothefollowing:

1.Disconnecttheoldkeyboardcableormousecablefromthecomputer.

62ThinkCentreUserGuide

2.ConnectanewkeyboardormousetooneoftheUSBconnectorsonthecomputer.Dependingon

whereyouwanttoconnectthenewkeyboardormouse,see“Locatingconnectors,controls,and

indicatorsonthefrontofyourcomputer”onpage10or“Locatingconnectorsontherearofyour

computer”onpage11.

Figure44.ConnectingtheUSBkeyboardormouse

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.

Completingthepartsreplacement

Aftercompletingtheinstallationorreplacementforallparts,youneedtoreinstallthecomputercoverand

reconnectcables.Dependingonthepartsyouinstalledorreplaced,youmightneedtoconrmtheupdated

informationintheSetupUtilityprogram.RefertoChapter7“UsingtheSetupUtilityprogram”onpage73.

Toreinstallthecomputercoverandreconnectcablestoyourcomputer,dothefollowing:

1.Makesurethatallcomponentshavebeenreassembledcorrectlyandthatnotoolsorloosescrews

areleftinsideyourcomputer.See“Locatingcomponents”onpage12forthelocationsofvarious

componentsinyourcomputer.

2.Makesurethatthecablesareroutedcorrectly.Keepcablesclearofthehingesandsidesofthe

computerchassistoavoidinterferencewithclosingthecomputercover.

3.Ifyouhaveremovedthefrontbezel,reinstallit.

Chapter5.Installingorreplacinghardware63

4.Positionthecomputercoveronthechassissothattherailguidesonthebottomofthecomputer

coverengagetherailsonthechassis.Then,pushthecovertothefrontofthecomputeruntilitsnaps

intoposition.

Figure45.Reinstallingthecomputercover

5.Ifthereisapadlockavailable,lockthecomputercover.See“Lockingthecomputercover”onpage28.

6.Ifthereisanintegratedcablelockavailable,lockthecomputer.See“Attachinganintegratedcable

lock”onpage29.

7.Reconnecttheexternalcablesandpowercordstothecomputer.See“Locatingconnectorsonthe

rearofyourcomputer”onpage11.

8.Toupdateyourconguration,refertoChapter7“UsingtheSetupUtilityprogram”onpage73.

Note:Inmostareasoftheworld,LenovorequiresthereturnofthedefectiveCustomerReplaceableUnit

(CRU).InformationaboutthiswillcomewiththeCRUorwillcomeafewdaysaftertheCRUarrives.

Obtainingdevicedrivers

Youcanobtaindevicedriversforoperatingsystemsthatarenotpreinstalledathttp://support.lenovo.com.

Installationinstructionsareprovidedinreadmeleswiththedevice-driverles.

64ThinkCentreUserGuide

Chapter6.Recoveryinformation

ThischapterprovidesinformationabouttherecoverysolutionsprovidedbyLenovo.

•“RecoveryinformationfortheWindows7operatingsystem”onpage65

•“RecoveryinformationfortheWindows8operatingsystem”onpage71

RecoveryinformationfortheWindows7operatingsystem

Thissectioncontainsthefollowingtopics:

•Creatingandusingrecoverymedia

•Performingbackupandrecoveryoperations

•UsingtheRescueandRecoveryworkspace

•Creatingandusingarescuemedium

•Installingorreinstallingdevicedrivers

•Solvingrecoveryproblems

Notes:

1.TherecoveryinformationinthischapteronlyappliestothecomputersthathavetheRescueand

RecoveryprogramortheProductRecoveryprograminstalled.IftheEnhancedBackupandRestore

iconintheLenovoThinkVantageToolsprogramisdimmed,itindicatesthatyouneedtoinstall

theRescueandRecoveryprogrammanuallybeforeenablingitsfeatures.ToinstalltheRescueand

Recoveryprogram,dothefollowing:

a.ClickStart➙AllPrograms➙LenovoThinkVantageT ools,anddouble-clickEnhancedBackup

andRestore.

b.Followtheinstructionsonthescreen.

c.Whentheinstallationprocesscompletes,theEnhancedBackupandRestoreiconisactivated.

2.Thereareavarietyofmethodstochoosefromwhenconsideringhowtorecoverintheeventofa

software-orhardware-relatedproblem.Somemethodsvarydependingonthetypeofoperatingsystem

thatisinstalled.

3.Theproductontherecoverymediamaybeusedonlyforthefollowingpurposes:

•Restoretheproductpreinstalledonyourcomputer

•Reinstalltheproduct

•ModifytheproductusingtheAdditionalFiles

Creatingandusingrecoverymedia

Youcanuserecoverymediatorestoretheharddiskdrivetothefactorydefaultstate.Recoverymediaare

usefulifyoutransferthecomputertoanotherarea,sellthecomputer,recyclethecomputer,orputthe

computerinanoperationalstateafterallothermethodsofrecoveryhavefailed.Asaprecautionarymeasure,

itisimportanttocreaterecoverymediaasearlyaspossible.

Note:Therecoveryoperationsyoucanperformusingrecoverymediavarydependingontheoperating

systemfromwhichtherecoverymediawerecreated.Therecoverymediamightcontainabootmedium

andadatamedium.YourMicrosoftWindowslicensepermitsyoutocreateonlyonedatamedium,soitis

importantthatyoustoretherecoverymediainasafeplaceafteryouhavemadethem.

©CopyrightLenovo201265

Creatingrecoverymedia

Thissectionprovidesinstructionsonhowtocreaterecoverymediaondifferentoperatingsystems.

Note:OntheWindows7operatingsystem,youcancreaterecoverymediausingdiscsorexternalUSB

storagedevices.OntheWindowsVistaoperatingsystem,youcancreaterecoverymediausingonlydiscs,

sothisoperationisalsocalled“creatingProductRecoverydiscs.”

TocreaterecoverymediaontheWindows7operatingsystem,clickStart➙AllPrograms➙Lenovo

ThinkVantageTools➙FactoryRecoveryDisks.Then,followtheinstructionsonthescreen.

Usingrecoverymedia

Thissectionprovidesinstructionsonhowtouserecoverymediaondifferentoperatingsystems.

OntheWindows7operatingsystem,youcanuserecoverymediatorestorethecontentsoftheharddisk

drivetothefactorydefaultstate.Also,youcanuserecoverymediatoputthecomputerinanoperational

stateafterallothermethodsofharddiskdriverecoveryhavefailed.

Attention:Whenyouuserecoverymediatorestorethecontentsoftheharddisktothefactorydefaultstate,

allthelescurrentlyontheharddiskdrivewillbedeletedandreplacedbythefactorydefaultles.

TouserecoverymediaontheWindows7operatingsystem,dothefollowing:

1.Dependingonthetypeofyourrecoverymedia,connectthebootmedium(memorykeyorotherUSB

storagedevice)tothecomputer,orinsertthebootdiscintotheopticaldrive.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowopens,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Therestoreprocessbegins.

4.Followtheinstructionsonthescreentocompletetheoperation.

Note:Afterrestoringyourcomputerharddiskdrivetothefactorydefaultstate,youmighthavetoreinstall

devicedriversforsomedevices.See“Reinstallingdevicedrivers”onpage70.

Performingbackupandrecoveryoperations

TheRescueandRecoveryprogramenablesyoutobackupallyourharddiskdrivecontentsincludingthe

operatingsystem,datales,softwareprograms,andpersonalsettings.Youcandesignatewherethe

RescueandRecoveryprogramstoresthebackup:

•Inaprotectedareaofyourharddiskdrive

•Onthesecondaryharddiskdriveifasecondaryharddiskdriveisinstalledinyourcomputer

•OnanattachedexternalUSBharddiskdrive

•Onanetworkdrive

•Onrecordablediscs(arecordableopticaldriveisrequiredforthisoption)

Afteryouhavebackedupthecontentsoftheharddiskdrive,youcanrestorethecompletecontentsofthe

harddiskdrive,restoreselectedlesonly,orrestoretheWindowsoperatingsystemandapplicationsonly

whilekeepingtheotherdataonyourharddiskdrive.

Performingabackupoperation

ThissectionprovidesinstructionsonhowtoperformabackupoperationusingtheRescueandRecovery

programondifferentoperatingsystems.

•ToperformabackupoperationusingtheRescueandRecoveryprogramontheWindows7operating

system,dothefollowing:

66ThinkCentreUserGuide

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙

EnhancedBackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClickBackupyourharddriveandselectbackupoperationoptions.Then,followtheinstructionson

thescreentocompletethebackupoperation.

Performingarecoveryoperation

ThissectionprovidesinstructionsonhowtoperformarecoveryoperationusingtheRescueandRecovery

programondifferentoperatingsystems.

ToperformarecoveryoperationusingtheRescueandRecoveryprogramontheWindows7operating

system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙Enhanced

BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheRestoreyoursystemfromabackupicon.

4.Followtheinstructionsonthescreentocompletetherecoveryoperation.

FormoreinformationaboutperformingarecoveryoperationfromtheRescueandRecoveryworkspace,see

“UsingtheRescueandRecoveryworkspace”onpage67.

UsingtheRescueandRecoveryworkspace

TheRescueandRecoveryworkspaceresidesinaprotected,hiddenareaofyourharddiskdrivethat

operatesindependentlyfromtheWindowsoperatingsystem.Thisenablesyoutoperformrecovery

operationsevenifyoucannotstarttheWindowsoperatingsystem.Youcanperformthefollowingrecovery

operationsfromtheRescueandRecoveryworkspace:

•Rescuelesfromyourharddiskdriveorfromabackup:TheRescueandRecoveryworkspaceenables

youtolocatelesonyourharddiskdriveandtransferthemtoanetworkdriveorotherrecordablemedia,

suchasaUSBdeviceoradisc.Thissolutionisavailableevenifyoudidnotbackupyourlesorif

changesweremadetothelessinceyourlastbackupoperation.Youcanalsorescueindividuallesfrom

aRescueandRecoverybackuplocatedonyourlocalharddiskdrive,aUSBdevice,oranetworkdrive.

•RestoreyourharddiskdrivefromaRescueandRecoverybackup:Ifyouhavebackedupyourharddisk

driveusingtheRescueandRecoveryprogram,youcanrestoretheharddiskdrivefromaRescueand

Recoverybackup,evenifyoucannotstarttheWindowsoperatingsystem.

•Restoreyourharddiskdrivetothefactorydefaultstate:TheRescueandRecoveryworkspaceenables

youtorestorethecompletecontentsofyourharddiskdrivetothefactorydefaultstate.Ifyouhave

multiplepartitionsonyourharddiskdrive,youhavetheoptiontorestoretheC:partitionandleavethe

otherpartitionsintact.BecausetheRescueandRecoveryworkspaceoperatesindependentlyfrom

theWindowsoperatingsystem,youcanrestoretheharddiskdrivetothefactorydefaultstateevenif

youcannotstarttheWindowsoperatingsystem.

Attention:IfyourestoretheharddiskdrivefromaRescueandRecoverybackuporrestoretheharddisk

drivetothefactorydefaultsettings,alllesontheprimaryharddiskdrivepartition(usuallydriveC:)willbe

deletedintherecoveryprocess.Ifpossible,makecopiesofimportantles.Ifyouareunabletostartthe

Windowsoperatingsystem,youcanusetherescuelesfeatureoftheRescueandRecoveryworkspaceto

copylesfromyourharddiskdrivetoothermedia.

TostarttheRescueandRecoveryworkspace,dothefollowing:

1.Makesurethecomputeristurnedoff.

Chapter6.Recoveryinformation67

2.Turnonyourcomputer.Whenyouseethelogoscreen,pressEnter,andthenpressF11toenterthe

RescueandRecoveryworkspace.

3.IfyouhavesetaRescueandRecoverypassword,typeyourpasswordwhenprompted.TheRescue

andRecoveryworkspaceopensafterashortdelay.

Note:IftheRescueandRecoveryworkspacefailstoopen,see“Solvingrecoveryproblems”onpage70.

4.Dooneofthefollowing:

•Torescuelesfromyourharddiskdrive,clickRescuelesandfollowtheinstructionsonthescreen.

•TorestoreyourharddiskdrivefromaRescueandRecoverybackuportorestoreyourharddiskdrive

tothefactorydefaultsettings,clickFullRestoreandfollowtheinstructionsonthescreen.

FormoreinformationaboutthefeaturesoftheRescueandRecoveryworkspace,clickHelp.

Note:Afterrestoringyourharddiskdrivetothefactorydefaultstate,youmighthavetoreinstalldevice

driversforsomedevices.See“Reinstallingdevicedrivers”onpage70.

Creatingandusingarescuemedium

Witharescuemedium,suchasadiscoraUSBharddiskdrive,youcanrecoverthecomputerfromfailures

thatpreventyoufromgainingaccesstotheRescueandRecoveryworkspaceonyourharddiskdrive.

Notes:

1.Therecoveryoperationsyoucanperformusingarescuemediumvarydependingontheoperating

system.

2.Therescuedisccanbestartedinalltypesofopticaldrives.

Creatingarescuemedium

Thissectionprovidesinstructionsonhowtocreatearescuemediumondifferentoperatingsystems.

TocreatearescuemediumontheWindows7operatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙Enhanced

BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheCreateRescueMediaicon.TheCreateRescueandRecoveryMediawindowopens.

4.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreatea

rescuemediumusingadisc,aUSBharddiskdrive,orasecondaryinternalharddiskdrive.

5.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.

Usingarescuemedium

Thissectionprovidesinstructionsonhowtousetherescuemediumyouhavecreated.

•Ifyouhavecreatedarescuemediumusingadisc,usethefollowinginstructionstousetherescuemedium:

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selectthedesiredopticaldriveastherstbootdevice.

Then,inserttherescuediscintotheopticaldriveandpressEnter.Therescuemediumstarts.

•IfyouhavecreatedarescuemediumusingaUSBharddiskdrive,usethefollowinginstructionsto

usetherescuemedium:

1.AttachtheUSBharddiskdrivetooneoftheUSBconnectorsonyourcomputer.

68ThinkCentreUserGuide

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selecttheUSBharddiskdriveastherstbootdeviceand

pressEnter.Therescuemediumstarts.

Whentherescuemediumstarts,theRescueandRecoveryworkspaceopens.Thehelpinformationfor

eachfeatureisavailablefromtheRescueandRecoveryworkspace.Followtheinstructionstocomplete

therecoveryprocess.

Reinstallingpreinstalledapplicationsanddevicedrivers

Yourcomputerhasprovisionsthatenableyoutoreinstallselectedfactory-installedapplicationsanddevice

drivers.

Reinstallingpreinstalledapplications

Thissectionprovidesinstructionsonhowtoreinstallpreinstalledapplications.

ToreinstalltheselectedapplicationspreinstalledonyourLenovocomputer,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOL Sdirectory.

3.Opentheappsfolder.Withintheappsfolder,thereareseveralsubfoldersnamedforvariousapplications

installedinyourcomputer.

4.Opentheappropriateapplicationsubfolder.

5.Intheapplicationsubfolder,lookforaSETUP.EXEleorotherappropriateEXElesforsetup.

Double-clicktheleandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingpreinstalleddevicedrivers

Thissectionprovidesinstructionsonhowtoreinstallpreinstalleddevicedrivers.

Attention:Whenyoureinstalldevicedrivers,youarechangingthecurrentcongurationofyourcomputer.

Reinstalldevicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Toreinstallthedevicedriverforafactory-installeddevice,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOL Sdirectory.

3.OpentheDRIVERSfolder.WithintheDRIVERSfolder,thereareseveralsubfoldersnamedforvarious

devicesinstalledinyourcomputer,suchasAUDIOorVIDEO.

4.Opentheappropriatedevicesubfolder.

5.Dooneofthefollowing:

•Inthedevicesubfolder,lookforaSETUP .exele.Double-clicktheleandfollowtheinstructionson

thescreentocompletetheinstallation.

•Inthedevicesubfolder,lookforaREADME.txtleoralewiththe.txtextension.Thislemightbe

namedaftertheoperatingsystem,suchasWIN98.txt.TheTXTlecontainsinformationabouthowto

installthedevicedriver.Followtheinstructionstocompletetheinstallation.

•Ifthedevicesubfoldercontainsalewiththe.infextensionandyouwanttoinstallthedevice

driverusingtheINFle,refertoyourWindowsHelpandSupportinformationsystemfordetailed

informationabouthowtoinstallthedevicedriver.

Note:Ifyouneedupdateddevicedrivers,see“Gettingthelatestdevicedriversforyourcomputer”on

page81formoreinformation.

Chapter6.Recoveryinformation69

Reinstallingsoftwareprograms

Ifasoftwareprogramyouinstalledonyourcomputerisnotworkingcorrectly,youmightneedtoremove

andreinstallit.Reinstallingoverwritestheexistingprogramslesandusuallyxesanyproblemsthat

youmighthavehadwiththatprogram.

Toremoveaprograminyoursystem,seeMicrosoftWindowshelpsystemfordetailedinformation.

Toreinstalltheprogram,dooneofthefollowing:

Note:Themethodofreinstallingaprogramvariesfromprogramtoprogram.Refertothedocumentation

providedwiththeprogramtoseeifyourprogramhasspecialinstallationinstructions.

•Toreinstallmostcommerciallyavailableprogramsinyoursystem,seeMicrosoftWindowshelpsystem

formoreinformation.

•ToreinstallselectedapplicationprogramsthatcamepreinstalledfromLenovo,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOLSdirectory.

3.OpentheAPPSfolder.WithintheAPPSfolder,thereareseveralsubfoldersnamedforvarious

applicationsinstalledinyourcomputer.

4.Opentheappropriateapplicationsubfolder.

5.Intheapplicationsubfolder,lookforaSETUP.EXEleorotherappropriateEXElesforsetup.

Double-clicktheleandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingdevicedrivers

Toreinstalladevicedriverforanoptionyouinstalled,refertothedocumentationthatcomeswiththeoption.

Whenyoureinstalldevicedrivers,youarechangingthecurrentcongurationofyourcomputer.Reinstall

devicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Formoreinformationaboutreinstallingdevicedriversthatcamewithyourcomputer,see“Reinstalling

preinstalledapplicationsanddevicedrivers”onpage69.

Solvingrecoveryproblems

IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,doone

ofthefollowing:

•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue

medium”onpage68.

•Userecoverymediaifallothermethodsofrecoveryhavefailedandyouneedtorestoretheharddisk

drivetothefactorydefaultsettings.See“Creatingandusingrecoverymedia”onpage65.

Note:IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironmentfrom

arescuemediumorrecoverymedia,youmightnothavetherescuedevice(aninternalharddiskdrive,a

disc,aUSBharddiskdrive,orotherexternaldevices)setastherstbootdeviceinthestartupdevice

sequence.Youmustrstmakesurethatyourrescuedeviceissetastherstbootdeviceinthestartup

devicesequenceintheSetupUtilityprogram.See“Selectingastartupdevice”onpage76fordetailed

informationabouttemporarilyorpermanentlychangingthestartupdevicesequence.Formoreinformation

abouttheSetupUtilityprogram,seeChapter7“UsingtheSetupUtilityprogram”onpage73.

Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem

inasafeplaceforfutureuse.

70ThinkCentreUserGuide

RecoveryinformationfortheWindows8operatingsystem

Thissectionprovidesinformationabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththe

Windows8operatingsystem.

Refreshingyourcomputer

Ifyourcomputerdoesnotperformwellandtheproblemmightbecausedbyarecentlyinstalledprogram,

youcanrefreshyourcomputerwithoutlosingyourpersonallesorchangingyoursettings.

Attention:Ifyourefreshyourcomputer,theprogramsthatcamewithyourcomputerandtheprogramsthat

youinstalledfromWindowsStorewillbereinstalled,butallotherprogramswillberemoved.

Torefreshyourcomputer,dothefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click

Settings➙ChangePCsettings➙General.

2.IntheRefreshyourPCwithoutaffectingyourlessection,clickGetstarted.

Resettingyourcomputertothefactorydefaultsettings

Youcanresetyourcomputertothefactorydefaultsettings.Resettingthecomputerwillreinstallthe

operatingsystem,andreinstallalltheprogramsandsettingsthatcamewithyourcomputer.

Attention:Ifyouresetyourcomputer,allyourpersonallesandsettingswillbedeleted.Toavoiddataloss,

makeabackupcopyofallthedatathatyouwanttokeep.

Toresetyourcomputer,dothefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click

Settings➙ChangePCsettings➙General.

2.IntheRemoveeverythingandreinstallWindowssection,clickGetstarted.

Advancedstartupoptions

AdvancedstartupoptionsenableyoutochangethestartupsettingsofyourWindowsoperatingsystem,

startthecomputerfromanexternaldevice,orrestoretheWindowsoperatingsystemfromasystemimage.

Tousetheadvancedstartupoptions,dothefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click

Settings➙ChangePCsettings➙General.

2.IntheAdvancedstartupsection,clickRestartnow➙Troubleshoot➙Advancedoptions.

3.Restartyourcomputerfollowingtheinstructionsonthescreen.

FormoredetailsabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththeWindows8

operatingsystem,refertothehelpinformationsystemoftheWindows8operatingsystem.

Chapter6.Recoveryinformation71

72ThinkCentreUserGuide

Chapter7.UsingtheSetupUtilityprogram

TheSetupUtilityprogramisusedtoviewandchangethecongurationsettingsofyourcomputer,regardless

ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar

settingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Makesureyourcomputeristurnedoff.

2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple

beepsorseealogoscreen,releasetheF1key.

Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram

menuwillnotbedisplayeduntilyoutypethecorrectpassword.Formoreinformation,see“Using

passwords”onpage73.

WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememory

modulesizehasdecreased,anerrormessagewillbedisplayedwhenyoustartthecomputerandyouwillbe

promptedtodooneofthefollowing:

•PressF1toentertheSetupUtilityprogram.

Note:AfteryouentertheSetupUtilityprogram,pressF10tosavechangesandexittheSetupUtility

program.PressEnterwhenpromptedtoconrmtheexit.Theerrormessagewillnotbedisplayedagain.

•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.

Note:YouhavetoenablethecongurationchangedetectionfeatureforthePOSTtodetecttheremovalof

theharddiskdrive.Toenablethecongurationchangedetectionfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙CongurationChangeDetection,

andpressEnter.

3.SelectEnabledandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconrm

theexit.

Viewingandchangingsettings

TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconguration.Tovieworchange

settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.Then,follow

theinstructionsonthescreen.

YoucanuseeitherthekeyboardorthemousetonavigatethroughBIOSmenuchoices.Thekeysusedto

performvarioustasksaredisplayedatthebottomofeachscreen.

Usingpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer

anddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword

©CopyrightLenovo201273

•AdministratorPassword

•HardDiskPassword

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves

computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.

Passwordconsiderations

Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it

isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Tosetastrongpassword,

usethefollowingguidelines:

•Haveatleasteightcharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•SetupUtilityprogramandharddiskdrivepasswordsarenotcasesensitive

•Notbeyournameoryourusername

•Notbeacommonwordoracommonname

•Besignicantlydifferentfromyourpreviouspasswords

Power-OnPassword

WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpasswordeachtimethecomputeris

turnedon.Thecomputercannotbeuseduntilthevalidpasswordistypedin.

AdministratorPassword

SettinganAdministratorPassworddetersunauthorizedusersfromchangingcongurationsettings.Ifyou

areresponsibleformaintainingthecongurationsettingsofseveralcomputers,youmightwanttosetan

AdministratorPassword.

WhenanAdministratorPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutryto

accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword

istypedin.

IfboththePower-OnPasswordandAdministratorPasswordareset,youcantypeeitherpassword.However,

youmustuseyourAdministratorPasswordtochangeanycongurationsettings.

HardDiskPassword

SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena

HardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutrytoaccessthe

harddiskdrive.

Notes:

•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk

driveisremovedfromonecomputerandinstalledinanother.

•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe

harddiskdrive.

Setting,changing,anddeletingapassword

Toset,change,ordeleteapassword,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.

74ThinkCentreUserGuide

2.FromtheSetupUtilityprogrammainmenu,selectSecurity.

3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or

HardDiskPassword.

4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore

information,see“Passwordconsiderations”onpage74.

Erasinglostorforgottenpasswords(clearingCMOS)

Thissectionprovidesinstructionsonhowtoeraselostorforgottenpasswords,suchasauserpassword.

Toerasealostorforgottenpassword,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem

board”onpage13.

4.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and

pin3).

5.Reinstallthecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”

onpage63.

6.Turnonthecomputerandleaveitonforapproximately10seconds.Then,turnoffthecomputerby

holdingthepowerswitchforapproximatelyveseconds.

7.Repeatstep1throughstep3.

8.MovetheClearCMOS/Recoveryjumperbacktothestandardposition(pin1andpin2).

9.Reinstallthecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”

onpage63.

Enablingordisablingadevice

Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:

USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris

disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.

SATAControllerWhenthisfeatureissettoDisable,alldevicesconnectedtotheSATAconnectors

(suchasharddiskdrivesortheopticaldrive)aredisabledandcannotbeaccessed.

Toenableordisableadevice,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.

2.FromtheSetupUtilityprogrammainmenu,selectDevices.

3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:

•SelectUSBSetuptoenableordisableaUSBdevice.

•SelectATADrivesSetup➙SATAControllertoenableordisableaSATAdevice.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage77.

Chapter7.UsingtheSetupUtilityprogram75

Selectingastartupdevice

Ifyourcomputerdoesnotstartupfromadevicesuchasthediscorharddiskdriveasexpected,dooneof

thefollowingtoselectthestartupdeviceyouwant.

Selectingatemporarystartupdevice

Usethisproceduretoselectatemporarystartupdevice.

Note:Notalldiscsandharddiskdrivesarebootable.

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect

bootdevicewindowdisplays,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Thecomputerwillstartupfromthedeviceyou

selected.

Note:SelectingastartupdevicefromthePleaseselectbootdevicewindowdoesnotpermanentlychange

thestartupsequence.

Selectingorchangingthestartupdevicesequence

Tovieworpermanentlychangetheconguredstartupdevicesequence,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.

2.FromtheSetupUtilityprogrammainmenu,selectStartup.

3.SelectthedevicesforthePrimaryStartupSequence,theAutomaticStartupSequence,andtheError

StartupSequence.Readtheinformationdisplayedontherightsideofthescreen.

4.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage77.

EnablingErPcompliancemode

Youcanenabletheenergy-relatedproductsdirective(ErP)compliancemodethroughthePowermenuinthe

SetupUtilityprogramtoreducetheconsumptionofelectricitywhenyourcomputerisinstandbyoroffmode.

ToenableErPcompliancemodeintheSetupUtilityprogram,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙EnhancedPowerSavingMode,and

pressEnter.

3.SelectEnabledandpressEnter.

4.FromthePowermenu,selectAutomaticPowerOnandpressEnter.

5.SelectWakeonLanandpressEnter.

6.SelectDisabledandpressEnter.

7.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconrm

theexit.

Note:WhenErPcompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneofthefollowing:

•Pressingthepowerswitch

•Enablingthewakeuponalarmfeature

Thewakeuponalarmfeatureenablesyourcomputertowakeupatasettime.Toenablethewake

uponalarmfeature,dothefollowing:

76ThinkCentreUserGuide

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEnter.

3.SelectWakeUponAlarmandpressEnter.Thenfollowtheinstructionsonthescreen.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto

conrmtheexit.

•Enablingtheafterpowerlossfeature

Theafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesaftera

suddenlossofelectricity.Toenabletheafterpowerlossfeature,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AfterPowerLoss,andpressEnter.

3.SelectPowerOnandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto

conrmtheexit.

ExitingtheSetupUtilityprogram

Afteryounishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.

YoumighthavetopressEscseveraltimes.Dooneofthefollowing:

•Ifyouwanttosavethenewsettings,pressF10tosaveandexittheSetupUtilityprogram.

•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit,andthenpress

Enter.WhentheResetWithoutSavingwindowopens,selectYes,andthenpressEntertoexitthe

SetupUtilityprogram.

•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings,andthenpressF10to

saveandexittheSetupUtilityprogram.

Chapter7.UsingtheSetupUtilityprogram77

78ThinkCentreUserGuide

Chapter8.Updatingsystemprograms

ThischapterprovidesinformationaboutupdatingthePOSTandBIOS,andhowtorecoverfromaPOST

andBIOSupdatefailure.

Usingsystemprograms

Systemprogramsarethebasiclayerofsoftwarebuiltintoyourcomputer.Systemprogramsincludethe

POST,theBIOS,andtheSetupUtilityprogram.ThePOSTisasetoftestsandproceduresthatare

performedeachtimeyouturnonyourcomputer.TheBIOSisalayerofsoftwarethattranslatesinstructions

fromotherlayersofsoftwareintoelectricalsignalsthatthecomputerhardwarecanexecute.Youcanuse

theSetupUtilityprogramtovieworchangethecongurationsettingsofyourcomputer.SeeChapter7

“UsingtheSetupUtilityprogram”onpage73fordetailedinformation.

Yourcomputersystemboardhasamodulecalledelectricallyerasableprogrammableread-onlymemory

(EEPROM,alsoreferredtoasashmemory).YoucaneasilyupdatethePOST,theBIOS,andtheSetup

Utilityprogrambystartingyourcomputerwithasystem-program-updatediscorrunningaspecialupdate

programfromyouroperatingsystem.

LenovomightmakechangesandenhancementstothePOSTandBIOS.Whenupdatesarereleased,they

areavailableasdownloadablelesontheLenovoWebsiteathttp://www.lenovo.com.Instructionsforusing

thePOSTandBIOSupdatesareavailableinaTXTlethatisincludedwiththeupdateles.Formost

models,youcandownloadeitheranupdateprogramtocreateasystem-program-updatediscoranupdate

programthatcanberunfromtheoperatingsystem.

Updating(ashing)theBIOSfromadisc

Thissectionprovidesinstructionsonhowtoupdate(ash)theBIOSfromadisc.

Note:Youcandownloadaself-startingbootablediscimage(knownasanISOimage)withthesystem

programupdatestocreateasystem-program-updatedisc.Goto:

http://support.lenovo.com

Toupdate(ash)theBIOSfromadisc,dothefollowing:

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheStartupDevice

Menuwindowopens,releasetheF12key.

3.FromtheStartupDeviceMenuwindow,selectthedesiredopticaldriveasthestartupdevice.Then,

insertthediscintothisopticaldriveandpressEnter.Theupdatebegins.

4.Whenpromptedtochangetheserialnumber,itissuggestedthatyoudonotmakethischangeby

pressingN.However,ifyoudowanttochangetheserialnumber,pressY,thentypeintheserialnumber

andpressEnter.

5.Whenpromptedtochangethemachinetypeandmodel,itissuggestedthatyoudonotmakethis

changebypressingN.However,ifyoudowanttochangethemachinetypeandmodel,pressY,then

typeinthemachinetypeandmodelandpressEnter.

6.Followtheinstructionsonthescreentocompletetheupdate.Aftertheupdateiscompleted,removethe

discfromtheopticaldrive.

©CopyrightLenovo201279

Updating(ashing)theBIOSfromyouroperatingsystem

Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject

tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.

Toupdate(ash)theBIOSfromyouroperatingsystem,dothefollowing:

1.Gotohttp://www.lenovo.com/support.

2.ClickDownloadDrivers&Software.

3.ClickUseQuickPath.

4.Typethe4-digitmachinetypeforyourcomputerintheQuickPatheldandthenclickFindMyProduct.

5.ClickBIOS.

6.LocatetheBIOSversionthatyouwanttodownload.

7.ClickClickforles.Allavailableleswillbedisplayed.

8.Clickthelinkforthereadmelethatcontainstheinstructionsforupdating(ashing)theBIOSfrom

youroperatingsystem.

9.Printtheseinstructions.Thisisveryimportantbecausetheseinstructionswillnotbedisplayedon

thescreenafterthedownloadbegins.

10.Followtheprintedinstructionstodownload,extract,andinstalltheupdate.

RecoveringfromaPOST/BIOSupdatefailure

IfthepowertoyourcomputerisinterruptedwhilethePOSTandBIOSisbeingupdated,yourcomputer

mightnotrestartcorrectly.Ifthishappens,performthefollowingproceduretorecoverfromthePOSTand

BIOSupdatefailure.ThisprocedureiscommonlycalledBoot-blockRecovery.

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect

allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Removethecomputercover.See“Removingthecomputercover”onpage34.

3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem

board”onpage13.

4.RemoveanycablesthatimpedeaccesstotheClearCMOS/Recoveryjumper.

5.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and

pin3).

6.ReconnectanycablesthatweredisconnectedandreinstallthePCIcardifremoved.

7.Reinstallthecomputercoverandreconnectthepowercordsforthecomputerandmonitortoelectrical

outlets.See“Completingthepartsreplacement”onpage63.

8.TurnonthecomputerandtheninsertthePOSTandBIOSupdate(ashupdate)discintotheoptical

drive.Waitafewminutes.Then,therecoverysessionbegins.Therecoverysessionwilltaketwoto

threeminutes.Duringthistime,awarningmessagewillbedisplayedandnoactionisneededfromyou.

9.Aftertherecoverysessioniscompleted,therewillbenovideo,andyourcomputerwillautomatically

turnoff.

10.Repeatstep1throughstep4.

11.MovetheClearCMOS/Recoveryjumperbacktothestandardposition(pin1andpin2).

12.ReconnectanycablesthatweredisconnectedandreinstallthePCIcardifremoved.

13.Reinstallthecomputercoverandreconnectanycablesthatweredisconnected.

14.Turnonthecomputertorestarttheoperatingsystem.

80ThinkCentreUserGuide

Chapter9.Preventingproblems

Thischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputer

runningsmoothly.

Keepingyourcomputercurrent

Insomesituationsyoumaynditnecessarytohavethemostcurrentsoftwareprograms,devicedrivers,or

operatingsystem.Thissectionexplainshowtogetthelatestupdatesforyourcomputer.

Selectanyofthefollowingtopics:

•“Gettingthelatestdevicedriversforyourcomputer”onpage81

•“Updatingyouroperatingsystem”onpage81

•“UsingSystemUpdate”onpage82

Gettingthelatestdevicedriversforyourcomputer

YoucandownloadandinstallupdateddevicedriversfromtheLenovoWebsitebydoingthefollowing:

Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject

tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.

Attention:DonotdownloadupdateddevicedriversfromtheWindowsUpdateWebsite.Thedevice

driversprovidedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcause

unexpectedproblems.ObtainupdateddevicedriversfromLenovo.

1.Gotohttp://support.lenovo.com.

2.ClickDownload&Drivers.

3.Selectthemachinetypeofyourcomputerfromthemachinetypelist.

4.Clickthecategoryofdeviceforwhichyouneedthedevicedriver.

5.Clicktheappropriatedevicedriver.

6.Downloadandinstallthedevicedriver.

Updatingyouroperatingsystem

MicrosoftmakesupdatesavailableforthevariousWindowsoperatingsystemsthroughtheMicrosoft

WindowsUpdateWebsite.TheWebsiteautomaticallydetermineswhatWindowsupdatesareavailablefor

yourspeciccomputerandliststhoseupdatesonly.Updatescouldincludesecurityxes,newversionsof

Windowscomponents(suchasMediaPlayer),xestootherportionsoftheWindowsoperatingsystem,

orenhancements.

Attention:DonotdownloadupdateddevicedriversfromtheWindowsWebsite.Thedevicedrivers

providedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcauseunexpected

problems.ObtainupdateddevicedriversfromLenovo.See“Gettingthelatestdevicedriversforyour

computer”onpage81formoreinformation.

ToaccesstheMicrosoftWindowsUpdatesite,dothefollowing:

1.Gotohttp://windowsupdate.microsoft.com/.

2.Followtheinstructionsonthescreen.

©CopyrightLenovo201281

UsingSystemUpdate

TheSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-date.Updatepackages

arestoredonLenovoserversandcanbedownloadedfromtheLenovoSupportWebsite.Updatepackages

cancontainapplications,devicedrivers,BIOSashes,orsoftwareupdates.WhentheSystemUpdate

programconnectstotheLenovoSupportWebsite,theSystemUpdateprogramautomaticallyrecognizes

themachinetypeandmodelofyourcomputer,theinstalledoperatingsystem,andthelanguageofthe

operatingsystemtodeterminewhatupdatesareavailableforyourcomputer.TheSystemUpdateprogram

thendisplaysalistofupdatepackagesandcategorizeseachupdateascritical,recommended,and

optionaltohelpyouunderstandtheimportance.Youhavecompletecontrolofwhichupdatestodownload

andinstall.Afteryouselecttheupdatepackagesyouwant,theSystemUpdateprogramautomatically

downloadsandinstallstheupdateswithoutanyfurtherinterventionfromyou.

TheSystemUpdateprogramispreinstalledonmostLenovocomputersandisreadytorun.Theonly

prerequisiteisanactiveInternetconnection.Youcanstarttheprogrammanually,oryoucanusethe

schedulefeaturetoenabletheprogramtosearchforupdatesautomaticallyatspeciedintervals.Youalso

canpredenescheduledupdatestosearchbyseverity(criticalupdates,criticalandrecommendedupdates,

orallupdates)sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.

ToopentheSystemUpdateprogram,see“AccessingLenovoprogramsontheWindows7operatingsystem”

onpage5or“AccessingLenovoprogramsontheWindows8operatingsystem”onpage7.

IftheSystemUpdateprogramisnotcurrentlyinstalledonyourcomputer,youcandownloaditfromthe

LenovoSupportWebsiteathttp://www.lenovo.com/support.

Cleaningandmaintenance

Withappropriatecareandmaintenanceyourcomputerwillserveyoureliably.Thefollowingtopicsoffer

informationtohelpyoukeepyourcomputerintopworkingorder.

•“Basics”onpage82

•“Cleaningyourcomputer”onpage83

–“Computer”onpage83

–“Keyboard”onpage83

–“Opticalmouse”onpage83

–“Displayscreen”onpage83

•“Goodmaintenancepractices”onpage84

Basics

Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:

•Keepyourcomputerinaclean,dryenvironment.Makesureitrestsonaat,steadysurface.

•Donotplaceitemsontopofthemonitororcoveranyoftheventsinthemonitororcomputer.These

ventsprovideairowtokeepyourcomputerfromoverheating.

•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe

keyboardandmousestickandunusable.

•Donotgetthepowerswitchesorothercontrolswet.Moisturecandamagethesepartsandcausean

electricalhazard.

•Alwaysdisconnectapowercordbygraspingtheplug,butnotthecord.

82ThinkCentreUserGuide

Cleaningyourcomputer

Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free

operation.

CAUTION:

Besuretoturnoffthecomputerandmonitorpowerswitchesbeforecleaningthecomputerand

monitorscreen.

Computer

Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.

Keyboard

Tocleanyourcomputerkeyboard,dothefollowing:

1.Applysomeisopropylrubbingalcoholtoasoft,dust-freecloth.

2.Wipeeachkeytopsurfacewiththecloth.Wipethekeysonebyone;ifyouwipeseveralkeysatatime,

theclothmayhookontoanadjacentkeyandpossiblydamageit.Makesurethatnoliquiddripsonto

orbetweenthekeys.

3.Toremoveanycrumbsordustfrombeneaththekeys,youcanuseacamerablowerwithabrush

orcoolairfromahairdryer.

Note:Avoidsprayingcleanerdirectlyontothedisplayorthekeyboard.

Opticalmouse

Thissectionprovidesinstructionsonhowtocleananopticalmouse.

Anopticalmouseusesalight-emittingdiode(LED)andanopticalsensortonavigatethepointer.Ifthe

pointeronthescreendoesnotmovesmoothlywiththeopticalmouse,youmightneedtocleanthemouse.

Tocleananopticalmouse,dothefollowing:

1.Turnoffyourcomputer.

2.Disconnectthemousecablefromthecomputer.

3.Turnthemouseupsidedowntocheckthelens.

a.Ifthereisasmudgeonthelens,gentlycleantheareawithaplaincotton-tippedswab.

b.Ifthereisdebrisinthelens,gentlyblowthedebrisawayfromthearea.

4.Checkthesurfaceonwhichyouareusingthemouse.Ifyouhaveaveryintricatepictureorpattern

beneaththemouse,itmaybedifcultforthedigitalsignalprocessor(DSP)todeterminechanges

inthemouseposition.

5.Reconnectthemousecabletothecomputer.

6.Turnyourcomputerbackon.

Displayscreen

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen

periodically.See“Cleaningaat-panelmonitorsurface”onpage83or“Cleaningaglass-screensurface”

onpage84.

Cleaningaat-panelmonitorsurface

Ifyouhaveaat-panelcomputerdisplaythathasaexiblelmsurface,dothefollowingtocleanthespecial

surface.Wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritandotherlooseparticles.

ThenmoistenaclothwithLCDcleanerandwipethescreensurface.

Chapter9.Preventingproblems83

Manycomputersupplystorescarrythespecialcleaninguidsfordisplays.Usecleaninguidsdevelopedfor

LCDdisplaysonly.Firstapplytheuidtoalint-free,softcloth,thencleantheLCDdisplay.Somecomputer

supplystorescarrypre-moistenedtowelettesforLCDmaintenance.

Cleaningaglass-screensurface

Tocleanaglass-screensurface,wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritand

otherlooseparticles.Thenuseasoftclothmoistenedwithanonabrasiveliquidglasscleaner.

Goodmaintenancepractices

Byperformingafewgoodmaintenancepractices,youcanmaintaingoodcomputerperformance,protect

yourdata,andbepreparedincaseofacomputerfailure.

•Emptyyourrecyclebinonaregularbasis.

•RuntheWindowsDiskDefragmenterprogramoccasionallytopreventperformanceproblemscausedby

anexcessivenumberoffragmentedles.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersinyoure-mailapplicationonaregularbasis.

•Makebackupcopiesofcriticaldataonremovablemediamemoryatregularintervalsandstorethe

removablemediainasafelocation.Thefrequencyofmakingbackupcopiesdependsonhowcriticalthe

dataistoyouoryourbusiness.Lenovomakesanumberofremovable-mediastoragedevicesavailable

asoptions,suchasCD-RWdrivesandrecordableDVDdrives.

•Backupyourentireharddiskdriveonaregularbasis.

•IfyouareusingtheWindowsVistaoperatingsystem,useorscheduleSystemRestoretotakeasystem

snapshotperiodically.

Note:Alwaystakeasnapshotbeforeinstallingnewdevicedrivers,updatingsoftware,orinstalling

newsoftware.

•Keepyourcomputersoftwareup-to-date.See“Keepingyourcomputercurrent”onpage81formore

information.

•Keepalogbook.Entriesmightincludemajorsoftwareorhardwarechanges,device-driverupdates,

intermittentproblemsandwhatyoudidtoresolvethem,andanyminorissuesyoumighthave

experienced.AlogbookcanhelpyouoraLenovotechniciandetermineifaproblemisrelatedtochange

inhardware,changeinsoftware,orsomeotheractionthatmighthavetakenplace.

•CreateProductRecoverydiscs.See“Creatingandusingrecoverymedia”onpage65formoreinformation

aboutusingProductRecoverydiscstorestoretheharddiskdrivetothefactorydefaultsettings.

•Createrescuemedia.See“Creatingandusingarescuemedium”onpage68formoreinformationabout

usingaRescuemediumsuchasaCDorDVDtorecoverfromfailuresthatpreventyoufromgaining

accesstotheWindowsenvironmentortheRescueandRecoveryworkspaceonyourharddiskdrive.

Movingyourcomputer

Takethefollowingprecautionsbeforemovingyourcomputer.

1.Backupalllesanddatafromtheharddiskdrive.Thereareavarietyofbackupprogramsavailable

commercially.Youroperatingsystemalsomighthaveabackupprogramthatyoucanuse.Lenovo

providestheRescueandRecoveryprogramtohelpyoubackupandrestoredata.See“Performing

backupandrecoveryoperations”onpage66formoreinformation.

2.Removeallmedia(diskettes,compactdiscs,tapes,andsoon)fromthedrives.

3.Turnoffthecomputerandallattacheddevices.Yourharddiskdriveautomaticallyparkstheread/write

headinanondataarea.Thispreventsdamagetotheharddiskdrive.

4.Unplugthepowercordsfromelectricaloutlets.

84ThinkCentreUserGuide

5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsrst,andthen

disconnecttheotherendsfromthecomputer.

6.Notewhereanyremainingcablesareattachedtothecomputer;then,removethem.

7.Ifyousavedtheoriginalshippingcartonsandpackingmaterials,usethemtopacktheunits.Ifyouare

usingdifferentcartons,cushiontheunitstoavoiddamage.

Chapter9.Preventingproblems85

86ThinkCentreUserGuide

Chapter10.Troubleshootinganddiagnostics

Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblem

isnotdescribedhere,seeChapter11“Gettinginformation,help,andservice”onpage107foradditional

troubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport

telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto

theLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.

SymptomAction

Thecomputerdoesnotstart

whenyoupressthepower

switch.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa

workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,

makesurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

Themonitorscreenisblank.Verifythat:

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe

appropriatemonitorconnectoronthecomputer.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking

electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset

correctly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector

onthegraphicscard.

Thekeyboarddoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.

•Nokeysarestuck.

Themousedoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.

•Themouseisclean.Referto“Opticalmouse”onpage83forfurtherinformation.

©CopyrightLenovo201287

SymptomAction

Theoperatingsystemdoesnot

start.

Verifythat:

•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.

Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,

see“Selectingastartupdevice”onpage76.

Thecomputerbeepsmultiple

timesbeforetheoperating

systemstarts.

Verifythatnokeysarestuck.

Troubleshootingprocedure

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour

computer:

1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning

electricaloutlets.

3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation

aboutaccessingandchangingtheBIOSsettings,refertoyourChapter7“UsingtheSetupUtility

program”onpage73.

4.Gotothe“Troubleshooting”onpage88andfollowtheinstructionsforthetypeofproblemyouare

experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe

nextstep.

5.Tryusingapreviouslycapturedcongurationtoseeifarecentchangetohardwareorsoftwaresettings

hascausedaproblem.Beforerestoringapreviousconguration,captureyourcurrentcongurationin

casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseaffects.Torestorea

capturedconguration,dothefollowing:

•ForWindows7:ClickStart➙ControlPanel➙SystemandSecurity➙System➙System

Protection➙SystemRestore.

•ForWindows8:OpenControlPanel,andthenclickSystemandSecurity➙System➙System

Protection➙SystemRestore.

Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.

6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage104formoreinformation.

•Ifthediagnosticprogramdetectsahardwarefailure,contacttheLenovoCustomerSupportCenter.

SeeChapter11“Gettinginformation,help,andservice”onpage107formoreinformation.

•Ifyouareunabletorunthediagnosticprogram,contacttheLenovoCustomerSupportCenter.See

Chapter11“Gettinginformation,help,andservice”onpage107formoreinformation.

•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting

information,help,andservice”onpage107formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.

Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware

optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:

88ThinkCentreUserGuide

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea

hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour

computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.

2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage89

•“CDproblems”onpage90

•“DVDproblems”onpage91

•“Intermittentproblems”onpage93

•“Keyboard,mouse,orpointingdeviceproblems”onpage93

•“Monitorproblems”onpage95

•“Networkingproblems”onpage97

•“Optionproblems”onpage99

•“Performanceandlockupproblems”onpage100

•“Printerproblems”onpage102

•“Serialportproblems”onpage102

•“Softwareproblems”onpage103

•“USBproblems”onpage104

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage89

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”

onpage90

•“Soundcomesfromoneexternalspeakeronly”onpage90

•“NoaudioinDOSapplicationsorgames”onpage90

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis

settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac

electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,

verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector

onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Chapter10.Troubleshootinganddiagnostics89

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal

speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,

theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating

system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature

andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.

•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemformore

information.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis

insertedintoadrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive

Action:See“CDproblems”onpage90.

Soundcomesfromoneexternalspeakeronly

Symptom:Soundcomesfromoneexternalspeakeronly.

Actions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Makesurethecablethatattachestheleftspeakertotherightspeakerissecurelyconnected.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheBalancesettingsaresetcorrectly.

Iftheseactionsdonotcorrecttheproblem,youmighthaveafailingspeaker.Havethespeakerserviced.If

youneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage107.

NoaudioinDOSapplicationsorgames

Symptom:NoaudioinDOSapplicationsorgames

Actions:

•MakesuretheDOSapplicationorgameisconguredtouseSoundBlasterProorSoundBlaster

emulation.Refertothedocumentationthatcomeswiththeapplicationorgameforinstructionson

settingsound-cardsettings.

•Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,

andservice”onpage107.

CDproblems

Selectyoursymptomfromthefollowinglist:

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoaCD

drive”onpage91

•“ACDorDVDdoesnotwork”onpage91

•“Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,tostart

yourcomputer”onpage91

90ThinkCentreUserGuide

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis

insertedintoaCDdrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedinto

aCDdrive.

Actions:

•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe

discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.

•IfyouareusingtheWindows7operatingsystem,followtheactionfor“ACDorDVDdoesnotwork”

onpage91.

Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage91.

ACDorDVDdoesnotwork

Symptom:ACDorDVDdoesnotwork.

Actions:

•Verifythatthediscisinsertedcorrectly,withitslabelup.

•Makesurethatthediscyouareusingisclean.Toremovedustorngerprints,wipethedisccleanwitha

softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.

•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow

isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD

driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare

securelyconnectedtothedrive.

Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery

CD,tostartyourcomputer

Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,

tostartyourcomputer.

Action:MakesurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Refer

toyour“Selectingorchangingthestartupdevicesequence”onpage76forinformationonviewingand

changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand

cannotbechanged.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

DVDproblems

Selectyoursymptomfromthefollowinglist:

•“BlackscreeninsteadofDVDvideo”onpage91

•“DVDmoviewillnotplay”onpage92

•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage92

•“Playbackisverysloworchoppy”onpage92

•“Invaliddiscornodiscfoundmessage”onpage92

BlackscreeninsteadofDVDvideo

Symptom:BlackscreeninsteadofDVDvideo

Chapter10.Troubleshootinganddiagnostics91

Actions:

•RestarttheDVDplayerprogram.

•Closeanyopenles,turnoffthecomputer,andthenrestartthecomputer.

•Tryalowerscreenresolutionorcolordepth.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

DVDmoviewillnotplay

Symptom:DVDmoviewillnotplay.

Actions:

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor

theregionwhereyouareusingyourcomputer.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

NoaudioorintermittentaudiowhileplayingDVDmovie

Symptom:NoaudioorintermittentaudiowhileplayingDVDmovie.

Actions:

•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkallcableconnectionstoandfromthespeakers.

•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Playbackisverysloworchoppy

Symptom:Playbackisverysloworchoppy.

Actions:

•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.

•Ensurethatvideoresolutionissettolessthan1152x864.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Invaliddiscornodiscfoundmessage

Symptom:Invaliddiscornodiscfoundmessage

Actions:

92ThinkCentreUserGuide

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.

•Ensurethatvideoresolutionissettolessthan1152x864.

•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe

DVDdiscisinthedrivelabeled“DVD”.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Intermittentproblems

Symptom:Aproblemoccursonlyoccasionallyandisdifculttorepeat.

Actions:

•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.

•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairowaroundthegrill),andthe

fansareworking.Ifairowisblockedorthefansarenotworking,thecomputermightoverheat.

•IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.

(SeeyourSCSIdocumentation.)

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Keyboard,mouse,orpointingdeviceproblems

Selectyoursymptomfromthefollowinglist:

•“Allorsomekeysonthekeyboarddonotwork”onpage93

•“Themouseorpointingdevicedoesnotwork”onpage94

•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage94

•“Thengerprintreaderdoesnotwork”onpage94

•“Thewirelesskeyboarddoesnotwork”onpage94

Allorsomekeysonthekeyboarddonotwork

Symptom:Allorsomekeysonthekeyboarddonotwork.

Actions:

•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.

•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons

aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned

toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto

helpdiagnoseproblemswiththeRapidAccessbuttons.

ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:

–OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

Chapter10.Troubleshootinganddiagnostics93

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance

KeyboardCustomizationprogramstarts.

–OntheWindows8operatingsystem,dothefollowing:

1.OpenControlPanel.

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance

KeyboardCustomizationprogramstarts.

Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.SeeChapter11

“Gettinginformation,help,andservice”onpage107fordetails.

Themouseorpointingdevicedoesnotwork

Symptom:Themouseorpointingdevicedoesnotwork.

Actions:

•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe

computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe

mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused

foraUSBmouseorpointingdevice.

•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.

•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS

settings.See“Enablingordisablingadevice”onpage75.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Thepointeronthescreendoesnotmovesmoothlywiththemouse

Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.

Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother

contaminantsontheballinsidethemouse.Cleanthemouse.See“Opticalmouse”onpage83for

instructions.

Thengerprintreaderdoesnotwork

Symptom:Thengerprintreaderdoesnotwork.

Action:Thefollowingcouldcausethengerprintreadernottooperateproperly:

•Notenrollingyourngerprintcorrectly.

•Scratchingthesurfaceofthereaderwithahard,pointedobject.

•Scrapingthesurfaceofthereaderwithyournailoranythinghard.

•Usingortouchingthereaderwithadirtynger.

•Thesurfaceofyourngerisverydifferentfromwhenyouenrolledyourngerprint.

Thewirelesskeyboarddoesnotwork

Symptom:Thewirelesskeyboarddoesnotwork.

94ThinkCentreUserGuide

Action:IftheTransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour

computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:

•Thebatteriesareproperlyinstalled.

•Thebatteriesstillretaintheircurrent.

•ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.

•Thetransceiverisfullyinstalled.

Action:IftheTransceiverCommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.

Monitorproblems

Note:Manymonitorshavestatus-indicatorlightsandbuilt-incontrolsforadjustingbrightness,contrast,

width,height,andotherpictureadjustments.However,thecontrolsvaryfrommonitortypetomonitortype.

Forinformationaboutthestatuslightsandusingthecontrols,refertothedocumentationthatcomes

withyourmonitor.

Selectyoursymptomfromthefollowinglist:

•“Wrongcharactersappearonthescreen”onpage95

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer

inactivity”onpage95

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsomeapplication

programs”onpage95

•“Theimageappearstobeickering”onpage96

•“Theimageisdiscolored”onpage96

Wrongcharactersappearonthescreen

Symptom:Wrongcharactersappearonthescreen.

Action:Havethecomputerserviced.Fordetails,seeChapter11“Gettinginformation,help,andservice”on

page107.

Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod

ofcomputerinactivity

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer

inactivity.

Action:Thecomputerisprobablysetforenergysavingswiththepower-managementfeature.Ifthe

power-managementfeatureisenabled,disablingitorchangingthesettingsmightsolvetheproblem.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart

someapplicationprograms

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsome

applicationprograms.

Actions:

Chapter10.Troubleshootinganddiagnostics95

•Makesurethemonitorsignalcableissecurelyconnectedtothemonitorandthemonitorconnectoron

thecomputer.Aloosecablecancauseintermittentproblems.

•Verifythatthenecessarydevicedriversfortheapplicationprogramsareinstalled.Refertothe

documentationfortheaffectedapplicationprogramtoseeifdevicedriversarerequired.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Theimageappearstobeickering

Symptom:Theimageappearstobeickering.

Actions:

•Themonitormightbeoperatinginalow-refreshratedisplaymode.Setthemonitortothehighest,

noninterlacedrefreshratesupportedbyyourmonitorandthevideocontrollerinyourcomputer.

Attention:Usingaresolutionorrefreshratethatisnotsupportedbyyourmonitormightdamageit.Check

thedocumentationthatcomeswithyourmonitortoverifythesupportedrefreshrates.

•Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother

devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe

problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfartheraway

fromthemonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)

apart.

3.Turnonthemonitor.

•YoucanresettherefreshratethroughyouroperatingsystemControlPanel:

OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.

OntheWindows8operatingsystem,openControlPanelandclickHardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.

•Seeyouroperatingsystemdocumentationorhelpforfurtherinformationonmonitorsettings.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting

information,help,andservice”onpage107fordetails.

Theimageisdiscolored

Symptom:Theimageisdiscolored.

Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother

devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe

problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfurtherawayfrom

themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.

3.Turnonthemonitor.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting

information,help,andservice”onpage107fordetails.

96ThinkCentreUserGuide

Networkingproblems

Thefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthe

followinglist:

•“Ethernetproblems”onpage97

•“AwirelessLANproblem”onpage98

•“AwirelessWANproblem”onpage99

•“Bluetoothproblem”onpage99

Formoreinformation,see“HelpandSupport”onpage107.

Ethernetproblems

ForEthernetproblems,selectyoursymptomfromthefollowinglist:

•“Yourcomputercannotconnecttothenetwork”onpage97

•“Theadapterstopsworkingfornoapparentreason”onpage98

•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails

orerrorsoccur”onpage98

•“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,

itconnectsat100Mbps”onpage98

Yourcomputercannotconnecttothenetwork

Symptom:Yourcomputercannotconnecttothenetwork.

Actions:Ensurethat:

•Thecableisinstalledproperly.

ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand

theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100

meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try

adifferentcable.

•Thecableisinstalledproperly.

•Youareusingthecorrectdevicedriver.

OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe

passwordorprovideconrmation.

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight

notbeusingthecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthe

highlightedadapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

OntheWindows8operatingsystem,dothefollowing:

1.OpenControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe

passwordorprovideconrmation.

Chapter10.Troubleshootinganddiagnostics97

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight

notbeusingthecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthe

highlightedadapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

•Theswitchportandtheadapterhavethesameduplexsetting.

Ifyouconguredtheadapterforfullduplex,ensurethattheswitchportisalsoconguredforfullduplex.

Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.

•Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.

CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

Theadapterstopsworkingfornoapparentreason

Symptom:Theadapterstopsworkingfornoapparentreason.

Action:Thenetworkdriverlesmaybecorruptormissing.Updatethedriverbyreferringtothe“Solution”

descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalled.

TheWakeonLANfeatureisnotworking

Symptom:TheWakeonLAN(WOL)featureisnotworking.

Actions:

•MakesurethatWOLisenabledintheBIOSSetupUtilityprogram.

•Ifitis,checkwithyourLANadministratorforthenecessarysettings.

IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection

failsorerrorsoccur

Symptom:IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection

failsorerrorsoccur.

Actions:

•UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.

•Connecttoa1000BASE-Thub/switch(not1000BASE-X).

IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,

itconnectsat100Mbps

Symptom:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.

Instead,itconnectsat100Mbps.

Actions:

•Tryanothercable.

•Makesurethatthelinkpartnerissettoauto-negotiate.

•Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).

AwirelessLANproblem

Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.

Actions:

•MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriver

versionsupportedbyAccessConnectionsisthelatestdocumentedinthereadmele.

•Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.

98ThinkCentreUserGuide

•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe

Windowsnoticationarea.

•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis

case-sensitiveinformation.

AwirelessWANproblem

Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.

Action:TheWANcardisnotsupportedonthiscomputer.Removeit.

Note:SomecomputermodelsdonothaveawirelessWAN.

Bluetoothproblem

Symptom:SounddoesnotcomefromtheBluetoothheadsetorheadphonebutcomesfromthelocal

speakereventhoughtheheadsetorheadphoneisconnectedusingtheHeadsetproleorAVprole.

Action:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpenControlPanel.

3.ClickHardwareandSound➙Sound.

4.SelectthePlaybacktab.

5.IfyouareusingtheHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefault

button.IfyouareusingtheAVprole,selectStereoAudioandclicktheSetDefaultbutton.

6.ClickOKtoclosetheSoundwindow.

Optionproblems

UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown

troubleshootinginformation.

Selectyoursymptomfromthefollowinglist:

•“Anoptionthatwasjustinstalleddoesnotwork”onpage99

•“Anoptionthatpreviouslyworkeddoesnotworknow”onpage100

Anoptionthatwasjustinstalleddoesnotwork

Symptom:Anoptionthatwasjustinstalleddoesnotwork.

Action:Verifythat:

•Theoptionisdesignedforyourcomputer.

•Youfollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided

withyourcomputer,andalloptionles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.

•Youhavenotloosenedotherinstalledoptionsorcables.

•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction

correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother

installedadapters)todeterminetheresourcesrequiredforeachadapter.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Chapter10.Troubleshootinganddiagnostics99

Anoptionthatpreviouslyworkeddoesnotworknow

Symptom:Anoptionthatpreviouslyworkeddoesnotworknow.

Actions:

•Verifythatalloptionhardwareandcableconnectionsaresecure.

•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.

•IfthefailingoptionisaSCSIoption,verifythat:

–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.

–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.

–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer

isturnedon.Formoreinformation,seeyourSCSIdocumentation.

•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Performanceandlockupproblems

Poorperformanceandlockupproblemscanbearesultofanyofthefollowing:

•“Insufcientfreeharddiskdrivespace”onpage100

•“Excessivenumberoffragmentedles”onpage101

•“Insufcientmemory”onpage101

Makeaselectionfromtheabovelisttondoutmoreaboutthecorrectiveactionsyoucantake.

Insufcientfreeharddiskdrivespace

Symptom:Insufcientfreeharddiskdrivespace

TheWindowsoperatingsystemwillslowdownandmightproduceerrorsiftheharddiskdrivegetstoofull.

TochecktheamountoffreespaceontheWindows7operatingsystem,dothefollowing:

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

TochecktheamountoffreespaceontheWindows8operatingsystem,dothefollowing:

1.OpentheWindowsExplorerandclickComputer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

Tofreeupdiskspace,doanyofthefollowing:

•Procedure1

1.OntheWindows7operatingsystem,clickStart➙Computer.OntheWindows8operatingsystem,

opentheWindowsExplorerandclickComputer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.Alistofunnecessarylecategoriesisdisplayed.Selecteachlecategoryyouwanttodelete,

andthenclickOK.

100ThinkCentreUserGuide

•Procedure2

1.OpenControlPanel.

2.ClickPrograms.

3.ClickTurnWindowsfeaturesonoroff.

4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsonthescreen.

•Procedure3

1.OntheWindows7operatingsystem,clickStart➙Computer.OntheWindows8operatingsystem,

opentheWindowsExplorerandclickComputer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.ClickCleanupsystemles.

5.ClicktheMoreOptionstab.

6.IntheProgramsandFeaturesarea,clicktheCleanupbutton.

7.Alistofinstalledprogramsisdisplayed.Selecttheprogramthatyouwanttoremove.Click

Uninstall/Change.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.Thefolder

namesandproceduresvarydependingonyoure-mailapplication.Ifyouneedassistance,seethe

helpsystemforyoure-mailapplication.

Excessivenumberoffragmentedles

Symptom:Excessivenumberoffragmentedles

Action:RuntheWindowsDiskDefragmenterprogram.

Note:Dependingonthesizeoftheharddiskdriveandamountofdatacurrentlystoredontheharddisk

drive,thedisk-defragmentationprocessmighttakeuptoseveralhourstocomplete.

OntheWindows7operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.ClickStart➙Computer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheT oolstab.

5.ClickDefragmentNow,thenclickContinue.

6.ClickDefragmentNowagaintostartadisk-defragmentationprocess.

OntheWindows8operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.OpentheWindowsExplorerandclickComputer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheT oolstab.

5.ClickOptimize.

6.ClickOptimizeagaintostartadisk-defragmentationprocess.

Insufcientmemory

Symptom:Insufcientmemory

Chapter10.Troubleshootinganddiagnostics101

Ingeneral,themorememorythatisinstalled,thebettertheWindowsoperatingsystemruns.

Action:Installadditionalmemory.Forinformationaboutpurchasingmemory,seeChapter11“Getting

information,help,andservice”onpage107.Forstep-by-stepinstructionsoninstallingmemory,see

“Installingorreplacingamemorymodule”onpage39.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

Printerproblems

Symptom:Theprinterdoesnotwork.

Actions:Verifythat:

1.Theprinteristurnedonandisonline.

2.Paperisloadedcorrectly.

3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe

computer.

Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.

1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.

2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS

settings.FormoreinformationaboutBIOSsettings,seeChapter7“UsingtheSetupUtilityprogram”

onpage73.

Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou

cannotcorrecttheproblem,havethecomputerserviced.SeeChapter11“Gettinginformation,help,and

service”onpage107.

Serialportproblems

Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.

Symptom:Serialportcannotbeaccessed.

Actions:

•Makesuretheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserialdevice.

Iftheserialdevicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.

•IftheserialdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheserialdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•Iftheserialdeviceisaprinter,makesurepaperisloadedcorrectly.

•Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation

fortheserial-deviceoption.

•Makesurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandrmlyseated.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on

page104forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and

service”onpage107.

102ThinkCentreUserGuide

Softwareproblems

Selectyoursymptomfromthefollowinglist:

•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage103

•“Softwaredoesnotworkasexpected”onpage103

Whenusingasortfeature,datesdonotsortinthecorrectorder

Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.

Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort

dates,alwaysassumingthersttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.

Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers

makeupdatesavailablefromtheWorldWideWeb.

Softwaredoesnotworkasexpected

Symptom:Softwaredoesnotworkasexpected.

Actions:

•Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare

havingdifcultyperformingaspecictaskwithinasoftwareprogram,refertothehelpsystemforthat

program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently

fromtheF1key.

•IfyouarehavingdifcultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe

Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.

•Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:

–Yourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe

informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter

ormemory,youmighthaveamemory-addressconict.)

–Thesoftwareisdesignedtooperateonyourcomputer.

–Othersoftwareworksonyourcomputer.

–Thesoftwareyouareusingworkscorrectlyonanothercomputer.

•Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation

suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand

solutionstotheproblem.

•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers

makeupdatesavailablefromtheWorldWideWeb.

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:

–OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙System

➙SystemProtection➙SystemRestore.Then,followtheinstructionsonthescreen.

–OntheWindows8operatingsystem,openControlPanelandclickSystemandSecurity➙System➙

SystemProtection➙SystemRestore.Then,followtheinstructionsonthescreen.

•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand

reinstallit.

Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware

manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage107fordetails.

Chapter10.Troubleshootinganddiagnostics103

USBproblems

Symptom:TheUSBconnectorscannotbeaccessed.

Actions:

•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB

devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.

•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.

•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.

RefertothedocumentationfortheUSBdevice.

•ResetthedevicebydetachingandreattachingtheUSBconnector.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see

“Diagnosticprograms”onpage104forinstructions).IftheUSBdevicecamewithitsowndiagnostics,run

thosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,seeChapter11“Getting

information,help,andservice”onpage107.

Diagnosticprograms

Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan

alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.

Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris

runningtheWindowsoperatingsystem.

Notes:

1.Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith

eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic

purposes.FormoreinformationabouttheLenovoThinkVantageToolboxprogram,see“Lenovo

ThinkVantageToolbox”onpage105.FormoreinformationabouttheLenovoSolutionCenterprogram,

see“LenovoSolutionCenter”onpage104.

2.YoucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.

See“PC-DoctorforDOS”onpage105fordetailedinformation.

3.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint

theloglescreatedbytheprograms.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,goto

http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.

ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage5.

104ThinkCentreUserGuide

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

thelogles.YouwillneedthelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.

LenovoThinkVantageToolbox

TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,

diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget

moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage

Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,update

systemdrivers,andviewsysteminformation.

ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStart➙All

Programs➙LenovoThinkVantageT ools➙SystemHealthandDiagnostics.Followtheinstructionson

thescreen.

Followtheinstructionsonthescreen.Foradditionalinformation,refertotheLenovoThinkVantageToolbox

helpsystem.

PC-DoctorforDOS

YoucanalsodownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom

http://support.lenovo.com.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyoftheWindows

operatingsystem.UsethePC-DoctorforDOSdiagnosticprogramifyouareunabletostarttheWindows

operatingsystemorifthetwodiagnosticprogramspreinstalledonyourcomputerhavenotbeensuccessful

inisolatingapossibleproblem.YoucanrunthePC-DoctorforDOSdiagnosticprogramfromadiagnostic

discthatyoucreated.

Creatingadiagnosticdisc

Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.

Tocreateadiagnosticdisc,dothefollowing:

1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram

from:

http://support.lenovo.com

2.UseanyCD/DVDburningsoftwaretocreateadiagnosticdiscwiththeISOimage.

Runningthediagnosticprogramfromadiagnosticdisc

Thissectionprovidesinstructionsonhowtorunthediagnosticprogramfromadiagnosticdiscthatyou

created.

Torunthediagnosticprogramfromadiagnosticdiscthatyoucreated,dothefollowing:

1.Makesuretheopticaldriveyouwanttouseissetastherstbootdeviceinthestartupdevicesequence.

See“Selectingorchangingthestartupdevicesequence”onpage76.

2.Makesurethecomputeristurnedonandtheninsertthediscintotheopticaldrive.Thediagnostic

programopens.

Note:Youcaninsertthediscintotheopticaldrivewhenyouaresettingthestartupdevicesequence.

However,ifyouinsertthediscintotheopticaldrivewhenyouhavealreadyenteredtheoperating

system,youneedtorestartthecomputertoaccessthediagnosticprogram.

3.Followtheinstructionsonthescreentoselectthediagnostictestyouwanttorun.

Chapter10.Troubleshootinganddiagnostics105

Note:Foradditionalhelp,presstheF1key.

4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.

106ThinkCentreUserGuide

Chapter11.Gettinginformation,help,andservice

Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured

byLenovo.

Informationresources

Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.

LenovoThinkVantageTools

TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy

accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage

Tools.

LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeaturesofLenovoandguidesyou

throughafewimportantsetuptaskstohelpyoumakethemostofyourcomputer.

HelpandSupport

TheWindowsHelpandSupportinformationsystemguidesyoutovarioushelpandsupportinformationfrom

LenovoandMicrosoft,suchasupdatingdrivers,accessingprograms,andaccessingusermanuals.

ToaccesstheWindowsHelpandSupportinformationsystem,dooneofthefollowing:

•OntheWindows7operatingsystem,clickStart➙HelpandSupport.

•OntheWindows8operatingsystem,movethecursortothetop-rightorbottom-rightcornerofthescreen

todisplaythecharms.ThenclickSettings➙Help.

SafetyandWarranty

TheSafety,Warranty,andSetupGuidethatisprovidedwithyourcomputercontainsinformationonsafety,

setup,warranty,andnotices.Readandunderstandallsafetyinformationbeforeusingthisproduct.

LenovoWebsite

TheLenovoWebsite(http://www.lenovo.com)providesup-to-dateinformationandservicestohelpyoubuy,

upgrade,andmaintainyourcomputer.Youcanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgradesandaccessoriesforyour

computer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,applicationprograms,

networksetupandconguration,andcustominstallations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

©CopyrightLenovo2012107

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:

http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Helpandservice

Thissectioncontainsinformationaboutobtaininghelpandservice.

Usingthedocumentationanddiagnosticprograms

Ifyouexperienceaproblemwithyourcomputer,seeChapter10“Troubleshootinganddiagnostics”on

page87.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,see

“Informationresources”onpage107.

Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware

program,includingreadmelesandonlinehelp.

Mostcomputerscomewithasetofdiagnosticprogramsthathelpyouidentifyhardwareproblems.For

instructionsonusingthediagnosticprograms,see“Diagnosticprograms”onpage104.

YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo

SupportWebsiteat:

http://support.lenovo.com

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport

Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga

hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare

availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas

beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour

hardwareavailable.

108ThinkCentreUserGuide

Theseitemsarenotcoveredbythewarranty:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identicationofsoftwareproblemsources

•CongurationofBIOSaspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

RefertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerforinformationaboutyour

warrantytypeandduration.Youmustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto

http://www.lenovo.com/support/phoneorrefertotheSafety,Warranty,andSetupGuidethatcomeswith

yourcomputer.

Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot

provided,contactyourLenovoresellerorLenovomarketingrepresentative.

Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•Serialnumbersofyourhardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformation

Usingotherservices

Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer

machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically

entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice

providersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.

InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or

on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe

abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight

applyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistofthe

countrieswhereserviceisavailable,gotohttp://support.lenovo.com,clickProduct&ServiceWarranty,

andfollowtheinstructionsonthescreen.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyour

preinstalledMicrosoftWindowsproduct,refertotheMicrosoftProductSupportServicesWebsiteat

http://support.microsoft.com/directoryoryoucancontacttheCustomerSupportCenter.Somefeesmight

apply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,

operatingsystems,andapplicationprograms;networksetupandcongurationservices;upgradedor

extendedhardwarerepairservices;andcustominstallationservices.Serviceavailabilityandservicename

mightvarybycountryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:

http://www.lenovo.com

Chapter11.Gettinginformation,help,andservice109

110ThinkCentreUserGuide

AppendixA.Notices

Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult

yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour

area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat

Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice

thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's

responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.

Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis

document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Youcansend

licenseinquiries,inwriting,to:

Lenovo(UnitedStates),Inc.

1009ThinkPlace-BuildingOne

Morrisville,NC27560

U.S.A.

Attention:LenovoDirectorofLicensing

LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS

ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT,

MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow

disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply

toyou.

Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically

madetotheinformationherein;thesechangeswillbeincorporatedinneweditionsofthepublication.

Lenovomaymakeimprovementsand/orchangesintheproduct(s)and/ortheprogram(s)describedinthis

publicationatanytimewithoutnotice.

Theproductsdescribedinthisdocumentarenotintendedforuseinimplantationorotherlifesupport

applicationswheremalfunctionmayresultininjuryordeathtopersons.Theinformationcontainedinthis

documentdoesnotaffectorchangeLenovoproductspecicationsorwarranties.Nothinginthisdocument

shalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofLenovo

orthirdparties.Allinformationcontainedinthisdocumentwasobtainedinspecicenvironmentsandis

presentedasanillustration.Theresultobtainedinotheroperatingenvironmentsmayvary.

Lenovomayuseordistributeanyoftheinformationyousupplyinanywayitbelievesappropriatewithout

incurringanyobligationtoyou.

Anyreferencesinthispublicationtonon-LenovoWebsitesareprovidedforconvenienceonlyanddonotin

anymannerserveasanendorsementofthoseWebsites.ThematerialsatthoseWebsitesarenotpartof

thematerialsforthisLenovoproduct,anduseofthoseWebsitesisatyourownrisk.

Anyperformancedatacontainedhereinwasdeterminedinacontrolledenvironment.Therefore,theresult

obtainedinotheroperatingenvironmentsmayvarysignicantly.Somemeasurementsmayhavebeen

madeondevelopment-levelsystemsandthereisnoguaranteethatthesemeasurementswillbethesame

ongenerallyavailablesystems.Furthermore,somemeasurementsmayhavebeenestimatedthrough

extrapolation.Actualresultsmayvary.Usersofthisdocumentshouldverifytheapplicabledatafortheir

specicenvironment.

©CopyrightLenovo2012111

Trademarks

ThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:

Lenovo

TheLenovologo

RescueandRecovery

ThinkCentre

ThinkVantage

MicrosoftandWindowsaretrademarksoftheMicrosoftgroupofcompanies.

Celeron,Intel,IntelCore,andPentiumaretrademarksofIntelCorporationintheU.S.and/orothercountries.

LinuxisatrademarkofLinusTorvaldsintheUnitedStates,othercountries,orboth.

Othercompany,product,orservicenamesmaybetrademarksorservicemarksofothers.

112ThinkCentreUserGuide

AppendixB.Regulatoryinformation

Exportclassicationnotice

ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport

ClassicationControlNumber(ECCN)of4A994.b.Itcanbere-exportedexcepttoanyoftheembargoed

countriesintheEARE1countrylist.

Televisionoutputnotice

Thefollowingnoticeappliestomodelsthathavethefactory-installedtelevision-outputfeature.

ThisproductincorporatescopyrightprotectiontechnologythatisprotectedbymethodclaimsofcertainU.S.

patentsandotherintellectualpropertyrightsownedbyMacrovisionCorporationandotherrightsowners.

UseofthiscopyrightprotectiontechnologymustbeauthorizedbyMacrovisionCorporation,andisintended

forhomeandotherlimitedviewingusesonlyunlessotherwiseauthorizedbyMacrovisionCorporation.

Reverseengineeringordisassemblyisprohibited.

Electronicemissionsnotices

ThefollowinginformationreferstoLenovopersonalcomputermachinetypes3484,3485,and3492.

FederalCommunicationsCommissionDeclarationofConformity

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant

toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful

interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency

energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference

toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular

installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe

determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby

oneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspeciedor

recommendedcablesandconnectorsorbyunauthorizedchangesormodicationstothisequipment.

Unauthorizedchangesormodicationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)

thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,

includinginterferencethatmaycauseundesiredoperation.

ResponsibleParty:

Lenovo(UnitedStates)Incorporated

1009ThinkPlace-BuildingOne

Morrisville,NC27560

PhoneNumber:919-294-5900

©CopyrightLenovo2012113

IndustryCanadaClassBemissioncompliancestatement

ThisClassBdigitalapparatuscomplieswithCanadianICES-003.

CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003duCanada.

EuropeanUnion-CompliancetotheElectromagneticCompatibilityDirective

ThisproductisinconformitywiththeprotectionrequirementsofEUCouncilDirective2004/108/EConthe

approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.Lenovocannot

acceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfromanon-recommended

modicationoftheproduct,includingtheinstallationofoptioncardsfromothermanufacturers.

ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBInformationTechnology

EquipmentaccordingtoEuropeanStandardEN55022.ThelimitsforClassBequipmentwerederived

fortypicalresidentialenvironmentstoprovidereasonableprotectionagainstinterferencewithlicensed

communicationdevices.

GermanClassBcompliancestatement

DeutschsprachigerEUHinweis:

HinweisfürGerätederKlasseBEU-RichtliniezurElektromagnetischenVerträglichkeit

DiesesProduktentsprichtdenSchutzanforderungenderEU-Richtlinie2004/108/EG(früher89/336/EWG)zur

AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten

undhältdieGrenzwertederEN55022KlasseBein.

Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu

betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.

LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt

ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne

EmpfehlungderLenovogesteckt/eingebautwerden.

Deutschland:

EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln

DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“

EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder

EU-Richtlinie2004/108/EG(früher89/336/EWG)inderBundesrepublikDeutschland.

ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit

vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische

VerträglichkeitvonGeräten),bzw.derEMVEGRichtlinie2004/108/EC(früher89/336/EWG),für

GerätederKlasseB.

DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen

-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo

(Deutschland)GmbH,Gropiusplatz10,D-70563Stuttgart.

114ThinkCentreUserGuide

InformationeninHinsichtEMVGParagraf4Abs.(1)4:

DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.

KoreaClassBcompliancestatement

JapaneseVCCIClassBstatement

Japancompliancestatementforproductswhichconnecttothepowermainswithratedcurrent

lessthanorequalto20Aperphase

LenovoproductserviceinformationforTaiwan

KeyboardandmousecompliancestatementforTaiwan

Additionalregulatoryinformation

Foradditionalregulatoryinformation,refertotheRegulatoryNoticeshippedwithyourcomputer.Depending

onthecongurationofyourcomputerandthecountryorregionwherethecomputerwaspurchased,

youmighthavereceivedadditionalprintedregulatorynotices.Allregulatorynoticesareavailableonthe

LenovoSupportWebsiteinelectronicformat.Toaccesselectroniccopiesofthedocumentation,goto

http://support.lenovo.comandclickUserGuides&Manuals.

AppendixB.Regulatoryinformation115

116ThinkCentreUserGuide

AppendixC.WEEEandrecyclinginformation

ImportantWEEEinformation

TheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(forexample,

EuropeanDirective2002/96/EC,IndiaE-WasteManagement&HandlingRules,2011).Appliancesare

labeledinaccordancewithlocalregulationsconcerningwasteelectricalandelectronicequipment(WEEE).

Theseregulationsdeterminetheframeworkforthereturnandrecyclingofusedappliancesasapplicable

withineachgeography.Thislabelisappliedtovariousproductstoindicatethattheproductisnottobe

thrownaway,butratherputintheestablishedcollectivesystemsforreclaimingtheseendoflifeproducts.

Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingmustnotdisposeofendof

lifeEEEasunsortedmunicipalwaste,butusethecollectionframeworkavailabletothemforthereturn,

recycle,andrecoveryofWEEEandtominimizeanypotentialeffectsofEEEontheenvironmentand

humanhealthduetothepresenceofhazardoussubstances.ForadditionalWEEEinformationgoto:

http://www.lenovo.com/recycling

Recyclinginformation

Lenovoencouragesownersofinformationtechnology(IT)equipmenttoresponsiblyrecycletheirequipment

whenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassistequipmentownersin

recyclingtheirITproducts.ForinformationonrecyclingLenovoproducts,goto:

http://www.lenovo.com/recycling

©CopyrightLenovo2012117

CollectingandrecyclingadisusedLenovocomputerormonitor

IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty

ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof

Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed

ofbyanindustrialwastedisposalcontractorcertiedbyalocalgovernment.InaccordancewiththeLaw

forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollectingand

RecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.Fordetails,

visittheLenovoWebsiteathttp://www.lenovo.com/social_responsibility/us/en/sustainability/ptb_japan.html.

PursuanttotheLawforPromotionofEffectiveUtilizationofResources,thecollectingandrecyclingof

home-usedcomputersandmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceis

providedfreeofchargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovo

Websiteathttp://www.lenovo.com/social_responsibility/us/en/sustainability/ptb_japan.html.

DisposingofLenovocomputercomponents

SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother

environmentalsensitivesubstances.Toproperlydisposeofdisusedcomponents,suchasaprintedcircuit

boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.

DisposingofdisusedlithiumbatteriesfromLenovocomputers

Abutton-shapedlithiumbatteryisinstalledonthesystemboardofyourLenovocomputertoprovidepower

tothecomputerclockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouwantto

replaceitwithanewone,contactyourplaceofpurchaseoraskforarepairserviceprovidedbyLenovo.If

youhavereplaceditbyyourselfandwanttodisposeofthedisusedlithiumbattery,insulateitwithvinyltape,

contactyourplaceofpurchase,andfollowtheirinstructions.IfyouuseaLenovocomputerathomeand

needtodisposeofalithiumbattery,youmustcomplywithlocalordinancesandregulations.

RecyclinginformationforBrazil

DeclaraçõesdeReciclagemnoBrasil

DescartedeumProdutoLenovoForadeUso

Equipamentoselétricoseeletrônicosnãodevemserdescartadosemlixocomum,masenviadosàpontosde

coleta,autorizadospelofabricantedoprodutoparaquesejamencaminhadoseprocessadosporempresas

especializadasnomanuseioderesíduosindustriais,devidamentecerticadaspelosorgãosambientais,de

acordocomalegislaçãolocal.

ALenovopossuiumcanalespecícoparaauxiliá-lonodescartedessesprodutos.Casovocêpossua

umprodutoLenovoemsituaçãodedescarte,ligueparaonossoSACouencaminheume-mailpara:

reciclar@lenovo.com,informandoomodelo,númerodesérieecidade,amdeenviarmosasinstruções

paraocorretodescartedoseuprodutoLenovo.

BatteryrecyclinginformationforTaiwan

118ThinkCentreUserGuide

BatteryrecyclinginformationfortheEuropeanUnion

Notice:ThismarkappliesonlytocountrieswithintheEuropeanUnion(EU).

BatteriesorpackagingforbatteriesarelabeledinaccordancewithEuropeanDirective2006/66/EC

concerningbatteriesandaccumulatorsandwastebatteriesandaccumulators.TheDirectivedeterminesthe

frameworkforthereturnandrecyclingofusedbatteriesandaccumulatorsasapplicablethroughoutthe

EuropeanUnion.Thislabelisappliedtovariousbatteriestoindicatethatthebatteryisnottobethrown

away,butratherreclaimeduponendoflifeperthisDirective.

InaccordancewiththeEuropeanDirective2006/66/EC,batteriesandaccumulatorsarelabeledtoindicate

thattheyaretobecollectedseparatelyandrecycledatendoflife.Thelabelonthebatterymayalso

includeachemicalsymbolforthemetalconcernedinthebattery(Pbforlead,Hgformercury,andCdfor

cadmium).Usersofbatteriesandaccumulatorsmustnotdisposeofbatteriesandaccumulatorsasunsorted

municipalwaste,butusethecollectionframeworkavailabletocustomersforthereturn,recycling,and

treatmentofbatteriesandaccumulators.Customerparticipationisimportanttominimizeanypotential

effectsofbatteriesandaccumulatorsontheenvironmentandhumanhealthduetothepotentialpresenceof

hazardoussubstances.Forpropercollectionandtreatment,goto:

http://www.lenovo.com/recycling

AppendixC.WEEEandrecyclinginformation119

120ThinkCentreUserGuide

AppendixD.RestrictionofHazardousSubstancesDirective

(RoHS)

ChinaRoHS

TurkishRoHS

TheLenovoproductmeetstherequirementsoftheRepublicofTurkeyDirectiveontheRestrictionoftheUse

ofCertainHazardousSubstancesinElectricalandElectronicEquipment(EEE).

UkraineRoHS

©CopyrightLenovo2012121

IndiaRoHS

RoHScompliantasperE-Waste(Management&Handling)Rules,2011.

122ThinkCentreUserGuide

Index

A

arescuemedium,creatingandusing68

Administrator,password74

audioline-inconnector11

audioline-outconnector11

audiosubsystem1

B

backupandrecoveryoperations66

basictroubleshooting87

battery,replacing41

boot-blockrecovery80

C

cablelock,security29

changing

password74

startupdevicesequence76

cleaninganopticalmouse83

CMOS,clearing75

components,internal12

computercover

removing34

computercover,reinstalling63

connector11

connectors

rear11

connectors,controls,indicators

front10

considerations,passwords74

creating

andusingarescuemedium68

creatingandusing

recoverymedia65

CRU

completingtheinstallation63

customersupportcenter108

D

deletingapassword74

Description11

devicedrivers64

devices,handlingstatic-sensitive33

diagnosticsprograms,using108

diagnostics,troubleshooting87

documentation,using108

drivers,device64

drives

bays14

specications14

DVImonitorconnector11

E

environment,operating5

Ethernet2

Ethernetconnector12

exiting,SetupUtility77

expansion3

externaloptions,installing33

F

failure,recoveringfromPOST/BIOS80

features1

ashingtheBIOS79

front

connectors,controls,indicators10

frontaudioandUSBassembly,replacing53

frontbezel

frontbezel,removing35

frontbezel,reinstalling35

frontWiFiantenna,installing,removing60

G

getting

help107

information107

service107

H

harddiskdrive,replacing42

heatsinkandfanassembly,replacing48

help

andservice108

getting107

HelpandSupport107

I

importantsafetyinformationv

information

getting107

importantsafetyv

resources107

safety107

warranty107

Input/Output(I/O)features3

installingoptions

memorymodule39

PCIcard36

internaldrives1

©CopyrightLenovo2012123

K

keyboard,replacing62

L

LenovoSolutionCenter104

LenovoThinkVantageToolbox105

LenovoThinkVantageTools107

LenovoWelcome107

locatingcomponents12

M

media,creatingandusingrecoverymedia65

memorymodule

installing,replacing39

systemboard39

Microphoneconnector12

microprocessor

replacing50

mouse,replacing62

N

notices111

O

operations,backupandrecovery66

opticaldrive,replacing44

opticalmouse

cleaning83

P

partsreplacement,completing63

password

Administrator74

considerations74

Power-OnPassword74

setting,changing,deleting74

passwords

erasing75

lostorforgotten75

passwords,using73

PCIcard36

installing,replacing36

slots36

physicalspecications5

power

features3

powersupplyassembly,replacing47

power-onself-test(POST)79

Power-On,Password74

programs,updatingsystem79

purchasingadditionalservices109

R

rearconnectors11

rearWiFiantenna,installing,removing59

recovering

fromaPOST/BIOSupdatefailure80

software65

recovery

boot-block80

operations,backupand66

problems,solving70

recoverymedia,creatingandusing65

removingcomputercover34

replacing

battery41

harddiskdrive42

heatsinkandfanassembly48

microprocessor50

RescueandRecovery65

workspace,RescueandRecovery67

RescueandRecoveryworkspace67

resources,information107

S

safetyv

safetyinformation107

security

cablelock29

enablingordisabling75

features3

selecting

startupdevice76

temporarystartupdevice76

serialport12

service

andhelp108

customersupportcenter108

getting107

services

other109

purchasingadditional109

setting

password74

settings

changing73

viewing73

SetupUtility73

SetupUtilityprogram,starting73

SetupUtility,exiting77

software

recovering65

solvingrecoveryproblems70

startingtheSetupUtilityprogram73

startupdevice76

sequence,changing76

temporary,selecting76

static-sensitivedevices,handling33

system

management2

programs79

124ThinkCentreUserGuide

systemboard

connectors13

locatingparts13

locations13

memorymodule39

T

temporarystartupdevice76

theBIOS,updating(ashing)79–80

trademarks112

troubleshooting,basic87

troubleshooting,diagnostics87

U

updating

(ashing)theBIOS79

systemprograms79

updating(ashing)theBIOS80

USBconnector12

using

arescuemedium,creatingand68

diagnosticprograms108

documentation108

otherservices109

passwords73

SetupUtility73

V

VGAmonitorconnector12

videosubsystem1

viewingandchangingsettings73

W

warrantyinformation107

WiFiunits,WiFiadaptercard,WiFicardmodule,WiFi

antennacable,replacing54

workspace,backupandrecovery67

©CopyrightLenovo2012125

126ThinkCentreUserGuide