Lexmark 40G0110 Users Manual User's Guide

MS811n to the manual f545b879-1a78-49a7-92d6-2a709c89d7d3

2015-01-23

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MS810 Series
User's Guide
Important: Click here before using this guide.

October 2012
Machine type(s):
4063
Model(s):
210, 230, 23E, 410, 430, 630, 63E

www.lexmark.com

Contents

Contents
Safety information.......................................................................................6
Overview.....................................................................................................8
Using this guide.........................................................................................................................................8
Finding information about the printer......................................................................................................8

Selecting a location for the printer.............................................................10
Additional printer setup.............................................................................12
Installing internal options........................................................................................................................12
Installing hardware options.....................................................................................................................29
Attaching cables......................................................................................................................................33
Setting up the printer software...............................................................................................................35
Networking..............................................................................................................................................37
Verifying printer setup............................................................................................................................45

Using MS810n, MS810dn, MS811n, MS811dn, MS812dn............................46
Learning about the printer......................................................................................................................46
Loading paper and specialty media.........................................................................................................49
Printing....................................................................................................................................................70
Managing your printer............................................................................................................................76

Using MS810de..........................................................................................88
Learning about the printer......................................................................................................................88
Printer configurations .......................................................................................................................................88
Using the printer control panel.........................................................................................................................90
Understanding the colors of the Sleep button and indicator lights..................................................................90
Understanding the home screen ......................................................................................................................91
Using the touch-screen buttons .......................................................................................................................92

Setting up and using the home screen applications................................................................................94
Finding the IP address of the computer............................................................................................................94
Finding the IP address of the printer ................................................................................................................95
Accessing the Embedded Web Server ..............................................................................................................95
Customizing the home screen ..........................................................................................................................95
Activating the home screen applications..........................................................................................................96
Exporting and importing a configuration..........................................................................................................98

Loading paper and specialty media.........................................................................................................98

Contents

Setting the paper size and type ........................................................................................................................98
Configuring Universal paper settings................................................................................................................99
Loading the 250‑ or 550‑sheet tray..................................................................................................................99
Loading the 2100‑sheet tray...........................................................................................................................106
Loading the multipurpose feeder ...................................................................................................................113
Linking and unlinking trays .............................................................................................................................118

Printing..................................................................................................................................................119
Printing a document .......................................................................................................................................119
Printing from a flash drive ..............................................................................................................................121
Printing confidential and other held jobs .......................................................................................................123
Printing information pages .............................................................................................................................124
Canceling a print job .......................................................................................................................................125

Managing your printer..........................................................................................................................126
Finding advanced networking and administrator information.......................................................................126
Checking the virtual display ............................................................................................................................126
Configuring supply notifications from the Embedded Web Server ................................................................126
Modifying confidential print settings..............................................................................................................127
Copying printer settings to other printers ......................................................................................................127
Printing a menu settings page ........................................................................................................................128
Printing a network setup page........................................................................................................................128
Checking the status of parts and supplies ......................................................................................................128
Saving energy..................................................................................................................................................129
Restoring factory default settings...................................................................................................................132
Securing the printer ........................................................................................................................................132

Using MS812de........................................................................................137
Learning about the printer....................................................................................................................137
Printer configurations .....................................................................................................................................137
Using the printer control panel.......................................................................................................................139
Understanding the colors of the Sleep button and indicator lights................................................................139
Understanding the home screen ....................................................................................................................140
Using the touch-screen buttons .....................................................................................................................141

Setting up and using the home screen applications..............................................................................144
Finding the IP address of the computer..........................................................................................................144
Finding the IP address of the printer ..............................................................................................................144
Accessing the Embedded Web Server ............................................................................................................145
Customizing the home screen ........................................................................................................................145
Activating the home screen applications........................................................................................................145
Exporting and importing a configuration........................................................................................................148

Loading paper and specialty media.......................................................................................................148
Setting the paper size and type ......................................................................................................................148
Configuring Universal paper settings..............................................................................................................149
Loading the 250‑ or 550‑sheet tray................................................................................................................149

Contents

Loading the 2100‑sheet tray...........................................................................................................................156
Loading the multipurpose feeder ...................................................................................................................163
Linking and unlinking trays .............................................................................................................................168

Printing..................................................................................................................................................169
Printing a document .......................................................................................................................................169
Printing from a flash drive ..............................................................................................................................171
Printing confidential and other held jobs .......................................................................................................173
Printing information pages .............................................................................................................................174
Canceling a print job .......................................................................................................................................175

Managing your printer..........................................................................................................................175
Finding advanced networking and administrator information.......................................................................175
Checking the virtual display ............................................................................................................................175
Configuring supply notifications from the Embedded Web Server ................................................................176
Modifying confidential print settings..............................................................................................................177
Copying printer settings to other printers ......................................................................................................177
Printing a menu settings page ........................................................................................................................177
Printing a network setup page........................................................................................................................178
Checking the status of parts and supplies ......................................................................................................178
Saving energy..................................................................................................................................................178
Restoring factory default settings...................................................................................................................182
Securing the memory before moving the printer...........................................................................................182

Paper and specialty media guide..............................................................187
Using specialty media............................................................................................................................187
Paper guidelines....................................................................................................................................188
Supported paper sizes, types, and weights...........................................................................................192

Understanding the printer menus............................................................197
Menus list..............................................................................................................................................197
Paper menu...........................................................................................................................................198
Reports menu........................................................................................................................................209
Network/Ports menu.............................................................................................................................210
Security menu.......................................................................................................................................223
Settings menu........................................................................................................................................228
Help menu.............................................................................................................................................252

Saving money and the environment.........................................................254
Saving paper and toner.........................................................................................................................254
Recycling................................................................................................................................................255

Contents

Maintaining the printer............................................................................257
Ordering supplies..................................................................................................................................257
Storing supplies.....................................................................................................................................260
Replacing supplies.................................................................................................................................260
Cleaning the printer parts.....................................................................................................................266
Moving the printer................................................................................................................................267

Clearing jams............................................................................................270
Avoiding jams........................................................................................................................................270
Understanding jam messages and locations.........................................................................................272
[x]‑page jam, lift front cover to remove cartridge. [200–201]..............................................................274
[x]‑page jam, open upper rear door. [202]...........................................................................................276
[x]‑page jam, open upper and lower rear door. [231–234]..................................................................277
[x]‑page jam, remove standard bin jam. [203]......................................................................................280
[x]‑page jam, remove tray 1 to clear duplex. [235–239].......................................................................280
[x]‑page jam, open tray [x]. [24x]..........................................................................................................281
[x]‑page jam, clear manual feeder. [250]..............................................................................................282
[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]..................................283
[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451].................................287
[x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]..........................288
[x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]............................290

Troubleshooting.......................................................................................292
Understanding the printer messages....................................................................................................292
Solving printer problems.......................................................................................................................309
Solving home screen applications problems.........................................................................................344
Embedded Web Server does not open.................................................................................................344
Contacting customer support................................................................................................................345

Notices.....................................................................................................346
Product information..............................................................................................................................346
Edition notice........................................................................................................................................346
Power consumption..............................................................................................................................350

Index........................................................................................................364

Safety information

Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:

• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:

– Make sure to remove the topmost finisher first.
– To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
• If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.

•
•
•
•

Use the handholds located on both sides of the printer to lift it.
Make sure your fingers are not under the printer when you set it down.
Make sure there is adequate clearance around the printer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Safety information

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a
power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity input tray or more than one input
option. If you purchased a printer with a similar configuration, you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS.

Overview

Overview
Using this guide
This User’s Guide provides general and specific information on using the printer models that are listed on the cover
page.
The following chapters contain information applicable to all printer models:

•
•
•
•
•
•
•
•

Selecting a location for the printer
Additional printer setup
Paper and specialty media guide
Understanding printer menus
Saving money and the environment
Maintaining the printer
Clearing jams
Troubleshooting

To find instructions for your printer:

• Use the table of contents.
• Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer
What are you looking for?

Find it here

Initial setup instructions:

Setup documentation—The setup documentation came
with the printer and is also available on the Lexmark Web
site at http://support.lexmark.com.

• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:

•
•
•
•
•
•
•
•

Selecting and storing paper and specialty media
Loading paper
Configuring printer settings

User's Guide and Quick Reference Guide—The guides are
available on the Software and Documentation CD.
For updates, visit our Web site at
http://support.lexmark.com.

Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems

Instructions for:

• Connecting the printer to an Ethernet network
• Troubleshooting printer connection problems

Networking Guide—Open the Software and
Documentation CD, and then look for Printer and
Software Documentation under the Pubs folder. From
the list of publications, click the Networking Guide link.

Overview

What are you looking for?

Find it here

Help using the printer software

Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer
software.

• The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and customer
support:

•
•
•
•
•

Documentation
Driver downloads
Live chat support
E‑mail support
Voice support

Lexmark Support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the Support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:

•
•
•
•
Warranty information

Machine Type number
Serial number
Date purchased
Store where purchased

Warranty information varies by country or region:

• In the US—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.

• In other countries and regions—See the printed
warranty that came with your printer.

Selecting a location for the printer

Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
hardware options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.

• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature

-40 to 43.3°C (-40 to 110°F)

4
1

3
2
1

Right side 152 mm (6 in.)

Front

508 mm (20 in.)

Left side

152 mm (6 in.)

Rear

152 mm (6 in.)

Top

115 mm (4.5 in.)

Selecting a location for the printer

4
1

3
2

Right side 152 mm (6 in.)

Front

508 mm (20 in.)

Left side

152 mm (6 in.)

Rear

152 mm (6 in.)

Top

115 mm (4.5 in.)

4
1

3
2

Right side 152 mm (6 in.)

Front

508 mm (20 in.)

Left side

152 mm (6 in.)

Rear

152 mm (6 in.)

Top

115 mm (4.5 in.)

Additional printer setup

Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then
turn them off as well, and unplug any cables going into the printer.

Available internal options
• Memory card
– DDR3 DIMM
– Flash memory
• Fonts
• Firmware cards
– Forms and Bar Code
– PRESCRIBE
– IPDS
• Printer hard disk
• LexmarkTM Internal Solutions Ports (ISP)
– Parallel 1284-B interface
– MarkNetTM N8350 802.11 b/g/n wireless printer server
– RS-232-C serial interface

Accessing the controller board
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.

1 Remove the controller board access cover.

Additional printer setup

2 Using a screwdriver, loosen the screws on the controller board shield.

3 Remove the shield.

Additional printer setup

4 Use the following illustration to locate the appropriate connector:
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer first before touching any controller board electronic component or
connector.
1

Lexmark Internal Solutions Port or printer hard disk connector

Option card connector

Memory card connector

5 Align the screws with the holes on the shield, and then reattach the shield.

Additional printer setup

6 Tighten the screws on the shield.

7 Reattach the access cover.

Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.

Additional printer setup

An optional memory card can be purchased separately and attached to the controller board.

1 Access the controller board.
For more information, see “Accessing the controller board” on page 12.

2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may
cause damage.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

1
2

4 Push the memory card straight into the connector, and then push the card toward the controller board wall until
it clicks into place.

5 Reattach the controller board shield, and then the controller board access cover.

Additional printer setup

Installing an Internal Solutions Port
The controller board supports one optional Lexmark Internal Solutions Port (ISP).
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.

1 Access the controller board.
For more information, see “Accessing the controller board” on page 12.

2 If an optional printer hard disk is installed, then remove the printer hard disk first.
For more information, see “Removing a printer hard disk” on page 27.

3 Unpack the ISP kit.
1

2
4

ISP solution

Screw for attaching the plastic bracket to the ISP

Screws for attaching the ISP mounting bracket to the controller board shield

Plastic bracket

Additional printer setup

4 Remove the metal cover from the ISP opening.
a Loosen the screw.

b Lift the metal cover, and then pull it out completely.

5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket
on the controller board cage until it clicks into place.

Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on
the controller board cage.

Additional printer setup

6 Install the ISP on the plastic bracket.

Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the
ISP opening in the controller board cage.

7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.

Additional printer setup

8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.

Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.

9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.

10 Tighten the thumbscrew that is attached to the ISP.
Warning—Potential Damage: Do not screw it on too tightly.

Additional printer setup

11 Connect the ISP solution interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color-coded.

Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them
off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1 Access the controller board.
For more information, see “Accessing the controller board” on page 12.

2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

Additional printer setup

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
1

4 Push the card firmly into place as shown in the illustration.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller board.

5 Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually add
the options in the printer driver to make them available for print jobs. For more information, see “Updating
available options in the printer driver” on page 36.

Additional printer setup

Installing a printer hard disk
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.

1 Access the controller board.
For more information, see “Accessing the controller board” on page 12.

2 Unpack the printer hard disk.
3 Locate the appropriate connector on the controller board cage.

Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.

Additional printer setup

To install a printer hard disk onto the ISP:

a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.

b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down
until the standoffs are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on
the center of the printer hard disk. Doing so may cause damage.

c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color‑coded.

Additional printer setup

To install a printer hard disk directly on the controller board cage:

a Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer
hard disk down until the standoffs are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on
the center of the printer hard disk. Doing so may cause damage.

Additional printer setup

b Use the two provided screws to attach the printer hard disk mounting bracket.

c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color‑coded.

Additional printer setup

Removing a printer hard disk
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1 Access the controller board.
For more information, see “Accessing the controller board” on page 12.

2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer
hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before
pulling out the cable.

Additional printer setup

3 Remove the screws holding the printer hard disk in place.

4 Remove the printer hard disk.

5 Set aside the printer hard disk.

Additional printer setup

Installing hardware options
Order of installation
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with
a similar configuration, then you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
Install the printer and any hardware options you have purchased in the following order:

•
•
•
•

Caster base
2100‑sheet tray or spacer
Optional 550‑ or 250‑sheet tray
Printer

For more information on installing a caster base, optional 550‑ or 250‑sheet tray, spacer, or 2100‑sheet tray, see the
setup sheet that came with the option.

Installing optional trays
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with
a similar configuration, then you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.

1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.

Additional printer setup

2 Unpack the optional tray, and then remove all packing material.
3 Pull out the tray completely from the base.

4 Remove any packing material from inside the tray.
5 Insert the tray into the base.
6 Place the tray near the printer.
7 Align the optional tray with the caster base.
Note: Make sure to lock the wheels of the caster base to secure the printer.

Additional printer setup

8 Align the printer with the tray, and then slowly lower the printer into place.
Note: Optional trays lock together when stacked.

Additional printer setup

9 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.

Additional printer setup

Note: When the printer software and any optional trays are installed, you may need to manually add the
options in the printer driver to make them available for print jobs. For more information, see “Updating
available options in the printer driver” on page 36.
To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until
it clicks into place, and then remove stacked trays one at a time from the top to the bottom.

Attaching cables
CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling connections, such
as a power cord, a fax feature, or USB cable, during a lightning storm.
Connect the printer to the computer using a USB cable or Ethernet cable.
Make sure to match the following:

• The USB symbol on the cable with the USB symbol on the printer
• The appropriate Ethernet cable to the Ethernet port
• The appropriate parallel cable with the parallel port

Additional printer setup

6
1

3
4
5

Use the

Parallel port

Connect the printer to a computer.
Note: This can also be used in installing an optional Internal Solutions Port (ISP).

USB port

Attach an optional wireless network adapter.

Ethernet port

Connect the printer to a network.

USB printer port

Connect the printer to a computer.

Security slot

Attach a lock that will secure the controller board.

Printer power cord socket Connect the printer to a properly grounded electrical outlet.

Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area
shown while actively printing. Loss of data or a malfunction can occur.

Organizing the cables
Note: This feature is available only if you purchase optional trays and a caster base.
After attaching the Ethernet cable and power cord, neatly tuck the cables in the channels at the back of the printer.

Additional printer setup

Setting up the printer software
Installing the printer software
Notes:

• If you installed the printer software on the computer before but need to reinstall the software, then uninstall
the current software first.

• Close all open software programs before installing the printer software.
1 Obtain a copy of the software installer package.
• From the Software and Documentation CD that came with your printer.
• From our Web site:
Go to http://support.lexmark.com, and then navigate to:
SUPPORT & DOWNLOAD > select your printer > select your operating system

2 Double‑click the software installer package.
Wait for the installation dialog to appear.
If you are using a Software and Documentation CD and the installation dialog does not appear, then do the following:

In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type D:\setup.exe > OK.

Additional printer setup

In Windows 7 or earlier
a Click
or click Start, and then click Run.
b In the Start Search or Run dialog, type D:\setup.exe.
c Press Enter, or click OK.
In Macintosh
Click the CD icon on the desktop.
Note: D is the letter of your CD or DVD drive.

3 Click Install, and then follow the instructions on the computer screen.

Updating available options in the printer driver
When any hardware options are installed, you may need to manually add the options in the printer driver to make
them available for use.

For Windows users
1 Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier

a Click
or click Start, and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Depending on your device, do either of the following:
• Press and hold the printer you want to update.
• Right‑click the printer you want to update.
3 From the menu that appears, do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
4 Click the Configuration tab.
5 Do either of the following:
• Click Update Now ‑ Ask Printer.
• Under Configuration Options, manually add any installed hardware options.
6 Click Apply.

Additional printer setup

For Macintosh users
1 From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Options & Supplies > Driver
• System Preferences > Print & Fax > select your printer > Options & Supplies > Driver
2 Add any installed hardware options, and then click OK.

Networking
Notes:

• Purchase a MarkNet N8350 wireless network adapter first before setting up the printer on a wireless network.
For information on installing the wireless network adapter, see the instruction sheet that came with the
adapter.

• A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi
Protected Access (WPA), WPA2, and 802.1X-RADIUS are types of security used on a network.

Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the
printer.

•
•
•
•

A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to
use the default printer nickname, or assign a name that is easier for you to remember.

You will need an Ethernet cable to connect the printer to the network and an available port where the printer can
physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a
damaged cable.

Installing the printer on an Ethernet network
For Windows users
1 Obtain a copy of the software installer package.
• From the Software and Documentation CD that came with your printer.
• From our Web site:
Go to http://support.lexmark.com, and then navigate to:
SUPPORT & DOWNLOAD > select your printer > select your operating system

2 Double‑click the software installer package.
Wait for the installation dialog to appear.

Additional printer setup

If you are using the Software and Documentation CD and the installation dialog does not appear, then do the
following:
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type: D:\setup.exe > OK
In Windows 7 or earlier

a Click
or click Start, and then click Run.
b In the Start Search or Run dialog, type D:\setup.exe.
c Press Enter, or click OK.
Note: D is the letter of your CD or DVD drive.

3 Click Install, and then follow the instructions on the computer screen.
4 Select Ethernet connection, and then click Continue.
5 Attach the Ethernet cable when instructed to do so.
6 Select the printer from the list, and then click Continue.
Note: If the configured printer does not appear in the list, then click Modify Search.

7 Follow the instructions on the computer screen.
For Macintosh users
1 Allow the network DHCP server to assign an IP address to the printer.
2 Obtain the printer IP address either:
• From the printer control panel
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer.

3 Install the printer driver on the computer.
a Insert the Software and Documentation CD, and then double‑click the installer package for the printer.
b Follow the instructions on the computer screen.
c Select a destination, and then click Continue.
d From the Easy Install screen, click Install.
e Type the user password, and then click OK.
All the necessary applications are installed on the computer.

f Click Close when installation is complete.
4 Add the printer.
• For IP printing:
a From the Apple menu, navigate to either of the following:
– System Preferences > Print & Scan
– System Preferences > Print & Fax

Additional printer setup

b Click +.
c Click the IP tab.
d Type the printer IP address in the address field, and then click Add.
• For AppleTalk printing:
Notes:

– Make sure AppleTalk is activated on your printer.
– This feature is supported only in Mac OS X version 10.5.
a From the Apple menu, navigate to:
System Preferences > Print & Fax
b Click +, and then navigate to:
AppleTalk > select your printer > Add

Preparing to set up the printer on a wireless network
Notes:

• Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.

• Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:

• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if you are
not sure which channel to select.

• Security Method—There are four basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key
currently in use on the network by selecting the default WEP transmit key.

– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set
for the same type on the router and on the printer, or the printer will not be able to communicate on the
network.

– 802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:

•
•
•
•

Authentication type
Inner authentication type
802.1X user name and password
Certificates

– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.

Additional printer setup

Notes:

– If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility
of the computer network adapter, and then look for the network name. If you cannot find the SSID or the
security information for your network, then see the documentation that came with the access point, or contact
your system support person.

– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that
came with the access point, see the Embedded Web Server associated with the access point, or consult your
system support person.

Connecting the printer to a network using the Wireless Setup Wizard
Before you begin, make sure that:

• A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.

• The Ethernet cable is disconnected from the printer.
• Active NIC is set to Auto. To set this to Auto, navigate to one of the following:
–

> Settings >

–

> Network/Ports > Active NIC > Auto

–

> Network/Ports > Active NIC > Auto > Submit

> Network/Ports >

> Active NIC >

> Auto >

Note: Make sure to turn off the printer, then wait for at least five seconds, and then turn on the printer.

1 From the printer control panel, navigate to one of the following:
•

> Settings >

> Network/Ports >

> Network [x] >

> Network [x] Setup >

> Wireless >

> Wireless Connection Setup >

•

> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup

•

> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup

2 Select a wireless connection setup.
Use

Search for networks

Show available wireless connections.
Note: This menu shows all broadcast secured or unsecured SSIDs.

Enter a network name Manually enter the SSID.
Note: Make sure to enter the correct SSID.
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.

3 Follow the instructions on the printer display.

Additional printer setup

Connecting the printer to a wireless network using the Wi-Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:

• The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.

• A wireless network adapter installed in your printer is attached and working properly. For more information, see
the instruction sheet that came with the wireless network adapter.

Using the Push Button Configuration method
1 Depending on your printer model, navigate to either of the following:
•

> Settings >

> Networks/Ports >

> Wi‑Fi Protected Setup >

> Network [x] >

> Network [x] Setup >

> Wireless >

> Start Push Button Method

•

> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start Push
Button Method

•

> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start Push
Button Method

2 Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) method
1 Depending on your printer model, navigate to either of the following:
•

> Settings >

> Networks/Ports >

> Wi‑Fi Protected Setup >

> Network [x] >

> Network [x] Setup >

> Wireless >

> Start PIN Method

•

> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start PIN Method

•

> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start PIN Method

2 Copy the eight–digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:

• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the setting.

Connecting the printer to a wireless network using the Embedded Web Server
Before you begin, make sure that:

• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with the wireless network adapter.

Additional printer setup

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network mode, and
channel.

4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the
printer back on.

6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.

Changing port settings after installing a new network Internal Solutions Port
When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers
that access the printer must be updated since the printer will be assigned a new IP address. All computers that access
the printer must be updated with this new IP address.
Notes:

• If the printer has a static IP address, then you do not need to make any changes to the computer configurations.
• If the computers are configured to use the network name, instead of an IP address, then you do not need to
make any changes to your computer configurations.

• If you are adding a wireless ISP to a printer previously configured for an Ethernet connection, then make sure
the printer is disconnected from the Ethernet network when you configure the printer to operate wirelessly. If
the printer is connected to the Ethernet network, then the wireless configuration completes, but the wireless
ISP is inactive. To activate the wireless ISP, disconnect the printer from the Ethernet network, turn off the
printer, and then turn it back on.

• Only one network connection is active at a time. To switch between Ethernet and wireless connection types,
turn off the printer, connect the cable (to switch to an Ethernet connection) or disconnect the cable (to switch
to a wireless connection), and then turn the printer back on.

For Windows users
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Open the printers folder.

Additional printer setup

In Windows 8
From the Search charm, type Run and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier

a Click
, or click Start and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
3 To select the printer that has changed, do either of the following:
• Press and hold the printer, and then select Printer properties.
• Right‑click the printer, and then select Printer properties (Windows 7 or later) or Properties (earlier versions).
Note: If there is more than one copy of the printer, then update all of them with the new IP address.

4 Click the Ports tab.
5 Select the port from the list, and then click Configure Port.
6 Type the new IP address in the “Printer Name or IP Address” field.
7 Click OK > Close.
For Macintosh users
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Add the printer.
• For IP printing:
a From the Apple menu, navigate to either of the following:
– System Preferences > Print & Scan
– System Preferences > Print & Fax
b Click +.
c Click the IP tab.
d Type the printer IP address in the address field, and then click Add.
• For AppleTalk printing:
Notes:

Additional printer setup

Setting up serial printing
Use serial printing to print when the computer is far from the printer or to print at a reduced speed.
After installing the serial or communication (COM) port, configure the printer and the computer. Make sure you have
connected the serial cable to the COM port on your printer.

1 Set the parameters in the printer.
a From the printer control panel, navigate to the menu for the port settings.
b Locate the menu for the serial port settings, and then adjust the settings, if necessary.
c Save the modified settings, and then print a menu settings page.
2 Install the printer driver.
a Obtain a copy of the software installer package.
• From the Software and Documentation CD that came with your printer
• From our Web site:
Go to http://support.lexmark.com, and then navigate to:
SUPPORT & DOWNLOAD > select your printer > select your operating system

b Double‑click the software installer package.
Wait for the installation dialog to appear.
If you are using the Software and Documentation CD and the installation dialog does not appear, then do the
following:

In Windows 8
From the Search charm type run, and then navigate to:
Apps list > Run > type D:\setup.exe > OK

In Windows 7 or earlier
1 Click
or click Start, and then click Run.
2 In the Start Search or Run dialog, type D:\setup.exe.
3 Press Enter or click OK.
Note: D is the letter of your CD or DVD drive.

c
d
e
f
g

Click Install.
Follow the instructions on the computer screen.
Select Advanced, and then click Continue.
From the Configure Printer Connection dialog, select a port.
If the port is not in the list, then click Refresh, or navigate to:
Add port > select a port type > enter the necessary information > OK

h Click Continue > Finish.
3 Set the COM port parameters.
After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver.
Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer.

a Open Device Manager.

Additional printer setup

In Windows 8
From the Search charm, type run and then navigate to:
Apps list > Run > type devmgmt.msc > OK

In Windows 7 or earlier
1 Click
or click Start, and then click Run.
2 In the Start Search or Run dialog, type devmgmt.msc.
3 Press Enter or click OK.
b Double‑click Ports (COM & LPT) to expand the list of available ports.
c Do either of the following:
• Press and hold the COM port where you attached the serial cable to your computer (example: COM1).
• Right‑click the COM port where you attached the serial cable to your computer (example: COM1).
d From the menu that appears, select Properties.
e On the Port Settings tab, set the serial parameters to the same serial parameters set in the printer.
Check the serial heading of the menu settings page for the printer settings.

f Click OK, and then close all the dialogs.
g Print a test page to verify printer installation.

Verifying printer setup
When all hardware and software options are installed and the printer is turned on, verify that the printer is set up
correctly by printing the following:

• Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options
appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly.
Remove the option, and then install it again.
For more information, see the following:

– “Printing a menu settings page” on page 78 for non‑touch‑screen printer models
– “Printing a menu settings page” on page 128 or “Printing a menu settings page” on page 177 for touch‑screen
printer models

• Network setup page—Use this page to verify the network connection. This page also provides important
information that aids network printing configuration.
Note: Make sure your printer has Ethernet or wireless capability and is attached to a network.
For more information, see the following:

– “Printing a network setup page” on page 79 for non‑touch‑screen printer models
– “Printing a network setup page” on page 128 or “Printing a network setup page” on page 178 for touch‑screen
printer models

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Using MS810n, MS810dn, MS811n, MS811dn,
MS812dn
Learning about the printer
Printer configurations
Basic model
1

Standard bin

Printer control panel

Multipurpose feeder

Standard 550‑sheet tray (Tray 1)

Fully configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with
a similar configuration, then you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.

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The following illustration shows the maximum number of optional finishers and trays that are supported by the printer.
For more information on other configurations, visit http://support.lexmark.com.
8
1

6
5
4
3

Hardware option Alternative hardware option
1

Staple finisher

• Output expander
• 4‑bin mailbox

4‑bin mailbox

• Output expander
• High‑capacity output expander
• Staple finisher

Caster base

None

2100‑sheet tray

None

550‑sheet tray

250‑sheet tray

550‑sheet tray

4‑bin mailbox

Output expander

Output expander 4‑bin mailbox

In a configuration with two or more optional finishers:

•
•
•
•

The staple finisher must always be on top.
The high‑capacity output expander must always be at the bottom.
The output expander is the only finisher that can be placed on top of the high‑capacity output expander.
The output expander and mailbox may be installed in any order.

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When using optional trays:

•
•
•
•

Always use a caster base when the printer is configured with a 2100‑sheet tray.
The 2100‑sheet tray must always be at the bottom of a configuration.
A maximum of four optional trays may be configured with the printer.
The optional 250‑ and 550‑sheet trays may be installed in any order.

Using the printer control panel
1

Use the

Display

Select button

Submit changes made in the printer settings.

Arrow buttons

Scroll up and down or left and right.

Keypad

Enter numbers, letters, or symbols.

Sleep button

Enable Sleep mode or Hibernate mode.

• View the printer status.
• Set up and operate the printer.

Do the following to wake the printer from Sleep mode:

•
•
•
•
•
•

Press any hard button.
Pull out Tray 1 or load paper in the multipurpose feeder.
Open a door or cover.
Send a print job from the computer.
Perform a power‑on reset with the main power switch.
Attach a device to the USB port on the printer.

Stop or Cancel button Stop all printer activity.

Back button

Return to the previous screen.

Home button

Go to the home screen.

Indicator light

Check the status of the printer.

USB port

Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.

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Understanding the colors of the Sleep button and indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.

Indicator light color and its corresponding printer status
Indicator light

Printer status

Off

The printer is off or in Hibernate mode.

Blinking green

The printer is warming up, processing data, or printing.

Solid green

The printer is on, but idle.

Blinking red

The printer requires user intervention.

Sleep button light color and its corresponding printer status
Sleep button light

Printer status

Off

The printer is off, idle or in Ready state.

Solid amber

The printer is in Sleep mode.

Blinking amber

The printer is entering or waking from Hibernate mode.

Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern

The printer is in Hibernate mode.

Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more information,
see “Avoiding jams” on page 270 and “Storing paper” on page 191.

Setting the paper size and type
1 From the printer control panel, navigate to:
> Settings >

> Paper Menu >

> Paper Size/Type >

2 Press the up or down arrow button to select the tray or feeder, and then press
3 Press the up or down arrow button to select the paper size, and then press
4 Press the up or down arrow button to select the paper type, and then press

.
.
to change the settings.

Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer
menus.

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Notes:

• The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one‑sided printing and
105 x 148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing.

• The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one‑sided and two‑sided printing.
• When printing on paper less than 210 mm (8.3 inches) wide, the printer may print at a reduced speed after a
period of time to ensure the best print performance.

• If you regularly print large jobs on narrow paper, then you may use the MS710 Series printer models, which
print batches of 10 or more pages of narrow paper at a faster speed. For more information on the MS710 Series
printer models, contact your Lexmark sales representative.
From the printer control panel, navigate to:
> Settings >

> Paper Menu >

> Universal Setup >

> Units of Measure >

> select unit of

measure >

Loading the 250‑ or 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.

1 Pull out the tray.
Notes:

• When loading folio‑, legal‑, or Oficio‑size paper, lift the tray slightly and pull it out completely.
• Avoid removing trays while a job prints or while Busy appears on the display. Doing so may cause a jam.

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2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into
place.

Note: Use the paper size indicators at the bottom of the tray to help position the guides.

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3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being
loaded.

Notes:

• Lock the length guide for all paper sizes.
• Use the paper size indicators at the bottom of the tray to help position the guides.

Using MS810n, MS810dn, MS811n, MS811dn, MS812dn

4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.

5 Load the paper stack with the printable side facedown.
Note: Make sure the paper or envelope is loaded properly.

• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.
Without an optional staple finisher With an optional staple finisher

One‑sided printing

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
One‑sided printing

Two‑sided printing

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

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• Do not slide the paper into the tray. Load paper as shown in the illustration.

• If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left
side of the tray.

Using MS810n, MS810dn, MS811n, MS811dn, MS812dn

• Make sure the paper is below the solid line, which is the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the tray can cause paper jams.

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• When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line,
which is the alternate paper fill indicator.

6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock
the length guide.

7 Insert the tray.

8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

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Loading the 2100‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.

1 Pull out the tray.
2 Adjust the width and length guides.
Loading A5‑size paper
a Pull up and slide the width guide to the position for A5.

1
A4
A5
LGL
OFC
FOLIO
LTR

A4
A5

LGL C
OF LIO
FO R
LT

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b Squeeze and slide the length guide to the position for A5 until it clicks into place.

c Remove the A5 length guide from its holder.

d Insert the A5 length guide into its designated slot.
Note: Press the A5 length guide until it clicks into place.

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Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
a Pull up and slide the width guide to the correct position for the size of the paper being loaded.

1
LGL C
OF LIO
FO R
LT

A4
A5

LGL
OFC
FOLIO
LTR

LGL C
OF LIO
FO R
LT

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b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide
is not attached, then proceed to step d.

c Put the A5 length guide in its holder.

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d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks
into place.

3 Flex and fan the sheets to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges
on a level surface.

4 Load the paper stack with the printable side facedown.
Note: Make sure the paper is loaded properly.

• There are different ways for loading letterhead depending on whether an optional staple finisher is installed or
not.

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Without an optional staple finisher With an optional staple finisher

One‑sided printing

C
C

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
Two‑sided printing

C
AB

One‑sided printing
AB

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

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• Make sure the paper is below the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the tray can cause paper jams.

5 Insert the tray.
Note: Press the paper stack down while inserting the tray.

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6 From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading the multipurpose feeder
1 Pull down the multipurpose feeder door.
Note: Do not load or close the multipurpose feeder while a job is printing.

LTR
A4

A5
EXE

C
B5

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2 Pull the multipurpose feeder extender.

LTR
A4

A5
EX

B5
EC

Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.

3 Slide the width guide to the correct position for the size of the paper being loaded.

LT
R
A4

A5
EX

EC
B

Note: Use the paper size indicators on the bottom of the tray to help position the guides.

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LT
R
A
4

A
5
C

E
X
E

4 Prepare the paper or specialty media for loading.
• Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.

• Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.

Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.

• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level
surface.

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5 Load paper or specialty media.
Note: Slide the stack gently into the multipurpose feeder until it comes to a stop.

• Load only one size and type of paper or specialty media at a time.
• Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled.
• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.

A
B
C

Without an optional staple finisher With an optional staple finisher

One‑sided printing

A
B
C

One‑sided printing

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
One‑sided printing

Two‑sided printing

A
C

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

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4
A

B
C
E
X
E

R
T
L

• Load envelopes with the flap side down and on the left of the multipurpose feeder.

Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.

• Make sure the paper or specialty media is below the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the feeder can cause paper jams.

6 For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack.
7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

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Linking and unlinking trays
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer control panel in the TCP/IP section under the Network/Ports
menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more information,
see “Setting the paper size and type” on page 49.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are
not properly configured.

Creating a custom name for a paper type
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a new custom paper type name.
4 Click Submit.
5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel

1 From the printer control panel, navigate to:
> Settings >

> Paper Menu >

> Custom Names

2 Select a custom name, and then type a new custom paper type name.

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3 Press

4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.

Assigning a custom paper type
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.

4 Click Submit.
Using the printer control panel

1 From the printer control panel, navigate to:
> Settings >

> Paper Menu >

> Custom Types

2 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.

3 Press

Printing
Printing a document
Printing a document
1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.
2 Send the print job:
For Windows users

a
b
c
d

With a document open, click File > Print.
Click Properties, Preferences, Options, or Setup.
Adjust the settings, if necessary.
Click OK > Print.

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For Macintosh users

a Customize the settings in the Page Setup dialog if necessary:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the paper loaded.
3 Click OK.
b Customize the settings in the Page Setup dialog if necessary:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.

2 From the Print dialog and pop‑up menus adjust the settings if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
3 Click Print.

Adjusting toner darkness
Using the Embedded Web Server

1 Open a Web browser, and then type the IP address of the printer in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness, and then click Submit.
Using the printer control panel

1 From the printer control panel, navigate to:
> Settings >

> Print Settings >

2 Adjust the toner darkness, and then press

> Quality Menu >

> Toner Darkness

Printing from a flash drive
Supported flash drives and file types
Notes:

• High‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices are not supported.
• USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New Technology
File System (NTFS) or any other file system are not supported.

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Recommended flash drives

• Lexar JumpDrive FireFly (512MB and 1GB)
• SanDisk Cruzer Micro (512MB and 1GB)
• Sony Micro Vault Classic (512MB and 1GB)

File type
Documents:

• .pdf
• .xps
Images:

•
•
•
•
•
•
•
•

.dcx
.gif
.jpeg or .jpg
.bmp
.pcx
.tiff or .tif
.png
.fls

Printing from a flash drive
Notes:

• Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control
panel.

• You cannot print files for which you do not have printing permissions.
1 Insert a flash drive into the USB port.

Notes:

• A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is
installed.

• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the
printer ignores the flash drive.

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• If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these
print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data can occur.

2 From the printer control panel, select the document you want to print.
3 Press the left or right arrow button to specify the number of copies for printing, and then press

Notes:

• Do not remove the flash drive from the USB port until the document has finished printing.
• If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs
from the printer control panel to print files from the flash drive.

Printing confidential and other held jobs
Storing print jobs in the printer
1 From the printer control panel, navigate to:
> Settings >

> Security >

> Confidential Print > select the print job type

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Print job type

Description

Max Invalid PIN

Limits the number of times an invalid PIN can be entered.

Note: When the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration

Lets you hold print jobs in the computer until you enter the PIN from the printer
control panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.

Repeat Job Expiration

Lets you print and store print jobs in the printer memory for reprinting.

Verify Job Expiration

Lets you print one copy of a print job while the printer holds the remaining
copies. It allows you to examine if the first copy is satisfactory. The print job is
automatically deleted from the printer memory once all copies are printed.

Reserve Job Expiration

Lets you store print jobs for printing at a later time. The print jobs are held until
deleted from the Held Jobs menu.

Notes:

• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.

• You can set the printer to store print jobs in the printer memory until you start the print job from the printer
control panel.

• All print jobs that can be initiated by the user at the printer are called held jobs.

2 Press

Printing confidential and other held jobs
Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve
jobs are held in the printer until you choose to delete them.
For Windows users

1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.

5 Click OK or Print.
6 From the printer control panel, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print

• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print

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For Macintosh users

1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.

2 From the print options or Copies & Pages pop‑up menu, choose Job Routing.
3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.

4 Click OK or Print.
5 From the printer control panel, release the print job:
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print

• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print

Printing information pages
Printing a font sample list
1 From the printer control panel, navigate to:
> Settings >

> Reports >

> Print Fonts

2 Press the up or down arrow button to select the font setting.
3 Press

Note: The PPDS fonts appear only when the PPDS data stream is activated.

Printing a directory list
From the printer control panel, navigate to:
> Settings > Reports >

> Print Directory >

Note: The Print Directory menu item appears only when an optional flash memory or printer hard disk is installed.

Canceling a print job
Canceling a print job from the printer control panel
From the printer control panel, press

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Canceling a print job from the computer
For Windows users
1 Open the printers folder.
In Windows 8
From the Search charm, type Run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier

a Click
, or click Start and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Double‑click the printer icon.
3 Select the print job you want to cancel.
4 Click Delete.
For Macintosh users
1 From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Open Print Queue
• System Preferences > Print & Fax > select your printer > Open Print Queue
2 From the printer window, select the print job you want to cancel, and then delete it.

Managing your printer
Finding advanced networking and administrator information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system
support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server
Administrator's Guide on the Lexmark Web site at http://support.lexmark.com.

Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.

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Configuring supply notifications from the Embedded Web Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:

• Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can
be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.

• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop‑down menu for each supply, select one of the following notification options:
Notification

Description

Off

The normal printer behavior for all supplies occurs.

E‑mail Only

The printer generates an e‑mail when the supply condition is reached. The status of the
supply appears on the menus page and status page.

Warning

The printer displays the warning message and generates an e‑mail about the status of the
supply. The printer does not stop when the supply condition is reached.

Continuable Stop1

The printer stops processing jobs when the supply condition is reached, and the user needs
to press a button to continue printing.

Non Continuable Stop1,2

The printer stops processing jobs when the supply condition is reached. The supply must be
replaced to continue printing.

The printer generates an e-mail about the status of the supply when supply notification is enabled.

The printer stops when some supplies become empty to prevent damage.

4 Click Submit.

Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

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• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Configuration > Other Settings tab > Security > Confidential Print Setup.
3 Modify the settings:
• Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts,
all of the jobs for that user are deleted.

• Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time,
all of the jobs for that user are deleted.

4 Save the modified settings.

Copying printer settings to other printers
Note: This feature is available only in network printers.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings.
3 To change the language, select a language from the drop-down menu, and then click Click here to submit language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.

6 Click Copy Printer Settings.

Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
When you select and save other settings from the menus, they replace the factory default settings as user default
settings. A user default setting remains in effect until you access the menu again, choose another value, and save it.
From the printer control panel, navigate to:
> Settings >

>Reports >

> Menu Settings Page >

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Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This page
also provides important information that aids network printing configuration.

1 From the printer control panel, navigate to:
> Settings >

> Reports >

> Network Setup Page >

2 Check the first section of the network setup page, and then confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning.
Consult your system support person for a solution, and then print another network setup page.

Checking the status of parts and supplies
A message appears on the printer display when a replacement supply item is needed or when maintenance is required.
Notes:

• Each gauge displays the estimated life left for the supply or part.
• All page life estimates for supplies assume printing on a single side of letter‑ or A4‑size plain paper.

Checking the status of parts and supplies on the printer control panel
From the printer control panel, navigate to:
> Status/Supplies >

View Supplies >

Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and printer are connected to the same network.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.

Saving energy
Using Eco‑Mode
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

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• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Eco‑Mode.
3 Select a setting.
Use

Off

Use the factory default settings for all settings associated with Eco‑Mode.
Notes:

• Settings that were changed when other modes were selected are reset to the factory default
settings.

• Off supports the performance specifications of the printer.
Energy

Reduce energy use, especially when the printer is idle.
Notes:

• Printer engine motors do not start until a document is ready to print. You may notice a short
delay before the first page is printed.

• The printer enters Sleep mode after one minute of inactivity.
• The printer display is turned off when the printer is in Sleep mode.
• Lights on the staple finisher and other optional finishers are turned off when the printer is in
Sleep mode.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper

Enable the automatic two‑sided (duplex) printing feature.

4 Click Submit.

Reducing printer noise
Enable Quiet mode to reduce the printer noise.

1 From the printer control panel, navigate to:
> Settings >

2 Select a setting.

> Settings >

> General Settings >

> Quiet Mode >

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Use

Reduce printer noise.
Notes:

• Print jobs process at a reduced speed.
• Printer engine motors do not start until a document
is ready to print. There is a short delay before the
first page is printed.

• The alarm control and cartridge alarm sounds are
turned off.

• The printer ignores the Advance Start command.
Off

Use factory default settings.
Note: This setting supports the performance
specifications of the printer.

3 Press

Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode. Select from 1 to 120. The factory
default setting is 30 minutes.
Note: The printer still accepts print jobs when in Sleep mode.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Navigate to:
Settings > General Settings > Timeouts

3 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode.
4 Click Submit.
Using the printer control panel

1 From the printer control panel, navigate to:
> Settings >

> Settings >

> General Settings >

> Timeouts >

> Sleep Mode >

2 In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode.
3 Press

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Using Hibernate mode
Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices
are powered down safely.
Notes:

• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of
the Sleep button wakes the printer from Hibernate mode.

• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If your are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Sleep Button Settings.
3 From the “Press Sleep Button” or “Press and Hold Sleep Button” drop‑down menu, select Hibernate.
4 Click Submit.
Using the printer control panel

1 From the printer control panel, navigate to:
> Settings >

> Settings >

> General Settings >

2 Press the arrow buttons until Press Sleep Button or Press and Hold Sleep Button appears, and
then press

3 Press the arrow buttons until Hibernate appears, and then press

Notes:

• When Press Sleep Button is set to Hibernate, a short press of the Sleep button sets the printer to Hibernate
mode.

• When Press and Hold Sleep Button is set to Hibernate, a long press of the Sleep button sets the printer to
Hibernate mode.

Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.

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Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings.
3 In the Screen Brightness field, enter the brightness percentage you want for the display.
4 Click Submit.

Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring
the factory default settings. For more information, see “Printing a menu settings page” on page 78.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All
Settings option. For more information, see “Erasing non‑volatile memory” on page 85.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All
downloads stored in the RAM are deleted. Downloads stored in the flash memory or in the printer hard disk are not
affected.
From the printer control panel, navigate to:
> Settings >

> Settings >

> General Settings >

> Factory Defaults >

> Restore Now >

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Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached,
the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a
security lock to the printer in the location shown.

Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory

Description

Volatile memory

Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.

Non-volatile memory

Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to
store the operating system, device settings, network
information, bookmark settings, and embedded solutions.

Hard disk memory

Some printers have a hard disk drive installed. The printer
hard disk is designed for device-specific functionality. This lets
the device retain buffered user data from complex print jobs,
as well as form data, and font data.

Erase the content of any installed printer memory in the following circumstances:

•
•
•
•

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• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored
in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.

• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data is completely erased is to
physically destroy each hard disk where data is stored.

Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, turn off the printer.

Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following these
steps:

1 Turn off the printer.
2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the
progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display.

3 Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.

4 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.

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Erasing printer hard disk memory
Note: Some printer models may not have a printer hard disk installed.
Configuring Disk Wiping in the printer menus lets you remove residual confidential material left by print jobs by securely
overwriting files that have been marked for deletion.
Using the printer control panel

1 Turn off the printer.
2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar
appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display.

3 Press the up or down arrow button until Wipe Disk appears, and then select one of the following:
• Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.
• Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a
verification pass. A secure overwrite is compliant with the DoD 5220.22‑M standard for securely erasing data
from a hard disk. Highly confidential information should be wiped using this method.

4 Press the up or down arrow button until Yes appears, and then proceed with disk wiping.
Notes:

• A status bar will indicate the progress of the disk wiping task.
• Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable
for other user tasks.

5 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.

Configuring printer hard disk encryption
Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Note: Some printer models may not have a printer hard disk installed.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Disk Encryption.
Note: Disk Encryption appears in the Security menu only when a formatted, non‑defective printer hard disk is
installed.

3 From the Disk Encryption menu, select Enable.

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Notes:

• Enabling disk encryption will erase the content of the printer hard disk.
• Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
Using the printer control panel

3 Navigate to:
Disk Encryption > Enable
Note: Enabling disk encryption will erase the contents of the printer hard disk.

4 Select Yes to proceed with disk wiping.
Notes:

• Do not turn off the printer during the encryption process. Doing so may result in loss of data.
• Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.

• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer
will return to the screen for enabling or disabling disk encryption.

5 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.

Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored
in the printer cannot be accessed. For more information, visit the Lexmark security Web page or see the Embedded
Web Server Administrator’s Guide.

1 Go to http://support.lexmark.com, and then navigate to:
Support & Downloads > Tech Library > Manuals & Guides

2 In the Keyword field, type Embedded Web Server, and then click Filter.
3 Click Embedded Web Server to launch the document.

Using MS810de

Using MS810de
Learning about the printer
Printer configurations
Basic model
1

Standard bin

Printer control panel

Multipurpose feeder

Standard 550‑sheet tray (Tray 1)

Using MS810de

The following illustration shows the maximum number of optional finishers and trays that are supported by the printer.
For more information on other configurations, visit www.lexmark.com/multifunctionprinters.
8
1
2

6
5
4
3

Hardware option Alternative hardware option
1

Staple finisher

• Output expander
• 4‑bin mailbox

4‑bin mailbox

• Output expander
• High‑capacity output expander
• Staple finisher

Caster base

None

2100‑sheet tray

None

550‑sheet tray

250‑sheet tray

550‑sheet tray

4‑bin mailbox

Output expander

Output expander 4‑bin mailbox

• In a configuration with three optional finishers, the output expander and mailbox may be installed in any order.
• In a configuration with two optional finishers:
– The staple finisher must always be on top.
– The high‑capacity output expander must always be at the bottom.
– The output expander is the only finisher that can be placed on top of the high‑capacity output expander.

Using MS810de

• When using optional trays:
– Always use a caster base when the printer is configured with a 2100‑sheet tray.
– The 2100‑sheet tray must always be at the bottom of a configuration.
– A maximum of four optional trays may be configured with the printer.
– The optional 250‑ and 550‑sheet trays may be installed in any order.

Using the printer control panel
1

Use the

Display

Home button

Go to the home screen.

Sleep button

Enable Sleep mode or Hibernate mode.
Do the following to wake the printer from Sleep Mode:

• View the printer status.
• Set up and operate the printer.

•
•
•
•
•
•

Keypad

Enter numbers, letters, or symbols.

Stop or Cancel button Stop all printer activity.

Indicator light

Check the status of the printer.

USB port

Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.

Understanding the colors of the Sleep button and indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.

Using MS810de

Indicator light color and its corresponding printer status
Indicator light

Printer status

Off

The printer is off or in Hibernate mode.

Blinking green

The printer is warming up, processing data, or printing.

Solid green

The printer is on, but idle.

Blinking red

The printer requires user intervention.

Sleep button light color and its corresponding printer status
Sleep button light

Printer status

Off

The printer is off, idle or in Ready state.

Solid amber

The printer is in Sleep mode.

Blinking amber

The printer is entering or waking from Hibernate mode.

Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern

The printer is in Hibernate mode.

Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen
buttons and icons to initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and
active embedded solutions.
1

Touch

Change Language

Change the primary language of the printer.

Bookmarks

Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links.
Note: The tree view does not include bookmarks created within Forms and Favorites, and
the ones in the tree are not usable in Forms and Favorites.

Held Jobs

Display all current held jobs.

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Touch
4

To
USB

View, select, or print photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory card or
flash drive is connected to the printer.

Menus

Access printer menus.
Note: These menus are available only when the printer is in ready state.

Status message bar

• Show the current printer status such as Ready or Busy.
• Show printer conditions such as Imaging unit low or Cartridge Low.
• Show intervention messages and the instructions on how to clear them.

Status/Supplies

• Show a printer warning or error message whenever the printer requires intervention to
continue processing.

• View more information on the printer warning or message, and on how to clear it.
8

Tips

View a context‑sensitive help information.

This may also appear on the home screen:
Touch

Search Held Jobs

Search current held jobs.

Jobs by user

Access print jobs saved by user.

Profiles and Solutions

Access profiles and solutions.

Features
Feature

Description

Attendance message alert

If an attendance message affects a function, then this icon appears and the red
indicator light blinks.

Warning

If an error condition occurs, then this icon appears.

Printer IP address

The IP address of your printer is located at the top left corner of the home screen
and appears as four sets of numbers separated by periods. You can use the IP address
when accessing the Embedded Web Server to view and remotely configure printer
settings even when you are not physically near the printer.

Example: 123.123.123.123

Using the touch-screen buttons
Note: Your home screen may vary, depending on your home screen customization settings, administrative setup,
and active embedded solutions.

Using MS810de

Touch the

Radio button

Select or clear an item.

Up arrow

Scroll up.

Down arrow

Scroll down.

Accept button Save a setting.

Cancel button

• Cancel an action or a selection.
• Return to the previous screen.

Other touch-screen buttons
Touch

To
Return to the home screen.

Open a context-sensitive Help dialog on the printer control panel.

Scroll to the left.

Scroll to the right.

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Setting up and using the home screen applications
Notes:

• Your home screen may vary, depending on your home screen customization settings, administrative setup, and
active embedded applications. Some applications are supported only in select printer models.

• There may be additional solutions and applications available for purchase. For more information, visit
www.lexmark.com or inquire at your point of purchase.

Finding the IP address of the computer
Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or
wireless).
The computer IP address is required when setting up home screen applications, such as:

• Forms and Favorites
• Multi Send
• Scan to Network
For Windows users
1 Open the command window.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type cmd > OK
In Windows 7 or earlier

a Click
or click Start, and then click Run.
b In the Start Search or Run dialog, type cmd.
c Press Enter, or click OK.
2 Type ipconfig, and then click Go or press Enter.
Note: Type ipconfig /all to see additional useful information.

3 Look for IP Address.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

For Macintosh users
Note: This is applicable only in Mac OS X version 10.5 or later.

1 From the Apple menu, navigate to:
System Preferences > Network

2 Click Ethernet, Wi‑Fi, or AirPort.
3 Click Advanced > TCP/IP.
4 Look for IPv4 Address.

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Finding the IP address of the printer
Note: Make sure your printer is connected to a network or to a print server.
You can find the printer IP address:

• From the top left corner of the printer home screen.
• From the TCP/IP section in the Network/Ports menu.
• By printing a network setup page or menu settings page, and then finding the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even
when you are not physically near the printer.

1 Obtain the printer IP address:
• From the printer control panel home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2 Open a Web browser, and then type the printer IP address in the address field.
3 Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.

Customizing the home screen
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

2 Do one or more of the following:
• Show or hide the icons of basic printer functions.
a Click Settings > General Settings > Home screen customization.
b Select the check boxes to specify which icons appear on the home screen.
Note: If you clear a check box beside an icon, then the icon does not appear on the home screen.
c Click Submit.

• Customize the icon for an application. For more information, see “Finding information about the home screen
applications” on page 96 or see the documentation that came with the application.

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Activating the home screen applications
Finding information about the home screen applications
Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first
activate and set up these applications using the Embedded Web Server. For more information on accessing the
Embedded Web Server, see “Accessing the Embedded Web Server” on page 95.
For more information on configuring and using the home screen applications, do the following:

1 Go to http://support.lexmark.com, and then do either of the following:
• Click Business Solutions, and then select the name of the application.
• Click Software and Solutions, and then select either of the following:
– Scan to Network—Find information about the Scan to Network application.
– Other Applications—Find information about the other applications.
2 Click the Manuals tab, and then select the document for the home screen application.

Using Background and Idle Screen
Icon

Description
The application lets you customize the background and idle screen of your printer home screen.

1 From the home screen, navigate to:
Change Background > select background to use

2 Touch

Setting up Forms and Favorites
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To
check for updates of this User’s Guide, go to http://support.lexmark.com.
Use

To
Streamline work processes by letting you quickly find and print frequently used online forms directly
from the printer home screen.
Note: The printer must have permission to access the network folder, FTP site, or Web site where the
bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and
firewall settings to allow the printer at least a read access. For help, see the documentation that came
with your operating system.

Using MS810de

1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

2 Click Settings > Apps > Apps Management > Forms and Favorites.
3 Click Add, and then customize the settings.
Notes:

• See the mouse-over help beside each field for a description of the setting.
• To make sure the location settings of the bookmark are correct, type the correct IP address of the host
computer where the bookmark is located. For more information on obtaining the IP address of the host
computer, see “Finding the IP address of the computer” on page 94.

• Make sure the printer has access rights to the folder where the bookmark is located.
4 Click Apply.
To use the application, touch Forms and Favorites on the printer home screen, and then navigate through form
categories, or search for forms based on a form number, name, or description.

Understanding Eco‑Settings
Icon

Description
The application lets you easily manage energy consumption, noise, toner, and paper usage settings to
help reduce the environmental impact of your printer.

Setting up Remote Operator Panel
This application shows the printer control panel on your computer screen and lets you interact with the printer control
panel, even when you are not physically near the network printer. From your computer screen, you can view the printer
status, release held print jobs, create bookmarks, and do other print-related tasks you might normally do while standing
at the network printer.

2 Click Settings > Remote Operator Panel Settings.
3 Select the Enabled check box, and then customize the settings.
4 Click Submit.
To use the application, click Remote Operator Panel > Launch VNC Applet.

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Exporting and importing a configuration
You can export configuration settings into a text file, and then import the file to apply the settings to other printers.

2 To export or import a configuration for one application, do the following:
a Click Settings > Apps > Apps Management.
b From the list of installed applications, click the name of the application you want to configure.
c Click Configure, and then do either of the following:
• To export a configuration to a file, click Export, and then follow the instructions on the computer screen to
save the configuration file.
Notes:

– When saving the configuration file, you can type a unique file name or use the default name.
– If a "JVM Out of Memory” error occurs, then repeat the export process until the configuration file is
saved.

• To import a configuration from a file, click Import, and then browse to the saved configuration file that was
exported from a previously configured printer.
Notes:

– Before importing the configuration file, you can choose to preview it first or load it directly.
– If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click Apply.
3 To export or import a configuration for multiple applications, do the following:
a Click Settings > Import/Export.
b Do either of the following:
• To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions
on the computer screen to save the configuration file.

• To import a configuration file, do the following:
1 Click Import Embedded Solutions Settings File > Choose File, and then browse to the saved configuration
file that was exported from a previously configured printer.

2 Click Submit.

Setting the paper size and type
From the home screen navigate to:
> Paper Menu > Paper Size/Type > select a tray > select the paper size or type >

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Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer
menus.
Notes:

• The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one‑sided printing and
105 x 148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing.

1 From the home screen, navigate to:
> Paper Menu > Universal Setup > Units of Measure > select a unit of measure

2 Touch Portrait Width or Portrait Height.
3 Select the width or height, and then touch

Loading the 250‑ or 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.

1 Pull out the tray.
Notes:

• When loading folio‑, legal‑, or Oficio‑size paper, lift the tray slightly and pull it out completely.
• Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam.

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100

2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into
place.

Note: Use the paper size indicators at the bottom of the tray to help position the guides.

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101

3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being
loaded.

Notes:

• Lock the length guide for all paper sizes.
• Use the paper size indicators at the bottom of the tray to help position the guides.

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102

4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.

5 Load the paper stack with the printable side facedown.
Note: Make sure the paper or envelope is loaded properly.

• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.
Without an optional staple finisher With an optional staple finisher

One‑sided printing

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
One‑sided printing

Two‑sided printing

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

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103

• Do not slide the paper into the tray. Load paper as shown in the illustration.

• If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left
side of the tray.

Using MS810de

• Make sure the paper is below the solid line, which is the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the tray can cause paper jams.

104

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105

• When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line,
which is the alternate paper fill indicator.

6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock
the length guide.

7 Insert the tray.

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106

Loading the 2100‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.

1 Pull out the tray.
2 Adjust the width and length guides.
Loading A5‑size paper
a Pull up and slide the width guide to the position for A5.

1
A4
A5
LGL
OFC
FOLIO
LTR

A4
A5

LGL C
OF LIO
FO R
LT

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107

b Squeeze and slide the length guide to the position for A5 until it clicks into place.

c Remove the A5 length guide from its holder.

d Insert the A5 length guide into its designated slot.
Note: Press the A5 length guide until it clicks into place.

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108

Loading A4‑, letter‑, legal‑, Oficio‑, and Folio‑size paper
a Pull up and slide the width guide to the correct position for the size of the paper being loaded.

1
LGL C
OF LIO
FO R
LT

A4
A5

LGL
OFC
FOLIO
LTR

LGL C
OF LIO
FO R
LT

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109

b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide
is not attached, then proceed to step d.

c Put the A5 length guide in its holder.

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d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks
into place.

3 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.

4 Load the paper stack with the printable side facedown.
Note: Make sure the paper is loaded properly.

• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.

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111

Without an optional staple finisher With an optional staple finisher

One‑sided printing

C
C

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
Two‑sided printing

C
AB

One‑sided printing
AB

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

Using MS810de

• Make sure the paper is below the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the tray can cause paper jams.

5 Insert the tray.
Note: Press the paper stack down while inserting the tray.

112

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113

6 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the
tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading the multipurpose feeder
1 Pull down the multipurpose feeder door.
Note: Do not load or close the multipurpose feeder while a job is printing.

LTR
A4

A5
EX

B5
EC

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2 Pull the multipurpose feeder extender.

LTR
A4

A5
EX

B5
EC

Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.

3 Slide the width guide to the correct position for the size of the paper being loaded.

LT
R
A4

A5
EX

EC
B

Note: Use the paper size indicators on the bottom of tray to help position the guides.

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115

LT
R
A
4

A
5
C

E
X
E

• Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.

Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.

• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level
surface.

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5 Load the paper or specialty media.
Note: Slide the stack gently into the multipurpose feeder until it comes to a stop.

A
B
C

Without an optional staple finisher With an optional staple finisher

One‑sided printing

A
B
C

One‑sided printing

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
One‑sided printing

Two‑sided printing

A
C

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

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4
A

B
C
E
X
E

R
T
L

• Load envelopes with the flap side down and on the left of the multipurpose feeder.

Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.

• Make sure the paper or specialty media is below the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the feeder can cause paper jams.

6 For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack.
7 From the Paper menu on the printer control panel, set the paper size and type in the Paper menu to match the
paper loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

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Linking and unlinking trays
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more information,
see “Setting the paper size and type” on page 98.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are
not properly configured.

Creating a custom name for a paper type
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a custom paper type name.
4 Click Submit.
5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel

1 From the home screen, navigate to:
> Paper Menu > Custom Names

2 Select a custom name, and then type a custom paper type name.

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4 Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name.

Assigning a custom paper type
Using the Embedded Web Server
Assign a custom paper type name to a tray when linking or unlinking trays.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.

4 Click Submit.
Using the printer control panel

1 From the home screen, navigate to:
> Paper Menu > Custom Types

2 Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.

3 Touch

Printing
Printing a document
Printing forms
Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that
is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting
up Forms and Favorites” on page 96.

1 From the printer home screen, navigate to:
Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings

2 Depending on your printer model, touch

, or Submit.

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Printing a document
1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.
2 Send the print job:
For Windows users

a
b
c
d

With a document open, click File > Print.
Click Properties, Preferences, Options, or Setup.
Adjust the settings, if necessary.
Click OK > Print.

For Macintosh users

a Customize the settings in the Page Setup dialog:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the paper loaded.
3 Click OK.
b Customize the settings in the Print dialog:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the Print dialog and pop‑up menus, adjust the settings if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
3 Click Print.

Adjusting toner darkness
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the setting, and then click Submit.
Using the printer control panel

1 From the home screen, navigate to:
> Settings > Print Settings > Quality Menu > Toner Darkness

2 Adjust the setting, and then touch

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Printing from a flash drive
Supported flash drives and file types
Notes:

• Lexar JumpDrive FireFly (512MB and 1GB)
• SanDisk Cruzer Micro (512MB and 1GB)
• Sony Micro Vault Classic (512MB and 1GB)

File type
Documents:

• .pdf
• .xps
Images:

•
•
•
•
•
•
•
•

.dcx
.gif
.jpeg or .jpg
.bmp
.pcx
.tiff or .tif
.png
.fls

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Printing from a flash drive
Notes:

• Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control
panel.

• You cannot print files for which you do not have printing permissions.
1 Insert a flash drive into the USB port.

Notes:

• A flash drive icon appears on the printer home screen when a flash drive is inserted.
• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the
printer ignores the flash drive.

2 From the printer control panel, touch the document you want to print.

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3 Touch the arrows to specify the number of copies for printing, and then touch Print.
Notes:

• Do not remove the flash drive from the USB port until the document has finished printing.
• If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on
the home screen to print files from the flash drive.

Printing confidential and other held jobs
Storing print jobs in the printer
1 From the home screen, navigate to:
> Security > Confidential Print > select a print job type
Use

Max Invalid PIN

Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and PIN
are deleted.

Confidential Job Expiration

Hold print jobs in the computer until you enter the PIN from the printer control
panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.

Repeat Job Expiration

Print and store print jobs in the printer memory.

Verify Job Expiration

Print one copy of a print job and hold the remaining copies. It lets you examine
if the first copy is satisfactory or not. The print job is automatically deleted
from the printer memory when all copies are printed.

Reserve Job Expiration

Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.

Notes:

• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.

• You can set the printer to store print jobs in the printer memory until you start the print job from the printer
control panel.

• All print jobs that can be initiated by the user at the printer are called held jobs.

2 Touch

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5 Click OK or Print.
6 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > Print

• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
For Macintosh users

1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.

4 Click OK or Print.
5 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > Print

• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print

Printing information pages
Printing a font sample list
1 From the home screen, navigate to:
> Reports > Print Fonts

2 Touch PCL Fonts or PostScript Fonts.

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Printing a directory list
A directory list shows the resources stored in a flash memory or in the printer hard disk.
From the home screen, navigate to:
> Reports > Print Directory

Canceling a print job
Canceling a print job from the printer control panel
1 From the printer control panel, touch Cancel Jobs or press

on the keypad.

2 Touch the print job you want to cancel, and then touch Delete Selected Jobs.

Canceling a print job from the computer
For Windows users
1 Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier

a Click
or click Start, and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Double‑click the printer icon.
3 Select the print job you want to cancel.
4 Click Delete.
For Macintosh users
1 From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Open Print Queue
• System Preferences > Print & Fax > select your printer > Open Print Queue
2 From the printer window, select the print job you want to cancel, and then delete it.

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Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

Description

Off

The normal printer behavior for all supplies occurs.

E‑mail Only

The printer generates an e‑mail when the supply condition is reached. The status of the
supply appears on the menus page and status page.

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Notification

Description

Warning

The printer displays the warning message and generates an e‑mail about the status of the
supply. The printer does not stop when the supply condition is reached.

Continuable Stop1

The printer stops processing jobs when the supply condition is reached, and the user needs
to press a button to continue printing.

Non Continuable Stop1,2

The printer stops processing jobs when the supply condition is reached. The supply must be
replaced to continue printing.

The printer generates an e-mail about the status of the supply when supply notification is enabled.

The printer stops when some supplies become empty to prevent damage.

4 Click Submit.

Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Configuration > Other Settings tab > Security > Confidential Print Setup.
3 Modify the settings:
• Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user
are deleted.

• Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time, all of
the jobs for that user are deleted.

4 Save the modified settings.

Copying printer settings to other printers
Note: This feature is available only in network printers.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

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5 Type the IP addresses of the source and target printers.
Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP.

6 Click Copy Printer Settings.

Printing a menu settings page
From the home screen, navigate to:
> Reports > Menu Settings Page

1 From the home screen, navigate to:
> Reports > Network Setup Page

2 Check the first section of the network setup page and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning.
Consult your system support person for a solution, and then print another network setup page.

Checking the status of parts and supplies
A message appears on the printer display when a replacement supply item is needed or when maintenance is required.
Notes:

• Each gauge displays the estimated life left for the supply or part.
• All page life estimates for supplies assume printing on a single side of letter‑ or A4‑size plain paper.

Checking the status of parts and supplies on the printer control panel
From the home screen, touch Status/Supplies > View Supplies.

Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and the printer are connected to the same network.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the home screen. The IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.

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Saving energy
Using Eco‑Mode
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Eco‑Mode.
3 Select a setting.
Use

Off

Use the factory default settings for all settings associated with Eco‑Mode.
Notes:

• Settings that were changed when other modes were selected are reset to the factory default
settings.

• Off supports the performance specifications of the printer.
Energy

Reduce energy use, especially when the printer is idle.
Notes:

• Printer engine motors do not start until a document is ready to print. You may notice a short
delay before the first page is printed.

Enable the automatic two‑sided (duplex) printing feature.

4 Click Submit.

Reducing printer noise
Enable Quiet mode to reduce printer noise.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Quiet Mode.
3 Select a setting.

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Use

Reduce printer noise.
Notes:

• Print jobs process at a reduced speed.
• Printer engine motors do not start until a document
is ready to print. There is a short delay before the
first page is printed.

• The alarm control and cartridge alarm sounds are
turned off.

• The printer ignores the Advance Start command.
Off

Use factory default settings.
Note: This setting supports the performance
specifications of the printer.

4 Click Submit.

Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode. Select from 1 to 120. The factory
default setting is 30 minutes.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 In the Sleep Mode field, enter the number of minutes you want for the printer to wait before it enters Sleep Mode.
4 Click Submit.
Using the printer control panel

1 From the home screen, navigate to:
> Settings > General Settings > Timeouts > Sleep Mode

2 In the Sleep Mode field, select the number of minutes you want for the printer to wait before it enters Sleep Mode.
3 Touch

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Using Hibernate Mode
Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, the printer is essentially off, and
all other systems and devices are powered down safely.
Note: The Hibernate and Sleep modes can be scheduled.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Sleep Button Settings.
3 From the Press Sleep Button or Press and Hold Sleep Button drop‑down menu, select Hibernate.
4 Click Submit.
Using the printer control panel

1 From the home screen, navigate to:
> Settings > General Settings

2 Touch Press Sleep Button or Press and Hold Sleep Button.
3 Touch Hibernate >

Adjusting the brightness of the display
To save energy, or if you are have trouble reading your display, adjust the brightness of the display.
Available settings range from 20–100. The factory default setting is 100.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the home screen. The IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.

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Using the printer control panel

1 From the home screen, navigate to:
> Settings > General Settings > Screen Brightness

2 In the Screen Brightness field, enter the brightness percentage you want for the display.
3 Touch

Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring
the factory default settings. For more information, see “Printing a menu settings page” on page 128.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All
Settings option. For more information, see “Erasing non‑volatile memory” on page 134.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All
downloads stored in the RAM are deleted. Downloads stored in the flash memory or in a printer hard disk are not
affected.
From the home screen, navigate to:
> Settings > General Settings > Factory Defaults > Restore Now >

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Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory

Description

Volatile memory

Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.

Non-volatile memory

Hard disk memory

Erase the content of any installed printer memory in the following circumstances:

•
•
•
•
•
•

The printer is being decommissioned.
The printer hard disk is being replaced.
The printer is being moved to a different department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.

Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored
in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.

Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, simply turn off the printer.

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Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following these
steps:

3 Touch Wipe All Settings.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.

4 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.

3 Touch Wipe Disk, and then touch one of the following:
• Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.
• Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a
verification pass. A secure overwrite is compliant with the DoD 5220.22‑M standard for securely erasing data
from a hard disk. Highly confidential information should be wiped using this method.

4 Touch Yes to proceed with disk wiping.
Notes:

5 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.

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1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Disk Encryption.
Note: Disk Encryption appears in the Security Menu only when a formatted, non‑defective printer hard disk is
installed.

3 From the Disk encryption menu, select Enable.
Notes:

• Enabling disk encryption will erase the contents of the printer hard disk.
• Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.

4 Click Submit.
Using the printer control panel

3 Touch Disk Encryption > Enable.
Note: Enabling disk encryption will erase the contents of the printer hard disk.

4 Touch Yes to proceed with disk wiping.
Notes:

• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer
will return to the Enable/Disable screen.

5 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.

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Finding printer security information
In high-security environments, you may need to take additional steps to make sure that confidential data stored in the
printer cannot be accessed. For more information, visit the Lexmark security Web page or see the Embedded Web
Server Administrator’s Guide.

1 Go to http://support.lexmark.com, and then navigate to:
Support & Downloads > Tech Library > Manuals & Guides

2 Type Embedded Web Server in the keyword field, and then click Filter.
3 Click Embedded Web Server to launch the document.

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Using MS812de
Learning about the printer
Printer configurations
Basic model
1

Standard bin

Printer control panel

Multipurpose feeder

Standard 550‑sheet tray (Tray 1)

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6
5
4
3

Hardware option Alternative hardware option
1

Staple finisher

• Output expander
• 4‑bin mailbox

4‑bin mailbox

• Output expander
• High‑capacity output expander
• Staple finisher

Caster base

None

2100‑sheet tray

None

550‑sheet tray

250‑sheet tray

550‑sheet tray

4‑bin mailbox

Output expander

Output expander 4‑bin mailbox

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Using the printer control panel
1

Use the

Display

Home button

Go to the home screen.

Sleep button

Enable Sleep mode or Hibernate mode.

• View the status of the printer.
• Set up and operate the printer.

Do the following to wake the printer from Sleep mode:

•
•
•
•
•
•

Press and release the Sleep button.
Touch the screen or press any hard button.
Open a tray, cover, or door.
Send a print job from the computer.
Perform a power‑on reset with the main power switch.
Attach a device to a USB port.

Keypad

Enter numbers, letters, or symbols on the printer.

Stop or Cancel button Stop all printer activity.

Indicator light

Check the status of the printer.

USB port

Connect a USB Bluetooth adapter or a flash drive to the printer.
Note: Only the front USB port supports flash drives.

Understanding the colors of the Sleep button and indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.

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Indicator light color and its corresponding printer status
Indicator light

Printer status

Off

The printer is off or in Hibernate mode.

Blinking green

The printer is warming up, processing data, or printing.

Solid green

The printer is on, but idle.

Blinking red

The printer requires user intervention.

Sleep button light color and its corresponding printer status
Sleep button light

Printer status

Off

The printer is off, idle or in Ready state.

Solid amber

The printer is in Sleep mode.

Blinking amber

The printer is entering or waking from Hibernate mode.

Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern

The printer is in Hibernate mode.

Touch

Search Held Jobs

Search current held jobs.

Held Jobs

Display all current held jobs.

Forms and Favorites Access frequently used online forms.

Eco‑Settings

Adjust energy consumption, noise, toner and paper usage.

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Touch

Menus

Access printer menus.
Note: These menus are available only when the printer is in Ready state.

Status message bar

Status/Supplies

• Show a printer warning or error message whenever the printer requires intervention to
continue processing.

• View more information on the printer warning or message, and on how to clear it.
8

Tips

Open a context‑sensitive Help information on the printer control panel.

Features
Feature

Description

Attendance message alert

If an attendance message affects a function, then this icon appears and the red
indicator light blinks.

Warning

If an error condition occurs, then this icon appears.

Printer IP address

The IP address of your network printer is located at the top left corner of the home
screen and appears as four sets of numbers separated by periods. You can use the
IP address when accessing the Embedded Web Server so you can view and remotely
configure printer settings even when you are not physically near the printer.

Example: 123.123.123.123

Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings,
administrative setup, and active embedded solutions.

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Touch

Left arrow

Scroll to the left.

Right arrow Scroll to the right.

Up arrow

Down arrow Scroll down.

Submit

Submit changes made in the printer settings.

Back

Return to the previous screen.

Home

Return to the home screen.

Scroll up.

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Touch

Tips

Open a context-sensitive Help dialog on the printer control panel.

Other touch-screen buttons
Touch

Save settings.

Cancel

• Cancel an action or a selection.
• Leave a screen and return to the previous screen without saving changes.

Increase

Select a higher value.

Decrease

Select a lower value.

Exit

Leave the current screen.

Search current held jobs.

Warning

View a warning or error message.

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Setting up and using the home screen applications
Notes:

• There may be additional solutions and applications available for purchase. For more information, visit
www.lexmark.com or inquire at your point of purchase.

Finding the IP address of the computer
Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or
wireless).

For Windows users
1 Open the command window.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type cmd > OK
In Windows 7 or earlier

3 Look for IP Address.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

For Macintosh users
Note: This is applicable only in Mac OS X version 10.5 or later.

1 From the Apple menu, navigate to:
System Preferences > Network

2 Click Ethernet, Wi‑Fi, or AirPort.
3 Click Advanced > TCP/IP.
4 Look for IPv4 Address.

Finding the IP address of the printer
Note: Make sure your printer is connected to a network or to a print server.

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You can find the printer IP address:

Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even
when you are not physically near the printer.

2 Open a Web browser, and then type the printer IP address in the address field.
3 Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Do one or more of the following:
• Show or hide icons of basic printer functions.
a Click Settings > General Settings > Home screen customization.
b Select the check boxes to specify which icons appear on the printer home screen.
Note: If you clear a check box beside an icon, then the icon does not appear on the home screen.
c Click Submit.

• Customize the icon for an application. For more information, see “Finding information about the home screen
applications” on page 145 or see the documentation that came with the application.

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For more information on configuring and using the home screen applications, do the following:

Using Background and Idle Screen
Use

To
Customize the background and idle screen of your printer home screen.

From the home screen, navigate to:
Change Background > select background to use > Apply

To
Quickly find and print frequently used online forms directly from the printer home screen.
Note: The printer must have permission to access the network folder, FTP site, or Web site where the
bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and
firewall settings to allow the printer at least a read access. For help, see the documentation that came
with your operating system.

2 Click Settings > Apps > Apps Management > Forms and Favorites.
3 Click Add, and then customize the settings.
Notes:

• See the mouse-over help beside each field for a description of the setting.

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• To make sure the location settings of the bookmark are correct, type the correct IP address of the host
computer where the bookmark is located. For more information on obtaining the IP address of the host
computer, see “Finding the IP address of the computer” on page 94.

Understanding Eco‑Settings
Use

To
Manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental
impact of your printer.

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Exporting and importing a configuration
You can export configuration settings into a text file, and then import the file to apply the settings to other printers.

• To import a configuration from a file, click Import, and then browse to the saved configuration file that was
exported from a previously configured printer.
Notes:

2 Click Submit.

Setting the paper size and type
From the home screen navigate to:
> Paper Menu > Paper Size/Type > select a tray > select a paper size or type > Submit

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Notes:

• The paper size is automatically set according to the position of the paper guides in each tray except the
multipurpose feeder.

• The paper size for the multipurpose feeder must be set manually from the Paper Size menu.
• The paper type must be set manually for all trays that do not contain plain paper.

Configuring Universal paper settings
Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus.
Notes:

• The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one‑sided printing and
105 x 148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing.

1 From the home screen, navigate to:
> Paper Menu > Universal Setup > Units of Measure > select a unit of measure

2 Touch Portrait Width or Portrait Height.
3 Select the width or height, and then touch Submit.

Loading the 250‑ or 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.

1 Pull out the tray.
Notes:

• When loading folio‑, legal‑, or Oficio‑size paper, lift the tray slightly and then pull it out completely.
• Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam.

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2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into
place.

Note: Use the paper size indicators at the bottom of the tray to help position the guides.

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3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being
loaded.

Notes:

• Lock the length guide for all paper sizes.
• Use the paper size indicators at the bottom of the tray to help position the guides.

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4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.

5 Load the paper stack with the printable side facedown.
Note: Make sure the paper or envelope is loaded properly.

• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.
Without an optional staple finisher With an optional staple finisher

One‑sided printing

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Without an optional staple finisher With an optional staple finisher
C

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
One‑sided printing

Two‑sided printing

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

• Do not slide the paper into the tray. Load paper as shown in the illustration.

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• If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left
side of the tray.

• Make sure the paper is below the solid line, which is the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the tray can cause paper jams.

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• When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line,
which is the alternate paper fill indicator.

6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock
the length guide.

7 Insert the tray.

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Loading the 2100‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.

1 Pull out the tray.
2 Adjust the width and length guides.
Loading A5‑size paper
a Pull up and slide the width guide to the position for A5.

1
A4
A5
LGL
OFC
FOLIO
LTR

A4
A5

LGL C
OF LIO
FO R
LT

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b Squeeze and slide the length guide to the position for A5 until it clicks into place.

c Remove the A5 length guide from its holder.

d Insert the A5 length guide into its designated slot.
Note: Press the A5 length guide until it clicks into place.

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Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
a Pull up and slide the width guide to the correct position for the size of the paper being loaded.

1
LGL C
OF LIO
FO R
LT

A4
A5

LGL
OFC
FOLIO
LTR

LGL C
OF LIO
FO R
LT

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b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide
is not attached, then proceed to step d.

c Put the A5 length guide in its holder.

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d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks
into place.

3 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.

4 Load the paper stack with the printable side facedown.
Note: Make sure the paper is loaded properly.

• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.

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Without an optional staple finisher With an optional staple finisher

One‑sided printing

C
C

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
Two‑sided printing

C
AB

One‑sided printing
AB

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

Using MS812de

• Make sure the paper is below the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the tray can cause paper jams.

5 Insert the tray.
Note: Press the paper stack down while inserting the tray.

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6 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading the multipurpose feeder
1 Pull down the multipurpose feeder door.
Note: Do not load or close the multipurpose feeder while a job is printing.

LTR
A4

A5
C
EXE

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2 Using the handle, pull the multipurpose feeder extender.

LTR
A4

A5
EX

B5
EC

Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.

3 Slide the width guide to the correct position for the size of the paper being loaded.

LT
R
A4

A5
EX

EC
B

Note: Use the paper size indicators on the bottom of tray to help position the guides.

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LT
R
A
4

A
5
C

E
X
E

• Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.

Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.

• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level
surface.

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5 Load the paper or specialty media.
Note: Slide the stack gently into the multipurpose feeder until it comes to a stop.

• Load only one size and type of paper or specialty media at a time.
• Make sure the paper fits loosely in the multipurpose feeder, lies flat and is not bent or wrinkled.
• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.

A
B
C

Without an optional staple finisher With an optional staple finisher

One‑sided printing

A
B
C

One‑sided printing

Two‑sided printing

• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge
of the paper are on the right side of the tray.
One‑sided printing

Two‑sided printing

A
C

Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

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4
A

B
C
E
X
E

R
T
L

• Load envelopes with the flap side down and on the left of the multipurpose feeder.

Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.

• Make sure the paper or specialty media is below the maximum paper fill indicator.

Warning—Potential Damage: Overfilling the feeder can cause paper jams.

6 For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack.
7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the
tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

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Linking and unlinking trays
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more information,
see “Setting the paper size and type” on page 148.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are
not properly configured.

Creating a custom name for a paper type
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

1 From the home screen, navigate to:
> Paper Menu > Custom Names

2 Select a custom name, and then type a custom paper type name.

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3 Touch Submit.
4 Touch Custom Types, and then verify if the new custom paper type name has replaced the custom name.

Assigning a custom paper type
Using the Embedded Web Server
Assign a custom paper type name to a tray when linking or unlinking trays.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

4 Click Submit.
Using the printer control panel

1 From the home screen, navigate to:
> Paper Menu > Custom Types

2 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.

3 Touch Submit.

1 From the printer home screen, navigate to:
Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings

2 Depending on your printer model, touch

, or Submit.

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Printing a document
1 From the printer control panel, set the paper type and size to match the paper loaded.
2 Send the print job:
For Windows users

a
b
c
d

With a document open, click File > Print.
Click Properties, Preferences, Options, or Setup.
Adjust the settings, if necessary.
Click OK > Print.

For Macintosh users

a Customize the settings in the Page Setup dialog:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the paper loaded.
3 Click OK.
b Customize the settings in the Print dialog:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options pop‑up menus, adjust the settings, if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
3 Click Print.

Adjusting toner darkness
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

1 From the home screen, navigate to:
> Settings > Print Settings > Quality Menu > Toner Darkness

2 Adjust the setting, and then touch Submit.

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Printing from a flash drive
Supported flash drives and file types
Notes:

• Lexar JumpDrive FireFly (512MB and 1GB)
• SanDisk Cruzer Micro (512MB and 1GB)
• Sony Micro Vault Classic (512MB and 1GB)

File type
Documents:

• .pdf
• .xps
Images:

•
•
•
•
•
•
•
•

.dcx
.gif
.jpeg or .jpg
.bmp
.pcx
.tiff or .tif
.png
.fls

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Printing from a flash drive
Notes:

• Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control
panel.

• You cannot print files for which you do not have printing permissions.
1 Insert a flash drive into the USB port.

Notes:

• If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these
print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, any connector, the
memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory
device. Loss of data can occur.

2 From the printer control panel, touch the document you want to print.

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3 Touch the arrows to specify the number of copies for printing, and then touch Print.
Notes:

• Do not remove the flash drive from the USB port until the document has finished printing.
• If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on
the home screen to print files from the flash drive.

Printing confidential and other held jobs
Storing print jobs in the printer
1 From the printer control panel, navigate to:
> Security > Confidential Print > select the print job type
Use

Max Invalid PIN

Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and PIN
are deleted.

Confidential Job Expiration

Hold print jobs in the computer until you enter the PIN from the printer control
panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 1–9.

Repeat Job Expiration

Print and store print jobs in the printer memory.

Verify Job Expiration

Print one copy of a print job and hold the remaining copies. It allows you to
examine if the first copy is satisfactory. The print job is automatically deleted
from the printer memory when all copies are printed.

Reserve Job Expiration

Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.

Notes:

• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.

• You can set the printer to store print jobs in the printer memory until you start the print job from the printer
control panel.

• All print jobs that can be initiated by the user at the printer are called held jobs.

2 Touch Submit.

1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.

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3 Click Print and Hold.
4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.

5 Click OK or Print.
6 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print

• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
For Macintosh users

1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.

4 Click OK or Print.
5 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print

• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print

Printing information pages
Printing a font sample list
1 From the home screen, navigate to:
> Reports > Print Fonts

2 Touch PCL Fonts or PostScript Fonts.

Printing a directory list
A directory list shows the resources stored in a flash memory or in the printer hard disk.
From the home screen, navigate to:
> Reports > Print Directory

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Canceling a print job
Canceling a print job from the printer control panel
1 Touch Cancel Jobs on the printer control panel, or press

on the keypad.

2 Touch the print job you want to cancel, and then touch Delete Selected Jobs.

Managing your printer
Finding advanced networking and administrator information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system
support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server
Administrator's Guide on the Lexmark Web site at http://support.lexmark.com.

Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.

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Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Check the virtual display that appears in the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.

• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

Description

Off

The normal printer behavior for all supplies occurs.

E‑mail Only

The printer generates an e-mail when the supply condition is reached. The status of the
supply will appear on the menus page and status page.

Warning

The printer displays the warning message and generates an email about the status of the
supply. The printer does not stop when the supply condition is reached.

Continuable Stop1

The printer stops processing jobs when the supply condition is reached, and the user needs
to press a button to continue printing.

Non Continuable Stop1,2

The printer stops when the supply condition is reached. The supply must be replaced to
continue printing.

The printer generates an e-mail about the status of the supply when supply notification is enabled.

The printer stops when some supplies become empty to prevent damage.

4 Click Submit.

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Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time,
all of the jobs for that user are deleted.

4 Save the modified settings.

Copying printer settings to other printers
Note: This feature is available only in network printers.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Copy Printer Settings.
3 To change the language, select a language from the drop‑down menu, and then click Click here to submit language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers.
Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP.

6 Click Copy Printer Settings.

Printing a menu settings page
From the home screen, navigate to:
> Reports > Menu Settings Page

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1 From the home screen, navigate to:
> Reports > Network Setup Page

Checking the status of parts and supplies
A message appears on the printer display when a replacement supply item is needed or when maintenance is required.
Notes:

• Each gauge displays the estimated life left for the supply or part.
• All page life estimates for supplies assume printing on a single side of letter‑ or A4‑size plain paper.

Checking the status of parts and supplies on the printer control panel
From the home screen, navigate to:
Status/Supplies > View Supplies

Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure that the computer and printer are connected to the same network.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the home screen. The IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.

Saving energy
Using Eco‑Mode
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

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• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Eco‑Mode.
3 Select a setting.
Use

Off

Use the factory default settings for all settings associated with Eco‑Mode.
Notes:

• Settings that were changed when other modes were selected are reset to the factory default
settings.

• Off supports the performance specifications of the printer.
Energy

Reduce energy use, especially when the printer is idle.
Notes:

• Printer engine motors do not start until a document is ready to print. You may notice a short
delay before the first page is printed.

Enable the automatic two‑sided (duplex) printing feature.

4 Click Submit.

Reducing printer noise
Enable Quiet mode to reduce printer noise.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Quiet Mode.
3 Select a setting.

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Use

Reduce printer noise.
Notes:

• Print jobs process at a reduced speed.
• Printer engine motors do not start until a document
is ready to print. There is a short delay before the
first page is printed.

• The alarm control and cartridge alarm sounds are
turned off.

• The printer will ignore the Advance Start command.
Off

Use factory default settings.
Note: This setting supports the performance
specifications of the printer.

4 Click Submit.

Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode.
Select from 1 to 120 minutes. The factory default setting is 30 minutes.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode.
4 Click Submit.
Using the printer control panel

1 From the home screen, navigate to:
> Settings > General Settings > Timeouts > Sleep Mode

2 In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode,
and then touch Submit.

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Using Hibernate mode
Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, the printer is essentially off, and
all other systems and devices are turned off safely.
Note: The Hibernate and Sleep modes can be scheduled.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Sleep Button Settings.
3 From the “Press Sleep Button” or “Press and Hold Sleep Button” drop‑down menu, select Hibernate.
4 Click Submit.
Using the printer control panel

1 From the home screen, navigate to:
> Settings > General Settings

2 From the “Press Sleep Button” or “Press and Hold Sleep Button” menu, select Hibernate, and then touch Submit.

Adjusting the brightness of the printer display
To save energy, or if you are have trouble reading from the display, adjust the brightness of the display.
Select from 20 to 100. The factory default setting is 100.
Using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

1 From the home screen, navigate to:
> Settings > General Settings > Screen Brightness

2 In the Screen Brightness field, enter the brightness percentage you want for the display, and then touch Submit.

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Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring
the factory default settings. For more information, see “Printing a menu settings page” on page 177.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All
Settings option. For more information, see “Erasing non‑volatile memory” on page 183.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All
downloads stored in the RAM are deleted. Downloads stored in the flash memory or in a printer hard disk are not
affected.
From the home screen, navigate to:
> Settings > General Settings > Factory Defaults > Restore Now > Submit

Securing the memory before moving the printer
Using the security lock feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached,
the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a
security lock to the printer in the location shown.

Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.

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Type of memory

Description

Volatile memory

Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.

Non-volatile memory

Hard disk memory

Erase the content of any installed printer memory in the following circumstances:

•
•
•
•
•
•

Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, simply turn off the printer.

Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following these
steps:

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3 Touch Wipe All Settings.
The printer restarts several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.

4 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.

3 Touch Wipe Disk, and then touch one of the following:
• Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.
• Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a
verification pass. A secure overwrite is compliant with the DoD 5220.22‑M standard for securely erasing data
from a printer hard disk. Highly confidential information should be wiped using this method.

4 Touch Yes to proceed with disk wiping.
Notes:

• A status bar indicates the progress of the disk wiping task.
• Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable
for other user tasks.

5 Touch Back > Exit Config Menu.
The printer undergoes a power‑on reset, and then returns to normal operating mode.

1 Open a Web browser, and then type the printer IP address in the address field.

Using MS812de

185

Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Disk Encryption.
Note: Disk Encryption appears in the Security Menu only when a formatted, non‑defective printer hard disk is
installed.

3 From the Disk encryption menu, select Enable.
Notes:

4 Click Submit.
Using the printer control panel

3 Touch Disk Encryption > Enable.
Note: Enabling disk encryption will erase the contents of the printer hard disk.

4 Touch Yes to proceed with disk wiping.
Notes:

• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer
will return to the Enable/Disable screen.

5 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.

Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored
in the printer cannot be accessed. For more information, visit the Lexmark security Web page and see the Embedded
Web Server Administrator’s Guide.

1 Go to http://support.lexmark.com, and then navigate to:
Support & Downloads > Tech Library > Manuals & Guides

2 Type Embedded Web Server in the keyword field, and then click Filter.

Using MS812de

3 Click Embedded Web Server to launch the document.

186

Paper and specialty media guide

187

Paper and specialty media guide
Notes:

•
•
•
•

Make sure the paper size, type, and weight are set correctly on the computer or printer control panel.
Flex, fan, and straighten specialty media before loading it.
The printer may print at a reduced speed to prevent damage to the fuser.
For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site at
http://support.lexmark.com.

Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly affect print quality.

• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card
stock loaded in the tray.

• Print samples on the card stock being considered for use before buying large quantities.
• Specify the paper texture and weight from the tray settings to match the paper loaded in the tray.
• Preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper feed
problems.

• Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges on a
level surface.

Tips on using envelopes
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
envelopes loaded in the tray.

•
•
•
•
•

Print samples on the envelopes being considered for use before buying large quantities.
Use envelopes designed specifically for laser printers.
For best performance, use envelopes made from 90‑g/m2 (24‑lb) paper or 25% cotton.
Use only new envelopes from undamaged packages.
To optimize performance and minimize jams, do not use envelopes that:

–
–
–
–
–
–
–

Have excessive curl or twist.
Are stuck together or damaged in any way.
Have windows, holes, perforations, cutouts, or embossing.
Have metal clasps, string ties, or folding bars.
Have an interlocking design.
Have postage stamps attached.
Have any exposed adhesive when the flap is in the sealed or closed position.

Paper and specialty media guide

188

– Have bent corners.
– Have rough, cockle, or laid finishes.
• Adjust the width guides to fit the width of the envelopes.
• Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.

Tips on using labels
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the labels
loaded in the tray.

• Print samples on labels being considered for use before buying large quantities.
• For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on the Lexmark
Web site at http://support.lexmark.com.

•
•
•
•

Use labels designed specifically for laser printers.
Do not use labels with slick backing material.
Do not use labels with exposed adhesive.
Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge
warranties.

• Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface.
Note: Vinyl and polyester labels are supported only in the MS710 Series printer models.

Tips on using transparencies
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
transparencies loaded in the tray.

•
•
•
•
•

Print a test page on the transparencies being considered for use before buying large quantities.
Use transparencies designed specifically for laser printers.
Avoid getting fingerprints on the transparencies to prevent print quality problems.
Before loading transparencies, flex and fan the sheets to prevent them from sticking together.
When printing on large volumes of transparencies, make sure to print by batches of only up to 20 with an interval
of at least three minutes between batches, to prevent the transparencies from sticking together in the bin. You can
also remove transparencies from the bin by batches of 20.

Paper guidelines
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these factors before printing on them:

Paper and specialty media guide

189

Weight
The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m2 (16–47‑lb) grain
long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m2 (16–36‑lb) grain long paper.
Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, and may cause jams.
Note: Two‑sided printing is supported for 60–176 g/m2 (16–47‑lb) paper.

Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after
the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,
cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding
problems.

Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too
smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;
smoothness between 150 and 250 Sheffield points produces the best print quality.

Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that
can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend
the time several days if the storage or transportation environment is very different from the printer environment. Thick
paper may also require a longer conditioning period.

Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
For 60–176 g/m2 (16–47‑lb) paper, grain long paper is recommended.

Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the
paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing
fibers such as cotton can negatively affect paper handling.

Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:

• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated on
the paper package.

• Do not use paper that has been cut or trimmed by hand.

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190

• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.

Selecting preprinted forms and letterhead
•
•
•
•

Use grain long for 60–90‑g/m2 (16–24‑lb) paper.
Use only forms and letterhead printed using an offset lithographic or engraved printing process.
Avoid paper with rough or heavily textured surfaces.
Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these
requirements; latex inks might not.

• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
determines whether or not the ink in the preprinted form or letterhead will affect print quality.

• When in doubt, contact your paper supplier.

Using recycled paper and other office papers
As an environmentally conscientious company, Lexmark supports the use of recycled paper produced specifically for
use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that
represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor
and discipline. Many factors are taken into consideration both separately and as a whole, including the following:

•
•
•
•
•
•
•
•

Amount of post-consumer waste (Lexmark tests up to 100% post-consumer waste content.)
Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
Moisture content (Business papers should have low moisture: 4–5%.)
Bending resistance and proper stiffness means optimum feeding through the printer.
Thickness (impacts how much can be loaded into a tray)
Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
Surface friction (determines how easily sheets can be separated)
Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves
through the printer)

• Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree of control
over foreign matter. And while recycled papers are one good path to printing in an environmentally responsible manner,
they are not perfect. The energy required to de-ink and deal with additives such as colorants and “glue” often generates
more carbon emissions than does normal paper production. However, using recycled papers enables better resource
management overall.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To
gain a better understanding of the impact of printers on the environment, the company commissioned a number of
life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions
caused throughout the entire life of a device (from design to end-of-life). This is due to the energy-intensive
manufacturing processes required to make paper.
Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled paper is
one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-equipped to help

Paper and specialty media guide

191

customers minimize printing and copying waste. In addition, the company encourages purchasing paper from suppliers
who demonstrate their commitment to sustainable forestry practices.
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained.
However, the following paper choice guidelines will help alleviate the environmental impact of printing:

1 Minimize paper consumption.
2 Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC). These certifications
guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and
socially responsible forest management and restoration practices.

3 Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight paper,
or recycled paper.

Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:

•
•
•
•

Chemically treated papers used to make copies without carbon paper, also known as carbonless papers

•
•
•
•
•

Coated papers (erasable bond), synthetic papers, thermal papers

Preprinted papers with chemicals that may contaminate the printer
Preprinted papers that can be affected by the temperature in the printer fuser
Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (± 0.9 in.),
such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with a software
application to successfully print on these forms.)
Rough-edged, rough or heavily textured surface papers or curled papers
Recycled papers that fail EN12281:2002 (European testing)
Paper weighing less than 60 g/m2 (16 lb)
Multiple part forms or documents

For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found
at the Environmental Sustainability link.

Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:

• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most
label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity
between 40 and 60 percent.

•
•
•
•

Store paper in cartons, on a pallet or shelf, rather than on the floor.
Store individual packages on a flat surface.
Do not store anything on top of individual paper packages.
Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper
help keep the paper clean, dry, and flat.

Paper and specialty media guide

192

Supported paper sizes, types, and weights
The following tables provide information on standard and optional paper sources and the types of paper they support.
Note: For an unlisted paper size, select the closest larger listed size.

Paper types and weights supported by the printer
The printer engine supports 60–176‑g/m2 (16–47‑lb) paper weights.
Paper type

250‑ or 550‑sheet
trays

2100‑sheet tray

Multipurpose feeder

Duplex

Paper
Card stock

Plain Envelope

Rough Envelope

Paper labels

Pharmacy labels

Transparencies*

* Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, see
“Tips on using transparencies” on page 188.

Paper sizes supported by the printer
Note: When printing on paper less than 210 mm (8.3 inches) wide, the printer may print at a reduced speed after a
period of time to ensure the best print performance.
Paper size1

Dimensions

210 x 297 mm
(8.3 x 11.7 in.)

148 x 210 mm
(5.8 x 8.3 in.)

105 x 148 mm
(4.1 x 5.8 in.)

Standard or
Optional
optional 250‑ or 2100‑sheet tray
550‑sheet tray

Multipurpose
feeder

Duplex

If your preferred default paper size cannot be set in the printer control panel, then you may select common paper sizes
that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper size is not
available, then select Universal or turn off tray size sensing. For more information, contact customer support.
2
3

Paper is supported in long‑edge orientation.

Universal is supported in duplex mode only if the width is from 105 mm (4.13 in.) to 216 mm (8.5 in.), and the length is
from 148 mm (5.83 in.) to 356 mm (14 in.).

Paper and specialty media guide

Paper size1

Dimensions

JIS B5

182 x 257 mm
(7.2 x 10.1 in.)

Letter

216 x 279 mm
(8.5 x 11 in.)

Legal

216 x 356 mm
(8.5 x 14 in.)

Executive

184 x 267 mm
(7.3 x 10.5 in.)

Oficio

216 x 340 mm
(8.5 x 13.4 in.)

Folio

216 x 330 mm
(8.5 x 13 in.)

Statement

140 x 216 mm
(5.5 x 8.5 in.)

Universal3

105 x 148 mm to
216 x 356 mm
(4.13 x 5.83 in. to
8.5 x 14 in.)
70 x 127 mm to
216 x 356 mm
(2.76 x 5 to
8.5 x 14 in.)

193

Standard or
Optional
optional 250‑ or 2100‑sheet tray
550‑sheet tray

Multipurpose
feeder

Duplex

7 3/4 Envelope
(Monarch)

98 x 191 mm
(3.9 x 7.5 in.)

9 Envelope

98 x 225 mm
(3.9 x 8.9 in.)

10 Envelope

105 x 241 mm
(4.1 x 9.5 in.)

DL Envelope

110 x 220 mm
(4.3 x 8.7 in.)

C5 Envelope

162 x 229 mm
(6.38 x 9.01 in.)

B5 Envelope

176 x 250 mm
(6.93 x 9.84 in.)

Paper is supported in long‑edge orientation.

Universal is supported in duplex mode only if the width is from 105 mm (4.13 in.) to 216 mm (8.5 in.), and the length is
from 148 mm (5.83 in.) to 356 mm (14 in.).

Paper and specialty media guide

194

Paper size1

Dimensions

Other Envelope

98 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)

Standard or
Optional
optional 250‑ or 2100‑sheet tray
550‑sheet tray

Multipurpose
feeder

Duplex

Paper is supported in long‑edge orientation.

Universal is supported in duplex mode only if the width is from 105 mm (4.13 in.) to 216 mm (8.5 in.), and the length is
from 148 mm (5.83 in.) to 356 mm (14 in.).

Paper sizes, types, and weights supported by the finishers
Supported paper sizes
Paper size

4‑bin mailbox

Output expander and
high‑capacity output
expander

Staple finisher

Staple, hole punch
finisher

JIS B5

Executive

Letter
A4
Legal

Folio
Oficio
Statement

Universal

Envelopes

The finisher stacks the paper but does not staple or punch holes in it.

The finisher staples the paper if it is loaded long edge first.

The finisher staples the paper if its width is between 8.27 and 8.54 inches but does not punch holes in it.

Paper and specialty media guide

195

Supported paper types and weights
Paper type

Plain Paper

Paper weight

90–176 g/m2
(24–47 lb)

4‑bin mailbox

Output expander
and high‑capacity
output expander

Staple finisher

Staple, hole punch
finisher

60–90 g/m2
(16–24 lb)
Card Stock

163 g/m2
(90 Ib)
199 g/m2
(110 Ib)

Transparency2

146 g/m2
(39 Ib)

Recycled

90–176 g/m2
(24–47 lb)

X
X

60–90 g/m2
(16–24 lb)
Paper labels

180 g/m2
(48 Ib)

Dual web and
Integrated
Bond

180 g/m2
(48 Ib)
90–176 g/m2
(24–47 lb)
60–90 g/m2
(16–24 lb)

Envelope

105 g/m2
(28 Ib)

Letterhead

90–176 g/m2
(24–47 lb)
60–90 g/m2
(16–24 lb)

Preprinted

90–176 g/m2
(24–47 lb)
60–90 g/m2
(16–24 lb)

1
2

The finisher stacks the paper but does not staple or punch holes in it.

Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, see
“Tips on using transparencies” on page 188.

Paper and specialty media guide

Paper type

Paper weight

Colored Paper

90–176 g/m2
(24–47 lb)

196

4‑bin mailbox

Output expander
and high‑capacity
output expander

Staple finisher

Staple, hole punch
finisher

60–90 g/m2
(16–24 lb)
1

The finisher stacks the paper but does not staple or punch holes in it.

2 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, see
“Tips on using transparencies” on page 188.

Understanding the printer menus

197

Understanding the printer menus
Menus list
Paper Menu

Reports

Network/Ports

Default Source
Paper Size/Type

Menu Settings Page
Device Statistics

Active NIC

Configure MP

Stapler Test

Standard USB

Substitute Size
Paper Texture

Network Setup Page 1
Profiles List

Parallel [x]
Serial [x]

Paper Weight

Print Fonts

SMTP Setup

Paper Loading

Print Directory

Custom Types
Custom Names

Standard Network 2

Asset Report
3

Custom Bin Names 3
Universal Setup
Bin Setup
Security
Edit Security Setups 4
Miscellaneous Security Settings
Confidential Print

Settings

Help

General Settings

Print All Guides

Flash Drive Menu

Print Quality

Print Settings

Printing Guide
Print Defects Guide

Disk Wiping
Security Audit Log
Set Date and Time

Information Guide
Supplies Guide

Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.

Depending on the printer setup, this menu item appears as Standard Network or Network [x].

This menu appears only in touch‑screen printer models.

This menu appears only in select touch‑screen printer models.

Understanding the printer menus

198

Paper menu
Default Source menu
Use

Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope

Set a default paper source for all print jobs.
Notes:

• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for MP Feeder to
appear as a menu setting.

• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one tray
is empty, the print job continues using the linked tray.

Paper Size/Type menu
Use

Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope

Specify the paper size loaded in each tray.
Notes:

• Letter is the U.S. factory default setting. A4 is the international factory
default setting.

• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. The
multipurpose feeder may also be linked. When one tray is empty, the
print job continues using the linked tray.

• The A6 paper size is supported only in Tray 1 and in the multipurpose
feeder.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

199

Use

Tray [x] Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the paper type loaded in each tray.

MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope

Specify the paper size loaded in the multipurpose feeder.

Notes:

• Plain Paper is the factory default setting for Tray 1. Custom Type [x] is
the factory default setting for all other trays.

• If available, a user‑defined name will appear instead of Custom Type [x].
• Use this menu to configure automatic tray linking.

Notes:

• Letter is the U.S. factory default setting. A4 is the international factory
default setting.

• From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Size to appear as a menu.

• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

200

Use

MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the paper type loaded in the multipurpose feeder.

Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal

Specify the paper size being manually loaded.

Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the paper type being manually loaded.

Notes:

• Plain Paper is the factory default setting.
• From the Paper menu, set Configure to “Cassette” for MP Feeder Type
to appear as a menu.

Note: Letter is the U.S. factory default setting. A4 is the international factory
default setting.

Notes:

• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Manual” for Manual Paper
Type to appear as a menu.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

201

Use

Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope

Specify the envelope size being manually loaded.

Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]

Specify the envelope type being manually loaded.

Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.

Note: Envelope is the factory default setting.

Note: Only installed trays and feeders are listed in this menu.

Configure MP menu
Use

Configure MP
Cassette
Manual
First

Determine when the printer selects paper from the multipurpose feeder.
Notes:

• Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the automatic paper source.

• Manual sets the multipurpose feeder only for manual‑feed print jobs.
• First configures the multipurpose feeder as the primary paper source.

Substitute Size menu
Use

Substitute Size
Off
Statement/A5
Letter/A4
All Listed

Substitute a specified paper size if the requested paper size is not available.
Notes:

• All Listed is the factory default setting. All available substitutions are
allowed.

• Off indicates that no size substitutions are allowed.
• Setting a size substitution lets the print job continue without Change
Paper appearing.

Understanding the printer menus

Paper Texture menu
Use

Plain Texture
Smooth
Normal
Rough

Specify the relative texture of the plain paper loaded in a specific tray.

Card Stock Texture
Smooth
Normal
Rough

Specify the relative texture of the card stock loaded in a specific tray.

Transparency Texture
Smooth
Normal
Rough

Specify the relative texture of the transparencies loaded in a specific tray.

Recycled Texture
Smooth
Normal
Rough

Specify the relative texture of the recycled paper loaded in a specific tray.

Labels Texture
Smooth
Normal
Rough

Specify the relative texture of the labels loaded in a specific tray.

Vinyl Labels Texture
Smooth
Normal
Rough

Specify the relative texture of the vinyl labels loaded in a specific tray.

Bond Texture
Smooth
Normal
Rough

Specify the relative texture of the bond paper loaded in a specific tray.

Envelope Texture
Smooth
Normal
Rough

Specify the relative texture of the envelopes loaded in a specific tray.

Rough Envelope Texture
Rough

Specify the relative texture of the rough envelopes loaded in a specific tray.

Letterhead Texture
Smooth
Normal
Rough

Specify the relative texture of the letterhead loaded in a specific tray.

Note: Normal is the factory default setting.

Notes:

• Normal is the factory default setting.
• These options appear only if card stock is supported.
Note: Normal is the factory default setting.

Note: Normal is the factory default setting.

Note: Rough is the factory default setting.

Note: Normal is the factory default setting.

Note: Rough is the factory default setting.
Note: Normal is the factory default setting.

202

Understanding the printer menus

203

Use

Preprinted Texture
Smooth
Normal
Rough

Specify the relative texture of the preprinted paper loaded in a specific tray.

Colored Texture
Smooth
Normal
Rough

Specify the relative texture of the colored paper loaded in a specific tray.

Light Texture
Smooth
Normal
Rough

Specify the relative texture of the light paper loaded in a specific tray.

Heavy Texture
Smooth
Normal
Rough

Specify the relative texture of the heavy paper loaded in a specific tray.

Rough/Cotton Texture
Rough

Specify the relative texture of the rough or cotton paper loaded in a specific tray.

Custom [x] Texture
Smooth
Normal
Rough

Specify the relative texture of the custom paper loaded in a specific tray.

Note: Normal is the factory default setting.

Note: Rough is the factory default setting.
Note: Normal is the factory default setting.

Paper Weight menu
Use

Plain Weight
Light
Normal
Heavy

Specify the relative weight of the plain paper loaded.

Card Stock Weight
Light
Normal
Heavy

Specify the relative weight of the card stock loaded.

Transparency Weight
Light
Normal
Heavy

Specify the relative weight of the transparencies loaded.

Recycled Weight
Light
Normal
Heavy

Specify the relative weight of the recycled paper loaded.

Note: Normal is the factory default setting.

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204

Use

Labels Weight
Light
Normal
Heavy

Specify the relative weight of the labels loaded.

Vinyl Labels Weight
Light
Normal
Heavy

Specify the relative weight of the vinyl labels loaded.

Bond Weight
Light
Normal
Heavy

Specify the relative weight of the bond paper loaded.

Envelope Weight
Light
Normal
Heavy

Specify the relative weight of the envelope loaded.

Rough Envelope Weight
Light
Normal
Heavy

Specify the relative weight of the rough envelope loaded.

Letterhead Weight
Light
Normal
Heavy

Specify the relative weight of the letterhead loaded.

Preprinted Weight
Light
Normal
Heavy

Specify the relative weight of the preprinted paper loaded.

Colored Weight
Light
Normal
Heavy

Specify the relative weight of the colored paper loaded.

Light Weight
Light

Specify that the weight of the paper loaded is light.

Heavy Weight
Heavy

Specify that the weight of the paper loaded is heavy.

Rough/Cotton Weight
Light
Normal
Heavy

Specify the relative weight of the cotton or rough paper loaded.

Note: Normal is the factory default setting.

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205

Use

Custom [x] Weight
Light
Normal
Heavy

Specify the relative weight of the custom paper loaded.
Notes:

• Normal is the factory default setting.
• The options appear only when the custom type is supported.

Paper Loading menu
Use

Card Stock Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Card Stock
as the paper type.

Recycled Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Recycled
as the paper type.

Labels Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Labels as
the paper type.

Vinyl Labels Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Vinyl
Labels as the paper type.

Bond Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Bond as
the paper type.

Letterhead Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Letterhead
as the paper type.

Preprinted Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Preprinted
as the paper type.

Colored Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Colored
as the paper type.

Light Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Light as
the paper type.

Notes:

• Off is the factory default setting for all Paper Loading menu selections.
• Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from
Print Properties or the print dialog, depending on your operating system.

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206

Use

Heavy Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Heavy as
the paper type.

Rough/Cotton Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Rough or
Cotton as the paper type.

Custom [x] Loading
Duplex
Off

Determine and set two-sided printing for all print jobs with Custom [x]
as the paper type.
Note: Custom [x] Loading is available only when the custom type is
supported.

Notes:

Custom Types menu
Use

Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Vinyl Labels
Envelope

Associate a paper or specialty media type with a factory default custom type
name or a user‑defined custom name created from the Embedded Web Server
or from MarkVisionTM Professional.

Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Vinyl Labels
Envelope

Specify a paper type when Recycled is selected in other menus.

Notes:

• Paper is the factory default setting.
• The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.

Notes:

• Paper is the factory default setting.
• The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.

Custom Names menu
Use

Custom Name [x]

Specify a custom name for a paper type. This name replaces the Custom Type [x]
name in the printer menus.
Note: This menu item appears only in touch‑screen printer models.

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207

Custom Bin Names menu
Note: This menu appears only in touch‑screen printer models.
Use

Standard Bin

Specify a custom name for the standard bin.

Bin [x]

Specify a custom name for Bin [x].

Universal Setup menu
Use

Units of Measure
Inches
Millimeters

Identify the units of measure.

Portrait Width
3–8.5 inches
76–216 mm

Set the portrait width.

Notes:

• Inches is the US factory default setting.
• Millimeters is the international factory default setting.
Notes:

• If the width exceeds the maximum, then the printer uses the
maximum width allowed.

• 8.5 inches is the US factory default setting. You can increase the
width in 0.01‑inch increments.

• 216 mm is the international factory default setting. You can increase
the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm

Set the portrait height.
Notes:

• If the height exceeds the maximum, then the printer uses the
maximum height allowed.

• 14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.

• 356 mm is the international factory default setting. You can increase
the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge

Specify the feed direction if the paper can be loaded in either direction.
Notes:

• Short Edge is the factory default setting.
• Long Edge appears only when the longest edge is shorter than the
maximum width supported in the tray.

Understanding the printer menus

208

Bin Setup menu
Use

Output Bin
Standard Bin
Bin [x]

Specify the default bin.
Notes:

• If multiple bins are assigned the same name, then the
name appears only once in the menu.

• Standard Bin is the factory default setting.
Configure Bins
Mailbox
Link
Mail Overflow
Link Optional
Type Assignment

Specify configuration options for bins.
Notes:

• Mailbox is the factory default setting. This setting
treats each bin as a separate mailbox.

• Link configures all available bins as one large bin.
• Mail Overflow configures each bin as a separate
mailbox.

• Link Optional links all available bins except the
standard bin and only appears when at least two
optional bins are installed.

• Type Assignment assigns each paper type to a bin or
linked bin set.

• Bins assigned the same name are automatically
linked unless Link Optional is selected.
Overflow Bin
Standard Bin
Bin [x]

Specify an alternative bin when a designated bin is full.
Notes:

• Standard Bin is the factory default setting.
• If multiple bins are assigned the same name, then the
name only appears once in the bin list.

• [x] can be any number between 1 and 12 if the
appropriate optional bins are installed.

Understanding the printer menus

209

Use

Assign Type/Bin
Plain Paper Bin
Card Stock Bin
Transparency Bin
Recycled Bin
Labels Bin
Vinyl Labels Bin
Bond Bin
Envelope Bin
Rough Envelope Bin
Letterhead Bin
Preprinted Bin
Colored Bin
Light Paper Bin
Heavy Paper Bin
Rough/Cotton Bin
Custom [x] Bin

Select a bin for each supported paper type.
For each type, select the following options:
Disabled
Standard Bin
Bin [x]
Notes:

• Disabled is the factory default setting.
• [x] can be any number between 1 and 12 if the
appropriate optional bins are installed.

• If multiple bins are assigned the same name, then the
name only appears once in the bin list.

Reports menu
Reports menu
Use

Menu Settings Page

Print a report containing information about the paper loaded in trays, installed
memory, total page count, alarms, timeouts, printer control panel language,
TCP/IP address, status of supplies, status of the network connection, and other
information.

Device Statistics

Print a report containing printer statistics such as supply information and details
about printed pages.

Stapler Test

Print a report that confirms that the staple finisher is functioning properly.
Note: This menu appears only if an optional staple finisher is installed.

Network Setup Page

Print a report containing information about the network printer settings, such as
the TCP/IP address information.
Note: This menu item appears only in network printers or in printers connected
to print servers.

Network [x] Setup Page

Print a report containing information about the network printer settings, such as
the TCP/IP address information.
Notes:

• This menu item is available only when more than one network option is
installed.

• This menu item appears only in network printers or in printers connected
to print servers.

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210

Use

Profiles List

Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.

Print Fonts
PCL Fonts
PostScript Fonts

Print a report of all the fonts available for the printer language currently set in
the printer.

Print Directory

Print a list of all the resources stored in an optional flash memory card or printer
hard disk.

Note: A separate list is available for PCL and PostScript emulations.

Notes:

• Job Buffer Size must be set to 100%.
• Make sure the optional flash memory or printer hard disk is installed
correctly and working properly.

• This menu item appears only when an optional flash drive or printer hard
disk is installed.
Asset Report

Print a report containing printer asset information, such as serial number and
model name.

Network/Ports menu
Active NIC menu
Use

Active NIC
Auto
[list of available network cards]

Allow the printer to connect to a network.
Notes:

• Auto is the factory default setting.
• This menu item appears only if an optional network adapter is installed.

Standard Network or Network [x] menu
Note: Only active ports appear in this menu. All inactive ports are omitted.
Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job requires
it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• If PCL SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.

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211

Use

PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job requires it,
regardless of the default printer language.
Notes:

• On is the factory default setting.
• If PS SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.
NPA Mode
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:

• Auto is the factory default setting.
• Changing this setting from the printer control panel, and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Network Buffer
Auto
3KB to [maximum size allowed]

Set the size of the network input buffer.
Notes:

• Auto is the factory default setting.
• The value can be changed in 1KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.

• To increase the maximum size range for the Network Buffer, disable or
reduce the size of the parallel, serial, and USB buffers.

• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buffering
Off
On
Auto

Temporarily store print jobs in the printer hard disk before printing. This menu only
appears when a formatted disk is installed.
Notes:

• Off is the factory default setting.
• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only when the printer is busy processing data from
another input port.

• Changing this setting from the printer control panel, and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.
Notes:

• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.

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212

Use

Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk

Show and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a wireless
network.

Reports menu
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > Reports
• Network/Ports > Network [x] > Network [x] Setup > Reports
Use

Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.

Network Card menu
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > Network Card
• Network/Ports > Network [x] > Network [x] Setup > Network Card
Use

View Card Status
Connected
Disconnected

View the connection status of the wireless network adapter.

View Card Speed

View the speed of an active wireless network adapter.

Network Address
UAA
LAA

View the network addresses.

Job Timeout
0, 10–225 seconds

Set the amount of time it takes for a network print job to be canceled.
Notes:

• “90 seconds” is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value between 1 and 9 is selected, then Invalid appears on the
display, and the value is not saved.
Banner Page
Off
On

Allow the printer to print a banner page.
Note: Off is the factory default setting.

Understanding the printer menus

213

TCP/IP menu
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > TCP/IP
• Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers attached to print servers.
Use

Set Hostname

Set the current TCP/IP host name.
Note: This can be changed only from the Embedded Web Server.

IP Address

View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP
settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that
support BOOTP and RARP.

Netmask

View or change the current TCP/IP netmask.

Gateway

View or change the current TCP/IP gateway.

Enable DHCP
On
Off

Specify the DHCP address and parameter assignment.

Enable RARP
On
Off

Specify the RARP address assignment setting.

Enable BOOTP
On
Off

Specify the BOOTP address assignment setting.

Enable AutoIP
Yes
No

Specify the Zero Configuration Networking setting.

Enable FTP/TFTP
Yes
No

Enable the built-in FTP server, which lets you send files to the printer using File Transfer
Protocol.

Enable HTTP Server
Yes
No

Enable the built-in Web server (Embedded Web Server). When enabled, the printer
can be monitored and managed remotely using a Web browser.

WINS Server Address

View or change the current WINS server address.

Enable DDNS
Yes
No

View or change the current DDNS setting.

Enable mDNS
Yes
No

View or change the current mDNS setting.

DNS Server Address

View or change the current DNS server address.

Note: On is the factory default setting.

Note: Off is the factory default setting.

Note: On is the factory default setting.

Note: Yes is the factory default setting.

Understanding the printer menus

214

Use

Backup DNS Server Address

View or change the backup DNS server addresses.

Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Yes
No

View or change the current HTTPS setting.
Note: Yes is the factory default setting.

IPv6 menu
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > IPv6
• Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers that are attached to print servers.
Use

Enable IPv6
On
Off

Enable IPv6 in the printer.

Auto Configuration
On
Off

Specify whether or not the wireless network adapter accepts the
automatic IPv6 address configuration entries provided by a router.

View Hostname

Set the host name.

View Address

Note: These settings can be changed only from the Embedded Web
Server.

View Router Address
Enable DHCPv6
On
Off

Note: On is the factory default setting.

Enable DHCPv6 in the printer.
Note: On is the factory default setting.

Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless
network adapter.
To access the menu, navigate to:
Network/Ports > Network [x] > Network [x] Setup > Wireless

Understanding the printer menus

215

Use

Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method

Establish a wireless network and enable network security.
Notes:

• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given period of time.

• Start PIN Method connects the printer to a wireless network when
a PIN on the printer is entered into the wireless settings of the
access point.
Enable/Disable WPS Auto‑detection
Enable
Disable

Automatically detect the connection method that an access point with
WPS uses—Start Push Button Method or Start PIN Method.

Network Mode

Specify the network mode.

BSS Type
Infrastructure
Ad hoc

Notes:

Note: Disable is the factory default setting.

• Infrastructure is the factory default setting. This lets the printer
access a network using an access point.

• Ad hoc configures wireless connection directly between the printer
and a computer.
Compatibility
802.11b/g
802.11b/g/n

Specify the wireless standard for the wireless network.

Choose Network

Select an available network for the printer to use.

View Signal Quality

View the quality of the wireless connection.

View Security Mode

View the encryption method for the wireless network.

Note: 802.11b/g/n is the factory default setting.

AppleTalk menu
Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional
wireless network adapter is installed.
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > AppleTalk
• Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use

Activate
Yes
No

Enable or disable AppleTalk support.

View Name

Show the assigned AppleTalk name.

Note: Yes is the factory default setting.

Note: The AppleTalk name can be changed only from the Embedded Web
Server.

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216

Use

View Address

Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded Web
Server.

Set Zone
Provide a list of AppleTalk zones available on the network.
[list of zones available on the network] Note: The default zone for the network is the factory default setting.

Standard USB menu
Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if the PS SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if the PS SmartSwitch is set to
Off.
PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if the PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:

• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.

• The printer automatically restarts when changing the setting from the printer
control panel. The menu selection is then updated.

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217

Use

USB Buffer
Disabled
Auto
3K to [maximum size allowed]

Set the size of the USB input buffer.
Notes:

• Auto is the factory default setting.
• Disabled turns off job buffering. Any jobs already buffered on the printer hard
disk are printed before normal processing resumes.

• The USB buffer size value can be changed in 1-K increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.

• To increase the maximum size range for the USB Buffer, disable or reduce the
size of the parallel, serial, and network buffers.

• The printer automatically restarts when the setting is changed from the printer
control panel. The menu selection is then updated.
Job Buffering
Off
On
Auto

Temporarily store print jobs in the printer hard disk before printing.
Notes:

• Off is the factory default setting.
• On buffers jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.

• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.

ENA Address
yyy.yyy.yyy.yyy

Set the network address information for an external print server.

ENA Netmask
yyy.yyy.yyy.yyy

Set the netmask information for an external print server.

ENA Gateway
yyy.yyy.yyy.yyy

Set the gateway information for an external print server.

Notes:

• Auto is the factory default setting.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.

Parallel [x] menu
Note: This menu appears only when an optional parallel card is installed.

Understanding the printer menus

218

Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if PS SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PS SmartSwitch is set to Off.
PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:

• Auto is the factory default setting.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.

Parallel Buffer
Disabled
Auto
3K to [maximum size allowed]

Set the size of the parallel input buffer.
Notes:

• Auto is the factory default setting.
• Disabled turns off job buffering. Any print jobs already buffered on the printer
hard disk are printed before normal processing resumes.

• The parallel buffer size setting can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.

• To increase the maximum size range for the Parallel Buffer, disable or reduce
the size of the USB, serial, and network buffers.

• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buffering
Off
On
Auto

Temporarily store print jobs on the printer hard disk before printing.
Notes:

• Off is the factory default setting.
• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.

• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.

Understanding the printer menus

219

Use

Advanced Status
On
Off

Enable bidirectional communication through the parallel port.

Protocol
Standard
Fastbytes

Specify the parallel port protocol.

Notes:

• On is the factory default setting.
• Off disables parallel port negotiation.
Notes:

• Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.

• Standard tries to resolve parallel port communication problems.
Honor Init
On
Off

Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:

• Off is the factory default setting.
• The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time the
computer is turned on.
Parallel Mode 2
On
Off

Determine if the parallel port data is sampled on the leading or trailing edge of a
strobe.

Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.

ENA Address
yyy.yyy.yyy.yyy

Set the network address information for an external print server.

ENA Netmask
yyy.yyy.yyy.yyy

Set the netmask information for an external print server.

ENA Gateway
yyy.yyy.yyy.yyy

Set the gateway information for an external print server.

Note: On is the factory default setting.

Notes:

• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.

Serial [x] menu
Note: This menu appears only when an optional serial card is installed.

Understanding the printer menus

220

Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:

Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:

Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:

• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then processes it appropriately.

• When set to On, the printer performs NPA processing. If the data is not in NPA
format, it is rejected as bad data.

• When set to Off, the printer does not perform NPA processing.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Serial Buffer
Disabled
Auto
3K to [maximum size allowed]

Set the size of the serial input buffer.
Notes:

• Auto is the factory default setting.
• Disabled turns off job buffering. Any jobs already buffered on the disk are
printed before normal processing is resumed.

• The serial buffer size setting can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.

• To increase the maximum size range for the Serial Buffer, disable or reduce
the size of the parallel, serial, and network buffers.

• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.

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221

Use

Job Buffering
Off
On
Auto

Temporarily store print jobs on the printer hard disk before printing.
Notes:

• Off is the factory default setting. The printer does not buffer print jobs on the
printer hard disk.

• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.

• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Protocol
DTR
DTR/DSR
XON/XOFF
XON/XOFF/DTR
XONXOFF/DTRDSR

Robust XON
On
Off

Select the hardware and software handshaking settings for the serial port.
Notes:

•
•
•
•

DTR is the factory default setting.
DTR/DSR is a hardware handshaking setting.
XON/XOFF is a software handshaking setting.
XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and
software handshaking settings.

Determine whether the printer communicates availability to the computer.
Notes:

• Off is the factory default setting.
• This menu item applies only to the serial port if Serial Protocol is set to
XON/XOFF.

Baud
1200
2400
4800
9600
19200
38400
57600
115200
138200
172800
230400
345600

Specify the rate at which data can be received through the serial port.

Data Bits
7
8

Specify the number of data bits sent in each transmission frame.

Notes:

• 9600 is the factory default setting.
• 138200, 172800, 230400, and 345600 baud rates are only displayed in the
Standard Serial menu. These settings do not appear in the Serial Option 1,
Serial Option 2, or Serial Option 3 menus.

Note: 8 is the factory default setting.

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222

Use

Parity
Even
Odd
None
Ignore

Set the parity for serial input and output data frames.

Honor DSR
On
Off

Determine whether the printer uses the DSR Signal.

Note: None is the factory default setting.

Notes:

• Off is the factory default setting.
• DSR is a handshaking signal used by most serial cables. The serial port uses
DSR to distinguish data sent by the computer from data created by electrical
noise in the serial cable. The electrical noise can cause stray characters to
print. Set this to On to prevent stray characters from printing.

SMTP Setup menu
Use

Primary SMTP Gateway

Specify SMTP server gateway and port information.

Primary SMTP Gateway Port

Note: 25 is the default SMTP gateway port.

Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30

Specify the amount of time in seconds before the server stops trying to
send an e‑mail.
Note: 30 is the factory default setting.

Reply Address

Specify a reply address of up to 128 characters in the e-mail sent by the
printer.

Use SSL
Disabled
Negotiate
Required

Set the printer to use SSL for increased security when connecting to the
SMTP server.
Notes:

• Disabled is the factory default setting.
• When the Negotiate setting is used, the SMTP server determines if
SSL will be used.

SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5

Specify the type of user authentication required for printing privileges.
Note: “No authentication required” is the factory default setting.

Understanding the printer menus

223

Use

Device‑Initiated E‑mail
None
Use Device SMTP Credentials

Specify what credentials will be used when communicating to the SMTP
server. Some SMTP servers require credentials to send an e-mail.
Notes:

User‑Initiated E‑mail
None
Use Device SMTP Credentials
Use Session User ID & Password
Use Session E‑mail address & Password
Prompt User

• None is the factory default setting for Device‑Initiated E‑mail and
User‑Initiated E‑mail.

• Device Userid and Device Password are used to log in to the SMTP
server when Use Device SMTP Credentials is selected.

• User‑Initiated E‑mail, Kerberos 5 Realm, and NTLM Domain appear
only in touch‑screen printer models.

Device Userid
Device Password
Kerberos 5 Realm
NTLM Domain

Security menu
Edit Security Setups menu
Note: This menu appears only in select touch‑screen printer models.
Use

Edit Backup Password
Use Backup Password

Create a backup password.

• Off
• On
Password

Notes:

• Off is the factory default setting for “Use Backup Password.”
• This menu appears only if a backup password exists.

Edit Building Blocks
Internal Accounts
NTLM
Simple Kerberos Setup
Kerberos Setup
Active Directory
LDAP
LDAP+GSSAPI
Password
PIN

Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup,
Active Directory, LDAP, Password, and PIN.

Edit Security Templates
[list of available templates]

Add or edit a security template.

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Use

Edit Access Controls
Administrative Menus
Function Access
Management
Solutions
Cancel jobs at the Device

Control access to printer menus, firmware updates, held jobs, and other access
points.

Miscellaneous Security Settings menu
Note: This menu appears only in touch‑screen printer models.
Use

Limit the number and time frames of failed login attempts from the printer control
panel before all users are locked out.
Notes:

• “Login failures” specifies the number of failed login attempts before users are
locked out. Settings range from 1 to 10. 3 attempts is the factory default
setting.

• “Failure time frame” specifies the time frame during which failed login
attempts can be made before users are locked out. Settings range from 1 to 60
minutes. 5 minutes is the factory default setting.

• “Lockout time” specifies how long users are locked out after exceeding the
login failures limit. Settings range from 1 to 60 minutes. 5 minutes is the
factory default setting.

• Panel Login Timeout specifies how long the printer remains idle on the printer
control panel before automatically logging the user off. Settings range from 1
to 900 seconds. 30 seconds is the factory default setting.

• Remote Login Timeout specifies how long a remote interface remains idle
before automatically logging the user off. Settings range from 1 to 120
seconds. 10 minutes is the factory default setting.
Minimum PIN Length
1–16

Limit the digit length of the PIN.
Note: 4 is the factory default setting.

Confidential Print menu
Use

Max Invalid PIN
Off
2–10

Limit the number of times an invalid PIN can be entered.
Notes:

• This menu appears only when a formatted, non-defective printer hard disk is installed.
• Once the limit is reached, the print jobs for that user name and PIN are deleted.

Note: Off is the factory default setting.

Understanding the printer menus

Use

225

Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Off
Notes:
1 hour
• If the “Confidential Job Expiration” setting is changed while confidential print jobs
4 hours
reside in the printer RAM or printer hard disk, then the expiration time for those print
24 hours
jobs does not change to the new default value.
1 week
• If the printer is turned off, then all confidential jobs held in the printer RAM are
deleted.
Repeat Job Expiration
Off
1 hour
4 hours
24 hours
1 week

Set a time limit on how long the printer stores print jobs.

Verify Job Expiration
Off
1 hour
4 hours
24 hours
1 week

Set a time limit on how long the printer stores print jobs needing verification.

Reserve Job Expiration
Off
1 hour
4 hours
24 hours
1 week

Set a time limit on how long the printer stores print jobs for printing at a later time.

Note: Off is the factory default setting.

Disk Wiping menu
Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system. All
permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs.
Note: This menu appears only when a formatted, non-defective printer hard disk is installed.
Use

Wiping Mode
Auto

Specify the mode for disk wiping.

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226

Use

Automatic Method
Single pass
Multiple pass

Mark all disk space used by a previous print job. This method does not permit the file
system to reuse this space until it has been cleared.
Notes:

• “Single pass” is the factory default setting.
• Only automatic wiping enables users to activate disk wiping without having to
turn the printer off for an extended amount of time.

• Highly confidential information should be wiped using only the Multiple pass
method.

Security Audit Log menu
Use

Export Log

Let an authorized user export the audit log.
Notes:

• To export the audit log from the printer control panel, a flash drive must be
attached to the printer.

• The audit log can be downloaded from the Embedded Web Server and saved
on a computer.
Delete Log
Yes
No

Specify whether or not audit logs are deleted.

Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7

Specify how and whether or not audit logs are created.

Note: Yes is the factory default setting.

Notes:

• Enable Audit determines if events are recorded in the secure audit log and
remote syslog. No is the factory default setting.

• Enable Remote Syslog determines if logs are sent to a remote server. No is the
factory default setting.

• Remote Syslog Facility determines the value used to send logs to the remote
syslog server. 4 is the factory default setting.

• If the security audit log is activated, then the severity value of each event is
recorded. 4 is the factory default setting.

Set Date and Time menu
Use

Current Date and Time

Show the current date and time settings for the printer.

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227

Use

Manually Set Date and Time
[input date/time]

Enter the date and time.
Notes:

• For touch‑screen printer models, date and time are set in YYYY-MM-DD
HH:MM format.

• Manually setting the date and time sets Enable NTP to No.
• For non‑touch‑screen printer models, the wizard lets you set the date and
time in YYYY‑MM‑DD‑HH:MM format.
Time Zone
[list of time zones]

Select the time zone.

Automatically observe DST
On
Off

Set the printer to use the applicable daylight saving time (DST) start and end times
associated with the printer Time Zone setting.

Enable NTP
On
Off

Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.

Note: GMT is the factory default setting for non‑touch‑screen printer models.

Note: On is the factory default setting.

Notes:

• On is the factory default setting.
• The setting is turned off if you manually set the date and time.

Understanding the printer menus

228

Settings menu
General Settings
General Settings menu
Use

Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese

Set the language of the text that appears on the printer display.

Show Supply Estimates
Show estimates
Do not show estimates

Get an estimate on the status of supplies.

Note: Not all languages are available for all printer models.

Notes:

• “Show estimates” displays the estimated supply status in
pages on the printer control panel, printer Web page, and on
the Menu Settings and the Device Statistics reports.

• “Do not show estimates” hides the estimated supply status
in any location.

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229

Use

Eco-Mode
Off
Energy
Energy/Paper
Paper

Minimize the use of energy, paper, or specialty media.
Notes:

• For touch‑screen printer models, touch Eco‑Mode, and then
select from the options.

• Off is the factory default setting. Off resets the printer to its
factory default settings.

• Energy minimizes the power used by the printer.
Performance may be affected, but print quality is not.

• Energy/Paper minimizes the use of power and of paper and
specialty media.

• Paper minimizes the amount of paper and specialty media
needed for a print job. Performance may be affected, but
print quality is not.
Quiet Mode
Off
On

Reduce the amount of noise produced by the printer.
Notes:

• For touch‑screen printer models, touch Quiet Mode, and
then select from the options.

• Off is the factory default setting. This setting supports the
performance specifications for your printer.

• On configures the printer to produce as little noise as
possible. This setting is best suited for printing text and line
art.

• Selecting Photo from the printer driver may disable Quiet
mode and provide better print quality and full‑speed
printing.
Run Initial setup
Yes
No

Instruct the printer to run the setup wizard.
Notes:

• Yes is the factory default setting.
• After completing the setup wizard by selecting Done at the
Country select screen, the default becomes No.

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230

Use

Keyboard
Keyboard Type
English
Francais
Francais Canadien
Deutsch
Italiano
Espanol
Greek
Dansk
Norsk
Nederlands
Svenska
Suomi
Portuguese
Russian
Polski
Swiss German
Swiss French
Korean
Magyar
Turkish
Czech
Simplified Chinese
Traditional Chinese
Japanese
Custom Key 1
Custom Key 2

Specify a language and custom key information for the printer
control panel keyboard. The additional tabs enable access to accent
marks and symbols from the keypad on the printer control panel.

Paper Sizes
US
Metric

Specify the unit of measurement for paper sizes.

Notes:

• This menu appears only in touch‑screen printer models.
• Custom Key 2 appears only in select touch‑screen printer
models.

Notes:

• US is the factory default setting.
• The initial setting is determined by your country or region
selection in the initial setup wizard.

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231

Use

Displayed Information
Left side
Right side

Specify what is displayed on the upper left and right corners of the
printer control panel.
For the “Left side” and “Right side” options, select from the
following options:
None
IP Address
Hostname
Contact Name
Location
Date/Time
mDNS/DDNS Service Name
Zero Configuration Name
Custom Text [x]
Model Name
Notes:

• This menu appears only in touch‑screen printer models.
• IP Address is the factory default setting for Left side.
• Date/Time is the factory default setting for Right side.
Displayed Information (continued)
Custom Text [x]

Customize displayed information that will appear on the upper left
and right corners of the printer control panel.
Note: This menu appears only in touch‑screen printer models.

Displayed Information (continued)
Black Toner

Customize the displayed information for Black Toner.
Select from the following options:
When to display
Do not display
Display
Message to Display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:

• This menu appears only in touch‑screen printer models.
• “Do not display” is the factory default setting for “When to
display.”

• Default is the factory default setting for “Message to
Display.”

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232

Use

Displayed Information (continued)
Paper Jam
Load Paper
Service Errors

Customize the displayed information for Paper Jam, Load Paper,
and Service Errors.
Select from the following options:
Display
Yes
No
Message to Display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:

• This menu appears only in touch‑screen printer models.
• No is the factory default setting for “Display.”
• Default is the factory default setting for “Message to
Display.”
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Profiles and Solutions
Bookmarks
Jobs by user

Change the icons and buttons that appear on the printer control
panel.
For each icon or button, select from the following options:
Display
Do not display
Notes:

• “Profiles and Solutions” appears only in touch‑screen printer
models.

• Display is the factory default setting for Search Held Jobs,
Held jobs, and USB Drive.

• “Do not display” is the factory default setting for “Change
Language,” “Profiles and Solutions,” “Bookmarks,” and “Jobs
by user.”
Home screen customization
Forms and Favorites
Background and Idle Screen
Eco-Settings

Change the icons and buttons that appear on the printer control
panel.
For each icon or button, select from the following options:
Display
Do not display
Notes:

• “Forms and Favorites,” “Background and Idle Screen,” and
“Eco‑Settings” appear only in touch‑screen printer models.

• Display is the factory default setting.

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233

Use

Date Format
MM‑DD‑YYYY
DD‑MM‑YYYY
YYYY‑MM‑DD

Format the printer date.

Time Format
12 hour A.M./P.M.
24 hour clock

Format the printer time.

Screen Brightness
20–100

Specify the brightness of the display.

Notes:

• This menu appears only in touch‑screen printer models.
• MM-DD-YYYY is the US factory default setting.
Note: This menu appears only in touch‑screen printer models.

Notes:

• This menu appears only in touch‑screen printer models.
• 100 is the factory default setting.
Output Lighting
Normal/Standby Mode
Off
Dim
Bright

Set the amount of light from the bin.
Notes:

• If Eco-Mode is set to Energy or Energy/Paper, then the
factory default setting is Dim.

• If Eco-Mode is set to Off or set to Paper, then the factory
default setting is Bright.

• This menu appears only when an indicator light is installed
on the bin or when an optional bin with an indicator light is
added.
Audio Feedback
Button Feedback
On
Off
Volume
1–10

Specify whether icons and buttons have audio feedback.

Show Bookmarks
Yes
No

Specify whether bookmarks are displayed from the Held Jobs area.

Notes:

• This menu appears only in touch‑screen printer models.
• On is the factory default setting for Button Feedback.
• 5 is the factory default setting for Volume.

Notes:

• This menu appears only in touch‑screen printer models.
• Yes is the factory default setting. When Yes is selected,
bookmarks appear in the Held Jobs area.

Web Page Refresh Rate
30–300

Specify the number of seconds between Embedded Web Server
refreshes.
Notes:

• This menu appears only in touch‑screen printer models.
• 120 is the factory default setting.

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234

Use

Contact Name

Specify a contact name for the printer.
Notes:

• This menu appears only in touch‑screen printer models.
• The contact name will be stored on the Embedded Web
Server.
Location

Specify the location of the printer.
Notes:

• This menu appears only in touch‑screen printer models.
• The location will be stored on the Embedded Web Server.
Alarms
Alarm Control
Cartridge Alarm
Staple Alarm
Hole Punch Alarm

Set an alarm to sound when the printer requires user intervention.
For each alarm type, select from the following options:
Off
Single
Continuous
Notes:

• Single is the factory default setting for Alarm Control. Single
sounds three quick beeps.

• Off is the factory default setting for Cartridge Alarm, Staple
Alarm, and Hole Punch Alarm. Off means no alarm will
sound.

• Continuous repeats three beeps every 10 seconds.
Timeouts
Standby Mode
Disabled
1–240

Specify the number of minutes of inactivity before the printer
enters a lower power state.

Timeouts
Sleep Mode
Disabled
1–120

Set the amount of time the printer waits after a job is printed before
it goes into a reduced power state.

Notes:

• Standby Mode appears only in touch‑screen printer models.
• 15 is the factory default setting.

Notes:

• 30 is the factory default setting.
• Disabled appears only when Energy Conserve is set to Off.
• Lower settings conserve more energy, but may require
longer warm‑up times.

• Select a high setting if the printer is in constant use. Under
most circumstances, this keeps the printer ready to print
with minimum warm‑up time.

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235

Use

Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month

Set the printer to operate at a low power state.
Notes:

• When the Hibernate Timeout timer expires, the printer uses
Ethernet connection to check the value of “Hibernate
Timeout on Connection.”

• If “Hibernate Timeout on Connection” is set to “Do Not
Hibernate,” then the printer never automatically hibernates.

• If “Hibernate Timeout on Connection” is set to “Hibernate,”
then the printer follows the Hibernate Timeout value, except
when it is set to Disabled.

• Disabled is the factory default setting except for European
Union countries, Canada, and Switzerland.

• “3 days” is the factory default setting for European Union
countries, Canada, and Switzerland.

Timeouts
Screen Timeout
15–300 sec

Set the amount of time in seconds the printer waits before
returning the display to a ready state.

Timeouts
Prolong Screen Timeout
Off
On

Set the printer to continue the specified job without returning to
the home screen when the Screen Timeout timer expires.

Note: “30 sec” is the factory default setting.

Notes:

• Prolong Screen Timeout appears only in touch‑screen printer
models.

• On allows the user to reset the Screen Timeout timer instead
of returning to ready state.

• Off follows the normal Screen Timeout value.
• Off is the factory default setting.
Timeouts
Print Timeout
Disabled
1–255 sec

Set the amount of time in seconds the printer waits to receive an
end‑of‑job message before canceling the remainder of the print
job.
Notes:

• “90 sec” is the factory default setting.
• When the timer expires, any partially printed page still in the
printer is printed, and then the printer checks to see if any
new print jobs are waiting.

• Print Timeout is available only when using PCL emulation.
This setting has no effect on PostScript emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535 sec

Set the amount of time in seconds the printer waits for additional
data before canceling a print job.
Notes:

• “40 sec” is the factory default setting.
• Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no effect on PCL
emulation print jobs.

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236

Use

Timeouts
Job Hold Timeout
5–255 sec

Set the amount of time the printer waits for user intervention
before it holds jobs that require unavailable resources and
continues to print other jobs in the print queue.
Notes:

• “30 sec” is the factory default setting.
• This menu appears only when a printer hard disk is installed.
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Max Auto Reboots
1–20

Set the printer to restart when an error is encountered.

Error Recovery
Max Auto Reboots
1–20

Set the number of automatic reboots that the printer can perform.

Notes:

• “Reboot always” is the factory default setting for Auto
Reboot.

• 5 is the factory default setting for Max Auto Reboots.
• If the printer performs the same number of automatic
reboots that is set in the printer within a certain amount of
time, then the printer shows the applicable error instead of
rebooting.

Notes:

• 5 is the factory default setting.
• If the printer performs a number of automatic reboots that is
the same as the menu setting within a certain amount of
time, then the printer displays the applicable error instead of
rebooting.

Print Recovery
Auto Continue
Disabled
5–255

Let the printer automatically continue printing from certain offline
situations when these are not resolved within the specified time
period.

Print Recovery
Jam Recovery
On
Off
Auto

Specify whether the printer reprints jammed pages.

Note: Disabled is the factory default setting.

Notes:

• Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.

• On sets the printer to always reprint jammed pages.
• Off sets the printer to never reprint jammed pages.
Print Recovery
Jam Assist
On
Off

Set the printer to check for jammed paper automatically.
Note: On is the factory default setting.

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237

Use

Print Recovery
Page Protect
Off
On

Let the printer successfully print a page that may not have printed
otherwise.
Notes:

• Off is the factory default setting. Off prints a partial page
when there is not enough memory to print the whole page.

• On sets the printer to process the whole page so that the
entire page prints.
Hibernate Timeout on Connection
Do Not Hibernate
Hibernate

To set the printer to follow the setting of “Hibernate Timeout” even
when an active Ethernet connection exists.
Notes:

• If “Hibernate Timeout on Connection” is set to “Do Not
Hibernate,” then the printer never automatically hibernates.

• If “Hibernate Timeout on Connection” is set to “Hibernate,”
then the printer follows the value of the “Hibernate
Timeout” setting, except when it is set to Disabled.

• “Do Not Hibernate” is the factory default setting.
Press Sleep Button
Do nothing
Sleep
Hibernate

Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.

Press and Hold Sleep Button
Do nothing
Sleep
Hibernate

Determine how the printer, while in idle state, reacts when you
press and hold the Sleep button.

Factory Defaults
Do Not Restore
Restore Now

Restore the printer settings to the factory default settings.

Note: Sleep is the factory default setting.

Note: “Do nothing” is the factory default setting.

Notes:

• Do Not Restore is the factory default setting. Do Not Restore
keeps the user‑defined settings.

• Restore Now returns all printer settings to the factory
default settings except Network/Ports menu settings. All
downloads stored in the RAM are deleted. Downloads stored
in the flash memory or in the printer hard disk are not
affected.
Custom Home Message
Off
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text 1

Select Custom Home Messages on the printer display.
Note: This menu appears only in non‑touch‑screen printer
models.

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238

Use

Export Configuration Package
Export

Export the printer configuration package to a flash drive.
Note: The configuration package cannot be exported unless a
flash drive is attached to the printer.

Flash Drive Menu
Print Settings menu
Use

Copies
1–999

Specify a default number of copies for each print job.

Paper Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope

Set a default paper source for all print jobs.

Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)

Stack the pages of a print job in sequence when printing multiple copies.

Sides (Duplex)
1 sided
2 sided

Specify whether prints are on one side or on both sides of the page.

Staple
Off
On

Specify whether prints are stapled.

Hole Punch
Off
On

Specify whether prints have holes for binding.

Note: 1 is the factory default setting.
Note: Tray 1 is the factory default setting.

Note: “(1,1,1) (2,2,2)” is the factory default setting.

Note: 1 sided is the factory default setting.

Notes:

• Off is the factory default setting.
• On allows the printer to staple print jobs.
• This menu appears only when a supported staple finisher is installed.
Notes:

• Off is the factory default setting.
• This menu appears only when a supported staple, hole punch finisher is
installed.

Hole Punch Mode
2 holes
3 holes
4 holes

Specify the number of holes to be made on the prints.
Notes:

• “3 holes” is the factory default setting.
• This menu appears only when a supported staple, hole punch finisher is
installed.

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239

Use

Duplex Binding
Long Edge
Short Edge

Define the way duplexed pages are bound and printed.
Notes:

• Long Edge assumes binding along the long edge of the page (left edge for
portrait and top edge for landscape). This is the factory default setting.

• Short Edge assumes binding along the short edge of the page (top edge for
portrait and left edge for landscape).
Paper Saver Orientation
Auto
Landscape
Portrait

Specify the orientation of a multiple‑page document.
Notes:

• Auto is the factory default setting.
• This setting affects jobs if the value of the Paper Saver setting in the same
menu is not set to Off.

Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up

Specify that multiple‑page images be printed on one side of a paper.

Paper Saver Border
None
Solid

Print a border on each page image when using N‑Up (pages per side).

Notes:

• Off is the factory default setting.
• The number selected is the number of page images that will print per side.

Notes:

• None is the factory default setting.
• This setting affects jobs if the value of the Paper Saver setting in the same
menu is not set to Off.

Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical

Specify the positioning of multiple‑page images when using N‑Up (pages per side).
Notes:

• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.

• This setting affects jobs if the value of the Paper Saver setting in the same
menu is not set to Off.

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240

Use

Separator Sheets
Off
Between Copies
Between Jobs
Between Pages

Specify if blank separator sheets are inserted.
Notes:

• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to On. If Collate is set to Off, then a blank page is inserted
between each set of printed pages, such as after all page 1's and after all page
2's.

• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of the print job. This
setting is useful when printing on transparencies or when inserting blank pages
in a document for notes.
Separator Sheet Source
Tray [x]
Manual Feeder

Specify the paper source for separator sheets.

Blank Pages
Do Not Print
Print

Specify if blank pages are inserted in a print job.

Note: Tray 1 is the factory default setting.

Note: Do Not Print is the factory default setting.

Print Settings
Setup menu
Use

Printer Language
PCL Emulation
PS Emulation

Set the default printer language.
Notes:

• PCL Emulation is the factory default setting.
• PostScript emulation uses a PostScript interpreter for
processing print jobs.

• PCL Emulation uses a PCL interpreter for processing print
jobs.

• Setting a printer language default does not prevent a
software program from sending print jobs that use another
printer language.
Job Waiting
On
Off

Determine if print jobs are removed from the print queue when
they require unavailable printer options or custom settings. These
print jobs are stored in a separate print queue, so other jobs print
normally. When the missing information or options, or both are
obtained, the stored jobs print.
Notes:

• Off is the factory default setting.
• This menu appears only if a non-read‑only printer hard disk
is installed. This requirement ensures that stored jobs are
not deleted if the printer loses power.

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241

Use

Print Area
Normal
Fit to Page
Whole Page

Set the logical and physical printable area.
Notes:

• Normal is the factory default setting. When attempting to
print data in the non‑printable area defined by the Normal
setting, the printer clips the image at the boundary.

• Fit to Page fits the page content into the selected paper size.
• Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting, but the
printer clips the image at the Normal setting boundary. This
setting affects only pages printed using a PCL 5e interpreter
and has no effect on pages printed using the PCL XL or
PostScript interpreter.
Download Target
RAM
Flash
Disk

Set the storage location for downloads.
Notes:

• RAM is the factory default setting. Storing downloads in the
RAM is temporary.

• Storing downloads in a flash memory or in a printer hard disk
places them in permanent storage. Downloads remain in the
flash memory or printer hard disk even when the printer is
turned off.

• This menu item appears only if an optional flash memory or
printer hard disk is installed.
Resource Save
On
Off

Specify how the printer handles temporary downloads, such as
fonts and macros stored in the RAM, when the printer receives a
print job that requires more than the available memory.
Notes:

• Off is the factory default setting. Off sets the printer to retain
downloads only until memory is needed. Downloads are
deleted in order to process print jobs.

• On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Print All Order
Alphabetical
Oldest First
Newest First

Specify the order in which held and confidential jobs are printed
when Print All is selected.
Notes:

• This menu appears only in touch‑screen printer models.
• Alphabetical is the factory default setting.

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242

Finishing menu
Use

Sides (Duplex)
1 sided
2 sided

Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:

• “1 sided” is the factory default setting.
• You can set two‑sided printing from the printer software.
For Windows users:
Click File > Print, and then click Properties, Preferences, Options, or Setup.
For Macintosh users:
Choose File > Print, and then adjust the settings from the Print dialog and pop‑up
menus.

Duplex Binding
Long Edge
Short Edge

Define the way duplexed pages are bound and printed.
Notes:

• Long Edge is the factory default setting. Long Edge assumes binding along the
long edge of the page (left edge for portrait and top edge for landscape).

• Short Edge assumes binding along the short edge of the page (top edge for
portrait and left edge for landscape).
Copies
1–999

Specify the default number of copies for each print job.

Blank Pages
Do Not Print
Print

Specify whether blank pages are inserted in a print job.

Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)

Stack the pages of a print job in sequence when printing multiple copies.

Separator Sheets
Off
Between Copies
Between Jobs
Between Pages

Specify whether blank separator sheets are inserted.

Note: 1 is the factory default setting.
Note: Do Not Print is the factory default setting.

Notes:

• “(1,1,1) (2,2,2)” is the factory default setting.
• On stacks the print job in sequence.
Notes:

• None is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a
blank page is inserted between each set of printed pages, such as after all
page 1's and after all page 2's.

• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job. This
setting is useful when printing transparencies or when inserting blank pages in
a document.

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243

Use

Separator Source
Tray [x]
Manual Feeder

Specify the paper source for separator sheets.
Notes:

• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for Manual Feeder to
appear as a menu setting.

Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up

Print multiple‑page images on one side of a paper.

Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical

Specify the positioning of multiple‑page images when using Paper Saver.

Paper Saver Orientation
Auto
Landscape
Portrait

Specify the orientation of a multiple‑page document.

Notes:

• Off is the factory default setting.
• The number selected is the number of page images that will print per side.

Notes:

• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.
Note: Auto is the factory default setting. The printer chooses between portrait and
landscape.

Paper Saver Border
None
Solid

Print a border when using Paper Saver.

Staple Job
Off
On

Specify whether printed output is stapled.

Run Stapler Test

Print a report that confirms that the staple finisher is functioning properly.

Note: None is the factory default setting.

Notes:

• Off is the factory default setting.
• This menu appears only when a supported staple finisher is installed.
Note: This menu appears only when a supported staple finisher is installed.

Hole Punch
On
Off

Specify whether holes will be created on printed outputs for the purpose of collecting
the sheets in a binder or folder.
Notes:

• Off is the factory default setting.
• This menu appears only when a supported staple, hole punch finisher is
installed.

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244

Use

Hole Punch Mode
2 holes
3 holes
4 holes

Specify the number of holes to be created on printed outputs for the purpose of
collecting the sheets in a binder or folder.
Notes:

• “3 holes” is the US factory default setting. “4 holes” is the international factory
default setting.

• This menu appears only when a supported staple, hole punch finisher is
installed.
Offset Pages
None
Between Copies
Between Jobs

Offset pages at certain instances.
Notes:

• None is the factory default setting.
• Between Copies offsets each copy of a print job if Collate is set to On. If Collate
is set to Off, then each set of printed pages are offset, such as all page 1's and
all page 2's.

• Between Jobs sets the same offset position for the entire print job regardless
of the number of copies printed.

• This menu appears only when a supported staple finisher is installed.

Quality menu
Use

Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q

Specify the printed output resolution in dots per inch.

Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions
Isolated

Enable more pixels to print in clusters for clarity, in order to enhance images horizontally
or vertically, or to enhance fonts.

Toner Darkness
1–10

Lighten or darken the printed output.

Note: 600 dpi is the factory default setting.

Note: Off is the factory default setting.

Notes:

• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.

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245

Use

Enhance Fine Lines
On
Off

Enable a print mode preferable for files such as architectural drawings, maps, electrical
circuit diagrams, and flow charts.
Notes:

• Off is the factory default setting.
• You can set this option from the printer software. For Windows users, click File >
Print, and then click Properties, Preferences, Options, or Setup. For Macintosh
users, choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.

• To set this option using the Embedded Web Server, type the network printer IP
address in the Web browser address field.
Gray Correction
Auto
Off

Automatically adjust the contrast enhancement applied to images.

Brightness
‑6 to 6

Adjust the printed output either by lightening or darkening it. You can conserve toner
by lightening the output.

Note: Auto is the factory default setting.

Note: 0 is the factory default setting.
Contrast
0–5

Adjust the contrast of printed objects.
Note: 0 is the factory default setting.

Job Accounting menu
Note: This menu item appears only when a formatted, non-defective printer hard disk is installed. Make sure the
printer hard disk is not read/write‑ or write‑protected.
Use

Job Accounting Log
Off
On

Determine and set if the printer creates a log of the print jobs it receives.

Job Accounting Utilities

Print and delete log files or export them to a flash drive.

Accounting Log Frequency
Weekly
Monthly

Determine and set how often a log file is created.

Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log

Determine and set how the printer responds when the frequency threshold expires.

Disk Near Full Level
Off
1–99

Specify the maximum size of the log file before the printer executes Disk Near Full
Action.

Note: Off is the factory default setting.

Note: Monthly is the factory default setting.

Note: None is the factory default setting.

Note: 5 is the factory default setting.

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246

Use

Disk Near Full Action
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current

Determine and set how the printer responds when the printer hard disk is nearly full.

Disk Full Action
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current

Determine and set how the printer responds when disk usage reaches the maximum
limit (100MB).

URL to Post Logs

Determine and set where the printer posts job accounting logs.

E-mail to Send Logs

Specify the e‑mail address to which the printer sends job accounting logs.

Log File Prefix

Specify the prefix you want for the log file name.

Notes:

• None is the factory default setting.
• The value defined in Disk Near Full Level determines when this action is
triggered.

Note: None is the factory default setting.

Note: The current host name defined in the TCP/IP menu is used as the default log
file prefix.

Utilities menu
Use

Remove Held Jobs
Confidential
Held
Not Restored
All

Delete confidential and held jobs from the printer hard disk.
Notes:

• Selecting a setting affects only print jobs that are resident in the printer.
Bookmarks, print jobs on flash drives, and other types of held jobs are not
affected.

• Not Restored removes all Print and Hold jobs that are not restored from the
printer hard disk or memory.

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247

Use

Format Flash
Yes
No

Format the flash memory.
Warning—Potential Damage: Do not turn off the printer while the flash memory is
being formatted.
Notes:

• Yes deletes all data stored in flash memory.
• No cancels the format request.
• Flash memory refers to the memory added by installing a flash memory card in
the printer.

• The flash memory option card must not be read/write‑ or write‑protected.
• This menu item appears only when a non‑defective flash memory card is
installed.
Delete Downloads on Disk
Delete Now
Do Not Delete

Delete downloads from the printer hard disk, including all held jobs, buffered jobs,
and parked jobs.
Notes:

• Delete Now sets the printer to delete the downloads and allows the display to
return to the originating screen after the deletion.

• Do Not Delete sets the printer display to return to the main Utilities menu for
touch‑screen printer models. When selected in non‑touch‑screen printer
models, Do Not Delete sets the printer to return to the originating screen after
the deletion.
Activate Hex Trace

Assist in isolating the source of a print job problem.
Notes:

• When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.

• To exit or deactivate Hex Trace, turn off or reset the printer.
Coverage Estimator
Off
On

Provide an estimate of the percentage coverage of toner on a page. The estimate is
printed on a separate page at the end of each print job.
Note: Off is the factory default setting.

XPS menu
Use

Print Error Pages
Off
On

Print a page containing information on errors, including XML markup errors.
Note: Off is the factory default setting.

PDF menu
Use

Scale to Fit
Yes
No

Scale page content to fit the selected paper size.
Note: No is the factory default setting.

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248

Use

Annotations
Do Not Print
Print

Print annotations in a PDF.
Note: Do Not Print is the factory default setting.

PostScript menu
Use

Print PS Error
On
Off

Print a page containing the PostScript error.

Lock PS Startup Mode
On
Off

Disable the SysStart file.

Font Priority
Resident
Flash/Disk

Establish the font search order.

Note: Off is the factory default setting.

Notes:

• Resident is the factory default setting.
• This menu item is available only when a formatted flash memory option
card or printer hard disk is installed and operating properly.

• Make sure the flash memory option or printer hard disk is not
read/write‑, write‑, or password‑protected.

• Job Buffer Size must not be set to 100%.

PCL Emul menu
Use

Font Source
Resident
Disk
Download
Flash
All

Specify the set of fonts used by the Font Name menu.
Notes:

• “Resident” is the factory default setting. Resident shows the factory
default set of fonts downloaded in the RAM.

• “Flash” and “Disk” settings show all fonts resident in that option.
• The flash option must be properly formatted and cannot be read/write‑,
write‑, or password‑protected.

• “Download” shows all the fonts downloaded in the RAM.
• “All” shows all fonts available to any option.
Font Name
Courier 10

Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, K for Disk, and D for Download.

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249

Use

Symbol Set
10U PC‑8
12U PC‑850

Specify the symbol set for each font name.
Notes:

• 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international
factory default setting.

• A symbol set is a set of alphabetic and numeric characters, punctuation,
and special symbols. Symbol sets support the different languages or
specific programs such as math symbols for scientific text. Only the
supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00

Change the point size for scalable typographic fonts.
Notes:

• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.

• Point sizes can be increased or decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100

PCL Emulation Settings
Orientation
Portrait
Landscape

Specify the font pitch for scalable monospaced fonts.
Notes:

•
•
•
•

10 is the factory default setting.
Pitch refers to the number of fixed‑space characters per inch (cpi).
Pitch can be increased or decreased in 0.01‑cpi increments.
For nonscalable monospaced fonts, the pitch appears on the display but it
cannot be changed.

Specify the orientation of text and graphics on the page.
Notes:

• Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.

• Landscape prints text and graphics parallel to the long edge of the page.
PCL Emulation Settings
Lines per Page
1–255

Specify the number of lines that print on each page.
Notes:

• 60 is the US factory default setting. 64 is the international default setting.
• The printer sets the amount of space between each line based on the
Lines per Page, Paper Size, and Orientation settings. Select the Paper Size
and Orientation you want before setting Lines per Page.

PCL Emulation Settings
A4 Width
198 mm
203 mm

Set the printer to print on A4‑size paper.
Notes:

• “198 mm” is the factory default setting.
• The 203‑mm setting sets the width of the page to allow printing of eighty
10‑pitch characters.

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250

Use

PCL Emulation Settings
Auto CR after LF
On
Off

Specify whether the printer automatically performs a carriage return (CR) after
a line feed (LF) control command.

PCL Emulation Settings
Auto LF after CR
On
Off

Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.

Tray Renumber
Assign MP Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Env
Off
None
0–199

Configure the printer to work with printer software or programs that use
different source assignments for trays and feeders.

Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3

Display the factory default setting assigned to each tray or feeder.

Tray Renumber
Restore Defaults
Yes
No

Restore all tray and feeder assignments to the factory default settings.

Note: Off is the factory default setting.

Notes:

• “Off” is the factory default setting.
• “None” ignores the Select Paper Feed command. This option appears only
when it is selected by the PCL 5 interpreter.

• “0–199” allows a custom setting to be assigned.

Understanding the printer menus

251

HTML menu
Use
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers

To
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Taffy
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTJA
NewSansMTCS
NewSansMTCT
NewSansMTKO

Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do not
specify a font.

Use

Font Size
1–255 pt

Set the default font size for HTML documents.
Notes:

• 12 pt is the factory default setting.
• Font size can be increased in 1‑point increments.
Scale
1–400%

Scale the default font for HTML documents.
Notes:

• 100% is the factory default setting.
• Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape

Set the page orientation for HTML documents.
Note: Portrait is the factory default setting.

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252

Use

Margin Size
8–255 mm

Set the page margin for HTML documents.
Notes:

• 19 mm is the factory default setting.
• Margin size can be increased in 1‑mm increments.
Backgrounds
Do Not Print
Print

Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.

Image menu
Use

Auto Fit
On
Off

Select the optimal paper size, scaling, and orientation.

Invert
On
Off

Invert bitonal monochrome images.

Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width

Scale the image to fit the selected paper size.

Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape

Set the image orientation.

Note: On is the factory default setting. It overrides scaling and orientation settings
for some images.

Notes:

• Off is the factory default setting.
• This setting does not apply to GIF or JPEG images.
Notes:

• Best Fit is the factory default setting.
• When Auto Fit is set to On, Scaling is automatically set to Best Fit.

Note: Portrait is the factory default setting.

Help menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about
using the printer and performing printing tasks.
English, French, German, and Spanish translations are stored in the printer. Other translations are available at
http://support.lexmark.com.
Menu item

Description

Print All Guides

Prints all the guides

Print Quality

Provides information about solving print quality issues

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253

Menu item

Description

Printing Guide

Provides information about loading paper and other specialty media

Media Guide

Provides a list of the paper sizes supported in trays and feeders

Print Defects Guide

Provides information about resolving print defects

Menu Map

Provides a list of the printer control panel menus and settings

Information Guide

Provides help in locating additional information

Connection Guide

Provides information about connecting the printer locally (USB) or to a network

Moving Guide

Provides instructions for safely moving the printer

Supplies Guide

Provides part numbers for ordering supplies

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254

Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact
on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide
collection and recycling programs. For more information, see:

• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This chapter
outlines the settings and tasks that may yield a greater environmental benefit.

Saving paper and toner
Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly
reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both
sides of the paper and printing multiple pages on one side of a single sheet of paper.
For information on how you can quickly save paper and energy using one printer setting, see the following:

• “Using Eco‑Mode” on page 79 for non‑touch‑screen printer models
• “Using Eco‑Mode” on page 129 and “Using Eco‑Mode” on page 178 for touch‑screen printer models

Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for
use in laser printers. For more information on recycled papers that work well with your printer, see “Using recycled
paper and other office papers” on page 190.

Conserving supplies
Use both sides of the paper
If your printer model supports duplex printing, then you can control whether print appears on one or two sides of the
paper by selecting 2‑sided printing from the Print dialog or from the Lexmark Toolbar.

Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by
selecting a setting from the Multipage printing (N‑Up) section of the Print dialog screen.

Check your first draft for accuracy
Before printing or making multiple copies of a document:

• Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the
document will look like before you print it.

• Print one copy of the document to check its content and format for accuracy.

Saving money and the environment

255

Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 270.

Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information,
see:

• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle

Recycling Lexmark products
To return Lexmark products for recycling:

1 Go to www.lexmark.com/recycle.
2 Find the product type you want to recycle, and then select your country or region from the list.
3 Follow the instructions on the computer screen.
Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local
recycling center. Contact your local recycling center to determine the items they accept.

Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported
in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These
efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your
area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the
box.

Returning Lexmark cartridges for reuse or recycling
Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both
easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent
of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return
the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and
use the prepaid shipping label. You can also do the following:

1 Go to www.lexmark.com/recycle.
2 From the Toner Cartridges section, select your country or region.

Saving money and the environment

3 Follow the instructions on the computer screen.

256

Maintaining the printer

257

Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies,
may cause damage to your printer.

Ordering supplies
To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact
the place where you purchased the printer.

Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies
or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party
supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts is not covered
by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver
unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or its associated components.

Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may
vary significantly and is dependent on many factors, such as actual document content, print quality settings, and
other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is
different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing
supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume
future supplies consumption based on the International Organization for Standardization* test methods and page
content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.

Ordering toner cartridges
Notes:

• Estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively affect actual yield.
Item

Return Program cartridge

For the United States and Canada
Toner Cartridge

521

* This toner cartridge is supported only in MS811n, MS811dn, MS812dn, and MS812de printer models.
For more information on countries located in each region, visit www.lexmark.com/regions.

Maintaining the printer

258

Item

Return Program cartridge

High Yield Toner Cartridge

521H

Extra High Yield Toner Cartridge

521X*

For the European Union, European Economic Area , and Switzerland
Toner Cartridge

522

High Yield Toner Cartridge

522H

Extra High Yield Toner Cartridge

522X*

For the Asia Pacific Region (includes Australia and New Zealand)
Toner Cartridge

523

High Yield Toner Cartridge

523H

Extra High Yield Toner Cartridge

523X*

For Latin America (includes Puerto Rico and Mexico)
Toner Cartridge

524

High Yield Toner Cartridge

524H

Extra High Yield Toner Cartridge

524X*

For Africa, Middle East, Central Eastern Europe, and Commonwealth of Independent States
Toner Cartridge

525

High Yield Toner Cartridge

525H

Extra High Yield Toner Cartridge

525X*

* This toner cartridge is supported only in MS811n, MS811dn, MS812dn, and MS812de printer models.
For more information on countries located in each region, visit www.lexmark.com/regions.
Item

Regular cartridge

Worldwide
High Yield Toner Cartridge

520HA1

Extra High Yield Toner Cartridge

520XA2

This cartridge is supported only in MS810n and MS810dn printer models.

This cartridge is supported only in MS811n, MS811dn, MS812dn, and MS812de printer models.

Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of
toner.
For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
Part name

Lexmark Return Program

Regular

Imaging unit

520Z

520ZA

Maintaining the printer

259

Ordering staple cartridges
Part name

Part number

Staple cartridges

25A0013

Ordering a roller kit
For more information on replacing the roller kit, see the instruction sheet that came with the part.

Lexmark roller kit and part number
Type

Part number

Printer engine roller maintenance kit

40X7706

Ordering a maintenance kit
To identify the supported fuser type, view the label on the fuser. Do either of the following:

• Remove the toner cartridge and the imaging unit. The two-digit fuser type code (such as 00 or 01) can be seen on
the front of the fuser.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.

• Pull down the printer rear door. The two-digit fuser type code (such as 00 or 01) can be seen on the rear of the
fuser.
Notes:

• Using certain types of paper may require more frequent replacement of the maintenance kit.
• The separator roller, fuser, pick roller assembly, and transfer roller are all included in the maintenance kit and
can be individually ordered and replaced if necessary.

• For more information on replacing the maintenance kit, see the instruction sheet that came with the supply.
Lexmark Return Program fuser maintenance kits and part numbers for MS810, MS811, and MS812
Fuser maintenance kit type

Part number

Type 00

40X8420

Type 01

40X8421

Type 02

40X8422

Type 03

40X8423

Type 04

40X8424

Lexmark regular fuser maintenance kits and part numbers for MS810, MS811, and MS812
Fuser maintenance kit type

Part number

Type 05

40X8425

Type 06

40X8426

Maintaining the printer

260

Fuser maintenance kit type

Part number

Type 07

40X8427

Type 08

40X8428

Type 09

40X8429

Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you
are ready to use them.
Do not expose supplies to:

•
•
•
•
•
•

Direct sunlight
Temperatures above 35°C (95°F)
High humidity above 80%
Salty air
Corrosive gases
Heavy dust

Replacing supplies
Replacing the toner cartridge
1 Lift the front cover, and then pull down the multipurpose feeder door.

Maintaining the printer

261

2 Pull the cartridge out of the printer using the handle.

3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute
the toner.

4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
Note: Make sure the cartridge is fully pushed in.

Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct
light for an extended period of time. Extended exposure to light may cause print quality problems.

Maintaining the printer

262

5 Close the multipurpose feeder door and the front cover.

Replacing the imaging unit
1 Lift the front cover, and then pull down the multipurpose feeder door.

Maintaining the printer

263

2 Pull out the toner cartridge from the printer using the handle.

3 Lift the green handle, and then pull out the imaging unit from the printer.

1
2
4 Unpack the new imaging unit, and then shake it.

5 Remove all packing material from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of
future print jobs.

Maintaining the printer

264

6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows
on the side rails inside the printer.

7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.

Maintaining the printer

265

8 Close the multipurpose feeder door and the front cover.

Replacing a staple cartridge
1 Open the stapler door.

2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.

Maintaining the printer

266

3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.

4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge.

5 Push the staple cartridge into the finisher until it clicks into place.
6 Close the stapler door.

Cleaning the printer parts
Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer
warranty.

1 Make sure that the printer is turned off and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.

2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

Maintaining the printer

267

4 Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior
of the printer.

5 Make sure all areas of the printer are dry before sending a new print job.

Emptying the hole punch box
1 Pull out the hole punch box.

2 Empty the container.

3 Insert the emptied hole punch box back into the finisher until it clicks into place.

Moving the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.

Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:

– Make sure to remove the topmost finisher first.

Maintaining the printer

268

– To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.

• If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.

• Use the handholds located on both sides of the printer to lift it.
• Make sure your fingers are not under the printer when you set it down.

Maintaining the printer

269

• Make sure there is adequate clearance around the printer.
• Use only the power cord provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer
warranty.

Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware
options.

• Keep the printer in an upright position.
• Avoid severe jarring movements.

Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.

Clearing jams

270

Clearing jams
Carefully select paper and specialty media and load them properly to avoid paper jams. For more information, see
“Avoiding jams” on page 270. If jams occur, then follow the steps outlined in this chapter.
Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold
the pages is needed for other printer tasks.

Avoiding jams
Load paper properly
• Make sure paper lies flat in the tray.
Correct loading of paper

Incorrect loading of paper

• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.

Clearing jams

271

• Do not slide the paper into the tray. Load paper as shown in the illustration.

• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper or envelopes.

• Push the tray firmly into the printer after loading paper.
• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of
the paper are on the right side of the tray. For more information, see the “Loading paper and specialty media”
section of the User’s Guide.

Allow the paper to enter the optional mailbox bins properly
• Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.

Notes:

– If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in
the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is set to lettersize, then a jam occurs.

– If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven
and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin
extender is set to legal-size, then the paper does not stack properly.

Clearing jams

272

• If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper
all the way back.

Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin.

Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper or specialty media before loading it.

•
•
•
•

Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure the paper size and type are set correctly on the computer or printer control panel.
Store paper per manufacturer recommendations.

Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer
display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:

• When Jam Assist is set to On, Discarding pages appears on the display and the printer flushes blank or
pages with partial prints to the standard bin after a jammed page is cleared. Check your printed output for blank
pages.

• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting reprints
jammed pages if adequate printer memory is available.

Clearing jams

273

2
3
4
5
6

11
7
10
9

Jam location

Printer message

What to do

Staple finisher

[x]‑page jam, remove paper, open
Remove paper from the stapler bin, open the stapler
stapler door. Leave paper in bin. [455– door, then remove the staple cartridge, and then
457]
remove the jammed staples.

Standard bin

[x]‑page jam, remove standard bin
jam. [203]

Inside the printer

[x]‑page jam, lift front cover to remove Open the front cover and the multipurpose feeder,
cartridge. [200–201]
then remove the toner cartridge and the imaging unit,
and then remove the jammed paper.

Multipurpose feeder [x]‑page jam, clear manual
feeder. [250]

Remove all paper from the multipurpose feeder, and
then remove the jammed paper.

Duplex area

[x]‑page jam, remove tray 1 to clear
duplex. [235–239]

Pull out tray 1 completely, then push down the front
duplex flap, and then remove the jammed paper.

Trays

[x]‑page jam, open tray [x]. [24x]

Pull out the indicated tray, and then remove the
jammed paper.

Output expander

[x]‑page jam, remove paper, open
expander rear door. Leave paper in
bin. [41y.xx]

Open the rear door of the output expander, and then
remove the jammed paper.

Upper rear door

[x]‑page jam, open upper rear
door. [202]

Open the rear door of the printer, and then remove
the jammed paper.

Remove jammed paper from the standard bin.

Clearing jams

Jam location

274

Printer message

What to do

Upper door and rear [x]‑page jam, open upper and lower
duplex area
rear door. [231–234]

Open the rear door of the printer and the rear duplex
area, and then remove the jammed paper.

Mailbox

[x]‑page jam, remove paper, open
mailbox rear door. Leave paper in
bin. [43y.xx]

Open the rear door of the mailbox, and then remove
the jammed paper.

Staple finisher rear
door

[x]‑page jam, remove paper, open
finisher rear door. Leave paper in
bin. [451]

Open the rear door of the staple finisher, and then
remove the jammed paper.

[x]‑page jam, lift front cover to remove cartridge. [200–201]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.

1 Lift the front cover, and then pull down the multipurpose feeder door.

2 Lift the green handle, and then pull the toner cartridge out of the printer.

Clearing jams

275

3 Place the cartridge aside.
4 Lift the green handle, and then pull the imaging unit out of the printer.

1
2
5 Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.

6 Pull the jammed paper gently to the right, and then remove it from the printer.
Note: Make sure all paper fragments are removed.

Warning—Potential Damage: The jammed paper may be covered with toner, which can stain garments and
skin.

7 Install the imaging unit.

Note: Use the arrows on the side of the printer as a guide.

Clearing jams

276

8 Insert the cartridge into the printer, and then push the green handle back into place.

Notes:

• Align the arrows on the guides of the toner cartridge with the arrows in the printer.
• Make sure the cartridge is fully pushed in.
9 Close the multipurpose feeder door and the front cover.

10 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, open upper rear door. [202]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.

Clearing jams

277

1 Pull down the rear door.

2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

3 Close the rear door.
4 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, open upper and lower rear door. [231–234]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.

Clearing jams

1 Pull down the rear door.

2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

3 Close the rear door.

278

Clearing jams

279

4 Push the back of the standard tray.

5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out.
Note: Make sure all paper fragments are removed.

6 Insert the standard tray.

Clearing jams

280

7 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, remove standard bin jam. [203]
1 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

2 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, remove tray 1 to clear duplex. [235–239]
1 Pull out the tray completely.
Note: Lift the tray slightly and pull it out.

1
2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right
and out of the printer.
Note: Make sure all paper fragments are removed.

Clearing jams

281

3 Insert the tray.
4 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, open tray [x]. [24x]
1 Check which tray is indicated on the printer display, and then pull the tray.

2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

Clearing jams

282

3 Insert the tray.
4 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, clear manual feeder. [250]
1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

Clearing jams

283

2 Flex the sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a
level surface.

3 Reload paper into the multipurpose feeder.
4 Slide the paper guide until it lightly rests against the edge of the paper.

5 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, remove paper, open stapler door. Leave paper in
bin. [455–457]
1 From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

Clearing jams

2 Open the stapler door.

3 Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer.

4 Use the metal tab to lift the staple guard, and then remove any loose staples.

284

Clearing jams

285

5 Press down the staple guard until it clicks into place.

6 Press the staples against the metal bracket.

Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near
the metal bracket.

Clearing jams

286

7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place.
8 Close the stapler door.
9 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

Clearing jams

[x]‑page jam, remove paper, open finisher rear door. Leave
paper in bin. [451]
1 Open the rear staple finisher door.

2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

3 Close the staple finisher door.

287

Clearing jams

288

4 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

[x]‑page jam, remove paper, open expander rear door. Leave
paper in bin. [41y.xx]
1 Open the rear output expander door.

2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

Clearing jams

289

3 Close the rear output expander door.
4 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

Clearing jams

[x]‑page jam, remove paper, open mailbox rear door. Leave
paper in bin. [43y.xx]
1 Open the rear mailbox door.

2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

3 Close the rear mailbox door.

290

Clearing jams

291

4 If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out.
Note: Make sure all paper fragments are removed.

5 Do either of the following to clear the message and continue printing:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >

> Clear the jam, press OK >

Troubleshooting

292

Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
1 Check if both the toner cartridge and imaging unit are MICR (Magnetic Ink Character Recognition) or non-MICR
supplies.
Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
www.lexmark.com.

2 Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
Notes:

• Use a MICR toner cartridge and imaging unit for printing checks and other similar documents.
• Use a non-MICR toner cartridge and imaging unit for regular print jobs.

Cartridge low [88.xy]
You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message
and continue printing. For non‑touch‑screen printer models, press

to confirm.

Cartridge nearly low [88.xy]
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press

to confirm.

Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of
the User’s Guide.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press

to confirm.

Change [paper source] to [custom string] load [orientation]
Try one or more of the following:

• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper
menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models,
press

to confirm.

• Touch Cancel job to cancel the print job.

Troubleshooting

293

Change [paper source] to [custom type name] load [orientation]
Try one or more of the following

to confirm.

• Cancel the print job.

Change [paper source] to [paper size] load [orientation]
Try one or more of the following:

to confirm.

• Cancel the print job.

Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:

to confirm.

• Cancel the print job.

Check tray [x] connection
Try one or more of the following:

• Turn off the printer, and then turn it back on.
If the error occurs a second time, then:

1
2
3
4
5
6

Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the specified tray.
Reattach the tray.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.

If the error occurs again, then:

1
2
3
4

Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the tray.
Contact customer support.

Troubleshooting

294

• To clear the message and resume the job, select Continue on the printer control panel. For non-touch-screen printer
models, press

to confirm.

Close door or insert cartridge
The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers.

Close front door
Close the front door of the printer.

Complex page, some data may not have printed [39]
Try one or more of the following:

• From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen
printer models, press

to confirm.

• Cancel the current print job. For non‑touch‑screen printer models, press
• Install additional printer memory.

to confirm.

Configuration change, some held jobs were not restored [57]
Held jobs are invalidated because of any of the following possible changes in the printer:

•
•
•
•

The printer firmware has been updated.
The tray for the print job is removed.
The print job is sent from a flash drive that is no longer attached to the USB port.
The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer
model.

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press
to confirm.

Defective flash detected [51]
Try one or more of the following:

• Replace the defective flash memory card.
• From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen
printer models, press

to confirm.

• Cancel the current print job.

Troubleshooting

295

Disk must be formatted for use in this device
From the printer control panel, select Format disk to format the printer hard disk and clear the message.
Note: Formatting deletes all the files stored in the printer hard disk.

Disk near full. Securely clearing disk space.
Try one or more of the following:

• Select Continue to clear the message. For non-touch-screen printer models, press
• Delete fonts, macros, and other data stored in the printer hard disk.
• Install a hard disk with higher capacity.

to confirm.

Empty the hole punch box
Try one or more of the following:

• Empty the hole punch box.
• Select Continue on the printer control panel to clear the message and continue printing.
• Cancel the print job.

Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.

Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.

Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, select Continue on the printer control panel to clear the message
and continue printing. For non‑touch‑screen printer models, press

to confirm.

Imaging unit nearly low [84.xy]
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press

to confirm.

Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the
User’s Guide.

Troubleshooting

296

If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press

to confirm.

Incompatible output bin [x] [59]
Try one or more of the following:

• Remove the indicated bin.
• Select Continue on the printer control panel to clear the message and continue printing without using the specified
bin. For non-touch-screen printer models, press

to confirm.

Incompatible tray [x] [59]
Try one or more of the following:

• Remove the specified tray.
• From the printer control panel, select Continue to clear the message and continue printing without using the
specified tray. For non-touch-screen printer models, press

to confirm.

Incorrect paper size, open [paper source] [34]
Try one or more of the following:

• Load the correct size of paper in the tray.
• From the printer control panel, select Continue to clear the message and print using a different tray. For
non‑touch‑screen printer models, press

•
•
•
•

to confirm.

Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are specified in the Printing Preferences or in the Print dialog.
Make sure the paper size and type are specified in the Paper menu on the printer control panel.
Make sure that the paper size is correctly set. For example, if MP Feeder Size is set to Universal, then make sure
the paper is large enough for the data being printed.

• Cancel the print job.

Insert hole punch box
Insert the hole punch box into the finisher, and then select Continue on the printer control panel to clear the message.
For non-touch-screen printer models, press

to confirm.

Insert staple cartridge
Try one or more of the following:

• Insert a staple cartridge. For more information, see the instruction sheet that came with the supply.
• Select Continue to clear the message and print without using the staple finisher. For non-touch-screen printer
models, press

to confirm.

Troubleshooting

297

Insert Tray [x]
Try one or more of the following:

• Insert the specified tray into the printer.
• Cancel the print job.
• Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel.

Install bin [x]
Try one or more of the following:

• Install the specified bin:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Install the specified bin.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
• Cancel the print job.
• Reset active bin

Install Tray [x]
Try one or more of the following:

• Install the specified tray:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Install the specified tray.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
• Cancel the print job.
• Reset the active bin.

Insufficient memory for Flash Memory Defragment operation [37]
Try one or more of the following:

• From the printer control panel, select Continue to stop the defragmentation and continue printing. For
non‑touch‑screen printer models, press

to confirm.

• Delete fonts, macros, and other data from the printer memory.
• Install additional printer memory.

Insufficient memory, some Held Jobs were deleted [37]
The printer deleted some held jobs in order to process current jobs.

Troubleshooting

298

Select Continue to clear the message. For non-touch-screen printer models, press

to confirm.

Insufficient memory, some held jobs will not be restored [37]
Try one or more of the following:

• From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press
to confirm.

• Delete other held jobs to free up additional printer memory.

Insufficient memory to collate job [37]
Try one or more of the following:

• From the printer control panel, select Continue to print the part of the job already stored and begin collating the
rest of the print job. For non‑touch‑screen printer models, press

to confirm.

• Cancel the current print job.

Insufficient memory to support Resource Save feature [35]
Install additional printer memory or select Continue on the printer control panel to disable Resource Save, clear the
message, and continue printing. For non‑touch‑screen printer models, press

to confirm.

Load staples
Try one or more of the following:

• Replace or insert the specified staple cartridge in the finisher.
• Select Continue to clear the message and continue printing.
• Cancel the print job.

Load [paper source] with [custom string] [paper orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.
• To use the tray that has the correct size or type of paper, select Finished loading paper on the printer control panel.
For non‑touch‑screen printer models, press

to confirm.

Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.

• Cancel the current job.

Troubleshooting

299

Load [paper source] with [custom type name] [paper orientation]
Try one or more of the following:

to confirm.

• Cancel the current job.

Load [paper source] with [paper size] [paper orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size of paper.
• To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control
panel. For non‑touch‑screen printer models, press

to confirm.

• Cancel the current job.

Load [paper source] with [paper type] [paper size] [paper orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.
• To use the tray or feeder that has the correct size and type of paper, select Finished loading paper on the printer
control panel. For non‑touch‑screen printer models, press

to confirm.

• Cancel the current job.

Load manual feeder with [custom string] [paper orientation]
Try one or more of the following:

• Load the feeder with the correct size and type of paper.
• Depending on your printer model, touch Continue or press

to clear the message and continue printing.

Note: If no paper is loaded in the feeder when Continue or
is selected, then the printer automatically
overrides the request, and then prints from an automatically selected tray.

• Cancel the current job.

Troubleshooting

300

Load manual feeder with [custom type name] [paper orientation]
Try one or more of the following:

• Load the multipurpose feeder with the correct size and type of paper.
• Depending on your printer model, touch Continue or press

to clear the message and continue printing.

Note: If no paper is loaded in the feeder when Continue or
is selected, then the printer manually overrides
the request, and then prints from an automatically selected tray.

• Cancel the current job.

Load manual feeder with [paper size] [paper orientation]
Try one or more of the following:

• Load the multipurpose feeder with the correct size of paper.
• Depending on your printer model, touch Continue or press

to clear the message and continue printing.

Note: If no paper is loaded in the feeder when Continue or
is selected, then the printer manually overrides
the request, and then prints from an automatically selected tray.

• Cancel the current job.

Load manual feeder with [paper type] [paper size] [paper orientation]
Try one or more of the following:

• Load the multipurpose feeder with the correct size and type of paper.
• Depending on your printer model, touch Continue or press

to clear the message and continue printing.

is selected, then the printer manually overrides
Note: If no paper is loaded in the feeder when Continue or
the request, and then prints from an automatically selected tray.

• Cancel the current job.

Maintenance kit low [80.xy]
You may need to order a maintenance kit. For more information, contact customer support at
http://support.lexmark.com or your service representative. If necessary, select Continue to clear the message and
continue printing. For non‑touch‑screen printer models, press

to confirm.

Maintenance kit nearly low [80.xy]
For more information, contact customer support at http://support.lexmark.com or your service representative. If
necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models,
press

to confirm.

Troubleshooting

301

Maintenance kit very low, [x] estimated pages remain [80.xy]
You may need to replace the maintenance kit very soon. For more information, contact customer support at
http://support.lexmark.com or your service representative.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press

to confirm.

Memory full [38]
Try one or more of the following:

• From the printer control panel, select Cancel job to clear the message. For non‑touch‑screen printer models, press
to confirm.

• Install additional printer memory.

Network [x] software error [54]
Try one or more of the following:

• From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press
to confirm.

• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
• Update the network firmware in the printer or print server. For more information, contact customer support.

Non‑Lexmark [supply type], see User’s Guide [33.xy]
Note: The supply type can be toner cartridge or imaging unit.
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies
or parts may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if
third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark
printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press
and hold

and the # button on the printer control panel simultaneously for 15 seconds.

For non‑touch‑screen printer models, press
to clear the message and continue printing.

and

on the printer control panel simultaneously for 15 seconds

If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install
a genuine Lexmark supply or part.
Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
www.lexmark.com.

Troubleshooting

302

Not enough free space in flash memory for resources [52]
Try one or more of the following:

• From the printer control panel, select Continue to clear the message and continue printing. For non‑touch‑screen
printer models, press

to confirm.

• Delete fonts, macros, and other data stored in the flash memory.
• Upgrade to a larger capacity flash memory card.
Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.

PPDS font error [50]
Try one or more of the following:

• From the printer control panel, select Continue to clear the message and continue printing. For non‑touch‑screen
printer models, press

to confirm.

• If the printer cannot find the requested font, then from the printer control panel, navigate to:
PPDS menu > Best Fit > On
The printer will find a similar font and reformat the affected text.

• Cancel the current print job.

Paper changes needed
Try one or more of the following:

• Select Use current supplies on the printer control panel to clear the message and continue printing.
For non-touch-screen printer models, press

to confirm.

• Cancel the current print job.

Parallel port [x] disabled [56]
Try one or more of the following:

• Select Continue to clear the message. For non-touch-screen printer models, press
The printer discards any data received through the parallel port.

• Select Reset active bin to reset the bin for a linked set of bins.

Reattach bin [x]
Try one or more of the following:

• Turn off the printer, and then turn it back on.
• Reattach the specified bin.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.

to confirm.

Troubleshooting

3
4
5
6

303

Remove the specified bin.
Reattach the bin.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.

• Remove the specified bin:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the specified bin.
4 Contact customer support.
• Select Continue on the printer control panel to clear the message and print without using the specified bin. For
non-touch-screen printer models, press

to confirm.

Reattach bins [x] – [y]
Try one or more of the following:

• Turn off the printer, and then turn it back on.
• Reattach the specified bins:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the specified bins.
4 Reattach the bins.
5 Connect the power cord to a properly grounded electrical outlet.
6 Turn the printer back on.
• Remove the specified bins:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the specified bins.
4 Contact customer support.
Select Continue on the printer control panel to clear the message and print without using the specified bins. For
non-touch-screen printer models, press

to confirm.

Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:

• Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.

• If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner
cartridge.

Troubleshooting

304

Reinstall missing or unresponsive fuser [31.xy]
Try one or more of the following:

• Remove the unresponsive fuser, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the fuser is defective. Replace the fuser.

• Install the missing fuser.
For more information on installing the fuser, see the instruction sheet that came with the part.

Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:

• Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.

• If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the
imaging unit.

Remove defective disk [61]
Remove and replace the defective printer hard disk.

Remove packaging material, [area name]
1 Remove any remaining packaging material from the specified location.
2 Select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press

confirm.

Remove paper from all bins
Bins have reached their capacity. Remove paper from all bins to clear the message and continue printing.
If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touchscreen printer models, press

to confirm.

Remove paper from bin [x]
Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing.
If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touchscreen printer models, press

to confirm.

Remove paper from [linked set bin name]
Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing.

Troubleshooting

305

If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touchscreen printer models, press

to confirm.

Remove paper from standard output bin
Remove the paper stack from the standard bin. The printer automatically detects paper removal and resumes printing.
If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touchscreen printer models, press

to confirm.

Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or
visit www.lexmark.com.

Replace cartridge, printer region mismatch [42.xy]
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y
indicates the value of the cartridge region. x and y can have the following values:

List of printer and toner cartridge regions
Region number

Region

Global

United States, Canada

European Economic Area (EEA), Switzerland

Asia Pacific, Australia, New Zealand

Latin America

Africa, Middle East, rest of Europe

Invalid

Notes:

• The x and y values are the .xy of the error code shown on the printer control panel.
• The x and y values must match for printing to continue.

Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit www.lexmark.com.

Troubleshooting

306

Replace maintenance kit, 0 estimated pages remain [80.xy]
Contact customer support at http://support.lexmark.com or your service representative, and then report the message.
The printer is scheduled for maintenance.

Replace roller kit [81.xx]
1 Replace the roller kit. For more information, see the instruction sheet that came with the part.
2 Press

to clear the message and continue printing.

Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or
visit www.lexmark.com.

Replace unsupported fuser [32.xy]
Remove the fuser, and then install a supported one. For more information, see the instruction sheet that came with
the part.

Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit www.lexmark.com.

Restore held jobs?
Try one or more of the following:

• Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk. For
non‑touch‑screen printer models, press

to confirm.

• Select Do not restore if you do not want any print jobs to be restored. For non‑touch‑screen printer models, press
to confirm.

Troubleshooting

307

Serial port [x] disabled [56]
Try one or more of the following:

• Select Continue to clear the message. For non-touch-screen printer models, press

to confirm.

The printer discards any data received through the specified serial port.

• Select Reset active bin to reset the active bin for a linked set of bins.
• Make sure the Serial Buffer menu is set to Enabled.

Some held jobs were not restored
Select Continue to clear the message. For non‑touch‑screen printer models, press

to confirm.

Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.

Standard network software error [54]
Try one or more of the following:

• From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press
to confirm.

• Turn off the printer and then turn it back on.
• Update the network firmware in the printer or print server. For more information, contact customer support.

Standard USB port disabled [56]
From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press
to confirm.
Notes:

• The printer discards any data received through the USB port.
• Make sure the USB Buffer menu is not set to Disabled.

Supply needed to complete job
A supply needed to complete the job is missing. Cancel the current job.

Too many bins attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra bins.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.

Troubleshooting

308

Too many disks installed [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra printer hard disks.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.

Too many flash options installed [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra flash memory.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.

Too many trays attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.

Tray [x] paper size unsupported
The paper size in the specified tray is unsupported. Replace it with a supported paper size.

Unformatted flash detected [53]
Try one or more of the following:

• From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen
printer models, press

to confirm.

• Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and need to be replaced.

Troubleshooting

309

Unsupported disk
1 Remove the unsupported disk, and then install a supported one.
2 Select Continue to clear the message and continue printing. For non‑touch screen printer models, press

confirm.

Unsupported option in slot [x] [55]
1 Turn off the printer.
2 Unplug the power cord from the wall outlet.
3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.

USB port [x] disabled [56]
Try one or more of the following:

• Select Continue to clear the message. For non-touch-screen printer models, press
The printer discards any data received through the specified serial port.

• Select Reset active bin to reset the active bin for a linked set of bins.
• Make sure the USB Buffer menu is enabled.

Solving printer problems
•
•
•
•
•

“Printer does not respond” on page 310
“Printing problems” on page 312
“Hardware and internal option problems” on page 319
“Paper feed problems” on page 323
“Print quality problems” on page 325

to confirm.

Troubleshooting

310

Printer does not respond
The printer is not responding
Action

Yes

Step 1

Go to step 2.

Turn on the printer.

Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3

Press the Sleep button Go to step 3.
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 4.

Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.

Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.

Go to step 5.

Go to step 6.

Make sure to match the
following:

Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?

Step 5
Check if the cables connecting the printer and the computer are inserted
in the correct ports.

• The USB symbol on
the cable with the
USB symbol on the
printer

Are the cables inserted in the correct ports?

• The appropriate
Ethernet cable with
the Ethernet port
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.

Turn on the switch or
reset the breaker.

Go to step 7.

Is the electrical outlet turned off by a switch or breaker?
Step 7

Connect the printer
Go to step 8.
Check if the printer is plugged into any surge protectors, uninterruptible power cord directly to
a properly grounded
power supplies, or extension cords.
electrical outlet.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?

Troubleshooting

311

Action

Yes

Step 8

Go to step 9.

Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.

Go to step 10.

Turn off the printer,
remove all packing
materials, then
reinstall the hardware
options, and then turn
on the printer.

Check if one end of the printer cable is plugged into a port on the printer
and the other to the computer, print server, option, or other network
device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Step 9
Make sure to install all hardware options properly and remove any packing
material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Go to step 11.
Check if you have selected the correct port settings in the printer driver.

Use correct printer
driver settings.

Are the port settings correct?
Step 11

Go to step 12.

Check the installed printer driver.

Install the correct
printer driver.

Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.

The problem is solved. Contact customer
support.

Is the printer working?

Printer display is blank
Action

Yes

Step 1

The problem is solved. Go to step 2.

Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Do Please wait and Ready appear on the printer display?

The problem is solved. Turn off the printer,
and then contact
customer support.

Troubleshooting

312

Printing problems
Confidential and other held jobs do not print
Action

Yes

Step 1
a From the printer control panel, open the Held Jobs folder, and then
verify that your print job is listed.
b Resend the print job.

The problem is solved. Go to step 2.

For more information, see“Printing confidential and other held jobs”
on page 74 for non‑touch‑screen printer models.
For touch‑screen printer models, see “Printing confidential and other
held jobs” on page 124 or “Printing confidential and other held jobs”
on page 173.
Did the jobs print?
Step 2

The problem is solved. Go to step 3.

Do one or more of the following:

• Delete the print job, and then resend it.
• If you are printing PDF files, then generate a new file, and then print
it again.
Did the jobs print?
Step 3
a Increase the printer memory. Do one or more of the following:

The problem is solved. Contact customer
support.

• Delete some print jobs.
• Install additional printer memory.
b Resend the print job.
Did the jobs print?

Envelope seals when printing
Action

Yes

Contact customer
support.
Note: Printing on envelopes with high moisture content can seal the
flaps.
b Resend the print job.

a Use envelopes that have been stored in a dry environment.

Does the envelope seal when printing?

No
The problem is solved.

Troubleshooting

313

Error message about reading the flash drive appears
Action

Yes

Step 1

Go to step 2.

Insert the flash drive
into the front USB slot.

Check if the flash drive is inserted into the front USB slot.
Note: The flash drive will not work if it is inserted into the rear USB slot.
Is the flash drive inserted into the front USB slot?

Step 2
Wait until the printer is Go to step 3.
Check if the indicator light on the printer control panel is blinking green. ready, then view the
held jobs list, and then
Note: A green blinking light indicates that the printer is busy.
print the documents.
Is the indicator light blinking green?
Step 3
a Check for an error message on the display.

Go to step 4.

The problem is solved.

Go to step 5.

The problem is solved.

Contact customer
support.

The problem is solved.

b Clear the message.
Does the error message still appear?
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives, see
“Supported flash drives and file types” on page 71 for
non‑touch‑screen printer models.
For touch‑screen printer models, see “Supported flash drives and file
types” on page 121 and “Supported flash drives and file types” on
page 171.
Does the error message still appear?
Step 5
Check if the USB slot is disabled by the system support person.
Does the error message still appear?

Troubleshooting

314

Incorrect characters print
Action

Yes

Step 1

Deactivate Hex Trace
mode.

Go to step 2.

Contact customer
support.

The problem is solved.

Action

Yes

Step 1
a Check if you are printing on paper that is supported by the tray.

The problem is solved. Go to step 2.

Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?

Job prints from the wrong tray or on the wrong paper

b Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 2
The problem is solved. Go to step 3.
a From the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b Resend the print job.

The problem is solved. Go to step 4.

Did the job print from the correct tray or on the correct paper?
Step 4
a Check if the trays are not linked.

b Resend the print job.
Did the job print from the correct tray or on the correct paper?

The problem is solved. Contact customer
support.

Troubleshooting

315

Large jobs do not collate
Action

Yes

Step 1
a From the Finishing menu on the printer control panel, set Collate to
(1,2,3) (1,2,3).
b Resend the print job.

The problem is solved. Go to step 2.

Did the job print and collate correctly?
Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).

The problem is solved. Go to step 3.

Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the
setting in the Finishing menu.
b Resend the print job.
Did the job print and collate correctly?
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.

The problem is solved. Contact customer
support.

Did the job print and collate correctly?

Multiple‑language PDF files do not print
Action

Yes

Step 1
The problem is solved. Go to step 2.
a Check if the print options for the PDF output are set to embed all fonts.

b Generate a new PDF file, and then resend the print job.
Do the files print?
Step 2
a Open the document you want to print in Adobe Acrobat.

b Click File > Print > Advanced > Print As Image > OK > OK .
Do the files print?

The problem is solved. Contact customer
support.

Troubleshooting

316

Print job takes longer than expected
Action

Yes

Step 1

The problem is solved. Go to step 2.

Change the environmental settings of the printer.
a From the printer control panel, navigate to:
Settings > General Settings
b Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
Step 2

The problem is solved. Go to step 3.

Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job
Did the job print?
Step 3
a Remove held jobs stored in the printer memory.

The problem is solved. Go to step 4.

b Resend the print job.
Did the job print?
Step 4
a Disable the Page Protect feature.

The problem is solved. Go to step 5.

From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b Resend the print job.
Did the job print?
Step 5
Install additional printer memory, and then resend the print job.

The problem is solved. Contact customer
support.

Did the job print?

Print jobs do not print
Action

Yes

Step 1
The problem is solved. Go to step 2.
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?

Troubleshooting

Action

317

Yes

The problem is solved. Go to step 3.
Step 2
a Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b Resend the print job.
Do the jobs print?
Step 3

The problem is solved. Go to step 4.

If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.

The problem is solved. Go to step 5.

Note: For more information, see the setup documentation that
came with the printer.
b Resend the print job.
Do the jobs print?
Step 5
The problem is solved. Go to step 6.
a Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Do the jobs print?
Step 6
a Remove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 35.

The problem is solved. Contact customer
support.

Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?

Printing slows down
Notes:

• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.

Troubleshooting

Action

318

Yes

Step 1
The problem is solved. Go to step 2.
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b Resend the print job.
Does the print speed increase?
Step 2
a Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b Resend the print job.

The problem is solved. Contact customer
support.

Does the print speed increase?

Tray linking does not work
Notes:

• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper
Size/Type menu.
Action

Yes

Step 1
The problem is solved. Go to step 2.
a Open the trays, and then check if they contain paper of the same size
and type.

• Check if the paper guides are in the correct positions for the size
of the paper loaded in each tray.

• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
b Resend the print job.
Do the trays link correctly?
The problem is solved. Contact customer
Step 2
support.
a From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the trays to be linked.
Note: The paper size and type must match for trays to be linked.

b Resend the print job.
Do the trays link correctly?

Troubleshooting

319

Unexpected page breaks occur
Action

Yes

Step 1

The problem is solved. Go to step 2.

Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b Select a higher setting and then, depending on your printer model,
or Submit.
select
c Resend the print job.
Did the file print correctly?
Step 2
a Check the original file for manual page breaks.

The problem is solved. Contact customer
support.

b Resend the print job.
Did the file print correctly?

Hardware and internal option problems
2100-sheet tray problems
Action

Yes

Step 1
a Pull out the tray, and then do one or more of the following:

The problem is solved. Go to step 2.

• Make sure paper lies flat in the tray.
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.

• Check if the paper guides are aligned against the edges of the
paper.

• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
• Check if the paper or specialty media meets specifications and is
not damaged.

b Insert the tray properly.
Note: Press the paper stack down while inserting the tray.
Does the tray operate properly?
Step 2
Turn off the printer, then wait about 10 seconds, and then turn it back on.
Does the tray operate properly?

The problem is solved. Go to step 3.

Troubleshooting

320

Action

Yes

Step 3

Go to step 4.

For more information,
see the setup sheet
that came with the
2100-sheet tray.

Go to step 5.

Manually add the tray
in the printer driver.

Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Note: If the tray is listed in the menu settings page, but paper jams
when it enters or exits the tray, then it may not be properly installed.
Is the tray listed in the menu settings page?
Step 4
Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver to
make it available for print jobs. For more information, see “Updating
available options in the printer driver” on page 36.
Is the tray available in the printer driver?
Step 5
Check if the tray is selected.
From the application you are using, select the tray. If you are using
Mac OS X version 9, then make sure the printer is set up in Chooser.

The problem is solved. Contact customer
support.

Does the tray operate properly?

Cannot detect internal option
Action

Yes

Step 1

The problem is solved. Go to step 2.

Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
Step 2

Go to step 3.

Connect the internal
option to the controller
board.

Go to step 4.

Reinstall the internal
option.

Check if the internal option is properly installed in the controller board.
a Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector
in the controller board.
c Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?

Troubleshooting

321

Action

Yes

Step 4
a Check if the internal option is selected.

The problem is solved. Contact customer
support.

It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Updating available options in the printer driver” on page 36.
b Resend the print job.
Does the internal option operate correctly?

Internal print server does not operate correctly
Action

Yes

Step 1

Go to step 2.

Check if the internal
print server is
supported by the
printer.

Reinstall the internal print server.
a Remove, and then install the internal print server. For more
information, see “Installing an Internal Solutions Port” on page 17.
b Print a menu settings page, and then check if the internal print server
is listed in the Installed Features list.

Note: An internal print
server from another
printer may not work
with this printer.

Is the internal print server listed in the Installed Features list?
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected to the
internal print server.

The problem is solved. Contact customer
support.

Does the internal print server operate correctly?

Internal Solutions Port does not operate correctly
Action

Yes

Step 1

Go to step 2.

Check if you have a
supported ISP.

Make sure the Internal Solutions Port (ISP) is installed.
a Install the ISP. For more information, see “Installing an Internal
Solutions Port” on page 17.
b Print a menu settings page, and then check if the ISP is listed in the
Installed Features list.
Is the ISP listed in the Installed Features list?

Note: An ISP from
another printer may
not work on this
printer.

Troubleshooting

322

Action

Yes

Step 2

The problem is solved. Contact customer
support.

Check the cable and the ISP connection.
a Use the correct cable, and then make sure it is securely connected to
the ISP.
b Check if the ISP solution interface cable is securely connected into the
receptacle of the controller board.

Note: The ISP solution interface cable and the receptacle on the
controller board are color‑coded.
Does the Internal Solutions Port operate correctly?

Tray problems
Action

Yes

Step 1
a Pull out the tray, and then do one or more of the following:

The problem is solved. Go to step 2.

• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.

• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.

• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
Step 2
a Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b Resend the print job.

The problem is solved. Go to step 3.

Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?

Go to step 4.

Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.

Troubleshooting

323

Action

Yes

Step 4

The problem is solved. Contact customer
support.

Check if the tray is available in the printer driver.

Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Updating available
options in the printer driver” on page 36.
Is the tray available in the printer driver?

USB/parallel interface card does not operate correctly
Action

Yes

Step 1

Go to step 2.

Check if you have a
supported USB or
parallel interface card.

Make sure the USB or parallel interface card is installed.
a Install the USB or parallel interface card. For more information, see
“Installing an Internal Solutions Port” on page 17.
b Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.

Note: A USB or parallel
interface card from
another printer may
not work on this
printer.

Is the USB or parallel interface card listed in the Installed Features list?
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely connected to
the USB or parallel interface card.

The problem is solved. Contact customer
support.

Does the USB or parallel interface card operate correctly?

Paper feed problems
Jammed pages are not reprinted
Action

Yes

The problem is solved. Contact customer
support.

a Turn on jam recovery.
1 From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam Recovery
2 Select On or Auto.

3 Depending on your printer model, press
b Resend the pages that did not print.
Were the jammed pages reprinted?

or touch Submit.

Troubleshooting

324

Paper frequently jams
Action

Yes

Step 1
a Pull out the tray, and then do one or more of the following:

Go to step 2.

The problem is solved.

Go to step 3.

The problem is solved.

• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.

• Check if the paper guides are aligned against the edges of the
paper.

• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Step 3
Contact customer
support.
a Review the tips on avoiding jams. For more information, see “Avoiding
jams” on page 270.
b Follow the recommendations, and then resend the print job.

The problem is solved.

Do paper jams still occur frequently?

Paper jam message remains after jam is cleared
Action

a Do either of the following:
• For touch‑screen printer models, touch

or Done.

• For non‑touch‑screen printer models, select Next >
the jam, press OK >
.
b Follow the instructions on the printer display.
Does the paper jam message remain?

> Clear

Yes

Contact customer
support.

The problem is solved.

Troubleshooting

325

Print quality problems
Characters have jagged or uneven edges

Action

Yes

Go to step 2.
Step 1
a Print a font sample list to check if the fonts you are using are supported
by the printer.
1 From the printer control panel, navigate to:

No
Select a font that is
supported by the
printer.

Menus > Reports > Print Fonts
2 Select PCL Fonts or PostScript Fonts.

b Resend the print job.
Are you using fonts that are supported by the printer?
The problem is solved. Contact customer
support.
Check if the fonts installed on the computer are supported by the printer.
Step 2

Are the fonts installed on the computer supported by the printer?

Clipped pages or images
Leading edge

ABCDE
ABCDE
ABCDE
Trailing edge

Action

Yes

Step 1
Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the paper loaded.
b Resend the print job.
Is the page or image clipped?

No
The problem is solved.

Troubleshooting

326

Action

Yes

Step 2

Go to step 3.

Do one or more of the
following:

From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.

• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.

Do the paper size and type match the paper loaded in the tray?

• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.

Go to step 4.

The problem is solved.

Contact customer
support.

The problem is solved.

Is the page or image clipped?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.

2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.

b Resend the print job.
Is the page or image clipped?

Compressed images appear on prints
Note: Printing on letter-size paper using a 220-volt fuser compresses images.
Action

Yes

The problem is solved. Go to step 2.
Step 1
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b Resend the print job.
Do compressed images still appear?

Troubleshooting

327

Action

Yes

Step 2
a Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b Resend the print job.

The problem is solved. Contact customer
support.

Do compressed images still appear?

Gray background on prints
Leading edge

ABCDE
ABCDE
ABCDE

Trailing edge

Action

Yes

Step 1
a From the Quality Menu on the printer control panel, decrease the
toner darkness.

The problem is solved. Go to step 2.

Note: 8 is the factory default setting.

b Resend the print job.
Did the gray background disappear from the prints?
Step 2

The problem is solved. Go to step 3.

Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.

b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
c Install the imaging unit, and then the cartridge.

d Resend the print job.
Did the gray background disappear from the prints?
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?

The problem is solved. Contact customer
support.

Troubleshooting

328

Horizontal voids appear on prints
Leading edge

Trailing edge

Action

Yes

Step 1
a Make sure your software program is using a correct fill pattern.

Go to step 2.

The problem is solved.

Step 2
Go to step 3.
a Load the specified tray or feeder with a recommended type of paper.

The problem is solved.

b Resend the print job.
Do horizontal voids appear on prints?

b Resend the print job.
Do horizontal voids appear on prints?
Step 3
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 4.

The problem is solved.

Contact customer
support.

The problem is solved.

2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.

b Resend the print job.
Do horizontal voids appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?

Troubleshooting

329

Incorrect margins on prints

ABC
DEF
Action

Yes

Step 1
The problem is solved. Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the paper size loaded.
b Resend the print job.
Are the margins correct?
Step 2
From the printer control panel, set the paper size in the Paper menu to
match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?

Go to step 3.

Do one or more of the
following:

• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.

The problem is solved. Contact customer
support.

Troubleshooting

330

Paper curl
Action

Yes

Step 1

Go to step 2.

Adjust the width and
length guides.

Go to step 3.

Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.

Go to step 4.

The problem is solved.

Go to step 5.

The problem is solved.

Contact customer
support.

The problem is solved.

Move the width and length guides in the tray to the correct positions for
the size of the paper loaded.
Are the width and length guides positioned correctly?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the paper still curled?
Step 4
a Remove the paper from the tray, and then turn it over.

b Resend the print job.
Is the paper still curled?
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?

Print irregularities
Leading edge

)
)
ABCDE
ABCDE
ABCDE

Trailing edge

Troubleshooting

Action

331

Yes

Step 1
Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
b Resend the print job.

No
The problem is solved.

Do print irregularities still appear?
Step 2

Go to step 3.

Specify the paper size
and type from the tray
settings to match the
paper loaded in the
tray.

Go to step 4.

The problem is solved.

From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in
the tray?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?

Step 5
a Load paper from a fresh package.

From the printer
Go to step 5.
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.
Go to step 6.

The problem is solved.

Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?

Contact customer
The problem is solved.
support at
http://support.lexmar
k.com or your service
representative.

Troubleshooting

332

Print is too dark

ABC
DEF
Action

Yes

Go to step 2.
Step 1
a From the Quality menu on the printer control panel, reduce the toner
darkness.

No
The problem is solved.

Note: 8 is the factory default setting.

b Resend the print job.
Is the print still too dark?
Step 2
Go to step 3.
a From the printer control panel, set the paper type, texture and weight
in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?

Do one or more of the
following:

• Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.

• Change the paper
loaded in the tray
to match the paper
type, texture and
weight specified in
the tray settings.
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type, texture
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is solved.

Is the print still too dark?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?

From the printer
Go to step 5.
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.

Troubleshooting

333

Action

Yes

Step 5
a Load paper from a fresh package.

Go to step 6.

The problem is solved.

Contact customer
support.

The problem is solved.

Yes

Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?

Print is too light

ABC
DEF
Action

Go to step 2.
Step 1
a From the Quality menu on the printer control panel, increase the toner
darkness.

The problem is solved.

Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too light?
Step 2

Go to step 3.

Change the paper type,
texture, and weight to
match the paper
loaded in the tray.

Go to step 4.
Step 3
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is solved.

From the printer control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?

Is the print still too light?

Troubleshooting

334

Action

Yes

Step 4

From the printer
Go to step 5.
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.

Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?

Step 5
a Load paper from a fresh package.

Go to step 6.

The problem is solved.

Go to step 7.

The problem is solved.

Contact customer
support.

The problem is solved.

Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too light?
Step 6
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

b Resend the print job.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?

Printer is printing blank pages

Troubleshooting

335

Action

Yes

Step 1
a Check if there is packing material left on the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 2.

The problem is solved.

Go to step 3.

The problem is solved.

Contact customer
support.

The problem is solved.

2 Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer still printing blank pages?
Step 2
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

b Resend the print job.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?

Printer is printing solid black pages

Troubleshooting

336

Action

Yes

Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 2.

The problem is solved.

Contact customer
support.

The problem is solved.

Yes

Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?

)

Repeating defects appear on prints

Action

Go to step 2.
Step 1
a Replace the imaging unit if the distance between the defects is equal
to any of the following:

The problem is solved.

• 47.8 mm (1.88 in.)
• 96.8 mm (3.81 in.)
• 28.5 mm (1.12 in.)
b Resend the print job.
Do repeating defects still appear on prints?
Step 2
Contact customer
support.
a Replace the fuser if the distance between the defects is equal to either
of the following:

• 94.25 mm (3.71 in.)
• 95.2 mm (3.75 in.)
b Resend the print job.
Do repeating defects still appear on prints?

The problem is solved.

Troubleshooting

337

Shadow images appear on prints
Leading edge

A
AB
BC
CD
D
A
B
C
D
ABCD
Trailing edge

Action

Yes

Step 1

Go to step 2.

Load paper with the
correct paper type and
weight in the tray.

Go to step 3.

Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.

Go to step 4.

The problem is solved.

Contact customer
support.

The problem is solved.

Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?

Skewed print

)E
) D
ABC
E
ABCD E
ABCD

Troubleshooting

Action

338

Yes

Step 1
Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b Resend the print job.

No
The problem is solved.

Is the print still skewed?
Step 2
a Check if you are printing on a paper that is supported by the tray.

Contact customer
support.

The problem is solved.

Yes

b Resend the print job.
Is the print still skewed?

Streaked horizontal lines appear on prints

ABCDE
ABCDE
ABCDE
Action

Step 1
Go to step 2.
a Depending on your operating system, specify the tray or feeder from
Printing Preferences or the Print dialog.
b Resend the print job.

The problem is solved.

Do streaked horizontal lines appear on prints?
Step 2

Go to step 3.

Change the paper type
and weight to match
the paper loaded in the
tray.

Go to step 4.

The problem is solved.

From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?

Troubleshooting

339

Action

Yes

Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 5.

The problem is solved.

Contact customer
support.

The problem is solved.

Yes

b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?

Streaked vertical lines appear on prints
Leading edge

ABCDE
ABCDE
ABCDE
Trailing edge

Action

Go to step 2.
Step 1
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is solved.

Do streaked vertical lines appear on prints?
Step 2
From the printer control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?

Go to step 3.

Do one or more of the
following:

• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.

• Change the paper
loaded in the tray
to match the paper
texture, type, and
weight specified in
the tray settings.

Troubleshooting

340

Action

Yes

Step 3
a Load paper from a fresh package.

Go to step 4.

The problem is solved.

Go to step 5.

The problem is solved.

Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.

b Resend the print job.
Do streaked vertical lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?

The problem is solved.
Contact customer
support at
http://support.lexmar
k.com or your service
representative.

Toner fog or background shading appears on prints

ABCDE
ABCDE
ABCDE
Action

Yes

Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

The problem is solved. Go to step 2.

b Resend the print job.
Did the toner fog or background shading disappear from the prints?

Troubleshooting

341

Action

Yes

Step 2

The problem is solved. Contact customer
support.

Replace the imaging unit, and then resend the print job.

Did the toner fog or background shading disappear from the prints?

Toner specks appear on prints
Action

Yes

Replace the imaging unit, and then resend the print job.

Contact customer
support.

The problem is solved.

Action

Yes

Step 1

Go to step 2.

Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.

From the Paper menu
on the printer control
panel, set the paper
texture.

Go to step 3.

Do toner specks appear on prints?

Toner rubs off
Leading edge

ABC
DEF
Trailing edge

From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and weight match the paper loaded in the tray?
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?

Go to step 4.
Step 3
a From the Paper Weight menu on the printer control panel, set Heavy
Weight to Heavy.
b Resend the print job.
Does the toner rub off?

The problem is solved.

Troubleshooting

342

Action

Yes

Step 4
a Enable Quiet mode.

Contact customer
support.

The problem is solved.

Action

Yes

Step 1

Go to step 2.

Set the paper type to
Transparency.

Contact customer
support.

The problem is solved.

Action

Yes

Replace the imaging unit, and then resend the print job.

Contact customer
support.

The problem is solved.

From the printer control panel, navigate to:
Settings > General Settings > Quiet Mode > On
b Resend the print job.
Does the toner rub off?

Transparency print quality is poor

From the printer control panel, set the paper type in the Paper menu to
match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Step 2
a Check if you are using a recommended type of transparency.

b Resend the print job.
Is the print quality still poor?

Uneven print density

Is the print density uneven?

Troubleshooting

343

Vertical voids appear on prints
Leading edge

Trailing edge

Action

Yes

Step 1
a Make sure your software program is using a correct fill pattern.

Go to step 2.

The problem is solved.

Step 2
Go to step 3.
a From the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
b Resend the print job.

The problem is solved.

b Resend the print job.
Do vertical voids appear on prints?

Do vertical voids appear on prints?
Step 3
Go to step 4.
Check if you are using a recommended type of paper.
a Load the specified tray or feeder with a recommended type of paper.

The problem is solved.

b Resend the print job.
Do vertical voids appear on prints?
Step 4
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 5.

The problem is solved.

Contact customer
support.

The problem is solved.

b Resend the print job.
Do vertical voids appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?

Troubleshooting

344

Solving home screen applications problems
This troubleshooting step applies only to touch-screen printer models.

An application error has occurred
Action

Yes

Step 1

Go to step 2.

Contact customer
support.

Check the system log for relevant details.
a Open a Web browser, and then type the printer IP address in the
address field.
If you do not know the IP address of the printer, then you can:

• View the IP address on the printer home screen.
• Print a network setup page or the menu settings pages, and then
locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
b Click Settings > Apps > Apps Management > System tab > Log.

c From the Filter menu, select an application status.
d From the Application menu, select an application, and then click
Submit.
Does an error message appear in the log?
Step 2
Resolve the error.

The problem is solved. Contact customer
support.

Is the application working now?

Embedded Web Server does not open
Action

Yes

Step 1

Go to step 2.

Type the correct
printer IP address in the
address field of your
Web browser.

Make sure the printer IP address is correct.
View the printer IP address:

• From the printer home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then

Note: Depending on
the network settings,
you may need to type
“https://” instead of
“http://” before the
printer IP address to
access the Embedded
Web Server.

finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 2
Check if the printer is turned on.
Is the printer turned on?

Go to step 3.

Turn on the printer.

Troubleshooting

345

Action

Yes

Step 3

Go to step 4.

Contact your system
support person.

Go to step 5.

Tighten the cable
connection.

Go to step 6.

Contact your system
support person.

Check if the network connection is working.
Is the network connection working?
Step 4
Make sure the cable connections to the printer and print server are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections to the printer and print server secure?
Step 5
Temporarily disable the Web proxy servers.
Note: Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?

Step 6
The problem is solved. Contact customer
support.
Access the Embedded Web Server again by typing the correct IP address
in the address field.
Did the Embedded Web Server open?

Contacting customer support
When you contact customer support, you will need to be able to describe the problem you are experiencing, the message
on the printer display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label at the back of the
printer. The serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at
http://support.lexmark.com, and then select one of the following:
Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you
solve common problems.
E-mail

You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
and provide you with information to solve your problem.

Live chat

You can chat directly with a service representative. They can work with you to solve your printer problem or
provide assistance through Assisted Service where the service representative can remotely connect to your
computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help
you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit
http://support.lexmark.com.

Notices

346

Notices
Product information
Product name:
Lexmark MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS810de, MS812de
Machine type:
4063
Model(s):
210, 230, 23E, 410, 430, 630, 63E

Edition notice
October 2012
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification
of operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2012 Lexmark International, Inc.
All rights reserved.

GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,
as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commerical Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.

Notices

347

Trademarks
Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a
set of printer commands (language) and functions included in its printer products. This printer is intended to be
compatible with the PCL language. This means the printer recognizes PCL commands used in various application
programs, and that the printer emulates the functions corresponding to the commands.
The following terms are trademarks or registered trademarks of these companies:
Albertus

The Monotype Corporation plc

Antique Olive

Monsieur Marcel OLIVE

Apple-Chancery

Apple Computer, Inc.

Arial

The Monotype Corporation plc

CG Times

Based on Times New Roman under license from The Monotype Corporation plc, is a product of
Agfa Corporation

Chicago

Apple Computer, Inc.

Clarendon

Linotype-Hell AG and/or its subsidiaries

Eurostile

Nebiolo

Geneva

Apple Computer, Inc.

GillSans

The Monotype Corporation plc

Helvetica

Linotype-Hell AG and/or its subsidiaries

Hoefler

Jonathan Hoefler Type Foundry

ITC Avant Garde Gothic International Typeface Corporation
ITC Bookman

International Typeface Corporation

ITC Mona Lisa

International Typeface Corporation

ITC Zapf Chancery

International Typeface Corporation

Joanna

The Monotype Corporation plc

Marigold

Arthur Baker

Monaco

Apple Computer, Inc.

New York

Apple Computer, Inc.

Oxford

Arthur Baker

Palatino

Linotype-Hell AG and/or its subsidiaries

Stempel Garamond

Linotype-Hell AG and/or its subsidiaries

Taffy

Agfa Corporation

Times New Roman

The Monotype Corporation plc

Univers

Linotype-Hell AG and/or its subsidiaries

Notices

348

All other trademarks are the property of their respective owners.

Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the installation software CD.

Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing

MS810: 57 dBA; MS811: 58 dBA; MS812:
58 dBA

Ready

32 dBA for all models

Values are subject to change. See www.lexmark.com for current values.

EU waste electronics information

The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European
Union. We encourage the recycling of our products.
If you have further questions about recycling options, click EU Waste Electronics Information.

Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities
for disposal and recycling options.

Static sensitivity notice

Notices

349

This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the
metal frame of the printer.

ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply
with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.

Temperature information
Ambient temperature

15.6 to 32.2°C (60 to 90°F)

Shipping and storage temperature

-40 to 43.3°C (-40 to 110°F)

Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I
(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is
nominally a 10 milliwatt gallium arsenide laser operating in the wavelength of 787-800 nanometers. The laser system
and printer are designed so there is never any human access to laser radiation above a Class I level during normal
operation, user maintenance, or prescribed service condition.

Laser advisory label
A laser notice label may be affixed to this printer as shown:

Notices

350

DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner fjernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。

Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode

Description

Power consumption (Watts)

Printing

The product is generating hard‑copy output from
electronic inputs.

MS810: 700 W; MS811: 770 W; MS812: 830 W

Copy

The product is generating hard‑copy output from
hard‑copy original documents.

N/A

Scan

The product is scanning hard‑copy documents.

N/A

Ready

The product is waiting for a print job.

MS810n, MS810dn, MS811n, MS811dn,
MS812dn: 55 W; MS810de, MS812de: 60 W
(Ready 1); all printer models: 30 W (Ready 2)

Sleep Mode The product is in a high‑level energy‑saving mode.

MS810n, MS810dn, MS811n, MS811dn,
MS812dn: 4.1 W; MS810de: 5.5 W; MS812de: 7
W

Hibernate

The product is in a low‑level energy‑saving mode.

0.5 W

Off

The product is plugged into an electrical outlet, but the
power switch is turned off.

0.1 W

The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous
power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.

Notices

351

Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering
power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product
is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes):

By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 180 minutes. Setting
the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product.
Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.

Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate
Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:

• Using the Hibernate Timeout
• Using the Schedule Power modes
• Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions except for EU countries and
Switzerland

Disabled

Factory default value for this product in EU countries or regions and Switzerland

3 days

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between
one hour and one month.

Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product power
consumption, disconnect the power supply cord from the electrical outlet.

Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in
power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in
order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.

STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product.

Notices

352

This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from
Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”

Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair
or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the product
for which it was intended. To obtain warranty service, you may be required to present the feature or option with the
product.
If you transfer this product to another user, warranty service under the terms of this statement is available to that user
for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that
user.

Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later
provided that the warranty period for any supplies and for any maintenance items included with the printer shall end
earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser Units, Transfer/Transport
Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed
when the printer displays a “Life Warning” or “Scheduled Maintenance” message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver
your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location.
You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of the
Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not
included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions,
liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest
version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies,
parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark
products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage
media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact
Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer covered
by a Lexmark warranty, technical support may not be available or only be available for a fee.

Notices

353

Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints
produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR
REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH
RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THAT
MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES,
AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.

Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or
nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual
damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product
that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real
property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL LEXMARK BE LIABLE FOR
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES.
This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any
claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its
Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended
beneficiaries of this limitation.

Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation
of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Notices

354

Modular component notice
This product may contain the following modular component(s):
Lexmark Regulatory Type/LEX-M01-005; FCC ID: IYLLEXM01005; Industry Canada IC: 2376A-M01005

Patent acknowledgment
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport
Layer Security (TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Elliptic Curve Cipher Suites with SHA-256/382 and AES Galois
Counter Mode (GCM) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security (TLS) implemented
in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to Transport Layer Security
(TLS) implemented in the product or service.
The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in the
Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites for TLS
implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital
Signature Algorithm (ECDSA) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the
product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1)
implemented in the product or service.

Multiple model information
The following information applies to all MS810, MS811, and MS812 printer models except for the MS812de printer
model.

Federal Communications Commission (FCC) compliance information statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,

Notices

355

if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:

•
•
•
•

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult your point of purchase or service representative for additional suggestions.

The manufacturer is not responsible for radio or television interference caused by using other than recommended
cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could
void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device,
use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for
USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC
regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000

Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard
ICES-003.

Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements
pouvant causer des interférences NMB-003.

European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC and
2009/125/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic
compatibility, safety of electrical equipment designed for use within certain voltage limits and the ecodesign of energyrelated products.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium
Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.

Notices

356

Regulatory notices for wireless products
This section contains the following regulatory information pertaining to wireless products that contain transmitters,
for example, but not limited to, wireless network cards or proximity card readers.

Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory
agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for
this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.

Industry Canada (Canada)
This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited
per regulations of Industry Canada.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to
licensing.
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF
fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health
Canada's Web site www.hc-sc.gc.ca/rpb.
The term "IC:" before the certification/registration number only signifies that the Industry Canada technical
specifications were met.

Industry Canada (Canada)
Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditions
suivantes :
(1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles
risquant d'altérer son fonctionnement.
Cet appareil a été conçu pour fonctionner uniquement avec l'antenne fournie. L'utilisation de toute autre antenne est
strictement interdite par la réglementation d'Industry Canada.
En application des réglementations d'Industry Canada, l'utilisation d'une antenne de gain supérieur est strictement
interdite.
Pour empêcher toute interférence radio au service faisant l'objet d'une licence, cet appareil doit être utilisé à l'intérieur
et loin des fenêtres afin de garantir une protection optimale.
Si le matériel (ou son antenne d'émission) est installé à l'extérieur, il doit faire l'objet d'une licence.
L'installateur de cet équipement radio doit veiller à ce que l'antenne soit implantée et dirigée de manière à n'émettre
aucun champ HF dépassant les limites fixées pour l'ensemble de la population par Santé Canada. Reportez-vous au
Code de sécurité 6 que vous pouvez consulter sur le site Web de Santé Canada www.hc-sc.gc.ca/rpb.

Notices

357

Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme
aux spécifications techniques d'Industry Canada.

Notice to users in the European Union
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC,
1999/5/EC, and 2009/125/EC on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, radio
equipment and telecommunications terminal equipment and on the ecodesign of energy-related products.
Compliance is indicated by the CE marking.

The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium
Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC Council
directives 2004/108/EC, 2006/95/EC, 1999/5/EC, and 2009/125/EC on the approximation and harmonization of the
laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use
within certain voltage limits and on radio equipment and telecommunications terminal equipment and on the ecodesign
of energy-related products.
Compliance is indicated by the CE marking.

Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium
Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product may be used in the countries indicated in the table below.
AT

Notices

358

Česky

Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními
požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Dansk

Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante
krav i direktiv 1999/5/EF.

Deutsch

Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den
grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG
befindet.

Ελληνική

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ
ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.

English

Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.

Español

Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos
esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

Eesti

Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiivi 1999/5/EÜ
põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele.

Suomi

Lexmark International, Inc. vakuuttaa täten, että tämä tuote on direktiivin 1999/5/EY oleellisten vaatimusten
ja muiden sitä koskevien direktiivin ehtojen mukainen.

Français

Par la présente, Lexmark International, Inc. déclare que l'appareil ce produit est conforme aux exigences
fondamentales et autres dispositions pertinentes de la directive 1999/5/CE.

Magyar

Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Íslenska

Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar
kröfur, sem gerðar eru í tilskipun 1999/5/EC.

Italiano

Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti
essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

Latviski

Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām
prasībām un citiem ar to saistītajiem noteikumiem.

Lietuvių

Šiuo Lexmark International, Inc. deklaruoja, kad šis produktas atitinka esminius reikalavimus ir kitas
1999/5/EB direktyvos nuostatas.

Malti

Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet
essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE.

Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Norsk

Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og
øvrige relevante krav i direktiv 1999/5/EF.

Polski

Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi
wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.

Português

A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e outras
disposições da Diretiva 1999/5/CE.

Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky
príslušné ustanovenia smernice 1999/5/ES.

Notices

359

Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi
relevantnimi določili direktive 1999/5/ES.
Svenska

Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

Model‑specific information
The following information applies only to the MS812de printer model.

• Using the Hibernate Timeout
• Using the Schedule Power modes
• Using the Sleep/Hibernate button
Factory default Hibernate Timeout

Disabled

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between
one hour and one month.

Federal Communications Commission (FCC) compliance information statement
This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired operation.
The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case
the user will be required to correct the interference at his own expense.
The manufacturer is not responsible for any radio or television interference caused by using other than recommended
cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could
void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device,
use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for
USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC
regulations.

Industry Canada compliance statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard
ICES-003.

Notices

360

Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux équipements
pouvant causer des interférences NMB-003.

European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC and 2006/95/EC
on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility
and safety of electrical equipment designed for use within certain voltage limits.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium
Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950.

Radio interference notice
Warning
This is a product that complies with the emission requirements of EN55022 Class A limits and immunity requirements
of EN55024. This product is not intended to be used in residential/domestic environments.
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user
may be required to take adequate measures.

Notices

361

To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to
licensing.
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF
fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health
Canada's Web site www.hc-sc.gc.ca/rpb.
The term "IC:" before the certification/registration number only signifies that the Industry Canada technical
specifications were met.

Notice to users in the European Union
Products bearing the CE mark are in conformity with the protection requirements of EC Council directives 2004/108/EC,
2006/95/EC, and 1999/5/EC on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and on
radio equipment and telecommunications terminal equipment.
Compliance is indicated by the CE marking.

Notices

362

Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC Council
directives 2004/108/EC, 2006/95/EC, and 1999/5/EC on the approximation and harmonization of the laws of the
Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain
voltage limits and on radio equipment and telecommunications terminal equipment.
Compliance is indicated by the CE marking.

Česky

Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními
požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Dansk

Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante
krav i direktiv 1999/5/EF.

Deutsch

Ελληνική

English

Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.

Español

Eesti

Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiivi 1999/5/EÜ
põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele.

Suomi

Lexmark International, Inc. vakuuttaa täten, että tämä tuote on direktiivin 1999/5/EY oleellisten vaatimusten
ja muiden sitä koskevien direktiivin ehtojen mukainen.

Français

Par la présente, Lexmark International, Inc. déclare que l'appareil ce produit est conforme aux exigences
fondamentales et autres dispositions pertinentes de la directive 1999/5/CE.

Magyar

Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Notices

363

Íslenska

Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar
kröfur, sem gerðar eru í tilskipun 1999/5/EC.

Italiano

Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti
essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

Latviski

Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām
prasībām un citiem ar to saistītajiem noteikumiem.

Lietuvių

Šiuo Lexmark International, Inc. deklaruoja, kad šis produktas atitinka esminius reikalavimus ir kitas
1999/5/EB direktyvos nuostatas.

Malti

Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet
essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE.

Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Norsk

Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og
øvrige relevante krav i direktiv 1999/5/EF.

Polski

Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi
wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.

Português

A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e outras
disposições da Diretiva 1999/5/CE.

Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky
príslušné ustanovenia smernice 1999/5/ES.
Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi
relevantnimi določili direktive 1999/5/ES.
Svenska

Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

Index

364

Index
Numerics
2100‑sheet tray
loading 57, 106, 156
550‑sheet tray
installing 29

Symbols
[x]‑page jam, clear manual feeder.
[250] 282
[x]‑page jam, lift front cover to
remove cartridge. [200–201] 274
[x]‑page jam, open tray [x].
[24x] 281
[x]‑page jam, open upper and lower
rear door. [231–234] 277
[x]‑page jam, open upper rear door.
[202] 276
[x]‑page jam, remove paper, open
expander rear door. Leave paper in
bin. [41y.xx] 288
[x]‑page jam, remove paper, open
finisher rear door. Leave paper in
bin. [451] 287
[x]‑page jam, remove paper, open
mailbox rear door. Leave paper in
bin. [43y.xx] 290
[x]‑page jam, remove paper, open
stapler door. Leave paper in bin.
[455–457] 283
[x]‑page jam, remove standard bin
jam. [203] 280
[x]‑page jam, remove tray 1 to clear
duplex. [235–239] 280

A
accessing the Embedded Web
Server 95, 145
Active NIC menu 210
adjusting brightness
Embedded Web Server 131, 181
printer control panel 131
printer display 181
adjusting display
brightness 131, 181
adjusting printer display
brightness 82
adjusting Sleep mode 81, 130, 180

adjusting toner
darkness 71, 120, 170
administrator settings
Embedded Web Server 76
AppleTalk menu 215
attaching cables 33
available internal options 12
avoiding jams 191
avoiding paper jams 270

B
Background and Idle Screen
using 96, 146
Bin Setup menu 208
buttons, printer control
panel 48, 90
buttons, touch screen
using 92, 141

C
cables
Ethernet 33
USB 33
canceling
print job, from
computer 76, 125, 175
canceling a print job
from a computer 76, 125, 175
from the printer control
panel 75, 125, 175
cannot open Embedded Web
Server 344
card stock
loading 64, 113, 163
tips 187
Cartridge low [88.xy] 292
Cartridge nearly low [88.xy] 292
Cartridge very low, [x] estimated
pages remain [88.xy] 292
Cartridge, imaging unit mismatch
[41.xy] 292
Change [paper source] to [custom
string] load [orientation] 292
Change [paper source] to [custom
type name] load [orientation] 293
Change [paper source] to [paper
size] load [orientation] 293

Change [paper source] to [paper
type] [paper size] load
[orientation] 293
Check tray [x] connection 293
checking an unresponsive
printer 310
checking status of parts and
supplies 79, 128, 178
checking the status of parts and
supplies 79, 128, 178
checking the virtual display
using the Embedded Web
Server 76, 126, 175
checking virtual display
using the Embedded Web
Server 175
cleaning
exterior of the printer 266
cleaning the printer 266
Close door or insert cartridge 294
Close front door 294
Complex page, some data may not
have printed [39] 294
compressed images appear on
prints 326
confidential jobs
modifying print
settings 77, 127, 177
confidential print jobs 73, 123, 173
printing from a Macintosh
computer 74, 124, 173
printing from
Windows 74, 124, 173
Confidential Print menu 224
Configuration change, some held
jobs were not restored [57] 294
configuration information
wireless network 39
configurations
printer 46, 88, 137
Configure MP menu 201
configuring
multiple printers 78, 127, 177
supply notifications, imaging
unit 77, 126, 176
supply notifications, maintenance
kit 77, 126, 176

Index

supply notifications, toner
cartridge 77, 126, 176
configuring port settings 42
configuring supply
notifications 126, 176
configuring supply notifications
from the Embedded Web Server 77
connecting to a wireless network
using PBC, Push Button
Configuration method 41
using PIN, Personal Identification
Number method 41
using the Embedded Web
Server 41
using wireless setup wizard 40
conservation settings
brightness, adjusting 82, 131, 181
conserving supplies 254
Eco‑Mode 79, 129, 178
Hibernate Mode 131
Hibernate mode 82, 181
Quiet mode 80, 129, 179
Sleep mode 81, 130, 180
conserving supplies 254
contacting customer support 345
control panel, printer
indicator light 49, 90, 139
Sleep button light 49, 90, 139
controller board
accessing 12
creating custom name
paper type 118
Custom Bin Names menu 207
Custom Names menu 206
custom paper type
assigning 70, 169
custom paper type name
assigning 119
creating 69, 168
Custom Type [x]
assigning a paper type 70
changing name 168
creating custom name 118
Custom Type [x] name
creating 69
Custom Types menu 206
customer support
contacting 345

D
Default Source menu 198
Defective flash detected [51] 294

365

device and network settings
erasing 85
device and network settings
information
erasing 134, 183
directory list
printing 75, 125, 174
Disk must be formatted for use in
this device 295
Disk near full. Securely clearing disk
space. 295
disk wiping 86, 134, 184
Disk Wiping menu 225
display troubleshooting
printer display is blank 311
display, printer control panel 48, 90
adjusting brightness 82, 131, 181
disposing of printer hard
disk 84, 133, 182
documents, printing
from Macintosh 70, 120, 170
from Windows 70, 120, 170

E
Eco‑Mode setting 79, 129, 178
Eco‑Settings
about 97
understanding 147
Edit Security Setups menu 223
embedded solutions
erasing 85
embedded solutions information
erasing 134, 183
Embedded Web Server
accessing 95, 145
adjusting brightness 82
administrator
settings 76, 126, 175
checking the status of
parts 79, 128, 178
checking the status of
supplies 79, 128, 178
copying settings to other
printers 78, 127, 177
modifying confidential print
settings 77, 127, 177
networking settings 76, 126, 175
problem accessing 344
Embedded Web Server
Administrator's Guide
where to
find 76, 87, 126, 136, 175, 185

emission
notices 348, 354, 355, 356, 357,
359, 360, 361
Empty the hole punch box 295
emptying the hole punch box 267
encrypting the printer hard
disk 86, 135, 184
envelopes
loading 64, 113, 163
tips on using 187
environmental settings
conserving supplies 254
display brightness,
adjusting 131, 181
Eco‑Mode 79, 129, 178
Hibernate Mode 131
Hibernate mode 82, 181
printer display brightness,
adjusting 82
Quiet mode 80, 129, 179
Sleep mode 81, 130, 180
erasing hard disk memory 86, 134
erasing non‑volatile
memory 85, 134, 183
erasing printer hard disk
memory 184
erasing volatile
memory 85, 133, 183
Error reading USB drive. Remove
USB. 295
Error reading USB hub. Remove
hub. 295
Ethernet network
preparing to set up for Ethernet
printing 37
Ethernet network setup
using Macintosh 37
using Windows 37
Ethernet networking
Macintosh 37
Windows 37
Ethernet port 33
Ethernet setup
preparing for an 37
exporting a configuration
using the Embedded Web
Server 98, 148
exterior of the printer
cleaning 266

Index

F
factory defaults
restoring 132, 182
factory defaults, restoring 83
FCC notices 354, 356, 359, 360
finding more information about the
printer 8
finding printer IP address 95, 144
finisher
finishing features 194
supported paper sizes 194
finisher features 194
Finishing menu 242
firmware card 12
flash drive
printing from 72, 122, 172
flash drives
supported file types 71, 121, 171
font sample list
printing 75, 124, 174
Forms and Favorites
setting up 96, 146

G
General Settings menu 228
green settings
Eco‑Mode 79, 129, 178
Hibernate Mode 131
Hibernate mode 82, 181
Quiet mode 80, 129, 179

H
held jobs 73, 123, 173
printing from a Macintosh
computer 74, 124, 173
printing from
Windows 74, 124, 173
Help menu 252
Hibernate Mode
using 131
Hibernate mode
using 82, 181
hiding icons on the home
screen 95, 145
hole punch box
emptying 267
Home button
printer control panel 48, 90, 139
home screen
buttons, understanding 91, 140
customizing 95, 145

366

hiding icons 95, 145
showing icons 95, 145
home screen applications
configuring 96, 145
finding information 96, 145
home screen buttons
understanding 91, 140
HTML menu 251

I
icons on the home screen
hiding 95, 145
showing 95, 145
Image menu 252
imaging unit
ordering 258
Imaging unit low [84.xy] 295
Imaging unit nearly low [84.xy] 295
Imaging unit very low, [x] estimated
pages remain [84.xy] 295
importing a configuration
using the Embedded Web
Server 98, 148
Incompatible output bin [x]
[59] 296
Incompatible tray [x] [59] 296
Incorrect paper size, open [paper
source] [34] 296
indicator light 139
printer control panel 48, 90
individual settings
erasing 85
individual settings information
erasing 134, 183
Insert hole punch box 296
Insert staple cartridge 296
Insert Tray [x] 297
Install bin [x] 297
Install Tray [x] 297
installing an Internal Solutions
Port 17
installing an optional card 21
installing options
order of installation 29
installing printer hard disk 23
installing printer on a network
Ethernet networking 37
installing printer software
adding options 36
installing printer software
(Windows) 35

Insufficient memory for Flash
Memory Defragment operation
[37] 297
Insufficient memory to collate job
[37] 298
Insufficient memory to support
Resource Save feature [35] 298
Insufficient memory, some Held
Jobs were deleted [37] 297
Insufficient memory, some held
jobs will not be restored [37] 298
internal options 12
internal print server
troubleshooting 321
Internal Solutions Port
changing port settings 42
installing 17
troubleshooting 321
IP address of computer
finding 94, 144
IP address, printer
finding 95, 144
IPv6 menu 214

J
jams
accessing 272
avoiding 270
understanding messages 272
jams, clearing
behind rear door 276, 277
in duplex area 280
in finisher rear door 287
in multipurpose feeder 282
in rear expander door 288
in rear mailbox door 290
in standard bin 280
in staple finisher 283
in the tray 281
inside the printer 274
Job Accounting menu 245

K
keypad
printer control panel 48, 90, 139

L
labels, paper
tips 188

Index

letterhead
loading, 2100‑sheet
tray 57, 106, 156
loading, multipurpose
feeder 64, 113, 163
loading, trays 50, 99, 149
linking trays 69, 118, 119, 168, 169
Load [paper source] with [custom
string] [paper orientation] 298
Load [paper source] with [custom
type name] [paper orientation] 299
Load [paper source] with [paper
size] [paper orientation] 299
Load [paper source] with [paper
type] [paper size] [paper
orientation] 299
Load manual feeder with [custom
string] [paper orientation] 299
Load manual feeder with [custom
type name] [paper orientation] 300
Load manual feeder with [paper
size] [paper orientation] 300
Load manual feeder with [paper
type] [paper size] [paper
orientation] 300
Load staples 298
loading
2100‑sheet tray 57, 106, 156
card stock 64, 113, 163
envelopes 64, 113, 163
letterhead in 2100‑sheet
tray 57, 106, 156
letterhead in multipurpose
feeder 64, 113, 163
letterhead in trays 50, 99, 149
multipurpose feeder 64, 113, 163
optional 250‑sheet
tray 50, 99, 149
optional 550‑sheet
tray 50, 99, 149
standard 250‑sheet tray 50
standard 550‑sheet tray 50, 99
standard tray 149
transparencies 64, 113, 163
lock, security 84, 132, 182

M
maintenance kit
ordering 259
Maintenance kit low [80.xy] 300
Maintenance kit nearly low
[80.xy] 300

367

Maintenance kit very low, [x]
estimated pages remain
[80.xy] 301
memory
types installed on
printer 84, 133, 182
memory card 12
installing 15
Memory full [38] 301
menu settings
loading on multiple
printers 78, 127, 177
menu settings page
printing 78, 128, 177
menus
Active NIC 210
AppleTalk 215
Bin Setup 208
Confidential Print 224
Configure MP 201
Custom Bin Names 207
Custom Names 206
Custom Types 206
Default Source 198
Disk Wiping 225
Edit Security Setups 223
Finishing 242
General Settings 228
Help 252
HTML 251
Image 252
IPv6 214
Job Accounting 245
list of 197
Miscellaneous 224
Network [x] 210
Network Card 212
Network Reports 212
Paper Loading 205
Paper Size/Type 198
Paper Texture 202
Paper Weight 203
Parallel [x] 217
PCL Emul 248
PDF 247
PostScript 248
Print Settings 238
Quality 244
Reports 209
Security Audit Log 226
Serial [x] 219
Set Date and Time 226

Setup 240
SMTP Setup menu 222
Standard Network 210
Standard USB 216
Substitute Size 201
TCP/IP 213
Universal Setup 207
Utilities 246
Wireless 214
XPS 247
Miscellaneous menu 224
moving the printer 10, 11, 267, 269
multipurpose feeder
loading 64, 113, 163

N
Network [x] menu 210
Network [x] software error
[54] 301
Network Card menu 212
Network Reports menu 212
network settings
Embedded Web Server 76
network setup page
printing 79, 128, 178
Networking Guide
where to find 76, 126, 175
noise emission levels 348
noise, printer
reducing 80, 129
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 301
non‑volatile memory 84, 133, 182
erasing 85, 134, 183
Not enough free space in flash
memory for resources [52] 302
notices 347, 348, 349, 350, 351,
354, 355, 356, 357, 359, 360, 361,
362
number of remaining pages
estimate 257

O
optional 250‑sheet tray
loading 50, 99, 149
optional 550‑sheet tray
loading 50, 99, 149
optional card
installing 21
options
550‑sheet tray, installing 29

Index

firmware cards 12
Internal Solutions Port,
installing 17
memory card 12, 15
printer hard disk, installing 23
printer hard disk, removing 27
updating in printer driver 36
ordering
imaging unit 258
maintenance kit 259
roller kit 259
staple cartridges 259
ordering supplies
toner cartridges 257

P
paper
characteristics 188
letterhead 190
preprinted forms 190
recycled 190
selecting 189
setting size 49
setting type 49
storing 188, 191
unacceptable 190
Universal size setting 49, 99, 149
using recycled 254
Paper changes needed 302
paper characteristics 188
paper feed troubleshooting
message remains after jam is
cleared 324
paper jams
avoiding 270
paper jams, clearing
behind rear door 276, 277
in duplex area 280
in finisher rear door 287
in multipurpose feeder 282
in rear expander door 288
in rear mailbox door 290
in standard bin 280
in staple finisher 283
in the tray 281
inside the printer 274
Paper Loading menu 205
paper size
setting 98, 148
Paper Size/Type menu 198
paper sizes
supported 192

368

Paper Texture menu 202
paper type
setting 98, 148
paper types
supported 192
Paper Weight menu 203
paper weights
supported 192
Parallel [x] menu 217
Parallel port [x] disabled [56] 302
parts
checking status 79, 128, 178
checking, from printer control
panel 128
checking, on the printer control
panel 178
checking, using the Embedded
Web Server 79, 128, 178
using genuine Lexmark 257
parts and supplies, status of
checking, on printer control
panel 79
PCL Emul menu 248
PDF menu 247
Personal Identification Number
method
using 41
port settings
configuring 42
PostScript menu 248
PPDS font error [50] 302
preparing to set up the printer on
an Ethernet network 37
print irregularities 330
print job
canceling from the printer control
panel 75
canceling, from
computer 76, 125, 175
print quality troubleshooting
blank pages 334
characters have jagged edges 325
clipped pages or images 325
compressed images appear on
prints 326
gray background on prints 327
horizontal voids appear on
prints 328
print irregularities 330
print is too dark 332
print is too light 333

printer is printing solid black
pages 335
repeating defects appear on
prints 336
shadow images appear on
prints 337
skewed print 337
streaked horizontal lines appear
on prints 338
streaked vertical lines 339
toner fog or background shading
appears on prints 340
toner rubs off 341
toner specks appear on prints 341
transparency print quality is
poor 342
uneven print density 342
white streaks 343
Print Settings menu 238
print troubleshooting
envelope seals when printing 312
error reading flash drive 313
held jobs do not print 312
incorrect characters print 314
incorrect margins on prints 329
jammed pages are not
reprinted 323
job prints from wrong tray 314
job prints on wrong paper 314
jobs do not print 316
Large jobs do not collate 315
multiple‑language PDF files do not
print 315
paper curl 330
paper frequently jams 324
print job takes longer than
expected 316
tray linking does not work 318
unexpected page breaks
occur 319
printer
configurations 46, 88, 137
finishing features 194
minimum clearances 10, 11
models 46, 88, 137
moving 10, 11, 267, 269
selecting a location 10, 11
shipping 269
printer control panel
adjusting brightness 82
factory defaults,
restoring 83, 132, 182

Index

indicator light 49, 90, 139
parts 48, 90, 139
Sleep button light 49, 90, 139
using 48, 90, 139
printer control panel, virtual
display
using the Embedded Web
Server 76, 126
printer hard disk
disposing of 84, 133, 182
encrypting 86, 135, 184
installing 23
removing 27
wiping 86, 134, 184
printer hard disk
encryption 86, 135, 184
printer hard disk memory
erasing 86, 134, 184
printer information
where to find 8
printer IP address
finding 95, 144
printer is printing blank pages 334
printer messages
[x]‑page jam, clear manual feeder.
[250] 282
[x]‑page jam, lift front cover to
remove cartridge. [200–
201] 274
[x]‑page jam, open tray [x].
[24x] 281
[x]‑page jam, open upper and
lower rear door. [231–234] 277
[x]‑page jam, open upper rear
door. [202] 276
[x]‑page jam, remove paper, open
expander rear door. Leave paper
in bin. [41y.xx] 288
[x]‑page jam, remove paper, open
finisher rear door. Leave paper in
bin. [451] 287
[x]‑page jam, remove paper, open
mailbox rear door. Leave paper
in bin. [43y.xx] 290
[x]‑page jam, remove paper, open
stapler door. Leave paper in bin.
[455–457] 283
[x]‑page jam, remove standard bin
jam. [203] 280
[x]‑page jam, remove tray 1 to
clear duplex. [235–239] 280
Cartridge low [88.xy] 292

369

Cartridge nearly low [88.xy] 292
Cartridge very low, [x] estimated
pages remain [88.xy] 292
Cartridge, imaging unit mismatch
[41.xy] 292
Change [paper source] to [custom
string] load [orientation] 292
Change [paper source] to [custom
type name] load
[orientation] 293
Change [paper source] to [paper
size] load [orientation] 293
Change [paper source] to [paper
type] [paper size] load
[orientation] 293
Check tray [x] connection 293
Close door or insert cartridge 294
Close front door 294
Complex page, some data may not
have printed [39] 294
Configuration change, some held
jobs were not restored [57] 294
Defective flash detected [51] 294
Disk must be formatted for use in
this device 295
Disk near full. Securely clearing
disk space. 295
Empty the hole punch box 295
Error reading USB drive. Remove
USB. 295
Error reading USB hub. Remove
hub. 295
Imaging unit low [84.xy] 295
Imaging unit nearly low
[84.xy] 295
Imaging unit very low, [x]
estimated pages remain
[84.xy] 295
Incompatible output bin [x]
[59] 296
Incompatible tray [x] [59] 296
Incorrect paper size, open [paper
source] [34] 296
Insert hole punch box 296
Insert staple cartridge 296
Insert Tray [x] 297
Install bin [x] 297
Install Tray [x] 297
Insufficient memory for Flash
Memory Defragment operation
[37] 297

Insufficient memory to collate job
[37] 298
Insufficient memory to support
Resource Save feature [35] 298
Insufficient memory, some Held
Jobs were deleted [37] 297
Insufficient memory, some held
jobs will not be restored
[37] 298
Load [paper source] with [custom
string] [paper orientation] 298
Load [paper source] with [custom
type name] [paper
orientation] 299
Load [paper source] with [paper
size] [paper orientation] 299
Load [paper source] with [paper
type] [paper size] [paper
orientation] 299
Load manual feeder with [custom
string] [paper orientation] 299
Load manual feeder with [custom
type name] [paper
orientation] 300
Load manual feeder with [paper
size] [paper orientation] 300
Load manual feeder with [paper
type] [paper size] [paper
orientation] 300
Load staples 298
Maintenance kit low [80.xy] 300
Maintenance kit nearly low
[80.xy] 300
Maintenance kit very low, [x]
estimated pages remain
[80.xy] 301
Memory full [38] 301
Network [x] software error
[54] 301
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 301
Not enough free space in flash
memory for resources [52] 302
Paper changes needed 302
Parallel port [x] disabled [56] 302
PPDS font error [50] 302
Reattach bin [x] 302
Reattach bins [x] – [y] 303
Reinstall missing or unresponsive
cartridge [31.xy] 303
Reinstall missing or unresponsive
imaging unit [31.xy] 304

Index

Remove defective disk [61] 304
Remove packaging material, [area
name] 304
Remove paper from [linked set bin
name] 304
Remove paper from all bins 304
Remove paper from bin [x] 304
Remove paper from standard
output bin 305
Replace cartridge, 0 estimated
pages remain [88.xy] 305
Replace cartridge, printer region
mismatch [42.xy] 305
Replace imaging unit, 0 estimated
pages remain [84.xy] 305
Replace maintenance kit, 0
estimated pages remain
[80.xy] 306
Replace missing or unresponsive
fuser [31.xy] 304
Replace roller kit [81.xx] 306
Replace unsupported cartridge
[32.xy] 306
Replace unsupported fuser
[32.xy] 306
Replace unsupported imaging unit
[32.xy] 306
Restore held jobs? 306
Serial port [x] disabled [56] 307
Some held jobs were not
restored 307
Standard network software error
[54] 307
Standard USB port disabled
[56] 307
Supply needed to complete
job 307
Too many bins attached [58] 307
Too many disks installed [58] 308
Too many flash options installed
[58] 308
Too many trays attached [58] 308
Tray [x] paper size
unsupported 308
Unformatted flash detected
[53] 308
Unsupported disk 309
Unsupported option in slot [x]
[55] 309
Unsupported USB hub, please
remove 295
USB port [x] disabled [56] 309

370

printer options troubleshooting
internal option is not
detected 320
internal print server 321
Internal Solutions Port 321
tray problems 322
USB/parallel interface card 323
printer options, troubleshooting
2100‑sheet tray problems 319
printer problems, solving basic 310
printer setup
verifying 45
printer software, installing
(Windows) 35
printing
canceling, from printer control
panel 125, 175
directory list 75, 125, 174
font sample list 75, 124, 174
forms 119, 169
from flash drive 72, 122, 172
from Macintosh 70, 120, 170
from Windows 70, 120, 170
menu settings page 78, 128, 177
network setup page 79, 128, 178
printing a directory list 125, 174
printing a document 70, 120, 170
printing a font sample list 124, 174
printing a menu settings
page 128, 177
printing a network setup
page 79, 128, 178
printing confidential and other held
jobs
from a Macintosh
computer 74, 124, 173
from Windows 74, 124, 173
printing forms 119, 169
printing from a flash
drive 72, 122, 172
printing slows down 317
publications
where to find 8
Push Button Configuration method
using 41

Q
Quality menu 244
Quiet mode 80, 129
using 179

R
Reattach bin [x] 302
Reattach bin [x] – [y] 303
recycled paper
using 190, 254
recycling
Lexmark packaging 255
Lexmark products 255
toner cartridges 255
reducing noise 80, 129
reducing printer noise 179
Reinstall missing or unresponsive
cartridge [31.xy] 303
Reinstall missing or unresponsive
imaging unit [31.xy] 304
Remote Operator Panel
setting up 97, 147
Remove defective disk [61] 304
Remove packaging material, [area
name] 304
Remove paper from [linked set bin
name] 304
Remove paper from all bins 304
Remove paper from bin [x] 304
Remove paper from standard
output bin 305
removing printer hard disk 27
repeat print jobs 73, 123, 173
printing from a Macintosh
computer 74, 124, 173
printing from
Windows 74, 124, 173
repeating defects appear on
prints 336
Replace cartridge, 0 estimated
pages remain [88.xy] 305
Replace cartridge, printer region
mismatch [42.xy] 305
Replace imaging unit, 0 estimated
pages remain [84.xy] 305
Replace maintenance kit, 0
estimated pages remain
[80.xy] 306
Replace missing or unresponsive
fuser [31.xy] 304
Replace roller kit [81.xx] 306
Replace unsupported cartridge
[32.xy] 306
Replace unsupported fuser
[32.xy] 306

Index

Replace unsupported imaging unit
[32.xy] 306
replacing a staple cartridge 265
replacing supplies
staple cartridge 265
replacing the toner
cartridge 260, 262
Reports menu 209
reserve print jobs 73, 173
printing from a Macintosh
computer 74, 124, 173
printing from
Windows 74, 124, 173
Restore held jobs? 306
restoring factory default
settings 132, 182
roller kit
ordering 259

S
safety information 6, 7
security
modifying confidential print
settings 77, 127, 177
Security Audit Log menu 226
security lock 84, 132, 182
security settings
erasing 85
security settings information
erasing 134, 183
security Web page
where to find 87, 136, 185
selecting a location for the
printer 10, 11
selecting paper 189
Serial [x] menu 219
Serial port [x] disabled [56] 307
serial printing
setting up 44
Set Date and Time menu 226
setting
paper size 49, 98, 148
paper type 49, 98, 148
TCP/IP address 213
setting the Universal paper
size 99, 149
setting Universal paper size 49
setting up serial printing 44
setting up the printer
on an Ethernet network
(Macintosh only) 37

371

on an Ethernet network (Windows
only) 37
Setup menu 240
shipping the printer 269
showing icons on the home
screen 95, 145
Sleep button
printer control panel 48, 90, 139
Sleep mode
adjusting 81, 130, 180
SMTP Setup menu 222
Some held jobs were not
restored 307
standard 250‑sheet tray
loading 50, 149
standard 550‑sheet tray
loading 50, 99, 149
Standard Network menu 210
Standard network software error
[54] 307
standard tray
loading 50, 99, 149
Standard USB menu 216
Standard USB port disabled
[56] 307
staple cartridge
replacing 265
staple cartridges
ordering 259
statement of volatility 84, 133, 182
status of parts
checking 128, 178
status of parts and supplies
checking 79
status of supplies
checking 128, 178
Stop or Cancel button
printer control panel 48, 90, 139
storing
paper 191
supplies 260
storing print jobs 73, 123, 173
streaked horizontal lines appear on
prints 338
streaked vertical lines appear on
prints 339
streaks appear 343
Substitute Size menu 201
supplies
checking status 79, 128, 178
checking, from printer control
panel 128

checking, on the printer control
panel 178
checking, using the Embedded
Web Server 79, 128, 178
conserving 254
storing 260
using genuine Lexmark 257
using recycled paper 254
supplies, ordering
imaging unit 258
maintenance kit 259
roller kit 259
staple cartridges 259
toner cartridges 257
Supply needed to complete job 307
supply notifications
configuring 77, 126, 176
supported flash drives 71, 121, 171
supported paper sizes 192
supported paper types 192
supported paper weights 192

T
TCP/IP menu 213
tips
card stock 187
labels, paper 188
on using envelopes 187
transparencies 188
tips on using envelopes 187
toner cartridge
replacing 260, 262
toner cartridges
ordering 257
recycling 255
toner darkness
adjusting 71, 120, 170
Too many bins attached [58] 307
Too many disks installed [58] 308
Too many flash options installed
[58] 308
Too many trays attached [58] 308
touch screen
buttons, using 92, 141
transparencies
loading 64, 113, 163
tips 188
Tray [x] paper size
unsupported 308
trays
linking 69, 118, 119, 168, 169
unlinking 69, 118, 119, 168, 169

Index

troubleshooting
an application error has
occurred 344
cannot open Embedded Web
Server 344
checking an unresponsive
printer 310
contacting customer support 345
solving basic printer
problems 310
troubleshooting, display
printer display is blank 311
troubleshooting, paper feed
message remains after jam is
cleared 324
troubleshooting, print
envelope seals when printing 312
error reading flash drive 313
held jobs do not print 312
incorrect characters print 314
incorrect margins on prints 329
jammed pages are not
reprinted 323
job prints from wrong tray 314
job prints on wrong paper 314
jobs do not print 316
Large jobs do not collate 315
multiple‑language PDF files do not
print 315
paper curl 330
paper frequently jams 324
print job takes longer than
expected 316
tray linking does not work 318
unexpected page breaks
occur 319
troubleshooting, print quality
blank pages 334
characters have jagged edges 325
clipped pages or images 325
compressed images appear on
prints 326
gray background on prints 327
horizontal voids appear on
prints 328
print irregularities 330
print is too dark 332
print is too light 333
printer is printing solid black
pages 335
repeating defects appear on
prints 336

372

shadow images appear on
prints 337
skewed print 337
streaked horizontal lines appear
on prints 338
streaked vertical lines 339
toner fog or background shading
appears on prints 340
toner rubs off 341
toner specks appear on prints 341
transparency print quality is
poor 342
uneven print density 342
white streaks on a page 343
troubleshooting, printer options
2100‑sheet tray problems 319
internal option is not
detected 320
internal print server 321
Internal Solutions Port 321
tray problems 322
USB/parallel interface card 323
troubleshooting, printing
printing slows down 317

U
understanding the home
screen 91, 140
uneven print density 342
Unformatted flash detected
[53] 308
Universal Paper Size
setting 99
Universal paper size
setting 49, 149
Universal Setup menu 207
unlinking
trays 69, 118, 119, 168, 169
Unsupported disk 309
Unsupported option in slot [x]
[55] 309
Unsupported USB hub, please
remove 295
updating options in printer
driver 36
USB port 33
printer control panel 48, 90, 139
USB port [x] disabled [56] 309
USB/parallel interface card
troubleshooting 323
User’s Guide
using 8

using Forms and Favorites 119, 169
using Hibernate Mode 131
using Hibernate mode 82, 181
using Quiet mode 179
using recycled paper 254
using the printer control
panel 48, 90, 139
using the touch‑screen
buttons 92, 141
Utilities menu 246

V
verify print jobs 73, 123, 173
printing from a Macintosh
computer 74, 124, 173
printing from
Windows 74, 124, 173
verifying printer setup 45
vertical voids appear 343
virtual display
checking, using Embedded Web
Server 76, 126, 175
voids appear 343
volatile memory 84, 133, 182
erasing 85, 133, 183
volatility
statement of 84, 133, 182

W
wiping the printer hard
disk 86, 134, 184
Wireless menu 214
wireless network
configuration information 39
wireless network setup
using the Embedded Web
Server 41
wireless setup wizard
using 40

X
XPS menu 247

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.4
Linearized                      : Yes
XMP Toolkit                     : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04
Format                          : application/pdf
Description                     : MS810 Series
Title                           : User's Guide
Creator                         : Lexmark International, Inc.
Producer                        : Acrobat Distiller 9.5.2 (Windows)
Keywords                        : v23033474
Creator Tool                    : AH Formatter V5.3 MR1 (5,3,2011,0610) for Windows
Modify Date                     : 2012:10:25 09:45:46-04:00
Create Date                     : 2012:10:25 09:45:46-04:00
Document ID                     : uuid:7ef18f6c-0dea-4a8a-a96f-046d06529321
Instance ID                     : uuid:24a7adb2-1544-4ede-a1ee-ec44e246093d
Page Mode                       : UseOutlines
Page Count                      : 372
Author                          : Lexmark International, Inc.
Subject                         : MS810 Series

EXIF Metadata provided by EXIF.tools

Lexmark 40G0110 Users Manual User's Guide

MS811n to the manual f545b879-1a78-49a7-92d6-2a709c89d7d3

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