Lexmark E234 Users Manual User’s Reference

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www.lexmark.com

User’s Reference

May 2004

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,

registered in the United States and/or other countries.

© 2003 Lexmark International, Inc. All rights reserved.

740 West New Circle Road

Lexington, Kentucky 40550

E234, E234n

Contents

2

Contents

Notices ............................................................................................. 6

Edition notice.................................................................................................. 6

Trademarks .................................................................................................... 6

Licensing notice.............................................................................................. 7

Safety information .......................................................................................... 7

Laser notice.................................................................................................... 7

The United Kingdom Telecommunications Act 1984 ..................................... 7

Conventions ................................................................................................... 7

Electronic emission notices............................................................................ 7

Printer energy consumption ........................................................................... 9

Statement of Limited Warranty....................................................................... 9

Chapter 1: Printer overview ........................................................ 11

Chapter 2: Print media tasks and tips........................................ 13

What types of print media can be loaded?................................................... 14

Where can print media be loaded in the printer? ......................................... 15

Tips on choosing the right print media ......................................................... 16

Paper ...................................................................................................... 16

Preprinted forms and letterhead ............................................................. 16

Transparencies ....................................................................................... 16

Envelopes ............................................................................................... 17

Labels ..................................................................................................... 17

Card stock .............................................................................................. 18

Tips on storing print media and supplies...................................................... 18

Storing paper .......................................................................................... 18

Storing supplies ...................................................................................... 18

Tips on preventing jams ............................................................................... 19

How to load the 250-sheet and 550-sheet trays........................................... 20

Extending the tray for legal or folio size paper ....................................... 23

Contents

3

How to load the manual feeder .................................................................... 24

How to use the rear exit ............................................................................... 25

How to clear paper jams............................................................................... 26

Chapter 3: Printing tasks............................................................. 29

How to manually feed a print job.................................................................. 30

How to print on both sides of the paper (manual duplex)............................. 32

How to print multiple page images on one page (N-up printing) .................. 34

How to print a booklet................................................................................... 35

How to print a poster .................................................................................... 36

How to print on letterhead ............................................................................ 37

How to cancel a print job.............................................................................. 38

From the printer operator panel .............................................................. 38

From a Windows computer .................................................................... 38

From a Macintosh computer ................................................................... 38

Chapter 4: How to install options............................................... 39

How to access the system board ................................................................. 40

How to reattach the system board cover ................................................ 43

How to add a memory card .......................................................................... 44

How to install a 550-sheet drawer................................................................ 45

How to get the printer driver to recognize installed options.......................... 46

Chapter 5: Using the operator panel.......................................... 47

Overview of the operator panel .................................................................... 48

Understanding the operator panel lights ...................................................... 49

Secondary errors .................................................................................... 51

Operator panel codes................................................................................... 54

Primary codes ........................................................................................ 54

Secondary error codes ........................................................................... 66

Chapter 6: Understanding the printer configuration menus.... 77

Printing the Printer Settings Configuration sheet ......................................... 77

Configuration menus overview..................................................................... 78

Network menu ........................................................................................ 79

Parallel menu ......................................................................................... 80

Setup menu ............................................................................................ 80

Contents

4

USB menu .............................................................................................. 81

Utilities menu .......................................................................................... 81

Chapter 7: Software and network tasks..................................... 82

How to install drivers for local printing.......................................................... 83

Windows ................................................................................................. 83

Macintosh (Web) .................................................................................... 85

Linux ....................................................................................................... 87

How to print the menu settings and network setup pages............................ 88

How to print a test page ............................................................................... 88

Windows ................................................................................................. 88

How to configure for TCP/IP......................................................................... 89

Assigning a printer IP address ............................................................... 89

Verifying the IP settings .......................................................................... 89

How to set up the printer for network printing............................................... 90

Windows ................................................................................................. 90

How to print a network setup page ......................................................... 94

How to print a test page ......................................................................... 94

Macintosh (Web) .................................................................................... 95

Linux ....................................................................................................... 97

Using the printer resident Web page............................................................ 98

Using the Local Printer Settings Utility ......................................................... 99

Chapter 8: Supplies information............................................... 100

What supplies do I need and how do I order them?................................... 101

Storing supplies .................................................................................... 101

How to conserve supplies .......................................................................... 101

How to know when you need new supplies................................................ 102

Checking the toner and photoconductor levels .................................... 102

Recognizing the operator panel light sequences ................................. 103

How to change a toner cartridge ................................................................ 104

Lexmark Return Program........................................................................... 107

Refilled toner cartridge notice ............................................................... 107

Recycling Lexmark products ...................................................................... 107

How to change a photoconductor kit.......................................................... 108

Chapter 9: Troubleshooting...................................................... 111

General problems....................................................................................... 112

Print quality problems................................................................................. 114

Contents

5

How to clean the printhead lens ........................................................... 118

Index............................................................................................. 121

Notices

6

Notices

Edition notice

Edition: May 2004

The following paragraph does not apply to any country where

such provisions are inconsistent with local law: LEXMARK

INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS”

WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE. Some states do not allow disclaimer of

express or implied warranties in certain transactions; therefore, this

statement may not apply to you.

This publication could include technical inaccuracies or

typographical errors. Changes are periodically made to the

information herein; these changes will be incorporated in later

editions. Improvements or changes in the products or the programs

described may be made at any time.

Comments about this publication may be addressed to Lexmark

International, Inc., Department F95/032-2, 740 West New Circle

Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom

and Eire, send to Lexmark International Ltd., Marketing and

Services Department, Westhorpe House, Westhorpe, Marlow

Bucks SL7 3RQ. Lexmark may use or distribute any of the

information you supply in any way it believes appropriate without

incurring any obligation to you. You can purchase additional copies

of publications related to this product by calling 1-800-553-9727. In

the United Kingdom and Eire, call +44 (0)8704 440 044. In other

countries, contact your point of purchase.

References in this publication to products, programs, or services do

not imply that the manufacturer intends to make these available in

all countries in which it operates. Any reference to a product,

program, or service is not intended to state or imply that only that

product, program, or service may be used. Any functionally

equivalent product, program, or service that does not infringe any

existing intellectual property right may be used instead. Evaluation

and verification of operation in conjunction with other products,

programs, or services, except those expressly designated by the

manufacturer, are the user’s responsibility.

© 2004 Lexmark International, Inc.

All rights reserved.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided

under this agreement are commercial computer software and

documentation developed exclusively at private expense.

Trademarks

Lexmark and Lexmark with diamond design are trademarks of

Lexmark International, Inc., registered in the United States and/or

other countries.

PictureGrade is a trademark of Lexmark International, Inc.

PCL® is a registered trademark of the Hewlett-Packard Company.

PCL is Hewlett-Packard Company’s designation of a set of printer

commands (language) and functions included in its printer

products. This printer is intended to be compatible with the PCL

language. This means the printer recognizes PCL commands used

in various application programs, and that the printer emulates the

functions corresponding to the commands.

PostScript® is a registered trademark of Adobe Systems

Incorporated. PostScript 3 is Adobe Systems’ designation of a set

of printer commands (language) and functions included in its

software products. This printer is intended to be compatible with the

PostScript 3 language. This means the printer recognizes

PostScript 3 commands used in various application programs, and

that the printer emulates the functions corresponding to the

commands.

Details relating to compatibility are included in the Technical

Reference.

Other trademarks are the property of their respective owners.

Section Page

Edition notice 6

Trademarks 6

Licensing notice 7

Safety information 7

Laser notice 7

The United Kingdom

Telecommunications Act 1984 7

Conventions 7

Electronic emission notices 7

Printer energy consumption 9

Statement of Limited Warranty 9

Notices

7

Licensing notice

The printer resident software contains:

•Software developed and copyrighted by Lexmark

•Lexmark modified software licensed under the provisions of

the GNU General Public License version 2 and the GNU

Lesser General Public License version 2.1

•Software licensed under the BSD license and warranty

statements

Click the title of the document you want to review:

The Lexmark modified GNU licensed software is free software; you

can redistribute it and/or modify it under the terms of the licenses

referenced above. These licenses do not provide you any rights to

the Lexmark copyrighted software in this printer.

Since the GNU licensed software that the Lexmark modifications

are based upon is supplied explicitly without warranty, use of the

Lexmark modified version is similarly provided without warranty.

See the warranty disclaimers in the referenced licenses for

additional details.

To obtain source code files for the Lexmark modified GNU licensed

software, launch the drivers CD that shipped with your printer and

click Contact Lexmark.

Safety information

•If your product is not marked with this symbol , it must be

connected to an electrical outlet that is properly grounded.

CAUTION: Do not set up this product or make any electrical

or cabling connections, such as the power cord or telephone,

during a lightning storm.

•The power cord must be connected to an electrical outlet that

is near the product and easily accessible.

•Refer service or repairs, other than those described in the

operating instructions, to a professional service person.

•This product is designed, tested, and approved to meet strict

global safety standards with the use of specific Lexmark

components. The safety features of some parts may not

always be obvious. Lexmark is not responsible for the use of

other replacement parts.

•Your product uses a laser.

CAUTION: Use of controls or adjustments or performance of

procedures other than those specified herein may result in

hazardous radiation exposure.

•Your product uses a printing process that heats the print

media, and the heat may cause the media to release

emissions. You must understand the section in your

operating instructions that discusses the guidelines for

selecting print media to avoid the possibility of harmful

emissions.

Laser notice

The printer is certified in the U.S. to conform to the requirements of

DHHS 21 CFR Subchapter J for Class I (1) laser products, and

elsewhere is certified as a Class I laser product conforming to the

requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The

printer contains internally a Class IIIb (3b) laser that is nominally a

5 milliwatt gallium arsenide laser operating in the wavelength region

of 770-795 nanometers. The laser system and printer are designed

so there is never any human access to laser radiation above a

Class I level during normal operation, user maintenance, or

prescribed service condition.

The United Kingdom

Telecommunications Act 1984

This apparatus is approved under the approval number

NS/G/1234/J/100003 for the indirect connections to the public

telecommunications systems in the United Kingdom.

Conventions

Note: A note identifies something that could help you.

CAUTION: A caution identifies something that could cause you

harm.

Warning: A warning identifies something that could damage your

product hardware or software.

Electronic emission notices

Federal Communications Commission (FCC)

compliance information statement

The Lexmark E234, Machine Type 4505-420 and Lexmark E234n,

Machine Type 4505-410, have been tested and found to comply

with the limits for a Class B digital device, pursuant to Part 15 of the

FCC Rules. Operation is subject to the following two conditions: (1)

this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that

may cause undesired operation.

The FCC Class B limits are designed to provide reasonable

protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the

following measures:

•Reorient or relocate the receiving antenna.

BSD License and Warranty statements

GNU General Public License

Notices

8

•Increase the separation between the equipment and

receiver.

•Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

•Consult your point of purchase or service representative for

additional suggestions.

The manufacturer is not responsible for any radio or television

interference caused by using other than recommended cables or by

unauthorized changes or modifications to this equipment.

Unauthorized changes or modifications could void the user's

authority to operate this equipment.

Note: To assure compliance with FCC regulations on

electromagnetic interference for a Class B computing device, use a

properly shielded and grounded cable such as Lexmark part

number 1329605 for parallel attach or 12A2405 for USB attach.

Use of a substitute cable not properly shielded and grounded may

result in a violation of FCC regulations.

Any questions regarding this compliance information statement

should be directed to:

Director of Lexmark Technology & Services

Lexmark International, Inc.

740 West New Circle Road

Lexington, KY 40550

(859) 232-3000

Industry Canada compliance statement

This Class B digital apparatus meets all requirements of the

Canadian Interference-Causing Equipment Regulations.

Avis de conformité aux normes de l’industrie du

Canada

Cet appareil numérique de la classe B respecte toutes les

exigences du Règlement sur le matériel brouilleur du Canada.

European Community (EC) directives conformity

This product is in conformity with the protection requirements of EC

Council directives 89/336/EEC and 73/23/EEC on the

approximation and harmonization of the laws of the Member States

relating to electromagnetic compatibility and safety of electrical

equipment designed for use within certain voltage limits.

A declaration of conformity with the requirements of the directives

has been signed by the Director of Manufacturing and Technical

Support, Lexmark International, S.A., Boigny, France.

This product satisfies the Class B limits of EN 55022 and safety

requirements of EN 60950.

Japanese VCCI notice

Korean MIC statement

If your product includes the following

symbol on the regulatory label:

the following statement is applicable to

your product.

This equipment has undergone EMC registration as a household

product. It can be used in any area, including a residential area.

Noise emission levels

The following measurements were made in accordance with

ISO 7779 and reported in conformance with ISO 9296.

ENERGY STAR

The EPA ENERGY STAR Office

Equipment program is a partnership effort

with office equipment manufacturers to

promote the introduction of

energy-efficient products and to reduce air

pollution caused by power generation.

Companies participating in this program introduce products that

power down when they are not being used. This feature will cut the

energy used by up to 50 percent. Lexmark is proud to be a

participant in this program.

As an ENERGY STAR Partner, Lexmark International, Inc. has

determined that this product meets the ENERGY STAR guidelines

for energy efficiency.

1-meter average sound pressure, dBA

Printing

51—Machine types 4505-100, 4505-200, 4546-xxx

52—Machine types 4505-300, 4505-310, 4547-xxx

Idling 30

Notices

9

Printer energy consumption

The following table documents the power consumption

characteristics of the printer.

The power consumption levels listed in the previous table represent

time-averaged measurements. Instantaneous power draws may be

substantially higher than the average.

Power Saver

As part of the ENERGY STAR program, this printer is designed with

an energy-saving mode called Power Saver. The Power Saver

Mode is equivalent to the EPA Sleep Mode. The Power Saver Mode

saves energy by lowering power consumption during extended

periods of inactivity. The Power Saver Mode is automatically

engaged after this printer is not used for a specified period of time,

called the Power Saver Timeout. The factory default Power Saver

Timeout is 30 minutes for the Lexmark E234 and Lexmark E234n.

By using the printer configuration menus, the Power Saver Timeout

can be modified between 1 minute and 240 minutes. Setting the

Power Saver Timeout to a low value reduces energy consumption,

but may increase the response time of the printer. Setting the Power

Saver Timeout to a high value maintains a fast response, but uses

more energy.

If the Power Saver Mode is affecting the effective use of this printer,

this mode can be disabled from the Local Printer Setup Utility (see

page 99) or, if you have a network model, from the printer’s resident

Web page (see page 98).

Total energy usage

It is sometimes helpful to calculate the total printer energy usage.

Since power consumption claims are provided in power units of

Watts, the power consumption should be multiplied by the time the

printer spends in each mode in order to calculate energy usage.

The total printer energy usage is the sum of each mode's energy

usage.

Statement of Limited Warranty

Lexmark International, Inc., Lexington, KY

This warranty applies to the United States and Canada. For

customers outside the U.S. and Canada, refer to the

country-specific warranty information that came with your printer.

Lexmark E234, E234n

This Statement of Limited Warranty applies to this product if it was

originally purchased for your use, and not for resale, from Lexmark

or a Lexmark remarketer, referred to in this statement as

“Remarketer.”

Warranty

Lexmark warrants that this product:

•Is manufactured from new parts, or new and serviceable

used parts, which perform like new parts

•Is free from defects in material and workmanship

•Conforms to Lexmark’s official published specifications

•Is in good working order

If this product does not function as warranted during the warranty

period, contact a Remarketer or Lexmark for repair without charge.

If this product is a feature or option, this statement applies only

when that feature or option is used with the product for which it was

designed. To obtain warranty service, you may be required to

present the feature or option with the product.

If you transfer this product to another user, warranty service under

the terms of this statement is available to that user for the

remainder of the warranty period. You should transfer proof of

original purchase and this statement to that user.

Warranty service

The warranty period is 12 months and starts on the date of original

purchase as shown on the purchase receipt.

To obtain warranty service you may be required to present proof of

original purchase. Warranty service will be provided at a

Remarketer or a Lexmark designated location. You may be required

to deliver your product to the Remarketer or Lexmark, or ship it

prepaid and suitably packaged to a Lexmark designated location.

You are responsible for loss of, or damage to, a product in transit to

the Remarketer or the designated location.

When warranty service involves the exchange of a product or part,

the item replaced becomes the property of the Remarketer or

Lexmark. The replacement may be a new or repaired item. The

replacement item assumes the remaining warranty period of the

original product.

Replacement is not available to you if the product you present for

exchange is defaced, altered, in need of a repair not included in

warranty service, or damaged beyond repair. Also, such product

must be free of any legal obligation or restrictions that prevent its

exchange.

Before you present this product for warranty service, remove all

programs, data, and removable storage media.

Mode Description

Power consumption

(by Machine Type)

4505-400

Printing

Printer is generating

hard copy output 420 W

Ready

Printer is waiting for a

print job 80 W

Power

Saver

Printer is in energy

saving mode 7 W

Off

Printer is plugged into a

wall outlet, but switch is

turned off 0 W

Notices

10

For further explanation of your warranty alternatives and the

nearest Lexmark authorized servicer in your area, please contact

Lexmark at 1-859-232-3000, or on the World Wide Web at http://

support.lexmark.com.

Remote technical support is provided for this product throughout its

warranty period. Lexmark offers a variety of extended warranty

programs that include an extension of technical support. For

products no longer covered by a Lexmark warranty, technical

support may only be available for a fee.

Extent of warranty

We do not warrant uninterrupted or error-free operation of a

product.

Warranty service does not include repair of failures caused by:

•Modification or attachments

•Accidents or misuse

•Unsuitable physical or operating environment

•Maintenance by anyone other than Lexmark or a Lexmark

authorized servicer

•Operation of a product beyond the limit of its duty cycle

•Failure to have installed a maintenance kit as specified (if

applicable)

•Use of printing media outside of Lexmark specifications

•Use of other than Lexmark supplies (such as toner

cartridges, inkjet cartridges, and ribbons)

•Use of other than Lexmark product or component

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION

TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS

OR IMPLIED, WILL APPLY AFTER THIS PERIOD.

Limitation of liability

Your sole remedy under this Statement of Limited Warranty is set

forth in this section. For any claim concerning performance or

nonperformance of Lexmark or a Remarketer for this product under

this Statement of Limited Warranty, you may recover actual

damages up to the limit set forth in the following paragraph.

Lexmark's liability for actual damages from any cause whatsoever

will be limited to the greater of 1) $5,000 or 2) the amount you paid

for the product that caused the damages. This limitation of liability

will not apply to claims by you for bodily injury or damage to real

property or tangible personal property for which Lexmark is legally

liable. In no event will Lexmark be liable for any lost profits, lost

savings, incidental damage, or other economic consequential

damages. This is true even if you advise Lexmark or a Remarketer

of the possibility of such damages. Lexmark is not liable for any

claim by you based on a third party claim.

This limitation of remedies also applies to any developer of

materials supplied to Lexmark. Lexmark’s and the developer’s

limitations of remedies are not cumulative. Such developer is an

intended beneficiary of this limitation.

Additional rights

Some states do not allow limitations on how long an implied

warranty lasts, or do not allow the exclusion or limitation of

incidental or consequential damages. If such laws apply, the

limitations or exclusions contained in this statement may not apply

to you.

This warranty gives you specific legal rights. You may also have

other rights which vary from state to state.

Printer overview

11

1Printer overview

250-sheet tray

Paper support

150-sheet output bin

Operator panel

Manual feeder

Front cover

Optional 550-sheet drawer

Rear paper exit

Power button

Dust cover

(some models)

Printer overview

12

The operator panel has 5 lights and 2 buttons.

Note: The Continue button also functions as a light.

•Press and release Continue to resume printing.

•Press and release Continue twice quickly to display a secondary error code.

•Press and release Cancel to cancel the job currently printing.

•Press and hold Cancel until all of the lights come on to reset the printer.

Ready

Toner Low / Replace PC Kit

Load Paper

Paper Jam

Continue

Cancel

Error

Print media tasks and tips

13

2Print media tasks and tips

Section Page

What types of print media can be loaded? 14

Where can print media be loaded in the printer? 15

Tips on choosing the right print media 16

Tips on storing print media and supplies 18

Tips on preventing jams 19

How to load the 250-sheet and 550-sheet trays 20

How to load the manual feeder 24

How to use the rear exit 25

How to clear paper jams 26

Print media tasks and tips

14

What types of print media can be loaded?

Get the most out of your printer by properly loading the trays. Never mix media types within a tray.

Source Sizes Types Weight Capacity* (sheets)

Tray 1

(250-sheet tray)

A4, A5, JIS B5, letter,

legal, executive, folio,

statement, Universal‡

Plain paper,

transparencies,

labels

60–90 g/m2

(16–24 lb)

• 250 paper

• 50 labels

• 50 transparencies

Tray 2

(550-sheet tray)

A4, A5, JIS B5, letter,

legal, executive, folio,

statement, Universal‡

Plain paper,

transparencies,

labels

60–163 g/m2

(16–43 lb)

• 550 paper

• 50 labels

• 50 transparencies

Manual feeder A4, A5, JIS B5, letter,

legal, executive, folio,

statement, Universal‡

Plain paper,

transparencies,

labels

60–163 g/m2

(16–43 lb)

1

Card stock†• 120–163 g/m2

(16–90 lb) Index Bristol

• 75–163 g/m2

(50–100 lb) Tag

7¾, 9, 10, DL, C5, B5 Envelopes 90 g/m2 (24 lb)

* Capacity for 20 lb print media, unless otherwise noted.

† Grain short is recommended. Use rear exit for best results.

‡ Universal size ranges:

– Tray 1: 89–216 x 210–356 mm (3.5–8.5 x 8.27–14.0 in.)

– Tray 2: 148–216 x 210–356 mm (5.83–8.5 x 8.27–14.0 in.)

– Manual feeder: 76–216 x 127–356 mm (3.0–8.5 x 5.0–14.0 in.) (includes 3 x 5 in. cards)

Print media tasks and tips

15

Where can print media be loaded in the printer?

Your printer has two standard paper sources: an automatic 250-sheet paper feeder (Tray 1) and a

single-sheet manual feeder. Use Tray 1 for most print jobs. Use the manual feeder for a single piece

of paper, transparency, envelope, paper label, card stock, or index card. You can increase paper

capacity by purchasing an optional 550-sheet drawer.

An output bin on top of the printer holds up to 150 sheets. The single-sheet rear exit provides a

straight-through paper path to help reduce curling and potential jams. This is especially useful for

specialty media, such as transparencies, envelopes, paper labels, card stock, or index cards.

250-sheet tray

Front paper support

150-sheet output bin

Operator panel

Manual feeder

Front cover

Optional 550-sheet drawer

Rear paper exit

Print media tasks and tips

16

Tips on choosing the right print media

Selecting the right paper or other media reduces printing problems. For best print quality, try a

sample of the paper or other media you are considering before buying large quantities.

Refer to the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for

more information about which paper provides optimum results for your printing environment.

Paper

•For the best print quality, use 20 lb (75 g/m2) xerographic, grain long paper.

The printer can automatically feed paper weights from 60 to 90 g/m2 (16 to 24 lb bond) grain

long. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing

jams. Paper heavier than 90 g/m2 (24 lb) should be fed through the optional 550-sheet tray or

the manual feeder.

•The laser printing process heats paper to high temperatures of 170°C (338°F) for non-MICR

applications. Use only paper able to withstand these temperatures without discoloring,

bleeding, or releasing hazardous emissions. Check with the manufacturer or vendor to

determine whether the paper you have chosen is acceptable for laser printers.

Preprinted forms and letterhead

•Use only forms and letterhead printed using an offset lithographic or engraved printing

process.

•Choose papers that absorb ink, but do not bleed.

•Avoid papers with rough or heavily textured surfaces.

Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must

withstand temperatures of 170°C (338°F) without melting or releasing hazardous emissions. Use

inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based should meet

these requirements; latex inks might not. If you are in doubt, contact your paper supplier.

Preprinted papers such as letterhead must be able to withstand temperatures up to 170°C (338°F)

without melting or releasing hazardous emissions.

Transparencies

•Use transparencies designed specifically for laser printers. Transparencies must be able to

withstand temperatures of 170°C (338°F) without melting, discoloring, offsetting, or releasing

hazardous emissions.

We recommend Lexmark laser printer transparencies: part number 70X7240 for letter size

transparencies; part number 12A5010 for A4 size transparencies.

•To prevent print quality problems, avoid getting fingerprints on the transparencies.

Print media tasks and tips

17

Envelopes

•Use envelopes made from 24 lb (90 g/m2) bond paper.

•Do not use envelopes that:

–Have excessive curl

–Are stuck together

–Are damaged in any way

–Contain windows, holes, perforations, cutouts, or embossments

–Use metal clasps, string ties, or metal folding bars

–Have postage stamps attached

–Have any exposed adhesive when the flap is in the sealed position

•Use envelopes that can withstand temperatures of 170°C (338°F) without:

–sealing

–excessive curling

–wrinkling

–releasing hazardous emissions

If you have any doubts about the envelopes you are considering using, check with the

envelope supplier.

•A combination of high humidity (over 60%) and the high printing temperatures may seal the

envelopes.

Labels

•Do not use labels that have exposed adhesive on the sheets.

•Do not print a large number of labels continuously.

•Do not use vinyl labels.

•Use labels that can withstand temperatures of 170°C (338°F) without sealing, excessive

curling, wrinkling, or releasing hazardous emissions. Label adhesives, face sheet (printable

stock), and topcoats must also be able to withstand 25 pounds per square inch (psi)

(172 kilopascals) pressure.

Print media tasks and tips

18

Card stock

•Preprinting, perforation, and creasing can significantly affect the print quality and cause

media handling or jamming problems.

•Avoid using card stock that may release hazardous emissions when heated.

•Do not use preprinted card stock manufactured with chemicals that may contaminate the

printer. Preprinting introduces semi-liquid and volatile components into the printer.

•Use card stock with a maximum weight of 163 g/m2 and a minimum size of 76 x 127 mm

(3 x 5 in.).

Tips on storing print media and supplies

Storing paper

Use the following guidelines to avoid paper feeding problems and uneven print quality.

•Store paper in an environment where the temperature is approximately 21°C (70°F) and the

relative humidity is 40%.

•Store cartons of paper on a pallet or shelf rather than directly on the floor.

•If you store individual packages of paper out of the original carton, make sure they rest on a

flat surface so the edges do not buckle, curl, or become damaged.

•Do not place anything on top of paper packages.

Storing supplies

Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their

original packaging until you are ready to use them.

Do not expose supplies to:

•Direct sunlight

•Temperatures above 35°C (95°F)

•High humidity (above 80%)

•Salty air

•Corrosive gases

•Heavy dust

Print media tasks and tips

19

Tips on preventing jams

You can avoid most paper jams by correctly loading paper and specialty media in the printer.

The following hints can help you avoid paper jams:

•Do not load wrinkled, creased, or damp paper.

•Never mix media types within a tray.

•Flex, fan, and straighten paper before you load it.

•Do not exceed the maximum stack height.

•Push all trays firmly into the printer after loading them.

•Make sure the guides in the trays are positioned snug against the paper or specialty media.

•Do not remove paper trays while a job is printing. Wait for a Load Paper light sequence

(see “Load media” on page 58) before you remove the tray.

•Before loading transparencies, fan the stack to prevent sheets from sticking together.

•Do not use envelopes that:

–Have excessive curl

–Are stuck together

–Are damaged in any way

–Contain windows, holes, perforations, cutouts, or embossments

–Have metal clasps, string ties, or metal folding bars

–Have postage stamps attached

–Have any exposed adhesive when the flap is in the sealed position

•Use only recommended paper. Refer to the Card Stock & Label Guide available on our

Lexmark Web site at www.lexmark.com for more information about which paper provides

optimum results for your printing environment.

•If you need detailed information before purchasing large quantities of customized paper, refer

to the Card Stock & Label Guide.

Print media tasks and tips

20

How to load the 250-sheet and 550-sheet trays

Follow these instructions to load paper in the 250-sheet tray and 550-sheet tray.

1Remove the tray.

Note: If you are going to load legal or folio size paper, you have to extend the length of

the paper tray. See “Extending the tray for legal or folio size paper” on page 23

for instructions.

2Prepare a stack of paper for loading by flexing or fanning it back and forth. Straighten the

edges on a level surface.

Print media tasks and tips

21

3Load the paper in the tray with the print side facing down.

Note: Load letterhead paper with the design side facing down. The top edge of the sheet

with the logo should be placed at the front of the tray.

Make sure the paper is below the max fill line on the side guides. Overloading may cause

jams.

4Slide the two side guides and the back guide until they fit snugly against the stack of paper.

Print media tasks and tips

22

5Insert the tray.

6Extend the paper support on the output bin.

Print media tasks and tips

23

Extending the tray for legal or folio size paper

To load legal or folio size paper, you need to extend the paper tray. You should also attach the dust

cover on the back of the printer to protect the tray while it is extended.

1Press down on the latch at the back of the tray.

2Expand the tray until the extender locks into place.

Attaching the dust cover

The dust cover helps protect the paper

tray from the environment as well as

keep the tray from being knocked out of

position while it is extended.

Note: Not all models come

with a dust cover.

Attach the dust cover to the back of the

printer by aligning the tabs on the cover

to the holes on the printer and snap the

cover in place.

Print media tasks and tips

24

How to load the manual feeder

The manual feeder is located at the front of your printer and can only feed one sheet of print media at

a time. You can use the manual feeder to make quick runs of paper types or sizes that are not

currently loaded in the paper tray.

For information on acceptable print media to use in the manual feeder, see “What types of print

media can be loaded?” on page 14. Using only the specified print media helps prevent paper jams

and print quality problems.

Note: We recommend that you send your print job to the printer prior to loading the

manual feeder. See “How to manually feed a print job” on page 30 for more

information.

To load the manual feeder:

1Place a sheet of the selected print

media, print side facing up, at the

center of the manual feeder, but only

to the point where its leading edge

can contact the paper guides.

Otherwise, the printer will engage

the print media too soon and likely

skew the print job.

2Adjust the paper guides to the print

media’s width.

3Hold both sides of the print media

close to the manual feeder and push

it into the printer until it automatically

engages.

There is a brief pause between the

time the printer engages the print

media and when it feeds into the

printer.

Warning: Do not force the print media into the feeder. Forcing the media causes jams.

•Insert envelopes with the flap side down and with the stamp area as shown.

•Hold transparencies by the edges and avoid touching the print side. Oil from your fingers can

affect print quality.

•Load letterhead face-up, with the top of the sheet first.

•If you experience problems with paper feed, turn the paper over.

Print media tasks and tips

25

How to use the rear exit

The single-sheet rear exit provides a straight-through paper path to help reduce curling and potential

jams. This is especially useful for specialty media, such as transparencies, envelopes, labels, card

stock, or index cards.

To use the rear exit, simply open the rear exit door. When the rear exit door is open, all print media

comes out the rear exit. When closed, all media is sent to the output bin on top of the printer.

Print media tasks and tips

26

How to clear paper jams

When a paper jam occurs, the printer stops and the operator panel’s Paper Jam and

Continue lights come on. Press and release Continue twice quickly to display the specific

secondary error paper jam light sequence. See “Secondary error codes” on page 66 for more

information.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1If you are feeding paper from a tray, remove the tray, and then remove any jams.

Print media tasks and tips

27

2Open the front cover and remove the print cartridge assembly.

Warning: Do not leave the print cartridge assembly exposed to direct light for an extended

period of time. Extended light exposure can cause print quality problems.

3Remove any jams in the area behind the print cartridge assembly.

Print media tasks and tips

28

4Lift the flap at the front of the printer and remove any jams beneath the flap.

5Open the rear exit and remove any jams.

6After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer

covers and trays are closed, and then press Continue to resume printing.

Note: The printer reprints the pages that caused the paper jam.

Printing tasks

29

3Printing tasks

Section Page

How to manually feed a print job 30

How to print on both sides of the paper (manual duplex) 32

How to print multiple page images on one page (N-up printing) 34

How to print a booklet 35

How to print a poster 36

How to print on letterhead 37

How to cancel a print job 38

Printing tasks

30

How to manually feed a print job

The manual feeder is located at the front of your printer and can only feed one sheet of print media at

a time. For information on acceptable print media to use in the manual feeder, see “What types of

print media can be loaded?” on page 14.

When using the manual feeder, send the print job to the printer before loading the print media. When

the printer is ready, it will display the Load Manual Feeder light sequence, at which point you should

load the media.

To manually feed a print job:

1From the computer’s software application, select File Æ Print.

2Click Properties (or Options, Printer, or Setup, depending on the application) to view the

printer driver settings.

3Click the Paper tab.

4Select Manual paper from the Paper tray drop-down list.

5Select the appropriate Paper size and type.

6Click OK.

7Click OK on the Print window to send the job to print.

The printer displays the Load Manual Feeder light sequence.

Printing tasks

31

8Place a sheet of the selected print media, print side facing up, at the center of the manual

feeder, but only to the point where its leading edge can contact the paper guides.

•Hold transparencies by the edges and avoid touching the print side. Oil from your fingers

can affect print quality.

•Insert envelopes with the flap side face down and with the stamp area as shown.

•Load letterhead face up, with the top of the sheet first.

•If you experience problems with paper feed, turn the paper over.

9Adjust the paper guides to the print media’s width.

10 Hold both sides of the print media close to the manual feeder and push it into the printer until

it automatically engages.

There is a brief pause between the time the printer engages the print media and when it

feeds into the printer.

Warning: Do not force the print media into the feeder. Forcing the media causes jams.

Printing tasks

32

How to print on both sides of the paper (manual duplex)

Printing on both sides of the paper reduces printing costs.

Although you can use Tray 1 or the 550-sheet tray to print the first side of the duplex job, only use

Tray 1 to print the second side.

You can choose how you want your job duplexed: Long Edge or Short Edge.

•Long Edge means pages are bound along the long edge of the page (left edge for portrait,

top edge for landscape).

•Short Edge means pages are bound along the short edge of the page.

To manually duplex a print job:

1From the computer’s software application, select File Æ Print.

2Click Properties (or Options, Printer, or Setup, depending on the application) to view the

printer driver settings.

3From the Page Layout tab, select 2-sided printing.

Back of

sheet Front of

next sheet

Back of sheet

Front of

next sheet

Portrait

Landscape

Back of sheet

Front of sheet

Back of sheet Front of sheet

Landscape

Portrait

Printing tasks

33

4Select either Long Edge or Short Edge.

5Select Manual 2-sided printing.

6Click the Paper tab.

7Select the appropriate Input options for your print job.

8Click OK.

9Click OK on the Print window.

The printer prints every other page of the document first. Once the first side of your job prints,

the Load Paper light comes on and the Continue light blinks.

10 Load the paper back into the printer with the already-printed side up and the top of the page

toward the front of the tray.

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34

How to print multiple page images on one page (N-up printing)

The Multipage Printing (N-up) setting is used to print multiple page images on a single page. For

example, 2-Up means two page images are printed on one page, 4-up means four page images are

printed on one page, and so on.

The printer uses the Multipage Order, Multipage View, and Multipage Border settings to determine

the order and orientation of the page images, and whether a border is printed around each page

image.

1From the computer’s software application, select File Æ Print.

2Click Properties (or Options, Printer, or Setup, depending on the application) to view the

printer driver settings.

3From the Page Layout tab, select the number of images per sheet (from the Multipage

printing section) and the orientation you would like the paper to have.

The positioning depends on the number of images and whether the images are portrait or

landscape in orientation.

For example, if you select 4-Up multipage printing and portrait orientation, the results differ

depending on the Multipage Order value you select:

4To print a visible border around each page image, select Print page borders.

5Click OK.

6Click OK on the Print window to send the job to print.

Across Down

21

43

31

42

Printing tasks

35

How to print a booklet

The Booklet setting lets you print multiple pages in booklet form without having to re-format your

document so the pages print in the proper order. The pages print so that the finished collated

document may be folded along the center of each page to form a booklet.

If the document contains many pages, a booklet may have too many pages to fold easily. If you are

printing a fairly large booklet, you might want to use the Sheets per Bundle option to specify how

many physical pages are put into one bundle. The printer will print the necessary number of bundles,

which you can then bind into one booklet. Printing in bundles helps the outside edge of the pages

line up more evenly.

You must specify whether or not you want to print using any Duplex printing options before you select

to print using the booklet function. Once you choose Print Using Booklet, the controls for the Duplex

options are dimmed and remain at the last setting used.

1From the computer’s software application, select File Æ Print.

2Click Properties (or Options, Printer, or Setup, depending on the application) to view the

printer driver settings.

3From the Page Layout tab, click More Page Layout Options.

4Click Booklet.

If your print job is large, you may want to use the Sheets per Bundle option.

5Select the appropriate binding edge for your print job.

6To print a visible fold mark on the pages, select Print fold mark.

7Click OK twice.

8Click OK on the Print window to send the job to print.

2

4

5

7

Printing tasks

36

How to print a poster

The Poster setting lets you print a single image across several pages. Once printed, you can

combine the pages to create one large image.

1From the computer’s software application, select File Æ Print.

2Click Properties (or Options, Printer, or Setup, depending on the application) to view the

printer driver settings.

3From the Page Layout tab, click More Page Layout Options.

4Click Poster.

5Select the poster size you want by choosing the number of pages to use in the poster.

6To print crop marks on the pages, select Print crop marks.

7Select the amount of overlap you want each page to have.

8Click OK twice.

9Click OK on the Print window to send the job to print.

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37

How to print on letterhead

To print on letterhead, make sure the paper is loaded with the proper orientation.

1Make sure the letterhead is properly loaded according to the paper source you are using:

•Tray 1 or 2—Load the letterhead paper with the design side facing down. The top edge of

the sheet with the logo should be placed at the front of the tray.

•Manual feeder—Load the letterhead paper face-up, with the top of the sheet first.

Note: If you are using the manual feeder, first send the job to print, then load the

letterhead when the printer displays the Load Manual Feeder light sequence (see

“How to manually feed a print job” on page 30).

2From the computer’s software application, select File Æ Print.

3Click Properties (or Options, Printer, or Setup, depending on the application) to view the

printer driver settings.

4Click the Paper tab.

5Select Letterhead from the Paper type drop-down lists.

6Select the appropriate paper size and tray.

7Click OK.

8Click OK on the Print window to send the job to print.

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38

How to cancel a print job

A print job can be canceled from the operator panel or from your computer. The Cancel job light

sequence is displayed on the operator panel while the job is being cancelled.

From the printer operator panel

Press and release Cancel to cancel the job currently printing.

From a Windows computer

1Click Start Æ Settings Æ Printers.

2Double-click the printer you are using to print the job.

A list of print jobs appears.

3Right-click the document you want to stop printing, and then click Cancel.

From a Macintosh computer

When you send a job to print, the printer icon appears on the desktop.

1Double-click the printer icon on your desktop.

A list of print jobs appears.

2Press Control and click the print job you want to cancel. Choose Stop Queue from the

pop-up menu.

How to install options

39

4How to install options

Section Page

How to access the system board 40

How to add a memory card 44

How to install a 550-sheet drawer 45

How to get the printer driver to recognize installed options 46

How to install options

40

How to access the system board

To install a memory card you must access the printer system board.

CAUTION: Turn the printer off and unplug the power cord before continuing.

1Open the front cover by pressing the button on the left side of the printer and lowering the

cover.

How to install options

41

2Open the rear exit.

3Open the side cover by pressing the two detents on the front right side of the machine and

swinging the cover back.

How to install options

42

4Remove the two screws at the top and side of the metal plate covering the system board.

5Remove the metal plate by rotating it towards the front and to the right.

How to install options

43

How to reattach the system board cover

When you are finished adding a memory card, be sure to properly reattach the system board’s metal

cover.

1Insert the two tabs on the right side of the metal plate into the holes toward the back of the

system board and rotate the system board until it is flush against the printer.

2Screw in the two screws at the top and side of the metal plate.

3Close the side cover.

4Close the rear exit.

5Close the front cover.

How to install options

44

How to add a memory card

The system board has one connector for an optional memory card. The printer can support up to

128MB of additional memory (for a total of 144MB) for the Lexmark E234 and up to 128MB (for a

total of 160MB) for the Lexmark E234n.

CAUTION: If you are installing a memory card after setting up the printer, turn the printer off

and unplug the power cord before continuing.

Note: Memory options designed for other Lexmark printers may not work with your

printer.

1Access the system board (see How to access the system board).

2Push open the latches on both ends of the memory

connector.

3Unpack the memory card.

Warning: Memory cards are easily damaged by static

electricity. Touch something metal, such as

the printer frame, before you touch a memory

card.

Avoid touching the connection points along the edge of the card.

4Align the notches on the bottom of the card with

the notches on the connector.

5Push the memory card firmly into the connector

until the latches on either end of the connector

snap into place.

It may require some force to fully seat the card.

6Make sure each latch fits over the notch on each

end of the card.

7Reattach the system board cover (see How to reattach the system board cover).

8See How to get the printer driver to recognize installed options.

How to install options

45

How to install a 550-sheet drawer

Your printer supports one optional drawer that lets you load up to 550 sheets of paper.

CAUTION: If you are installing a 550-sheet drawer after setting up the printer, turn the printer

off and unplug the power cord before continuing.

1Unpack the 550-sheet drawer and remove any packing material.

2Place the drawer in the location you have chosen for your printer.

3Align the holes in the printer with the positioning posts on the 550-sheet drawer and lower the

printer into place.

4See How to get the printer driver to recognize installed options.

How to install options

46

How to get the printer driver to recognize installed options

After the printer is turned on, the printer driver should automatically recognize an option you

installed. If it does not, you can add it manually.

Note: If you have not installed your printer driver yet, follow the appropriate instructions

under Software and network tasks. After you have installed a printer driver, return

here to complete these instructions.

1Click Start Æ Settings Æ Printers.

2Select the printer’s icon.

3Click File Æ Properties.

4Click the Install Options tab.

5Add the appropriate options to your configuration:

•550-Sheet Tray—Select the option you installed from the Available options list and click

Add.

•Memory Card—Increase the printer memory to the appropriate number.

6Click OK.

Using the operator panel

47

5Using the operator panel

Section Page

Overview of the operator panel 48

Understanding the operator panel lights 49

Operator panel codes 54

Using the operator panel

48

Overview of the operator panel

The operator panel has 5 lights and 2 buttons.

Note: The Continue button also functions as a light.

•Press and release Continue to resume printing.

•Press and release Continue twice quickly to display a secondary error code.

•Press and release Cancel to cancel the job currently printing.

•Press and hold Cancel until all of the lights come on to reset the printer.

Ready

Toner Low / Replace PC Kit

Load Paper

Paper Jam

Continue

Cancel

Error

Using the operator panel

49

Understanding the operator panel lights

The operator panel lights mean different things, depending on their sequence. Lights that are off, on,

and/or blinking indicate printer conditions such as printer status, intervention, or service.

The following tables show the most common light sequences. Click the indicated page for more

information on what it means.

Common light sequences

Printer condition

Ready /

Power Saver

Busy

Hex Trace Ready

Waiting

Flushing /

Resolution reduced

Not ready

(printer is offline)

Close door

Load media

Load manual feeder

Print side two

of a duplex job

Invalid engine code /

Invalid network code

Page: 54 55 56 56 57 57 58 58 59 59 60

Continue

Ready

Toner Low /

Replace PC Kit

Load Paper

Paper Jam

Error

= On = Blinking = Slow blink Empty = Off

Using the operator panel

50

Common light sequences (continued)

Printer condition

Toner low

Photoconductor kit near full

Replace photoconductor kit

Replace photoconductor kit

(printer hard stop)

Unsupported toner cartridge /

Toner cartridge is not installed

Change invalid toner cartridge

Programming engine code /

Programming system code

Cancel job /

Reset printer

Service error

Printer error *

Paper jam printer error *

Page: 60 61 61 62 62 63 63 64 64 65 65

Continue

Ready

Toner Low /

Replace PC Kit

Load Paper

Paper Jam

Error

* See “Secondary errors” on page 51 for more information.

= On = Blinking = Slow blink Empty = Off

Using the operator panel

51

Secondary errors

•When the Error and Continue lights are both on, a secondary error has occurred.

•When the Paper Jam and Continue lights are both on, a paper jam secondary error

has occurred.

Press and release Continue twice quickly to display the secondary error code light sequence.

The following table shows what these light sequences mean and where to go for help.

Using the operator panel

52

Secondary Error codes

Printer condition

Paper jam codes

Complex page

Insufficient printer memory

Insufficient collation area

Font error

Paper jam at the

input sensor *

Paper jam in the

manual feeder

Paper jams as it exits

the tray into the printer

Paper jams as a printed

job exits the printer

Paper jam in Tray 1

Paper jam in Tray 2

Page: 67 67 68 68 69 69 70 70 71 72

Continue

Ready

Toner Low /

Replace PC Kit

Load Paper

Paper Jam

Error

* Paper jams at the input sensor can be either after the paper leaves the tray

and enters the printer or in the manual feeder.

= On = Blinking Empty = Off

Using the operator panel

53

Secondary Error codes (continued)

Printer condition

Insufficient defrag memory

Network interface errors

Error communicating

with the host computer

Host interface disabled

Memory full

Short paper

Invalid engine code

Invalid network code

Page: 72 72 73 73 74 75 76 76

Continue

Ready

Toner Low /

Replace PC Kit

Load Paper

Paper Jam

Error

= On = Blinking Empty = Off

Using the operator panel

54

Operator panel codes

Below are explanations of what the primary light sequences, or codes, and secondary error codes

mean and what you can do to clear them.

Primary codes

Ready / Power Saver

Light sequence:

•Ready—On

What this light sequence means:

•The printer is ready to receive and process data.

•The printer is in Power Saver mode.

What you can do:

•Send a print job.

•Press Continue to print the menu settings pages for a

list of current printer settings.

•Press and hold Cancel to reset the printer.

Note: If you want to change the Power Saver setting, it

can only be set from the Local Printer Setup Utility

(see “Using the Local Printer Settings Utility”

on page 99).

Using the operator panel

55

Busy

Light sequence:

•Ready—Blink

What this light sequence means:

•The printer is busy receiving and processing data or printing.

•The printer is printing a directory, font list, menu settings

pages, or Print Quality Test Pages.

What you can do:

•Busy:

–Wait for the message to clear.

–Press and release Cancel to cancel the print job.

–Press and hold Cancel to reset the printer.

•Printing a directory, a font list, menu settings pages, or Print

Quality Test Pages:

–Wait for the pages to print. The Busy message is

displayed as the pages print. The Ready light is on when

printing stops.

–Press and release Cancel to cancel printing.

–Press and hold Cancel to reset the printer.

•Receiving/processing data from a host interface:

–Wait for the message to clear.

–Press and release Cancel to stop processing.

–Press and hold Cancel to reset the printer.

Using the operator panel

56

Hex Trace Ready

Waiting

Light sequence:

•Ready—Slow blink

What this light sequence means:

The printer is in the Ready mode and Hex Trace is active.

What you can do:

•Advanced users can use Hex Trace to help troubleshoot

printing problems. After resolving the problem, turn off the

printer to exit Hex Trace.

•Press and hold Cancel to reset the printer.

Light sequence:

•Continue—On

•Ready—On

What this light sequence means:

The printer is waiting until a print timeout occurs, or until it receives

additional data.

What you can do:

•Press Continue to print the contents of the print buffer.

•Press and release Cancel to cancel the print job.

•Press and hold Cancel to reset the printer.

Using the operator panel

57

Flushing / Resolution reduced

Not ready

Light sequence:

•Ready—Blink

•Error—Blink

What this light sequence means:

•The printer is flushing corrupted print data.

•The printer is processing data or printing pages, but the

resolution of a page in the current print job is reduced from

600 dots per inch (dpi) to 300 dpi to prevent a memory full

error.

What you can do:

•Wait until the operator panel returns to Ready to print other

jobs.

•Press and release Cancel to cancel the print job.

•Press and hold Cancel to reset the printer.

Light sequence:

•Continue—On

What this light sequence means:

The printer is not ready to receive or process data, or the printer

ports are offline.

What you can do:

•Press Continue to return to the Ready or Busy state.

•Press and release Cancel to cancel the print job.

•Press and hold Cancel to reset the printer.

Using the operator panel

58

Close door

Load media

Light sequence:

•Error—On

What this light sequence means:

The printer door is open.

What you can do:

Close the door.

Light sequence:

•Continue—On

•Load Paper—On

What this light sequence means:

The printer is out of media, or the media did not feed properly.

What you can do:

•Load media into tray 1 or the optional 550-sheet tray and

press Continue to resume printing.

•Check that the media is loaded correctly in tray 1 or the

optional 550-sheet tray.

•Press Cancel to cancel the print job.

Using the operator panel

59

Load manual feeder

Print side two of a duplex job

Light sequence:

•Continue—On

•Load Paper—Blink

What this light sequence means:

The printer prompts you to load a single sheet of media in the manual

feed.

What you can do:

•Load media, with the side to be printed facing the front of the

printer, into the manual feed.

•Press Continue to resume printing.

•Press and hold Cancel to reset the printer.

Light sequence:

•Continue—Blink

•Load Paper—On

What this light sequence means:

Print the other side of your duplex print job.

What you can do:

•Reinsert your print job in tray 1 using the instructions in the

driver pop-up menu to orient the pages correctly. Press

Continue to resume printing.

•Press and hold Cancel to reset the printer.

Using the operator panel

60

Invalid engine code / Invalid network code

Toner low

Light sequence:

•Ready—On

•Error—On

What this light sequence means:

The code in an internal print server has not been programmed, or the

programmed code is not valid.

What you can do:

Download valid network code to the internal print server. Press

Continue twice quickly to see the secondary error code. See

“Secondary error codes” on page 66 for more information.

Light sequence:

•Toner Low/Replace PC Kit—On

What this light sequence means:

The printer is ready to receive and process data. In addition, the

toner in the toner cartridge is getting low.

What you can do:

•Press Continue to print the menu settings page for a list

of current printer settings.

•Remove the toner cartridge and shake it to extend the life of

the cartridge.

•Replace the toner cartridge. (See “How to change a toner

cartridge” on page 104 for help.)

•Press and hold Cancel to reset the printer.

Note: This light may not come on if the starter toner

cartridge is installed in a base printer model.

Using the operator panel

61

Photoconductor kit near full

Replace photoconductor kit

Light sequence:

•Continue—On

•Toner Low/Replace PC Kit—Blink

What this light sequence means:

The photoconductor kit’s drum is almost full and will need replacing

soon.

Note: The Toner Alarm (see page 99) must be turned on

for this message to appear.

What you can do:

•Press Continue to resume printing.

•Replace the photoconductor kit. See “How to change a

photoconductor kit” on page 108 for more information.

Light sequence:

•Toner Low/Replace PC Kit—Blink

What this light sequence means:

The photoconductor kit’s drum is full and needs replacing.

What you can do:

•Press Continue to resume printing.

•Replace the photoconductor kit. See “How to change a

photoconductor kit” on page 108 for more information.

Using the operator panel

62

Replace photoconductor kit (printer hard stop)

Unsupported toner cartridge / Toner cartridge is not installed

Light sequence:

•Continue—On

•Toner Low/Replace PC Kit—Blink

•Error—Blink

What this light sequence means:

The photoconductor kit’s drum is full and needs replacing. The printer

will not print any more pages until the photoconductor kit is replaced.

What you can do:

Replace the photoconductor kit. (See “How to change a

photoconductor kit” on page 108 for help.)

Light sequence:

•Toner Low/Replace PC Kit—On

•Error—On

What this light sequence means:

The toner cartridge is not installed, or the printer detects a toner

cartridge error.

What you can do:

•If the toner cartridge is not installed, install it.

•If the toner cartridge is installed, remove it and install a new

toner cartridge (see “How to change a toner cartridge” on

page 104).

Using the operator panel

63

Change invalid toner cartridge

Programming engine code / Programming system code

Light sequence:

•Toner Low/Replace PC Kit—On

•Error—Blink

What this light sequence means:

The toner cartridge you are using was not designed for your printer.

What you can do:

Install a toner cartridge made for your printer (see “What supplies

do I need and how do I order them?” on page 101).

Light sequence:

•Ready—On

•Toner Low/Replace PC Kit—On

•Load Paper—On

What this light sequence means:

New code is being programmed into the engine code.

What you can do:

Wait for the message to clear. When the printer has finished

programming the code, it performs a soft reset.

Using the operator panel

64

Cancel job / Reset printer

Service error

Light sequence:

•Continue—On

•Ready—On

•Toner Low/Replace PC Kit—On

•Load Paper—On

•Paper Jam—On

•Error—On

What this light sequence means:

•The current print job is canceled.

•The printer is resetting to the user default settings. Any active

print jobs are canceled. A user default setting remains in

effect until you change it or until you restore the factory

default settings.

What you can do:

Wait for the message to clear.

Light sequence:

•Continue—Blink

•Ready—Blink

•Toner Low/Replace PC Kit—Blink

•Load Paper—Blink

•Paper Jam—Blink

•Error—Blink

What this light sequence means:

The printer has a service error and printing has stopped.

What you can do:

Turn the printer off and back on. If the lights are still blinking, contact

the place where you bought your printer.

Using the operator panel

65

Printer error

Paper jam printer error

Light sequence:

•Continue—On

•Error—On

What this light sequence means:

The printer has one of the following errors:

•Memory is full or is insufficient to save what is in the buffer.

•A page is too complex to print or is shorter than the set page

margins.

•Resolution of a formatted page is reduced to 300 dpi.

•A font error occurred.

•Communication with the host computer is lost.

What you can do:

•Press Continue twice quickly to see the secondary error

code. See “Secondary error codes” on page 66 for more

information.

•Press Continue to clear the secondary message.

Light sequence:

•Continue—On

•Paper Jam—On

What this light sequence means:

The printer has a paper jam.

What you can do:

•Press Continue twice quickly to see the secondary error

code. See “Secondary error codes” on page 66 for more

information.

•Press Continue to resume printing once all the jammed

pages are cleared from the paper path.

Using the operator panel

66

Secondary error codes

•When the Error and Continue lights are both on, a secondary error has occurred.

•When the Paper Jam and Continue lights are both on, a paper jam secondary error

has occurred.

Press and release Continue twice quickly to display the secondary error code light sequence.

Using the operator panel

67

Paper jam at the input sensor

Paper jam in the manual feeder

Light sequence:

•Continue—On

•Ready—On

•Paper Jam—On

What this light sequence means:

A paper jam has occurred at the input sensor, which can be either

after the paper leaves the tray and enters the printer or in the manual

feeder.

What you can do:

Clear the paper jam. See “How to clear paper jams” on page 26

for more information.

Light sequence:

•Continue—On

•Ready—Blink

•Paper Jam—On

What this light sequence means:

A paper jam has occurred in the manual feeder.

What you can do:

Clear the paper jam. See “How to clear paper jams” on page 26

for more information.

Using the operator panel

68

Paper jams as it exits the tray into the printer

Paper jams as a printed job exits the printer

Light sequence:

•Continue—On

•Toner Low/Replace PC Kit—On

•Paper Jam—On

What this light sequence means:

A paper jam has occurred as the paper is exiting the paper tray and

entering the printer.

What you can do:

Clear the paper jam. See “How to clear paper jams” on page 26

for more information.

Light sequence:

•Continue—On

•Load Paper—On

•Paper Jam—On

What this light sequence means:

A paper jam has occurred as the paper is exiting the printer.

What you can do:

Clear the paper jam. See “How to clear paper jams” on page 26

for more information.

Using the operator panel

69

Paper jam in Tray 1

Paper jam in Tray 2

Light sequence:

•Continue—On

•Toner Low/Replace PC Kit—On

•Load Paper—On

•Paper Jam—On

What this light sequence means:

A paper jam has occurred in Tray 1.

What you can do:

Clear the paper jam. See “How to clear paper jams” on page 26

for more information.

Light sequence:

•Continue—On

•Ready—On

•Load Paper—On

•Paper Jam—On

What this light sequence means:

A paper jam has occurred in Tray 2.

What you can do:

Clear the paper jam. See “How to clear paper jams” on page 26

for more information.

Using the operator panel

70

Complex page

Insufficient printer memory

Light sequence:

•Continue—On

•Ready—On

•Error—On

What this light sequence means:

The page may not print correctly because the print information on the

page is too complex (that is, too large for the printer’s memory).

What you can do:

•Press Continue to clear the message and continue

processing the print job (some of the print data may be lost).

•To avoid this error in the future:

–Reduce the complexity of the page by reducing the

amount of text or graphics on the page and deleting

unnecessary downloaded fonts or macros.

–Set Page Protect to On in the Local Printer Setup Utility.

–Install additional printer memory (see “How to add a

memory card” on page 44).

Light sequence:

•Continue—On

•Ready—Blink

•Error—On

What this light sequence means:

The printer does not have enough memory to save the data in the

buffer.

What you can do:

•Install additional memory (see “How to add a memory card”

on page 44).

•Press Continue to continue printing the job.

•Press Cancel to cancel the print job.

Using the operator panel

71

Insufficient collation area

Light sequence:

•Continue—On

•Toner Low/Replace PC Kit—On

•Error—On

What this light sequence means:

The printer memory does not have the free space necessary to

collate the print job. This may happen due to one of these errors:

•Memory is full.

•A page is too complex to print.

•A page is shorter than the set page margins.

•Memory is insufficient to save what is in the buffer.

What you can do:

•Press Continue to clear the message and continue

printing the job (the job may not print correctly.)

•Press and release Cancel to cancel the print job.

•Press and hold Cancel to reset the printer.

•To avoid this error in the future:

–Simplify the print job. Reduce the complexity of the page

by reducing the amount of text or graphics on the page

and deleting unnecessary downloaded fonts or macros.

–Install additional printer memory (see “How to add a

memory card” on page 44).

Using the operator panel

72

Font error

Network interface errors

Light sequence:

•Continue—On

•Toner Low/Replace PC Kit—Blink

•Error—On

What this light sequence means:

The printer has received a request for a PPDS font which is not

installed.

What you can do:

•Press and release Cancel to cancel the print job.

•Press and hold Cancel to reset the printer.

•Press Continue to clear the message and continue

printing.

Light sequence:

•Continue—On

•Paper Jam—On

•Error—On

What this light sequence means:

The printer cannot establish communication with the network.

What you can do:

Press Continue to clear the message and continue printing.

(The job may not print correctly.)

Using the operator panel

73

Error communicating with the host computer

Host interface disabled

Light sequence:

•Continue—On

•Paper Jam—Blink

•Error—On

What this light sequence means:

The printer has lost the connection to an external print server (also

called an external network adapter or ENA).

This light sequence is displayed if your printer is connected to the

network, but it cannot detect the print server when you turn on the

printer.

What you can do:

•Make sure the cable connecting the ENA and the printer is

securely attached. Turn the printer off and then on to reset the

printer.

•Press and hold Cancel to reset the printer.

Light sequence:

•Continue—On

•Load Paper—Blink

•Paper Jam—Blink

•Error—On

What this light sequence means:

The printer USB or parallel port has been disabled.

What you can do:

•Press Continue to clear the message. The printer

discards any print jobs previously sent. Enable the USB or

parallel port by selecting a value other than Disabled for the

USB Buffer or Parallel Buffer item in the Local Printer Setup

Utility (see Using the Local Printer Settings Utility).

Using the operator panel

74

Memory full

Light sequence:

•Continue—On

•Ready—On

•Toner Low/Replace PC Kit—On

•Error—On

What this light sequence means:

The printer is processing data, but the memory used to store pages

is full.

What you can do:

•Press Continue to clear the message and continue

printing the job (the job may not print correctly).

•Press and release Cancel to cancel the print job.

•Press and hold Cancel to reset the printer.

•To avoid this error in the future:

–Simplify the print job. Reduce the complexity of the page

by reducing the amount of text or graphics on the page

and deleting unnecessary downloaded fonts or macros.

–Install additional printer memory (see “How to add a

memory card” on page 44).

Using the operator panel

75

Short paper

Light sequence:

•Continue—On

•Ready—On

•Load Paper—On

•Error—On

What this light sequence means:

The paper length is too short to print the formatted data. This occurs

when the printer does not know the media size loaded in the tray, or

there is a problem feeding the media.

What you can do:

•Make sure the print media you loaded is large enough.

•Open the front cover, clear the paper path and close the cover

to resume printing (see “How to clear paper jams” on

page 26).

•Press Continue to clear the message and continue

printing the job.

•Press Cancel to cancel the print job.

Using the operator panel

76

Invalid engine code

Invalid network code

Light sequence:

•Ready—On

•Load Paper—On

•Error—On

What this light sequence means:

The code in an internal print server has not been programmed, or the

programmed code is not valid.

What you can do:

Download valid engine code to the internal print server.

Light sequence:

•Ready—On

•Load Paper—Blink

•Error—On

What this light sequence means:

The code in an internal print server has not been programmed, or the

programmed code is not valid.

What you can do:

Download valid network code to the internal print server.

Understanding the printer configuration menus

77

6Understanding the printer configuration

menus

Printing the Printer Settings Configuration sheet

To help resolve printing problems or to change printer configuration settings, advanced users can

print the Printer Settings Configuration sheet for instructions on advancing through the configuration

menus to select and save new settings.

To print the Printer Settings Configuration sheet:

1Turn off the printer.

2Open the front cover.

3Press and hold Continue as you turn the printer back on.

All the lights cycle.

4Close the cover. The light sequence that represents the Home menu is displayed.

5To print the Printer Settings Configuration sheet, press and hold Continue until the

lights cycle. The sheet prints.

Note: The sheet only prints when the Home menu is displayed.

Section Page

Printing the Printer Settings Configuration sheet 77

Configuration menus overview 78

•Network menu 79

•Parallel menu 80

•Setup menu 80

•USB menu 81

•Utilities menu 81

Understanding the printer configuration menus

78

Configuration menus overview

Menus are represented by Ready , Toner Low/Replace PC Kit , Load Paper , and

Paper Jam light sequences. Menu items and their settings are indicated by Error and

Continue light sequences.

•Press and release Cancel to advance through menus and menu items.

•Press and release Continue to advance to the setting you need.

•Press and hold Continue until all of the lights cycle to save a setting.

•Press and hold Cancel until all of the lights cycle to return to the Home menu.

•Turn off the printer to exit the menus.

Understanding the printer configuration menus

79

Network menu

Use the Network menu to change printer settings on jobs sent through a network port (either

Standard Network or Network Opt <x>).

Setting Use this setting to: Values

NPA Mode Send print jobs to the printer and query

printer status information

simultaneously.

•Off

•Auto*

MAC Binary PS Configure the printer to process

Macintosh binary PostScript print jobs. •Off—The printer filters PostScript print jobs

using standard protocol.

•On—The printer processes raw binary

PostScript print jobs from computers using

the Macintosh operating system. This setting

often causes Windows print jobs to fail.

•Auto*—The printer processes print jobs

from computers using either Windows or

Macintosh operating systems.

Set Card Speed Automatically detect the connection

speed of your network. You can disable

this setting to set the speed manually.

•Auto*—The printer detects current network

speed.

•10Mbps†, Half Duplex—Forces the printer

to try to connect to the network only at

10Mbps, Half Duplex.

•10Mbps, Full Duplex—Forces the printer to

try to connect to the network only at 10Mbps,

Full Duplex.

•100Mbps, Half Duplex—Forces the printer

to try to connect to the network only at

100Mbps, Half Duplex.

•100Mbps, Full Duplex—Forces the printer

to try to connect to the network only at

100Mbps, Full Duplex.

* Factory default

† Megabits per second

Understanding the printer configuration menus

80

Parallel menu

Use the Parallel menu to change printer settings on jobs sent through a parallel port.

Setup menu

Use the Setup menu to configure how the printer formats the end of a line depending on the

computer system being used.

Setting Use this setting to: Values

NPA Mode Send print jobs to the printer and

query printer status information

simultaneously.

•Off

•On

•Auto*

Protocol Receive information at a much

higher transmission rate if your

printer is set to Fastbytes (if your

computer supports Fastbytes) or

receive information at a normal

transmission rate if your printer is

set to Standard.

•Standard

•Fastbytes*

Parallel Mode 2 Determine whether the parallel

port data is sampled on the

leading (On) or trailing (Off) edge

of strobe.

•Off

•On*

MAC Binary PS Configure the printer to process

Macintosh binary PostScript print

jobs.

•Off—The printer filters PostScript print jobs

using standard protocol.

•On—The printer processes raw binary

PostScript print jobs from computers using the

Macintosh operating system. This setting often

causes Windows print jobs to fail.

•Auto*—The printer processes print jobs from

computers using either Windows or Macintosh

operating systems.

* Factory default

Setting Use this setting to: Values

Auto CR after LF Specify whether the printer automatically performs a carriage return

after a line feed control command. •Off*

•On

Auto LF after CR Specify whether the printer automatically performs a line feed after

a carriage return control command. •Off*

•On

* Factory default

Understanding the printer configuration menus

81

USB menu

Use the USB menu to change printer settings on jobs sent through a Universal Serial Bus (USB)

port.

Utilities menu

Use the Utilities menu to troubleshoot printer problems.

Setting Use this setting to: Values

NPA Mode Send print jobs to the printer and query

printer status information

simultaneously.

•Off

•On

•Auto*

MAC Binary PS Configure the printer to process

Macintosh binary PostScript print jobs. •Off—The printer filters PostScript print jobs

using standard protocol.

•On—The printer processes raw binary

PostScript print jobs from computers using the

Macintosh operating system. This setting often

causes Windows print jobs to fail.

•Auto*—The printer processes print jobs from

computers using either Windows or Macintosh

operating systems.

* Factory default

Setting Use this setting to: Values

Reset Factory

Defaults Return your printer settings to the factory default values. Sometimes resetting the printer

to the original settings solves formatting problems. All menu items are reset to the

factory default values except:

• Display Language.

• All settings in the Parallel menu, Network menu, LocalTalk menu, and USB menu.

All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are

deleted.

Reset

Photoconductor

Counter

Return the photoconductor counter to zero.

The replace photoconductor message should be cleared only when the photoconductor

kit has been replaced.

Hex Trace Help isolate printing problems when unexpected characters print or

characters are missing. Hex Trace helps you determine if there is a

problem with the language interpreter or the cable by telling you what

information your printer is receiving. To exit Hex Trace, turn off the printer.

•Off*

•On

Print Quality Test

Pages Help isolate print quality problems, such as streaking. When you select this setting, three

pages print to help you evaluate print quality:

• A text page with printer information, cartridge information, current margin settings,

and a graphic.

• Two pages with graphics.

* Factory default

Software and network tasks

82

7Software and network tasks

Section Page

How to install drivers for local printing 83

How to print the menu settings and network setup pages 88

How to print a test page 88

How to configure for TCP/IP 89

How to set up the printer for network printing 90

Using the printer resident Web page 98

Using the Local Printer Settings Utility 99

Software and network tasks

83

How to install drivers for local printing

A local printer is a printer attached to your computer using a USB or parallel cable. The printer driver

is software that lets your computer communicate with your printer.

The procedure to install drivers depends on the operating system you are using. Use the following

table to find driver installation instructions for your particular operating system. If you need additional

help, refer to the documentation that shipped with your computer and your software.

Windows

Some Windows operating systems may already include a printer driver that is compatible with your

printer. This may mean that installation will seem automatic in later versions of Windows. System

printer drivers work well for simple printing, but they contain less functionality than our enhanced

custom printer driver.

Installing a custom driver does not replace the system driver. A separate printer object is created and

appears in the Printers folder.

Use the drivers CD that shipped with your printer to install the custom printer driver and obtain all the

enhanced printer features and functionality.

Drivers are also available in downloadable software packages on our Lexmark Web site at

www.lexmark.com.

Using Windows Server 2003, Windows 2000, Windows XP, Windows NT 4.0 and

Windows 98SE/Me

1Insert the drivers CD into the CD-ROM drive of your computer.

If the CD does not auto launch, click Start Æ Run, and then type D:\Setup.exe in the Run

dialog box (where D: is the letter of your CD-ROM drive).

2Click Install Software.

Note: Some Windows operating systems require that you have administrative access to

install printer drivers on your computer.

3Click Printer and Software.

4Click Agree to accept the license agreement.

Operating system Go to page...

Windows 83

Macintosh 85

Linux 87

Software and network tasks

84

5Select Suggested, and then click Next.

The Suggested option is the default installation for local and network-attached setup. If you

need to install utilities, change settings, or customize device drivers, select Custom, and

follow the instructions on your screen.

6Select Local Attached, and then click Next.

7If prompted, select the printer you are setting up, and then click Finish.

8Select the port you are using to connect the printer to the computer, and then click Next.

9Click Done.

Note: For Windows operating systems (except Windows NT), local installation of the

printer will not cause the printer to automatically appear in the Printers folder. Full

activation of the printer will not be completed until you connect the printer to the PC

and finish the “Plug and Play”.

Software and network tasks

85

Macintosh (Web)

Mac OS 8.6 or later is required for USB printing. To print locally to a USB-attached printer, you must

create a desktop printer icon (Mac OS 8.6–9.x) or create a queue in Print Center or Printer Setup

Utility (depending on your version of Mac OS X).

Creating a desktop printer icon (Mac OS 8.6–9.x)

1Install a printer PostScript Printer Description (PPD) file on your computer.

aDownload the package for your printer from the Lexmark Web site at www.lexmark.com.

After the download completes, this package will automatically decompress and open on

your desktop.

bDouble-click the installer package for your printer.

Note: A PPD file provides detailed information about the capabilities of a printer to your

Macintosh computer.

cClick Accept after you read the license agreement.

dClick Continue after you view the Readme file.

eChoose a default paper size.

fClick Quit when installation is complete.

2Do one of the following:

Mac OS 8.6–9.0: Open Apple LaserWriter.

Mac OS 9.1–9.x: Open Applications, and then click Utilities.

3Double-click Desktop Printer Utility.

4Select Printer (USB), and then click OK.

5In the USB Printer Selection section, click Change.

If your printer does not appear in the USB Printer Selection list, make sure the USB cable is

properly connected and the printer is turned on.

6Select the name of your printer, and then click OK. Your printer appears in the original Printer

(USB) window.

7In the PostScript Printer Description (PPD) File section, click Auto Setup. Make sure your

printer PPD now matches your printer.

8Click Create, and then click Save.

9Specify a printer name, and then click Save. Your printer is now saved as a desktop printer.

Software and network tasks

86

Creating a queue in Print Center or Printer Setup Utility (depending on your

version of Mac OS X)

1Install a printer PostScript Printer Description (PPD) file on your computer.

aDownload the package for your printer from the Lexmark Web site at www.lexmark.com.

After the download completes, this package will automatically decompress and open on

your desktop.

bDouble-click the installer package for your printer.

Note: A PPD file provides detailed information about the capabilities of a printer to your

Macintosh computer.

cClick Continue on the Welcome screen and again after you view the Readme file.

dClick Agree to accept the license agreement.

eSelect a Destination, and then click Continue.

fOn the Easy Install screen, click Install. All the necessary files are installed on your

computer.

gEnter your password, and then click OK.

hClick Close when installation is complete.

2Open Finder, click Applications, and then click Utilities.

3Double-click Print Center or Printer Setup Utility (depending on your version of Mac OS X).

4Do one of the following:

If your USB-attached printer appears in the Printer List, you can quit Print Center. A queue

has been created for your printer.

If your USB-attached printer does not appear in the Printer List, make sure the USB cable is

properly connected and the printer is turned on. After the printer appears in the Printer List,

you can quit Print Center.

Software and network tasks

87

Linux

Local USB printing is supported on Linux platforms such as Red Hat and SuSE Linux.

The Linux packages are available on the drivers CD and on our Lexmark Web site at

www.lexmark.com. The User’s Guide in each package gives detailed instructions for installing and

using Lexmark printers in Linux environments.

Visit our Lexmark Web site at www.lexmark.com for a complete list of supported Linux platforms.

Software and network tasks

88

How to print the menu settings and network setup pages

To print the menu settings page and network setup page, press the Continue button from the

Ready state.

•On the menu settings page:

–Verify that the options you installed are correctly listed under “Installed Features.”

If an option is not listed under Installed Features, turn off the printer, unplug the power

cord, and reinstall the option.

–Verify the amount of memory installed is correctly listed under “Printer Information.”

–Verify that the paper trays are configured for the sizes and types of paper you loaded.

•On the network setup page, confirm that Status is “Connected.”

If Status is “Not Connected,” your LAN drop may not be active or your network cable may be

malfunctioning. Consult your network support person for a solution, and then print another

network setup page to verify that you are connected to your network.

How to print a test page

Windows

1Click Start Æ Settings Æ Printers.

2Select your printer.

3Click File Æ Properties.

4Click Print Test Page.

Software and network tasks

89

How to configure for TCP/IP

If you have TCP/IP available on your network, we recommend that you assign an IP address to the

printer.

Assigning a printer IP address

If your network is using DHCP, an IP address is automatically assigned after you connect the network

cable to the printer.

1Look for the address under the “TCP/IP” heading on the network setup page you printed in

“How to print the menu settings and network setup pages” on page 88.

2Go to “Verifying the IP settings” on page 89 and begin with step 2.

If your network is not using DHCP, then you must manually assign an IP address to the printer.

An easy way to do this is to use the Print Server TCP/IP Setup Utility.

Detailed instructions about installing and using this utility are located on the drivers CD that shipped

with your printer. Launch the CD, click View Documentation and then Network Printer Install. Look

for information about using the Print Server TCP/IP Setup Utility.

To use this utility, you will need to know the printer’s 12-digit physical address or Universally

Administered Address (UAA). Look for the UAA entry on the network setup page you printed earlier.

You can use either the MSB or canonical form of the UAA.

Verifying the IP settings

1Print another network setup page. Look under the “TCP/IP” heading and make sure the IP

address, netmask, and gateway are what you expected.

See “How to print the menu settings and network setup pages” on page 88 if you need help.

Note: To display a command prompt on a Windows computer, click Start Æ Programs Æ

Command prompt (or Accessories Æ Command prompt if using

Windows 2000).

2Ping the printer and verify that it responds. For example, at a command prompt on a network

computer, type ping followed by the new printer IP address (for example, 192.168.0.11):

If the printer is active on the network, you will receive a confirmation.

Software and network tasks

90

How to set up the printer for network printing

After you have assigned and verified the TCP/IP settings (see “How to configure for TCP/IP” on

page 89), you are ready to install the printer drivers on each network computer.

Windows

In Windows environments, network printers can be configured for direct printing or shared printing.

Both network printing methods require the installation of a printer driver and the creation of a network

printer port.

Supported printer drivers

•Windows system printer driver

•Lexmark custom printer driver

System drivers are built into Windows operating systems. Custom drivers are available on the drivers

CD.

Updated system and custom drivers are available on our Lexmark Web site at www.lexmark.com.

Supported network printer ports

•Windows 98SE/Me—Lexmark IP 9100 Ports

•Windows NT 4.0—Lexmark IP 9100 Ports or Microsoft LPR ports

•Windows 2000/XP/Server 2003—Microsoft Standard TCIP/IP Ports

For basic printer functionality, you can install a system printer driver and use a system network

printer port, such as an LPR or a Standard TCP/IP port. The system printer driver and port let you

maintain a consistent user interface for use with all the printers on your network.

Follow the steps for your printing configuration and operating system to configure your network

printer:

Printing configuration Operating system Go to page...

Direct

Printer is connected directly to the network using a network cable,

such as Ethernet.

Printer drivers are typically installed on each network computer.

Windows 98SE/Me

Windows NT 4.0,

Windows 2000,

Windows XP, or

Windows Server 2003

91

Shared

Printer is connected to one of the computers on the network using a

local cable, such as USB.

Printer drivers are installed on the computer attached to the printer.

During driver installation, the printer is set up to be “shared” so that

other network computers can print to it.

Windows NT 4.0,

Windows 2000,

Windows XP, or

Windows Server 2003

92

Software and network tasks

91

Direct printing using Windows 98SE/Me, Windows NT 4.0, Windows 2000,

Windows XP, and Windows Server 2003

To install a custom printer driver and network port:

1Insert the drivers CD into the CD-ROM drive of your computer.

If the CD does not auto launch, click Start Æ Run, and then type D:\Setup.exe in the Run

dialog box (where D: is the letter of your CD-ROM drive).

2Click Install Software.

3Click Printer and Software.

4Click Agree to accept the license agreement.

5Select Suggested, and then click Next.

The Suggested option is the default installation for local and network-attached setup. If you

need to install utilities, change settings, or customize device drivers, select Custom, and

follow the instructions on your screen.

6Select Network Attached, and then click Next.

7If prompted, select the printer you are setting up, and then click Next.

Note: The port may be identified by a printer ID/host name or by the IP address of the

printer.

8Select the port you want to use, and then click Finish.

If your port is not listed, or you prefer to use a standard TCP/IP port, complete the following

steps:

aClick Add Port.

bSelect the port type.

cEnter the port name and IP address for the new port.

If you don’t know the IP address, print a network setup page and look under the TCP/IP

heading. For help, see “How to print a network setup page” on page 94.

9Click Done.

10 Print a test page to verify printer installation (see “How to print a test page” on page 88).

Printer

Clients

Software and network tasks

92

Shared printing from a server using Windows NT 4.0, Windows 2000, Windows XP,

and Windows Server 2003

After connecting your printer to a Windows 2000, Windows XP, or Windows Server 2003 computer

(which will act as a server), follow these steps to configure your network printer for shared printing:

Step 1: Install a custom printer driver

1Insert the drivers CD into the CD-ROM drive of your computer.

If the CD does not auto launch, click Start Æ Run, and then type D:\Setup.exe in the Run

dialog box (where D: is the letter for your CD-ROM drive).

2Click Install Software.

3Click Printer and Software.

4Click Agree to accept the license agreement.

5Select Suggested, and then click Next.

6Select Local Attached, and then click Next.

7If prompted, select the printer you are setting up, and then click Finish.

8Select the port you are using to connect the printer to the computer, and then click Next.

9Click Done.

10 Print a test page to verify printer installation (see “How to print a test page” on page 88).

Step 2: Share the printer on the network

1Click Start Æ Settings Æ Printers.

2Select the printer you just created.

3Click File Æ Sharing.

4Check the Shared check box, and then enter a name in the Shared Name text box.

5In the Alternate Drivers section, select the operating systems of all the network clients that

will print to the printer.

Printer

Clients

Server

Software and network tasks

93

6Click OK.

Note: If you are missing files, you may be prompted to provide the server operating

system CD.

7Check the following to make sure the printer was successfully shared.

•The printer object in the Printers folder now has a shared indicator. For example, in

Windows NT 4.0, a hand appears under the printer object.

•Browse Network Neighborhood. Find the host name of the server and look for the shared

name you assigned to the printer.

Step 3: Install the printer driver (or subset) on network clients

Using the point and print method

Note: This method is usually the best use of system resources. The server handles driver

modifications and the print job processing. This lets network clients return to

programs much faster.

With this method, a subset of driver information is copied from the server to the client computer. This

is just enough information to send a print job to the printer.

1On the Windows desktop of the client computer, double-click Network Neighborhood.

2Locate the host name of the server computer, and then double-click the host name.

3Right-click the shared printer name, and then click Install.

4Wait a few minutes for the driver information to be copied from the server computer to the

client computer, and for a new printer object to be added to the Printers folder. The time this

takes varies, based on network traffic and other factors.

5Close Network Neighborhood.

6Print a test page to verify printer installation.

Using the peer-to-peer method

With this method, the printer driver is fully installed on each client computer. Network clients retain

control of driver modifications. The client computer handles the print job processing.

1Click Start Æ Settings Æ Printers.

2Click Add Printer to launch the Add Printer wizard.

3Click Network Print Server.

Software and network tasks

94

4Select the network printer from the Shared printers list. If the printer is not listed, enter the

path of the printer in the text box.

The path will look similar to the following:

\\<server host name>\<shared printer name>

The server host name is the name of the server computer that identifies it to the network. The

shared printer name is the name assigned during the server installation process.

Note: If this is a new printer, you may be prompted to install a printer driver. If no system

driver is available, then you will need to provide a path to available drivers.

5Click OK.

6Select whether you want this printer to be the default printer for the client, and then click

Finish.

7Print a test page to verify printer installation (see “How to print a test page” on page 88).

How to print a network setup page

1Press the Continue button from the Ready state.

2On the network setup page, confirm that Status is “Connected.”

If Status is “Not Connected,” your LAN drop may not be active or your network cable may be

malfunctioning. Consult your network support person for a solution, and then print another

network setup page to verify that you are connected to your network.

How to print a test page

1Click Start Æ Settings Æ Printers.

2Select your printer.

3Click File Æ Properties.

4Click Print Test Page.

Software and network tasks

95

Macintosh (Web)

Note: A PostScript Printer Description (PPD) file provides detailed information about the

capabilities of a printer to your Macintosh computer.

To print to a network printer, each Macintosh user must install a custom PostScript Printer

Description (PPD) file and either create a desktop printer on the computer (Mac OS 8.6 to 9.x) or

create a print queue in Print Center or Printer Setup Utility (depending on your version of Mac OS X).

Follow the instructions for your operating system.

Mac OS 8.6 to 9.x

1Install a printer PostScript Printer Description (PPD) file on your computer.

Note: Installing the custom PPD is required only if this is the first time the printer has been

set up. If the printer was previously installed, go on to Step 2: Create a desktop

printer.

Download the package for your printer from the Lexmark Web site at www.lexmark.com.

After the download completes, this package will automatically decompress and open on your

desktop.

2Double-click the installer package for your printer.

3Select the language of your operating system, and then click OK.

4Click Install to install the PPD file for your printer.

Step 2: Create a desktop printer

1In the Chooser, select the LaserWriter 8 driver.

2If you have a routed network, select the default zone from the list. If you don’t know which

zone to select, look on the Network Setup page under AppleTalk for Zone.

3Select the new printer from the list.

If you don’t know which printer to select, look on the Network Setup page under the AppleTalk

heading to find the default name of the printer.

4Click Create.

5Make sure there is an icon next to the printer name in the Chooser.

6Close the Chooser window.

7Verify printer installation.

aClick the desktop printer icon you just created.

bChoose Printing Æ Change Setup.

Software and network tasks

96

•If the PPD file displayed in the PostScript Printer Description (PPD) file portion of the

menu is correct for your printer, then printer setup is complete.

•If the PPD file displayed in the PostScript Printer Description (PPD) file portion of the

menu is not correct for your printer, repeat “Install a printer PostScript Printer

Description (PPD) file on your computer.” on page 95.

Mac OS X

Step 1: Install a custom PPD file

Install a printer PostScript Printer Description (PPD) file on your computer.

aDownload the package for your printer from the Lexmark Web site at www.lexmark.com.

After the download completes, this package will automatically decompress and open on

your desktop.

bDouble-click the installer package for your printer.

Note: A PPD file provides detailed information about the capabilities of a printer to your

Macintosh computer.

cClick Continue on the Welcome screen and again after you view the Readme file.

dClick Agree to accept the license agreement.

eSelect a Destination, and then click Continue.

fOn the Easy Install screen, click Install. All the necessary files are installed on your

computer.

gEnter your password, and then click OK.

hClick Close when installation is complete.

Step 2: Create a print queue in Print Center

1Click Applications Æ Utilities Æ Print Center or Printer Setup Utility (depending on your

version of Mac OS X).

2Click Add Printer.

3Choose AppleTalk as your method of connection.

4If you have a routed network, select the zone from the list. If you don’t know which zone to

select, look on the Network Setup page under AppleTalk for Zone.

5Select the new printer from the list, and then click Add.

Note: If you don’t know which printer to select, look on the Network Setup page under the

AppleTalk heading to find the default name of the printer.

Software and network tasks

97

6Verify printer installation:

aClick Applications Æ TextEdit.

bChoose File Æ Print Æ Summary. The Summary window shows the PPD installed for

your printer.

•If the PPD file displayed in the Summary window is correct for your printer, then

printer setup is complete.

•If the PPD file displayed in the Summary window is not correct for your printer, delete

the print queue from Print Center and repeat “Step 1: Install a custom PPD file”.

Linux

Network printing is supported on Linux platforms such as Red Hat and SuSE Linux.

The Linux packages are available on the drivers CD and on our Lexmark Web site at

www.lexmark.com. The User’s Guide in each package gives detailed instructions for installing and

using Lexmark printers in Linux environments.

Visit our Lexmark Web site at www.lexmark.com for a complete list of supported Linux platforms.

Software and network tasks

98

Using the printer resident Web page

If you have a network model, your printer has a resident Web page which you can access from your

browser. To access the resident Web page, type the printer’s IP address in the URL address field of

your browser (for example, http://192.168.236.24). If you do not know the IP address of your printer,

you can find it on the network setup page (for help, see “How to print the menu settings and network

setup pages” on page 88).

Some of the resident Web page features include a real-time status window of the printer and details

of the printer’s configuration, such as current memory and engine code levels. If you have

administrative rights, you can also change printer settings.

Software and network tasks

99

Using the Local Printer Settings Utility

The Local Printer Settings Utility, located on the drivers CD, lets you change printer settings not

available from your printer driver (for example, activating Alarm Control if you want the printer to

sound an alarm when it needs attention).

Click View Documentation on the drivers CD for instructions on installing and using the Local

Printer Setup Utility on your computer.

You can change the following settings using the Local Printer Settings Utility:

Finishing Settings Paper Settings Parallel Settings PCL Emulation Settings

•Duplex

•Duplex Bind

•Copies

• Blank Pages

• Collation

• Separator Sheets

• Separator Source

• Multipage Print

• Multipage Order

• Multipage View

• Multipage Border

• Paper Source

• Paper Size*

• Paper Type*

• Custom Types†

• Substitute Size

• Configure MP

• Paper Texture‡

• Paper Weight‡

• Paper Loading‡

• PCL SmartSwitch

• PS SmartSwitch

• Parallel Buffer

• Advanced Status

• Honor Init

• Orientation

• Lines Per Page

• A4 Width

• Tray Renumber*

• Auto CR after LF

• Auto LF after CR

PostScript Settings Quality Settings Setup Settings USB Settings

• Print PS Error

•Font Priority

• Print Resolution

• Toner Darkness

•PQET

• PictureGrade™

• Printer Language

•Power Saver

• Resource Save

• Download Target

• Print Timeout

•Wait Timeout

• Auto Continue

•Jam Recovery

• Page Protect

• Print Area

• Display Language

• Alarm Control

• Toner Alarm

• PCL SmartSwitch

• PS SmartSwitch

• USB Buffer

* Per supported sources

† Per custom type number

‡ Per supported media

Supplies information

100

8Supplies information

Section Page

What supplies do I need and how do I order them? 101

How to conserve supplies 101

How to know when you need new supplies 102

How to change a toner cartridge 104

Lexmark Return Program 107

Recycling Lexmark products 107

How to change a photoconductor kit 108

Supplies information

101

What supplies do I need and how do I order them?

There are only two supply items that have to be replaced on a regular basis: the toner cartridge and

the photoconductor kit, which together comprise the print cartridge assembly. The photoconductor kit

typically lasts up to 30,000 pages (at approximately 5% coverage), whereas the toner cartridge has

to be replaced more frequently. How often the toner cartridge needs replacing depends on which

cartridge you purchase and the average amount of toner coverage you have on your print jobs.

Within the United States or Canada, you can order Lexmark supplies from any authorized Lexmark

supplies dealer. To locate the dealer nearest you, call 1-800-539-6275. In other countries, visit the

Lexmark online store at www.lexmark.com or contact the place where you bought your printer.

Storing supplies

Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their

original packaging until you are ready to use them.

Do not expose supplies to:

•Direct sunlight

•Temperatures above 35°C (95°F)

•High humidity (above 80%)

•Salty air

•Corrosive gases

•Heavy dust

How to conserve supplies

Conserving supplies lowers printing costs.

•When printing drafts, conserve toner by changing the Toner Darkness setting in your printer

driver. The settings range from 1 (very light) to 10 (very dark), with 8 being the default. Setting

the Toner Darkness to 1 conserves the most toner.

•Reduce paper consumption by printing on both sides of the paper.

Supplies information

102

How to know when you need new supplies

The following sections describe a couple ways to determine when new supplies are needed.

Checking the toner and photoconductor levels

You can determine approximately how much toner is left in your cartridge and how full the

photoconductor kit is by printing out a menu settings page. This helps you decide when you might

need to order replacement supplies. For help printing a menu settings page, see “How to print the

menu settings and network setup pages” on page 88.

Also, the Toner low light sequence (see page 60) is displayed when the toner cartridge is nearly

empty. You can still print for a short time while this sequence is displayed, but print quality begins to

decrease as the toner level decreases.

To ensure print quality and to avoid damage to the printer, the printer stops operating after the

photoconductor kit has reached a maximum of 40,000 pages. (See “Replace photoconductor kit

(printer hard stop)*” on page 103 for the light sequence associated with this stop.) The printer

automatically notifies you before the photoconductor reaches this point. To avoid having the printer

stop operating, replace the photoconductor kit when you first receive the “Replace photoconductor

kit” light sequence.

While the printer may continue to function properly after the photoconductor kit has reached its

official end-of-life (approximately 30,000 pages), print quality begins to significantly decrease until

the photoconductor stops operating at the maximum of 40,000 pages.

Supplies information

103

Recognizing the operator panel light sequences

The operator panel displays certain light sequences to let you know when the toner level is low or

when it’s time to replace the photoconductor kit.

Note: The operator panel may also display other light sequences in conjunction with the

“Toner low” and “Replace photoconductor kit” lights.

Printer condition Toner low Photoconductor

kit near full Replace

photoconductor

kit

Replace

photoconductor

kit

(printer hard

stop)*

For more information, see page: 60 61 61 62

Continue

Ready

Toner Low/

Replace PC Kit

Load Paper

Paper Jam

Error

* If the operator panel lights display this sequence, the printer will not print

any more jobs until the photoconductor kit is replaced.

Supplies information

104

How to change a toner cartridge

Warning: When replacing a toner cartridge, do not leave the new cartridge exposed to direct

light for an extended period of time. Extended light exposure can cause print quality

problems.

1Open the front cover by pressing the button on the left side of the printer and lowering the

cover.

Supplies information

105

2Remove the toner cartridge:

aPress the button on the base of the print cartridge assembly.

bPull the toner cartridge up and out using the handle.

3Unpack the new toner cartridge.

Note: You can use the packing material from the new cartridge to ship the old cartridge

back to Lexmark for recycling. See “Lexmark Return Program” on page 107 for

more information.

4Rotate the cartridge in all directions to distribute the toner.

a

b

Supplies information

106

5Install the new toner cartridge by aligning the white rollers on the toner cartridge with the

white arrows on the tracks of the photoconductor kit and pushing the toner cartridge in as far

as it will go. The cartridge clicks into place when correctly installed.

6Close the front cover.

Supplies information

107

Lexmark Return Program

The Lexmark Return Program is an environmental program in which Lexmark sells new toner

cartridges at a special price with the agreement that you will return them, at no cost, only to Lexmark

for recycling.

Regular toner cartridges without this agreement are also available.

Note: Regular toner cartridges can also be returned, at no cost, to Lexmark using the

Lexmark Cartridge Collection Program. To learn how to return a cartridge at no cost

in your country, visit Lexmark’s Web site at www.lexmark.com/recycle.

Refilled toner cartridge notice

Lexmark Return Program toner cartridges cannot be refilled. Lexmark does not recommend the use

of third-party remanufactured cartridges. Lexmark cannot assure the excellent print quality and

reliability of its toner cartridges after a toner cartridge has been refilled. A substantial reduction in

photoconductor kit life is also likely if refilled toner cartridges are used.

Warning: Toner cartridge leaks due to refilling can cause failure in several areas of your

printer. Printer failures caused by third-party remanufactured toner cartridges are

not covered by your Lexmark printer warranty, extended warranty, or service

agreement.

Recycling Lexmark products

To return your Lexmark products to Lexmark for recycling:

1Visit our Web site:

www.lexmark.com/recycle

2Follow the instructions on your screen.

Supplies information

108

How to change a photoconductor kit

Warning: When replacing a photoconductor kit, do not leave the toner cartridge or the new

photoconductor kit exposed to direct light for an extended period of time. Extended

light exposure can cause print quality problems.

1Open the front cover by pressing the button on the left side of the printer and lowering the

cover.

Supplies information

109

2Pull the print cartridge assembly out of the printer by pulling on the toner cartridge handle.

Note: Do not press the button on the print cartridge assembly.

Place the print cartridge assembly on a flat, clean surface.

3Remove the toner cartridge:

aPress the button on the base of the print cartridge assembly.

bPull the toner cartridge up and out using the handle.

4Unpack the new photoconductor kit.

a

b

Supplies information

110

5Install the toner cartridge into the new print cartridge assembly by aligning the white rollers on

the toner cartridge with the white arrows on the tracks of the photoconductor kit and pushing

the toner cartridge in as far as it will go. The cartridge clicks into place when correctly

installed.

6Install the print cartridge assembly into the printer by aligning the green arrows on the guides

of the print cartridge assembly with the green arrows on the tracks in the printer and pushing

the print cartridge assembly in as far as it will go.

7Close the front cover.

Note: For information about resetting the photoconductor kit’s counter, refer to the

instruction sheet that shipped with the new kit.

Troubleshooting

111

9Troubleshooting

Section Page

General problems 112

Print quality problems 114

•How to clean the printhead lens 118

Troubleshooting

112

General problems

Problem / Question Solution / Answer

What do the blinking

lights mean? See “Understanding the operator panel lights” on page 49 for information about

what each light pattern means.

Why am I missing

characters when I print

on envelopes?

If you see voids (missing characters) when printing envelopes, check your printer

driver settings to make sure you selected Envelope from the Paper Type menu.

If Envelope is already selected, try changing the texture setting to a rougher setting.

Sometimes toner does not adhere well to smooth-textured envelopes. From your

printer driver, select Custom 6-Rough Env from the Paper Type menu.

To change Custom 6 back to its default settings for Paper Type, Paper Texture, and

Paper Weight, use the Local Printer Setup Utility on the drivers CD that shipped with

your printer. If you already installed the printer drivers and utilities, skip to step 7.

1Insert the drivers CD into your computer.

2Click Printer Software.

3Click Agree.

4Select Local Printer Install, and then click Next.

5Select your printer and port, and make sure Local Printer Setup Utility is

checked.

6Click Finish.

The Utility will be installed on your computer under Program Files (unless you

chose a different directory).

7Open the Local Printer Setup Utility.

8From the Paper Menu, scroll through the menu items until you see the Custom

menu setting.

9Click Custom.

10 Scroll down to Custom 6 Paper Type.

11 Select envelope for the Custom 6 paper type, heavy for the Custom 6 paper

weight, and rough for the Custom 6 paper texture.

12 From the toolbar, click Actions.

13 Click Apply to save the changes you made.

14 Click File Æ Exit to close the Local Printer Setup Utility.

How do I clear a paper

jam? See “How to clear paper jams” on page 26 for information about clearing jams.

The toner low light

sequence is on, but I

don’t have another

cartridge to put in yet.

Can I still print with the

low cartridge?

Yes, you can still print. To extend the life of you toner cartridge somewhat, remove

the cartridge, rotate it in all directions to distribute the toner, then insert it back into

the printer.

When the toner low light sequence is first displayed, you should still be able to print

approximately 1200 pages, based on approximately 5% coverage of pages.

The printer seems to

print slower when using

the manual feeder.

This is normal. The printer sometimes prints at a slightly slower speed when feeding

print media from the manual feeder.

Troubleshooting

113

I want to manually

duplex card stock, but

I’m having trouble

getting it to feed.

The problem is that when the printer tries to manually duplex a print job, it always

prints side 2 from Tray 1. However, Tray 1 does not support card stock.

To achieve the desired effect, you have to send both pages of the print job as

separate jobs. After the first page has printed, reload the card stock in the manual

feeder. Load the card stock in the feeder with the already-printed side down, with the

top of the sheet first.

Paper stacks poorly in

the output bin. Extend the

paper support

on the output

bin.

Dust is gathering on the

paper tray when it is

extended.

Attach the dust cover to the back of the printer. This protects the paper tray from the

environment as well as keep the tray from being knocked out of position while it is

extended.

See Attaching the dust cover for information about attaching the dust cover.

The paper tray is getting

bumped and pushed out

the front of the printer

when it is extended.

Problem / Question Solution / Answer

Troubleshooting

114

Print quality problems

You can solve many print quality problems by replacing a supply or maintenance item that has

reached the end of its intended life. Use the following table to find solutions to print quality problems.

Symptom Cause Solution

White lines • The printhead lens is dirty.

• Either the toner cartridge or the

fuser is defective.

Try the following in this order:

1Clean the printhead lens.

(See “How to clean the

printhead lens” on page 118.)

2Replace the toner cartridge.

3Replace the fuser*.

Streaked horizontal lines The toner cartridge or fuser may

be defective, empty, or worn. Replace the toner cartridge or

fuser* as needed.

Streaked vertical lines • Toner is smeared before fusing

to the paper.

• The toner cartridge is defective.

• If paper is stiff, try feeding from

another tray or the manual

feeder.

• Replace the toner cartridge.

Print irregularities • Paper has absorbed moisture

due to high humidity.

• You are using paper that does

not meet the printer

specifications.

• The fuser is worn or defective.

• Load paper from a fresh

package in the paper tray.

• Avoid textured paper with rough

finishes.

• Make sure the printer driver

paper type setting matches the

type of paper you are using.

• Replace the fuser*.

*To replace the fuser, call a service technician.

†This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Settings

Utility” on page 99 for more information.

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

ABCDE

Troubleshooting

115

Print too light • The Toner Darkness setting is

too light.

• You are using paper that does

not meet the printer

specifications.

• The toner cartridge is low on

toner.

• The toner cartridge is defective.

• Select a different Toner

Darkness† setting from the

printer driver before sending the

job to print.

• Load paper from a new

package.

• Avoid textured paper with rough

finishes.

• Make sure the paper you load in

the trays is not damp.

• Replace the toner cartridge.

Print too dark • The Toner Darkness setting is

too dark.

• The toner cartridge is defective.

• Select a different Toner

Darkness† setting from the

printer driver before sending the

job to print.

• Replace the toner cartridge.

Transparency print quality is

poor

(Print has inappropriate light or

dark spots, toner is smeared, or

horizontal or vertical light bands

appear.)

• You are using transparencies

that do not meet the printer

specifications.

• The Form Type setting in the

printer driver is set to something

other than transparency.

• Use only transparencies

recommended by the printer’s

manufacturer.

• Make sure the Form Type

setting is set to transparency.

Toner specks • The toner cartridge is defective.

• The fuser is worn or defective.

• Toner is in the paper path.

• Replace the toner cartridge.

• Replace the fuser*.

• Call for service.

Toner rubs off the paper easily

when you handle the sheets • The Paper Texture setting is

wrong for the type of paper or

specialty media you are using.

• The Paper Weight setting is

wrong for the type of paper or

specialty media you are using.

• The fuser is worn or defective.

• Change Paper Texture† from

Normal to Smooth or Rough.

• Change Paper Weight† from

Plain to CardStock (or other

appropriate weight).

• Replace the fuser*.

Gray background • The Toner Darkness setting is

too dark.

• The toner cartridge is defective.

• Select a different Toner

Darkness† setting from the

printer driver before sending the

job to print.

• Replace the toner cartridge.

Symptom Cause Solution

*To replace the fuser, call a service technician.

†This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Settings

Utility” on page 99 for more information.

ABCDE

ABCDE

ABCDE

Troubleshooting

116

Uneven print density • The toner cartridge is defective. • Replace the toner cartridge.

Ghost Images • The Form Type setting in the

printer driver is set incorrectly.

• Toner level is low in the toner

cartridge.

• Make sure the Form Type

setting is correct for the paper or

specialty media you are using.

• Replace the toner cartridge.

Uneven printing

(Print only appears on one side of

the page.)

• The toner cartridge is not

properly installed. • Remove and then reinsert the

toner cartridge.

Incorrect margins The Form Size setting in the

printer driver is different than the

size paper that is loaded in the

tray. For example, you inserted A4

size paper into the selected tray

but did not set the Form Size to

A4.

Set the Form Size to A4.

Skewed print

(Print is inappropriately slanted.)

• The guides in the selected tray

are not in the correct position for

the paper size loaded in the tray.

• The manual feeder’s guides are

not in the correct position for the

paper size loaded in the feeder.

• Move the guides in the tray so

that they are snug against the

sides of the paper.

• Move the manual feeder’s

guides so that they are snug

against the sides of the paper.

Symptom Cause Solution

*To replace the fuser, call a service technician.

†This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Settings

Utility” on page 99 for more information.

ABCDE

ABCDE

ABCDE

DE

DE

DE

Troubleshooting

117

Blank pages The toner cartridge is defective or

empty. Replace the toner cartridge.

Solid black pages • The toner cartridge is defective.

• Your printer requires servicing.

• Replace the toner cartridge.

• Call for service.

Paper curls badly once it prints

and exits to the bin The Paper Texture setting is wrong

for the type of paper or specialty

media you are using.

Change Paper Texture† from

Rough to Normal or Smooth.

Symptom Cause Solution

*To replace the fuser, call a service technician.

†This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Settings

Utility” on page 99 for more information.

Troubleshooting

118

How to clean the printhead lens

You can solve some print quality problems by cleaning the printhead lens.

1Turn the printer off.

2Open the front cover by pressing the button on the left side of the printer and lowering the

cover.

Troubleshooting

119

3Remove the print cartridge assembly out of the printer by pulling on the toner cartridge

handle.

Note: Do not press the button on the print cartridge assembly.

Place the print cartridge assembly on a flat, clean surface.

Warning: Do not leave the print cartridge assembly exposed to direct light for an extended

period of time. Extended light exposure can cause print quality problems.

Troubleshooting

120

4Locate the glass printhead lens, which is located within the recessed area in the top of the

printer.

5Gently wipe the printhead lens with a clean, dry, lint-free cloth.

Warning: Not using a clean, dry, lint-free cloth may result in damage to the printhead lens.

6Install the print cartridge assembly into the printer by aligning the green arrows on the guides

of the print cartridge assembly with the green arrows on the tracks in the printer and pushing

the print cartridge assembly in as far as it will go.

7Close the front cover.

8Turn the printer on.

Printhead lens

Index

121

Index

Numerics

550-sheet drawer 45

A

Auto CR after LF (Setup

menu) 80

Auto LF after CR (Setup

menu) 80

B

booklets 35

Busy light 55

buttons 48

C

canceling a print job 38

card stock 18

cleaning the printhead

lens 118

clearing paper jams 26

configuration menus

Network

MAC Binary PS 79

NPA Mode 79

Set Card Speed 79

Parallel

MAC Binary PS 80

Mode 2 80

NPA Mode 80

Protocol 80

printing the Printer Settings

Configuration sheet 77

Setup

Auto CR after LF 80

Auto LF after CR 80

USB

MAC Binary PS 81

NPA Mode 81

Utilities

Hex Trace 81

Print Quality Test

Pages 81

Reset Factory

Defaults 81

Reset Photoconductor

Counter 81

D

Drivers

local install 83

network install 90

duplex 32, 59

dust cover 23

E

electronic emission

statement 7

emission statement 7

envelopes 17

Error light 57, 58, 60, 62, 63,

64, 65, 67, 68, 69, 76

secondary error codes 66

See also operator panel,

secondary error codes

extending trays 23

F

FCC statement 7

folio 23

H

Hex Trace (Utilities menu) 81

I

interfaces

network 79

parallel 80

USB 81

IP address

setting 89

verifying 89

J

jams 26

L

labels 17

legal 23

letterhead 16, 37

Lexmark Cartridge Collection

Program 107

Lexmark Return Program 107

lights 48, 49

Load Paper light

manual feeder 59

Tray 1 or 550-sheet tray 58

loading

250-sheet tray (Tray 1) 20

550-sheet tray 20

letterhead 37

manual feeder 24

Local Printer Setup Utility 99

M

MAC Binary PS

Network menu 79

Parallel menu 80

USB menu 81

Macintosh 85, 95

maintaining the printer

Index

122

cleaning the printhead

lens 118

manual duplex

light sequence 59

printing 32

manual feeder 24, 59

memory card 44

menu settings page 88

menus

navigating

advancing in 78

entering 77

exiting 78

returning to Home

menu 78

scrolling through 78

Network 79

Parallel 80

saving settings 78

Setup 80

USB 81

Utilities 81

messages

See operator panel light

sequences

Mode 2 (Parallel menu) 80

multiple page printing 34

N

Network menu 79

network setup page 88

NPA Mode

Network menu 79

Parallel menu 80

USB menu 81

N-up printing 34

O

operator panel

buttons 48

light sequences

Busy 55

Canceling job 64

Change invalid toner

cartridge 63

Close door 58

Error 58, 60, 62, 63, 64,

65, 66, 67, 68, 69, 76

Flushing data 57

Hex Trace Ready 56

Invalid engine code 60

Invalid network code 60

Load manual feeder 59

Load media 58

Manual duplex 59

Not ready 57

Offline 57

Photoconductor kit near

full 61

Print side two 59

Printer error 65

Programming engine

code 63

Programming system

code 63

Ready/Power Saver 54

Replace photoconductor

kit 61, 62

Resetting printer 64

Restoring factory

defaults 64

secondary error codes 66

Service error 64

Toner low 60

Unsupported toner

cartridge 62

Waiting 56

lights 48, 49

options

550-sheet drawer 45

memory card 44

P

paper 16

choosing 16

jams 26

loading 20, 24

storing 18

Parallel menu 80

photoconductor kit

changing 108

level 102

light sequences 103

ordering 101

recycling 107

Photoconductor kit near full

light 61

ports

parallel 80

USB 81

posters 36

print cartridge

See toner cartridge

print quality problems 114

Print Quality Test Pages

(Utilities menu) 81

Printer resident Web page 98

Printer Settings Configuration

sheet

printing 77

printhead lens, cleaning 118

printing

booklets 35

duplex 32

letterhead 37

multi-page (N-up) 34

posters 36

problems

print quality 114

Protocol (Parallel menu) 80

R

rear exit 25

recycling supplies 107

Replace photoconductor kit

light 61, 62

Reset Factory Defaults

(Utilities menu) 81

Reset Photoconductor Counter

(Utilities menu) 81

S

safety information 7

secondary error codes 66

Complex page 70

Error communicating with

the host computer 73

Font error 72

Host interface disabled 73

Insufficient collation area 71

Insufficient printer

memory 70

Invalid engine code 76

Invalid network code 76

Index

123

Memory full 74

Network interface errors 72

Paper jam at the input

sensor 67

Paper jam in the manual

feeder 67

Paper jam in Tray 1 69

Paper jam in Tray 2 69

Paper jams as a printed job

exits the tray 68

Paper jams as it exits the

tray into the printer 68

PPDS font error 72

Short paper 75

service error lights 64

Set Card Speed (Network

menu) 79

Setup menu 80

storing

paper 18

supplies 18, 101

supplies

conserving 101

ordering 101

recycling 107

storing 18, 101

system board

accessing 40

reattaching 43

T

TCP/IP 89

test page 88, 94

toner cartridge

changing 104

error 62

light sequences 103

ordering 101

recycling 107

toner level 102

Toner Low light 60

transparencies 16

tray extending 23

troubleshooting 111

print quality 114

U

USB menu 81

Utilities menu 81

W

Waiting light 56

Windows 83, 90