Lenovo M4350 Hmm 20130903 User Manual Hardware Maintenance Desktop (Lenovo) Type 10154

2013-09-02

User Manual: Lenovo Lenovo M4350 Hmm 20130903 Lenovo M4350 Hardware Maintenance Manual M4350 Desktop (Lenovo) - Type 10154

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LenovoM4350
HardwareMaintenanceManual
MachineTypes:90AGand10154
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendixA“Notices”onpage109.
FirstEdition(August2013)
©CopyrightLenovo2013.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.
Contents
Aboutthismanual..............iii
Chapter1.Safetyinformation......1
Generalsafety................1
Electricalsafety...............1
Voltage-selectionswitch............3
Safetyinspectionguide............3
Handlingelectrostaticdischarge-sensitive
devices..................4
Groundingrequirements............4
Safetynotices(multi-lingualtranslations).....4
Chapter2.Generalinformation....27
Specications...............27
LenovoSupportWebsite..........28
Chapter3.Generalcheckout.....29
Problemdeterminationtips..........29
Chapter4.Troubleshootingand
diagnostics..............31
Basictroubleshooting............31
AccessingControlPanelontheWindows8
operatingsystem..............32
Troubleshootingprocedure..........32
Troubleshooting..............32
Audioproblems............33
CDproblems.............34
DVDproblems.............35
Intermittentproblems..........36
Harddiskdriveproblems.........37
Keyboard,mouse,orpointingdevice
problems...............37
Monitorproblems............39
Networkingproblems..........40
Optionproblems............43
Performanceandlockupproblems.....43
Printerproblems............45
Serialportproblems...........45
Softwareproblems...........46
USBproblems.............46
Diagnostics................47
LenovoSolutionCenter.........47
Chapter5.UsingtheSetupUtility
program................49
StartingtheSetupUtilityprogram.......49
Viewingandchangingsettings........49
Usingpasswords..............49
Passwordconsiderations.........50
Power-OnPassword..........50
AdministratorPassword.........50
HardDiskPassword...........50
Setting,changing,anddeletingapassword.50
Erasinglostorforgottenpasswords(clearing
CMOS)................51
Enablingordisablingadevice........51
Selectingastartupdevice..........51
Selectingatemporarystartupdevice....52
Selectingorchangingthestartupdevice
sequence...............52
EnablingErPcompliancemode........52
ChangingtheBIOSsettingsbeforeinstallinganew
operatingsystem..............53
ExitingtheSetupUtilityprogram.......53
Chapter6.Symptom-to-FRUindex..55
Harddiskdrivebooterror..........55
Powersupplyproblems...........55
Beepsymptoms..............55
POSTerrorcodes.............56
Miscellaneouserrormessages........58
Undeterminedproblems...........59
Chapter7.Locations.........61
Locatingconnectors,controls,andindicatorson
thefrontofyourcomputer..........61
Locatingconnectorsontherearofyour
computer.................62
LocatingmajorFRUs............63
Locatingpartsonthesystemboard......66
Locatinginternaldrives...........67
Chapter8.ReplacingFRUs......69
Handlingstatic-sensitivedevices.......69
Installingorreplacinghardware........69
Removingthecomputercover.......69
Removingandreinstallingthefrontbezel..70
Replacingtheprimaryharddiskdrive....72
Replacingthethermalsensor.......74
ReplacingthefrontaudioandUSB
assembly...............76
Replacingtheopticaldrive........77
Replacingthepowersupplyassembly...79
Replacingthesystemfan.........81
InstallingorreplacingaPCIcard......82
Replacingthebattery..........85
Installingorreplacingamemorymodule...86
©CopyrightLenovo2013i
Replacingtheheatsinkandfanassembly..88
Replacingthemicroprocessor.......90
Replacingthesystemboard.......92
ReplacingtheWiFiunits.........94
InstallingorremovingtherearWiFiantenna..100
InstallingorremovingthefrontWiFi
antenna...............101
Completingthepartsreplacement.....103
Chapter9.Additionalservice
information.............105
Securityfeatures..............105
Hardware-controlledpasswords......105
Operatingsystempassword.......105
VitalProductData...........105
BIOSlevels................105
Flashupdateprocedures..........105
Updating(ashing)theBIOSfromadisc...106
Updating(ashing)theBIOSfromyour
operatingsystem............107
RecoveringfromaPOSTandBIOSupdate
failure................107
Powermanagement............108
AdvancedCongurationandPowerInterface
(ACPI)BIOS..............108
AutomaticPower-onfeatures.......108
AppendixA.Notices.........109
Televisionoutputnotice...........110
EuropeanconformanceCEmark.......110
Trademarks................110
Index.................111
iiLenovoM4350HardwareMaintenanceManual
Aboutthismanual
ThismanualprovidesserviceandreferenceinformationforLenovo®desktopcomputerslistedonthe
frontcover.
Chapter6“Symptom-to-FRUindex”onpage55andChapter9“Additionalserviceinformation”onpage105
arenotspecictoanymachinetypeandareapplicabletoallLenovodesktopcomputers.
FormajorFieldReplaceableUnits(FRU)locationsandCustomerReplaceableUnit(CRU)identication,
seeChapter7“Locations”onpage61.
ForFRUreplacementinstructions,seeChapter8“ReplacingFRUs”onpage69.
ForFRUpartnumbers,goto:
http:/www.lenovo.com/serviceparts-lookup
Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithLenovo
desktopcomputers.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems
effectively.BeforeservicingaLenovodesktopcomputer,besuretoreadandunderstandChapter1“Safety
information”onpage1.
Chapter1.Safetyinformation
Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjects
thatyouthinkaretooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
Electricalsafety
CAUTION:
Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication
systems,networks,andmodemsbeforeyouopenthecentrecovers,unlessinstructedotherwisein
theinstallationandcongurationprocedures.
Observethefollowingruleswhenworkingonelectricalequipment.
©CopyrightLenovo20131
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromanelectricshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–RemovingorinstallingFieldReplaceableUnits(FRU)
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseanelectricshock.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)
•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
2LenovoM4350HardwareMaintenanceManual
Voltage-selectionswitch
Somecomputersareequippedwithavoltage-selectionswitchlocatednearthepower-cordconnection
pointonthecomputer.Ifyourcomputerhasavoltage-selectionswitch,ensurethatyousettheswitchto
matchthevoltageavailableatyourelectricaloutlet.Settingthevoltage-selectionswitchincorrectlycan
causepermanentdamagetothecomputer.
Ifyourcomputerdoesnothaveavoltage-selectionswitch,yourcomputerisdesignedtooperateonlyatthe
voltageprovidedinthecountryorregionwherethecomputerwasoriginallypurchased.
Ifyourelocateyourcomputertoanothercountry,beawareofthefollowing:
•Ifyourcomputerdoesnothaveavoltage-selectionswitch,donotconnectthecomputertoanelectrical
outletuntilyouhaveveriedthatthevoltageprovidedisthesameasitwasinthecountryorregion
wherethecomputerwasoriginallypurchased.
•Ifyourcomputerhasavoltage-selectionswitch,donotconnectthecomputertoanelectricaloutletuntil
youhaveveriedthatthevoltage-selectionswitchissettomatchthevoltageprovidedinthatcountry
orregion.
Ifyouarenotsureofthevoltageprovidedatyourelectricaloutlet,contactyourlocalelectriccompanyor
refertoofcialWebsitesorotherliteraturefortravelerstothecountryorregionwhereyouarelocated.
Safetyinspectionguide
Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).
•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Power-offthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.
c.Insulationmustnotbefrayedorworn.
4.Removethecover.
Chapter1.Safetyinformation3
5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.
6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.
7.Checkforworn,frayed,orpinchedcables.
8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingelectrostaticdischarge-sensitivedevices
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeoplewhilehandlingthepart.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.
•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.
Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor
battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundground-prongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.
Safetynotices(multi-lingualtranslations)
Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•Brazilian/Portuguese
•Chinese(simplied)
•Chinese(traditional)
4LenovoM4350HardwareMaintenanceManual
•French
•German
•Hebrew
•Italian
•Korean
•Spanish
DANGER
Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.
Toavoidashockhazard:
•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration
ofthisproductduringanelectricalstorm.
•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.
•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.
•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.
•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.
•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems
beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconguration
procedures.
•Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or
openingcoversonthisproductorattacheddevices.
ToConnectToDisconnect
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndeviceON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:
•Throworimmerseintowater
•Heattomorethan100°C(212°F)
•Repairordisassemble
Chapter1.Safetyinformation5
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:
•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CAUTION:
Usesafepracticeswhenlifting.
CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.
1
2
6LenovoM4350HardwareMaintenanceManual
Chapter1.Safetyinformation7
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
1
2
PERIGO
Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.
8LenovoM4350HardwareMaintenanceManual
Paraevitarriscodechoqueelétrico:
•Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguração
desteprodutoduranteumatempestadecomraios.
•Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.
•Todoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente
instaladas.
•Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.
•Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.
•Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,
redesemodemsconectados,amenosqueespecicadodemaneiradiferentenosprocedimentosde
instalaçãoeconguração.
•Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou
abrirtampasdesteprodutooudedispositivosconectados.
ParaConectar:ParaDesconectar:
1.DESLIGUETudo.
2.Primeiramente,conectetodososcabosaos
dispositivos.
3.Conecteoscabosdesinalaosconectores.
4.Conecteoscabosdealimentaçãoàstomadas.
5.LIGUEosdispositivos.
1.DESLIGUETudo.
2.Primeiramente,removaoscabosdealimentaçãodas
tomadas.
3.Removaoscabosdesinaldosconectores.
4.Removatodososcabosdosdispositivos.
CUIDADO:
Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo
debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade
lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio
epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.
Não:
•Jogueoucoloquenaágua
•Aqueçaamaisde100°C(212°F)
•Consertenemdesmonte
Descarteabateriaconformerequeridopelasleisouregulamentoslocais.
PRECAUCIÓN:
Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdebraótica
outransmissores)estivereminstalados,observeoseguinte:
•Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição
prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.
Chapter1.Safetyinformation9
•Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaqui
poderesultaremexposiçãoprejudicialàradiação.
PERIGO
AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:
Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose
eviteexposiçãodiretaaofeixe.
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CUIDADO:
Utilizeprocedimentosdesegurançaparalevantarequipamentos.
CUIDADO:
Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação
nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo
dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde
alimentaçãoestejamdesconectadosdafontedealimentação.
1
2
10LenovoM4350HardwareMaintenanceManual
Chapter1.Safetyinformation11
1
2
12LenovoM4350HardwareMaintenanceManual
1
2
Chapter1.Safetyinformation13
DANGER
Lecourantélectriqueprovenantdel'alimentation,dutéléphoneetdescâblesdetransmissionpeutprésenter
undanger.
Pourévitertoutrisquedechocélectrique:
•Nemanipulezaucuncâbleetn'effectuezaucuneopérationd'installation,d'entretienoudereconguration
deceproduitaucoursd'unorage.
•Brancheztouslescordonsd'alimentationsurunsocledeprisedecourantcorrectementcâbléetmisàla
terre.
•Branchezsurdessoclesdeprisedecourantcorrectementcâbléstoutéquipementconnectéàceproduit.
•Lorsquecelaestpossible,n'utilisezqu'uneseulemainpourconnecteroudéconnecterlescâbles
d'interface.
•Nemettezjamaisunéquipementsoustensionencasd'incendieoud'inondation,ouenprésencede
dommagesmatériels.
•Avantderetirerlescartersdel'unité,mettezcelle-cihorstensionetdéconnectezsescordons
d'alimentation,ainsiquelescâblesquilarelientauxréseaux,auxsystèmesdetélécommunicationetaux
modems(saufinstructioncontrairementionnéedanslesprocéduresd'installationetdeconguration).
•Lorsquevousinstallez,quevousdéplacez,ouquevousmanipulezleprésentproduitoudespériphériques
quiluisontraccordés,reportez-vousauxinstructionsci-dessouspourconnecteretdéconnecterles
différentscordons.
ConnexionDéconnexion
1.MettezlesunitésHORSTENSION.
2.Commencezparbranchertouslescordonssurles
unités.
3.Branchezlescâblesd'interfacesurdesconnecteurs.
4.Branchezlescordonsd'alimentationsurdesprises.
5.MettezlesunitésSOUSTENSION.
1.MettezlesunitésHORSTENSION.
2.Débranchezlescordonsd'alimentationdesprises.
3.Débranchezlescâblesd'interfacedesconnecteurs.
4.Débrancheztouslescâblesdesunités.
ATTENTION:
Remplacerlapileaulithiumusagéeparunepilederéférenceidentiqueexclusivement,(référence
45C1566),ousuivrelesinstructionsdufabricantquiendénitleséquivalences.Sivotresystèmeest
dotéd'unmodulecontenantunepileaulithium,vousdevezleremplaceruniquementparunmodule
identique,produitparlemêmefabricant.Lapilecontientdulithiumetpeutexploserencasde
mauvaiseutilisation,demauvaisemanipulationoudemiseaurebutinappropriée.
Nepas:
•lajeteràl'eau,
•l'exposeràdestempératuressupérieuresà100°C,
•chercheràlaréparerouàladémonter.
Nepasmettrelapileàlapoubelle.Pourlamiseaurebut,sereporteràlaréglementationenvigueur.
14LenovoM4350HardwareMaintenanceManual
ATTENTION:
Sidesproduitsàlaser(telsquedesunitésdeCD-ROM,deDVD-ROM,desunitésàbresoptiques,ou
desémetteurs)sontinstallés,prenezconnaissancedesinformationssuivantes:
•Neretirezpaslecarter.Enouvrantl'unitédeCD-ROMoudeDVD-ROM,vousvousexposezau
rayonnementdangereuxdulaser.Aucunepiècedel'unitén'estréparable.
•Pourévitertoutrisqued'expositionaurayonlaser,respectezlesconsignesderéglageet
d'utilisationdescommandes,ainsiquelesprocéduresdécritesdansleprésentmanuel.
DANGER
Certainsproduitsàlasercontiennentunediodeàlaserintégréedeclasse3Aou3B.Prenez
connaissancedesinformationssuivantes:
Rayonnementlaserlorsquelecarterestouvert.Eviteztouteexpositiondirecteaurayonlaser.Evitez
deregarderxementlefaisceauoudel'observeràl'aided'instrumentsoptiques.
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
ATTENTION:
Soulevezlamachineavecprécaution.
ATTENTION:
L'interrupteurdecontrôled'alimentationdel'unitéetl'interrupteurdublocd'alimentationnecoupent
paslecourantélectriquealimentantl'unité.Enoutre,lesystèmepeutêtreéquipédeplusieurs
cordonsd'alimentation.Pourmettrel'unitéhorstension,vousdevezdéconnectertouslescordons
delasourced'alimentation.
Chapter1.Safetyinformation15
1
2
VORSICHT
AnNetz-,Telefon-undDatenleitungenkönnengefährlicheSpannungenanliegen.
AusSicherheitsgründen:
•BeiGewitterandiesemGerätkeineKabelanschließenoderlösen.FernerkeineInstallations-,
Wartungs-oderRekongurationsarbeitendurchführen.
•GerätnuraneineSchutzkontaktsteckdosemitordnungsgemäßgeerdetemSchutzkontakt
anschließen.
•AlleangeschlossenenGeräteebenfallsanSchutzkontaktsteckdosenmitordnungsgemäß
geerdetemSchutzkontaktanschließen.
•DieSignalkabelnachMöglichkeiteinhändiganschließenoderlösen,umeinenStromschlagdurch
BerührenvonOberächenmitunterschiedlichemelektrischemPotenzialzuvermeiden.
•Geräteniemalseinschalten,wennHinweiseaufFeuer,WasseroderGebäudeschädenvorliegen.
•DieVerbindungzudenangeschlossenenNetzkabeln,Telekommunikationssystemen,Netzwerken
undModemsistvordemÖffnendesGehäuseszuunterbrechen,sofernindenInstallations-und
KongurationsprozedurenkeineanderslautendenAnweisungenenthaltensind.
•ZumInstallieren,TransportierenundÖffnenderAbdeckungendesComputersoderder
angeschlossenenEinheitendieKabelgemäßderfolgendenTabelleanschließenundabziehen.
ZumAnschließenderKabelgehenSiewiefolgtvorZumAbziehenderKabelgehenSiewiefolgtvor
1.SchaltenSiealleEinheitenAUS.
2.SchließenSieerstalleKabelandieEinheitenan.
3.SchließenSiedieSignalkabelandieBuchsenan.
4.SchließenSiedieNetzkabelandieSteckdosean.
5.SchaltenSiedieEinheitEIN.
1.SchaltenSiealleEinheitenAUS.
2.ZiehenSiezuerstalleNetzkabelausden
Netzsteckdosen.
3.ZiehenSiedieSignalkabelausdenBuchsen.
4.ZiehenSiealleKabelvondenEinheitenab.
CAUTION:
EineverbrauchteLithiumbatterienurdurcheineBatteriemitderTeilenummer45C1566odereine
gleichwertige,vomHerstellerempfohleneBatterieersetzen.EnthältdasSystemeinModulmiteiner
Lithiumbatterie,diesesnurdurcheinModuldesselbenTypsundvondemselbenHerstellerersetzen.
DieBatterieenthältLithiumundkannbeiunsachgemäßerVerwendung,HandhabungoderEntsorgung
explodieren.
DieBatterienicht:
•mitWasserinBerührungbringen.
16LenovoM4350HardwareMaintenanceManual
•über100Cerhitzen.
•reparierenoderzerlegen.
DieörtlichenBestimmungenfürdieEntsorgungvonSondermüllbeachten.
ACHTUNG:
BeiderInstallationvonLasergeräten(wieCD-ROM-Laufwerken,DVD-aufwerken,Einheitenmit
LichtwellenleitertechnikoderSendern)Folgendesbeachten:
•DieAbdeckungennichtentfernen.DurchEntfernenderAbdeckungendesLasergerätskönnen
gefährlicheLaserstrahlungenfreigesetztwerden.DasGerätenthältkeinezuwartendenTeile.
•WerdenSteuerelemente,EinstellungenoderDurchführungenvonProzedurenandersalshier
angegebenverwendet,kanngefährlicheLaserstrahlungauftreten.
VORSICHT
EinigeLasergeräteenthalteneineLaserdiodederKlasse3Aoder3B.BeachtenSieFolgendes:
LaserstrahlungbeigeöffneterVerkleidung.NichtindenStrahlblicken.KeineLupenoderSpiegel
verwenden.Strahlungsbereichmeiden.
≥18kg≥32kg≥55kg
ACHTUNG:
ArbeitsschutzrichtlinienbeimAnhebenderMaschinebeachten.
ACHTUNG:
MitdemNetzschalteranderEinheitundamNetzteilwirddieStromversorgungfürdieEinheit
nichtunterbrochen.DieEinheitkannauchmitmehrerenNetzkabelnausgestattetsein.Umdie
StromversorgungfürdieEinheitvollständigzuunterbrechen,müssenallezumGerätführenden
NetzkabelvomNetzgetrenntwerden.
Chapter1.Safetyinformation17
1
2
18LenovoM4350HardwareMaintenanceManual
1
2
Chapter1.Safetyinformation19
PERICOLO
Lacorrenteelettricaprovenientedaicavidialimentazione,deltelefonoedicomunicazionepuòessere
pericolosa.
Perevitareilrischiodiscosseelettriche:
•Noncollegareoscollegarequalsiasicavooppureeffettuarel'installazione,lamanutenzioneola
ricongurazionedelprodottoduranteuntemporale.
•Collegaretuttiilielettriciaunapresadialimentazionecorrettamentecablataedotatadimessaa
terra.
•Collegareallepreseelettricheappropriatetutteleapparecchiaturecheverrannoutilizzateper
questoprodotto.
•Sepossibile,utilizzaresolounamanopercollegareoscollegareicavidisegnale.
•Nonaccendereassolutamenteapparecchiatureinpresenzadiincendi,perdited'acquaodanno
strutturale.
•Scollegareicavidialimentazione,isistemiditelecomunicazione,leretieilmodemprimadi
aprireicoperchideldispositivo,salvoistruzionicontrarierelativealleprocedurediinstallazionee
congurazione.
•Collegareescollegareicavicomedescrittonellaseguentetabellaquandovengonoeffettuate
operazionidiinstallazione,spostamentooaperturadeicoperchidiquestoprodottoodelleunità
collegate.
PercollegarsiPerscollegarsi
1.SPEGNEREleapparecchiature.
2.Innanzitutto,collegaretuttiicavialleunità.
3.Collegareicavidisegnaleaiconnettori.
4.Collegareicavidialimentazioneallapresa.
5.Accenderel'unità.
1.SPEGNEREleapparecchiature.
2.Innanzitutto,rimuovereicavidialimentazionedalla
presa.
3.Rimuovereicavidisegnaledaiconnettori.
4.Rimuoveretuttiicavidalleunità.
ATTENZIONE:
Quandosisostituiscelabatteriaallitio,utilizzaresoloilNumeroparte45C1566ountipodibatteria
equivalenteconsigliatodalproduttore.Sesulsistemaèpresenteunmodulochecontieneunabatteria
allitio,sostituirlosoloconuntipodimodulodellostessotipodellastessacasadiproduzione.La
batteriacontienelitioepuòesplodereseusata,maneggiataosmaltitainmodononcorretto.
Non:
•Gettareoimmergerelabatterianell'acqua
•Riscaldarlaadunatemperaturasuperioreai100gradiC(212gradiF)
•Smontarla,ricaricarlaotentarediripararla
Lebatterieusatevannosmaltiteinaccordoallanormativainvigore(DPR915/82esuccessive
disposizioniedisposizionilocali).
20LenovoM4350HardwareMaintenanceManual
ATTENZIONE:
Quandovengonoinstallatiprodottilaser(qualiCD-ROM,unitàDVD-ROM,unitàabreotticheo
trasmittenti),tenerpresentequantosegue:
•Nonrimuovereglisportelli.L'aperturadiun'unitàlaserpuòdeterminarel'esposizionearadiazioni
laserpericolose.All'internodell'unitànonvisonopartisucuieffettuarel'assistenzatecnica.
•L'utilizzodicontrolli,regolazioniol'esecuzionediprocedurenondescrittinelpresentemanuale
possonoprovocarel'esposizionearadiazionipericolose.
PERICOLO
AlcuneunitàlasercontengonoundiodolaserdiClasse3AoClasse3B.Tenerpresentequantosegue:
Aprendol'unitàvengonoemesseradiazionilaser.Nonssareilfascio,nonguardarlodirettamente
construmentiotticiedevitarel'esposizionealfascio.
≥18kg≥32kg≥55kg
ATTENZIONE:
Prestareattenzionenelsollevarel'apparecchiatura.
ATTENZIONE:
Ilpulsantedicontrollodell'alimentazionepresentesull'unitàel'interruttoredell'alimentatorenon
disattivanol'alimentazionecorrentefornitaall'unità.E'possibilechel'unitàdispongadipiùcavidi
alimentazione.Perdisattivarel'alimentazionedall'unità,accertarsichetuttiicavidialimentazione
sianoscollegatidallafontedialimentazione.
1
2
Chapter1.Safetyinformation21
22LenovoM4350HardwareMaintenanceManual
1
2
PELIGRO
Lacorrienteeléctricaprocedentedecablesdealimentación,teléfonosycablesdecomunicaciónpuede
serpeligrosa.
Paraevitarelriesgodedescargaeléctrica:
•Noconectenidesconecteloscablesnirealiceningunatareadeinstalación,mantenimientoo
reconguracióndeesteproductoduranteunatormentaeléctrica.
•Conectetodosloscablesdealimentaciónatomasdecorrientedebidamentecableadasy
conectadasatierra.
•Cualquierequipoqueseconecteaesteproductotambiéndebeconectarseatomasdecorriente
debidamentecableadas.
•Siemprequeseaposible,utiliceunasolamanoparaconectarodesconectarloscablesdeseñal.
Chapter1.Safetyinformation23
•Noenciendanuncaunequipocuandohayseñalesdefuego,aguaodañosestructurales.
•Desconecteloscablesdealimentación,lossistemasdetelecomunicaciones,lasredesylos
módemsconectadosantesdeabrirlascubiertasdelosdispositivos,amenosqueseindiquelo
contrarioenlosprocedimientosdeinstalaciónyconguración.
•Conecteydesconecteloscables,comosedescribeenlatablasiguiente,cuandoinstale,muevao
abralascubiertasdeesteproductoodelosdispositivosconectados.
ParaconectarParadesconectar
1.APÁGUELOtodo.
2.Enprimerlugar,conectetodosloscablesalos
dispositivos.
3.Conecteloscablesdeseñalalosconectores.
4.Enchufeloscablesdealimentaciónalastomasde
corriente.
5.Enciendaeldispositivo.
1.APÁGUELOtodo.
2.Enprimerlugar,desenchufeloscablesdealimentación
delastomasdecorriente.
3.Desconecteloscablesdeseñaldelosconectores.
4.Desconectetodosloscablesdelosdispositivos.
PRECAUCIÓN:
Cuandosustituyaunabateríadelitio,utilicesolamenteunabateríanúmerodepieza45C1566uotra
detipoequivalenterecomendadaporelfabricante.Sisusistemadisponedeunmóduloquecontiene
unabateríadelitio,reemplácelosóloconelmismotipodemódulo,delmismofabricante.Labatería
contienelitioypuedeexplotarsinoseutiliza,manipulaodesechacorrectamente.
Nodebe:
•Arrojarlaalaguaosumergirlaenella
•Exponerlaatemperaturassuperioresa100°C(212°F)
•Repararlaodesmontarla
Deshágasedelabateríasegúnespeciquenlasleyesonormaslocales.
PRECAUCIÓN:
Cuandohayaproductosláser(comounidadesdeCD-ROM,unidadesdeDVD,dispositivosdebra
ópticaotransmisores)instalados,tengaencuentalosiguiente:
•Noquitelascubiertas.Siquitalascubiertasdelproductoláser,podríaquedarexpuestoaradiación
láserpeligrosa.Dentrodeldispositivonoexisteningunapiezaquerequieraserviciotécnico.
•Siusacontrolesoajustesorealizaprocedimientosquenoseanlosespecicadosaquí,podría
exponersearadiacionespeligrosas.
PELIGRO
24LenovoM4350HardwareMaintenanceManual
Algunosproductoslásertienenincorporadoundiodoláserdeclase3Aoclase3B.Tengaencuentalo
siguiente:
Cuandoseabre,quedaexpuestoaradiaciónláser.Nomiredirectamentealrayoláser,nisiquieracon
instrumentosópticos,yeviteexponersedirectamentealrayoláser.
≥18kg≥32kg≥55kg
PRECAUCIÓN:
Adopteprocedimientossegurosallevantarelequipo.
PRECAUCIÓN:
Elbotóndecontroldealimentacióndeldispositivoyelinterruptordealimentacióndelafuentede
alimentaciónnodesconectanlacorrienteeléctricasuministradaaldispositivo.Además,eldispositivo
podríatenermásdeuncabledealimentación.Parasuprimirtodalacorrienteeléctricadeldispositivo,
asegúresedequetodosloscablesdealimentaciónesténdesconectadosdelatomadecorriente.
1
2
Chapter1.Safetyinformation25
26LenovoM4350HardwareMaintenanceManual
Chapter2.Generalinformation
Thischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythismanual.
Specications
Thissectionliststhespecicationsforyourcomputer.
Dimensions
Width:160.00mm(6.30inches)
Height:392.10mm(15.44inches)
Depth:378.50mm(14.90inches)
Weight
Maximumcongurationasshipped:7.5kg(16.53lb)(withoutpackage)
Maximumcongurationasshipped:9.6kg(21.16lb)(withpackage)
Environment
•Airtemperature:
Operating:10°Cto35°C(50°Fto95°F)
Storageinoriginalshippingpackage:-40°Cto60°C(-40°Fto140°F)
Storagewithoutpackage:-10°Cto60°C(14°Fto140°F)
•Humidity:
Operating:20%to80%(non-condensing)
Non-operating:20%to90%(non-condensing)
•Altitude:
Operating:-15.2to3048m(-50to10000ft)
Storage:-15.2to10668m(-50to35000ft)
Electricalinput
•Inputvoltage:
–Lowrange:
Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to60Hz
Voltage-selectionswitchsetting:115Vac
–Highrange:
Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to60Hz
Voltage-selectionswitchsetting:230Vac
©CopyrightLenovo201327
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
28LenovoM4350HardwareMaintenanceManual
Chapter3.Generalcheckout
Attention
Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartupsequencemight
havebeenchanged.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.
Dataorprogramscanbeoverwrittenifyouselectanincorrectdrive.
Generalerrormessagesappearifaproblemorconictisfoundbyanapplicationprogram,theoperating
system,orboth.Fortheexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.
BeforereplacingaFRU,ensurethatthelatestlevelofBIOSisinstalledonthesystem.Adown-levelBIOS
mightcausefalseerrorsandunnecessaryreplacementofthesystemboard.Formoreinformationonhowto
determineandobtainthelatestlevelBIOS,see“BIOSlevels”onpage105.
Usethefollowingproceduretohelpdeterminethecauseofaproblem:
1.Power-offthecomputerandallexternaldevices.
2.Checkallcablesandpowercords.
3.Setalldisplaycontrolstothemiddleposition.
4.Power-onallexternaldevices.
5.Power-onthecomputer.
•Lookfordisplayederrorcodes
•Listenforbeepcodes
•Lookforreadableinstructionsoramainmenuonthedisplay.
Ifyoudidnotreceivethecorrectresponse,proceedtostep6.
Ifyoudoreceivethecorrectresponse,proceedtostep7.
6.Lookatthefollowingconditionsandfollowtheinstructions:
•IfyouhearbeepcodesduringPOST,goto“Beepsymptoms”onpage55.
•IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes”onpage56.
•Ifthecomputerhangsandnoerrorisdisplayed,turnoffthecomputerandthepower.Then,turnthe
powerandthecomputerbackon,continueatstep7.
7.RuntheDiagnosticprograms.See“Diagnostics”onpage47.
•Ifyoureceiveanerror,replacethepartthatthediagnosticprogramcallsout.
•Iftheteststopsandyoucannotcontinue,replacethelastdevicetested.
Problemdeterminationtips
Duetothevarietyofhardwareandsoftwarecombinationsthatcanbeencountered,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromServiceSupportandEngineeringfunctions.
•Machinetypeandmodel
•Processororharddiskdriveupgrades
•Failuresymptom
–Dodiagnosticsindicateafailure?
–What,when,where,single,ormultiplesystems?
–Isthefailurerepeatable?
©CopyrightLenovo201329
–Hasthiscongurationeverworked?
–Ifithasbeenworking,whatchangesweremadepriortoitfailing?
–Isthistheoriginalreportedfailure?
•Diagnosticsversion
–Typeandversionlevel
•Hardwareconguration
–Print(printscreen)congurationcurrentlyinuse
–BIOSlevel
•Operatingsystemsoftware
–Typeandversionlevel
Note:Toeliminateconfusion,identicalsystemsareconsideredidenticalonlyifthey:
1.Aretheexactmachinetypeandmodels
2.HavethesameBIOSlevel
3.Havethesameadapters/attachmentsinthesamelocations
4.Havethesameaddressjumpers/terminators/cabling
5.Havethesamesoftwareversionsandlevels
6.Havethesamediagnosticdiskettes(version)
7.Havethesamecongurationoptionssetinthesystem
8.Havethesamesetupforoperating-system-controlledles
Comparingthecongurationandsoftwareset-upbetween“workingandnon-working”systemswilloften
leadtoproblemresolution.
30LenovoM4350HardwareMaintenanceManual
Chapter4.Troubleshootinganddiagnostics
Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblemis
notdescribedhere,see“LenovoSupportWebsite”onpage28foradditionaltroubleshootingresources.
Basictroubleshooting
Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.
Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,gototheLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.
SymptomAction
Thecomputerdoesnotstart
whenyoupressthepower
switch.
Verifythat:
•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.
•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
makesurethatitisswitchedon.
•Thepowerindicatoronthefrontofthecomputerison.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
Themonitorscreenisblank.Verifythat:
•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector
onthegraphicscard.
Thekeyboarddoesnotwork.Verifythat:
•Thecomputeristurnedon.
•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.
•Nokeysarestuck.
Themousedoesnotwork.Verifythat:
•Thecomputeristurnedon.
•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.
•Themouseisclean.
Theoperatingsystemdoesnot
start.
Verifythat:
•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage51.
Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.
Verifythatnokeysarestuck.
©CopyrightLenovo201331
AccessingControlPanelontheWindows8operatingsystem
OntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.To
accessControlPanelontheWindows8operatingsystem,dooneofthefollowing:
•Fromthedesktop
1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.
2.ClickSettings.
3.ClickControlPanel.
•FromtheStartscreen
1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.
2.ClickSearch.
3.OntheAppsscreen,scrolltotherightside,andclickControlPanelintheWindowsSystemsection.
Troubleshootingprocedure
Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:
1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.
3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter5“UsingtheSetupUtility
program”onpage49.
4.Gotothe“Troubleshooting”onpage32andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.
5.Tryusingapreviouslycapturedcongurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconguration,captureyourcurrentcongurationin
casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseaffects.Torestorea
capturedconguration,openControlPanel,andthenclickSystemandSecurity➙System➙System
Protection➙SystemRestore.Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.
6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage47formoreinformation.
•Ifthediagnosticprogramdetectsahardwarefailure,contacttheLenovoCustomerSupportCenter.
See“LenovoSupportWebsite”onpage28formoreinformation.
•Ifyouareunabletorunthediagnosticprogram,contacttheLenovoCustomerSupportCenter.See
“LenovoSupportWebsite”onpage28formoreinformation.
•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.
7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.See“LenovoSupportWeb
site”onpage28formoreinformation.
Troubleshooting
Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.
Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:
32LenovoM4350HardwareMaintenanceManual
1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.
2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage33
•“CDproblems”onpage34
•“DVDproblems”onpage35
•“Intermittentproblems”onpage36
•“Harddiskdriveproblems”onpage37
•“Keyboard,mouse,orpointingdeviceproblems”onpage37
•“Monitorproblems”onpage39
•“Networkingproblems”onpage40
•“Optionproblems”onpage43
•“Performanceandlockupproblems”onpage43
•“Printerproblems”onpage45
•“Serialportproblems”onpage45
•“Softwareproblems”onpage46
•“USBproblems”onpage46
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage33
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage34
•“Soundcomesfromoneexternalspeakeronly”onpage34
•“NoaudioinDOSapplicationsorgames”onpage34
NoaudioinWindows
Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.
•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.
Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.
Chapter4.Troubleshootinganddiagnostics33
•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating
system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature
andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.
•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemformore
information.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoadrive
Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive
Action:See“CDproblems”onpage34.
Soundcomesfromoneexternalspeakeronly
Symptom:Soundcomesfromoneexternalspeakeronly.
Actions:
•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.
•Makesurethecablethatattachestheleftspeakertotherightspeakerissecurelyconnected.
•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheBalancesettingsaresetcorrectly.
Iftheseactionsdonotcorrecttheproblem,youmighthaveafailingspeaker.Havethespeakerserviced.If
youneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
NoaudioinDOSapplicationsorgames
Symptom:NoaudioinDOSapplicationsorgames
Actions:
•MakesuretheDOSapplicationorgameisconguredtouseSoundBlasterProorSoundBlaster
emulation.Refertothedocumentationthatcomeswiththeapplicationorgameforinstructionson
settingsound-cardsettings.
•Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
CDproblems
Selectyoursymptomfromthefollowinglist:
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoaCD
drive”onpage34
•“ACDorDVDdoesnotwork”onpage35
•“Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,tostart
yourcomputer”onpage35
AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoaCDdrive
Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedinto
aCDdrive.
34LenovoM4350HardwareMaintenanceManual
Action:IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinserting
thediscintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.
Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage35.
ACDorDVDdoesnotwork
Symptom:ACDorDVDdoesnotwork.
Actions:
•Verifythatthediscisinsertedcorrectly,withitslabelup.
•Makesurethatthediscyouareusingisclean.Toremovedustorngerprints,wipethedisccleanwitha
softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.
•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow
isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD
driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare
securelyconnectedtothedrive.
Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer
Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,
tostartyourcomputer.
Action:MakesurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Refer
toyour“Selectingorchangingthestartupdevicesequence”onpage52forinformationonviewingand
changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand
cannotbechanged.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
DVDproblems
Selectyoursymptomfromthefollowinglist:
•“BlackscreeninsteadofDVDvideo”onpage35
•“DVDmoviewillnotplay”onpage36
•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage36
•“Playbackisverysloworchoppy”onpage36
•“Invaliddiscornodiscfoundmessage”onpage36
BlackscreeninsteadofDVDvideo
Symptom:BlackscreeninsteadofDVDvideo
Actions:
•RestarttheDVDplayerprogram.
•Closeanyopenles,turnoffthecomputer,andthenrestartthecomputer.
•Tryalowerscreenresolutionorcolordepth.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Chapter4.Troubleshootinganddiagnostics35
DVDmoviewillnotplay
Symptom:DVDmoviewillnotplay.
Actions:
•Makesurethatthediscsurfaceiscleanandnotscratched.
•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor
theregionwhereyouareusingyourcomputer.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
NoaudioorintermittentaudiowhileplayingDVDmovie
Symptom:NoaudioorintermittentaudiowhileplayingDVDmovie.
Actions:
•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.
•Makesurethatthediscsurfaceiscleanandnotscratched.
•Checkallcableconnectionstoandfromthespeakers.
•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Playbackisverysloworchoppy
Symptom:Playbackisverysloworchoppy.
Actions:
•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.
•Ensurethatvideoresolutionissettolessthan1152x864.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Invaliddiscornodiscfoundmessage
Symptom:Invaliddiscornodiscfoundmessage
Actions:
•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.
•Ensurethatvideoresolutionissettolessthan1152x864.
•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe
DVDdiscisinthedrivelabeled“DVD”.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Intermittentproblems
Symptom:Aproblemoccursonlyoccasionallyandisdifculttorepeat.
36LenovoM4350HardwareMaintenanceManual
Actions:
•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.
•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairowaroundthegrill),andthe
fansareworking.Ifairowisblockedorthefansarenotworking,thecomputermightoverheat.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Harddiskdriveproblems
Selectyoursymptomfromthefollowinglist:
•“SomeorallharddiskdrivesmissingfromtheSetupUtilityprogram”onpage37
•“"NoOperatingSystemFound"messageorthesystemnotstartingfromthecorrectharddiskdrive”
onpage37
SomeorallharddiskdrivesmissingfromtheSetupUtilityprogram
Symptom:SomeorallharddiskdrivesmissingfromtheSetupUtilityprogram
Actions:
•Ensurethatallharddiskdrivesignalcablesandpowercablesareconnectedcorrectly.
•Ensurethatyourcomputerisconguredcorrectlytosupporttheharddiskdrives.
–IfyourcomputerisinstalledwithveSATAharddiskdrives,ensurethattheSATAharddiskdrive
enablementmodule(onetoveharddiskdrives)isinstalled.
–IfyourcomputerisinstalledwithSASharddiskdrives,ensurethattheSASharddiskdriveenablement
module(onetoveharddiskdrives)ortheLSIMegaRAIDSASadapterisinstalled.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramLenovoSolutionCenter.See“Lenovo
SolutionCenter”onpage47.Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
"NoOperatingSystemFound"messageorthesystemnotstartingfromthecorrect
harddiskdrive
Symptom:"NoOperatingSystemFound"messageorthesystemnotstartingfromthecorrectharddiskdrive
Actions:
•Ensurethatallharddiskdrivesignalcablesandpowercablesareconnectedcorrectly.
•EnsurethattheharddiskdriveyourcomputerstartsfromislistedastherststartupdeviceintheSetup
Utilityprogram.Referto“Selectingastartupdevice”onpage51.
Note:Inrarecases,theharddiskdrivewiththeoperatingsystemmightgetcorruptedordamaged.Insuch
cases,youmightneedtoreplacetheharddiskdrive.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramLenovoSolutionCenter.See“Lenovo
SolutionCenter”onpage47.Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Keyboard,mouse,orpointingdeviceproblems
Selectyoursymptomfromthefollowinglist:
•“Allorsomekeysonthekeyboarddonotwork”onpage38
•“Themouseorpointingdevicedoesnotwork”onpage38
Chapter4.Troubleshootinganddiagnostics37
•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage38
•“Thewirelesskeyboarddoesnotwork”onpage38
Allorsomekeysonthekeyboarddonotwork
Symptom:Allorsomekeysonthekeyboarddonotwork.
Actions:
•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.
•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.
ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dothefollowing:
1.OpenControlPanel.
2.ClickHardwareandSound.
3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformanceKeyboard
Customizationprogramstarts.
Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.See“Lenovo
SupportWebsite”onpage28fordetails.
Themouseorpointingdevicedoesnotwork
Symptom:Themouseorpointingdevicedoesnotwork.
Actions:
•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe
computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe
mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused
foraUSBmouseorpointingdevice.
•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.
•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS
settings.See“Enablingordisablingadevice”onpage51.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Thepointeronthescreendoesnotmovesmoothlywiththemouse
Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.
Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother
contaminantsontheballinsidethemouse.Cleanthemouse.
Thewirelesskeyboarddoesnotwork
Symptom:Thewirelesskeyboarddoesnotwork.
Action:IftheTransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour
computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:
•Thebatteriesareproperlyinstalled.
38LenovoM4350HardwareMaintenanceManual
•Thebatteriesstillretaintheircurrent.
•ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.
•Thetransceiverisfullyinstalled.
Action:IftheTransceiverCommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.
Monitorproblems
Note:Manymonitorshavestatus-indicatorlightsandbuilt-incontrolsforadjustingbrightness,contrast,
width,height,andotherpictureadjustments.However,thecontrolsvaryfrommonitortypetomonitortype.
Forinformationaboutthestatuslightsandusingthecontrols,refertothedocumentationthatcomes
withyourmonitor.
Selectyoursymptomfromthefollowinglist:
•“Wrongcharactersappearonthescreen”onpage39
•“Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity”onpage39
•“Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsomeapplication
programs”onpage39
•“Theimageappearstobeickering”onpage40
•“Theimageisdiscolored”onpage40
Wrongcharactersappearonthescreen
Symptom:Wrongcharactersappearonthescreen.
Action:Havethecomputerserviced.Fordetails,see“LenovoSupportWebsite”onpage28.
Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod
ofcomputerinactivity
Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity.
Action:Thecomputerisprobablysetforenergysavingswiththepower-managementfeature.Ifthe
power-managementfeatureisenabled,disablingitorchangingthesettingsmightsolvetheproblem.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart
someapplicationprograms
Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsome
applicationprograms.
Actions:
•Makesurethemonitorsignalcableissecurelyconnectedtothemonitorandthemonitorconnectoron
thecomputer.Aloosecablecancauseintermittentproblems.
•Verifythatthenecessarydevicedriversfortheapplicationprogramsareinstalled.Refertothe
documentationfortheaffectedapplicationprogramtoseeifdevicedriversarerequired.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Chapter4.Troubleshootinganddiagnostics39
Theimageappearstobeickering
Symptom:Theimageappearstobeickering.
Actions:
•Themonitormightbeoperatinginalow-refreshratedisplaymode.Setthemonitortothehighest,
noninterlacedrefreshratesupportedbyyourmonitorandthevideocontrollerinyourcomputer.
Attention:Usingaresolutionorrefreshratethatisnotsupportedbyyourmonitormightdamageit.Check
thedocumentationthatcomeswithyourmonitortoverifythesupportedrefreshrates.
•Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother
devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe
problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfartheraway
fromthemonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:
1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)
2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)
apart.
3.Turnonthemonitor.
•YoucanresettherefreshratethroughyouroperatingsystemControlPanel.OpenControlPanelandclick
HardwareandSound➙Adjustscreenresolution➙AdvancedSettings.ThenclicktheMonitortab
andselectanewrefreshrate.
•Seeyouroperatingsystemdocumentationorhelpforfurtherinformationonmonitorsettings.
Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.See“LenovoSupportWeb
site”onpage28fordetails.
Theimageisdiscolored
Symptom:Theimageisdiscolored.
Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother
devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe
problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfurtherawayfrom
themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:
1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)
2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.
3.Turnonthemonitor.
Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.See“LenovoSupportWeb
site”onpage28fordetails.
Networkingproblems
Thefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthe
followinglist:
•“Ethernetproblems”onpage40
Formoreinformation,see“LenovoSupportWebsite”onpage28.
Ethernetproblems
ForEthernetproblems,selectyoursymptomfromthefollowinglist:
•“Yourcomputercannotconnecttothenetwork”onpage41
40LenovoM4350HardwareMaintenanceManual
•“Theadapterstopsworkingfornoapparentreason”onpage41
•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails
orerrorsoccur”onpage41
•“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps”onpage42
Yourcomputercannotconnecttothenetwork
Symptom:Yourcomputercannotconnecttothenetwork.
Actions:Ensurethat:
•Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand
theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100
meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try
adifferentcable.
•Thecableisinstalledproperly.
•Youareusingthecorrectdevicedriver.Dothefollowing:
1.OpenControlPanel.
2.ClickHardwareandSound.
3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe
passwordorprovideconrmation.
4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthe
highlightedadapter.
5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.
•Theswitchportandtheadapterhavethesameduplexsetting.
Ifyouconguredtheadapterforfullduplex,ensurethattheswitchportisalsoconguredforfullduplex.
Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.
•Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.
Theadapterstopsworkingfornoapparentreason
Symptom:Theadapterstopsworkingfornoapparentreason.
Action:Thenetworkdriverlesmaybecorruptormissing.Updatethedriverbyreferringtothe“Solution”
descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalled.
TheWakeonLANfeatureisnotworking
Symptom:TheWakeonLAN(WOL)featureisnotworking.
Actions:
•MakesurethatWOLisenabledintheBIOSSetupUtilityprogram.
•Ifitis,checkwithyourLANadministratorforthenecessarysettings.
IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur
Symptom:IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur.
Chapter4.Troubleshootinganddiagnostics41
Actions:
•UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.
•Connecttoa1000BASE-Thub/switch(not1000BASE-X).
IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps
Symptom:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.
Instead,itconnectsat100Mbps.
Actions:
•Tryanothercable.
•Makesurethatthelinkpartnerissettoauto-negotiate.
•Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).
AwirelessLANproblem
Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.
Actions:
•MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriver
versionsupportedbyAccessConnectionsisthelatestdocumentedinthereadmele.
•Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe
Windowsnoticationarea.
•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.
AwirelessWANproblem
Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.
Action:TheWANcardisnotsupportedonthiscomputer.Removeit.
Note:SomecomputermodelsdonothaveawirelessWAN.
Bluetoothproblem
Symptom:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocalspeaker
eventhoughtheheadset/headphoneisconnectedusingHeadsetproleorAVprole.
Action:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpentheControlPanelbyclickingStart➙ControlPanel.
3.ClickHardwareandSound➙Sound.
4.SelectthePlaybacktab.
5.IfyouareusingHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefaultbutton.If
youareusingAVprole,selectStereoAudioandclicktheSetDefaultbutton.
6.ClickOKtoclosetheSoundwindow.
42LenovoM4350HardwareMaintenanceManual
Optionproblems
UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown
troubleshootinginformation.
Selectyoursymptomfromthefollowinglist:
•“Anoptionthatwasjustinstalleddoesnotwork”onpage43
•“Anoptionthatpreviouslyworkeddoesnotworknow”onpage43
Anoptionthatwasjustinstalleddoesnotwork
Symptom:Anoptionthatwasjustinstalleddoesnotwork.
Action:Verifythat:
•Theoptionisdesignedforyourcomputer.
•Youfollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided
withyourcomputer,andalloptionles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.
•Youhavenotloosenedotherinstalledoptionsorcables.
•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction
correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother
installedadapters)todeterminetheresourcesrequiredforeachadapter.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Anoptionthatpreviouslyworkeddoesnotworknow
Symptom:Anoptionthatpreviouslyworkeddoesnotworknow.
Actions:
•Verifythatalloptionhardwareandcableconnectionsaresecure.
•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.
•IfthefailingoptionisaSCSIoption,verifythat:
–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.
–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.
–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer
isturnedon.Formoreinformation,seeyourSCSIdocumentation.
•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Performanceandlockupproblems
Poorperformanceandlockupproblemscanbearesultofanyofthefollowing:
•“Insufcientfreeharddiskdrivespace”onpage44
•“Excessivenumberoffragmentedles”onpage44
•“Insufcientmemory”onpage45
Makeaselectionfromtheabovelisttondoutmoreaboutthecorrectiveactionsyoucantake.
Chapter4.Troubleshootinganddiagnostics43
Insufcientfreeharddiskdrivespace
Symptom:Insufcientfreeharddiskdrivespace
TheWindowsoperatingsystemwillslowdownandmightproduceerrorsiftheharddiskdrivegetstoofull.
Tochecktheamountoffreespace,dothefollowing:
1.OpentheWindowsExplorerandclickComputer.
2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.
Tofreeupdiskspace,doanyofthefollowing:
•Procedure1
1.OpentheWindowsExplorerandclickComputer.
2.Right-clickyourCdriveentryandthenclickProperties.
3.ClickDiskCleanup.
4.Alistofunnecessarylecategoriesisdisplayed.Selecteachlecategoryyouwanttodelete,
andthenclickOK.
•Procedure2
1.OpenControlPanel.
2.ClickPrograms.
3.ClickTurnWindowsfeaturesonoroff.
4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsonthescreen.
•Procedure3
1.OpentheWindowsExplorerandclickComputer.
2.Right-clickyourCdriveentryandthenclickProperties.
3.ClickDiskCleanup.
4.ClickCleanupsystemles.
5.ClicktheMoreOptionstab.
6.IntheProgramsandFeaturesarea,clicktheCleanupbutton.
7.Alistofinstalledprogramsisdisplayed.Selecttheprogramthatyouwanttoremove.Click
Uninstall/Change.
•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.Thefolder
namesandproceduresvarydependingonyoure-mailapplication.Ifyouneedassistance,seethe
helpsystemforyoure-mailapplication.
Excessivenumberoffragmentedles
Symptom:Excessivenumberoffragmentedles
Action:ToruntheWindowsDiskDefragmenterprogram,dothefollowing:
1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.
2.OpentheWindowsExplorerandclickComputer.
3.Right-clickyourCdriveentryandthenclickProperties.
4.ClicktheToolstab.
5.ClickOptimize.
6.ClickOptimizeagaintostartadisk-defragmentationprocess.
44LenovoM4350HardwareMaintenanceManual
Note:Dependingonthesizeoftheharddiskdriveandamountofdatacurrentlystoredontheharddisk
drive,thedisk-defragmentationprocessmighttakeuptoseveralhourstocomplete.
Insufcientmemory
Symptom:Insufcientmemory
Ingeneral,themorememorythatisinstalled,thebettertheWindowsoperatingsystemruns.
Action:Installadditionalmemory.Forinformationaboutpurchasingmemory,see“LenovoSupportWeb
site”onpage28.Forstep-by-stepinstructionsoninstallingmemory,see“Installingorreplacingamemory
module”onpage86.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Printerproblems
Symptom:Theprinterdoesnotwork.
Actions:Verifythat:
1.Theprinteristurnedonandisonline.
2.Paperisloadedcorrectly.
3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe
computer.
Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.
1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.
2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS
settings.FormoreinformationaboutBIOSsettings,seeChapter5“UsingtheSetupUtilityprogram”
onpage49.
Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.See“LenovoSupportWebsite”onpage28.
Serialportproblems
Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.
Symptom:Serialportcannotbeaccessed.
Actions:
•Makesuretheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserialdevice.
Iftheserialdevicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
•IftheserialdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
•IftheserialdevicehasanOnlineswitch,makesureitisintheOnlineposition.
•Iftheserialdeviceisaprinter,makesurepaperisloadedcorrectly.
•Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation
fortheserial-deviceoption.
•Makesurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandrmlyseated.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“LenovoSolutionCenter”on
page47forinstructions).Ifyouneedtechnicalassistance,see“LenovoSupportWebsite”onpage28.
Chapter4.Troubleshootinganddiagnostics45
Softwareproblems
Selectyoursymptomfromthefollowinglist:
•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage46
•“Softwaredoesnotworkasexpected”onpage46
Whenusingasortfeature,datesdonotsortinthecorrectorder
Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.
Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthersttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Softwaredoesnotworkasexpected
Symptom:Softwaredoesnotworkasexpected.
Actions:
•Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare
havingdifcultyperformingaspecictaskwithinasoftwareprogram,refertothehelpsystemforthat
program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently
fromtheF1key.
•IfyouarehavingdifcultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.
•Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:
–Yourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe
informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter
ormemory,youmighthaveamemory-addressconict.)
–Thesoftwareisdesignedtooperateonyourcomputer.
–Othersoftwareworksonyourcomputer.
–Thesoftwareyouareusingworkscorrectlyonanothercomputer.
•Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.
•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,openControlPanel
andclickSystemandSecurity➙System➙SystemProtection➙SystemRestore.Then,follow
theinstructionsonthescreen.
•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.
Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorsee“LenovoSupportWebsite”onpage28fordetails.
USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
46LenovoM4350HardwareMaintenanceManual
•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.
•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.
•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
•ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see
“LenovoSolutionCenter”onpage47forinstructions).IftheUSBdevicecamewithitsowndiagnostics,
runthosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,see“LenovoSupport
Website”onpage28.
Diagnostics
Thediagnosticprogramisusedtotesthardwarecomponentsofyourcomputer.Thediagnosticprogramcan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.
Notes:
1.YourcomputerispreinstalledwiththeLenovoSolutionCenterprogramfordiagnosticpurposes.For
moreinformationabouttheLenovoSolutionCenterprogram,see“LenovoSolutionCenter”onpage47.
2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprogram,save
andprinttheloglescreatedbythediagnosticprogram.Youwillneedthelogleswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingaWindowsoperatingsystemotherthanWindows8,gotohttp://www.lenovo.com/diags
forthelatestinformationondiagnosticsforyourcomputer.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogles.YouwillneedthelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.
Chapter4.Troubleshootinganddiagnostics47
48LenovoM4350HardwareMaintenanceManual
Chapter5.UsingtheSetupUtilityprogram
TheSetupUtilityprogramisusedtoviewandchangethecongurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.
StartingtheSetupUtilityprogram
TostarttheSetupUtilityprogram,dothefollowing:
1.Makesureyourcomputeristurnedoff.
2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple
beepsorseealogoscreen,releasetheF1key.
Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram
menuwillnotbedisplayeduntilyoutypethecorrectpassword.Formoreinformation,see“Using
passwords”onpage49.
WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememory
modulesizehasdecreased,anerrormessagewillbedisplayedwhenyoustartthecomputerandyouwillbe
promptedtodooneofthefollowing:
•PressF1toentertheSetupUtilityprogram.
Note:AfteryouentertheSetupUtilityprogram,selectSaveChangesandExitatthebottomofthe
screen.Theerrormessagewillnotbedisplayedagain.
•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.
Viewingandchangingsettings
TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconguration.Tovieworchange
settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.Then,follow
theinstructionsonthescreen.
YoucanuseeitherthekeyboardorthemousetonavigatethroughBIOSmenuchoices.Thekeysusedto
performvarioustasksaredisplayedatthebottomofeachscreen.
Usingpasswords
ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer
anddata.Thefollowingtypesofpasswordsareavailable:
•Power-OnPassword
•AdministratorPassword
•HardDiskPassword
Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.
©CopyrightLenovo201349
Passwordconsiderations
Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it
isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Tosetastrongpassword,
usethefollowingguidelines:
•Haveatleasteightcharactersinlength
•Containatleastonealphabeticcharacterandonenumericcharacter
•SetupUtilityprogramandharddiskdrivepasswordsarenotcasesensitive
•Notbeyournameoryourusername
•Notbeacommonwordoracommonname
•Besignicantlydifferentfromyourpreviouspasswords
Power-OnPassword
WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpasswordeachtimethecomputeris
turnedon.Thecomputercannotbeuseduntilthevalidpasswordistypedin.
AdministratorPassword
SettinganAdministratorPassworddetersunauthorizedusersfromchangingcongurationsettings.Ifyou
areresponsibleformaintainingthecongurationsettingsofseveralcomputers,youmightwanttosetan
AdministratorPassword.
WhenanAdministratorPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutryto
accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword
istypedin.
IfboththePower-OnPasswordandAdministratorPasswordareset,youcantypeeitherpassword.However,
youmustuseyourAdministratorPasswordtochangeanycongurationsettings.
HardDiskPassword
SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena
HardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutrytoaccessthe
harddiskdrive.
Notes:
•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk
driveisremovedfromonecomputerandinstalledinanother.
•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe
harddiskdrive.
Setting,changing,anddeletingapassword
Toset,change,ordeleteapassword,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectSecurity.
3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or
HardDiskPassword.
4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.
50LenovoM4350HardwareMaintenanceManual
Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore
information,see“Passwordconsiderations”onpage50.
Erasinglostorforgottenpasswords(clearingCMOS)
Thissectionprovidesinstructionsonhowtoeraselostorforgottenpasswords,suchasauserpassword.
Toerasealostorforgottenpassword,dothefollowing:
1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect
allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem
board”onpage66.
4.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and
pin3).
5.Reinstallthecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”on
page103.
6.Turnonthecomputerandleaveitonforapproximately10seconds.Then,turnoffthecomputerby
holdingthepowerswitchforapproximatelyveseconds.
7.Repeatstep1throughstep3.
8.MovetheClearCMOS/Recoveryjumperbacktothestandardposition(pin1andpin2).
9.Reinstallthecomputercoverandconnectthepowercord.See“Completingthepartsreplacement”on
page103.
Enablingordisablingadevice
Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:
USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris
disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.
SATAControllerWhenthisfeatureissettoDisable,alldevicesconnectedtotheSATAconnectors
(suchasharddiskdrivesortheopticaldrive)aredisabledandcannotbeaccessed.
Toenableordisableadevice,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectDevices.
3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:
•SelectUSBSetuptoenableordisableaUSBdevice.
•SelectATADrivesSetup➙SATAControllertoenableordisableaSATAdevice.
4.SelectthedesiredsettingsandpressEnter.
5.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage53.
Selectingastartupdevice
Ifyourcomputerdoesnotstartupfromadevicesuchasthediscorharddiskdriveasexpected,dooneof
thefollowingtoselectthestartupdeviceyouwant.
Chapter5.UsingtheSetupUtilityprogram51
Selectingatemporarystartupdevice
Usethisproceduretoselectatemporarystartupdevice.
Note:Notalldiscsandharddiskdrivesarebootable.
1.Turnoffyourcomputer.
2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheStartupDevice
Menuwindowdisplays,releasetheF12key.
3.SelectthedesiredstartupdeviceandpressEnter.Thecomputerwillstartupfromthedeviceyou
selected.
Note:SelectingastartupdevicefromtheStartupDeviceMenuwindowdoesnotpermanentlychange
thestartupsequence.
Selectingorchangingthestartupdevicesequence
Tovieworpermanentlychangetheconguredstartupdevicesequence,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectStartup.
3.SelectthedevicesforthePrimaryStartupSequence,theAutomaticStartupSequence,andtheError
StartupSequence.Readtheinformationdisplayedontherightsideofthescreen.
4.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage53.
EnablingErPcompliancemode
Youcanenabletheenergy-relatedproductsdirective(ErP)compliancemodethroughthePowermenuinthe
SetupUtilityprogramtoreducetheconsumptionofelectricitywhenyourcomputerisinstandbyoroffmode.
ToenableErPcompliancemodeintheSetupUtilityprogram,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectPower➙EnhancedPowerSavingMode,and
pressEnter.
3.SelectEnabledandpressEnter.
4.FromthePowermenu,selectAutomaticPowerOnandpressEnter.
5.SelectWakeonLanandpressEnter.
6.SelectDisabledandpressEnter.
7.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconrm
theexit.
Note:WhenErPcompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneofthefollowing:
•Pressingthepowerswitch
•Enablingthewakeuponalarmfeature
Thewakeuponalarmfeatureenablesyourcomputertowakeupatasettime.Toenablethewake
uponalarmfeature,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEnter.
3.SelectWakeUponAlarmandpressEnter.Thenfollowtheinstructionsonthescreen.
4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
conrmtheexit.
52LenovoM4350HardwareMaintenanceManual
•Enablingtheafterpowerlossfeature
Theafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesaftera
suddenlossofelectricity.Toenabletheafterpowerlossfeature,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectPower➙AfterPowerLoss,andpressEnter.
3.SelectPowerOnandpressEnter.
4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
conrmtheexit.
ChangingtheBIOSsettingsbeforeinstallinganewoperatingsystem
BIOSsettingsvarybyoperatingsystem.ChangetheBIOSsettingsbeforeinstallinganewoperatingsystem.
TochangetheBIOSsettings,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectExit➙OSOptimizedDefault.
3.Dependingontheoperatingsystemtobeinstalled,dooneofthefollowing:
•ToinstalltheWindows8(64-bit)operatingsystem,selectEnabled.
•ToinstallanoperatingsystemotherthanWindows8(64-bit),selectDisabled.
4.SelectYesinthewindowdisplayedandpressEntertoconrmyourselection.
5.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage53.
ExitingtheSetupUtilityprogram
Afteryounishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.
YoumighthavetopressEscseveraltimes.Dooneofthefollowing:
•Ifyouwanttosavethenewsettings,pressF10tosaveandexittheSetupUtilityprogram.
•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit,andthenpress
Enter.WhentheResetWithoutSavingwindowopens,selectYes,andthenpressEntertoexitthe
SetupUtilityprogram.
•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings,andthenpressF10to
saveandexittheSetupUtilityprogram.
Chapter5.UsingtheSetupUtilityprogram53
54LenovoM4350HardwareMaintenanceManual
Chapter6.Symptom-to-FRUindex
TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedrst.
AlwaysbeginwiththeChapter3“Generalcheckout”onpage29.Youcanusethisindextohelpyoudecide
whichFRUsareneededwhenservicingacomputer.Ifyouareunabletocorrecttheproblemusingthis
index,goto“Undeterminedproblems”onpage59.
Notes:
1.Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagerst.
2.Ifyoucannotrunthediagnostictests,butdidreceiveaPOSTerrormessage,diagnosethePOSTerrormessage
rst.
3.Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsintherstpartofthisindex.
Harddiskdrivebooterror
Aharddiskdrivebooterror(errorcodes1962andI999030X)canhavethefollowingcauses.
ErrorFRU/Action
Thestart-updriveisnotinthebootsequencein
conguration.
Checkthecongurationandensurethestart-updriveis
inthebootsequence.
Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.
Thebootsectoronthestart-updriveiscorrupted.Thedrivemustbeformatted.Dothefollowing:
1.Attempttobackupthedataonthefailingharddisk
drive.
2.Usingtheoperatingsystemsprogram,formatthe
harddiskdrive.
Thedriveisdefective.Replacetheharddiskdrive.
Powersupplyproblems
Ifyoususpectapowerproblem,usethefollowingprocedures.
Check/VerifyFRU/Action
Checkthefollowingforproperinstallation:
•Powercord
•On/Offswitchconnector
•On/Offswitchpowersupplyconnector
•Systemboardpowersupplyconnectors
•Microprocessor(s)connection
Reseatconnectors
Checkthepowercordforcontinuity.Powercord
Checkthepower-onswitchforcontinuity.Power-onswitch
Beepsymptoms
Beepsymptomsaretonesoraseriesoftonesseparatedbypauses(intervalswithoutsound)duringPOST.
©CopyrightLenovo201355
Thefollowingtablesdescribesbeepsymptoms.
BeepSymptomFRU/Action
2shortbeepsCMOSsettingerrorPerformthefollowingactionsinorder.
1.StarttheSetupUtilityprogramandpressF10to
Saveandexit.SeeChapter5“UsingtheSetupUtility
program”onpage49.
2.StarttheSetupUtilityprogramandpressF9toload
defaultsandthenpressF10toSaveandexit.
3.PerformaBoot-blockrecovery.See“Recovering
fromaPOSTandBIOSupdatefailure”onpage107.
3shortbeepsandthen1longbeepDRAMmemory
error
Performthefollowingactionsinorder.
1.Makesurethememorymodule(s)areproperlyseated
intheconnector(s).
2.Replacethememorymodule(s).
3.Replacethesystemboard.
POSTerrorcodes
Eachtimeyoupower-onthesystem,itperformsaseriesofteststhatchecktheoperationofthesystem
andsomeoptions.ThisseriesoftestsiscalledthePower-OnSelf-Test,orPOST.POSTdoesthefollowing
operations.
•Checkssomebasicsystem-boardoperations
•Checksthememoryoperation
•Startsthevideooperation
•Veriesthatthebootdriveisworking
IfthePOSTdetectsaproblem,anerrormessageappearsonthescreen.Asingleproblemcancauseseveral
errormessagestoappear.Whenyoucorrectthecauseofthersterrormessage,theothererrormessages
probablywillnotappearonthescreenthenexttimeyouturnonthesystem.
POSTErrorcodePOSTErrormessageDescription/Action
00CEMachineTypeorSerialNumberisINVALIDThiserrormessageisdisplayedwhenthemachine
typeortheserialnumberisinvalid.
0211KeyboardnotfoundThiserrormessageisdisplayedwhenthereisno
keyboarddetected.
0135FanfailureThesystemmightbeoverheating.
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
Note:Iftheproblemiscausedbythe
microprocessorfan,pressingF10willnotsolve
theproblem.
0164MemorysizedecreasedThiserrormessageisdisplayedwhenthememory
sizehasdecreased.
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
56LenovoM4350HardwareMaintenanceManual
POSTErrorcodePOSTErrormessageDescription/Action
1762CongurationchangehasoccurredThiserrormessageisdisplayedwhenaharddisk
driveoropticaldrivechangehasbeenmade.
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
1820Morethanoneexternalngerprintreader
isattached.Poweroffandremoveallbut
thereaderthatyousetupwithinyourmain
operatingsystem.
Ifmorethanoneexternalngerprintreaderis
connectedtoacomputer,thiserrormessagewill
bedisplayedtoinformyoutoremoveallofthe
ngerprintkeyboardsexcepttheonecompatible
withthengerprintapplicationonyourcomputer.
1962Nooperatingsystemfound.Pressanykey
torepeatbootsequence.
ThiserroroccursonlyafterthePOSTiscompleted.
Pressanykeytorepeatbootsequence.
0162SetupdataintegritycheckfailurePressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
0167NoprocessormicrocodeupdatefoundThiserrormessageindicatesthatthereis
nomicrocodeupdateimageforthecurrent
microprocessor.
0175SystemSecurity-SecuritydatacorruptedPressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
0176SystemSecurity-Thesystemhasbeen
tamperedwith
Thiserrormessageisdisplayedwhenthe
computeristurnedonwiththecoveropenor
removed.
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
0189SystemSecurity-Cannotreadthe
SecurityEEPROM
ThiserrormessageindicatesthattheSecurity
EEPROMmaybebrokenorremoved.
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
0197SystemSecurity-Unauthorizedsecurity
datachangedetected
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
0190SystemSecurity-Invalidsecuritychange
requested
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
0199SystemSecurity-Securitypasswordretry
countexceeded
PressF1toentertheSetupUtilityprogram.
ThenpressF10tosaveandexittheSetupUtility
program.
Chapter6.Symptom-to-FRUindex57
Miscellaneouserrormessages
Message/SymptomFRU/Action
ChangingdisplaycolorsDisplay/Monitor
Computerwillnotpower-off.See“Harddiskdriveboot
error”onpage55.
1.PowerSwitch
2.SystemBoard
3.Risercard,ifinstalled
ComputerwillnotRPLfromserver1.Ensurethatnetworkisinstartupsequenceasrst
deviceorrstdeviceafterdiskette
2.EnsurethatnetworkadapterisenabledforRPL
3.Networkadapter(Advisenetworkadministratorof
newMACaddress)
ComputerwillnotperformaWakeonLAN(ifapplicable)1.Checkpowersupplyandsignalcableconnections
tonetworkadapter
2.Ensurethattheoperatingsystemsettingsaresetto
enableWakeonLAN
3.EnsureWakeonLANfeatureisenabledin
Setup/Conguration(see“StartingtheSetupUtility
program”onpage49)
4.EnsurenetworkadministratorisusingcorrectMAC
address
5.EnsurenointerruptorI/Oaddressconicts
6.Networkadapter(advisenetworkadministratorof
newMACaddress)
Deadcomputer.See“Harddiskdrivebooterror”onpage
55.
1.PowerSupply
2.SystemBoard
Diskettedrivein-uselightremainsonordoesnotlight
whendriveisactive.
1.DisketteDrive
2.SystemBoard
3.DisketteDriveCable
Flashingcursorwithanotherwiseblankdisplay.1.SystemBoard
2.PrimaryHardDiskDrive
3.HardDiskDriveCable
IncorrectmemorysizeduringPOST1.RuntheMemorytests
2.MemoryModule
3.SystemBoard
"InsertaDiskette"iconappearswithaknown-good
diagnosticsdisketteintherst3.5-inchdiskettedrive.
1.SystemBoard
2.DisketteDriveCable
3.NetworkAdapter
Intensityorcolorvariesfromlefttorightofcharacters
andcolorbars
1.Display
2.Videoadapter(ifpresent)
3.SystemBoard
Nopowerorfannotrunning1.See“Harddiskdrivebooterror”onpage55.
58LenovoM4350HardwareMaintenanceManual
Message/SymptomFRU/Action
Non-systemdiskordiskerror-typemessagewitha
known-gooddiagnosticdiskette.
1.DisketteDrive
2.SystemBoard
3.DisketteDriveCable
Otherdisplaysymptomsnotlistedabove(includingblank
orillegibledisplay)
1.Display
2.SystemBoard
Power-onindicatororharddiskdrivein-uselightnoton,
butcomputerworkscorrectly
1.Powerswitch/LEDassembly
2.SystemBoard
Printerproblems1.Printer
2.SystemBoard
Programloadsfromtheharddiskwithaknown-good
diagnosticsdisketteintherst3.5-inchdiskettedrive
1.RunSetupandcheckStartupsequence.
2.DisketteDrive
3.DisketteDriveCable
4.SystemBoard
5.PowerSupply
RPLcomputercannotaccessprogramsfromitsownhard
disk.
1.IfnetworkadministratorisusingLCCMHybridRPL,
checkstartupsequence:
a.Firstdevice-network
b.Seconddevice-harddisk
2.Harddiskdrive
RPLcomputerdoesnotRPLfromserver1.Checkstartupsequence
2.CheckthenetworkadapterLEDstatus
Serialorparallelportdevicefailure(systemboardport)1.ExternalDeviceSelf-TestOK?
2.ExternalDevice
3.Cable
4.SystemBoard
Serialorparallelportdevicefailure(adapterport)1.ExternalDeviceSelf-TestOK?
2.ExternalDevice
3.Cable
4.AlternateAdapter
5.SystemBoard
Someorallkeysonthekeyboarddonotwork1.Keyboard
2.KeyboardCable
3.SystemBoard
Undeterminedproblems
Ifyouencounterundeterminedproblems,dothefollowing:
1.Turnoffthecomputerandthepower.
2.Removeordisconnectthefollowingcomponents(ifinstalled)oneatatime.
a.Externaldevices(modem,printer,ormouse)
b.Anyadaptercards
c.Memorymodules
Chapter6.Symptom-to-FRUindex59
d.Extendedvideomemory
e.ExternalCache
f.ExternalCacheRAM
g.Harddiskdrive
h.Diskettedrive
3.Turnonthepowerandthecomputertore-testthesystem.
4.Repeatsteps1through3untilyoundthefailingdeviceoradaptercards.
Ifalldevicesandadaptercardshavebeenremoved,andtheproblemcontinues,replacethesystemboard.
See“Replacingthesystemboard”onpage92.
60LenovoM4350HardwareMaintenanceManual
Chapter7.Locations
Thischapterprovidesinformationtohelpyoulocateyourcomputerconnectors,majorFRUsandCRUs,
partsonthesystemboard,andinternaldrives.
Note:Thecomponentsinyourcomputermightlookslightlydifferentfromtheillustrations.
Locatingconnectors,controls,andindicatorsonthefrontofyour
computer
Figure1“Frontconnector,control,andindicatorlocations”onpage61showsthelocationsofthe
connectors,controls,andindicatorsonthefrontofyourcomputer.
Figure1.Frontconnector,control,andindicatorlocations
1Harddiskdriveactivityindicator5USB2.0connector
2Powerswitch6Microphoneconnector
3Powerindicator7Headphoneconnector
4Opticaldriveeject/closebutton8USB2.0connector
©CopyrightLenovo201361
Locatingconnectorsontherearofyourcomputer
Figure2“Rearconnectorlocations”onpage62showsthelocationsoftheconnectorsontherearofyour
computer.Someconnectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewhereto
connectthecablesonyourcomputer.
Figure2.Rearconnectorlocations
1Voltage-selectionswitch(availableonsome
models)
9Audioline-outconnector
2Powercordconnector10Audioline-inconnector
3PS/2mouseconnector11PCIExpressx16graphicscardslot
4PS/2keyboardconnector12PCIExpressx1cardslots(2)
5Serialport13Integratedcablelock(Kensingtonlock)slot
6VGAmonitorconnector14Padlockloop
7USBconnectors(4)15Optionalserialport
8Microphoneconnector16Ethernetconnector
ConnectorDescription
Audioline-inconnectorUsedtoreceiveaudiosignalsfromanexternalaudiodevice,suchasastereo
system.Whenyouattachanexternalaudiodevice,acableisconnectedbetween
theaudioline-outconnectorofthedeviceandtheaudioline-inconnectorofthe
computer.
Audioline-outconnectorUsedtosendaudiosignalsfromthecomputertoexternaldevices,suchaspowered
stereospeakers(speakerswithbuilt-inampliers),headphones,multimedia
keyboards,ortheaudioline-inconnectoronastereosystemorotherexternal
recordingdevice.
62LenovoM4350HardwareMaintenanceManual
ConnectorDescription
EthernetconnectorUsedtoattachanEthernetcableforalocalareanetwork(LAN).
Note:TooperatethecomputerwithinFCCClassBlimits,useaCategory5Ethernet
cable.
MicrophoneconnectorUsedtoattachamicrophonetoyourcomputerwhenyouwanttorecordsoundorif
youusespeech-recognitionsoftware.
SerialportUsedtoattachanexternalmodem,aserialprinter,orotherdevicesthatusea
9-pinserialport.
USBconnectorUsedtoattachadevicethatrequiresaUSBconnector,suchasaUSBkeyboard,a
USBmouse,aUSBscanner,oraUSBprinter.IfyouhavemorethaneightUSB
devices,youcanpurchaseaUSBhub,whichyoucanusetoconnectadditional
USBdevices.
VGAmonitorconnectorUsedtoattachaVGAmonitororotherdevicesthatuseaVGAmonitorconnector.
LocatingmajorFRUs
Figure3“LocatingmajorFRUs”onpage64showsthelocationsofthevariouscomponentsinyour
computer.Toremovethecomputercover,see“Removingthecomputercover”onpage69.
Chapter7.Locations63
Figure3.LocatingmajorFRUs
ThefollowingtableliststhemajorFRUsshowninFigure3“LocatingmajorFRUs”onpage64.
64LenovoM4350HardwareMaintenanceManual
NumberFRUdescription
1Powersupplyassembly
2Heatsinkandfanassembly
3Microprocessor
4Memorymodules
5Opticaldrive
6FrontWiFiantenna
7FrontaudioandUSBassembly
8Frontbezel
9Harddiskdrive
10Systemboard
11Battery
12WiFicardmodule
13WiFiadaptercard
14RearWiFiantenna
15PeripheralComponentInterconnect(PCI)card(installedinsomemodels)
16Systemfan
17Keyboard
18Mouse
Chapter7.Locations65
Locatingpartsonthesystemboard
Figure4“Systemboardpartlocations”onpage66showsthelocationsofthepartsonthesystemboard.
Figure4.Systemboardpartlocations
14-pinpowerconnector11FrontUSBconnector1(forconnectingUSBportsonthe
frontbezel)
2Microprocessor12ClearCMOS(ComplementaryMetalOxideSemiconductor)
/Recoveryjumper
3Microprocessorfanconnector13FrontUSBconnector2(forconnectinganadditionalUSB
device)
4Memoryslot1(DIMM1)14Battery
5Memoryslot2(DIMM2)15Serial(COM2)connector
6Thermalsensorconnector16Frontaudioconnector
724-pinpowerconnector17PCIExpressx1cardslots(2)
8Powerfanconnector18PCIExpressx16graphicscardslot
9SATAconnectors(3)19Systemfanconnector
10Frontpanelconnector(forconnectingLED
indicatorsandthepowerswitch)
66LenovoM4350HardwareMaintenanceManual
Locatinginternaldrives
Internaldrivesaredevicesthatyourcomputerusestoreadandstoredata.Youcanadddrivestoyour
computertoincreasestoragecapacityandenableyourcomputertoreadothertypesofmedia.Internal
drivesareinstalledinbays.Inthismanual,thebaysarereferredtoasbay1,bay2,andsoon.
Wheninstallingorreplacinganinternaldrive,itisimportanttonotethetypeandsizeofthedrivethatyou
caninstallorreplaceineachbayandcorrectlyconnectthecablestothedriveinstalled.Refertothe
appropriatesectionin“Installingorreplacinghardware”onpage69forinstructionsonhowtoinstallor
replaceinternaldrivesforyourcomputer.
Figure5“Drivebaylocations”onpage67showsthelocationsofthedrivebays.
Figure5.Drivebaylocations
1Bay1-Opticaldrivebay(withanopticaldriveinstalledonsomemodels)
2Bay2-Primaryharddiskdrivebay(witha3.5-inchSATAharddiskdriveinstalled)
3Bay3-Secondaryharddiskdrivebay
Chapter7.Locations67
68LenovoM4350HardwareMaintenanceManual
Chapter8.ReplacingFRUs
Important:BeforeyoureplaceanyFRU,besuretoreadandunderstandChapter1“Safetyinformation”on
page1.Theseprecautionsandguidelineswillhelpyouworksafely.
FRUreplacementsaretobedoneonlybytrainedservicetechnicians.
ThischapterprovidesinstructionsaboutremovingorreplacingmajorFRUs.NotallFRUsaredocumented.
Handlingstatic-sensitivedevices
Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved
fromthecomputerandyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,can
seriouslydamagecomputercomponentsandparts.
Whenyouhandlecomputerpartsandcomponents,taketheseprecautionstoavoidstatic-electricitydamage:
•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.
•Alwayscarefullyhandlethepartsandothercomputercomponents.HandlePCIcards,memorymodules,
systemboards,andmicroprocessorsbytheedges.Nevertouchexposedcircuitry.
•Preventothersfromtouchingthepartsandothercomputercomponents.
•Beforeyoureplaceanewpart,touchthestatic-protectivepackagecontainingthenewparttoametal
expansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwoseconds.This
reducesstaticelectricityfromthepackageandyourbody.
•Removethenewpartfromthestatic-protectivepackageanddirectlyinstallitinthecomputerwithout
placingitonanyothersurface.Ifitishardforyoutodothisinyourspecicsituation,placethe
static-protectivepackageofthenewpartonasmooth,levelsurface,andthenplacethenewparton
thestatic-protectivepackage.
•Donotplacethepartonthecomputercoverorothermetalsurface.
Installingorreplacinghardware
Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Youcanexpand
thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Notes:
1.UseonlycomputerpartsprovidedbyLenovo.
2.Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe
instructionsthatcomewiththeoption.
Removingthecomputercover
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoremovethecomputercover.
©CopyrightLenovo201369
CAUTION:
Turnoffthecomputerandwaitthreetoveminutestoletthecomputercoolbeforeremovingthe
computercover.
Toremovethecomputercover,dothefollowing:
1.Removeanymediafromthedrivesandturnoffallattacheddevicesandthecomputer.
2.Disconnectallpowercordsfromelectricaloutlets.
3.Disconnectthepowercords,Input/Outputcables,andanyothercablesthatareconnectedtothe
computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage
61and“Locatingconnectorsontherearofyourcomputer”onpage62.
4.Removeanylockingdevicethatsecuresthecomputercover,suchasapadlockoranintegrated
cablelock.
5.Removethetwoscrewsthatsecurethecomputercoverandslidethecomputercovertotherearto
removeit.
Figure6.Removingthecomputercover
Removingandreinstallingthefrontbezel
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoremoveandreinstallthefrontbezel.
70LenovoM4350HardwareMaintenanceManual
Toremoveandreinstallthefrontbezel,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Removethefrontbezelbyreleasingthethreeplastictabsontheleftsideandpivotingthefrontbezel
outward.
Figure7.Removingthefrontbezel
Chapter8.ReplacingFRUs71
4.Toreinstallthefrontbezel,alignthethreeplastictabsontherightsideofthefrontbezelwiththe
correspondingholesinthechassis,thenpivotthefrontbezelinwardsuntilitsnapsintopositionon
theleftside.
Figure8.Reinstallingthefrontbezel
5.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Replacingtheprimaryharddiskdrive
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoreplacetheprimaryharddiskdrive.
Toreplacetheprimaryharddiskdrive,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Locatetheprimaryharddiskdrive.See“Locatinginternaldrives”onpage67.
Note:Thereisalsoasecondaryharddiskdrivebayforyoutopurchaseandinstallasecondaryhard
diskdrivebyyourself.Ifyouwanttoinstallasecondaryharddiskdrive,usethesamewayofinstalling
theprimaryharddiskdrive.
4.Disconnectthesignalcableandthepowercablefromtheharddiskdrive.
5.Removethefourscrewsthatsecuretheharddiskdrive.Then,slidetheharddiskdriveoutofthechassis.
72LenovoM4350HardwareMaintenanceManual
Figure9.Removingtheprimaryharddiskdrive
6.Slidethenewharddiskdriveintotheharddiskdrivebayandalignthescrewholesinthenewhard
diskdrivewiththecorrespondingholesinthedrivebay.Then,installthefourscrewstosecurethe
newharddiskdriveinplace.
Figure10.Installingtheharddiskdrive
Chapter8.ReplacingFRUs73
7.Connectoneendofthesignalcabletotherearofthenewharddiskdriveandtheotherendtoan
availableSATAconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage66.
Then,locateanavailableve-wirepowerconnectorandconnectittotherearofthenewharddiskdrive.
Figure11.ConnectingaSATAharddiskdrive
8.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Replacingthethermalsensor
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoreplacethethermalsensor.
Toreplacethethermalsensor,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage70.
4.Locatethethermalsensor.See“LocatingmajorFRUs”onpage63.
5.Disconnectthethermalsensorcablefromthethermalsensorconnectoronthesystemboard.See
“Locatingpartsonthesystemboard”onpage66.
74LenovoM4350HardwareMaintenanceManual
6.Frominsidethechassis,pivottheretainingclip1thatsecurestheplasticholderofthethermalsensor
inwardandthenpushtheclipoutwardtoreleasetheclip.Thendisengagetheplasticholderholding
thethermalsensorfromthechassis.
Figure12.Removingthethermalsensor
7.Pulltheentirethermalsensoroutofthechassis.
Chapter8.ReplacingFRUs75
8.Inserttheconnectorandcableofthenewthermalsensorintothehole1inthechassis.Thenalignthe
twotabsontheplasticholderholdingthethermalsensorwiththetwoholes1and2inthechassis,
andpushtheplasticholderuntilitsnapsintoposition.
Figure13.Installingthenewthermalsensor
9.Reconnectthethermalsensorcabletothesystemboard.See“Locatingpartsonthesystemboard”
onpage66.
10.Reinstallthefrontbezel.See“Removingandreinstallingthefrontbezel”onpage70.
11.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
ReplacingthefrontaudioandUSBassembly
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
ThissectionprovidesinstructionsonhowtoreplacethefrontaudioandUSBassembly.
ToreplacethefrontaudioandUSBassembly,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage70.
4.LocatethefrontaudioandUSBassembly.
76LenovoM4350HardwareMaintenanceManual
5.DisconnectthefrontaudioandUSBassemblycablesfromthesystemboard.See“Locatingpartson
thesystemboard”onpage66.
Note:Makesureyounotethelocationsofthecableswhenyoudisconnectthecablesfromthesystem
board.
6.RemovethescrewthatsecuresthefrontaudioandUSBassemblybrackettothechassistoremove
thebracketfromthechassis.
Figure14.RemovingthefrontaudioandUSBassembly
7.InstallthenewfrontaudioandUSBassemblyintothechassisandalignthescrewholeinthebracket
withthecorrespondingholeinthechassis.
8.InstallthescrewtosecurethenewfrontaudioandUSBassemblytothechassis.
9.ReconnectthefrontaudioandUSBassemblycablestothefrontaudioconnectorandthefrontUSB
connectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage66.
10.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Replacingtheopticaldrive
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoinstallorreplacetheopticaldrive.
Note:Theopticaldriveisonlyavailableinsomemodels.
Toreplaceanopticaldrive,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage70.
Chapter8.ReplacingFRUs77
4.Removethethreescrewsthatsecuretheopticaldrive.Then,slidetheopticaldriveoutofthefront
ofthecomputer.
Figure15.Removingtheopticaldrive
5.Slidethenewopticaldriveintothedrivebayfromthefrontandalignthescrewholesinthenewoptical
drivewiththecorrespondingholesinthedrivebay.Then,installthethreescrewstosecurethenew
opticaldriveinplace.
Figure16.Installingtheopticaldrive
78LenovoM4350HardwareMaintenanceManual
6.Connectoneendofthesignalcabletotherearofthenewopticaldriveandtheotherendtoanavailable
SATAconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage66.Then,
locateanavailableve-wirepowerconnectorandconnectittotherearofthenewopticaldrive.
Figure17.Connectingtheopticaldrive
7.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Replacingthepowersupplyassembly
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoreplacethepowersupplyassembly.
Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the
followingwarningsarerequiredforyoursafetyandproperUnderwritersLaboratories(UL)certication.
CAUTION:
Hazardousmovingparts.Keepngersandotherbodypartsaway.
CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.
Chapter8.ReplacingFRUs79
Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.
Toreplacethepowersupplyassembly,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Disconnectthepowersupplyassemblycablesfromalldrivesandfromthe24-pinpowerconnectorand
4-pinpowerconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage66.
4.Laythecomputeronitssideandremovethefourscrewsattherearofthechassisthatsecurethe
powersupplyassembly.
Figure18.Removingthescrewsforthepowersupplyassembly
5.Slidethepowersupplyassemblytothefrontofthecomputerandthenliftitoutofthechassis.
6.Makesurethatthenewpowersupplyassemblyisthecorrectreplacement.Somepowersupply
assembliesautomaticallysensethevoltage,somepowersupplyassembliesarevoltagespecic,and
somepowersupplyassemblieshaveavoltage-selectionswitch.Ifyourpowersupplyassemblyhas
avoltage-selectionswitch,makesurethatyousetthevoltage-selectionswitchtomatchthevoltage
availableatyourelectricaloutlet.Ifnecessary,useaballpointpentoslidethevoltage-selectionswitch
tothecorrectposition.
•Ifthevoltagesupplyrangeinyourlocalcountryorregionis100–127Vac,setthevoltage-selection
switchto115V.
•Ifthevoltagesupplyrangeinyourlocalcountryorregionis200–240Vac,setthevoltage-selection
switchto230V.
7.Installthenewpowersupplyassemblyintothechassissothatthescrewholesinthepowersupply
assemblyalignwiththoseinthechassis.
8.Installandtightenthefourscrewstosecurethepowersupplyassembly.
Note:UseonlyscrewsprovidedbyLenovo.
9.Reconnectthepowersupplyassemblycablestothesystemboardandeachofthedrives.
10.Securethepowersupplyassemblycableswiththecableclipsandtiesinthechassis.
80LenovoM4350HardwareMaintenanceManual
11.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Replacingthesystemfan
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoreplacethesystemfan.
Toreplacethesystemfan,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Locatethesystemfan.See“LocatingmajorFRUs”onpage63.
4.Disconnectthesystemfancablefromthesystemfanconnectoronthesystemboard.
5.Thesystemfanisattachedtothechassisbyfourrubbermounts.Removethesystemfanbybreakingor
cuttingtherubbermountsandgentlypullingthesystemfanoutofthechassis.
Note:Thenewsystemfanwillhavefournewrubbermountsattached.
Figure19.Removingthesystemfan
6.Installthenewsystemfanbyaligningthenewrubbermountswiththecorrespondingholesinthe
chassisandpushtherubbermountsthroughtheholes.
7.Pullonthetipsoftherubbermountsuntilthenewsystemfanissecuredinplace.
Chapter8.ReplacingFRUs81
Figure20.Installingthesystemfan
8.Connectthenewsystemfancabletothesystemfanconnectoronthesystemboard.See“Locating
partsonthesystemboard”onpage66.
9.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
InstallingorreplacingaPCIcard
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
ThissectionprovidesinstructionsonhowtoinstallorreplaceaPCIcard.YourcomputerhastwoPCI
Expressx1cardslotsandonePCIExpressx16graphicscardslot.
ToinstallorreplaceaPCIcard,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
82LenovoM4350HardwareMaintenanceManual
3.Attherearofthecomputer,removethescrewthatsecuresthePCIcardlatch.
Figure21.RemovingthescrewthatsecuresthePCIcardlatch
4.DependingonwhetheryouareinstallingorreplacingaPCIcard,dooneofthefollowing:
•IfyouareinstallingaPCIcard,removetheappropriatemetalslotcover.
Chapter8.ReplacingFRUs83
•IfyouarereplacinganoldPCIcard,grasptheoldcardthatiscurrentlyinstalledandgentlypullit
outoftheslot.
Figure22.RemovingaPCIcard
Notes:
a.Thecardtstightlyintothecardslot.Ifnecessary,alternatemovingeachsideofthecardasmall
amountuntilitisremovedfromthecardslot.
b.Ifthecardisheldinplacebyaretaininglatch,pressthecardretaininglatch1asshownto
disengagethelatch.Graspthecardandgentlypullitoutoftheslot.
5.RemovethenewPCIcardfromitsstatic-protectivepackage.
6.InstallthenewPCIcardintotheappropriateslotonthesystemboard.See“Locatingpartsonthe
systemboard”onpage66.
Note:IfyouareinstallingaPCIExpressx16graphicscard,makesurethememoryslotretainingclips
areclosedbeforeyouinstallthegraphicscard.
84LenovoM4350HardwareMaintenanceManual
7.PivotthecardlatchtotheclosedpositiontosecurethePCIcard.
Figure23.InstallingaPCIcard
8.ReinstallthescrewtosecurethePCIcardlatchinplace.
9.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Replacingthebattery
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Yourcomputerhasaspecialtypeofmemorythatmaintainsthedate,time,andsettingsforbuilt-infeatures,
suchasparallel-portassignments(conguration).Abatterykeepsthisinformationactivewhenyouturn
offthecomputer.
Thebatterynormallyrequiresnochargingormaintenancethroughoutitslife;however,nobatterylasts
forever.Ifthebatteryfails,thedate,time,andcongurationinformation(includingpasswords)arelost.An
errormessageisdisplayedwhenyouturnonthecomputer.
Refertothe“Lithiumcoincellbatterynotice”intheSafety,Warranty,andSetupGuideforinformationabout
replacinganddisposingofthebattery.
Toreplacethebattery,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Locatethebattery.See“Locatingpartsonthesystemboard”onpage66.
Chapter8.ReplacingFRUs85
4.Removetheoldbattery.
Figure24.Removingtheoldbattery
5.Installanewbattery.
Figure25.Installinganewbattery
6.Reinstallthecomputercoverandconnectthecables.See“Completingthepartsreplacement”on
page103.
Note:Whenthecomputeristurnedonforthersttimeafterreplacingthebattery,anerrormessage
mightbedisplayed.Thisisnormalafterreplacingthebattery.
7.Turnonthecomputerandallattacheddevices.
8.UsetheSetupUtilityprogramtosetthedate,time,andanypasswords.SeeChapter5“UsingtheSetup
Utilityprogram”onpage49.
9.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Installingorreplacingamemorymodule
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoinstallorreplaceamemorymodule.
YourcomputerhastwoslotsforinstallingorreplacingDDR3UDIMMsthatprovideuptoamaximumof
8GBsystemmemory.Wheninstallingorreplacingamemorymodule,use1GB,2GB,or4GBDDR3
UDIMMsinanycombinationuptoamaximumof8GB.
Toinstallorreplaceamemorymodule,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Laythecomputeronitssideforeasieraccesstothesystemboard.
4.Locatethememoryslots.See“Locatingpartsonthesystemboard”onpage66.
86LenovoM4350HardwareMaintenanceManual
5.Removeanypartsthatmightpreventyouraccesstothememoryslots.Dependingonyourcomputer
model,youmightneedtoremovethePCIExpressx16graphicscardforeasieraccesstothememory
slots.See“InstallingorreplacingaPCIcard”onpage82.
6.Dependingonwhetheryouareinstallingorreplacingamemorymodule,dooneofthefollowing:
•Ifyouarereplacinganoldmemorymodule,opentheretainingclipsandgentlypullthememory
moduleoutofthememoryslot.
Figure26.Removingamemorymodule
•Ifyouareinstallingamemorymodule,opentheretainingclipsofthememoryslotintowhichyou
wanttoinstallthememorymodule.
Figure27.Openingtheretainingclips
Chapter8.ReplacingFRUs87
7.Positionthenewmemorymoduleoverthememoryslot.Makesurethatthenotch1onthememory
modulealignscorrectlywiththeslotkey2onthesystemboard.Pushthememorymodulestraight
downintotheslotuntiltheretainingclipsclose.
Figure28.Installingamemorymodule
8.ReinstallthePCIExpressx16graphicscardifyouhaveremovedit.
9.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Replacingtheheatsinkandfanassembly
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoreplacetheheatsinkandfanassembly.
CAUTION:
Theheatsinkandfanassemblymightbeveryhot.Turnoffthecomputerandwaitthreetove
minutestoletthecomputercoolbeforeremovingthecomputercover.
Toreplacetheheatsinkandfanassembly,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Laythecomputeronitssideforeasieraccesstothesystemboard.
4.Locatetheheatsinkandfanassembly.See“LocatingmajorFRUs”onpage63.
5.Disconnecttheheatsinkandfanassemblycablefromthemicroprocessorfanconnectoronthesystem
board.See“Locatingpartsonthesystemboard”onpage66.
88LenovoM4350HardwareMaintenanceManual
6.Followthissequencetoremovethefourscrewsthatsecuretheheatsinkandfanassemblytothe
systemboard:
a.Partiallyremovescrew1,thenfullyremovescrew2,andthenfullyremovescrew1.
b.Partiallyremovescrew3,thenfullyremovescrew4,andthenfullyremovescrew3.
Note:Carefullyremovethefourscrewsfromthesystemboardtoavoidanypossibledamagetothe
systemboard.Thefourscrewscannotberemovedfromtheheatsinkandfanassembly.
Figure29.Removingtheheatsinkandfanassembly
7.Liftthefailingheatsinkandfanassemblyoffthesystemboard.
Notes:
a.Youmighthavetogentlytwisttheheatsinkandfanassemblytofreeitfromthemicroprocessor.
b.Whenhandlingtheheatsinkandfanassembly,donottouchthethermalgreaseonthebottom
oftheheatsinkandfanassembly.
8.Placethenewheatsinkandfanassemblyonthesystemboardsothatthefourscrewsarealignedwith
thecorrespondingholesinthesystemboard.
Note:Positionthenewheatsinkandfanassemblysothattheheatsinkandfanassemblycableis
towardthemicroprocessorfanconnectoronthesystemboard.
9.Followthefollowingsequencetoinstallthefourscrewstosecurethenewheatsinkandfanassembly.
Donotover-tightenthescrews.
a.Partiallytightenscrew1,thenfullytightenscrew2,andthenfullytightenscrew1.
b.Partiallytightenscrew3,thenfullytightenscrew4,andthenfullytightenscrew3.
10.Connectthenewheatsinkandfanassemblycabletothemicroprocessorfanconnectoronthesystem
board.See“Locatingpartsonthesystemboard”onpage66.
11.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Chapter8.ReplacingFRUs89
Replacingthemicroprocessor
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoreplacethemicroprocessor.
CAUTION:
Theheatsinkandmicroprocessormightbeveryhot.Turnoffthecomputerandwaitthreetove
minutestoletthecomputercoolbeforeremovingthecomputercover.
Toreplacethemicroprocessor,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Laythecomputeronitssideforeasieraccesstothesystemboard.
4.Removetheheatsinkandfanassembly.See“Replacingtheheatsinkandfanassembly”onpage88.
Note:Placetheheatsinkandfanassemblyonitssidesothatthethermalgreaseonthebottomofit
doesnotgetincontactwithanything.
5.Liftthesmallhandle1andopentheretainer2toaccessthemicroprocessor3.
Figure30.Accessingthemicroprocessor
6.Liftthemicroprocessorstraightupandoutofthemicroprocessorsocket.
90LenovoM4350HardwareMaintenanceManual
Figure31.Removingthemicroprocessor
Notes:
a.Yourmicroprocessorandsocketmightlookdifferentfromtheoneillustrated.
b.Notetheorientationofthemicroprocessorinthesocket.Youcaneitherlookforthesmalltriangle1
ononecornerofthemicroprocessorornotetheorientationofthenotches2onthemicroprocessor.
Thisisimportantwheninstallingthenewmicroprocessoronthesystemboard.
c.Touchonlytheedgesofthemicroprocessor.Donottouchthegoldcontactsonthebottom.
d.Donotdropanythingontothemicroprocessorsocketwhileitisexposed.Thesocketpinsmustbe
keptascleanaspossible.
7.Makesurethatthesmallhandleisintheraisedpositionandthemicroprocessorretainerisfullyopen.
8.Removetheprotectivecoverthatprotectsthegoldcontactsofthenewmicroprocessor.
9.Holdthenewmicroprocessorbyitssidesandalignthesmalltriangleononecornerofthenew
microprocessorwiththecorrespondingsmalltriangleononecornerofthemicroprocessorsocket.
Chapter8.ReplacingFRUs91
10.Lowerthenewmicroprocessorstraightdownintothemicroprocessorsocketonthesystemboard.
Figure32.Installingthemicroprocessor
11.Closethemicroprocessorretainerandlockitintopositionwiththesmallhandletosecurethenew
microprocessorinthesocket.
12.Reinstalltheheatsinkandfanassembly.See“Replacingtheheatsinkandfanassembly”onpage88.
13.Reconnectallcablesthatweredisconnectedfromthesystemboard.
14.Tocompletethereplacement,goto“Completingthepartsreplacement”onpage103.
Replacingthesystemboard
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
Thissectionprovidesinstructionsonhowtoreplacethesystemboard.
CAUTION:
Theheatsinkandmicroprocessormightbeveryhot.Turnoffthecomputerandwaitthreetove
minutestoletthecomputercoolbeforeremovingthecomputercover.
Toreplacethesystemboard,dothefollowing:
1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect
allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Laythecomputeronitssideforeasieraccesstothesystemboard.
4.RemoveallmemorymodulesandPCIcardsthatarecurrentlyinstalled.See“Installingorreplacinga
memorymodule”onpage86and“InstallingorreplacingaPCIcard”onpage82.
92LenovoM4350HardwareMaintenanceManual
5.Carefullytakenoteofthelocationsofallcableconnectionsonthesystemboardanddisconnectall
thecables.See“Locatingpartsonthesystemboard”onpage66.
6.Removetheheatsinkandfanassemblyfromthefailingsystemboard.See“Replacingtheheatsinkand
fanassembly”onpage88.
7.Removethesixscrewsthatsecurethesystemboard.
Figure33.Removingthesixscrewsthatsecurethesystemboard
8.Carefullyslidethesystemboardsothatitcanbereleasedfromthemountingstudsthatsecurethe
systemboardinplace.
9.Liftthesystemboardoutofthechassis.
10.Removethemicroprocessorfromthefailingsystemboardandinstallitonthenewsystemboard.
See“Replacingthemicroprocessor”onpage90.
11.Installthenewsystemboardintothechassisbyaligningthesixmountingstudsinthechassiswiththe
correspondingholesinthenewsystemboard.Carefullyslidethenewsystemboardintothechassisuntil
itissecuredinplacebythemountingstuds.Then,installthesixscrewstosecurethesystemboard.
12.Installtheheatsinkandfanassemblyandconnecttheheatsinkandfanassemblycabletothenew
systemboard.See“Replacingtheheatsinkandfanassembly”onpage88.
13.InstallallmemorymodulesandPCIcardsremovedfromthefailingsystemboardonthenewsystem
board.See“Installingorreplacingamemorymodule”onpage86and“InstallingorreplacingaPCI
card”onpage82.
14.Reconnectallremainingcablestothesystemboard.See“Locatingpartsonthesystemboard”
onpage66.
15.Tocompletethereplacement,goto“Completingthepartsreplacement”onpage103.
Chapter8.ReplacingFRUs93
Thefailingsystemboardmustbereturnedwithamicroprocessorsocketcovertoprotectthepinsduring
shippingandhandling.
Toinstallthemicroprocessorsocketcover,dothefollowing:
1.Releasetheleversecuringthemicroprocessorretainerandopentheretainertoaccessthe
microprocessor.
2.Graspthemicroprocessoronthesidesandliftitstraightupandoutofthesocket.Donottouchthe
contactsonthemicroprocessorsocket.
3.Lowerthemicroprocessorretainer,andthenlowerthelevertosecuretheretainer.Makesurethe
leverislockedintoposition.
4.Notetheorientationofthesocketcover,andinstallonesideofthesocketcoverintothemicroprocessor
socket.
Figure34.Installingonesideofthesocketcoverintothemicroprocessorsocket
Note:Yourmicroprocessorsocketandcovermightlookslightlydifferentfromtheillustration.
5.Carefullypresstheothersideofthesocketcoverdownwarduntilthesocketcoversnapsintoposition.
6.Carefullycheckthefourcornersofthesocketcovertomakesurethatthecoverissecuredinthe
microprocessorsocket.
7.Followanyadditionalinstructionsincludedwiththereplacementpartyoureceived.
ReplacingtheWiFiunits
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
ThissectionprovidesinstructionsonhowtoreplacetheWiFiunits.TheWiFiunitsincludeaWiFiadapter
card,aWiFicardmodule,andarearWiFiantennacable.
ReplacingtheWiFiunitsinvolvesthefollowingoperations:
•“RemovingtheWiFiadaptercard”onpage94
•“RemovingtheWiFicardmodule”onpage96
•“InstallingtheWiFiunits”onpage97
RemovingtheWiFiadaptercard
ToremoveaWiFiadaptercard,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
94LenovoM4350HardwareMaintenanceManual
3.IfyourcomputercomeswithaWiFicardmodulethatsupportstheBluetoothfunction,disconnect
theBluetoothcablefromtheWiFiadaptercard.
Figure35.DisconnectingtheBluetoothcable
Note:TheBluetoothcableconnectstheBluetoothconnectorontheWiFiadaptercardtothefrontUSB
connectoronthesystemboardtosupporttheBluetoothfunction.
4.Attherearofthecomputer,removethescrewthatsecuresthePCIcardlatch.
Chapter8.ReplacingFRUs95
5.GrasptheWiFiadaptercardthatiscurrentlyinstalledandgentlypullitoutoftheslot.
Figure36.RemovingtheWiFiadaptercard
Note:Thecardtstightlyintothecardslot.Ifnecessary,alternatemovingeachsideofthecarda
smallamountuntilitisremovedfromthecardslot.
RemovingtheWiFicardmodule
ToremovetheWiFicardmodule,dothefollowing:
1.RemovetheWiFiadaptercardfromthecomputer,andthendisconnectthefrontandrearWiFiantenna
cablesfromtheWiFicardmodule.
Figure37.RemovingtheWiFiantennacables
96LenovoM4350HardwareMaintenanceManual
2.RemovethetwoscrewsthatsecuretheWiFicardmoduletotheWiFiadaptercard.
Figure38.RemovingthescrewsthatsecuretheWiFicardmodule
3.PulltheWiFicardmoduleoutoftheminiPCIExpressslottoremoveitfromtheWiFiadaptercard.
Figure39.RemovingtheWiFicardmodule
InstallingtheWiFiunits
ToinstalltheWiFiunits,dothefollowing:
Chapter8.ReplacingFRUs97
1.InserttheWiFicardmoduleintotheminiPCIExpressslot,andtheninstallthetwoscrewstosecure
theWiFicardmoduletotheWiFiadaptercard.
Figure40.InstallingtheWiFicardmodule
98LenovoM4350HardwareMaintenanceManual
2.ConnectthefrontantennacableandrearantennacabletotheWiFicardmodule.
Figure41.InstallingtheWiFiantennacables
3.InstalltheWiFiadaptercardintothePCIExpressx1slotonthesystemboard.See“Locatingpartson
thesystemboard”onpage66.
4.IftheinstalledWiFicardmodulesupportstheBluetoothfunction,useaBluetoothcabletoconnectthe
BluetoothconnectorontheWiFiadaptercardtothefrontUSBconnectoronthesystemboard.
5.PivotthecardlatchtotheclosedpositiontosecuretheWiFiadaptercard.
Figure42.InstallingtheWiFiadaptercard
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
Chapter8.ReplacingFRUs99
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
InstallingorremovingtherearWiFiantenna
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
ThissectionprovidesinstructionsonhowtoinstallorremovetherearWiFiantenna.
InstallingtherearWiFiantenna
ToinstalltherearWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.InstalltherearWiFiantennatotherearWiFiantennacableconnectorattachedontherearofthe
computer.
3.Adjusttheangleoftherearantennatolowertheriskofbreakingtheantennabyaccident.
Figure43.InstallingtherearWiFiantenna
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
RemovingtherearWiFiantenna
ToremovetherearWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.StraightentherearWiFiantennasothatitcanbemoreeasilytwisted.
100LenovoM4350HardwareMaintenanceManual
3.HoldthethickerendoftherearWiFiantennaandunscrewtheWiFiantennafromtherearofthe
computer.
Figure44.RemovingtherearWiFiantenna
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
InstallingorremovingthefrontWiFiantenna
Attention:
DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safety
information”onpage1.
ThissectionprovidesinstructionsonhowtoinstallorremovethefrontWiFiantenna.
InstallingthefrontWiFiantenna
ToinstallthefrontWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage70.
4.Peeloffthepaperthatprotectsthestickersonthefrontantenna.
Chapter8.ReplacingFRUs101
Figure45.Peelingoffthepaperthatprotectsthestickers
5.Stickthefrontantennatothefrontpanelasshown.Theninsertthefrontantennacablethroughthe
holeinthefrontpanel.
Figure46.InstallingthefrontWiFiantenna
6.ConnectthefrontantennacabletotheWiFicardmodule.
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
102LenovoM4350HardwareMaintenanceManual
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
RemovingthefrontWiFiantenna
ToremovethefrontWiFiantenna,dothefollowing:
1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.Removethefrontbezel.See“Removingandreinstallingthefrontbezel”onpage70.
4.DisconnectthefrontantennacablefromtheWiFicardmodule.
5.Removethefrontantennaandcablefromthefrontofthecomputer.
Figure47.RemovingthefrontWiFiantenna
Whattodonext:
•Toworkwithanotherpieceofhardware,gototheappropriatesection.
•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.
Completingthepartsreplacement
Aftercompletingtheinstallationorreplacementforallparts,youneedtoreinstallthecomputercoverand
reconnectcables.Dependingonthepartsyouinstalledorreplaced,youmightneedtoconrmtheupdated
informationintheSetupUtilityprogram.RefertoChapter5“UsingtheSetupUtilityprogram”onpage49.
Toreinstallthecomputercoverandreconnectcablestoyourcomputer,dothefollowing:
1.Makesurethatallcomponentshavebeenreassembledcorrectlyandthatnotoolsorloosescrews
areleftinsideyourcomputer.See“LocatingmajorFRUs”onpage63forthelocationsofvarious
componentsinyourcomputer.
2.Makesurethatthecablesareroutedcorrectly.Keepcablesclearofthehingesandsidesofthe
computerchassistoavoidinterferencewithclosingthecomputercover.
Chapter8.ReplacingFRUs103
3.Ifyouhaveremovedthefrontbezel,reinstallit.See“Removingandreinstallingthefrontbezel”on
page70.
4.Positionthecomputercoveronthechassissothattherailguidesonthebottomofthecomputer
coverengagetherailsonthechassis.Then,pushthecovertothefrontofthecomputeruntilitsnaps
intoposition.
Figure48.Reinstallingthecomputercover
5.Ifthereisapadlockavailable,lockthecomputercover.
6.Ifthereisanintegratedcablelockavailable,lockthecomputer.
7.Reconnecttheexternalcablesandpowercordstothecomputer.See“Locatingconnectorsonthe
rearofyourcomputer”onpage62.
8.Toupdateyourconguration,refertoChapter5“UsingtheSetupUtilityprogram”onpage49.
Note:Inmostareasoftheworld,LenovorequiresthereturnofthedefectiveCustomerReplaceableUnit
(CRU).InformationaboutthiswillcomewiththeCRUorwillcomeafewdaysaftertheCRUarrives.
104LenovoM4350HardwareMaintenanceManual
Chapter9.Additionalserviceinformation
Thischapterprovidesadditionalinformationthattheservicerepresentativemightndhelpful.
Securityfeatures
Securityfeaturesinthissectionincludethefollowing:
•Passwords
•VitalProductData
Hardware-controlledpasswords
UsetheSetupUtilityprogramtosetthehardwarecontrolledpasswords.Formoreinformationabout
passwords,see“Usingpasswords”onpage49.
Operatingsystempassword
Note:ThissectionappliesonlytocomputermodelsthathaveanoperatingsystempreinstalledfromLenovo.
Anoperatingsystempasswordisverysimilartoapower-onpasswordanddeniesaccesstothecomputerby
anunauthorizeduserwhenthepasswordisactivated.Thecomputerisunusableuntilthecorrectpassword
isenteredandrecognizedbythecomputer.
VitalProductData
EachcomputerhasauniqueVitalProductData(VPD)codestoredinthenonvolatilememoryonthesystem
board.Afteryoureplacethesystemboard,theVPDmustbeupdated.ToupdatetheVPD,see“Flash
updateprocedures”onpage105.
BIOSlevels
AnincorrectlevelofBIOScancausefalseerrorsandunnecessaryFRUreplacement.Usethefollowing
informationtodeterminethecurrentlevelofBIOSinstalledinthecomputer,thelatestBIOSavailableforthe
computer,andwheretoobtainthelatestlevelofBIOS.
•TodeterminethecurrentLevelofBIOS:
–StarttheSetupUtility.
–SelectStandardCMOSFeatures.
•SourcesforobtainingthelatestlevelBIOSavailable
1.Lenovosupportwebsite:http://www.lenovo.com/support/
2.LenovoCustomerSupportCenter
3.Levels1and2Support
Toupdate(ash)theBIOS,see“Flashupdateprocedures”onpage105.
Note:BIOSsettingsvarybyoperatingsystem.ChangetheBIOSsettingsbeforeinstallinganewoperating
system.See“ChangingtheBIOSsettingsbeforeinstallinganewoperatingsystem”onpage53.
Flashupdateprocedures
Thissectiondetailshowtoash(update)theBIOS.
©CopyrightLenovo2013105
Updating(ashing)theBIOSfromadisc
Thissectionprovidesinstructionsonhowtoupdate(ash)theBIOSfromadiscontheWindows8(64-bit)
operatingsystemandonotheroperatingsystems.
Note:Youcandownloadaself-startingbootablediscimage(knownasanISOimage)withthesystem
programupdatestocreateasystem-program-updatedisc.Gotohttp://www.lenovo.com/support.
Toupdate(ash)theBIOSfromadiscontheWindows8(64-bit)operatingsystem,dothefollowing:
1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage49.
2.FromtheSetupUtilityprogrammainmenu,selectExit➙OSOptimizedDefault➙Disabled.
3.SelectYesinthewindowdisplayedandpressEntertoconrmyourselection.
4.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage53.
5.RepeatedlypressandreleaseF12whenturningonthecomputer.WhentheStartupDeviceMenu
windowopens,releaseF12.
6.FromtheStartupDeviceMenuwindow,selectthedesiredopticaldriveasthestartupdevice.Then,
insertthediscintothisopticaldriveandpressEnter.Theupdatebegins.
7.Whenpromptedtochangetheserialnumber,itissuggestedthatyoudonotmakethischangeby
pressingN.However,ifyoudowanttochangetheserialnumber,pressY,andthentypeintheserial
numberandpressEnter.
8.Whenpromptedtochangethemachinetypeandmodel,itissuggestedthatyoudonotmakethis
changebypressingN.However,ifyoudowanttochangethemachinetypeandmodel,pressY,and
thentypeinthemachinetypeandmodelandpressEnter.
9.Followtheinstructionsonthescreentocompletetheupdate.Aftertheupdateiscompleted,removethe
discfromtheopticaldrive.
10.RestartyourcomputerandstarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”
onpage49.
11.FromtheSetupUtilityprogrammainmenu,selectExit➙OSOptimizedDefault➙Enabled.
12.SelectYesinthewindowdisplayedandpressEntertoconrmyourselection.
13.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage53.
Toupdate(ash)theBIOSfromadisconotheroperatingsystems,dothefollowing:
1.Turnoffyourcomputer.
2.RepeatedlypressandreleaseF12whenturningonthecomputer.WhentheStartupDeviceMenu
windowopens,releaseF12.
3.FromtheStartupDeviceMenuwindow,selectthedesiredopticaldriveasthestartupdevice.Then,
insertthediscintothisopticaldriveandpressEnter.Theupdatebegins.
4.Whenpromptedtochangetheserialnumber,itissuggestedthatyoudonotmakethischangeby
pressingN.However,ifyoudowanttochangetheserialnumber,pressY,andthentypeintheserial
numberandpressEnter.
5.Whenpromptedtochangethemachinetypeandmodel,itissuggestedthatyoudonotmakethis
changebypressingN.However,ifyoudowanttochangethemachinetypeandmodel,pressY,and
thentypeinthemachinetypeandmodelandpressEnter.
6.Followtheinstructionsonthescreentocompletetheupdate.Aftertheupdateiscompleted,removethe
discfromtheopticaldrive.
106LenovoM4350HardwareMaintenanceManual
Updating(ashing)theBIOSfromyouroperatingsystem
Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject
tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.
Toupdate(ash)theBIOSfromyouroperatingsystem,dothefollowing:
1.Gotohttp://www.lenovo.com/support.
2.Dothefollowingtolocatethedownloadablelesforyourmachinetype:
a.ClickDownload&Drivers.
b.Intheleftpane,clickDownloadsanddrivers.
c.FromtheBranddrop-downlistbox,selectDesktops.
d.FromtheFamilydrop-downlistbox,selectthefamilyname.
e.ClickContinue.
f.FromtheReneresultsdrop-downlistbox,selectBIOS.
g.ClicktheBIOSupdatelink.
3.ClicktheTXTlethatcontainstheinstructionsforupdating(ashing)theBIOSfromyouroperating
system.
4.Printtheseinstructions.Thisisveryimportantbecausetheseinstructionswillnotbedisplayedon
thescreenafterthedownloadbegins.
5.Followtheprintedinstructionstodownload,extract,andinstalltheupdate.
RecoveringfromaPOSTandBIOSupdatefailure
IfthepowertoyourcomputerisinterruptedwhilethePOSTandBIOSisbeingupdated,yourcomputer
mightnotrestartcorrectly.Ifthishappens,performthefollowingproceduretorecoverfromthePOSTand
BIOSupdatefailure.ThisprocedureiscommonlycalledBoot-blockRecovery.
1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect
allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.
2.Removethecomputercover.See“Removingthecomputercover”onpage69.
3.LocatetheClearCMOS/Recoveryjumperonthesystemboard.See“Locatingpartsonthesystem
board”onpage66.
4.RemoveanypartsanddisconnectanycablesthatmightpreventyouraccesstotheClearCMOS
/Recoveryjumper.
5.Movethejumperfromthestandardposition(pin1andpin2)tothemaintenanceposition(pin2and
pin3).
6.Reinstallanypartsandreconnectanycablesthathavebeenremovedordisconnected.
7.Reinstallthecomputercoverandreconnectthepowercordsforthecomputerandmonitor.See
“Completingthepartsreplacement”onpage103.
8.TurnonthecomputerandtheninsertthePOSTandBIOSupdate(ashupdate)discintotheoptical
drive.Waitafewminutes.Then,therecoverysessionbegins.Therecoverysessionwilltaketwoto
threeminutes.Duringthistime,awarningmessagewillbedisplayedandnoactionisneededfromyou.
9.Aftertherecoverysessioniscompleted,therewillbenovideo,andyourcomputerwillautomatically
turnoff.
10.Repeatstep1throughstep4.
11.Movethejumperbacktothestandardposition(pin1andpin2).
12.Reinstallanypartsandreconnectanycablesthathavebeenremovedordisconnected.
13.Reinstallthecomputercoverandreconnectpowercordsandallotherexternalcables.See“Completing
thepartsreplacement”onpage103.
Chapter9.Additionalserviceinformation107
14.Turnonthecomputertorestarttheoperatingsystem.
Powermanagement
Powermanagementreducesthepowerconsumptionofcertaincomponentsofthecomputersuchasthe
systempowersupply,processor,harddiskdrives,andsomemonitors.
AdvancedCongurationandPowerInterface(ACPI)BIOS
BeinganACPIBIOSsystem,theoperatingsystemisallowedtocontrolthepowermanagementfeatures
ofthecomputerandthesettingforAdvancedPowerManagement(APM)BIOSmodeisignored.Not
alloperatingsystemssupportACPIBIOSmode.
AutomaticPower-onfeatures
TheAutomaticPower-OnfeatureswithinthePowerManagementmenuallowyoutoenableanddisable
featuresthatturnonthecomputerautomatically.
•WakeUponAlarm:Youcanspecifyadateandtimeatwhichthecomputerwillbeturnedon
automatically.Thiscanbeeitherasingleeventoradailyevent.
•WakeonLAN:Ifthecomputerhasaproperlyconguredtoken-ringorEthernetLANadaptercardthatis
WakeonLAN-enabledandthereisremotenetworkmanagementsoftware,youcanusetheWakeonLAN
feature.WhenyousetWakeonLANtoEnabled,thecomputerwillturnonwhenitreceivesaspecic
signalfromanothercomputeronthelocalareanetwork(LAN).
ToenabletheWakeonLANfunctionortheWakeUponAlarmfunctionontheWindows8operatingsystem,
dothefollowing:
1.OpenControlPanel.
2.ClickHardwareandSound➙PowerOptions.
3.Intheleftpanel,clickChoosewhatthepowerbuttonsdo.
4.IntheShutdownsettingsection,clearTurnonfaststartup.
Note:Ifthesettingsareunavailable,clickChangesettingsthatarecurrentlyunavailable.
5.ClickSavechanges.
108LenovoM4350HardwareMaintenanceManual
AppendixA.Notices
Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult
yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour
area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat
Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice
thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's
responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.
Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis
document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Youcansend
licenseinquiries,inwriting,to:
Lenovo(UnitedStates),Inc.
1009ThinkPlace-BuildingOne
Morrisville,NC27560
U.S.A.
Attention:LenovoDirectorofLicensing
LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS
ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT,
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow
disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply
toyou.
Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically
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110LenovoM4350HardwareMaintenanceManual
Index
A
Administrator,password50
audioline-inconnector62
audioline-outconnector62
B
basictroubleshooting31
battery,replacing85
BIOSsettings,changing53
Boot-blockRecovery107
C
changing
password50
startupdevicesequence52
CMOS,clearing51
computercover
removing69
computercover,reinstalling103
connector62
connectors
rear62
connectors,controls,indicators
front61
considerations,passwords50
CRU
completingtheinstallation103
D
deletingapassword50
Description62
devices,handlingstatic-sensitive69
diagnostics,troubleshooting31
drives
bays67
specications67
E
environment,operating27
Ethernetconnector63
exiting,SetupUtility53
F
failure,recoveringfromaPOSTandBIOSupdate107
ashingtheBIOS106
front
connectors,controls,indicators61
frontaudioandUSBassembly,replacing76
frontbezel
frontbezel,removing70
frontbezel,reinstalling70
frontWiFiantenna,installing,removing101
FRUpartnumbers61
FRUs,replacing69
H
harddiskdrive,replacing72
heatsinkandfanassembly,replacing88
I
IdentifyingFRUs63
installing
operatingsystem53
installingoptions
memorymodule86
PCIcard82
L
LenovoSolutionCenter47
locatingFRUs63
lookinguppartnumbers61
M
memorymodule
installing,replacing86
systemboard86
Microphoneconnector63
microprocessor
replacing90
O
opticaldrive,replacing77
P
partnumbers61
partsreplacement,completing103
password
Administrator50
considerations50
Power-OnPassword50
setting,changing,deleting50
passwords
erasing51
lostorforgotten51
passwords,using49
PCIcard82
installing,replacing82
©CopyrightLenovo2013111
slots82
powersupplyassembly,replacing79
Power-On,Password50
R
rearconnectors62
rearWiFiantenna,installing,removing100
recovering
fromaPOSTandBIOSupdatefailure107
recovery
Boot-blockRecovery107
removingcomputercover69
replacing
battery85
harddiskdrive72
heatsinkandfanassembly88
microprocessor90
S
security
enablingordisabling51
selecting
startupdevice51
temporarystartupdevice52
serialport63
setting
password50
settings
changing49
viewing49
SetupUtility49
SetupUtilityprogram,starting49
SetupUtility,exiting53
specications27
startingtheSetupUtilityprogram49
startupdevice51
sequence,changing52
temporary,selecting52
static-sensitivedevices,handling69
supportwebsite
support28
support,website28
systemboard
connectors66
locatingparts66
locations66
memorymodule86
systemfan,replacing81
T
temporarystartupdevice52
theBIOS,updating(ashing)106–107
thermalsensor,replacing74
troubleshooting,basic31
troubleshooting,diagnostics31
U
updating
(ashing)theBIOS106
updating(ashing)theBIOS107
USBconnector63
using
passwords49
SetupUtility49
V
VGAmonitorconnector63
viewingandchangingsettings49
W
WiFiunits,WiFiadaptercard,WiFicardmodule,WiFi
antennacable,replacing94
112LenovoM4350HardwareMaintenanceManual

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