Lenovo Tablet 10 Hardware Maintenance Manual (English) (HMM) Hmm En
2018-03-28
User Manual: Lenovo (English) Hardware Maintenance Manual (HMM) - Lenovo Tablet 10 Lenovo Tablet 10 Lenovo Tablet 10
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Lenovo Tablet 10 Hardware Maintenance Manual Note: Before using this information and the product it supports, be sure to read the general information under Appendix A “Notices” on page 69. First Edition (February 2018) © Copyright Lenovo 2018. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS35F-05925. Contents About this manual . . . . . . . . . . . . iii Chapter 1. Safety information . . . . . . 1 General safety . . . . . . . . . . . . . . Electrical safety . . . . . . . . . . . . . . Safety inspection guide . . . . . . . . . . . Handling devices that are sensitive to electrostatic discharge . . . . . . . . . . . . . . . . Grounding requirements . . . . . . . . . . Safety notices (multilingual translations) . . . . . . 1 . . 1 . . 3 . . 3 . . 4 . . 4 Chapter 2. Important service information . . . . . . . . . . . . . . . 21 Strategy for replacing FRUs . . . . . . . . . Important notice for replacing a system board . . . . . . . . . . . . . . . . How to use error message . . . . . . . . Strategy for replacing FRUs for CTO, special bid model, and standard models. . . . . . . . . Product definition . . . . . . . . . . . FRU identification . . . . . . . . . . . . 21 . . 21 22 . . . 22 22 22 Chapter 3. General checkout . . . . . 25 What to do first . . . . . . . . . . . . Checkout guide . . . . . . . . . . . . Lenovo Companion or Lenovo Vantage . Quick test programs . . . . . . . . UEFI diagnostic program . . . . . . Bootable diagnostic programs . . . . Power system checkout . . . . . . . . Checking the built-in battery . . . . . Checking the operational charging . . Checking the ac power adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 26 26 26 27 27 28 28 29 29 Chapter 4. Related service information . . . . . . . . . . . . . . . 31 Windows recovery apps . . . . . . . . . . Resetting your computer . . . . . . . . Recovering your operating system if Windows 10 fails to start . . . . . . . . . . . . Creating and using a recovery USB drive . . Lenovo factory recovery USB key . . . . . . . Using passwords . . . . . . . . . . . . . Symptom-to-FRU index . . . . . . . . . . Error codes. . . . . . . . . . . . . . Beep errors. . . . . . . . . . . . . . Intermittent problems . . . . . . . . . . Undetermined problems . . . . . . . . © Copyright Lenovo 2018 . . 31 31 . . . . . . . . . 31 31 32 33 33 34 35 36 36 Chapter 5. Locations . . . . . . . . . 39 Connectors and indicators . . Locating FRUs and CRUs . . . Major FRUs . . . . . . Other parts . . . . . . . Connector and cable guide Looking up FRU information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 41 42 43 43 45 Chapter 6. FRU replacement notices . . . . . . . . . . . . . . . . . 47 Screw notices . . . . . . . . . . . . . . . Retaining serial numbers . . . . . . . . . . . 47 48 Chapter 7. Removing or replacing a FRU. . . . . . . . . . . . . . . . . . . 49 General guidelines. . . . . . . . . . . . . Before servicing the computer . . . . . . . . Disabling the built-in battery . . . . . . . Removing the Integrated Active Pen . . . . Removing the Nano-SIM-card and microSD card tray, nano-SIM-card, and microSD card . . . . . . . . . . . . . . . . 1010 Back cover assembly . . . . . . . . . 1020 Built-in battery . . . . . . . . . . . . 1030 Wireless-LAN module . . . . . . . . . 1040 Wireless-WAN card . . . . . . . . . . 1050 Speaker assembly . . . . . . . . . . 1060 POGO cable . . . . . . . . . . . . . 1070 LCD FPC . . . . . . . . . . . . . . 1080 NFC board, NFC-board cable, and NFC antenna assembly . . . . . . . . . . . . . 1090 Camera module and camera cable . . . . 1100 Thermal module . . . . . . . . . . . 1110 System board . . . . . . . . . . . . 1120 Fingerprint reader and cable . . . . . . 1130 USB-C connector bracket . . . . . . . 1140 Pen board and cable . . . . . . . . . 1150 LCD panel with antenna kit . . . . . . . 1160 Magnets . . . . . . . . . . . . . . . . . . 49 50 50 50 . . . . . . . . 50 51 52 53 54 55 56 57 . . . . . . . . . 57 59 60 61 63 65 66 67 68 Appendix A. Notices . . . . . . . . . . 69 Electronic emission notices . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . 70 70 Appendix B. Abbreviation and acronym table . . . . . . . . . . . . . 71 i ii Lenovo Tablet 10 Hardware Maintenance Manual About this manual This manual contains service and reference information for the following products. Machine Machine type (MT) Lenovo Tablet 10 20L3 and 20L4 Important: • This manual is intended only for trained service technicians who are familiar with the products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. • Before servicing a product, be sure to read all the information under Chapter 1 “Safety information” on page 1 and Chapter 2 “Important service information” on page 21. © Copyright Lenovo 2018 iii iv Lenovo Tablet 10 Hardware Maintenance Manual Chapter 1. Safety information This chapter presents following safety information that you should be familiar with before you service a computer. • “General safety” on page 1 • “Electrical safety” on page 1 • “Safety inspection guide” on page 3 • “Handling devices that are sensitive to electrostatic discharge” on page 3 • “Grounding requirements” on page 4 • “Safety notices (multilingual translations)” on page 4 General safety Follow these rules to ensure general safety: • Observe good housekeeping in the area of the machines during and after maintenance. • When lifting any heavy object: 1. Make sure that you can stand safely without slipping. 2. Distribute the weight of the object equally between your feet. 3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift. 4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you think is too heavy for you. • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, make sure that other service technicians and the customer's personnel are not in a hazardous position. • Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. • Keep your toolcase away from walk areas so that other people will not trip over it. • Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it. • Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8 centimeters (3 inches) from the end. • Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing. Attention: Metal objects are good electrical conductors. • Wear safety glasses when you are working in conditions that might be hazardous to your eyes. The conditions include hammering, drilling, soldering, cutting wire, attaching springs, using solvents, and so on. • After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. • Reinstall other parts that you have removed. Electrical safety Observe the following rules when working on electrical equipment. © Copyright Lenovo 2018 1 Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or disconnect the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. • Disconnect all power before: – Performing a mechanical inspection – Working near power supplies – Removing or installing main units • Before you start to work on the machine, disconnect the power cord. If you cannot unplug it, power off the wall box that supplies power to the machine, and lock the wall box in the off position. • If you work on a machine that has exposed electrical circuits, observe the following precautions: – Ensure that another person, familiar with the power-off controls, is near you. Attention: Another person must be there to switch off the power, if necessary. – Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back. Attention: An electrical shock can occur only when there is a complete circuit. By observing the above rule, you may prevent a current from passing through your body. – When using testers, set the controls correctly and use the approved probe leads and accessories for that tester. – Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames. Observe the special safety precautions when you work with very high voltages; Instructions for these precautions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. • Regularly inspect and maintain your electrical hand tools for safe operational condition. • Do not use worn or broken tools and testers. • Never assume that power has been disconnected from a circuit. First, check that it has been powered off. • Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Motor generators – Similar units to listed above This practice ensures correct grounding of the units. • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. 2 Lenovo Tablet 10 Hardware Maintenance Manual Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service technicians from injury. This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-Lenovo features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. Consider these conditions and the safety hazards they present: • Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) • Explosive hazards, such as a damaged CRT face or a bulging capacitor • Mechanical hazards, such as loose or missing hardware To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning of every service task. Begin the checks with the power off and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Turn off the computer. 3. Disable the built-in battery. For the instruction on how to disable the built-in battery, see “Disabling the built-in battery” on page 50. 4. Disconnect the power cord. 5. Check the power cord for the following: a. Make sure that a third-wire ground connector is in good condition. Use a meter to measure the thirdwire ground continuity. Ensure that the continuity between the external ground pin and the frame ground is 0.1 ohm or less. b. The power cord is the type specified in the parts list. c. Insulation is not frayed or worn. 6. Remove the LCD module assembly. 7. Check for cracked or bulging built-in batteries. 8. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations. 9. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 10. Check for worn, frayed, or pinched cables. 11. Check that the built-in battery fasteners (screws or rivets) have not been removed or tampered with. Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge. So that the machine, the part, the work mat, and the person handling the part are all at the same charge. Chapter 1. Safety information 3 Notes: 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices. • Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement. Note: The use of a grounding system to guard against ESD damage is desirable but not necessary. – Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground. – When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Safety notices (multilingual translations) The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER 4 Lenovo Tablet 10 Hardware Maintenance Manual DANGER DANGER DANGER DANGER DANGER Chapter 1. Safety information 5 DANGER DANGER 6 Lenovo Tablet 10 Hardware Maintenance Manual PERIGO Chapter 1. Safety information 7 PERIGO PERIGO PERIGO PERIGO 8 Lenovo Tablet 10 Hardware Maintenance Manual PERIGO PERIGO PERIGO DANGER DANGER Chapter 1. Safety information 9 DANGER DANGER DANGER DANGER DANGER 10 Lenovo Tablet 10 Hardware Maintenance Manual DANGER VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1. Safety information 11 VORSICHT VORSICHT VORSICHT VORSICHT 12 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 1. Safety information 13 14 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 1. Safety information 15 16 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 1. Safety information 17 18 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 1. Safety information 19 20 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 2. Important service information This chapter introduces following important service information that applies to all machine types supported by this manual: • “Strategy for replacing FRUs” on page 21 – “Important notice for replacing a system board” on page 21 – “How to use error message” on page 22 • “Strategy for replacing FRUs for CTO, special bid model, and standard models” on page 22 – “Product definition” on page 22 – “FRU identification” on page 22 Important: • Advise customers to visit the Lenovo® Support Web site at https://support.lenovo.com. The customers can view the software fixes, download the drivers, and see the instructions for installing the drivers. For additional assistance, customers might call the Lenovo Customer Support Center. Telephone numbers for the Lenovo Support Center are available at: https://pcsupport.lenovo.com/supportphonelist • Service training documents, for example the videos that show the FRU removals or replacements, are provided to Lenovo authorized service technicians. The training documents are available at: https://www.lenovoservicetraining.com/ion/ Strategy for replacing FRUs Before replacing parts: Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before replacing any FRUs listed in this manual. After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before completing the service action. To download software fixes, drivers, and UEFI BIOS, go to https://support.lenovo.com and follow the instructions on the screen. • If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. • Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one. • If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect. Important notice for replacing a system board Attention: When handling a system board: • Do not drop a system board or apply any excessive force to it. © Copyright Lenovo 2018 21 • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. How to use error message Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. Strategy for replacing FRUs for CTO, special bid model, and standard models This topic provides information about the model types and FRU identification. Product definition This topic introduces different model types and how to identify each type. Dynamic Configure To Order (CTO) This model provides the ability for a customer to configure a Lenovo solution from a web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model and 2-character country code. The model is “CTO1” and the default country code is “WW” (example: 20AACTO1WW). Special bid model This model is a unique configuration that has been negotiated between Lenovo and the customer. A unique MTM consists of a 4-character MT, a 4-character model, and a numeric 2-character country code is provided to the customer to place orders (example: 20AA000955). The country code assigned is numeric and does not designate a specific country or region. The custom model factsheet for the MTM indicates which country the special bid MTM is set up for. Special bid offering is not generally announced. Standard model Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country code. The country code assigned is alphabetic and represents a designated country or region (example: 20AA0009UK). FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, and liquid crystal display (LCD). To identify the major FRUs for a product, do the following: 1. Go to https://support.lenovo.com/partslookup. 2. Type the Machine Type and Serial Number in the corresponding fields. 3. Tap Submit. eSupport also can be used to view the general FRU list for a product. The FRU list is a general list of components and does not contain specific model information. 22 Lenovo Tablet 10 Hardware Maintenance Manual To get the general FRU list for a product, do the following: 1. Go to https://support.lenovo.com. 2. Follow the instructions on the screen to select a product. 3. Tap the Product & Parts tab. 4. Select System Service Parts to view a general FRU list. Chapter 2. Important service information 23 24 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 3. General checkout This chapter introduces following information: • “What to do first” on page 25 • “Checkout guide” on page 26 – “Lenovo Companion or Lenovo Vantage” on page 26 – “Quick test programs” on page 26 – “UEFI diagnostic program” on page 27 – “Bootable diagnostic programs” on page 27 • “Power system checkout” on page 28 Before you go to the checkout guide, be sure to read the following important notes. Important: • Only certified trained personnel should service the computer. • Before replacing any FRU, read the entire page on removing and replacing FRUs. • When you replace FRUs, use new nylon-coated screws. • Be extremely careful during such write operations as copying, saving, or formatting. • Replace a FRU only with another FRU of the correct model. When you replace a FRU, ensure that the model of the machine and the FRU part number are correct by referring to the FRU parts list. • A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU. • Be careful not to replace a non-defective FRU. What to do first When you do return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it: 1. Name and phone number of service technician 2. Date of service 3. Date on which the machine failed 4. Date of purchase 5. Failing FRU name and part number 6. Machine type, model number, and serial number 7. Customer's name and address Note: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use. Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: • LCD panel cracked from the application of excessive force or from being dropped • Scratched (cosmetic) parts • Distortion, deformation, or discoloration of the cosmetic parts • Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force • Damage caused by liquid spilled into the system © Copyright Lenovo 2018 25 • • • • • Damage caused by the improper insertion of a PC Card or the installation of an incompatible card Fuses blown by attachment of a nonsupported device Forgotten computer password (making the computer unusable) Sticky keys caused by spilling a liquid Damage caused due to use of an incorrect ac power adapter The following symptom might indicate damage caused by nonwarranted activities: • Missing parts might be a symptom of unauthorized service or modification. Checkout guide Use the following procedures as a guide in identifying and correcting problems with the computers. Note: The diagnostic tests are intended to test only Lenovo products. The use of non-Lenovo products, prototype cards, or modified options can lead to false indications of errors and invalid system responses. 1. Identify the failing symptoms in as much detail as possible. 2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the operation. Lenovo Companion or Lenovo Vantage Lenovo Companion or Lenovo Vantage is preinstalled on the computer. Lenovo Companion or Lenovo Vantage supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run the Lenovo Companion or Lenovo Vantage program, open the Start menu and click Lenovo Companion or Lenovo Vantage, and then follow the instructions on the screen. For additional information, see the help system of the program. Quick test programs Run quick test programs to troubleshoot and resolve computer problems, especially when the computer does not have the Lenovo Companion or Lenovo Vantage program installed. To download and install a quick test program, go to https://www.lenovo.com/diags, and follow the instructions on the Web site. To run a test using a quick test program, do the following: 1. Go to the C:\SWTOOLS\ldiag directory. 2. Double-click the lsc_lite.exe file. 3. When the User Account Control window opens, if any, click Yes. 4. Select the device class to be tested. 5. Select the devices to be tested. 6. Select the test to be performed. 7. Follow the instructions on the screen to start the test. When a problem is detected, information messages are displayed. Refer to the messages to troubleshoot the problem. 26 Lenovo Tablet 10 Hardware Maintenance Manual UEFI diagnostic program A UEFI diagnostic program might be preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices. To run the UEFI diagnostic program, do the following: Note: Before you start, connect your computer to a keyboard. Use the external keyboard to perform the following operations. 1. Restart the computer. When the logo screen is displayed, repeatedly press and release the F10 key. The main screen of the UEFI diagnostic program is displayed. Notes: • If the computer cannot be turned on, go to “Power system checkout” on page 28, and check the power sources. • If an error code is displayed, go to “Symptom-to-FRU index” on page 33 for error code descriptions and troubleshooting hints. 2. Follow the instructions on the screen to use the diagnostic program. The options on the main screen are as follows: Note: The items on the main screen of the UEFI diagnostic program are subject to change. Table 1. Items on the main screen of the UEFI diagnostic program Tests • • • • • Quick Memory Test Quick Storage Device Test LCD test PCI-e test Exit Application Tools • System Information • Generate configuration file • Execute from configuration file Bootable diagnostic programs If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices. To use the bootable diagnostic programs, you can create a bootable diagnostic medium on a Universal Serial Bus (USB) device or CD. To create a bootable diagnostic medium, do the following: 1. Go to https://www.lenovo.com/diags. 2. Tap Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium. To use the diagnostic medium you have created, connect your computer to a thin keyboard first. Then use the thin keyboard to perform the following operations: 1. Connect the bootable diagnostic medium to the computer. 2. Restart the computer. When the logo screen is displayed, press Enter to display the Startup Interrupt Menu window. Chapter 3. General checkout 27 Notes: • If the computer cannot be turned on, go to “Power system checkout” on page 28, and check the power sources. • If an error code is displayed, go to “Symptom-to-FRU index” on page 33 for error code descriptions and troubleshooting hints. 3. Press F12 and follow the instructions to start the computer from the bootable diagnostic medium. 4. Follow the instructions on the screen to use the diagnostic program. Power system checkout To verify a symptom, do the following: 1. Turn off the computer. 2. Connect the ac power adapter. 3. Turn on the computer. If the computer can be turned on, it means that either the battery or the ac power adapter is functional. 4. Insert a straightened paper clip into the emergency reset hole to reset the computer. If the computer is still powered on, it means that the ac power adapter is functional. 5. Turn off the computer. 6. Disconnect the ac power adapter and turn on the computer. If the computer can be turned on, it means that the battery is functional. If you suspect a power problem, see the appropriate one of the following power supply checkouts: • “Checking the built-in battery” on page 28 • “Checking the operational charging” on page 29 • “Checking the ac power adapter” on page 29 Checking the built-in battery This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another system is installed, the system will not charge. Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. Tap or click the battery-status icon in the Windows notification area to check the battery status. The batterystatus icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery. If the computer cannot start, do the following to check whether the built-in battery is failed: 1. Ensure that the computer failure is not caused by exhausted battery power. 2. Reset the computer by inserting a straightened paper clip into the emergency reset hole. Then press the power button. If the computer cannot be turned on, continue with the next step. 3. Connect the built-in battery and ac power adapter, and then press the power button. • If the computer can be turned on, disconnect the ac power adapter from the computer. If the computer turns off, it means that the built-in battery fails. • If the computer cannot be turned on, replace the built-in battery with another one. If the computer can be turned on with the new battery installed, it means that the original battery fails. 28 Lenovo Tablet 10 Hardware Maintenance Manual Checking the operational charging To check whether the battery charges properly during operation, do the following: 1. Discharge the battery until the remained battery power is less than 50%. 2. Perform operational charging. Tap or click the battery status icon in the Windows notification area to display detailed battery information. If it indicates that the battery is not charging, replace the battery. 3. Check the battery status again. If the same error still exists, replace the system board. Checking the ac power adapter Lenovo Tablet 10 supports the Lenovo USB-C 45W or 65W AC Adapter and Power Cord. When the adapter is connected to the computer, the output voltage at the adapter plug rises from 0 V (when not connected) to 5 V. Then the power delivery communication starts. The ac power adapter outputs 20 V according to the computer output voltage request. When you use the ac power adapter to charge the computer but no power is charged, see the instructions in this topic to check the ac power adapter. Note: Noise from the ac power adapter does not always indicate a defect. To check the USB-C type ac power adapter, do the following: 1. Connect the computer to a power outlet and turn on the computer. 2. Start the Lenovo Companion program, and then click Hardware Settings ➙ Power. The ac power adapter information is displayed. Ensure that you use the USB-C type ac power adapter that is shipped with the computer to provide enough power to the computer. Otherwise, a message will be displayed, prompting you that the computer will not be charged or will be charged slowly. For information about which ac power adapter to order, go to https://support.lenovo.com/partslookup. Chapter 3. General checkout 29 30 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 4. Related service information This chapter presents the following information: • “Windows recovery apps” on page 31 • “Lenovo factory recovery USB key” on page 32 • “Using passwords” on page 33 • “Symptom-to-FRU index” on page 33 Windows recovery apps The Windows recovery apps enable you to reset your computer or use advanced startup options. It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive as a backup or replacement for the Windows recovery apps. For more information, see “Creating and using a recovery USB drive” on page 31. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system. To refresh your computer, do the following: Note: The graphical user interface (GUI) items of the operating system might change without notice. 1. Open the Start menu . Tap Settings ➙ Update & Security ➙ Recovery. 2. In the Reset this PC section, tap Get started. 3. Follow the instructions on the screen to refresh your computer. Recovering your operating system if Windows 10 fails to start The Windows recovery apps on your computer are capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start. After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen. Note: Ensure that your computer is connected to ac power during the recovery process. Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery apps. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery apps are damaged. Creating a recovery USB drive The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual USB capacity that is required depends on the size of the recovery image. © Copyright Lenovo 2018 31 Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep. To create a recovery USB drive, do the following: Note: Ensure that your computer is connected to ac power during the following process. 1. Connect a proper USB drive (at least 16 GB of storage). 2. Type recovery in the search box on the taskbar. Then tap Create a recovery drive. 3. Tap Yes in the User Account Control window to allow the Recovery Media Creator app to start. 4. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive. Using the recovery USB drive If you cannot start your computer, use the recovery USB drive to recover your computer. To use a recovery USB drive, do the following: Note: Ensure that your computer is connected to ac power during the following process. 1. Connect the recovery USB drive to the computer. 2. Restart the computer. Tap around “Press Enter or touch here” until the Lenovo Tablet Setup app starts. 3. Tap Startup. In the Boot submenu, drag the recovery drive to the first place to select it as the boot device. 4. Save configuration changes and restart the computer. 5. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. Lenovo factory recovery USB key Lenovo factory recovery USB key enables you to reset your computer to the factory default settings. To obtain a Lenovo factory recovery USB key, contact Lenovo Customer Support Center. Shipping and handling fees apply. Telephone numbers for the Lenovo Support Center are available at: https://pcsupport.lenovo.com/supportphonelist Note: The Lenovo factory recovery USB key might not support certain operating systems. Contact Lenovo Customer Support Center for more information. To use the Lenovo factory recovery USB key, do the following: Note: Ensure that your computer is connected to ac power during the following process. 1. Turn off the computer, wait for about five seconds, and then connect the Lenovo factory recovery USB key to your computer. 2. Restart the computer. Tap around “Press Enter or touch here” until the Lenovo Tablet Setup app starts.. 3. Tap Startup. On the Boot submenu, drag USB CD/DVD or USB HDD to the top to make it the first startup device. 4. Tap Save, and then tap Yes to save your configuration. 5. Tap Restart and follow the on-screen instructions to restart the computer. After the computer restarts, the recovery app runs automatically. 6. Follow the on-screen instructions to reset your computer to the factory default settings. 32 Lenovo Tablet 10 Hardware Maintenance Manual Using passwords You can set a supervisor password to prevent your computer from unauthorized use. The supervisor password protects the system information stored in the Lenovo Tablet Setup program. It provides the following security features: • If only a supervisor password is set, a password prompt is displayed when you try to start the Lenovo Tablet Setup program. Unauthorized users cannot change most of the system configuration options in the Lenovo Tablet Setup program without the password. • The system administrator can use the supervisor password to access a computer even if the user of that computer has set a power-on password. The supervisor password overrides the power-on password. • The system administrator can set the same supervisor password on many Lenovo computers to make administration easier. Attention: If the supervisor password has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee. To set, change, or remove a password: Note: Before you start, print these instructions and the instructions on “Lenovo Tablet Setup” of the User Guide. You also can screen-capture the instructions and send the pictures to your smartphone or notebook computer so that you can view the instructions during operation. 1. Save all open files, and exit all apps. 2. Restart the computer. Tap around “Press Enter or touch here” until the Lenovo Tablet Setup app starts. 3. Tap Security ➙ Password. 4. Tap Enter next to the supervisor password item and follow the instructions on the screen. 5. Save configuration changes and exit. Symptom-to-FRU index This section contains following information: • “Error codes” on page 34 • “Beep errors” on page 35 • “Intermittent problems” on page 36 • “Undetermined problems” on page 36 The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type. Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the computer. Do not replace a nondefective FRU. This index can also help you determine, during regular servicing, what FRUs are likely to be replaced next. A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be any number. If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 36. Chapter 4. Related service information 33 Note: For a device not supported by diagnostic codes in the Lenovo computers, see the manual for that device. Error codes Table 2. Error codes Symptom or error FRU or action, in sequence 0177 Bad SVP data, stop POST task—The checksum of the supervisor password in the EEPROM is not correct. Replace the system board. Have the computer serviced. 0183 Bad CRC of Security Settings in EFI Variable. Enter Lenovo Tablet Setup. Checksum of the Security settings in the EFI Variable is not correct. Enter Lenovo Tablet Setup to check Security settings. Press F10, and then press Enter to restart the system. If your computer still has a problem, have the computer serviced. 0187 EAIA data access error. The access to EEPROM is failed. Have the computer serviced. 0188 Invalid RFID Serialization Information Area. The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number should be reinstalled. Have the computer serviced. 0189 Invalid RFID configuration information area. The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID should be reinstalled. Have the computer serviced. 0190 Critical low-battery error. The computer turned off, because the battery is low. Connect the ac power adapter to the computer and charge the battery. 0191 System Security—Invalid Remote Change requested. The system configuration change has failed. Confirm the operation and try again. To clear the error, enter Lenovo Tablet Setup. 0199 System Security - Security password retry count exceeded. This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the Lenovo Tablet Setup. 0270 Real Time Clock Error. System Real Time Clock is not functional. Have the computer serviced. 0271 Check Date and Time settings. Neither the date nor the time is set in the computer. Set the date and time, using the Lenovo Tablet Setup program. 1802 Unauthorized network card is plugged in—Turn off and remove the network card. The wireless network card is not supported on this computer. Remove it. 2200 Machine Type and Serial Number are invalid. Machine Type and Serial Number are invalid. Have the computer serviced. 2201 Machine UUID is invalid. Machine UUID is invalid. Have the computer serviced. 34 Lenovo Tablet 10 Hardware Maintenance Manual Table 2. Error codes (continued) Symptom or error FRU or action, in sequence Message: Thermal sensing error The thermal sensor has problem. Shut down the computer immediately and have the computer serviced. Message: Error: The System UEFI Variable Storage is nearly full. Note: This error indicates that the operating system or applications cannot create, modify, or delete data in the non-volatile system UEFI variable storage due to insufficient storage space after POST. Enter Lenovo Tablet Setup after the error message is displayed. A dialog asks the user for confirmation to clean up the storage. If the user selects Yes, all data that were created by the operating system or applications are deleted except global variables defined by the Unified Extensible Firmware Interface Specification. If the user selects No, all data is kept, but the operating system or applications will not be able to create, modify, or delete data in the storage. The non-volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or applications. This error occurs when the operating system or applications store large amounts of data in the variable storage. All data needed for POST, such as BIOS setup settings, chipset or platform configuration data, are stored in a separate UEFI variable storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the above solution. Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code. 2. Download the proper diagnostic app and install it on your smartphone. 3. Run the diagnostic app and place the smartphone near the computer. 4. Press the volume-up button on your computer to emit the beep again. The diagnostic app decodes the beep error and shows possible solutions on the smartphone. The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Chapter 4. Related service information 35 Error codes 0001: Reset error (platform reset not de-asserted) Solutions 1. Remove the ac power adapter. If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole. Wait for one minute. Then reconnect all power resources. 2. Replace the system board (service provider only). 0002: Internal bus error 0281: General embedded controller error 0282: Memory module error 0283: PCI resource error Replace the system board (service provider only). Replace the system board (service provider only). Replace the system board (service provider only). 1. Replace the system board (service provider only). 0284: TCG-compliant functionality-related error (might be the BIOS code validation failure) Replace the system board (service provider only). 0285: TCG-compliant functionality-related error (might be the TPM initialization failure) Replace the system board (service provider only). 0286: Integrated graphics error 0288: Computer display error Replace the system board (service provider only). 1. Reconnect the display cable on both the system board side and the computer display side (service provider only). 2. Replace the computer display (service provider only). Intermittent problems Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a problem recurs. When analyzing an intermittent problem, do the following: 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRUs. 3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist. Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that have no defects). Verify that all attached devices are supported by the computer. Verify that the power supply being used at the time of the failure is operating correctly. See “Power system checkout” on page 28. 1. Turn off the computer. 36 Lenovo Tablet 10 Hardware Maintenance Manual 2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-Lenovo devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d. Battery e. External diskette drive or optical drive f. PC cards 4. Turn on the computer. 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a non-defective FRU): a. System board b. LCD assembly Chapter 4. Related service information 37 38 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 5. Locations This chapter introduces the locations of the hardware components on your computer. Connectors and indicators Note: The connectors and indicators shown with an asterisk (*) are available on some models. 1 Power button: Press the power button to turn on your computer. You also can use the power button to put the computer to sleep and wake it. 2 Emergency-reset hole: If your computer stops responding, remove the ac power adapter first, and then insert a straightened paper clip into the emergency-reset hole to reset the computer. 3 Front camera and 4 Camera-status indicator: Use the 2-megapixel front-facing camera to take photos and make videos. When the camera is on, the camera-status indicator turns on. 5 Microphones: Use the microphones to make calls and recordings. 6 Fingerprint reader*: Use the fingerprint reader to log in to your computer instead of entering the password. 7 Volume-control buttons: Use these buttons to turn up or turn down the volume of the computer. 8 USB 3.1 connector Gen 1: Connect USB-compatible devices, such as a USB keyboard, USB mouse, or USB storage device. 9 Audio connector: Connect headphones or a headset to listen to the sound from the computer. 10 Nano-SIM-card and microSD card tray: Use the microSD card (sold separately) to transfer or store files. Use the nano Subscriber Identity Module (SIM) card * to connect to a mobile broadband network. © Copyright Lenovo 2018 39 11 HDMI™ connector: The High-Definition Multimedia Interface (HDMI) connector is a digital audio and video interface. It enables you to connect your computer to a compatible digital audio device or video monitor, such as a high-definition television (HDTV). 12 ac power status indicator: The ac power status indicator turns on white when the computer is connected to ac power. 13 USB-C™ connector: Use the USB-C connector to charge your computer and connect to a compatible device to transfer data. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials Note: When the battery power is below 10%, the USB-C accessories connected to the USB-C connector might not work correctly. 14 Stereo speakers: The stereo speakers provide an immersive music and movie playback experience. 15 Fixing holes: Use the fixing holes to attach a supported keyboard and fix it in place. 16 Pogo interface connector: Use this connector to attach a supported keyboard. 17 Mini security-lock slot: To protect your computer from theft, lock your computer to a desk, table, or other fixtures through a security cable lock designed to fit the mini security-lock slot on your computer. Note: The slot supports cable locks that conform to the Kensington MiniSaver® lock standards using Cleat™ locking technology. Do not attempt to use other types of cable locks that use a rotating T-bar™ locking mechanism. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at http://www.lenovo.com/essentials. 1 Rear camera: Use the 5-megapixel, high-resolution, rear-facing camera to take photos and make videos. 2 Integrated Active Pen*: Your computer might be equipped with an Integrated Active Pen. 3 NFC mark*: Near field communication (NFC) enables you to transfer data from one device to another by touching them or putting them close together. 40 Lenovo Tablet 10 Hardware Maintenance Manual Locating FRUs and CRUs This topic introduces the following service parts: • “Major FRUs” on page 42 • “Other parts” on page 43 Notes: • FRUs refer to parts that must be installed or replaced only by trained service technicians. If customers choose to replace the FRUs by themselves, the product warranty might be affected. • Each FRU is available for all types or models, unless otherwise specified. • FRUs marked with OP are available as options. • CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at https://support.lenovo.com. Tap Guides & Manuals and then follow the onscreen instructions to find the manual for your product. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. Lenovo computers contain the following types of CRUs: Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost. Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level. Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customer’s machine. Chapter 5. Locations 41 Major FRUs No. FRU Self-service CRU Optional-service CRU 1 LCD panel No No 2 Fingerprint reader No No 3 Fingerprint reader cable No No 4 System board No No 5 Thermal fan No No 42 Lenovo Tablet 10 Hardware Maintenance Manual No. FRU Self-service CRU Optional-service CRU 6 Speaker assembly No No 7 USB-C bracket No No 8 Wireless-LAN card No No 9 Wireless-WAN card * No No 10 Nano-SIM-card and microSD card tray No No 11 Base cover assembly No No 12 Magnets No No 13 Built-in battery No No 14 Pen board No No 15 Pen board cable No No 16 Pogo cable No No 17 NFC board No No 18 NFC antenna No No 19 NFC cable No No 20 Front camera No No 21 Rear camera No No 22 Camera cable No No 23 LCD FPC No No a ac power adapter Yes No b Power cord Yes No c Lenovo factory recovery USB key Yes No d Miscellaneous parts kits No No *Available on some models Note: The Lenovo factory recovery USB key c is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/lenovorecovery, though additional shipping and handling fees might apply. Other parts Table 3. Other parts Descriptions Active Pen * Lenovo Tablet 10 Keyboard * * Self-service CRU Optional-service CRU Yes No Yes No Available on some models Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs” on page 42. Chapter 5. Locations 43 Note: Depending on your computer model, some connectors or cables might not be available. System board connectors and cables Table 4. System board connector and cable guide Item Internal cable required Connector (location) Cable connection 1 Fingerprint-reader connector (internal) Fingerprint-reader cable The fingerprint-reader comes with a cable. Connect the cable to this connector. 2 Wireless-WAN card slot (internal) No Insert the wireless-WAN card into this slot. 3 Built-in battery connector (internal) Built-in battery cable The built-in battery comes with a cable. Connect the cable to this connector. 4 Camera module connector (internal) Camera module cable The camera module comes with a cable. Connect the cable to this connector. 5 NFC board connector (internal) NFC-card cable Connect one end to the NFC board and the other end to this connector. 6 LCD connector (internal) LCD FPC Connect one end of the LCD FPC to this connector. 7 POGO connector (internal) POGO cable The POGO connector comes with a cable. Connect the cable to this connector. 8 Pen connector (internal) Pen cable Connect one end of the pen cable to this connector. Connect the other end of the pen cable to the pen board. 9 Touch panel connector (internal) Touch panel cable Connect the touch panel cable to this connector. 44 Lenovo Tablet 10 Hardware Maintenance Manual Table 4. System board connector and cable guide (continued) Item Internal cable required Connector (location) Cable connection 10 Speaker connector (internal) Speaker assembly cable The speaker assembly comes with a cable. Connect the cable to this connector. 11 Wireless-LAN card slot (internal) Wireless-LAN antenna assembly Insert the wireless-LAN card into this slot. 12 USB-C connector (external) No Connect an HDMI-compatible audio device or video monitor, a video graphics array (VGA) monitor or other VGA-compatible video device, or an ac power adapter to this connector by using a USB-C dongle or docking device. Or, connect an ac power adapter directly to this connector. 13 HDMI connector (external) No Connect your computer to a compatible digital audio device or video monitor, such as a highdefinition television (HDTV). 14 Nano-SIM-card and microSD card slot (external) No Insert a tray with a microSD card to this slot to transfer or store files. If the computer supports wireless WAN, insert a tray with a nano Subscriber Identification Module (SIM) card into this slot to establish wireless-WAN connections. 15 Audio connector (external) No Connect headphones or a headset to listen to the sound from the computer. 16 USB 3.1 connector Gen 1 (external) No Connect USB-compatible devices, such as a USB keyboard, USB mouse, or USB storage device. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to https://support.lenovo.com/partslookup. Chapter 5. Locations 45 46 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 6. FRU replacement notices This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optionalservice CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at https://support.lenovo.com. Tap Guides & Manuals and then follow the on-screen instructions to find the manual for your product. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. Screw notices Loose screws can cause a reliability problem. In the Lenovo computer, this problem is addressed with special nylon-coated screws that have the following characteristics: • They maintain tight connections. • They do not easily come loose, even with shock or vibration. • They are harder to tighten. Do the following when you service this machine: • Keep the screw kit in your tool bag. For the part number of the screw kit, go to https://support.lenovo.com/ partslookup. • It is recommended to use new screws. • It is recommended to use each screw only once. Tighten screws as follows: • Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part. • Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card. © Copyright Lenovo 2018 47 Notes: • Ensure that you use the correct screw. It is recommended to use new screws for replacements. If you have a torque screwdriver, tighten all screws firmly to the torque specified in the screw information table for each step. • Ensure that torque screwdrivers are calibrated correctly following country specifications. Retaining serial numbers Instructions for retaining serial numbers, MTM, UUID, or asset ID can be found from the Lenovo Support Web site at: https://support.lenovo.com 48 Lenovo Tablet 10 Hardware Maintenance Manual Chapter 7. Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optionalservice CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at https:// support.lenovo.com. You might be required to return the defective CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective part within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. General guidelines When removing or replacing a FRU, be sure to observe the following general guidelines: 1. Do not try to service any computer unless you have been trained and certified. An untrained person runs the risk of damaging parts. 2. Before replacing any FRU, review Chapter 6 “FRU replacement notices” on page 47. 3. Begin by removing any FRUs that have to be removed before replacing the failing FRU. Any such FRUs are listed at the beginning of in each FRU replacement section. Remove them in the order in which they are listed. 4. Follow the correct sequence in the steps for removing a FRU, as given in the drawings by the numbers in square callouts. 5. When turning a screw, turn it in the direction as given by the arrow in the drawing. 6. When removing a FRU, remove it in the direction as given by the arrow in the drawing. 7. To put the new FRU in place, reverse the removal procedure and follow any notes that pertain to replacement. 8. When replacing a FRU, use the correct screws as shown in the replacement procedures. DANGER Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets, remove the pack, and then disconnect any interconnecting cables. Attention: After replacing a FRU, do not turn on the computer until you have made sure that all screws, springs, and other small parts are in place and none are loose inside the computer. Verify this by shaking the computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits. Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge(ESD). Before touching it, establish personal grounding by touching a ground point with one hand or by using an ESD strap. © Copyright Lenovo 2018 49 Before servicing the computer Before you service this computer, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 50. 2. Remove the nano-SIM-card and microSD card. See “Removing the Nano-SIM-card and microSD card tray, nano-SIM-card, and microSD card” on page 50. Disabling the built-in battery Before replacing any FRU, ensure that you disable Fast Startup first and then disable the built-in battery. To disable Fast Startup, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Power Options, and then click Change what the power buttons do on the left pane. 3. Click Change settings that are currently unavailable at the top. 4. If prompted by User Account Control (UAC), click Yes. 5. Clear the Turn on fast startup check box, and then click Save changes. To disable the built-in battery, do the following: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter Lenovo Tablet Setup. 2. Select Config ➙ Power. The Power submenu is displayed. 3. Select Disable built-in battery and press Enter. 4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool. Removing the Integrated Active Pen Remove the Integrated Active Pen (the pen) before you service the computer: Removal step of the pen Removing the Nano-SIM-card and microSD card tray, nano-SIM-card, and microSD card Remove the following items before you service the computer: • Nano-SIM-card and microSD card tray 50 Lenovo Tablet 10 Hardware Maintenance Manual • Nano-SIM-card (on some models) • MicroSD card (on some models) Removal steps of the nano-SIM-card Removal steps of the microSD card 1010 Back cover assembly Before you replace the back cover assembly, do the following: Removal steps of the back cover assembly Note: The computer you are servicing might look slightly different from the following illustrations. Chapter 7. Removing or replacing a FRU 51 1020 Built-in battery Before you replace the built-in battery, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 50. 2. Remove the Nano-SIM-card and microSD card tray, nano-SIM-card, and microSD card. See “Removing the Nano-SIM-card and microSD card tray, nano-SIM-card, and microSD card” on page 50. 3. Remove the base cover assembly, see “1010 Back cover assembly ” on page 51. Removal steps of the built-in battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. 52 Lenovo Tablet 10 Hardware Maintenance Manual Step Screw (quantity) Color Torque 9 M1.6 × L3.5 mm, flat-head, nylon-coated (5) Black 0.098 Nm (1 kgf-cm) 1030 Wireless-LAN module For access, remove these FRUs in order: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 Chapter 7. Removing or replacing a FRU 53 Removal steps of the Wireless-LAN module Step Screw (quantity) Color Torque 2 M2 × 2.5 mm, flat-head, nylon-coated (1) Black 0.147 Nm (1.5 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN or 2 on the card, and plug the black cable into the connector labeled AUX or 1 on the card. 1040 Wireless-WAN card For access, remove the following FRUs: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 Removal steps of the wireless-WAN card The wireless-WAN card is only available on some models. 54 Lenovo Tablet 10 Hardware Maintenance Manual Step Screw (quantity) Color Torque 2 M2 × 2.5 mm, flat-head, nylon-coated (1) Black 0.147 Nm (1.5 kgf-cm) When installing: Plug the red cable into the main connector, and the blue cable into the auxiliary connector on the card. Ensure that the connectors are attached firmly. 1050 Speaker assembly For access, remove these FRUs in order: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 Removal steps of the speaker assembly When installing: Ensure that the connector is attached firmly. Chapter 7. Removing or replacing a FRU 55 Attention: When installing the speaker assembly, route the cable as shown in the following illustration. Ensure that the cable is not twisted or subject to any tension. Tension could cause the cable to be damaged by cable guides. 1060 POGO cable For access, remove the following FRU: • 56 “1010 Back cover assembly ” on page 51 Lenovo Tablet 10 Hardware Maintenance Manual Removal steps of the POGO cable Step Screw (quantity) Color Torque 4 M1.6 × L3.5 mm, flat-head, nylon-coated (2) Black 0.098 Nm (1 kgf-cm) Note: When connecting the cable, ensure that the connector is attached firmly. 1070 LCD FPC For access, remove the following FRU: • “1010 Back cover assembly ” on page 51 Removal steps of the LCD FPC Note: When connecting the cable, ensure that the connector is attached firmly. 1080 NFC board, NFC-board cable, and NFC antenna assembly For access, remove these FRUr: • “1010 Back cover assembly ” on page 51 Chapter 7. Removing or replacing a FRU 57 Removal steps of the NFC-boardcable Notes: • The NFC board, NFC-board cable, and NFC antenna assembly are only available on some models. • When connecting the cables, ensure that the connectors are attached firmly. Removal steps of the NFC board and the NFC antenna assembly 58 Lenovo Tablet 10 Hardware Maintenance Manual 1090 Camera module and camera cable For access, remove the following FRU: • “1010 Back cover assembly ” on page 51 Removal steps of the rear-camera module and camera cable When installing: Ensure that the connector is attached firmly. Chapter 7. Removing or replacing a FRU 59 Step Screw (quantity) Color Torque 6 M1.6 × 3.5 mm, flat-head, nylon-coated (1) Black 0.098 Nm (1 kgf-cm) Removal step of the front-camera module 1100 Thermal module For access, remove the following FRU: • “1010 Back cover assembly ” on page 51 60 Lenovo Tablet 10 Hardware Maintenance Manual Removal steps of the thermal module Loosen the screws 1a to 1c in ascending alphabetical order as shown in the following illustration. When installing: Before you install the thermal module, apply 0.2-gram thermal grease on part a as shown in the following illustration. Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component. 1110 System board For access, remove these FRUs in order: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 Attention: The microprocessor a soldered on the system board are extremely sensitive. When you service the system board, avoid any kind of rough handling. Chapter 7. Removing or replacing a FRU 61 Removal steps of the system board CAUTION: When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. • Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite. • Avoid rough handling of any kind. • At every point in the process, be sure not to drop or stack the system board. • If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material. Note: When connecting the cables, ensure that the connectors are attached firmly. Step Screw (quantity) Color Torque 1 M1.6 × 1.5 mm, flat-head, nylon-coated (6) Silver 0.098 Nm (1. kgf-cm) 62 Lenovo Tablet 10 Hardware Maintenance Manual After the system board is replaced with a new one, do the following: • Initialize the settings on the new system board by doing the following: 1. Restart the computer. When the logo screen is displayed, tap To interrupt normal startup, press Enter or tap here on the screen. 2. Tap F1 on the screen to start the Lenovo Tablet Setup program. 3. Tap Restart ➙ Load Setup Defaults. 4. A confirmation message is displayed. Tap Yes to load the default configuration. • Reset the NVRAM (Non-Volatile Random Access Memory). To download the tool and the instruction, do the following: 1. Go to https://support.lenovo.com/documents/HT104297 and then follow the instructions on the screen. Note: Service account and password are required for downloading the tool and the instruction. 2. Locate the NVRAM update tool, then download the tool and the instruction. 1120 Fingerprint reader and cable For access, remove these FRUs in order: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 Removal steps of the fingerprint reader and cable Note: When connecting the cable, ensure that the connector is attached firmly. Chapter 7. Removing or replacing a FRU 63 Step Screw (quantity) Color Torque 3 M1.6 × L1.5 mm, flat-head, nylon-coated (1) Black 0.098 Nm (1 kgf-cm) 64 Lenovo Tablet 10 Hardware Maintenance Manual 1130 USB-C connector bracket For access, remove these FRUs in order: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 • “1110 System board” on page 61 Removal step of the USB-C connector bracket Chapter 7. Removing or replacing a FRU 65 1140 Pen board and cable For access, remove these FRUs in order: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 Removal steps of the pen board and cable Note: When connecting the cable, ensure that the connector is attached firmly. 66 Lenovo Tablet 10 Hardware Maintenance Manual 1150 LCD panel with antenna kit For access, remove these FRUs in order: • “1010 Back cover assembly ” on page 51 • “1020 Built-in battery” on page 52 • “1030 Wireless-LAN module” on page 53 • “1040 Wireless-WAN card” on page 54 • “1050 Speaker assembly” on page 55 • “1060 POGO cable” on page 56 • “1070 LCD FPC” on page 57 • “1080 NFC board, NFC-board cable, and NFC antenna assembly” on page 57 • “1090 Camera module and camera cable” on page 59 • “1100 Thermal module” on page 60 • “1110 System board” on page 61 • “1120 Fingerprint reader and cable” on page 63 • “1130 USB-C connector bracket” on page 65 • “1140 Pen board and cable” on page 66 Note: The wireless-WAN antenna assembly is only available on some models. Chapter 7. Removing or replacing a FRU 67 Wireless-WAN antenna (Auxiliary)* b Wireless-WAN antenna (Main)* c Wireless-LAN antenna (Auxiliary) d Wireless-LAN antenna (Main) a *Available on some models 1160 Magnets For access, remove the following FRU: • “1010 Back cover assembly ” on page 51 Removal step of the magnets 68 Lenovo Tablet 10 Hardware Maintenance Manual Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. © Copyright Lenovo 2018 69 Electronic emission notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo Lenovo logo Thunderbolt is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. USB-C is a trademark of USB Implementers Forum. Other company, product, or service names may be trademarks or service marks of others. 70 Lenovo Tablet 10 Hardware Maintenance Manual Appendix B. Abbreviation and acronym table The following table lists all abbreviations and acronyms which might be used in this manual. Abbreviation Term 4G fourth generation of mobile telecommunications technology BGA Ball Grid Array BIOS basic input/output system CMOS complementary metal-oxide semiconductor COA Certificate of Authentication CRC cyclic redundancy check CRT cathode ray tube CRU customer-replaceable unit CTO Configure To Order EAIA Enhanced Asset Information Area ECA Engineering Change Announcements EEPROM Electrically Erasable Programmable Read-Only Memory EFI Extensible Firmware Interface EPO emergency power-off ESD electrostatic discharge EU European Union FCC Federal Communications Commission FRU Field Replaceable Unit GAV General Announce Variant GPU graphics processing unit HDD hard disk drive HDMI high-definition multimedia interface ICs integrated circuits ICCID integrate circuit card identity ISO International Standardization Organization LAN local area network LCD liquid crystal display MAC media access control MT machine type MTM machine type and model PC personal computer PCH Platform Controller Hub © Copyright Lenovo 2018 71 Abbreviation Term POST power-on self-test RAM random-access memory RF radio frequency RFID radio-frequency identification RI ring indicator RJ registered jack SATA Serial Advanced Technology Attachment SIM subscriber identity module SVP supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface USB Universal Serial Bus UUID universally unique identifier VGA video graphics array VRAM video random-access memory 72 Lenovo Tablet 10 Hardware Maintenance Manual Part Number: SP40M12229 Printed in China (1P) P/N: SP40M12229 *1PSP40M12229*
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