LibreStream Technologies 5000HD Onsight 5000HD User Manual

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Document ID	3339407
Application ID	OEnV6n+5qRkkfZyRv0IClw==
Document Description	User Manual
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Document Type	User Manual
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Filesize	18.34kB (229277 bits)
Date Submitted	2017-03-30 00:00:00
Date Available	2017-03-30 00:00:00
Creation Date	2017-03-17 13:32:58
Producing Software	Microsoft® Word 2016
Document Lastmod	2017-03-20 15:43:19
Document Title	User Manual
Document Creator	Microsoft® Word 2016
Document Author:	Kevin Friday

5000HD GUIDE
LIBRESTREAM.COM
Librestream
Guide, Onsight for 5000HD
Doc #: 400296-00, rev.A
March 2017
Information in this document is subject to change
without notice.
Reproduction in any manner whatsoever without the
written permission of Librestream is strictly
forbidden. Copyright © 2006-2016 Librestream
Technologies, Incorporated.
All rights reserved.
Name of Librestream Software Onsight Connect
Copyright Notice: Copyright 2004-2017 Librestream
Technologies Incorporated. All Rights Reserved.
Patents Notice: United States Patent # 7,221,386,
together with additional patents pending in Canada,
the United States and other countries, all of which are
in the name of Librestream Technologies Inc.
Trademark Notice: Librestream, the Librestream logo,
Onsight, Onsight Expert, Onsight Mobile, Onsight Connect,
Onsight Embedded, Onsight Enterprise, Onsight Account
Manager, Onsight Teamlink, and Onsight Management Suite
are either registered trademarks or trademarks of Librestream
Technologies Incorporated in Canada, the United States
and/or other countries. All other trademarks are the property
of their respective owners.
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LIBRESTREAM.COM
TABLE OF CONTENTS
1. Overview
2. Basic Functions
2.1 Log In
2.2 Make a Call
2.3 End a Call
2.4 Share Video
2.5 Add a Contact
2.6 Create a Contact
2.7 Invite a Guest
2.8 Call History
2.9 Files
2.10 Search
2.11 Settings
2.12 System Health
3. Tool Tips
3.1 Tool Tips
3.2 Dashboard
3.3 Participants Panel
3.4 Erase Telestration
3.5 Pause Video
3.6 Share Video
3.7 Record
3.8 Take Picture
3.9 Camera Controls
3.10 Main Controls
3.11 Video Settings
3.12 Zoom
3.13 Focus
3.14 Illumination
3.15 Audio Mute
3.16 Video Source
3.17 Hang Up
3.18 Indicators / Warnings
3.19 Telestration
3.20 Supported Gestures
4. Contact Support
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LIBRESTREAM.COM
5000HD
GUIDE
OVERVIEW
Share Video
Onsight Connect provides secure video collaboration for you and
your colleagues, suppliers or customers. You can talk, see and
share live video, images, or recordings, and draw onscreen with
one or more Onsight participants to rapidly respond to issues or
questions from the field. Capture pictures and record Onsight
sessions for future training purposes.
When you are in an active Onsight call, press the ‘on’ Share
button to immediately share the live video from your camera, an
image, or a recording. The ‘on’ Share button will glow when you
are actively sharing.
BASIC FUNCTIONS
Tip: If you want to see live video from another Participant’s
camera, ask them to select their ‘on’ Share button or go to the
Participants panel and select their ‘on’ button yourself.
To stop sharing your live video, simply press the ‘on’ Share
button again.
Add a Contact
There are two ways to add a Contact:
1. Search the Directory.
2. On the Contact tab, type the name of the Contact in the
Search bar If they are already in your Contact list, they will
appear in the Search results.
To Search the Global Directory, enter text in the Search bar
and press the Global Search button.
1. Select the contact(s) you want to add to your Contacts list.
2. Press the ‘+’ button on the right to add them to the Contacts list.
Create a New Contact
Log In
To log in to Onsight Connect, you need a User Name and
Password. If you already have a User Name and Password,
enter the information and select Login.
If you have forgotten your Password, press ‘Forgot
password’ to receive an email with the temporary Password.
If you do not have a User Name, contact your internal Onsight
System Administrator.
Make a Call
1. Select the Contacts tab.
2. Tap or Click on one of the contacts listed to initiate a call.
3. Calls can also be initiated by pressing the handset button
beside a contact on the Call History tab.
4. If the contact you need is not listed, see Add a Contact.
End a Call
Press the red End Call button at the top right of the Viewer
screen.
1. On the Contact tab, press the’+’ button.
2. Enter the name and SIP address of the contact and press ‘ok’.
If you do not know the SIP address of your contact, ask your
internal Onsight System administrator.
The new contact will now appear in your Contacts list. You can
click or press on their name to make a call.
Invite an External Guest
You can invite guests to join your Onsight session if your
company has enabled this service.
1. Select the Contacts tab.
2. Press the INVITE button.
3. Fill out the Details: enter First Name, Last Name.
4. Select the Method (Email or SMS). Enter the email
address or phone number.
5. Enter the Expiry Time (days).
6. Enable the ‘Include option for guest to call me immediately’ if
you want your guest to automatically call you.
7. Enter your Invite Message (optional). Do not exceed
100 characters when sending SMS messages.
8. Press the ‘Send’ button.
9. Your Guest will receive an email that includes instructions on
how to download and install Onsight Connect.
10. You and your Guest will automatically appear on each
other’s Contacts list. Either of you can call the other
person.
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Call History
Settings
1. Select Call History to display a list of previous calls.
Settings are typically configured by your Onsight Connect
System administrator. In order to make changes to settings you
must be granted Client Administrator privileges. Contact your
administrator if you need to make changes.
Note: Calls are listed by contact name.
2. Press the handset button beside the Contact name to
initiate a new call to that contact.
3. Press the right arrow to view/edit Call properties including
date, time, duration, title, images, recordings, etc.
Files
1. On the Dashboard, press FILES.
2. The My Files tab will list all images and recordings sorted by
most recent date.
3. Select an image or recording thumbnail to preview it.
4. Once you have selected the image or recording, you can do the
following to the file:
• Play, Print, Email, Delete, or View its properties.
• Press the ‘on’ Share button to share the file when in
an
Onsight call.
Search
You can search for specific Onsight Calls, Recordings and
Images.
1. On the Dashboard, press the Search button.
2. Select the date range.
3. Enter the Text in the Search bar and press the Search button.
4. Search Results will be sorted on 3 tabs - Calls, Images
and Recordings. Select the tab you wish to view.
TOOL TIPS
1. On the Dashboard, press the Settings button.
2. Select the setting you wish to edit.
3. Select ‘Media Configurations’ to access the list of custom
media configurations. Press the ‘+’ button to add a new
Media Configuration. Enter a Name for the Custom
configuration and select the following:
1. Device Type: NTSC or PAL
2. Resolution
3. FPS
4. GOP - optional
5. Target Bit Rate
6. Press OK to accept
System Health
The color of the System Health button provides a visual
indicator. If the button is green, all the underlying services are
available. If the button is red, one or more of the services is not
available and could cause an issue. To view the details:
1. On the Dashboard, press the System Health button.
2. View the Network Interface, Onsight Account Service status,
SIP Registration, and TeamLink Registration. If enabled, Remote
Management status is also available.
Dashboard
Press to return to the Dashboard. The Dashboard provides a
quick index to navigate between Contacts, Call History, Files,
System Health, Settings, Search, and Help.
Participants Panel
Press the Participants button to change telestration colors,
request live video from another Participant, or erase another
Participant’s telestration. To request live video from another
Participant (typically if the Onsight device is unmanned), select
the ‘on’ Share button beside that participant’s name.
Erase Telestration
Tap to immediately erase all telestration visible on the image or
video.
Tool Tips
When in the Viewer collaboration window press ‘?’ to show tool
tips
for buttons and gestures. Press a link to see the definition.
In the Participant Panel, you can change telestration colors and
delete another Participant’s telestration. You can also make
another Participant the live video source.
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options you can control will depend on the device that is sharing the
live video.
Pause Video
Press to pause or restart the live video. You can also pause and
restart video just by tapping within the Viewer collaboration
window on touch panel displays.
Tip: Pause the video when you are moving between locations or
you
want to discuss and telestrate on a specific visual.
Share Video
When in a call, tap the ‘on’ Share button to immediately share
the live video from your camera (or an image or a recording).
This button will glow when you are actively sharing. To stop
sharing your live video, simply tap the Share button again.
When not in a call, the play button will start the playback of a
recording.
Tip: If you want to see live video from another Participant’s
camera, ask them to tap their ‘on’ Share button or go to the
Participants Panel and tap their ‘on’ button yourself.
Record
Press the record button to record the Onsight session. The
Onsight recordings include live video, audio, telestration, and
shared images.
Take a Picture
Press to take a picture. You will take a picture from your own
camera if you are the current source of live content or if you are
not in an active Onsight call. If another Participant is the live
video source, you will take a picture with their camera.
Your picture will also be saved as a JPG image in your Files. If
you are in a live call, a message will appear asking if you want
to share the image with other Participants. This prompt can be
disabled
for users who prefer to use the press and hold method of sharing
images.
Hold to Share: Press and hold this button for 3 seconds
to immediately share the picture with all the Onsight
session participants.
Camera Controls
Press to display the additional Onsight camera control options
including focus, illumination, muting and video source options.
The options you can control will depend on the device that is
sharing the live video.
Main Controls
Press to return to the main Onsight control options including
erase telestration, zoom, play/pause, share video, record and
image capture. Zoom is also included here on Tablets. The
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Video Settings
Select to change your video settings, run a Bandwidth
Test, or view call performance statistics. There are three
tabs of related content and functions as follows:
The Audio/Video Status tab displays the active Media
Configuration as well as a list of the alternate Media
Configurations.
If you are experiencing choppy video or audio, you may not
have sufficient bandwidth to support your current Media
Configuration. Select a lower bandwidth media
configuration.
If you don’t know what to choose, go to calling > test bandwidth
and select Run Bandwidth Test, the results will suggest the
appropriate media configuration for your session. See image
above.
Tip: When you select another Media Configuration, it will
immediately become active.
1. The Connection tab displays a summary of the call and
includes an option to run a Bandwidth Test. This test
will recommend the A/V Setting you should use to
optimize performance.
2. The Stream tab includes a summary of the transmit
and receive statistics for the current call. Tap ‘More
Detail’ to see the Total, Current and Average Bytes
Transmitted and Received for each media stream
(audio, video, voice, data).
Zoom
Press the Zoom button to access the digital zoom function.
When in a call, all participants will see the effects of the
Zoom.
If you are viewing video from another Onsight participant,
you can remotely zoom their camera. Again, all
Participants will see the effects of the Zoom.
On a smart device, pan a zoomed video/image by dragging
with two fingers or use a mouse to right-click and drag.
Pinch to zoom in, and pinch close to zoom out.
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Focus
Video Source
Onsight supports Auto Focus mode on all camera devices. The
Manual Focus option is available if you are in a call with an
Onsight Rugged Smart Camera. If so, select the ‘Manual’ option
to remotely control the Onsight device Manual Focus feature. To
return to Automatic Focus, select ‘Auto’.
Tap to change the source of the live camera content.
Reminder: Manual focus is not available when the live video
source is a Smartphone or Tablet. These devices only support
Auto Focus mode.
Illumination
Different illumination options are available depending on the
device in use:
1. When the live source is a smart device you can
select between the front and back camera.
2. If the live source is an Onsight Rugged Smart Camera, you
can select between the Onsight camera and an external 3rd
party video device such as a borescope or microscope. This 3rd
party device is attached to the S-video port on the Onsight
mobile device.
3. If the live source is an iOS device with an attached Onsight
Collaboration Hub, you can select between front, back
and Onsight Hub as the video source.
Indicators/Warnings
If you are sharing, viewing, or recording video on your smart
device or Tablet, you can turn the torch light on or off. You can
also select flash options for pictures including flash On, Auto or
Off.
View the current status of illumination, recording, microphone,
focus and speaker audio options. You will also see any Warnings
that may indicate a problem with the call. Touch this area to
view a summary of the Warning message.
If you are viewing video coming from an Onsight Rugged Smart
Camera, you can select between two types of torch light Distance and Macro. You can also control the level of lighting
with seven illumination levels. There is no Flash option with the
Onsight devices.
Tip: Onsight only displays an indicator if the default status was
changed. For example, a red recording light only displays if
someone is recording the session. The microphone indicator only
appears if the microphone is muted.
Tip: Use ‘Macro’ for close-up visuals and ‘Distance’ for objects
that are far away.
Audio Mute
Telestration
Telestrate (draw) on a picture or video with your finger, mouse or
stylus.
Tip: Pause the video before you draw.
Select to mute any or all of the three Onsight supported forms of
audio as follows:
1. Conversation Audio: The main audio channel between
Onsight Participants. If you mute this, you will not hear the
other Onsight participants.
Tip: You can also mute the speaker using the standard
Smartphone or Tablet buttons.
2. Playback Audio: If you are streaming video or watching an
Onsight recording, this option will mute the audio coming
from the video stream or recording. You will still hear the
main Conversation Audio. Subject Audio must be enabled for
Playback Audio to be included in the live video stream or
recording.
Supported Gestures
1. Tap in the Viewer collaboration window to Pause or
Restart live video.
2. Tap outside a popup to make the popup disappear.
3. Double-tap on the display to switch between full screen
and actual video size.
CONTACT SUPPORT
If you need assistance, please contact support@librestream.com
or call 1.800.849.5507 or +1.204.487.0612.
3. Microphone Audio: To mute your own microphone, select
this option. The other Onsight Participants will no longer
hear you.
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